senior support engineer

McDermott International, Ltd

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The Senior Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Construction Support (Eng) -related problems and will work independently with minimal guidance. The Senior Construction Support Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Construction Support (Eng). As such, they must have in-depth expertise in Construction Support (Eng) as well as broad knowledge of the Construction Support (Eng) discipline within the Engineering function.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Tasks and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform conceptual, FEED, Studies, and detailed analyses and design as per design basis, project specifications, design codes, and standards
  </li>
  <li>
   Direct Engineering team as a Project Coordinator on small projects
  </li>
  <li>
   Apply knowledge and skills to a wide range of standard and nonstandard situations
  </li>
  <li>
   Prepare clear and accurate detailed design calculations and analyses including design reports and procedures
  </li>
  <li>
   Manage own time to meet agreed deadlines and budgets and develop plans for short-term work activities in own area
  </li>
  <li>
   Clearly communicate and explain complex issues and work to establish understanding
  </li>
  <li>
   Be fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues
  </li>
  <li>
   Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders
  </li>
  <li>
   Interface with all disciplines to develop clash-free designs
  </li>
  <li>
   Interface with other departments to obtain input for discipline designs and drawings
  </li>
  <li>
   Maintain close cooperation with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
  </li>
  <li>
   Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager
  </li>
  <li>
   Assist in the preparation of estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates
  </li>
  <li>
   Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
  </li>
  <li>
   Prepare Discipline engineering design basis, philosophies, and technical specifications, as required
  </li>
  <li>
   Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
  </li>
  <li>
   Attend project review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
  </li>
  <li>
   Provide technical direction and review of Designers producing products related to Construction/Installation Support Engineering
  </li>
  <li>
   Prepare and review design reports and procedures
  </li>
  <li>
   Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
  </li>
  <li>
   When assigned, assist procurement personnel in producing Discipline equipment, materials, and services; ensuring that work produced complies with customer objectives and procedures Procurement assistance includes preparing and reviewing requisitions, evaluating technical quotations and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer
  </li>
  <li>
   Check engineering performed by others within the Discipline
  </li>
  <li>
   Perform design verification through single-discipline check/inter-discipline check (IDC)
  </li>
  <li>
   Provide technical support to all fabrication queries, including identifying defect/rectification requirements
  </li>
  <li>
   Keep the Lead engineer apprised of all activities and concerns, technical, budgetary, and manpower related
  </li>
  <li>
   Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
  </li>
  <li>
   Participate in internal, Customer, and third-party technical audits on engineering deliverables and vendor documents
  </li>
  <li>
   Assist Lead engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
  </li>
  <li>
   Capture lessons learned and enter into MDR&rsquo;s Lessons Learned system
  </li>
  <li>
   Act as a resource for colleagues with less experience
  </li>
  <li>
   Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
  </li>
  <li>
   Be aware of costs related to own work and of the discipline
  </li>
  <li>
   In FabCSE, perform/review designs, analyses, evaluations, calculations, and procedures such as:
  </li>
  <ul>
   <li>
    Erection sequences for jackets, topsides, and other structures
   </li>
   <li>
    Loadout procedures and guidance during the operations
   </li>
   <li>
    Construction lift analyses and procedures for activities such as floatover, stackings roll-ups, etc.
   </li>
   <li>
    Weighing procedures
   </li>
   <li>
    Design and detailing of miscellaneous fabrication yard items
   </li>
   <li>
    Crane arrangements and rigging arrangements
   </li>
   <li>
    Trailer arrangements/operations, including drawings and procedures
   </li>
  </ul>
  <li>
   Assist the Lead Engineer in coordinating critical operations pre-activity meetings and attend yard critical operations
  </li>
  <li>
   Additional skills (preferred, not mandatory) - perform/review Pipeline Installation Engineering designs, analyses, evaluations, calculations, and procedures for transportation and installation:
  </li>
  <ul>
   <li>
    Submarine pipelines
   </li>
   <li>
    Risers
   </li>
   <li>
    Spools
   </li>
   <li>
    PLETS and manifolds
   </li>
   <li>
    Cables
    <br/>
   </li>
  </ul>
 </ul>
 Reports to:
 <br/>
 <br/>
 Functional: Discipline Lead Engineer
 <br/>
 <br/>
 Liaise With: All Engineering disciplines, Fabrication Group, Safety Dept, Document Control, Procurement Group, Project
 <br/>
 <br/>
 Management Team, Subcontractors and Vendors, and Customers.
 <br/>
 <br/>
 Supervises: Engineers
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Qualifications and Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Naval Architecture, Civil / Structural / Mechanical Engineering (Master&rsquo;s degree preferred)
  </li>
  <li>
   8-15 years of experience in oil and gas with a major contractor or consultant predominantly performing construction and installation design
  </li>
  <li>
   Strong working knowledge of many design techniques and analysis methods, and detailed knowledge of the content and application of standards codes and guidelines as applicable for onshore and offshore construction
  </li>
  <li>
   Preferably Registered Professional Engineer or member of a professional engineering society
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 <br/>
 <br/>
 For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
 <br/>
 <br/>
</div>


