senior safety support manager

JASARA PMC

<div><p>JASARA PMC is searching for a highly skilled and experienced Senior Manager - HSE &amp; Security to join our leadership team. In this pivotal role, you will take charge of the integrated management of Health, Safety, Environment (HSE), and Security across all our projects, ensuring that we adhere to the highest standards while promoting a culture of safety and security within the organization.</p><p>
As the Senior Manager - HSE &amp; Security, you will be responsible for developing and implementing proactive strategies that mitigate risks, protect our workforce, and ensure compliance with relevant regulations. You will collaborate closely with project teams, stakeholders, and regulatory authorities, leveraging your expertise to maintain a safe and secure working environment for all employees and contractors.</p>
Key Responsibilities:<ul>
<li>Lead the development and implementation of integrated HSE and security policies, procedures, and programs.</li>
<li>Conduct comprehensive risk assessments and audits to identify and mitigate potential hazards and security threats.</li>
<li>Oversee HSE and security training programs to enhance awareness and competency among staff and contractors.</li>
<li>Monitor compliance with local and international HSE and security regulations, ensuring effective and timely reporting.</li>
<li>Investigate incidents and security breaches, implementing corrective actions to prevent recurrence.</li>
<li>Work collaboratively with project managers to incorporate HSE and security considerations into all stages of project planning and execution.</li>
<li>Foster relationships with external stakeholders, including regulatory bodies and security agencies, to enhance safety and security efforts.</li>
<li>Prepare and present HSE and security performance reports to senior management and other stakeholders.</li>
<li>Stay updated on industry trends, best practices, and regulatory changes in the fields of HSE and security.</li>
<li>Lead by example to instill a culture of health, safety, and security as fundamental components of our operations.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Environmental Science, Security Management, or a related field; a Master's degree is a plus.</li>
<li>Minimum of 15 years of experience in HSE and Security management, preferably in the construction or infrastructure industry.</li>
<li>Strong familiarity with HSE regulations, security protocols, and risk management methodologies.</li>
<li>Proven experience in developing and implementing effective HSE and security programs.</li>
<li>Strong leadership skills, with the ability to inspire and mobilize cross-functional teams.</li>
<li>Excellent analytical and problem-solving abilities, with a proactive approach to risk mitigation.</li>
<li>Exceptional communication and interpersonal skills, capable of engaging with diverse stakeholders.</li>
<li>Professional certifications (e.g., NEBOSH, IOSH, CPP) in HSE or security management are highly desirable.</li>
<li>Fluency in English; proficiency in Arabic is an advantage.</li>
<li>Ability to adapt to changing environments and prioritize effectively to ensure safety and security across projects.</li></ul></div>

Senior Manager - HSE & Security

Qiddiya Investment Company

<div><p>The Senior Manager - Fire, Life and Safety is responsible for overseeing all fire prevention, life safety, and emergency preparedness operations across Qiddiya's city assets. This role ensures that fire safety systems, evacuation procedures, and life safety protocols meet the highest international standards, safeguarding guests, employees, and infrastructure.</p><p></p><p><b>
Key Responsibilities
</b></p><ul><li>Oversee the operational readiness and performance of all fire detection, suppression, and alarm systems across Qiddiya's portfolio of assets.</li><li>
Develop, implement, and maintain fire safety and life safety management plans, SOPs, and emergency evacuation procedures.</li><li>
Conduct regular fire risk assessments, safety audits, and inspections to ensure compliance with Saudi Civil Defence regulations and international best practices.</li><li>
Coordinate fire safety training programs, evacuation drills, and awareness campaigns for operational staff and tenant stakeholders.</li><li>
Liaise with Saudi Civil Defence, local fire authorities, and third-party consultants on regulatory compliance, permitting, and emergency response coordination.</li><li>
Lead incident investigations related to fire or life safety events, producing root cause analyses and corrective action plans.</li><li>
Support the design review and commissioning of fire and life safety systems for new and existing assets to ensure operational readiness.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Minimum 7 + years of experience in fire safety management, life safety operations, or fire engineering within large-scale mixed-use developments, theme parks, or entertainment destinations.</li><li>
In-depth knowledge of NFPA codes, Saudi Building Code, Civil Defense requirements, and international fire safety standards.</li><li>
Professional certifications such as NEBOSH Fire Safety, IFE membership, or equivalent are strongly preferred.</li><li>
Proven leadership experience managing fire safety teams and coordinating with regulatory authorities.</li><li>
Strong analytical skills with experience conducting fire risk assessments and safety audits.</li></ul></div>

