senior support engineer

Klystron Global

Senior IT Support Engineer (4&ndash;7 Years Experience)Job SummaryWe are seeking a Senior IT Support Engineer to provide technical assistance and ensure the smooth operation of hardware, software, networks, and enterprise applications. The role involves diagnosing and resolving technical issues, configuring systems, and providing both on-site and remote support to internal teams and customers.The ideal candidate will have strong troubleshooting skills, the ability to communicate technical concepts clearly, and experience supporting enterprise applications and IT infrastructure. This role also requires coordination with development teams, stakeholders, and end users to ensure systems are functioning efficiently and meeting business requirements.Candidates with certifications in Microsoft, Cisco, Linux, or similar technologies will have an added advantage.Ultimately, you will be a trusted technical professional who delivers timely, accurate, and reliable solutions to technical challenges.Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application-related issues</li><li>Diagnose and resolve technical problems including system configuration, account setup, and network connectivity</li><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and other IT equipment</li></ul>Issue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly communicated</li><li>Support application testing, user acceptance testing (UAT), and deployment</li><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal teams</li><li>Follow up with users to ensure systems are functioning properly after issue resolution</li></ul>Documentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or similar roles</li><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)</li><li>Good understanding of computer systems, networking, and mobile devices</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written English</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthApplication Question(s):<ul><li>Are you in Bahrain ?</li><li>Do you have experience in supporting self-service Kiosks?</li></ul>Work Location: In person

Senior IT Support Engineer

AKSIT GLOBAL (PRIVATE) LIMITED

Company: AKSIT GLOBAL Location: Office # 16-17,1st floor, E1 Emporium, Paradise Boulevard, Main GT Rd, near Bahria Paradise Gate, Rawalpindi, Pakistan.About us AKSIT Global is a technology driven company focused on delivering secure, scalable and smart digital solutions. We work with global clients across multiple platforms, helping businesses grow through strategic digital services and strong client relationships.Job SummaryWe are seeking a skilled Senior IT Support Engineer to manage and maintain our client&rsquo;s IT infrastructure, including networks, servers, wireless systems, helpdesk operations and end-user support. The candidate will ensure high system availability, strong security standards and efficient IT service delivery across the organization.Key Responsibilities<ul><li>Oversee helpdesk operations using ticketing systems such as Jira etc.</li><li>Administer Windows/Linux servers, Active Directory, backups and virtualization platforms.</li><li>Provide advanced troubleshooting for hardware, software and network-related issues.</li><li>Ensure endpoint security, regular updates and data protection compliance.</li><li>Maintain IT asset inventory and technical documentation.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>2+ years of hands-on experience in IT support.</li><li>Experience with helpdesk/ticketing systems.</li><li>Relevant certifications (CCNA, MCSA, Security+) are an advantage.</li></ul>Key Skills<ul><li>Excellent client handling and customer service skills.</li><li>Strong teamwork and collaboration abilities.</li><li>Effective verbal and written communication skills.</li><li>Self-motivated, proactive and willing to learn new technologies.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul>What We Offer<ul><li>Practical industry exposure.</li><li>Hands-on experience with real client projects along with professional work environment.</li><li>Competitive Salary and Bonuses.</li></ul>How to Apply:Send your resume to hr@aksitglobal.com or WhatsApp: +92 300 0311868.Visit our website: www.aksitglobal.comJob Type: Full-timeWork Location: In person

