senior servicenow scrum master

Cornerstone Defense

<p>Title: Senior ServiceNow Scrum Master<br>
Location: Bethesda, MD<br>
Compensation Range: $215k approximately<br>
<b>*Clearance: </b>*Active TS/SCI w/ Polygraph needed to apply *<br>
<b>Company Overview:
</b><br>
<i>Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation&rsquo;s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don&rsquo;t look any further than Cornerstone Defense.</i><br>
<br>
<b>Benefits Overview</b>:<br>
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial &amp; Legal Services *<br>
<br>
Seeking a highly experienced Senior ServiceNow Scrum Master to support the IC customer. In this role, the candidate will deliver agile project facilitation and process leadership for efforts utilizing the ServiceNow (SNOW) platform. The selected Scrum Master will coordinate with senior IC leadership, other contractors, and cross-functional teams to ensure the delivery of high-quality solutions aligned with the customer&rsquo;s mission objectives.<br>
<br>
This position requires a professional with strong interpersonal skills, the ability to develop relationships with very senior leadership, and the skill to navigate and collaborate across contracting teams and enterprise stakeholders.<br>
<br>
As a Senior SNOW Scrum Master, you will play a critical role in enabling and enhancing IC mission capabilities by blending agile principles, SNOW expertise, and leadership to deliver impactful, scalable solutions. Join a dynamic, high-performing environment where your contributions will make a tangible and lasting impact.<br>
<br>
Primary Responsibilities:<br>
<br>
Scrum Facilitation &amp; Agile Leadership:<br>
<br>
Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.<br>
<br>
Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.<br>
<br>
Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.<br>
<br>
Collaboration with Leadership &amp; Stakeholders:<br>
<br>
Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.<br>
<br>
Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.<br>
<br>
Project &amp; Risk Management:<br>
<br>
Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.<br>
<br>
Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.<br>
<br>
SNOW Expertise:<br>
<br>
Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.<br>
<br>
Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.<br>
<br>
Mentorship and Team Empowerment:<br>
<br>
Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.<br>
<br>
Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.<br>
<br>
Collaboration:<br>
<br>
This role involves daily interaction with senior leadership and integrated contractor teams, requiring strong stakeholder management and communication skills.<br>
<br>
Qualifications<br>
Basic Qualifications:<br>
<br>
TS/SCI with Polygraph is REQUIRED.<br>
Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.<br>
Bachelor&rsquo;s degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.<br>
Agile &amp; Scrum Skills:<br>
<br>
Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.<br>
Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.<br>
Interpersonal &amp; Leadership Skills:<br>
<br>
Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.<br>
Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.<br>
A proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.<br>
Preferred Qualifications:<br>
<br>
Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).<br>
Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.<br>
Experience working in a consultative role across multiple contractor teams and understanding diverse enterprise priorities.</p>

Senior ServiceNow Scrum Master

Markon

<div>Description:
<div>
Markon is seeking a highly experienced Senior ServiceNow (SNOW) Scrum Master to support our IC customer from Bethesda, MD. As a Senior SNOW Scrum Master, you will play a critical role in enabling and enhancing IC mission capabilities by blending agile principles, SNOW expertise, and leadership to deliver impactful, scalable solutions.</div>
Responsibilities:
<div><b>
Responsibilities include</b> <b>(but not limited to):</b></div><div></div><div><b><br>
Scrum Facilitation &amp; Agile Leadership:</b></div><ul><li>
Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.</li><li>
Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.</li><li>
Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.</li><li>
Collaboration with Leadership &amp; Stakeholders:</li><li>
Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.</li><li>
Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.</li></ul><div><b>
Project &amp; Risk Management:</b></div><ul><li>
Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.</li><li>
Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.</li></ul><div><b>
ServiceNow Expertise:</b></div><ul><li>
Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.</li><li>
Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.</li></ul><div><b>
Mentorship and Team Empowerment:</b></div><ul><li>
Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.</li><li>
Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.</li></ul><br>
<div></div>
Qualifications:
<div><b>
Required:</b></div><ul><li>
An active TS/SCI with CI Polygraph is required to be considered.</li><li>
Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.</li><li>
Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.</li><li>
Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.</li><li>
Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.</li><li>
Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.</li><li>
Proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).</li><li>
Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.</li><li>
Experience working in a consultative role across multiple contractor teams and understanding diverse enterprise priorities.</li></ul>
Salary Range: USD $180,000.00 - USD $200,000.00 /Yr.<br>
<br>
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
<div>
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.</div><div></div><div><br>
At Markon, we don't just offer jobs &ndash; we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.</div><div></div><div><br>
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.</div><div></div><div><br>
Markon values people and the tremendous impact each individual can make &ndash; which is why we&rsquo;re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation&rsquo;s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters &ndash; bringing out the best in each other to advance our clients&rsquo; missions.<br>
<br>
Join us and make a meaningful impact.</div><div></div><div><br>
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.</div><div></div><div><b><br>
Benefits Offered:</b> Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.</div></div>