Senior Construction Support Engineer

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon's mission is to be Earth's most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world with hundreds of thousands of associates providing support 24/7 in over 22 languages.<br>
<br>
The Network Solutions org within CS is building intelligent, adaptive systems that match customers to optimal experiences and continuously improve service quality at scale. The Journey Management (JM) Team within Network Solutions is looking for a Senior Business Intelligence Engineer to own the data modeling, analytics, and metrics infrastructure for Precision Match, the foundational capability that routes customers to the right support the first time for complete resolution. Journey Completion is the learning and corrective arm of Journey Management building Match Quality Intelligence that runs the flywheel to continuously refine matching quality and develops associates.<br>
<br>
In this role, you will design analytics-ready data models that transform raw pipeline data into structured datasets enabling inspection of matching quality at scale. You will own executive-facing dashboards and automated reporting for P0 Precision Match metrics including First Contact Resolution Rate, Transfer Rate, repeat contact rates, and attribution breakdowns. You will build BI capabilities that enable cross-functional partners to inspect matching performance and surface actionable insights without ad-hoc manual analysis. You will partner with engineering and science teams to define metrics governance, ensure data fidelity, and establish sources of truth for Precision Match reporting.<br>
The ideal candidate is a self-starter comfortable with ambiguity who communicates effectively across technical and non-technical teams and seeks to tell the story of the data with little direction.<br>
<br>
Key job responsibilities<br>
As the Senior Business Intelligence Engineer (BIE) for Journey Completion, you will be the single-threaded owner of the analytics and reporting infrastructure that powers Precision Match decision-making. You will operate at the intersection of data engineering, business intelligence, and product analytics, building systems that make matching performance visible, measurable, and actionable for leadership and cross-functional partners across a global CS network serving 500M+ annual contacts.<br>
<br>
Data Modeling and Dataset Engineering<br>
<ul><li>Design and build analytics-ready data models transforming raw pipeline data from matching, routing, and contact resolution systems into structured, queryable datasets.</li><li>Develop enriched datasets combining internal contact, associate, and routing data with attribution signals, applying data quality checks and ensuring source-to-consumption fidelity.</li><li>Work with cross-functional stakeholders to define and maintain sources of truth for Precision Match metrics. Obsessively monitor data fidelity and own resolution when issues arise.</li></ul><br>
Executive Reporting and Dashboards<br>
<ul><li>Build and own executive-facing dashboards and automated reports (daily, weekly, monthly business reviews) for P0 Precision Match metrics and attribution breakdowns.</li><li>Create standardized reporting and operational templates driving consistent metrics tracking across Journey Management leadership.</li></ul><br>
Analytics and Business Intelligence<br>
<ul><li>Develop analytics solutions enabling cross-functional partners to inspect matching performance, identify trends, and surface actionable insights at scale.</li><li>Manipulate and mine data from Redshift, MySQL, and other sources to perform root cause analyses on matching failures, answer complex business questions, and surface new insights on routing quality and associate performance.</li><li>Quantify Precision Match performance through attribution modeling distinguishing suboptimal matching from planning/supply factors and associate execution gaps.</li><li>Lead business discussions to share insights, challenge status quo, and provide forward-looking recommendations to enable strategic decision making and growth of Precision Match.</li></ul><br>
AI-Enhanced Reporting<br>
<ul><li>Build AI-powered reporting solutions including LLM-assisted insights, automated narrative generation, and intelligent alerting extending what stakeholders can do independently with data.</li></ul><br>
Cross-Functional Partnership<br>
<ul><li>Partner with engineering and science teams on metrics governance and data capture at source.</li><li>Translate complex business needs into clear data solutions across Journey Management, Precision Match science, and associate development teams.</li></ul><br>
About the team<br>
You will be part of a Product and Technology team in Customer Service/ Network Solutions org building the intelligence to understand why a match results in a transfer or repeat contact, applying attribution logic that distinguishes suboptimal matching from planning/supply factors and associate execution gaps. You will work alongside SDEs, BIEs, Data Engineers, Scientists, TPMs, and Product Managers to build the closed-loop feedback system continuously optimizing matching and developing associates serving 500M+ annual contacts.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>1+ years of SQL, ETL or Oracle experience</li><li>1+ years of developing automated reporting experience</li><li>5+ years of as a Data Analyst, Data Engineer, Business Intelligence Analyst, or a related occupation experience</li><li>Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field</li><li>Experience with theory and practice of information retrieval, data science, machine learning and data mining</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working directly with business stakeholders to translate between data and business needs</li><li>Experience managing, analyzing and communicating results to senior leadership</li><li>Experience programming to extract, transform and clean large (multi-TB) data sets</li><li>Experience with AWS technologies</li><li>Experience with theory and practice of design of experiments and statistical analysis of results</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually</div><p></p>