Senior Manager - Fire, Life and Safety (DEL 3)

Aga Khan University

<div><div>Senior Assistant - SRS, Department of Safety &amp; Security - (2600010H)</div><div><div><br>
</div><p><b>Senior Assistant - SRS, Department of Safety &amp; Security</b></p><p><b>
Location:</b> Aga Khan University, Karachi (with travel to Punjab as required)</p><p><b>
Introduction to the Aga Khan University:</b></p><p>
Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p><b>
Key Responsibilities:</b></p><p>
Reporting to the Coordinator / Manager OC&amp;OP, the incumbent will be responsible to perform a variety of administrative functions related to security program implementation at research sites /operations. The incumbent will assist management in risk assessment, premises vulnerability analysis (new /existing research site surveys), periodic inspection rounds etc. The incumbent will assist management in review of grants and uploading of comments on PeopleSoft and maintaining of grants database. The incumbent will be responsible to arrange/ coordinate logistics for site surveys/rounds/visits/ field activities etc and will also accompany the team, as and when required.</p><p>
The candidate will be responsible to:</p><ul><li>
assist management in the implementation of security management program and related policies at country wide research sites/ operations.</li><li>
assist management in Security Risk Assessment and Premises Vulnerability Analysis (Physical Site Surveys) for all new and existing research sites/ operations.</li><li>
assist management in review of grants, uploading of comments on PeopleSoft and maintaining of grants database.</li><li>
provide administrative support to management to arrange/ coordinate logistics for site surveys/rounds/visits/ field activities etc. Also accompany the team, as and when required.</li><li>
maintain record of site visits/ surveys carried out by the management along with relevant expense reports/ financial summary of expenses incurred/ claimed for the visit.</li><li>
assist management in conducting/arranging various trainings at research/field sites, both physically and virtually.</li><li>
assist management in preparing data for MRC/ Security committee meetings etc.</li><li>
assist management in drafting of official letters, memos, reports and presentations.</li><li>
assist management in development of security awareness flyers for research sites/ operations.</li><li>
maintain close coordination with relevant departments i.e. Research Office, Office of Shared Research, Dean&rsquo;s Office, Peads &amp; other clinical departments involved in research activities.</li><li>
perform any other relevant task assigned by Manager OC&amp;OP/ Regional Director, Safety &amp; Security.</li><li>
compile and type monthly/quarterly and yearly survey and other reports.</li></ul></div><div></div><div><div><br>
</div><p><b>Requirements:</b></p><ul><li>
Graduate from a recognized university</li><li>
At least three years of relevant experience.</li><li>
Proficient in the use of computer packages, especially MS OFFICE.</li><li>
Excellent Data Management Skills on MS Excel.</li><li>
Must have excellent drafting/writing skills in English.</li><li>
Must have excellent communication and interpersonal skills.</li><li>
Ability to work under pressure and deliver the desired outcome.</li><li>
Should be an organized and focused individual.</li><li>
Work experience in an intelligence setup will be an added advantage</li></ul><p>
Comprehensive employment reference checks will be conducted</p><div><br>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Contractual</div><div>
Job Type: Standard</div><div>
Job Posting: 12/03/2026, 12:51:05 AM</div><div>
Closing Date: 26/03/2026, 1:59:00 PM</div></div>

