senior specialist

BetaNXT

<div><p><b>Level/Function: Senior Specialist, Scrum Master</b></p><p><b>
Title: Senior Specialist, Scrum Master</b></p><p><b>
About BetaNXT</b></p><p>
BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.</p><p>
BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.</p><p><b>
Overview of the </b><b>Senior Specialist, Scrum Master:</b></p><p>
As a member of the Program Management Office (PMO) team, you will actively contribute to planning, delivery, and reporting for our application development teams. You will be a Scrum Master for one or two application delivery teams and work with our product and technical leads to ensure the teams are operating in an effective and efficient manner. Using a servant leader mindset and expert knowledge of agile practices and the scrum framework, you&rsquo;ll help enable the delivery of high-quality customer-facing applications.</p><p><b>
Duties and Responsibilities of the </b><b>Senior Specialist, Scrum Master</b><b>:</b></p><div><ul><li>
Facilitate daily stand-up, release and iteration planning, sprint review, and retrospectives.</li><li>
Guide team in story pointing and work effort estimates.</li><li>
Support product owner(s) with intra-team dynamics with respect to priorities and scope.</li><li>
Partner with project management to develop and track project risks and delivery output and timelines.</li><li>
Drive team iteration execution and communicate with management and stakeholders.</li><li>
Lead multi-team sprint review preparation and presentation.</li><li>
Conduct post-mortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity.</li><li>
Lead team effort in relentless improvement.</li><li>
Proactively identify and eliminate impediments.</li><li>
Present high level project readouts for program leadership and senior management.</li></ul></div><p><b>
Skills and Experience of the </b><b>Senior Specialist, Scrum Master</b><b>:</b></p><div><ul><li>
5+ Years of experience leading sprints as a Scrum Master</li><li>
BA/BS degree or the equivalent combination of education and experience is required.</li><li>
Scrum Master or Scrum Coaching certifications preferred</li><li>
Demonstrable expertise of agile methodology and frameworks such as Scrum, Kanban, etc.</li><li>
High level of proficiency in JIRA and Confluence</li><li>
Thrives in a highly collaborative, fast paced environment</li><li>
Effective leader with a natural ability to influence and motivate teams.</li><li>
Proven understanding of SDLC and Agile procedures to predict the development teams&rsquo; needs</li><li>
Passionate commitment to delivering products on time</li><li>
Comfortable presenting project readouts and updates to a variety of stakeholder audiences.</li><li>
Deep understanding of agile metrics (burndown metrics, velocity, KPI&rsquo;s, etc.) to analyze and improve</li><li>
Demonstrates the ability to understand and effectively represent both business and technology perspectives.</li><li>
Excellent communication skills in person, over the phone, and through email.</li></ul></div></div>

