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in_senior associate_business analyst _data analytics_ advisory_pune

senior process analyst

Mphasis

<div>
 
 Job Description
 
 
 
 
 Employing Entity: Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle)
 
 
 
 
 Job Summary -
 
 
 
 <ul>
 <li>
 End to end back office service for Insurance Broking Accounts ( IBA)
 </li>
 <li>
 Perform credit control
 </li>
 <li>
 Perform cash and payment reconciliation and system allocation
 </li>
 <li>
 Perform client and insurer statement reconciliation
 </li>
 <li>
 Premium and return premium collections - including providing reminders to Broker, Account Executive, Insured, and Insurers
 </li>
 <li>
 Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.
 </li>
 <li>
 Make payments to Clients, Brokers, Insured's, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)
 </li>
 <li>
 Collect funded balances
 </li>
 <li>
 PPW and PPC payment ownership
 </li>
 <li>
 Ensure adherence to FCA client money rules
 
 
 </li>
 </ul>
 Other tasks as required by the Team lead or Senior Technician
 
 
 
 Years Of Experience Needed -
 
 
 
 <ul>
 <li>
 1-4 years of experience in insurance, accounting, or another financial services sector
 
 
 </li>
 </ul>
 
 Relationships
 
 
 
 
 Technical / Non-Technical Skills:
 
 
 
 
 Team Members
 
 
 
 <ul>
 <li>
 Regular interaction with Trainee Technicians to review and provide guidance on deliverables
 </li>
 <li>
 Mentor Trainee Technicians
 
 
 </li>
 </ul>
 
 Others
 
 
 
 
 Within the company:
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to identify improvement opportunities and manage expectations
 </li>
 <li>
 Participate and proactively contribute to new project related initiatives
 
 
 </li>
 </ul>
 
 Outside The Company
 
 
 
 <ul>
 <li>
 Liaise with the Clients, Agents, Retail Brokers, Insurers
 
 
 </li>
 </ul>
 
 Person Specifications
 
 
 
 
 Education
 
 : Graduate/ Post Graduate
 
 
 
 Work Qualifications:
 
 Insurance or accounting industry qualification is a plus
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Essential:
 </li>
 <li>
 Experience in one of these areas: credit control and cash allocation, accounts payable, account reconciliation
 </li>
 <li>
 Understanding of insurance process
 
 
 </li>
 </ul>
 
 Added Advantage But No Compulsion
 
 
 
 <ul>
 <li>
 IBA experience
 
 
 </li>
 </ul>
 
 Certifications Needed:
 
 NA
 
 
 
 About Mphasis
 
 
 
 Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
</div>

Senior Process Analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Senior Business Functional Analyst
 
 
 
 
 Corporate Title: AVP
 
 
 
 
 Location: Pune, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 At the Service Solutions and AI Tribe, our mission is to revolutionize the Private Bank process landscape through holistic, front-to-back process automation.
 </li>
 <li>
 We leverage AI and workflow services to enhance efficiency, agility, and innovation&mdash;delivering best-in-class solutions across products, channels, brands, and regions. Join us in transforming the future of banking with cutting-edge technology and customer-centric design.
 </li>
 <li>
 As a Business Functional Analyst (BFA), you will play a critical role in bridging business needs with technical solutions. You will collaborate across business, operations, and IT delivery teams to capture and translate requirements into actionable insights.
 </li>
 <li>
 Your work will drive the design and implementation of strategic platforms&mdash;such as Consent Management and digitalization lighthouses&mdash;ensuring alignment with regulatory standards, operational goals, and customer expectations
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Capture, challenge, and document business requirements with precision and clarity.
 </li>
 <li>
 Liaise with stakeholders across domains to ensure successful delivery of automation solutions.
 </li>
 <li>
 Support testing phases including QAT, SIT, and UAT to validate solution integrity.
 </li>
 <li>
 Ensure timely delivery of analysis artifacts and maintain traceability in tools like Confluence and Jira.
 </li>
 <li>
 Mediate and resolve issues during project execution, fostering cross-functional collaboration.
 </li>
 <li>
 Identify opportunities to enhance analysis and delivery capabilities across the team.
 </li>
 <li>
 Stay current with industry trends and best practices to continuously improve team performance
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 8+ years of experience as a Business Analyst, preferably in teams working with business process automation
 </li>
 <li>
 Strong analytical capabilities including business process modeling, user story writing, and data modeling.
 </li>
 <li>
 Proficiency with Atlassian tools (JIRA, Confluence) and full project lifecycle methodologies.
 </li>
 <li>
 Experience in agile environments and stakeholder engagement across business and IT.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Flexible and eager to learn new technologies and expand domain knowledge
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Senior Business Functional Analyst

