senior operations executive

MAHY Khoory

<p>The Senior Operations Executive will be responsible for managing daily manpower operations, ensuring smooth deployment of workforce to client sites, maintaining client relationships, and overseeing compliance with company and statutory requirements.</p><p>Key Responsibilities:</p><ul><li>Manage end-to-end manpower deployment for assigned clients.</li><li>Coordinate recruitment, onboarding, and site allocation of employees.</li><li>Ensure timely mobilization and replacement of manpower as per client requirements.</li><li>Maintain attendance, payroll inputs, and workforce records.</li><li>Handle client communication and resolve operational issues promptly.</li><li>Conduct site visits to ensure service quality and compliance.</li><li>Monitor employee discipline, performance, and grievance handling.</li><li>Ensure statutory compliance (ESI, PF, labor laws, documentation).</li><li>Prepare operational reports and MIS for management review.</li><li>Support business development team in new mobilization requirements.</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Business Administration, HR, or related field.</li><li>3&ndash;6 years of experience in manpower supply / staffing operations.</li><li>Strong coordination and problem-solving skills.</li><li>Good communication and client management abilities.</li><li>Knowledge of labor laws and statutory compliance.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Ability to handle multiple client accounts and work under pressure.</li><li>UAE Driving License</li></ul><p>Key Competencies:</p><ul><li>Leadership &amp; team handling</li><li>Client relationship management</li><li>Operational planning &amp; execution</li><li>Compliance management</li><li>Time management</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED6,000.00 - AED9,000.00 per month</p>

Senior Operations Executive (Manpower Supply)

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Prime Now is a premium supply chain that is capable of delivering orders within 2 hours of placement. The team aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible. This role is based out of our Bangalore corporate office and is for an experienced, passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed individual. This is a highly visible and critical function at Amazon, the scope of which includes driving ownership, earning trust of stakeholders to delivering results. This position involves regular communication with senior management, project sponsors on status, risks and change control. Stakeholder management, cross-team coordination and executive presentation skills are must. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, enjoys working with large scale of data, a curious builder who thrives in a fast-paced environment with excellent communication skills.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 The incumbent will own the following -
 <br/>
 <br/>
 <ul>
  <li>
   They will be responsible for working with category, finance, Operations team, Instock managers and other Amazon teams to drive the inventory health charter across Fresh business
  </li>
  <li>
   The incumbent will be responsible for driving improvement in sellable inventory % and enabling cube rotation for inbound of high selling ASINs and minimizing excess and deadwood inventory
  </li>
  <li>
   The incumbent will drive the reversals process improvement and work on enhancing the reversals adherence
  </li>
  <li>
   They will track the key metrics of the Inventory Health process and drive efficiency and improvement along with stakeholders.
  </li>
  <li>
   They will liaise across functions to drive their project and help clear issues and bottlenecks.
  </li>
  <li>
   They will work with technology teams to scope out and drive any tech changes that are needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Speak, write, and read fluently in English
  </li>
  <li>
   Experience with Microsoft Office products and applications
  </li>
  <li>
   Experience with Excel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - ASSPL - Karnataka
 <br/>
 <br/>
 Job ID: A3161570
</div>


Senior Operations Executive, Supply chain management

Global ME Recruitment Network

<p>We are looking for below position :</p><p><b>Operations Executive : Oil and Gas Trading (Vessel Operations) (FEMALE)</b></p><p><b>ONLY FEMALE CANDIDATE</b></p><p><b>Job responsibilities :</b></p><ul><li>Monitor voyages and maintain updated data into internal system and proactively following up with all stakeholders and troubleshooting of any issues that may be required.</li><li>Check recaps/ charter parties</li><li>Track vessel itineraries, ensuring vessels meet the obligations as per charter party requirements and keeping the buyers and management informed of the progress and movement of shipment.</li><li>Ensure all trading operations are carried out appropriately, cost effectively.</li><li>Coordinate with inspection and audit agencies to ensure that inspections are properly carried out and ensure compliance with relevant shipping customs rules and regulations</li><li>Calculation of vessel demurrages</li><li>Provide assistance to chartering team.</li><li>Liaise with owners/ charterers and traders with regard to operational matters on ships &amp; cargo</li><li>Preparation of complete and accurate documentation in compliance with standards and regulations.</li></ul><p>Minimum 3 to 5 yrs of Experience in the same field</p><p>Salary 15 to 20 k depending on the expereince.</p><p>Job Type: Full-time</p><p>Pay: AED15,000.00 - AED20,000.00 per month</p><p>Application Question(s):</p><ul><li>Please apply only if your female to consider your application</li><li>Do you have exp working for Trading Company?</li><li>Do you know to prepare Trading Contracts?</li><li>Do you know to make the KYC with the customer?</li><li>Do you have exp communicating between the Buyer and Seller?</li><li>Do you have experience in Oil and Gas?</li></ul><p>Experience:</p><ul><li>Vessel Operations: 5 years (Required)</li></ul>