Senior Assistant - SRS, Department of Safety & Security

Lockheed Martin

<div><p><b>JOB ID:</b> 720787BR</p>
<p><b>Date posted:</b> Mar. 19, 2026</p>
<br>
<p><b>Description:</b></p><p>
You will be the System Safety Engineer for the System Safety Engineering Team which is responsible for ensuring the safety and mission success of the F‑22 aircraft.</p><p><b><br>
What You Will Be Doing</b></p><p><br>
As the System Safety Engineer you will be responsible for leading safety analyses and supporting the System Safety Program Plan throughout the aircraft development lifecycle.</p><p><br>
Your responsibilities will include:</p><br>
<ul><li>
Conduct Functional Hazard Analysis, Fault Tree Analysis, Preliminary Hazard Analysis, System Safety Analysis, and Software Hazard Analysis.</li><br>
<li>
Develop, maintain, and execute the System Safety Program Plan.</li><br>
<li>
Perform quantitative and qualitative risk assessments and trade studies to optimize design choices and recommend controls.</li><br>
<li>
Coordinate system safety activities with design teams, suppliers, internal management, and external customers.</li><br>
<li>
Provide technical guidance on hazard mitigation and collaborate with adjacent disciplines to support program objectives.</li></ul><p><b><br>
What&rsquo;s In It For You</b></p><div><br>
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options.<div>
(opens in new window)</div>
 Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus &ndash; if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.</div><p><b><br>
Who You Are</b></p><p><br>
You are a collaborative, detail‑oriented safety professional with proven experience in aircraft system safety analyses. You thrive in complex, interdisciplinary environments and are driven to deliver high‑impact solutions that safeguard mission‑critical assets.</p><p><b><br>
Further Information About This Opportunity</b></p><p><br>
MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access. The selected candidate must be able to obtain a secret clearance.</p><p><b><br>
This position is in Fort Worth, TX </b><b>Discover Fort Worth.</b></p><br>
<p><b>Basic Qualifications:</b></p><br>
<ul><li>Bachelors degree in Aerospace Engineering, Systems Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, Software Engineering or related engineering degree.</li><li>Excellent written and verbal communication skills, including experience with communicating cross-functionally</li><li>Experience with and knowledge of System Safety analyses, standards, and tools</li><li>Experience leading projects and teams</li></ul><p><b>
Desired Skills:</b></p><br>
<ul><li>Military or civilian flight experience</li><li>Knowledge of MIL-STD-882, MIL-HDBK-516, ARP-4761, and/or ARP-4754</li><li>Knowledge of FAA and military regulations and processes</li><li>Previous experience writing technical reports on complex subject matters</li><li>Experience with military or government programs</li><li>Knowledge of statistical analysis methods</li><li>Model-based system engineering (MBSE) training or experience</li><li>Experience leading a project or team</li><li>Experience working with international customers and suppliers</li><li>Experience with communicating cross-functionally</li><li>Full life-cycle experience with system safety analyses, standards, and tools</li><li>Ability to operate autonomously with minimal direction from senior management</li><li>Demonstrated ability to lead projects and teams in the resolution of highly complex issues, including direct interaction with senior leadership within company and customer organizations and a demonstrated ability to deal with complex and challenging customer and supplier relationships</li><li>Experience with software safety requirements across the full development lifecycle from hazard identification through development to system/software qualification test.</li></ul><p><b>
Security Clearance Statement:</b></p>This position requires a government security clearance, you must be a US Citizen for consideration.<br>
<p><b>Clearance Level:</b></p>Secret<br>
<p><b>Other Important Information You Should Know</b></p><br>
<p><b>Expression of Interest:</b></p>By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.<br>
<p><b>Ability to Work Remotely:</b></p>Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.<br>
<p><b>Work Schedules:</b></p>Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.<br>
<p><b>Schedule for this Position:</b></p>4x10 hour day, 3 days off per week<br>
<b>Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.</b><br>
<b>The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.</b><br>
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
<br>
<br>
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.<br>
<br>
If this sounds like a culture you connect with, you&rsquo;re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.<br>
<p><b>Experience Level:</b></p>Experienced Professional<br>
<p><b>Business Unit:</b></p>AERONAUTICS COMPANY<br>
<p><b>Relocation Available:</b></p>Possible<br>
<p><b>Career Area:</b></p>Systems Engineering: Specialty Engineering<br>
<p><b>Type:</b></p>Full-Time<br>
<p><b>Shift:</b></p>First</div>
<br><div><p>At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.</p>
<p><b>Pioneering Defense Technology:</b> From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best minds in the business.</p>
<p><b>United By Culture:</b> Excellence, integrity, and collaboration define us. We accelerate change and embrace one another&rsquo;s perspectives to win for our customers.</p>
<p><b>Real Impact, Real Growth:</b> Grow your career and skills for life. Our wide array of opportunities and technology-driven learning programs enable your development and agility.</p>
<p><b>Your Health, Your Wealth, Your Life:</b> Competitive pay, comprehensive benefits and flexible schedules designed so you thrive &mdash; at work and beyond.</p>
<p><b>Empowered to Be Your Best:</b> Use your strengths to make a difference in the lives of one another, our customers, our communities, and our planet.</p>
<p>Here, the possibilities are endless because we offer:</p>
<div></div><ul><div>Flexible Schedules, dependent on role</div>
<div></div><div>Levels: Student, Entry, Mid, Senior, Management</div>
<div></div><div>Locations: Nationwide &amp; OCONUS Positions</div></ul></div>

