senior quality assurance specialist

KaiHonua

<div>
 ob Title: Senior Quality Assurance SpecialistLocation: Colorado Springs, Colorado Introduction: Rivet Operations Company has an opening for a Senior Quality Assurance Specialist to support the United States Army Space and Missile Defense Command (USASMDC), Space and Missile Defense (SMD) Center of Excellence (SMDCoE) Office of the Commandant. This position is located at the SMD School (SMDS). SMDS core functions include: 1) Educate, train, and develop leaders for Space and Missile Defense operations; 2) Develop Army Doctrine for Space, High Altitude, and Global Missile Defense; 3) Develop individual and collective training tasks for Space and Missile Defense operations; 4) Train and educate the Army at large in Space and Missile Defense; and 5) Execute the US Army's Quality Assurance Program to ensure standards are met in the education, training, and leadership development of Soldiers and Civilians. This position will provide support to the Quality Assurance (QA) Division. Rivet is an exceptional industry partner to the Department of Defense (DoD) and a leader in physical and cyber security, IT management, logistics, supply chain management, process improvement and development. Responsibilities:
 
 
 <ul>
 <li>
 Assures Army leaders that SMDCoE and SMDS meet and sustain accepted quality standard by leading through TRADOC accreditation.
 </li>
 <li>
 Implement and manage a variety of quality assurance functions, to include internal and external evaluation, self-study and self-assessment, and quality assurance reviews.
 </li>
 <li>
 Assess education and training, instructional materials, supporting documents, supporting processes, training and training support activities and implement a School wide program to assess against Army accreditation standards in accordance with TR 11-21, TP 11-21 for AQAP, and TR 350-70 series.
 </li>
 <li>
 Provides leadership and performs QA tasks to assess and improve the quality of training, education and development.
 </li>
 <li>
 Responsible for the preparation, monitoring, and reporting of QA documents as necessary in support of the goals of the SMDCoE Office of the Commandant and SMDS.
 </li>
 <li>
 Knowledgeable of QA and Standards; and applies that knowledge to ensure deliverables meet established quality standards.
 </li>
 <li>
 Provides input to the SMDCoE Office of the Commandant and the SMDS School Director, Division Chiefs, and Course Managers on deficiencies and changes needed to correct deficiencies.
 </li>
 <li>
 Assess education and training, instructional materials, supporting documents, supporting processes, training, and training support activities.
 </li>
 <li>
 Implement a School wide program to assess against Army Enterprise Accreditation Standards (AEAS) in accordance with TR 350-70 series.
 </li>
 <li>
 Utilize Training Development Capability (TDC) and other mandated databases.
 </li>
 <li>
 Coordinate products with USASMDC, SMDCoE, subordinate units, TRADOC, and external agencies.
 </li>
 <li>
 Follow established guidance and standards published in Army Regulation (AR) 11-21.
 </li>
 <li>
 Travel as required.
 
