senior support analyst

Lexington Health

<div><p>IT Services
<br>
Full Time<br>
Day Shift<br>
6am - 2:30pm</p><br>
<p></p>
<p>
Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet <i>with Distinction</i> status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News &amp; World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.</p><br>
<p></p>
<p>
Lexington Health also includes an accredited Cancer Center of Excellence, the state&rsquo;s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer&rsquo;s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
Under the general direction of the Support Services Coordinator, answers help desk calls, responds to help desk calls, sets up new PCs, installs software on the client PC, participates in new users setups on the network, troubleshoots software problems, troubleshoots hardware problems, replaces failed hardware.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><p>
Minimum Education: Associate Degree in Computer Science or related field<br>
Minimum Years of Experience: 2 Years of extensive experience with Windows operating systems<br>
Substitutable Education &amp; Experience: None.<br>
Required Certifications/Licensure: MCSA or MCP;<br>
Any certifications from the following exam or exams: CCNA (Cisco), A+, Network+, iNet+, Both Expert Word and Expert Excel MOUS certifications; CNA (Citrix).<br>
Required Training: Experience with Microsoft Office Suite;<br>
Proficiency in Personal Computers and Network Technologies;<br>
Sound Hardware / Software Troubleshooting Skills;<br>
Sound Telephone skills.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2>
</div><div><ul><li>Serves as primary for end users on all IT issues.</li>
<li>Typically resolves user issues via telephone and remote control software.</li>
<li>Build new PCs, participates in the installation of end user hardware.</li>
<li>Installs new hardware and software on PCs.</li>
<li>Provides timely and complete documentation of all support requests in the IS call logging application.</li>
<li>Escalates tickets as appropriate to other IS support teams.</li>
<li>Supports all remote users as hospital users.</li>
<li>Periodically attends continuing education courses (internal regulation/self-improvement) keeping abreast of IS development.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Duties &amp; Responsibilities</b></h2>
</div><div><ul><li>Within 180 days of obtaining formal training, it is required to obtain the certification associated with the course.</li>
<li>Is required to obtain future certifications at the discretion of IS Management to keep pace with changing technology.</li>
<li>Maintenance of an optimistic, professional, career oriented demeanor. Exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers. Holds themselves accountable for conformity to Service Excellence Policy and &quot;House Rules.&quot;</li>
<li>Is part of an &ldquo;On-Call&rdquo; rotation of employees that are notified of and respond to afterhours support issues via pager.</li>
<li>Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.</li>
<li>Acts as an escalation point for co-workers on the help desk.</li>
<li>Helps train new help desk staff.</li>
<li>Documents solutions, tips, and instructions to share with help desk staff..</li>
</ul>
</div></div></div><p>We are committed to offering quality, cost-effective benefits choices for our employees and their families:</p>
<ul>
<li>Day ONE medical, dental and life insurance benefits</li>
<li>Health care and dependent care flexible spending accounts (FSAs)</li>
<li>Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.</li>
<li>Employer paid life insurance &ndash; equal to 1x salary</li>
<li>Employee may elect supplemental life insurance with low cost premiums up to 3x salary</li>
<li>Adoption assistance</li>
<li>LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment</li>
<li>Tuition reimbursement</li>
<li>Student loan forgiveness</li>
</ul>
<p><b>Equal Opportunity Employer</b><br>
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee&rsquo;s desires and abilities and the hospital&rsquo;s needs.</p></div>

Senior Support Analyst

MedReview Inc.

<div>
 <p>
  <strong>
   Position Summary:&nbsp;
   <br/>
  </strong>
  The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
  <strong>
   This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Responsibilities:&nbsp;
   <br/>
  </strong>
  This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Resolve help desk tickets including software and end user hardware issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for ticket triage, assignment and follow up.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in team meetings.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasionally participate in server rack installations and cable patching.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Installation and administration of local and network printers.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshooting user account issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ensure timely computer and account setup of new users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enforcing company policies and procedures related to identity and access management.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Involved in troubleshooting and resolving IAM issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Process and policy monitoring.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Good organizational skills and attention to detail.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to work individually and as part of a team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasional evening/weekend work.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Microsoft Office&nbsp;365&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Remote Desktop support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Azure/Intune administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Active Directory&nbsp;administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Printer/peripheral troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer imaging processes&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    World class&nbsp;customer service and troubleshooting skills&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer moves/device setup&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    New user&nbsp;onboarding&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory/hardware lifecycle management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    At least&nbsp;10+ years supporting a windows environment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred&nbsp;Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Powershell or similar scripting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Soft&nbsp;phone setup and administration&nbsp;
   </p>
  </li>
 </ul>
</div>


