senior policy associate

Aga Khan University

<div><div>Senior Assistant / Associate - GPO - (2600012F)</div><div><div> 
</div>Senior Assistant / Associate - GPO
Entity: Institute for Educational Development
Location: Karachi, Pakistan
Introduction:
The Aga Khan University &ndash; Institute for Educational Development (AKU-IED), located in Karachi, is a center of excellence committed to strengthening the quality of education in Pakistan and the developing world through innovative teacher education, research, policy dialogue, and community engagement. With regional centers in Gilgit, Chitral, and professional development outreach across the country, AKU-IED has played a pivotal role in improving educational practices and promoting inclusive, lifelong learning since its establishment.
We are looking for an Associate Graduate Program Office (GPO) who will support the smooth functioning of graduate programs at AKU-IED. The ideal candidate will be detail-oriented, well-organized, and proactive in coordinating academic and administrative processes for programs such as M.Phil, Ph.D., and B.Ed. The role involves providing comprehensive administrative and logistical support, acting as a key liaison between students, faculty, and internal departments, and ensuring efficient execution of academic calendars, documentation, and related financial processes.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li>
Coordinate daily academic and administrative operations to support graduate programs and ongoing classes.</li><li>
Ensure readiness of classrooms and learning environments, including logistics, materials, AV, and technical support.</li><li>
Maintain accurate academic records, including attendance, student, and faculty data.</li><li>
Provide administrative and system support to faculty and students, including assistance with the Virtual Learning Environment (VLE).</li><li>
Coordinate hiring, contracts, and payment processes for mentors, visiting faculty, teaching assistants, and other short-term staff, in collaboration with HR and Finance.</li><li>
Prepare and process requisitions, payment documentation, and supplier information to ensure timely disbursements.</li><li>
Support academic communication with students regarding schedules, practicum arrangements, and program-related matters.</li><li>
Organize logistics for classes, meetings, events, admissions activities, and academic initiatives, including room bookings and transportation support.</li><li>
Assist in the preparation of academic handbooks, course materials, reports, and meeting minutes.</li><li>
Perform any other duties assigned by the Principal Investigator / Supervisor.</li></ul>
If you are passionate about service, organization, and being the face of a mission-driven institution, we encourage you to apply.</div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li>
Bachelor&rsquo;s / Masters (Preferred) from an HEC-recognized university.</li><li>
2-3 years&rsquo; relevant experience in academic administration management.</li><li>
Understanding of higher education processes, academic calendars, program coordination, and student&ndash;faculty support systems.</li><li>
Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Familiarity with Virtual Learning Environments (VLE) such as Moodle or Blackboard.</li><li>
Basic understanding of institutional financial systems for processing requisitions, payments, and supplier IDs.</li><li>
Excellent verbal and written communication skills in English for effective coordination with faculty, students, and administrative departments.</li><li><div>
Ability to manage multiple tasks, meet deadlines, and maintain accuracy under pressure in a fast-paced academic environment.</div></li></ul><div></div> 
Comprehensive employment reference checks will be conducted.
Only shortlisted candidates will be contacted.<div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan University Pakistan</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 07/04/2026, 7:10:18 AM</div><div>
Closing Date: 21/04/2026, 1:59:00 PM</div></div>

