senior operations leader

Kroger

<div>Supervise and control all planning, coordination and direction of production activities, ensuring maximum operating efficiency and product quality. Develop operations resource leaders to maintain and improve plant performance. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy. Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: 
 
<ul><li>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
</li><li>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
</li><li>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
</li><li>Valuable associate discounts on purchases, including food, travel, technology and so much more.
</li><li>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
</li><li>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
</li></ul>For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
 
<ul><li>Bachelor's Degree a related field supporting food manufacturing operations
</li><li>7+ years of experience in manufacturing operations
</li><li>Proven leadership ability
</li><li>Functional knowledge of Microsoft Office
</li><li>Essential math skills
</li><li>Must be highly organized and systematic in approach
</li><li>Ability to comprehend complex oral and written instructions
</li><li>Strong oral and written communication skills
</li><li>Strong attention to detail, with a high degree of accuracy and precision
</li><li>Thorough knowledge of plant operations and procedures</li></ul><div>
Desired
 
<ul><li>Previous experience as superintendent or other mid-level management position in food manufacturing plant
</li></ul>- Working knowledge of Total Process Control (TPC) or lean manufacturing practices- Maintain and communicate awareness of industry trends, including new developments in equipment, ingredients and customer needs
 
<ul><li>Support and participate in the plant safety process
</li><li>Apply analysis and knowledge of plant processing and operations to develop and maintain department structure to satisfy production needs and objectives
</li><li>Advance recommendations on policies, procedures, techniques, facilities, production planning and all other matters related to effective plant and department operations
</li><li>Prepare production portion of operating budgets; implement and control approved budgets
</li><li>Communicate effectively with plant leadership to ensure efficient and timely policy implementation
</li><li>Communicate and coordinate responsibilities with all plant supervisory staff, including maintenance, sanitation, quality control and the plant office
</li><li>Maintain close contact with sales and marketing activity, keeping abreast of all sales and marketing activities that may affect production distribution
</li><li>Develop and implement methods for enabling all employees to achieve plant production goals
</li><li>Develop department managers and associates to the fullest extent of their ability, while maintaining positive engagement
</li><li>Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
</li><li>Accountable to the Kroger Manufacturing Food Safety and Quality Principles
</li><li>Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
</li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation
</li><li>Must be able to work around ingredients and/or finished products known to contain food allergens</li></ul></div></div>

Dairy Plant Senior Operations Leader

Al Ghurair

<div>
 
 
 More about the role:
 
 
 
 At Al Ghurair, innovation and forward-thinking drive everything we do. We are on the lookout for exceptional talent to scale our growth, and we currently have an exciting opportunity for a
 
 General Manager &ndash; Operations
 
 . This role is pivotal in scaling operations, shaping strategic direction, and driving profitability in one of the fastest-growing mobility markets.
 
 
 Are you a seasoned leader with a proven track record in transport, logistics, or automotive industries? Do you thrive in building high-performing teams, managing large-scale operations, and navigating dynamic regulatory landscapes?
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 
 Set up and scale operations
 
 for the new joint venture, covering organizational design, SOPs, workflows, and technology/data infrastructure.
 </li>
 <li>
 
 Drive P&amp;L ownership
 
 across revenue growth, profitability, and cost efficiency.
 </li>
 <li>
 
 Oversee fleet performance
 
 including utilization, availability, fuel economy, maintenance, and driver productivity.
 </li>
 <li>
 
 Manage driver ecosystem
 
 , ensuring recruitment, training, engagement, retention, and satisfaction.
 </li>
 <li>
 
 Define KPIs and governance frameworks
 
 to track performance and ensure compliance with Saudi regulations.
 </li>
 <li>
 
 Build and nurture strategic relationships
 
 with government and regulatory authorities (Transport Authority, Police, etc.).
 </li>
 <li>
 
 Lead cross-functional collaboration
 
 with internal stakeholders and board members to deliver business goals.
 </li>
 <li>
 
 Continuously improve processes
 
 to enhance customer experience, operational efficiency, and cost savings.
 </li>
 <li>
 
 Conduct monthly business reviews
 
 , providing insights and recommendations to senior leadership.
 </li>
 <li>
 
 Lead teams with accountability
 
 , coaching, mentoring, and enabling professional growth.
 </li>
 </ul>
 
 
 
