senior it business analyst

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<p></p><div><br>
<div><b>We are dedicated to growing a culture of belonging through our values:</b></div><div><b>
Respect | Trust | Diversity | Inclusion | Equity</b></div><div><br>
At the <b>Department of Licensing (DOL)</b> we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.</div><div><b><br>
Our Information Services Division (ISD) is recruiting for a Senior IT Business Analyst to lead our DRIVES Production Support Team!</b></div><div><br>
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers&rsquo; ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.</div><div></div><div><b><br>
Are you a Business Analyst that wants to motivate and support multiple teams through your leadership, training, and planning while making a difference in Washington state? If so, read on!</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties</b></h2></div>
<p></p><div><p>As a Senior IT Business Analyst, you lead the connection between business needs and technology solutions, guiding both projects and people in a collaborative, hybrid environment. In this role, you will guide cross-functional teams, including stakeholders, developers, and external partners to define priorities, solve problems, and deliver effective system enhancements within a large, complex enterprise system. This work involves translating ideas into clear requirements, business rules, and actionable plans that support both project delivery and ongoing operations. Direct supervision of IT staff is also a key component. You will be providing direction, support, and accountability to ensure high-quality outcomes. A strong understanding of data integrity and reliable systems is essential, as the work supports critical services and decision-making. If you enjoy leading through collaboration and delivering meaningful, technology-driven solutions, this role offers the opportunity to make a real impact.</p><p><b>
Some of what you will do:</b></p><ul><li><p>
Lead and supervise a team of IT professionals, including hiring, coaching, performance management, staff development, and oversight of requirements.</p></li><li><p>
Plan, assign, and monitor team workload to ensure timely delivery of system enhancements and services.</p></li><li><p>
Collaborate with cross-functional teams to design and implement scalable, reliable, and cost-effective technology solutions.</p></li><li><p>
Guide business analysis efforts across the full project lifecycle, from requirements gathering through implementation and ongoing support.</p></li><li><p>
Facilitate alignment between business needs and technical solutions by working closely with stakeholders, developers, product owners, testers, and architects.</p></li><li><p>
Drive continuous improvement of business processes, systems, and data usage to support organizational goals and decision-making.</p></li><li><p>
Contribute to strategic planning, budgeting, and technology direction, including identifying opportunities for innovation and efficiency.</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p><b>What you will bring:</b></p><ul><li>
Eleven (11) years of professional experience and/or relevant education in one (1) or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications.</li></ul><div><b>
OR</b></div><ul><li>
Five (5) years of direct experience in performing business analysis (lifecycle) functions, including the following:<ul><li>
Business process analysis.</li><li>
Requirements elicitation, tracking, and documentation.</li><li>
Performing usability, development of use cases, user stories, user acceptance criteria, design documents, and training materials.</li><li>
Critical analysis of complex systems and business processes.</li><li>
Evaluation and assessment of current and future state to identify impacts.</li><li>
Performing user acceptance testing, implementation and post-implementation activities.</li><li>
Act as a liaison between business and technical staff through the entire development lifecycle.</li></ul></li><li>
Proven Experience implementing, designing, or testing business applications, systems, and COTS solutions with domain knowledge and proven experience with GenTax (DRIVES).</li></ul><b>
AND</b><ul><li>
The ability to:<ul><li>
Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.</li><li>
Promote and support a respectful, equitable, and inclusive workplace for all employees.</li><li>
Promote and support respectful, equitable, and inclusive delivery of services to customers.</li><li>
Take action to learn and grow.</li><li>
Take action to meet the needs of others.</li></ul></li></ul><p>
Experience may be obtained concurrently.</p><p><b><i>
Education to experience equivalency</i></b></p><p><i>
Associates degree = 2 years | Bachelor&rsquo;s degree = 4 years | Master's degree = 5 years</i></p><p><b>
What may set you apart:</b></p><ul><li>
Knowledge of best practice business analysis methodology based on the International Institute of business analysis, business analysis body of knowledge (BABOK Guide and Standards).</li><li>
Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).</li><li>
Agile, Dev Ops, or ITIL training.</li><li>
Certification as a Lead consultant (Yellow or Green Belt).</li></ul><p><b>
Additional Requirements of Employment:</b></p><ul><li>
Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant&rsquo;s suitability and competence to perform in the position.</li><li>
This position, while hybrid, will require you to work in person at our Olympia area offices multiple times a month.</li><li>
This position is not eligible for any work visa support at this time.</li></ul><p><i>
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, take steps to ensure that people with disabilities are provided reasonable accommodations.</i></p><div></div><div><b><br>
For information about this position, available accommodations or the interview process, contact </b><b>Kyle Odell</b><b>.</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!</b></p><p><b>
How to Apply:</b></p><ul><li>
Select the <b>Apply </b>button at the top of this job announcement.</li></ul><p>
A resume will not substitute for the &quot;work experience&quot; section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as &quot;see attachments&quot; may be considered incomplete.</p><p><b><br>
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization</b>.</p><p><br>
A paycheck is just part of a total compensation package. We offer some of the nation&rsquo;s<b> </b>best<b> </b><b>benefits</b><b>.</b></p><div><b><br>
We value diverse perspectives and life experiences.</b><br>
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.</div><div></div><div><b><br>
Veteran/Military Spouse Preference Notice</b></div>
To take advantage of veteran/military spouse preference, please email the <b>Talent Acquisition Team</b><b>.</b><b> </b>Be sure to<b> </b>include the title of this recruitment in the subject line.<div></div><div><div><br>
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.<br>
<br>
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.</div></div><div><i><br>
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.</i></div><br>
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.</div></div></div><p></p>

