senior support engineer

Form it solutions

<p><b>Overview</b><br/>We are seeking a highly skilled Senior Support Engineer to join our dynamic IT support team. The ideal candidate will provide expert-level support and manage complex infrastructure and escalations. Be a focal point for the team providing guidance and upskilling where possible. When not actively tackling escalations and helpdesk team support, project work and pre-sales tasks will be a key part of the role. An independent, self-driven, and a problem-solving attitude is a must. Tried and tested investigation and solutions architect skills desirable.</p><p>This role offers an excellent opportunity to utilise your comprehensive knowledge of computer networking, operating systems, and hardware in a fast-paced environment, ensuring seamless IT operations and exceptional customer service.</p><p><b>Duties</b></p><p>&middot; Good soft skills and customer-facing skills</p><p>&middot; Resolve high-level incidents and VIP user issues.</p><p>&middot; Be able to design, implement and maintain infrastructure solutions</p><p>&middot; Own, manage and deliver projects</p><p>&middot; Manage and maintain servers and cloud platforms</p><p>&middot; Troubleshoot/provide client support to a wide range of applications and services &ndash; utilizing manufacturer support and independent investigative skills.</p><p>&middot; Lead escalations</p><p>&middot; Mentor junior staff</p><p>&middot; Presales discussions with account managers, providing information and strategic guidance.</p><p>&middot; Act as escalation point for 1st line support tickets, providing guidance or ownership of tickets as needed.</p><p>&middot; Diagnose and resolve a wide range of hardware, software, and network issues</p><p>&middot; Manage user accounts (Active Directory, MS365)</p><p>&middot; Support endpoint devices</p><p>&middot; Assist with system upgrades and patching</p><p>&middot; Liaise with vendors</p><p>&middot; -Customer on site visit nationwide for meetings and technical works</p><p>&middot; -Will involve out of hours work and projects occasionally.</p><p><b>Technical Skills</b></p><p>&middot; Windows Server (Linux desirable)</p><p>&middot; Azure (AWS Desirable)</p><p>&middot; VMware / Hyper-V</p><p>&middot; Strong familiarity with Networking in business environments</p><p>&middot; Microsoft 365 architecture and systems</p><p>&middot; PowerShell and CMD scripting</p><p>&middot; Microsoft Technical Certifications Desirable</p><p>&middot; Modern Windows Desktop and Server OS</p><p>&middot; Active Directory / Entra AD / Azure</p><p>&middot; Microsoft 365 including SharePoint, Teams and related services.</p><p>&middot; Networking fundamentals, rudimentary Switch and firewall management.</p><p>&middot; Intune / Autopilot and Power Platform Familiarity Desirable.</p><p>&middot; Microsoft PXE boot / imaging workflow familiarity desirable</p><p>Pay: &pound;28,000.00-&pound;35,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Free parking</li><li>On-site gym</li><li>On-site parking</li></ul><p>Work Location: In person</p>