(Female) Senior Operations Executive - Oil & Gas Trading Exp MANDATORY

Aura Freight

<p>Hiring: Senior Operations Incharge Dubai, UAEWe are a well-established freight forwarding company based in Dubai, with over 12 years of industry presence, looking to hire a Senior Operations Executive / Incharge to join our dynamic team. Key Requirements: &bull; 5&ndash;7 years of experience in the freight forwarding industry &bull; Strong knowledge of: &bull; Customs clearing procedures &bull; Food import clearance processes &bull; Logistics operations coordination &bull; Field operations at Dubai Airport &amp; Sea Ports &bull; UAE driving license (preferred) &bull; Candidates currently based in Dubai will be given preference What We Offer: &bull; Competitive compensation package &bull; Benefits at par or above industry standards &bull; Opportunity to grow with a reputable logistics organization Interested candidates are requested to share their CV along with a recent photograph to:jobsnsuccess@outlook.com</p><p>Job Type: Full-time</p>

Senior Operations Incharge

Rolls-Royce Power Systems AG

<div><div><div><div><div><div><div><div><div>Job Description</div></div></div></div></div></div></div></div><div>
Title: Senior Vice President, North American Operations</div><div></div><div><i>
Pioneer the next generation of innovation. Join us and you&rsquo;ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.</i></div><div></div><div>
Position Summary:</div><div></div><div>
Rolls-Royce Power Systems (RRPS) is seeking a dynamic and experienced Senior Vice President, North American Operations to lead our regional operations and drive business growth. Reporting to the Executive Vice President, Operations, this role is based in Aiken, SC (preferred location) and requires regular travel to RRPS sites across North America, including Aiken, Mankato, as well as regular visits to RRPS locations outside North America. The SVP will oversee a team of approximately 1,000 employees and hold full operational responsibility for all North American Power Systems activities, supporting the Rolls-Royce Group&rsquo;s commitment to engineering excellence and customer satisfaction.</div><div></div><div>
Key Accountabilities:</div><div></div><ul><li>
Champion a safety-first culture, ensuring compliance with regulatory requirements and Rolls-Royce Power Systems standards.</li><li>
Drive operational excellence by achieving targets across safety, quality, delivery, cost, and productivity at all RRPS North American sites.</li><li>
Embed robust quality systems and promote continuous improvement and lean initiatives throughout North American operations.</li><li>
Lead operational readiness and transformation projects, enabling the successful industrialization and integration of new Rolls-Royce power technologies.</li><li>
Participate in business planning and strategy sessions at both regional and global levels, reinforcing alignment with Rolls-Royce Group objectives.</li><li>
Foster collaboration with cross-functional and global RRPS teams to ensure effective communication and seamless execution of business priorities.</li><li>
Develop and coach high-performing plant leadership teams, with a focus on succession planning, talent growth, and capability building in line with Rolls-Royce values.</li><li>
Drive capacity expansion and scalability initiatives to meet evolving customer demands and support RRPS business growth.</li><li>
Uphold compliance with all relevant regulations and company policies, reflecting Rolls-Royce&rsquo;s dedication to operational integrity and excellence.</li></ul><div></div><div>
Basic Requirements:</div><div></div><ul><li>
Bachelor&rsquo;s degree in engineering, business administration, or a related field with 12+ years of progressive leadership experience in operations management, preferably within power systems, automotive, defense, or related industrial sectors OR;</li><li>
Master&rsquo;s degree in engineering, business administration, or a related field with 8+ years of progressive leadership experience in operations management, preferably within power systems, automotive, defense, or related industrial sectors OR;</li><li>
PhD/JD degree in engineering, business administration, or a related field with 5+ years of progressive leadership experience in operations management, preferably within power systems, automotive, defense, or related industrial sectors.</li><li>
Legal authorization to work in the United States</li></ul><div></div><div>
Preferred Qualifications:</div><div></div><ul><li>
Demonstrated experience overseeing multi-site operations in a complex, international environment.</li><li>
Proven track record of implementing safety, quality, and productivity initiatives.</li><li>
Strong understanding of regulatory compliance and operational standards relevant to manufacturing and industrial operations.</li><li>
Ability and willingness to travel regularly across North America and internationally as required.</li><li>
Excellent verbal and written communication skills.</li><li>
Extensive senior leadership experience in operations, preferably within power systems, automotive, defense, or a related industrial sector; experience in global organizations is highly valued.</li><li>
Proven ability to manage multi-site operations in a complex, international, and matrixed environment.</li><li>
Demonstrated expertise in driving operational excellence and supporting organizational transformation.</li><li>
Strong track record in building and developing high-performing leadership teams, with emphasis on succession planning, talent development, and capability building consistent with Rolls-Royce standards.</li><li>
Exceptional leadership and communication skills, with the ability to influence, engage, and inspire stakeholders across multiple regions and functions.</li></ul><div></div><div>
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.</div><div></div><div>
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.</div><div><div><div><div><div><div><div><div><br>
Job Posting Date</div></div></div></div></div></div></div></div>
23 Feb 2026; 00:02<div><div><div><div><div><div><div><div><br>
Pay Range</div></div></div></div></div></div></div></div>
$220,000 - $270,000-<div><div><div><div><div><div><div><div><br>
Location:</div></div></div></div></div></div></div></div>
Aiken, SC<div></div><div>
Benefits</div><div><div><div><div><div><div><div><div>
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death &amp; dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.</div></div></div></div></div></div></div></div><div></div><div>
The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand <i>mtu</i>. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.</div><div><br>
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.</div></div>