Tenica

<div><p><b>Senior ServiceNow (SNOW) Scrum Master &ndash; TS/SCI CI Poly</b></p><p><b>
Department:</b> Government Customer &ndash; Bethesda<br>
<b>Location:</b> Bethesda, MD</p><p><b>
ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION</b></p><p>
We are seeking a highly experienced Senior ServiceNow (SNOW) Scrum Master to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a seasoned agile leader with deep expertise in Scrum methodologies and the ServiceNow platform, capable of driving delivery excellence across complex, multi-contractor environments.</p><p>
The Senior SNOW Scrum Master will play a pivotal role in facilitating agile processes, coordinating cross-functional teams, and ensuring the successful delivery of scalable, mission-aligned solutions. This position requires strong leadership, exceptional communication skills, and the ability to effectively engage with senior IC leadership and enterprise stakeholders.</p><p><b>
Key Responsibilities</b></p><p><b>
Scrum Facilitation &amp; Agile Leadership</b></p><ul><li>
Act as the Scrum Master for projects utilizing the ServiceNow (SNOW) platform, ensuring adherence to Scrum principles, roles, and best practices.</li><li>
Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.</li><li>
Optimize team performance by managing velocity, tracking capacity, and ensuring timely delivery of sprint commitments and milestones.</li></ul><p><b>
Collaboration with Leadership &amp; Stakeholders</b></p><ul><li>
Engage closely with senior IC leadership to align project execution with mission priorities and strategic objectives.</li><li>
Collaborate across contractor teams and enterprise stakeholders to ensure effective communication, coordination, and conflict resolution.</li><li>
Foster alignment between multiple teams supporting interconnected efforts across contracts.</li></ul><p><b>
Project &amp; Risk Management</b></p><ul><li>
Manage project scope, schedule, and performance to ensure successful delivery of objectives.</li><li>
Identify risks, dependencies, and blockers early, and implement mitigation strategies to maintain project momentum.</li><li>
Provide regular status updates, metrics, and reporting to senior leadership, highlighting progress, risks, and improvement opportunities.</li></ul><p><b>
ServiceNow (SNOW) Platform Expertise</b></p><ul><li>
Guide teams in leveraging and expanding ServiceNow capabilities to support mission needs.</li><li>
Coordinate platform updates, enhancements, and new feature implementations in collaboration with technical teams and IC leadership.</li><li>
Utilize SNOW tools (e.g., VTB boards) to track progress, manage workloads, and report performance metrics.</li></ul><p><b>
Mentorship and Team Empowerment</b></p><ul><li>
Serve as a servant leader and mentor, promoting a culture of accountability, transparency, and continuous improvement.</li><li>
Coach team members on agile principles and ensure consistent application across all workstreams.</li><li>
Enable high-performing teams through effective facilitation, support, and leadership.</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Active TS/SCI clearance with CI Polygraph (required).</li><li>
Minimum of 13 years of relevant professional experience, including at least 5 years as a Scrum Master in an agile environment.</li><li>
Strong expertise in agile methodologies, Scrum practices, and servant leadership within complex, mission-driven environments.</li><li>
Demonstrated experience using ServiceNow (SNOW), including managing VTB boards or equivalent agile tracking tools.</li><li>
Proven ability to engage with senior IC leadership, delivering clear, concise updates and facilitating strategic discussions.</li><li>
Exceptional communication and interpersonal skills, with the ability to collaborate across multi-contractor and cross-functional teams.</li><li>
Strong problem-solving skills with a proactive approach to identifying risks and aligning teams to mission objectives.</li></ul><h3 class="jobSectionHeader"><b>
Education / Relevant Experience</b></h3><ul><li>
Associate Degree + 10 years of relevant experience</li><li>
Bachelor&rsquo;s Degree + 8 years of relevant experience</li><li>
Master&rsquo;s Degree + 6 years of relevant experience</li><li>
PhD + 4 years of relevant experience</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).</li><li>
Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.</li><li>
Experience working across multiple contractor teams in a consultative or enterprise environment.</li><li>
Understanding of enterprise-scale delivery and coordination across diverse stakeholder groups.</li></ul><div></div><div><i><br>
TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</i></div></div>