Senior Support Engineer

Octave Intelligence

<div><div><div><div><div>Job Location (Short): Garching b. Muenchen, Germany
</div></div></div></div><div><div><div><div>Workplace Type: Hybrid
</div></div></div></div><div><div><div><div>Req Id: 2893
</div></div></div></div><div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>&Uuml;berblick:</b></h2>
</div><div><p>Diese Rolle fungiert als zentrale technische Ansprechperson f&uuml;r unsere Kunden beim Betrieb von einsatzkritischen Einsatzleit , F&uuml;hrungs und Lagef&uuml;hrungssystemen f&uuml;r Industriesicherheit, Polizei, Feuerwehr und Rettungsdienste.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Zentrale Aufgaben</b></h2>
</div><div><ul><li>Analyse, Priorisierung und L&ouml;sung komplexer technischer Fragestellungen im 1st bis 3rd Level Support
</li><li>Systematische Fehler und Ursachenanalyse auf Basis von Logdateien, Systemmetriken und Konfigurationsdaten, inklusive Ableitung nachhaltiger L&ouml;sungs und Verbesserungsma&szlig;nahmen
</li><li>Ausgepr&auml;gtes technisches Know how &uuml;ber die gesamte Windows basierte Software und Systemarchitektur
</li><li>Enge Zusammenarbeit mit Softwareentwicklung, Systemimplementierung und Projektteams als technisches Bindeglied zwischen Kunden und internen Teams
</li><li>Kommunikation mit internen und externen Kunden
</li><li>Teilnahme am Hotline /Rufbereitschaftsdienst sowie aktive Begleitung von Eskalationen bis zur nachhaltigen L&ouml;sung</li></ul>
<p>#LI-KW1</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Essenzielle technische Fachkenntnisse</b></h2>
</div><div><ul><li>Expertenwissen in der systematischen Logdateianalyse &ndash; t&auml;gliche Analyse komplexer Logstrukturen &uuml;ber mehrere Systemebenen hinweg und Identifikation selbst schwer erkennbarer Fehlerursachen in hochindividualisierten Systemumgebungen
</li><li>Fundierte Fachkenntnisse im Umgang mit Microsoft SQL Server</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>Weitere Anforderungen</b></h2>
</div><div><ul><li>Abgeschlossene technische Ausbildung oder ein (Fach )Hochschulstudium im Bereich Informatik, Geoinformatik, Informationstechnik oder eine vergleichbare Qualifikation
</li><li>Mehrj&auml;hrige Berufserfahrung im technischen Support
</li><li>Ausgepr&auml;gte analytische F&auml;higkeiten sowie eine strukturierte und l&ouml;sungsorientierte Arbeitsweise
</li><li>Sehr gute Deutsch und gute Englischkenntnisse in Wort und Schrift
</li><li>Sehr gute Kommunikationsf&auml;higkeit als Bindeglied zwischen Kunden und Entwicklung</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>&Uuml;ber Octave</b></h2>
</div><div><p>Octave bietet unternehmenskritische Software, die Organisationen dabei unterst&uuml;tzt, fundierte Entscheidungen in jeder Phase des Asset-Lebenszyklus zu treffen &ndash; Design, Build, Operate und Protect &ndash; &uuml;berall dort, wo Leistung, Sicherheit und Zuverl&auml;ssigkeit unverzichtbar sind und ein Versagen keine Option ist.</p>
<p>Durch die Umwandlung komplexer Betriebsdaten in verwertbare Erkenntnisse verbindet Octave Fachwissen, reale Bedingungen und unternehmensweite Einblicke, um Leistung, Resilienz und Reaktionsf&auml;higkeit bei Vorf&auml;llen genau dort zu verbessern, wo es am wichtigsten ist.</p>
<p>Octave besch&auml;ftigt rund 7.200 Mitarbeitende in 45 L&auml;ndern. Erfahren Sie mehr unter octave.com und folgen Sie uns auf LinkedIn.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Warum bei Octave arbeiten?</b></h2>
</div><div><p>All in. Always forward. So arbeiten wir hier. Wir schenken unseren Mitarbeitenden Vertrauen, weil wir davon &uuml;berzeugt sind, dass dies der beste Weg ist, Potenziale freizusetzen, Ideen zum Leben zu erwecken und kontinuierlich voranzukommen. Deshalb setzen wir uns f&uuml;r ein wirklich unterst&uuml;tzendes Arbeitsumfeld ein und stellen Ihnen die Ressourcen zur Verf&uuml;gung, die Sie brauchen, um Ihre Ziele zu erreichen &ndash; unabh&auml;ngig davon, wer Sie sind oder wo auf der Welt Sie sich befinden.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Alle sind willkommen</b></h2>
</div><div><p>Bei Octave sind wir davon &uuml;berzeugt, dass vielf&auml;ltige und inklusive Teams entscheidend f&uuml;r den Erfolg unserer Mitarbeitenden und unseres Unternehmens sind. Bei uns ist jede*r willkommen. Als inklusiver Arbeitgeber diskriminieren wir nicht &ndash; im Gegenteil: Wir sch&auml;tzen Unterschiede und setzen uns konsequent f&uuml;r Chancengleichheit, ein inklusives Umfeld und Fairness f&uuml;r alle ein.</p>
<p>Respekt ist der Grundpfeiler unseres Handelns. Sprechen Sie sich aus und seien Sie ganz Sie selbst &ndash; hier werden Sie wertgesch&auml;tzt.</p>
</div></div></div></div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>Recruitment Fraud Alert</b></h3>
<p>Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com</p></div></div></div>