Senior IT Support Analyst

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Sunday 22 March 2026<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
To act as a role model and motivate within their team, using acquired knowledge and skills to develop &amp; manage technical solutions allocating resources to tasks, balancing priorities and ensuring adherence to standards and cost constraints. To ensure the operation of technical solutions that support the business through the execution of tasks against predefined schedules. To support the day to day management of the team and also support Management in delivering the overall service, ensuring departmental SLAs and KPIs are met. To act as a point of technical expertise relating to the team function. May perform team management tasks including, but not limited to, resource management, liaison with Business Service Managers, 1:1s, Your Best Check Ins, coaching and risk management in line with group strategy &amp; values.<div></div><div>
Job Description</div><div>
Job Description &ndash; Windows Support L1/L2 Engineer (Grade D)</div><div>
Experience Required: 8&ndash;10 Years | Location: Hyderabad (LTC) | Work Mode: Onsite | Shift: 08:00&ndash;20:00 IST</div><div>
Key Responsibilities (Windows Support L1/L2)</div><ul><li>
Deliver L1&ndash;L2 support for Windows 10/11 devices.</li><li>
Troubleshoot OS issues: boot failures, BSODs, driver errors, performance problems, profile corruption, Group Policy impacts, app crashes.</li><li>
Resolve hardware faults, system freezes, peripheral failures, and connectivity problems.</li><li>
Configure and maintain Windows laptops/desktops, monitors, docks, printers, and workplace hardware.</li><li>
Support meeting room AV equipment and accessories.</li></ul><div>
User Setup &amp; Onboarding</div><ul><li>
Set up new laptops for users, including signing in, creating profiles, and helping them get access to email and apps.</li><li>
Enroll devices in Intune/MEM so they are managed and secure.</li><li>
Install required apps and make sure the device is updated and ready for use.</li></ul><div>
System Maintenance &amp; Software</div><ul><li>
Perform OS patching, feature updates, driver/firmware updates, and configuration changes via MEM.</li><li>
Deploy and troubleshoot Microsoft 365 apps (Outlook, Teams, Excel, Word, PowerPoint) including auth and profile issues.</li><li>
Support remote users (WiFi, VPN, proxy/auth, remote connectivity) and manage BitLocker, certificates, MFA (Authenticator).</li></ul><div>
Escalation &amp; Documentation</div><ul><li>
Collaborate with L2/L3/engineering teams for deep‑dive analysis and escalations.</li><li>
Maintain accurate incident notes and asset records in ServiceNow; create KB/SOP documentation.</li></ul><div>
Customer Support</div><ul><li>
Provide friendly, timely support via walk‑ups, calls, email, and chat.</li><li>
Own issues end‑to‑end, communicate clearly, and manage priority incidents with urgency.</li></ul><div>
Technical Skills</div><ul><li>
Expert troubleshooting on Windows 10/11 (OS internals, registry, services, WU, drivers).</li><li>
Hands‑on with Azure AD, Intune/MEM (compliance, configuration profiles, app deployment).</li><li>
Deep knowledge of Microsoft 365 apps and authentication troubleshooting.</li><li>
Networking fundamentals: DNS, TCP/IP, DHCP, VPN, WiFi, proxy settings.</li><li>
Enterprise printing (drivers/queues), MDM/MAM policies, Microsoft Authenticator.</li></ul><div></div><div>
Soft Skills</div><ul><li>
Excellent communication and stakeholder handling.</li><li>
Analytical, methodical troubleshooting; calm under pressure.</li><li>
Multitasking, prioritisation, and high‑quality documentation.</li></ul><div>
Preferred Certifications</div><ul><li>
MD‑100, MD‑102, AZ‑900, MS‑900 (preferred).</li><li>
ITIL Foundation (nice to have).</li></ul><div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or equivalent.</li><li>
8&ndash;10 years of hands‑on Windows desktop support experience.</li></ul><div>
Work Expectations</div><ul><li>
Onsite at Hyderabad LTC office &ndash; 5 days a week.</li><li>
Shift coverage between 08:00 to 20:00 IST.</li></ul></div>

Senior Technology Support Analyst

Braden Business Systems Inc.