Senior Business Intelligence Engineer, Amazon Customer Service

Sana Commerce

<div>
 <p>
  What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company empowering manufacturers, distributors, and wholesalers to thrive in complex B2B commerce.
  <br/>
  <br/>
 </p>
 <p>
  Our mission is simple: help businesses build stronger relationships through seamless digital commerce.
  <br/>
  <br/>
 </p>
 <p>
  At Sana Commerce, you&rsquo;ll join a team that&rsquo;s bold, growth-oriented, and customer-obsessed, where every engineer has real ownership and impact.
  <br/>
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Senior Data Engineer
  </strong>
  to design, build, and optimize our
  <strong>
   Azure and Databricks-based data infrastructure
  </strong>
  . You will play a critical role in developing scalable
  <strong>
   ETL pipelines, data ingestion frameworks, and
  </strong>
  <strong>
   contribute to
  </strong>
  <strong>
   AI/ML-powered solutions
  </strong>
  that drive internal decision-making and customer-facing insights.
  <br/>
  <br/>
 </p>
 <p>
  This is a hands-on role that requires expertise in
  <strong>
   Azure Data Services, Databricks, and Python/SQL
  </strong>
  . You will work closely with
  <strong>
   Data Architects, Engineers, and Product teams
  </strong>
  to develop robust data solutions that power
  <strong>
   analytics, personalization, and AI-driven customer experiences
  </strong>
  .
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Data Pipeline Development &amp; Infrastructure
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Design, build, and maintain
   <strong>
    scalable data pipelines
   </strong>
  </li>
  <li>
   Develop
   <strong>
    real-time and batch data processing
   </strong>
   frameworks for structured and unstructured data.
  </li>
  <li>
   Implement
   <strong>
    ETL/ELT workflows
   </strong>
   to ingest data from various sources, ensuring
   <strong>
    high availability and performance
   </strong>
   .
  </li>
  <li>
   Optimize
   <strong>
    data storage and retrieval
   </strong>
   of data in (near) real time and batch processes
  </li>
  <li>
   Ensure
   <strong>
    cost-efficient
   </strong>
   and
   <strong>
    high-performance
   </strong>
   data infrastructure that scales with business needs.
  </li>
 </ul>
 <p>
  <strong>
   Data Solutions &amp; AI-Driven Applications
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   develop data pipelines for
   <strong>
    ML recommenders, search functionality, and AI-enhanced features
   </strong>
   .
  </li>
  <li>
   Develop and maintain
   <strong>
    data models, APIs, and integrations
   </strong>
   to support analytics and customer applications.
  </li>
  <li>
   Support
   <strong>
    eCommerce-related data solutions
   </strong>
   , including product recommendations, customer segmentation, and personalization models.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Continuous Improvement
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Work closely with
   <strong>
    Data Architects, Analysts, and Product Teams
   </strong>
   to understand data requirements and deliver best-in-class solutions.
  </li>
  <li>
   Monitor and troubleshoot
   <strong>
    performance issues
   </strong>
   , ensuring high availability and efficiency of data pipelines.
  </li>
  <li>
   Continuously optimize
   <strong>
    cost, performance, and scalability
   </strong>
   of data engineering solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6+ years of experience as a
   <strong>
    Data Engineer
   </strong>
   , working with
   <strong>
    Azure and Databricks
   </strong>
  </li>
  <li>
   Strong expertise in
   <strong>
    data pipeline development, ETL workflows, and real-time/batch data processing
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    big data technologies, and large-scale data storage
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    data governance, security, and compliance best practices
   </strong>
   and
   <strong>
    tools
   </strong>
  </li>
  <li>
   Proficiency in
   <strong>
    Python,
   </strong>
   <strong>
    and
   </strong>
   <strong>
    SQL,
   </strong>
   for data transformation, data quality and automation.