 
 </li>
 </ul>
 **Responsibilities**
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's Degree; degree may be waived with appropriate experience.
 </li>
 <li>
 12+ years of related experience.
 </li>
 <li>
 Experienced in T2C (formerly TRADOC) QA standards and processes.
 </li>
 <li>
 Knowledgeable of QA and Standards.
 </li>
 <li>
 Experienced in the ADDIE process that supports institutional training, structured self-development and distributed learning to ensure compliance with the AEAS and school wide standardization.
 </li>
 <li>
 Experience with Army staff processes and staffing/coordination processes.
 </li>
 <li>
 Strong interpersonal, oral, and written communication skills, comfortable speaking in front of groups (online and in person).
 </li>
 <li>
 Experience using Microsoft Word, PowerPoint, Excel, and Teams.
 </li>
 <li>
 Ability to brief higher ranking officials.
 </li>
 <li>
 Understand the MDMP process.
 </li>
 <li>
 Ability to develop, write, edit, and review assessments and reports. Preferred Qualifications:
 </li>
 <li>
 Previous Army T2C/TRADOC Quality Assurance or formal school experience.
 </li>
 <li>
 Experience with either Army Space Operations or Army Missile Defense Operations.
 </li>
 <li>
 �Basic�project�management�experience�(requirement�development,�task�prioritization,�scheduling).�Security:�Must�be�able�to�obtain�and�maintain�the�required�security�clearance�for�the�position.�Eligibility�requirements�include�US�citizenship.�Benefits:�Rivet�offers�a�comprehensive�benefits�package�including�a�liberal�vacation�plan,�a�matching�retirement�program,�and�competitive�salaries�commensurate�with�skills�and�experience.�For�more�information�about�our�organization,�please�visit�our�web�site�at�[www.rivetopsllc.com](https://www.rivetopsllc.com/){rel="noopener noreferrer" target="_blank"}
 </li>
 <li>
 �Physical�Requirements:Work�may�involve�sitting�or�standing�for�extended�periods�of�time.�Position�may�require�typing�and�reading�from�a�computer�screen.�Must�have�sufficient�mobility,�including�but�not�limited�to�bending,�reaching,�and�kneeling�to�complete�daily�duties�in�a�timely�and�efficient�manner.�There�is�a�possibility�that�due�to�parking�availability�and�location�of�work,�walking�moderate�to�long�distance�may�be�required.�Possible�lifting�up�to�25�lbs.�Please�note:�Rivet�Operations�Company�LLC�reserves�the�right�to�change�or�modify�job�duties�and�assignments�at�any�time.�The�above�job�description�is�not�all�encompassing.�Positions,�functions,�and�qualifications�may�vary�depending�on�business�needs.�Rivet�Operations�Company�LLC�is�an�equal�opportunity�employer�and�does�not�discriminate�against�applicants�based�on�race,�color,�creed,�religion,�medical�condition,�legally�protected�genetic�information,�national�origin,�sex�(including�pregnancy,�childbirth�or�related�medical�condition),�sexual�orientation,�gender�identity�and�expression,�age,�disability,�or�Vietnam�era,�or�other�eligible�veteran�status�or�legally�protected�characteristics.
 
 
 </li>
 </ul>
 **Posted Salary Range**
 
 
 USD�$100,000.00�-�USD�$115,000.00�/Yr.Please�Apply�at:�[https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM4MjM1Ljg3NjBAaG9udXNlcnZpY2VzY29tcC5hcGxpdHJhay5jb20](https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM4MjM1Ljg3NjBAaG9udXNlcnZpY2VzY29tcC5hcGxpdHJhay5jb20){rel="noopener noreferrer" target="_blank"}
</div>

