senior software analyst

GovCIO

<div>Overview:
<div>
GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.</div>
Responsibilities:
<div>
As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:</div><ul><li>
Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.</li><li>
Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.</li><li>
Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.</li><li>
Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.</li><li>
Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.</li><li>
Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.</li><li>
Minimize technical debt by advocating for &quot;out-of-the-box&quot; alignment and adhering to ServiceNow platform governance best practices.</li><li>
Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.</li><li>
Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.</li></ul>
Qualifications:
<div>
High School with 6 - 9 years (or commensurate experience)</div><div> 
Required Skills &amp; Experience</div><ul><li>
Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.</li><li>
Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.</li><li>
Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.</li><li>
Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.</li><li>
Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.</li><li>
Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.</li></ul><div>
Clearance Required: Active Secret Clearance</div><div></div><div> 
Preferred Skills &amp; Experience</div><ul><li>
Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.</li><li>
Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).</li><li>
Familiarity with ITIL framework and enterprise IT governance.</li><li>
Strong analytical, problem-solving, and continuous improvement mindset.</li></ul>
Posted Salary Range: USD $100,000.00 - USD $130,000.00 /Yr.</div>

Senior Process Analyst

E-volve Technology Systems

<div>
 
 Senior Business Analyst
 
 
 
 Reston, VA 20190
 
 
 
 Security Clearance Requirement: TS/SCI CI poly
 
 
 
 E-volve Technology Systems, Inc. is seeking a Senior Business Analyst with specialized expertise in Business Process Reengineering (BPR), system requirements and Appian-based solutions to support a critical Intelligence Community program. This role will focus on documenting software development requirements and ensuring alignment with business processes. Ideal candidates will have experience in engineering design documentation and the ability to guide software development from inception through to delivery.
 
 
 
 Position Description
 
 
 
 The Senior Business Analyst will take a leadership role in coordinating people, resources, and processes to accurately document software development requirements. The Analyst will collaborate with other leads within the software development team to ensure successful, on-time, and within-budget delivery of solutions
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Apply systems engineering principles to analyze and define system requirements, ensuring the technical feasibility, scalability, and integration of proposed solutions across software applications.
 </li>
 <li>
 Perform analysis and research to address complex problems and processes related to financial and acquisition systems.
 </li>
 <li>
 Work with stakeholders to gather requirements, design workflows, and ensure the effective implementation of Appian-based solutions.
 </li>
 <li>
 Serve as a primary coordinator between development teams and end users, gathering and documenting software development requirements.
 </li>
 <li>
 Write clear, detailed, and actionable requirements for development purposes, ensuring that they are well-defined, testable, and align with user needs and system capabilities.
 </li>
 <li>
 Create process flows and diagrams to visually represent business processes, workflows, and system interactions, ensuring clear and accurate documentation for development teams and stakeholders.
 </li>
 <li>
 Conduct Business Process Mapping and Analysis sessions, producing detailed process maps and descriptions using MS Visio or similar tools.
 </li>
 <li>
 Work closely with software product teams to create engineering design documentation that effectively communicates user requirements to developers.
 </li>
 <li>
 Support the development of system test plans, validating that the final solution meets both functional and non-functional requirements.
 </li>
 <li>
 Lead stakeholder discussions to gather feedback, address concerns, and ensure all parties are informed of project progress, risks, and requirements changes.
 </li>
 <li>
 Participate in development sessions and working group meetings, maintaining regular communication with product owners about risks, progress, and dependencies.
 </li>
 <li>
 Identify potential issues and dependencies, providing strategic solutions to mitigate any risks.
 </li>
 <li>
 Provide progress reports and updates to stakeholders, ensuring transparency and alignment.
 </li>
 <li>
 Lead pilot demonstrations and user acceptance testing to validate solutions.
 
 
 </li>
 </ul>
 
 Education and qualifications:
 
 
 
 <ul>
 <li>
 U.S. citizenship required
 </li>
 <li>
 Current TS/SCI security clearance with CI polygraph or the ability to obtain one.
 </li>
 <li>
 Minimum of 8 years of relevant experience with a bachelor's degree
 </li>
 <li>
 Experience facilitating the requirements management process for federal programs is preferred.
 </li>
 <li>
 Familiarity with Appian applications and business process management platforms.
 </li>
 <li>
 Prior experience in a team lead role is a plus.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Proficiency in writing engineering design documentation and translating both technical and functional requirements.
 </li>
 <li>
 Knowledge of IT design and development, including systems engineering.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment with mixed government and contractor teams.
 </li>
 <li>
 Outstanding problem-solving and customer service skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience with Appian.
 </li>
 <li>
 Familiarity with government acquisition and finance processes.
 </li>
 <li>
 Project Management Professional (PMP) Certification is a plus.
 