  </li>
  <li>
   Strong experience in
   <strong>
    optimizing data performance and cost-efficiency in cloud environments
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Nice to Have
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Experience with
   <strong>
    eCommerce data solutions
   </strong>
   , such as customer segmentation, recommendation engines, and personalization models.
  </li>
  <li>
   Knowledge of
   <strong>
    event-driven architectures, streaming data processing, and real-time analytics
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    LLM-based AI applications and OpenAI
   </strong>
   <strong>
    or similar
   </strong>
   <strong>
    APIs
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Why you&rsquo;ll love working here
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Impact from day one &ndash; Join a scale-up where your ideas shape how global businesses operate online.
  </li>
  <li>
   Continuous learning &ndash; Access a structured onboarding rated 9.1/10 by previous hires, mentorship, and feedback culture.
  </li>
  <li>
   Hybrid flexibility &ndash; Work from our office in Alexandria 3 days per week and from home 2 days.
  </li>
  <li>
   Career growth &ndash; Expand your technical and leadership scope in a company built for long-term success.
  </li>
 </ul>
 <p>
  <strong>
   Our values
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At Sana Commerce, our values drive everything we do:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Champions of Our League &ndash;
   <em>
    We deliver lasting success, balancing quick wins and long-term value
   </em>
  </li>
  <li>
   Supercharge Our Customers &ndash;
   <em>
    We&rsquo;re revolutionizing B2B commerce together, helping our customers to lead and succeed.
   </em>
  </li>
  <li>
   Determined to Grow &ndash;
   <em>
    We embrace challenges, growing and raising the bar for ourselves and our industry.
   </em>
  </li>
  <li>
   Bold Together &ndash;
   <em>
    We dare to be bold because we have each other&rsquo;s back.
   </em>
  </li>
 </ul>
 <p>
  <strong>
   Ready to build reliability that scales?
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Apply now and help shape the foundation of our next-generation SaaS platform.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
 </p>
</div>


Senior Data Engineer - Alexandria

TALENTMATE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
 <strong>
  IT Senior Operations &amp; Support Engineer - Middleware support.
  <br/>
  <br/>
 </strong>
 As an
 <strong>
  IT Senior Operations &amp; Support Engineer - Middleware support
 </strong>
 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
 <br/>
 <br/>
 <strong>
  In This Role, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
  </li>
  <li>
   Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
  </li>
  <li>
   Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
  </li>
  <li>
   Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
  </li>
  <li>
   Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
  </li>
  <li>
   Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
  </li>
  <li>
   Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
  </li>
  <li>
   Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
  </li>
  <li>
   Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
  </li>
  <li>
   Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for this role, you will must meet the below requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree or honours (12+3 or equivalent).
  </li>
  <li>
   2+ years of experience in Information Technology.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge/Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
  </li>
  <li>
   Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
  </li>
  <li>
   Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
   <br/>
   <br/>
  </li>
 </ul>
 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
 <br/>
 <br/>
 Job Details
 <br/>
 <br/>
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
 <br/>
 <br/>
 Sector: Other
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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</div>


