senior support analyst

Puget Sound Energy

<div><p>Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.</p><p></p><p><br>
PSE's Engineering Operations team is looking for qualified candidates to fill an open <b>Senior Business Support Analyst</b> position!</p><p><br>
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Standards, Quality, and Field Engineering teams. Responsible for technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. Support in the review and assessment of invoices for contracted engineering work or procured tools or equipment.</p><p></p><p><br>
Will support multiple departments in driving forward project management activities, data gathering and presentation support, process development and support, and other larger corporate initiatives. Will also support various Technical Communications activities support, including helping updating of websites, online forms, and various standards including the MatCat.</p><p></p><p><br>
Upholds the safety compliance standards inherent in PSE&rsquo;s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.</p><p>
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Uses advanced analytics and/or statistical methods to study and analyze available data and processes to determine trends, root causes, metrics, and leading and lagging indicators.<ul><li>
Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.</li><li>
Develops metrics and ongoing analysis for team support and improvement.</li><li>
Assesses current practices and develops new modeling approaches, tools, and process
<br>
improvement techniques.</li></ul></li><li>
Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.</li><li>
Builds strong relationships with internal and external stakeholders and constituents.</li><li>
Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.</li><li>
Develops and applies process improvement methodologies to business processes and procedures.</li><li>
Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><br>
LEADERSHIP SUPPORT</p><ul><li>
Web site (new main pages/changes of note).</li><li>
Metrics, KPI, and dashboard support (PowerBI)</li><li>
Organization of team resources, such as Teams sites, OpenText, or physical storage resource areas</li><li>
Backup/co-owner for department inboxes</li><li>
Co-approver of IAM requests</li></ul><p></p><p><br>
ENGINEERING TEAMS SUPPORT:</p><ul><li>
IT and Operations Technology (OT) support</li><li>
Assistance in coordinating Field Engineer data analysis, quality checking, and archiving</li><li>
Analysis and data entry support involving new commodities and SAP</li><li>
Assistance with authoring reports, such as WORD articles, RCAs, whitepapers, or other reports</li></ul><p>
Project management assistance.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2></div><div><ul><li>
Associate&rsquo;s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience.</li><li>
Experience working with relational database sytems (querying, analysis, reporting).</li><li>
Solid written, interpersonal, and group communication skills.</li><li>
Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos.</li><li>
Excellent problem solving skills.</li><li>
Project management skills.</li><li>
Ability to understand and explain technical concepts.</li><li>
Excellent writing, communication and customer service skills.</li><li>
Strong time management and organizational skills.</li><li>
Experience in providing guidance and direction to lower staff.</li><li>
Ability to take initiative and work both independently and as part of a team to accomplish objectives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Desired Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in related field.</li><li>
Experience leading projects or smaller teams.</li><li>
7 years utility-related experience.</li><li>
Related business-specific experience may include:<ul><li>
Advanced relational database experience (MS Access, SQL, Oracle).</li><li>
Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics).</li><li>
Experience in Adobe Acrobat Pro.</li><li>
Experience in CAD systems, such as AutoCAD or Microstation</li><li>
Programming language (Visual Basic, SQL, VB.NET, HTML).</li><li>
Knowledge of rate-making process.</li><li>
Familiarity with SAP, BI, PACE.</li></ul></li><li>
Process documentation and improvement experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div></div></div><div></div><p>
At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.</p><p></p><p><br>
The pay range for this position is $82,000.00 - $136,300.00, and this position is eligible for annual goals based incentive bonuses.</p><p></p><p><br>
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page<i> - </i><i>Why Work For Us (pse.com)</i><i>.</i></p><p></p><p><br>
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.</p><p></p><p><br>
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.</p><p></p><p><br>
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.</p></div>

