senior manager quality assurance

L3Harris Technologies

<div>
 L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers&rsquo; mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
 
 
 L3Harris is the Trusted Disruptor in defense tech. With customers&rsquo; mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
 
 
 
 Job Title: Senior Manager, Quality Assurance
 
 
 
 
 Job Code: 33148
 
 
 
 
 Job Location:
 
 
 Ashburn, VA or Plano, TX
 
 
 
 
 Job Description:
 
 
 
 The Sr. Manager of Quality will be responsible for leading all aspects of Quality Assurance throughout the product development lifecycle for L3Harris&rsquo; Agile Development Group (ADG) Division of Space and Airborne Systems (SAS) segment. This division is comprised of 2 major manufacturing locations and this position will have responsibility for direct supervision and leadership of :19 quality personnel. The Sr. Manager will be responsible for driving continual process and product improvement ensuring product and process integrity, leading to customer satisfaction and overall mission success while supporting division quality, delivery and cost targets. This position will lead quality personnel located the Ashburn, VA and Plano, TX and collaborate frequently with Program leadership, Engineering, Manufacturing and Supply Chain personnel. This is a hands-on, highly involved leadership position.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Responsible for the Quality Engineering and Inspection functions, supporting all business practices, including quality planning, compliance monitoring and validation for programs, hardware, software and inspection.
 </li>
 <li>
 Responsibility for resolving technical challenges, ensuring successful tactical execution, as well as creating and implementing the strategic vision for the Quality department.
 </li>
 <li>
 Develop and implement strategic Quality initiatives and programs in support of the Agile Development Group Division promoting sound and effective principles as set forth in company procedures, government standards and directives, and commercially proven methodology and ensure that the department conforms to these principles.
 </li>
 <li>
 Promote a strong culture of quality focused on every employee engaged and enhancing the customer experience through rigorous attention to detail and prevention of defects.
 </li>
 <li>
 Work closely with the program teams and the functional organizations to ensure that all phases of the product life cycle, from early customer involvement through post-delivery support, meet the requirements for mission success.
 </li>
 <li>
 Ensure that manufacturing engineering, operations and design engineering interact sufficiently throughout the product planning and design phases to ensure a seamless hand-off during product transition to production including design reviews and facilitating quality concurrent Engineering.
 </li>
 <li>
 Responsible for the maintenance of quality records that document the quality status of material/products and provide necessary information and cumulative data for internal and external Customer responses.
 </li>
 <li>
 Develop, review and verify compliance of all Work Package Descriptions issued for Quality tasks for proposals and ongoing contracts/projects.
 </li>
 <li>
 Improve the efficiency of the Quality organization through effective leadership, individual and group training, and process improvement.
 </li>
 <li>
 Collect and analyze key quality measures such as Cost of Poor Quality to develop zero defect plans, improve yields and reduce rework during engineering and manufacturing efforts. Report to senior leadership on business performance including action plans to improve business execution and status of strategic initiatives.
 </li>
 <li>
 Maintain certification and compliance efforts for AS9100 and other required certifications.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree with a minimum of 12 years of prior related experience. Graduate Degree with a minimum of 10 years of prior related experience. In lieu of a degree, minimum of 16 years of prior related experience.
 </li>
 <li>
 Active Secret US Security Clearance
 
 
 
 </li>
 </ul>
 
 Preferred Additional Skills:
 
 
 
 <ul>
 <li>
 In depth knowledge of quality and reliability methods and procedures for hardware and software systems as they apply to the aerospace or electronic industry.
 </li>
 <li>
 Greenbelt or Blackbelt certification and/or proven education or work history in leading and implementing projects.
 </li>
 <li>
 Experience with Configuration Control management practices.
 </li>
 <li>
 Experience with Agile Oracle, Windchill, Cincom and/or Doors software suites
 </li>
 <li>
 Experience with J-STD and IPC standard implementation.
 </li>
 <li>
 ASQ certification preferred; Experience managing AS9100 certified business.
 </li>
 <li>
 Willingness to travel up to 20 percent
 </li>
 <li>
 5+ years Quality management or operations leadership experience.
 </li>
 <li>
 Strong leadership and interpersonal skills including communications, facilitation, consulting, coaching, and influencing
 </li>
 <li>
 Self-motivated and possess demonstrated ability to motivate others to achieve timely results.
 </li>
 <li>
 Highly collaborative style, capable of working across multiple functional areas to drive results.
 