IT Senior Operations And Support Engineer - Middleware Support

Arrow Electronics

<div>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 Technical Support Manager- VMware by Broadcom
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 <br/>
 <br/>
 At
 <strong>
  Arrow ECS
 </strong>
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 <br/>
 <br/>
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing at Arrow?
  <br/>
  <br/>
 </strong>
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 <br/>
 <br/>
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 <br/>
 <br/>
 <strong>
  Team Management &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
  </li>
  <li>
   Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
  </li>
  <li>
   Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
  </li>
  <li>
   Manage team schedules, including shifts and coverage for peak times and holidays.
  </li>
  <li>
   Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
  </li>
  <li>
   Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
  </li>
  <li>
   Handle escalated customer issues that require managerial attention.
  </li>
  <li>
   Identify training needs and arrange appropriate training and development programs for team members.
  </li>
  <li>
   Keep the team updated with the latest technology, tools, and processes to enhance support quality.
  </li>
  <li>
   Prepare regular reports on team performance, customer feedback, and key operational metrics.
  </li>
  <li>
   Ensure customer issues are resolved with empathy and professionalism.
  </li>
  <li>
   Regularly review customer feedback to identify areas for service improvement.
  </li>
  <li>
   Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who Are We Looking For?
  <br/>
  <br/>
 </strong>
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 <strong>
  keen to learn and embrace new technologies
 </strong>
 and commit to rapid skills development.
 <br/>
 <br/>
 <strong>
  Therefore, What Is Essential For Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent English language skills both written and verbal.
  </li>
  <li>
   Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
  </li>
  <li>
   5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
  </li>
  <li>
   Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
  </li>
  <li>
   Ability to build a culture of collaboration, accountability, and continuous learning.
  </li>
  <li>
   Ability to drive team engagement and foster a positive work environment.
  </li>
  <li>
   Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
  </li>
  <li>
   Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
  </li>
  <li>
   Experience in identifying and implementing process optimizations to enhance support efficiency.
  </li>
  <li>
   Experience with virtualization, networking, and troubleshooting.
  </li>
  <li>
   The ability to acquire skills and develop quickly is essential.
  </li>
  <li>
   Willingness to work outside of normal business hours.
  </li>
  <li>
   Previous experience in fast-paced technical support departments.
  </li>
  <li>
   Foreign language skills (German, French, or Spanish) would be a plus but not essential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 EG-New Cairo, Egypt (Uvenues)
 <br/>
 <br/>
 <strong>
  Time Type
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Engineering and Technology
</div>


