senior operations analyst

NuHarbor Security

<div><h2 class="jobSectionHeader"><b>The Company</b></h2>
<p>
Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand. Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders. We're growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.</p>
<h2 class="jobSectionHeader"><b>
The Role</b></h2>
<p>
The Senior Security Analyst is a senior individual contributor within the NuHarbor Managed Services Security Operations team. This role serves as the technical anchor on shift, conducting deep investigations, producing client-ready documentation, and actively raising the quality of the team's work through mentorship and technical shift ownership. Senior Security Analysts are expected to operate with minimal direction, self-assign to the most complex open problems, and deliver work that reflects NuHarbor's commitment to technical excellence and client outcomes.</p>
<p>
.</p>
<p><i>
What you'll do</i></p>
<ul>
<li>Live by the NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House.</li>
<li>Own investigations end-to-end from initial alert through root cause analysis, attack chain reconstruction, and client-ready written narrative.</li>
<li>Correlate across SIEM, EDR, and identity telemetry to identify what alerts missed, not just what they flagged.</li>
<li>Self-assign to difficult, ambiguous, or high-priority work without requiring direction, including work that falls outside defined lanes.</li>
<li>Support the Security Analyst team with alert triage, classification, disposition, and escalation within SLA requirements.</li>
<li>Identify and communicate security gaps and mitigations in the context of client environments.</li>
<li>Communicate proactively with the Security Operations Manager on active threats, escalations, and items requiring leadership visibility.</li>
<li>Facilitate client-facing meetings including incident briefings, escalation reviews, and threat landscape discussions.</li>
<li>Produce ticket documentation that requires no editorial cleanup, every ticket must include an evidence trail, analyst reasoning, disposition rationale, and a plain-language client summary</li>
<li>Remain current on emerging threats, CVEs, and attacker techniques relevant to client environments.</li>
<li>Support the onboarding of new clients onto NuHarbor Security Services and Platforms.</li>
<li>Train, mentor, and support junior analysts, including structured coaching on investigation methodology, documentation standards, and client communication.</li>
<li>Review escalations to clients from junior analysts prior to client delivery, ensuring investigative completeness and documentation quality.</li>
<li>Develop and refine automation playbooks to reduce alert volume and improve analyst workflow.</li>
<li>Contribute tuning feedback, noise identification, and alert fidelity assessments to the Detection Engineering program, in coordination with DE leadership.</li>
<li>Develop recommendations and enhancements to mature a client's cybersecurity program.</li>
<li>Coordinate with NuHarbor clients and internal stakeholders during and after incident response activities.</li>
</ul>
<p><i>Your foundation. The requirements for this role:</i></p>
<ul>
<li>Bachelor's Degree and five (5) years of experience. Experience should be in a cybersecurity field and should include relevant industry certifications.
<ul><li>In lieu of a degree, two (2) years of experience in a related technology field and relevant industry certifications are required.</li>
</ul></li><li>Demonstrated experience with SOC operations, executing security event triaging and tuning.</li>
<li>Demonstrated experience writing runbooks and support procedures.</li>
<li>Demonstrated experience executing Monitoring and Response across multiple phases, containment, eradication, and recovery, in a SOC or MSSP environment.</li>
<li>Demonstrated experience with security event triaging and threat hunting executed through both a SIEM and EDR toolset.</li>
<li>Hands on experience with at least two of the following Endpoint Detection and Response (EDR) and Security Orchestration Automation and Response solutions.
<ul><li>CrowdStrike</li>
<li>Microsoft Defender</li>
<li>Microsoft Sentinel</li>
<li>Splunk Enterprise Security</li>
</ul></li><li>Demonstrated experience with scripting in at least one language (Python, PowerShell, or equivalent) in a manner that supports automation solutions.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Previous experience in technical support or security-focused role.</li>
<li>Willing and able to work Sunday - Thursday, 8:30am - 5:00pm.</li>
<li>Must be authorized to work within the United States.</li>
</ul>
<p><i>Additional capabilities that will differentiate you for this role:</i></p>
<ul>
<li>Bachelor's Degree and seven (7) or more years of experience in cybersecurity with progressive responsibility in SOC, MDR, or MSSP environment.</li>
<li>Holds at least two relevant industry certifications (GCFA, GCIH, CEH, CISSP, etc.)</li>
<li>Demonstrated experience communicating and presenting to executive level client stakeholders.</li>
<li>Technical writing and reporting experience.</li>
<li>Experience executing initial triaging and response through a SOAR platform.</li>
<li>Experience with multiple operating systems (Linux, MacOS, Windows), their command lines, processes, and file systems.</li>
<li>Experience with memory and storage forensics.</li>
<li>Experience with static and dynamic malware analysis.</li>
<li>Demonstrated ability to translate complex technical findings into clear, business-relevant narratives for non-technical audiences.</li>
<li>Experience with data science techniques (clustering, anomaly detection, data normalization, etc.</li>
<li>General systems administrator experience.</li>
<li>Fluency with the MITRE ATT&amp;CK framework as an active investigation and communication tool.</li>
<li>Experience working in multiple cybersecurity disciplines (i.e. Penetration Testing, Threat, Information Assurance, Engineering, etc.)</li>
</ul><h2 class="jobSectionHeader"><b>The Rewards</b></h2>
<p><i>
What you can expect:</i></p>
<ul>
<li>The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.</li>
<li>An organization that recognizes and rewards employee commitment and contribution to our customers' satisfaction and success</li>
<li>Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.</li>
<li>A collaborative and driven working environment in a rapidly growing company and market</li>
<li>A fun and social working environment where you are encouraged to be your true self.</li>
</ul>
<p>You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.</p>
<p>
The salary for this role is targeted in the 110K - 135K, based on Burlington, VT salaries. Geographical location will be taken into consideration in salary offer.</p>
<p>
We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you'd like to be a part of, we'd like to hear from you.</p>
<p><b>
AAP/EEO Statement</b></p>
<p>
The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.</p>
<p>
NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.</p></div>