Senior IT Business Analyst

Intellibee Inc

<p></p><div><div><div><p><b>Position Summary</b></p><p>
We are seeking an experienced Senior IT Business Analyst with strong Quality Assurance and Azure DevOps experience to lead business analysis efforts across complex technology initiatives. This role is responsible for driving requirements discovery, improving business processes, supporting testing strategies, and ensuring high-quality software delivery within Agile environments.</p><p>
The Senior IT Business Analyst will work closely with business stakeholders, product owners, developers, and QA teams to translate business needs into scalable technology solutions while ensuring traceability, quality, and successful project outcomes.</p><p><b>
Key Responsibilities</b></p><p><b>
Business Analysis Leadership</b></p><ul><li>
Lead requirements gathering sessions, stakeholder interviews, and workshops to identify business needs and project objectives.</li><li>
Translate complex business requirements into functional specifications, user stories, and acceptance criteria.</li><li>
Create and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and data mapping documents.</li><li>
Conduct impact analysis and gap analysis for system enhancements and new initiatives.</li><li>
Provide guidance and mentorship to junior business analysts.</li><li>
Serve as the primary liaison between business stakeholders, development teams, and QA teams.</li></ul><p><b>
Azure DevOps &amp; Agile Delivery</b></p><ul><li>
Manage and maintain product backlogs, user stories, tasks, and defects in Azure DevOps.</li><li>
Collaborate with Product Owners and Scrum Masters to prioritize backlog items and plan sprint deliverables.</li><li>
Ensure end-to-end requirements traceability using Azure DevOps work items and dashboards.</li><li>
Track sprint progress, testing status, and defect metrics using Azure DevOps reporting tools.</li><li>
Actively participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives.</li></ul><p><b>
Quality Assurance &amp; Testing Oversight</b></p><ul><li>
Define and review test strategies, test plans, and test cases aligned with business requirements.</li><li>
Support and oversee functional, integration, regression, and User Acceptance Testing (UAT).</li><li>
Manage defect lifecycle in Azure DevOps, ensuring timely resolution and validation.</li><li>
Collaborate with QA teams to ensure test coverage, data validation, and quality standards are met.</li><li>
Ensure delivered solutions meet business expectations and compliance requirements.</li></ul><p><b>
Process Improvement &amp; Strategic Contribution</b></p><ul><li>
Identify opportunities to improve business processes, workflows, and system efficiencies.</li><li>
Recommend technology solutions and automation opportunities.</li><li>
Contribute to enterprise-level business analysis standards and best practices.</li><li>
Support change management, training, and adoption strategies for new systems.</li></ul><p><b>
Documentation &amp; Stakeholder Communication</b></p><ul><li>
Develop and maintain comprehensive documentation including workflows, business rules, and system requirements.</li><li>
Present analysis findings, system recommendations, and project updates to leadership and stakeholders.</li><li>
Ensure clear communication between technical teams and business stakeholders.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field.</li><li>
7+ years of experience as an IT Business Analyst on enterprise software projects.</li><li>
Hands-on experience with Azure DevOps for backlog management, user stories, sprint tracking, and defect management.</li><li>
Strong experience with software testing, QA processes, and UAT coordination.</li><li>
Deep knowledge of Software Development Life Cycle (SDLC) and Agile methodologies (Scrum, Kanban).</li><li>
Proven experience writing user stories, acceptance criteria, and detailed functional specifications.</li><li>
Excellent analytical, leadership, communication, and stakeholder management skills.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Experience working in enterprise-scale or multi-team Agile environments.</li><li>
Familiarity with SQL, APIs, data integration, and system architecture concepts.</li><li>
Experience supporting CI/CD pipelines and release management processes.</li></ul><p><b>
Key Skills</b></p><ul><li>
Advanced Business Analysis</li><li>
Stakeholder &amp; Executive Communication</li><li>
Azure DevOps (Boards, Backlogs, Work Items, Dashboards)</li><li>
Agile / Scrum Methodology</li><li>
QA Strategy &amp; Test Planning</li><li>
Defect Lifecycle Management</li><li>
Process Modeling &amp; Improvement</li><li>
Requirements Traceability</li><li>
Data &amp; System Analysis</li></ul><p><b>
Top Skills &amp; Years of Experience:</b></p><ul><li>
7+ years of experience as an IT Business Analyst on enterprise software projects</li><li>
Hands-on experience with Azure DevOps for backlog management, user stories, sprint tracking, and defect management (2+ years)</li><li>
Strong experience with software testing, QA processes, and UAT coordination. Strong Quality Assurance experience is a must.</li><li>
Deep knowledge of Software Development Life Cycle (SDLC) and Agile methodologies (Scrum, Kanban) (2+ years)</li><li>
Stakeholder &amp; Executive Communication experience</li></ul><p><b>
Benefits at IntelliBee</b></p><ul><li><b>
Long-Term Stability:</b> Join us on a multi-year opportunities with room to grow.</li><li><b>
Comprehensive Health Coverage:</b> Access quality healthcare benefits to keep you and your family well.</li><li><b>
Future Planning:</b> Enroll in our 401(k) program and invest in your financial security.</li><li><b>
GC Assistance:</b> We support immediate Green Card processing, if required.</li></ul></div></div></div>

