senior quality assurance specialist

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. 
Job Summary 
We are seeking an experienced and highly skilled Senior Vaccine Quality Assurance Specialist to join our team.
The ideal candidate will provide advanced QA oversight for vaccine manufacturing processes, ensure full compliance with GMP standards, and support continuous improvement initiatives to maintain excellence in product quality and patient safety. 
Responsibilities:
<ul><li>Provide senior-level QA oversight for all vaccine manufacturing, filling, and packaging operations, ensuring strict adherence to GMP, SOPs, and regulatory requirements.
</li><li>Review and approve vaccine batch production records, investigations, protocols, and reports.
</li><li>Lead deviation investigations related to vaccine operations and ensure timely and effective CAPA implementation.
</li><li>Monitor and evaluate environmental conditions in classified areas, ensuring compliance and escalating any concerning trends.
</li><li>Coordinate and support internal audits, regulatory inspections, and external audits related to vaccine processes.
</li><li>Participate in change control assessments and risk assessments for vaccine equipment, materials, and processes.
</li><li>Provide guidance, training, and support to junior QA specialists and production teams on GMP, data integrity, and documentation standards.
</li><li>Identify quality gaps and drive continuous improvement initiatives to enhance vaccine process robustness and compliance.
</li><li>Ensure proper documentation practices (GDP) and data integrity (ALCOA+) throughout all vaccine-related activities.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Pharmacy (mandatory).
</li><li>3&ndash;4 years of experience in pharmaceutical Quality Assurance; vaccine manufacturing experience is strongly preferred.
</li><li>Strong knowledge of cGMP, GDP, CAPA systems, change control, and deviation management.
</li><li>Experience supporting audits and inspections (FDA, EMA, WHO, or local authorities is a plus).
</li><li>Solid understanding of cleanroom controls, aseptic practices, and environmental monitoring requirements.
</li><li>Strong analytical, problem-solving, and decision-making skills.
</li><li>Excellent communication skills and ability to collaborate cross-functionally.
</li><li>Proven ability to coach and guide junior team members.</li></ul></div>

Senior Vaccine QA Specialist

Eram Talent

<div>
 
 The Quality and Governance Specialist ensure maintaining high standards of quality, compliance and governance within KAUST Health. This role involves developing and overseeing clinical quality assurance initiatives and framework, ensuring adherence to regulatory standards, and working across departments to promote best practices and maintain accreditation.
 
 
 The Specialist provides knowledge and guidance to KAUST Health and helps maintain the oversight of the medical services provider, ensuring that all necessary paperwork and records are kept in compliance with regulations.
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Support in developing quality and governance frameworks, policies, and procedures that align with regulatory requirements and industry best practices.&nbsp;
 </li>
 <li>
 Support in conducting regular audits and performance assessments to ensure adherence to quality and governance goals. Use findings to drive continuous improvement.&nbsp;
 </li>
 <li>
 Analyze data and trends to pinpoint non-compliance issues or potential risks and execute actionable plans to mitigate identified concerns.&nbsp;
 </li>
 <li>
 Ensure ongoing compliance with accreditation standards and regulatory requirements. Provide support and monitor the preparation and compliance of the JCI, CBAHI and or any accreditation standards and extends the professional assistance to help the various departments to implement it.&nbsp;
 </li>
 <li>
 Support KAUST HR and Graduate Affairs with the processing of medical fit for relocation applications
 </li>
 <li>
 Work closely with the KAUST Occupational Health Specialist on any Occupational Health matters.&nbsp;
 </li>
 <li>
 Assisting the department in the overall quality assurance and governance of health services at KAUST Health. To oversee the activities of the department in the areas of:&nbsp;
 </li>
 <li>
 Clinical Quality Assurance - participating in patient safety programs, completing patient safety walks and safety culture surveys.&nbsp;
 </li>
 <li>
 Support in quality KPI audit and validation.&nbsp;
 </li>
 <li>
 Understand The KAUST School health office role and the nursing team function and the Health Office, located in TKS premises and provide support and guidance as per needs.&nbsp;&nbsp;
 </li>
 <li>
 Understand the Medical referral committee process and support when assigned including facilitating approvals and organizing accommodation for high-risk pregnancies and other health patients.
 </li>
 <li>
 Offering guidance to development personnel performing investigations and root cause analysis by applying expertise in quality concepts and methodologies.&nbsp;
 </li>
 <li>
 Maintains relationship with patients by maintaining strong open communication channels.&nbsp;
 </li>
 <li>
 Monitoring the Occurrence Variance Report process&nbsp;
 </li>
 <li>
 Be aware of the current medical equipment/instruments and provide recommendations to KH Operations team.
 </li>
 <li>
 Any other ad-hoc duties as assigned by the Quality and Governance Manager.&nbsp;
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduation from accredited school of nursing or having bachelor's degree in medical specialty or other related.
 </li>
 <li>
 Minimum 5 years of experience in quality assurance, governance, or a related function.
 </li>
 <li>
 Minimum of 5 years of relevant experience ideally including 3 years in quality and governance in a healthcare setting, preferably in Saudi Arabia.&nbsp;
 </li>
 <li>
 Strong knowledge of quality management systems (e.g., ISO 9001, CBAHI) and governance frameworks.
 </li>
 <li>
 Proven experience in conducting audits and risk assessments.
 </li>
 <li>
 Excellent analytical skills with the ability to assess complex data.
 </li>
 <li>
 Strong communication and interpersonal skills for effective stakeholder engagement.
 </li>
 <li>
 Detail-oriented with a commitment to maintaining high standards.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Salary is not a constraint ,company is looking for right candidate .
 