(Senior) Support Engineer

McDermott International, Ltd

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The Senior Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Construction Support (Eng) -related problems and will work independently with minimal guidance. The Senior Construction Support Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Construction Support (Eng). As such, they must have in-depth expertise in Construction Support (Eng) as well as broad knowledge of the Construction Support (Eng) discipline within the Engineering function.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Tasks and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform conceptual, FEED, Studies, and detailed analyses and design as per design basis, project specifications, design codes, and standards
  </li>
  <li>
   Direct Engineering team as a Project Coordinator on small projects
  </li>
  <li>
   Apply knowledge and skills to a wide range of standard and nonstandard situations
  </li>
  <li>
   Prepare clear and accurate detailed design calculations and analyses including design reports and procedures
  </li>
  <li>
   Manage own time to meet agreed deadlines and budgets and develop plans for short-term work activities in own area
  </li>
  <li>
   Clearly communicate and explain complex issues and work to establish understanding
  </li>
  <li>
   Be fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues
  </li>
  <li>
   Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders
  </li>
  <li>
   Interface with all disciplines to develop clash-free designs
  </li>
  <li>
   Interface with other departments to obtain input for discipline designs and drawings
  </li>
  <li>
   Maintain close cooperation with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
  </li>
  <li>
   Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager
  </li>
  <li>
   Assist in the preparation of estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates
  </li>
  <li>
   Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
  </li>
  <li>
   Prepare Discipline engineering design basis, philosophies, and technical specifications, as required
  </li>
  <li>
   Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
  </li>
  <li>
   Attend project review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
  </li>
  <li>
   Provide technical direction and review of Designers producing products related to Construction/Installation Support Engineering
  </li>
  <li>
   Prepare and review design reports and procedures
  </li>
  <li>
   Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
  </li>
  <li>
   When assigned, assist procurement personnel in producing Discipline equipment, materials, and services; ensuring that work produced complies with customer objectives and procedures Procurement assistance includes preparing and reviewing requisitions, evaluating technical quotations and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer
  </li>
  <li>
   Check engineering performed by others within the Discipline
  </li>
  <li>
   Perform design verification through single-discipline check/inter-discipline check (IDC)
  </li>
  <li>
   Provide technical support to all fabrication queries, including identifying defect/rectification requirements
  </li>
  <li>
   Keep the Lead engineer apprised of all activities and concerns, technical, budgetary, and manpower related
  </li>
  <li>
   Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
  </li>
  <li>
   Participate in internal, Customer, and third-party technical audits on engineering deliverables and vendor documents
  </li>
  <li>
   Assist Lead engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
  </li>
  <li>
   Capture lessons learned and enter into MDR&rsquo;s Lessons Learned system
  </li>
  <li>
   Act as a resource for colleagues with less experience
  </li>
  <li>
   Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
  </li>
  <li>
   Be aware of costs related to own work and of the discipline
  </li>
  <li>
   In FabCSE, perform/review designs, analyses, evaluations, calculations, and procedures such as:
  </li>
  <ul>
   <li>
    Erection sequences for jackets, topsides, and other structures
   </li>
   <li>
    Loadout procedures and guidance during the operations
   </li>
   <li>
    Construction lift analyses and procedures for activities such as floatover, stackings roll-ups, etc.
   </li>
   <li>
    Weighing procedures
   </li>
   <li>
    Design and detailing of miscellaneous fabrication yard items
   </li>
   <li>
    Crane arrangements and rigging arrangements
   </li>
   <li>
    Trailer arrangements/operations, including drawings and procedures
   </li>
  </ul>
  <li>
   Assist the Lead Engineer in coordinating critical operations pre-activity meetings and attend yard critical operations
  </li>
  <li>
   Additional skills (preferred, not mandatory) - perform/review Pipeline Installation Engineering designs, analyses, evaluations, calculations, and procedures for transportation and installation:
  </li>
  <ul>
   <li>
    Submarine pipelines
   </li>
   <li>
    Risers
   </li>
   <li>
    Spools
   </li>
   <li>
    PLETS and manifolds
   </li>
   <li>
    Cables
    <br/>
   </li>
  </ul>
 </ul>
 Reports to:
 <br/>
 <br/>
 Functional: Discipline Lead Engineer
 <br/>
 <br/>
 Liaise With: All Engineering disciplines, Fabrication Group, Safety Dept, Document Control, Procurement Group, Project
 <br/>
 <br/>
 Management Team, Subcontractors and Vendors, and Customers.
 <br/>
 <br/>
 Supervises: Engineers
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Qualifications and Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Naval Architecture, Civil / Structural / Mechanical Engineering (Master&rsquo;s degree preferred)
  </li>
  <li>
   8-15 years of experience in oil and gas with a major contractor or consultant predominantly performing construction and installation design
  </li>
  <li>
   Strong working knowledge of many design techniques and analysis methods, and detailed knowledge of the content and application of standards codes and guidelines as applicable for onshore and offshore construction
  </li>
  <li>
   Preferably Registered Professional Engineer or member of a professional engineering society
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 <br/>
 <br/>
 For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
 <br/>
 <br/>
</div>


