senior software manager

Takamol Holding

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  Key Responsibilities
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  Job Description
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   Lead end-to-end program delivery for digital platforms and technical initiatives, ensuring alignment with organizational strategy and business objectives across Takamol and its affiliates.
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   Drive execution of complex, multi-stream technology projects, including planning, resource allocation, delivery governance, and adherence to quality standards, ensuring timely and cost-effective delivery.
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   Translate business needs into scalable technical solutions, working closely with engineering, product, and architecture teams to define scope, system design considerations, and delivery approach.
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   Establish and enforce project governance frameworks, including agile and hybrid delivery models, ensuring consistency, transparency, and adherence to best practices across all initiatives.
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   Identify and manage technical and delivery risks, proactively addressing architectural constraints, integration challenges, and operational dependencies while driving mitigation and escalation when needed.
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   Act as a key interface between technical teams and business stakeholders, ensuring clear communication of progress, trade-offs, and technical decisions to senior leadership.
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   Oversee vendor and partner engagements, ensuring delivery quality, adherence to technical standards, and effective knowledge transfer into internal teams.
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   Continuously improving delivery performance, leveraging insights from ongoing and completed projects to enhance processes, frameworks, and technical execution strategies.
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   Support the development of internal capabilities, mentoring team members and promoting best practices in software engineering, system delivery, and program management.
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   Ensure alignment of platform development with enterprise architecture principles, including scalability, security, performance, and integration across systems.
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   Perform other duties as required by the direct manager.
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  Job Requirements
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  Minimum Qualifications:
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  Bachelor&rsquo;s degree in computer science, Software Engineering, Information Technology, Engineering, or a related technical field.
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  Minimum Experience
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  9 to 12 years of experience in Project Management
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  Competencies (Knowledge, Skills &amp; Abilities)
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   Strong technical expertise in software engineering, digital platforms, and system architecture.
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   Proven experience in program and project delivery for complex, cross-functional initiatives.
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   Excellent stakeholder management and communication skills, with ability to influence senior leadership.
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   Solid knowledge of Agile, Scrum, and SDLC practices.
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   Strong problem-solving and analytical thinking with a results-driven mindset.
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   Experience in risk and vendor management.
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   Ability to lead cross-functional teams and drive alignment across business and technical units.
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   Data-driven decision-making and performance tracking using KPIs.
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</div>


Senior Program Manager

Mace Group

<div><p>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.</p><p>
The project:</p><p>
This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment and arts along with all associated infrastructure.</p><p>
Mace is one of the delivery partners requiring high-calibre and experienced professionals to lead integrated teams throughout each phase of the project.</p><p>
The role:</p><p>
Mace is seeking a Senior Quality Manager to support the delivery of major district roads infrastructure works within are large area of the Programme. The role will be responsible for leading and implementing the project quality management strategy, ensuring that all works are delivered in full compliance with contractual, statutory, and Mace quality standards.</p><p>
This position will work closely with engineering, construction, commercial, and assurance teams, as well as contractors and stakeholders, to drive a strong quality culture across the programme.</p><p>
You&rsquo;ll be responsible for:</p><ul><li>
Lead the development, implementation, and monitoring of the Project Quality Management Plan for district roads works within the Lower Plateau.</li><li>
Ensure compliance with contract requirements, applicable standards, codes, and statutory regulations throughout design and construction phases.</li><li>
Manage quality assurance and quality control activities across earthworks, pavements, structures, utilities, and associated infrastructure.</li><li>
Oversee contractor quality systems, including review and approval of ITPs, method statements, inspection records, and test results.</li><li>
Coordinate and lead quality audits, inspections, and surveillance activities, driving timely close out of non conformances.</li><li>
Support design and construction teams in resolving quality issues and ensuring right first time delivery.</li><li>
Provide quality leadership across interfaces with other districts, packages, and enabling works.</li><li>
Prepare and present quality performance reports, dashboards, and risk assessments to programme and senior leadership teams.</li><li>
Promote continuous improvement, lessons learned, and best practice across the district roads delivery teams.</li></ul><p>
You&rsquo;ll need to have:</p><ul><li>
Bachelor&rsquo;s degree in engineering, Construction Management, or a related discipline.</li><li>
Professional certification or training in Quality Management is advantageous.</li><li>
Chartered or working toward professional accreditation is desirable.</li><li>
Proven experience as a Quality Manager or Senior Quality Manager on large scale infrastructure or major roads projects.</li><li>
Strong knowledge of quality management systems (ISO 9001) and infrastructure QA/QC processes.</li><li>
Experience working on complex, multi package programmes with multiple contractors and interfaces.</li><li>
Solid understanding of highways, utilities, structures, and earthworks quality requirements.</li><li>
Demonstrated ability to manage audits, NCRs, corrective actions, and quality reporting.</li><li>
Confident communicator with the ability to influence senior stakeholders and delivery teams.</li></ul><p>
Our values</p><p>
Safety first - Going home safe and well: We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.</p><p>
Client focus - Deliver on our promise: We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.</p><p>
Integrity - Always do the right thing: We influence positive outcomes within our industry while always aligning with our compliance obligations.</p><p>
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.</p><p>
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation.</p><p><br>
We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.</p><p>
#LI-Onsite</p></div>