Senior Business Support Analyst

Epsilon

<div><b>Overview</b><br>
<b>About Business Unit:</b><br>
SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
<br>
<br>
Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.
<br>
<br>
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
<br>
<br>
<b>Responsibilities</b><br>
<ul><li>
Ability to analyze, troubleshoot and resolve customer issues.
</li><li>Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
</li><li>Good abilities to build relationships and strong Customer focus
</li><li>Serves as customer contact for technical and service related problems
</li><li>Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
</li><li>Ability to deal with stressful situations with colleagues and customers
</li><li>Must have the ability to communicate effectively in English language both verbal and written
</li><li>Documenting troubleshooting and problem resolution steps, by determining best course of action.
</li><li>Should be able to understand development code for debugging purposes when needed.
</li><li>Ability to learn and adapt to new technologies based on organization needs
</li><li>Ensure all tickets meet the targets for resolution, escalation, documentation &amp; completion.
</li><li>Train and mentor team members and perform other duties as assigned.
</li><li>Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
</li><li>Create and report product improvement ideas including functional enhancements and supportability improvements.
</li></ul><br>
<b>Qualifications</b><br>
<ul><li>
Bachelor's Degree in computer or engineering related field (or related field experience).
</li><li>Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.
</li><li>Support Application running on Java/.net, with the ability to understand the code.
</li><li>RHEL operating system (certification preferred)
</li><li>A good AWS, Networking and Communication protocol knowledge
</li><li>Experience in Oracle DB and writing simple to medium complex sql queries
</li><li>Shell/Perl Scripting experience with a good knowledge of API, Webhooks &amp; HTML.
</li><li>Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
</li><li>Should be a self - driven individual and be able to independently handle the assignments.
</li><li>Development background in Java or .net would be a plus.
</li><li>Willingness to work in a 24/7 shifts.
</li></ul><br>
<b>Additional Information</b><br>
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.<br>
<br>
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.<br>
<br>
Our pillars aren't just words. They're how we show up every day.<br>
<ul><li><b>
People centricity: </b>We focus on employee well-being in an environment where colleagues truly care about each other.</li><li><b>
Collaboration:</b> We work together, support one another, and collectively achieve goals.</li><li><b>
Growth:</b> There are endless opportunities for growth through learning, development and career advancement.</li><li><b>
Innovation: </b>We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li><b>
Flexibility:</b> We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul><br>
Our values guide us to create value for our clients, our people and consumers.<br>
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul><br>
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.<br>
<br>
<b>Epsilon is an Equal Opportunity Employer.</b>
<br>
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.</div>

Senior Product Support Analyst

e& Egypt

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <ul>
  <li>
   To assist and facilitate the formulating, and report e&amp; long-term HR, Administration and Contracts Strategy to achieve corporate and e&amp; Group business objectives, Smart Spending and talent strategies.
  </li>
  <li>
   Support in designing Strategic KPIs for the HR, Administration and Contracts.
  </li>
  <li>
   Ensure the effective use of data in follow up activities, progress tracking, and strategic decision making.
  </li>
 </ul>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  Strategy Formulation:
 </p>
 <ul>
  <li>
   Prepare the strategic framework &amp; planning process necessary for setting and formulate the long-term strategies &amp; ensure sync with corporate strategy and e&amp; Group direction.
  </li>
  <li>
   Ensure people, vendors, and customers aspects fulfilment in all HR, Administration and Contracts initiatives.
  </li>
  <li>
   Ensure Integration of the Strategy formulation and operation plans with the HR and Administration.
  </li>
 </ul>
 <p>
  Insights &amp; Analysis:
 </p>
 <ul>
  <li>
   Periodical review of the Strategy &amp; KPIs while providing necessary recommendations for improvement and alignment with strategic goals.
  </li>
  <li>
   Support in Analyzing trends, patterns, and business drivers to generate actionable insights.
  </li>
  <li>
   Analyze gaps and opportunities and recommend corrective actions to enhance strategic delivery.
  </li>
 </ul>
 <p>
  Data Management &amp; Reporting:
 </p>
 <ul>
  <li>
   Ensure data governance, accuracy and consistency, across reporting platforms.
  </li>
  <li>
   Leverage data to support follow up processes, monitor progress, and ensure accountability across functions.
  </li>
  <li>
   Prepare structured, data driven reports for senior leadership, including the CHR&amp;AO.
  </li>
  <li>
   Develop and maintain reporting mechanism using departmental dashboards to support strategic visibility and timely decision making
  </li>
 </ul>
 <p>
  Presentation &amp; Communication:
 </p>
 <ul>
  <li>
   Continuously improve data visualization standards and reporting processes.
  </li>
  <li>
   Present insights and recommendations to the People Strategy &amp; Analytics Manager in a clear and compelling manner.
  </li>
  <li>
   Prepare executive level presentations for the CHR&amp;AO, summarizing progress, risks, and strategic priorities.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strategy Background.
  </li>
  <li>
   HR Background.
  </li>
  <li>
   Analytical Background.
  </li>
  <li>
   PMO Basics.
  </li>
  <li>
   Critical Pathway.
  </li>
  <li>
   Presentation Skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Decision Support Analyst

