project manager

business development manager Jobs in Riyadh

business development manager

commercial manager

senior business development manager Jobs in Riyadh

senior business development manager

customer experience senior specialist Jobs in Riyadh

customer experience senior specialist

senior operations manager

Emdad By Elm

<div>
 
 
 Job Title
 
 
 
 
 Senior Director of Shared Services
 
 
 
 
 Section
 
 
 
 Operations
 
 
 
 Department
 
 
 
 Shared Services
 
 
 
 Reporting to
 
 
 
 Vice-President of Operations
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Senior Director of Shared Services provides strategic oversight and coordination across the museum&rsquo;s infrastructure functions, including Finance, Human Resources, Procurement, and Facility Management. This pivotal role ensures these enabling services are responsive to the needs of the museum's core mission while maintaining the highest standards of compliance, accountability, and efficiency. As the backbone of the Museum&rsquo;s operational ecosystem, this role enables cultural and public-facing departments to flourish through sound infrastructure and coordinated support. The Senior Director is responsible for strategic planning, cross-functional alignment, and service innovation across all shared service areas. This role requires a results-driven leader with extensive experience in organizational operations, exceptional financial and administrative skills, the ability to foster collaboration across departments and align administrative systems with the Museum&rsquo;s strategic priorities and organizational values. With a focus on excellence, compliance, and continuous improvement, the Director plays a vital role in sustaining the Museum&rsquo;s long-term stability and mission delivery, fostering a culture of transparency, excellence, and support.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Lead strategic planning for all shared service areas, ensuring operational support aligns with MoWC&rsquo;s mission and strategic goals.
 </li>
 <li>
 Contribute to museum-wide initiatives, acting as a key operational advisor to VP Operations.
 </li>
 <li>
 Define annual work plans, targets, and KPIs for each unit under Shared Services.
 </li>
 <li>
 Develop and implement a comprehensive shared services strategy that supports the museum&rsquo;s mission and aligns with its long-term goals
 </li>
 </ul>
 
 
 
 
 
 Operational Oversight
 
 
 <ul>
 <li>
 Oversee HR operations including talent acquisition, development, retention, and compliance.
 </li>
 <li>
 Oversee building and facilities management, ensuring a secure, safe, and welcoming environment.
 </li>
 </ul>
 
 
 
 
 
 Risk Management
 
 
 <ul>
 <li>
 Implement and oversee risk management practices across departments.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 
 <ul>
 <li>
 Develop, manage, and monitor the Shared Services budget in collaboration with the Finance Department.
 </li>
 </ul>
 
 
 
 
 
 Policies, Processes, and Procedures
 
 
 <ul>
 <li>
 Monitor and enforce internal control frameworks and regulatory compliance.
 </li>
 <li>
 Establish metrics and key performance indicators (KPIs) for evaluating the performance of shared services against organizational objectives.
 </li>
 <li>
 Implement best practices and innovative solutions that streamline processes and improve service outcomes across the Museum.
 </li>
 <li>
 Ensure compliance with all legal, regulatory, and ethical standards in service operations and provide oversight of contracts and policy review.
 </li>
 <li>
 Live by MoWC values, ethical standards, and governance.
 </li>
 </ul>
 
 
 
 
 