 
 
 Who You Are:
 
 
 
 We&rsquo;re seeking a
 
 Saudi National (preferred)
 
 with:
 
 <ul>
 <li>
 
 12&ndash;15 years of senior operations leadership
 
 experience in transport, automotive, logistics, or airline sectors.
 </li>
 <li>
 Demonstrated success in
 
 managing large teams (15+ people)
 
 and scaling operations.
 </li>
 <li>
 Strong financial and commercial acumen, with ability to manage budgets, costs, and revenue per asset.
 </li>
 <li>
 Expertise in
 
 fleet management, regulatory compliance, and large-scale mobility operations.
 
 </li>
 <li>
 Exceptional ability to work with data-driven insights to guide decisions and strategies.
 </li>
 <li>
 Outstanding communication, negotiation, and stakeholder management skills; Arabic proficiency highly valued.
 </li>
 <li>
 Resilient leader with proven ability to navigate fast-paced environments, balance competing priorities, and deliver results.
 </li>
 <li>
 Bachelor&rsquo;s degree (technical/management certifications are an advantage).
 </li>
 </ul>
 
 
 
 
 
 Who are we?
 
 
 
 Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.
 
 
 
 
 
 We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.
 
 
 
 
 
 Discover more about us at: www.al-ghurair.com
 
 
 
 
 
 
 Why join us?
 
 
 
 We&rsquo;re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of &lsquo;Enhancing Life&rsquo;. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.
 
</div>

General Manager

23Dept

Operations DirectorThe Operations Director is responsible for overseeing the daily operations of the company ensuring efficiency quality service and cost-effective management of resources. This leadership role involves strategic planning process optimization and collaboration with various departments to achieve organizational goals.Responsibilities<ul><li>Develop and implement operational strategies aligned with company objectives.</li><li>Manage and optimize operational processes to improve efficiency and productivity.</li><li>Lead mentor and develop the operations team to achieve high performance.</li><li>Oversee budgeting forecasting and resource allocation.</li><li>Ensure compliance with industry regulations and company policies.</li><li>Collaborate with other departments to support business growth and customer satisfaction.</li><li>Monitor key performance indicators and prepare reports for senior management.</li><li>Identify risks and implement mitigation strategies.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration Operations Management or related field; Master's degree preferred.</li><li>Proven experience in an operations leadership role preferably at a senior level.</li><li>Strong understanding of operational procedures and best practices.</li><li>Experience with budgeting forecasting and financial management.</li><li>Excellent leadership and team management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Exceptional communication and interpersonal skills.</li></ul>Skills<ul><li>Strategic Planning</li><li>Process Improvement</li><li>Budget Management</li><li>Team Leadership</li><li>Project Management</li><li>Risk Management</li><li>Data Analysis</li><li>Regulatory Compliance</li><li>Change Management</li><li>Cross-functional Collaboration</li></ul>SkillsStrategic Planning, Process Improvement, Budget Management, Team Leadership, Project Management, Risk Management, Data Analysis, Regulatory Compliance, Change Management, Cross-functional Collaboration, Supply Chain, Process Optimization,Strategic Planning & Execution,Budgeting & Financial Forecasting,Regulatory & Policy Compliance,Resource Allocation & Utilization,Cost Reduction & Efficiency Improvement,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Decision-Making & Problem-Solving,Supply Chain & Logistics Coordination,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Business Continuity Planning