Senior Quality Assurance Specialist

Valon Mortgage

<div><h2 class="jobSectionHeader">About the Company</h2>
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we&rsquo;ve built our platforms from the ground up&mdash;not on outdated legacy systems&mdash;so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we&rsquo;re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We&rsquo;re not only reshaping what servicing and lending look like today&mdash;we&rsquo;re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning&mdash;we&rsquo;re building the future of regulated finance, and we want you to be part of it.<h3 class="jobSectionHeader">
Quality at Valon</h3>
Valon&rsquo;s Quality team strategically aligns three perspectives-homeowner, company, and compliance-into a support system while ensuring regulatory compliance across servicing. We&rsquo;re passionate about thinking critically about goals and downstream impacts of conversations with homeowners. The Quality team reviews homeowner-facing interactions-calls, emails, and chats&ndash; to identify correlations between behaviors and outcomes and empower leaders to make informed decisions while maintaining adherence to defined processes.<h3 class="jobSectionHeader">
About the Role</h3>
We are seeking a Sr. Quality Assurance Specialist to help us grow our QA team. The ideal candidate will understand how to strike a balance between individual motivation and analytical skills, easily spotting trends to help drive overall improvement. This person will also work collaboratively to drive technological advances through voice analytic software, artificial intelligence, and product enhancements.<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors.</li><li>
Monitor and evaluate a variety of interactions&ndash;phone, chat, and email&ndash; within the contact center to ensure service meets all quality assurance standards.</li><li>
Identify departmental training, performance, and process improvement opportunities</li><li>
Develop and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of front-line tasks</li><li>
Meet the required daily/weekly quota of QA audits.</li><li>
Responsible for completing Targeted Reviews as assigned.</li><li>
Foster positive working relationships with internal and external partners to ensure consistent quality standards.</li><li>
Performs other duties and special projects as assigned</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
Exceptional organization and time management skills</li><li>
Ability to work productively with minimal supervision</li><li>
Basic/Intermediate skill level using Excel/Google Sheets required with proficiency in all other Microsoft products</li><li>
Analytical approach to problem-solving</li><li>
Ability to break down complex concepts</li><li>
Excellent written and verbal communication</li><li>
Strong interpersonal skills, including the ability to influence others</li><li>
Strong understanding of best practices for exceptional customer service</li><li>
Minimum 2+ years of quality experience or similar preferred</li><li>
Must be available to collaborate and communicate in regularly held in-person meetings</li><li>
High School Diploma or GED equivalent required</li></ul><h3 class="jobSectionHeader">
What we can offer:</h3><ul><li>
Compensation: competitive salary and 401k plan</li><li>
Health &amp; well-being: we&rsquo;ll invest in your physical and mental well-being with comprehensive medical, dental, &amp; vision benefits</li><li>
Food &amp; meals: in-office snacks and drinks, and Bagel Fridays</li><li>
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.</li><li>
Grow together: Company wide orientation for you to successfully onboard and other learning &amp; development opportunities including regular review cycles that feature 360 degree feedback</li><li>
Generous time off: 17 days paid time off, sick days, and 11 company holidays</li><li>
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition</li></ul>
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div>

Simon-Kucher

<div>
 
 
 Job description
 
 
 
 
 
 
 Ready to boost your personal development on a fast-growing team? Interested in having an impact on big-name companies and hidden champions? Then Simon-Kucher is the right place for you! Become a pioneer of the digital transformation and support us as a
 
 (Senior) Quality Assurance Engineer
 
 on the Simon-Kucher Engine team.
 
 
 
 
 
 Simon-Kucher &amp; Partners is a global consulting firm specializing in TopLine Power&reg;, which encompasses strategy, marketing, pricing, and sales. Our work is built on evidence-based, practical strategies for profit improvement via the top line. Simon-Kucher &amp; Partners is regarded as the world's #1 pricing advisor and thought leader.
 
 
 
 
 
 We are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as
 
 (Senior) Quality Assurance Engineer
 
 !
 
 
 
 
 
 
 How you will create an impact
 
 
 
 
 
 <ul>
 <li>
 Ensuring delivery of high-quality software solutions to our customers
 </li>
 <li>
 Ensuring quality from beginning by reviewing software requirements
 </li>
 <li>
 Defining a test strategy for our solutions and implement this strategy together with the product and engineering team
 </li>
 <li>
 Helping the engineering team in identify, reproducing and solving quality issues
 </li>
 <li>
 Preparation of test reports
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 You have a bachelor&rsquo;s or master&rsquo;s degree in computer science, or a related field
 </li>
 <li>
 &gt; 4 years of working experience in software quality assurance and academic degree in computer science or similar domain
 </li>
 <li>
 Thorough understanding of software testing methodologies, QA tools and agile principles
 </li>
 <li>
 Ability to understand business requirements and translate them into test cases
 </li>
 <li>
 Test automation experience using respective tools (e.g. Playwright, Selenium, Cypress, JMeter)
 </li>
 <li>
 Experience with databases and writing SQL queries is preferred.
 </li>
 <li>
 Familiar with JIRA or other similar platforms
 </li>
 <li>
 Capable of running functional tests whether manual or automated
 </li>
 <li>
 Capable of running non-functional tests like performance and security
 </li>
 <li>
 ISTQB certificate is preferred
 </li>
 <li>
 Professional level written and spoken English, German is a plus
 </li>
 <li>
 Strong critical-thinking and problem-solving skills, including ability to &ldquo;think outside the box&rdquo;
 </li>
 <li>
 Agile mindset
 </li>
 </ul>
 