Senior Quality Manager

Distinct Edge Strategic Solutions

<p><b>About the Role:</b><br/>Kuwait City is a growing hub for regional business services and at Distinct Edge Strategic Solutions we bring a modern, structured approach to corporate operations and enterprise support. We specialize in delivering high quality corporate services, operational excellence, and business transformation support for clients across the GCC. We are looking for a Senior Corporate Services Manager who can take ownership of service delivery, operational standards, and internal coordination across multiple business functions. You will lead service operations, improve internal workflows, and ensure that client facing corporate processes are delivered with accuracy and consistency.</p><p><b>Why Work With Us?</b><br/><b>The Environment:</b><br/>Our office is located in Sharq, Kuwait City, Al Asimah, Kuwait, in a professional district close to major commercial institutions. We value a structured but supportive workplace where efficiency and clarity matter.</p><p><b>Operational Excellence Culture:</b><br/>We already believe strong corporate services are the backbone of business success. You will work in an environment where your expertise is respected and relied upon.</p><p><b>Modern Working Approach:</b><br/>We use streamlined digital tools and structured workflows to manage operations, reporting, and client services across teams.</p><p><b>Growth Opportunity:</b><br/>You will have exposure to regional projects and opportunities to help shape service standards across multiple business units.</p><p><b>Key Responsibilities:</b><br/><b>Service Operations Leadership:</b><br/>Oversee daily corporate service delivery including administration, vendor coordination, and internal support functions.</p><p><b>Process Improvement:</b><br/>Identify inefficiencies and implement structured improvements across workflows and service delivery systems.</p><p><b>Team Management:</b><br/>Lead and mentor a small team of corporate services staff ensuring high performance and accountability.</p><p><b>Client and Stakeholder Coordination:</b><br/>Act as the main point of contact for corporate service requests and ensure timely resolution of operational needs.</p><p><b>Compliance and Quality Control:</b><br/>Ensure all corporate processes meet internal standards and regional compliance requirements.</p><p><b>Reporting and Analysis:</b><br/>Prepare operational reports and provide insights to senior management to support decision making.</p><p><b>What We Are Looking For</b><br/><b>Experience:</b><br/>Minimum 6 years experience in corporate services, operations management, or business support functions with at least 2 years in a senior or supervisory role.</p><p><b>Skills:</b><br/>Strong background in operations management, vendor coordination, and internal process optimization.</p><p><b>Leadership:</b><br/>Proven ability to manage teams and improve service delivery standards.</p><p><b>Communication:</b><br/>Strong professional communication skills in English. Arabic is an advantage.</p><p><b>Mindset:</b><br/>Highly organized, detail oriented, and able to manage multiple priorities in a structured corporate environment.</p><p>Pay: KD1,400.000 - KD1,850.000 per month</p><p>Work Location: In person</p>

