senior quality assurance specialist

Zenith Behavioral Health

<div><h1 class="jobSectionHeader"><b>ERG II LLC</b></h1><h2 class="jobSectionHeader"><b>
Job Description - Quality Assurance Specialist</b></h2><h3 class="jobSectionHeader"><b>
Position Title:</b></h3><p><b>
Quality Assurance Specialist</b></p><h3 class="jobSectionHeader"><b>
Employment Status:</b></h3><p>
Full-Time</p><h3 class="jobSectionHeader"><b>
Work Location:</b></h3><p><b>
Primarily Remote Position</b></p><p>
This position is primarily remote; however, occasional travel may be required during the onboarding process and throughout employment to assist with staff training, quality assurance reviews, audits, and operational support.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Quality Assurance Specialist works collaboratively with the Director of Quality Assurance, Vice President of Compliance and Operations, Utilization Review Department, Clinical Leadership, and Program Staff to ensure clinical and operational compliance across all programs. Responsibilities include program development and implementation, extensive quantitative and qualitative chart auditing, training staff on medical necessity and documentation standards, maintenance of policies and procedures, verification of billing documentation, and ensuring compliance with all applicable state, federal, accreditation, and regulatory requirements.</p><p>
The Quality Assurance Specialist plays a critical role in maintaining the integrity of client records, ensuring accurate documentation, supporting revenue cycle processes, and promoting compliance with organizational standards and regulatory requirements.</p><h2 class="jobSectionHeader"><b>
Essential Job Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Clinical DocumentationChart Auditing</b></h3><ul><li><p>
Conduct comprehensive qualitative and quantitative chart audits to ensure compliance with organizational, payer, and regulatory requirements.</p></li><li><p>
Audit clinical documentation to verify accuracy, completeness, timeliness, and compliance.</p></li><li><p>
Monitor client charts daily to ensure all documentation supports the appropriate level of care and medical necessity.</p></li><li><p>
Follow up with staff regarding deficiencies identified during audits and ensure corrective actions are completed within established timeframes.</p></li><li><p>
Maintain audit records, corrective action plans, and compliance reports.</p></li></ul><h3 class="jobSectionHeader"><b>
ComplianceQuality Assurance</b></h3><ul><li><p>
Develop, implement, and maintain quality assurance systems and checks-and-balances tools to ensure chart compliance.</p></li><li><p>
Ensure services provided comply with:</p><ul><li><p>
HIPAA regulations</p></li><li><p>
42 CFR Part 2 requirements</p></li><li><p>
Joint Commission standards</p></li><li><p>
CARF standards</p></li><li><p>
ADP requirements</p></li><li><p>
State and Federal regulations</p></li><li><p>
Insurance and payer documentation requirements</p></li></ul></li><li><p>
Assist with policy and procedure development, review, and maintenance.</p></li><li><p>
Identify compliance risks and recommend corrective actions and process improvements.</p></li></ul><h3 class="jobSectionHeader"><b>
TrainingStaff Development</b></h3><ul><li><p>
Assist with training and education of Clinical and Support Staff regarding:</p><ul><li><p>
Medical necessity documentation</p></li><li><p>
Clinical documentation requirements</p></li><li><p>
Regulatory compliance standards</p></li><li><p>
Quality assurance processes</p></li></ul></li><li><p>
Collaborate with Clinical Directors and Leadership Teams to provide coaching and documentation support.</p></li><li><p>
Participate in onboarding and ongoing staff education initiatives as assigned.</p></li></ul><h3 class="jobSectionHeader"><b>
Utilization ReviewBilling Support</b></h3><ul><li><p>
