senior quality assurance analyst

Dash Technologies Inc

<div><div><b>Job Overview</b></div><div>
We are seeking a highly skilled and proactive <b>Senior Quality Assurance Analyst</b> with a <b>strong emphasis on test automation</b> and solid experience in manual testing. The ideal candidate will take ownership of the automation strategy while ensuring overall product quality through a balanced mix of automated and exploratory/manual testing.</div><div>
</div><div>
This role requires close collaboration with developers, product managers, and stakeholders to build reliable, scalable, and maintainable test solutions. You should be comfortable working in a fast-paced, agile environment and capable of driving quality practices proactively rather than reactively.</div><div>
</div><div><b>
Key Responsibilities</b></div><ul><li><ul><li><b>
Automation (Primary Focus &ndash; ~70%)</b></li></ul><ul><li>
Design, develop, and maintain <b>robust automated test frameworks</b> for web applications.</li><li>
Implement and execute <b>automated test suites</b> (E2E, integration, regression) using tools such as <b>Playwright (mandatory)</b>, Cypress, Selenium, or similar frameworks.</li><li>
Ensure automation coverage is aligned with business-critical workflows and regression needs.</li><li>
Integrate automated tests into <b>CI/CD pipelines</b> and collaborate with DevOps teams for continuous quality.</li><li>
Analyze automation results, identify flaky tests, and continuously improve test reliability and execution speed.</li><li>
Mentor junior QA members on automation best practices and framework usage.</li></ul><ul><li><b>
Manual Testing (Secondary but Essential &ndash; ~30%)</b></li></ul><ul><li>
Perform <b>exploratory, functional, and regression testing</b> where automation is not feasible or still evolving.</li><li>
Review requirements, designs, and user stories to identify test scenarios early.</li><li>
Create and maintain <b>clear and concise test documentation</b> (test plans, scenarios, and reports).</li><li>
Validate UI/UX flows, edge cases, and complex business rules.</li><li>
Support UAT and production validation when required.</li></ul></li></ul><div><b>
Quality &amp; Collaboration</b></div><ul><li><ul><li>
Identify, log, track, and follow up on defects with clear reproduction steps and impact analysis.</li><li>
Actively participate in sprint planning, backlog grooming, and retrospectives.</li><li>
Collaborate closely with developers to ensure quality issues are understood, prioritized, and resolved.</li><li>
Provide actionable feedback to improve product quality, usability, and reliability.</li></ul></li></ul><div><b>
Mandatory Skills</b></div><ul><li><ul><li><b>
Test Automation (Primary):</b></li></ul><ul><li>
Strong hands-on experience with <b>Playwright (mandatory)</b></li><li>
Experience with Cypress / Selenium / Puppeteer / Protractor</li><li>
Ability to design scalable automation frameworks from scratch or enhance existing ones</li></ul><ul><li><b>
Web Application Testing:</b></li></ul><ul><li>
Solid understanding of frontend testing strategies (unit, integration, E2E)</li><li>
Experience testing modern web applications</li></ul><ul><li><b>
JavaScript Fundamentals:</b></li></ul><ul><li>
Strong knowledge of closures, promises, async/await, objects, and basic design patterns</li></ul><ul><li><b>
System Debugging &amp; Analysis:</b></li></ul><ul><li>
Ability to analyze failures, logs, and system behavior to identify root causes</li></ul><ul><li><b>
Communication &amp; Collaboration:</b></li></ul><ul><li>
Strong communication skills to articulate quality risks, test results, and improvement areas clearly</li></ul></li></ul><div><b>
Nice to Have</b></div><ul><li><ul><li>
Experience using <b>AI-assisted testing tools</b> or test generation utilities</li><li>
Basic understanding of <b>performance testing</b> and <b>security testing</b></li><li>
Experience working with CI/CD tools (GitHub Actions, Azure DevOps, GitLab CI, etc.)</li></ul></li></ul><div><b>
Qualifications</b></div><ul><li><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>
<i>(or equivalent practical experience)</i></li></ul></li></ul><div><b>
Experience</b></div><ul><li><ul><li><b>
5+ years</b> of experience in software testing</li><li>
Proven track record in <b>automation-first QA roles</b> with manual testing exposure</li></ul></li></ul><div><b>
What We&rsquo;re Looking For</b></div><ul><li><ul><li>
Automation-first mindset, not manual-first</li><li>
Someone who <b>builds quality in</b>, not just tests at the end</li><li>
A senior QA who can <b>influence quality practices</b> across teams</li></ul></li></ul></div><div></div>

