senior sales representative

Carrier

<p></p><div><p><b>Role: </b>Senior Service Sales Engineer</p><p><b>
Location: </b>Madinah Based</p><p><b>
Contract: </b>Permanent</p><p></p><p><b>
Why Carrier?</b></p><p>
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.</p><p>
We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.</p><p></p><p><b>
Role Responsibilities:</b></p><p>
We are looking for an established sales professional supporting in various sales activities and customer relationship management for service and aftermarket business (Service agreements, Service Repairs). Responsible for supporting the company's interests and establishing business relationships to enhance sales performance.</p><ul><li><p>
Prepare quotation or proposals and follow up on service sales enquiries (e.g. service repair, maintenance contract proposals)</p></li><li><p>
Lead negotiation at optimum profit levels</p></li><li><p>
Achieve order booking in a timely manner meeting consistently sales metrics and annual targets</p></li><li><p>
Manage existing customers and develop new customers, and understand customer's business status, look for business opportunity and foster good customer relationship for service revenue growth</p></li><li><p>
Connected service sales by Providing professional proposal, offerings and technical support in related to digitalized service.</p></li><li><p>
Responsible for payment collection</p></li><li><p>
To ensure proper acquisition of sales opportunities and meeting financial targets.</p></li><li><p>
Prepares the monthly sales forecast according to the Service Requirements and presents it to management.</p></li><li><p>
Executes customer visit schedules</p></li><li><p>
Interact with customers to increase sales, increase market share, increase product awareness, and educate customers.</p></li></ul><p><b>
Role Purpose:</b></p><ul><li><p>
Sales channel development &amp; expansion in service agreements and service repair businesses.</p></li><li><p>
Achieve sales targets through effective business development and relationship-building strategies</p></li><li><p>
Demonstrate strong organizational, planning, and time management skills</p></li><li><p>
Develop a deep understanding of the company&rsquo;s products and solutions to package and present the most suitable options to clients</p></li></ul><p><b>
Minimum Requirements:</b></p><ul><li><p>
Bachelor Degree (Mechanical Engineering is preferable) or MBA.</p></li><li><p>
Minimum 3 years of experience in Selling service contracts and Service sales preferably in HVAC industry</p></li><li><p>
Market expertise - Madinah and Tabuk</p></li><li><p>
Proficiency in English &amp; Arabic</p></li><li><p>
Sales and negotiation skills.</p></li></ul><p><b>
What we offer
</b></p><p>We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:</p><ul><li><p>
International working environment</p></li><li><p>
Competitive salary</p></li><li><p>
Drive forward your career through professional development opportunities</p></li><li><p>
Achieve your personal goals with our Employee Assistance Programme</p></li></ul><p></p><p><b>
Your journey with us</b></p><p>
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:</p><ul><li><p>
Initial call with our sourcing/recruitment team</p></li><li><p>
Interview with the Manager</p></li></ul><p></p><p><b>
Our commitment to you</b></p><p>
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.</p><p>
The values that guide us are respect, integrity, inclusion, innovation, and excellence.</p><p>
We&rsquo;re excited for you to join us and make a difference.</p><p><b>
Apply Now!</b></p><p></p><p><b>
Carrier is An Equal </b><b>Opportunity/Affirmative</b><b> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</b></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p></div>

Senior Service Sales Engineer

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><div><p><b><br>
ROLE DESCRIPTION</b></p><p></p><p><br>
The primary purpose of the senior Solution Sales, is to lead, drive, manage this LOB across Strategic Accounts in the Kingdom, as well as consistently attain targeted revenue and profitability goals. This is accomplished by utilizing sales leadership skills, relevant processes, and training towards the achievement of all sales and quality targets in line with the business objectives. The position also serves as the primary escalation point when necessary for Solution Sales activities</p><p></p><p><b><br>
EXPECTATIONS AND TASKS</b></p><br>
<p></p><ul><li>
Builds, Drives and Grows the business across the strategic accounts.</li><li>
Manages the sales pipeline in a proactive manner to ensure attainment of the established goals.</li><li>
Participates in regular business review meetings or forecast calls</li><li>
Provides feedback to Field Management on engagement level with Solution Sales Team</li><li>
Sells the BTP portfolio and acts as the point of contact in these Strategic Accounts.</li><li>
Works with marketing and field sales management to understand and implement initiatives with Solution Sales requirements.</li><li>
Drives and coordinates with field management team to develop pipeline, revenue, and demand management</li><li>
Provides feedback on initiatives executed to enable continuous program improvement.</li></ul><p></p><p><b><br>
Additional Information</b></p><p></p><p><br>
You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.</p><p></p><p><b><br>
WORK EXPERIENCE</b></p><br>
<p></p><ul><li>
Extensive sales experience with business applications and/or IT solutions; experience selling to CXOs</li><li>
Collaborative style and ability to work in a networked organization with virtual teams</li><li>
Proven track record of capturing and growing customer and market share in a profitable manner</li><li>
8+ years&rsquo; experience in sales and in sales management (Direct Sales)</li><li>
Successful quota carrying track with quota over achieving track record.</li><li>
Fluent in English and Arabic national language (Saudi National)</li></ul><p></p><p><b><br>
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in related fields (Business / Engineering or Technology)</li></ul></div></div><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 438949 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Solution Sales Executive BDC