Operations Director

Fulfillment IQ

<div>General Information
Job Title: Head of Operations &ndash; India 
Location: Bangalore (Onsite / Hybrid) 
Job Type: Full-Time 
Reports To: CEO, Fulfillment IQ
About Fulfillment IQ (FIQ) 
At Fulfillment IQ, we&rsquo;re disruptors in the supply chain and logistics sector. As an award-winning supply chain tech company, we design and deliver cutting-edge solutions for D2C brands, retailers, and 3PLs. Our teams thrive on solving complex logistics challenges, from developing custom software and advising on tech stack selection to implementing advanced supply chain technology. 
If you&rsquo;re passionate about problem-solving, thrive in dynamic environments, and want to make an impact, we&rsquo;d love to have you on board. 
Role Overview: 
Fulfillment IQ is seeking a senior operations leader to head its India organization. This individual will be responsible for driving operational excellence, financial governance, compliance, and delivery support across our India-based teams. The General Manager will serve as the local head for people, culture, and execution &mdash; bridging strategic initiatives from global leadership into scalable, compliant operations in India.
Key Responsibilities:<ul>
<li>
Lead and scale India operations across HR, Finance, Admin, and Delivery enablement.</li>
<li>Drive local strategy execution, cost management, and compliance with Indian regulations.</li>
<li>Manage budgets, contracts, and vendor relationships.</li>
<li>Build high-performing teams aligned with FIQ&rsquo;s global delivery and engineering standards.</li>
<li>Partner with global leadership on capacity planning, utilization, and performance.</li>
<li>Ensure operational readiness for audits, ISO / SOC / labor compliance.</li>
<li>Oversee office infrastructure, IT policies, and day-to-day facilities operations.</li>
<li>Represent FIQ India in board and leadership reviews.</li>
</ul>
Requirements:<ul>
<li>
10+ years of experience in operations, delivery management, or general management within a tech or consulting company.</li>
<li>Proven track record of managing 100+ employees across multiple functions.</li>
<li>Strong understanding of Indian labor, compliance, and financial frameworks.</li>
<li>Hands-on with operational systems (finance tools, HRIS, IT admin dashboards).</li>
<li>Excellent leadership, communication, and stakeholder management.</li>
</ul>
Preferred:<ul>
<li>
MBA or equivalent business qualification.</li>
<li>Experience in logistics, supply chain, or SaaS companies.</li>
<li>Prior experience scaling Indian subsidiaries for global firms.</li>
</ul>
Why You&rsquo;ll Love Working Here 
At Fulfillment IQ, we don&rsquo;t just build supply chain solutions&mdash;we build careers, friendships, and unforgettable experiences. 
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here&rsquo;s what makes working with us a rewarding experience:<div> 
Work That Matters 
<ul><li>Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won&rsquo;t just meet expectations, it&rsquo;ll set new ones.</li></ul></div><div>
Career Growth That Matters 
<ul><li>We&rsquo;re serious about growth.</li><li>Whether it&rsquo;s training, mentorship, or new challenges, we&rsquo;ll help you go from good to exceptional.</li></ul></div><div>
Flexibility to Thrive 
<ul><li>Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.</li></ul></div><div>
We Celebrate You 
<ul><li>From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.</li></ul></div><div> 
A Collaborative Culture 
<ul><li>Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.</li></ul></div>
Perks you&rsquo;ll appreciate 
<ul><li>
Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.</li><li>
Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.</li><li>
Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.</li><li>
Professional Growth: We provide a dedicated learning and development budget to support your career growth.</li><li>
Flexible Work: We offer flexible work schedules and remote work options.</li><li>
Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP).</li><li>
Community engagement: You can participate in team events and in-person organizational meetups.</li></ul>
Life at Fulfillment IQ: 
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube</div>

