senior software analyst

Digital Charter, Inc

<div><h2 class="jobSectionHeader">Senior Business Analyst</h2>

Department: IT | Location: Remote - US East | Type: Full-time 
<h3 class="jobSectionHeader">
About the Role</h3>

Digital Charter is searching for an experienced Senior Business Analyst for a full-time remote position. The ideal candidate will have a strong understanding of Agile methodologies, the Software Development Lifecycle (SDLC), and tools to assess program efficiency and effectiveness. The ideal candidate will also have excellent soft skills, as they will be required to interface with new individuals on a regular basis, ranging from contracted software developers to military generals.

This individual will be responsible for analyzing each program that is assigned to the initiative, evaluating software development methodologies, defining or evolving quality metrics, and gauging overall team performance.
<ul><li>This is an ongoing positional requirement for multiple proposal efforts. Based on the Client&rsquo;s final determination of requirements, if a role becomes available that matches your qualifications, a recruiter may reach out.</li></ul> 
<h3 class="jobSectionHeader">Requirements</h3>
<h3 class="jobSectionHeader">Essential Duties and Responsibilities</h3>

Perform Discovery Sessions for Each Program Aligned with the Initiative

Understand the Type of Work Being Delivered by Evaluating Contractual Agreements and Program Mission

Review the Statement of Work (SOW) Associated with the Program's Contract

Gather and Document Information on Existing Reporting Mechanisms

Gather and Document Information on Existing Service Level Agreements (SLAs)

Gather and Document Information on Existing Feedback Mechanisms

Gather and Document Information on Existing Software Development Strategies

Gather and Document Information on Existing Agile Methodology and Ceremonies

Analyze the Performance of Development Teams by Analyzing Sprint Performances

Assess the Success of Delivered Software Packages (in Conjunction with Acceptance Testers)

Evaluate the Success of Each Program Aligned with the Initiative

Analyze the Alignment of Delivered Work Based on Contractual Objectives

Independently Evaluate Resource Mix (Team Efficiency)

Analyze Sprint Velocity and Team Consistency

Identify Opportunities to Streamline Performance Metric Tracking

Provide Assessment Reports for Each Program Aligned with the Initiative

Identify Strengths and Weaknesses in Existing Software Development Processes

Identify Strengths and Weaknesses in Overall Vendor Performance

Recommend Strategies to Accelerate Issue Resolution, Optimize Processes, and Enhance Overall Software Performance.

Recommend Strategies for Improving Agile Methodologies

Provide Status Updates on Performance According to Performance Metrics

Qualifications
<h3 class="jobSectionHeader">
Required</h3>

Minimum 6 years of experience in business analysis or a related field, including hands-on support of content management platforms.

Proficiency in generating metrics and reports using project management and data analysis tools (e.g. Atlassian Jira, Microsoft Power BI, Microsoft Planner).

Experience collaborating within Agile development teams and adapting to Agile/Scrum processes.

Demonstrated ability to gather, document, and analyze requirements from diverse stakeholders.

Strong analytical and problem-solving skills with a detail-oriented approach to work.

U.S. Citizenship is required for this position due to government contract requirements and the need for a Public Trust security clearance.

Strong Understanding of Agile Frameworks (Scrum, Kanban, or SAFe)

Proficient in Analyzing Software Development Metrics (e.g., Defect Rates, Velocity, and Cycle Times)

Excellent Problem-Solving and Critical-Thinking Skills

Excellent Verbal and Written Communication Skills (Technical and Non-Technical Audiences)

Strong Understanding of Software Development Lifecycle (SDLC) Processes and Methodologies

Proficient in Cross-Team Communication and Coordination

Excellent Ability to Manage Multiple Projects Simultaneously
<h3 class="jobSectionHeader">
Preferred</h3>

Agile Certified Practitioner (PMI-ACP)

Certified Business Analysis Professional (CBAP)

Certified ScrumMaster (CSM)
<h3 class="jobSectionHeader">
Key Soft Skills</h3>

Communication: Excellent written and verbal communication skills

Initiative: Proactive &amp; Self-Motivation

Attention to Detail: Commitment to accuracy and high-quality work

Team Collaboration: Ability to work effectively in cross-functional teams

Customer-Focus: Commitment to Service Excellence
<h3 class="jobSectionHeader">
Work Experience</h3>

5+ years of experience as a Business Analyst (or Related Role) with Software Development Focus.
<h3 class="jobSectionHeader">
Education</h3>

Bachelor&rsquo;s degree in business administration, information systems, or a related field (required). 