 
 
 
 
 What makes us special
 
 
 
 
 
 <ul>
 <li>
 Advance your career with exciting professional opportunities in our thriving company with a startup feeling
 </li>
 <li>
 Add to your experience with our projects that focus on growth, have a positive impact, and truly matter
 </li>
 <li>
 Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
 </li>
 <li>
 Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
 </li>
 <li>
 Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
 </li>
 <li>
 Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
 </li>
 <li>
 Satisfy your need for adventure with our opportunities to live and work abroad in one of our many international offices
 </li>
 <li>
 See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party
 </li>
 </ul>
 
 
 
 
 
 About Simon-Kucher
 
 
 
 
 
 
 Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries.
 
 
 Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy &ndash; product, price, innovation, marketing, and sales &ndash; based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world&rsquo;s leading pricing and growth specialist.
 
 
 
 
 
 We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone &ndash; our people, our clients and, of course, our business.
 
 
 
 
 
 Have we sparked your interest?
 
 Check out our video
 
 and
 
 our website
 
 .
 
 
 Please submit your application exclusively via the
 
 &ldquo;Apply now&rdquo;-button!
 
 
 
 
 
 
 
 Better growth starts here. With you.
 
 
</div>

(Senior) Quality Assurance Engineer (m/f/d)

LeadStack Inc.

<div>
 
 Job Title: QA Specialist
 
 
 Duration: 12 Months
 
 
 Location: Oceanside, CA 92056
 
 
 
 
 
 PR: $36/hr - $45/hr on W2
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 We are seeking a highly motivated individual to join us as a Quality Assurance Specialist II. In this role you will be responsible for executing a variety of Quality activities to ensure compliance with applicable quality objectives and regulatory requirements. You will be located at our Oceanside, CA site and report into the Sr. Manager of Quality Assurance Operations.
 </li>
 <li>
 The standard work week for this position is M-F, however weekend/night work will be required during manufacturing campaigns to support process operations
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities (include but are not limited to):
 
 
 <ul>
 <li>
 Perform Quality Assurance related production and production related activities (Batch Record review, Line Clearance, and on the floor support)
 </li>
 <li>
 Provide Quality oversight/approval of Quality Control activities (Method transfer, Certificate of Analysis, nd Stability)
 </li>
 <li>
 Approve shipments and provide oversight during packaging of product
 </li>
 <li>
 Ensure timely assessment and closure of discrepancies, Deviations, CAPAs and Change Controls
 </li>
 <li>
 Ensure timely assessment and closure of Laboratory Investigations
 </li>
 <li>
 Ensure timely assessment and closure of batch and material hold events
 </li>
 <li>
 Communicate lot disposition pending issues to Management
 </li>
 <li>
 Provide on-the-floor QA oversight and support to ensure compliance to GMP throughout the areas
 </li>
 <li>
 Perform walk-throughs and process observations
 </li>
 <li>
 Perform Document Control administrative activities including archival and updating of site training records
 </li>
 <li>
 Support Regulatory Body Inspections of the facility
 </li>
 <li>
 Ensure products are manufactured in compliance with regulatory and GMP guidelines.
 </li>
 <li>
 Escalate issues that may adversely impact timely release of product
 </li>
 <li>
 Identify compliance risks and escalate the issues to appropriate levels of management for resolution
 </li>
 <li>
 Generate and update procedures and forms as needed
 </li>
 <li>
 Perform additional duties as needed
 </li>
 </ul>
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree and OR
 </li>
 <li>
 Bachelor&rsquo;s Degree and 2+ years&rsquo; experience in the biological sciences or related field OR
 </li>
 <li>
 AA Degree and 4+ years&rsquo; experience in the biological sciences or related field OR
 </li>
 <li>
 High School Degree and 5+ years&rsquo; experience in the biological sciences or related field
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Quality Control background in Analytical, Virological, and Microbiological testing
 </li>
 <li>
 Working knowledge and ability to apply GMPs in conformance to U.S. and EU standards
 </li>
 <li>
 Ability to effectively negotiate and build collaboration amongst individuals
 </li>
 <li>
 Proficient in MS Word, Excel, Power Point and other applications. Experience with Veeva, Smartsheet and LIMS is highly desirable
 </li>
 <li>
 Excellent interpersonal, verbal and written communication skills are essential in this collaborative work environment
 </li>
 <li>
 Comfortable in a fast-paced small company environment and able to adjust workload based upon changing priorities
 </li>
 </ul>
 