Collaborate with the Utilization Review Department to ensure timely completion of clinical documentation.</p></li><li><p>
Work with billing departments and contracted billing companies to verify documentation required for claims submission.</p></li><li><p>
Ensure documentation supports services billed and complies with payer requirements.</p></li><li><p>
Assist in resolving documentation-related billing issues.</p></li></ul><h3 class="jobSectionHeader"><b>
Additional Duties</b></h3><ul><li><p>
Participate in program development and quality improvement initiatives.</p></li><li><p>
Assist with regulatory audits, accreditation surveys, and compliance reviews.</p></li><li><p>
Prepare reports and compliance metrics as requested.</p></li><li><p>
Perform other duties as assigned by the Director of Quality Assurance, Vice President of Compliance and Operations, Clinical Director, or Executive Leadership.</p></li></ul><h2 class="jobSectionHeader"><b>
Required SkillsQualifications</b></h2><h3 class="jobSectionHeader"><b>
EducationExperience</b></h3><ul><li><p>
Experience in behavioral health, substance use disorder treatment, mental health services, quality assurance, utilization review, or compliance preferred.</p></li></ul><h3 class="jobSectionHeader"><b>
KnowledgeCompetencies</b></h3><ul><li><p>
Advanced knowledge of the 12-Step treatment model and its application in residential treatment settings.</p></li><li><p>
Knowledge of process addictions and available treatment resources.</p></li><li><p>
Understanding of dual-diagnosis treatment practices and non-pharmacological symptom management techniques.</p></li><li><p>
Advanced knowledge of HIPAA and 42 CFR Part 2 regulations.</p></li><li><p>
Knowledge of medical necessity requirements and clinical documentation standards.</p></li><li><p>
Familiarity with Joint Commission, CARF, and other accreditation standards.</p></li><li><p>
Strong analytical, organizational, and problem-solving skills.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Ability to work independently while maintaining collaboration with multidisciplinary teams.</p></li><li><p>
Proficiency in electronic health record systems and Microsoft Office applications.</p></li></ul><h3 class="jobSectionHeader"><b>
CertificationsRequirements</b></h3><ul><li><p>
Current First Aid/CPR Certification.</p></li><li><p>
Health Screening Clearance.</p></li><li><p>
Ability to travel occasionally as required.</p></li></ul><h2 class="jobSectionHeader"><b>
Position Relationships</b></h2><p><b>
Supervised By:</b><br>
Director of Quality Assurance</p><p><b>
Promotion From:</b><br>
N/A</p><p><b>
Workers Supervised:</b><br>
N/A</p><h2 class="jobSectionHeader"><b>
Performance Expectations</b></h2><p>
The employee will receive periodic performance evaluations measuring quality, productivity, compliance, communication, teamwork, and overall job performance.</p><p>
Failure to meet performance expectations may result in the implementation of a Performance Improvement Plan (PIP) with specific goals and timelines for improvement. Continued failure to meet performance expectations may result in progressive disciplinary action, up to and including termination of employment.</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement</b></h2><p>
ERG II LLC is committed to providing Equal Employment Opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.</p><h2 class="jobSectionHeader"><b>
Acknowledgment</b></h2><p>
I have read my position description and it has been explained to me by my supervisor. I understand my job functions and responsibilities and agree to perform all duties as outlined herein and any additional duties assigned by management.</p><p><br>
Employee Name: _____________________________________</p><p>
Date: _______________________</p><p><br>
Employee Signature: _____________________________________</p><p>
Date: _______________________</p></div>