Apply Now at Digital Charter</div>

Senior Business Analyst

Capital Bank, N.A.

<div>About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the &quot;Best Banks to Work For&quot; in the U.S. by American Banker.

Position Purpose

The Senior Business Analyst plays a critical role in driving successful delivery of Strategic and Technology initiatives by acting as a bridge between business stakeholders and delivery teams.

This role is anchored on two core capabilities:
<ul>
<li>Partnering with business leaders to understand problems, evaluate options, and articulate clear business cases.</li>
<li>Translating those needs into well‑defined business and functional requirements that enable predictable, high‑quality delivery.</li>
</ul>
The Senior Business Analyst operates as a senior individual contributor, partnering with all businesses across the organization. The Senior Business Analyst will be owning complex problem spaces, working independently with stakeholders, and supporting initiatives that span technology, data, process, and analytics.

Position Responsibilities

Business Partnership &amp; Business Case Development
<ul>
<li>Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.</li>
<li>Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options.</li>
<li>Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.</li>
<li>Support prioritization decisions by helping stakeholders understand trade‑offs, value, and delivery implications.</li>
<li>Act as a trusted advisor to business partners throughout the lifecycle of initiatives.</li>
</ul>
Requirements Gathering &amp; Analysis
<ul>
<li>Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.</li>
<li>Elicit, analyze, document, and validate: Business requirements, Functional and non‑functional requirements, Process flows and current/future state definitions, Data and reporting requirements.</li>
<li>Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.</li>
<li>Ensure requirements are traceable to business objectives and measurable outcomes.</li>
<li>Manage scope and requirement changes, partnering with stakeholders to assess impact and make informed decisions.</li></ul> 


Delivery &amp; Cross‑Functional Collaboration
<ul>
<li>Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.</li>
<li>Serve as the primary point of clarity for business intent throughout delivery.</li>
<li>Participate in delivery checkpoints and agile ceremonies as needed to ensure alignment.</li>
<li>Proactively identify gaps, risks, or ambiguities and drive resolution.</li>
</ul>
 Education and Experience Required:
<ul>
<li>Bachelor&rsquo;s degree required in a related field, or the equivalent combination of experience, education, and training</li>
<li>Desired &ndash; Master&rsquo;s degree or related field, or the equivalent combination of experience, education, and training</li>
<li>Certified in one or more of the following: Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Regulatory Compliance Manager (CRCM), Certified Anti-Money Laundering Specialist (CAMS), Certified Financial Services Auditor (CFSA), Certified in Risk Management Assurance (CRMA)</li>
<li>Desired - knowledge of or experience in lending and credit cards</li>
<li>Desired &ndash; experience in using audit software</li>
<li>Minimum 5+ years of audit experience, preferably related to financial institutions, public accounting auditor or consultant</li>
<li>Must maintain confidentiality and demonstrate integrity in all situations</li>
</ul>
 Technical Knowledge and Skills
<ul>
<li>Familiarity with all banking regulations, including the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, RESPA, and Fair Lending</li>
<li>Strong analytical skills to review data, interpret results, and communicate technical concepts to non-technical audiences</li>
<li>Self-starter with strong attention to detail, high sense of urgency and ability to work on multiple projects and meet deadlines</li>
<li>Expert skills in conducting audit interviews, communicating in an objective manner</li>
<li>Expert in research, analytical and problem-solving skills</li>
<li>Expert organizational, planning and time management skills to manage priorities independently or in a team environment</li>
<li>Skilled in working with software, databases, presentation software, word processing, spreadsheet software</li>
<li>Expert skills in presenting findings, conclusions, and information clearly and concisely in written or verbal communications</li></ul> 


 Other

Ability to travel within a defined market area.

