senior support engineer

infinite Computer Solution

<p></p><div><div><div><div><div><div><div><div>1. 2-4 years of experience on cloud technology.</div></div><br>
<div><div>
2. Openstack,Kubernetes,Linux,openshift,</div></div><br>
<div><div>
3. CaaS onboarding support,Helm Chart, ISTIO</div></div><br>
<div><div>
4. Should have good understanding Networking IP knowledge</div></div><br>
<div><div>
5. Knowledge on CNF/VNF onboarding support</div></div><br>
<div><div>
6. Good understanding of LLD,HLD</div></div><br>
</div></div></div>
</div><div><p><b>Qualifications</b></p>
<div>BE/BCA/BSC</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>2</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>4</div></div></div></div><div></div>

Senior Support Engineer

Rapiscan Systems

<div>Overview:
<div>
Senior Software support Engineer shall be responsible for the Level2 and Level3 support activities. He/She should be able work in shifts to align with customer sites operating time zones. He/She should work with global customer support teams to analyze an issues reported from the customer sites. He/She should have effective communication skills to debrief the issue to development/senior management teams and document the same. He/She should be able to effectively work within a team of technically strong engineers. He/She should be able to guide the juniors in the support teams. He/She should have knowledge of application deployment technologies. He/She should be able to fix software bugs, testing and maintaining the software is an important task for a Senior Software Support Engineer.</div>
Responsibilities:
<ul><li>Must have a strong understanding of customer con-ops and be capable of comprehending issues reported by customers.</li><li>
Should be able to offer a workaround for immediate resolution.</li><li>
Must be able to analyze the complex issues reported by customers and able to identify the root cause without help from leads.</li><li>
Analyze the logs and necessary data from the customer environment to understand the scenario(s) that caused the issue.</li><li>
Must have strong debugging skills to identify the root cause of the issues.</li><li>
Provide the fixes to the software issues in collaboration with the development team.</li><li>
Provide timely updates through established communication channels.</li><li>
Update the service management portal with the latest updates for the customer reported issues.</li><li>
Update product knowledge base with newly reported issues from the sites.</li><li>
Raise the tickets in the Jira portal and track them to closure.</li><li>
Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications</li><li>
Complete assigned tasks on time and in accordance with the appropriate process.</li><li>
Should be able to contribute to critical/high severity bug fixes and feature development tasks.</li></ul>
Qualifications:
<ul><li>B.E/B.Tech (M.E/M.Tech preferred) in the disciplines of EEE/ECE/CSE or MCA degree or equivalent experience.</li><li>
Minimum of 6 to 9 years&rsquo; experience in the respective technologies</li></ul><div></div><div><b><br>
Specific Knowledge and Skills</b></div><div></div><p><br>
Candidates should have experience in the following skills and technologies:</p><br>
<div></div><ul><li>
Excellent understanding of Object-Oriented Programming concepts.</li><li>
Good programming skills in Java, Spring boot, Hibernate, RabbitMQ, and Redis technologies.</li><li>
Must have strong programming skills to write queries for MS-SQL and Postgres databases.</li><li>
Should have knowledge of microservices architecture and AWS services.</li><li>
Should have strong Knowledge on docker and Kubernetes technologies.</li><li>
Should have knowledge on Angular 12+</li></ul><p></p><div><b><br>
Soft Skills</b></div><br>
<div></div><ul><li>
Excellent verbal/written communication skills with very good teaming skills</li><li>
A commitment to ongoing training and self learning</li><li>
Good time management and organizational skills</li></ul></div><div></div>