 
 
 </li>
 </ul>
 In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas
 
 
 is Min: $139,500.00 - Max: $259,500.00.
 
 
 The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New
 
 
 York state, Cleveland Ohio, and Vermont is $121,500.00 Min - $225,500 Max.
 
 
 This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
 
 
 L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave,
 
 
 paid time off, and company-paid holidays.
 
 
 The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
 
 
 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
 
 
 Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
 
 
 By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
 
 
 L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
 
 
</div>

Senior Manager, Quality Assurance

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2>
The Corporate Audit Services (CAS) Senior Audit Manager &ndash; Quality Assurance is a leadership role responsible for overseeing the Internal Audit Quality Assurance and Improvement Program (QAIP) and safeguarding the consistency, credibility, and effectiveness of audit execution and reporting across the Internal Audit function.
This role serves as the enterprise leader for audit quality, providing independent, objective oversight of conformance with Internal Audit policy, the Global Internal Audit Standards, and applicable regulatory expectations. The position enables Internal Audit to deliver reliable, risk‑based assurance and insight to the Board, senior management, and regulators by promoting disciplined execution, sound professional judgment, and continuous improvement at scale.
The Senior Audit Manager &ndash; Quality Assurance partners closely with Audit Directors, Professional Practices, and Internal Audit leadership to identify systemic quality themes, strengthen audit methodology, enhance auditor capability, and ensure sustained readiness for regulatory and external quality assessments. This role functions as a critical control within Internal Audit, preserving independence while reinforcing trust, transparency, and accountability.
RESPONSIBILITIES<ul><li>
Lead and operationalize the Internal Audit Quality Assurance and Improvement Program (QAIP), including ongoing monitoring, internal assessments, issue validation, and coordination of external quality assessments in accordance with professional standards.</li><li>
Provide independent oversight of audit quality across the audit lifecycle, including planning, risk assessment, testing, issue development, reporting, and conclusion formation.</li><li>
Assess conformance with Internal Audit policy, professional standards, and regulatory expectations, ensuring audit conclusions are supported by sufficient, reliable, and relevant evidence.</li><li>
Identify systemic quality themes, trends, and root causes across audit portfolios; elevate insights to Internal Audit leadership and recommend corrective actions and enhancements.</li><li>
Partner with Audit Directors and Professional Practices to drive consistent application of methodology, reinforce due professional care and skepticism, and promote sound professional judgment.</li><li>
Strengthen Board and regulatory confidence by supporting transparent, accurate reporting on Internal Audit quality, performance, and remediation of identified quality issues.</li><li>
Support auditor development and capability building by providing targeted feedback, training input, and guidance on quality expectations and best practices.</li><li>
Maintain regulatory and stakeholder readiness by supporting examinations, validations, and inquiries related to Internal Audit quality and conformance.</li><li>
Contribute to continuous improvement initiatives by influencing enhancements to audit methodology, tools, templates, and governance processes based on QA insights.</li><li>
Lead and develop Quality Assurance team members, setting clear expectations, providing coaching, and fostering a culture of accountability, objectivity, and continuous improvement.</li><li>
Perform other duties as requested by the Senior Audit Director or Chief Audit Executive.</li></ul>
SENIOR AUDIT MANAGER WILL EXHIBIT<ul><li>
Audit Quality &amp; Standards Expertise &ndash; Deep understanding of internal audit standards, regulatory expectations, and leading practices for audit quality and assurance in large, complex financial institutions.</li><li>
Professional Judgment &amp; Objectivity &ndash; Demonstrated ability to evaluate audit work critically, apply sound judgment, and maintain independence while constructively challenging audit teams and leadership.</li><li>
Leadership &amp; Influence &ndash; Proven capability to influence senior stakeholders, partner effectively across portfolios, and drive consistent quality outcomes in a matrixed environment.</li><li>
Analytical &amp; Thematic Insight &ndash; Strong ability to synthesize detailed quality observations into meaningful themes, trends, and enterprise‑level insights.</li><li>
Communication &amp; Presence &ndash; Clear, concise communicator with the ability to articulate quality expectations, findings, and recommendations to senior leadership and regulators.</li></ul>
QUALIFICATIONS / EXPERIENCE<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, Business, Risk Management, or a related field.</li><li>
Twelve or more years of progressive experience in internal audit, risk management, compliance, or a related control function within a large financial institution.</li><li>
Three or more years of experience leading teams or complex audit, quality, or assurance initiatives.</li><li>
Strong working knowledge of internal audit standards, QAIP requirements, audit methodology, and regulatory supervisory expectations.</li><li>
Demonstrated experience evaluating audit quality, professional judgment, and audit evidence sufficiency across diverse risk domains.</li><li>
Excellent written and verbal communication skills.</li></ul>
Preferred:<ul><li>
Professional certifications such as CIA, CPA, CISA, or equivalent.</li><li>
Experience supporting regulatory exams or external quality assessments.</li><li>
Experience in a large, complex U.S. financial institution.</li></ul>
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Senior Audit Manager – Quality Assurance