Head of Operations- India

Navy Federal Credit Union

<div>Overview
<ul><li>The VP of Planning &amp; Optimization will serve as a key leader within the business unit, responsible for driving operational effectiveness through robust planning, resource optimization, program and financial performance analysis. This role will focus on ensuring that business plans are executable, resources are used efficiently, and operations run smoothly to deliver consistent, measurable outcomes. Acting as a trusted partner to senior leaders, the VP will strengthen cross-functional coordination while fostering a culture of accountability, continuous improvement, and operational excellence.</li></ul>
Responsibilities
Operational Planning &amp; Alignment<ul><li>
Partner with senior leadership to define and execute the business unit&rsquo;s strategy, goals, and priorities.</li><li>
Translate business objectives into actionable plans with defined metrics and success measures.</li><li>
Monitor progress on key initiatives, identifying risks and recommending corrective actions.</li><li>
Prepare executive-level reports and presentations to inform leadership decision-making.</li></ul>
Operational Excellence &amp; Process Improvement<ul><li>
Drive continuous improvement initiatives to streamline processes and enhance operational effectiveness.</li><li>
Support implementation of governance frameworks, performance metrics, and accountability structures.</li><li>
Liaise with supporting functions (Finance, Risk, IT, Legal) to ensure alignment and compliance.</li></ul>
Leadership &amp; Collaboration<ul><li>
Build, develop, and lead high-performing teams that strengthen planning, operational effectiveness, and performance management across the business unit</li><li>
Foster collaboration across business functions, ensuring consistency and alignment with strategy.</li><li>
Mentor staff, cultivating a culture of innovation, transparency, and continuous improvement.</li><li>
Represent the business unit in cross-functional working groups and initiatives.</li></ul>
Finance &amp; Performance Analytics<ul><li>
Partner with Finance to track, analyze, and forecast business unit financial performance.</li><li>
Translate operational data into financial impact analysis and business cases to inform strategic decisions.</li><li>
Identify opportunities for cost optimization while maintaining service quality and member experience.</li><li>
Develop financial and performance dashboards to support data-driven decision-making.</li><li>
May oversee the preparation of division Annual Financial Planning (AFP), partnering closely with the BU Finance team and cross-functional stakeholders to develop and implement planning frameworks that align with strategic priorities and budget targets; drive operational efficiency through streamlined processes, performance tracking, and data-informed decision-making.</li></ul>
Workforce &amp; Resource Optimization<ul><li>
Lead workforce planning, capacity modeling, and resource allocation to support business needs.</li><li>
Oversee forecasting and scheduling to optimize efficiency and maintain service quality.</li><li>
Collaborate with HR, Finance, and Operations to ensure resource strategies align with growth and demand.</li></ul>
Qualifications
<ul><li>Bachelor's degree in a related field such as Business Administration, Finance, or the equivalent combination of education, training, and experience</li><li>
Significant experience in strategic planning, operations, workforce optimization, finance partnership, or performance management, with at least 5 years in senior leadership.</li><li>
Strong knowledge of business unit operations and ability to integrate planning, finance, and performance optimization into day-to-day delivery.
</li><li>Proven experience leading complex programs and cross-functional initiatives which have business risk and impact.</li><li>
Demonstrated skill in influencing and collaborating with senior stakeholders.</li><li>
Excellent communication, presentation, and relationship-building skills.</li><li>
Expertise in performance analytics with ability to translate data into actionable insights.</li><li>
Ability to manage multiple priorities in a fast-paced, matrixed environment</li><li>
Advanced knowledge of banking/financial industry trends, products and services</li><li>
Extensive experience in program management to drive changes in a complex/matrixed environment</li><li>
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals</li><li>
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation</li><li>
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes</li><li>
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully</li><li>
Expert skill building effective relationships through rapport, trust, diplomacy and tact
</li><li>Expert skill using innovative thinking to solve problems and facilitate the decision-making process</li><li>
Expert organizational, planning and time management skills</li><li>
Expert skill in producing desired results and achieving goals and objectives
</li><li>Expert skill guiding and training less experienced staff</li><li>
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely</li><li>
Expert skill identifying and analyzing business requirements and recommending solutions Expert verbal and written communication skills</li><li>
Advanced database, word processing, spreadsheet, and presentation software skills</li></ul> 
Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid)
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. 
Our approach to careers is simple yet powerful: Make our mission your passion.<ul><li> 
Fortune 100 Best Companies to Work For 2025</li></ul><ul><li> 
Yello and WayUp Top 100 Internship Programs</li></ul><ul><li> 
Computerworld&reg; Best Places to Work in IT</li></ul><ul><li> 
Newsweek Most Loved Workplaces</li></ul><ul><li> 
Fortune Best Workplaces for Women &trade; 2024</li></ul><ul><li> 
2025 PEOPLE&reg; Companies That Care</li></ul><ul><li> 
Newsweek Most Trustworthy Companies in America</li></ul><ul><li> 
Military Times 2024 Best for Vets Employers</li></ul><ul><li> 
Best Companies for Latinos to Work for 2025</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Large Employers</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for New Grads</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for Tech Workers</li></ul><ul><li> 
2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li></ul><ul><li> 
Military.com Top Military Spouse Employers 2025</li></ul><ul><li> 
2025 Handshake Early Talent Award</li></ul> 

From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. 
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. 
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. 
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. 
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Vice President, Planning & Optimization - Legal