 Functional Accountabilities
 
 
 <ul>
 <li>
 Support interdepartmental coordination to meet the evolving operational needs of MoWC.
 </li>
 <li>
 Oversee the operational and financial performance of shared services functions, ensuring efficiency, effectiveness, and high- quality service delivery.
 </li>
 <li>
 Collaborate with senior leadership to identify opportunities for cross-departmental service enhancements that drive value.
 </li>
 <li>
 Act as the primary liaison between shared services and department heads, facilitating open communication and collaborative problem-solving.
 </li>
 <li>
 Manage complex projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
 </li>
 <li>
 Evaluate current service offerings and make data-informed recommendations for improvements, modifications, or expansions.
 </li>
 <li>
 Drive initiatives for organizational change by promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Navigate and address conflicts and challenges within shared services and across departments promptly and effectively.
 </li>
 <li>
 Stay abreast of industry trends and innovations in shared services management and museum operations.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Represent shared services at board meetings and with key stakeholders to communicate progress, challenges, and strategic direction.
 </li>
 <li>
 Foster relationships with key external partners and vendors to enhance service delivery and support museum initiatives.
 </li>
 <li>
 Champion diversity, equity, and inclusion initiatives within shared services, ensuring equitable access to services for all stakeholders.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Shared Services team to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
 </li>
 <li>
 Delegate authority appropriately to empower team members and encourage accountability.
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Minimum 9 years of operational management experience, including leadership of multidisciplinary teams.
 </li>
 <li>
 Experience in a large, complex institution, museum or nonprofit experience is a plus.
 </li>
 <li>
 Familiarity with public sector procurement and regulatory frameworks in KSA or comparable context.
 </li>
 <li>
 Familiarity with best practices in human resources, finance, IT infrastructure, and facility management within the non-profit sector is essential.
 </li>
 <li>
 A minimum of 7 years of progressive experience in shared services, preferably within a non-profit or cultural institution.
 </li>
 <li>
 Proven track record in strategic planning and operational execution, with a focus on enhancing service delivery and efficiency.
 </li>
 <li>
 Extensive experience in financial management, budgeting, and resource allocation, substantiated by a strong analytical mindset.
 </li>
 <li>
 Strong knowledge of best practices in shared services across functions such as human resources, finance, IT Infrastructure, and facilities management.
 </li>
 <li>
 Experience with change management practices and the ability to navigate organizational dynamics.
 </li>
 <li>
 Familiarity with museum operations, curatorial practices, and educational programming is highly desirable.
 </li>
 <li>
 Proficiency in relevant technologies and software that support shared services operations.
 </li>
 <li>
 Proven ability to create and sustain high-performance teams that align with organizational goals.
 </li>
 <li>
 Highly developed financial literacy, including advanced budgeting and financial analysis skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Required: Bachelor&rsquo;s degree in business administration, Finance, Law, or related field.
 </li>
 <li>
 Preferred: International qualification in Management, or further training in cultural/non-profit administration.
 </li>
 </ul>
 
 
 
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Detail-oriented
 </li>
 <li>
 High integrity and ethical judgement
 </li>
 <li>
 Proactive, systematic, and collaborative
 </li>
 <li>
 Exceptional strategic thinking and problem-solving skills, with the ability to translate complex concepts into actionable plans.
 </li>
 <li>
 Strong leadership capabilities, characterized by the ability to motivate and inspire diverse teams towards common goals.
 </li>
 <li>
 Excellent interpersonal skills, facilitating effective communication with stakeholders at all organizational levels.
 </li>
 <li>
 Proficient in using various project management methodologies and tools to ensure timely project delivery.
 </li>
 <li>
 Strong negotiation and conflict resolution skills, enabling effective management of diverse stakeholder needs.
 </li>
 <li>
 Thoughtful data analysis capabilities with a focus on deriving insights for informed decision-making.
 </li>
 <li>
 Competence in technology solutions that facilitate shared services operations, including enterprise resource planning (ERP) systems.
 </li>
 <li>
 Adaptability to work in a complex and dynamic environment while managing competing priorities and deadlines.
 </li>
 <li>
 Regarded as a trusted advisor and influencer with the ability to engage and align diverse teams with institutional objectives.
 </li>
 <li>
 Commitment to fostering a culture of accountability, transparency, and ethical conduct within the organization.
 </li>
 <li>
 Skilled in the implementation of change management strategies and practices to facilitate successful transitions.
 </li>
 <li>
 A passion for the mission of museums and commitment to enhancing community engagement through shared services.
 </li>
 <li>
 Critical thinking capabilities, enabling proactive identification of risks and the development of mitigation strategies.
 </li>
 <li>
 Outstanding organizational skills, with attention to detail and a focus on delivering high-quality results.
 </li>
 <li>
 Exceptional project management skills, with a demonstrated ability to lead complex, cross-functional initiatives successfully.
 </li>
 <li>
 Capacity to foster a culture of collaboration and continuous improvement among diverse teams.
 </li>
 <li>
 Excellent communication and presentation skills, capable of effectively engaging a wide range of stakeholders, including board members and donors.
 </li>
 <li>
 Commitment to diversity, equity, and inclusion principles in service delivery and team management.
 </li>
 <li>
 Ability to leverage data analytics for decision-making and continuous service optimization.
 </li>
 <li>
 Strong negotiation skills and experience in vendor management and external partnerships.
 </li>
 <li>
 Capacity to travel as required for stakeholder engagement and professional development.
 </li>
 </ul>
</div>