HAI Group

<div>Position Overview
The Senior Support Desk Engineer plays a critical role in the technical support team, acting as the escalation point for complex technical issues that cannot be resolved by initial support. This position requires a strong understanding of the company's products, services, and systems, as well as excellent troubleshooting and customer service skills. The Senior Support Desk Engineer works closely with support staff, development teams, and other technical specialists to ensure timely and effective resolution of customer issues. 
Essential Functions<ul><li> Provide advanced technical support for software, hardware, and network-related issues escalated from initial support.</li><li> Asset tracking and inventory management, keeping track of all IT assets, including hardware, software and contracts, and maintaining accurate records.</li><li> Diagnose, troubleshoot, and resolve complex customer problems via phone, email, chat, or remote access tools.</li><li> Ensure that all support activities, resolutions, and customer communications are thoroughly documented within the ticketing system.</li><li> Work in partnership with the Infrastructure and Application Development teams to assist with the resolution and escalation of product bugs or systemic issues.</li><li> Management and execution of deployment requests.</li><li> Assist in creating and updating technical documentation, knowledge base articles, and FAQs.</li><li> Offer technical instruction and support to Service Desk team members.</li><li> Participate in root cause analysis and provide feedback for product and process improvements.</li><li> Ensure timely follow-up and communication with customers regarding issue status and resolution.</li><li> Keep up to date with IT products, services, and trends to ensure platforms remain modern and relevant in your planning.</li><li> Collaborate closely with operations engineers during escalations involving complex, non‑routine, or systemic technical issues.</li></ul> 
Job Requirements<ul><li> Bachelor&rsquo;s degree in computer science, Information Technology, or related field (or equivalent experience).</li><li> 5+ years of experience in technical support or IT helpdesk role.</li><li> Strong analytical and problem-solving skills with attention to detail.</li><li> Proficiency of System Software (Windows and IOS), networking protocols, and application software including General Purpose, Customized and Utility applications.</li></ul>
o M365
o Share Point
o Copilot 
Knowledge, Skills and Abilities<ul><li> Excellent verbal and written communication skills.</li><li> Ability to work independently and within a team environment.</li><li> Customer-focused attitude and ability to manage challenging situations professionally.</li><li> Experience with ticketing systems and remote support tools, Jira experience is a plus.</li><li> Technical certifications (e.g., CompTIA, Microsoft) are a plus.</li><li> Experience supporting enterprise-level clients or mission-critical environments.</li><li> Knowledge of cloud technologies, virtualization, and cybersecurity concepts.</li><li> Ability to handle multiple tasks and prioritize effectively under pressure.</li><li> Strong desire for continuous learning and professional development.</li></ul> 
Work Environment and Physical Demands<ul><li> Inside climate-controlled office building</li><li> Prolonged sitting and using a PC</li><li> &lt;10% Travel</li><li> Ability to lift 25lbs</li></ul> 
Department Overview
HAI Group's Information Technology department is responsible for delivering business solutions through effective program execution of key business and operational initiatives across the organization, following Scaled Agile Frameworks' (SAFe) principles.
The Information Technology Department works closely with internal and external business partners using their subject matter expertise to strategically invest in information systems and infrastructure across the enterprise. Flexible and adaptive to customer needs, the Information Technology Team takes a broad view of the HAI Group enterprise; contributing research and development to strengthen and add value to business operations.
Information Technology develops its team in both the technical and leadership career paths to support customers while meeting the development needs of the team. Highly responsive, the team continually explores best practices and their application to growing the HAI Group enterprise. 
Company Overview
 HAI Group&reg; , is the nation&rsquo;s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group&reg; was recognized as a Top Workplace from 2020-2025. 
Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers&rsquo; expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy. 
HAI Group Benefits and Perks<ul><li> Bonus program eligibility</li><li> Annual merit program</li><li> Outstanding 401(k) program and non-elective contribution</li><li> Flexible work schedules</li><li> Generous paid time off, paid volunteer days and paid holidays</li><li> Medical, vision and dental Insurance</li><li> Company paid life, AD&amp;D, short-term disability, and long-term disability coverage</li><li> HSA, FSA and dependent care options</li><li> On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area</li><li> Tuition reimbursement and loan repayment</li><li> Professional development</li><li> Community outreach</li></ul> 
HAI Group is an Equal Opportunity Employer. 
HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.
No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.</div>

Senior Support Desk Engineer

Outseer

<div>About Outseer

At Outseer, we&rsquo;re helping our customers make the world a safer place. Our All-Cause Fraud prevention platform combines AI, behavioral biometrics and consortium intelligence to stop fraud, not customers across the globe. We&rsquo;re a team that makes things happen, stays humble, adapts fast, and keeps it real, growing our business and each other every day. 
What you&rsquo;ll achieve:

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching. 