Senior Assistant / Associate - GPO

AstraZeneca

<div>JOB TITLE
Public Policy Associate Director
Job Location: Riyadh
Reports To: Corporate Affairs Director
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
SITE DESCRIPTION
AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.
ROLE SUMMARY
The Public Policy Associate Director is responsible for shaping, executing, and advancing AstraZeneca&rsquo;s policy and advocacy strategy in support of the business unit&rsquo;s portfolio and objectives. Reporting to the Gulf Corporate Affairs Director, this leadership role focuses on analyzing and influencing the external policy environment, identifying opportunities and risks, and guiding the organization&rsquo;s engagement with critical stakeholders. The position works cross-functionally with commercial, medical, regulatory, and government affairs colleagues to support patient access, drive business priorities, and ensure alignment with AstraZeneca&rsquo;s mission and values.
What you&rsquo;ll do<ul><li>
Develop and maintain a deep understanding of the policy landscape affecting AstraZeneca&rsquo;s disease products, anticipating emerging trends and regulatory changes.</li><li>
Monitor relevant legislation, regulations, and advocacy activities to ensure compliance and proactively address potential risks to the business unit&rsquo;s interests.</li><li>
Lead the design, implementation, and evaluation of public policy and advocacy projects that advance therapeutic access, reimbursement, and innovation for the respective therapy area(s).</li><li>
Assess and grow internal policy shaping capabilities, with a particular focus on ensuring alignment between national priorities and our therapy area-specific objectives.</li><li>
Ensuring KSA policy strategies are aligned with AstraZeneca&rsquo;s global policy framework and contribute to broader corporate affairs strategy and must wins.</li><li>
Build and sustain relationships with key external stakeholders, including policymakers, senior government officials, patient advocacy groups, medical societies, NGOs, and industry associations.</li><li>
Serve as a strategic advisor to cross-functional teams, ensuring alignment between policy priorities and business goals. Act as a subject matter expert for policy-related input into brand plans, regulatory submissions, market access, and lifecycle management.</li><li>
Develop impactful policy position statements, white papers, briefings, and other communication materials for internal and external audiences.</li><li>
Track and report key policy and advocacy outcomes, supporting continuous improvement in strategy and execution.</li></ul>
Essential for the role<ul><li>
Bachelor&rsquo;s degree in Public Health, Pharmacy, Life Sciences, or a related discipline required; Master&rsquo;s degree in Public Policy, Health Economics, or a relevant field strongly preferred.</li><li>
Minimum of 3 years&rsquo; experience in healthcare policy, government affairs, or advocacy roles, with proven success in the pharmaceutical, biotech, or healthcare sector.</li><li>
Experience influencing public policy at national and/or international levels, including shaping legislative frameworks.</li><li>
Strong knowledge of regulatory and reimbursement environments relevant to AstraZeneca&rsquo;s therapy areas.</li><li>
Familiarity with market access, pricing, and reimbursement challenges in innovative therapeutics.</li><li>
Exceptional analytical, interpersonal, and communication skills. Demonstrated ability to manage complex projects and lead cross-functional initiatives.</li><li>
Strategic thinker, results-oriented, and adept at navigating ambiguous and evolving policy environments.</li><li>
Ability to represent AstraZeneca externally with credibility and impact.</li><li>
High agility in stakeholder management and consensus-building across diverse groups.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

Policy Shaping Associate Director

JPMorganChase

<div>JOB DESCRIPTION 
Join our dynamic team to advance agile methodologies, fostering innovation and high-quality solution delivery in a collaborative environment.
As an Agility Senior Associate in Corporate Technology - Compliance Technology, you will contribute to the team by guiding and supporting solution delivery teams in adopting and adapting agile practices throughout the product development lifecycle. Leveraging your advanced knowledge of agile principles you will facilitate group discussions, decision-making processes, and collaborative activities to build continuous improvement and high performance. Your expertise in coaching, communication, and leadership will enable you to effectively manage complex projects, foster a culture of innovation, and enable the successful delivery of high-quality solutions.
Job responsibilities<ul><li>
Facilitate the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance</li><li>
Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts</li><li>
Communicates organizational impediments to leadership</li><li>
Enable agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals</li><li>
Exposure to modern engineering practices such as AI, Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
</li><li>Analyze and interpret policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle</li></ul>
Required qualifications, capabilities, and skills<ul><li>
3+ years of experience or equivalent expertise in a relevant domain, with a focus on guiding teams to adopt agile methodologies and practices in Scrum or Agility</li><li>
Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices</li><li>
Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals</li><li>
Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance</li><li>
Exposure to modern engineering practices such as AI, Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Formal training on Agile coaching and/or certification in Scrum Master, such as recognized coaching certifications (i.e., Certified Scrum Master, Coaching Certification, Knowledge of Agile Scaling frameworks - LeSS, SAFe, Scrum of Scrums)</li><li>
Expert with Agile and Scrum framework and its application in Product Development and delivery organization</li><li>
A mindset of servant leadership, with ability to coach and mentor</li><li>
Ability to collaborate with and influence people at various levels
</li><li>Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You&rsquo;ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.</div>

