senior manager quality assurance

JASARA PMC

<div>Jasara Program Management Company is helping shape the future of social infrastructure in Saudi Arabia through a solutions-based, performance-driven approach. As a joint venture between Public Investment Fund, Jacobs, and Saudi Aramco, the company brings together deep expertise to deliver complex programs that support Vision 2030 and raise the standard for project delivery across the construction sector.
In this role, you will provide senior leadership for quality across major infrastructure and social development programs, helping ensure that quality is embedded as a core driver of delivery excellence. You will work closely with program and project stakeholders to strengthen governance, improve consistency, and support high standards across complex, multi-stakeholder environments.
Responsibilities<ul><li>
Lead quality assurance strategy across large-scale infrastructure and social development programs.</li><li>
Oversee compliance with quality standards, policies, and regulatory requirements.</li><li>
Drive continuous improvement initiatives to enhance project delivery and operational excellence.</li><li>
Collaborate with stakeholders to embed quality practices throughout program execution.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in engineering or a related field.</li><li>
10+ years of quality management experience in large-scale infrastructure programs.</li><li>
Proven leadership experience managing cross-functional quality and project teams.</li><li>
Experience driving continuous improvement initiatives within complex program environments.</li><li>
Ability to work effectively with project directors, client representatives, regulators, contractors, and senior leadership.</li><li>
An advanced degree in engineering or a related field is a plus.</li><li>
Experience with ISO 9001, internal or external audit programs, CAPA, Lean, or Six Sigma is a plus.</li></ul></div>

Senior Manager - Quality

CCL Pharmaceuticals

<div>
 
 
 Who We Are
 
 
 
 
 
 
 CCL Pharmaceuticals is a global life sciences company committed to improving access to trusted healthcare. With a presence in more than 20 countries and six decades of impact, we work to enable Healthy, Happy Lives through science-backed solutions.
 
 
 Our portfolio spans diabetes, cardiovascular, neurology, psychiatry, urology, oncology, immunology, biosimilars, cough and cold, vitamins, minerals, and supplements segments, to name a few. Across all markets, over 3,000 people combine scientific expertise, local insight, and a shared purpose to enhance how individuals live, heal, and care for themselves.
 
 
 Joining CCL Pharmaceuticals means stepping into a collaborative, mission-driven environment where your growth matters as much as your contribution. We enable you to learn, lead, and innovate through every stage of your journey, because the impact we make in healthcare begins with how you Grow with CCL.
 
 
 
 
 
 
 What You'll Do
 
 
 
 In this role, you will lead the planning, execution, and continuous improvement of qualification and validation activities across manufacturing, utilities, facilities, equipment, cleaning processes, analytical methods, and production processes in accordance with the Validation Master Plan (VMP) and global regulatory requirements. You will oversee the development and maintenance the Validation Master Plan, review validation protocols and reports, coordinate qualification activities with Engineering and Manufacturing teams, administer Product Quality Reviews (PQRs), support regulatory inspections and new product registrations, and drive continuous improvements that strengthen compliance, inspection readiness, and operational excellence.
 
 
 
 
 
 
 You Are Good At
 
 
 <ul>
 <li>
 Leading qualification and validation programs across manufacturing operations.
 </li>
 <li>
 Developing and executing Validation Master Plans (VMP).
 </li>
 <li>
 Reviewing validation protocols, reports, and technical documentation with accuracy and attention to detail.
 </li>
 <li>
 Managing cross-functional validation projects and balancing competing priorities.
 </li>
 <li>
 Administering Product Quality Reviews (PQRs) and driving timely follow-up actions.
 </li>
 <li>
 Interpreting GMP, PIC/S, and regulatory requirements to ensure compliant validation practices.
 </li>
 <li>
 Supporting regulatory inspections and validation documentation for product registrations.
 </li>
 <li>
 Building collaborative relationships across Manufacturing, Engineering, Quality Control, and Regulatory Affairs functions.
 </li>
 <li>
 Applying analytical thinking and structured problem-solving to quality and validation challenges.
 </li>
 <li>
 Driving continuous improvement across quality and validation systems.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 <ul>
 <li>
 Pharm.D, or Master's in Chemistry from and HEC recognized university.
 </li>
 <li>
 7-8 years of experience in Qualification, Validation, or Quality Assurance within a pharmaceutical manufacturing organization.
 </li>
 <li>
 Strong expertise in Validation Master Planning, Process Validation, Cleaning Validation, Analytical Method Validation, Equipment Qualification, Utility Qualification, and Facility Qualification.
 </li>
 <li>
 Sound knowledge of Product Quality Reviews (PQR), cGMP, PIC/S, and international regulatory requirements.
 </li>
 <li>
 Experience supporting regulatory inspections and validation documentation for new product registrations.
 </li>
 <li>
 Proficiency in Microsoft Office and documentation management systems.
 </li>
 <li>
 Strong analytical, leadership, presentation, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Who You'll Work With
 
