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senior operations manager

Talents Tide

<div>
 <p>
  🌟
  <strong>
   We&rsquo;re Hiring: Senior Manager &ndash; Operations | Leading Healthcare Group | Dubai, UAE
  </strong>
  (UAE- NATIONAL ONLY)🌟
 </p>
 <p>
  Are you an experienced operations leader passionate about driving efficiency, innovation, and excellence in the healthcare sector?
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our client, a
  <strong>
   leading healthcare organisation in the GCC
  </strong>
  , is seeking a
  <strong>
   Senior Manager &ndash; Operations (Consumer Insights)
  </strong>
  to join their team in Dubai. With a strong presence across hospitals, clinics, and pharmacies in multiple countries, this group is known for its commitment to clinical excellence and patient care.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Senior Manager &ndash; Operations (Consumer Insights)
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai, UAE
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Operations
 </p>
 <p>
  <strong>
   Type:
  </strong>
  Full-Time
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Senior Manager &ndash; Operations will oversee the smooth execution of day-to-day operations, drive process optimization, and ensure alignment between business goals and operational performance. This role requires strategic vision, leadership, and a focus on continuous improvement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  🔹 Develop and implement operational strategies that align with organizational goals
 </p>
 <p>
  🔹 Drive process optimization, cost efficiency, and resource management initiatives
 </p>
 <p>
  🔹 Lead and mentor a high-performing operations team
 </p>
 <p>
  🔹 Collaborate across departments including HR, Finance, Supply Chain, and IT
 </p>
 <p>
  🔹 Ensure compliance, risk management, and operational excellence
 </p>
 <p>
  🔹 Leverage data insights to guide decision-making and performance improvement
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  ✅ Bachelor&rsquo;s degree in Business Administration, Operations Management, Industrial Engineering, or a related field
  <em>
   (MBA preferred)
  </em>
 </p>
 <p>
  ✅ 8&ndash;12 years of experience in operations management, with at least 3 years in a senior leadership role
 </p>
 <p>
  ✅ Proven success in improving processes, managing large-scale operations, and optimizing performance
 </p>
 <p>
  ✅ Strong leadership, analytical, and change management skills
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join This Organization?
  </strong>
 </p>
 <p>
  The company fosters a culture of
  <strong>
   innovation, collaboration, and continuous improvement
  </strong>
  , where employees are encouraged to make a meaningful impact. You&rsquo;ll be part of a forward-thinking healthcare group that values excellence, diversity, and purpose-driven leadership.
 </p>
 <p>
  If you&rsquo;re ready to take the next step in your career and lead operational transformation in a fast-growing healthcare environment, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📩
  <strong>
   Apply now
  </strong>
  or DM us to learn more about this opportunity.
 </p>
 <p>
  #HealthcareJobs #OperationsManagement #Leadership #DubaiJobs #NowHiring #SeniorManager #UAEJobs #Recruitment #HiringNow
 </p>
</div>


