senior human resources representative

Packaging Corporation of America

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
<br><br>
People • Customers • Trust
<br><br>
The Human Resources Representative is responsible for providing administrative and human resource generalist support to the manufacturing facility ensuring effective application of all human resource activities with an emphasis on recruiting, onboarding, and LOA.
<br>The Human Resources Representative will provide full employment life cycle support to 2-4 manufacturing plants in North Carolina. The facilities employee headcount approximately 300 people in total. The Human Resources Representative is responsible for the recruiting/hiring process, new hire orientation of hourly and salaried employees, and the day-to-day administration for both hourly and salaried employees and ensuring adherence to Company policies and government requirements with regard to the employment process. This is a hybrid role (2 days remote), with travel required to the all locations as business needs dictate.
<br><br>
<b>Plant locations include:</b><br>
High Point, NC
<br>Morganton, NC
<br>Greensboro, NC
<br>Farmville, NC
<br><br>
<b>Principle Accountabilities:</b><br>
<ul>
<li>Coordinate the administrative aspects of human resource activities such as performance appraisals, personnel requisitions, job descriptions, new hire process (screen candidates) and leaves of absence.</li>
<li>Source and screen candidates for hiring managers; develop and maintain relationships with community outreach programs for purposes of the Affirmative Action Program.</li>
<li>Plan, coordinate and implement new hire employee orientation process for hourly and salaried employees.</li>
<li>Track and ensure completion of training plans for new employees.</li>
<li>Monitor employee turnover and implement appropriate programs to help reduce turnover.</li>
<li>Enter electronic employee data in the Human Resources Management System.</li>
<li>Support hourly employee training and maintain training records.</li>
<li>Serve as the plant’s FMLA coordinator and a point of contact for Alight for all leaves of absence that could be covered by disability and/or FMLA.</li>
<li>Monitor FMLA and short-term disability and processes appropriate paperwork.</li>
<li>Support hourly performance evaluation process and tracking of compliance requirements.</li>
<li>Conduct exit interviews for voluntary terminations.</li>
<li>Monitor and respond to all unemployment claims.</li>
<li>Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.</li>
<li>Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectations for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.</li>
</ul>
<b>Basic Qualifications:</b><br>
<ul>
<li>Bachelor’s Degree in Human Resources, Business, other related field OR two (2) years of relevant Human Resources experience.</li>
<li>Strong communication and interpersonal skills. Capable of effectively communicating with management and hourly personnel.</li>
<li>Strong working knowledge of PC applications including Word, Excel, and Outlook.</li>
<li>Strong organizational skills with the ability to handle numerous details, deadlines, and requests.</li>
<li>Demonstrable leadership behaviors.</li>
<li>Strong understanding of broad-range HR issues.</li>
<li>Must be able to travel and possess a valid U.S. driver’s license.</li>
<li>Ability to work out of a home office when not on-site at plant locations.</li>
</ul>
<b>Preferred Qualifications:</b><br>
Two (2) to four (4) years previous human resources-related experience in the manufacturing industry, demonstrating knowledge and understanding of employee relations, recruiting and selection, employee orientation / training on human resource matters.
<br><ul>
<li>Experience with HRIS software.</li>
<li>Experience with Equal Employment Opportunity/Affirmative Action Plans and procedures.</li>
<li>Experience with multi-site Human Resources administration.</li>
</ul>
COMPENSATION AND BENEFITS
<br><br>
<ul>
<li>Starting salary range for position: $62,400-$78,000</li>
<li>Bonus: Annual – Based upon individual contribution and overall, Company performance.</li>
<li>Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.</li>
<li>Paid Holidays.</li>
<li>Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.</li>
<li>Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.</li>
<li>Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.</li>
</ul>
PCA is an Equal Opportunity Employer
<br>Qualified Applicants must apply at careers.packagingcorp.com to be considered.
<br><br>
#LI-HS1

Human Resources Representative (multi location)