Senior Corporate Services Manager

City of Philadelphia

<div>
 The Office of Innovation &amp; Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia&rsquo;s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city&rsquo;s technology assets and the return on the city&rsquo;s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
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 The goal of IT for the Department of Revenue is to support all applications that fulfill the Departments mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges.
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 The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities.
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 The Department of Revenue also administers the City&rsquo;s many tax and assistance programs.
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 The IT Department&rsquo;s role is to manage the many applications&rsquo; maintenance, growth and security which support the City&rsquo;s schools, hospitals, departments, infrastructure and citizens.
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  Job Description
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  Position Summary
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 The Senior IT Manager for Water Revenue Systems is the operational owner of the City&rsquo;s water billing and customer account platforms, including BASIS2 and related applications. This role is accountable for system stability, billing accuracy, and ensuring continuity of operations during a period of transition and modernization.
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 This is not a purely technical role. The position requires strong operational leadership, the ability to manage ambiguity, and sound judgment under pressure. The Senior IT Manager serves as the primary escalation point between business and IT, ensures vendors and internal teams are held accountable, and brings structure to a complex, high-stakes environment.
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  What This Role Is
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   Operational owner of systems
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   Primary escalation point of contact between business and IT
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   Accountable for system stability and billing execution
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   Responsible for maintaining control during incidents and transition
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  What This Role Is Not
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   Not a hands-on technical architect
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   Not a passive operations coordinator
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   Not a role that avoids vendor or stakeholder tension
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  Essential Functions
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   Management
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   Accountable for end-to-end performance of billing and customer account systems
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   Ensures billing cycles execute accurately and on time
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   Leads response to production issues, including escalation, communication, and resolution
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   Holds vendors accountable for delivery, timelines, and quality
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   Governance of enhancement requests, project intake, prioritization, and delivery quality
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   Setting expectations, coaching, developing staff growth plans
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  Qualifications
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  Qualifications
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   Completion of a bachelor&rsquo;s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field.
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   Preferred candidate will have 3+ years supervisory/management experience
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  Competencies, Knowledge, Skills, And Abilities
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   Operational Ownership: Proven ability to own and manage critical systems or services end-to-end
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   Incident Leadership: Ability to lead through high-pressure situations with clear decision-making
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   Vendor Management: Experience holding vendors accountable and driving outcomes
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   Communication: Ability to operate effectively between business and technical teams
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   Structured Thinking: Brings clarity, prioritization, and process to complex environments
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   Leadership: Builds accountability within teams and sets clear expectations
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   Project Governance: Ability to establish structure and enforce delivery discipline across projects and vendor teams
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  Experience/Required Skills
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   6+ years managing operations for complex systems or services
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   Experience in billing, financial, or high-availability environments preferred
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   Experience leading cross-functional teams including vendors
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   Demonstrated success managing incidents and operational risk
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   Experience working directly with business stakeholders in high-accountability environments
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  Desired Skills And Abilities
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   Experience managing both operations and project delivery teams. Change oriented &ndash; actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
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  Additional Information
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 Salary: $90,000-$109,305
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  Salary cannot exceed $109,305
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  We&rsquo;re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you&rsquo;re a good fit, please don&rsquo;t hesitate to apply.
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  Please include:
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   Resume
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   A cover letter
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  Please note: Applications will not be considered without a cover letter.
  <br/>
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 Did you know?
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   We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
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   We offer Comprehensive health coverage for employees and their eligible dependents
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   Our wellness program offers eligibility into the discounted medical plan
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   Employees receive paid vacation, sick leave, and holidays
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   Generous retirement savings options are available
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   The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
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  </li>
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 The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
 <br/>
 <br/>
 http://www.phila.gov/humanrelations/Pages/default.aspx
</div>


