senior manager, claims

Uber

<div>Uber is looking for a pivotal leader to shape and optimize the future of our claims strategy with a specific focus on the Investigation &amp; Liability portfolio. We are seeking a visionary who can look at how insurance claims have traditionally been investigated and ask, &quot;How can we do this differently?&quot; by leveraging Uber's unique advantages as a connected platform and technology company.
 
 
About the Role
 
 
As the Senior Manager, Claims Management , you will be a key leader on our claims team, reporting directly to the Director, Claims Management . You will lead the Investigation &amp; Liability portfolio as an individual contributor, guiding the strategy while collaborating with stakeholders across the claims organization to execute. We remove barriers to decision-making, encouraging a &quot;Go Get It&quot; spirit where you can leverage technology and AI tools to solve complex problems. This role is for a claims expert and leader who can go deep into comparative negligence and investigative methodology on automobile injury claims, identifying tools and solutions to ensure accurate liability evaluation, thorough fact-finding, and effective resolution by our carrier and TPA partners.
 
 
This role is targeted for Phoenix, AZ, or Chicago, IL, with relocation available. We operate on a hybrid working model of three days a week in the office. Uber provides a great in-office experience, including free snacks and meals, to support your work and collaboration.
 
 
What You'll Do
<ul><li>Lead Portfolio Strategy &amp; Vision: Guide the Investigation &amp; Liability domain to maximize impact in lowering severity. You will build, lead and execute the blueprint for how Uber leverages process, technology and partners to achieve optimal outcomes
</li></ul><ul><li>Optimize Decision-Making: Identify when to make fast, easy liability decisions when fact patterns are clear and supported. You will ensure we don't let perfect information get in the way of actionable results, while knowing exactly when to &quot;go deep&quot; with EDR data, accident reconstruction experts, or field evidence.
</li><li>Leverage Data for Actionable Insights: Define business requirements for new data, reporting, and AI-driven insights to ensure every investigation strategy drives meaningful action and severity management.
</li><li>Drive Tangible Severity Results: You are responsible for driving real, measurable results in lowering severity as measured by set OKRs and KPIs. This includes building low-speed or low-severity workflows to set expectations early and defend against &quot;soft fraud&quot; medical build-up.
</li><li>Executive Presence &amp; Data Storytelling: You will lead the discussion on liability outcomes and action plans at Quarterly Business Reviews (QBRs) with our partners. You will know exactly what data is needed to drive decisions and prove the impact of your strategies.
</li></ul>Basic Qualifications
<ul><li>Experience: At least 7 years of professional experience in the insurance industry (carrier, broker, MGU, TPA, fleet, solutions partner, etc.) with a focus on auto or general liability claims.
</li><li>Leadership: At least 3 years of leadership experience, demonstrating an ability to guide widespread strategies and process implementation across a claims portfolio.
</li></ul>Preferred Qualifications
<ul><li>Claims Visionary: A seasoned veteran who can look at traditional property damage and bodily injury claims (including UM/UIM) and see opportunities to do it differently.
</li><li>A &quot;Go Get It&quot; Spirit: A self-starter with a track record of driving impactful execution. You are comfortable guiding a portfolio as an individual contributor while influencing senior stakeholders across the organization to execute your vision.
</li><li>An iterative mindset: You bring a willingness and ability to be creative in your approach to solving traditional claims problems, leveraging technology and AI to stay ahead of the curve.
</li><li>A powerful lens for data: You have an expert understanding of what data is required to manage a portfolio and how to leverage it to drive and demonstrate impact with clear, measurable results.
</li><li>Nimble Mindset: The ability to thrive in a fast-paced environment where you are encouraged to think bigger and move at &quot;Uber speed&quot;. 
</li></ul> 
 
For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Senior Manager, Claims Management (Investigation & Liability)