Senior Specialist, Scrum Master

Saudi Pharmaceutical Industries & Medical Appliances Corp

<div><div>Saudi Pharmaceutical Industries &amp; Medical Appliances Corporation (SPIMACO) is a Saudi Joint&ndash;Stock company with a fully paid-up capital of SR 1,200,000,000. It was established in 1986.</div>
<div>SPIMACO identifies new opportunities to enrich its resources, capabilities and diversify its pharmaceutical products portfolio that will deliver maximum value to the patients and healthcare professionals.</div>
<div><div><div><div><b>
Job Details</b></div>
</div><div>Compliance, Senior Specialist - Professionals / Experts</div></div><div><div><div><b>
Main Purpose of Job</b></div>
</div><div>Provide expert guidance in specialized fields, influencing strategic projects and initiatives. Utilize depth of knowledge to foster organizational innovation, aligning solutions with strategic directives.</div></div><div><div><div><b>
Strategic Responsibility</b></div>
</div><div><ul><li>Provide expertise in specialized areas, contributing to strategic projects.</li>
<li>Develop and implement specialized strategies and processes.</li>
<li>Collaborate with other departments and teams on cross-functional initiatives.</li>
<li>Mentor and guide team members in specialized areas.</li>
<li>Analyze and report on specialized activities and outcomes.</li>
</ul></div></div><div><div><div><b>Functional Responsibility</b></div>
</div><div><ul><li>Execute tasks to ensure efficient compliance processes aligned with business plans.</li>
<li>Identify and contribute to opportunities for departmental process improvements.</li>
<li>Support the development of departmental policies, processes, and procedures.</li>
<li>Ensure team compliance with departmental policies and standard operating procedures.</li>
<li>Ensure adherence to regulatory, quality, safety, and environmental standards.</li>
<li>Prepare accurate and timely reports to meet departmental requirements.</li>
<li>Oversee department operations to maintain controlled and consistent workflows.</li>
<li>Monitor regulatory updates and ensure department alignment with changes.</li>
<li>Participate in improving productivity and operational efficiency.</li>
<li>Ensure compliance activities meet international leading practices.</li>
</ul></div></div><div><div><div><b>Education</b></div>
</div><div><div>Bachelor&rsquo;s Degree in relevant field.</div></div></div><div><div><div><b>
Experience &amp; Language</b></div>
</div><div>Experience:Minimum 2 years. Language:English - proficient.( Required)Arabic - proficient.( Preferred)</div></div><div><div><div><b>
Working Relation</b></div>
</div><div><div><b>
Internal Interactions:</b></div><div>
1. Knowledge Sharing Sessions: Engage in knowledge sharing sessions, where they share their expertise, insights, and best practices with colleagues within their organization.</div><div>
2. Peer Collaboration: Collaborate with their peers on projects or initiatives, leveraging their specialized skills and experience to achieve optimal outcomes.</div><div>
3. Mentorship Programs: Participate in mentorship programs, either as mentors or mentees, to exchange knowledge, guidance, and support for professional growth.</div><div>
4. Research and Development Discussions: Engage in discussions related to research and development, exploring emerging trends &amp; new technologies to advance their field.</div><div><b>
External Interactions:</b></div><div>
1. Industry Conferences and Seminars: Attend conferences and seminars to stay updated on the latest industry trands.</div><div>
2. Professional Association Involvement: Actively participate in professional associations, attending meetings, &amp; presenting at conferences contribute to their field.</div><div>
3. Thought Leadership Publishing: Contribute to industry publications or blogs, sharing their expertise through articles or whitepapers to establish themselves as thought leaders.</div><div>
4. Client Consultations: Professionals engage in consultations with clients outside their organization, providing expert advice, insights, and solutions tailored to meet client needs.</div></div></div><div><div><div><b>
Competencies</b></div>
</div><div><div>Core: Transparency.</div><div>
Core: Collaboration &amp; Team Unity.</div><div>
Core: Communication is Key.</div><div>
Core: Employee Development &amp; Training.</div><div>
Core: Ownership &amp; Accountability.</div><div>
Core: Innovation &amp; Creativity.</div><div>
Leadership: Flexibility.</div><div>
Leadership: Ability to influence.</div><div>
Leadership: Guidance &amp; Direction</div><div>
Leadership: Effective Communication.</div><div>
Leadership: Team Engagement &amp; Development.</div></div></div><div><div><div><b>
Relevant Industries</b></div>
</div><div><div>Manufacturing</div><div>
Pharmaceutical</div></div></div></div><div>
.</div></div>