Senior Operations Manager

Deliveroo

<div><p><b>About the team</b></p><p>
The Middle East markets (UAE, Qatar, Kuwait) are one of our most dynamic and competitive markets. Functions include commercial, operations and marketing, and teams in the Middle East partner closely with global functions such as product, technology and consumer to deliver results for our customers.</p><p>
This role sits within Operations and is responsible for tracking, analysing, and building frameworks and processes to ensure that rider performance in the region is at optimal levels and riders are helped to earn optimally. Rider performance consists of a wide range of inputs and levers which can be used to achieve this.</p><p><b>
About the role</b></p><p>
Operating at scale in a hyper<b>-</b>competitive, hyper-growth environment is no easy feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Director of Operations, Middle East, you&rsquo;ll have a key role in ensuring the success of the logistics network in our Middle East markets. This centres around ensuring that we always have the best performing riders on the road, working with stakeholders within Ops to find the right approach through levers like communications, incentivization and others. This role is regional, and will be required to build world-class frameworks and systems that are both effective and scalable. The objective is straightforward: build the best systems to ensure riders are able to deliver the best experience for our customers and merchants.</p><p>
You&rsquo;ll work closely with other members of the Middle East rider operations teams, as well as wider teams within HQ Ops, Product and Tech to ensure the best possible outcomes for our riders, restaurants and customers.</p><p><b>
What you&rsquo;ll be doing</b></p><ul><li><p>
Building effective, scalable and efficient frameworks and systems that can be centralised to manage rider performance across the Middle East</p></li><li><p>
Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, an incentive strategy designed to tackle a specific rider performance problem.</p></li><li><p>
Track our key metrics, look for unusual trends in our data and uncover root causes to ensure that we preserve the health of the network.</p></li><li><p>
Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget</p></li><li><p>
Provide regular, relevant, concise updates on rider performance to wider business stakeholders.</p></li></ul><p><b>
Requirements</b></p><ul><li><p>
A high standard of university-level education</p></li><li><p>
6+ years of experience in data analytics, program management, consulting, banking, engineering or a high-growth start up.</p></li><li><p>
Excellent problem-solving skills &ndash; experience solving tough, complex problems.</p></li></ul><ul><li><p>
An ownership mindset that means you know what is happening in your area of responsibility, and a curiosity to uncover and diagnose unusual outcomes.</p></li><li><p>
Experience building scalable processes, tools and structured change methodologies, and therefore enjoying working in a process-driven environment.</p></li><li><p>
Strong analytical mindset and comfortable with large data sets (experience with SQL, Python).</p></li><li><p>
Excellent stakeholder management and communication skills.</p></li><li><p>
Comfortable handling multiple workstreams at the same time, working both individually and as part of a team</p></li></ul><p><b>
Why Deliveroo</b></p><p>
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.</p><p>
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.</p><p><b>
Workplace &amp; Benefits</b></p><p>
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.</p><p><b>
Diversity</b></p><p>
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.</p><p>
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</p></div>

Senior Operations Manager - Rider Performance

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for a Senior Operations Manager to join the team and focus on growing our Local shops business, which is the region&rsquo;s biggest grocery aggregator enabling millions of consumers to order and get products from their favorite stores delivered to their homes.
 <br/>
 <br/>
 <strong>
  What&rsquo;s On Your Plate?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing the full operations end to end (team operations, 3pl management, vendor management, picker management, property/asset management, operational standards, expense control).
  </li>
  <li>
   Stock management: Ensure correct processes, policies and proper management of store data to ensure only products available in the store are present on the app.
  </li>
  <li>
   Picker process: Ensure efficient and correct pick and pack process and service level (picking up the correct item/quantity) &amp; proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
  </li>
  <li>
   3PL personal management: hiring and managing strong 3PL partners who provide and manage manpower to improve our overall in-store operations.
  </li>
  <li>
   Property / Asset Management: Proper management of the property and facility, plus asset management and tracking.
  </li>
  <li>
   Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.
  </li>
  <li>
   Managing Productivity, work standards, and development of store staff.
  </li>
  <li>
   Monitoring and managing the store costs VS budget for the section.
  </li>
  <li>
   Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
  </li>
  <li>
   Monitoring the financial and operational performance of each store and initiating required actions for improvement.
  </li>
  <li>
   Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
  </li>
  <li>
   Developing action plans with the department manager to address weak areas in need of improvement.
  </li>
  <li>
   Instituting training and developmental programs for staff and monitoring effective implementation.
  </li>
  <li>
   Monitoring product range availability according to selected store product range.
  </li>
  <li>
   Develop preventive and regular maintenance plans.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What Did We Order?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have at least 10+ years of experience in progressive development and management/consulting of physical logistics or warehousing fulfillment processes, matured by working for large retailers, in an international setting. If you have worked for a fulfillment, operations, e-commerce, FMCG retail business it is a plus.
  </li>
  <li>
   You have built teams and led cross-functional projects at scale.
  </li>
  <li>
   You are very detail-oriented, structured, and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
  </li>
  <li>
   You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
  </li>
  <li>
   You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
  </li>
  <li>
   Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
  </li>
  <li>
   Language skills: Fluent English and Arabic would be highly advantageous.
  </li>
 </ul>
</div>