Senior Construction Support Engineer

Kazzoo Ltd

<p>Senior IT SupportEngineer</p><p>&pound;35,000 &ndash; &pound;40,000 + Annual Performance Based Bonus + Training &amp; Career Progression<br/>Location: On-site / Support Desk</p><p>About the Role</p><p>We&rsquo;re looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you&rsquo;ll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.</p><p>You&rsquo;ll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.</p><p>If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.</p><p>*Due to the nature of this role, remote or hybrid working will not be considered*</p><p>What You&rsquo;ll Be Doing</p><ul><li>Acting as a technical escalation point for complex support issues</li><li>Delivering advanced remote and on-site support across client environments</li><li>Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)</li><li>Supporting and optimising Microsoft 365, Azure, and hybrid environments</li><li>Designing and implementing secure, scalable IT solutions</li><li>Proactively monitoring systems and identifying improvements</li><li>Mentoring junior engineers and supporting team development</li><li>Building strong client relationships and providing expert guidance</li><li>Perform network troubleshooting and configuration.</li><li>Install, configure, and maintain hardware, software, and IT systems.</li><li>Perform regular system updates, patching, and security updates.</li><li>Assist with user account setup, permissions, and access control management.</li><li>Ensure compliance with data security, backup, and disaster recovery policies.</li><li>Monitor and manage client IT infrastructure using our support management software</li><li>Conduct scheduled maintenance and routine system health checks.</li><li>Maintain accurate system documentation and support records.</li><li>Keep the Support management software updated with current client system information and support activities.</li><li>Implement cybersecurity best practices to protect client environments.</li><li>Assist with security audits and vulnerability assessments.</li><li>Ensure all systems comply with company IT policies and procedures.</li><li>Communicate effectively with clients to resolve issues and ensure satisfaction.</li><li>Provide training and guidance to clients on IT systems and software.</li><li>Assist with IT asset management, including hardware inventory tracking and procurement.</li><li>Maintain accurate records of equipment, licenses, and infrastructure components.</li></ul><p>What We&rsquo;re Looking For</p><p>Essential:</p><ul><li>Strong experience in a Level 3 / Senior IT support or infrastructure role</li><li>Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)</li><li>Hands-on experience with Microsoft 365, Azure, and Active Directory</li><li>Proven ability to troubleshoot complex issues</li><li>Excellent communication and customer-facing skills</li></ul><p>Desirable:</p><ul><li>Experience in an MSP or multi-client environment</li><li>Knowledge of cybersecurity best practices</li><li>Relevant certifications (Microsoft, CompTIA, Cisco)</li></ul><p>Why Join Us?</p><ul><li>Annual bonus based on company and individual performance</li><li>Regular team days and social events</li><li>Use of a company pool vehicle for client site visits</li><li>Work on high-impact projects, not just support tickets</li><li>Be part of a growing company where you can make a real impact</li><li>Exposure to modern cloud and hybrid environments</li><li>Opportunities to influence technical decisions</li><li>Ongoing training and certification support</li><li>Clear progression into senior, lead, or specialist roles</li><li>Supportive, collaborative team culture</li></ul><p>The Right Fit</p><p>You&rsquo;re an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You&rsquo;re confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.</p><p>Job Type: Permanent</p><p>Pay: &pound;35,000.00-&pound;40,000.00 per year</p><p>Benefits:</p><ul><li>Company events</li><li>Company pension</li><li>Free parking</li><li>On-site parking</li><li>Referral programme</li></ul><p>Experience:</p><ul><li>IT support: 5 years (preferred)</li></ul><p>Licence/Certification:</p><ul><li>Driving Licence (preferred)</li></ul><p>Work Location: In person</p>