<div><div><div><p>Join a Team Focused on People, Service, and Growth</p>
<p>Braden Business Systems is seeking a Senior Service Desk Analyst. A Senior Service Desk Analyst plays a key role in guiding the Service Desk team by providing hands-on coaching and mentoring. This position is ideal for an experienced IT professional who enjoys mentoring others, solving complex technical issues, and delivering an exceptional client experience in a Managed Services environment.</p>
<p>In this role, you will serve as a reliable technical resource for the team, help guide daily service desk operations, and support clients with professionalism and care. The position blends hands-on technical work , collaboration, and continuous improvement.</p>
<p>Key Responsibilities</p>
<ul><li>Act as a senior technical resource for the Service Desk team, providing guidance, mentorship, and escalation support.</li>
<li>Bring 2&ndash;4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations.</li>
<li>Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations.</li>
<li>Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation.</li>
<li>Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP.</li>
<li>Administer and support Microsoft Windows operating systems across desktop and server environments.</li>
<li>Assist with Microsoft 365 services, including Outlook, Teams, and related applications.</li>
<li>Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks.</li>
<li>Contribute to the continuous improvement of service desk processes, documentation, and team standards.</li>
<li>Communicate clearly and professionally with clients and internal team members, both verbally and in writing.</li>
<li>Participate in an on-call rotation as part of a shared team responsibility.</li>
</ul>
<p>What&rsquo;s in It for You</p>
<ul><li>An opportunity to mentor and coach and make a meaningful impact on service delivery.</li>
<li>The ability to influence client experiences and contribute to the growth of our Service Desk team.</li>
<li>Competitive compensation and a comprehensive benefits package.</li>
<li>A supportive, collaborative work environment where your skills and experience are valued.</li>
</ul>
<p>Qualifications</p>
<ul><li>Proven experience as a Senior Service Desk Analyst or in a similar role.</li>
<li>Prior experience working for a Managed Service Provider is strongly preferred.</li>
<li>Strong troubleshooting and problem-solving skills across hardware, software, and networking.</li>
<li>Experience with ticketing systems and structured service workflows.</li>
<li>Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools.</li>
<li>A service-focused mindset with a demonstrated history of strong client interactions.</li>
<li>A collaborative approach and a desire to support team and organizational success.</li>
</ul>
<p>About Braden Business Systems</p>
<p>Braden Business Systems is a locally owned Managed Service Provider dedicated to delivering dependable, proactive IT support. We partner closely with our clients to ensure their technology aligns with and supports their business goals.</p>
<p>Our culture is fast-paced, people-focused, and rooted in accountability. We invest in our employees through training, support, and clear expectations. Team members who take ownership of their work, communicate effectively, and genuinely care about clients thrive here.</p>
<p>Braden Business Systems is an Equal Opportunity Employer.</p>
<p>What We Offer</p>
<ul><li>Full-time position with consistent hours, Monday through Friday, plus an on-call rotation.</li>
<li>Competitive compensation and benefits.</li>
<li>401(k) with company match.</li>
<li>Health, dental, vision, and HSA options.</li>
<li>Paid time off and referral programs.</li>
<li>A supportive team environment that values growth, learning, and accountability.</li>
<li>Ongoing training and opportunities to expand both technical and leadership skills.</li>
</ul>
<p>Benefits:</p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p>Work Location: In person</p>
</div>
</div><div><p>Benefits:</p><br>
<p></p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li></ul><br>
<p>
</p></div><div><p>Work Location: In person</p></div></div>