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 The Senior Commercial Data Analyst is responsible for leveraging analytical frameworks and tools to support the organization in planning, optimizing performance, and driving data-informed decision-making. This role is crucial in creating actionable insights by analyzing historical data, developing future projections, and generating business insights for key stakeholders. The analyst will also conduct campaign performance evaluations and deliver recommendations for process improvements. This position requires technical expertise, critical thinking, and strong stakeholder communication.
 
 
 
 
 <ul>
 <li>
 
 Role: Data Analyst
 
 </li>
 <li>
 
 Location: Pune
 
 </li>
 <li>
 
 Experience: 7 to 10 Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Path to Target Analysis
 </li>
 <li>
 Purpose: Evaluate and project the expected performance of business plans (program plans, sales plans, event plans, etc.) against Annual Operating Plan (AOP) goals.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Conduct 6-quarter look-back analysis of full funnel performance metrics.
 </li>
 <li>
 Develop the methodology, analyze data, and provide business insights on the health of new customer acquisition commercial programs by market
 </li>
 <li>
 Analyze spend and capacity data to create realistic future projections.
 </li>
 <li>
 Validate inputs from cross-functional teams, ensuring alignment with historical and market data.
 </li>
 <li>
 Deliver a "Path to Target" document outlining expected funnel metrics for proposed plans.
 </li>
 <li>
 Purpose: Evaluate the success or failure of commercial programs to uncover actionable insights for future efforts.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Analyze key traits of successful or unsuccessful campaigns.
 </li>
 <li>
 Identify root causes of poor performance and areas for improvement.
 </li>
 <li>
 Deliver concise recommendations for optimizing future efforts.
 </li>
 <li>
 Conduct stakeholder communication, data transformation, and quality assurance.
 </li>
 <li>
 Business Insights
 </li>
 <li>
 Purpose: Provide go-to-market, BDR, Sales, and marketing teams with actionable insights and recommendation based on visualizations/reports.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Collaborate with Enterprise Apps on data and reporting requirements focused on ICP, channel reporting, economic metrics, and goal pacing.
 </li>
 <li>
 Define metrics required for tracking progress on business objectives
 </li>
 <li>
 Collaborate with Data Visualization team on requirements specification
 </li>
 <li>
 Perform UAT on Visualizations created by Data Visualization team
 </li>
 <li>
 Leverage visualizations to perform analysis on Revops business processes and generate insights
 </li>
 <li>
 Refine and document business processes based on analysis and insights
 </li>
 <li>
 Create supplementary executive reports based on visualizations and insights
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Advanced proficiency in Snowflake, SQL, DBT, Quicksight, and Excel.
 </li>
 <li>
 Behavioral Skills: - Strong problem-solving abilities. - Excellent communication and stakeholder management. - Time management and adaptability. - Attention to detail and critical thinking.
 </li>
 <li>
 Functional Skills: - Business acumen and strategic thinking. - Data analysis and process improvement. - Ability to translate complex data into actionable insights.
 </li>
 <li>
 Preferred Skills &amp; Qualifications
 </li>
 <li>
 Prior experience with marketing analytics and campaign evaluations. - Familiarity with data visualization best practices. - Experience in stakeholder communication and cross-functional collaboration.
 </li>
 <li>
 Key Outputs
 </li>
 <li>
 "Path to Target" documents with realistic funnel metric projections.
 </li>
 <li>
 Business insights presentations with actionable recommendations.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

Data Analyst

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Position Summary
 
 
 