Senior ServiceNow (SNOW) Scrum Master – TS/SCI CI Poly

Synertex LLC

<div><h2 class="jobSectionHeader"><b>Senior ServiceNow Scrum Master</b></h2><p>
Bethesda, MD<br>
Full Time | On Site</p><p>
Join Synertex LLC and bring your expertise to a mission that matters. We're looking for a highly experienced Senior ServiceNow Scrum Master to support the IC customer. In this role, the candidate will deliver agile project facilitation and process leadership for efforts utilizing the ServiceNow (SNOW) platform. The selected Scrum Master will coordinate with senior IC leadership, other contractors, and cross-functional teams to ensure the delivery of high-quality solutions aligned with the customer's mission objectives.</p><p>
This position requires a professional with strong interpersonal skills, the ability to develop relationships with very senior leadership, and the skill to navigate and collaborate across contracting teams and enterprise stakeholders.</p><p>
As a Senior SNOW Scrum Master, you will play a critical role in enabling and enhancing IC mission capabilities by blending agile principles, SNOW expertise, and leadership to deliver impactful, scalable solutions. Join a dynamic, high-performing environment where your contributions will make a tangible and lasting impact.</p><p>
</p><h2 class="jobSectionHeader"><b>RESPONSIBILITIES:</b></h2><p><b>
Scrum FacilitationAgile Leadership:</b></p><ul><li>
Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.</li><li>
Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.</li><li>
Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.</li></ul><p><b>
Collaboration with LeadershipStakeholders:</b></p><ul><li>
Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.</li><li>
Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.</li></ul><p><b>
ProjectRisk Management:</b></p><ul><li>
Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.</li><li>
Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.</li></ul><p><b>
SNOW Expertise:</b></p><ul><li>
Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.</li><li>
Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.</li></ul><p><b>
Mentorship and Team Empowerment</b>:</p><ul><li>
Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.</li><li>
Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.</li></ul><p><b>
Collaboration:</b></p><ul><li>
This role involves daily interaction with senior leadership and integrated contractor teams, requiring strong stakeholder management and communication skills.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>REQUIREMENTS:</b></h2><ul><li>
Active TS/SCI with Poly is REQUIRED</li><li>
Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.</li><li>
Bachelor's degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.</li></ul><p><b>
AgileScrum Skills:</b></p><ul><li>
Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.</li><li>
Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.</li></ul><p><b>
InterpersonalLeadership Skills:</b></p><ul><li>
Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.</li><li>
Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.</li><li>
A proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).</li><li>
Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.</li><li>
Experience working in a consultative role across multiple contractor teams and understanding diverse enterprise priorities.</li></ul></div>

Senior ServiceNow (SNOW) Scrum Master - Bethesda, MD; Must have an active TS/SCI with Poly

Openkyber

<div><p>Sr ServiceNow Developer Location: Remote Need active security clearance Role Description : We are looking for a talented ServiceNow developer to deliver world-class ServiceNow applications for our federal clients. As a ServiceNow developer, you will be responsible for configuring ServiceNow components and developing customized solutions within the ServiceNow platform. You will also analyze requirements, user stories, acceptance criteria, wireframes, work in a cross-functional agile delivery team, support testing, deployment, and documentation activities, as well as troubleshoot/resolve errors. To ensure success as a ServiceNow developer, you should have extensive experience working with ServiceNow platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class ServiceNow developer can create dynamic and scalable ServiceNow applications that meet the changing needs of the company.</p>
<p><b>ServiceNow Developer responsibilities:</b> Working as a technical lead for teams and projects (e.g., performing code reviews and giving direct feedback, owning branch strategy and pull requests, defining standards/processes, instilling coding best practices and security, driving DevSecOps practices, authoring custom frameworks, coaching other developers and team members, providing performance reviews, working closely with other project leadership, etc.). Working on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. Developing customized solutions within the ServiceNow platform. Designing, coding, and implementing ServiceNow applications. Writing unit tests and performing due diligence to meet acceptance criteria. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training. Maintaining the security and integrity of the application software.</p>
<p><b>Required certifications:</b> ServiceNow System Administrator Certification, ServiceNow Certified Developer, ICAgile Certified or Certified Scrum Master, ServiceNow Certified System Administrator, 2+ Implementation Specialist and/or Application Developer Certifications.</p>
<p>6+ years experience as a Developer using object-oriented programing languages (e.g. Java, C#, C++), and minimum 3+ years of experience directly with Java, 3+ years experience in low-code/no-code platforms such as Appian, Salesforce, ServiceNow, etc.; Direct ServiceNow configuration experience desired. 5+ years experience in development on RDBMS platforms (e.g., Oracle, SQL, MySQL, MariaDB). 5+ years experience data modeling to include creating and modifying standard and custom objects, writing Stored Procedures, optimizing queries and views, and performing ETL. 5+ years experience in development using web technologies (e.g. JavaScript, HTML, CSS, Bootstrap, etc.). 5+ years experience in JSON, XML, SOAP, REST and working knowledge of application programming interfaces (APIs) to support low-code/no-code platforms. 5+ years experience in working on agile delivery teams (e.g. with POs, testers, architects) as well as performing testing, debugging, root cause analysis, and authoring technical artifacts / documents / deliverables. 5+ years experience using Git with branching / merging, code reviews, and pull requests. 3+ years experience deploying ServiceNow applications.</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