Royal Class Travel and Tourism

Position Title: Head of Operations &amp; DepartmentPosition Overview:The Head of Operations &amp; Department is a key leadership role responsible for overseeing the overall performance, productivity, and service quality of the company&rsquo;s travel and tourism operations. This position ensures smooth coordination between departments, maintains operational excellence, and drives growth through efficient process management, cost control, and customer satisfaction. The role requires a strategic thinker with in-depth knowledge of travel systems, operations management, and team leadership to strengthen the organization&rsquo;s service standards and profitability.Key Responsibilities:1. Operational Management:<ul><li>Plan, direct, and oversee daily operational activities to ensure all travel and tourism functions run efficiently and effectively.</li><li>Implement, monitor, and improve standard operating procedures (SOPs) across all operational units including ticketing, holidays, MICE, inbound/outbound, and corporate travel.</li><li>Ensure all travel arrangements, bookings, itineraries, and services are executed accurately and timely.</li><li>Supervise and coordinate with vendors, airlines, DMCs, hotels, and transport providers for smooth service delivery.</li><li>Manage the workflow of operations staff, ensuring timely completion of tasks and service quality.</li></ul>2. Leadership &amp; Departmental Coordination:<ul><li>Lead, mentor, and motivate the operations team to achieve company goals and maintain high performance.</li><li>Set departmental objectives and monitor progress against targets.</li><li>Conduct regular team meetings to review performance, resolve operational issues, and improve communication.</li><li>Collaborate with Sales, Marketing, Accounts, and HR departments to ensure alignment and efficiency across all divisions.</li><li>Foster a positive and professional work culture that promotes teamwork, accountability, and continuous improvement.</li></ul>3. Strategic Planning &amp; Business Development:<ul><li>Develop short-term and long-term operational strategies aligned with company vision and market trends.</li><li>Identify new opportunities for business development, cost optimization, and customer engagement.</li><li>Participate in management discussions on pricing, new destinations, promotional activities, and corporate partnerships.</li><li>Review market trends and competitor activities to ensure the company remains competitive in the travel industry.</li></ul>4. Financial &amp; Budgetary Control:<ul><li>Prepare and manage departmental budgets, operational expenses, and performance-based targets.</li><li>Control operational costs while ensuring service quality and efficiency.</li><li>Analyze monthly and quarterly financial reports, identify discrepancies, and implement corrective actions.</li><li>Work closely with the Accounts Department to maintain proper billing, vendor payments, and client invoicing processes.</li></ul>5. Quality Assurance &amp; Compliance:<ul><li>Ensure compliance with UAE travel and tourism regulations, company policies, and international travel standards.</li><li>Maintain service excellence through regular quality audits, client feedback, and performance evaluations.</li><li>Handle escalated customer issues promptly and professionally to ensure client satisfaction.</li><li>Ensure all company systems, including Amadeus or other GDS platforms, are used efficiently and updated regularly.</li></ul>6. Reporting &amp; Performance Review:<ul><li>Generate and present detailed operational reports, including performance analytics and KPI summaries, to senior management.</li><li>Monitor department productivity, customer satisfaction levels, and staff efficiency.</li><li>Recommend process improvements and innovative solutions to enhance productivity and service delivery.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong leadership and organizational skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Sound decision-making and problem-solving skills under pressure.</li><li>In-depth knowledge of travel booking systems (Amadeus).</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Analytical mindset with the ability to interpret data and create actionable strategies.</li><li>Strong business acumen and attention to detail.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree in Business Administration, Tourism, or a related field.</li><li>Minimum 5&ndash;10 years of progressive experience in travel and tourism operations, with at least 3 years in a senior leadership role.</li><li>Proven track record in managing multi-departmental operations, preferably in a UAE-based travel agency.</li><li>Experience in handling both corporate and leisure travel operations.</li></ul>Job Type: Full-time