Business Analyst

Capgemini

<div><div><div><p>Chicago</p><div>
Guidewire Senior Business Analyst</div><p>
</p></div></div><p></p><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p><div><div><div><div>
Location: Chicago ,IL</div></div><div><p>
It is a hybrid role in Chicago ,IL</p></div></div><div><div><div>
Job Description</div></div><div><p>
Role Overview</p><p>
The Guidewire Senior Business Analyst / Functional Lead is responsible for leading requirements, functional design, and end‑to‑end solutioning across Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter). This role works closely with business stakeholders, architects, technical teams, and QA to ensure successful delivery of Guidewire implementations and enhancements.<br>
The Senior BA/Functional Lead provides domain expertise, drives requirement clarity, ensures alignment across teams, and often leads small functional pods within Guidewire programs.<br>
<br>
Key Responsibilities<br>
Business Requirements &amp; Functional Analysis<br>
<br>
Lead requirement‑gathering sessions with business users, SMEs, product owners, and underwriting/claims/billing teams.<br>
Translate business needs into clear functional requirements, user stories, acceptance criteria, and workflows.<br>
Analyze current‑state and future‑state processes; identify gaps and recommend optimal solutions.<br>
Create functional specifications, process maps, BRDs/FRDs, and configuration requirements for Guidewire modules.<br>
<br>
Guidewire Functional Leadership<br>
<br>
Serve as the functional expert for PolicyCenter, BillingCenter, or ClaimCenter based on project needs.<br>
Guide configuration teams on field changes, business rules, rating logic, questionnaires, underwriting rules, billing plans, claims transactions, and workflows.<br>
Validate that designs align with Guidewire out‑of‑the‑box capabilities and recommend appropriate extensions when needed.<br>
Support design discussions with technical architects, integration teams, and data teams.<br>
<br>
Required Skills &amp; Experience<br>
<br>
12+ years of experience as a Business Analyst, with at least 3-5 years in Guidewire implementations.<br>
Strong functional expertise in one or more Guidewire products:<br>
<br>
PolicyCenter (UW, Rating, Product Model, Policy Transactions)<br>
BillingCenter (Billing Plans, Payments, Invoicing, Delinquency)<br>
ClaimCenter (FNOL, coverage validation, reserves, payments, recovery)<br>
<br>
Strong understanding of P&amp;C insurance domain (underwriting, policy, billing, claims).<br>
Experience writing user stories, functional specs, and acceptance criteria in Agile environments.<br>
Ability to lead functional teams and collaborate closely with architects, developers, and QA.<br>
Strong proficiency in tools like Jira, Confluence, Visio, Excel, and Agile management tools.<br>
<br>
Preferred Qualifications<br>
<br>
Guidewire Business Analyst or Specialist certifications.<br>
Experience with Guidewire Cloud or cloud transformation programs.<br>
Knowledge of SQL, data analysis, and API/integration patterns.<br>
Experience with rating engines, product configuration, or third‑party integrations.'</p><p>
Role Overview</p><p>
The Guidewire Senior Business Analyst / Functional Lead is responsible for leading requirements, functional design, and end‑to‑end solutioning across Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter). This role works closely with business stakeholders, architects, technical teams, and QA to ensure successful delivery of Guidewire implementations and enhancements.<br>
The Senior BA/Functional Lead provides domain expertise, drives requirement clarity, ensures alignment across teams, and often leads small functional pods within Guidewire programs.<br>