OCI MySQL HeatWave Engineer

DirectViz Solutions, LLC

<div><p>DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.</p><p>
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.</p><p>
We are seeking a highly skilled <b>ServiceNow Project Manager</b>. The <b>ability to obtain a public trust clearance is required.</b></p><p><b>
ServiceNow Project Manager
</b></p><p><b>Description</b></p><p>
The ServiceNow Project Manager will be responsible for the overall management of all ServiceNow Projects that from the Develops and/or oversees plans for automated data processing systems from project inception to close-out. Analyzes information to be processed. Defines and analyzes problems and develop Project Initiation Phase to Project Closeout.
</p><p>The Project Manager will work closely with the Program Manager to discuss Project prioritization and resourcing. Once the Project has been approved the Project Manager will be responsible for coordinating all project kick-off meetings, internal meetings with the assigned Business Analyst and Development Team to start the Project Initiation Phase. The Project Manager will be utilizing ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0 and Test Management 2.0. The ServiceNow Project Manager should have high level knowledge of Generative AI and ServiceNow Now Assist to be able to support AI projects that will be in implementation in the near future.
</p><p>The ServiceNow Project Manager will be responsible to remove blockers and ensure that the team has all the support required to move forward on project tasks. The Project Manager will review tasks and risks with the team and provide coaching and guidance to Project Team Members. The Project Manager will lead all Project Task Risk Meetings and ensure that risks are mitigated and work to address any additional concerns with the team.</p><p>
The Project Manager will support the Program Manager to develop business plans and continual service improvements, support with corporate initiatives and ensure that there is constant collaboration on staffing, team member status, project status, customer support, service and process improvements. The ServiceNow Project Manager serves as a back-up to the ServiceNow Program Manager.</p><p><b>
Qualifications</b></p><ul><li>
5+ years of ServiceNow Project Management experience</li><li>
Bachelor's Degree</li><li>
Certified Scrum Master Certification</li><li>
ServiceNow Admin, SPM, PPM, Agile 2.0 Training or Certifications</li><li>
Project Management Professional (PMP)</li></ul><p><b>
Required Skills</b></p><ul><li>
Experience in an Agile Development Project Management</li><li>
Experience with working on large ServiceNow projects or program teams of 20+ members</li><li>
Expert in working in Agile Development Teams and knowledge of all agile development phases</li><li>
Understand high level the Business Process Analyst role and can lead and support Business Process Analysts</li><li>
Expert in ServiceNow Strategic Portfolio Manager (SPM) Project Portfolio Management (PPM), Demand Management, Agile 2.0 and Test 2.0.</li><li>
Experienced leading agile project teams through the agile development phases and target timeline</li><li>
Strong organizational skills and ability to ensure that teams are completing tasks and projects are progressing through the timelines on a daily or weekly basis.</li><li>
Ability to Manager 5-10 projects at a time, project range in size depending on level of effort.</li><li>
Strong time management and communication skills</li><li>
A team player that is a leader but also supportive to the project team in providing support</li><li>
Ability to adapt and prioritize work independently in a dynamic environment</li><li>
Strong interpersonal and presentation skills</li><li>
Strong writing skills and experience in developing plans such as a Communications Plan, User Guides, Project/Program Manager Plans, Training Plans and etc.</li><li>
Experience with ServiceNow ITSM, HRSD, SPM, SecOps, ITAM (SAM/HAM Pro), Employee Center Portal, Now Assist and Knowledge Management.</li><li>
Serve as a back-up Scrum Master and back-up to Program Manager when needed</li><li><b>
Required Clearance: Candidate must be able to obtain a Public Trust clearance for this role</b></li></ul><p><b>
Physical and Mental Qualifications:</b></p><ul><li>
Maintain focus and awareness throughout scheduled working hours.</li><li>
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.</li><li>
Lift and move objects weighing up to 15 pounds as needed.</li><li>
Exhibit excellent verbal and written communication skills, with a strong command of the English language.</li><li>
Demonstrate the ability to work independently while also collaborating effectively as part of a team.</li><li>
Quickly learn and retain routine tasks and processes.</li><li>
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.</li><li>
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.</li><li>
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).</li></ul><p>
If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!</p><p>
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.</p><p>
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.</p></div>