Senior IT Support Engineer

METCloud

<div><p>We are seeking an experienced and proactive <b>Senior IT Support Engineer</b> to join our growing IT team. This is a senior technical role requiring strong troubleshooting skills, infrastructure experience, and the ability to lead and mentor junior support staff. The successful candidate will act as the primary escalation point for complex technical issues while helping to maintain a secure, reliable, and high-performing IT environment.</p><p></p><p><b><br>
Join METCLOUD &ndash; Securing the Future of Sovereign Cloud and AI</b>. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK&rsquo;s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies, the need for secure, compliant, and sovereign platforms is growing, and METCLOUD is leading the way. With sovereign cloud, AI, and cybersecurity adoption projected to grow significantly over the next decade, this is a great opportunity to join a company at the intersection of cloud security, artificial intelligence, and national digital resilience. We are not only enabling innovation but also securing it. METCLOUD specialises in sovereign, private, and public cloud security, delivering innovative, tailored services that seamlessly align with our clients&rsquo; operational, regulatory, and security requirements. We leverage cutting-edge cybersecurity technologies, alongside AI and Generative AI capabilities, to enhance threat detection, automate security operations, and protect sensitive workloads, including AI-driven applications and data pipelines, across complex cloud environments. Headquartered in Birmingham, METCLOUD aims to build a globally recognised brand known for trusted, secure cloud and AI-enabled cybersecurity solutions. Our platforms help organisations safely adopt AI and Generative AI while keeping full control over their data, models, and intellectual property. Our people are central to our success. We foster a culture of innovation, collaboration, and continuous learning, so our teams can work with the latest cloud, security, and AI technologies and make a tangible impact in a fast-growing market. If you are passionate about cloud security, AI, Generative AI, and shaping the future of sovereign digital infrastructure, METCLOUD offers an exciting opportunity to join a company defining the next era of secure cloud services.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p><p></p><p><b><br>
Technical Support</b></p>
<ul>
<li>Provide advanced Level 3 support for hardware, software, network, and infrastructure-related issues.</li>
<li>Act as the escalation point for incidents that cannot be resolved by Level 1 and Level 2 support teams.</li>
<li>Diagnose and resolve complex technical problems across desktop, server, network, and cloud environments.</li>
<li>Support and administer Microsoft 365, Azure, Active Directory, Exchange Online, and related services.</li>
<li>Manage Windows Server environments, Group Policies, file services, and user administration.</li>
<li>Monitor, maintain, and optimise network infrastructure, including switches, firewalls, wireless networks, and VPN connectivity.</li>
<li>Ensure backups, disaster recovery processes, and security controls are operating effectively.</li>
<li>Maintain technical documentation and contribute to the knowledge base.</li>