<br>
Key Responsibilities<br>
Business Requirements &amp; Functional Analysis<br>
<br>
Lead requirement‑gathering sessions with business users, SMEs, product owners, and underwriting/claims/billing teams.<br>
Translate business needs into clear functional requirements, user stories, acceptance criteria, and workflows.<br>
Analyze current‑state and future‑state processes; identify gaps and recommend optimal solutions.<br>
Create functional specifications, process maps, BRDs/FRDs, and configuration requirements for Guidewire modules.<br>
<br>
Guidewire Functional Leadership<br>
<br>
Serve as the functional expert for PolicyCenter, BillingCenter, or ClaimCenter based on project needs.<br>
Guide configuration teams on field changes, business rules, rating logic, questionnaires, underwriting rules, billing plans, claims transactions, and workflows.<br>
Validate that designs align with Guidewire out‑of‑the‑box capabilities and recommend appropriate extensions when needed.<br>
Support design discussions with technical architects, integration teams, and data teams.<br>
<br>
Required Skills &amp; Experience<br>
<br>
12+ years of experience as a Business Analyst, with at least 3-5 years in Guidewire implementations.<br>
Strong functional expertise in one or more Guidewire products:<br>
<br>
PolicyCenter (UW, Rating, Product Model, Policy Transactions)<br>
BillingCenter (Billing Plans, Payments, Invoicing, Delinquency)<br>
ClaimCenter (FNOL, coverage validation, reserves, payments, recovery)<br>
<br>
Strong understanding of P&amp;C insurance domain (underwriting, policy, billing, claims).<br>
Experience writing user stories, functional specs, and acceptance criteria in Agile environments.<br>
Ability to lead functional teams and collaborate closely with architects, developers, and QA.<br>
Strong proficiency in tools like Jira, Confluence, Visio, Excel, and Agile management tools.<br>
<br>
Preferred Qualifications<br>
<br>
Guidewire Business Analyst or Specialist certifications.<br>
Experience with Guidewire Cloud or cloud transformation programs.<br>
Knowledge of SQL, data analysis, and API/integration patterns.<br>
Experience with rating engines, product configuration, or third‑party integrations.'</p></div></div></div><p>
The base compensation range for this role in the posted location is: 150,000 to 160,000</p><p>
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p><p>
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p><p>
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p><p>
It is not typical for candidates to be hired at or near the top of the posted compensation range.</p><p>
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><p>
</p><p>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
</p><ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li></ul><ul><li>
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li><li>
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li><li>
Life and disability insurance</li><li>
Employee assistance programs</li><li>
Other benefits as provided by local policy and eligibility</li></ul><p>
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><p>
</p><p>Disclaimers</p><p>
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p><p>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p><p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p><p></p><p><br>
</p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
434221-en_US</div></div><div><div>
Posted on</div><div>
18 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Chicago</div></div><div><div>
Business unit</div><div>
FS</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Business Analysis</div></div></div></div></div></div></div></div></div><p></p>

