senior reservations agent

Al Habtoor Palace

Al Habtoor City Hotels is a prestigious complex in the heart of Dubai, featuring three world-class properties: Hilton Dubai Al Habtoor City, V Hotel Dubai, and Al Habtoor Palace. Together, we deliver exceptional guest experiences, offering luxury, lifestyle, and unparalleled hospitality.We are looking for a dedicated and customer-focused Reservations Agent to join our team and deliver an outstanding booking experience to our valued guests.Key Responsibilities:<ul><li>Handle all incoming reservation requests via phone, email, and online channels in a professional and timely manner.</li><li>Maximize room sales by upselling and promoting hotel services, packages, and special offers.</li><li>Ensure all reservations are accurately entered into the system, following hotel policies and procedures.</li><li>Maintain effective communication with other departments (Front Office, Sales, Revenue) to ensure guest requirements are met.</li><li>Assist with inquiries regarding rates, availability, hotel facilities, and services.</li><li>Follow up on pending bookings and ensure guest satisfaction throughout the pre-arrival stage.</li><li>Support the Reservations Manager in achieving departmental goals.</li></ul>Requirements:<ul><li>Previous experience in a reservations, front office, or call center role in the hospitality industry is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in English (both written and spoken); knowledge of Arabic or other languages is an advantage.</li><li>Familiarity with Opera PMS or similar hotel reservation systems is desirable.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>A positive, professional attitude with a passion for guest service.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package.</li><li>Accommodation, transportation, and duty meals.</li><li>Comprehensive learning and development programs through Hilton University.</li><li>Career growth opportunities within Hilton Hotels worldwide.</li><li>An inclusive and supportive team culture.</li></ul>Job Type: Full-time

Complex Reservation Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Position Summary:
 
 
 
 The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservations Management:
 </li>
 <ul>
 <li>
 Process and manage hotel room reservations efficiently and accurately.
 </li>
 <li>
 Ensure all reservation details are correctly entered into the system.
 </li>
 <li>
 Respond to guest inquiries regarding room availability, rates, and amenities.
 </li>
 <li>
 Upsell hotel services and amenities to maximize revenue.
 </li>
 </ul>
 <li>
 Guest Services:
 </li>
 <ul>
 <li>
 Provide personalized assistance to guests before, during, and after their stay.
 </li>
 <li>
 Handle special requests and VIP arrangements to ensure a memorable guest experience.
 </li>
 <li>
 Address guest concerns and resolve issues promptly and professionally.
 </li>
 <li>
 Coordinate with other departments to fulfill guest needs and requests.
 </li>
 </ul>
 <li>
 Communication:
 </li>
 <ul>
 <li>
 Maintain clear and effective communication with guests via phone, email, and in-person interactions.
 </li>
 <li>
 Provide information about hotel facilities, services, and local attractions.
 </li>
 <li>
 Collaborate with the Front Office and other departments to ensure seamless guest experiences.
 </li>
 </ul>
 <li>
 Administration:
 </li>
 <ul>
 <li>
 Maintain accurate records of guest interactions and transactions.
 </li>
 <li>
 Prepare reports on reservations, occupancy, and guest feedback.
 </li>
 <li>
 Assist in the preparation of promotional materials and packages.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in reservations, guest services, or a similar role in the hospitality industry.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Proficiency in hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 High level of professionalism and integrity.
 </li>
 <li>
 Customer-focused with a warm and welcoming demeanor.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Adaptability to a fast-paced and dynamic environment.
 </li>
 </ul>
</div>