Agility Senior Associate

Rubber and Gasket Company of America

<div><div>Own Your Work. Own Your Future.
At RGA, you're not just working a job-you're investing in your future. As part of our Employee Stock Ownership Plan (ESOP), you earn real equity and get a voice in a company that treats you like a person, not a number. That means when we grow, you grow. Whether you're starting out or looking to advance, this is a place where your work makes a real impact-and where leadership listens. 
Why You'll Like It Here:<ul><li>
Real Ownership - You earn equity. That means real financial growth, not just a paycheck.</li><li>
Supportive, Respectful Culture - We treat you like a pro and trust you to do your job-no micromanaging</li><li>
Strong Benefits - Medical, dental, vision, 401(k), PTO, vacation, holidays, and stock ownership.</li><li>
Career Growth - Learn hands-on skills and move up fast. Many of our managers started on the floor.</li><li>
Purposeful Work - What you build here helps keep America running-schools, farms, factories, and more.</li></ul>
You Belong Here If You're:<ul><li>
Reliable, motivated, and ready to learn</li><li>
Proud of your work and your team</li><li>
Looking for more than just another job</li></ul>
Sound like you? Don't wait-apply today and start building a future you truly own. 
THIS POSITION WILL BE LOCATED IN FT SMITH, ARKANSAS
Position Purpose:
This role is designed for a high-potential individual who is looking to grow into a future leadership position within our industrial sales organization. The Leadership Development Associate will go through a structured learning and immersion experience focused on working in and understanding our business, our people, and what it takes to lead effectively in a fast-paced industrial distribution environment. This is not a management role. You will not have direct reports initially. Instead, you will learn alongside experienced employees, gain real-world exposure, and begin building the foundational skills required to lead teams in the future. 
What You&rsquo;ll Do
Learn the Business<ul><li> Work in a branch to understand how the business runs day-to-day</li><li> Work in each area of our business to learn what we do</li><li> Learn key roles, workflows, and what drives performance</li><li> Observe and support frontline employees and leaders in real situations</li></ul>
Develop Leadership Skills<ul><li> Participate in structured leadership development programs and training</li><li> Learn core leadership fundamentals: communication, accountability, coaching, and team leadership</li><li> Practice these skills in real-world scenarios with guidance and feedback</li></ul>
Support the Field<ul><li> Assist employees and leaders with team initiatives, projects, and operational priorities</li><li> Help reinforce consistent practices (team meetings, 1:1s, communication rhythms)</li><li> Gain exposure to common leadership challenges and how they are addressed</li></ul>
Build Relationships<ul><li> Work closely with employees and leaders across a branch</li><li> Learn how to influence, communicate, and build trust without formal authority</li></ul> 
What Success Looks Like<ul><li> Strong understanding of our business, operations, and culture</li><li> Demonstrated growth in leadership behaviors and mindset</li><li> Ability to communicate effectively, lead from the seat you are in and build relationships across teams</li><li> Readiness to step into a frontline leadership role when the opportunity arises</li></ul> 
What We&rsquo;re Looking For
Required:<ul><li> 2&ndash;5+ years of experience in operations, sales, or a related field</li><li> Strong desire to grow into a leadership role</li><li> Must be willing to travel and relocate as opportunities arise</li><li> Willingness to learn, take feedback, and step into new challenges</li><li> Strong work ethic and ability to operate in a fast-paced environment</li></ul>
Preferred:<ul><li> Degree and/or experience in industrial distribution, or field-based environments</li><li> Demonstrated initiative or informal leadership experience</li><li> Interest in developing people and leading teams</li></ul> 
What Makes This Opportunity Different<ul><li> Clear path into a leadership role when a role becomes available</li><li> Hands-on, real-world learning&mdash;not just classroom training</li><li> Exposure to experienced leaders and day-to-day operations</li><li> Opportunity to build leadership capability from the ground up</li></ul>
Physical Demands of Position:<ul><li> Must be able to lift and move up to 50 lbs frequently.</li><li> Must stand, walk, climb, crouch, stoop, and bend throughout the shift.</li><li> Travel by car may be required for offsite jobs.</li></ul>
Work Environment:<ul><li> Works in both indoor and outdoor environments.</li><li> Regularly exposed to moving mechanical parts and fumes or airborne particles.</li><li> Frequently exposed to uncomfortably hot or cold temperatures.</li><li> Occasional exposure to caustic chemicals, electrical hazards, and high noise levels.</li></ul>
Skills and Qualifications:<ul><li>
Basic proficiency with hand tools and measuring devices.</li><li>
Proficiency in computer systems such as Microsoft Office products</li><li>
Ability to follow instructions, both verbal and written in English.</li><li>
Good communication skills and teamwork abilities.</li><li>
Must be able to hear and see normally with or without the help of medical devices such as eyeglasses and hearing aids.</li><li>
Ability to work efficiently under supervision.</li></ul><ul><li> Attention to detail and a commitment to safety procedures.</li><li> Must be able to read and speak English.</li></ul><ul><li>
Must be able to use and read a tape measure</li></ul>
Evaluated Quarterly On:<ul><li> Work Quality &amp; Productivity</li><li> Dependability &amp; Attitude</li><li> Cooperation &amp; Communication</li><li> Safety &amp; Policy Compliance</li><li> Willingness to Learn and Grow</li></ul>
Education and Experience:<ul><li> Preferred: College Degree in Industrial Distribution</li></ul>
Certificates, Licenses, and Registrations:<ul><li> Must have a valid, active Driver&rsquo;s License with an insurable driving record</li></ul></div><div><div>
The pay range for this role is:</div><div>
55,000 - 70,000 USD per year (10 - Fort Smith)</div></div></div>