Sr. Manager Operations - Local Shops

Washmen

<div><div><b>Company Overview</b></div><div>
Washmen is the UAE&rsquo;s leading on-demand laundry service, ranked among the world&rsquo;s top three and globally recognized as the most technologically advanced in the industry.</div><div>
We are now extending Washmen&rsquo;s operational excellence beyond garments and leather goods into the customer&rsquo;s home.</div><div><b>
Our ambition:</b></div><div>
To build the most reliable, scalable, and technology-driven on-demand home service in the region &mdash; setting a new operational benchmark for in-home couch, mattress, curtain and carpet cleaning.</div><div></div><div><b><br>
Role: Operations Manager &ndash; Home Services</b></div><div>
We are hiring an EIR with strong operations experience to build and run Washmen&rsquo;s new home services vertical from the ground up - specifically <b>couch, mattress, curtain and carpet cleaning.</b></div><div>
This role reports to operations leadership and will act as the founding builder-operator of the vertical.</div><div>
You will design the service, hire the team, supervise the first jobs yourself, fix failures, build SOPs, and scale the operation.</div><div>
This is a hands-on execution role &mdash; not a coordination or oversight role.</div><div></div><div><b><br>
You will be responsible for:</b></div><div>
Field operations</div><div>
Customer service operations</div><div>
Hiring, onboarding, training &amp; development</div><div>
Analytics &amp; reporting</div><div>
Alignment with Product and Growth teams</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
1) Build the Service</b></div><div>
Design the end-to-end customer and operational journey</div><div>
Define service scope, execution steps and SLAs</div><div>
Select vans, machines, tools, chemicals and setup standards</div><div>
Create SOPs and playbooks for technicians and customer service</div><div>
Establish safety and in-home customer handling protocols</div><div><b>
2) Launch &amp; Execute</b></div><div>
Personally supervise and run early operations</div><div>
Identify operational failures and resolve them quickly</div><div>
Turn real-world learnings into standardized processes</div><div>
Ensure daily reliability before scaling volume</div><div><b>
3) Team Hiring &amp; Training</b></div><div>
Hire technicians, customer service and support staff</div><div>
Train teams on execution quality and customer interaction</div><div>
Build skill levels and career growth development plan</div><div>
Implement accountability and performance management</div><div><b>
4) Daily Operations Management</b></div><div>
Manage scheduling, routing and capacity planning</div><div>
Handle escalations and service recovery</div><div>
Maintain consistency across teams</div><div>
Lead daily / weekly / monthly operational reviews</div><div><b>
5) Customer Operations</b></div><div>
Build support workflows and resolution protocols</div><div>
Define response and service SLAs</div><div>
Train support team on service understanding</div><div>
Bridge the gap between field execution and customer service</div><div>
Convert customer feedback into operational improvements</div><div><b>
6) Reporting, Analytics &amp; Insights</b></div><div>
Set up operational dashboards and reporting cadence</div><div>
Define KPIs across productivity, quality and reliability</div><div>
Analyze root causes behind complaints and failures</div><div>
Turn data into actionable improvements</div><div>
Share structured insights with Product and Growth teams</div><div>
Identify patterns impacting retention and repeat usage</div><div><b>
7) Cross-Functional Execution</b></div><div>
Act as the operational interface with Product</div><div>
Improve booking flows and service design</div><div>
Ensure operational readiness before marketing campaigns</div><div>
Support growth experiments with operational planning</div><div>
Help marketing understand customer insights, capacity and constraints</div><div>
Prepare operations for scale</div><div></div><div><b><br>
Candidate Profile</b></div><div>
We are not looking for a consultant, planner, or coordinator.</div><div>
We are looking for a builder-operator.</div><div>
You will not inherit an operation. You will build one and then run it.</div><div></div><div><b><br>
Must Have</b></div><div>
5&ndash;10+ years experience in operations or field services</div><div>
Experience launching or building an operation from zero</div><div>
Comfortable working in the field during early stages</div><div>
Experience hiring and managing frontline teams</div><div>
Experience setting KPIs, SLAs and operational reporting</div><div>
Strong problem solving and execution ability</div><div>
Ability to create structure where none exists</div><div>
Hands-on and detail oriented</div><div>
Strong ownership mentality</div><div></div><div><b><br>
Ideal Backgrounds</b></div><div>
Home services</div><div>
Field service companies</div><div>
Service startups</div><div></div><div><b><br>
Not Suitable</b></div><div>
Pure strategy or consulting roles</div><div>
Project managers without operational ownership</div><div>
Candidates who have not built something from the ground up</div><div></div><div><b><br>
Location</b></div><div>
Dubai, UAE</div><div></div><div><b><br>
Why Join Washmen</b></div><div>
Work in a fast-growing, innovation-driven environment with the resources and ambition to set new standards.</div><div>
Our operations span 4 facilities totaling 50,000+ sq. ft., a central head office, and a fleet of 100 vans powered by a 600-person workforce serving over 140,000 customers.</div><div>
This is a rare opportunity to build a real-world service line from day one &mdash; and own its success in the market.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Operations Manager (EIR)- Home Services Vertical (Launch Role)

