senior operations manager

Antal International

<div>
 
 
 Plant Manager &ndash; Food Manufacturing - KSA
 
 
 
 
 
 
 Our client, a MNC Food Ingredients company is looking to hire a Senior Operations cum Plant Manager for their new production facility in Saudi Arabia.
 
 
 
 
 
 
 Budget:
 
 SAR 50K &ndash; 60K (plus benefits)
 
 
 
 
 
 
 Note:
 
 Only candidates with Food Manufacturing specifically Food ingredients, Dairy OR Meat Industry. Having strong experience of managing Big Plant Operations along with people management experience will be selected for this role.
 
 
 
 
 
 
 Job Purpose:
 
 The Senior Operations &amp; Plant Manager leads the end-to-end performance of the manufacturing facility, delivering strategic and operational excellence across safety, quality, service, cost, sustainability, and people development to drive business profitability and growth in alignment with corporate objectives.
 
 
 The Senior Operations &amp; Plant Manager drives the design, procurement, construction, and commissioning of the processing facility as initial project lead, with pathway to Plant Manager post start‑up.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering / Food / Diary Processing with ten years manufacturing management experience.
 </li>
 <li>
 Experience 10 - 15+ years as a Plant Manager.
 </li>
 <li>
 Expert in processes, equipment, food safety, ERP/MES. Worked with and knowledge of dry mixes, soups/bases, sauces, seasonings, etc. and packaging (technologies and equipment). Manage risks/crises proactively.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibility:
 
 
 <ul>
 <li>
 The Senior Operations &amp; Plant Manager is accountable for end‑to‑end performance of the plant, providing strategic and operational leadership to deliver safety, quality, service, cost, people development, and sustainability objectives in line with business strategy.
 </li>
 <li>
 Develops and delivers the plant operations budget (operating and capital), reviews production costs and plant efficiency, and implements actions to achieve profitability and cash flow targets.
 </li>
 <li>
 Develops plans for cost‑effective use of materials, machines, utilities, and employees, ensuring achievement of plant efficiency metrics and business KPIs.
 </li>
 <li>
 Manages Plant Operating and Capital Budgets and manufacturing‑related cost improvement initiatives, including value engineering and waste reduction. Reviews/approves Factory Operational Readiness Plan, executes commissioning, start up, training curriculum, and employee hiring/onboarding for factory ramp up.
 </li>
 <li>
 Manages URS development for factory functions, ensuring engineering design meets operational requirements and aligns with project budget.
 </li>
 <li>
 Leads production planning and execution, ensuring all products manufactured and distributed meet regulatory (legal), food safety, quality, and customer service requirements and are produced on schedule to meet demand.
 </li>
 <li>
 Drives plant operational roadmap in partnership with corporate functions and collaborates with Supply Chain, Sales, and Finance on S&amp;OP, demand surges, and NPI.
 </li>
 <li>
 Provides overall leadership to operational, technical, and support teams (Production, Packaging, Warehousing, Shipping, Maintenance, Planning, Purchasing), ensuring effective collaboration with Quality, Supply Chain, Finance, HR, and Commercial.
 </li>
 <li>
 Responsible for managing third‑party service providers, including external warehouses and other third‑party operations, ensuring performance, compliance, and cost targets are met.
 </li>
 <li>
 Develops and manages Supply Chain Project Management Plan, operational stakeholder engagement, and communication plans and also creates operational team structure, RACI, and decision matrix; manages resource needs, project tools, risk matrix, and change requests.
 </li>
 <li>
 Leads Health, Safety and Environment programs, ensuring compliance with applicable laws, regulations, and company policies and achievement of plant safety and sustainability goals.
 </li>
 <li>
 Manages the Environment Management Systems and drives Plant Sustainability initiatives in line with corporate and legal requirements. Develops and manages Supply Chain Project Management Plan, operational stakeholder engagement, and communication plans.
 </li>
 <li>
 Champions the use of data, digital tools and manufacturing systems (OEE dashboards, MES, ERP) to drive performance visibility, decision‑making, and loss elimination.
 </li>
 <li>
 Owns plant risk management including business continuity planning, crisis management, and mitigation of operational, quality, safety, and supply risks.
 </li>
 <li>
 Ensures the plant complies with all applicable laws, regulations, relevant industry codes of practice, and company policies across the country of raw material supply, production, and finished goods destination.
 </li>
 <li>
 Ensures effective internal controls over inventory, assets, and operational processes to meet governance and audit requirements.
 </li>
 <li>
 Provides strategic leadership to align plant operations with company business objectives, including capacity planning, network footprint, and make‑or‑buy decisions.
 </li>
 <li>
 Drives the plant&rsquo;s long‑term operational roadmap (automation, digitalization, layout changes, technology upgrades) in partnership with corporate functions.
 </li>
 <li>
 Collaborates closely with Supply Chain, Sales, and Finance to support S&amp;OP, ensuring feasible production plans, service level targets, and optimized inventory across the network.
 </li>
 <li>
 Leads cross‑functional forums to manage demand surges, new product introductions, and portfolio changes, minimizing write‑offs and service failures.
 </li>
 <li>
 Supports key customer initiatives by ensuring on‑time launches, customized specifications, and reliable service performance, and participates in major customer visits or audits as plant owner.
 </li>
 <li>
 Partners with R&amp;D and Commercial on new product development, industrialization, and value engineering to deliver margin improvement and innovation speed‑to‑market.
 </li>
 </ul>
 