Texas Department of Criminal Justice

<div></div><div><div><b>Organization</b><b>:</b> HUMAN RESOURCES<div>
</div></div><div><b>
Primary Location</b><b>:</b> United States-Texas-RUSK<div>
</div></div><div><b>
Job</b><b>:</b> Office and Administrative Support<div>
</div></div><div><b>
Employee Status</b><b>:</b> Regular<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time<div>
</div></div><div>
 <b>Travel</b> No<div>
</div></div><div><b>
Salary/Salary Range</b><b>:</b> $3,672.27 (RET 2.5% Less) <b>Pay Basis</b><b>:</b> Monthly<div>
</div></div><div><b>
Hazardous duty/Longevity Pay</b><b>:</b> Longevity Pay<div>
</div></div><div><b>
Training Academy</b><b>:</b> No<div>
</div></div><div><b>
Work Site Visits</b><b>:</b> No<div>
</div></div><div><b>
Study Material</b><b>:</b> No<div>
</div></div><div><b>
Overtime Status</b><b>:</b> Non-exempt<div>
</div></div><div><b>
Job Posting</b><b>:</b> Apr 28, 2026, 12:00:00 AM<div>
</div></div><div><b>
Closing Date</b><b>:</b> May 7, 2026, 11:59:00 PM</div><div></div><div><p><b><br>
JOB SUMMARY
</b></p><p>Performs entry-level human resources management work. Work involves assisting in the administration of a human resources management program. Works under close supervision with minimal latitude for the use of initiative and independent judgment.
</p><p><b>ESSENTIAL FUNCTIONS
</b></p><p>A. Reviews, enters, and processes requests for human resources actions; ensures compliance with policies, procedures, rules, and regulations; and prepares, reviews, and processes correspondence, reports, forms, and other related documentation.
</p><p>B. Performs data entry, retrieval, and data searches; identifies discrepancies and coordinates corrections; assists in tabulating, posting, and entering time and leave records; maintains files and record keeping systems to include automated information systems; and assists in the maintenance of computer databases.</p>
<p>
 C. Provides technical assistance regarding processes and operating procedures; assists in implementing solutions to problems and new procedures; and assists in the execution of policies and procedures.
</p><p>D. Screens and verifies applicant information and required documents; completes notifications to applicants and employees regarding actions, form completion, and appointments; and assists in scheduling training employees.
</p><p>E. May perform criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
</p><ul><li>Performs a variety of marginal duties not listed, to be determined and assigned as needed.
</li></ul></div><div><p><b>MINIMUM QUALIFICATIONS
</b></p><p>A. Education, Experience, and Training
</p><p>1. Graduation from an accredited senior high school or equivalent or GED.</p>
<p>
 2. Six months full-time, wage-earning human resources, customer service, clerical, secretarial, administrative support, program administration, public administration, financial operations, auditing, or technical program support experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for six months of experience.
</p><p>3. Computer operations experience preferred.
</p><ul><li>If required, must have or be able to obtain a certificate of course completion for the Texas Law Enforcement Telecommunications System (TLETS) policy and procedures training from the Texas Department of Public Safety within six months of employment date. If required, must maintain TLETS access eligibility for continued employment in position. For details see: http://www.tdcj.texas.gov/divisions/hr/hr-home/tletseligibility.html
</li></ul><p>B. Knowledge and Skills
</p><p>1. Knowledge of the principles and practices of human resources management.
</p><p>2. Knowledge of office practices and procedures.
</p><p>3. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
</p><p>4. Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
</p><p>5. Skill to communicate ideas and instructions clearly and concisely.
</p><p>6. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
</p><p>7. Skill to interpret and apply rules, regulations, policies, and procedures.</p>
<p>
 8. Skill in the use of computers and related equipment in a stand-alone or local area network environment.
</p><p>9. Skill to prepare and maintain accurate records, files, and reports.
</p><p>10. Skill to review technical data and prepare technical reports.
</p><p>11. Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
</p><p>12. Skill to type 45 words per minute (with no more than 10 errors) preferred.</p>
<p><b>
ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
</b></p><p>A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry 45 lbs. and over, perceive depth, operate a motor vehicle, and operate motor equipment.</p>
<p>
B. Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
</p><p>C. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, hand truck, wheel cart, dolly, pallet jack, telephone, and automobile.</p></div><div><b>
Additional Information</b><div></div><p><br>
Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor&rsquo;s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete</p><p>
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.</p><p>
Only candidates selected for an interview will be contacted.</p><p>
*Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. *</p><p>
Questions regarding this posting may be directed to:</p><p>
Shelbie Morrow<br>
Human Resources Headquarters<br>
2 Financial Plaza, STE 600<br>
Huntsville, TX 77340<br>
PH (936) 437-4106<br>
EMAIL hr.selectionsteam3@tdcj.texas.gov</p><b>
Military Occupation Specialty Code</b><div></div><p><br>
The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.</p><p></p><p><br>
Military Crosswalk Guide - Prepared by the State Auditor's Office</p><p>
Texas State Auditor's Office - Job Descriptions</p></div><div><b>
EEO Statement</b><div></div><p><br>
The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.</p></div></div>

