senior manager quality assurance

Abu Dhabi Airports Company

<div>The purpose of the role of Manager Quality Assurance is to manage the quality assurance function within AD Airports. This role ensures that all operational processes, service delivery, safety, compliance, and regulatory standards meet the highest quality. The Manager will work closely with cross-functional teams, regulatory bodies, and senior management to support the development and implementation of strategies that optimize performance, reduce operational risks, and improve customer satisfaction. 
 
Responsibilities
<ul><li>Develop and implement comprehensive quality assurance strategies and plans for all airport operations, ensuring alignment with organizational goals and regulatory requirements.
</li><li>Monitor and analyse quality trends and key performance indicators (KPIs) to identify areas of improvement and take corrective actions.
</li><li>Review and update the airport&rsquo;s Quality Management System (QMS) to ensure compliance with industry standards and best practices.
</li><li>Ensure operational compliance with safety, security, and operational regulations by reviewing processes, standards, and procedures.
</li><li>Conduct audits and inspections to assess the effectiveness of processes, identify gaps, and ensure that corrective actions are effectively implemented.
</li><li>Maintain up-to-date knowledge of regulatory requirements to ensure the airport's compliance.
</li><li>Monitor and assess all airport processes, including passenger services, ground operations, baggage handling, security, and airside activities, to ensure service quality and operational efficiency.
</li><li>Prepare and present regular reports on quality metrics, audit results, non-conformance issues, and corrective actions, providing insights and recommendations for improvement to senior management.
</li><li>Identify and manage risks related to operational quality, safety, and service delivery, ensuring that risk mitigation measures are in place and operationalized.
</li><li>Implement a robust process for identifying non-conformance and managing corrective actions to minimize service disruptions or safety incidents.
</li><li>Ensure that all incidents, complaints, and non-conformances are effectively investigated, documented, and resolved.
</li><li>Provide ongoing support and coaching to department teams, fostering a culture of quality improvement, customer satisfaction, and accountability.
</li><li>Work closely with operational teams, senior management, and external partners.
</li><li>Act as the point of contact for quality-related issues and liaise with stakeholders to resolve concerns effectively.
</li>Represent the airport in quality-related meetings, working groups, and industry forums to stay abreast of best practices and emerging quality trends. 
<li>
</li></ul>Requirements and Skills
Top Competencies Required:
<ul><li>Proven experience in managing cross-functional teams and implementing quality management systems.
</li><li>Strong knowledge of aviation regulatory frameworks, safety, and quality standards.
</li><li>Strong analytical and problem-solving skills, with a keen attention to detail.
</li><li>Excellent communication skills, both written and verbal, with the ability to report and present quality data.
</li><li>Results-driven with a focus on continuous improvement.
</li><li>Collaborative with strong interpersonal and teamwork abilities.
</li></ul>Education and Qualifications:
<ul><li>Minimum degree-level qualification in Aviation, Safety, or a related field.
</li><li>Certification in Quality Assurance.
</li></ul>Experience:
<ul><li>7+ years of experience in safety and quality management systems or operational management roles.
</li><li>Significant experience within an airport.
</li><li>Experience in conducting audits, inspections, and assessments within an airport environment.</li></ul></div>

Manager Quality Assurance

SuperNova Solutions Pvt. Ltd.

Position Title: Senior Executive Quality Assurance / Assistant Manager Quality AssuranceWe are seeking a detail-oriented and driven QA professional to join our team as a Senior Executive / Assistant Manager Quality Assurance. The ideal candidate will ensure quality across SAP support processes, define standards, and drive continuous improvement to meet organizational and customer expectations.Key Responsibilities:<ul><li>Develop and implement QA strategy for SAP support aligned with organizational goals.</li><li>Define and enforce quality standards across incident management, configuration, and change management.</li><li>Monitor KPIs including response times, resolution rates, and user satisfaction.</li><li>Conduct reviews of incidents and change management for compliance with QA benchmarks.</li><li>Ensure SLA adherence by categorizing, prioritizing, and resolving incidents effectively.</li><li>Oversee unit, integration, regression, and UAT testing for SAP changes.</li><li>Recommend process improvements and facilitate user/stakeholder feedback sessions.</li><li>Maintain detailed QA documentation, knowledge bases, FAQs, and troubleshooting resources.</li><li>Organize training sessions for the support team to build QA awareness and skills.</li><li>Act as a QA liaison for stakeholders, coordinating with vendors and providing regular performance updates.</li><li>Generate QA and SLA compliance reports, identifying risks and recommending solutions.</li><li>Manage escalations and ensure preventive measures for recurring issues.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>2 to 4 years of experience in Quality Assurance, preferably within SAP support environments.</li><li>Strong understanding of SAP support processes and QA methodologies.</li><li>Excellent problem-solving, communication, and analytical skills.</li><li>Ability to manage escalations, risks, and cross-functional coordination effectively.</li></ul>Location: Karachi To Apply: careers@global-supernova.com Subject Line: Senior Executive / Assistant Manager Quality AssuranceJob Type: Full-timePay: Rs75,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you agree to work in the mentioned salary bracket?</li></ul>Work Location: In personExpected Start Date: 22/09/2025

