arabic-speaking government & sovereign affairs advisor

sales manager

sales engineer

sales executive

sales representative

salesman

senior sales representative

Madar

<div><p><b>Madar </b>is a leading Saudi digital logistics platform, owned by <b>Elm</b> transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real-time tracking &mdash; redefining the future of logistics in the Kingdom and beyond.</p><p></p><p><b>
Role Overview :</b></p><p>
We are looking for a <b>Senior Sales Executive in Jeddah </b>and<b> Dammam </b>to drive business growth by developing strategic client relationships and identifying new opportunities in the logistics and transportation market.</p><p></p><p><b>
Key Responsibilities:</b></p><p></p><ul><li>
 Identify and acquire potential clients (manufacturers, distributors, freight companies, and carriers) and maintain strong relationships with them.</li></ul><ul><li>
Negotiate contracts with clients.</li><li>
Build and manage a strong database of potential clients.</li><li>
Conduct presentations and introductory meetings to demonstrate the platform.</li><li>
Achieve monthly and quarterly sales targets.</li><li>
Manage the full sales cycle, from lead generation to closing the deal.</li><li>
Monitor market trends and analyze competitors.</li><li>
Build strong relationships with clients and ensure their satisfaction.</li><li>
Coordinate with operations and customer service teams.</li>
Update sales activities and client interactions in the CRM system.<br>
<li>
</li></ul><br>
<br>
<b>Requirements</b><br>
<ul><li><b>
4&ndash;7 years of experience</b> in sales or business development.
</li><li>Experience in <b>logistics, freight, transportation, or marketplace platforms</b> preferred.
</li><li>Proven ability to achieve revenue targets.
</li><li>Strong negotiation and relationship-building skills.
</li><li>Fluent in <b>Arabic and English</b>.</li></ul></div>

Senior Sales Specialist

Carrier

<div><p><b>Why Carrier?</b></p><p>
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move.</p><p>
We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth &mdash; and our exceptional people put the customer at the center of everything we do.</p><p></p><h2 class="jobSectionHeader"><b>
Role Responsibilities:</b></h2><ul><li><p>
Responsible for the direct sales of chilled water equipment's (Chillers, AHUs &amp; FCUs)</p></li><li><p>
Builds and manages long-term customer relationships/partnerships and responsible for customer satisfaction through executing the sales process</p></li><li><p>
Generating new business and ensuring growth of existing accounts</p></li><li><p>
Meeting the forecast and the goals set for the sales and order.</p></li><li><p>
Increase the market share.</p></li><li><p>
Follow up the quotation status with the customers, understand the project requirements and pitch in the right solution with the support of application engineer.</p></li><li><p>
Close coordination with the factories on the required pricing and support.</p></li><li><p>
Review the final technical submittals, contracts.</p></li><li><p>
Negotiate the pricing and the payments terms with the customers.</p></li><li><p>
Payment follow-up with the customers.</p></li><li><p>
Participate in the weekly / month sales review.</p></li><li><p>
Gather market insights and generate new leads</p></li><li><p>
Coordination with the factories on the equipment and arranging the deliveries.</p></li><li><p>
Responsible for submitting the invoices to the customers.</p></li><li><p>
Follow up the complete delivery cycle.</p></li><li><p>
Making the project costing.</p></li><li><p>
Coordinating with the factories on the discounts.</p></li><li><p>
Customer visits.</p></li><li><p>
Review in details the technical proposals.</p></li><li><p>
Proper ordering to the factories.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2><ul><li><p>
Looking for well established., organized and professional Senior Sales Engineer supporting sales activities to support the department strategies and the targets.</p></li><li><p>
Enhance the customer relationship and increase the market share.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Minimum Requirements:</b></h2><ul><li><p>
Bachelor's Degree - Mechanical Engineering,</p></li><li><p>
Minimum 7 years' experience in the Sales of chilled water products (Chillers, AHUs &amp; FCUs)</p></li><li><p>
Preferred to have experience in the western region market (Jeddah)</p></li><li><p>
Excellent written and verbal communication skills</p></li><li><p>
Proven solid track record of sales in Saudi market.</p></li><li><p>
Dynamic &amp; passion for sales, customer oriented.</p></li></ul><p></p><p><b>
Our Commitment to You</b></p><p>
At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, fosters collaboration, and drives innovation to serve our customers better.</p><p>
We are guided by our values of <b>Respect, Integrity, Inclusion, Innovation, and Excellence</b>, and we are excited for you to join us and make a difference.</p><p></p><p><b>
Apply Now!</b></p><p></p><p><b>
Carrier is An Equal </b><b>Opportunity/Affirmative</b><b> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</b></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p></div>