LinkedIn

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 <br/>
 <br/>
 Join us to transform the way the world works.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 <br/>
 <br/>
 This role will be based in Bangalore IN and requires Saturday and Sunday to be two of the working days.
 <br/>
 <br/>
 Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. We are looking for a Senior Trust Review Operations Analyst to be a critical part of keeping LinkedIn a professional and safe place.
 <br/>
 <br/>
 In this role, you will be responsible for completing reviews of both content and entities on LinkedIn&rsquo;s platform. You will need to exhibit and maintain expertise in identifying and understanding abuse perpetrated by inauthentic entities on LinkedIn as well as have the ability to comprehend and apply policies across different content sources. You will be responsible for expert level account and content labeling, contributing to the excellence of operations, and contributing to special projects/initiatives to drive the business forward. You will work with cross functional partners to innovate and define processes and policies that will help mitigate account abuse, content abuse, scams and terms of Service violations and a variety of other issues dealing with the integrity of the site.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Weekend shift analyst supporting Content and Account Site Enforcement, escalation triage and escalation protocol (includes mandatory schedule for working Saturday &amp; Sunday)
  </li>
  <li>
   Independently resolve cases within defined scope, escalating more complex or high‑risk scenarios with guidance when required
  </li>
  <li>
   Triage and prioritize work based on urgency, risk, and impact
  </li>
  <li>
   Collaborate and communicate effectively with internal stakeholders such as Policy, Product, Engineering, Legal, and Customer Support, contributing insights and supporting process, workflow, and tooling improvements with guidance when needed
  </li>
  <li>
   Maintain and grow expertise in content and accounts space, escalation review, trends and rapid response through proactive learning, education and trend sharing with leadership and cross functional partners
  </li>
  <li>
   Contribute to operational improvements within Site Enforcement by identifying gaps, raising opportunities for improvement, and supporting changes that help maintain and improve quality in a dynamic enforcement environment
  </li>
  <li>
   Working within escalations and site enforcement review queues at least 60% of time.
  </li>
  <li>
   Support investigations into metric variations and trends, including assisting with root cause analysis on complex issues and surfacing findings and recommendations to inform operational discussions with guidance
  </li>
  <li>
   Contribute to development of new processes or procedures for required analytics. Applies processes to gather, organize and review operational data/metrics
  </li>
  <li>
   Collaborate with team members and cross‑functional partners to help identify, monitor, and communicate emerging trends, escalating more complex patterns or risks to senior team members when needed
  </li>
  <li>
   Own execution of assigned tasks or project components, clarifying requirements with support, contributing to solution development, and delivering outcomes on time while seeking guidance when appropriate
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BA/BS Degree or equivalent practical experience
  </li>
  <li>
   2+ years of experience in one or more of the following areas: content and account moderations, escalation &amp; rapid response, root cause analysis, or similar.
  </li>
  <li>
   2+ years experience in content moderation &amp; account labeling for enforcement or measurement.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional written and verbal communication skills using a variety of communication channels
  </li>
  <li>
   2+ years of experience in one or more of the following areas: escalation &amp; rapid response, escalation prevention, root cause analysis or similar.
  </li>
  <li>
   2+ years experience in content moderation &amp; account labeling for enforcement or measurement
  </li>
  <li>
   Passion for understanding and identifying escalation trends and patterns for ongoing prevention
  </li>
  <li>
   Knowledge of escalation-based protocols and working in a high stakes environment
  </li>
  <li>
   Experience with structuring and running SQL queries
  </li>
  <li>
   Experience within executive level communications, escalation management and response
  </li>
  <li>
   Excellent interpersonal skills, strong written and spoken communications skills. Ability to work flexibly and to exercise good judgment in a high-pressure environment.
  </li>
  <li>
   A well-developed sense of urgency and follow-through to ensure tasks are completed on time and with quality
  </li>
  <li>
   Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
  </li>
  <li>
   Superior time management skills and ability to meet deadlines with minimum supervision.
  </li>
  <li>
   Self-starter with the ability to work independently and on multiple initiatives at the same time.
  </li>
  <li>
   Proven ability to self-manage career performance and professional growth.
  </li>
  <li>
   Experience with agentic solutions, automating workflows and creating efficiencies through the practical application of AI tools like copilot, claude, etc..
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Suggested Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Escalations management
  </li>
  <li>
   Project Management
  </li>
  <li>
   Critical Thinking &amp; Judgment
  </li>
  <li>
   Trust and Safety
  </li>
  <li>
   Data Analysis (SQL, Python)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  India Disability Policy
  <br/>
  <br/>
 </strong>
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 <br/>
 <br/>
 <strong>
  Global Data Privacy Notice for Job Candidates
  <br/>
  <br/>
 </strong>
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 <br/>
 <br/>
</div>