Senior IT Manager

SubCom

<div><p>Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world&rsquo;s most innovative companies to create a more connected world?
</p><p><i>Connecting Continents. Impacting Communities.</i>
</p><p>The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.
</p><p>We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you&rsquo;re a seasoned applicant seeking a new and exciting challenge, or you&rsquo;re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.
</p><p><b>Position Overview</b>
</p><p>SubCom is seeking a highly skilled and motivated Senior Quality Manager to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our products and processes. This role involves designing, implementing and managing the quality management systems, managing supplier quality and component engineering, conducting audits, analyzing data, providing technical solutions to complex problems and driving continual improvement initiatives using Lean tools. This is an enterprise-wide role supporting multiple business units across the organization.</p><p><b>
Responsibilities
</b></p><ul><li>Provide senior level leadership to the business units supported by the role.
</li><li>Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO standards. Requires quarterly reporting showing adherence to standards. Report to Senior Leadership; trends, risks and opportunities.</li><li>
Conduct internal and external audits to ensure compliance with quality standards and regulatory requirements. Follow up on findings and implement corrective actions.</li><li>
Manages a skilled team, including component and supplier quality engineers, using LEAN tools to implement data driven corrections and improvement initiatives &ndash; CI and CAP</li><li>
Monitor and report on key performance indicators (KPIs) related to quality and delivery. Analyze the data and metrics to identify trends, root causes, and areas for improvement.</li><li>
Provide training and support to staff on quality standards, procedures, and best practices.</li><li>
Provide single point of contact in a Quality Project Manager role to ensure customer requirements and expectations are met or exceeded</li><li>
Stay current with industry trends, regulations, and best practices in quality management.</li><li>
Domestic and international travel - ~20%</li></ul><p><b>
Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree in quality, management or business administration.</li><li>
More than five years&rsquo; experience in quality engineering with at least two years in a management role.</li><li>
Expert in the application of ISO standards, compliance and quality management systems.</li><li>
ISO auditor certification</li><li>
In depth management experience with auditing processes and techniques to include supplier audits</li><li>
Proficiency in data analysis and statistical tools.</li><li>
Excellent problem-solving and analytical skills (e.g., CAPA).</li><li>
Excellent communication and interpersonal skills.</li><li>
Experience in leading cross-functional groups comprising of Design, Engineering, Operations and Reliability teams.</li><li>
Ability to work independently and as part of a team.</li></ul><p><b>
NOTE</b>: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
</p><p>Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position.
</p><p>Our selection procedure is based on local, state and federal law.</p><p>
Please be sure to attach a resume to your application. We are not able to consider applications without a resume.
</p><p><b>BENEFITS</b>
</p><p>SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential.
</p><p><b>AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY</b>
</p><p>SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
</p><p>SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.</p><p><b>
SUBCOM&rsquo;S CORE VALUES</b>
</p><p>Quality - Accountability - Teamwork - Innovation</p></div>