Compensation
<ul>
<li>Base Salary Range: $100,000 - $120,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.</li>
<li>We are hiring in: MD, DC, VA, PA, DE, NC, SC, FL, IN, IL. Candidates in other locations will receive the pay range tied to their specific area.</li>
<li>Additional Compensation: This role will include a yearly annual target bonus based on individual performance.</li></ul> 


Working Arrangements
<ul>
<li>This is a hybrid role. (highly qualified candidates may be eligible for a 100% remote working arrangement)</li>
</ul>
Why Join Us?
<ul>
<li>Join a growing company with a culture that fosters an entrepreneurial spirit</li>
<li>Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?</li>
<li>Company Contributions to your 401k - Regardless of your contribution</li>
<li>Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!</li>
<li>Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities</li></ul> 


Supporting Businesses. Helping People. Strengthening Communities. 
Capital Bank, N.A. is an affirmative action and equal opportunity employer.</div>

Modine Manufacturing Company

<div>.<div><div><div><h2 class="jobSectionHeader">
_</h2></div><div><div>
Modine Manufacturing Company &ndash; Racine, WI</div><div> 
Job Title: Senior SAP Business Analyst</div><div></div><div> 
Duties: The Senior SAP Business Analyst in Racine, WI will work on a team of Analysts and Project Leaders to develop SAP systems for Sales and Distribution (SD) module for Modine's North and South American operations. Provide functional support to system end users, including escalation of issues, providing technical SAP maintenance, and preparing system documentation (work instruction, training materials, etc.). Analyze business needs, including performing comprehensive process analyses, documenting current process state against potential process design concept, and maintaining awareness of changes to business unit's technology and long-term needs. Perform system analyses, including participating or leading requirements gathering, defining project scope and maintenance activities, and developing system designs and functional specifications. Participate in system development, including configurating software systems to meet defined project objectives, designing system enhancements (i.e. workflows, reports, interfaces, conversions, enhancements, and forms), designing system security concepts in consideration of internal controls, and performing unit and integration testing of all new developments and software system changes. Apply experience with EDI integration tools. Serve in a project management role, including developing project scope and contributing to team member selection, leading project implementation team, developing and managing project plans using methodologies such as PMI/waterfall, Agile, ASAP, managing consultants and consulting engagements, and contributing to post-implementation reviews. Telecommuting permitted up to 3 days per week. Requires up to 20% domestic travel to our manufacturing sites.</div></div></div><div><div><h2 class="jobSectionHeader">
_</h2></div><div><div>
Minimum Requirements: Bachelor's degree in Computer Science, Management Information Systems, or a related field of study, plus five years of experience as an SAP Systems Analyst, Systems Engineer, Applications Specialist, or related occupation. Experience must include at least 5 years of experience with each of the following: (1) SAP Sales and Distribution (SD) experience in manufacturing industry; (2) SAP Order to cash implementation for new manufacturing plants, including Make-to-Order (MTO), Make-to-Stock (MTS), KANBAN, configuration for Order Management, pricing conditions and procedures, logistics execution, invoicing and account receivables, and integration with other SAP modules; (3) working with third party integration and data migration tools; (4) creating functional and technical specifications to work with technical team on new enhancements; (5) creating and managing scheduling agreements, deliveries and shipments in Sales and Distribution; (6) EDI integration tools; and (7) management of projects using Agile or Waterfall methodologies, supporting business and end users.</div><div></div><div> 
Interested candidates should submit resume to recruit@na.modine.com. Reference job code &lsquo;129&rsquo; in the subject line.</div></div></div></div><div>
.</div></div>

Senior SAP Business Analyst

Upstream Rehabilitation

<div><h1 class="jobSectionHeader">Upstream Rehabilitation is looking for a Senior Service Desk Analyst to join our team!</h1> 


Senior Service Desks Analyst

Location Type: Remote (Must Reside in the United States)
Build Your Career with Us!

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team where your work truly makes an! As a Senior Service Desk Analyst, you will be a key partner in providing exceptional technical support to our internal teams by diagnosing issues, resolving complex problems, and collaborating with other IT areas to keep our technology running smoothly. You'll also support broader IT operations and play an important role in advancing our mission, vision, and values of Upstream Rehabilitation.