Senior Vice President North America Operations

Fellowship of Christian Athletes

<div>
 The Executive Vice President (EVP) of Global Administration &amp; Logistics is a senior strategist and operational leader responsible for managing FCA's international administrative infrastructure. As a pivotal floor general, the EVP shapes and executes forward-thinking global strategies that ensure ministry sustainability and the development of FCA's international corporate structure. This leader plays a critical role in developing and executing forward-thinking global strategies that ensure ministry sustainability and build out FCA's international corporate structure in alignment with FCA's mission.
 <br/>
 <br/>
 The EVP provides strategic oversight across all international Support functions--Finance, Human Resources, Legal, Marketing &amp; Communications, Technology, and FCA Gear--and serves as the key bridge between internal FCA departments and the four Global Divisional Offices. Reporting directly to the Chief Administrative Officer, the EVP works closely with the Chief Field Officer and oversees four International Divisional Directors of Administration (one per global region). The EVP ensures international staff have the essential infrastructure, resources, and logistical pathways needed to thrive in their calling.
 <br/>
 <br/>
 <strong>
  MINISTERIAL DUTIES
  <br/>
  <br/>
 </strong>
 These responsibilities are critical to the FCA mission and this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship.
 <br/>
 <br/>
 <ul>
  <li>
   Agree with, and abide by, FCA's Christian Community Statement.
  </li>
  <li>
   Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA.
  </li>
  <li>
   Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others.
  </li>
  <li>
   Connect to and participate in a local church through worship and weekly involvement.
  </li>
  <li>
   Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ROLE RESPONSIBILITES
  <br/>
  <br/>
 </strong>
 This role will advise the Chief Advancement Officer and other functional leaders in the following areas:
 <br/>
 <br/>
 <strong>
  Finance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Helping determine alternative methods for sending money to other countries.
  </li>
  <li>
   Helping finance determine the appropriate ministry purpose for money sent overseas.
  </li>
  <li>
   Training and holding international leaders accountable to operational policies and procedures.
  </li>
  <li>
   Linking the Finance department with RDIA's and international field Directors of Operations.
  </li>
  <li>
   Helping create continuity among departments around international processes.
  </li>
  <li>
   Support international banking setup, reporting, and audits.
  </li>
  <li>
   Ensure that funds transferred to an international entity comply with IRS regulations and laws.
  </li>
  <li>
   Monthly and Annual Financial statements for each entity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Gear &amp; Events
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintaining and deploying a resource repository sharing best practices, gear artwork, and supply chain logisticstools that could serve internationally.
  </li>
  <li>
   Assist international teammates with event best practices by distributing our Event Playbooks.
  </li>
  <li>
   Connecting international teammates to gear partnerships that can ship internationally, providing options for procurement.
  </li>
  <li>
   Provide Operation FCA structures and strategies to serve specific gear needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resources
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with identifying and establishing global HR strategies: employment law, payroll, benefits, compensation, and handbooks.
  </li>
  <li>
   Help with establishing a proper payment system (if) ADP/Celegro still needs to establish a presence in that country.
  </li>
  <li>
   Lead training and support for international staff in compliance, equity, and cultural awareness.
  </li>
  <li>
   Help with communication across language barriers.
  </li>
  <li>
   Create an employee handbook for in-country employment and, if required, employee contracts.
  </li>
  <li>
   Assist with setting up payroll in the country.
  </li>
  <li>
   Ensure required taxes, health insurance, and pensions are properly set up.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Legal
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Assist EVP &amp; Legal Counsel with sourcing legal counsel in other countries.
  </li>
  <li>
   Working with EVP &amp; Legal Counsel to set up a legal entity.
  </li>
  <ul>
   <li>
    Determine the appropriate type of legal entity to set up.
   </li>
   <li>
    Determine the FCA US level of control of the entity (Governance or Contractual).
   </li>
   <li>
    File all required documents for entity set up.
   </li>
   <li>
    Obtain final Government approval for the entity.
   </li>
   <li>
    Review laws related to financial reporting, employment, and other regulations that affect entityoperations.
   </li>
  </ul>
  <li>
   Assist in establishing in country Governance Board.
  </li>
  <li>
   Assist in ensuring FCA's intellectual property is protected and brand guidelines are followed.
  </li>
  <li>
   Collaborate with EVP and Legal Counsel to manage and update the ISP agreement, and oversee the onboarding and offboarding of new ISPs.
  </li>
  <li>