Quality Assurance Specialist

DTE Energy Co

<p><br /><strong>Quality Assurance Specialist (Remote)</strong><br /><br /><br /><br /><strong>About DTE Energy Co</strong><br /><br /><br />DTE Energy (NYSE: DTE) is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. Our operating units include an electric company serving 2.3 million customers and a natural gas company serving 1.4 million customers in Michigan. At DTE, we are dedicated to providing reliable and efficient energy solutions, with a portfolio that extends to industrial energy services, renewable natural gas, and energy marketing. We are looking for a meticulous and dedicated professional to join our team and contribute to our standard of excellence.<br /><br /><br /><br /><strong>Job Overview</strong><br /><br /><br />We are seeking a highly skilled Quality Assurance Specialist to join our team on a <strong>full-time, remote basis</strong>. The ideal candidate will be responsible for ensuring that our software systems and applications meet the highest standards of quality, reliability, and performance. You will play a crucial role in our development lifecycle, working closely with our technical teams to identify and resolve issues, thereby ensuring a seamless experience for our customers and internal users. This position offers a competitive hourly rate of <strong>$35 - $60 USD per hour</strong>.<br /><br /><br /><br /><strong>Key Responsibilities</strong><br /><br /><br />- Design, develop, and execute comprehensive test plans and test cases to ensure software quality.<br /><br /><br />- Identify, record, and thoroughly document system defects, and track them to resolution.<br /><br /><br />- Collaborate with software developers, project managers, and business analysts to understand requirements and resolve issues.<br /><br /><br />- Perform thorough regression testing when bugs are resolved.<br /><br /><br />- Conduct functional, non-functional, integration, and performance testing.<br /><br /><br />- Analyse test results and prepare detailed reports for project stakeholders.<br /><br /><br />- Contribute to the continuous improvement of our quality assurance processes and methodologies.<br /><br /><br />- Ensure that final products meet business requirements and organisational standards before they are released.<br /><br /><br /><br /><strong>Qualifications</strong><br /><br /><br />- Proven experience working as a Quality Assurance Specialist, QA Engineer, or in a similar role.<br /><br /><br />- Strong knowledge of software QA methodologies, tools, and processes.<br /><br /><br />- Demonstrable experience in writing clear, concise, and comprehensive test plans and test cases.<br /><br /><br />- Hands-on experience with both manual and automated testing tools.<br /><br /><br />- Familiarity with Agile/Scrum development frameworks is highly desirable.<br /><br /><br />- Excellent analytical and problem-solving skills with a keen eye for detail.<br /><br /><br />- Strong verbal and written communication skills.<br /><br /><br />- Ability to work independently and effectively in a remote team environment.<br /><br /><br />- A degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.<br /><br /><br /><br /><strong>Benefits</strong><br /><br /><br />- Competitive hourly wage.<br /><br /><br />- Opportunity to work fully remotely.<br /><br /><br />- Be part of a leading and innovative company in the energy sector.<br /><br /><br />- Professional development and career growth opportunities.<br /> </p>