SoFi

<div><div>Employee Applicant Privacy Notice

Who we are:
<div>
Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
</div></div>
The role:

We are looking for a detail-oriented, analytical-minded advisor with prior experience with the Community Reinvestment Act (CRA) regulation. This is a great opportunity to take the lead in developing new processes and enhancing current processes while collaborating with internal partners to strive for &quot;Outstanding&quot; performance.

What you'll do:
<ul>
<li>Under the support of the CRA Officer you will be leading the Bank's CRA Quality Assurance &amp; Data Reporting function inclusive of the following:</li>
<li><ul><li>Oversee the Bank's Small Business loan review process for CRA Consideration</li>
<li>Monitoring and testing of CRA-Eligible Personal Loans</li>
<li>Manage regulatory updates, inclusive of the CRA Disclosure Annual Filing (Small Business Regulatory Reporting) and CRA Public File updates</li>
<li>Review for CRA consideration other activities as needed to ensure the Bank is meeting its CRA Strategic Plan measurable goals while ensuring adherence to the Bank's policies and controls</li>
<li>Volunteer within the Bank's Assessment Areas to ensure measurable goals are met</li>
<li>Other activities as Enhance the current volunteerism system and CD service review process</li>
</ul></li></ul><ul><li>CRA Program Support</li>
<li><ul><li>Exam and Audit Management</li>
<li>Respond to Public File requests and CRA related complaints</li>
<li>Create and/or present CRA materials for employees</li>
<li>Support in the development of the annual and Exam Self Assessments</li>
</ul></li>
</ul>What you'll need:
<ul>
<li>8+ years of CRA Experience; inclusive of loan, investments, contributions and services reviews for CRA consideration</li>
<li>Experience in audit, compliance or, risk management in relation to CRA</li>
<li>Experience with creation of policies and procedures
</li><li>Experience with CRA Disclosure Annual Filings and Familiarity with the 1071 Ruling</li>
<li>Advanced technical expertise (Excel, Tableau, CRA Reporting Systems)</li>
<li>Excellent oral, written and interpersonal communication skills</li>
<li>High-level of initiative to push for excellence and results while maintaining a high level of data integrity</li>
<li>Ability to create, innovate and enhance current processes for further automation</li>
<li>Demonstrated ability to self-motivate</li>
<li>Comfort with working in a remote environment, the ambiguity of changing priorities and the flexibility to embrace new ideas within a fast paced environment</li>
<li>Teamwork makes the dreamwork mentality</li>
<li>Must be willing to travel up to 10% of the time</li>
</ul>
Nice to have:
<ul>
<li>Located within Salt Lake City, Utah or Sacramento, California</li>
<li>Experience with updating the CRA Public File</li>
<li>Experience working with the Office of Comptroller of Currency (OCC)</li>
<li>Product Owner experience on a CRA Reporting System</li>
<li>Possess a growth mindset (to problem solve and innovate)</li>
</ul><div><div>Compensation and Benefits</div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.</h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div>Internal Employees</div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Senior Manager, CRA Quality Assurance & Data Reporting