Senior Director of Shared Services

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Product Operations
 
 
 
 <ul>
 <li>
 Work closely with Product, Engineering in ensuring that product features are properly tested before go live
 </li>
 <li>
 Build strong stakeholder management skills to be able to effectively manage business requests
 </li>
 <li>
 Work with the product teams in OKR planning, being part of the product discovery process
 </li>
 <li>
 Develop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service
 </li>
 <li>
 Vendor integrations: enable the go-live of partner vendors on the platform after proper integration is done
 </li>
 <li>
 Work closely with Engineering and Vendor teams to support POS API integrations.
 </li>
 <li>
 Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes
 </li>
 <li>
 Build dashboards and reports that can help with better insights for the teams on ongoing projects.
 </li>
 <li>
 Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains
 </li>
 <li>
 Manage program budgets, including cost forecasting and expense control
 </li>
 <li>
 Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results
 </li>
 <li>
 Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.
 
 
 </li>
 </ul>
 
 Cross team Collaboration
 
 
 
 Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution
 
 
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance
 </li>
 <li>
 Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Demonstrating Strong Work Ethic
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness
 </li>
 <li>
 Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4 -5 years of operational experience in an e-commerce or food/tech industry (preferably 2 years in a senior role)
 </li>
 <li>
 Deep problem solving skills and very strong at hypothesis formulation for crafting solutions
 </li>
 <li>
 Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.
 </li>
 <li>
 Experience in building operational processes and defining improvements across the journey
 </li>
 <li>
 Experience with project management and a deep understanding of prioritization and criticality of deadlines
 </li>
 <li>
 Ability to build relationships, motivate peers, and manage upwards
 </li>
 <li>
 Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics
 </li>
 <li>
 Strong Data analytics experience
 </li>
 <li>
 Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We offer:
 
 
 
 <ul>
 <li>
 We offer relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training.
 </li>
 <li>
 Access our e-learning platform LinkedIn and participate in our various in-house training programs
 </li>
 <li>
 And much more&hellip;
 </li>
 </ul>
</div>

Product Operations Senior Specialist

<div>
 
 
 About the job
 
 
 
 
 Job Title
 
 
 
 Vice President of Operations
 
 
 
 
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Section:
 
 Operations
 
 
 
 Reporting to:
 
 CEO
 
 
 
 
 
 
 
 
 
 Project Overview:
 
 
 
 Jon a team dedicated to a landmark national museum project in Riyadh, Saudi Arabia. We are creating a flagship cultural institution that will showcase the cultures of the world. The project is a key contributor to the Kingdom's
 
 Vision 2030
 
 goals, advancing the nation's cultural and creative sectors. This is a unique opportunity to contribute to a project of national significance and global impact.
 
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Vice President of Operations provides strategic leadership across the Museum&rsquo;s operational, commercial, and administrative functions, ensuring excellence in service delivery, financial sustainability, and institutional effectiveness. Overseeing Shared Services, Commercial and Advancement, and Communication and Marketing, the VP plays a central role in aligning museum-wide systems with the institution&rsquo;s mission and long-term goals. This executive brings a strategic, solutions-oriented mindset and deep experience managing complex infrastructures within cultural or nonprofit environments. The role requires strong financial acumen, operational foresight, and the ability to lead high-performing teams across functions such as facilities, finance, HR, marketing, security, and revenue generation. The VP is a core member of the Museum&rsquo;s leadership team and a key driver of innovation, partnership-building, and adaptive growth in a rapidly evolving cultural landscape.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 Strategy and Planning
 
 
 
 <ul>
 <li>
 Lead operational strategy aligned with the museum&rsquo;s mission and institutional priorities.
 </li>
 <li>
 Oversee the integration of strategic initiatives across departments and with RAC cultural entities.
 </li>
 <li>
 Develop and implement strategic operational plans that align with the Museum's long-term goals and objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Budget Management
 
 
 
 <ul>
 <li>
 Develop, manage, and monitor the Facility Management budget in collaboration with the Finance Department.
 </li>
 </ul>
 
 
 
 
 
 
 Policies, Processes, and Procedures
 
 
 