   Understand the youth protection policies required of countries and ensure they are implemented and followed.
  </li>
  <li>
   Develop a risk management strategy and ensure we have the proper insurance coverage.
  </li>
  <ul>
   <li>
    Obtain proper levels of liability insurance in the country.
   </li>
   <li>
    Set up background checks for staff and volunteers.
   </li>
   <li>
    Review country laws on youth protection.
   </li>
   <li>
    Ensure all staff and volunteers are trained and comply with Youth Protection Policies.
   </li>
   <li>
    Establish accident and incident reporting procedures
   </li>
  </ul>
  <li>
   Agreements and Contracts
  </li>
  <ul>
   <li>
    Review and approve all entity contracts in conjunction with the EVP and Legal Counsel.
   </li>
   <li>
    Vet and approve all new ISPs.
   </li>
   <li>
    Maintain a database of contracts and ISPs.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Marketing &amp; Communications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee global brand alignment by providing appropriate brand resources per ISP agreement.
  </li>
  <li>
   Connecting ISP partners with marketing and communication resources and templates through ministry platforms, i.e., Canva.
  </li>
  <li>
   Manage video and photo assets, distributing organizational assets as well as collecting and managing assets from in-country.
  </li>
  <li>
   Partnering on media and PR promotion and protection.
  </li>
  <li>
   Collecting and distributing ministry impact stories from each area.
  </li>
  <li>
   Develop a ministry marketing plan.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Gobal Operations Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the cross-border movement of belongings, freight, and resources, including customs clearance and compliance with export and import regulations.
  </li>
  <li>
   Develop systems that promote operational efficiency and risk mitigation in global logistics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technology
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Developing and implementing scalable technology strategies that support the organization's international operations.
  </li>
  <li>
   Responsible for ensuring that all technology systems and applications used by the organization comply with international regulations and standards.
  </li>
  <li>
   Overseeing technology infrastructure and systems. This includes collaborating with local IT teams to ensure that technology systems are properly installed and maintained, and providing support as needed.
  </li>
  <li>
   Responsible for collaborating with other departments to ensure that technology is being used effectively to achieve the organization's goals. This includes working with departments such as finance, human resources, and operations to identify technology needs and recommend solutions.
  </li>
  <li>
   Responsible for providing training and support to staff on technology use and best practices.
  </li>
  <li>
   Responsible for managing relationships with technology vendors and suppliers.
  </li>
  <li>
   Monitoring and reporting on technology budgets and spending. This includes tracking expenses, identifying areas where costs can be reduced, and making recommendations to the EVP of Technology and other senior leaders as needed.
  </li>
  <li>
   Responsible for staying up to date with new technologies and trends and making recommendations for their implementation in the organization's international operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the bridge between field staff, FCA departments (HR, Legal, Finance, Tech, Marketing), vendors, and national partners.
  </li>
  <li>
   Ensure smooth and mission-aligned communication and problem-solving across all parties
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  COMPETENCIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to juggle shifting priorities and multiple projects under stringent deadlines.
  </li>
  <li>
   Proven ability to manage a variety of international projects simultaneously.
  </li>
  <li>
   Self-starter with strong initiative and ability to prioritize effectively.
  </li>
  <li>
   Demonstrated leadership in international operations with cultural sensitivity and regulatory knowledge.
  </li>
  <li>
   Skilled in analyzing complex issues and developing innovative, faith-aligned solutions.
  </li>
  <li>
   Proven ability to adapt to and lead through change, particularly in response to evolving markets and emerging technologies.
  </li>
  <li>
   Track and report key performance metrics (e.g., logistics cost savings, visa processing times, field satisfaction indexes) to drive continuous improvement.
  </li>
  <li>
   Proven ability to manage international vendors and contracts, negotiate effectively, and monitor KPI-based performance outcomes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree required; advanced degree preferred (e.g.,MBA,M.Div., or MA in Nonprofit or Global Leadership).
  </li>
  <li>
   Minimum 10 years of senior-level leadership experience in global administration, operations, or logistics--preferably in a missions, NGO, or ministry context.
  </li>
  <li>
   Demonstrated success managing complex logistical systems and teams across multiple countries and cultures.
  </li>
  <li>
   Experience managing grant-related logistics, ensuring compliance, and reporting outcomes to funders.
  </li>
 </ul>
</div>