Senior Trust Operations Analyst

Herbalife

<div>Overview:
<div><b>
THE ROLE:</b></div><div>
As a Senior Analyst in the Business Systems Support team, you will play a crucial role in supporting the design of business processes to optimize and develop technology solutions on the business side. You will work closely with end users and technical teams to resolve system-related issues. You will assist in implementing enhancements to Oracle modules, the ServiceNow catalog services, and other business-related applications within the scope of the Business Systems Support team.</div><p></p><div><b>
HOW YOU WOULD CONTRIBUTE:</b></div><ul><li><div>
Provide hands-on support and troubleshoot daily system issues.</div></li><li><div>
Contribute to identifying and resolving core problems reported by the business.</div></li><li><div>
Gather business requirements and define the scope of changes with business users.</div></li><li><div>
Provide input on process improvements, technical solutions, and innovations.</div></li><li><div>
Assist in technology projects by addressing testing issues in collaboration with the technology team.</div></li><li><div>
Conduct functional testing and support user testing for system enhancements as needed.</div></li><li><div>
Assist in preparing functional documentation.</div></li><li><div>
Support the training program and the development of the global training hub.</div></li><li><div>
Collaborate with business users, developers, and the management team.</div></li><li><div>
Support other tasks and projects as requested by the line manager.</div></li></ul><p></p><div><b>
WHAT&rsquo;S SPECIAL ABOUT THE TEAM:</b></div><div>
The GBS Business Systems Support team, part of the GBS Service Management Team, is at the forefront of driving operational excellence for the systems used by the GBS organization. As the primary point of contact for GBS centers, Finance, and HR, we provide essential support for strategic systems and technology projects.</div><div>
Joining this dynamic team means you will have the opportunity to shape process and system solutions, influence strategy, and collaborate across functions to create a meaningful impact on our organization's journey toward excellence.</div><p></p><div><b>
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:</b></div><div><b>
Experience Required</b></div><ul><li><div>
Over 3 years of experience in collecting and validating business requirements.</div></li><li><div>
Over 1 year of experience maintaining Oracle Finance Applications and ServiceNow.</div></li><li><div>
Experience conducting application testing.</div></li><li><div>
Experience with reporting tools (Oracle BI, Microsoft Power BI).</div></li><li><div>
Experience working on global projects.</div></li><li><div>
Proven experience as a Subject Matter Expert (SME) or individual contributor.</div></li></ul><div><b>
Essential Technical Skills/Knowledge</b></div><ul><li><div>
Strong technical knowledge of Oracle Finance modules (Receivables, Payables, Intercompany, Fixed Assets, Cash Management, and General Ledger) in EBS/Cloud.</div></li><li><div>
Experience with SQL.</div></li><li><div>
Basic technical knowledge of ServiceNow architecture and integrations.</div></li><li><div>
Knowledge of IT Service Management tools.</div></li><li><div>
Proficiency in using shared work tools.</div></li><li><div>
Good understanding of financial processes (P2P, O2C, R2R).</div></li><li><div>
Knowledge of Oracle reporting tools.</div></li><li><div>
Understanding of the project lifecycle and the roles of project participants.</div></li><li><div>
System troubleshooting: Ability to provide hands-on support and troubleshoot system issues reported globally.</div></li><li><div>
Documentation: Ability to prepare functional documentation and system guides for end users, collecting business requirements on the how and why.</div></li></ul><div><b>
Power Skills</b></div><ul><li><div>
Ability to work independently with minimal supervision.</div></li><li><div>
Ability to set priorities based on business requirements and manager&rsquo;s guidelines.</div></li><li><div>
Aptitude for delivering training to end users across a wide audience.</div></li><li><div>
Proficiency in English, both verbal and written.</div></li><li><div>
Collaboration: Ability to collaborate with cross-functional teams.</div></li><li><div>
Problem-solving: Strong problem-solving skills, leading the identification and resolution of technical issues, and taking ownership and responsibility for outstanding system issues and queries.</div></li></ul><div><b>
Additional Skills and Qualifications (Nice to Have)</b></div><ul><li><div>
Experience with SharePoint Online, PowerApps, Power Automate, or Power BI.</div></li><li><div>
Experience with the implementation of Oracle Fusion or ServiceNow.</div></li></ul><p></p><div><b>
Education</b></div><ul><li><div>
A bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.</div></li></ul></div>