Grand Cryo wellness DMCC

<p>as <b>HR Manager</b></p><ul><li>Manage visa processing, renewals, and related applications with DMCC, DHCA, MOHRE, and other relevant authorities.</li><li>Develop, implement, and update HR strategies, policies, procedures, and the employee handbook in line with company objectives and UAE labor laws.</li><li>Oversee end-to-end recruitment, onboarding, probation, confirmation, and exit processes.</li><li>Prepare offer letter, contract, confidentiality agreement or amendment of contract, salary certificate as needed.</li><li>Manage payroll coordination, employee benefits administration, and compensation structures in collaboration with Finance.</li><li>Handle employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.</li><li>Ensure full compliance with UAE labor law, immigration regulations, and internal company policies.</li><li>Maintain accurate and confidential HR records, employee contracts, and personnel documentation.</li><li>Act as the primary point of contact for employee inquiries, policy interpretation, and workplace support.</li><li>Act as primary point of contract for banks for employee verification.</li><li>Coordinate performance management, appraisals, and employee development initiatives.</li><li>Attend UAE labor law and immigration-related seminars, workshops, and training to remain updated on regulatory changes.</li><li>Manage WPS, ensuring accurate records of employee bank details, salary, other employee details.</li><li>Ensure smooth work relationship of staff in the organization</li><li>Manage staff schedule; regular schedule, during Ramadan or holidays.</li><li>Any adhoc requests from management</li></ul><p>as <b>Operations Manager</b>:</p><ul><li>Oversee day-to-day business operations to ensure efficient workflows and coordination across all departments.</li><li>Supervise administrative and operational staff, ensuring productivity and adherence to company standards.</li><li>Prepare, review, and manage business agreements, including service contracts, supplier agreements, and employment-related documents in coordination with HR and Finance.</li><li>Manage trade license, establishment card, and DHA facility and professional license renewals, ensuring timely compliance.</li><li>Manage inspection during trade license renewal</li><li>Coordinate with Medical directors any matters relevant to operation.</li><li>Supervise and oversee all applications to DMCC, DHCA, DED, and other relevant authorities for company services, ensuring regulatory compliance and timely approvals.</li><li>Ensure compliance with applicable legal, health, safety, and quality standards</li><li>Monitor operational performance and provide regular feedback to staff</li><li>Manage relationships with vendors, suppliers, service providers, and key stakeholders.</li><li>Act as the primary liaison with DMCC, DHCA, DED, and Concordia DMCC, and other relevant authorities for operational and regulatory matters.</li><li>Coordinate with HR, Finance, and Management to ensure alignment.</li><li>Ensure that all company facilities and office spaces are properly maintained, organized, and fully operational.</li><li>Any adhoc requests from management</li></ul><p><b>QUALIFICATION:</b></p><ul><li>Minimum 3 years of work experience in the UAE, with strong knowledge and practical experience in UAE Labor Law</li><li>Experience working in hospital, clinic or medical laboratory is preferred</li><li>Bachelor&rsquo;s degree required</li><li>Experience with DMCC, DED, and DHCC regulations and processes is highly preferred</li><li>Immediately available candidates are preferred</li><li>Accounting or finance background is an advantage</li><li>Excellent English communication skills, both verbal and written</li><li>Strong organizational, multitasking, and problem-solving abilities</li><li>Ability to work independently and handle confidential information professionally</li></ul><p>Job Types: Full-time, Permanent</p>

