senior support engineer

TAWANTECH

<div><h3 class="jobSectionHeader">Job Summary</h3>
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Provide production support and incident resolution (SLA-driven).
</li><li>Monitor fraud alerts, transactions, and system performance.
</li><li>Troubleshoot application, database, and integration issues.
</li><li>Support system upgrades, patches, and deployments.
</li><li>Perform root cause analysis (RCA).
</li><li>Coordinate with fraud operations, core banking, and IT teams.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>5+ years in banking application support.
</li><li>Hands-on experience with FALCON Fraud Management System.
</li><li>Strong SQL and Unix/Linux knowledge.
</li><li>Understanding of fraud monitoring (cards &amp; digital payments).
</li><li>Familiar with ITIL processes.</li></ul></div>

Senior Support Engineer

Disguise Technologies Ltd

<div><div>Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.</div>
Role: Senior Support Engineer (North America) 
Department: Support
 
Location: Atlanta 
Reports into: Regional Support Manager 
 
 
About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical.

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical.

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:
<ul>
<li>Participate in development meetings for junior members of the team</li>
<li>Upskill members of the support team with your previous industry knowledge</li>
<li>Where necessary, distribute cases to the rest of the team. Considering the specialist knowledge in the team</li>
<li>Own high priority customer cases and communicate with the customer to resolve issues</li>
<li>Monitor and respond to incoming email and phone inquiries, ensuring we are delivering the highest level of support</li>
<li>Prioritise incoming support cases, escalating critical cases</li>
<li>Write and share knowledge via customer focussed knowledge base articles</li>
<li>Help projects team with large scale productions, requiring specific features and integration</li>
<li>Interact with members of the team and clients via Slack, Service Cloud, email and phone to aid in support for all disguise product range</li>
<li>Prioritise incoming support cases, and escalate critical cases</li>
<li>Aid other Support technicians with on-site support visits</li>
<li>Work with the Development &amp; Q&amp;A teams - feedback and logging of software and hardware issues</li>
<li>Assist the Sales &amp; Support team with Demo setups and events/trade shows</li>
<li>Server Prep for Sales / Demos / Issue Re-productions</li>
<li>Continually learn and expand your knowledge in areas that you are passionate about and improve the level of support you can deliver, as well as assisting members of the support team</li>
<li>Be online one weekend in every 6-8 weeks, followed by a 4 day weekend off work the following week</li>
</ul>
Experience we are looking for:
<ul>
<li>Commercial experience in working on large scale shows as a head video department working to a show critical timescale in one or more of the following industries: Touring Music, Theater Production, Film/Movie Shoot, Permanent Install</li>
<li>Hands on experience with LED screens, LED processors, projectors, lighting consoles, Redspy Mo-sys camera tracking in a commercial environment</li>
<li>Hands on experience of software such as, disguise (d3), Unreal Engine (blueprint and levels, exposing parameters), Unity, Notch, Blender or equivalent modeling programs (3d modeling and uv mapping)</li>
<li>Commercial Experience of integration of disguise and automation networks such as PosiStageNet</li>
<li>Commercial experience of video hardware, eg differences in video signals (SDI, DVI, HDMI etc), advance video signaling (progressive vs interlaced, colour bitrate, sampling), GenLock, video system flow and schematics</li>
<li>Commercial experience with at least ONE third party integration used for advanced video systems</li>
<li>Commercial experience of managed networks, eg Cisco, NVIDIA, Ubiquiti</li>
<li>Experience mentoring or upskilling more junior members of the team</li>
<li>Experience troubleshooting complex, technical problems</li>
<li>Commercial experience of Camera Tracking Systems (MOSYS, Stype, NCAM)</li>
<li>Extensive experience with at least ONE media server (disguise, Pixera, Watchout, Hippotizer etc&hellip;)</li>
<li>Experience in a client facing role</li>
</ul>
Skills, behaviour and values we are looking for:
<ul>
<li>Excellent spoken and written English skills</li>
<li>Ability to travel if required</li>
<li>Flexibility with working hours</li>
<li>You will have excellent attention to detail, to enable you to log processes and capture data accurately</li>
<li>You will have clear communication, both verbal and written, to interact with both customers and the internal teams at disguise</li>
<li>You will enjoy problem solving with a curious and inquisitive mind, to investigate a technical issue and get to the heart of the problem</li>
<li>You will be collaborative, working with the support team to resolve complex issues, as well as knowledge share</li>
<li>You will have the ability to remain calm under pressure when dealing with complex time critical issues</li>
<li>You will have the resilience to keep experimenting</li>
<li>You will be a self motivated person, able to manage changing priorities and work with a global customer base</li>
<li>You will have a zest for learning and knowledge, learning yourself as well as teaching others</li>
<li>You will strive to continue developing processes and procedures to help continuously improve the department</li>
</ul><div>
About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. 
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 


Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 


Our values
<ul>
<li>Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.</li>
<li>Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.</li>
<li>Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.</li>
<li>Resilience. We don't give up until we find the right solution, even if it means going outside our remit.</li>
<li>Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.</li></ul> 