Guidewire Senior Business Analyst

Capgemini Government Solutions

<div><h5 class="jobSectionHeader"><b>Capgemini Government Solutions (CGS) LLC is looking for a Senior ServiceNow Business Analyst to join our team to support our government clients. The successful candidate will have the opportunity to apply and grow their skills with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS&rsquo; capabilities serving our clients.</b></h5>
<h5 class="jobSectionHeader"><b>Job Responsibilities:</b></h5>
<h5 class="jobSectionHeader"><b>As a Senior ServiceNow Business Analyst, you will:</b></h5>
<ul><li>Lead review and assignment of tasks for development sprints, testing or another period.</li>
<li>Facilitates daily standup and weekly status meetings, helping project team schedule and resource tasks.</li>
<li>Drives progress towards project objectives by ensuring each team member person is working on the right tasks, managing schedules and capacities, and mitigating obstacles.</li>
</ul><ul><li>Manage user stories, creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans.</li>
<li>Experience with working with Product Owners/Managers and maintaining Product Backlog</li>
<li>Define, measure, and improve using KPIs</li>
<li>Creating a plan to deliver a working solution.</li>
<li>Backlog Refinement, Packaging, Deployment, and Release</li></ul><br>
<p></p>
<p><b>
Required Skills/Experience:</b></p>
<ul>
<li>U.S. Citizenship is required.</li>
<li>Obtaining and maintaining an active Government Security Clearance.</li>
<li>Bachelor&rsquo;s degree in business administration, computer science, or a related field or equivalent experience</li>
<li>Minimum of 6 years of experience in a business analyst or similar role.</li>
<li>Experience as a Lead Business Analyst for ServiceNow application development.</li>
<li>Strong understanding of ITIL processes and ServiceNow platform.</li>
<li>Knowledge of agile methodologies and experience, including experience leading Scrum teams.</li>
<li>Experience gathering and documenting business requirements, user stories, and acceptance criteria.</li>
<li>Experience conducting workshops, user interviews, and stakeholder meetings.</li>
<li>Excellent communication and facilitation skills.</li>
<li>Familiarity with ServiceNow reporting and analytics capabilities.</li>
</ul><ul><li>Experience as a people manager with ability to coach teams</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul>
<li>Having and maintaining an active Government Security Clearance.</li>
<li>Scrum master certification (e.g., CSM, PSM) or equivalent experience.</li>
<li>ServiceNow Certified System Administrator (CSA) preferred credential</li>
<li>Proven experience in leading agile teams and facilitating scrum ceremonies.</li>
<li>Ability to adapt to changing priorities and work in a fast-paced environment.</li></ul><br>
<p></p>
<p><b>
About Capgemini</b></p>
<p>
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.</p>
<p>
Get The Future You Want | www.capgemini.com</p>
<p><b>
Disclaimer</b></p>
<p>
All qualified applicants will be considered for employment based on their skills, and merit.</p>
<p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p>
<p>
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.</p>
<p>
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110k- $135k.</p>
<p>
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.</p>
<p>
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</p></div>