 
</div>

Plant Manager

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

Boston Consulting Group (BCG)

<div>
 Who We Are
 
 
 At Inverto in Riyadh, we&rsquo;re defining what&rsquo;s next in procurement and supply chain&mdash;driven by ambition, precision, and impact. With the strength of BCG behind us and a sharp entrepreneurial mindset at our core, we partner with leading global organizations to deliver strategies that create lasting value.
 
 
 Our people are central to that mission. As experts who move with intent and momentum, we continually invest in developing our capabilities, expanding our reach, and scaling our impact. Growth at Inverto is shared growth-opening new opportunities for our clients, our business, and our teams.
 
 
 What You'll Do
 
 
 The Business &amp; Operations Senior Manager drives the effective operationalization of Inverto&rsquo;s regional growth agenda by leading key commercial, people, financial, and operational processes for the Middle East.
 
 
 Acting as a strategic partner to Inverto leadership and EMESA teams, the role ensures transparency in business development activities, enables strong go-to-market execution, and supports high-quality decision-making through robust performance and financial management. It plays a central role in shaping and sustaining talent and team development, driving a cohesive and high-performing culture, and ensuring optimal staffing and resource allocation.
 
 
 The position also safeguards operational excellence by strengthening cross-functional collaboration with BCG Core and Inverto EMESA, ensuring reliable data flow, and securing compliance with governance, legal, and internal standards. Additionally, it oversees local office operations and orchestrates shared services and marketing initiatives to enable seamless delivery and reinforce Inverto&rsquo;s brand presence in the region.
 
 
 A key aspect of the role is ensuring alignment between BCG core and Inverto-specific requirements, in accordance with Inverto&rsquo;s global guardrails, and business model.
 
 
 Overall, the role is critical in enabling the Middle East business to operate effectively, grow sustainably, and achieve its strategic objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead Management and GTM support
 </li>
 <li>
 Partner with Inverto Managing Directors, Principals, and Inverto EMESA to operationalize the Inverto growth plan and operating model by translating strategic priorities into actionable initiatives and effective execution
 </li>
 <li>
 Liaise with the Inverto Business Excellence team and local Inverto leadership to ensure full transparency in the BD pipeline, including tool management / data accuracy, process alignment, and effective governance of local Inverto leads
 </li>
 <li>
 Enable commercial success by creating visibility into local platforms (e.g., local BCG lead calls), synthesizing insights, and supporting senior stakeholders with actionable steering information
 </li>
 <li>
 People &amp; Talent Management
 </li>
 <li>
 Drive optimal team deployment and resource allocation in close collaboration with the Inverto EMESA team, ensuring sustained delivery capacity and alignment with business needs
 </li>
 <li>
 Shape the Middle East hiring strategy jointly with Inverto EMESA and local recruiting teams, contributing to the attraction and retention of top consulting talent and enhancing the effectiveness of selection processes
 </li>
 <li>
 Coordinate and improve professional development initiatives - including career development, training, retention, and team affiliation - liaising with EMESA team
 </li>
 <li>
 Lead local people-related initiatives that strengthen team cohesion and organizational culture
 </li>
 <li>
 Ensure smooth HR operations and benefits implementation in collaboration with local HR teams
 </li>
 <li>
 Support driving the Teaming process in partnership with Inverto&rsquo;s central Teaming Team, ensuring effectiveness and continuous improvement.
 </li>
 <li>
 Financial Planning &amp; Performance Management
 </li>
 <li>
 Collaborate with Finance teams to steer annual strategic and financial planning processes, ensuring alignment between functional priorities and financial targets
 </li>
 <li>
 Ensure rigorous budgeting, forecasting, and financial reporting, translating data into insights and recommendations for senior leadership
 </li>
 <li>
 Liaise with Inverto and BCG Finance teams to ensure accurate cost accounting and P&amp;L management against Plan
 </li>
 <li>
 Support Inverto Commercial Finance in maintaining full transparency of the project portfolio, enabling informed decision-making on performance and risk management
 </li>
 <li>
 Collaboration &amp; Data flow
 </li>
 <li>
 Maintain strong and effective collaboration with BCG Core and Inverto EMESA teams (BST, HR, IT, etc.), enhancing cross-functional processes and ensuring smooth operational integration
 </li>
 <li>
 Ensure reliable information and data flow between Inverto Middle East and Inverto EMESA, including oversight of non-automated processes and adherence to data governance standards
 </li>
 <li>
 Risk Management &amp; Compliance Coordination
 </li>
 <li>
 Support governance, risk management, and compliance efforts by ensuring alignment of local operations with Inverto EMESA and BCG Core requirements, while proactively identifying improvement areas
 </li>
 <li>
 Ensure compliance with legal standards and internal policies, implementing effective local controls and maintaining transparency on regulatory updates
 </li>
 <li>
 Establish processes to systematically gather and synthesize up-to-date information on relevant compliance regulations
 </li>
 <li>
 Local Coordination &amp; Office Enablement
 </li>
 <li>
 Oversee day-to-day office operations of the Inverto team and act as a key point of contact for internal and external stakeholders, ensuring smooth and efficient business operations
 </li>
 <li>
 Coordinate shared services and functions (e.g., HR, Recruiting, IT) with BCG where applicable, optimizing processes to support local delivery
 </li>
 <li>
 Drive local marketing initiatives and ensure consistent execution of campaigns in alignment with global teams (Global Inverto Marketing and Global Employer Branding), maintaining a unified and compelling brand presence
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 Bachelors or Masters degree with an above-average grade.
 