This role will serve as second-tier technical support and project delivery to our customers, focusing on resolving complex technical product issues. Strong problem-solving abilities, technical expertise, and a customer-centric approach will be critical in ensuring customer satisfaction and delivering exceptional support. 
Essential Duties
<ul>
<li>Provide second-tier technical support to customers, handling escalated issues from the frontline support team.</li>
<li>Utilize a structured troubleshooting methodology that includes problem recognition, research, isolation, and resolution steps.</li>
<li>Diagnose and resolve complex technical product issues, ensuring timely and accurate resolutions.</li>
<li>Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to address customer issues effectively.</li>
<li>Serve as a technical expert, providing guidance and mentoring to junior support engineers.</li>
<li>Participate in project delivery activities, ensuring successful implementation and deployment of our products.</li>
<li>Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.</li>
<li>Actively communicate with customers throughout the support process, keeping them informed of progress and expected resolutions.</li>
<li>Identify patterns or trends in customer issues and provide feedback to the product development team for continuous improvement.</li>
<li>Stay up to date with the latest product features and updates, acquiring in-depth knowledge to provide accurate and effective support.</li>
<li>Contribute to process improvement initiatives, optimizing support workflows, and enhancing customer experience.</li>
<li>Available to work 24X7X365 organization, shift work, holidays, and on-call responsibilities may be required.</li></ul> 


Desired Requirements
<ul><li>Bachelor&rsquo;s degree in a technical discipline (Engineering, Computer Science, Information Systems etc.) or equivalent of 4 years&rsquo; experience in customer support roles, preferably in a technical or software-related field.</li>
<li>Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to diagnose and resolve customer inquiries efficiently.</li>
<li>A polite and supportive demeanor that delights our customers and ensures they are well taken care of with every interaction.</li>
<li>Ability to work well under pressure and manage multiple customer requests simultaneously.</li>
<li>Attention to detail and strong organizational skills to accurately document customer interactions and issue resolutions.</li>
<li>Proficiency in working with multiple databases and standard web architectures.</li>
<li>Ability to work both independently and collaboratively within a team-oriented environment.</li>
<li>Dedication to providing exceptional customer service and maintaining high customer satisfaction levels.</li>
<li>Willingness to learn and adapt to new technologies and product updates.</li>
<li>Availability to work flexible hours, including weekends and holidays, if required.</li>
<li>Knowledge of administration with J2EE web applications (Tomcat/Websphere/Weblogic/JBoss) would be bonus.</li>
<li>Basic Network (TCP/IP routing, TCP/UDP communications, DNS, TOR networking, etc.)</li>
<li>Industry specific technologies:
<ul><li>2FA/MFA (KBA, OTP, Biometrics)</li>
<li>Single-Sign On</li>
<li>3D Secure and EMVCo payment framework</li>
</ul></li><li>Basic understanding around applications built on LAMP/MEAN stack
<ul><li>Understanding about database technologies and SQL queries</li>
<li>Basics around HTML/Javascript/PHP</li>
<li>Basics concepts around APIs and SOAP methodologies</li>
<li>Understanding of programming languages, such as Java</li>
</ul></li><li>Understanding about SSL/TLS encryption</li></ul> 


Desired Behaviors
<ul>
<li>Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.</li>
<li>Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.</li>
<li>Effective Workload Management: Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.</li>
<li>Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.</li>
<li>Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.</li>
<li>Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.</li>
<li>Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.</li>
<li>Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles.</li>
<li>Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.</li></ul> 


Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages</div>

Senior Customer Support Engineer

Advansys

<div>Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
Job description:<ul><li>
Provide technical support for RAID-related systems, resolving issues related to SQL &amp; PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.</li><li>
Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.</li><li>
Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.</li><li>
Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.</li><li>
Perform root cause analysis for recurring issues and implement long-term solutions.</li><li>
Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.</li><li>
Assist in the automation of common support tasks using Python scripting and SQL automation.</li><li>
Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected.</li><li>
Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.</li><li>
Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support.</li><li>
Assist with deployments and system upgrades, ensuring minimal disruption to ongoing operations.</li></ul> 
Requirements 
<ul><li>
Familiarity with big data technologies (e.g., Hadoop, Kafka, etc.).</li><li>
Experience with Linux</li><li>
Knowledge of data warehousing and data storage solutions.</li><li>
Experience in creating automated reports and performance metrics.</li><li>
Previous experience in customer-facing support roles or IT support engineering.</li></ul> 

Benefits<ul><li> 
Hybrid Working Model</li><li>Social and Medical insurance</li><li>Flexible and Friendly working environment</li></ul></div>

Senior RAID Support Engineer

Advansys ME

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job description: 
Provide technical support for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
 Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
 Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.
 Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.
 Perform root cause analysis for recurring issues and implement long-term solutions.
 Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
 Assist in the automation of common support tasks using Python scripting and SQL automation.
 Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected.
 Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
 Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support.
 Assist with deployments and system upgrades, ensuring minimal disruption to ongoing operations.
 
Requirements
 Familiarity with big data technologies (e.g., Hadoop, Kafka, etc.).
 Experience with Linux
 Knowledge of data warehousing and data storage solutions.
 Experience in creating automated reports and performance metrics.
 Previous experience in customer-facing support roles or IT support engineering.
 Benefits
 
<ul>
<li>Hybrid Working Model</li>
<li>Social and Medical insurance</li>
<li>Flexible and Friendly working environment</li>
</ul>

Zimperium

<div><div>Duties:
</div><div>Will research, diagnose, and resolve issues raised by the customers in collaboration with our Product, DevOps and engineering teams. Specific duties include:</div><div>
1. Apply expertise with mobile applications and SaaS based delivery models to troubleshoot and debug issues reported by customers;</div><div>
2. Validate customer-specific fixes and releases in collaboration with quality assurance team and develop technical documentation for specific customer needs;</div><div>
3. Gather and analyze customer feedback per standard escalation procedures for unresolved product issues and bugs and create JIRAs for engineering team;</div><div>
4. Work closely with customer success, development and product teams in different time zones to address customer issues;
</div><div>5. Mentor new team members who join in as Customer Support Engineers;</div><div>
6. Lead calls with Partners who OEM our Product to ensure that they are getting the right help to address the customer issues;</div><div>
7. Provide training to new team members or Partners on relevant Product areas;</div><div>
8. Work with cross-functional teams to provide usage visibility to leadership as well as partners; and
</div><div>9. Triage customer issues escalated by Level 1, Level 2 Support, and escalate them to Engineering with more details as needed.</div><div></div><div> 
May telecommute from anywhere in the US.</div><div></div><div> 
Position Requirements:</div><div>
Master&rsquo;s Degree in Computer Science, Computer Engineering, or a related field plus 2 years of experience in software development or customer support roles. Experience must include the following, which may be gained concurrently:</div><div>
1) 2 years of experience utilizing Android Studio to test sample applications;</div><div>
2) 2 years of experience utilizing SQL and Python to manage and query databases;</div><div>
3) 1 year of experience designing custom APIs to troubleshoot customer issues;</div><div>
4) 1 year of experience utilizing SIEM tools including Splunk;</div><div>
5) 1 year of experience utilizing MDM Solutions such as Intune and AirWatch.</div><div></div><div> 
Salary:$113,850 - $115,875/year,
</div><div>M-F, 9 a.m. to 5 p.m.</div><div></div><div> 
Apply online at www.zimperium.com/careers/ or mail resume to Staffing, Zimperium, Inc., 4055 Valley View Lane, Suite 300, Dallas, TX 75244. Reference 047550-049 in reply.</div><div></div><div> 
This position is part of Zimperium Inc.&rsquo;s employee referral program and is eligible for an employee referral incentive.</div></div>

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