Senior Executive/ Assistant Manager Quality Assurance

Parkonic Parking Systems and Management LLC

We are seeking a dynamic Training and Quality Assurance Manager to lead and optimize our valet parking services in the UAE. This role focuses on developing robust training programs and ensuring the highest quality standards, enhancing customer satisfaction and operational excellence.Responsibilities:- Design, implement, and oversee comprehensive training programs for all valet parking staff to ensure exceptional service delivery.- Develop and maintain quality assurance protocols to monitor and evaluate valet operations consistently.- Conduct regular audits and assessments to identify areas for improvement and enforce compliance with company and industry standards.- Collaborate with management to establish performance metrics and effectiveness of training initiatives.- Lead coaching sessions and workshops to enhance skill sets and operational knowledge among team members.- Analyze customer feedback and service data to drive continuous improvements in service quality.- Prepare detailed reports on training outcomes and quality assurance findings for senior management.- Stay updated with industry trends and best practices to keep our services competitive and compliant.Skills and Qualifications:- Proven experience in training and quality assurance within the valet parking or related service industry.- Strong leadership and organizational skills with the ability to manage and motivate a diverse team.- Excellent communication and interpersonal abilities to engage effectively with employees and management.- Sound understanding of quality control methodologies and customer service principles.- Ability to analyze data and translate findings into actionable improvements.- Fluency in English; proficiency in Arabic is considered an advantage.- Bachelor's degree in Hospitality, Business Management, or a related field preferred.- Detail-oriented with a proactive approach to problem solving and quality enhancement.Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthExperience:<ul><li>Training / Quality Assurance Manager: 5 years (Preferred)</li><li>Valet Parking: 5 years (Preferred)</li><li>Hospitality: 5 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Training / Quality Assurance Manager

Worley

<div></div><div><div>Senior Quality Assurance Expert - CAI00BS</div><div>
Company: Worley</div><div>
Primary Location: EGY-CAI-Cairo</div><div>
Job: Quality</div><div>
Schedule: Full-time</div><div>
Employment Type: Employee</div><div>
Management Level: Individual Contributor</div><div>
Job Posting: Aug 29, 2025</div><div>
Unposting Date: Sep 30, 2025</div><div>
Reporting Manager Title: Senior Project Manager</div><div>
:</div><div></div><div><div> 
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.</div><div>
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. For more information, visit Worley.com</div>
As Senior Quality Assurance Expert you will be responsible for planning and executing the quality assurance functions on a nuclear project, providing direct interface with the Customer and assists in the training of the Customer&rsquo;s personnel.
Duties and Responsibilities<ul><li>
Provides support to the Project Quality Manager and the Project management team.</li><li>
Represents Worley Quality team at internal &amp; external meetings on the project.</li><li>
Implements Worley Project procedures and processes.</li><li>
Supports Customer&rsquo;s Quality Organization in performing internal audits and audits of Project Contractors and Subcontractors.</li><li>
Supports Customer&rsquo;s Quality Organization in managing the nonconformances and corrective actions during project implementation.</li><li>
Coordinates effectively with Project personnel.</li><li>
Completes reports of work performed accurately and on time</li><li>
Reports on project performance against the baseline plan.</li><li>
Ensure participation in safety and hazard assessments.</li><li>
Reviews and reports on process compliance.</li><li>
Reviews and comments on QA programs and Quality plans, processes, and procedures prepared by the Contractors and their Subcontractors.</li><li>
Reviews, comments, and prepares drafts of client correspondence pertaining to QA systems and processes.</li><li>
Performs other duties as required or assigned.</li></ul></div><div><div>
Experience and Qualifications<ul><li>
Bachelor&rsquo;s degree in Engineering.</li><li>
Strong technical skills; 8+ years of experience in quality assurance in nuclear power plant operation and nuclear construction projects, including experience in audits.</li><li>
Valid qualification as an auditor is a plus.</li><li>
Recognized as having a specialized depth or breadth of expertise.</li><li>
Excellent report writing skills.</li></ul> 
Special Job Requirements<ul><li>
Ability to communicate, influence and persuade.</li><li>
Strong written and verbal communication skills in English essential, understanding of Russian is a plus.</li><li>
Sound engineering background.</li><li>
Prudent use of confidential information.</li><li>
Organized and disciplined, with a capability to plan and schedule tasks and events.</li><li>
Ability to work and interact with multi-cultural teams.</li></ul> 
Moving forward together
At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.</div></div></div>