BayanTech

<div><p>We are seeking a Senior Vendor Manager to manage and coordinate freelance resources, ensuring efficient recruitment, allocation, and performance monitoring for projects. This includes maintaining a resource database, overseeing vendor relations, managing budgets, and ensuring quality standards are met while addressing any resource gaps.</p><p><b>
Duties &amp; </b><b>Responsibilities:</b></p><ul><li>
Create, manage, and update a database of freelance resources (translators, proofreaders, DTP specialists, etc.).</li><li>
Define and evaluate requirements for external resources, and propose effective solutions to meet project and organizational needs.</li><li>
Post job openings, manage CVs, and source candidates online.</li><li>
Oversee the recruitment, screening, and qualification of external linguistic resources based on specialization and budget.</li><li>
Handle vendor placement requests from Project Managers, Account Managers, and Business Development teams to ensure optimal resource allocation.</li><li>
Provide data and support to other departments as needed.</li><li>
Develop and implement qualification tests, including handling test translations to ensure vendor quality.</li><li>
Negotiate terms with vendors, maintain contract records, and keep vendor information up-to-date.</li><li>
Supervise vendor relations, including financial matters, risk management, problem-solving, and administrative issues.</li><li>
Stay informed on industry trends, engage with professional organizations, and promote best practices in talent management.</li><li>
Monitor vendor progress, address issues, and update the resource database to reflect development and performance improvements.</li><li>
Comply with the Company's Quality Management System relating to Vendor Management.</li><li>
Provide support and guidance to solve and direct all vendors' problems as required.</li></ul><p></p><p><b><br>
Qualifications:
</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>
3-5 years of experience in a similar role</li><li>
Excellent verbal and written English</li><li>
Advanced expertise in localization technologies and global workflows.</li><li>
Strategic proficiency in vendor lifecycle management and optimization.</li><li>
Exceptional research, analytical, and leadership coordination skills.</li></ul></div>