Senior Software Support Engineer

Binalyze

<div><p><b>Customer Support Engineer</b></p><p><b>
Location: Turkiye (Remote)</b></p><p>
Are you ready to be part of something groundbreaking? Our cutting-edge technology empowers enterprises and MSSPS worldwide to uncover, investigate, and respond to cyber threats with unparalleled precision and speed. As we embark on our journey to redefine the future of DFIR, we're seeking an exceptional Customer Support Engineer to join our remote team. We're a remote first company so you can join our existing Support Team, which provides 24/7 global coverage while living anywhere in T&uuml;rkiye.<br>
</p><p><br>
<b>Your Key Contributions</b></p><p>
As a key player in our customer support team, you'll be responsible for providing advanced troubleshooting and resolution of complex technical issues for our enterprise and MSSP customers. This role is essential for maintaining the high standards of our DFIR solutions, achieving all customer and internal SLAs, and you will proactively identify enhancements and communicate vital issues, ensuring that customer needs are met and product improvements are continuously made.</p><p><b>
What You'll Do</b></p><p><b><i>
Technical Support
</i></b></p><ul><li><p>Provide expert-level technical support to customers, addressing complex issues and inquiries related to products or services through various channels such as email, phone, chat, or remote sessions.</p></li><li><p>
Utilize remote access tools, diagnostic utilities, and other resources to identify and troubleshoot technical issues reported by customers related to our products and systems they are running on.</p></li><li><p>
Guide customers through step-by-step solutions, including configuration, installation, and usage of products.</p></li><li><p>
Collaborate with cross-functional teams, such as development, quality assurance, and product management, to resolve complex issues effectively.</p></li><li><p>
Develop and maintain a comprehensive understanding of Binalyze&rsquo;s products to address customer inquiries accurately, tracking and testing product updates from a technical support perspective.</p></li><li><p>
Apply critical thinking and problem-solving skills to assess complex technical situations and provide innovative solutions.</p></li><li><p>
Identify patterns and trends in customer issues and collaborate with the product and development teams to address common problems.</p></li><li><p>
Document customer interactions, issues, and solutions in a knowledge base and ticketing system.</p></li><li><p>
Create and update troubleshooting guides, FAQs, and other customer-facing documentation to facilitate self-service support.</p></li></ul><p><b><i>
Communication</i></b></p><ul><li><p>
Communicate technical information clearly and effectively to both technical and non-technical customers.</p></li><li><p>
Provide timely and accurate updates to customers regarding the status of their reported issues.</p></li><li><p>
Ensure that customer interactions are professional, empathetic, and customer-focused.</p></li></ul><p><b><i>
Product Feedback &amp; Escalation Management</i></b></p><ul><li><p>
Gather customer feedback and insights on product usability, performance, and features.</p></li><li><p>
Compile and relay customer feedback to relevant departments to contribute to product improvements and enhancements.</p></li><li><p>
Escalate critical and unresolved issues to higher-level support or development teams as required.</p></li><li><p>
Provide detailed and well-structured information to assist higher-level support teams in problem resolution.</p></li></ul><p><b><i>
Customer Relations</i></b></p><ul><li><p>
Serve as the bridge between customers and the Binalyze, advocating for customers' needs and ensuring their satisfaction.</p></li><li><p>
Strive to exceed customer expectations and maintain a high level of customer satisfaction.</p></li></ul><p><b><i>
Metrics and Reporting</i></b></p><ul><li><p>
Monitor and report on key performance metrics related to customer support, including response times, resolution times, customer effort scores (CES), and more.</p></li><li><p>
Implement strategies to improve performance and meet or exceed service level agreements (SLAs).</p></li></ul><p><b><br>
What We're Looking For</b></p><ul><li><p>
Minimum 5 years of experience providing tier 2/3 technical support, preferably at the vendor level</p></li><li><p>
Bachelor&rsquo;s degree or above in Computer Engineering, Computer Science, or related technical field</p></li><li><p>
Fluent in English
</p></li><li><p>Experience in scripting languages (such as Bash, Python&hellip;) to be able to implement automations.</p></li><li><p>
Knowledge of Linux, Windows, and MacOS operating systems.</p></li><li><p>
Experience using and configuring ticket management systems like Zendesk, JIRA Service Desk, Freshdesk.</p></li><li><p>
Knowledge of cyber security technologies at the network and application layers.</p></li><li><p>
An understanding of Software Development processes</p></li><li><p>
Ability to apply critical thinking and problem-solving skills to assess complex technical situations and provide innovative solutions.</p></li><li><p>
Proven experience and ability to communicate with customers professionally and empathetically, ensuring a positive customer experience even in challenging situations.</p></li><li><p>
Ability to clearly explain technical concepts to customers, providing step-by-step instructions and guidance.</p></li><li><p>
Eager to stay up-to-date with industry trends, technologies, and product updates to ensure expertise in relevant domains.</p></li><li><p>
Start Up Experience: You thrive in a fast-paced, collaborative environment. You're a team player</p></li><li><p>
You're inquisitive, proactive, reliable, and driven</p></li><li><p><b>
You're flexible and adaptable - willing to work flexible shifts to enable the team to provide 24/7 coverage for our customers which will include some evening, overnight, weekend and holiday coverage.</b></p></li></ul><p><b>
What we offer</b></p><ul><li><p>
28 days holiday allowance + wellbeing days + birthday off!</p></li><li><p>
Private medical insurance for you and your family</p></li><li><p>
A supportive and collaborative team that's as passionate as you are.</p></li><li><p>
Home office setup support</p></li><li><p>
Great opportunities for growth and development</p></li><li><p>
Sodexo meal card</p></li><li><p>
Entertainment allowance - Netflix / Spotify</p></li></ul><p><b>
+Ready to make an impact?</b></p><p>
If you&rsquo;re passionate about building great products, solving complex problems, and advancing the future of cybersecurity, we&rsquo;d love to meet you.</p><p><b>
+ Diversity &amp; Inclusion</b></p><p>
At Binalyze, we are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, perspectives, and experiences.</p></div>