Senior Security Operations Analyst

ECCO Gulf Majorel Qatar

<div><p>We are looking for a <b>Senior Business Analyst</b> to join our team and support data-driven decision-making and operational performance improvement.</p><h4 class="jobSectionHeader"><b>
Key Responsibilities:</b></h4><ul><li>
Analyze operational data (calls, leads, AHT, SLA, conversion, productivity) to identify trends, gaps, and improvement opportunities.</li><li>
Provide actionable insights to improve performance, efficiency, and customer experience.</li><li>
Monitor key KPIs and conduct root cause analysis (RCA) for performance deviations.</li><li>
Design and maintain daily, weekly, and monthly performance reports.</li><li>
Build and manage automated dashboards using Excel and Power BI for real-time reporting.</li><li>
Ensure accuracy, consistency, and alignment of reporting with business requirements.</li><li>
Identify inefficiencies in workflows, processes, and resource utilization.</li><li>
Recommend and implement data-driven solutions to improve productivity and reduce costs.</li><li>
Support workforce planning through forecasting, volume analysis, and staffing models.</li></ul><h4 class="jobSectionHeader"><b>
Requirements:</b></h4><ul><li>
Experience in business analysis, data analysis, or operations reporting.</li><li>
Strong knowledge of KPIs, reporting, and performance analysis.</li><li>
Proficiency in Excel; Power BI is an advantage.</li><li>
Strong analytical and problem-solving skills.</li><li>
Experience in operations or contact center environment is preferred.</li></ul></div>