 
 </li>
 </ul>
 The projected compensation range for this position is $170,000 - $185,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of E-volve's total compensation package for employees.
 
 
 E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.
 
 
 
 E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).
 
 
 
 Please email any questions to: resumes@e-volvetechsystems.com
</div>

Senior Business Analyst (Appian)

Fidelity Investments

<div><h3 class="jobSectionHeader">Job Description:</h3>
Senior Systems Analyst
Note: Fidelity will not provide immigration sponsorship for this position.
Fidelity Insurance Agency (FIA) Technology team in Fidelity Wealth is seeking a hardworking to join us in modernizing and building innovative and cloud-native experiences, capabilities and platforms in support of this mission.
Fidelity Insurance Agency (FIA) Technology team in Personal Investing is seeking an experienced, skilled, and upbeat Senior Systems Analyst to be part of a squad responsible for launching and growing product offerings in FIA. The qualified candidate will collaborate with developers, squad leads, operations, business partners and analysts to contribute to technology modernization and operational efficiency.
The Team
As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.
The Expertise You Have<ul><li>
5+ years professional experience as a Systems Analyst for software solutions
</li><li>Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems
</li><li>Proven experience with Structured Query Language (SQL) and programming in general
</li><li>Strong understanding and experience with complex relational database schemas and SQL management tools
</li><li>Proven experience working with REST, SOAP, JSON and APIs
</li><li>Proven experience with Agile development methodologies
</li><li>Deep knowledge of scrum tools &ndash; Jira experience desirable
 
Excellent analytical skills
</li><li>Good knowledge of Behavior Driven Development &ndash; Gherkin/Cucumber
 
Release coordination
</li><li>Reverse engineer code to understand business logic and develop prototypes&ndash; Excel Macros/Java/Angular
</li><li>Produce artifacts &ndash; business flow diagrams, context diagrams
</li><li>Have good understanding of solution architecture
</li><li>Build OpenAPI contracts
</li><li>Prod incidents analysis &ndash; Splunk queries, build dashboards/alerts
</li><li>Bachelor&rsquo;s Degree Computer Science or related technology discipline
</li></ul>The Skills You Bring<ul><li>
You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
</li><li>You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
</li><li>You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
</li><li>You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
</li><li>Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
</li><li>Good interpersonal and leadership and influencing skills (without direct authority of others)
</li><li>Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results
</li></ul>The Value You Deliver<ul><li>
Ensuring the technology team is building the right software solutions and components to maximize customer experience
</li><li>Facilitating flow of requirements from the business to the technology team
</li><li>Reducing requirements and design risk and resulting costs associated with rework and redesign
</li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
</li><li>Help maintain the high level of integrity in the team
</li><li>Take ownership and accountability for figuring out what needs to be done</li></ul><h3 class="jobSectionHeader">
Certifications:</h3><h3 class="jobSectionHeader">
Category:</h3>
Information Technology
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</div>

Senior Systems Analyst

Force Cloud LLC

We&rsquo;re Hiring: Senior Product Analyst (Remote)We are looking for a skilled and experienced Senior Product Analyst to join our team on a part-time, remote basis. If you&rsquo;re someone who can turn data into actionable insights and help drive product decisions, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Analyze product performance, user behavior, and key metrics</li><li>Collaborate with clients, developers, and stakeholders</li><li>Define and track KPIs to measure success</li><li>Conduct A/B testing and optimize product features</li><li>Prepare reports and presentations for internal teams</li><li>Identify improvement areas and recommend solutions</li></ul>Requirements:<ul><li>5+ years of experience as a Product Analyst</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and presentation abilities</li><li>Experience with tools like Excel, SQL, Power BI, etc.</li><li>Ability to work independently in a remote setup</li><li>Solid understanding of product lifecycle &amp; user experience</li></ul>Preferred Skills:<ul><li>Experience in agile environments</li><li>Familiarity with tools like Google Analytics, Mixpanel</li><li>Basic understanding of product management principles</li></ul>Work Location: In person

Senior Product Analyst

Housing Authority of the City of Pittsburgh (HACP)

Summary
 
The primary purpose of this position is to manage IT End User requests; resolve IT issues/incidents (break and fix); and plan and deploy IT changes on Configuration Items (CIs) and emergency approved changes to servers, printers, and network devices. The Information Technology Senior IT Analyst will serve as the first point of contact for all Level 1 and Level 2 technology issues and requests including day-to-day/business as usual request fulfillment as well as incident resolution by investigating and resolving software and hardware problems, issues with printers, phones, peripherals, and network. Additionally, the incumbent will perform duties related to new IT initiatives and projects (including proof of concept) for IT Services Improvement through Cloud based technologies in Amazon Web Services (AWS), MS Azure, and Google Could including deployment of new software with minimal supervision.
 The selected candidate for this role will demonstrate Customer Advocacy, the ability to clearly define and analyze customer requests/issues to deliver a satisfactory outcome. The Senior IT Analyst is expected to achieve results through collaborating with cross functional teams including IT Team Members, Support Partners and other HACP departments. The Senior IT Analyst should be able to prioritize requests and incidents based on an understanding of Impact on HACP business functions and keep IT Customers informed/engaged throughout the request fulfillment or incident resolution process.
 