Emerging Leaders Program Associate - Ft Smith, AR

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div>Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
 
 
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.
Organizational Context and Scope
Under the overall supervision of the Chief of Mission and direct supervision of the Senior Programme Manager (IBG), the incumbent will be responsible for the incumbent will be responsible in providing specialized support in project implementation the implementation of the activities of the projects under Immigration and Border Governance Unit portfolio of the Country Office.</div>
 <div><div>Responsibilities: Independently lead and coordinate the implementation of the project; monitor implementation of the activities to ensure work is proceeding according to established plans; analyse implementation difficulties and make recommendations for adjusting implementation modalities and work plans to best reflect changing environment on the field. 
Coordinate implementation of activities of the project(s), day to day activities and administrative processes; report regularly on the challenges and progress recorded in realization of activities. 
Take the lead in coordinating all logistical and administrative arrangements of project activities such as conferences, trainings, workshops, study/field visits etc. 
Actively participate and contribute to project activities (conferences, trainings, workshops, study/field visits) via moderation of events; preparation and delivery of presentations; responding to questions of the participants etc. 
Coordinate effectively in the monitoring of project budget; suggest amendment of the project budget if necessary. 
Conduct research and assessment work particularly in view of strategic, programmatic and project-specific funding opportunities. 
Coordinate preparation of various project related correspondence (programs of activities; list of participants; invitation letters etc.). 
Prepare and draft Terms of References as well as contracts of the consultants working in the project. 
Coordinate and actively participate in editing and preparing of relevant situation/activities donor/project reports, updates, info sheets, publications, press-releases, presentations and other information materials, analysis of statistical information for the purposes of the Program etc. in cooperation with relevant officials at IOM Turkiye, project partners and other IOM missions involved. 
Actively coordinate maintaining linkages/strengthening cooperation with national authorities, national counterparts, civil society, international organizations, acting as focal point for project activities etc. and act as a focal point in collaboration and communication with the beneficiary and other stakeholders of the projects. 
Assist in M&amp;E of the project activities 
Participate and moderate project-related meetings, either internal and external with government, non-governmental and UN agencies/institutions, inter alia preparing reports, strategy papers, taking minutes of the meetings, brief notes/notes for the file, 
Perform functions of the national project coordinator in his/her absence 
Coordinate planning of new IBG projects as well as backstopping ongoing activities as well as synergize IBG work with other units of Migration Management. 
Regularly research, follow-up, compile, analyze and share information/data on national, regional and international developments, reports, legislation and other relevant documentation on migration relevant to work of IOM Turkiye, noting and highlighting noteworthy issues and proposing actions especially in the field of integration 
Carry out informal translation of high level correspondences and project related documents, reports if requested by the supervisor. 
<ul><li>
Perform other duties as may be assigned.</li></ul></div></div>
 <div>Qualifications: Required Qualifications and Experience 
 