Senior Business Analyst – Call Centre Operations

Magnolia Capital

<div><div><div>Magnolia Capital (&ldquo;Magnolia&rdquo;) is a Chicago-based real estate investment firm focused on finding and creating value within the residential real estate space. Magnolia was founded in 2016 with a focused vision to redefine rental housing investing through empowering a world-class real estate team with a technology-forward platform and sound investment principles unseen elsewhere in the industry. Magnolia is building a talented, highly motivated team of experts and a best-in class, data driven platform that will allow the firm to create exceptional results for its stakeholders- customers, partners, associates, and shareholders alike.</div>
<div></div><div>Magnolia, along with its multifamily and single-family operations and property management brands (STYL Residential and National Home Rentals), manages wholly- or partially owned properties across the U.S., that are thoughtfully designed to be beautiful, community-spirited and create an elevated living experience.</div>
<div></div><div>Magnolia offers the culture and opportunity of an entrepreneurial start-up, supported by the scale, stability, and capital resources typically found in a seasoned business.</div>
<div></div><div>For more information visit: www.magnoliacap.com or www.nationalhomerentals.com</div>
<div></div><div><b>Job Summary</b>
<br>
Magnolia Capital is looking for a highly motivated and entrepreneurial minded self-starter to fill an open <b>Analyst, Asset Management and Operations </b>position within the firm&rsquo;s Multifamily group. This is a high visibility and high impact position for a cutting edge, fast growing private equity multifamily firm. We are seeking candidates who are highly intelligent, adaptable, creative, and like to be part of a team that seeks to solve hard problems which disrupt the status quo in the industry. In this position, you will work closely with senior and executive leadership across all business verticals, including investments, asset management, operations, and technology departments to identify, solve, and execute on tactical strategic initiatives. The Analyst will be expected to dissect unique business cases, aggregate, and analyze data from disparate sources, articulate thoughtful recommendations, and implement proposed solutions to drive strategic growth aligned with corporate goals.
</div><div></div><div>The position is based out of Magnolia Capital's HQ in Chicago, IL.</div>
<div></div><div><b>Essential Job Duties</b>
</div><ul><li>Collaborate with key corporate and property level stakeholders to identify business needs, prioritize solutions, develop standard operating procedures, and champion adoption of business initiatives.</li>
<li>Assist with the integration and implementation of proprietary software and leading 3rd party technology to create alpha for Magnolia&rsquo;s Investment, Asset Management, Operations, and Centralized Operations platforms.</li>
<li>Prepare complex analyses of key performance indicators to identify operational trends, derive actionable insights and propose solutions for enhancing property and portfolio financial outcomes.</li>
<li>Contribute to new business development and fundraising efforts fueling corporate growth and AUM.</li>
<li>Generate annual budgets and business plans, perform financial variance analyses, track industry benchmarks, and collaborate with onsite property teams to ensure to defined performance goals are met/exceeded.</li>
<li>Consolidate regular and ad-hoc reporting packages, communicate performance results, and manage relationship with external investor partners.</li>
<li>Partner with internal teams across Operations, Revenue Management, Marketing, Capital Projects, Design, HR, and Technology to drive outperformance to investment underwriting.</li>
</ul><div><b>Education and Experience</b>
</div><ul><li>Bachelor&rsquo;s degree in Finance or Real Estate</li>
<li>Preference for 1-2 years of internship experience in a Real Estate Investment, Asset Management, or similar function.</li>
<li>Familiarity with the general principles of real estate, including operations and analysis, budgeting, financial reporting, value creation, property management and general accounting.</li>
<li>Ability to communicate complex issues effectively and professionally, both verbally and in writing.</li>
<li>Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Power BI, Outlook).</li>
<li>Excellent time management, and ability to identify process improvements and efficiencies.</li>
<li>Ability to effectively multi-task, while maintaining accuracy and quality of work product.</li>
<li>Strong self-starter that thrives in a fast paced, dynamic environment with multiple and evolving priorities and deadlines.</li>
<li>Ability to effectively problem solve and work both collaboratively and independently as warranted.</li>
<li>Ability to lead a project team to achieve desired outcomes both in-person and in a virtual setting.</li>
<li>Openness and eagerness to learn quickly and take on additional responsibility.</li>
</ul><div><b>Base Salary Range</b>
<br>
The expected base salary range for this position is between $70,000 and $75,000. The actual salary offered may differ based on several factors, such as education and experience. Additionally, this role is eligible for a discretionary annual bonus.
</div><div></div><div><b>What We Offer</b>
<br>
Magnolia Capital offers competitive compensation, bonus opportunities, and ambitious growth plans. We offer the following: medical/dental/vision/life insurance, 401(k) plan, flexible time off, business casual attire, volunteer days, and more!
</div><div></div><div>Promoting our associates&rsquo; career growth and providing opportunities for advancement is a cornerstone value of our company. Our entrepreneurial culture will allow for the best and brightest talent to excel in an entrepreneurial setting, while our institutional funding and experience will offer the ability to execute an ambitious growth plan for the company.
</div><div></div><div>Magnolia Capital is an equal opportunity employer. Magnolia Capital prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetic information.</div></div></div>