Senior Quality Assurance Analyst

TheIncLab

<div>
 <strong>
  The Mission Starts Here
  <br/>
  <br/>
 </strong>
 TheIncLab engineers and delivers intelligent digital applications and platforms that revolutionize how our customers and mission-critical teams achieve success.
 <br/>
 <br/>
 We are where innovation meets purpose; and where your career can meet purpose as well.
 <br/>
 <br/>
 <strong>
  Your Mission, Should You Choose to Accept
  <br/>
  <br/>
 </strong>
 As a key member of our QA Team, you will help to ensure high-quality software delivery standards are met by owning testing efforts within one or more Agile teams. This senior-level role combines deep hands-on testing expertise with responsibility for test planning, execution, and quality risk management.
 <br/>
 <br/>
 The ideal candidate will proactively identify gaps, contribute to process improvement, and mentor junior QA team members while remaining strong individual contributors. They work closely with developers, product managers, delivery leads, and clients to ensure quality is built in from the start, including in complex and regulated environments such as Department of Defense programs.
 <br/>
 <br/>
 <strong>
  What will you do?
  <br/>
  <br/>
 </strong>
 <strong>
  Quality Ownership &amp; Execution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own QA activities for assigned features, components, or releases.
  </li>
  <li>
   Define test scope, depth, and coverage to meet quality standards.
  </li>
  <li>
   Ensure functional, regression, integration, performance, and exploratory testing are completed effectively.
  </li>
  <li>
   Identify and communicate quality risks early.
  </li>
  <li>
   Serve as QA subject-matter expert for assigned projects.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Test Planning &amp; Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, develop, and maintain test cases, scripts, and test data.
  </li>
  <li>
   Execute manual and automated tests across frontend, backend, API, and data layers.
  </li>
  <li>
   Set up and maintain test environments aligned with fielded client environments.
  </li>
  <li>
   Review test results, assess release readiness, and ensure completion of testing cycles.
  </li>
  <li>
   Log, track, verify, and close defects through resolution.
  </li>
  <li>
   Support build packaging, validation, and release deployment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Contribution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform hands-on testing and validation.
  </li>
  <li>
   Develop and maintain automated or semi-automated tests where appropriate.
  </li>
  <li>
   Contribute tests to CI/CD pipelines and maintain test reliability.
  </li>
  <li>
   Support configuration, API, and data validation as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration &amp; Client Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner closely with developers, DevOps, delivery leads, and product managers.
  </li>
  <li>
   Collaborate with clients during testing events and defect investigations.
  </li>
  <li>
   Support on-site or remote testing activities as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process &amp; Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to QA process improvements, documentation, and standards.
  </li>
  <li>
   Identify inefficiencies in testing workflows and propose improvements.
  </li>
  <li>
   Support adoption of test management tools and automation practices.
  </li>
  <li>
   Lead by example in testing discipline and defect management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mentorship &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide mentorship to QA I and QA II team members.
  </li>
  <li>
   Support onboarding and training of new QA hires.
  </li>
  <li>
   Lead or coordinate QA activities on projects as needed.
  </li>
  <li>
   Travel up to 20%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Capabilities that will enable your success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent experience.
  </li>
  <li>
   4-6 years of experience in software quality assurance.
  </li>
  <li>
   Strong understanding of QA methodologies, Agile practices, and SDLC.
  </li>
  <li>
   Experience with test planning, test execution, and validation activities.
  </li>
  <li>
   Experience testing frontend and backend systems.
  </li>
  <li>
   Proficiency with defect tracking and test management tools (e.g., Jira).
  </li>
  <li>
   Familiarity with automated testing tools (e.g., Selenium, Cypress, Playwright).
  </li>
  <li>
   Familiarity with CI/CD environments.
  </li>
  <li>
   Strong analytical, communication, and collaboration skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Active Secret Security Clearance.