 
 
 This role reports directly to the General Manager Quality Assurance and works closely with teams across Quality Assurance, Manufacturing, Engineering, Quality Control, Regulatory Affairs, Supply Chain, and other operational functions to strengthen validation excellence, regulatory compliance, and quality systems across the organization.
 
 
 
 
 
 The culture you'll experience is shaped by three principles:
 
 <ul>
 <li>
 Transparency in communication, goals, and decision-making.
 </li>
 <li>
 Inclusion in how people are developed, supported, and empowered.
 </li>
 <li>
 Performance-driven mindset that links quality excellence to business outcomes.
 </li>
 </ul>
 
 Our values guide how we work every day:
 
 <ul>
 <li>
 Integrity First &ndash; Doing the right thing, consistently.
 </li>
 <li>
 Collaborate to Win &ndash; Building success together.
 </li>
 <li>
 Passion to Grow &ndash; Continuous learning and development.
 </li>
 <li>
 Innovation to Excel &ndash; Improving impact through better ideas.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 Opportunity to lead qualification and validation initiatives within a globally growing pharmaceutical organization.
 
 
 Exposure to international regulatory standards, validation practices, and quality systems.
 
 
 Cross-functional leadership opportunities across Manufacturing, Engineering, Quality Control, and Regulatory Affairs.
 
 
 A collaborative workplace focused on innovation, compliance, and continuous improvement.
 
 
 
 
 
 
 Important Notice
 
 
 
 CCL Pharmaceuticals is an equal opportunity employer. All applicants are considered based on merit, qualifications, and organizational need. We are committed to fostering an inclusive environment that respects diverse backgrounds, perspectives, and experiences.
 
 
 
 
 
 For more information about this opportunity and to apply, please visit our website: Sign In - Applicant Portal
 
</div>

Manager Quality Assurance

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Incredible Health

<div>
 Hospitals on Incredible Health are actively hiring and accepting applications in the Santa Rosa, CA area for the following position: Registered Nurse - Quality Assurance. Nurses with experience in any of the following areas are strongly encouraged to apply: Audit, Patient Safety, or Performance Improvement.
 
 
 <ul>
 <li>
 Shift(s) available: day shift
 </li>
 <li>
 Job types available: full time and part time
 </li>
 <li>
 Employer features: 401(K), 403(B), Best Places to Work recognition, Community hospital, Cross training, Cross training, Life Insurance, Medical, Offers sign on bonus, PTO, Retirement Plan, Union facility, Union facility, U.S. News best hospital, U.S. News best hospital
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 ADN/ASN degree or higher from an accredited school of nursing
 </li>
 <li>
 Active and unencumbered Registered Nurse license in the state of California
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Healthcare coverage: Medical, Dental, Vision
 </li>
 <li>
 401K
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Tuition Assistance
 
 
 </li>
 </ul>
 Salary: $60,000 to $145,000 /year
</div>

Registered Nurse - Quality Assurance

TikTok

<div>
 
 Responsibilities
 
 
 Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to al US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales.
 
 
 The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
 
 
 Responsibilities:
 
 - Build and scale a Quality Assurance Specialist Team.
 
 - Train new hires and manage the team on a day-to-day basis including coaching and performance management.
 
 - Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
 
 - Implement clear overall quality strategies with scalable processes, tools and systems.
 
 - Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
 
 - Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
 
 - Produce statistical reports and insights on quality performance.
 
 - Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
 
 - Support for QA tool readiness and train-the-trainer (TTT) sessions.
 
 - Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
 
 - Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
 
 - Customer focus and proven results of improving the customer experience delivered by a rapidly growing team
 
 - Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
 
 - Self-motivated, able to learn and work independently in global teams.
 
