senior sales operations manager

TTEC

<div>Senior Sales Operations Manager
Senior Sales Manager, Cairo
Bringing smiles is what we do at TTEC... for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
What you&rsquo;ll do as a Leader:
<ul><li>Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
</li></ul><ul><li>Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
</li></ul><ul><li>Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
</li></ul><ul><li>Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
</li></ul><ul><li>Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
</li></ul><ul><li>Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
</li></ul><ul><li>Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
</li></ul><ul><li>Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
</li></ul>What you&rsquo;ll do as Senior Sales Manager:
<ul><li>Manage Sales pipeline and regular forecasting to meet assigned goals.
</li></ul><ul><li>Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
</li></ul><ul><li>Develop and continuously improve lead qualification using established criteria and standards.
</li></ul><ul><li>Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
</li></ul><ul><li>Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
</li></ul><ul><li>Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
</li></ul>What you need to succeed:
<ul><li>Native or fluent in spoken and written English</li></ul>
<ul><li>Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
</li></ul><ul><li>5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
</li></ul><ul><li>Demonstrated ability to be a quick learner with the ability to adapt on a daily basis</li></ul>
<ul><li>Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
</li></ul><ul><li>Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
</li></ul><ul><li>Willingness to work across shifts where needed.</li></ul>
<ul><li>Advanced knowledge of Sales Operations, Technology used in Digital sales
</li></ul><ul><li>Strong leadership driving Sales, Customer Success and Subscription management.
</li></ul><ul><li>Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
</li></ul><ul><li>Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
</li></ul>What You Can Expect
<ul><li>Supportive of your career and professional development</li></ul>
<ul><li>An inclusive culture and community minded organization where giving back is encouraged</li></ul>
<ul><li>A global team of curious lifelong learners guided by our company values</li></ul>
<ul><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li></ul>
<ul><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul>
Visit https://mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1 
Primary Location: EG-Cairo-Cairo</div>

Senior Sales Operations Manager

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
 
As Senior Operations Manager, You Will…
 
<ul>
<li>Ensure proper planning, staffing, and direction of operational functions</li>
<li>Review team performance daily to ensure optimal production is reached</li>
<li>Ensure proficient training and staff development is achieved across all teams</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Analyze reports and program data, highlighting Key Performance Indicators (KPIs)</li>
<li>Create action plans for continuous improvement</li>
<li>Ensure Service Level Agreements are met with optimum quality & service</li>
<li>Authorize and coordinate staffing schedule changes</li>
<li>Participate in partner calls and meetings</li>
</ul>
As Senior Operations Manager, You Have…
 
<ul>
<li>5 to 7 years of management experience in the call center industry</li>
<li>A post-secondary diploma or degree with a major in Business</li>
<li>Client relationship management experience</li>
<li>Experience with managing budgets and understanding statistics</li>
<li>Experience maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Above average organizational and time management skills</li>
<li>Ability to work under tight deadlines</li>
<li>Ability to implement change and innovation</li>
<li>Ability to communicate with various positions and departments</li>
</ul>

Senior Operations Manager

White Lodging

<div>Description
<div><div><div>Position Information</div></div><div><div> 
Location: JW Marriott Indianapolis</div></div><div><div> 
Summary: 
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country&rsquo;s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That&rsquo;s where you come in. You&rsquo;ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.</div></div><div><div> 
Responsibilities: 
What You&rsquo;ll Do
The Senior Sales Manager is responsible for building relationships with clients, selling hotel services, and managing the booking process through the Delphi or CI system. Key responsibilities include:
<ul><li>Understanding the market, including competitor strengths, economic trends, and supply/demand to inform sales strategies.
</li></ul><ul><li>Ensuring booked business aligns with hotel parameters and closing the best opportunities based on market conditions.
</li></ul><ul><li>Utilizing White Lodging marketing initiatives to secure business and meet sales targets.
</li></ul><ul><li>Developing forecasts to support efficient planning and inform pricing strategies.
</li></ul><ul><li>Collaborating with management and the sales team to identify and address revenue generation issues through strategic action plans.
</li></ul><ul><li>Providing sales leadership by inspiring and holding team members accountable to goals and strategies. 
</li></ul> 
What You&rsquo;ll Bring
<ul><li>Strong leadership, strategic thinking, and analytical skills.
</li></ul><ul><li>Mastery of both reactive and proactive sales processes, and familiarity with complex business decisions and contract management.
</li></ul><ul><li>A 4-year degree in Business Administration, Marketing, or Hotel and Restaurant Management, or equivalent hotel experience.
</li></ul><ul><li>3-5 years of hotel sales experience.</li></ul> 
</div></div> 
 