Quality Assurance Specialist (Remote)

AMS Industries

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><p>Be the standard that keeps everything compliant. Out of our beautiful Woodridge, IL facility, you'll report to the PMT/AMS Quality Assurance Manager and manage critical documentation within our Quality Management System, ensuring procedures, manuals, and records remain compliant, traceable, and audit-ready, joining 1,000+ employees who hold quality at the center of every project.</p>
<div>Apply For This Role Read The Details
</div></div></div><div><div><div>Department Operations
</div><div>Experience 2-5 years
</div><div>Compensation $50-$65K
</div><div>Employee-Owned 100%
</div></div></div><div><div>Overview Responsibilities Requirements Compensation Process All Positions
</div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>The Role</b></h2>
</div><p></p><p>As a Quality Assurance Specialist at AMS, you're the backbone of our compliance and documentation standards. Out of our beautiful Woodridge, IL facility, reporting to the PMT/AMS Quality Assurance Manager, you'll manage and maintain critical documentation within the PMT/AMS Quality Management System, ensuring Standard Operating Procedures, manuals, and records remain compliant, traceable, and readily available for regulatory audits.</p>
<p>You'll oversee controlled documents from creation through archiving, maintain employee training compliance records, and generate audit schedules and quality performance reports to support continuous improvement initiatives. The role spans procurement documentation review, interface with PMT Project Engineering on purchase orders, fabrication shop document control, and compliance audits of PMT, AMS, and outside vendors' Quality Management Systems, all within the requirements of the PMT 10 CFR 50 Appendix B Quality Assurance Program. As an employee-owned company, the standards you uphold are standards you share in, with <b>Quality, Integrity, Reliability</b> built into every document.</p>
</div><div><div><h2 class="jobSectionHeader"><b>What You'll Own</b></h2>
</div><p></p><ul><li>Oversee controlled documents from creation, review, and approval to distribution and archiving.</li>
<li>Ensure all documentation aligns with industry regulations and company quality standards.</li>
<li>Maintain employee training compliance documentation, including continued training and new hire training.</li>
<li>Assist the Quality Assurance Manager with monitoring quality performance indicators, generating reports on trends, and presenting data to support continuous improvement initiatives.</li>
<li>Generate and maintain audit schedules.</li>
<li>Manage and preserve the PMT Approved Suppliers List.</li>
<li>Review procurement documentation for conformance to quality standards.</li>
<li>Interface with PMT Project Engineering to ensure applicable quality requirements are included within PMT purchase orders.</li>
<li>Assist in the control and issuance of manufacturing documents to the fabrication shop in support of projects with strict quality requirements.</li>
<li>Perform compliance audits of PMT, AMS, and outside vendors' Quality Management Systems.</li>
<li>Maintain a highly structured filing system and database of all quality records.</li>
<li>Work within the requirements of the PMT 10 CFR 50 Appendix B Quality Assurance Program.</li>
</ul></div><div><div><h2 class="jobSectionHeader"><b>What You Bring</b></h2>
</div><p></p><div><div>Required
 <ul><li>High school diploma or GED.</li>
 <li>Must be a US Citizen.</li>
 <li>2-5 years of hands-on experience in quality assurance, quality control, compliance, or process improvement.</li>
 <li>Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.</li>
 <li>Exceptional organizational skills with a high degree of precision, meticulous attention to detail, and excellent proofreading skills.</li>
 <li>Ability to communicate effectively, work in a team environment, and multitask in an environment where precision matters more than speed.</li>
 <li>Willingness to occasionally travel out of state, typically less than one week and up to two times per year.</li>
 <li>Must pass random drug tests and drug tests required to gain access to nuclear power plants; PMT Nuclear is a drug-free workplace.</li>
</ul></div><div>Preferred
 <ul><li>Background or experience in administrative assistance, office management, scheduling, or document management.</li>
 <li>Background or experience in HVAC, contracting, manufacturing, construction, or engineering.</li>
</ul></div></div></div></div><div><div><div><div>$50-$65KBase &middot; DOE
</div></div><div><div><div><div>Location</div>
<div>Woodridge, IL</div>
</div><div><div>Type</div>
<div>Full-Time &middot; On-Site</div>
</div><div><div>Department</div>
<div>Operations</div>
</div><div><div>Reports To</div>
<div>Quality Assurance Manager</div>
</div><div><div>Travel</div>
<div>Occasional &middot; Local</div>
</div></div>Apply For This Role
<p>Takes about 5 minutes &middot; We reply to every applicant</p>
<div>Share
</div></div></div><p></p><div><p>Your Recruiter</p>
<div>MT
<div><p>Megan Tommer</p>
<p>Talent Acquisition</p>
</div></div><div>331.801.1981 mtommer@ams-pmt.com
</div></div></div></div></div><div><div><div><p>The Package</p>
<h2 class="jobSectionHeader"><b>More Than A Paycheck</b></h2>
<p>As a 100% employee-owned company, your success is literally shared. We back our standard of excellence by investing in the people who deliver it.</p>
 </div><div><div>Health, Dental &amp; VisionComprehensive family coverage
 </div><div>Continuing EducationTuition &amp; training incentives
 </div><div>Life &amp; DisabilityAD&amp;D and short-term coverage
 </div><div>Profit SharingYou win when we win
 </div><div>Real Career PathMentorship &amp; advancement
 </div><div>PTO &amp; VTOVacation + paid volunteer time
</div></div></div></div><div><div><div><p>No Black Holes</p>
<h2 class="jobSectionHeader"><b>How Hiring Works</b></h2>
</div><div><div><div>1</div>
<h3 class="jobSectionHeader"><b>Apply</b></h3>
<p>Send your resume. Five minutes, no endless forms.</p>
</div><div><div>2</div>
<h3 class="jobSectionHeader"><b>Phone Screen</b></h3>
<p>A real conversation with Megan about your experience and goals.</p>
</div><div><div>3</div>
<h3 class="jobSectionHeader"><b>Team Interview</b></h3>
<p>Meet the estimating team and walk through how you work.</p>
</div><div><div>4</div>
<h3 class="jobSectionHeader"><b>Offer</b></h3>
<p>A clear, competitive offer with the full ESOP picture.</p>
</div><div><div>5</div>
<h3 class="jobSectionHeader"><b>Welcome</b></h3>
<p>Onboard as an employee-owner and start winning work.</p>
</div></div></div></div><div><div><div><p>Quality Assurance Specialist</p>
<p>Operations &middot; Woodridge, IL &middot; Full-Time</p>
</div><div></div>Apply Now</div></div></div></div></div></div></div></div></div></div></div></div>