Compliance, Senior Specialist

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a Demand Generation Senior Specialist to lead our marketing initiatives focused on driving demand and growing our market presence. In this role, you will be responsible for developing and executing strategic marketing campaigns that generate high-quality leads and enhance customer engagement. Your expertise in demand generation strategies will play a vital role in contributing to our overall business success.</p><p>
As a key member of our marketing team, you will collaborate with cross-functional partners, including sales and product marketing, to ensure alignment and effectiveness of campaigns. You will analyze performance metrics and continuously improve campaigns based on data-driven insights to maximize ROI.</p>
Responsibilities:<ul>
<li>Design and implement demand generation campaigns across various channels (e.g., digital, social media, email, events).</li>
<li>Monitor, analyze, and report on campaign performance, providing insights and recommendations for optimization.</li>
<li>Collaborate with sales teams to develop lead nurturing strategies and ensure seamless lead handoff.</li>
<li>Conduct market research to identify trends, customer needs, and competitive landscape.</li>
<li>Create compelling content that attracts and converts leads, including blog posts, eBooks, and case studies.</li>
<li>Utilize marketing automation tools to manage campaigns and lead scoring.</li>
<li>Stay up-to-date with industry trends and emerging technologies to implement innovative demand generation tactics.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Bachelor's degree in Marketing, Business Administration, or a related field.</li>
<li>5+ years of experience in demand generation or digital marketing.</li>
<li>Demonstrated success in creating and executing B2B demand generation strategies.</li>
<li>Proficient in using marketing automation platforms (e.g., HubSpot, Marketo, Pardot).</li>
<li>Strong analytical skills with the ability to analyze data and draw actionable insights.</li>
<li>Excellent communication and collaboration skills.</li>
<li>Experience with SEO, PPC, and social media marketing.</li>
<li>Strong project management skills and attention to detail.</li>
<li>A passion for learning and a proactive approach to challenges.</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Demand Generation Senior Specialist

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is on the lookout for a dynamic Senior Specialist in Business Intelligence to enhance our data-driven strategy and analytics capabilities. The Senior Business Intelligence Specialist is responsible for transforming multi‑source operational and guest‑experience data into meaningful insights that drive performance, service-quality improvements, and strategic decision‑making across the Contact Center. This role ensures data accuracy, develops advanced dashboards, monitors key performance indicators (KPIs), and provides actionable analytics to leadership and operational teams.</p><p></p>
Key Responsibilities<ul><li><b>
KPI Data Collection &amp; Validation</b></li><li><ul><li><b>Consolidate multi-source data</b>: IVR/telephony, CRM/case management, QA scorecards, post-call and digital surveys, social/complaints, chat, email, WhatsApp, app/web feedback.</li><li>Detect <b>early warning signals</b> (spikes in negative sentiment, repeat contacts, reopened cases, escalation trends).</li><li>Maintain <b>alerting</b> for threshold breaches (CSAT dips, complaint surges, SLA misses).</li><li></li><li>Extract required KPIs from approved systems following designated schedules to maintain consistent reporting accuracy.</li><li>Validate dataset completeness and formatting, ensuring numerical integrity and alignment with reporting requirements.</li><li>Maintain unified data templates to support continuity, comparability, and repeatability of performance reporting.</li><li>Flag errors, missing values, or anomalies to concerned stakeholders for timely resolution.</li></ul></li><li><b>
Dashboard Updating &amp; Reporting</b></li><li><ul><li>Update dashboards with accurate performance metrics, ensuring correct visual representation and labeling</li><li><b>Executive VOG (Voice of the Guest) Dashboard</b> (CSAT/NPS/CES, trends, drivers, top issues, corrective actions recommendations and Insights).</li><li>Prepare structured weekly and monthly summaries to support operational and leadership reviews.</li><li>Maintain historical data libraries, ensuring consistent archiving and access to past performance cycles to support continuity of analysis.</li><li>Support enhancements to dashboard structures by collecting feedback and identifying usability needs.</li></ul></li><li><b>
Insights &amp; Improvement Support</b></li><li><ul><li>Link <b>complaints + QA findings + operational KPIs</b> to <b>root causes</b> (e.g., long AHT, policy ambiguity, defect-prone journeys, knowledge gaps).</li><li>Facilitate <b>insight readouts</b> with QA, Operations, Training/Development, and Product/Policy owners.</li><li>Capture recurring performance issues and categorize them appropriately within tracking logs.</li><li>Provide data extracts supporting trend analysis and service-improvement assessments.</li><li>Maintain productivity, adherence, and quality datasets required for operational decision-making.</li><li>Highlight emerging patterns that may impact performance targets or frontline consistency.</li></ul></li><li><b>
Audit Readiness &amp; Documentation</b></li><li><ul><li>Maintain audit-ready evidence folders, ensuring organized logs and complete supporting documentation.</li><li>Prepare required KPI samples during audits or governance reviews.</li><li>Validate integrity of archived datasets and ensure documentation traceability.</li><li>Support compliance with internal reporting standards and data-governance expectations.</li></ul></li></ul><br>
<b>
Requirements</b><br>
<ul><li><b>
Minimum qualification:
</b></li><li><ul><li>Bachelor&rsquo;s degree in business administration, Hospitality and Tourism Management, or related discipline required.</li></ul></li><li><b>
Certifications:
</b></li><li><ul><li>COPC training, ITIL, CX/Service Excellence certifications or equivalent required</li><li>Lean Six Sigma Green Belt</li><li>Business Intelligence Certificate</li><li>Power BI.</li></ul></li><li><b>
Years of Relevant Experience:
</b></li><li><ul><li>4+ years, preferably with majority in Performance Management
</li></ul></li><li><b>Nature of Experience:
</b></li><li><ul><li>Experience in performance reporting, data analysis, or service-operations monitoring preferred.</li><li>Experience working in a related area in a leading professional-services firm, prestigious consulting firm or entertainment/real estate industry preferred.<br>
</li></ul></li></ul><br>
<br>
<b>Benefits</b><p><br>
Comprehensive benefits package</p></div>