Senior Customer Support Engineer

IQVIA

<div><p>Join global organization with 82000+ employees around the world, as a <b>Senior MDM Support</b> based in IQVIA. You will be part of IQVIA&rsquo;s world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products.</p><p></p><div><b>
Technical Skills:</b><br>
<ul><li>Extensive experience in L2 production support</li><li>Excellent code debugging skills and problem-solving skills</li><li>Very good understanding about the production timelines</li><li>Preferred experience in any MDM technologies</li><li>Extensive experience with SQL, Java, Json scripts and unix scripts.</li><li>Hands-on experience in SQL and PL/SQL with the ability to write and tune complex SQL queries in large volume of data in production database</li><li>Hands-on experience with any other ETL tool such as Talend etc.</li><li>Experience in production issues ticketing tool and prepare Weekly/Monthly metrics</li><li>Reltio knowledge is preferred</li><li>Experience in leading the team and deliver the support project in SLA based contract</li><li>Mandatory good communication skill to interact with client.</li></ul></div><p></p><div><b>
Key responsibilities:</b><br>
<ul><li>Test, debug and potentially automate ETL processes using Oracle PL/SQL, Java and Python.</li><li>Lead, Support production deliverables and investigate production issues.</li><li>Communicate with immediate supervisor and other project team members on the status of work-in-progress, both verbal and written communication</li><li>Work very closely on production database/environment</li><li>Provide project, system, and other technical documentation, as required</li><li>Adapt to the technology and potentially lead other team members</li><li>Work in any of the shifts as demand by project</li><li>Play SME role for the project and lead the conversation with client on critical items</li><li>Work closely with delivery manager to report KPIs as demand by the project</li></ul></div><p>
Qualifications / Skills:</p><p>
Experience: Candidates with 6 to 10 years of experience</p><p>
Education: Bachelor&rsquo;s/Master's degree in Engineering or equivalent experience</p><p>
Required Experience / Skills:<br>
</p><p></p><p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p></div>

Senior MDM Support Engineer

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;.
</p><p>Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as <b>an </b><b>IT Senior Operations &amp; Support Engineer - Mainframe Operations.
</b></p><p>The <b>IT Senior Operations &amp; Support Engineer - Mainframe Operations </b>will a nalyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
</p><p>In this role, you will:
</p><ul><li>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
</li><li>Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
</li><li>Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
</li><li>Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
</li><li>Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
</li><li>Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
</li><li>Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
</li><li>Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
</li><li>Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
</li><li>Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><ul><li>Degree or Honours (12+3 or equivalent).
</li><li>2+ years of experience in Information Technology.
</li></ul><p><b>Knowledge/Skills:
</b></p><ul><li>Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
</li><li>Practitioner/Professional level certification in IBM zOS.
</li><li>Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
</li><li>Experience in monitoring consoles for any critical alerts and responding to the WTORs.
</li><li>Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
</li><li>Working experience in Observability platforms like Splunk Zabbix AppDynamics.
</li><li>Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
</li><li>Experience in the computer and communication industry as a support engineer dealing with application support.
</li><li>Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
</li><li>Experience working in Service desk - Incident Management Problem Management Infrastructure Operations domains.
</li></ul><p>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

