senior it performance/process improvement

csengineering

<div>CHIEF STRATEGY OFFICER &ndash; Senior Management Coach 
 
**Future Opportunity**
CSEngineering is seeking a Chief Strategy Officer (Senior Management Coach) to join our growing team! This role will serve as a strategic advisor supporting enterprise-level initiatives focused on the management and improvement of IT business systems within a Defense Agency environment. The ideal candidate will provide strategic planning, performance monitoring, and continuous process improvement leadership to help drive organizational efficiency and mission success. 
 
JOB RESPONSIBILITIES<ul><li>
The Chief Strategy Officer will serve as the strategic point of contact and provide strategic development and analysis support for enterprise IT initiatives and portfolio management activities. The role supports organizational mission objectives through strategic planning, performance monitoring, and process improvement initiatives related to the management of IT business systems.</li><li>
The Chief Strategy Officer will establish and monitor a Continuous Process Improvement (CPI) system designed to enhance operational effectiveness and organizational performance. This includes developing overall strategic milestones, implementing improvement initiatives, and monitoring the effectiveness of solutions against planned timelines.</li><li>
The position will support the development and implementation of comprehensive strategic plans aligned with organizational goals and long-term vision. Responsibilities include tracking project execution, identifying risk areas, and providing strategic planning recommendations to government program managers and program staff members.</li><li>
The Chief Strategy Officer will collaborate with program managers, leadership teams, and project stakeholders to ensure alignment between operational execution and strategic objectives, providing guidance that improves program outcomes and decision-making.</li><li>
The role will also support cross-organizational strategic planning efforts and assist with the integration of strategic initiatives across multiple teams and programs, developing frameworks and tools that enable effective planning, execution, and evaluation.</li><li>
The position includes the creation and instruction of a comprehensive strategic planning curriculum designed to build organizational capability in strategy development, implementation, and performance monitoring.</li></ul>
REQUIRED QUALIFICATIONS
Security Clearance: Top Secret<ul><li>
Minimum of five (5) years of experience supporting strategic planning and process improvement initiatives within an IT-focused organization.</li><li>
Experience establishing and executing detailed strategic processes that support the management and improvement of IT programs.</li><li>
Experience executing a Continuous Process Improvement (CPI) program at a corporate or enterprise level.</li><li>
Demonstrated knowledge of cross-organizational strategic planning and operational execution.</li><li>
Experience developing and implementing strategic plans aligned with organizational goals and long-term vision.</li><li>
Experience in the creation and instruction of comprehensive strategic planning curriculum.</li><li>
Strong analytical, communication, and organizational skills with the ability to provide strategic recommendations to leadership and program team.</li></ul>
Location:Washington, DC (NCR) with potential travel to other government sites as required.
COMPANY OVERVIEW
Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.
What we do- With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.
Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.
CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.
CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status.</div>

CHIEF STRATEGY OFFICER – Senior Management Coach

Tanzifco Company W.L.L.