  </li>
  <li>
   Master's degree or equivalent experience.
  </li>
  <li>
   Experience supporting DoD or regulated programs.
  </li>
  <li>
   Prior Senior or Lead QA experience.
  </li>
  <li>
   Experience in defense, aerospace, or other regulated environments.
  </li>
  <li>
   Familiarity with Zephyr, QMetry, or similar test management tools.
  </li>
  <li>
   Experience with API testing, SQL, or cloud-based systems.
  </li>
  <li>
   Interest in expanding automation coverage and QA maturity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Clearance Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Applicants must be a U.S. Citizen and willing and eligible to obtain a U.S. Security Clearance at the Secret or Top-Secret level. Existing clearance is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At TheIncLab we recognize that innovation thrives when employees are provided with ample support and resources. Our benefits packages reflect that:
 <br/>
 <br/>
 <ul>
  <li>
   Hybrid and flexible work schedules
  </li>
  <li>
   Professional development programs
  </li>
  <li>
   Training and certification reimbursement
  </li>
  <li>
   Extended and floating holiday schedule
  </li>
  <li>
   Paid time off and Paid volunteer time
  </li>
  <li>
   Health and Wellness Benefits include options for Medical, Dental, and Vision insurance along with access to Wellness, Mental Health, and Employee Assistance Programs
  </li>
  <li>
   100% Company Paid Benefits that include STD, LTD, and Basic Life insurance
  </li>
  <li>
   401(k) Plan Options with employer matching
  </li>
  <li>
   Incentive bonuses for eligible clearances, performance, and employee referrals
  </li>
  <li>
   A company culture that values your individual strengths, career goals, and contributions to the team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About TheIncLab
  <br/>
  <br/>
 </strong>
 Founded in 2015, TheIncLab ("TIL") is the first human-centered artificial intelligence (AI+X) lab. We engineer complex, integrated solutions that combine cutting-edge AI technologies with emerging systems-of-systems to solve some of the most difficult challenges in the defense and aerospace industries. Our work spans diverse technological landscapes, from rapid ideation and prototyping to deployment.
 <br/>
 <br/>
 At TIL, we foster a culture of relentless optimism. No problem is too hard, no project is too big, and no challenge is too complex to tackle. This is possible due to the positive attitude of our teams. We approach every problem with a "yes" attitude and focus on results. Our motto, "demo or die," encompasses the idea that failure is not an option.
 <br/>
 <br/>
 We do all of this with a work ethic rooted in kindness and professionalism. The positive attitude of our teams is only possible due to the support TIL provides to each individual.
 <br/>
 <br/>
 At TIL, we believe that every challenge is an opportunity for growth and innovation. Our teams are encouraged to think outside the box and come up with creative solutions to complex problems. We understand that the path to success is not always straightforward, but we are committed to persevering and finding a way forward.
 <br/>
 <br/>
 Our culture of relentless optimism is not just about having a positive attitude; it is about taking action and making things happen. We believe in the power of collaboration and teamwork, and we know that by working together, we can achieve great things. Our teams are made up of individuals who are passionate about their work and dedicated to making a difference.
 <br/>
 <br/>
 Learn more about TheIncLab and our job opportunities at www.theinclab.com.
 <br/>
 <br/>
 <ul>
  <li>
   Salary range guidance provided is not a guarantee of compensation. Offers of employment may be at a salary range that is outside of this range and will be based on qualifications, experience, and possible contractual requirements
  </li>
  <li>
   This is a direct hire position, and we do not accept resumes from third-party recruiters or agencies
  </li>
 </ul>
</div>


IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We’re changing the way people think about customer service, and we need your help!
<br><br>
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
<br><br>
As Quality Assurance Analyst (Spanish/English Bilingual), You Will…
<br><br>
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (Spanish/English Bilingual), You Have…
<br><br>
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in Spanish and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>


Quality Assurance Analyst (Spanish/English Bilingual)

Hillwood Development Company, LLC.