Technical Support Manager- VMware by Broadcom

Simplesense

<div><div><p>Simplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. The Platform protects critical infrastructure from cyber attack while unlocking previously siloed information to monitor, diagnose, and improve response times to incidents. Our adversaries rapidly adopt the latest technology: we help defense users respond in kind.</p>
<p>
Simplesense is a non-traditional defense contractor and prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, which is now expanding to five additional Air Force, Space Force, and Army installations from the one prototype installation, Tyndall Air Force Base.</p>
<p>
Our team combines over 100 years of direct mission experience solving hard problems with 50 years technical expertise deploying DevSecOps, cybersecurity, and cloud infrastructure, giving us a deep appreciation for our customers' mission and end users' priorities. We build for scale, architecting and prioritizing technical work for long term sustainability.</p></div><h1 class="jobSectionHeader"><b>
Senior Platform Engineer, Connectivity</b></h1>
<p><b>
Location:</b> We prioritize candidates who reside in the Denver, CO, San Antonio, TX, and Brooklyn, NY areas, (hybrid as needed) but we are open to exceptional remote talent.</p>
<p><b>
Department:</b> <b>Engineering</b></p>
<h2 class="jobSectionHeader"><b>
About Simplesense</b></h2>
<p>
Simplesense keeps military installations mission-ready. The infrastructure their operations depend on &mdash; power, water, fuel, facilities, security, and communications &mdash; runs continuously, often under strain. When it fails without warning, mission readiness is at risk, and the people who run these installations need to see what's happening in time to act. That's the foundation of Continuous Mission Assurance.</p>
<p>
We securely integrate Operational Technology and Control Systems (OT/CS) from the building edge to the cloud, applying Zero Trust principles to protect critical infrastructure from cyber and physical threats. By unlocking previously siloed data, we put timely awareness in front of the decision-makers who need it. As prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, we hold a continuous Authority to Operate (ATO) and have proven the capability at scale at Tyndall Air Force Base. That work is now expanding across the Air Force, Space Force, and Army.</p>
<p>
Our team pairs over a century of boots-on-the-ground mission experience with deep technical expertise across DevSecOps, cybersecurity, and cloud infrastructure. We engineer resilient infrastructure &mdash; the software, integration, and operational backbone behind it &mdash; for the operators who depend on it in the field. Persistent resilience, built for the mission.</p>
<h2 class="jobSectionHeader"><b>
About the Role</b></h2>
<p>
As our Senior Platform Engineer, Connectivity, you will play a critical role in securely and efficiently onboarding customer facilities into our cloud-hybrid platform services. You will oversee the design and implementation of scalable infrastructure automation, tooling, Linux systems, and networking workflows, and partner closely with the Connectivity and broader engineering teams to ensure our platform remains resilient, secure, and ready for the mission.</p>
<p><b>
Work Model:</b> We prioritize candidates who reside in the Denver, CO, San Antonio, TX, and Brooklyn, NY areas, (hybrid as needed) but we are open to exceptional remote talent.</p>
<ul>
<li><b>Locals:</b> Onsite as needed for collaborative workspace time.</li>
<li><b>Remote:</b> Quarterly travel to hub locations for team syncs and alignment.</li>
</ul><h2 class="jobSectionHeader"><b>Our Performance Culture</b></h2>
<p>
We measure performance across two key dimensions: <b>How</b> you perform your role (Our Core Values) and <b>What</b> your role entails (Your Execution).</p>
<h3 class="jobSectionHeader"><b>
How You'll Work &mdash; Our Core Values</b></h3>
<p>
At Simplesense, we value high-trust autonomy. We look for builders who can comfortably navigate ambiguity and are deeply driven by our shared national security mission.</p>
<ul>
<li><b>People Always &ndash; Win as One Team:</b> We foster a culture of psychological safety and mutual support. We operate as an integrated team where we assume noble intent as our default setting, ensuring that even the toughest feedback is rooted in trust. We trade our silos for a shared mission because collective impact always outweighs individual achievement.</li>
<li><b>Empathize &ndash; Obsess Over the Customer:</b> We don't just solve technical problems; we empathize and advocate for the operators using our products. We look beyond the surface to build what our customers&mdash;both internal and external&mdash;actually need to succeed, not just what they asked for.</li>
<li><b>Focus &ndash; Ruthlessly Prioritize with Urgency:</b> We focus on the highest-impact work and ruthlessly say no to distractions. We build resilient systems so that our solutions can repeat and scale under pressure.</li>
<li><b>Let's Go &ndash; Catalyze the Change You Seek:</b> We don't wait for the industry to change; we drive it. We seek to understand why things are the way they are, but we never use &quot;the way it's always been&quot; as an excuse. We aren't afraid to change course when the data or our mission demands it.</li>
</ul><h2 class="jobSectionHeader"><b>What You'll Do</b></h2>
<ul><li><b>Automation and Infrastructure-as-Code:</b> Lead the design and implementation of reusable tooling and configuration-driven workflows that automate the lifecycle management of Connectivity infrastructure.</li>
<li><b>Linux &amp; Network Systems:</b> Develop and maintain automation for Linux-based systems and network appliances, including secure configuration generation, system bootstrapping, software updates, and validation routines.</li>