Job Title: Transformation LeadReporting to : CEO/ Chairman Role PurposeA rare opportunity exists for an experienced Transformation Manager to drive operational excellence, strategic improvement, and service innovation across the organization. This role ensures successful planning, execution, support functions and adoption of transformation programs that improve operational efficiency, service quality, and overall business performance.About the role:The Transformation Manager is responsible for shaping and delivering the organization transformation agenda. You will lead key support functions&mdash;including Administration, Business Development, Health, Safety, Quality &amp; Risk (HSEQ), Sustainability, Procurement, and Data &amp; Technology&mdash;while overseeing programs of work that strengthen operational performance and embed continuous improvement.As a member of the Senior Leadership Team, you will work closely with internal specialists, subject‑matter experts, and senior stakeholders to ensure the organization continues to evolve, innovate, and deliver exceptional outcomes.Key Responsibilities1. Strategy &amp; Planning<ul><li>Define and lead transformation roadmap aligned with organizational goals</li><li>Identify improvement opportunities across operations, processes, and services</li><li>Translate business strategy into actionable transformation initiatives</li></ul>2. Program Management<ul><li>Lead end-to-end transformation projects (planning &rarr; execution &rarr; delivery)</li><li>Set milestones, KPIs, and performance tracking mechanisms</li><li>Ensure projects are delivered on time, within scope and budget</li></ul>3. Process Improvement<ul><li>Analyze current processes and identify inefficiencies</li><li>Implement best practices, automation, and standardization</li><li>Drive continuous improvement culture across departments</li></ul>4. Stakeholder Management<ul><li>Collaborate with leadership, department heads, and external partners</li><li>Communicate transformation vision and progress clearly</li><li>Manage resistance and ensure stakeholder alignment</li></ul>5. Change Management<ul><li>Develop change management frameworks and communication plans</li><li>Ensure smooth adoption of new processes, systems, and structures</li><li>Conduct training and awareness programs</li></ul>6. Performance &amp; Reporting<ul><li>Monitor KPIs and transformation impact</li><li>Provide regular reports to senior management</li><li>Use data-driven insights to refine strategies</li></ul>Key Skills &amp; Competencies<ul><li>Strong strategic thinking and problem-solving</li><li>Project &amp; program management expertise</li><li>Change management and stakeholder engagement</li><li>Process optimization and operational excellence</li><li>Data analysis and decision-making</li><li>Excellent communication and leadership skills</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (MBA preferred)</li><li>7&ndash;12 years of experience in transformation, consulting, or operations</li><li>Experience in service industry / facilities management is a plus</li></ul>KPIs / Success Metrics<ul><li>Successful delivery of transformation initiatives</li><li>Cost savings and efficiency improvements</li><li>Service quality enhancement</li><li>Stakeholder satisfaction</li><li>Adoption rate of new processes/systems</li></ul>Reporting Line<ul><li>Reports to: CEO / COO / Director of Strategy</li><li>Works closely with: Operations, HR, Finance, IT teams</li></ul>Pay: AED15,000.00 - AED23,000.00 per monthWork Location: In person

FM Transformation Head / Manager

RedSpeed Illinois

Call Center Director &ndash; Job DescriptionPosition SummaryWe are seeking an experienced and strategic Call Center Director to lead and oversee daily operations of a high-volume customer service and support center with 30+ team members. This role requires a hands-on leader with proven experience implementing and managing phone systems, improving operational performance, developing reporting and forecasting models, and providing executive-level insights to leadership and the CEO.The ideal candidate combines strong operational leadership with technical expertise, workforce management experience, and the ability to drive customer satisfaction, team performance, and organizational growth.Key ResponsibilitiesLeadership &amp; Operations<ul><li>Direct and manage all call center operations for a team of 30+ employees, including supervisors, team leads, and agents.</li><li>Establish performance goals, KPIs, and service standards to ensure operational excellence.</li><li>Oversee staffing, scheduling, workforce planning, and productivity management.</li><li>Develop and maintain a positive, high-performance culture focused on accountability, customer experience, and continuous improvement.</li><li>Conduct regular coaching, performance evaluations, and leadership development for management staff.</li><li>Ensure compliance with company policies, customer service standards, and regulatory requirements.</li></ul>Phone System &amp; Technology Management<ul><li>Lead the implementation, optimization, and ongoing management of phone systems and call center technologies.</li><li>Work closely with IT and vendors to deploy new systems, upgrades, integrations, and process improvements.</li><li>Troubleshoot operational and technical issues impacting call center performance.</li><li>Evaluate and recommend new technologies to improve efficiency, reporting, and customer experience.</li><li>Manage dialer systems, CRM integrations, call routing, IVR systems, and workforce management tools.</li></ul>Reporting &amp; Executive Communication<ul><li>Create detailed operational projections, forecasting models, and workforce planning reports.</li><li>Prepare high-level executive reports and presentations for the CEO and senior leadership team.</li><li>Analyze call center metrics including service levels, abandonment rates, average handle time, conversion rates, quality assurance scores, and customer satisfaction metrics.</li><li>Identify trends, risks, and opportunities through data analysis and provide strategic recommendations.</li><li>Deliver regular business reviews and operational updates to executive leadership.</li></ul>Process Improvement &amp; Strategy<ul><li>Develop and implement strategies to improve customer satisfaction, operational efficiency, and employee engagement.</li><li>Monitor and improve workflows, scripting, escalation procedures, and quality assurance programs.</li><li>Drive continuous improvement initiatives using performance data and customer feedback.</li><li>Collaborate cross-functionally with HR, IT, Operations, and Executive Leadership to support company goals.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Communications, or related field preferred.</li><li>5+ years of experience in call center leadership, including Director or Senior Management level experience.</li><li>Proven hands-on experience implementing and managing phone systems and call center technologies.</li><li>Experience managing teams of 30+ employees in a fast-paced environment.</li><li>Strong analytical and reporting skills with experience creating executive-level reports and operational projections.</li><li>Proficiency with CRM systems, workforce management software, and reporting tools.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to manage multiple priorities and lead operational change effectively.</li></ul>Preferred Skills<ul><li>Experience with VoIP systems, cloud-based contact center platforms, and system integrations.</li><li>Advanced Excel and reporting/dashboard experience.</li><li>Strong understanding of KPI management, workforce forecasting, and performance analytics.</li><li>Experience presenting to executive leadership and CEOs.</li><li>Process improvement or Lean/Six Sigma experience is a plus.</li></ul>Core Competencies<ul><li>Strategic Leadership</li><li>Operational Management</li><li>Technical Implementation</li><li>Executive Reporting</li><li>Team Development</li><li>Customer Experience Management</li><li>Data Analysis &amp; Forecasting</li><li>Problem Solving &amp; Decision Making</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance bonus opportunities</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Professional development opportunities</li></ul>Pay: From $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Call Center Director

