senior support analyst

Solifi

<div><div><p><b>Vacancy Name</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Vacancy No</b></p><div> VN819</div></div><br>
<div><p><b>
Job Title</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Work Location City</b></p><div> Bangalore</div></div><br>
<div><p><b>
About Solifi</b></p><div> Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.</div></div><br>
<div><p><b>
About the Team</b></p><div><div><div>
The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers&rsquo; business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.</div></div><br>
</div></div><br>
<div><p><b>
About the Position</b></p><div> As a Senior Application Support Analyst (SASA),
<br>
<br>
This is also a hands-on Support role, handling Incidents or Service Requests regarding the customer&rsquo;s use of Solifi products. The SASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer&rsquo;s desired business outcomes.</div></div><br>
<div><p><b>
Role and Responsibilities</b></p><div> Lead with empathy and ultimately solve customer incidents using effective research and troubleshooting techniques
<br>
<br>
Promptly escalate incidents to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required
<br>
<br>
For a designated but limited set of customers accounts, act as an advocate within Solifi Support and be the first point of escalation for any Support or service related matters
<br>
<br>
Prepare and deliver service review packs to customers on a monthly basis, and facilitate adhoc meetings to provide updates on incident progress
<br>
<br>
By working with the Application Support and Engineering Support managers, ensure customers tickets are kept up-to-date, and provide timely and meaningful updates to customers to avoid escalations
<br>
<br>
Participate in the Support &lsquo;on-call&rsquo; rota to ensure any sev-1 and sev-2 customer incidents raised outside of normal business hours are responded to</div></div><br>
<div><p><b>
About You</b></p><div><div><div><p>
Skills/Experience Requirements:</p>
<ul><li><p>3+ years previous experience working directly with customers in a B2B Application Support role</p>
</li></ul><ul><li><p>Ability to serve as a liaison representing Solifi to customers</p>
</li></ul><ul><li><p>ITIL V3 Qualification and/or experience (desirable but not essential)</p>
</li></ul><ul><li><p>Excellent communications skills (both written and verbal)</p>
</li></ul><ul><li><p>Ability to work independently to achieve desired outcomes</p>
</li></ul><ul><li><p>General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer&rsquo;s business preferred</p>
</li></ul><ul><li><p>Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation</p>
</li></ul><ul><li><p>Ability to work collaboratively as part of a team with minimal supervision.</p>
</li></ul><ul><li><p>Ability to effectively problem solve situations using strong troubleshooting and analytical skills</p>
</li></ul><ul><li><p>Exposure to Microsoft Dynamics based solutions preferred</p>
</li></ul><ul><li><p>Willingness to work outside of normal business hours when required</p><br>
</li></ul><p></p><p>Additionally, we are looking for a customer and community-minded professional who embodies the following traits:</p>
<ul><li><p>Communicator &ndash; Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.</p>
</li></ul><ul><li><p>Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem &ndash; be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.</p>
</li></ul><ul><li><p>Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.</p>
</li></ul><ul><li><p>Compassionate &ndash; Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes</p><br>
</li></ul></div></div><br>
</div></div><br>
<div><p><b>Preferred Experience Level</b></p><div> 5 years</div></div><br>
<div><p><b>
Preferred Education Level</b></p><div> Bachelor's Degree</div></div><br>
<div><p><b>
Employment Basis</b></p><div> Full Time</div></div><br>
<div><p><b>
Benefits</b></p><div> Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave</div></div><br>
<div><p><b>
Applications Close Date</b></p><div> 14 Apr 2026</div></div></div>

Senior Application Support Analyst

London Stock Exchange Group

<p>Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R<p>Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services).</p><p>The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution.</p><p>Enter the key responsibilities of the role:</p><ul><li>As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce.</li><li>We raise defects to the internal relevant teams when needed while keeping ownership of client cases and keeping customers informed of the progress</li><li>Be or become highly knowledgeable in the relevant business domains</li><li>Send service notifications and broadcast communications to users</li><li>Collaborate well with all other internal teams responsible for the business solutions supported by the team - development, QA, professional services, solutions</li><li>Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service</li><li>Internal infrastructure administration - helping to administer the team's case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc.</li><li>Keep the internal documentation up to date.</li></ul><p>Enter the essential experience and skills required:</p><ul><li>2-3 years' experience on a helpdesk or similar client-facing role</li><li>A Client Centric approach, with good customer-facing telephone/email capabilities</li><li>Superb communication and collaborative skills with both clients and internally</li><li>Good knowledge of SQL (specific SQL Server experience is best)</li><li>Basic understanding of networking including FTP/SFTP.</li><li>Previous experience with JIRA/Confluence/Service Now</li><li>Proficient in English language - reading, speaking, listening, writing</li></ul><p>Nice to have:</p><ul><li>Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations.</li><li>Regulation, MiFIR / EMIR experience</li></ul><p>We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and understand potentially complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.</p><p>Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p><p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p><p>Our purpose is the foundation on which our culture is built. Our values of <b>Integrity, Partnership </b>, <b>Excellence </b>and <b>Change </b>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p><p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p><p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p><p>You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.</p><p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p><p>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, <u>your rights and how to contact us as a data subject .</u></p><p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></p> HOW TO APPLY? <p>If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.</p><p>If there is nothing that currently suits you, feel free to send us your Resume/CV</p> About Us <p>LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.</p> Our organisation <p>Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions</p> Where we work <p>LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more</p><img src="https://www.jobg8.com/Tracking.aspx?h%2fEKyPWqydOiogAHuJSTxb6iCoB90WjQq" width="0" height="0" />

