senior support engineer

KONE

<div>As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference.
 
 
Why this role?
 
 
We are embarking upon an exciting growth phase and as such we have an exciting opportunities for you to join our team in KONE Egypt, as Installation Engineer to be based in Cairo or Canal or Upper Egypt.
 
 
This role manages the interface with all key stakeholders during the project. He/she plans, directs and coordinates the activities of designated projects to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools.
<div>What will you be doing?
</div><div><ul><li>Work with Installation team to ensure productivity gains and quality outcomes.
</li><li>Review project proposal or plan to determine time frame, procedures for accomplishing project and staffing requirements.
</li><li>Establish work plan for each phase of the project.
</li><li>Oversee the planning/organizing of delivery and storage of materials to the site.
</li><li>Manage communication with customers and subcontractors throughout the installation process.
</li><li>Direct and coordinate activities of project team to ensure project progresses on schedule and within budget.
</li><li>Create and maintain safety awareness amongst employees and subcontractors in the project.
</li><li>Be an energizing leader who gets the best of others and strive to exceed customer expectations.
</li></ul>Are you the one?
<ul><li>Bachelor degree in Mechanical or Electrical Engineering
</li><li>1+ years of experience in the same role in the elevators industry
</li><li>Strong Project Management skills
</li><li>Ability to communicate effectively with both internal and external stakeholders
</li><li>Planning and Analytical skills
</li><li>Excellent Arabic &amp; English language skills
</li></ul></div>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Senior Field Support Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT
thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT
professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge
information and technology team as an IT Senior Operations &amp; Support Engin eer - Middleware support .
As an IT Senior Operations &amp; Support Engineer - Middleware support you will analyse, support, and resolve complex incidents raised both internally and externally,
and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT
Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
In this role, you will:
<ul><li>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs) Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
</li><li>Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
</li><li>Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability.
</li><li>Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
</li><li>Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
</li><li>Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
</li><li>Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
</li><li>Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
</li><li>Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
</li><li>Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree or honours (12+3 or equivalent).
</li><li>2+ years of experience in Information Technology.
</li></ul>Knowledge/Skills:
<ul><li>Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
</li><li>Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
</li><li>Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
</li></ul>Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Senior Operations & Support Engineer

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions
Qualification: Graduation
Certification:
<ul><li>Microsoft Certifications:</li><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)</li></ul>
Experience: 8 - 10 Years
Responsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><div></div>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
<div></div>Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul>Mandatory:<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Senior Technical Support Engineer

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 5-7 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Lahore?</li></ul>Work Location: In person

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer Microsoft 365 Office
Job Purpose:
The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.
Qualification: Graduation
Certification: Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))
Experience: 8 &ndash; 10 Years
Reponsibilities:
Advanced Office 365 &amp; Exchange Administration
<ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul>L3 Escalations &amp; Complex Issue Resolution
Handle top‑tier escalations across:
<ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul>Monitoring, Optimization &amp; Problem Management
<ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul>Security, Governance &amp; Compliance Leadership
Drive implementation of advanced M365 security measures:
<ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
Migrations, Upgrades &amp; Enterprise Projects
<ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul>Technical Leadership &amp; Documentation
<ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul>
Mandatory:<ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Senior Technical Support Engineer: Microsoft 365

Computer World S.P.C.

Senior IT Engineer We are seeking a skilled and experienced Senior IT Engineer to join our team in Bahrain. The ideal candidate will have strong technical expertise in systems, networks, and end-user support, along with a proactive approach to troubleshooting and IT operations.Location: Bahrain Experience Required: 7&ndash;9 YearsKey Responsibilities<ul><li>Install, maintain, analyze, and troubleshoot computers, laptops, notebooks, and peripheral equipment</li><li>Provide onsite, remote, and phone-based IT support across workgroup and server environments</li><li>Install, configure, upgrade, and troubleshoot Windows OS (Windows 7, 8, 10, 11)</li><li>Deploy and manage antivirus and endpoint security solutions</li><li>Manage hardware/software installation and maintenance in production environments</li><li>Administer and maintain Windows Servers (2003 &amp; 2008) and monitor system performance</li><li>Manage Active Directory, user access, and data security policies</li><li>Support and coordinate with internal teams, helpdesk, clients, and off-site branches</li><li>Maintain and support core services: AD, DNS, DHCP, FTP, WDS, IIS, print and file servers</li><li>Perform system upgrades, diagnostics, and LAN/network troubleshooting</li><li>Execute daily and weekly backups and ensure data integrity</li><li>Install and troubleshoot Microsoft Office and other business applications</li><li>Manage printers, network printers, and wireless devices</li><li>Configure and troubleshoot routers/modems (ADSL/DSL)</li><li>Handle LAN cabling and network infrastructure troubleshooting</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7&ndash;9 years of hands-on experience in IT support and infrastructure</li><li>Strong knowledge of Windows OS, Windows Server environments, and networking concepts</li><li>Experience with Active Directory and enterprise IT systems</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and coordination abilities</li></ul>Pay: From BD500.000 per monthApplication Question(s):<ul><li>What is your nationality?</li><li>Are you currently residing in Bahrain?</li><li>How many years of relevant experience do you have?</li></ul>Work Location: In person

Senior IT Engineer

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