Amgen

<div><div>US - Puerto Rico - Juncos
<div>JOB ID: R-246486 LOCATION: US - Puerto Rico - Juncos WORK LOCATION TYPE: On Site DATE POSTED: Jun. 23, 2026 CATEGORY: Quality
</div></div><div><div><div><div><p><b>Join Amgen&rsquo;s Mission of Serving Patients
</b></p><p>At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.</p><p></p><p>
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.</p><p></p><p>
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.</p><h2 class="jobSectionHeader"><b>
Specialist Quality Assurance &ndash; AML 14
</b></h2><p></p><p><b>What you will do</b></p><p><br>
Let&rsquo;s do this. Let&rsquo;s change the world! In this vital role, you will serve as a Quality leader accountable for the investigation and resolution of minor deviations, safeguarding product quality and patient safety through sound judgment, strong ownership, cross‑functional collaboration, and effective risk management in a dynamic drug product manufacturing environment.</p><p><b><br>
Specific responsibilities include but are not limited to:</b></p><ul><li>
Serve as Quality investigation lead and decision-maker for complex deviations, maintaining accountability for designation, documentation quality, timeliness and closure.</li><li>
Actively participate in deviation meetings, managing multiple concurrent deviations and driving effective resolution.</li><li>
Provide Quality oversight to ensure thorough documentation of deviations, including floor presence, process observation, and personnel interviews across shifts, including nights when required.</li><li>
Review, approve, and track cGMP documentation, including Deviations, procedure updates and associated records.</li><li>
Demonstrate strong critical thinking skills, the ability to distinguish between a minor and mayor designation using evidence-based decision making.</li><li>
Ensure that deviations with potential impact to product quality are properly assessed and documented per established procedures.</li><li>
Verify that deviations from established procedures are investigated, documented, and resolved in accordance with Quality System requirements.</li><li>
Ensure production records, laboratory results, and investigation documentation to be used as evidence for deviations are complete, accurate, and compliant with cGMP standards.</li><li>
Collaborate cross‑functionally with Manufacturing, Engineering, Validation, and Quality to ensure information required for designation and/or closure of deviations is complete and accurate.</li><li>
Escalate and communicate quality, compliance, supply, and patient safety risks to senior management as appropriate.</li><li>
Defend deviations during internal audits, regulatory inspections, and leadership review forums. Maintain flexibility to support network interactions across time zones and operational needs requiring schedule adaptability.</li><li>
Support Continuous Improvement initiatives, leveraging deviation learnings to strengthen systems and prevent recurrence.</li><li>
Complete required training and perform additional duties as assigned by management.</li></ul><p><b><br>
What we expect of you</b></p><p><br>
We are all different! Yet, we all use our unique contributions to serve patients. The Specialist QA professional we seek is a Quality-driven professional with these qualifications.</p><p><b><br>
Basic Qualifications:</b><br>
<br>
Doctorate degree
<br>
OR<br>
Master&rsquo;s degree and 2 years of Quality Assurance experience<br>
OR<br>
Bachelor&rsquo;s degree and 4 years of Quality Assurance experience
<br>
OR<br>
Associate&rsquo;s degree and 8 years of Quality Assurance experience
<br>
OR
<br>
High school diploma / GED and 10 years of Quality Assurance experience
</p><p></p><p><b>Preferred Qualifications:</b></p><p></p><ul><li>
Life Science and/or Engineering academic degree.</li><li>
Advanced experience in Quality Systems, with demonstrated expertise documenting Deviations, CAPA, and CAPA Effectiveness Verification (EV) within a regulated GxP environment.</li><li>
Strong independent decision-making skills with the ability to influence others and drive alignment across teams.</li><li>
Proven experience supporting regulatory inspections and audits, including demonstrated ability to interact with regulatory agencies and contributing to successful inspection outcomes.</li><li>
Proven ability to lead and own complex root cause investigations, including facilitating RCA discussions and driving cross‑functional alignment.</li></ul><ul><li>
Experience supporting drug product operations in a GMP-regulated environment.</li><li>
Proficient technical writing skills with the ability to produce concise, objective, evidence-based, inspection-ready documentation in compliance with ALCOA+ and Good Documentation Practices.
</li><li>Strong sense of accountability and ownership, with the ability to manage multiple high‑impact deviations simultaneously and deliver timely, compliant outcomes.</li><li>
Demonstrated ability to evaluate compliance issues, perform advanced data trending and analysis, and assess systemic quality risks.</li><li>
Ability to identify systemic quality signals, recurring failure modes, and cross-functional process vulnerabilities through trend analysis and prior occurrence assessment.</li><li>
Experience engaging directly with manufacturing operations, including floor support, process observation, and personnel interviews across multiple shifts.</li><li>
Technically savvy and adaptable, with openness to leveraging digital tools, automation, and emerging technologies (including AI‑enabled tools) to improve investigation effectiveness.</li><li>
Flexibility to support variable schedules and cross‑time‑zone interactions, while consistently demonstrating Amgen Values and Leadership Practices.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you can expect of us</b></h2><p></p><p>
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we&rsquo;ll support your journey every step of the way.</p><p></p><p>
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:</p><p></p><ul><li>
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental &amp; vision coverage, and life &amp; disability insurance</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans</li><li>
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.</li></ul><h2 class="jobSectionHeader"><b>
 and make a lasting impact with the Amgen team.</b></h2><h2 class="jobSectionHeader"><b>
careers.amgen.com</b></h2><p></p><p>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p><p></p><h2 class="jobSectionHeader"><b>
Sponsorship</b></h2><p>
Sponsorship for this role is not guaranteed.</p><p></p><p>
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.</p><p></p><p>
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.</p><p></p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div></div></div></div></div>