Essential Duties and Responsibilities: 
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
 
<ul>
<li>Serves as the first point of contact for issues and requests of IT Customers via telephone, email, and walk-ins. Documents all issues in the Help Desk ticket tracking software. Completes Help Desk tickets by assisting IT customers /users in resolving their issues, or escalating to the corresponding IT staff. Creates and distributes written and video how-to guides for common tasks.</li>
<li>Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with desktop operating systems and a broad range of desktop applications, movable devices, networking, and hardware.</li>
<li>Assist users with new functions and capability of standard HACP provided software, including Google G Suite (Gmail, Meet, G drive), Zoom for Online Meetings, Microsoft Office and Emphasys Elite.</li>
<li>Handles basic system troubleshooting and configurations, organizes and maintains files, and records and maintains library of software and hardware.</li>
<li>Handles problem recognition, research, isolation, resolution, and follow-up for user problems, refers more complex problems to supervisor; analyzes issues and determines resolution or escalates to high levels.</li>
<li>Logs and tracks Help Desk tickets using a problem management database and maintains history of records and related problems.</li>
<li>Administer user names and user access to HACP systems, including networks, applications, and telephones.</li>
<li>Plan, manage and execute projects as assigned, including projects involving multiple user departments.</li>
<li>Administer the operation of the IP telephone system, including Soft-Phones, automated attendant, desktop sets and voice mail.</li>
<li>Write reports requested by users using standard reporting tools, where the reports require basic knowledge of the data structures included in HACP administrative applications.</li>
<li>Assists in analyzing and evaluating incident reports and makes recommendations to reduce Help Desk incident rates.</li>
<li>Thoroughly interviews users to collect information about the problem and leads user through diagnostic procedures to determine the source of error.</li>
<li>Assists in the development of training guidelines for new Authority systems or upgrades; trains users on software and hardware on-site or in classrooms.</li>
<li>Prepares statistical reports such as Help Desk incident reports and other operational metrics.</li>
<li>Consults with programmers to solve software errors; serves as the main point of contact for outside software and program venders to request service and evaluate products.</li>
<li>Handles IT related issues at private management sites; utilizes remote access support for software to troubleshoot and resolve issues.</li>
<li>Configure and Install personal computers, software, and peripheral technology equipment.</li>
<li>Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.</li>
<li>Performs other duties as assigned.</li>
</ul>
Education and/or Experience
 
Bachelor’s Degree in management information systems, information technology, or related field and a minimum of 5 years of IT related experience. An equivalent combination of education and experience may be considered. Must possess a valid driver’s license and be insurable under the Authority’s plan.
 
Desired Certifications: Google IT Support Specialist, A+ Certification, Certification Microsoft Certified Desktop Support Technician, or Microsoft Certified Applications Specialist is required.
 
Technical Skills
 
To perform this job successfully, an individual should have proven in-depth technical knowledge of IT Endpoint as a Platform including Computer Hardware (Intel/AMD Based PCs), Operating System (Windows 10 is a Must, Basic Administration of Windows Server), Network Stack (OSI Model), Productivity Applications (Google G-Suite for Business, Microsoft Office), Instant Messaging (Slack, Google Meet/Chat), Client Server & Web Applications (HACP uses Elite from Emphasys), Electronic Document Management. Must have the ability to learn other computer software programs as required by assigned tasks.
 
Desired IT Service Management Skills include ITIL (Request, Incident, Problem & Change Management).
 
Physical Demands
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.
 
Office Environment
 
The noise level in the work environment is usually moderate.
 Employee may be required to visit resident sites to fix reported IT issues, as needed.