</ul>
<p><b>Leadership &amp; Team Support</b></p>
<ul>
<li>Mentor and provide technical guidance to 1st and 2nd Line support engineers</li>
<li>Assist with ticket prioritisation, workload management, and escalation procedures.</li>
<li>Support onboarding and training of new team members.</li>
<li>Promote best practices in customer service, troubleshooting, and IT operations.</li>
<li>Collaborate with management on service improvements and IT projects</li>
</ul>
<p><b>Projects &amp; Continuous Improvement</b></p>
<ul>
<li>Participate in infrastructure upgrades, system migrations, and cloud adoption projects.</li>
<li>Identify recurring issues and implement long-term solutions.</li>
<li>Recommend improvements to systems, processes, and security controls.</li>
<li>Support IT audits, compliance requirements, and cybersecurity initiatives.</li></ul><br>
<p></p>
<p><b>
Experience</b></p>
<ul>
<li>Minimum 10 years' experience in IT support or systems administration.</li>
<li>Strong knowledge of:
<ul><li>Microsoft 365 Administration</li>
<li>Microsoft Exchange Online</li>
<li>Microsoft SharePoint Online</li>
<li>Microsoft Entra ID</li>
<li>Microsoft Azure</li>
<li>Microsoft Windows Server Administration</li>
<li>Microsoft Active Directory and Group Policy</li>
<li>Virtualisation technologies (VMware and/or Hyper-V)</li>
<li>Endpoint security and device management</li>
<li>Backup and disaster recovery solutions</li>
<li>Networking (TCP/IP, DNS, DHCP, VPN, VLANs)</li>
<li>Network switching and Wi-Fi (Aruba)</li>
<li>Network Security (SonicWALL)</li>
</ul></li><li>Proven experience troubleshooting complex technical issues.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to work independently and manage multiple priorities.</li></ul><br>
<p></p>
<p><b>
Desirable Qualifications</b></p>
<ul>
<li>Microsoft Certified: Azure Administrator Associate</li>
<li>Microsoft Certified: Azure Solutions Architect Expert</li>
<li>Microsoft Certified: Windows Server Hybrid Administrator Associate</li>
<li>Microsoft Certified: AI Business Professional</li>
<li>Microsoft Certified: Copilot and Agent Administration Fundamentals</li>
<li>ITIL Foundation Certification.</li>
<li>CompTIA Network+, Security+, or equivalent.</li>
</ul>
<p>Experience with cybersecurity frameworks and best practices.</p><p></p><p><b><br>
Skills</b></p>
<ul>
<li>Ability to work independently and as a member of a team.</li>
<li>Excellent interpersonal and communication skills and effective report writing skills.</li>
<li>Flexible approach to work according to the needs of the organisation and excellent organisational skills.</li>
<li>Confident in using IT applications.</li>
<li>Attention to detail and good timekeeping.</li>
<li>Ability to demonstrate high levels of attention to detail.</li></ul><p></p><p><b><br>
Benefits</b></p>
<ul>
<li>Salary negotiable</li>
<li>25 days annual holiday + bank holidays</li>
<li>Company pension scheme (after the qualifying period)</li>
<li>Private Health Care (after 1 year of completed service)</li>
<li>Private Life Insurance</li>
<li>Great working environment with a young and passionate team</li>
<li>Part of a company which strives to invest in People (training, wellbeing programs)</li></ul><br>
<p></p>
<p>
Working hours: 37.5 hours per week</p></div><p></p>