Education 
 
Bachelor&rsquo;s degree in Social and/or Political Science, International Relations or related fields from an accredited academic institution with five years of relevant professional experience. 
 
Completed High school diploma from an accredited academic institution with seven years of relevant experience. 
 
Experience 
 
Proven knowledge on integration and relevant national/international policies is an asset; 
 
Proven experience in project management particularly in matters related counter migrant smuggling, combatting irregular migration as well as alternatives to detention; 
 
Proven experience in liaising with governmental authorities, other national / international institutions; 
 
Proven familiarity with diplomatic environment 
 
Experience in writing papers, briefings and articles; 
 
Proven analytical, interpersonal and organizational skills; 
 
Good level of computer literacy; 
 
Experience working in the region an advantage. 
 
Good knowledge of IOM financial rules, procedures and processes. 
 
Prior experience in functions relating to project implementation and programme activities. 
 
Willingness to travel if needed and required. 
 
Languages 
 
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). 
 
For this position, fluency in Turkish and English is required 
 
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. 
 
Required Competencies 
 
IOM&rsquo;s competency framework can be found at this link . Competencies will be assessed during the selection process. 
 
Values - all IOM staff members must abide by and demonstrate these five values: 
 
Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. 
Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. 
Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. 
Courage : Demonstrates willingness to take a stand on issues of importance. 
Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. 
 
Core Competencies &ndash; behavioural indicators Level 2 
 
Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. 
Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. 
Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. 
Accountability : Takes ownership for achieving the Organization&rsquo;s priorities and assumes responsibility for own actions and delegated work. 
Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. 
 
Managerial Competencies &ndash; behavioural indicators Level 2, if with direct reports 
 
Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization&rsquo;s vision. Assists others to realize and develop their leadership and professional potential. 
Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential. 
Building Trust : Promotes shared values and creates an atmosphere of trust and honesty. 
Strategic thinking and vision : Works strategically to realize the Organization&rsquo;s goals and communicates a clear strategic direction. 
Humility : Leads with humility and shows openness to acknowledging own shortcomings. 
 
Notes 
 
Please refer to this link for guidance on IOM Job Category. 
 
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. 
 
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. 
 
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. 
 
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. 
 
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. 
 
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. 
 
No late applications will be accepted. Only shortlisted candidates will be contacted.</div>

Senior Programme Associate

PepsiCo

<div>Overview:
<div>
As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.</div>
Responsibilities:
<ul><li>Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
</li><li>Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
</li><li>Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
</li><li>Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
</li><li>Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
</li><li>Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
</li><li>Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
</li><li>High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
</li><li>Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
</li><li>Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.</li></ul>
Qualifications:
<ul><li>Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.</li><li>
Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.</li><li>
Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.</li><li>
Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.</li><li>
Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.</li><li>
Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.</li><li>
System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.</li><li>
Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.</li><li>
Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.</li><li>
Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.</li><li>
Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations) .</li><li>
Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.</li></ul></div>

Fleet Control Senior Associate

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
 </li>
 <li>
 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
 </li>
 <li>
 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
 <li>
 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
 <li>
 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
 </li>
 <li>
 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
 </li>
 <li>
 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
 <li>
 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
 <li>
 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 </li>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
 <li>
 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
 <li>
 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
 <li>
 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
 <li>
 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
 <li>
 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
 <li>
 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
 <li>
 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations) .
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
</div>

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