senior support analyst

Sana Commerce

<div>
 
 
 At Sana Commerce, we&rsquo;re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.
 
 
 
 
 
 What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.
 
 
 
 
 Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.
 
 
 
 
 As a Support Analyst, you are in daily contact with our customers &amp; partners to give them a great experience. You work with big names in the B2B industry. You are the face of Sana Commerce in the EMEA &amp; APAC market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing!
 
 
 
 
 
 
 What you'll get:
 
 
 
 
 
 <ul>
 <li>
 The opportunity to make an impact at a fast-growing SaaS scale-up;
 </li>
 <li>
 A global and customized onboarding program (9,1/10 rated by previous hires);
 </li>
 <li>
 A hybrid working model &ndash; 3 days from the office, 2 day from home.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 
 
 <ul>
 <li>
 Acting as the first point of contact for our customers &amp; partners;
 </li>
 <li>
 Proactively managing incoming tickets within SLA to ensure high customer satisfaction. You ll be prioritizing clear communication, expectation management, and timely follow-ups to ensure a smooth and supportive customer experience.
 </li>
 <li>
 Keeping customers informed at every step by proactively sharing updates and next steps, even when the issue is still being investigated.
 </li>
 <li>
 Taking full ownership of the ticket lifecycle. Even if you can&rsquo;t solve the issue yourself, you&rsquo;ll coordinate with other internal teams to ensure it gets resolved.
 </li>
 <li>
 Analysing markup language and application logs to aid the development team in eliminating product bugs;
 </li>
 <li>
 Collaborating across functional areas to address customers&rsquo; needs as their champion.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 What you&rsquo;ll bring:
 
 
 
 
 
 <ul>
 <li>
 At least a bachelor's degree or equivalent work experience.
 </li>
 <li>
 5+ years of experience in a technical customer support role across IT industry/ complex product.
 </li>
 <li>
 A customer-first mindset. You&rsquo;re not just reactive&mdash;you think ahead. You understand how to manage expectations, communicate clearly, and turn challenges into positive experiences. You always strive to reach the best possible solution for your customers.
 </li>
 <li>
 Strong coordination and follow-up skills. You&rsquo;re able to juggle multiple requests and ensure nothing falls through the cracks. You have excellent attention to detail and time management.
 </li>
 <li>
 Technical affinity. You are comfortable using Excel, learning new software, and can understand HTML or XML. Experience working with E-Commerce software and/or ERPs is a plus.
 </li>
 <li>
 Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You easily understand customer needs and know how to look for the &lsquo;question behind the question&rsquo;.
 </li>
 </ul>
 
 
 
 Who we are:
 
 
 
 
 
 
 So, what does it mean to be a part of the Sana Commerce team?
 
 
 
 
 At Sana Commerce, our values guide how we work, collaborate, and drive success.
 
 
 
 <ul>
 <li>
 Champions of Our League.
 
 "We deliver lasting success, balancing quick wins and long-term value."
 
 
 
 We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
 </li>
 <li>
 Supercharge Our Customers.
 
 "We&rsquo;re revolutionizing B2B commerce together, helping our customers to lead and succeed."
 
 
 
 Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
 </li>
 <li>
 Determined to Grow.
 
 "We embrace challenges, growing and raising the bar for ourselves and our industry."
 
 
 
 We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
 </li>
 <li>
 Bold Together.
 
 "We dare to be bold because we have each other&rsquo;s back."
 
 
 
 We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
 </li>
 </ul>
 
 Job descriptions can be tough to interpret. Even if you may not tick all the boxes,
 
 please explain your motivation for the role of Support Analyst
 
 . We strongly encourage you to apply if you still feel like you are a great match for this role.
 