<div><div>Other information: 
What You Can Look Forward To
<ul><li>Medical, Dental, and Vision Insurance from day one</li><li>
Paid Parental Leave</li><li>
Life Insurance &amp; Short-Term Disability</li><li>
Employee Assistance Program (EAP)</li><li>
401(k) + Company Match</li><li>
Vacation and Paid Time Off (PTO)</li><li>
Tuition Reimbursement</li><li>
Complimentary and Discounted Rooms</li></ul>
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.</div></div></div></div>

Market Senior Sales Manager

Nile Breeze Trading & Services Co. Ltd.

About the Role: Nile Breeze Trading and Services Co. Ltd. is seeking an experienced and reliable Senior Operations Manager to oversee daily business operations in Sabah Al Salem, Mubarak Al-Kabeer. This role focuses on improving efficiency, supporting team performance, and ensuring smooth operations across the organization.Key Responsibilities:<ul><li>Operations Management: Oversee daily operations to ensure efficiency and consistency</li><li>Process Improvement: Identify and support improvements in workflows and operations</li><li>Team Coordination: Work with teams to ensure tasks are completed effectively</li><li>Performance Monitoring: Track operational performance and support improvements</li><li>Resource Management: Ensure proper use of resources to support business needs</li><li>Reporting: Provide updates on operations and performance to management</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in operations, management, or similar roles</li><li>Skills: Strong leadership, organization, and problem solving skills</li><li>Education: Degree in Business, Management, or related field</li><li>Industry Knowledge: Understanding of general business operations</li><li>Leadership: Ability to manage teams and support business performance</li></ul>Why Join Us:<ul><li>Growth Opportunity: Be part of a growing and dynamic company</li><li>Leadership Role: Take on a key role in operations management</li><li>Career Development: Opportunities for advancement</li><li>Team Environment: Work in a collaborative and professional setting</li></ul>Job Types: Full-time, PermanentPay: KD1,300.000 - KD2,800.000 per monthWork Location: In person