<div><p><b>Company Overview:
</b></p><p>Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence and teamwork. The company is a full-service real estate developer, investor and advisor focused on developing opportunities for investors, partners and communities around the world. See additional details at www.hillwood.com.</p>
<p><b>
Position Summary:
</b></p><p>Hillwood is seeking an experienced <b>Senior Business and Quality Analyst (Analyst) </b>to join our centralized Information Technology (IT) Applications team in <b>Dallas, Texas</b>. This role will focus on enterprise-grade application maintenance, development, and process improvement while serving as a functional lead for key IT systems. The Analyst will work cross-functionally across the organization, partnering with Technology and business stakeholders to drive strategic initiatives, provide application support, and deliver high-quality customer service. They will also play a key role in quality assurance, ensuring testing standards are met throughout the software development lifecycle and optimizing internal processes to enhance efficiency and product quality. The ideal candidate is a strategic thinker and problem solver with a track record of developing innovative solutions to support business operations.</p>
<p><b>
 </b><b>Responsibilities:</b></p>
<p><i>
Business Analyst:</i></p>
<ul>
<li><b><i>Business Processes and Requirements Definition:
</i></b></li><li><ul><li>Lead planning, gathering, analysis, and documentation of user and functional requirements for process improvements, automation, and system enhancements.</li>
</ul></li><li><b><i>Lead Systems Design, Configuration, and Product Support:
</i></b></li></ul><ul><li><div><ul><li>Oversee technology integration into business operations, ensuring applications enhance operational efficiency and performance.</li>
<li>Manage third-party integrations and maintain data integrity and system reliability.</li>
<li>Collaborate with application consultants and subject matter experts to optimize application functionality and usability.</li>
<li>Partner with all Hillwood divisions and functional departments to define business needs and foster strong communication and collaboration with division associates.</li>
</ul></div></li></ul><ul><li><b><i>Drive Project Analysis and Execution:
</i></b></li><li><ul><li>Analyze, design, and assist with writing Project Charter and Project Plan as well as functional specifications based on business requirements.</li>
<li>Work with process managers, service managers, project managers, analysts, engineers, and architects to develop solutions and resolve business challenges.</li>
<li>Manage project timelines, prioritize workload, and effectively communicate project status, outcomes, and risks.</li>
</ul></li></ul><ul><li><b><i>Functional Systems and Business Process Expertise:
</i></b><ul><li>Provide day-to-day resolutions for business, system, and user issues.</li>
<li>Provide training and technical support to users and deploy new systems and enhancements.</li>
</ul>
</li> </ul><p><i>Quality Assurance:</i></p>
<ul>
<li><b><i>QA Program Leadership:
</i></b></li></ul><ul><li><div><ul><li>Develop and execute comprehensive test plans to ensure software quality from design through release.</li>
<li>Utilize automated testing tools and techniques to optimize testing efficiency.</li>
<li>Ensure compliance with quality standards throughout the development lifecycle.</li>
</ul></div></li></ul><ul><li><b><i>System Testing and End-User Adoption:
</i></b></li><li><ul><li>Conduct functional, regression, and performance testing to validate software solutions meet business requirements.</li>
</ul></li></ul><ul><li><div><ul><li>Identify, document, and track software defects while driving timely resolution and verifying fixes.</li>
<li>Create end-user support documentation to support the adoption of new software features and functionalities.</li>
<li>Perform root cause analysis on defects and recommend process improvements.</li>
</ul></div></li></ul><ul><li><b><i>Quality Assurance Monitoring and Reporting:</i></b></li>
</ul><ul><li><div><ul><li>Develop and maintain quality metrics, dashboards, and reports to communicate testing progress and quality status to business stakeholders.</li>
<li>Implement and monitor continuous integration and continuous deployment (CI/CD) processes for consistent software quality.</li>
<li>Ensure adherence to industry best practices and company standards for software quality assurance.</li>
</ul></div></li></ul><ul><li><b><i>Process Improvement and Innovation:</i></b></li>
<li><ul><li>Identify opportunities for improvement to enhance QA processes and recommend innovative solutions.</li>
<li>Stay informed about new developments in quality assurance methodologies and tools, implementing best practices into the QA program.</li>
</ul></li>
</ul> <p><b>Required Skills and Abilities:
</b></p><ul><li>Working knowledge of IT best practices, methodologies, and frameworks (e.g., ITIL, CMM, Agile, Scrum, DevOps).</li>
<li>Deep understanding of QA methodologies, testing processes, and automation tools across various platforms (e.g., mobile, web, COTS).</li>
<li>Strong analytical and problem-solving skills, with the ability to assess business processes and identify technology-driven improvements.</li>
<li>Demonstrated project management skills, with experience adhering to Agile, Scrum, and DevOps best practices.</li>
<li>Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.</li>
<li>Strong attention to detail and data accuracy, ensuring system integrity and compliance.</li>
<li>Excellent presentation, communication, and interpersonal skills, with the ability to collaborate across teams and levels of the organization.</li>
<li>Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.</li>
<li>Ability to train and support end users, facilitating adoption of new systems and enhancements.</li>
</ul>
<p><b> </b><b>Education and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, Finance, or Accounting.</li>
<li>5+ years of experience supporting and maintaining enterprise applications (ERPs, Financial Planning &amp; Analysis systems, CRMs, RPA tools, custom applications).</li>
<li>3+ years of experience implementing large-scale software solutions using Agile or Waterfall methodologies in complex environments.</li>
<li>Software implementation experience, including business requirements gathering, fit-gap analysis, system configuration, data validation, regression testing, and user training.</li>
<li>Familiarity with SQL is strongly preferred.</li>
</ul>
<p><b> </b><b>EEO Statement:</b></p>
<p>
 Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.</p>
<p>
#CORP</p></div>