Specialist Quality Assurance - AML -14

Master Works

<div>
 Master Works is seeking a
 <strong>
  Quality Assurance Specialist
 </strong>
 experienced in software testing and defect management. The role involves executing manual and automated tests, identifying and tracking defects, and working with development teams to ensure high-quality software delivery in an Agile environment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop test plans, test cases, and comprehensive testing strategies for software applications
  </li>
  <li>
   Prepare, configure, and maintain testing environments to ensure readiness for all test cycles
  </li>
  <li>
   Execute manual and automated tests and accurately document all test results
  </li>
  <li>
   Identify, log, and track defects discovered during testing phases
  </li>
  <li>
   Collaborate closely with developers to ensure effective defect resolution and re-testing
  </li>
  <li>
   Lead and perform comprehensive test coverage activities to maximize efficiency and quality
  </li>
  <li>
   Validate applied fixes and conduct regression testing to ensure no new defects are introduced and that existing functionalities remain stable
  </li>
  <li>
   Review business and technical requirements to ensure completeness, testability, and alignment with quality standards
  </li>
  <li>
   Monitor software quality metrics and provide recommendations for continuous improvement
  </li>
  <li>
   Support release activities by performing final quality verification and sign-off procedures
  </li>
  <li>
   Mentor junior QA team members and promote quality assurance best practices across projects
  </li>
  <li>
   Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives
  </li>
  <li>
   Ensure compliance with organizational quality standards, policies, and software development methodologies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
  </li>
  <li>
   Minimum 2+ years of experience in Software Quality Assurance and Testing
  </li>
  <li>
   Strong experience in manual and automated testing methodologies
  </li>
  <li>
   Hands-on experience with test management and defect tracking tools (e.g., Jira, Azure DevOps, TestRail)
  </li>
  <li>
   Experience with test automation frameworks and tools
  </li>
  <li>
   Strong analytical, problem-solving, and communication skills
  </li>
  <li>
   Knowledge of Agile/Scrum software development practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ISTQB Certified Tester (Foundation Level or Advanced Level)
  </li>
  <li>
   Certified Software Quality Engineer (CSQE) or equivalent certifications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job location:
 </strong>
 Client Site.
</div>