Senior Customer Support Analyst, Regulatory Reporting

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>GSP133</div> <div>Busi Support Analyst Spv</div> <div>00148278</div> <div>Unclassified</div> <div>10/24/2025</div> <div>11/2/2025</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>GSP133</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Busi Support Analyst Spv</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Georgia Correctional Industries</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$56,310.72</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$91,043.76</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>Associate degree in communication, English, or public relations from an accredited college or university and four (4) years of experience related to area of assignment.
<br>
<br>
or
<br>
<br>
one (1) year of experience required at the lower level Busi Support Analyst 3 (GSP132)</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div> <div><li>Three years food service experience
</li><br>
<li>Familiar with SS1 and S2K
</li><br>
<li>Have a Servsafe Certificate</li></div>
</div><br>
<div><div><b>Note:</b></div> <div>An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div>
</div><br>
</div></div><div><div><div><div><b>Location Name:</b></div> <div>Georgia Correctional Industries
</div></div><br>
<div><div><b>Address1:</b></div> <div>Food Distribution Unit
</div></div><br>
<div><div><b>Address2:</b></div> <div>800 Abattior Road
</div></div><br>
<div><div><b>City:</b></div> <div>Milledgeville </div><div><b>Zipcode:</b></div> <div>31061
</div></div><br>
<div><div><b>County:</b></div> <div>BALDWIN COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Jan Preston
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-973-4749
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>gci.jobs@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div> <div>Submit a State of Georgia application to the email address listed. Resumes are used as supporting documentation only and cannot be used in lieu of application</div></div></div></div></div><p></p>