 We are seeking a highly motivated and experienced
 
 Process Consultant
 
 to drive efficiency and effectiveness across our IT organization&rsquo;s core business processes. This pivotal role requires a unique blend of process design expertise, rigorous business analysis, data analytics capabilities and experience on CRM tools. The successful candidate will be responsible for identifying critical process gaps, designing optimized future states, and measuring the quantifiable impact of those improvements to ensure maximum return on investment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Process Design and Optimization (The Core Function)
 </li>
 <li>
 Process Gap Analysis: Conduct deep-dive assessments using techniques like Value Stream Mapping (VSM) to analyze current state (As-Is) processes, identify bottlenecks, inefficiencies, and non-value-add steps.
 </li>
 <li>
 Future State Design: Design and document optimized target state (To-Be) processes utilizing industry standards and best practices.
 </li>
 <li>
 Solution Implementation: Collaborate with IT Development teams to translate optimized process flows into technical requirements for system implementation (e.g., in platforms like Salesforce, ServiceNow, etc.).
 </li>
 <li>
 CRM Focus: Lead optimization efforts across key CRM processes, including Lead-to-Cash, Sales Cloud, Service Cloud, and Marketing Automation workflows.
 </li>
 <li>
 Change Management: Lead workshops and training sessions to secure organizational buy-in and facilitate the adoption of new processes and tools.
 </li>
 <li>
 Business &amp; Data Analysis (Analytical Expertise)
 </li>
 <li>
 Requirements Elicitation: Function as a Senior Business Analyst, conducting stakeholder interviews, facilitating requirements gathering sessions, and translating complex business needs into clear, actionable functional specifications.
 </li>
 <li>
 Data Measurement &amp; Baselining: Establish baseline metrics and Key Performance Indicators (KPIs) for current processes, utilizing data extraction and analysis tools to quantify current state performance (e.g., cycle time, error rates, throughput).
 </li>
 <li>
 Impact Quantification: Develop and execute post-implementation measurement plans, providing data-driven reports on the realized business value and Return on Investment (ROI) of optimized processes to executive leadership.
 </li>
 <li>
 Stakeholder Engagement &amp; Leadership
 </li>
 <li>
 Act as the primary subject matter expert (SME) on process efficiency, advising senior management on strategic process improvements.
 </li>
 <li>
 Manage a pipeline of process improvement initiatives, prioritizing work based on strategic alignment and potential business impact.
 </li>
 <li>
 Document comprehensive Standard Operating Procedures (SOPs) and training materials for new processes.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum of 7+ years of progressive experience in process design, business analysis, management consulting, or process improvement roles within an IT or Technology organization.
 </li>
 <li>
 Process Methodology: Proven proficiency and practical experience with industry methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
 </li>
 <li>
 Analytical Skills: Demonstrated ability to analyze large datasets, identify trends, measure performance against KPIs, and present clear, data-driven conclusions.
 </li>
 <li>
 CRM Expertise: Deep practical experience and functional knowledge of Salesforce Sales Cloud and/or Service Cloud and related business processes (Lead-to-Cash lifecycle).
 </li>
 <li>
 Technical Proficiency: Advanced proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and strong hands-on experience with data analysis and reporting tools (e.g., Excel, SQL, Power BI, or Tableau).
 </li>
 <li>
 Communication: Exceptional written and verbal communication skills, with a demonstrated ability to present complex technical concepts to non-technical executive audiences.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification: Certified Lean Six Sigma Green Belt or Black Belt, CBAP (Certified Business Analysis Professional), or PMP (Project Management Professional) certification.
 </li>
 <li>
 Platform Knowledge: Direct experience working on process improvements related to large enterprise platforms (e.g., Salesforce, ServiceNow, SAP, Oracle).
 </li>
 <li>
 Experience operating within an Agile or DevOps environment.
 </li>
 </ul>
</div>

Manager - Global Sales Enablement

Tata Consultancy Services

<div>
 
 
 Greetings from TCS!!
 
 
 
 
 
 
 We are looking for Business Analyst - Payments candidate for multiple locations.
 
 
 
 
 
 
 Experience range
 
 : 6+ years
 
 
 
 Location
 
 : Pune / Hyderabad
 
 
 
 
 
 
 About the role:
 
