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quality assurance engineer Jobs in Lahore

quality assurance engineer

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senior sqa engineer

software quality assurance engineer Jobs in Lahore

software quality assurance engineer

senior quality assurance specialist

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (BPO/Travel)

Quality Assuarnce Executive (Travel/BPO)

Starzplay Arabia

<div>Frontend Lead QA 
Job Description 

We are looking for a Frontend QA Lead to assess software quality through manual testing and lead a team of QA Engineers. You will be responsible for organizing work for the team as well as increasing the coverage of automation for our Web application, android and iOS automation experience is an added advantage. 
In this role, you should have a keen eye for detail, excellent communication, time management and leadership skills. 
Ultimately, you will be a critical technical QA to ensure that our frontend applications and systems work correctly. 


Responsibilities 
<ul>
<li> 
Review and analyze system specifications with product owners</li>
<li> 
Collaborate with the lead team to develop effective strategies and test plans</li>
<li> 
Write and execute automated test cases and analyze results</li>
<li> 
Handle both Android and iOS teams and someone who is hands-on and not just as a line manager. So, preferably a senior lead with both Android and iOS experience</li>
<li> 
Send reports of automated test runs for each release</li>
<li> 
Evaluate product behavior according to specifications</li>
<li> 
Create logs to document testing phases and defects</li>
<li> 
Report bugs and errors to development teams</li>
<li> 
Work with cross-functional teams to ensure quality throughout the software development lifecycle</li>
<li> 
Clear out any impediments faced by team by coordinating with development leads and product owners</li>
<li> 
Send detailed test reports to upper management of each release</li> 
<li> 
Need to be more technical and have knowledge of different areas including frontend and backend</li></ul> 


Qualifications: 
<ul>
<li> 
Knowledge of QA methodology</li>
<li> 
7+ years of experience in the relevant field</li>
<li>Familiarity with Agile frameworks and regression testing</li>
<li> 
Ability to document and troubleshoot errors</li>
<li> 
Working knowledge of test management software (like JIRA)</li>
<li> 
Hands-on working experience with Selenium tools using the JAVA language</li> 
<li> 
Hands-on experience in Java programming and a good understanding of OOP concepts.</li>
<li> 
Hands-on experience in REST Assured API</li>
<li> 
Should have a working knowledge of Continuous Integration with Jenkins</li>
<li> 
Experience with source code management &ndash; e.g:- Git</li>
<li> 
Excellent communication skills</li>
<li> 
Attention to detail, Analytical mind, and problem-solving aptitude</li>
<li> 
Quick learner and Strong organizational skills</li>
<li> 
BSc/BA in Computer Science, Engineering or a related field</li></ul> 


Why work at STARZ PLAY?

At STARZ PLAY we look for BOLD, CREATIVE, and INNOVATIVE individuals that have a passion for technology. We offer a competitive compensation package and an environment that is constantly evolving and exposing you to new market trends and innovations while giving you a chance to contribute to our exciting platform. If you are a problem solver and visionary thinker, then come join us at STARZ PLAY!</div>

Frontend Lead Quality Assurance

Customer Service QA Specialist – Travel / BPO

Phaedra Solutions

AI-Augmented Quality Assurance EngineerLocation: Lahore (On-site) | Employment Type: Contractual Experience: 1&ndash;2 Years Professional ExperienceWe are seeking a proactive and detail-oriented AI-Augmented Quality Assurance Engineer to join our QA team. This role is ideal for candidates with a strong foundation in Quality Assurance principles who also embrace modern AI tools to enhance efficiency, accuracy, and overall testing impact.We require someone who understands end-to-end QA practices, can think critically about product quality, and uses automation and AI as powerful accelerators&mdash;not replacements&mdash;for strong QA judgment. The ideal candidate has hands-on experience with AI-driven projects, leverages Generative AI (GenAI) tools in their daily workflow, and can communicate findings clearly to clients and internal teams.Key Responsibilities<ul><li>Quality Assurance Ownership</li><li>Analyze product requirements, user journeys, and acceptance criteria to deeply understand the quality landscape.</li><li>Design, maintain, and execute functional, regression, exploratory, usability, and API tests using both manual and automated approaches.</li><li>Ensure full testing coverage by identifying edge cases, risk areas, and gaps.</li><li>Clearly document defects with detailed reproduction steps, expected versus actual behavior, and impact analysis.</li><li>Participate in client-facing QA discussions when required, confidently communicating quality insights.</li><li>AI-Augmented Testing &amp; Productivity</li><li>Use GenAI tools extensively to accelerate QA tasks, such as:</li><li>Test case generation &amp; optimization</li><li>API test generation</li><li>Automation script suggestions</li><li>Log analysis</li><li>Release note summarization</li><li>Bug analysis or Root Cause Analysis (RCA) support</li><li>Actively explore new AI tools and techniques to improve speed, quality, and reliability of QA deliverables.</li><li>Apply AI-assisted reasoning to identify potential product risks and missing scenarios.</li><li>Automation &amp; Technical Testing</li><li>Develop and maintain automated test cases and suites using tools like Cypress, Playwright, Katalon, etc.</li><li>Support API automation using tools like Postman/Newman, or AI-assisted API testing scripts.</li><li>Assist in improving automation strategies and identifying areas best suited for automation.</li><li>Collaboration &amp; Communication</li><li>Work closely with developers, business teams, product owners, and client stakeholders.</li><li>Communicate findings clearly and confidently, both verbally and in documentation.</li><li>Participate in requirement discussions, risk assessments, and sprint ceremonies as needed.</li><li>Ensure alignment between QA tasks, project goals, and client expectations.</li></ul>Required Qualifications and Skills<ul><li>Education: BS or MS in Computer Science, Software Engineering, or related discipline.</li><li>Experience: 1&ndash;2 years of professional experience in QA (Manual + Automation). Must have worked on AI-related projects or used AI in QA workflows.</li></ul>Core Skills:<ul><li>Strong grasp of core QA concepts: test design, scenarios, bug lifecycle, and risk-based testing.</li><li>Experience writing structured test plans, test cases, and QA documentation.</li><li>Hands-on knowledge of automation frameworks (Cypress, Playwright, Selenium) and scripting languages (JS, Python, or Java).</li><li>Experience with AI-driven QA tools or AI-based product testing.</li><li>Understanding of Agile/Scrum, CI/CD workflows, and Git-based version control.</li><li>Strong communication skills&mdash;able to convey issues, insights, and recommendations clearly.</li></ul>Why Join Us?<ul><li>Work on modern QA projects blending traditional QA with AI-augmented workflows.</li><li>Build real-world expertise across diverse client projects in a service-based environment.</li><li>Learn advanced QA techniques and modern AI-driven test accelerators.</li><li>Help shape the next generation of QA services with a forward-thinking team.</li><li>Opportunity to rapidly grow into a GenAI QA Specialist as the field evolves.</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsWork Location: In person

Automation QA Engineer

Explore 1730+ Senior quality assurance specialist in Lahore this December. Find roles across top companies and apply now to boost your career.