 Apply now!
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
</div>

Senior Support Analyst

Booz Allen Hamilton

<div>Senior Product Support Analyst
The Opportunity:
As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you&rsquo;ll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you&rsquo;ll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems. You&rsquo;ll use your knowledge of integrated product support to assist Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acquisition, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acquisition cycles toward a modern, modular, and fast-paced &quot;rapid prototyping&quot; model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
Join us. The world can't wait.
What You'll Do:<ul><li>
Provide logistics support to a Middle Tier Acquisition, ACAT Acquisition, or Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.</li><li>
Support the development and maintenance of logistics documentation and deliverables.</li><li>
Assist with planning and coordination of logistics activities to support program acquisition and sustainment objectives.</li><li>
Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.</li><li>
Support Navy budget program review processes including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).</li><li>
Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.</li><li>
Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.</li><li>
Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items.</li></ul>
Join us. The world can't wait.
You Have:<ul><li>
4+ years of experience supporting Navy logistics, acquisition, or program management activities</li><li>
Experience supporting DoD Program Management Offices</li><li>
Experience supporting program documentation, briefings, and meeting coordination</li><li>
Experience with using Microsoft Office 365 Suite, including Word, Excel, PowerPoint, Teams, and SharePoint</li><li>
Ability to take initiative, manage competing priorities, and operate with minimal supervision</li><li>
Ability to pay strict attention to detail</li><li>
Top Secret clearance</li><li>
Bachelor's degree</li></ul>
Nice If You Have:<ul><li>
Experience supporting a NAVSEA Warfare Center or working at an Original Equipment Manufacturer (OEM) for Naval Weapons Systems</li><li>
Experience in a Middle Tier of Acquisition (MTA) Program Office</li><li>
Experience supporting Integrated Product Support (IPS) or lifecycle sustainment planning activities for Navy acquisition programs</li><li>
Experience with Navy supply chain, provisioning process, or Navy funding processes, including OPN-8 funding and Baseline Assessment Memorandum (BAM) processes</li><li>
Experience developing logistics deliverables, such as Interim Supply Support Plans (ISSPs) and sustainment documentation</li><li>
Experience coordinating with cross-functional teams, including engineering, acquisition, logistics, and fleet stakeholders</li><li>
Knowledge of Department of Defense acquisition lifecycle processes, including DoD 5000 series and sustainment planning</li><li>
Possession of strong analytical, research, organizational, and problem-solving skills</li><li>
Master's degree</li><li>
Lifecycle Logistics (LCL) or Program Management (PM) DAWIA Foundational Certification</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Senior Product Support Analyst

Comtech Telecommunications Corp.

<div>Title: Senior Network Analyst Support
Department: Operations Engineering
Reports To: Manager, Implementation &amp; Support
Revision Date: 4/10/2026
FLSA: Non-Exempt
Location: Broomfield, CO Preferred
Level: S3
Rate of Pay: $33.65 - $48.08 /Hr 
Company Overview:
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world&rsquo;s most innovative communications solutions. For more information, please visit www.comtech.com.
Purpose:
The Senior Network Analyst monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provides assistance to internal and external customers and performs other duties as directed.
Responsibilities:<div><ul><li>
Answer incoming customer and third-party provider calls as needed</li><li>
Initiate Incident Tickets proactively and upon report/request</li><li>
Identify, triage, resolve and escalate incidents (i.e., to Tier3 Engineering)</li><li>
Monitor email for incidents and customer requests</li><li>
Monitor network elements for anomalies and reports/troubleshoots issues using network management software</li><li>
Provide in-depth technical support for customers via the dedicated helpdesk phone line</li><li>
Notify customers on incident progress or status changes.</li><li>
Assist in creating and maintaining knowledgebase articles.</li><li>
Review and analyze call traces and provide in-depth analysis of call routing behavior.</li><li>
Act as the dedicated NOC point of contact for customer contracts.</li><li>
Coordinate support calls between vendors and customers.</li><li>
Manage maintenance and troubleshooting bridges as needed.</li><li>
Collect critical data elements daily and maintain record-keeping in Incident Management system.</li><li>
Generate KPI reports in the first week of each month.</li><li>
Identify areas of improvement in documentation and processes, improving efficiency within the NOC.</li><li>
Provide in-depth training for other Tier1 members for multiple tools and services.</li><li>
Guide and grow individuals on the team. Lead by example.</li><li>
This position may work an 8-hour shift Monday through Friday during expanded daytime business hours. This shift&rsquo;s days &amp; hours may change due to the needs of the business.</li></ul></div>
Requirements:<div><ul><li>
Superior Customer Service skills.</li><li>
Attention to detail is essential.</li><li>
Clear and concise written and verbal communications for both internal and customer interactions.</li><li>
Basic knowledge of Unix/Linux and the command line interface.</li><li>
Intermediate level knowledge of Windows Office Suite.</li><li>
Ability to multitask and work well in a high pressure, fast paced environment.</li><li>
Knowledge of NextGen 911, Text-to-911, Wireless, VoIP, and/or Wireline 911 call routing systems</li><li>
Knowledge of network and reporting tools (Splunk, NetScout, Wireshark, etc)</li><li>
Must possess the ability to maintain confidentiality of highly sensitive data</li><li>
Ability to perform analysis and evaluation of facts using critical thinking</li><li>
Ability to multitask and work well in a high pressure, fast paced team environment</li><li>
At least five years of experience in a Help Desk-type support or Network Administration role.</li><li>
Experience in using ticketing systems such as BMC ITSM, Service Now.</li><li>
Must be a quick learner, grasp new concepts and complex business relationships.</li><li>
Self-starter - the ability to take on work without being directed.</li><li>
Basic understanding of Telecommunications call flows and signaling is a plus.</li><li>
Knowledge of network management tools (SolarWinds, HP Operations Manager, Network Node Manager) is a plus.</li></ul></div>
Education:<div><ul><li>
Industry recognized certifications (Network+, ITIL, Cisco) a plus.</li><li>
Four-year college degree a plus.</li></ul></div> 
This position requires compliance with Comtech&rsquo;s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use &mdash; including marijuana, regardless of state law &mdash; is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.</div>