What You'll Do:
<ul>
<li>Provide technical support for computers, software, hardware and network issues.</li>
<li>Respond to incoming tickets and escalations, ensuring timely and effective resolution.</li>
<li>Troubleshoot problems by running diagnostics, asking clarifying questions, and walking users through solutions.</li>
<li>Install, repair and configure hardware, software, and peripherals.</li>
<li>Support PC setup and deployment for new employees using standard images and tools.</li>
<li>Maintain system performance, inventory of equipment/software and accurate documentation.</li>
<li>Train users on new hardware and software and follow up to ensure issues are fully resolved.</li>
<li>Assign appropriate user groups in Active Directory.</li>
<li>May require some travel to clinics.</li>
<li>Other projects and duties as assigned.</li>
</ul>
Who You Are:
<ul>
<li>Associate's degree in Information Systems or a related field.</li>
<li>1+ years of experience in a Service Desk or technical support role.</li>
<li>Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies.</li>
<li>Ability to evaluate technical issues, prioritize tasks, and determine effective solutions.</li>
<li>Strong decision-making, problem-solving, interpersonal, and communication skills, with the ability to support users at all levels of the organization.</li>
<li>Demonstrated ability to manage multiple tasks in a fast-paced environment.</li>
<li>Excellent organizational and time-management skills.</li>
<li>Ability to handle sensitive and confidential information with discretion.</li>
</ul>
Nice to Haves:
<ul>
<li>Relevant certifications such as A+, HDI-CSR, HDI-DST, Network+, or MCP.</li>
<li>Experience with Active Director administration (user accounts, groups, permissions).</li>
<li>Hands-on experience troubleshooting and repairing PCs, printers, and mobile devices.</li>
<li>Familiarity with broadband technologies (cable, DSL, fiber) and basic network connectivity troubleshooting.</li>
</ul>
Why You'll Love Working Here
<ul>
<li>The chance to directly shape our organization's growth by hiring the talent that drives our mission.</li>
<li>Opportunities to stretch your skills&mdash;whether you're building pipelines, designing sourcing strategies, or advising leadership.</li>
<li>A collaborative team environment where your ideas are valued.</li>
<li>Competitive compensation, comprehensive benefits, and ongoing professional development.</li>
</ul>
Benefit Offerings:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>100% employer paid medical health insurance premium option available</li>
<li>Dental and Vision insurance</li>
<li>401(k) with company match</li>
<li>Generous PTO and paid holidays</li>
<li>Supportive team and leadership invested in your success</li>
</ul>
A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream's success&mdash;and to the culture that makes this a great place to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Salary Range: $23.00/hour - $25.00/hour

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM 


#LI-Remote<div> 
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Senior Service Desk Analyst

Masdr - مصدر

<div>
 
 Overview:
 
 
 
 
 
 This role is responsible for gathering business requirements and identifying operational gaps to support the design and implementation of effective systems and solutions. The Senior Business Analyst works closely with cross-functional teams including developers, QA team, UX/UI designers, and business owners to ensure that technical solutions meet business needs. The role also contributes to product success and continuous improvement in business analysis practices.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 &bull; Gather, analyze, and document business and system requirements
 
 
 &bull; Identify operational inefficiencies and propose solutions
 
 
 &bull; Ensure alignment between technical teams and business stakeholders
 
 
 &bull; Work closely with developers, QA team, UX/UI designers
 
 
 &bull; Mentor junior Business Analysts and support process improvements
 
 
 &bull; Manage communication with multiple stakeholder groups
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Management Information Systems, Computer Science, Information Systems, or a related field
 
 
 &bull; 3-5 years of experience in business analysis or a related role
 
 
 &bull; Proven professional experience within the FinTech sector, including hands-on involvement in digital financial services, lending platforms, or other technology-driven financial products.
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 &bull; Understanding of software development life cycles (SDLC, Agile methodologies)
 
 
 &bull; Familiar with tools such as JIRA, Visio, Draw.IO, and Figma
 
 
 &bull; Strong communication and presentation skills
 
 
 