Karadano Digital Solutions LLC

About the RoleAt Karadano Digital Solutions LLC, we bring structure, efficiency, and innovation to fast-growing digital operations. Our mission is to build scalable systems that support global clients while maintaining high standards of quality and performance.We are looking for a Senior Operations Manager who can take full ownership of operational strategy and execution. You are not just managing processes, you are building systems that enable teams to perform at their best. You will lead cross functional teams, improve workflows, and ensure that operations run smoothly across all departments.You will act as a key decision maker, working closely with leadership to align operations with business goals while maintaining efficiency and quality at scale.Why Work With UsThe Environment Our office in Umm Salal Mohammed provides a professional and collaborative setting designed to support focus, productivity, and growth.Operational Impact You will play a critical role in shaping how the company operates. Your decisions will directly influence performance, scalability, and long term success.Modern Tools and Systems We use modern platforms and automation tools to streamline workflows, giving you the ability to focus on strategic improvements rather than manual processes.Growth and Leadership You will have the opportunity to lead high performing teams and contribute to executive level decisions, with clear pathways for career advancement.Key ResponsibilitiesOperational Strategy<ul><li>Develop and implement operational plans aligned with company goals</li><li>Monitor performance metrics and drive continuous improvement</li></ul>Process Optimization<ul><li>Identify inefficiencies and implement scalable solutions</li><li>Standardize workflows across departments to improve productivity</li></ul>Team Leadership<ul><li>Lead and mentor operations teams across multiple functions</li><li>Set clear goals, track performance, and provide regular feedback</li></ul>Performance Management<ul><li>Analyze KPIs and operational data to guide decision making</li><li>Ensure service delivery meets quality and efficiency standards</li></ul>Cross Functional Collaboration<ul><li>Work closely with product, engineering, and support teams</li><li>Align operational processes with business and client needs</li></ul>What We Are Looking ForExperience<ul><li>7+ years in operations management, business operations, or similar roles</li><li>At least 2 to 3 years in a senior or leadership position</li></ul>Leadership Skills<ul><li>Proven ability to manage teams and drive performance</li><li>Strong decision making and problem solving skills</li></ul>Operational Expertise<ul><li>Experience in process improvement, workflow optimization, and scaling operations</li><li>Familiarity with digital operations or tech driven environments</li></ul>Communication Skills<ul><li>Strong communication and stakeholder management abilities</li><li>Able to present insights and strategies clearly to leadership</li></ul>Mindset<ul><li>Results driven and highly organized</li><li>Able to balance strategic thinking with hands on execution</li></ul>Job Types: Full-time, PermanentPay: QAR26,000.00 - QAR30,000.00 per monthWork Location: In person

Deliveroo

<div>
 Senior Operations Manager, Rider Performance (Middle East)
 
 
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is the heart of Deliveroo&mdash;ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand&mdash;this is the team for you.
 
 
 We&rsquo;re looking for a
 
 Senior Operations Manager, Rider Performance
 
 to join our
 
 Middle East
 
 team. Reporting to the Director of Operations (Middle East), you will be responsible for building the frameworks and systems that ensure our rider network in the UAE, Kuwait, and Qatar operates at an elite level while helping riders optimise their earnings.
 
 
 Get to know our Operations team &mdash; what drives us, how we work, and what you can expect.
 
 
 What You&rsquo;ll Be Doing
 
 
 You&rsquo;ll be joining the
 
 Middle East Rider Operations
 
 team. Operating in a hyper-growth environment, you will solve complex logistics problems by leveraging data to ensure we always have the best-performing riders on the road.
 
 
 
 Here&rsquo;s What Your Day-to-day Might Look Like
 
 
 
 <ul>
 <li>
 Framework Development: Build effective, scalable, and efficient systems to centralise and manage rider performance across three distinct Middle Eastern markets.
 </li>
 <li>
 Strategic Resource Allocation: Design and recommend incentive strategies and resource plans to tackle specific performance gaps or network health issues.
 </li>
 <li>
 Performance Tracking: Monitor key metrics and "unusual" data trends, conducting deep-dives to uncover root causes and preserve the health of the logistics network.
 </li>
 <li>
 Budget Management: Work closely with the wider Rider Ops team to ensure performance initiatives and incentive structures operate within defined budgets.
 </li>
 <li>
 Stakeholder Reporting: Provide regular, concise, and high-impact updates on rider performance to senior leadership and global HQ teams.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with HQ Ops, Product, and Tech to implement new features or tools that improve the experience for riders, restaurants, and customers.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Thrive
 
 
 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
 
 
 <ul>
 <li>
 Analytical Mastery: 6+ years of experience in data analytics, consulting, or engineering. You are highly comfortable with large datasets and proficient in SQL and Python.
 </li>
 <li>
 Problem-Solving Grit: A proven track record of solving tough, complex problems in a high-growth startup or similar fast-paced environment.
 </li>
 <li>
 Ownership Mindset: You take full responsibility for your area, demonstrating the curiosity to diagnose unusual outcomes and the drive to fix them.
 </li>
 <li>
 Process Engineering: Experience building scalable tools and structured change methodologies; you enjoy working in and refining process-driven environments.
 </li>
 <li>
 Communication &amp; Influence: Excellent stakeholder management skills, with the ability to translate complex data into clear strategic recommendations.
 </li>
 <li>
 Agility: Comfortable handling multiple high-priority workstreams simultaneously, both individually and as part of a regional team.
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 🔧
 