 
 <ul>
 <li>
 Business Analyst serves a critical purpose as a bridge between our customers / users and the client engineering team that designs, develops, tests, and deploys client Payments systems.
 </li>
 <li>
 The Business Analyst is responsible for ensuring that the underlying needs of the business are unambiguously articulated and that project stakeholders reach a common detailed understanding of &ldquo;what&rdquo; will be delivered (generally agnostic of the detailed &ldquo;how&rdquo; it will be delivered).
 </li>
 <li>
 The Business Analyst is a key consultant to our stakeholders and works closely with SMEs to elicit, capture, analyze, consolidate, and communicate business and functional requirements.
 </li>
 <li>
 The Business Analyst equally works closely with the development teams to formulate and recommend end-to-end software product solutions.
 </li>
 </ul>
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Collaborate with business SMEs and stakeholders to produce detailed user requirements that concisely and unambiguously describe the details of the business problem to be resolved in a consistent manner.
 </li>
 <li>
 Analyze product requirements from a broad, and end-to-end, perspective; identify impacts to new / existing business processes, other Group Solutions, and other stakeholders / organizations (i.e., a cross-functional approach). This analysis includes coordinating specifications of non-functional requirements. (e.g., Deployment model, platform, operations, and infrastructure) from the stakeholders, the regional service centers, the development, and deployment groups.
 </li>
 <li>
 Work with product managers, solutions architects, and engineer leads to identify and fulfil functional documentation required to clearly and accurately express complex operations and end-to-end business requirements to the project. This includes mapping of business processes, and business use cases.
 </li>
 <li>
 Participate in post-implementation support of the pilot site deployment to understand the business experience and to feedback that experience to the product management team to improve the product.
 </li>
 <li>
 To be an extension of product management ensuring that the will and spirit of the originally envisioned project scope is carried out and not deviated from, while, at the same time, being able to work independently. Actively work and collaborate with senior stakeholders across Technology and Business Operations Contribute and lead best practices of Business Analysis competencies.
 </li>
 </ul>
 
 
 
 
 
 Candidate must have
 
 :
 
 <ul>
 <li>
 Extensive experience with banking systems with a focus on Payments Domain experience in Low Value Payments, High Value Payments, Cross Border Payments, and key regulations &amp; associated IT impacts, affecting the Payments market, such as Single Euro Payments Area (SEPA), Faster Payments, Payment Services Directive, etc.
 </li>
 <li>
 Experience of working on SWIFT MT, Faster Payments Services, CHAPS, BACS.
 </li>
 <li>
 Experience of having worked in ISO20022 implementations, Payment Processing &amp; post processing Operations.
 </li>
 <li>
 Hands-on experience in Messaging Schemas, and Message formats.
 </li>
 <li>
 Extensive experience in writing Requirements gathering, analysis &amp; documentation; and other IT BA competencies.
 </li>
 <li>
 Good written and oral communications - ability to create and present material according to targeted audience level.
 </li>
 <li>
 Strong skillsets on AGILE methodologies.
 </li>
 <li>
 Should be able to able to play catalyst role between business and IT.
 </li>
 <li>
 Good communication skills with ability to lead domain discussions with Customer.
 </li>
 </ul>
</div>

Business Analyst - Payments

Valkyrie People Consulting

<div>
 
 
 Job Title:
 
 Data Analyst
 
 
 
 Location:
 
 Pune, India
 
 
 
 Industry:
 
 Automotive
 
 
 
 Experience:
 
 3+ years of experience in data analysis, preferably within the automotive or manufacturing sector.
 
 
 
 Position Overview:
 
 
 
 The Data Analyst will be responsible for gathering, analyzing, and interpreting data to help the automotive company improve its operations, optimize supply chains, enhance customer satisfaction, and make informed business decisions. This role requires a strong background in data analysis techniques and tools, as well as a solid understanding of the automotive industry. The Data Analyst will work closely with cross-functional teams, including operations, marketing, sales, and finance, to provide insights that drive business performance and efficiency.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Data Collection &amp; Management:
 
 Collect, clean, and manage data from various sources, including production data, sales data, customer feedback, and supply chain metrics.
 </li>
 <li>
 
 Data Analysis:
 
 Analyze large datasets to identify trends, patterns, and correlations. Use statistical tools to interpret data and provide actionable insights for process improvement and business decisions.
 </li>
 <li>
 
 Performance Monitoring:
 
 Develop and monitor key performance indicators (KPIs) related to production efficiency, sales performance, customer satisfaction, and other business operations.
 </li>
 <li>
 
 Reporting &amp; Visualization:
 
 Create clear and concise reports, dashboards, and visualizations to communicate findings to business leaders and stakeholders.
 </li>
 <li>
 
 Predictive Analytics:
 
 Use predictive modeling and machine learning techniques to forecast demand, optimize inventory levels, and identify potential issues in production or supply chains.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with production, supply chain, sales, and marketing teams to identify opportunities for efficiency improvements and support data-driven decision-making processes.
 </li>
 <li>
 
 Market &amp; Customer Analysis:
 
 Analyze customer behavior and market trends to help improve product offerings, marketing strategies, and customer engagement.
 </li>
 <li>
 
 Automation &amp; Process Improvement:
 
 Identify opportunities to automate repetitive data collection and reporting tasks, streamlining processes and improving data accuracy.
 </li>
 <li>
 