Quality Assurance, Specialist

Pediatric Associates Family of Companies

<div><div><div><p>PRIMARY FUNCTION</p><br>
<p></p>
<p>The Quality Assurance (QA) Specialist is responsible for evaluating the quality, accuracy, and effectiveness of patient interactions across the Patient Contact Center (PCC). This role conducts structured quality monitoring of calls and digital interactions to ensure adherence to clinical protocols, operational workflows, regulatory requirements, and organizational standards.</p><br>
<p></p>
<p>The QA Specialist analyzes performance data to identify trends, root causes, and opportunities to improve First Call Resolution (FCR), Customer Satisfaction (CSAT), and access to care.</p><br>
<p></p>
<p>The QA Specialist partners closely with Operations, Training, Workforce Management (WFM), and Leadership to identify performance gaps, deliver actionable insights, and support continuous improvement initiatives that enhance access, accuracy, and overall service delivery.</p><br>
<p></p>
<p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p>
<p>This list may not include all the duties that may be assigned.</p><br>
<p></p>
<p>Quality Monitoring &amp; Evaluation</p>
<ul><li><p>Conduct structured evaluations of inbound and outbound calls, chats, and other patient interactions to assess:
</p></li></ul><ul><li><p>Accuracy and completeness of information provided
</p></li></ul><ul><li><p>Adherence to scripts, workflows, and clinical protocols
</p></li></ul><ul><li><p>Compliance with company policies, regulatory requirements, and payer guidelines
</p></li></ul><ul><li><p>Effectiveness in resolving patient needs (FCR)
</p></li></ul><ul><li><p>Empathy, professionalism, and communication quality
</p></li></ul><ul><li><p>Complete a minimum number of evaluations per agent per month as defined by leadership
</p></li></ul><ul><li><p>Utilize standardized QA scorecards aligned to PCC priorities (Access, Scheduling Accuracy, Clinical Triage, etc.)</p>
</li></ul><p>Performance Tracking &amp; Reporting</p>
<ul><li><p>Compile, track, and maintain QA scores at the agent, team, and enterprise levels
</p></li></ul><ul><li><p>Assist with the Identification of trends, root causes, and performance gaps across:
</p></li></ul><ul><li><p>Call types (appointments, referrals, billing, clinical advice)
</p></li></ul><ul><li><p>Regions, skills, and programs
</p></li></ul><ul><li><p>Develop and distribute weekly and monthly QA performance reports, including insights tied to:
</p></li></ul><ul><li><p>CSAT drivers
</p></li></ul><ul><li><p>FCR opportunities
</p></li></ul><ul><li><p>Access and availability compliance</p><br>
</li></ul><p></p><p>Calibration &amp; Quality Governance</p>
<ul><li><p>Participate in weekly calibration sessions to ensure scoring consistency across:
</p></li></ul><ul><li><p>Internal QA team
</p></li></ul><ul><li><p>BPO partners (e.g., Philippines)</p><br>
</li></ul><p></p><p>Confidentiality and Compliance
</p><ul><li><p>Maintain strict confidentiality of all patient, employee, and organizational information in accordance with HIPAA regulations and company policies
</p></li></ul><ul><li><p>Safeguard all Protected Health Information (PHI), ensuring it is accessed, used, and disclosed only as appropriate and authorized</p>
</li></ul><ul><li><p>Protect the confidentiality of call recordings, call interactions, and any related documentation
</p></li></ul><ul><li><p>Maintain confidentiality of agent performance data, quality evaluations, and performance outcomes</p>
</li></ul><ul><li><p>Complete all required HIPAA and compliance training and consistently apply learned standards in daily responsibilities</p><br>
</li></ul><p></p><p>SUPERVISORY RESPONSIBILITIES</p><br>
<p></p>
<p>None.</p><br>
<p></p>
<p>QUALIFICATIONS</p><br>
<p></p>
<p>EDUCATION: High Scholl Diploma/GED or equivalent required. Bachelor&rsquo;s degree in business, Healthcare Administration, or related field preferred</p><br>
<p></p>
<p>EXPERIENCE</p><br>
<p></p>
<ul><li><p>Minimum 3 years of call center or customer service experience required</p>
</li></ul><ul><li><p>Minimum 2 years of quality assurance or quality monitoring experience preferred</p>
</li></ul><ul><li><p>Experience working with regulated environments (e.g., healthcare compliance standards) preferred</p><br>
</li></ul><p></p><p>KNOWLEDGE, SKILLS, AND ABILITIES</p>
<ul><li><p>Demonstrated ability to review and interpret quality and performance data to identify trends, patterns, and areas for improvement</p>
</li></ul><ul><li><p>Understanding of quality calibration methodology and scoring consistency practices</p>
</li></ul><ul><li><p>Familiarity with automated call distribution (ACD), IVR, and skill-based routing systems</p>
</li></ul><ul><li><p>Experience with EHR systems and cloud-based contact center platforms (e.g., Talkdesk) preferred</p>
</li></ul><ul><li><p>Excellent verbal, written, and interpersonal communication skills</p>
</li></ul><ul><li><p>Strong attention to detail, accuracy, and timeliness</p>
</li></ul><ul><li><p>Ability to work collaboratively in a team-oriented environment</p>
</li></ul><p>TYPICAL WORKING CONDITIONS</p>
<ul><li><p>Non-patient facing</p>
</li></ul><ul><li><p>Hybrid/telework
</p></li></ul><ul><li><p>If remote, this job must be U.S. based.</p>
</li></ul><ul><li><p>% travel required if any &ndash; 0%</p><br>
</li></ul><p></p><p>OTHER PHYSICAL REQUIREMENTS</p>
<ul><li><p>Vision</p>
</li></ul><ul><li><p>Sense of sound</p>
</li></ul><ul><li><p>Sense of touch</p>
</li></ul><ul><li><p>Work may require sitting for long periods of time</p>
</li></ul><ul><li><p>Manual dexterity sufficient to operate a keyboard</p>
</li></ul><ul><li><p>Long periods of time in front of a computer screen</p><br>
</li></ul><p></p><p>PERFORMANCE REQUIREMENTS</p>
<p>Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.</p>
<p>The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.</p></div><br>
</div><br>
Location: Pediatric Associates &middot; Patient Contact Center<br>
Schedule: Full Time, Remote</div>