HR & Operations Manager

Amber Group

<div>
 <p>
  The General Manager oversees all operations and drive business growth for our company in Dubai. The General Manager will provide strategic leadership, manage a team of managers across multiple departments, and ensure superior operations, profitability, and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute strategic business plans to achieve revenue, profit, and growth objectives for the Dubai business unit
  </li>
  <li>
   Oversee all operations including sales, marketing, compliance, mid office operations and risk
  </li>
  <li>
   Recruit, train, motivate, and manage a high-performing team of department managers and staff
  </li>
  <li>
   Implement effective processes, policies, and systems to optimize efficiency and productivity
  </li>
  <li>
   Analyze financial data and KPIs to make informed business decisions that maximize profitability
  </li>
  <li>
   Ensure compliance with all relevant laws, regulations, and internal policies
  </li>
  <li>
   Identify opportunities for growth, new products/services, and process improvements
  </li>
  <li>
   Manage relationships with key clients, partners, vendors, and stakeholders
  </li>
  <li>
   Prepare comprehensive reports on performance, risks, and future projections for senior leadership
  </li>
  <li>
   Provide hands-on leadership, coaching, and conflict resolution as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Management or related field; MBA preferred
  </li>
  <li>
   8+ years of progressive management experience, preferably in multi-unit operations
  </li>
  <li>
   Proven track record of achieving revenue, profit, and business growth targets
  </li>
  <li>
   Strategic thinking abilities to develop and execute effective business strategies
  </li>
  <li>
   Strong leadership, coaching, and people management capabilities
  </li>
  <li>
   Financial management, budgeting, and forecasting skills
  </li>
  <li>
   Excellent communication, presentation, and negotiation skills
  </li>
  <li>
   Proficient in MS Office and business intelligence tools
  </li>
  <li>
   Knowledge of UAE/GCC business practices and regulations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will be a results-driven leader with exceptional management abilities to drive operational excellence and profitability in a fast-paced business environment. If you believe you are the right fit for this role and ready to make an impact, apply now or connect with us at
  <strong>
   karin.ng@ambergroup.io
  </strong>
  .
 </p>
</div>


General Manager

GE Aerospace

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
The Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms &amp; Conditions of the Contract and achieving the Financial targets as defined in the business case for respective product lines.<br>
The role involves fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract.<br>
Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews.<br>
Owns/influences Shop visit budgets and operating plans.<br>
The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&amp;L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><div><div><p><b>
Company Overview:</b></p><p>
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!</p><p></p><p><b>
Site Overview:</b></p><p>
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region&rsquo;s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.</p></div></div><p></p><div><div><div><div><div><div><div><div><div><p><b>
Role Overview:</b></p></div></div></div></div></div></div></div></div></div><ul><li>
Responsible for the customer satisfaction, On Time Delivery and Profitability/Cost for assigned Customer Contracts, working in partnership with respective Customer Program Managers and Product Line leadership. Provide both service agreement and time and material program management of engine and module shop visits including status reporting as specified within customer agreements. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the Customer Team (SD, CSM, CPM, SPM, FSE), Engineering, MRO and repair organizations and/or other teams to solve customer issues. Function as liaison between internal organizations and customers for assigned contracts across the global network, for all respective product lines.</li><li>
Leads others to find creative solutions within complex Airline customer management and MRO shop processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, material and vendor management, knowledge of manufacturing/repair and engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.</li><li>
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates externally and internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers. Drives a LEAN approach to secure lasting customer and business outcomes.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Role models Acting with Humility, Leading with Transparency and Delivering with Focus</li><li>
Expertise in applying Customer Relationship Management and Program Management processes and an ability to apply LEAN as a way of life in a transactional environment</li><li>
Demonstrable experience of developing strong customer and key stakeholder relationships, with an ability to build trust and inspire confidence, whilst managing sometimes conflicting multiple internal/external demands and difficult messaging</li><li>
Demonstrable ability to thrive in a high-pressure environment to support Airline Customer and Shop Operational tempo</li><li>
Strong oral and written communication skills with an ability to positively engage at all levels of the Customer organization</li><li>
Bachelor&rsquo;s degree from an accredited university or college or equivalent knowledge and experience</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Passionate about Our Customers, Our Business and Team</li><li>
Strong business and financial acumen &ndash; ability to manage a Shop Visit as a P&amp;L account and optimize cost in a long-term revenue accounting and T&amp;M context</li><li>
On a well-advanced journey to develop LEAN Mastery</li><li>
Culturally sensitive with the ability to influence and lead in a global environment</li></ul><p></p><p>
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.</p><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>Yes</p></div></div></div></div></div></div></div></div><p></p>

Lead Customer Operations Manager

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