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
The Head of Transformation and Continuous Improvement for Finance &amp; Accounting Global Business Service Centre (GBSC) is a senior leadership role responsible for driving and sustaining the transformation of the GBSC&rsquo;s operational and organizational capabilities. The role sits at the heart of the One GBSC programme and is accountable for programme governance, process improvement, change management, and building a culture of continuous improvement across all three process towers.
This is a high-visibility, high-impact role working directly with the VP Finance and Accounting and tower leadership to translate strategic intent into tangible, measurable outcomes.
What you&rsquo;ll do as a Head of Transformation &amp; CI: 
Employees employed in the role of Head of Transformation &amp; CI shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transformation Programme Leadership<ul><li>
Lead the end-to-end delivery of the One GBSC transformation programme, including the People Squad and Build Stream pillars</li><li>
Own the programme governance framework, including milestones, risk registers, RAID logs, and executive reporting</li><li>
Manage interdependencies across workstreams and ensure coherent, joined-up delivery</li><li>
Prepare and present programme updates to senior stakeholders including the VP and US-based leadership</li></ul>
Process Excellence and Continuous Improvement<ul><li>
Drive a structured CI agenda across P2P, O2C, R2R and other finance and accounting towers, utilising Lean, Six Sigma, or equivalent methodologies</li><li>
Identify, scope, and prioritise improvement opportunities based on data, stakeholder input, and strategic priorities</li><li>
Establish and embed SOP governance across all towers, ensuring documentation standards are consistently maintained and externally shareable</li><li>
Define and track key performance indicators to measure process maturity uplift over time</li></ul>
Change Management and Stakeholder Engagement<ul><li>
Lead change management activity across the GBSC, ensuring transformation initiatives are adopted effectively by operational teams</li><li>
Partner with tower heads and Senior Managers to embed new ways of working</li><li>
Act as a bridge between the GBSC leadership team and frontline delivery, ensuring clarity of direction and two-way communication</li><li>
Support headcount migration and transition planning between geographies where required</li></ul>
Capability and People Development<ul><li>
Work alongside the People Squad to identify capability gaps and support the design of learning and development interventions</li><li>
Contribute to the GBSC&rsquo;s leadership pipeline by mentoring and developing high-potential staff</li><li>
Support the recruitment and onboarding of transformation and CI talent into the team</li></ul>
Governance and Reporting<ul><li>
Maintain a transformation programme office (TPO) function, producing clear and accurate reporting for internal and external stakeholders</li><li>
Ensure all transformation activity is aligned to Zones&rsquo; broader Finance and Accounting strategic objectives</li><li>
Support business case development for transformation initiatives, including cost-benefit modelling and ROI analysis</li></ul>
 Person Specification
Essential<ul><li>
Significant experience in a transformation, continuous improvement, or shared services leadership role, ideally within a Finance and Accounting or GBS/BPO environment</li><li>
Demonstrable track record of delivering large-scale, multi-workstream change programmes</li><li>
Strong process improvement credentials, with working knowledge of Lean, Six Sigma, or equivalent frameworks (Green Belt or above preferred)</li><li>
Excellent stakeholder management and communication skills, with the ability to engage credibly at VP and C-suite level</li><li>
Experience developing and embedding SOPs, governance frameworks, and performance measurement systems</li><li>
Strong analytical and problem-solving capability, with comfort working in ambiguous, fast-moving environments</li><li>
Prior experience working in or with a shared services centre environment</li></ul>
Desirable<ul><li>
Exposure to P2P, O2C, R2R and other finance and accounting process environments</li><li>
Experience managing cross-functional or multi-tower programmes</li><li>
Formal change management qualification (e.g. Prosci, APMG Change Management)</li><li>
Project management certification (e.g. PMP, PRINCE2, MSP)</li><li>
Prior experience in a US-headquartered multinational or technology company</li></ul>
 What We Offer<ul><li>
A pivotal leadership role at the centre of a high-profile, group-level transformation programme</li><li>
Direct access to and sponsorship from the VP Finance and Accounting</li><li>
The opportunity to shape and build the transformation function from the ground up</li><li>
A collaborative, high-performing culture within a rapidly growing global organisation</li><li>
Competitive compensation commensurate with experience</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
#LI-SY1</div>