 
</div>

Quality Assurance Specialist - 26-00302

Maine Molecular Quality Controls, Inc

<div>Ensure Quality &amp; Compliance as Our Next QA/RA Specialist! 
 
 The Quality Assurance/Regulatory Affairs Specialist plays a key role in supporting quality assurance activities and ensuring compliance with applicable regulatory requirements. Reporting to the Manager of QA/RA, this position is responsible for maintaining policies and managing procedures that support MMQCI&rsquo;s Quality System in alignment with ISO 13485 standards. 
The ideal candidate brings experience working within an ISO 13485-regulated environment and is comfortable supporting and maintaining quality systems. This role offers the opportunity to quickly build expertise while working in a collaborative environment. 
 
What You Will Get to Do:<ul><li>
Review and approve all Quality Management System documentation (i.e. batch records and QC testing) to ensure compliance with QMS certifications and investigations</li><li>
Collaborate with departments to investigate Material Review Notifications and develop Corrective and Preventive Action plans</li><li>
Independently reviews and authorizes process and equipment validations</li><li>
Performs or assists with audits, including internal, customer, and regulatory audits</li><li>
Maintains MMQCI&rsquo;s ISO 13485 certification</li><li>
Writes SOPs and trains key personnel as needed to support all departments</li><li>
May be called on to assist others and perform additional tasks as assigned</li></ul>
 
Required Skills &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Life Sciences with 5+ years&rsquo; experience in a cGMP-regulated environment, including at least 2 years in Quality Assurance</li><li>
Knowledge of current GMP regulations, ISO 13485, and In Vitro Diagnostic Regulation (IVDR) is preferred</li><li>
Strong written and verbal communication skills; proficient in Microsoft Suite</li><li>
Excellent proofreading skills with strong attention to detail</li><li>
Ability to manage multiple priorities in a fast-paced, changing environment and meet challenging deadlines</li><li>
Strong work ethic, team-oriented mindset, and willingness to learn</li><li>
Ability to communicate clearly and constructively</li><li>
Must be able to lift up to 30 lbs</li></ul> 

Why You&rsquo;ll Love Working Here<ul><li>
Opportunity to make a meaningful impact within a growing diagnostic company</li><li>
Collaborative, mission-driven team environment</li><li>
Competitive compensation and benefits</li></ul>
 
Benefits We Offer 
<ul><li>Medical, dental, and vision insurance</li><li>401(k)</li><li>Profit Sharing Plan</li><li>Vacation</li><li>Holidays</li><li>Sick leave</li></ul> 
Get to know the MMQCI team! 
https://www.mmqci.com/about/employeespotlight/employee-spotlight.html 
 
Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and 
markets unique quality control products used by hospital laboratories to monitor the accuracy of tests for inherited disease, pharmacogenetics, oncology, and infectious diseases. MMQCI has developed technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. 
 
 MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We&rsquo;re in a state-of-the-art facility, located in Saco, right next to the Eastern Trail. Come join us!
9DWJ2Spgck</div>

Quality Assurance Specialist

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeINTERESTED CANDIDATES CAN APPLY ON 03360005200Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Specialist(Travel/BPO/Call Center)

Hootsuite

<div>
 We&rsquo;re looking for a Senior Specialist, Customer Assurance to help us manage and continuously improve our Customer Assurance program. This role supports our Global New Business (GNB) and Customer &amp; Expansion (C&amp;E) teams to address security, privacy, AI, and compliance review requests from our global customers. You will leverage security and privacy certifications, audit reports, technical documentation, AI-driven automation tools, and knowledge acquired from working alongside Hootsuite&rsquo;s Security, Legal, Product and Privacy Teams to demonstrate the strength and reliability of our security, privacy, AI governance practices and processes.In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model.
 
 
 
 This role is open to applicants located in Canada (BC, AB, ON, NB, NS) or the United States (in Provinces/States where we can hire legally). In this role, you will report to the VP, Privacy, Compliance, and Customer Assurance.
 
 
 
 <ul>
 <li>
 Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite&rsquo;s GNB and C&amp;E Teams.
 </li>
 <li>
 Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they&rsquo;re protected.
 </li>
 <li>
 Coordinate, qualify and prioritize a high volume queue of customer assurance review requests.
 </li>
 <li>
 Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines.
 </li>
 <li>
 Provide expertise and support with RFPs (and similar documents) for Hootsuite&rsquo;s GNB and C&amp;E Teams.
 </li>
 <li>
 Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency.
 </li>
 <li>
 Facilitate regular enablement sessions and knowledge sharing to update GNB and C&amp;E teams on new security, privacy and AI support, processes and collateral.
 </li>
 <li>
 Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics; share key data insights with stakeholders on successes, failure points and key learnings from customer review requests.
 </li>
 <li>
 Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc.
 </li>
 <li>
 Build and manage templates and libraries to ensure content is standardized, reusable, and easily accessible.
 </li>
 <li>
 Identify areas to optimize and improve processes for handling incoming requests from internal and external parties.
 </li>
 <li>
 Perform other related duties as assigned
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry.
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent industry experience.
 </li>
 <li>
 Previous experience leading a high volume support request queue.
 </li>
 <li>
 Working knowledge of content management or content automation systems.
 </li>
 <li>
 Solid understanding of information security, privacy, risk, and compliance.
 </li>
 <li>
 Ability to work within tight deadlines and under pressure.
 </li>
 <li>
 Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
 </li>
 <li>
 Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
 </li>
 <li>
 Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
 </li>
 <li>
 Accountability: holds self and others accountable to meet commitments
 </li>
 <li>
 Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
 </li>
 <li>
 Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Solution seeker: You&rsquo;re focused on tackling new challenges, solving problems, and moving the business forward&mdash;and you don&rsquo;t wait to be asked.
 </li>
 <li>
 Lifelong learner: You have a growth mindset &ndash; you&rsquo;re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn&rsquo;t.
 </li>
 <li>
 Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
 </li>
 <li>
 Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
 </li>
 <li>
 Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
 </li>
 <li>
 Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
 </li>
 <li>
 Integrated thinker: You look beyond your role and responsibilities to understand how your team&rsquo;s work drives broader organizational goals.
 </li>
 <li>
 Accountable owner: You take pride in the work you&rsquo;re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
 </li>
 <li>
 Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
 
 
 </li>
 </ul>
 
 Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
 
 
 
 In all we do, our six guiding principles light the way:
 
 
 
 Step Up:
 
 Show the world what it looks like to live and work by these guiding principles. #StepUp
 
 
 
 One Team:
 
 Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
 
 
 
 Customer Obsessed:
 
 Focus relentlessly on helping our customers succeed. #CustomerObsessed
 
 
 
 Go Fast, Be Agile:
 
 Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
 
 
 
 Play to Win:
 
 Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
 
 
 
 
 Neighbours &amp; Allies:
 
 Give back to our communities and be an ally. #SocialForGood #Allies
 
 
 
 Canada Pay Range For This Role
 
 $78,400&mdash;$109,800 CAD
 
 US Pay Range For This Role
 
 $83,100&mdash;$116,300 USD
 
 
 
 Use of AI in Hiring
 
 
 
 Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
 
 
</div>

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