Senior Specialist - Business Intelligence

Enjaz

<div>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  Contribute to the effective implementation and management of organizational development, Manpower planning and People &amp; Culture transformation initiatives and projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <p>
  Organization Development:
 </p>
 <ul>
  <li>
   Prepare, update, and maintain job descriptions and job families to clarify roles, responsibilities, and requirements.
  </li>
  <li>
   Implement job evaluation processes to ensure fair and transparent assessments of all roles.
  </li>
  <li>
   Conduct span of control analyses and collaborate on restructuring projects to optimize organizational efficiency.
  </li>
  <li>
   Participate in operating model assessments to ensure alignment with strategic and operational goals.
  </li>
  <li>
   Analyse organizational development trends and recommend initiatives to enhance business performance.
  </li>
  <li>
   Fully engage in any restructuring project internally with all stakeholders to clarify the needs, define the rationale and propose the best practices.
  </li>
 </ul>
 <p>
  Manpower planning:
 </p>
 <ul>
  <li>
   Prepare short- and long-term manpower plans closely with Finance and end-users in alignment with the People &amp; Culture strategy to enable the achievement of Enjaz strategic and operational plans.
  </li>
  <li>
   Manage the preparation and implementation action plans of organizational structure changes in People &amp; Culture System.
  </li>
  <li>
   Support and execute short- and long-term manpower plans in alignment with People &amp; Culture strategies and business objectives.
  </li>
  <li>
   Conduct workload assessments and determine accurate headcount requirements.
  </li>
  <li>
   Monitor Saudization targets and ensure compliance with government regulations.
  </li>
  <li>
   Prepare workforce analytics and reports to provide insights for decision-making by senior management.
  </li>
  <li>
   Implement and track changes to the organizational structure in People &amp; Culture systems to maintain data accuracy.
  </li>
  <li>
   Control all New Staff request, Acting Requests, Internal and External Transfer requests in the company required in alignment with the approved structure and availability of the budget.
  </li>
 </ul>
 <p>
  People &amp; Culture transformation:
 </p>
 <ul>
  <li>
   Support People &amp; Culture transformation projects by implementing process improvements and adopting new technologies.
  </li>
  <li>
   Participate in change management initiatives to ensure successful adoption of new systems and strategies.
  </li>
  <li>
   Leverage People &amp; Culture data and analytics to measure the effectiveness of transformation initiatives and make recommendations for improvements.
  </li>
  <li>
   Assist in training People &amp; Culture teams on new systems, processes, and tools to ensure smooth transitions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Senior Specialist
   </strong>
   2-3 years in human resources or relevant fields.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS:
  </strong>
 </p>
 <ul>
  <li>
   Data analytics
  </li>
  <li>
   Process Improvement
  </li>
  <li>
   Time Management
  </li>
  <li>
   Excel Advanced
  </li>
  <li>
   Understanding local lows and regulation
  </li>
  <li>
   Proficiency in advanced reporting and analytics tools.
  </li>
  <li>
   Knowledge of recruitment marketing and employer branding techniques
  </li>
  <li>
   Proficiency in job evaluation and workforce planning tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   BEHAVIOURAL COMPETENCIES:
  </strong>
 </p>
 <ul>
  <li>
   Problem Solving
  </li>
  <li>
   Collaboration
  </li>
  <li>
   Analysis/Reasoning
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Results Focus
  </li>
  <li>
   Development &amp; Continual Learning
  </li>
  <li>
   Effective Communication
  </li>
 </ul>
 <p>
 </p>
</div>