CRUSOE

<div><p>Crusoe is on a mission <i>to accelerate the abundance of energy and intelligence</i>. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack &mdash; from electrons to tokens &mdash; to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.</p><p></p><p>
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that &mdash; with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.</p><p></p><p>
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved &mdash; people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.</p><p></p><p>
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.</p><p></p><p><b>
About This Role:</b></p><p>
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.</p><p></p><p><b>
What You&rsquo;ll Be Working On:</b></p><ul><li><p><b>
Customer Support:</b> Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).</p></li><li><p><b>
On-Call Rotation:</b> Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.</p></li><li><p><b>
Troubleshooting:</b> Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.</p></li><li><p><b>
Alert Triage and Maintenance:</b> Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.</p></li><li><p><b>
Collaboration:</b> Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.</p></li><li><p><b>
Global Teamwork:</b> Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.</p></li><li><p><b>
Knowledge Sharing:</b> Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).</p></li></ul><div></div><p><b><br>
What You&rsquo;ll Bring to the Team:</b></p><ul><li><p><b>
Education/Experience:</b> Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.</p></li><li><p><b>
Linux Proficiency:</b> Strong command-line interface (CLI) skills in Linux environments.</p></li><li><p><b>
Version Control:</b> Proficiency with Git for code management and collaboration.</p></li><li><p><b>
Customer Support Experience:</b> 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.</p></li><li><p><b>
Cloud Technologies:</b> Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).</p></li><li><p><b>
Public Cloud Knowledge:</b> Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).</p></li><li><p><b>
Communication Skills:</b> Excellent communication and customer service skills, including the ability to prioritize competing escalations.</p></li><li><p><b>
HPC Knowledge:</b> Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).</p></li></ul><div></div><p><b><br>
Bonus Points:</b></p><ul><li><p><b>
Certifications:</b> CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.</p></li><li><p><b>
Cloud Expertise:</b> Deep understanding of specific cloud platforms and services.</p></li><li><p><b>
Automation Skills:</b> Experience with automation tools and scripting languages.</p></li><li><p><b>
Problem-Solving Abilities:</b> Demonstrated ability to analyze complex technical issues and develop effective solutions.</p></li><li><p><b>
Collaboration and Mentorship:</b> Proven ability to mentor, train, and onboard colleagues.</p></li><li><p><b>
Passion for Sustainability:</b> A strong interest in contributing to a more sustainable future through technology.</p></li></ul><div></div><p><b><br>
Benefits:</b></p><ul><li><p>
Competitive compensation</p></li><li><p>
Restricted Stock Units</p></li><li><p>
Paid time off &amp; paid holidays</p></li><li><p>
Comprehensive health, dental &amp; vision insurance</p></li><li><p>
Employer contributions to HSA account</p></li><li><p>
Paid parental leave</p></li><li><p>
Paid life insurance, short-term and long-term disability</p></li><li><p>
Professional development &amp; tuition reimbursement</p></li><li><p>
Mental health &amp; wellness support</p></li><li><p>
Commuter benefits (parking &amp; transit)</p></li><li><p>
Cell phone stipend</p></li><li><p>
401(k) Retirement plan with company match up to 4% of salary</p></li><li><p>
Volunteer time off</p></li></ul><p></p><p><b>
Compensation:</b></p><p>
Compensation will be paid between $145,000 &ndash; $175,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant&rsquo;s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.</p><p>
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</p></div>

Senior Cloud Support Engineer

Wolters Kluwer

<div><div>About the Role:<br>
Step up as a Senior Specialist in our IT support team, where your advanced technical skills will significantly enhance user experiences. Be a key figure in maintaining our organization's technology health by tackling sophisticated support tasks and contributing valuable insights to technology processes.<br>
<br>
Responsibilities:<br>
<ul><li>Resolve high-level technical issues promptly to ensure user productivity.</li><li>Lead initiatives for hardware and software upgrades.</li><li>Provide expert technical support and training to users.</li><li>Coordinate with higher-level support for complex issue resolution.</li><li>Develop and maintain technical support documentation.</li><li>Monitor and maintain network performance and security.</li><li>Manage IT assets and ensure compliance with inventory protocols.</li><li>Implement and support advanced software solutions.</li><li>Participate in IT project planning and execution.</li><li>Identify and recommend improvements in IT processes and tools.</li></ul><br>
Skills:<br>
<ul><li>Technical Troubleshooting: Advanced troubleshooting and problem resolution.</li><li>Communication: Excellent communication skills for user interaction.</li><li>Networking: Proficient in network monitoring and basic security management.</li><li>Software Management: Skilled in managing software applications and updates.</li><li>Hardware Expertise: In-depth knowledge of IT hardware configuration and maintenance.</li><li>Documentation: Proficient in creating and maintaining detailed support documentation.</li><li>Customer Service: Exceptional user support and customer service.</li><li>Project Coordination: Ability to participate in and contribute to IT projects.</li><li>Requires in-depth conceptual and practical knowledge in primary technical job family and knowledge of related technical job families; has worked with a range of technologies</li><li>Has knowledge of best practices and aware of the competition and market differentiators</li><li>Solves complex technical problems; exercises judgment based on the analysis of multiple sources of information</li><li>Works independently, receives minimal guidance; may lead projects or may have accountability for on-going activities</li><li>Impacts a range project activities within own team and other related teams; acts as a resource for colleagues</li><li>Explains difficult or sensitive information; works to build consensus</li></ul></div><p></p><h2 class="jobSectionHeader"><b><br>
Our Interview Practices</b></h2><p></p><p><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></p><p></p><p><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></p></div>

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