senior support engineer

EchoStar

<div>Company Summary:
<div>
DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.</div><div></div><div><br>
Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).</div><div></div><div><br>
Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.</div><div></div><div><br>
EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.</div>
Summary:
<p>
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.</p>
Job Duties and Responsibilities:
<ul><li>Able to perform effective Incident Management from i ncident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions</li><li>Proactive issue identification and resolution</li><li>Own the production environment, monitoring availability and ensure a holistic system health, handle application deployments</li><li>Triage and Remediate production systems</li><li>Resolve issues within SLA</li><li>Achieve 90% automation and reduce manual intervention</li><li>Be the primary operational support engineer for multiple l arge distributed critical</li></ul>
software applications
Skills - Experience and Requirements:
<ul><li>Engineering degree with 5+ years of experience in Application Support and Automation</li><li>Strong understanding of modern monitoring and logging technologies (Logz.io, CloudWatch, DynaTrace, etc.)</li><li>Understand microservice architecture</li><li>Experience in Unix, Shell scripting/Python/Java, SQL, AWS, etc</li><li>Experience in troubleshooting complex application as well as environment issues</li><li>Excellent communication, presentation and documentation skills</li><li>Strong experience with Intake, Problem Management, and Service Availability</li></ul>
Management<br>
<ul><li>Knowledge of CI/CD tools and concepts</li><li>Knowledge of ITIL processes</li><li>Ready to work in shifts</li></ul></div>

Senior Support Engineer

Thermo Fisher Scientific

<div><p><b>Work Schedule</b></p>
Standard (Mon-Fri)<p></p><p><b>
Environmental Conditions</b></p>
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office<p></p><p><b>
Job Description</b></p><p></p><p><b>
Job Title:</b> Senior Customer Support Engineer</p><p><b>
Location:</b> Ahmedabad</p><p></p><p><b>
About the company</b></p><p>
About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies &amp; Services makes it easier for customers.</p><p><b>
Education</b></p><ul><li>
Bachelor of Engineering (Information Technology / E&amp;TC / CS / Instrumentation/Bio-tech/other), BCA, MCA or relevance experience.</li></ul><p><b>
Experience</b></p><p><b>
5 + years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market.</b></p><p></p><p><b>
Job Summary</b></p><p>
Hiring a skilled individual for the Senior Customer Support Engineer position in Ahmedabad. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.</p><p><b>
Responsibilities</b></p><p>
As a Senior Customer Support Engineer, you will:</p><p>
Role includes Chromeleon CDS software deployments on all types of client-server network architectures.</p><ul><li>
Expertise in Windows domain, Server OS, Networking, DHCP, DNS, coupled with insights into Cloud environment, Virtual servers, SQL, Oracle, etc.</li><li>
Diagnose and troubleshoot Software issues, network issues to minimize downtime.</li><li>
Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).</li><li>
Knowledge of Chromatography instruments like HPLC&rsquo;s, GC&rsquo;s, MS and its usage in the industry.</li><li>
Maintain customer KPI&rsquo;s and requires customer escalation handling skills, Review Meeting.</li><li>
Collaborate with cross-functional teams to successfully implement maintenance solutions.</li><li>
Determine the most efficient methods for completing assigned tasks.</li><li>
Requires travelling at short notice and may include overnight stays in a different city \ state.</li></ul><p><b>
Benefits</b></p><p>
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!</p><p><b>
At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today </b><b>http://jobs.thermofisher.com</b><b>.</b></p><p><b>
ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.</b></p><p><b>
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.</b></p></div><p></p>