Senior Business and Quality Analyst

Expert BOS

<p><b>Job Title: Quality Assurance / Sales Analyst (US Retail &ndash; CCTV &amp; Sales Monitoring)</b></p><p><b>Shift Availability:</b> Morning, Afternoon &amp; Night (Rotational)</p><ul><li>Morning: 10:00 AM &ndash; 7:00 PM</li><li>Afternoon: 1:00 PM &ndash; 10:00 PM</li><li>Night: 10:00 PM &ndash; 7:00 AM</li></ul><p><b>Job Overview</b></p><p>We are looking for a detail-oriented and analytical <b>Quality Assurance / Sales Analyst</b> to join our team. In this role, you will be responsible for monitoring CCTV footage (with audio) for US-based retail stores, identifying suspicious activities, and analyzing sales performance to drive business improvements.</p><p>If you have strong analytical skills, excellent communication abilities, and are comfortable working rotational shifts, we&rsquo;d love to hear from you!</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and review CCTV footage (with audio) for US retail stores</li><li>Identify, document, and report suspicious activities or policy violations</li><li>Analyze sales performance across stores, products, and teams</li><li>Identify trends, gaps, and opportunities for improvement</li><li>Prepare reports and provide actionable insights to management</li><li>Maintain accuracy and confidentiality in all reporting activities</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree preferred</li><li>Good English verbal and written communication skills</li><li>Experience in Back Office / BPO environment is an advantage</li><li>Ability to work rotational shifts (Morning, Afternoon, Night)</li><li>Working knowledge of MS Office (Excel, Word, etc.)</li><li>Willingness and eagerness to learn basic Spanish</li></ul><p><b>Preferred Skills</b></p><ul><li>Strong attention to detail</li><li>Analytical and critical thinking skills</li><li>Ability to work independently and in a team</li><li>Time management and multitasking abilities</li></ul><p><b>Why Join Us?</b></p><ul><li>Opportunity to work with US-based retail operations</li><li>Growth-oriented and learning-focused environment</li><li>Skill development in analytics, compliance, and retail operations</li><li>Stable, full-time opportunity with rotational flexibility</li></ul><p><b>Interested candidates can apply now and become part of a dynamic and growing team!</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Job Title: Quality Assurance / Sales Analyst (US Retail – CCTV & Sales Monitoring)