Senior Service Desk Analyst

<div><p>Description</p><p><b>
*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed.</b></p><p></p><p>
ICF&rsquo;s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers.</p><p>
Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client&rsquo;s business.</p><p></p><p><b>
The Team:</b></p><p>
The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&amp;M) activities and Development and Modernization (DM&amp;E) efforts.</p><p></p><p><b>
Job Responsibilities</b></p><p>
We are seeking a Senior<b> Low Code Application Business Analysts </b>to assist our customer&rsquo;s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs.</p><p></p><p>
The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework.</p><p></p><p>
This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.</p><p></p><p>
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.</p><p></p><p><b>
Minimum Job Requirements:</b></p><ul><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform</p></li><li><p>
5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)</p></li><li><p>
2+ years of experience with Low Code Application Platform</p></li><li><p>
5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback</p></li><li><p>
US Citizenship required due to federal contract requirements</p></li><li><p>
Must be able to obtain Public Trust clearance.</p></li></ul><p></p><p><b>
Desired Skills:</b></p><ul><li><p>
US Citizenship required due to federal contract requirements</p></li><li><p>
Must be able to obtain Public Trust clearance</p></li><li><p>
Expertise in documentation, requirements gathering, and elicitation technique</p></li><li><p>
Proven ability to work independently without supervision in fast-paced environments</p></li><li><p>
Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews)</p></li><li><p>
Experience leading client/user sessions and capturing requirements and feedback</p></li><li><p>
Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts</p></li><li><p>
Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests)</p></li><li><p>
Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics</p></li><li><p>
Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD)</p></li><li><p>
ServiceNow certification (highly recommended); CSA preferred</p></li><li><p>
Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices</p></li><li><p>
Experience using project and requirements management tools (e.g., JIRA)</p></li><li><p>
Strong analytical skills with ability to review and interpret existing system documentation and map business processes</p></li><li><p>
Ability to maintain project plans, resource schedules, and forecast activities</p></li><li><p>
Experience working in ambiguous environments with shifting priorities and deadline</p></li><li><p>
Ability to provide technical support and troubleshoot issues effectively</p></li><li><p>
Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce)</p></li><li><p>
Excellent oral and written communication skills</p></li></ul><ul><li><p>
Low-code development experience</p></li><li><p>
System administrator experience</p></li><li><p>
Scrum Master certification</p></li></ul><p></p><p>
#DMX24</p><p>
#Indeed</p><p>
#LI-CC1</p><p>
#Clearance</p><p>
#yru22</p><p></p><p><b>
Working at ICF</b></p>
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<p></p><div><p>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.</p><p></p><p>
We will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><br>
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p></div><p></p><div><p>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</p></div><p></p><div><b><br>
Candidate AI Usage Policy</b></div><div><div><p>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</p></div><p></p><div><p>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</p></div></div><p></p><p><b><br>
Pay Range</b> - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
</p><p></p><p>The pay range for this position based on full-time employment is:</p>
$81,499.00 - $138,549.00<p></p>
Nationwide Remote Office (US99)</div>