Senior Customer Support Engineer

Hamdan Bin Mohammed Smart University

<div></div><div><div><div><div><div><p>Category</p>
<p>Administrative Positions</p>
</div><div><p>Type</p>
<p>Full time</p>
</div></div></div><div><p>Description</p> <p>The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.</p>
</div><div><p>Main roles &amp; responsibilities</p>
<div><div><div><ul><li>Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.</li></ul>
<ul><li>Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.</li></ul>
<ul><li>Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).</li></ul>
<ul><li>Regularly maintain the hardware/software assets inventory.</li></ul>
<ul><li>Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.</li></ul>
<ul><li>Provide technical trainings whenever required.</li></ul>
<ul><li>Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.</li></ul>
<ul><li>Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.</li></ul>
<ul><li>Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.</li></ul>
<ul><li>Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.</li></ul>
<ul><li>Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.</li></ul>
<ul><li>Handle any other responsibilities assigned by the line manager.</li></ul>
</div></div></div></div><div><p>Required qualification &amp; skills</p>
<div><p><b>Professional Experience</b></p>
<p>3 years of relevant experience in a similar position</p>
<p><b>Education and Academic Qualifications</b></p>
<ul><li>Bachelor&rsquo;s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.</li>
<li>ITIL V3 certification</li>
<li>Any other certification will be a plus (Microsoft, Cisco, Apple etc.).</li>
</ul>
<p><b>Knowledge, Skills &amp; Abilities</b></p>
<ul><li>Microsoft Windows, Mac, and general desktop support issues.</li>
<li>End-user devices like printers and scanners.</li>
<li>Audio and Video systems like projectors, mixers, etc.</li>
<li>DNS, TCP/IP, and other networking concepts.</li>
<li>Excellent customer care skills.</li>
<li>Time and project management skills.</li>
<li>Analytical and problem-solving skills.</li>
<li>Interpersonal, communication, and soft skills.</li>
<li>Ability to work under pressure and in a diverse culture.</li>
<li>Excellent communication skills in English languages; Arabic language is an advantage.</li></ul></div></div></div></div>

Senior Technical Support Engineer

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Acceldata

<div><div><div><b>Position Summary:</b></div><div>
We are seeking a<b> Senior Product Support Engineer - Hadoop SME (Subject Matter Expert)</b> who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance distributed data systems. You will collaborate with customer engineering teams to deliver high-throughput Hadoop and Spark applications and solve complex data challenges in migration, upgrades, reliability, and optimise post-migration system performance.</div><div></div><div><br>
If you&rsquo;re passionate about working in fast-paced, dynamic environments and want to be part of the cutting edge of data solutions, this role is for you.</div></div>
<div><div><h3 class="jobSectionHeader"><b>We&rsquo;re looking for someone who can:</b></h3><ul><li><ul><li>
Design and optimise distributed <b>Hadoop-based applications</b>, ensuring low-latency, high-throughput performance for big data workloads.</li><li><b>
Troubleshooting</b>: Provide expert-level support for data or performance issues in Hadoop and Spark jobs and clusters.</li><li><b>
Data Processing Expertise</b>: Work extensively with large-scale data pipelines using Hadoop and Spark's core components
</li><li><b>Performance Tuning</b>: Conduct deep-dive performance analysis, debugging, and optimisation of Impala and Spark jobs to reduce processing time and resource consumption.</li><li><b>
Cluster Management</b>: Collaborate with DevOps and infrastructure teams to manage Impala and Spark clusters on platforms like Hadoop/YARN, Kubernetes, or cloud platforms (AWS EMR, GCP Dataproc, etc.).</li><li><b>
Migration</b>: Provide dedicated support to ensure the stability and reliability of the new ODP Hadoop environment during and after migration. Promptly address evolving technical challenges and optimise system performance after migration to ODP.</li><li>
This role requires flexibility to work in <b>rotational shifts, </b>based on team coverage needs and customer demand. Candidates should be comfortable supporting operations in a 24/7 environment and be willing to adjust their working hours accordingly.</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Product Support Engineer - Hadoop