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for a Senior Attraction Specialist to join our team for our projects in Jeddah! In this role you will be responsible to support scope development, scope management and technical performance of specialist third party design consultants and contractors to ensure project goals and objectives are met.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Serve as the primary point of contact under the PMC role for Attractions within a project.</p></li><li><p>
Lead and oversee the planning, execution, and completion of attraction projects within the complex, ensuring adherence to quality standards, timelines, and budget constraints.</p></li><li><p>
Acts as the Company representative with the client and selected third party specialist design consultants and contractors during the program execution; following up on instructions and commitments associated with the project.</p></li><li><p>
Establishes the programme requirements for assigned project areas and is responsible for the development, implementation, and management of:</p></li><li><p>
Third party design consultant&rsquo;s project KPIs and design deliverables in support of the design brief.</p></li><li><p>
Administering value management and value engineering activities and ensures Attraction design and manufacturing solutions fully address and incorporate base build architectural, structural, MEP considerations and comply with local and international rides and attractions certification requirements (DIN, EN, ASTM).</p></li><li><p>
Provides support in maintaining current and timely change orders associated with third party design consultants and contractors.</p></li><li><p>
Works with other managers, project engineers, and discipline leads to develop budgets, schedules, and plans for the Attractions; ensures that the project meets or exceeds goals established in these plans.</p></li><li><p>
Ability to work with interdisciplinary teams of professionals.</p></li><li><p>
Ability to integrate competing and/or conflicting elements into the planning and execution processes so that project requirements flow smoothly.</p></li><li><p>
Works with the key project individual to devise and execute actions plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work; advises the client and company management of any such changes.</p></li><li><p>
Lead the review, workshops, and weekly Design Management team meetings to review project status and formulate action items.</p></li><li><p>
Prepare and submit an Interface &amp; Integration Checklist and Action Tracker for Attractions, describing and detailing the on-going LDC and ADC interface and strategy for the successful completion of the work.</p></li><li><p>
Scheduling and coordination of project interactions among third party design consultants (LDC, and Specialist Rides and Attractions), client, Rides and Attractions vendors/contractors, and local stakeholders.</p></li><li><p>
Make sure that drawings and documents are prepared in such a manner that Interfaces are clearly visible and identified for all Stakeholders involved in the execution of the work.</p></li><li><p>
Project design briefs for team reference.</p></li><li><p>
Comply with all applicable standards, procedures, and specifications.</p></li><li><p>
Maintain quality and consistency on all facilities designed engineered, constructed, or installed within the Contract Boundaries and across Interfaces.</p></li><li><p>
Collaborate with the Quality, Health, Safety, Security, and Environment (QHSSE) Team to implement and monitor quality control processes, ensuring all attractions comply with safety regulations, industry standards, and exceed guest expectations.</p></li><li><p>
Experience and familiarity with Local Authority procedural requirements, review requirements, and approval requirements.</p></li><li><p>
Supports establishment of Project Design Management Plan, Project Execution Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan, and other documents as required.</p></li><li><p>
Promotes technical and commercial excellence on the project through application of Quality Assurance processes.</p></li><li><p>
Review and monitor cost plans and Bills of Quantities (BOQ) provided by the Cost Management Consultant to ensure alignment with the project budget.</p></li><li><p>
Manage and oversee change requests, ensuring they are evaluated, approved, and implemented effectively, while maintaining project scope, schedule, and budget with assistance from commercial department.</p></li><li><p>
Identify potential risks and develop mitigation strategies to ensure project success and minimize disruptions.</p></li><li><p>
 Prepare and present regular progress reports to senior management, highlighting key milestones, challenges, and solutions.</p></li><li><p>
Monitors and reports to senior management on the progress of all project design activity within the program, including significant milestones, and any conditions, which would affect project cost or schedule.</p></li><li><p>
Mentor and provide guidance to junior team members, fostering a culture of continuous improvement and professional growth.</p></li><li><p>
Actively cooperate with all Stakeholders to develop the required detailed schedule and enable the construction to proceed without any undue delays to any party.</p></li><li><p>
Act as the main point of contact for all stakeholders, including internal teams, contractors, and clients, to facilitate effective communication and collaboration.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
Bachelor degree in Engineering, Business or equvalent</p></li><li><p>
15+ Years of experience in construction projects</p></li><li><p>
10+ years of related experience on large scale projects/programs in the Entertainment sector.</p></li><li><p>
Must have the ability to develop strong working relationships with third party design consultants, contractors and vendors, interface and coordinate project performance with other disciplines, interpret and deliver client's vision, and proactively manage the design process and enjoy being hands on technically in the project.</p></li><li><p>
Comprehensive knowledge of industry standards.</p></li><li><p>
Proven ability to perform in a management capacity, excellent written and oral communications skills in English is required.</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Attraction Specialist