HSA Bank a Division of Webster Bank

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>IT Administration</div>
</div><div><div>Position Type</div>
</div><div></div><div><div>Date Posted</div>
</div><div></div><div><div>Location</div>
<div>222 E. Erie Street Suite 500, Milwaukee, WI 53202, USA
</div></div><div><div>Job ID</div>
<div>R26_0000000158</div></div></div><p></p><div><div><div><div><ul><br>
<li>
</li></ul></div></div>
</div></div></div></div></div></div><div><div><div>222 E. Erie Street Suite 500, Milwaukee, Wisconsin, 53202, USA</div>
<div><div><p>At HSA Bank, we&rsquo;re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.</p><p></p><p><br>
Are you ready to join us?</p><p></p>
The Analyst, IT Quality Assurance is an entry-level role tasked with manual software testing of a micro-services banking platform built in AWS. This individual will be embedded in a scrum team of 4-5 other contributors and will collaborate with the team to plan sprint work, refine requirements, and define acceptance criteria. The Quality Assurance Engineer Analyst will write test plans and test cases under guidance of senior QA engineers, and will manage those test artifacts in a test management system. The individual will verify software meets requirements by conducting functional, performance, and regression testing, identifying and reporting defects, and retesting fixes. A successful candidate will demonstrate engagement with the scrum team and colleagues, ambition for continuous improvement, and concern for overall software quality. An exceptional candidate will be familiar with QA metrics like test coverage, defect distribution/density, etc., and how to use them to measure overall software quality.<p></p><p><b>
What you will do</b></p><ul><li><p>
Collaborate with scrum team members to plan sprint work, refine requirements, and define acceptance criteria.</p></li><li><p>
Create test plan and test cases based on user stories, requirements documents, and design specifications.</p></li><li><p>
Perform manual testing against various platforms like web, mobile, and desktop applications.</p></li><li><p>
Identify software defects and quality issues and report them as detailed defect reports in a bug tracking system, including clear descriptions, steps to reproduce, screenshots, and expected behavior.</p></li><li><p>
Collaborate with developers to understand and prioritize reported defects, track fixes, and retest to ensure issues are resolved.</p></li><li><p>
Update test plans, test cases, and test executions with changes in requirements or application functionality.</p></li><li><p>
Communicate testing progress, findings, and potential risks effectively to all stakeholders.</p></li></ul><p><b><br>
Skills and Abilities</b></p><ul><li><p>
Test planning; including how to identify test strategies, types of tests, and test data necessary to cover new feature development.</p></li><li><p>
Test case writing; including clear and concise preconditions, test steps, parameters, and expected outcomes.</p></li><li><p>
Test execution; with attention paid to proper set up, use of verifiable test data, correct steps, clean up, and repeatability.</p></li><li><p>
Attention to detail, problem-solving, and continuous skills improvement.</p></li></ul><p><b><br>
Education Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s Degree (BA/BS) in Computer Science, Electrical Engineering, or similar technical degree preferred</p></li></ul><p><b><br>
Experience Qualifications</b></p><ul><li><p>
1-2 years Software testing, including writing test documents, performing different types of testing, and reporting results required</p></li><li><p>
1-2 years Calculating QA metrics like test coverage, defect density/distribution, etc. preferred</p></li></ul><p></p><p>
The estimated salary range for this position is $80,000USD to $90,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.</p><p></p><p>
#LI-EF1</p><p></p><p>
Webster Financial Corporation and its subsidiaries (&ldquo;Webster&rdquo;) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.</p></div></div></div></div></div><p></p>