System Engineer, Safety Sr - Level 3

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 This role is for someone who wants real ownership.
 <br/>
 <br/>
 You&rsquo;ll be the right hand to the Network Health and Trust &amp; Safety leadership, owning complex, high-impact programs that protect customers, partners, and the business. This is not a reporting or coordination role. You will identify risks before they escalate, turn ambiguity into clear execution plans, and drive programs that balance safety, compliance, and operational reality.
 <br/>
 <br/>
 You&rsquo;ll work across teams that don&rsquo;t naturally align, often without direct authority. Your job is to connect the dots, make hard calls, and ensure the right things get done on time, at scale, and with measurable impact.
 <br/>
 <br/>
 If you enjoy solving messy problems, influencing senior stakeholders, and building mechanisms that last, this role will stretch you in the best way.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Own end-to-end Trust &amp; Safety and Network Health programs from problem definition to execution and sustained outcomes
  </li>
  <li>
   Identify systemic risks and compliance gaps; design scalable solutions rather than one-off fixes
  </li>
  <li>
   Drive execution across multiple teams with competing priorities
  </li>
  <li>
   Set clear goals, milestones, and success metrics for complex initiatives
  </li>
  <li>
   Act as a thought partner to senior leadership on risk, safety, and long-term strategy
  </li>
  <li>
   Build simple, durable mechanisms to track progress and enforce standards
  </li>
  <li>
   Raise the bar on how programs are designed, reviewed, and communicated
   <br/>
   <br/>
  </li>
 </ul>
 A day in the life
 <br/>
 <br/>
 <strong>
  On a Typical Day, You Might
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep dive into data to understand where risks are emerging and why
  </li>
  <li>
   Align with product, operations, legal, and analytics partners on priorities and trade-offs
  </li>
  <li>
   Challenge unclear plans and push for sharper problem statements and success metrics
  </li>
  <li>
   Review program progress, unblock teams, and escalate when needed
  </li>
  <li>
   Translate complex issues into clear updates for senior stakeholders
  </li>
  <li>
   Improve existing processes so teams spend less time reacting and more time preventing issues
   <br/>
   <br/>
  </li>
 </ul>
 Your internal stakeholders include operations leaders, product teams, analytics partners, and legal or policy counterparts.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The Network Health (NH) and Trust &amp; Safety (T&amp;S) teams work together to protect Amazon&rsquo;s Last Mile operations by driving compliance, partner accountability, and safety across the AMET region (UAE, Saudi Arabia, Egypt, and Turkey).
 <br/>
 <br/>
 Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) &mdash; from risk identification and MEP (Monitoring &amp; Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically, and in alignment with Amazon&rsquo;s Supply Chain Standards and local labor regulations.
 <br/>
 <br/>
 Trust &amp; Safety complements this work by focusing on driver-level safety, identity verification, and incident resolution programs such as ID Check, APEA, and DAF, ensuring that both DSPs and drivers uphold Amazon&rsquo;s zero-tolerance standards on compliance and worker welfare.
 <br/>
 <br/>
 This role operates at the intersection of both functions, helping deliver secure, compliant, and sustainable operations in one of Amazon&rsquo;s fastest-growing regions.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of program or project management experience
  </li>
  <li>
   Experience using data and metrics to determine and drive improvements
  </li>
  <li>
   Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  </li>
  <li>
   Knowledge of Excel at an intermediate level (e.g., pivot tables &amp; charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of driving process improvements experience
  </li>
  <li>
   Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon Middle East and North Africa FZ-LLC
 <br/>
 <br/>
 Job ID: A3176892
</div>