</div>

Applied Research Associates, Inc

<div>The Mission Concepts and Capabilities (MCC) Division of Applied Research Associates, Inc. (ARA) is seeking to contingently hire a Senior Program Analyst for ARA&rsquo;s effort supporting the Office of Strategic Intelligence &amp; Analysis (OSI&amp;A) within the Office of the Assistant Secretary of War for Critical Technologies (OASW(CT)). This work requires a candidate with the ability to lead and facilitate operational and technical assessments, threat-informed analysis, net technical assessments, and technology forecasting in support of DoW priorities and objectives. The candidate will perform functions such as:
<ul><li>Support the collection and analysis of information to provide insights on the CTA Defense investment portfolio, workforce, infrastructure, and industry capabilities</li>
<li>Conduct intelligence-informed technical assessments and long-range analysis</li>
<li>Engage with technical and non-technical audiences, including within the DoW, industry, and academia</li>
<li>Develop strategy documents such as implementation plans and technology roadmaps</li>
<li>Review white papers, research papers, and other scientific works</li>
<li>Prepare presentations and reports for DoW leadership, outside agencies, Congress, industry, and academia</li>
<li>Develop additional technical material, such as industry and program guidance, high-level architectures, and policy and training support required to develop and transition emerging technologies</li>
</ul>Required Qualifications:
<ul><li>BS degree in a scientific or technical discipline from an accredited institution</li>
<li>10+ years of relevant experience</li>
<li>Current DoW TOP SECRET clearance with SCI eligibility</li>
<li>Ability to translate complex technical and intelligence insights into actionable recommendations for senior defense decision-makers</li>
<li>Familiarity with future warfighting concept development</li>
</ul><ul><li>Strong writing, speaking, and interpersonal skills</li>
<li>Experience in interfacing, communicating, and collaborating with government personnel</li></ul> 
Desired Qualifications:
<ul><li>Master&rsquo;s degree from an accredited institution</li>
<li>Experience supporting the OASW(CT)</li>
<li>Experience with Roadmap Development</li>
</ul><ul><li>Experience developing strategy documents, implementation plans, and planning documents</li>
<li>Experience identifying, developing, and/or transitioning emerging technologies</li></ul> 
This position is contingent upon award of a contract. 
COMPANY INFORMATION:
Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2000 professionals. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
At ARA, employees are our greatest assets. The corporation realizes that employee ownership generates greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees are eligible for contributions which not only add to the company&rsquo;s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, &ldquo;Engineering and Science for Fun and Profit&rdquo; sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please visit our website at www.ara.com. 
Please apply at www.careers.ara.com for the Senior Program Analyst position.<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
10 year(s): Relevant work experience</li></ul>
<h4 class="jobSectionHeader">Education</h4>
Required<ul><li>
Bachelors or better</li></ul>
<h4 class="jobSectionHeader">Behaviors</h4>
Required<ul><li>
Team Player: Works well as a member of a group</li><li>
Functional Expert: Considered a thought leader on a subject</li><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul>
<h4 class="jobSectionHeader">Motivations</h4>
Required<ul><li>
Self-Starter: Inspired to perform without outside help</li><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Goal Completion: Inspired to perform well by the completion of tasks</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Senior Program Analyst

Classera

<div>
 The
 
 Senior Business Analyst
 
 plays a pivotal role in bridging the gap between strategic business objectives and technical execution. This role is dedicated to analyzing complex business challenges, identifying high-value opportunities for optimization, and providing actionable recommendations that align with the organization&rsquo;s long-term growth strategy. The Senior Business Analyst functions as a trusted advisor to senior leadership, a collaborator with cross-functional teams, and a guide for translating business needs into technical solutions.
 