Analyst, Asset Management & Operations

Kdc Llc

<div><p><b>Position Summary:</b> The Senior Legal Operations Analyst supports the evolution of legal operations through data-driven insights and technology innovation. This role partners across Legal, IT, and business teams to enhance processes, improve efficiency, and enable scalable, modern solutions. By bridging business needs with technical capabilities, the analyst helps drive strategic initiatives that strengthen operational performance and advance the firm&rsquo;s digital transformation</p><p><b>
Key Responsibilities:</b></p><ul><li>
Lead and support legal technology transformation initiatives across the firm</li><li>
Analyze current-state legal processes and identify short-, medium- and long-term initiatives to transform Legal Operations</li><li>
Partner with Legal, IT, Operations and Data Governance teams to design and implement future-state digital solutions</li><li>
Translate legal requirements into clear functional and technical specifications</li><li>
Work closely with leadership to build Digital transformation strategy and develop roadmap</li><li>
Drive automation of legal workflows using low-code, RPA, and AI-enabled solutions</li><li>
Support implementation and optimization of legal tech platforms</li><li>
Support data governance, records retention, and information lifecycle management requirements within legal systems</li><li>
Support development of KPIs and dashboards to measure legal operational efficiency, spend management, and technology adoption</li><li>
Facilitate stakeholder workshops, requirements sessions, and change management activities with legal teams</li><li>
Coordinate testing, validation, and deployment of inhouse and vendor legal technology solutions</li><li>
Support development of executive-level materials, roadmaps, and status reports for legal leadership</li><li>
Identify risks, dependencies, and mitigation strategies related to legal technology transformation initiatives</li><li>
Mentor junior analysts and provide subject-matter guidance on legal tech best practices</li></ul><p><b>
Qualifications:</b></p><p><b>
Preferred Skills</b></p><ul><li>
Experience in legal or IT operations, legal technology platforms</li><li>
Experience with analyzing sourcing, leading and implementing legal technologies - AI and Automation solutions</li><li>
Experience in leading the implementation of vendor AI and automation solutions</li><li>
Experience in Process reengineering and operating model transformation</li><li>
Experience in data governance, records management, and information lifecycle management</li><li>
Experience in using RegEx in SQL, Python, or other data processing tools</li><li>
Experience in process mapping and process re-engineering within legal environments</li><li>
Experience in automation tools including RPA and low-code platforms</li><li>
Experience with AI/ML use cases in legal technology (document review, contract analysis, etc)</li><li>
Strong SQL or data querying skills</li><li>
Experience applying natural language processing and generative AI tools, such as Copilot, Claude, and OpenAI, to optimize work processes</li><li>
Experience with Project and work management tools (JIRA, Azure DevOps)</li><li>
Experience in Change management and stakeholder engagement</li><li>
Experience with Microsoft Power Platform and M365 ecosystem experience</li><li>
Experience in data analytics and visualization tools (Power BI, Tableau)</li></ul><p><b>
Minimum Requirements</b></p><ul><li>
Bachelor&rsquo;s degree in information systems, Computer Science, Mathematics, Legal Studies, or related field</li><li>
5+ years of experience in digital transformation, business analysis, or legal technology environments</li><li>
Hands-on experience performing data analysis using Excel, SQL, Python, or other data processing tools</li><li>
Experience working in Agile, hybrid, or structured project delivery environments</li><li>
Strong analytical, problem-solving, and documentation skills</li><li>
Hands-on experience supporting legal or compliance-related systems and workflows</li><li>
Experience working with cross-functional teams including Legal, IT, and Compliance</li><li>
Excellent written and verbal communication skills</li></ul><p><b>
Physical Requirements</b>:</p><ul><li>
Office environment with normal business hours necessary to satisfactorily perform job functions.
</li><li>Stationary Position &ndash; Must be able to remain in a stationary position up to 50% of the time.</li><li>
Move or Traverse &ndash; This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.</li><li>
Dexterity &ndash; constantly operates a computer and other office machinery such as a copy machine/printer.</li><li>
Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.</li><li>
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.</li><li>
Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).</li></ul><p><b>
Benefits and Perks:</b></p><ul><li>
Medical, dental, vision</li><li>
Company paid Life and AD&amp;D Insurance</li><li>
Company Paid STD (with no waiting period)</li><li>
Option to purchase additional LTD, Life, and AD&amp;D Insurance</li><li>
Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage</li><li>
401(k) with company contributions</li><li>
Paid Time Off</li><li>
10 Company Holidays</li><li>
Tuition Reimbursement</li></ul></div>