Head of Operations & Department – Travel & Tourism

Veritas Injury Lawyers

Director of Marketing and OperationsLocation: Grand Junction, Colorado Job Type: Full-Time Compensation: $115,000 &ndash; $125,000 annually (based on experience)About Veritas Injury LawyersAt Veritas Injury Lawyers, we believe Truth Wins. We are a mission-driven personal injury law firm dedicated to helping people rebuild their lives after serious injury. Our team delivers justice through integrity, transparency, and relentless advocacy.We are seeking a Director of Operations &amp; Marketing to join our leadership team &mdash; a results-oriented professional who can balance strategic vision with hands-on execution. The ideal candidate will bring proven experience leading high-performing teams, building efficient systems, and driving measurable marketing growth for a service-based organization.Key ResponsibilitiesStrategic Leadership<ul><li>Collaborate directly with the Managing Partner to design and execute the firm&rsquo;s long-term growth plan.</li><li>Integrate marketing, operations, and financial performance into a cohesive business strategy that enhances efficiency, profitability, and client satisfaction.</li><li>Serve as a key member of the leadership team, participating in high-level planning, decision-making, and performance reviews.</li></ul>Marketing &amp; Growth Strategy<ul><li>Oversee the firm&rsquo;s marketing vision, strategy, and execution &mdash; including digital advertising, SEO, social media, community outreach, and brand partnerships.</li><li>Analyze campaign data, lead sources, and ROI to optimize marketing spend and maximize client acquisition.</li><li>Lead creative direction for content, messaging, and public visibility while ensuring consistency with Veritas&rsquo;s brand identity and mission.</li><li>Manage relationships with external marketing vendors, media partners, and creative agencies.</li></ul>Operational Management<ul><li>Oversee day-to-day law firm operations, ensuring workflows are efficient, systems are optimized, and client service remains exceptional.</li><li>Develop and refine Standard Operating Procedures (SOPs) for each department &mdash; including intake, case management, and administration.</li><li>Work closely with department leads to monitor case flow, eliminate bottlenecks, and ensure quality control at every stage of the client journey.</li></ul>Intake &amp; Client Experience<ul><li>Supervise and train intake teams to deliver exceptional first impressions and convert inquiries into retained clients.</li><li>Develop scripts, conversion tracking systems, and follow-up protocols to ensure consistency and accountability.</li></ul>Team Development &amp; Leadership<ul><li>Lead, mentor, and inspire cross-functional teams across operations, marketing, and intake.</li><li>Partner with HR and the Office Manager to recruit, onboard, and train new employees in alignment with the firm&rsquo;s culture and performance standards.</li><li>Foster a culture of accountability, collaboration, and purpose-driven excellence.</li></ul>Financial Management<ul><li>Develop and oversee marketing and operations budgets.</li><li>Track spending, forecast outcomes, and ensure that firm resources are used efficiently and strategically.</li></ul>Data &amp; Technology<ul><li>Build and maintain dashboards and KPIs across departments for full-firm visibility.</li><li>Manage the firm&rsquo;s technology stack (CRM, case management, marketing automation, analytics tools) to ensure seamless integration and data integrity.</li><li>Use data insights to make informed operational and marketing decisions.</li></ul>Continuous Improvement<ul><li>Identify operational inefficiencies and process gaps; design and implement solutions that improve speed, quality, and results.</li><li>Lead initiatives to strengthen firm culture, client satisfaction, and brand reputation.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field. MBA preferred</li><li>Minimum 7 years of experience in senior operations and/or marketing leadership, preferably in a law firm, professional services, or growth-oriented company.</li><li>Proven success leading teams and managing budgets of $1M+.</li><li>Expertise in marketing analytics, funnel management, and multi-channel campaigns.</li><li>Strong operational acumen &mdash; capable of building systems, scaling teams, and driving accountability.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>High proficiency in CRM, project management, and analytics tools (e.g., Filevine, HubSpot, Monday, or similar).</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: $115,000&ndash;$125,000/year</li><li>Paid time off and holidays</li><li>Supportive, growth-focused work environment</li><li>Professional development and leadership opportunities</li><li>Meaningful work serving clients during life-changing challenges</li></ul>How to ApplyPlease email your resume and a brief cover letter describing your leadership approach and relevant experience to shiara@veritasattorneys.com. You may also apply via the &ldquo;Easy Apply&rdquo; option on Indeed.com.Additional Details<ul><li>Work Location: In-person only &ndash; Grand Junction, CO</li><li>Relocation: Required before start date if not currently local</li><li>Equal Opportunity: Veritas Injury Lawyers is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace.</li></ul>Job Type: Full-timePay: $115,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Director of Marketing and Operations

Search 10000+ Senior operations leader jobs near you this November. New roles added regularly across leading industries. Apply today.