Senior Network Analyst Support

Gemini Industries, Inc.

About the CompanyGemini Industries Inc. provides technical, management and operations services to support National Security projects. We provide rapid response to the critical needs of our customers and those they serve. We perform analyses and develop operations plans to anticipate and prepare for the future. And we deliver advanced technology to improve our customer&rsquo;s success in executing its mission.Gemini seeks innovative, results-oriented individuals with the creativity, initiative, and intelligence to overcome any challenge and succeed. Members of the Gemini team thrive in a culture that is anticipatory, agile, and schedule-driven; with a sense of urgency and a drive to succeed. Our culture involves:<ul><li>The best and brightest personnel</li><li>Work at a high operations tempo</li><li>Integrated teams delivering rapid solutions.</li><li>An attitude that balances &ldquo;I can make it better&rdquo; with &ldquo;As long as we succeed.&rdquo;</li></ul>Position: Senior Leadership and Execution Analyst(Workforce Operations or Program Execution Support)POP/Duration: 4+ year program Location: Fairfax, VAClearance: Secret, preferTop SecretEducation: MA/MS (or a BA/BS plus an additional 4 years of related work experience)Salary Range: $120,000 to 130,000kBenefits: Full medical/dental/vision, 4 weeks of PTO, 11 paid holidays, 401k w/ 3% match, Gemini Stock Program and moreSupported Organization: The Secretary of the Air Force, Office of Competition (SAF/OC) Concepts, Development and Management Office (SAF/CDM) Concept Portfolio Office (CPO) is a research and development (R&amp;D) driven technology and development and operational support activity under the cognizance of the United States Air Force (USAF).The CPO mission is to provide the Air Force and Department of War (DoW) organizations with program management, financial management, contracting, and other support needed to rapidly explore concepts, assess technologies, and advance innovative concepts and projects to acquisition and warfighting partners. The CPO&rsquo;s Vision is to be DoW's premier agile partner for concept development and mission acceleration, providing innovative solutions to increase lethality and deliver technological advantage needed to win the Nation&rsquo;s wars.Outcomes: The Senior Leadership and Execution Analyst is expected to achieve the following outcomes:<ul><li>Execution: Fill vacant positions within 14 calendar days. A position is designed as filled when:</li><li>The candidate selected has signed a contingent offer,</li><li>The customer has approved the candidate (if required), and</li><li>Security paperwork for the approved candidate (if any) has been submitted to the Government.</li><li>Staff Development: Maintain a 90-95% project staff retention rate</li></ul>Responsibilities:Gemini is seeking a high-energy, results-oriented individual to lead the staffing and retention of Top Performers on the US Air Force Concepts Development and Management project within the Advanced Concepts and Technology Division. The individual selected leads activities that ensure on-time project staffing; staff member career development, recognition and support; and team cohesion.Specific responsibilities include:<ul><li>Manages and streamlines the efficient requirements definition, candidate screening, and pre-employment tasks to staff new and vacant positions with Top Performers. Leads multiple project staffing assignments to completion in a fast-paced environment with tight deadlines.</li><li>Prepares and manages the documentation of position requirements including tasks to be performed and experience, certification, and security requirements.</li><li>Identifies current staff members whose career progression would benefit from transition to the position and confirms staff member interest</li><li>Assigns, manages and tracks the support of Gemini project, recruiting, HR and security staff through the completion of pre-employment tasks</li><li>Meets with new staff members within 30 days of hire to complete orientation and in-processing.</li><li>Maintains frameworks that represent skills and leadership capabilities that are critical to short-term and long-term project objectives.</li><li>Implements and supports programs aligned with leadership development strategy and strategic business imperatives to develop technical and management capabilities throughout the project workforce including Quarterly/Annual Awards and Incentive Program Nominations.</li><li>Supports recognition, professional development, and experiential assignments that make up the leadership development strategy.</li><li>Communicates with project staff members periodically to discuss their interests and concerns. Creates slates of individuals identified for new assignments, leadership development, and career advancement opportunities.</li><li>Works with the Gemini Program Manager and Team Leads to address staff member concerns,</li></ul>Qualifications:The candidate must have the following qualifications:<ul><li>Minimum 10 years of experience including 5 years in business operations in support of DoD or DHS</li><li>Ability to work on multiple high priority tasks in a fast-paced environment</li><li>Superior attention to detail</li><li>Strong MS Word, Excel, Outlook and SharePoint skills.</li><li>Experience in two of the following areas:</li><li>Advisory and Assistance Services (A&amp;AS) or Systems Engineering and Technical Assistance (SETA) contracts requiring a Top Secret clearance with SCI access</li><li>Time and Materials contracts using Contract Labor Categories</li><li>Contracts requiring the delivery of engineering, systems integration, or DoD security services</li><li>GSA OASIS Task Orders</li></ul>Job Type: Full-timePay: $120,000.00 - $140,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>business operations in support of DoD or DHS: 5 years (Required)</li><li>DoD staffing, HR, and/or workforce management/operations: 1 year (Required)</li><li>work-related: 10 years (Required)</li></ul>Security clearance:<ul><li>Secret (Required)</li></ul>Ability to Relocate:<ul><li>Fairfax, VA 22031: Relocate before starting work (Required)</li></ul>Work Location: In person

