senior sales operations manager

iHorizons

<div>Job Summary<ul><li>
You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.</li></ul>
Reporting Structure<ul><li>
This job reports to the Sales Manager.</li></ul>
Job Objectives<ul><li>
Generate leads, convert them into opportunities, bid, and successfully close the deals</li><li>
Sell large and complex solutions to large organizations and achieve the assigned sales target</li><li>
Manage the account forward for cross-selling and upselling</li></ul>
Job Responsibilities 
 
1. Sales Life Cycle Ownership<ul><li>
Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers</li><li>
Be a trusted technology advisor to the target client to generate and qualify the right opportunities</li><li>
Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology</li><li>
Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal</li><li>
Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal</li><li>
With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information</li><li>
independently handle negotiations and deal closure for small and mid-sized deals</li><li>
Provide the right inputs and support the Sales Manager in negotiating and closing large deals</li></ul>
2. Revenue Generation<ul><li>
Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts</li><li>
Sell the range of iHorizons services assigned to the role holder</li><li>
Ensure that revenues generated are at acceptable gross margins</li></ul>
3. Customer Relation Management / Account Management<ul><li>
Act as a single point of contact for the customer always</li><li>
Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates</li><li>
Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support</li><li>
Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project</li><li>
Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction</li><li>
Drive account management and influence organizational engagement resulting in footprint expansion</li><li>
Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market</li></ul>
4. Upselling And Cross-Selling<ul><li>
Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity</li><li>
Identify and develop new leads from existing accounts</li><li>
Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell</li><li>
Promote all iHorizons products/ services as they become available</li><li>
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business</li><li>
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.</li></ul>
5. General Account Administration<ul><li>
Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.</li><li>
Support the Sales Operations team on contract renewals</li><li>
Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts</li><li>
Follow up on invoices and be responsible for payment collections</li><li>
Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure</li></ul>
6. CRM and Reporting<ul><li>
Use iHorizons CRM to log and update all activities and generate sales reports</li><li>
Provide other ad-hoc reports and analysis as required by the Sales Manager</li></ul>
7. Other Ongoing tasks<ul><li>
Visit major customers regularly, to strengthen relations and establish business opportunities</li><li>
Entertain customers as and when necessary, to build strong relationships with them</li><li>
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies</li><li>
Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level</li><li>
Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities</li><li>
Participate in trade shows and technology events to promote company products and develop leads</li></ul>
Job Requirements 
 
Educational Qualification<ul><li>
Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field</li><li>
Should show evidence of continued education in the field of Sales and Technology</li></ul>
Previous Work Experience<ul><li>
Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role</li><li>
Experience in customized enterprise IT solution sales is mandatory</li><li>
Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred</li><li>
Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory</li><li>
Hands-on experience with CRM software is a plus</li></ul>
Skills and Abilities<ul><li>
Excellent selling and negotiation skills</li><li>
Ability to drive sales growth</li><li>
Strong client focus and relationship-building skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent knowledge of MS Office</li><li>
Excellent presentation skills</li><li>
Self-motivated with a competitive, results-driven attitude</li><li>
Good understanding of marketing and negotiating techniques</li></ul>
xMjpi1nrsc</div>