Busi Support Analyst Spv

<div></div><div><div><div><div><ul><div>0 - 2 Years</div>
<div></div><div>2 Openings</div>
 <div>Chennai</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Title:</b> Platform Control &amp; Support &ndash; PCT Junior Analyst</p>
<p><b>
Shift:</b> UK / APAC / US</p>
<h3 class="jobSectionHeader"><b>
Overview of the Role</b></h3>
<p>
We are seeking a <b>motivated and detail-oriented Junior Analyst</b> to join the <b>Platform Control &amp; Support (PCT)</b> team. In this role, you will assist in maintaining a <b>robust control environment</b>, supporting <b>Investment Teams</b> in ensuring effective <b>pre- and post-trade compliance monitoring</b> within tight deadlines.</p>
<p>
You will gain hands-on experience across mandate control implementation, trade monitoring, and compliance support, while collaborating closely with global stakeholders. This role is ideal for individuals with a passion for investment operations, keen attention to detail, and a desire to develop expertise within a dynamic asset management environment.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<p><b>Mandate Control Implementation</b></p>
<ul>
<li><p>Support the implementation and maintenance of <b>investment mandate controls</b>, including onboarding, rule updates, and guideline change activities.</p>
</li>
<li><p>Assist in performing <b>impact assessments</b> and documentation updates as part of the guideline change process.</p>
</li>
<li><p>Review and verify control configurations and updates made by team members for accuracy and compliance with internal standards.</p>
</li>
<li><p>Maintain accurate records of all <b>mandate control changes</b>, ensuring audit readiness and traceability.</p>
</li>
</ul><p><b>Violation Monitoring and Escalation</b></p>
<ul>
<li><p>Support the <b>overnight monitoring</b> of investment violations and breaches using internal tools such as <b>Aladdin</b>.</p>
</li>
<li><p>Ensure potential issues are <b>identified, logged, escalated, and resolved</b> within defined service levels.</p>
</li>
<li><p>Collaborate with senior analysts and investment teams to ensure <b>timely resolution</b> of compliance exceptions.</p>
</li>
<li><p>Help enhance monitoring workflows and contribute to improving the team&rsquo;s <b>risk control framework</b>.</p>
</li>
</ul><p><b>Broker and Trade Management Support</b></p>
<ul>
<li><p>Assist with maintaining <b>broker data</b> and <b>&lsquo;ready-to-trade&rsquo; lists</b> within Aladdin.</p>
</li>
<li><p>Support the <b>Trading Desk</b> by addressing queries related to broker setup and trading permissions.</p>
</li>
<li><p>Ensure <b>accurate and up-to-date trade coding</b> to enable smooth pre- and post-trade compliance processes.</p>
</li>
<li><p>Coordinate with operations and compliance teams to ensure alignment on trading-related data integrity.</p>
</li>
</ul><p><b>Operational Excellence &amp; Documentation</b></p>
<ul>
<li><p>Ensure that all assigned tasks are executed in accordance with documented procedures and quality standards.</p>
</li>
<li><p>Escalate issues to senior team members as needed and follow up through to resolution.</p>
</li>
<li><p>Assist in updating and maintaining <b>procedure documents</b>, reflecting new functionalities or process improvements.</p>
</li>
<li><p>Contribute to the team&rsquo;s continuous improvement efforts by identifying efficiency or automation opportunities.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Must-Have Skills</b></h3>
<ul>
<li><p>Strong understanding or interest in <b>investment operations, mandate compliance</b>, and <b>control frameworks</b>.</p>
</li>
<li><p>Foundational knowledge of <b>financial instruments</b> (equities, fixed income, derivatives).</p>
</li>
<li><p>Proficiency in <b>Microsoft Office Suite</b>, especially <b>Excel</b> (e.g., formulas, lookups, pivot tables).</p>
</li>
<li><p>Excellent <b>organizational and time management skills</b>; ability to handle multiple priorities effectively.</p>
</li>
<li><p><b>Meticulous attention to detail</b> with a commitment to accuracy and data integrity.</p>
</li>
<li><p>Strong <b>verbal and written communication</b> skills for working with cross-functional teams.</p>
</li>
<li><p>Analytical mindset with the ability to identify and resolve issues systematically.</p>
</li>
<li><p>Willingness to learn, take initiative, and work collaboratively within a global team environment.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Good-to-Have Skills</b></h3>
<ul>
<li><p>Experience or internship in <b>asset management</b>, <b>portfolio compliance</b>, or <b>operations control</b>.</p>
</li>
<li><p>Exposure to tools such as <b>Aladdin</b>, <b>Charles River</b>, or similar investment compliance platforms.</p>
</li>
<li><p>Familiarity with <b>trade lifecycle management</b>, <b>pre/post-trade monitoring</b>, and <b>investment restriction guidelines</b>.</p>
</li>
<li><p>Understanding of <b>broker data management</b> and trade authorization processes.</p>
</li>
<li><p>Experience with <b>data analysis tools</b> or basic <b>coding languages</b> (e.g., SQL, Python, VBA).</p>
</li>
<li><p>Awareness of <b>regulatory frameworks</b> impacting investment management (e.g., UCITS, MiFID, SFDR).</p>
</li>
<li><p>Bachelor&rsquo;s degree in <b>Finance, Business, Economics</b>, or related discipline.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>What You&rsquo;ll Be Like</b></h3>
<ul>
<li><p><b>Organised and detail-oriented</b>, with the ability to manage multiple deadlines.</p>
</li>
<li><p><b>Proactive and adaptable</b>, thriving in a fast-paced and dynamic environment.</p>
</li>
<li><p><b>Analytical thinker</b> who enjoys problem-solving and improving workflows.</p>
</li>
<li><p><b>Collaborative team player</b>, contributing positively to a shared team culture.</p>
</li>
<li><p><b>Results-driven</b>, with a focus on quality, efficiency, and accountability.</p>
</li>
<li><p><b>Open to feedback</b> and eager to learn new systems, processes, and tools.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Skills Keywords:</b></h3>
<p>
Mandate Control Implementation | Violation Monitoring | Escalation Management | Broker and Trade Management | Aladdin | Pre/Post-Trade Compliance | Data Integrity | Portfolio Compliance | Investment Operations | Financial Controls</p></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Mandate Control Implementation,Violation Monitoring and esclation,Brocker and Trade management</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Associate I - Platform Control & Support – PCT Junior Analyst