Yousef Al-Rajhi Group

<h2>Quality Assurance Manager – Coffee / Specialty Coffee</h2>📍 Location: Riyadh, Saudi Arabia  We are seeking a highly experienced Quality Assurance Manager to oversee and maintain the highest standards of product quality, food safety, and operational compliance across a leading specialty coffee retail operation.The ideal candidate will have a strong background in quality assurance within the coffee, food &amp; beverage, or specialty coffee industry, ensuring consistent product quality, compliance with food safety regulations, and adherence to brand standards across multiple locations.  <h3>Key Responsibilities</h3>Develop, implement, and maintain quality assurance policies, procedures, and standards across all café locations.Ensure consistent coffee quality, beverage preparation standards, and product presentation in line with specialty coffee best practices.Conduct regular quality audits and inspections across outlets to ensure compliance with operational and food safety standards.Monitor adherence to health, hygiene, and food safety regulations in all locations.Identify quality issues and implement corrective and preventive actions to maintain high standards.Work closely with operations teams to ensure consistent product quality and customer experience.Provide training and guidance to store teams on quality standards, beverage preparation, and hygiene protocols.Collaborate with procurement and supply chain teams to ensure quality of raw materials and ingredients.Prepare quality reports and present performance insights and improvement plans to senior management.  <h3>Requirements</h3>Bachelor’s degree in Food Science, Quality Management, Hospitality, or a related field.5+ years of experience in Quality Assurance within coffee, specialty coffee, café chains, or the F&amp;B industry.Strong knowledge of food safety standards, quality control procedures, and regulatory compliance.Experience conducting quality audits across multiple outlets.Excellent analytical, problem-solving, and attention-to-detail skills.Strong communication and training abilities to support operational teams.  <h3>Key Skills</h3>Quality Assurance &amp; Quality ControlFood Safety &amp; Hygiene ComplianceCoffee &amp; Beverage Quality StandardsAudit &amp; Compliance ManagementProcess Improvement &amp; Training

Quality Assurance Manager - Coffee / Specialty Coffee

Shifa International Hospitals Limited

<div>
 
 
 Company Description
 
 
 
 Shifa International Hospitals Ltd. is a Quaternary care hospital located in Islamabad, providing diagnostic facilities and comprehensive medical services across more than 35 medical and surgical specialties. With 550 beds, the hospital is equipped to deliver world-class healthcare. Its team of highly qualified physicians and surgeons, trained in the USA and E.U., is dedicated to offering exceptional medical care in a compassionate and patient-centered environment.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Senior Manager Quality based in Islamabad. The Senior Manager Quality will oversee the quality assurance and control processes across various departments within the hospital. Key responsibilities include developing, implementing and monitoring quality management systems, ensuring compliance with national and international healthcare standards, conducting regular audits, and driving continuous improvement initiatives to enhance patient care and safety.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Implement and oversee the hospital-wide Quality Improvement and Patient Safety Program in alignment with organizational objectives.
 </li>
 <li>
 Work closely with the Chief Quality Officer to ensure effective planning, execution and monitoring of quality and patient safety initiatives.
 </li>
 <li>
 Lead and direct the activities of the Quality team, ensuring achievement of departmental goals and compliance requirements.
 </li>
 <li>
 Establish, implement and continuously improve a corporate-wide Quality Management System (QMS) aligned with patient safety objectives, regulatory requirements, and accreditation standards (ISO/JCIA or equivalent).
 </li>
 <li>
 Develop and update the organization&rsquo;s Quality Improvement Plan and oversee processes related to incident reporting, quality compliance, staff training, quality improvement.
 </li>
 <li>
 Review non-conformances, corrective actions, and incident reports to identify trends and implement preventive strategies.
 </li>
 <li>
 Coordinate for effective root cause analysis (RCA) for sentinel events and adverse events, ensuring timely corrective and preventive actions.
 </li>
 <li>
 Develop, monitor and report departmental Quality Indicators and KPIs to senior management.
 </li>
 <li>
 Plan, coordinate and conduct internal and external quality audits, including accreditation and certification surveys (e.g., JCIA/ISO).
 </li>
 <li>
 Review audit findings and formulate strategic recommendations to improve clinical and operational quality of care.
 </li>
 <li>
 Develop evaluation tools to generate quantitative and qualitative data validating compliance with accreditation and regulatory standards.
 </li>
 <li>
 Ensure clinical and operational processes comply with applicable guidelines, regulations and quality system requirements.
 </li>
 <li>
 Promote integration of quality initiatives across all hospital departments through collaboration, education and stakeholder engagement.
 </li>
 <li>
 Establish a hospital-wide training program for all staff on matters related to quality improvement and patient safety.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 MBBS / BDS / Pharm D / MScN/ MSc Health Care Management / MBA /
 