Sr. Legal Operations Analyst- Data and Technology Transformation

Qiddiya Investment Company

<div><p>As an Analyst in Workplace Operations at Qiddiya Investment Company, you will play an integral role in optimizing and enhancing the efficiency of our workplace environments. Your primary responsibility will be to analyze data, generate reports, and provide actionable insights that inform workplace strategies and improve overall operational effectiveness. You will work collaboratively with various teams to ensure that workplace operations align with organizational goals and employee satisfaction.</p><p><b>
Key Responsibilities</b></p><ul><li>Oversee day-to-day building operations, including facility management and maintenance activities.</li><li>Monitor preventive and corrective maintenance programs to ensure asset reliability.</li><li>Supervise service providers and ensure SLA compliance on-site.</li><li>Track building performance (MEP systems, utilities, safety systems) and address operational gaps.</li><li>Support budgeting, cost control, and maintenance planning for the building.<br>
</li></ul><br>
<br>
<b>Requirements</b><ul><li><br>
Bachelor&rsquo;s degree in engineering (Mechanical / Electrical / Civil or Building Services)or a related field.</li><li>3 years of experience in operational analysis, workplace management, or a similar role.</li><li>Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management.</li><li>Good understanding of FM contracts, vendor management, and regulatory compliance</li><li>Excellent communication and interpersonal skills to collaborate effectively with diverse teams.</li></ul></div>

Analyst - Workplace Operations

Fresh

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>WHO WE ARE
</b></p><p><i>fresh </i>is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more.
</p><p>We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment.
</p><p>Here at <i>fresh </i>, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.
</p><p><b>MAIN JOB OBJECTIVE
</b></p><p>Fresh is seeking a Senior Financial Analyst to join our Operations Finance team and help elevate our product costing, COGS visibility, and operational reporting. You will own key processes across costing, month‑end close, and analytics while helping build a more scalable, data-driven finance function. This is a great opportunity for someone who thrives in hands‑on environments and wants to grow in a fast‑moving operations finance role.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>JOB RESPONSIBILITIES
</b></p><ul><li>Support Operations with inventory, scrap visibility, and CAPEX tracking
</li><li>Analyze PPV, overhead absorption, freight, scrap, and SKU-level variances
</li><li>Work with Purchasing on vendor costing and direct purchase scenarios
</li><li>Support new product cost development from concept to launch
</li><li>Partner with Marketing on costing targets and promo financials
</li><li>Assist with budget/forecast cycles (R0/R1/R2) and actual vs. budget performance reviews
</li><li>Prepare close journals and eventually lead components of month-end close
</li><li>Own product BOM costing accuracy (costs, quantities, scrap assumptions)
</li><li>Manage cost activations, price uploads, and standard cost revaluations
</li><li>Maintain and improve COGS, margin, and SKU reporting
</li></ul><p><b>Systems &amp; Technical Skills
</b></p><ul><li>ERP: Microsoft Dynamics 365 (preferred) or SAP/Oracle
</li><li>Analytics: Power BI or Tableau
</li><li>Data Tools: Advanced Excel (pivot tables, Power Query, modeling), basic SQL a plus
</li><li>Manufacturing Finance: Standard costing, BOM structures, COGS/variance frameworks
</li></ul><p><b>Physical Requirements:
</b></p><ul><li>Must be able to remain in a stationary position on average of 7.5 hours/day
</li><li>Light to moderate lifting may be required
</li><li>While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>PROFILE
</b></p><p>You have/are:
</p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field
</li><li>3 to 5 years of experience in finance; product costing/manufacturing or CPG a plus
</li><li>Strong analytical and systems mindset; comfortable improving processes
</li><li>Proactive, independent, detail‑oriented, and curious
</li><li>Able to work in a fast-paced, occasionally ambiguous environment
</li><li>Strong communicator and cross-functional partner
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p><b>WHAT WE OFFER YOU
</b></p><p><b>Training &amp; Development and Culture
</b></p><ul><li>Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
</li><li>Opportunities for networking and building relationships with LVMH Community and Network
</li><li>Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups
</li></ul><p><b>Mental Health Support
</b></p><ul><li>Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
</li><li>Free 24/7 confidential mental health support
</li></ul><p><b>Paid Time Off and Flexibility
</b></p><ul><li>Flexible paid time off policy inclusive of Summer Fridays
</li></ul><p><b>Fertility and Family Planning
</b></p><ul><li>Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
</li><li>Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
</li><li>Travel &amp; lodging for those who can&rsquo;t access care
</li><li>Back-up dependent Care and Tutoring
</li></ul><p><b>Fresh and LVMH &lsquo;Perks&rsquo; and Discounts
</b></p><ul><li>Fresh In-Store Discounts and Gratis
</li><li>LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
</li><li>Pre-Tax Commuter Benefits through Wage Works
</li><li>Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)
</li></ul><p><b>Health Care
</b></p><ul><li>Medical, dental and vision
</li></ul><p><b>Retirement and Additional Benefits
</b></p><ul><li>401k with Company Match + Additional Employer Contribution at eligibility
</li></ul><p><i>Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.
</i></p><p>The salary range for this role is $85,000 - $105,000 USD.
</p><p><b>This role is based in Jersey City, New Jersey.
</b></p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FRESH
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The most inspiring skincare brand, <i>fresh </i>harnesses nature&rsquo;s potency from around the world to awaken senses and transform skin. Placing sensoriality at the heart of performance, <i>fresh </i>creates multi-sensorial indulgences that feel as good as they work. The brand was founded as a shop in 1991 by Lev Glazman and Alina Roytberg, creative visionaries driven by their curiosity about natural time-honored remedies and extraordinary experiences for the skin. An LVMH Maison since 2000, <i>fresh </i>today is a global company based in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. The brand is committed to nurturing the skin of the earth for a thriving, harmonious world that is forever <i>fresh </i>.</div></div></div></div></div></div></div><p></p>