Head of Transformation & CI

Tangent International

<div>
 
 
 Business Analyst
 
 
 
 📍 Doha, Qatar | Healthcare Technology
 
 
 
 
 
 We&rsquo;re supporting a rapidly growing healthcare technology organisation that is expanding its analytics and transformation capability as it continues to scale across the region.
 
 
 
 
 
 The company builds advanced digital platforms used by healthcare providers to improve operational performance, automate processes, and enhance data-driven decision making.
 
 
 
 
 
 They are now looking to hire a Business Analyst to support a range of initiatives focused on process optimisation, systems improvement, and operational efficiency across the organisation.
 
 
 
 
 
 
 What you&rsquo;ll be doing
 
 
 <ul>
 <li>
 Analysing business processes and identifying opportunities for improvement
 </li>
 <li>
 Gathering and documenting business and system requirements
 </li>
 <li>
 Supporting operational and technology improvement initiatives
 </li>
 <li>
 Conducting process mapping, gap analysis, and workflow optimisation
 </li>
 <li>
 Analysing operational data to generate insights and recommendations
 </li>
 <li>
 Working closely with stakeholders across business and technology teams
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 <ul>
 <li>
 Exposure to RCM processes/software in the healthcare sector
 </li>
 <li>
 Strong experience in Business Analysis or Process Improvement
 </li>
 <li>
 Experience gathering and documenting business requirements
 </li>
 <li>
 Strong analytical and problem-solving capabilities
 </li>
 <li>
 Experience with process mapping, workflow analysis, or gap analysis
 </li>
 <li>
 Ability to communicate complex ideas clearly to technical and non-technical stakeholders
 </li>
 <li>
 Strong documentation and reporting skills
 </li>
 </ul>
 
 
 
 
 
 Why consider this opportunity?
 
 
 <ul>
 <li>
 Join a high-growth healthcare technology organisation
 </li>
 <li>
 Work on systems, data, and operational transformation initiatives
 </li>
 <li>
 Collaborate with cross-functional teams and senior stakeholders
 </li>
 <li>
 Strong long-term career growth in a fast-evolving industry
 </li>
 </ul>
 
 
 
 
 📩 Interested? Apply directly or reach out for a confidential discussion.
 