 
 8+ years of relevant experience within business operations
 
 
 Confident presence in an international environment, business fluent in English.
 
 
 Who You'll Work With
 
 
 Reporting to the Inverto Managing Director
 
 
 Working with global, regional and local teams
 
 
 Hyper motivated individuals
 
 
 Entrepreneurs and those that have a growth mindset
 
 
 Teammates that are authentic by nature, they thrive to support the team to win
 
 
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
</div>

Inverto | Business & Operations Senior Manager

<div>At ABB, we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Country Holding Officer
__
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. 
 
As the Managing Director of ABB Academy Saudi Arabia, you will lead all academy functions, ensuring relevance, driving growth, and fostering effective program delivery. You will be responsible for setting and executing the academy's strategy, overseeing operations, and positioning the center as a trusted partner in technical training within Saudi Arabia. This role is pivotal in establishing and growing the new legal entity, ensuring compliance, and building a strong employer and partner ecosystem in the Kingdom. 
 
This Position reports to:
The role will report to the Country Holding Officer of ABB in Saudi Arabia. 
 
We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.<ul><li>
Commercial &amp; Portfolio Leadership: Drives commercial strategy, market growth, competitive positioning, and KPI delivery across the assigned geography; oversees full product and solution lifecycle, portfolio roadmap, quality, and P&amp;L performance.</li><li>
Operational &amp; Financial Excellence: Optimizes pricing, cost efficiency, sales force productivity, and standardized processes (e.g., Salesforce); leads strategic planning, budgeting, funding models, and ensures full compliance with legal, regulatory, and accreditation requirements.</li><li>
Academy, Programs &amp; Ecosystem Development: Establishes and commissions academy facilities and labs; oversees design and delivery of training programs and the full student journey; builds and manages partnerships with ministries, universities, employers, and ecosystem stakeholders to position the academy as a trusted technical training provider.</li><li>
People, Culture &amp; Performance Management: Recruits, develops, and leads high‑performing teams; ensures trainer and program quality; monitors performance and drives continuous improvement while fostering a culture grounded in excellence, inclusion, sustainability, compliance, and integrity.</li></ul><h2 class="jobSectionHeader">
Our Team Dynamics</h2>
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the Role<ul><li>
15+ years of experience in senior operations or HR roles (electronics preferred), or senior management in education/vocational training or human capital development, with experience dealing with chambers, associations, or authorities in education policy.</li><li>
Proven track record in training management, training oversight, or large‑scale HR/talent development programs; strong business management skills (PR/marketing is a plus).</li><li>
Strategic thinker with analytical approach, persistence, empathy, enjoyment in developing people, complete integrity, and role‑model leadership in compliance and ethical standards.</li></ul><ul><li>
Understanding of market and industry trends within electrification and the implications on skills and competencies</li><li>
Ability to communicate confidently in English and Arabic; Saudi National preferred.</li></ul>
We empower you to take the lead, share bold ideas, and shape real outcomes. You&rsquo;ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn&rsquo;t just matter, it moves things forward<h2 class="jobSectionHeader">
Benefits
</h2>We invest in our people with benefits that go beyond the basics because your future matters.<h2 class="jobSectionHeader">
More about us
</h2>Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.</div>