IT Sales Account Manager - Senior

Brightspeed

<div>Company Description 
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality&hellip;.designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web! 
Job Description 
We are looking for a Senior Manager, Retention &amp; Call Center Operations to join our growing team! In this role, you will be responsible for retention strategy execution, churn reduction, and performance management across call center channels (inbound, outbound, and BPO). You will own save performance outcomes and drive initiatives that protect revenue, improve customer lifetime value, and elevate frontline effectiveness.
You will set retention direction in partnership with senior leadership and ensures disciplined execution across teams. This position combines strategic planning, operational rigor, data-driven performance management, and strong people leadership to deliver measurable improvements in churn, save conversion, and customer experience.
As Senior Manager, Retention &amp; Call Center Operations, your duties and responsibilities will include:<ul><li>
Retention Strategy Ownership &amp; Revenue Protection:<ul><li>
Own retention performance across call center channels, with direct accountability for Save Rate, Churn %, and revenue preservation targets</li><li>
Translate company churn goals into actionable call center retention strategies and performance plans</li><li>
Lead development and optimization of save offers, escalation pathways, and objection-handling frameworks</li><li>
Partner with Finance and Analytics to forecast churn trends, quantify revenue impact, and evaluate program effectiveness</li><li>
Identify systemic churn drivers and lead cross-functional initiatives to reduce cancellation demand</li></ul></li><li>
Call Center Leadership<ul><li>
Lead managers and supervisors responsible for frontline retention teams (internal and/or BPO)</li><li>
Establish clear performance expectations and KPI scorecards across Save Rate, CSAT, AHT, Conversion, Quality, and Compliance</li><li>
Drive consistent performance management routines including weekly business reviews, deep-dive analyses, and action planning</li><li>
Ensure staffing models and workforce strategies align with cancellation volumes and seasonal fluctuations</li><li>
Hold vendors accountable to contractual retention and quality standards</li></ul></li><li>
Performance Improvement &amp; Coaching Excellence<ul><li>
Build and implement structured coaching frameworks focused on improving save conversion and customer engagement</li><li>
Partner with Training to evolve retention-specific learning programs and frontline leadership development</li><li>
Ensure Quality Assurance programs support both compliance standards and save effectiveness</li><li>
Develop frontline leaders to drive accountability, consistency, and performance culture</li></ul></li><li>
Data-Driven Continuous Improvement<ul><li>
Analyze cancellation drivers, call behaviors, and save outcomes to uncover performance gaps and optimization opportunities</li><li>
Present retention insights and performance trends to executive leadership, including risks and mitigation plans</li><li>
Collaborate with Product, Billing, Marketing, and Digital teams to improve customer journey friction points contributing to churn</li><li>
Lead initiatives that improve first-contact resolution and reduce repeat cancellation contacts</li></ul></li><li>
Cross-Functional &amp; Executive Influence<ul><li>
Serve as the operational retention expert in leadership discussions impacting pricing, promotions, policies, and customer experience</li><li>
Align retention strategy with broader CX and revenue goals</li><li>
Influence cross-functional stakeholders to prioritize initiatives that reduce churn and improve save outcomes</li><li>
Foster a culture of accountability, urgency, and customer-focused performance within the call center organization</li></ul></li></ul> 

Qualifications 
WHAT IT TAKES TO CATCH OUR EYE:<ul><li>
10+ years of progressive experience in Call Center Operations, Retention, Customer Care, or Revenue Operations</li><li>
Demonstrated ownership of retention/save performance with measurable churn reduction results</li><li>
Experience leading leaders (managers/supervisors) in high-volume contact center environments</li><li>
Strong financial acumen with ability to connect retention performance to revenue and LTV impact</li><li>
Advanced analytical skills with experience using performance dashboards and operational reporting tools</li><li>
Proven ability to lead cross-functional initiatives in complex, fast-paced organizations</li><li>
Experience managing BPO/vendor relationships strongly preferred</li><li>
Travel to vendor locations, as needed</li></ul>
BONUS POINTS FOR:<ul><li>
Experience working directly with BPOs</li><li>
10+ years sales and retention call center management at a manager or senior management level</li></ul> 
#LI-SS1 
Additional Information<div></div> 
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:<ul><li>
Brightspeed&rsquo;s Privacy Notice for California Residents</li><li>
Brightspeed&rsquo;s Privacy Notice</li></ul></div>

Senior Manager, Retention & Call Center Operations

Automatic Payroll Systems

<div>Description:

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.
We are on the grow again and searching for a Sales Operations Manager. The Sales Operations Manager drives operational excellence across the sales organization by optimizing systems, processes, reporting, and analytics. This role partners closely with Sales Leadership to improve productivity, forecast accuracy, and data-driven decision making.
The Sales Operations Manager manages sales performance reporting, responsible for the sales technology platforms (including CRM systems), develops actionable analytics, and identifies opportunities to improve sales efficiency and revenue performance.
This position is eligible for the Full Remote Work Schedule for candidates residing in the State of Arkansas.
Essential Duties and Responsibilities:<ul><li> 
Sales Performance &amp; Analytics
<ul><li>Monitor, analyze, and report on sales performance metrics and key performance indicators (KPIs).</li>
<li>Develop and maintain dashboards, reports, and analytics to support data-driven decision making.</li>
<li>Identify trends in pipeline performance, conversion rates, and revenue attainment.</li>
<li>Provide weekly and monthly performance insights to Sales Leadership.</li>
<li>Translate sales data into actionable recommendations to improve results.</li>
</ul></li><li>Forecasting &amp; Strategic Planning
<ul><li>Coordinate sales forecasting processes and maintain forecast accuracy.</li>
<li>Support sales planning, territory planning, and quota development.</li>
<li>Analyze historical sales performance and market trends to support strategic planning.</li>
<li>Monitor competitive landscape and market signals impacting sales performance.</li>
</ul></li><li>Sales Systems &amp; Technology
<ul><li>Responsible for the administration and optimization of CRM systems (e.g., Salesforce) and sales technology tools.</li>
<li>Ensure data integrity, consistent reporting structures, and accurate pipeline management.</li>
<li>Implement system enhancements and support new tool adoption.</li>
<li>Provide training and enablement to ensure effective system utilization across the sales team.</li>
</ul></li><li>Process Optimization
<ul><li>Evaluate and improve sales workflows, policies, and operational processes.</li>
<li>Identify inefficiencies in the sales cycle and recommend improvements.</li>
<li>Standardize sales reporting, operational procedures, and performance tracking.</li>
<li>Partner with leadership to align systems, tools, and processes with business goals.</li>
</ul></li><li>Revenue &amp; Operational Reporting
<ul><li>Reconcile revenue sources, leads, and pipeline reporting.</li>
<li>Monitor sales-related expenses and operational metrics.</li>
<li>Generate and distribute reports for executive leadership and the sales organization.</li>
<li>Ensure reporting accuracy across CRM and other sales platforms.</li>
</ul></li><li>Cross-Functional Collaboration
<ul><li>Partner with Sales, Marketing, Finance, and Revenue Enablement to support revenue growth.</li>
<li>Support special initiatives and operational projects as requested by leadership.</li>
<li>Coordinate communications regarding process updates, policies, and operational changes.</li>
</ul></li><li>Administrative &amp; Operational Support
<ul><li>Manage operational documentation and reporting requests.</li>
<li>Assist with sales meetings, operational reviews, and team communications as needed.</li>
</ul></li><li>Other responsibilities as needed or assigned.</li></ul>
SUPERVISORY RESPONSIBILITIES: This role provides an opportunity for advancement into a leadership position within Sales Operations.
Requirements:

Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred: 
<ul><li>
Bachelor&rsquo;s Degree or higher preferred.</li><li>
3+ years demonstrated and related experience in Sales Operations, Revenue Operation or</li><li>
3+ years of experience managing others is preferred.</li><li>
Experience supporting sales teams in a high-growth or technology-driven environment preferred.</li><li>
Experience in administering CRM platforms (Salesforce preferred).</li><li>
Working experience managing or supporting a multi-tool sales technology stack including Gong, Zoominfo, Geopointe, Chili Piper, DealHub, etc.</li><li>
3+Strong analytical skills.</li><li>
Strong analytical and problem-solving skills.</li><li>
Strong understanding of sales processes and pipeline management.</li><li>
Ability to translate business needs into operational solutions.</li><li>
Highly organized with the ability to manage multiple projects and priorities.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work cross-functionally across Sales, Marketing, Enablement, and Operations.</li><li>
Strong client centric focus.</li><li>
Must be able to work in an environment in which constant deadlines exist.</li><li>
Must be able to work the hours necessary to successfully perform in this position.</li><li>
Must understand all company guidelines, procedures, and workflow.</li></ul>
BENEFITS: APS offers a competitive compensation and benefits package which includes:<ul><li>
Medical, Dental &amp; Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)</li><li>
Short Term Disability (short term disability paid at 100% by APS for employee)</li><li>
Long Term Disability</li><li>
Life Insurance</li><li>
401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)</li><li>
Paid time off (PTO)</li><li>
Holiday paid time off</li></ul>
At APS, we strive everyday to...<ul><li>
Do the Right Thing</li><li>
Serve Others</li><li>
Be Our Best</li><li>
Find the Fun</li></ul>
Check APS out and see what we are about!</div>

Sales Operations Manager - Little Rock, AR

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

Keeper Security, Inc.

<div><div>Description

Keeper is hiring a driven Senior Manager, Channel &amp; MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations.

Keeper&rsquo;s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for ensuring seamless operations for our global partner sales teams.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM&reg;, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

The Senior Manager, Channel &amp; MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience. Allowing our partner sellers to spend more time selling and less time chasing process. You&rsquo;ll own the partner ops roadmap, SLAs, tooling, and reporting that drive partner-sourced pipeline, activation, and retention. This role will be responsible for communicating the value proposition and features of Keeper to partner representatives and supporting the operations of our MSP and Channel Teams.

Responsibilities
<ul>
<li>Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience</li>
<li>Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.</li>
<li>Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes.</li>
<li>Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.</li>
<li>Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation.</li>
<li>Lead partner request intake and triage&mdash;implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines.</li>
<li>Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction.</li>
<li>Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers).</li>
<li>Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools.</li>
<li>Build, coach, and develop a high-performing Partner Operations team as the business scales globally</li>
</ul>
Requirements
<ul>
<li>5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).</li>
<li>2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.</li>
<li>Proven ability to build and scale partner operational &ldquo;infrastructure&rdquo;: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.</li>
<li>Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). Able to write clear requirements for admins/engineering and QA outcomes.</li>
<li>Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required.</li>
<li>Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement.</li>
<li>Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence.</li>
<li>Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow.</li>
<li>High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data.</li>
<li>People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales.</li>
<li>Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.</li>
<li>Willingness to travel ~10% for partner/customer meetings and internal planning.</li>
</ul>
Benefits
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul>
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal

E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt</div><div> 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:
<ul>
<li>Contact details, CV/resume, cover letter</li>
<li>Employment history, qualifications, work eligibility</li>
<li>Application responses and uploaded documents</li>
</ul>
Information We generate:
<ul>
<li>Interview notes, assessments, communications</li>
<li>Scheduling information</li>
</ul>
Information From Others:
<ul>
<li>Recruiter/referral information who submit your profile</li>
<li>References (with your consent, before final offer)</li>
<li>Public professional profiles</li>
<li>Background verification (post offer)</li>
</ul>
Voluntary Diversity and Equal Opportunity Information
<ul>
<li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li>
</ul>
2. How We Use Your Data
<ul>
<li>Assess your application and suitability</li>
<li>Manage interviews and recruitment workflow</li>
<li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li>Comply with employment law obligations</li>
</ul>
3. Legal Basis
<ul>
<li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li>Contracting steps (for progressed candidates)</li>
<li>Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
4. Who We Share Information With

Internal:
<ul><li>HR, hiring managers, interviewers*, IT support for system administration</li>
</ul>
<ul><li>Note - diversity and equal opportunity data is not shared with hiring managers.</li></ul>

Third Parties:

Service providers who assist with:
<ul>
<li>Applicant tracking, recruitment systems and assessment providers</li>
<li>Background verification vendors (post offer)</li>
<li>Recruitment agencies (where applicable)</li>
<li>Tools to support communication, collaboration and to securely store your data</li>
</ul>
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
<ul>
<li>You opt into our talent database for further retention by providing consent (extended retention)</li>
<li>You're hired (transfers to employee records)</li>
</ul>
8. Your Rights

You have the following rights and can contact us at the email below to exercise them:
<ul>
<li>Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li>Object to or restrict processing</li>
<li>Withdraw consent (where applicable)</li>
<li>Request data portability</li>
<li>Lodge a complaint with your data protection authority</li>
</ul>
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com</div></div>

Senior Manager, Channel & MSP Operations New

HCLTech

<div></div><div><div><div>Cairo
</div></div><div><div>Egypt
</div></div><div>Job Family
<div>Delivery Operations (Non-Voice)
</div></div><div>No. of Positions
<div>1</div>
</div><div>Job Description (Posting).
<div>Title : Fuels Dispatcher - Customer Service
 
Location : Terminal dispatching points
 
Purpose :
<ul><li>Ensure the flawless execution of all fuel orders to customers as per company polices
</li><li>Ensure well controlled and safe operations
</li><li>Practice and promote safety, controls integrity, customer care, efficiency and continuous improvement.
</li></ul>Responsibilities
<ul><li>Administrate the physical loading of products and delivery activities performed by hauliers and COT Trucks
</li><li>Handle real time operational problems with clear communication to all the involved parties
</li><li>Performs the required check before loading shipment to avoid truck overweight cases.
</li><li>Handled exceptional cases of returned deliveries and LOVs as per process.
</li><li>Timely report cases that require error corrections and ensure appropriate documentation,</li><li>
Review and execute delivery plan for delivered customer and planning list for pickup customers. Ensuring timely delivery and accurate stocks.
</li><li>Handle and timely report of operational products shortages, truck availability, terminal problems.
</li><li>Handle services from/to
</li><li>Generate and administrative truck load confirmation, delivery confirmation, and delivery documents.
</li><li>Ensure plan feedback is sent accurately and timely without exceptions.
</li><li>Answer inbound calls timely and professional manner ( 6PM to 9AM D+1)</li></ul>
Skills and competencies required:
<ul><li>1 to 3 years of work experience.
</li><li>Experience in Terminal operations is advantage.
</li><li>PC literate</li><li>
Strong analytical skills
</li><li>Strong customer mindset
</li><li>Knowledge of SAP is an advantage</li><li>
University Degree</li></ul>
Key Metrics<ul><li>
Order fulfilment
</li><li>Time and accurate execution of deliveries
</li><li>Truck performance
</li><li>Sales volume
</li><li>Error correction case
</li><li>Truck overweight case
</li><li>Shipment status
</li><li>Customer compliants</li></ul> 
 
 
</div></div><div>Employee Group
<div>Contract
</div></div><div>Entity
<div>BSERV</div>
</div><div>Auto req ID
<div>1646518BR</div>
</div><div>Expected Date of Closure
<div>31-Jan-2026</div>
</div><div>Reporting Manager Designation
<div>MANAGER</div>
</div><div>Skill (Primary)
<div>Domain Competencies (BSERV )-Finance &amp; SCM Ops-Order Management
</div></div><div>Skill Level 3 (Secondary Skill 1)
<div>Functional DPO-Communication-Written &amp; Verbal
</div></div><div>Skill Level 3 (Secondary Skill 2)
<div>Behavioral Competency (BSERV )-Service-Service Mindset</div></div></div>

Senior Process Associate - Order Mgmt -

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