 &nbsp;
 
 BSN or any other relevant degree
 </li>
 <li>
 At least 10 years of relevant experience
 </li>
 <li>
 Strong knowledge of quality management systems, quality assurance and quality control methodologies
 </li>
 <li>
 Proven experience in audits, compliance and process improvement initiatives
 </li>
 <li>
 Proficiency in analyzing data metrics and implementing data-driven decision-making processes
 </li>
 <li>
 Excellent leadership, teamwork and communication skills to foster collaboration across interdisciplinary teams
 </li>
 <li>
 Detailed knowledge of national and international healthcare standards (JCI) and regulations
 </li>
 </ul>
</div>

Senior Manager Quality

HR Ways

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Manager -Infrastructure Service AssurancePURPOSEThe Senior Manager, Infrastructure Service Assurance, oversees the organizations IT services' reliability, availability, and resilience. This role identifies and addresses gaps in people, processes, and technology to enhance service quality and mitigate risks. Responsibilities include developing and executing policies, procedures, and best practices to achieve operational excellence and continuous improvement. The Service Assurance Manager will work closely with various teams to monitor performance, address issues, and implement strategies to enhance overall service quality.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Ensuring adherence to established policies, procedures, and Service Level Objectives (SLOs).</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective team coordination.</li><li>Lead efforts on root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Establish operational policies, procedures, and standards to maintain a secure and compliant infrastructure environment.</li><li>Ensure the security and compliance of IT services by implementing robust security measures, controls, and practices, coordinating with IT Security teams.</li><li>Develop and implement disaster recovery strategies to mitigate the impact of unforeseen events on critical business operations.</li></ul>OPERATIONAL - Depending on the Position Level &ndash; Responsibilities that entail the delivery of operational day-to-day activities and tasks.JOB DESCRIPTIONOversee the day-to-day operations of service assurance and resilience management, ensuring adherence to established policies, procedures, and SLOs.<ul><li>Lead capacity planning, resource allocation, and service optimization efforts to meet business demands and support growth.</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective coordination across teams.</li><li>Conduct root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Budgeting, defining SLAs, forecasting, aligning with business IT heads, adhering to governance, planning, assessing new technologies, and ensuring optimal interoperability for the following areas:</li></ul>Service Assurance Management:<ul><li>Oversee the Assurance of IT services delivery to ensure they meet or exceed agreed-upon SLAs and KPIs.</li><li>Collaborate with service providers and internal teams to manage service performance and resolve any issues.</li></ul>Performance Monitoring and Reporting:<ul><li>Implement and manage performance monitoring tools and processes to track service performance and infrastructure health.</li><li>Prepare and present regular performance reports, highlighting trends, issues, and areas for improvement.</li></ul>Incident and Problem Management:<ul><li>Lead the response to major incidents and service disruptions, coordinating with relevant teams to ensure timely resolution.</li><li>Conduct root cause analysis and develop corrective actions to prevent future incidents.</li></ul>Continuous Improvement:<ul><li>Identify opportunities for process improvements and efficiency gains within IT operations and infrastructure.</li><li>Drive initiatives to enhance service quality, streamline processes, and implement best practices.</li></ul>Compliance and Governance:<ul><li>Ensure IT services and infrastructure adhere to organizational policies, industry standards, and regulatory requirements.</li><li>Conduct regular internal audits and reviews to assess compliance and identify areas of risk.</li></ul>Stakeholder Communication:<ul><li>Serve as a primary point of contact for service-related issues and escalations.</li><li>Communicate effectively with stakeholders, including senior management, to provide updates and gather feedback.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>A bachelor's degree in information or computer science, or a related major, is mandatory, while a master's degree is preferred.</li><li>Certifications like ITIL and other technical certifications will be an added advantage.</li><li>Project Management Certification.</li><li>IT governance and management certifications like COBIT will be preferred.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Bachelor's degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.</li><li>Proven experience in IT operations, service management, or infrastructure management.</li><li>Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.</li><li>Experience with performance monitoring tools and incident management systems.</li><li>Excellent problem-solving skills and the ability to analyse complex situations.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.</li><li>Demonstrated leadership and team management experience.</li></ul>EXPERIENCE:<ul><li>8-12 years of technology management relevant experience</li><li>Experience with at least 6 years in similar roles.</li></ul>Other Details: ﻿Experience: 8-12 years ﻿Location: ﻿Islamabad (On-site) ﻿Compensation: Market-competitive Salary + BenefitsWork Location: In person