Localization Senior Vendor Manager

KeyBank

<div><p><b>Location:</b></p>
127 Public Square, Cleveland Ohio<p></p><h2 class="jobSectionHeader"><b>
This opportunity can be filled as an Implementation Manager or Senior Implementation Manager based on the selected individual's experience/skills.</b></h2><p></p><h2 class="jobSectionHeader"><b>
There are 3 openings available - 2 for Banking Group Portfolio Management and 1 for Real Estate Capital.</b></h2><p></p><h2 class="jobSectionHeader"><b>
This position is not eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be authorized to work in the United States on a full-time basis.</b></h2><p></p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><h2 class="jobSectionHeader"><b>
We are seeking an Implementation Manager to join KeyBank&rsquo;s Institutional Bank to drive transformational change with the CWA Replacement, Underwriting Templates (Banking Group Portfolio Management) and/or other technology projects (KeyBank Real Estate Capital). This is a hands-on, product role for someone who can blend product ownership, business analysis, technical acumen, and project management skills with the technical curiosity to dig into systems, data, and tools directly.</b></h2><h2 class="jobSectionHeader"><b>
The right candidate needs to be decisive, organized, and proficient with communication. This person will be able to engage technology leads and engineers early, ask probing questions, and keep both the business and tech teams aligned with clear documentation and knowledge-sharing practices-all while maintaining clear lines of communication with business and technology stakeholders. The role will help drive agile ceremonies, keep the backlog clean, track progress across sprints, and focus the team on the right outcomes.</b></h2><h2 class="jobSectionHeader"><b>
This role sits squarely in the line of business, and success of the position requires demonstration of technical delivery and focus upon meeting business Key Performance Indicators (KPIs) and goals.</b></h2><h2 class="jobSectionHeader"><b>
This role is ideal for someone with 1&ndash;5 years of Product Management, BA, or project management experience who wants to build a deeper technical foundation while shaping digital banking products at scale. Having firsthand technical experience (coding, DevOps, SQL, etc.) is a plus.</b></h2><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
Product &amp; Requirements Management</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Provide project leadership support for any/all Institutional Bank projects: CWA Replacement, Moody&rsquo;s, and/or Underwriting Templates</b></h2></li><li><h2 class="jobSectionHeader"><b>
Translate client and business needs into actionable user stories with acceptance criteria.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ensure requirements are clean: estimated, well-described, assigned, and updated.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain and prioritize product backlogs in collaboration with technology product/platform owners, business stakeholders, and engineering leads.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Map business requirements cleanly to the actual technology product modules and systems involved.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Execution &amp; Agile Leadership</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Support Business Process Owners and Technology Platform/Product Owners with the work of delivering effective </b><b>standups</b><b>, </b><b>retrospectives</b><b>, </b><b>sprint planning</b><b>, and </b><b>stakeholder</b><b> meetings.</b></h2></li><li><h2 class="jobSectionHeader"><b>
A strong bias towards </b><b>value delivery</b><b> to the enterprise.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Document retrospectives with clear action items (e.g., Start/Stop/Continue, carryover tracking)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Keep stakeholder check-ins scheduled and documented in Confluence.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Recognize and address lagging areas in (business or technology) process (e.g., QA bottlenecks, gaps in communication or tooling) by documenting for improvements in retrospectives.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Technical Fluency &amp; Direct Work</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Develop and maintain a strong understanding of how technology works (e.g., an understanding of all the technical systems and functions at play when a browser hits a webpage)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Be comfortable working directly with data, logs, APIs, and system outputs.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Use tools like system diagrams, and monitoring dashboards to validate or troubleshoot issues before escalating.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain awareness of enterprise system architecture.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Collaboration &amp; Communication</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Engage Technology Product Owners/Platform Owners early to flesh out design and implementation details.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain strong documentation and knowledge-sharing practices, including active ticket commenting, UML diagrams, and up-to-date Confluence pages.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Function as the bridge between technical teams and business stakeholders, articulating business problems clearly and avoiding jargon or buzzwords.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Balance business priorities with technical realities &mdash; negotiating trade-offs and setting realistic expectations.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Qualifications - Implementation Manager*</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Experience:</b><b> One plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Technical Aptitude:</b><b> Comfort (or strong willingness to learn) working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Agile Delivery:</b><b> Proven experience running agile ceremonies and keeping teams accountable.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Project Management:</b><b> Organized, methodical, able to create clear plans (and Plan B&rsquo;s), delegate tasks, and parallelize work streams.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Analytics:</b><b> Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions</b></h2></li><li><h2 class="jobSectionHeader"><b>
Tools:</b><b> Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation</b></h2></li><li><h2 class="jobSectionHeader"><b>
Writing Skills:</b><b> Excellent written communication &mdash; able to produce clean requirements, design docs, diagrams, and executive updates</b></h2></li><li><h2 class="jobSectionHeader"><b>
Business &amp; Systems Awareness:</b><b> Ability to map requirements to the systems and teams involved; not &ldquo;that&rsquo;s another team,&rdquo; but someone who takes ownership across boundaries.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Education:</b><b> Bachelor&rsquo;s degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.</b><b>
</b></h2></li><li><b>Compensation and Benefits Statement</b><b>: Implementation Manager - salary range $71,000 - $98,000 - $125,000</b></li></ul><h2 class="jobSectionHeader"><b>
Qualifications - Sr. Implementation Manager**</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Experience: five plus </b><b>years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Technical Aptitude:</b><b> Experience working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Agile Delivery:</b><b> Comprehensive experience running agile ceremonies and keeping teams accountable.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Project Management:</b><b> Organized, methodical, able to create clear plans (and Plan B&rsquo;s), delegate tasks, and parallelize work streams.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Analytics:</b><b> Proven ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions</b></h2></li><li><h2 class="jobSectionHeader"><b>
Tools:</b><b> Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation</b></h2></li><li><h2 class="jobSectionHeader"><b>
Writing Skills:</b><b> Excellent written communication &mdash; able to produce clean requirements, design docs, diagrams, and executive updates</b></h2></li><li><h2 class="jobSectionHeader"><b>
Business &amp; Systems Awareness:</b><b> Ability to map requirements to the systems and teams involved; not &ldquo;that&rsquo;s another team,&rdquo; but someone who takes ownership across boundaries. Leads with collaboration.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Education:</b><b> Bachelor&rsquo;s degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
**Compensation and Benefits Statement: </b><b>Sr. Implementation Manager ( - salary range $80,000 - $115,000 - $150,000</b></h2><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 05/15/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
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