Senior ServiceNow Business Analyst Public Trust (Remote) TT

Boeing

<p></p><div><p>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.</p><p>
Boeing Commercial Airplanes Production Engineering Team is hiring a <b>Mid-Level or Senior Level Staff Analyst</b>. This position supports recruiting, hiring, and workforce management of our manufacturing engineering population across Boeing Commercial Airplane programs.</p><p></p><p>
About the Team<br>
The Production Engineering Hiring Team is a small, fast-moving group responsible for sourcing and hiring engineers, interns, and technicians across Manufacturing Engineering, Equipment &amp; Tooling Engineering, and Numerical Control (NC) Programming. We partner closely with Talent Acquisition team, hiring managers, and university partners to build a strong, diverse pipeline of early-career and experienced technical talent.</p><p></p><p>
Role Summary<br>
We are seeking an energetic, highly organized Staff Analyst to support our hiring operations. This person will project-manage hiring activities, engage with universities and candidates, coordinate closely with recruiters and hiring managers, schedule interviews, and create dashboards and metrics to track hiring performance. The ideal candidate is proactive, personable, and skilled at managing multiple priorities in a collaborative environment.</p><p></p><div><div><div><div><div><div><div><div><div><p><b>
Primary Responsibilities:</b></p></div></div></div></div></div></div></div></div></div><ul><li><p>
Manage end-to-end recruiting project activities for Manufacturing Engineering, Equipment &amp; Tooling, and NC Programming roles, including interns, technicians, and engineers.</p></li><li><p>
Partner with the recruiting team and hiring managers to define role requirements, timelines, and candidate screening criteria.</p></li><li><p>
Conduct outreach to candidates via email, phone, and LinkedIn; manage candidate communications and provide timely status updates.</p></li><li><p>
Coordinate interview logistics: scheduling, interviewer briefings, room/virtual meeting setup, and candidate travel arrangements when needed.</p></li><li><p>
Plan and execute university hiring trips and on-campus events (career fairs, information sessions, technical demos).</p></li><li><p>
Develop and maintain hiring performance dashboards and reports (time-to-hire, pipeline velocity, source effectiveness, diversity metrics).</p></li><li><p>
Track requisition and candidate status; ensure data integrity and compliance with hiring policies.</p></li><li><p>
Assist with employer branding materials and event collateral for campus engagements.</p></li><li><p>
Provide post-offer onboarding coordination support in partnership with HR and hiring managers.</p></li><li><p>
Continuously improve hiring processes and candidate experience through feedback and metrics-driven recommendations.</p></li></ul><p></p><p><b>
Basic Qualifications (Required Skills/ Experience):</b></p><ul><li><p>
Bachelor&rsquo;s degree (Business, Human Resources, Engineering, or a related field preferred but not required)</p></li><li><p>
2+ years&rsquo; experience in recruiting operations, talent sourcing, university relations, workforce planning, or project coordination&mdash;experience supporting technical or manufacturing hiring strongly preferred.</p></li><li><p>
Demonstrated project management skills with the ability to manage multiple concurrent hiring projects and deadlines.</p></li><li><p>
Proficiency with Microsoft Excel and PowerPoint; experience building dashboards (Smartsheet) preferred.</p></li><li><p>
Experience with Applicant Tracking Systems (ATS) and recruiting tools (LinkedIn Recruiter, Handshake, etc.) desirable.</p></li><li><p>
Ability to travel for university visits and hiring events (frequency as required).</p></li><li><p>
3 or more years of related work experience or an equivalent combination of education and experience (Mid-Level)</p></li></ul><p></p><p><b>
Preferred Qualifications (Desired Skills/Experience):</b></p><ul><li><p>
Strong written and verbal communication skills; comfortable engaging with students, candidates, hiring managers, and campus partners.</p></li><li><p>
Energetic, personable, and highly engaging&mdash;able to represent the team on campus and at events.</p></li><li><p>
Strong attention to detail and excellent organizational skills.</p></li><li><p>
Collaborative and flexible team player who thrives in a small, fast-paced environment.</p></li><li><p>
Comfortable with technical topics and able to learn basic Manufacturing/NC concepts to better engage candidates.</p></li><li><p>
5 or more years of related work experience or an equivalent combination of education and experience (Senior Level)</p></li></ul><p></p><p><b>
Conflict of Interest:</b><br>
Successful candidates for this job must satisfy the Company&rsquo;s Conflict of Interest (COI) assessment process.</p><p></p><p><b>
Drug Free Workplace:</b></p><p>
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.</p><p></p><p><b>
Shift:</b></p><p>
This position is for 1st shift.</p><p></p><p><b>
Union:</b></p><p>
This is a non-union-represented position.</p><p></p><p><b>
Pay and Benefits:</b></p><p>
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.</p><p></p><p>
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.</p><p></p><p>
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements</p><ul><li><p>
Summary pay range for Mid-Level (Level 3): $83,300 - $112,700</p></li><li><p>
Summary pay range for Senior (Level 4): $104,500 - $141,450</p></li></ul><p><br>
Applications for this position will be accepted until <b>Mar. 25, 2026</b></p><p><b><br>
Export Control Requirements:
</b></p><p>This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.</p><p><b>
Export Control Details:
</b></p><p>US based job, US Person required</p><p><b>
Education
</b></p><p>Bachelor's Degree or Equivalent Required</p><p><b>
Relocation
</b></p><p>This position offers relocation based on candidate eligibility.</p><p><b>
Visa Sponsorship
</b></p><p>Employer will not sponsor applicants for employment visa status.</p><p><b>
Shift
</b></p><p>This position is for 1st shift</p><p><b><br>
Equal Opportunity Employer:</b></p><p>
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</p></div>