Senior Manager - Infrastructure Service Assurance

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for a talented Senior Quality Manager to join our team! In this role you will lead the quality management and assurance framework for a major development program in Qatar, ensuring that project delivery complies with international quality standards, regulatory requirements, and client expectations.
As Senior Quality Manager, you will provide leadership for the QA/QC function across the program, establishing quality systems, managing audit programs, and ensuring continuous quality improvement across multidisciplinary project teams.
What You&rsquo;ll Be Doing:<ul><li>
Lead the development and implementation of the program-wide Quality Management System (QMS) aligned with international standards and project requirements.</li><li>
Establish and oversee quality assurance and quality control procedures across design, procurement, construction, and commissioning phases.</li><li>
Develop and implement QA/QC audit programs, including internal audits, supplier audits, and compliance reviews.</li><li>
Ensure compliance with ISO 9001 quality standards, regulatory requirements, and project specifications.</li><li>
Lead multidisciplinary QA/QC teams including civil, architectural, and MEP quality engineers.</li><li>
Review design and technical documentation to ensure compliance with applicable standards, codes, and project quality requirements.</li><li>
Identify quality gaps and establish corrective and preventive action programs.</li><li>
Implement and manage electronic quality management systems and platforms such as Aconex, EDMS, and other digital quality tools.</li><li>
Monitor contractor quality performance and ensure proper implementation of inspection and testing procedures.</li><li>
Develop quality performance metrics and provide executive-level quality reporting and dashboards.</li><li>
Lead investigations and resolution of quality non-conformances and technical compliance issues.</li><li>
Coordinate with project leadership, contractors, consultants, and regulatory authorities on quality-related matters.</li><li>
Ensure alignment with regional construction standards and regulatory frameworks in Qatar.</li><li>
Provide leadership and mentorship to QA/QC professionals across the program.</li></ul>
What Required Skills You'll Bring:<ul><li>
Bachelor&rsquo;s Degree in Civil Engineering, Quality Management, Construction Management, or related discipline.</li><li>
Master&rsquo;s degree or postgraduate training in Quality Systems or Project/Construction Management preferred.</li><li>
Minimum 18&ndash;20 years of professional experience, including at least 8 years in a senior quality management role on large-scale infrastructure or development programs.</li><li>
Strong experience delivering projects in the GCC region, particularly within client-representative or PMCM/PMC roles.</li><li>
Advanced knowledge of ISO 9001 quality standards, QA/QC auditing, quality planning, and regulatory compliance frameworks.</li><li>
Proven experience leading multidisciplinary QA/QC teams across civil, architectural, and MEP disciplines.</li><li>
Strong capability in reviewing design and technical documentation and implementing quality control processes.</li><li>
Familiarity with QCS, Ashghal requirements, and GCC construction standards and specifications.</li><li>
Experience implementing and managing digital quality management platforms and electronic documentation systems.</li><li>
Strong analytical, reporting, and communication skills with the ability to present quality performance insights to senior stakeholders.</li><li>
ISO 9001:2015 Lead Auditor Certification (IRCA or equivalent).</li><li>
Professional certifications such as Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or equivalent from ASQ or recognized international quality bodies.</li></ul>
What Desired Skills You'll Bring:<ul><li>
MMUP engineering registration (Grade A) highly desirable.</li><li>
Membership in professional bodies such as ASQ, PMI, or Chartered Quality Institute.</li><li>
Experience delivering large-scale mixed-use, infrastructure, or complex urban development programs.</li><li>
Experience of race tracks, motorsports, hospitality, retail, high-end F&amp;B, leisure, and entertainment zone developments is desirable.</li><li>
Proven ability to implement program-level quality governance frameworks and continuous improvement initiatives.</li><li>
Strong leadership capability to manage quality teams across complex multi-contractor programs.</li></ul> 

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Senior QA/QC Manager

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