Analyst, IT Quality Assurance

Citi

<div><p>Whether you&rsquo;re at the start of your career or looking to discover your next adventure, your story begins here. At <b>Citi</b>, you&rsquo;ll have the opportunity to expand your skills and make a difference at one of the world&rsquo;s most global banks. We&rsquo;re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You&rsquo;ll also have the chance to give back and make a positive impact on where we live and work through volunteerism.</p><p></p><p><b>
Shape your Career with Citi</b></p><p></p><p>
We&rsquo;re currently looking for a high caliber professional to join our team as <b>Vice President,</b> Quality Assurance, Monitoring &amp; Testing Lead Analyst <b>- Hybrid</b> (Internal Job Title: Quality Assurance, Monitoring &amp; Testing Lead Analyst - C13) based in Mumbai, India. Being part of our team means that we&rsquo;ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.
</p><p></p><p>Institutional Credit Management (ICM) provides an integrated, end-to-end framework for credit underwriting, identification, measurement, management, monitoring, and reporting for all of Citi's wholesale credit businesses.</p><p></p><p>
The In-Business Quality Assurance (QA) team is an integral part of ICM. The QA function provides management with critical assessments of the group's policies, procedures, and practices related to wholesale credit risk. By verifying that established standards are followed consistently, the team helps identify operational weaknesses, functional risks, training needs, and process deficiencies.</p><p></p><p>
This role is part of the Counterparty Credit Risk (CCR) horizontal team and is responsible for reviewing all 1st Line CCR activities, excluding underwriting. The successful candidate will report the results of Quality Assurance Reviews (QARs) to business management, Independent Risk, and other key stakeholders.</p><p></p><p><b>
In this role, you&rsquo;re expected to:
</b></p><ul><li>Provide effective and credible challenge during QARs to ensure weaknesses in controls and processes are identified and escalated appropriately.</li><li>
Support the establishment and enhancement of processes to ensure wholesale credit risks are effectively identified, measured, monitored, and controlled in line with the bank's risk appetite and governance framework.</li><li>
Execute QARs by reviewing existing policies, standards, and procedures to develop a comprehensive testing strategy.</li><li>
Conduct consistent and objective assessments during QARs and follow up on corrective actions.</li><li>
Perform sustainability testing for corrective actions resulting from issues raised by Internal Audit or regulators.</li><li>
Stay current with relevant regulatory changes, industry news, and regulatory findings.</li><li>
Contribute to internal projects and initiatives within the In-Business QA team as required.</li><li>
Support ICM Voice of the Employee (VOE) initiatives.</li><li>
Travel (less than 10%).</li></ul><p></p><p><b>
As a successful candidate, you&rsquo;d ideally have the following skills and exposure:
</b></p><ul><li>Proven expertise in the measurement of CCR exposures using methods such as Potential Future Exposure (PFE), factor sensitivities (Greeks), and stress testing.</li><li>
Strong understanding of OTC derivatives, securities financing transactions, and their associated markets, trading strategies, and pricing models.</li><li>
Solid understanding of risk management and control frameworks for CCR, including risk mitigation techniques like collateralization and margining.</li><li><b>
Education</b>: BA/BSc /equivalent or higher degree in Finance, Economics or a related field.</li><li>
Experience: 6-10 years of relevant experience, preferably in a counterparty credit risk role at an investment bank. Experience in banking, risk management, internal audit, or a quality assurance function will also be considered if relevant subject matter expertise and technical skills can be demonstrated.</li><li><b>
Technical Skills:</b><ul><li>
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>
Hands-on experience with data analysis and visualization tools such as Tableau.</li><li>
Working knowledge of data extraction and manipulation techniques using relevant tools (e.g. Tableau, SQL or Python).</li></ul></li></ul><ul><li><b>
Leadership:</b> Demonstrate a strategic and proactive approach to driving best practices that support safety and soundness within ICM and Citi.</li><li><b>
Core Competencies:</b><ul><li>
Excellent organizational skills, with the ability to produce high-quality work under pressure and manage competing priorities with minimal supervision.</li><li>
Strong problem-solving and decision-making capabilities.</li><li>
Well-developed interpersonal skills, with the ability to build relationships and influence stakeholders at all levels, with or without direct authority.</li></ul></li></ul><p></p><p>
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p><p></p><p><b>
Take the next step in your career, apply for this role at Citi today</b></p><p><i>
https://jobs.citi.com</i></p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Controls Governance &amp; Oversight<p>
-</p><p><b>
Job Family:</b></p>
Quality Assurance, Monitoring &amp; Testing<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

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