</div>

Business Analyst

ITGoals

Company OverviewITGoals is a dynamic and innovative company committed to driving growth and delivering exceptional digital solutions. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and technical excellence thrive.Job TitleSAP Business Applications LeadLocationCairo, Egypt (with international collaboration)Years of Experience6&ndash;+8 yearsJob DescriptionITGoals is seeking a SAP Business Applications Lead to join our team. This role is responsible for the planning, design, implementation, enhancement, and support of SAP Success Factors (HCM) solutions, while leading business application projects and initiatives across the organization.Key Accountabilities1- Operations Management● Lead SAP SuccessFactors implementations within the HCM domain● Manage and support HR business applications on a day-to-day basis● Perform system analysis, configuration, and solution design● Drive business process improvement and system optimization● Ensure compliance with IT policies and information security standards2- Post-Implementation● Monitor system performance and ensure continuous improvement● Identify and resolve system issues and operational challenges● Enhance system usage and user adoption3- Documentation● Maintain functional, configuration, and user documentation● Ensure all documents are updated and aligned with system changes4- People &amp; Project Management● Lead and support Business Applications Analysts● Manage project timelines, deliverables, and stakeholders● Collaborate with HR and cross-functional teamsJob Specifications● Bachelor&rsquo;s Degree in MIS, IT, or related field● 6&ndash;8+ years of experience in SAP / ERP implementation● 5+ years in SAP SuccessFactors with full lifecycle experience● Proven experience in a Lead or Senior role● Strong hands-on experience with Employee Central (mandatory)● Experience in at least 2&ndash;3 modules (LMS, Compensation, Recruiting, Performance, etc.)● SAP SuccessFactors certification is preferredJob Type: Full-timeWork Location: In person

SAP Business Applications Lead

Department of Finance - Abu Dhabi

<div>
 
 Objective: Lead and oversee the implementation and operational execution of procurement operations and digital transformation initiatives, ensuring strong governance and full compliance with organizational policies and government regulations, under the direction of the Senior Director &ndash; Procurement.
 
 
 Drive operational excellence through implementation of approved process standardization, digital platforms (Oracle Fusion/EBS&hellip;), performance management, and continuous improvement initiatives
 
 
 Requires a professional with strong expertise and in-depth understanding of procurement, finance, and IT, capable of driving integrated, system-based solutions&mdash;not merely coordinating functions&mdash;to ensure compliance, data integrity, and end-to-end procurement optimization.
 
 
 
 
 
 
 Essential Duties:
 
 
 
 
 Digital Transformation &amp; Systems Enablement
 
 
 <ul>
 <li>
 Lead procurement system optimization initiatives, including enhancements of Oracle Fusion/EBS, document management systems, and other systems &amp; platforms.
 </li>
 <li>
 Ensure system-driven compliance by embedding procurement policies and Delegation of Authority (DOA) within ERP systems.
 </li>
 <li>
 Oversee the implementation of key system functionalities, including contract management, bank guarantees, procurement planning, PO/contract variations, and digital procurement platforms (public tenders).
 </li>
 <li>
 Provide functional leadership with strong expertise across procurement, finance, and IT to drive integrated system solutions.
 </li>
 <li>
 Support end-to-end ERP system transformation initiatives, including system design, testing, data migration, and user adoption; proactively identify and troubleshoot issues, provide solutions, or coordinate with relevant teams to ensure timely resolution.
 </li>
 </ul>
 
 
 Continuous Improvement &amp; Transformation
 
 
 <ul>
 <li>
 Drive a culture of continuous improvement within procurement operations &amp; system usage.
 </li>
 <li>
 Lead transformation initiatives aligned with organizational strategy (digitalization, governance, service excellence).
 </li>
 <li>
 Support strategic procurement objectives such as cost optimization, transparency, and supplier engagement.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Capability Building
 
 
 <ul>
 <li>
 Leading the cross function activities between procurement, finance, IT, and end users.
 </li>
 <li>
 Establish and maintain strong stakeholder relationships to ensure alignment and service excellence.
 </li>
 <li>
 Lead procurement awareness initiatives, onboarding programs, and user training sessions.
 </li>
 <li>
 Promote a shift from transactional procurement to a value-driven and user-enabled model.
 </li>
 <li>
 Develop and manage procurement SLAs to enhance transparency and service quality.
 </li>
 </ul>
 