PepsiCo

<div>Overview :
<div><b>
We Are PepsiCo</b></div><div></div><div><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div><p><b><br>
Join PepsiCo, dare to transform.</b></p>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the salesman will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The salesman will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The salesman is required to complete a daily
<br>
debriefing with his supervisor</div><div><b>
Responsibilities:</b><br>
 Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
<br>
 The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
<br>
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions.<br>
 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
<br>
 Daily the salesman will agree his order requirements for the next selling period.
<br>
 Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
<br>
 The salesman is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
<br>
 Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
<br>
This will be part of the daily debriefing with the supervisor.<br>
 Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages.<br>
 Sales staff are to be neatly groomed and presentable at all times.
<br>
 Maintain a high standard of driving and obey the driving regulations.
<br>
 The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
<br>
to deliver consistently the results required will lead to disciplinary action.<br>
<b>Key Performance Indicators:</b><br>
 Daily/weekly sales vs planned sales.<br>
 Daily positive calls vs plan<br>
 Daily call sequence vs plan.<br>
 Stales vs target.<br>
 Zero cash &amp; stock shortages</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
 Customer service skills.<br>
 Good communication and interpersonal skills.<br>
 Excellent verbal and written communication skills in English and Arabic.<br>
 Analytical skills</div></div>

Sr. Route Salesman

apm monaco

<div><p><b>Who are we?</b></p><p>
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.</p><p></p><p>
We are looking for a passionate and dedicated individual to join our Saudi Arabia Jeddah team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients.</p><b><br>
Requirements</b><br>
<ul><li>
You love APM Monaco</li><li>
Minimum of 2-3 years of working experience in luxury retail / fashion retail</li><li>
Track record of outstanding sales performance</li><li>
Able to manage store operation and visual merchandising independently</li><li>
Fluency in Arabic and English, other languages would be a plus</li><li>
Teamwork spirit and proactive attitude</li><li>
Approachable personality and customer-service oriented</li><li>
Attractive and competitive package is offered</li><li>
Working location: Westfield Jeddah</li></ul><br>
<b>
Benefits</b><p><b><br>
Why Join APM?</b></p><ul><li>
Global, Dynamic Team: Diverse and energetic workforce</li><li>
Growth Opportunities: We support your professional development</li><li>
Collaborative Culture: Teamwork and open communication</li><li>
Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts</li></ul><p></p><p><b>
Don't wait to join APM Monaco team. Apply now!</b></p></div>

Senior/Sales Associate (Westfield Jeddah)

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
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   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
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   High integrity and discretion when handling confidential customer and company information
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  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
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   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
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  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
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  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
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 </strong>
 Success in this role is commonly measured by:
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 First response time and overall resolution time
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 Quality and accuracy of case documentation
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 Customer satisfaction feedback (CSAT) and complaint handling quality
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 Ticket backlog management and follow-up consistency
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 Adherence to policies, scripts/processes, and service standards
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 Administrative accuracy (data quality, report timeliness, document compliance)
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 <strong>
  Career Growth Opportunities
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  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
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 <br/>
 Senior Customer Service Representative / Team Lead
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 <br/>
 Customer Experience (CX) Specialist
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 <br/>
 Office Administrator / Operations Coordinator
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 <br/>
 Sales Support / Account Coordinator
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 <br/>
 Quality Assurance (QA) or Training Specialist
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 <strong>
  Equal Opportunity Statement
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 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
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 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

Nestlé USA

<div><p>Title: Field Sales Representative</p><p>
Location: Saudi Arabia (Jeddah)</p><p>
Full-Time</p><p><b>
Responsibilities:</b></p><ul><li>
Identify and develop strong relationships with key clients and decision makers.</li><li>
Organize and manage your own schedule effectively while meeting deadlines and utilizing internal information and databases efficiently.</li><li>
Continuously review the industry to identify growth areas and opportunities for improvement.<br>
Analyze KPI performance throughout the year and take necessary actions to achieve the annual targets.</li></ul><p><b>
Requirements:</b></p><ul><li>
Minimum 2 years of experience in a related industry.</li><li>
Strong commercial mindset with solid analytical skills.</li><li>
Hands-on experience in sales functions.</li><li>
Excellent communication skills with strong influencing and persuasion abilities.</li><li>
Ability to build and maintain strong internal and external relationships</li></ul></div>

Field Sales Representative- Jeddah

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