Our benefits
<ul>
<li>We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:</li>
<li>Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory</li>
<li>Hybrid working between home and our offices (dependent on role and location)</li>
<li>Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes</li>
<li>Gig allowance - &pound;400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries</li>
<li>Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning</li>
<li>Training, coaching &amp; mentoring</li></ul></div></div>

SWATX

<div>As a Senior Support Engineer for Microsoft within SWATX, you will be responsible for resolving complex technical issues and providing high-level support for Microsoft products and services. Your role will involve troubleshooting, diagnosing, and resolving customer issues efficiently while ensuring customer satisfaction and retention. 
You will collaborate with cross-functional teams to improve support processes and contribute to the development of technical documentation and knowledge base articles. Additionally, you will mentor junior support engineers and act as a key technical resource for your team. 
Key responsibilities include:<ul>
<li>
Troubleshooting and resolving escalated issues related to Microsoft products.</li>
<li>Providing technical guidance and training to team members.</li>
<li>Developing and maintaining best practices for support documentation.</li>
<li>Engaging with customers to understand their needs and provide effective solutions.</li>
</ul>
Requirements
To qualify for this position, you should have:<ul>
<li>
5+ years of experience in technical support, specifically with Microsoft products and services.</li>
<li>Strong understanding of Microsoft Azure, Office 365, Active Directory, and other relevant technologies.</li>
<li>Experience in a customer-facing support role, with excellent communication and problem-solving skills.</li>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field preferred.</li>
<li>Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.</li></ul></div>

Senior Support Engineer-Microsoft (L3)

<div>As a Senior Support Engineer specializing in Networking at SWATX, you will be instrumental in delivering advanced technical support and solutions for our clients&rsquo; networking challenges. Your role will include troubleshooting, diagnosing, and resolving complex network issues to ensure seamless connectivity and performance. 
You will work closely with clients to understand their networking needs, provide expert advice, and contribute to enhancing the overall network infrastructure. Your ability to communicate effectively and collaborate with cross-functional teams will be vital in facilitating the resolution of critical network problems. 
Key responsibilities:<ul>
<li>
Troubleshoot and resolve escalated networking issues, including LAN, WAN, and cloud networking.</li>
<li>Provide expert guidance on network design, implementation, and optimization.</li>
<li>Mentor junior engineers and contribute to the training of support team members.</li>
<li>Participate in knowledge sharing activities and maintain up-to-date technical documentation.</li>
</ul>
Requirements
To be successful in this role, you should possess:<ul>
<li>
5+ years of experience in network engineering or technical support focused on networking technologies.</li>
<li>In-depth knowledge of routing, switching, firewall configurations, and related protocols (e.g., TCP/IP, BGP, OSPF).</li>
<li>Experience with cloud networking solutions (e.g., Azure, AWS, Google Cloud) is a plus.</li>
<li>Strong troubleshooting skills and a proactive approach to problem-solving.</li>
<li>Bachelor's degree in Computer Science, Network Engineering, or a related field is preferred.</li>
<li>Networking certifications (e.g., CCNP, JNCIA) are highly desirable.</li></ul></div>

Senior Support Engineer-Networking (L3)

<div>
 5+ years of experience working with Azure, AWS,
 
 
 Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes.
 
 
 Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking:
 
 
 Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect.
 
 
 Experience leading technical projects and mentoring teams.
 
 
 Strong system design and architecture skills.
 
 
 Advanced troubleshooting and performance optimization capabilities.
 
 
 Experience working with enterprise customers.
 
 
 Bachelor's degree in Computer Science or related field.
 
 
 
 Requirements
 
 
 
 Professional-level cloud certification in at least one platform: MicrosoftAzure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
 
 
 Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
</div>

Senior Support Engineer-Public Cloud Azure (L3)

<div>5+ years of experience working with Azure, AWS, 
 
Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes.
 
 
Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking:
 
 
Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect. 
Experience leading technical projects and mentoring teams. 
Strong system design and architecture skills. 
Advanced troubleshooting and performance optimization capabilities. 
Experience working with enterprise customers. 
Bachelor's degree in Computer Science or related field. 
Requirements
Professional-level cloud certification in at least one platform: MicrosoftAzure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).</div>

Fortes Education

Job Summary: The Senior IT Support Engineer will be responsible for
 providing advanced technical support across both corporate and academic
 environments in a timely and effective manner. The role involves diagnosing and
 resolving hardware, software, network, and system issues, supporting school MIS
 platforms, and administering both Microsoft and Google education ecosystems. In
 addition to operational support, the position will actively contribute to the
 planning, implementation, and execution of strategic IT projects, infrastructure
 upgrades, and technology enhancement initiatives. The role ensures the overall
 stability, security, and performance of the organization’s IT infrastructure
 while supporting business operations and teaching and learning activities.
 
·
 Deploy, configure, image, harden, and
 maintain Windows Server environments, end-user computing devices (desktops,
 laptops, tablets), peripherals, and enterprise software using standardized
 build and endpoint management methodologies.
 