Human Resources Specialist I - Human Resources - Skyview Unit (035417)

HR Connect Pakistan (Pvt) Ltd.

<p><b>Senior Manager &ndash; Human Resources</b></p><p><b>Karachi</b></p><p>Are you a seasoned HR professional with an MBA in Human Resources and a passion for driving organisational success through effective people management? If so, we invite you to join our client&rsquo;s dynamic team as Senior Manager &ndash; HR. This is an excellent opportunity to lead the HR function and make a meaningful impact within a growing organisation.</p><p><b>Qualification &amp; Experience</b></p><ul><li>MBA in Human Resources or an equivalent qualification</li><li>Minimum 8&ndash;10 years of progressive HR experience, preferably within the FMCG industry</li></ul><p><b>Key Responsibilities</b></p><ul><li>Lead and manage end-to-end HR operations and business partnering functions</li><li>Align HR strategies with overall business objectives and organizational goals</li><li>Oversee recruitment, performance management, employee engagement, and talent development initiatives</li><li>Lead the implementation of SAP SuccessFactors or other HR systems</li><li>Ensure compliance with company policies and applicable labor laws</li><li>Drive organizational development and change management initiatives</li><li>Provide strategic HR advisory support to senior management</li></ul><p><b>What We Offer</b></p><ul><li>Market-competitive salary package</li><li>Company-maintained vehicle</li><li>Career growth opportunities within an expanding business environment</li><li>A dynamic and collaborative workplace culture</li></ul><p><b>How to Apply:</b></p><p>Interested candidates meeting the above criteria are requested to share their updated profiles, clearly mentioning <b>&ldquo;Senior Manager HR&rdquo;</b> in the subject line.</p><ul><li>Email your resume to <b>Imtiaz@hrconnect.com.pk</b></li><li>Application Deadline: <b>5th May 2026</b></li></ul><p>Please note: <b>Only shortlisted candidates will be contacted.</b></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years of HR experience do you have?</li><li>Do you currently work, or have you previously worked, in the FMCG industry?</li><li>Have you used SAP SuccessFactors for performance management or other HR processes?</li><li>Have you handled employee relations matters, including disciplinary actions and grievance handling?</li></ul><p>Work Location: In person</p>

Senior Manager HR (Karachi)