Associate Manager, Senior Analyst, Finance Operations

Qualia

<div><p>At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem-homebuyers and sellers, lenders, title and escrow agents, and real estate agents-onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.</p>
<h3 class="jobSectionHeader"><b>
WHAT YOU'LL WORK ON</b></h3>
<p>
Ready to own one of the most critical systems in a scaling B2B SaaS company? In this role, you will join Qualia's Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum.</p>
<p>
As the Senior Billing Systems &amp; Operations Analyst, you will administer Qualia's billing platform, serving as the go-to operational owner across the billing lifecycle. You will serve as the platform owner&mdash;maintaining, optimizing, and evolving it as Qualia's pricing, packaging, and payment structures grow in complexity, and build out the automation framework to ensure accuracy in our billing. You will be responsible for answering critical business questions, such as:</p>
<ul>
<li>How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks?</li>
<li>How do we build a billing ecosystem that is robust and automated enough to scale with the business?</li>
<li>What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition?</li>
<li>How do we ensure all stakeholders&mdash;finance, GTM, product, and engineering&mdash;have the billing data visibility they need?</li>
</ul>
<p>If you are excited about building the next level of financial maturity at Qualia, this is an opportunity you won't want to miss.</p>
<h3 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h3>
<ul><li><b>Billing Systems Administration: </b>Own all aspects of our billing platform's configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle</li>
<li><b>Cross-Functional Partnership &amp; Advisory: </b>Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia's needs on the roadmap</li>
<li><b>Billing Operations Documentation: </b>Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation&mdash;runbooks, configuration guides, and process maps&mdash;so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need</li>
<li><b>Leverage AI for Operational Efficiency: </b>Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams</li>
</ul><h3 class="jobSectionHeader"><b>YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH</b></h3>
<ul><li><b>Quote-to-Cash Expertise: </b>3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle. You understand how pricing, quoting, invoicing, and revenue recognition connect</li>
<li><b>Billing/CPQ Platform Depth: </b>Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems. You're a power user who can architect solutions, not just execute within existing configurations</li>
<li><b>An Owner's Mentality: </b>You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit's success as your own</li>
<li><b>A Problem-Solving Mindset: </b>You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made&mdash;especially when evaluating system changes and their downstream impacts</li>
<li><b>An Eye for Operations: </b>You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient</li>
<li><b>Technical Aptitude: </b>You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholders</li>
<li><b>Project Management Expertise: </b>You can scope a complex project, break it into manageable tasks, and execute against a work plan. You communicate deliverables regularly, avoid preventable emergencies, and always consider enablement</li>
<li><b>A Drive to Execute: </b>You have a strong desire to drive impact and demonstrate urgency with projects big and small&mdash;from quick system fixes to comprehensive platform overhauls</li>
<li>A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization</li>
</ul><h3 class="jobSectionHeader"><b>PREFERRED QUALIFICATIONS</b></h3>
<ul><li>5+ years in a revenue operations, finance, or deal desk role</li>
<li>Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms</li>
<li>Salesforce administration experience or certification</li>
<li>Background in environments with complex or non-standard pricing models</li>
<li>Experience with data analysis and visualization tools beyond Excel</li>
<li>Familiarity with ERP systems and revenue recognition workflows</li>
</ul>
<p>While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.</p>
<h3 class="jobSectionHeader"><b>
WHY QUALIA</b></h3>
<p>
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems-and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.</p>
<p>
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.</p>
<p>
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.</p>
<p>
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.</p>
<p>
#LI-Remote</p></div><p></p>

Senior Billing Systems & Operations Analyst

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