 
 This position requires the ability to evaluate and interpret large amounts of business data, processes, and workflows, then turn insights into concrete recommendations. The Senior Business Analyst ensures that organizational initiatives are supported with robust analysis, well-defined requirements, and effective stakeholder engagement. Operating at the intersection of business strategy and technology, the Senior Business Analyst supports both the delivery of projects and the advancement of operational excellence across the enterprise.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Requirements Gathering and Documentation
 </li>
 <li>
 Lead the end-to-end collection, clarification, and documentation of business requirements for complex, high-impact projects spanning multiple departments or regions.
 </li>
 <li>
 Partner with stakeholders across business units to ensure requirements are accurately defined, prioritized, and agreed upon.
 </li>
 <li>
 Translate strategic objectives into detailed functional and non-functional requirements, ensuring alignment with organizational goals.
 </li>
 <li>
 Produce clear, structured documentation such as requirements specifications, use cases, user stories, and acceptance criteria that can be easily understood by technical and non-technical stakeholders.
 </li>
 <li>
 Business Process Evaluation and Optimization
 </li>
 <li>
 Assess existing business processes, systems, and workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
 </li>
 <li>
 Facilitate re-engineering initiatives that streamline processes, eliminate redundancies, and drive measurable operational improvements.
 </li>
 <li>
 Develop process models, workflow diagrams, and performance dashboards to map current and future-state processes.
 </li>
 <li>
 Collaborate with process owners and subject matter experts to ensure recommended improvements are realistic, cost-effective, and aligned with best practices.
 </li>
 <li>
 Solution Design and Support
 </li>
 <li>
 Work closely with IT teams, solution architects, and vendors to validate proposed solutions against documented business requirements.
 </li>
 <li>
 Actively contribute to solution design workshops by offering insights from both a business and user perspective.
 </li>
 <li>
 Support development and testing phases by clarifying requirements, resolving ambiguities, and validating deliverables against agreed specifications.
 </li>
 <li>
 Ensure that proposed solutions are scalable, sustainable, and capable of meeting both current and future business demands.
 </li>
 <li>
 Stakeholder Engagement and Facilitation
 </li>
 <li>
 Act as the primary liaison between business users, technical teams, and external partners to ensure alignment on objectives, scope, and deliverables.
 </li>
 <li>
 Facilitate workshops, focus groups, and one-on-one sessions with stakeholders to gather feedback, address concerns, and refine solutions.
 </li>
 <li>
 Build strong relationships with senior leadership and functional heads to ensure their strategic needs are reflected in project outcomes.
 </li>
 <li>
 Manage stakeholder expectations by providing clear communication, realistic timelines, and proactive updates on project progress.
 </li>
 <li>
 Data Analysis and Business Case Development
 </li>
 <li>
 Conduct in-depth data analysis to identify trends, measure performance, and evaluate potential solutions.
 </li>
 <li>
 Utilize tools such as Excel, SQL, and business intelligence platforms to generate insights that inform decision-making.
 </li>
 <li>
 Build robust business cases and feasibility studies that articulate the value, risks, costs, and benefits of proposed initiatives.
 </li>
 <li>
 Present findings and recommendations in a way that is accessible to both technical and non-technical audiences, ensuring decision-makers have the information they need to act with confidence.
 </li>
 <li>
 Reporting and Communication
 </li>
 <li>
 Prepare comprehensive reports, presentations, and dashboards for senior management, highlighting progress, risks, and opportunities.
 </li>
 <li>
 Ensure all project-related communication is clear, concise, and tailored to the audience&mdash;whether executives, project managers, or technical staff.
 </li>
 <li>
 Develop standardized templates and reporting mechanisms that enhance transparency and consistency across projects.
 </li>
 <li>
 Serve as a thought partner to leadership by providing insights on market trends, industry benchmarks, and organizational performance.
 </li>
 <li>
 Mentorship and Team Development
 </li>
 <li>
 Provide mentorship, guidance, and coaching to junior business analysts and other team members.
 </li>
 <li>
 Share knowledge of best practices, tools, and methodologies to uplift the overall capability of the analysis function.
 </li>
 <li>
 Lead by example in stakeholder management, analytical rigor, and professional conduct.
 </li>
 <li>
 Support the professional development of team members by creating opportunities for learning and growth.
 </li>
 <li>
 Continuous Learning and Industry Awareness
 </li>
 <li>
 Stay informed on industry trends, best practices, and emerging technologies relevant to business analysis and digital transformation.
 </li>
 <li>
 Participate in professional communities, attend relevant seminars/webinars, and engage with thought leadership material.
 </li>
 <li>
 Proactively suggest innovative approaches and tools that can enhance Classera&rsquo;s business analysis practices.
 </li>
 <li>
 Ensure that personal knowledge and skills remain current, enabling the delivery of high-quality, future-ready solutions.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related discipline.
 </li>
 <li>
 Master&rsquo;s degree (MBA or equivalent) is highly desirable, reflecting advanced business and analytical knowledge.
 </li>
 <li>
 Strong academic grounding in business process analysis, organizational behavior, information systems, or project management.
 </li>
 <li>
 Formal certifications (such as CBAP, PMI-PBA, or Agile BA) are considered an advantage.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum of 5&ndash;7 years of professional experience as a Business Analyst, with at least 2 years in a senior or lead capacity.
 </li>
 <li>
 Demonstrated track record of leading large-scale or complex business analysis projects across multiple functions or geographies.
 </li>
 <li>
 Proven success in eliciting, documenting, and managing requirements for technology-enabled transformation initiatives.
 </li>
 <li>
 Hands-on experience in business process modeling, optimization, and re-engineering.
 </li>
 <li>
 Experience working in diverse industries such as EdTech, FinTech, or enterprise technology is preferred.
 </li>
 <li>
 Evidence of having delivered measurable improvements in efficiency, cost reduction, or user satisfaction as a direct result of business analysis work.
 </li>
 </ul>
</div>

Search 10000+ Senior software analyst jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 senior software analyst jobs Near Me

Senior Business Analyst

Senior Business Analyst

Senior SAP Business Analyst

Senior Service Desk Analyst

Senior Business Analyst

Senior Program Analyst

Senior Business Analyst