New York City Department of Transportation

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>BOB- Senior Director, Personnel &amp; Administration
</b></h1></div><div><div><div><div><ul><li>DEPARTMENT OF TRANSPORTATION
</li></ul></div></div><div><div>Posted On: 04/11/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>Exam May Be Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Bureau Of Bridges Exec Hdqtr</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$118,873.00 &ndash; $190,015.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>Civil Service Title-Administrative Staff Analyst (NM)<br>
<br>
<ul><li>IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE, OR BE REACHABLE ON THE OPEN-COMPETITIVE LIST.</li></ul><br>
The Division of Bridges seeks to hire a Senior Director, Personnel &amp; Administration in the Management Support Service/Chief Bridge Officer Unit. Reporting to the Chief of Staff for Bridges, serving as an advisor and executive team partner, supporting the Deputy Commissioner, and overseeing the division&rsquo;s personnel and administrative team. The successful candidate will have the following responsibilities but not limited to:<br>
<br>
Ensure continuous improvement processes, organizational change, and strategic initiatives of the Deputy Commissioner and Chief of Staff with a strong ability to formulate resolutions that address complex and abstract challenges within Division of Bridges.<br>
Advise the Deputy Commissioner and the Division&rsquo;s senior management on recruiting and retention strategies.<br>
Provides leadership to facilitate the development of capacity-building within the organization.<br>
Act as a liaison with external/internal stakeholders (NYCDOT) and build relationships to ensure operational excellence.<br>
Collaborate with the Finance unit to align division vacancies with budgetary projections and constraints, vacancy control, funding and headcount issues, and OMB justifications.<br>
Ensure inclusivity and equity in all personnel practices including hiring, training, promotion retention, etc.<br>
Oversee staff completing personnel actions, including advising on civil service requirements, other personnel related matters and other strategic hiring issues.<br>
Oversee staff coordinating training for the field/office staff; responding to various agency requests including records management, compliance or other oversight functions as required.<br>
Should be proactive on continued professional development for the division staff and support the Division&rsquo;s current staff mentoring program.<br>
Manage a diverse portfolio, understand human capital management, and be able to balance multiple priorities and ensure that the division&rsquo;s administrative functions run smoothly.<br>
Compile various reports on Division activities for the Deputy Commissioner and the Division senior management.<br>
Performs other duties as assigned.<br>
<br>
Preferred Skills<br>
Ability to anticipate potential problems, recognize and evaluate problems and take preventive actions, and balance delegation of tasks to administrative staff; ability to exhibit professional demeanor in a fast-paced and high-pressure environment; ability to handle sensitive and confidential matters; outstanding attention to detail and follow through; excellent communication (oral and written) as well as the ability to communicate effectively. Act as a critical thought partner and change agent to drive process improvements and achieve organizational change.<br>
<br>
Work location<br>
55 WATER ST, MANHATTAN, 10041<br>
<br>
Hours<br>
8:00AM - 4:30PM<br>
<br>
All resumes are to be submitted electronically. All applicants please go to https://cityjobs.nyc.gov and search for Job ID# 776699. No phone calls, faxes or personal inquiries permitted. Only those applicants under consideration will be contacted. Appointments are subject to OMB approval. For more information about DOT, visit us at: www.nyc.gov/dot.<br>
<br>
ADMINISTRATIVE STAFF ANALYST - 1002E</div><p><b><br>
Minimum Qualifications</b></p><p><br>
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
<br>
<br>
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in &quot;1&quot; above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in &quot;1&quot; above.</p><p><b><br>
Preferred Skills</b></p><br>
Ability to anticipate potential problems, recognize and evaluate problems and take preventive actions, and balance delegation of tasks to administrative staff ability to exhibit professional demeanor in a fast-paced and high-pressure environment ability to handle sensitive and confidential matters outstanding attention to detail and follow through excellent communication (oral and written) as well as the ability to communicate effectively. Act as a critical thought partner and change agent to drive process improvements and achieve organizational change.<br>
<p><b>
55a Program</b></p><br>
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.<br>
<p><b>
Public Service Loan Forgiveness</b></p><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<p><b>
Residency Requirement</b></p><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<p><b>
Additional Information</b></p><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>776699</div>
</div></div><div><div><div><div>Posted until
</div><div>05/10/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>1002E</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>ADMINISTRATIVE STAFF ANALYST</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Competitive-1</div>
</div></div></div><div><div><div><div>Business title
</div><div>BOB- Senior Director, Personnel &amp; Administration</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>00</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>55 Water St Ny Ny</div>
</div></div></div><div><div><ul><li><div>Category: </div>Administration &amp; Human Resources
</li></ul></div></div></div></div></div></div><div><div><div><div><div>BOB- Senior Director, Personnel &amp; Administration</div></div></div></div></div></div><p></p>