IT Senior Operations & Support Engineer

Contentsquare

<div><div>Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers&rsquo; whole online journey.</div><div></div><div><br>
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We&rsquo;re here to stay&mdash;and we&rsquo;re looking for team members who are excited to drive impact and help us scale even further.</div><div></div><div><br>
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler&mdash;for our customers, their customers, and each other.</div><div></div><div><i><br>
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.</i></div><div></div><div><b><br>
About the job:</b></div><div>
Contentsquare&rsquo;s world-class support team is a major reason why companies choose us as the source of truth for all their customer data and why our customers love us so much! We&rsquo;re looking for an experienced <b>Senior Customer Support Engineer</b> to join our global team and support <b>enterprise clients across both Heap and Contentsquare.</b></div><div></div><div><br>
Our customers use Contentsquare to make important business decisions, and you'll be on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. You&rsquo;ll work closely with our Product, Engineering, and Customer Success teams to solve problems, advocate for our users, and continuously improve the support experience.</div><div></div><div><b><br>
What you&rsquo;ll do:</b></div><ul><li>Own and resolve <b>complex technical issues</b> involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations.</li><li>Become more knowledgeable about analytics than anyone else. You will have complete context on our product and become an expert in the larger analytics space.</li><li>Collaborate cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement</li><li>Coach and mentor Support Engineers across the team &mdash; helping elevate technical depth and customer communication.</li><li>Partner with other senior engineers to lead incident response, major escalations, and drive resolution for critical issues.</li><li>Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.</li><li>Advocate for the best customer experience. Internally, you&rsquo;ll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics.</li><li>Most importantly, you&rsquo;re an empathetic person who is comfortable with ambiguity and is an incredibly fast learner. As a strategic advisor for our customers, you&rsquo;ll face novel situations and provide expertise every day.</li></ul><div></div><div><b><br>
What You&rsquo;ll Bring:</b></div><ul><li><b>3&ndash;5+ years of experience</b> in a technical support, solutions engineering, or customer-facing engineering role.</li><li>Strong technical background with <b>JavaScript, HTML/CSS, and </b><b>APIs</b>.</li><li>Proficient with <b>SQL</b> and debugging tools such as Chrome DevTools; familiarity with cloud services (AWS), logs, and monitoring tools (e.g., Datadog, Grafana) is a plus.</li><li>Proven experience supporting <b>enterprise clients</b> in a fast-paced, data-centric environment.</li><li>Ability to break down complex technical topics for diverse audiences (product managers, developers, marketers, execs).</li><li>Outstanding <b>written communication skills</b> &mdash; clear, concise, and human.A proactive mindset and strong ownership &mdash; you don&rsquo;t wait to be asked, you lean in.</li><li>This role is ideal for someone who loves solving tough problems, partnering with world-class teams, and being a force multiplier for both customers and colleagues</li></ul><div></div><div><b><br>
Bonus Points For:</b></div><ul><li>Familiarity with the <b>digital analytics</b> ecosystem or tag management systems.</li><li>Prior experience with <b>Heap</b>, <b>Contentsquare</b>, or similar behavioral analytics platforms.</li><li>Experience working with support platforms like <b>Zendesk</b>, JIRA, and internal debugging tools.</li><li>Understanding of <b>session replay</b>, masking logic, SDK, or custom event instrumentation.</li></ul>
<div><b>Why you should join Contentsquare</b></div><div>
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we&rsquo;re aligned with the employees' needs.</div><div></div><div><br>
Here are a few we want to highlight:</div><ul><li>Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year</li><li>Work flexibility: hybrid and remote work policies</li><li>Generous paid time-off policy (every location is different)</li><li>Immediate eligibility for birthing and non-birthing parental leave</li><li>Wellbeing and Home Office allowances</li><li>A Culture Crew in every country we&rsquo;re based in to coordinate regular activities for employees to get to know each other and bond outside of work</li><li>Every full-time employee receives stock options, allowing them to share in the company&rsquo;s success</li><li>We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts</li><li>And more benefits tailored to each country</li></ul><div></div><div><i><br>
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</i></div><div></div><div><i><br>
Your personal data is used by Contentsquare for recruitment purposes only. Read our </i><i>Job Candidate Privacy Notice</i><i> to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal </i><i>here</i><i>.</i></div><div></div><div><i><br>
Your personal data will be securely stored in our hosting provider&rsquo;s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.</i></div></div>

Senior Customer Support Engineer – Enterprise

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process<br>
</div><div></div><br>
<div>2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

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