GEICO

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Role Purpose
The Senior Manager, Claims Analytics &amp; Decision Support serves as a strategic finance partner to Claims leadership, translating financial and operational data into clear, actionable insights that support loss cost management, operational efficiency, and profitable growth. This role sits at the intersection of Finance and Claims, with a primary focus on claims performance drivers, tradeoff analysis, and forward-looking decision support.
Key Responsibilities:
Claims Financial Leadership
Own financial analysis and decision support for the Auto Claims organization:<ul><li>
Loss cost, severity, and frequency trends</li><li>
Claims expense and operational cost dynamics</li><li>
Claim handling efficiency and productivity metrics</li></ul>
Partner closely with Claims leaders to:<ul><li>
Evaluate performance drivers and emerging trends</li><li>
Quantify tradeoffs between claim outcomes, cost, cycle time, and customer experience</li><li>
Support data-backed decisions related to staffing, process changes, and operational</li></ul>
Analytics &amp; Insight Generation
Develop and maintain claims-focused analytics, including:<ul><li>
Loss cost and expense outlooks</li><li>
Severity and frequency trend analysis</li><li>
Sensitivity analyses tied to claim mix, operational changes, or external cost pressures</li></ul>
Move beyond reporting to deliver insight-led storytelling that connects financial outcomes to claims operations and decision levers
Design and operationalize new analytical tools and models to support claims decision-making at scale
Identify opportunities to improve analytical frameworks, data usability, and insight timeliness across Claims
Senior Leader &amp; Stakeholder Partnership
Serve as a trusted thought partner to:<ul><li>
Claims senior leadership</li><li>
Claims operations and support teams</li><li>
Cross-functional partners (e.g., Product, Underwriting, Actuarial)</li></ul>
Support financial and business readouts by distilling complex analyses into clear, decision-ready narratives
Anticipate questions and proactively surface risks and opportunities related to claims performance
Process Improvement &amp; Capability Building
Enhance consistency and rigor across finance&rsquo;s claims analytics through:<ul><li>
Standardized metrics, templates, and decision frameworks</li><li>
Improved documentation and repeatability of analyses</li></ul>
Contribute to the evolution of FP&amp;A toward a high-impact advisory, forward-looking model
Collaborate with peers to share best practices and elevate analytics maturity across the Auto CFO organization
People Leadership &amp; Development
Lead, mentor, and develop team members supporting claims analytics
Set clear expectations around analytical quality, business partnership, and ownership
Build bench strength by coaching team members toward broader understanding of the business, economics, and trade-offs between decisions
Location: This position is a hybrid role. It is required to be on-site 3 days per week, at one of the following office locations:<ul><li>
Chicago, IL</li><li>
Bethesda, MD</li></ul> 
Annual Salary
$130,175.00 - $212,175.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

Senior Manager, Claims Analytics & Decision Support (Auto)