Senior ServiceNow Business Analyst

Renk

<div><p>The Senior IT Business Analyst will play a pivotal role in providing exceptional customer support, solving complex trouble ticketing and service requests, adhering to change management processes, collaborating with cross-functional teams, creating comprehensive detailed documentation, conducting training sessions, and be a Subject Matter Expert (SME) in enterprise systems such as ERP, QMS, MES, WMS, and HRIS. With a focus on delivering high-quality solutions and ensuring a positive user experience.</p>
<p><b>Essential Functions</b></p>
<ul><li>Solve ticketing and service requests individually, ensuring timely resolution and adherence to established service level agreements (SLAs). Assists other BAs in completing their tickets when applicable.</li>
<li>Follows and ensures change management processes, including assessing impacts, coordinating approvals, and facilitating smooth transitions.</li>
<li>Collaborate with cross-functional teams to gather requirements, analyze business processes, and identify opportunities for improvements.</li>
<li>Provide exceptional customer support.</li>
<li>Ensures comprehensive documentation of business requirements, system configurations, and process workflows.</li>
<li>Provides training sessions to end-users on new systems, features, and processes to ensure successful adoption and utilization.</li>
<li>Supports and upgrades enterprise systems such as ERP (Enterprise Resource Planning), QMS (Quality Management System), MES (Manufacturing Execution System), WMS (Warehouse Management System), and HRIS (Human Resources Information System).</li>
<li>Analyze and document business processes, workflows, and system interactions to identify areas for optimization and enhancement.</li>
<li>Facilitate communication and collaboration between business stakeholders and technical teams to ensure alignment of objectives and priorities.</li>
<li>Providing insights and recommendations based on data analysis, trends, and industry best practices to support informed decision-making.</li></ul></div>

Sr IT Business Analyst

KeyBank

<b>Location:</b><br>
4910 Tiedeman Road, Brooklyn Ohio
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<b>Location:</b> Hybrid - 2+ days in office, 4910 Tiedeman Rd, Brooklyn, OH.
<br>Job SummaryWe are seeking an IT Senior Business Analyst to join the Enterprise Mart Delivery squad within Enterprise Data and Information Services (EDIS). This is a high‑impact opportunity to be part of a team dedicated to building and delivering robust enterprise data pipelines that power reporting, analytics, and data‑driven business insights critical to organizational decision‑making.In this highly visible role, the IT Senior Business Analyst influences a cross-functional team in optimization of application capabilities & business processes. Provides Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).
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Essential FunctionsPartners with stakeholders to elicit and document requirements, develop supporting artifacts, and perform attribution mapping of data elements from source systems to the Client Analytics Mart (CAM) and downstream star marts within the Data Supply Chain (DSC).
<br>Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.
<br>Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience.
<br>Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.
<br>Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.
<br>Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.
<br>Work with QAS to develop project testing strategy. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
<br>Advise on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.
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EducationBachelor's Degree (preferred)
<br>OR equivalent experience (required)
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Work Experience7+ years of Business Analyst experience
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SkillsExtensive experience with SQL (BigQuery UI) and BI tools (Tableau), Mainframe, along with strong requirements analysis skills.
<br>Demonstrate ability to elicit, analyze, and document functional and non‑functional business requirements to support the successful delivery of system or software development initiatives.
<br>Knowledge of both legacy data sources and the Data Supply Chain (DSC) is a strong asset.
<br>Extensive experience with evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
<br>Extensive experience with major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
<br>Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
<br>Extensive experience with inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
<br>Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
<br>Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
<br>Extensive experience with the necessity and value of accuracy; ability to complete tasks with high levels of precision.
<br>Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
<br>Working knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
<br>Extensive experience with tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
<br>Extensive experience with activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.
<br>Working knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
<br>Extensive experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
<br>Working knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
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Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
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This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
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COMPENSATION AND BENEFITS
<br>This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
<br>Please click here for a list of benefits for which this position is eligible.
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Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
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<b>Job Posting Expiration Date:</b> 05/01/2026
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KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
<br>Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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#LI-Hybrid