NuScale Power

<div><p><b>NOTE: This is an on-call contract position anticipated to last throughout 2026 and possibly into 2027. Work may be performed remotely within the contiguous United States, with travel as required for business needs.</b></p><p><b>
**Must have nuclear QA software experience**</b></p><p></p><p><b><br>
POSITION SUMMARY: </b>As a member of the NuScale Quality Assurance team, the Quality Assurance Specialist 3 - Software interfaces with and provides oversight of NuScale organizations performing software-related and other activities affecting quality. The primary focus of this role will include providing quality assurance program development and implementation support with focus on software quality assurance, review of departmental implementing procedures associated with digital instrumentation and control development and design and independent verification and validation activities, as well as providing quality assurance oversight of activities including internal and external surveys, audits, surveillances, and assessments.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Review safety related design and test documents related to software; define quality requirements for SIL 3 or higher software systems.</li><li>
Performs audits of software configuration management, independent validation and verification functions and other related processes and systems.</li><li>
Participates in NuScale team activities associated with cyber security and other software quality assurance related activities.</li><li>
Develops, evaluates, and maintains NuScale quality assurance program processes including writing instructions, procedures, and other requirement and guidance documents for the quality assurance program.</li><li>
Reviews NuScale Level 2 and higher procedures for compliance with the Quality Management Plan (QMP), the Quality Assurance Program Description (QAPD), and the ASME BPVC Section III Nuclear Quality Assurance Manual (NQAM).</li><li>
Participates in supplier qualification surveys, implementation audits, and surveillances; internal quality assurance audits, surveillances, and assessments; and causal analyses as assigned.</li><li>
Serves as a resource by providing guidance, support in the field of nuclear software quality assurance to NuScale personnel performing activities affecting quality.</li><li>
Mentors others in sound approaches and standards in Quality Assurance by providing work direction and/or checking Able to certify as a Lead Auditor within one (1) year.</li><li>
Performs other duties as assigned.</li></ul><p><b>
CORE COMPETENCIES: </b>To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.</p><ul><li><b>
Problem solving</b>: Identifies and resolves problems in a timely manner, gathers and reviews information Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.</li><li><b>
Oral/written communication</b>: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, Is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.</li><li><b>
Planning/organizing</b>: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.</li><li><b>
Adaptability</b>: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.</li><li><b>
Dependability</b>: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.</li><li><b>
Team Building: </b>Capable of developing strong interpersonal networks and trust within the Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.</li><li><b>
Safety Culture</b>: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.</li><li><b>
Quality Assurance</b>: Demonstrates understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.</li></ul><p><b>
MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:</b></p><ul><li><b>
Education/Certification: </b>A minimum of a B.S. or B.A degree is required. BS in Computer Technology, Software Engineering, Instrumentation and Controls or a related discipline preferred. 10+ years of directly applicable experience may be considered in lieu of 4-year degree.</li><li><b>
Experience</b>: A minimum of 5 years of full-time working experience associated with the development and/or implementation of nuclear quality assurance programs with focus on both digital I&amp;C and analytical and calculations software in accordance with NQA-1 is required. Candidates who have the following experience will receive top consideration:</li><li><ul><li>
Working knowledge of 10 CFR 50 Appendix B with experience in ISO 90003-2004</li><li>
Experience in safety-related Instrumentation and Control (I&amp;C) quality oversight highly preferred</li><li>
Understanding of waterfall software development lifecycle</li><li>
Understanding of the V Model for Verification and Validation and the QA interface within that model</li><li>
Experience with performing QA oversight of safety related Instrumentation and Control (I&amp;C) testing</li><li>
Understanding of the role of quality assurance in the safety related software development and test cycle</li><li>
Experience in performing QA oversight or participation in software-based safety related I&amp;C change control board or other configuration management control boards</li><li>
Familiarity with cyber security assessments (e.g. US Reg Guide 5.71 (NEI 08-09); CSA Z299)</li><li>
Experience in software/firmware commercial grade dedication and surveys</li><li>
Proficient in hardware and software system independent review and verification and validation testing</li></ul></li><li><b>
Industry Requirements</b>: Eligible to work under Department of Energy 10 CFR Part 810 and Knowledge of IEEE 1012 (preferably 2004) and software development activities described therein.</li></ul><p></p><p><b><br>
PHYSICAL DEMANDS</b>: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Ability to understand and communicate clearly using a phone, personal interaction, and computers.</li><li>
Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.</li><li>
The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms. Ability to lift ten to fifteen pounds.</li><li>
Ability to travel nationally and locally using common forms of transportation.</li></ul><div></div><div><b><i><br>
Disclaimer</i></b><i>: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.</i></div></div>

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