Senior Program Manager, Network Health / Trust & Safety

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
As a<b> Manager 2, Trust &amp; Safety Enablement</b>, you will lead a team of Business Systems Analysts (BSA) and Security &amp; Risk Operations (SRO) analysts responsible for driving technology and process enablement across Intuit&rsquo;s Trust &amp; Safety organization.</p><p>
This role sits at the intersection of fraud operations, product, engineering, AI/ML, and platform modernization. You will translate operational fraud challenges (ATO, AOF, content abuse, account opening fraud) into scalable system capabilities that improve investigation quality, reduce fraud leakage, decrease dwell time, and minimize customer friction.</p><p>
You will partner closely with Engineering, Product, Policy, Analytics, and Customer Success to operationalize next-generation fraud detection and enforcement capabilities &mdash; including workflow automation, AI-driven detection, and platform migrations (e.g., Pega, Decision Engine).</p><p>
This is a highly cross-functional leadership role focused on scaling fraud operations through durable systems, structured processes, and data-driven enablement.</p><p><b><br>
Responsibilities</b></p><ul><li>
Collaborate with Trust &amp; Safety business owners, Engineering, Product, Policy, Investigations and Analytics partners to define and drive long-term capability strategies aligned to fraud prevention and customer trust goals.</li><li>
Develop and manage multi-quarter roadmaps for fraud investigation enablement, including workflow automation, AI-driven detection integration, case management tooling, and signal standardization across domains (ATO, AOF, content abuse, account opening fraud).</li><li>
Translate operational fraud challenges into end-to-end system requirements, including data integrations across internal and third-party platforms.</li><li>
Provide requirements to partner engineering and product teams; drive prioritization and execution across internal and external stakeholders to ensure scalable, durable solutions.</li><li>
Gather investigator and stakeholder feedback and incorporate learnings into system design, workflow optimization, and tooling enhancements.</li><li>
Ensure fraud detection and investigation data is available, reliable, and actionable to support timely performance analysis and business decision-making.</li><li>
Evaluate application functionality, identify gaps in fraud tooling and workflows, and measure solution impact on fraud leakage, dwell time, QA performance, SLA adherence, and customer friction.<br>
</li><li>
Partner with Data Science and Engineering to integrate AI/ML outputs into investigation workflows and automate high-volume enforcement processes.</li><li>
Build compelling, data-backed business cases to support fraud technology investments and process improvements.<br>
</li><li>
Create visibility into long-term roadmaps, program progress, KPIs, and system performance through stakeholder updates and leadership communications.</li><li>
Lead, coach, and develop a team of BSA and SRO analysts; define clear ownership, performance expectations, and development plans aligned to organizational priorities.<br>
</li><li>
Drive cross-functional alignment to balance fraud mitigation effectiveness with customer experience considerations.</li></ul><p><b><br>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, Information Systems, Business, Criminal Justice, or related field; or equivalent relevant experience.<br>
</li><li>
4+ years of experience in fraud, trust &amp; safety, security operations, risk management, or related domain.<br>
</li><li>
2+ years of experience in a Business Systems Analyst, fraud systems enablement, product systems, or technical program capacity.<br>
</li><li>
2+ years of people management experience leading analysts, technical program teams, or operational specialists.<br>
</li><li>
Strong analytical skills and data-driven mindset with demonstrated ability to define KPIs and translate insights into business priorities.<br>
</li><li>
Experience developing durable roadmaps (1&ndash;3 year outlook) and decomposing strategy into system requirements across enterprise platforms and operational processes.<br>
</li><li>
Experience partnering with engineering teams in an agile development environment, including backlog grooming, sprint planning, and prioritization.<br>
</li><li>
Demonstrated ability to balance short- and long-term solutions while prioritizing high-impact work.<br>
</li><li>
Strong written and verbal communication skills; ability to frame technical discussions for non-technical stakeholders and senior leadership.</li><li>
Skilled at creating compelling business cases and influencing cross-functional partners within complex, matrixed organizations.</li><li>
Deep customer empathy and understanding of the balance between fraud mitigation and customer experience.</li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</p></div><p></p>