Senior Leadership and Execution Analyst (Workforce Operations or Program Execution Support)

<div>Remote and Autonomous Systems Product Support Analyst, Senior
The Opportunity:
As a Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you&rsquo;ll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you&rsquo;ll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems. You&rsquo;ll use your knowledge of integrated product support to support Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support (IPS) elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acquisition, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acquisition cycles toward a modern, modular, and fast-paced &quot;rapid prototyping&quot; model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
What You'll Do:<ul><li>
Provide logistics support to a NAVSEA Acquisition Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.</li><li>
Support the development and maintenance of logistics documentation and deliverables.</li><li>
Assist with the planning and coordination of logistics activities to support program acquisition and sustainment objectives.</li><li>
Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.</li><li>
Support Navy budget program review processes, including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).</li><li>
Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.</li><li>
Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.</li><li>
Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.</li><li>
Develop presentations, facilitate brief updates, provide meeting support, and track action items.</li></ul>
Join us. The world can't wait.
You Have:<ul><li>
4+ years of experience supporting logistics, acquisition, or program management activities</li><li>
Experience supporting DoD Program Management Offices</li><li>
Experience supporting program documentation, briefings, and meeting coordination</li><li>
Experience using Microsoft Office 365 Suite programs, including Word, Excel, PowerPoint, Teams, and SharePoint</li><li>
Ability to take initiative, manage competing priorities, and operate with minimal supervision</li><li>
Ability to pay strict attention to detail</li><li>
Ability to travel up to 25% of the time</li><li>
Secret clearance</li><li>
Bachelor's degree</li></ul>
Nice If You Have:<ul><li>
Experience supporting IPS or lifecycle sustainment planning activities for Navy acquisition programs</li><li>
Experience with Navy funding processes, including OPN-8 funding and BAM processes</li><li>
Experience with the Navy supply chain and provisioning process</li><li>
Experience developing logistics deliverables such as Interim Supply Support Plans (ISSPs) and other sustainment documentation</li><li>
Experience coordinating with cross-functional teams, including engineering, acquisition, logistics, and fleet stakeholders</li><li>
Knowledge of DoD acquisition lifecycle processes, including DoD 5000 series, and sustainment planning</li><li>
Possession of strong analytical, research, organizational, and problem-solving skills</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Remote and Autonomous Systems Product Support Analyst, Senior