Staff Analyst - Production Engineering Team (Mid-level or Senior)

SAIC

<div><p>Job ID: 2610259</p><p><b>
Location: </b>Springfield, VA, US</p><p><b>
Date Posted: </b>2026-03-19</p><p><b>
Category: </b>Program Management</p><p><b>
Subcategory: </b>Project Analyst</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>TS.SCI</p><p><b>
Clearance Level Must Be Able to Obtain: </b>TS/SCI with Poly</p><p><b>
Potential for Remote Work: </b>ORA_ON_SITE</p><p><b><br>
Description</b>
</p><p>SAIC&reg; is a premier Fortune 500&reg; mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.</p><p>
We are seeking a highly motivated <b>Senior Business Analyst-Support</b> responsible for leading high-impact initiatives, providing strategic guidance, and driving process modernization across the enterprise. This role requires a blend of deep subject matter expertise, program management, and leadership to solve complex organizational challenges. This position is central to enhancing GEOINT capabilities, improving business functions, and ensuring the successful execution of critical missions through expert analysis, process re-engineering, and stakeholder collaboration. Qualified candidate will work with a team on complex and high level strategic planning and event tracking.</p><p><b>
Work will be performed at the customer site in Springfield, VA.</b></p><p><b>
***The hiring of this position is contingent upon contract award. Anticipated award is fall of 2026.***</b></p><p><b>
Responsibilities will include the following:</b></p><ul><li>
Lead and optimize office operations, ensuring seamless onboarding and off-boarding processes while driving continuous improvement initiatives that enhance overall office efficiency and client requirements.</li><li>
Monitor Continuity project management initiatives in collaboration with branch and team leadership, including detailed project planning, rigorous timeline management, comprehensive metrics reporting, and stakeholder coordination, ensuring all projects are delivered on time, and exceed quality expectations.</li><li>
Develop customer files plan while managing their records management program in accordance with policy directives. Submit completed files plan final customer approval.</li><li>
Work with leadership on project management related activities to include administration, plan review, meeting and project facilitation, metrics reporting, meeting minutes, NCERTS task tracking, meeting coordination, scheduling, plan updates and edits.</li><li>
Manage and coordinate complex schedules, including high-level meetings, visit requests, and virtual collaboration sessions.</li><li>
Assist the teams in setting up various team meetings to include scheduling via video teleconference scheduler.</li><li>
Apply broad knowledge of program and business administration practices to provide training and advice related to programs, coordinate program information requests, and prepare and disseminate relevant documents (e.g., reports, staff packages, briefings) to address customer needs and to inform effective decision making.</li><li>
Maintain currency of administrative products such as the customers contact rosters.</li><li>
Assist in developing internal NCERTS staff packages for inclusion into the NCERTS system as needed.</li><li>
Develop, review, and send all taskings and reporting requirements to government leads as appropriate. This includes but is not limited to: weekly signatures, monthly roll up of signatures, and the ongoing tasking dashboard.</li></ul>
<p></p><p><b>Qualifications</b>
</p><p><b>Required Qualifications include:</b></p><ul><li><p>
Active TS/SCI with Polygraph</p></li><li><p>
Minimum of 7 years of proven experience in high-level fast paced organizational and time-management roles, with a proven track record of successfully managing multiple complex projects and office operations concurrently.</p></li><li><p>
Strong leadership and interpersonal skills, with a demonstrated ability to build and maintain effective relationships across all organizational levels.</p></li><li><p>
Adaptable and resilient in dynamic environments; capable of managing shifting priorities and navigating ambiguity while maintaining focus on key objectives and delivering consistent results.</p></li><li>
Strong written and verbal communication skills are required, with the ability to draft executive-level reports, facilitate meetings, and present complex information clearly.</li></ul><p></p><p><b><br>
Desired Qualifications include:</b></p><ul><li>
Demonstrated experience in standard business application software for presentations, word processing, SharePoint-based websites, and NCERTS.</li><li>
FEMA level 1 certified (or ability to attain within 6 months of hire).</li></ul></div><p></p>

Senior Business Analyst-Support

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