Senior Manager, Trust & Safety Enablement

Age of Learning

<div><div><b>Company Overview:</b></div><div>
Age of Learning&reg; is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company&rsquo;s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com&reg; Early Learning Academy and Adventure Academy&trade;, as well as the adaptive, personalized school solutions, My Math Academy&reg;, My Reading Academy&reg;, and My Reading Academy Espa&ntilde;ol. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.</div><div></div><h3 class="jobSectionHeader"><b><br>
Summary:</b></h3>
<div>The Senior Manager, Support Operations is responsible for leading the strategic development and continuous improvement of Age of Learning's customer support operations. This role oversees technical systems like Zendesk and AI tools, designs scalable workflows, drives cross-functional initiatives, and ensures support performance through data-driven decisions. The Senior Manager plays a key role in optimizing customer experience by implementing technology solutions and operational best practices across teams.</div>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li>Own and optimize CX platforms (Zendesk, Ada, etc.), ensuring performance, reliability, and alignment with operational needs</li></ul>
<ul><li>Design and improve support workflows, automation, and ticketing logic to increase efficiency and customer satisfaction</li><li>Lead strategic automation and AI initiatives, including chatbot development and CRM integrations</li><li>Partner with Engineering, Product, Legal, and Marketing to implement scalable, compliant CX solutions</li><li>Build and manage dashboards to report on key performance indicators and identify opportunities for improvement</li><li>Audit data regularly to maintain accuracy and inform process decisions</li><li>Lead vendor relationships and system implementation efforts</li><li>Support training and onboarding by documenting system processes and updates</li><li>Champion change management and best practices in support operations</li></ul><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li>5+ years of Zendesk administration and CX systems experience</li><li>Strong knowledge of support automation tools (e.g., Ada, Ultimate, Zonka)</li><li>Proven track record of AI and chatbot implementation</li><li>Deep understanding of support KPIs and reporting (e.g., CSAT, FRT, ticket deflection)</li><li>Experience leading technical projects with cross-functional stakeholders</li><li>Skilled in process optimization and systems thinking</li><li>Ability to translate technical concepts for non-technical audiences</li><li>Strong communication, documentation, and change management skills</li></ul><div>
<div><b>Total Compensation:</b></div>
<div>The estimated salary range for a new hire in this position is $115,000 USD to $125,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location.</div></div><div><br>
</div><div><b>
Age of Learning currently provides:</b></div><ul><li>90% of employee health and welfare benefits premiums &amp; 65% of dependent benefits premiums</li><li>A 401(k) program with employer match</li><li>15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year</li><li>Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions</li></ul><div></div><div><b><br>
Security Advisory</b></div><div>
At Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts &mdash; be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom &mdash; never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only.</div><div></div><div><b><br>
An Equal Opportunity Employer</b></div><div>
Age of Learning, Inc. (the &ldquo;Company&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the &ldquo;Company&rdquo;) will consider qualified applicants with criminal histories pursuant to EEOC requirements and state applicable laws, e.g. New York City Fair Chance Act.</div><div></div><div><br>
Employee/Applicant Privacy Notice</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Manager, Support Operations

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