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
This role will be remote during the following shift: 8am-5pm PST
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul>
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div>
<div><div>ERP HCM Support Analyst</div>
The Department of Administration's Division of Enterprise Applications (DEA) is seeking an Enterprise Resource Planning (ERP) Human Capital Management (HCM) Support Analyst to join our team. We are in growth mode, and it is an exciting time to be a contributing member to the SC Enterprise Information System (SCEIS)! SCEIS is the backbone of our business processes and ultimately empowers decision makers to improve government for the citizens. If you enjoy working at the intersection of people, process, and technology, and are motivated by a fast paced, multi-tasked and transforming environment, then this position could be for you! You will serve as the functional resource for SuccessFactors modules. Work closely with team members, management, and central government to support the on-going development of system enhancements to include identification, testing, documentation, and training activities, as necessary. This role is ideal for a critical thinker and skilled analytical professional who excels at cross-functional collaboration with a deep understanding of ERP systems, knowledge of human resources and payroll laws, rules, regulations and policies. Come join the journey to deliver modern and sustainable enterprise applications and operations and positively affect SC Government systems!
This position is onsite in Columbia, SC. 
Responsibilities of the ERP HCM Support Analyst:<ul><li>
Acts as a functional team resource for SuccessFactor (SF) modules within the HCM team to provide operational support to state agencies for the resolution of tickets/incidents that are sent in via DEA helpdesk. Simulate or recreate the identified issue to resolve and identify system problems to assist our end users.</li><li>
Develop and conduct testing of business scenarios to ensure proper system performance and processing. Perform testing and validation for Half Year (H1&amp;H2) SAP updates, any related support pack testing, project testing, year-end testing and other regression testing as needed to ensure the operational ability of the SCEIS/SAP/SFs system. Perform configuration and unit testing related to the business requirements.</li><li>
Work closely with agencies, Admin functional areas and others as needed to update or assist with process improvements for the agency, and implement yearly activities (i.e. new agency creation, H1&amp;H2 Updates), reporting changes and other activities that will impact end users.</li><li>
Prepare functional design specifications, functional configuration documentation, and test cases for change requests moving to production. Assist in preparation, review and update of project plans, status reports, and oral reports as required to keep project team leaders and management informed.</li><li>
Prepare and update all relevant documentation pertaining to the SCEIS/SAP functional processing as designated for in person or online training. Provide support and assistance to the DEA training team in the planning and coordination activities needed to conduct instructor-led training courses or other medium as required.</li><li>
Perform other application duties as required to keep DEA applications operational and functioning.</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div><ul><li>A bachelor's degree in related field and three (3) years of hands-on experience in human resource and/or payroll modules within ERP systems. Related experience may be substituted for the bachelor's degree on a year-for-year basis.</li><li>
Working knowledge of State and Federal regulations, policies and related business.</li></ul>
Additional Requirements:<ul><li>
Must have sound analytical and organizational skills.</li><li>
Must possess a working knowledge of central state governmental human resources, payroll, accounting, learning, and/or budgeting.</li><li>
Must be able to work with a diverse group of professionals in all levels of an agency.</li><li>
Ability to interpret and apply rules and regulations.</li><li>
Ability to utilize a diverse range of data processing software such as Microsoft Word, Excel, and Power Point.</li><li>
Ability to communicate verbally and in writing and to present in front of large or small audiences.</li><li>
Position may require overnight travel.</li><li>
Position may require employee to work evenings and weekends.</li><li>
Position may be required to report to work during emergency situations and hazardous weather events.</li></ul> 

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.</div>
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><ul><li>Public sector experience or large organization experience.</li><li>
Prior state experience.</li><li>
Knowledge and experience implementing SAP or an enterprise resource planning (ERP) system.</li></ul></div></div></div>

ERP HCM Support Analyst-60020169

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