</div>

Quality and Governance Specialist (Specialist)

Herbalife

<div>Overview:

Quality Assurance Specialist &ndash; EMEA 
Herbalife Europe Limited, Istanbul 34752, Turkey 
About the Team:
This role sits within a small regional team based in Istanbul, where you will be the sole QA specialist for the Turkish office. At the same time, you will be part of the wider EMEA Quality Department, which operates from regional hubs in Venray, Netherlands, and Krakow, Poland. 
About the role:
We are looking for a Quality Assurance Specialist with knowledge of the Turkish market. In this role, you will be responsible for ensuring that all products distributed in Turkey meet Herbalife&rsquo;s quality and compliance requirements. 
In this role you will:<ul><li>
Ensure local production meets Herbalife quality requirements, including providing support, conducting audits, and visiting pilot production sites.</li><li>
Inspect incoming products to verify compliance and develop improvement plans when deviations occur. This includes implementing and performing finished product inspections in local Turkish warehouses.</li><li>
Verify that appropriate transportation and warehouse controls are in place, with particular attention to temperature monitoring.</li><li>
Support the development and launch of new products.</li><li>
Identify, document, and resolve quality concerns and deviations.</li><li>
Conduct audits of contract manufacturers and warehouses.</li><li>
Communicate product quality issues across the organization.</li><li>
Prepare and deliver weekly and monthly quality reports to management.</li><li>
Act as a strong advocate for quality standards within the country.</li><li>
Travel to warehouses as required, with occasional visits to contract manufacturers.</li><li>
Oversee regional quality compliance at all levels, including production at contract manufacturing sites, and address any quality issues that arise.</li></ul><div></div> 
Our requirements:<ul><li>
Minimum of 3 years&rsquo; experience in Quality Assurance</li><li>
Fluent in English</li><li>
Proficient in basic Microsoft applications</li><li>
Experience with Oracle is an advantage</li><li>
Bachelor&rsquo;s degree (or higher) in a life sciences field</li></ul> 
What we offer:<ul><li>
International environment.</li><li>
Life Insurance employee only covered by the Company</li><li>
Private Health Insurance employee only covered by the Company</li><li>
Meal allowances &ndash; 110 TRY per day (2420 TRY per month)</li><li>
Performance Bonus - based on full achievement of specified company goals and personal performance and % based on grade</li><li>
Extra hours off - wellness hours 15h per year</li><li>
Up to 50% of discounts for Herbalife products</li><li>
Free products in the office</li></ul> 
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and careers &ndash; helping talents grow and giving them a chance to change lives. 
Learn more: https://www.herbalife.com</div>

Quality Assurance Specialist - EMEA

Intertek

<div>Quality Assurance Specialist 
QUALIFICATIONS AND JOB DESCRIPTION

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 40,000 people across 1,000 locations in over 100 countries.

Our vision is to become the world&rsquo;s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.

We are looking for a teammate with the following qualifications to be assigned as &ldquo;Quality Assurance Specialist&rdquo; for our customer.

If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!
<ul>
<li>Graduated from related departments of universities (Preferably Food departments)</li>
<li>Minimum 2 years of experience in quality</li>
<li>Good command of English</li>
<li>Ability to use MS Office programs effectively</li>
<li>Customer-oriented</li>
<li>Strong verbal and written communication skills</li>
<li>Attentive, dynamic, fast learner</li>
<li>Decision-making skills</li>
<li>Residing in Istanbul European Side</li>
<li>Completed military service (for male candidates)</li></ul> 


 JOB DESCRIPTION
<ul>
<li>Organizing food and product safety and other (MAS, Traceability, Cage Free, etc.) audits in consultation with the suppliers of own-brand (OB) food and nearfood or brand food products within the scope of the audit, the audit institution and the audit team</li>
<li>To check the existence of GFSI certificates of suppliers of own-brand (OB) food, nearfood or branded food products within the scope of the audit, to monitor the currency of the certificates</li>
<li>Preparing Food Safety audit plans, filling customer audit plan formats</li>
<li>Following up audit reports, communicating audit results to the supplier, relevant category, own brands department, recording them in customer related files and customer digital systems</li>
<li>When necessary and within the authority of the responsible customer personnel, to make a request to the relevant category and master data operation department to define an order block to the relevant supplier for the suppliers whose work must be suspended due to the audit result</li>
<li>Requesting action plans from suppliers for nonconformities identified as a result of audits and following up on action plans</li>
<li>Provide technical and legal information support on Food Safety audits to suppliers and categories upon request</li>
<li>Checking audit reports</li>
<li>To follow the KPIs related to the project, to prepare weekly/monthly reports, to ensure coordination between Intertek and the Client.</li></ul> 


 WHO ARE WE!
<ul>
<li>We are a global family that values diversity.</li>
<li>We always do the right thing. With precision, pace and passion.</li>
<li>We trust each other and have fun winning together.</li>
<li>We own and shape our future.</li>
<li>We create sustainable growth. For All.</li></ul></div>

Quality Assurance Specialist

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