Senior Sales Engineer

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><div><p><b><br>
ROLE DESCRIPTION</b></p><p></p><p><br>
The primary purpose of the senior Solution Sales, is to lead, drive, manage this LOB across Strategic Accounts in the Kingdom, as well as consistently attain targeted revenue and profitability goals. This is accomplished by utilizing sales leadership skills, relevant processes, and training towards the achievement of all sales and quality targets in line with the business objectives. The position also serves as the primary escalation point when necessary for Solution Sales activities</p><p></p><p><b><br>
EXPECTATIONS AND TASKS</b></p><br>
<p></p><ul><li>
Builds, Drives and Grows the business across the strategic accounts.</li><li>
Manages the sales pipeline in a proactive manner to ensure attainment of the established goals.</li><li>
Participates in regular business review meetings or forecast calls</li><li>
Provides feedback to Field Management on engagement level with Solution Sales Team</li><li>
Sells the BTP portfolio and acts as the point of contact in these Strategic Accounts.</li><li>
Works with marketing and field sales management to understand and implement initiatives with Solution Sales requirements.</li><li>
Drives and coordinates with field management team to develop pipeline, revenue, and demand management</li><li>
Provides feedback on initiatives executed to enable continuous program improvement.</li></ul><p></p><p><b><br>
Additional Information</b></p><p></p><p><br>
You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.</p><p></p><p><b><br>
WORK EXPERIENCE</b></p><br>
<p></p><ul><li>
Extensive sales experience with business applications and/or IT solutions; experience selling to CXOs</li><li>
Collaborative style and ability to work in a networked organization with virtual teams</li><li>
Proven track record of capturing and growing customer and market share in a profitable manner</li><li>
8+ years&rsquo; experience in sales and in sales management (Direct Sales)</li><li>
Successful quota carrying track with quota over achieving track record.</li><li>
Fluent in English and Arabic national language (Saudi National)</li></ul><p></p><p><b><br>
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in related fields (Business / Engineering or Technology)</li></ul></div></div><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 438949 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Solution Sales Executive BDC

PepsiCo

<div>Overview :
<div><b>
We Are PepsiCo</b></div><div></div><div><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div><p><b><br>
Join PepsiCo, dare to transform.</b></p><br>
<p></p>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the salesman will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The salesman will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The salesman is required to complete a daily
<br>
debriefing with his supervisor.</div><div><b>
Responsibilities:</b><br>
 Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
<br>
 The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
<br>
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions.<br>
 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
<br>
 Daily the salesman will agree his order requirements for the next selling period.
<br>
 Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
<br>
 The salesman is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
<br>
 Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
<br>
This will be part of the daily debriefing with the supervisor.<br>
 Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages.<br>
 Sales staff are to be neatly groomed and presentable at all times.
<br>
 Maintain a high standard of driving and obey the driving regulations.
<br>
 The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
<br>
to deliver consistently the results required will lead to disciplinary action.<br>
<b>Key Performance Indicators:</b><br>
 Daily/weekly sales vs planned sales.<br>
 Daily positive calls vs plan<br>
 Daily call sequence vs plan.<br>
 Stales vs target.<br>
 Zero cash &amp; stock shortages.</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
 Customer service skills.<br>
 Good communication and interpersonal skills.<br>
 Excellent verbal and written communication skills in English and Arabic.<br>
 Analytical skills</div></div>

Sr. Route Salesman

<div>Overview :
<div><b>
We Are PepsiCo</b></div><div></div><div><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div><p><b><br>
Join PepsiCo, dare to transform.</b></p><br>
<p></p>
Responsibilities:
<div><b>
JOB PURPOSE</b><br>
As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales,
<br>
achievement of distribution targets, implementation of agreed merchandising standards, collection of
<br>
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
<br>
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
<br>
addition to these duties the Pre-seller will also provide his supervisor with latest market information in order
<br>
to develop any sales opportunities. The Pre-seller will be required to attend training courses designed to
<br>
improve levels of professionalism and customer service. The Pre-seller is required to complete a daily
<br>
debriefing with his supervisor.</div><div>
 Sell the full range of products to an agreed list of customers. Sales will be measured against previously
<br>
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
 <br>
The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily
<br>
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The
<br>
supervisor will review the actual customers visited daily during the daily debriefing sessions.<br>
 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
<br>
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
<br>
must be reported at the earliest opportunity to the supervisor.
 <br>
Supply ready to ship customer orders on time. Full details including delivery arrangements to be included
 <br>
Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
<br>
stock problems are kept to a minimum.
 <br>
The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by
<br>
the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree
<br>
with the supervisor the arrangements planned in the outlets with the support.
 <br>
Advise the supervisor of any relevant competitor activity taking place in the area served.<br>
 Daily reconciliation of all cheques, cash &amp; credit sales.
 <br>
Staff are always to be neatly groomed and presentable.<br>
 Maintain a high standard of driving and obey the driving regulations.
 <br>
The following Key Performance Indicators (KPI&rsquo;s) will be used to measure performance. Failure to deliver
<br>
consistently the results required will lead to disciplinary action.
 <br>
Key Performance Indicators. (KPI&rsquo;s)</div>
Qualifications:
<div><b>
EXPERIENCE / COMPETENCIES REQUIRED</b><br>
 Diploma or bachelor&rsquo;s degree or Equivalent.
 <br>
1 to 3 years&rsquo; Experience in Sales &amp; Account building<br>
 Communication skills
 <br>
Negotiation skills
 <br>
Conflict Management</div><div>
 Sales Planning</div><div>
 Basic accounting skills</div></div>

Sr. Preseller

Rgheeb

<div><p>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit!</p><br>
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li><br>
</ul><br>
<br>
<b>Benefits</b></div>

Field Sales Representative

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
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 Customer satisfaction feedback (CSAT) and complaint handling quality
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 Ticket backlog management and follow-up consistency
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 Adherence to policies, scripts/processes, and service standards
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 Administrative accuracy (data quality, report timeliness, document compliance)
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  Career Growth Opportunities
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 This role offers clear development pathways, depending on performance and interest, including:
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 Senior Customer Service Representative / Team Lead
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 Customer Experience (CX) Specialist
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 Office Administrator / Operations Coordinator
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 Sales Support / Account Coordinator
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 Quality Assurance (QA) or Training Specialist
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  Equal Opportunity Statement
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 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Service Representative – Administrative

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