ServiceNow Project Manager

NavitasPartners

<div><h2 class="jobSectionHeader"><b>Job Title: Business Analyst (Intermediate)</b></h2>
<p><b>
Duration:</b> 3 Months (Possible Extension)<br>
<b>Work Arrangement:</b> Onsite/Hybrid (as per project needs)</p>
<p></p>
<h2 class="jobSectionHeader"><b>Desired Location:</b></h2>
<p>
Tallahassee, Florida</p>
<p></p>
<h2 class="jobSectionHeader"><b>Job Overview:</b></h2>
<p>
We are seeking a detail-oriented <b>Business Analyst (Intermediate)</b> to act as a liaison between business units and IT teams. This role focuses on <b>demand intake, business case development, and requirements documentation</b>, supporting initiatives from ideation through project approval.</p>
<p>
The ideal candidate will excel in stakeholder collaboration, process analysis, and translating business needs into actionable technical and functional requirements.</p>
<p></p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Serve as a liaison between business stakeholders and IT teams</li>
<li>Facilitate <b>intake of ideas and proposals</b> and convert them into structured demand documentation</li>
<li>Gather, analyze, and document <b>business and functional requirements</b></li>
<li>Develop <b>business cases</b>, including ROI, cost-benefit analysis, and risk assessments</li>
<li>Conduct stakeholder meetings and workshops to refine project scope and objectives</li>
<li>Perform <b>process mapping and modeling</b> (as-is and to-be)</li>
<li>Assess feasibility, impact, and alignment with organizational strategy</li>
<li>Prepare executive-level presentations and documentation for decision-making</li>
<li>Maintain and update demand records within portfolio management tools (e.g., ServiceNow or similar)</li>
<li>Collaborate with leadership and governance teams throughout the demand lifecycle</li>
<li>Support prioritization of initiatives based on value, complexity, and resource considerations</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Required Qualifications:</b></h2>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Information Systems, Communication, or related field (or equivalent experience)</li>
<li>Minimum <b>3 years of experience</b> in business analysis and requirements documentation</li>
<li>Strong experience in <b>process mapping/modeling (Visio or similar tools)</b></li>
<li>Experience with <b>demand intake and portfolio management tools</b> (ServiceNow or similar)</li>
<li>Proficiency in <b>Microsoft Office Suite (Excel, Word, PowerPoint)</b></li>
<li>Experience creating <b>business cases (ROI, TCO, cost-benefit, risk analysis)</b></li>
<li>Strong understanding of translating business requirements into technical solutions</li>
<li>Excellent communication, facilitation, and stakeholder management skills</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Preferred Qualifications:</b></h2>
<ul><li>Experience with <b>SharePoint and Microsoft Teams</b></li>
<li>Exposure to <b>Power BI</b> for reporting and analytics</li>
<li>Experience in <b>public sector or enterprise environments</b></li>
<li>Familiarity with governance and demand lifecycle processes</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Preferred Certifications (Not Required):</b></h2>
<ul><li>Certified Scrum Master (CSM)</li>
<li>Certified Scrum Product Owner (CSPO)</li>
<li>CBAP</li>
<li>PMI-PBA</li>
<li>PMI-ACP</li>
<li>PMP</li>
<li>ITIL</li>
</ul>
<p><i>For more details reach at</i><b><i> resumes@navitassols.com</i></b></p></div>

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