 
 Preferred Qualifications:
 
 - Experience in eCommerce or marketplace platform is a plus.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
 
 
 
 
 Job Information
 
 
 【For Pay Transparency】Compensation Description (Annually)
 
 The base salary range for this position in the selected city is $88920 - $159600 annually.&ZeroWidthSpace;
 
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
 
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
 
 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
 
 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
 
 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
 
 3. Exercising sound judgment.&ZeroWidthSpace;
</div>

TikTok Shop - Quality Assurance Program Manager

Confidential Government

<div>
 
 
 Summary
 
 
 
 Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage quality standards and service delivery frameworks
 </li>
 <li>
 Ensure health, safety, and risk management compliance
 </li>
 <li>
 Monitor service performance and customer experience metrics
 </li>
 <li>
 Lead audits, inspections, and continuous improvement initiatives
 </li>
 <li>
 Analyze feedback and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Produce performance dashboards and executive reports
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in quality, operations, or service excellence
 </li>
 <li>
 Experience in service-based or project-based environments
 </li>
 <li>
 Prior exposure to quality management, HSE, or customer experience is required
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 ISO 9001 Lead Auditor
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 NEBOSH / IOSH or equivalent safety certification
 </li>
 <li>
 Certified Quality Manager (CQM) or similar
 </li>
 </ul>
 
 
 