Organization Development Senior Specialist

MetLife

<div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>04-Mar-2026
</div></div><div><div>Job ID
</div><div>15789
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><p>Business Partnership Senior Specialist</p>
</div></div><div><div><p><b>The Opportunity</b></p><p>
The <b>Business Partnership Senior Specialist</b> is responsible for driving strong bancassurance performance by ensuring effective coordination between internal teams and external banking partners. This role plays a critical part in achieving sales targets, increasing market share in life insurance and pension products, and supporting strategic growth objectives across all distribution channels. Guided by our purpose &ndash; <i>always with you, building a more confident future</i> &ndash; and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this position offers a meaningful opportunity to contribute to channel development, operational excellence, and long‑term business impact.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><b>Coordinate</b> effectively with the bancassurance departments of partner banks to ensure seamless collaboration, smooth workflow, and alignment with business priorities.</li><li><b>Manage</b> the operational needs, requests, and expectations of bancassurance functions, ensuring timely, accurate, and solution‑oriented responses.</li><li><b>Monitor</b> competitor banks&rsquo; bancassurance activities, analyze trends, and provide insights and updates to management to support strategic decision‑making.</li><li><b>Drive</b> initiatives aimed at increasing market share in life insurance and individual pension products across all bank distribution channels.</li><li><b>Track</b> insurance and pension (BES) production, budgets, and target vs. actual performance across face‑to‑face bank sales channels, and provide clear, insightful reporting.</li><li><b>Ensure</b> the accuracy, completeness, and control of all reports prepared for banking partners, including production, premium, commission, and KPI‑based reports.</li><li><b>Facilitate</b> coordination with additional business units within partner banks to support the sale and promotion of life insurance and individual pension products across the entire bank network.</li><li><b>Monitor</b> Credit/Life Insurance, Individual Pension, and Voluntary Insurance penetration rates, and execute targeted actions to improve these metrics.</li><li><b>Lead</b> the planning and execution of annual campaigns across relevant bank business lines, ensuring alignment with strategic goals and sales targets.</li><li><b>Design</b> sales and marketing campaigns, ensure all materials are prepared in the required format, manage approval processes, and archive documents in accordance with procedures.</li><li><b>Review</b> campaign performance reports, validate figures, and conduct detailed analysis to generate insights and support continuous improvement.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in related fields</li><li>Minimum 4+ years of experience in bancassurance, sales operations, financial services, or partner/channel management roles.</li><li>Proficiency in MS Office tools (Excel, PowerPoint, etc.) to effectively analyze sales performance, prepare reports, and support campaign processes.</li><li>Strong coordination, communication, and stakeholder management skills with a solution‑oriented and proactive work style.</li><li>High attention to detail, structured thinking, and the ability to work effectively under time‑sensitive conditions.</li><li>Good level of English in verbal and written</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>Experience using CRM or reporting platforms to track sales performance and operational metrics.</li><li>Ability to analyze data, identify improvement areas, and translate insights into actionable recommendations.</li><li>Strong team collaboration skills, adaptability, and a continuous improvement mindset.</li><li>Familiarity with bancassurance dynamics and competitive market activities.</li><li>Knowledge of insurance products and services.</li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><div><div><div><p><b>Benefits We Offer</b><br>
<br>
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.</p><p>
We offer private health insurance for you and your family, life insurance, employer pension plan, meal and transportation allowance, as well as a work from home allowance. We also provide a cultural Heritage Day off, and &ldquo;back to school&rdquo; and &ldquo;school report day&rdquo; leaves and much more!</p></div><br>
<div></div>
</div></div><div><div><b>About MetLife</b><br>
<div></div>
<p>Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div></div></div></div></div></div>