Deloitte

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Analyst &ndash; Project Juniper,
 </strong>
 <strong>
  USI NSE, Deloitte Support Services India Private Limited
  <br/>
  <br/>
 </strong>
 <strong>
  Role Description:
  <br/>
  <br/>
 </strong>
 This is an opportunity to join an internal programme dedicated to delivering a large-scale event for partners, the NSE Partner Experience, in 2026. Project Juniper will reflect and support the NSE Ambition 2.0 to be the &lsquo;Winning Business in FY27&rsquo;. Working within the USI NSE team, this role will involve collaboration with the onshore Project Juniper team, particularly the Project Management Office (PMO), Experience Design and technology, and Programme Design workstreams. Under the guidance of senior team members, the Analyst will contribute to a range of activities encompassing pre-event support to post-event follow-up. This role reports to the Manager within the USI team.
 <br/>
 <br/>
 <strong>
  Work You&rsquo;ll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the development of project plans and timelines for specific event-related activities.
  </li>
  <li>
   Assist with stakeholder management and communication.
  </li>
  <li>
   Contribute to the creation of briefing materials and presentations.
  </li>
  <li>
   Conduct research and gather information as needed.
  </li>
  <li>
   Support delegate management activities, such as mailbox management, communication and logistics coordination.
  </li>
  <li>
   Escalate any emerging issues to senior team members, such as the Project Juniper workstream lead or PMO.
  </li>
  <li>
   Assist with triaging and delegating queries
  </li>
  <li>
   Support the preparation of pre- and post-event reports.
  </li>
  <li>
   Provide support to the onshore PMO team with administrative tasks, data entry, and reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications and Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Postgraduate, preferably an MBA in marketing or a related field, with 1-3 years of experience in event support or project coordination.
  </li>
  <li>
   Strong organisational and time management skills.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint and Word.
  </li>
  <li>
   Ability to work effectively in a team environment and follow instructions.
  </li>
  <li>
   Passion for and understanding of the Deloitte brand and professional services.
  </li>
  <li>
   Experience of working in professional services / multi-stakeholder environments.
  </li>
  <li>
   Experience in digital channels, including email marketing, website content, and social media (preferred)
  </li>
  <li>
   Experience in project management tools and Salesforce (preferred).
   <br/>
   <br/>
  </li>
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  Shift Timings: 11 AM to 8 PM (subject to change based on project needs)
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  How You&rsquo;ll Grow
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 At Deloitte, we&rsquo;ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities&mdash;including exposure to leaders, sponsors, coaches, and challenging assignments&mdash;to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people&rsquo;s growth and development. Explore DU: The Leadership Center in India
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  Benefits
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 At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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  Deloitte&rsquo;s culture
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 Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognising their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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  Corporate citizenship
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 Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte&rsquo;s impact on the world.
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  Our purpose
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 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
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  Our people and culture
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 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
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  Professional development
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 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
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  Benefits To Help You Thrive
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 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
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  Recruiting tips
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 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
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</div>


Analyst - NSE - Marketing Support Team - Project Juniper - Hyderabad

Flairstech

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b>
L3 Support Analyst</b><br>
<br>
<b>Job description</b></p><p><b><br>
SUMMARY</b></p><p><br>
The Support Analyst is a top-level support position for our warehouse management system. The candidate will be expected to interact with the customer and troubleshoot issues with the software from both the front and back end. They will also be required to identify and resolve complex problems, create documentation, and provide solutions to the customer. They will additionally be required to understand business processes and communicate effectively across teams, and relay issues to developers.<br>
<br>
<b>ROLE AND RESPONSIBILITIES:</b></p><div><ul><li><br>
Support the warehouse management system and customers.</li><li>Monitor and resolve support tickets through our ticketing tool.</li><li>Troubleshoot day-to-day application and/or database-related issues in production environments.</li><li>Produce knowledge base articles and training documentation and evolve into a subject matter expert.</li><li>Take ownership of tasks or tickets proactively and with minimal assistance.</li><li>Develop and support objects in MSSQL including queries, functions, views, and stored procedures.</li><li>Troubleshoot, support, and create advanced solutions SSRS (SQL Server Reporting Services).</li><li>Analyze and support ETL solutions in SSIS (SQL Server Integration Services).</li></ul>
PREFERRED SKILLS<br>
<ul><li>Bachelor&rsquo;s degree, or higher in Computer Science, Engineering, or a related field.</li><li>Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack</li><li>Experience developing for SQL Server Reporting Services (SSRS)</li><li>Experience developing for SQL Server Integration Services (SSIS)</li><li>Advanced Experience with SQL Server Database Administration and Performance Tuning</li><li>Experience with Networks, Web Page Administration, ETL, API, and EDI.</li></ul><br>
<b>
QUALIFICATIONS:</b></div><div><ul><li><br>
Must be a self-starter with a passion for resolving complex issues.</li><li>Ability to work independently as well as within a team environment.</li><li>Professional demeanor and the capacity to develop collaborative and effective working relationships with team members, customers, and vendors.</li><li>Ability to communicate clearly and concisely in both verbal and written form with customers, team members, stakeholders, in technical and non-technical situations, in the English language.</li><li>Ability to organize own work based on the priorities established.</li><li>Documented and proven experience in customer service.</li><li>Minimum of 4 years of experience with SQL T-SQL development and support.</li><li>Minimum of 3 years of combined experience as an Application Administrator.</li><li>Minimum of 2 years of experience with Microsoft SQL SSIS package development. Strong understanding and experience manipulating relational database schemas.</li></ul></div></div></div></div></div></div><div></div>

L3 Support Analyst

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