IT Senior Business Analyst

Referentia Systems Incorporated

<p>The IT Business Analyst, Senior, will analyze process workflows and operational data in order to provide recommendations and improve the efficiency and effectiveness of processes and infuse innovation and automation, as required. The ideal candidate is a seasoned IT/Cyber professional who will closely collaborate with our customers and senior leadership to assess the work environment and prioritize business analysis requirements, as well as develop and maintain visualization products and metrics in support of customer requirements.<br/></p><p>**This position requires onsite work in Hampton, VA.<br/></p><p>Job Duties<br/></p><p>Closely collaborate with all customers and team members to identify and evaluate process, innovation, and automation improvements to facilitate an effective and efficient mission workflow for the Department of the Air Force (DAF) Enterprise Authorizing Official (EAO)<br/></p><p>Clearly define detailed project objectives by understanding business functions, gathering information, and documenting requirements<br/></p><p>Evaluate system change proposals and provide recommendations based on guidance and policy related to each program or system<br/></p><p>Develop and maintain visualization products and metrics for dashboards and reports in support of customer requirements<br/></p><p>Construct workflow charts and diagrams, study system capabilities, and write specifications in support of innovative recommendations<br/></p><p>Manage approved business analysis projects, to include, but not limited to, the development of project objectives, schedules, timelines and resources needed. Will brief senior-level customers and leadership on project status, as required.<br/></p><p>Develop and/or ensure approved business analysis project results are documented and updated in the appropriate guides and continuity folders<br/></p><p>Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group<br/></p><p>Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making<br/></p><p>Remain current in emerging technologies specific to business analysis tools used for data visualization and metrics<br/></p><p>Provide analysis of metrics collected on various IT-related budget and compliance items for senior leadership<br/></p><p>Recommend continuous improvement initiatives to senior leadership using data analytics and/or a cost-benefit analysis to support those recommendations<br/></p><p>Perform all other duties, as assigned<br/></p><p>Requirements<br/>Bachelor's degree in Management Information Systems, Cybersecurity, Computer Science, Business Management, or appropriate field of study required. Equivalent work experience may be substituted for degree requirement.<br/></p><p>Must have 5+ years of work experience in IT and/or cybersecurity business analysis and project management<br/></p><p>Must have hands-on experience with data analytics and visualization tools. PowerBI is preferred.<br/></p><p>Active ITIL certification or Lean Six Sigma Black Belt is desired<br/></p><p>Active PMP certification is desired<br/></p><p>Expert knowledge of NIST SP 800-37 or NIST's Cybersecurity Framework is desired<br/></p><p>Must be detail-oriented and analytical with a continuous improvement mindset<br/></p><p>Must be extremely organized with strong time-management skills<br/></p><p>Must be able to interact with team members and customers effectively<br/></p><p>Must be able to clearly articulate customer needs into business cases, products, and/or continuous improvement requirements<br/></p><p>Knowledge of DoD Directive 7045-14, DODI 8115.05 and AFI 17-110 is preferred<br/></p><p>Must have excellent, clear and concise communication skills, both verbal and written<br/></p><p>Must be able to collaborate effectively and present ideas to gain influence at all levels of the organization<br/></p><p>This position requires onsite work. Must remain flexible to be able to work in the office, as assigned.<br/></p><p>Active DoD security clearance required<br/></p><p>Benefits<br/>Referentia offers a comprehensive set of benefit, which includes health insurance coverage (medical, dental, vision, drug), paid time off, group term life insurance, accidental death &amp; dismemberment insurance, income protection coverage, 401K retirement plan with employer matching, tuition reimbursement, and more.<br/></p><p>We are proud to be an Equal Employment Opportunity Employer.<br/></p><p>Work Location: In person<br/></p>

IT Business Analyst, Sr.

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