 Make a visible impact every day
 
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 🌱
 
 Learn fast in an entrepreneurial environment
 
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 🧠
 
 Build a career, not just a role
 
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 🌎
 
 Deliver together in an inclusive culture
 
 
 
 Collaborative, values-driven teams that support how you work best.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 Our Global Structure
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 Diversity, Equity and Inclusion
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

Senior Operations Manager - Rider Performance

GE Appliances

<div>At GE Appliances, a Haier company, we come together to make &ldquo;good things, for life.&rdquo; As the fastest-growing appliance company in the U.S., we&rsquo;re powered by creators, thinkers and makers who believe that anything is possible and that there&rsquo;s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
We are excited to welcome a dynamic and driven Senior Area Sales Manager to our team. In this role, you will support our Southwest/Rocky Mountains territory, encompassing Arizona, Colorado, New Mexico, and Utah. Your mission will be to lead sales and customer activities, recruit and onboard new PHVAC wholesale distributors, and support the growth of existing distributors. You will also manage all aspects of the customer experience and collaborate with national account teams and third-party representative firms to drive regional sales growth.<h2 class="jobSectionHeader">
Position</h2>
Senior Area Sales Manager - Air &amp; Water - Southwest<h2 class="jobSectionHeader">
Location</h2>
USA, Austin, TXUSA, Louisville, KY<h2 class="jobSectionHeader">
How You'll Create Possibilities</h2>
Essential Responsibilities<ul><li>
Sales Leadership: Sell the full portfolio of GEA Air &amp; Water products to new and existing customers, including national and regional distributors. Business Development: Identify and pursue new business opportunities, as well as plan with and develop existing distributors to grow the territory. Goal Achievement: Execute and achieve all sales and margin operating plans.</li><li>
Customer Programs: Develop customer-specific programs and marketing support strategies to drive profitable sales.</li><li>
Training &amp; Presentations: Prepare and deliver training and product presentations, showcasing the value of GEA Air &amp; Water.</li><li>
Metrics &amp; Accountability: Track and be accountable for sales metrics using available reporting and analysis tools.</li><li>
Customer Support: Resolve customer issues promptly and accurately, establishing credibility.</li><li>
Third-Party Management: Oversee the region&rsquo;s third-party manufacturing representatives to ensure they effectively represent authorized products and earn their commissions.</li></ul><h2 class="jobSectionHeader">
What You'll Bring to Our Team</h2>
Required Qualifications<ul><li>
Minimum of five (5) years of relevant sales experience.</li><li>
Proven ability to build strong, lasting relationships with customers, management, and peers, built on credibility and trust.</li><li>
Proficient in communication, presentation, organizational, and negotiation skills.</li><li>
Willingness to travel within the territory to meet customers.</li></ul>
Desired Qualifications<ul><li>
Bachelor's Degree or equivalent experience.</li><li>
Bilingual &ndash; Spanish and English</li><li>
5 years+ Previous sales experience in the plumbing or HVAC industry, either as a vendor or distributor.</li><li>
Experience in developing and implementing sales territory growth plans.</li><li>
Competitive spirit with a 'never-give-up' attitude and the tenacity to devise solutions to complex problems.</li><li>This role is remote in the US, with travel in the Southwest/Rocky Mountains
</li></ul><h2 class="jobSectionHeader">Our Culture</h2>
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&amp;D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. 
 
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. 
 
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com</div>

Senior Area Sales Manager - Air & Water - Southwest

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Senior Area Sales Manager - Air & Water - Southwest