 <ul>
 <li>
 Lead annual budgeting and audit compliance.
 </li>
 <li>
 Collaborate with the executive team to set and manage the annual budget, ensuring financial sustainability and compliance with fiscal policies
 </li>
 </ul>
 
 
 
 
 
 
 Functional Accountabilities
 
 
 
 <ul>
 <li>
 Oversee the strategic and day-to-day performance of three key departments
 
 : Shared Services, Commercial and Advancement,
 
 and
 
 Communications and Marketing
 
 , ensuring their alignment with the Museum&rsquo;s mission and institutional goals.
 </li>
 <li>
 Ensure the seamless functioning of building operations, security, visitor services, and front-of-house activities, maintaining a safe, welcoming, and high-quality environment.
 </li>
 <li>
 Guarantee that internal systems such as finance, HR, procurement, and IT operate efficiently, transparently, and in compliance with national regulations and international standards.
 </li>
 <li>
 Drive operational alignment with digital platforms and infrastructure, supporting data-informed planning, integration, and delivery across departments.
 </li>
 <li>
 Provide strategic oversight of revenue-generating functions, including retail, food and beverage, venue hire, licensing, sponsorships, and membership, ensuring commercial offers are visitor-focused and financially sustainable.
 </li>
 <li>
 Support Advancement in building strong relationships with sponsors, donors, patrons, and institutional partners, and in delivering high-level stakeholder engagement and events.
 </li>
 <li>
 Lead the Communications and Marketing Department to ensure brand coherence, effective public relations, integrated campaigns, and strong audience engagement across digital and physical platforms.
 </li>
 <li>
 Spearhead sustainability initiatives that reduce the Museum's environmental footprint while promoting energy efficiency, responsible procurement, and conservation awareness.
 </li>
 <li>
 Represent the Museum at industry forums, national platforms, and public engagements, serving as a senior institutional spokesperson and advocate for excellence in museum operations and community partnership
 </li>
 </ul>
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Cultivate and maintain relationships with key stakeholders, including government officials, community leaders, and partners to support the Museum's programs and initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 People Management
 
 
 
 <ul>
 <li>
 Guide human resource practices including recruitment, staff retention, performance management, and professional development to build a motivated and skilled workforce.
 </li>
 <li>
 Live by MoWC values, ethical standards, and governance.
 </li>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Operations teams to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations. Delegate authority appropriately to empower team members and encourage accountability.
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 Experience in complex institutions; cultural sector background preferred.
 </li>
 <li>
 A minimum of 15 years of progressive experience in operations management, specifically within the cultural, nonprofit, or museum sector.
 </li>
 <li>
 Proven track record of developing and executing operational strategies that lead to efficient and effective organizational processes.
 </li>
 <li>
 Experience in budget preparation and financial management, with the ability to analyze financial reports and make data-driven decisions.
 </li>
 <li>
 Strong knowledge of museum operations, including exhibition design, collections management, education programs, and visitor engagement.
 </li>
 <li>
 Demonstrated experience in leading and developing high- performing teams, fostering a collaborative work environment and culture of accountability.
 </li>
 <li>
 Previous involvement in fundraising or development initiatives with a focus on building sustainable revenue streams for the organization.
 </li>
 <li>
 Knowledge of relevant federal, state, and local regulations concerning museum operations, collections management, and public engagement.
 </li>
 </ul>
 
 
 
 
 
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in business, Administration, or related field, or equivalent; master&rsquo;s preferred.
 </li>
 <li>
 Relevant Certifications are desirable
 </li>
 </ul>
 
 
 