Business Partnership Senior Specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Senior Specialist - Administration</b><p>Full Time</p></h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div><p>
Job Purpose</p><p>
To lead and support the planning and execution of patient engagement initiatives that foster meaningful interactions, enhance satisfaction, and promote a patient-centered culture across the hospital. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:</p><ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul><p>
 Design and implement patient engagement programs aligned with hospital strategy and patient experience goals</p><p>
 Conduct advanced analysis of patient feedback and behavior to identify areas for improved communication and involvement</p><p>
 Collaborate with clinical and support departments to co-create patient-centered processes and touchpoints</p><p>
 Lead focus groups, advisory councils, and other patient involvement platforms to gather insights</p><p>
 Support the development of educational materials and digital engagement content tailored to patient needs</p><p>
 Monitor patient engagement KPIs and contribute to regular reporting for leadership</p><p>
 Act as a liaison between patients and departments to ensure concerns and suggestions are addressed proactively</p><p>
 Mentor junior staff and provide guidance on engagement tools, language, and patient interaction strategies</p><p>
 Drive continuous improvement based on patient feedback, perception data, and best practices</p><p>
 Ensure alignment with regulatory and accreditation standards related to patient rights and communication</p></div></div><div><div>
Requirements</div><div><p>
Key Contacts Key Internal Stakeholders Key External Stakeholders</p><p>
 Operations and IT Teams</p><p>
 Clinical Departments (Nursing, Physicians)</p><p>
 Marketing and Communications</p><p>
 Quality and Patient Safety Teams</p><p>
 All staff</p><p>
 Patients and Families</p><p>
 Ministry of Health (MOH)</p><p>
 Accreditation Bodies (e.g., CBAHI)</p><p>
 Benchmarking and performance analytics vendors</p><p>
Job Qualifications and Requirements Knowledge and Experience</p><p>
 5&ndash;7 years of experience in patient engagement, experience, or healthcare communication</p><p>
 Strong understanding of patient rights, engagement strategies, and experience measurement tools</p><p>
 Familiarity with Saudi healthcare regulations and accreditation standards (e.g., CBAHI, JCI) Education and Certifications</p><p>
 Bachelor&rsquo;s degree in Healthcare Administration, Communication, Psychology, or related field Skills</p><p>
 Excellent interpersonal and communication skills</p><p>
 Strong project management and facilitation abilities</p><p>
 Data analysis and insight generation from surveys or patient feedback</p><p>
 Proficiency in tools such as Excel, PowerPoint, and patient experience platforms</p><p>
 Fluency in English and Arabic are a plus</p><p>
 Empathetic, culturally sensitive, and service-oriented mindset Attitude</p><p>
 Strong Work Ethic</p><p>
 Dependability and Responsibility</p><p>
 Possessing a Positive Attitude</p><p>
 Adaptability</p><p>
 Honesty and Integrity</p><p>
 Self-Motivated</p><p>
 Motivated to Grow and Learn</p><p>
 Strong Self-Confidence Conditions</p><p>
 This job description will become effective from the date signed by the employee.</p><p>
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
5 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Senior</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Senior Specialist - AdministrationFull Time

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