Sr. Analyst, Business Systems Support

<div><p>Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.<br>
Job Title: Simcorp Dimension Support Lead Analyst<br>
Position: Software Engineer
<br>
Experience: J0226-0794<br>
Category: Software Development/ Engineering<br>
Shift: General<br>
Main location: Bangalore/Hyderabad/Chennai<br>
Employment Type: Full Time<br>
Education Qualification: Bachelor&rsquo;s degree in computer science or related field or higher with minimum 5 years of relevant experience.<br>
Position Description:
<br>
We are looking for an experienced Software Lead Analyst Simcorp Dimension support- to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications.<br>
#LI-AS26</p><p><b>
Your future duties and responsibilities</b></p><ul><li>Should have the ability to work 100% independently with no supervision as a self-initiator and applies knowledge of subject matter in Application Support.</li><li>Configure, monitor, and troubleshoot SimCorp Dimension inbound and outbound interfaces, including workflows, business rules, validations, and dependencies, while performing impact analysis and end-to-end testing for configuration and integration changes across environments and resolve integration issues and data discrepancies if any.</li><li>Manage interface-related batch jobs and job chains in Control-M (scheduling, monitoring, restarts, and failure recovery).</li><li>Should have good experience in incident management process and ticketing tools like ServiceNow / ITSM tool.</li><li>Good understanding and work experience in production support processes.</li><li>Should be able to take up complete ownership of the work.</li><li>Must have mentoring skills and guiding ability to help other members in the team.</li><li>Good communication skills are required to coordinate with different stakeholders to understand and update the client&rsquo;s requirements and issues.</li><li>Willingness to work in shifts/weekends as per business need.</li><li>Work experience in tracking the work using tools like JIRA.</li><li>Capable to be a tech led to guide for a team of about 5 members.</li></ul><p><b>
Required qualifications to be successful in this role</b></p><div>
Must-Have Skills:<br>
<ul><li>Simcorp Dimension support lead analyst with experience in production support, patch update, version upgrade and functional enhancements.</li><li>Possess in depth knowledge and skills to effectively deal with issues, challenges within field of specialization to address application issues and incidents.</li><li>Must have very good analytical and troubleshooting skills.</li><li>He/she must have good knowledge of key applications integrating/communicating with Simcorp Dimension, such as Bloomberg, SWIFT etc.</li></ul>
Good-to-Have Skills<br>
<ul><li>Experience in setting up and stabilizing SimCorp Dimension integrations in new environments is highly desirable.</li><li>Good to have PowerShell and Python scripting knowledge.</li><li>Good to have knowledge in Oracle database and Exact environment.</li></ul><br>
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.</div><p><b>
Together, as owners, let&rsquo;s turn meaningful insights into action.</b><br>
<br>
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you&rsquo;ll reach your full potential because&hellip;<br>
<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That&rsquo;s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company&rsquo;s strategy and direction.<br>
<br>
Your work creates value. You&rsquo;ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.<br>
<br>
You&rsquo;ll shape your career by joining a company built to grow and last. You&rsquo;ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
<br>
<br>
Come join our team&mdash;one of the largest IT and business consulting services firms in the world.</p></div>