Senior Quality Assurance Expert

Omada Rail Systems

<div><ul><li>Project Management
</li></ul><ul><li>Permanent Contract
</li></ul><ul><li>Mid-Senior Level
</li></ul><ul><li>Cairo</li></ul></div>
 <div>About Us 
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
About the Role 
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team in Cairo, Egypt. The successful candidate will play a crucial role in ensuring the highest standards of safety, reliability, and efficiency across our railway systems and operations.<ul><li>
Develop, implement, and maintain comprehensive quality assurance programmes for railway operations and systems</li><li>
Lead and manage a team of quality assurance professionals, providing guidance and mentorship</li><li>
Conduct regular audits and inspections to ensure compliance with company standards, industry regulations, and Egyptian railway safety requirements</li><li>
Analyse quality data and prepare detailed reports for senior management, identifying trends and areas for improvement</li><li>
Collaborate with cross-functional teams to develop and implement corrective actions and process improvements</li><li>
Oversee risk assessment and mitigation strategies for railway operations</li><li>
Ensure adherence to all relevant local and international railway safety standards and regulations</li><li>
Liaise with regulatory bodies and external stakeholders on quality-related matters</li><li>
Drive a culture of continuous improvement and quality excellence throughout the organisation</li></ul> 
What do we need from you 
<ul><li>
Bachelor's degree in Engineering or a related field</li><li>
Minimum of 15 years of experience in quality assurance, preferably within the railway or transportation industry</li><li>
7 years professional experience in railway projects</li><li>
Extensive knowledge of quality management systems, risk assessment, and regulatory compliance in the railway sector</li><li>
Proven experience in leading and managing quality assurance teams</li><li>
Excellent analytical and problem-solving skills, with a keen eye for detail</li><li>
Proficiency in data analysis and reporting, with the ability to translate complex information into actionable insights</li><li>
Outstanding project management skills and the ability to manage multiple priorities effectively</li><li>
Strong leadership and interpersonal skills, with the ability to communicate effectively at all levels of the organisation</li><li>
Fluency in English is a must</li></ul></div>

Quality Assurance Manager - Railway

Abacus Outsourcing

Job Title: Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Manager Quality Assurance - Contact Center

Egis Group

<div>Company Description 
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
Job Description 
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team in Cairo, Egypt. The successful candidate will play a crucial role in ensuring the highest standards of safety, reliability, and efficiency across our railway systems and operations.<ul><li>
Develop, implement, and maintain comprehensive quality assurance programmes for railway operations and systems</li><li>
Lead and manage a team of quality assurance professionals, providing guidance and mentorship</li><li>
Conduct regular audits and inspections to ensure compliance with company standards, industry regulations, and Egyptian railway safety requirements</li><li>
Analyse quality data and prepare detailed reports for senior management, identifying trends and areas for improvement</li><li>
Collaborate with cross-functional teams to develop and implement corrective actions and process improvements</li><li>
Oversee risk assessment and mitigation strategies for railway operations</li><li>
Ensure adherence to all relevant local and international railway safety standards and regulations</li><li>
Liaise with regulatory bodies and external stakeholders on quality-related matters</li><li>
Drive a culture of continuous improvement and quality excellence throughout the organisation</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Engineering or a related field</li><li>
Minimum of 15 years of experience in quality assurance, preferably within the railway or transportation industry</li><li>
7 years professional experience in railway projects</li><li>
Extensive knowledge of quality management systems, risk assessment, and regulatory compliance in the railway sector</li><li>
Proven experience in leading and managing quality assurance teams</li><li>
Excellent analytical and problem-solving skills, with a keen eye for detail</li><li>
Proficiency in data analysis and reporting, with the ability to translate complex information into actionable insights</li><li>
Outstanding project management skills and the ability to manage multiple priorities effectively</li><li>
Strong leadership and interpersonal skills, with the ability to communicate effectively at all levels of the organisation</li><li>
Fluency in English is a must</li></ul></div>

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