<li><b>Connectivity Workflow:</b> Translate operational onboarding and maintenance needs into scalable technical workflows that improve delivery speed, consistency, and quality across customer environments, including provisioning, secure channel establishment, validation, monitoring, and sustainment.</li>
<li><b>Security by Design:</b> Build automation and infrastructure patterns that align with zero-trust principles, network segmentation requirements, access controls, and critical infrastructure security expectations.</li>
<li><b>Technical Design &amp; Problem Solving:</b> Break down ambiguous infrastructure and workflow problems into clear technical designs, implementation plans, and well-scoped engineering tasks.</li>
<li><b>Engineering Standards:</b> Produce clear design documentation, implementation guidance, and operational handoff materials. Help reinforce strong standards for code quality, testing, and maintainability within the team's Connectivity engineering work.</li>
<li><b>Elevate the Team:</b> Provide thoughtful code reviews, mentor junior and mid-level engineers, and help grow the team's software-driven approach to Connectivity engineering.</li>
</ul><h2 class="jobSectionHeader"><b>What You Bring</b></h2>
<h3 class="jobSectionHeader"><b>Required Qualifications:</b></h3>
<ul><li><b>Experience:</b> 5+ years of experience building infrastructure, automation, or platform engineering solutions in complex environments.</li>
<li><b>Automation Development:</b> Strong experience building infrastructure automation and tooling using disciplined engineering practices such as Git workflows, structured configuration data, CI/CD pipelines, testing, and code reviews.</li>
<li><b>Linux Expertise:</b> Strong hands-on experience with Linux operating systems, system configuration, package and service management, debugging, and scripting.</li>
<li><b>Networking Knowledge:</b> Solid understanding of network design, segmentation, VPNs, firewalls, encryption, and secure connectivity patterns.</li>
<li><b>Technical Leadership:</b> Proven ability to independently solve ambiguous technical problems within a complex platform or infrastructure domain, drive solution design through implementation, communicate tradeoffs clearly, and support the growth of less experienced engineers.</li>
<li><b>Travel: </b>Ability to travel quarterly for Program Management Reviews and team collaboration.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications:</b></h3>
<ul><li>Strongly prefer candidates residing in the Denver, CO, San Antonio, TX, or Brooklyn, NY metro areas.</li>
<li>Prior experience working within DoD, Air Force, or Federal contractor environments.</li>
<li>Relevant technical certifications such as CompTIA Network+, CompTIA Security+, CCNA, CCNP, CCIE, AWS Advanced Networking, etc.</li>
<li>Experience with OT/ICS, critical infrastructure, industrial networks, facility-edge environments, and network automation tools (e.g., Ansible, Cisco DevNet, open-source routing tools).</li>
</ul><h3 class="jobSectionHeader"><b>What Success Looks Like (First 90 Days)</b></h3>
<ul><li><b>30 Days:</b> Ramp up on existing connectivity architectures, automation tooling, lab environments, and onboarding workflows, and build relationships across Connectivity Operations, Platform, and adjacent engineering teams.</li>
<li><b>60 Days:</b> Contribute code and design improvements to active automation and infrastructure workflows, identify where provisioning, configuration, and validation can be standardized, and begin shaping implementation plans for a complex workflow or tooling area.</li>
<li><b>90 Days:</b> Independently own a tooling or automation area within Connectivity, deliver production-ready improvements that increase repeatability and reduce operational friction, and mentor teammates through code reviews, design reviews, and implementation guidance.</li>
</ul><h3 class="jobSectionHeader"><b>Compensation and Benefits</b></h3>
<p><b>
Pay Range:</b> $155k-$195k per year. Compensation is determined based on experience, skill level, and location. We review ranges regularly to ensure market competitiveness.</p><div><h3 class="jobSectionHeader"><b>
Competitive Benefits</b></h3>
<ul><li>Equity</li>
<li>Medical, Life, Short-Term Disability, and AD&amp;D insurance</li>
<li>Medical travel coverage</li>
<li>Dental coverage</li>
<li>Vision coverage</li>
<li>401k matching</li>
</ul><h3 class="jobSectionHeader"><b>Our Typical Hiring Process</b></h3>
<div><ul><li><b>Find Your Fit</b>: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.</li></ul>
<ul><li><b>Initial Chat</b>: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.</li></ul>
<ul><li><b>Values &amp; Vision</b>: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.</li></ul>
<ul><li><b>Show Your Skills</b>: Complete a technical assessment that reflects the work you'd be doing.</li></ul>
<ul><li><b>Team Interview</b>: Interview with the team to discuss your experience and see if we're a great match.</li></ul>
<ul><li><b>Final Handshake</b>: A final conversation to ensure we've answered all your questions before making a decision.</li></ul>
<ul><li><b>Welcome</b> <b>to Simplesense!</b></li></ul></div><br>
<p></p>
<p>
Simplesense is an equal opportunity employer committed to a policy of merit-based employment. All employment decisions&mdash;including recruitment, hiring, promotion, compensation, benefits, training, and termination&mdash;are made based on individual qualifications, performance, and business needs. We strictly prohibit discrimination or harassment of any kind on the basis of protected characteristics as recognized by federal, state, or local law. As a U.S. government contractor, Simplesense complies with all applicable equal employment opportunity laws, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at careers@simplesense.io.</p></div></div>