Reservations and Royal Services Agent

Five Hotels and Resorts

What We re Looking ForA proven track record of 3-5 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<ul><li>Previous experience as a Reservations Manager in a Luxury Hotel environment is Mandatory.</li><li>Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.</li><li>FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.</li><li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs.</li><li>Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.</li><li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).</li><li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.</li><li>Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.</li><li>A hands-on attitude, fuelled by a Can-Do! Spirit.</li></ul>Key Responsibilities<ul><li>Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.</li><li>Trains the Reservations Team to maintain Exquisite Quality in both written and spoken communication, promoting FIVE s Stunning facilities, events, and Upselling opportunities.</li><li>Ensures the Reservations Team responds to all Guests with a High Level of professionalism, completing all reservations Accurately and to the Guests' expectations.</li><li>Implements and Trains the Reservations Team to follow Departmental Standards (SOPs), Achieving targeted Results such as quality calls, response time, number of calls and emails handled, accuracy, handling abandoned calls, maintaining reservation records, and adhering to all Safety Standards.</li><li>Ensures the Smooth running of the Reservations Department, overseeing all supervisor and agent tasks as well as administrative duties, ensuring they are executed Promptly and Accurately.</li><li>Takes responsibility for duties and tasks assigned to the Role, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE s Industry-Leading Service.</li><li>Collaborates with immediate Supervisors to control Costs and Inventory, and ensures Productivity and Performance levels are Consistently met and exceeded.</li><li>Builds and maintains Effective Working Relationships while promoting FIVE s culture and values, contributing to the vibrant 'Vibe at FIVE.'</li><li>Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with a Meticulous Eye for Detail.</li><li>Maximises Room Revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.</li><li>Discusses Strategies with immediate Supervisors to Enhance daily occupancy levels and Optimise Room Utilisation.</li><li>Processes and analyses Daily Revenue Reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.</li><li>Delivers on Departmental plans and objectives, ensuring that FIVE s initiatives and targets are achieved with FIVE s Gold Standard of Excellence.</li><li>Stays updated with Industry Trends and innovative practices to ensure FIVE remains at the Forefront of Luxury Hospitality.</li><li>Takes on additional Responsibilities and Tasks as required, adapting to the Dynamic needs of FIVE and contributing to FIVE s continued Success.</li></ul>

Assistant Director of Reservations

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
<h3 class="jobSectionHeader">The Role of the Core Agent:
</h3>As a Core Agent at Four Seasons Red Sea, you will be the key connection between our guests and the hotel&rsquo;s services, ensuring that every interaction is handled with care, professionalism, and efficiency. Whether managing guest inquiries, coordinating reservations, or assisting with service requests, your role is central to creating a seamless and memorable experience.
By anticipating guest needs and delivering thoughtful, personalized service, you help uphold the Four Seasons reputation for excellence &mdash; turning ordinary moments into extraordinary memories.
<h3 class="jobSectionHeader">Knowledge and Skills
</h3><ul><li>Proficiency in written, spoken, and reading English and Arabic .
</li><li>Previous hotel or call center experience preferred.
</li><li>Strong communication and multitasking skills .
</li><li>Familiarity with hotel systems and reservations software is an advantage.
</li><li>Locals only , as per Saudi Labor Law.
</li></ul><h3 class="jobSectionHeader">What to Expect
</h3><ul><li>Competitive basic salary.
</li><li>Competitive live-out allowance.
</li><li>Travel allowance, if applicable.
</li><li>30 days of annual vacation.
</li><li>10 public holidays per year.
</li><li>Complimentary employee meals.
</li><li>Medical insurance.
</li><li>Life insurance.
</li><li>Employee Assistance Program.
</li><li>Worldwide complimentary room nights at Four Seasons hotels.
</li><li>Laundry/dry cleaning services for work attire.
</li><li>Opportunities for growth and development.</li></ul></div>

Core/Reservation Agent, Four Seasons Red Sea Resort at Shura Island

The Team Builders

Key Highlights: <ul> <li>
 Must have strong links with tour operators and DMCs</li> <li> Experienced in handling high-level guest complaints</li> <li> Strong leadership and interpersonal skills a must</li> </ul>
 You'll Be Responsible For: <ul> <li>Overseeing LARGE venue reservations &amp; optimizing booking performance</li> <li>Leading a proactive customer service team</li> <li>Training, coaching, and driving high service standards</li> <li>Enhancing revenue through B2B collaboration and upselling</li> <li>Resolving guest issues with professionalism and empathy</li> </ul>
 Minimum Requirements: 
 3+ years in a managerial role 
 Proven leadership in reservations &amp; customer service 
 Ability to multitask and lead under pressure 
 Experience with group bookings and B2B travel partners
Ready to take the next step in your hospitality leadership journey?

CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Managing staff and ensuring smooth day to day activities for reservation department</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Supervising on-the-job and weekly training held by team leader for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.</li><li>
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.</li><li>
Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.</li><li>
Understands and utilizes a consistent approach to selling in order to support the sales team.</li><li>
Ensures a sales attitude is adopted</li><li>
Ensures and maintains the security of information relating to customers and personnel in the hotel.</li><li>
Complies with all company policies and procedures relating to guest services and all systems.</li><li>
Computer literate with excellent written and oral proficiency</li><li>
Sound knowledge of English language</li><li>
Tactful and patient.</li><li>
Able to communicate clearly and willing to help others</li><li>
Flexible and diplomatic when dealing with demanding and unreasonable guests</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul> 
Qualifications 
Minimum one year experience with the same position in a 5 star hotel and University degree.</div>

Assistant Reservation Manager (Saudi National Only)

Marriott International

<div>Additional Information 
Job Number25167198 
Job CategoryReservations 
LocationLe Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-MJ1
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Complex Reservations Agent

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