·
 Administer, monitor, and optimize network
 infrastructure components including Layer 2/Layer 3 switches, wireless access
 points and controllers, routers, firewalls, VLAN configurations, DHCP/DNS
 services, and WAN/ISP connectivity to ensure high availability and performance.
 
·
 Perform advanced troubleshooting and root
 cause analysis across hardware, operating systems, enterprise applications,
 network infrastructure, cybersecurity incidents, and system integrations.
 
·
 Administer and support Microsoft 365
 services including Exchange Online, Teams, SharePoint Online, OneDrive, and
 Entra ID (Azure Active Directory), including identity management, access
 control, and policy enforcement.
 
·
 Administer and support Google Workspace
 for Education including Google Admin Console, user provisioning, Organizational
 Unit (OU) management, security configurations, Google Classroom, and Drive
 governance.
 
·
 Provide technical administration and
 operational support for school MIS platforms such as SIMS/ Bromcom/ iSAMS, or
 equivalent systems, including database connectivity, user role configuration,
 data synchronization, reporting, and third-party system integrations.
 
·
 Manage identity and access management
 (IAM) processes including account provisioning, de-provisioning, group policy
 configuration, role-based access control (RBAC), and permission audits across
 Microsoft and Google ecosystems.
 
·
 Deploy and support classroom and corporate
 collaboration technologies including AV systems, interactive displays, unified
 communications platforms, conferencing systems, and digital signage
 infrastructure.
 
·
 Prioritize and manage incidents and
 service requests in alignment with business impact, academic urgency, and
 service level expectations, coordinating with internal stakeholders and
 external vendors where required.
 
·
 Deliver structured end-user support across
 corporate and academic environments, ensuring secure and optimal usage of
 enterprise applications, cloud platforms, and network services.
 
·
 Provide rapid response to high-priority
 classroom and executive meeting disruptions, minimizing operational and
 instructional downtime.
 
·
 Monitor, manage, and resolve tickets
 related to infrastructure services, endpoint devices, cloud workloads, network
 connectivity, and MIS systems using established IT service management
 practices.
 
·
 Ensure compliance with backup, disaster
 recovery, patch management, vulnerability remediation, and endpoint protection
 procedures, including validation of restoration processes when required.
 
·
 Manage software licensing, subscription
 models, and compliance records to ensure alignment with vendor agreements and
 organizational governance requirements.
 
·
 Maintain accurate configuration
 documentation, asset registers, and lifecycle tracking for hardware, software,
 and network assets across all sites.
 
·
 Deliver structured user training and
 knowledge transfer sessions to improve digital literacy, cybersecurity
 awareness, and effective utilization of enterprise platforms.
 
·
 Liaise with IT vendors and service
 providers for procurement, technical escalations, warranty management,
 infrastructure upgrades, and contract renewals.
 
·
 Support the implementation and enforcement
 of IT governance frameworks, operational standards, cybersecurity controls, and
 safeguarding protocols across corporate and academic environments.
 
<ul>
<li>Participate</li>
</ul>
in the planning and execution of strategic IT projects including infrastructure
 upgrades, cloud deployments, system implementations, and cybersecurity
 enhancements, supporting solution design, deployment, testing, documentation,
 and post-implementation stabilization to ensure delivery aligned with
 organizational standards and timelines.
 
Candidate Requirements: 
Education
 & Experience
 
·
 Degree in Information Technology, Computer
 Science, or a related discipline.
 
·
 Minimum 5 years’ hands-on experience
 supporting corporate and academic IT environments, including teaching and
 learning technologies and administrative systems.
 
·
 Proven experience working with school MIS
 platforms (SIMS, Bromcom, iSAMS, or equivalent) and supporting hybrid Microsoft
 and Google ecosystems.
 
Technical
 Competencies
 
Strong
 
experience with: 
·
 Windows Server, Active Directory / Entra
 ID, Azure
 
·
 Microsoft 365 (Exchange Online, Teams,
 SharePoint, OneDrive)
 
·
 Google Workspace for Education
 administration
 
·
 Network infrastructure (Layer 2/3
 switching, Wi-Fi, firewalls, WAN connectivity)Experience managing and supporting: ·
 End-user devices (Windows, macOS, iOS,
 Android)
 
·
 Classroom and corporate AV technologies,
 interactive displays, and conferencing systems
 
·
 Working knowledge of endpoint management,
 identity and access management (IAM), cybersecurity controls, backup and
 disaster recovery solutions.
 
·
 Working knowledge of AI-powered
 productivity and automation tools, with the ability to leverage them
 responsibly to enhance operational efficiency, documentation, troubleshooting,
 and service delivery.
 
Professional
 Skills
 
·
 Excellent communication skills with the
 ability to support corporate and academic users in a calm and professional
 manner.
 
·
 Strong analytical and problem-solving
 skills, with the ability to prioritize effectively in fast-paced operational
 environments.
 
·
 High attention to detail, strong
 documentation practices, and a structured, process-driven mindset.
 
·
 Ability to work independently, manage
 multiple priorities, and remain composed during peak academic and
 business-critical periods.

Senior IT Support Engineer

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