BOB- Senior Director, Personnel & Administration

<div>
 &lt;![CDATA[
 <br/>
 <br/>
 <strong>
  Mission
  <br/>
  <br/>
 </strong>
 The HR Representative is responsible for supporting employees and managers on topics including hiring, relocation, benefits, career development, performance appraisals, compensation and promotions. The HR Representative is the first line of contact for management and employee queries, and assists the HR Manager in the design, development and implementation of various policies, programs and procedures, and administer these as directed.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Dedicate face time to support employees through interaction and feedback.
  </li>
  <li>
   Conduct employee information meetings on employment policies, benefits and compensation. Participate in union related meetings where appropriate.
  </li>
  <li>
   Act as first point of contact for employees regarding employee relations issues and concerns about motivation and job satisfaction.
  </li>
  <li>
   Assist business and line managers with interpreting and administering HR policies and programs.
  </li>
  <li>
   Raise exemptions as required per the relevant policy and process.
  </li>
  <li>
   Support line management on HR tools and processes, including performance appraisals, career planning, succession planning, career orientation reviews, Schlumberger Eureka Technical Careers, General Field Engineer controls, identifying high-value employees and performance rewards.
  </li>
  <li>
   Support employee engagement initiatives.
  </li>
  <li>
   Coordinate internal and external training and recruitment activities.
  </li>
  <li>
   Screen and review employment applications and interview applicants as required.
  </li>
  <li>
   Assist in organizing internal teambuilding events and local community events.
  </li>
  <li>
   Assist with coaching and developing new team members.
  </li>
  <li>
   Maintain a good grasp of HR and business issues.
  </li>
  <li>
   Participate in initiatives aimed continuously improving HR performance and employee motivation.
  </li>
  <li>
   Ensure compliance with the Data Privacy and Protection Guidelines and relevant legislation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Human resources or a related major.
  </li>
  <li>
   0-3 years experience in similar roles.
   <br/>
   <br/>
  </li>
 </ul>
 ]], &gt;
</div>


HR Representative

Houston Methodist

<div>At Houston Methodist, the Human Resources Shared Services (HRSS) representative will provide Tier 1 support to Houston Methodist employees who have inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. This role ensures a high standard of customer service in alignment with our ICARE values, utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries. Additionally, the HR Shared Services Representative position is also responsible for special and ad hoc projects for designated benefits programs as assigned.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li><li>Bachelor&rsquo;s degree satisfies experience requirement
</li></ul><br>
<b>SKILLS AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to communicate at all levels of the organization through multiple channels effectively with a customer service focus and application of positive language principles
</li><li>Strong verbal and written communication and interpersonal skills
</li><li>Outstanding customer service and teamwork skills including active listening skills
</li><li>Ability to work independently and make decisions within scope of role
</li><li>Time management skills, ability to multi-task and work in a fast paced environment
</li><li>Ability to professionally and confidentially resolve issues including working with stakeholders with varying work styles and personalities
</li><li>Working knowledge of ERP system and proficiency in Microsoft Office suite
</li><li>Knowledge of Human Resources, Absence, Benefits, Payroll and Compensation preferred
</li><li>Ability to work effectively and efficiently in a remote environment Demonstrates attention to detail and accuracy
</li>Handles multiple priorities, thinks tactically and strategically, demonstrates objectivity, and is results-oriented, and shows initiative and creativity<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Performs job duties in line with established service level agreement (SLA). Responds to inquiries professionally, courteously, accurately and with empathy, both verbally and in writing. Assists employees navigating through our Employee Resource System (ERP) and related vendor systems and other HR systems.
</li><li>Conducts self in a manner that fosters and contributes to a positive team environment. Contributes to improvement of department engagement scores.
</li><li>Provides Tier 1 support to inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. Utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Serves as a liaison between the employee and vendors to resolve eligibility or system issues regarding Human Resources, Absence, Payroll, and Compensation.
</li><li>Ensures that proper instructions, and associated documentation are provided. In some situations, serves as the initial point of contact for case management issues.
</li><li>Actively participates in organizational events as needed.
</li><li>Interprets policies, resolves complaints and provides education regarding the resources and services available to employees.
</li><li>Participates in special and ad hoc projects for designated programs as assigned and processes system data changes as needed upon request.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Stays up-to-date on benefit changes and updates to ensure accuracy in information dissemination.
</li><li>Actively participates in organizing the workflow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Self-motivated to independently manage time effectively and prioritize daily tasks. Minimizes incidental overtime. Helps other team members.
</li><li>Uses resources efficiently; does not waste supplies.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b><ul><li>
Stays abreast of trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high-quality, cost-effective programs to address the benefit needs of our employees.
</li><li>Assists in the evaluation of internal processes and makes recommendations for cost savings.
</li>Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP).<br>
<li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* Yes
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li>Bachelor&rsquo;s degree satisfies experience requirement<br>
<li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist is one of the nation&rsquo;s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

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