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Strategic, collaborative, ethically grounded, and systems-oriented leader.
 </li>
 <li>
 Strategic thinking abilities to develop long-term operational plans that align with institutional goals.
 </li>
 <li>
 Exceptional financial acumen related to budget development, financial analysis, and resource allocation.
 </li>
 <li>
 Strong leadership and managerial skills to inspire and guide a diverse team towards achieving collective goals.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with proficiency in public speaking and stakeholder engagement.
 </li>
 <li>
 Advanced problem-solving capabilities to navigate complex operational challenges efficiently.
 </li>
 <li>
 Ability to foster collaborative inter-departmental relationships to achieve organizational objectives.
 </li>
 <li>
 Proficient project management skills, with an emphasis on planning, execution, and timeline management.
 </li>
 <li>
 In-depth understanding of current trends and issues in the museum and cultural sector to inform operational strategies.
 </li>
 <li>
 Experience with digital transformation initiatives to enhance operational efficiencies and visitor engagement.
 </li>
 <li>
 Advocacy skills to promote the Museum&rsquo;s programs and mission effectively to external audiences.
 </li>
 <li>
 Exceptional problem-solving skills, with the ability to think critically and strategically about complex operational challenges.
 </li>
 <li>
 Strong interpersonal and communication skills to engage effectively with diverse stakeholders, including board members, donors, and community partners.
 </li>
 <li>
 Ability to advocate for and promote the Museum's mission, vision, and values within the community and professional networks.
 </li>
 </ul>
 
 
</div>

Vice President Operations

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

Country Manager- Marketplace Platform

Confidential Government

<div>
 
 
 Leasing Senior Manager
 
 
 
 We are seeking an experienced
 
 Leasing Senior Manager
 
 to lead leasing strategies and drive occupancy and revenue growth across our retail and commercial properties.
 
 
 The role will focus on attracting high-quality tenants, negotiating lease agreements, and ensuring a strong tenant mix while building long-term relationships with tenants and stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 &bull; Develop and implement leasing strategies to achieve occupancy and revenue targets
 
 
 &bull; Lead lease negotiations with prospective and existing tenants
 
 
 &bull; Identify and attract high-quality tenants to maintain an optimal tenant mix
 
 
 &bull; Conduct market analysis to identify opportunities and stay competitive
 
 
 &bull; Build and maintain strong relationships with tenants
 
 
 &bull; Collaborate with internal teams including operations, marketing, finance, and legal
 
 
 &bull; Monitor leasing performance and provide reports to senior management
 
 
 &bull; Ensure compliance with leasing policies and regulatory requirements
 
 
 
 Requirements
 
 
 
 &bull; 7&ndash;10 years of experience in leasing, real estate, or property management
 
 
 &bull; Strong experience in retail or commercial leasing
 
 
 &bull; Proven negotiation and deal-closing skills
 
 
 &bull; Leadership experience managing leasing teams
 
 
 &bull; Strong financial and analytical skills
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Real Estate, Marketing, or related field
 
 
 &bull; Professional certifications such as
 
 RICS, ICSC, or CPM
 
 are a plus
 
 
 📍
 
 Location:
 
 Saudi Arabia
 
</div>

Senior Leasing Manager

PRIME MIDDL EAST FZE

We&rsquo;re Hiring: General Manager &ndash; Gas Industry (KSA Office)Are you a strategic leader with a strong background in the Gas/Oil sector? Join a dynamic, forward-thinking company at the forefront of the gas industry in Saudi Arabia. We are looking for a highly motivated and experienced General Manager to oversee and drive operations, business development, and team performance at our KSA office.Location:Riyadh / Jeddah/ Dammam (KSA Office)Key Responsibilities:<ul><li>Lead and manage all aspects of our operations in Saudi Arabia, ensuring alignment with company strategy and goals.</li><li>Oversee financial performance, operational efficiency, and regulatory compliance.</li><li>Drive business development and growth opportunities in the gas and energy sector.</li><li>Build and maintain strong relationships with government entities, regulatory bodies, and key industry stakeholders.</li><li>Guide cross-functional teams, ensuring a culture of safety, innovation, and accountability.</li><li>Monitor industry trends and market shifts to strategically position the company for future success.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (MBA preferred).</li><li>Minimum of 10 years&rsquo; experience in the gas, oil, chemicals, Petrochemicals, HVAC, Sustainability or related heavy industry, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of the KSA Oil/Gas market, regulations, and business culture.</li><li>Proven track record in strategic planning, operations, and team leadership.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Bilingual (Arabic &amp; English) is an advantage.</li></ul>Ready to lead?Send your CV and cover letter to hrd@primeco.ae with the subject line: &ldquo;GM Application &ndash; KSA&rdquo;Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you located in Riyadh/Jeddah/Dammam?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Oil/Gas: 8 years (Preferred)</li><li>Senior roles: 10 years (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

General Manager (KSA Office)

Explore 991+ Senior operations manager in Riyadh this April. Find roles across top companies and apply now to boost your career.