Executive Vice President of Global Administration & Logistics

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173201
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face-to-face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success in this role is measured through customer feedback, agent performance reports, and First Contact Resolution rates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 General
 <br/>
 <br/>
 <ul>
  <li>
   Attend to all aftersales calls and emails received in Hertz queues, including face-to-face customer interactions during branch visits.
  </li>
  <li>
   Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.
  </li>
  <li>
   Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.
  </li>
  <li>
   Meet and greet walk-in customers visiting the Hertz Head Office and resolve queries as received.
  </li>
  <li>
   Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.
  </li>
  <li>
   Log all queries received via calls and emails to track First Contact Resolution rates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills in English and Arabic.
  </li>
  <li>
   Strong customer relations and interpersonal skills.
  </li>
  <li>
   Ability to organize and manage administrative tasks effectively.
  </li>
  <li>
   Proficiency in using customer service management platforms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate or Diploma holder in any discipline.
  </li>
  <li>
   Minimum 2 years of experience in a customer service role, preferably in contact centers.
  </li>
  <li>
   Fluency in English and Arabic is mandatory.
  </li>
  <li>
   Must possess strong communication, negotiation, planning and organization, customer relations, problem-solving, decision-making, and interpersonal skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
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 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
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 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
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 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
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  About Al-Futtaim Malls
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 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
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 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
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 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
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 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
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  About Al-Futtaim Engineering &amp; Technologies
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 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
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 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
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 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
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 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Sr. Customer Services Representative

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