</div>

Quality, Safety & Impact Assurance Manager

Marriott International

<div>Additional Information 
Job Number26091222 
Job CategoryInformation Technology 
Location7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $46.15-$72.11 per hour
<div>This is a temporary position.
JOB SUMMARY
The FLEX Manager, Business Process Validation (BPV) supports enterprise technology initiatives by coordinating BPV planning, execution, measurement, and governance. This role helps ensure testing is well-planned, effectively managed, and aligned to high-quality releases, operational readiness, and business outcomes.
The FLEX Manager, Business Process Validation executes day-to-day BPV operations, including Agile ceremonies, testing readiness planning, defect management, metrics reporting, governance support, and execution coordination. The role partners with BPV leadership, product, technology, quality engineering, business operations, and release teams to drive transparency, accountability, and alignment across the testing lifecycle.
This position strengthens BPV execution by ensuring teams are ready to test, defects are actively managed, metrics are actionable, and stakeholders have clear visibility into progress, risks, and release readiness. 
CANDIDATE PROFILE
Education and Experience
Required<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, Hospitality Technology, or a related field; or equivalent practical experience, including 6+ years of relevant work experience in BPV, software testing, QA, project coordination, or technology delivery</li>
<li>4+ years of experience in BPV, software testing, QA, testing coordination, project management, or enterprise technology delivery.</li>
<li>Experience supporting the software testing lifecycle, including scenario design, scripting, execution, validation, and closure.</li>
<li>Experience facilitating Agile ceremonies within Scrum, SAFe, or similar delivery frameworks.</li>
<li>Experience coordinating testing readiness, defect triage, metrics reporting, and release readiness across multiple initiatives.</li>
<li>Experience partnering with cross-functional business, product, engineering, QA, operations, and release teams.</li>
<li>Experience supporting enterprise software implementations and integrated system testing activities.</li></ul>
Preferred<ul>
<li>Background in hospitality industry or hotel operations.</li>
<li>Familiarity with BPV methodologies, including scenario creation, process validation, variation management, and persona-based testing.</li>
<li>Ability to apply automation best practices to improve testing efficiency, repeatability, and quality outcomes.</li>
<li>Exposure to enterprise platforms such as Salesforce, ServiceNow, Workday, Oracle, SAP, PMS, POS, CRM, loyalty, finance, procurement, or hospitality operations systems.</li>
<li>Certified Scrum Master (CSM), SAFe Practitioner, SAFe Agilist, or related Agile certification.</li>
<li>Exposure to test automation initiatives, quality engineering transformations, or AI-assisted testing capabilities.</li>
<li>Experience collaborating with globally distributed onshore and offshore delivery teams.</li></ul>
Skills:<ul>
<li>Strong knowledge of SDLC, STLC, Agile, Scrum, SAFe, DevOps, defect management, and release readiness practices.</li>
<li>Skilled in facilitating Agile ceremonies and driving execution accountability across multiple stakeholders.</li>
<li>Skilled in tracking testing metrics, quality indicators, execution progress, risks, dependencies, and release readiness.</li>
<li>Strong analytical capability to interpret testing data, identify trends, and communicate actionable insights to stakeholders and leadership.</li>
<li>Organize work effectively across competing priorities, timelines, stakeholders, and delivery dependencies.</li>
<li>Communicate clearly through written updates, verbal briefings, presentations, and executive-level status reporting.</li>
<li>Solve problems proactively in fast-paced, cross-functional delivery environments.</li></ul>
Key Tools &amp; Technologies:<ul>
<li>Leverage Jira, Jira dashboards, workflow management, and related defect tracking tools to manage testing activity and quality visibility.</li>
<li>Develop reporting and insights using Smartsheet, Power BI, Tableau, Excel, and other data visualization tools.</li></ul>
 CORE WORK ACTIVITIES 
Agile Delivery &amp; BPV Coordination<ul>
<li>Facilitate BPV Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, retrospectives, defect triage, and execution reviews.</li>
<li>Coordinate testing activities across business, product, engineering, quality engineering, and operational stakeholders to support delivery commitments.</li>
<li>Manage testing backlogs and priorities to ensure readiness activities and execution milestones remain on track.</li>
<li>Track dependencies, action items, risks, and blockers, and drive resolution through cross-functional collaboration.</li>
<li>Support PI Planning, release planning, and execution readiness activities across multiple initiatives.</li></ul> 
Testing Readiness Management<ul>
<li>Lead readiness activities to ensure teams have the information, access, environments, data, and resources needed for successful test execution.</li>
<li>Coordinate scenario reviews, script validation, persona provisioning, environment readiness, business engagement, and test scheduling activities.</li>
<li>Identify and escalate readiness gaps, dependencies, and risks that may impact execution timelines.</li>
<li>Confirm entry criteria are met before execution begins and support exit readiness assessments before release decisions.</li>
<li>Maintain readiness status and governance updates for stakeholders and leadership.</li></ul> 
Metrics, Reporting &amp; Governance<ul>
<li>Develop and maintain BPV testing metrics, dashboards, scorecards, and reporting solutions.</li>
<li>Track execution progress, test coverage, defect status, readiness indicators, blocker resolution, and release health.</li>
<li>Prepare operational and executive status reporting that highlights quality, risks, dependencies, and testing performance.</li>
<li>Support governance reviews with actionable insights, trends, and recommendations.</li></ul> 
Defect Management &amp; Quality Oversight<ul>
<li>Manage day-to-day defect activities across BPV initiatives, including identification, documentation, assignment, retesting, validation, and closure.</li>
<li>Standardize and reinforce defect documentation practices across squads and partner teams.</li>
<li>Facilitate defect triage meetings and partner with product, engineering, QA, and business teams to prioritize resolution efforts.</li>
<li>Analyze defect trends, recurring issues, root causes, and business impacts to improve overall quality outcomes.</li>
<li>Maintain defect data integrity in Jira and related tracking systems, with support for defect logging during test execution as needed.</li></ul> 
Cross-Functional Collaboration<ul>
<li>Partner with product owners, engineering, quality engineering, business stakeholders, release management, and technology leadership.</li>
<li>Communicate testing readiness, risks, defects, dependencies, and execution progress to stakeholders at all levels.</li>
<li>Build strong working relationships that promote accountability, transparency, and continuous improvement.</li>
<li>Support issue resolution efforts and facilitate collaboration across distributed onshore and offshore teams.</li></ul> 
Continuous Improvement &amp; Operational Excellence<ul>
<li>Identify opportunities to improve BPV processes, governance routines, reporting, and execution practices.</li>
<li>Promote Agile, Lean, and quality-focused delivery practices across testing teams.</li>
<li>Standardize metrics, reporting, readiness assessments, and defect management processes where appropriate.</li>
<li>Contribute to the maturity of BPV operating models, tools, and methodologies to improve delivery efficiency and release confidence.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<div>
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.</div><div> 
 
</div><div>Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.</div><div> 
 
</div><div>Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.</div><div> 
 
</div><div>Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.</div>
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

FLEX Manager - Quality Assurance, Business Process Validation

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