Senior Platform Engineer, Connectivity

MasOrange

<div></div><div><div><div><div>Available in 2 locations<p>Available in 2 locations See allSee all</p></div><p></p><div><h2 class="jobSectionHeader"><b>
Senior L3 Security Support Engineer</b></h2></div><div><div>
Available in 2 locations</div><div><div><div>
HELIOPOLIS,EGYPT</div><div>
CAIRO,EGYPT</div></div></div></div></div></div><div></div><div><div>
Category: Cybersecurity</div></div><div><div>
586273</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Business</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Jul 01, 2026, 12:00AM</p><p>
Contract duration :
</p>Orange Business is here!<div></div>
About us<p>
Join us at Orange Business!<br>
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>
About the role<p></p><ul><li>
Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.</li><li>
Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.</li><li>
Resolve service incidents by troubleshooting &amp; solving reported faults.</li><li>
Perform service changes by assessing risk and implementing reported change requests.</li><li>
Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.</li><li>
Monitor &amp; validate alarms coming from intrusion sensors and identify real and false alarms.</li><li>
Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.</li><li>
Escalate technically major security events &amp; incidents to security senior engineers to empower it with better technical skills and more investigation.</li><li>
Perform routine actions to help manage and optimize IPS security policies.</li><li>
Perform solution releases by authorizing &amp; validating changes, upgrades, updates, patches and migrations as well as implementing it.</li><li>
Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, &amp; release processes.</li><li>
Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.</li><li>
Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.</li><li>
Perform Technical &amp; management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.</li><li>
Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.</li></ul><p></p>
About you<p></p><div>
Educational Qualifications:</div><ul><li>
B.Sc. degree in Computer Science, communications or electronics engineering</li><li>
Certification at any of the following domains:</li><li>
CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.</li><li>
CCNA security certified.</li><li>
CISSP is a plus</li></ul><div>
Professional Requirements:</div><ul><li>
At least 3 years of professional experience</li><li>
At least 2 years of IT/Network security technical experience</li><li>
Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,</li><li>
and defense techniques.</li></ul><div>
Very good understanding of network security technologies:</div><ul><li>
Firewalls: CheckPoint &amp; Fortinet and Palo Alto mainly other technologies are also acceptable</li><li>
Load Balancers: F5 BIGIP mainly</li><li>
Intrusion Detection &amp; Prevention and EDR/XDR.</li><li>
Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, &hellip; etc.</li><li>
Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.</li><li>
Excellent understanding of IT &amp; networking (routing, switching) &amp; network security concepts &amp; technologies.</li><li>
Analytical Troubleshooting experience &ndash; Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.</li><li>
Excellent interpersonal and customer facing skills.</li><li>
Strong problem solving, analytical thinking and troubleshooting skills.</li><li>
Excellent phone manner and business communication skills.</li><li>
Good understanding of ITIL incident &amp; change management processes.</li><li>
Fluent English (reading and writing)</li><li>
French Language is a plus.</li></ul><br>
<p></p>
What we offer<p></p><ul><li><b>Global Opportunities:</b> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.</li><li><b>Flexible Work Environment:</b> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).</li><li><b>Professional Development:</b> training programs and upskilling/re-skilling opportunities.</li><li><b>Career Growth:</b> Internal growth and mobility opportunities within Orange.</li><li><b>Caring and Daring Culture:</b> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.</li><li><b>Reward Programs:</b> Employee Referral Program, Change Maker Awards.</li></ul><p></p>
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<div><b>
At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Senior L3 Security Support Engineer

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