Simcorp Dimension Support Senior Analyst

<div><p>Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.<br>
Job Title: Simcorp Dimension Support Lead Analyst<br>
Position: Software Engineer
<br>
Experience: J0226-0793<br>
Category: Software Development/ Engineering<br>
Shift: General<br>
Main location: Bangalore/Hyderabad/Chennai<br>
Employment Type: Full Time<br>
Education Qualification: Bachelor&rsquo;s degree in computer science or related field or higher with minimum 5 years of relevant experience.<br>
Position Description:
<br>
We are looking for an experienced Software Lead Analyst Simcorp Dimension support- to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications.<br>
#LI-AS26</p><p><b>
Your future duties and responsibilities</b></p><ul><li>Should have the ability to work 100% independently with no supervision as a self-initiator and applies knowledge of subject matter in Application Support.</li><li>Configure, monitor, and troubleshoot SimCorp Dimension inbound and outbound interfaces, including workflows, business rules, validations, and dependencies, while performing impact analysis and end-to-end testing for configuration and integration changes across environments and resolve integration issues and data discrepancies if any.</li><li>Manage interface-related batch jobs and job chains in Control-M (scheduling, monitoring, restarts, and failure recovery).</li><li>Should have good experience in incident management process and ticketing tools like ServiceNow / ITSM tool.</li><li>Good understanding and work experience in production support processes.</li><li>Should be able to take up complete ownership of the work.</li><li>Must have mentoring skills and guiding ability to help other members in the team.</li><li>Good communication skills are required to coordinate with different stakeholders to understand and update the client&rsquo;s requirements and issues.</li><li>Willingness to work in shifts/weekends as per business need.</li><li>Work experience in tracking the work using tools like JIRA.</li><li>Capable to be a tech led to guide for a team of about 5 members.</li></ul><p><b>
Required qualifications to be successful in this role</b></p><div>
Must-Have Skills:<br>
<ul><li>Simcorp Dimension support lead analyst with experience in production support, patch update, version upgrade and functional enhancements.</li><li>Possess in depth knowledge and skills to effectively deal with issues, challenges within field of specialization to address application issues and incidents.</li><li>Must have very good analytical and troubleshooting skills.</li><li>He/she must have good knowledge of key applications integrating/communicating with Simcorp Dimension, such as Bloomberg, SWIFT etc.</li></ul>
Good-to-Have Skills<br>
<ul><li>Experience in setting up and stabilizing SimCorp Dimension integrations in new environments is highly desirable.</li><li>Good to have PowerShell and Python scripting knowledge.</li><li>Good to have knowledge in Oracle database and Exact environment.</li></ul><br>
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.</div><p><b>
Together, as owners, let&rsquo;s turn meaningful insights into action.</b><br>
<br>
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you&rsquo;ll reach your full potential because&hellip;<br>
<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That&rsquo;s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company&rsquo;s strategy and direction.<br>
<br>
Your work creates value. You&rsquo;ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.<br>
<br>
You&rsquo;ll shape your career by joining a company built to grow and last. You&rsquo;ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
<br>
<br>
Come join our team&mdash;one of the largest IT and business consulting services firms in the world.</p></div>

Simcorp Dimension Support Lead Analyst

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