Head of ABB Training Center, Saudi Arabia

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.
The Job in a Nutshell 
We are looking for a detail-oriented and proactive Senior People Operations Specialist to be the
cornerstone of our People &amp; Culture function in Riyadh. You will own the entire employee
lifecycle, ensuring smooth operations from onboarding to offboarding, maintaining impeccable
compliance with Saudi labor laws and fostering a positive employee experience. Your work
will ensure our people processes are efficient, legally sound, and supportive of our team's growth and engagement 
What Will You Do❓
Employee Lifecycle<ul><li>
Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts, and amendments.</li><li>
Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li><li>
Administer employee status changes, handling promotions, transfers, and related documentation.</li><li>
Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li><li>
Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality. 
 
Payroll &amp; HRIS Management</li><li>
Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li><li>
Own the administration of employee benefits programs, with specific responsibility for Medical/Health Insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li><li>
Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li><li>
Coordinate with finance to ensure accurate accounting and disbursement of payroll. 
 
Compliance &amp; Legal Adherence</li><li>
Ensure 100% compliance with all Saudi labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li><li>
Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li><li>
Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li><li>
Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li><li>
Maintain meticulous records for all compliance-related activities. 
 
Policy Development &amp; Process Improvement</li><li>
Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li><li>
Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li><li>
Document and standardize all operational processes and workflows. 
 
Employee Engagement &amp; Support</li><li>
Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li><li>
Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li><li>
Foster a culture of trust and transparency through clear and compassionate communication</li></ul> 
What Are We Looking For❓<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>
3+ years of proven experience in a People Operations, HR Generalist, or HR Operations role with a strong focus on payroll, benefits, and compliance.</li><li>
In-depth, hands-on experience with mandatory social insurance programs and labor office procedures is essential.</li><li>
Extensive experience in administering group medical insurance policies (additions, deletions, claims support).</li><li>
High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.</li><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>
3+ years of proven experience in a People Operations, HR Generalist, or HR Operations role with a strong focus on payroll, benefits, and compliance.</li><li>
In-depth, hands-on experience with mandatory social insurance programs and labor office procedures is essential.</li><li>
Extensive experience in administering group medical insurance policies (additions, deletions, claims support).</li><li>
High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.</li><li>
Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements.</li><li>
Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.</li><li>
Excellent communication and interpersonal skills, with the ability to explain complex information clearly.</li><li>
Proactive, solution-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
High proficiency with Government platforms Qiwa, Muqeem, Muddad, GOSI, Ministry of Human Resources, Riyadh Chamber.</li><li>
Comprehensive and up-to-date knowledge of local labour laws, employment standards, and statutory benefits requirements.</li><li>
Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.</li><li>
Excellent communication and interpersonal skills, with the ability to explain complex information clearly.</li><li>
Proactive, solution-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
High level of integrity and professional ethics.</li></ul> 
Who Will Excel❓<ul><li>
strong interpersonal and communication skills</li>
Detail-oriented with strong organizational abilities 
<li>
</li></ul>What We Offer You❗ 
We believe you will love working at Foodics!<ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Senior People Operations specialist

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

Confidential Government

<div>
 
 
 Leasing Senior Manager
 
 
 
 We are seeking an experienced
 
 Leasing Senior Manager
 
 to lead leasing strategies and drive occupancy and revenue growth across our retail and commercial properties.
 
 
 The role will focus on attracting high-quality tenants, negotiating lease agreements, and ensuring a strong tenant mix while building long-term relationships with tenants and stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 &bull; Develop and implement leasing strategies to achieve occupancy and revenue targets
 
 
 &bull; Lead lease negotiations with prospective and existing tenants
 
 
 &bull; Identify and attract high-quality tenants to maintain an optimal tenant mix
 
 
 &bull; Conduct market analysis to identify opportunities and stay competitive
 
 
 &bull; Build and maintain strong relationships with tenants
 
 
 &bull; Collaborate with internal teams including operations, marketing, finance, and legal
 
 
 &bull; Monitor leasing performance and provide reports to senior management
 
 
 &bull; Ensure compliance with leasing policies and regulatory requirements
 
 
 
 Requirements
 
 
 
 &bull; 7&ndash;10 years of experience in leasing, real estate, or property management
 
 
 &bull; Strong experience in retail or commercial leasing
 
 
 &bull; Proven negotiation and deal-closing skills
 
 
 &bull; Leadership experience managing leasing teams
 
 
 &bull; Strong financial and analytical skills
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Real Estate, Marketing, or related field
 
 
 &bull; Professional certifications such as
 
 RICS, ICSC, or CPM
 
 are a plus
 
 
 📍
 
 Location:
 
 Saudi Arabia
 
</div>

Senior Leasing Manager

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