 Quality Control:
 
 Ensure the accuracy and reliability of data by conducting regular audits and validation checks.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Proven experience as a Data Analyst or in a similar role, preferably in the automotive or manufacturing industry.
 </li>
 <li>
 Proficiency in data analysis tools such as Excel, SQL, Python, R, or other relevant software.
 </li>
 <li>
 Experience with data visualization tools such as Power BI, Tableau, or similar platforms.
 </li>
 <li>
 Strong understanding of statistical analysis, predictive modeling, and machine learning techniques.
 </li>
 <li>
 Familiarity with automotive industry trends, supply chain processes, and production metrics is a plus.
 </li>
 <li>
 Excellent analytical and problem-solving skills, with a keen eye for detail.
 </li>
 <li>
 Ability to communicate complex data insights clearly to non-technical stakeholders.
 </li>
 <li>
 Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, or a related field. A Master&rsquo;s degree or relevant certifications is an advantage.
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Results-driven with a strong focus on delivering data-driven insights that impact business performance.
 </li>
 <li>
 Strong communication skills, able to translate data findings into actionable recommendations.
 </li>
 <li>
 Detail-oriented with a focus on accuracy and data integrity.
 </li>
 <li>
 Ability to work effectively in a team environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Passion for the automotive industry and eagerness to stay updated on new data technologies and trends.
 </li>
 </ul>
</div>

<div>
 
 Position Overview
 
 
 
 
 Job Title: Production Analyst
 
 
 
 
 Corporate Title: Associate
 
 
 
 
 Location: Pune, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
 </li>
 <li>
 The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
 </li>
 <li>
 The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under child care assistance benefit (gender neutral)
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop a good understanding of the activities required to execute Service Management functions.
 </li>
 <li>
 Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
 </li>
 <li>
 Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
 </li>
 <li>
 Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
 </li>
 <li>
 Collect, interpret, and respond to changes in production data, as appropriate.
 </li>
 <li>
 Track the implementation of resolution tasks.
 </li>
 <li>
 Provide regular and reliable reporting of relevant data to meet management requirements.
 </li>
 <li>
 Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
 </li>
 <li>
 Maintain an end-to-end view of the application and infrastructure landscape.
 </li>
 <li>
 Provide feedback and communicates results to stakeholders.
 </li>
 <li>
 Provide input and contribute in Service Management related audits.
 </li>
 <li>
 Engage with other Service Management groups to understand business requirements.
 </li>
 <li>
 Perform review of specifications.
 </li>
 <li>
 Collect, analyze, and produce metrics on process data for KPIs to find out improvements.
 </li>
 <li>
 Identify risks and issues related to the area.
 </li>
 <li>
 Provide governance to ensure appropriate planning and reporting.
 </li>
 <li>
 Experience/Exposure
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 
 Areas of Specialty:
 
 
 
 
 Service Operations Management
 
 
 
 The Service Management Analyst with focus on Service Operations will be responsible for undertaking Service Operation support activities including run book, incident, and problem resolution where these have been assigned.
 
 
 Area specific tasks / responsibilities:
 
 
 <ul>
 <li>
 Undertake start of day, intra-day, end of day and end of period procedures as defined in the Service Operations run book to ensure that production configuration items deliver required services
 </li>
 <li>
 Ensure familiarity with the applications, tools, feeds, data, batch files etc that are being managed and / or supported
 </li>
 <li>
 Maintain a thorough understanding, sufficient to meet target Service Level Agreements, of the knowledge required to provide effective technical support (including understanding of market feeds, reference data problems, batch processes, system interfaces, business rules etc.)
 </li>
 <li>
 Derive and apply strategies for resolving and solving application incidents/problems. Apply business and required technical skill sets to resolve issue promptly and accurately. Seek early advice where appropriate.
 </li>
 <li>
 Bank knowhow is needful, especially knowledge about Mortgages and Consumer Credits.
 </li>
 <li>
 Language Skills: English, German (nice to have)
 </li>
 <li>
 Needful technical skills: Unix, Oracle SQL, Shell Scripting, Cloud technologies, Oracle WebLogic and TomCat, Batch-Job Controlling Tool (Automic/AutoSys/Control-M),
 </li>
 <li>
 Nice to have: RedHat OpenShift knowledge, Python and Java knowledge.
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
 </li>
 <li>
 ITIL V4 foundation certification (preferred)
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 https://www.db.com/company/company.html
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
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Production Analyst, Associate

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