 
 Procurement Operations Management
 
 
 <ul>
 <li>
 Oversee day‑to‑day procurement system operations, perform quality control, manage escalations, and ensure efficiency, accuracy, and compliance across all activities.
 </li>
 <li>
 Ensure all procurement transactions are recorded probably and executed correctly in line with approved policies, procedures, and Delegation of Authority (DOA).
 </li>
 <li>
 Maintain high standards of documentation, data integrity, and audit readiness.
 </li>
 </ul>
 
 
 Governance, Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Lead the implementation and operational governance of ERP‑enabled procurement processes, ensuring effective execution, compliance, and continuous enhancement of procurement controls, policies, procedures, and Delegation of Authority (DOA).
 </li>
 <li>
 Ensure implementation and consistent application of approved procurement templates, contracts, and documentation across the organization.
 </li>
 <li>
 Monitor and control single-source and sole-source procurement practices, ensuring proper justification and compliance.
 </li>
 <li>
 Drive proactive audit readiness and implement corrective actions to eliminate audit risks.
 </li>
 <li>
 Introduce and manage classification mechanisms (e.g., non-procurement transactions) to enhance reporting accuracy and governance.
 </li>
 <li>
 Periodically review Delegation of Authority (DOA), policies, and procedures to maintain compliance and relevance.
 </li>
 </ul>
 
 
 Process Improvement &amp; Standardization
 
 
 <ul>
 <li>
 Identify and implement process improvements to enhance efficiency, reduce cycle time, and eliminate rework.
 </li>
 <li>
 Standardize procurement processes including transactions creation, data entry, and documentation practices.
 </li>
 <li>
 Develop clear guidelines and user-friendly procedures to improve procurement service delivery.
 </li>
 <li>
 Establish and maintain a centralized procurement knowledge base and templates library.
 </li>
 </ul>
 
 
 Performance Management &amp; Reporting
 
 
 <ul>
 <li>
 Develop, monitor, and report procurement KPIs, ensuring alignment with departmental objectives.
 </li>
 <li>
 Conduct regular performance analysis to identify risks, gaps, and improvement opportunities.
 </li>
 <li>
 Support procurement savings tracking and financial performance monitoring.
 </li>
 <li>
 Lead structured reporting processes (e.g., monthly KPI tracking, quarterly closing activities).
 </li>
 </ul>
 
 
 Procurement Planning &amp; Financial Alignment
 
 
 <ul>
 <li>
 Lead the operational development, implementation, and monitoring of the Procurement Plan, ensuring alignment with approved budgets, financial controls, and procurement priorities.
 </li>
 <li>
 Collaborate closely with finance to ensure budget availability, forecasting accuracy, and expenditure tracking.
 </li>
 <li>
 Perform any other duties as requested and provide support to the line manager.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Accounting, Supply Chain, or related field.
 </li>
 <li>
 It is preferable to have a specialized certificate in the field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Preferably 6 to 8 years of experience in procurement operations, preferably within ERP‑enabled or government environments, including transformation initiatives.
 </li>
 </ul>
 
 Proven experience in:
 
 <ul>
 <li>
 ERP systems: Oracle EBS / Fusion for procurement, finance, and system workflow.
 </li>
 <li>
 In-depth understanding of Procure-to-Pay (P2P) full-cycle processes and accounting principles.
 </li>
 <li>
 Procurement governance and policy development.
 </li>
 <li>
 Experience with other systems, including but not limited to contracts management systems, PCM systems, procurement planning systems, and document management systems.
 </li>
 <li>
 Process improvement and digital transformation initiatives.
 </li>
 <li>
 Systems integration across ERP, procurement, finance, and related platforms.
 </li>
 <li>
 Performance management and KPI reporting.
 </li>
 <li>
 Experience working in government entities, preferably within local Abu Dhabi organizations.
 </li>
 </ul>
</div>

Manager - Procurement Operations

Search 10000+ Senior it performance/process improvement jobs near you this May. New roles added regularly across leading industries. Apply today.