ICW Group

<div>Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&amp;C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!
JOB SUMMARY
The Senior Manager, Claims is responsible for building a team from the ground up and leading strategic initiatives that ensure regulatory compliance, operational efficiency, and superior claim outcomes. This role leverages data-driven insights to optimize processes, mitigate risk, and enhance customer experience nationally. The Senior Manager will have the opportunity to partner with all departments to create the ideal claim environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide Strategic Leadership, Data Driven Decision Making, Operational Efficiencies, and Customer Focus .
<ul><li>Develop and execute strategies that align audit, compliance, technical claims management, and support functions with organizational goals for claims performance.</li>
<li>Drive initiatives that improve claim outcomes through process optimization and risk mitigation.</li>
<li>Establish metrics and KPIs to measure performance, operational efficiency, and compliance effectiveness.</li>
<li>Leverage analytics and reporting tools to identify trends, gaps, and opportunities for improvement.</li>
<li>Translate data insights into actionable strategies for claims operations.</li>
<li>Streamline workflows and eliminate redundancies.</li>
<li>Implement automation and technology solutions to enhance productivity and reduce cycle times.</li>
<li>Monitor resource allocation and optimize team performance.</li>
<li>Ensure that operational procedures support excellent customer experience while maintaining compliance and accuracy standards.</li>
<li>Collaborate with claims teams to resolve escalated issues promptly and effectively.</li>
<li>Identify and mitigate operational, compliance, and reputational risks related to claims handling.</li>
<li>Maintain robust internal controls and ensure timely remediation of audit findings.</li>
</ul>Collaborate with internal stakeholders to address claims issues and trends.
<ul><li>Communicate consistently with the Claims Leadership team regarding claims management, policies, procedures, audits, reports, and projects associated with claims handling and operational activities.</li>
<li>Partner with senior leadership to resolve evolving claim issues and trends related to providers or other external constituencies.</li>
<li>Analyze operational/system issues and claims exposures, as applicable, to submit to senior leadership along with recommendations.</li>
<li>Review reports/data to identify and address adverse trends and manage budget expenditures. Create and deliver regular reports on operating metrics to Claims leadership.</li>
</ul>Lead and develop a team to provide best-in-class customer service.
<ul><li>Provide team leadership, development and mentoring.</li>
<li>Provide strategic and tactical directions to team(s), communicating Mission, Values, and other organization operating principles.</li>
<li>Establish and maintain the overall work cadence, ensuring performance and outcomes strive for excellence in delivery and customer experience. Ensure full team engagement and leadership practices that promote and support professional development, recognition, and retention.</li>
<li>Establish hiring criteria, on-boarding, and training requirements for new team members.</li>
<li>Oversee the performance management and development process and perform performance management duties, development planning, and coaching for direct reports.</li>
<li>Ensure data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and team members.</li>
<li>Manage team budgets, technology, workload, and customer inquiries for branches. Ensure adherence to all Company policies, procedures as well as compliance accountabilities and responsibilities.</li>
</ul>Technical Claims Management Oversight
<ul><li>Manage the technical and operational aspects of claims teams to ensure practices conform with state compliance regulations and claims are processed expeditiously and accurately</li>
<li>Support technical teams in meeting regulatory jurisdictional requirements, correct adverse trends and ensure adherence to ICW Group procedures and guidelines.</li>
<li>Conduct audits, as required, to ensure compliance with organizational processes/state regulations and monitor claim volume to adjust staffing needs, as necessary.</li>
<li>Provide input to the leadership team in the handling of claims to ensure compliance with best practices, expectations, and applicable state laws.</li>
<li>Provide resources for Team Members to ensure efficient operational workflow to achieve the best possible outcome and to meet closing ratio/performance metric goals.</li>
<li>Ensure claims are processed timely to achieve the best possible result and contribute to ensuring performance metric goals are achieved.</li>
</ul>SUPERVISORY RESPONSIBILITIES
Directly supervises a team. Fulfills supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations and goals; forecasting staffing needs and planning for peak times frames and absences; enforcing department policies and procedures.
EDUCATION AND SKILLS
<ul><li>Minimum 10+ years&rsquo; claims experience required.</li>
<li>Experience leading and supervising claims professionals.</li>
<li>Experience with diverse jurisdictions is highly desirable.</li>
<li>Bachelor&rsquo;s degree required (or equivalent combination of education and experience).</li>
</ul>CERTIFICATES, LICENSES, REGISTRATIONS
<ul><li>Adjuster Certification may be required depending upon role and jurisdiction (must be obtained within 6 months of hire if needed).</li>
<li>Other designations a plus based on role specifics such as CPCU, WCCA, AINS, etc.</li>
</ul>KNOWLEDGE AND SKILLS
<ul><li>Expertise regarding national insurance regulations and standards</li>
<li>Strong analytical skills with experience in data-driven decision-making.</li>
<li>Proven ability to lead teams and manage complex projects.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Industry vendor knowledge</li>
<li>Familiarity with automation tools and process improvement practices.</li>
<li>Advanced proficiency in data analytics and reporting tools.</li>
<li>Ability to drive accountability, results and desired performance outcomes.</li>
</ul>PHYSICAL REQUIREMENTS
Office environment &ndash; no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. The employee may need to sit in front of a computer for a period. While performing the duties of this job, the employee may occasionally need to reach, stoop, kneel, crouch, or crawl. The employee may need to lift and/or move up to twenty-five pounds.
WORK ENVIRONMENT
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
We are currently not offering employment sponsorship for this opportunity
#LI-ET1 #LI-Hybrid
The current range for this position is
$119,748.71 - $201,947.98
This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.
WHY JOIN ICW GROUP?
<ul><li>Challenging work and the ability to make a difference</li>
<li>You will have a voice and feel a sense of belonging</li>
<li>We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match</li>
<li>Bonus potential for all positions</li>
<li>Paid Time Off</li>
<li>Paid holidays throughout the calendar year</li>
<li>Want to continue learning? We&rsquo;ll support you 100%</li>
</ul>ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.
Job Category: Claims
Job Type: Full time
Req ID: JR101195</div>

Claims Senior Manager - Commercial Auto

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Senior Manager, Claims Management (Investigation & Liability)

Senior Manager, Claims Management (Investigation & Liability)

Senior Manager, Claims Analytics & Decision Support (Auto)

Senior Manager, Claims Analytics & Decision Support (Auto)

Claims Senior Manager - Commercial Auto

Claims Senior Manager - Commercial Auto

Claims Senior Manager - Commercial Auto