Senior IT Analyst

HUMAN FORCE GROUP

We&rsquo;re Hiring: Senior Product Analyst (Part-Time | Remote)We are looking for a skilled and experienced Senior Product Analyst to join our team on a part-time, remote basis. If you&rsquo;re someone who can turn data into actionable insights and help drive product decisions, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Analyze product performance, user behavior, and key metrics</li><li>Collaborate with clients, developers, and stakeholders</li><li>Define and track KPIs to measure success</li><li>Conduct A/B testing and optimize product features</li><li>Prepare reports and presentations for internal teams</li><li>Identify improvement areas and recommend solutions</li></ul>Requirements:<ul><li>5+ years of experience as a Product Analyst</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and presentation abilities</li><li>Experience with tools like Excel, SQL, Power BI, etc.</li><li>Ability to work independently in a remote setup</li><li>Solid understanding of product lifecycle &amp; user experience</li></ul>Preferred Skills:<ul><li>Experience in agile environments</li><li>Familiarity with tools like Google Analytics, Mixpanel</li><li>Basic understanding of product management principles</li></ul>Job Type: Part-timeWork Location: In person

SAIC

<div>Job ID: 2611877
Location: Middletown, RI, US
Date Posted: 2026-04-24
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is looking for a proactive, detail-oriented Senior Program &amp; Financial Analyst to directly manage the financial and project control aspects of ongoing projects essential to the success of our programs. This full time position is supporting a recently awarded 5+ yr DoD contract and is based in the Newport, RI area. This role involves analyzing financial data, creating predictive funding models, and directly supporting program managers with actionable insights. The success of the role will be determined by the ability to maintain accurate financial records, prevent budget overruns, and deliver timely and actionable financial insights to project stakeholders.

This position is hybrid with an expectation of at least 3 days in office in Middletown, RI.

Specific responsibilities include:

Financial Analysis and Burn Rate Management:

The Program Analyst will regularly review actual financial performance reports to develop burn rates, accurately predicting funding utilization and project expenditure timelines. They will communicate funding status and expenditure forecasts directly to the Program Manager, providing timely warning of potential cost overruns and strategies for mitigation. In collaboration with task leads, the analyst will refine burn rates to reflect any changes in workloads, staffing levels, or project demands to ensure accurate financial planning and execution.

Budgeting and Cost Controls:

This role involves closely monitoring funding increments to ensure project expenditures remain within predetermined budget constraints, avoiding risk of overruns. The Program Analyst will proactively update and verify budget forecasts by considering changes in project scope, resource availability, and funding levels to ensure alignment with overall financial goals.

Data Reconciliation and Accuracy:

To maintain reliable financial reporting, the Program Analyst will review reports for accuracy and promptly address any discrepancies in collaboration with project controllers. Ensuring that financial records remain precise and up to date is a crucial responsibility, as this directly impacts the integrity and utility of financial data in guiding project decisions.

Reporting and Communication:

The analyst will prepare and deliver detailed financial reports and visualizations tailored to the requirements of the program and tasks. Regular and effective communication of financial performance to stakeholders will be key in supporting informed decision-making

and ensuring the continued success and stability of the program. The ideal candidate will conduct data analysis and visualization using tools such as Excel, but will have flexibility to choose from other available software or recommend new tools to ensure optimal results for the program.

Other duties may include:
<ul><li>Perform process analysis, process improvement and monitor/control processes.</li></ul>
<ul><li>Develop mechanisms for monitoring project financials and for intervention and problem solving.</li></ul>
<ul><li>Participate in planning, tracking, and reporting of budgets and schedules.</li></ul>
<ul><li>Interpret and implement financial policies and procedures in support of projects.</li></ul>
<ul><li>Establish and maintain cost and schedule baselines.</li></ul>
<ul><li>Participate in firm fixed price proposal efforts.</li></ul>
<ul><li>Support other programmatic ad hoc requests, as needed / requested by manager</li></ul>
Qualifications
REQUIRED EXPERIENCE AND EDUCATION:<ul><li>Bachelors and six (6) years or more of related experience or Masters and four (4) years or more experience. Additional experience will be considered in lieu of degree. Concentration in finance, accounting, or business related discipline preferred.</li><li>Strong attention to detail.</li><li>Advanced Excel skills, including experience with pivot tables, VLOOKUPS, data visualization, and financial modeling/forecasting.</li><li>Ability to analyze moderate complex financial and operational data, assess risks, and provide effective solutions.</li><li>Proven history of working independently to meet objectives while maintaining attention to detail.</li></ul>
DESIRED SKILLS AND EXPERIENCE:<ul><li>DoD Experience and experience with different government contracting types (CPFF, FFP)</li><li>Proficiency with project management and financial tools/software, such as MS Project, CostPoint, Cognos Workspace Advanced, and similar platforms.</li><li>Experience in federal contracting and working within compliance frameworks such as the Federal Acquisition Regulations (FAR).</li><li>Strong understanding of financial management principles, including burn rate calculations, funding tracking, and budget reconciliation.</li><li>Experience developing and managing Work Breakdown Structures (WBS), Resource Loaded Networks (RLNs), and reports.</li><li>Expertise in implementing Earned Value Management (EVM) practices and performing variance analysis.</li></ul>
CLEARANCE REQUIREMENTS:<ul><li>Must have the ability to obtain SECRET clearance.</li></ul></div>

Senior Program Analyst

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