Saviynt

<div>
 <p>
  <br/>
  <strong>
   WHAT YOU WILL BE DOING
  </strong>
  <ul>
   <li>
    Communicate with end users/businesses to explain the issue(s) and solutions for
   </li>
   <li>
    implementation related questions
   </li>
   <li>
    ● Provide technical analysis for the production incidents, resolution, and root cause
   </li>
   <li>
    analysis for the incidents
   </li>
   <li>
    ● Publish knowledge articles for the incidents and service requests, prepare technical
   </li>
   <li>
    documents for the standard operating procedures
   </li>
   <li>
    ● Identify, debug and troubleshoot break fix issues and take it to a resolution
   </li>
   <li>
    ● Respond and resolve issues within agreed service levels
   </li>
   <li>
    ● Work closely with Engineering and DevSecOps teams for activities related to
   </li>
   <li>
    supporting the IAM and CPAM service offerings
    <br/>
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   WHAT YOU BRING
  </strong>
  <ul>
   <li>
    Strong Domain knowledge in Identity and Access Management (IAM)
   </li>
   <li>
    ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
   </li>
   <li>
    Sailpoint, OIM or ISIM
   </li>
   <li>
    ● Knowledge and experience in invoking REST/SOAP web services using tools such as
   </li>
   <li>
    Postman
   </li>
   <li>
    ● Database : Extensive experience in database operations &amp; SQL
   </li>
   <li>
    ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
   </li>
   <li>
    ● Basic knowledge of operating systems such as Linux, Unix &amp; windows
   </li>
   <li>
    ● Prior experience integrating with any SSO providers
   </li>
   <li>
    ● Experience working with global Customers and strong customer focus
   </li>
   <li>
    ● Excellent written and verbal communication skills
   </li>
   <li>
    ● Keywords: Cloud, Java, Scripting, Linux, SQL
   </li>
   <li>
    ● Minimum 5 years experience in implementing various IGA solutions
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
</div>


Engineer/Senior Technical Support Engineer

Palo Alto Networks

<div><b>Company Description</b><p><b><br>
Our Mission</b></p><p>
At Palo Alto Networks&reg; everything starts and ends with our mission:</p><p>
Being the cybersecurity partner of choice, protecting our digital way of life.<br>
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.</p><p><b>
Who We Are</b></p><p>
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.</p><p>
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!</p><p>
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.</p><b><br>
Job Description</b><ul><li><p><b><br>
Your Career</b></p><p>
You will work firsthand with our valued customers to address their complex post-sales concerns, where analysis of situations or data requires an in-depth evaluation of many factors. You&rsquo;re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You&rsquo;ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.</p><p>
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure &ndash; which means you&rsquo;ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations)</p><p><b>
Your Impact</b></p></li><li>
Provide Technical Support to customers and partners</li><li>
Provide configurations, troubleshooting, and best practices to customers</li><li>
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner</li><li>
Provide fault isolation and root cause analysis for technical issues</li><li>
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base</li><li>
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc</li><li>
Travel to customer sites in the event of a critical situation to expedite resolution as required</li><li>
Provide on-call support 24x7 on an as-needed basis</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Your Experience : </b>Communication: Excellent written and verbal communication skills.</li><li>
Technical Support: Previous experience in a technical support environment is advantageous, along with strong exposure to support roles and working with large global customers, partners, and internal teams (such as DevOps, Engineering, QA, and Product managers).</li><li>
Scheduling: Willing to work flexible and varying shift times, including weekends and evenings.</li><li><b>
Technical Skills:</b> Networking : IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS</li><li>
Routing knowledge (BGP is a must)</li><li>
Experience working with Firewall Central Management Systems</li><li>
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)</li><li><b>
Operating Systems</b>: Expertise in OS systems and troubleshooting, including Windows, MAC, Linux, and IOS (debugging, editing registries, using OS built-in tools such as Event Viewer to aid in troubleshooting, file changes on Linux, etc.)</li><li><b>
Tools &amp; Security</b>: Comfortable using tools such as Chrome Developer Tools to isolate issues, capture HAR file, and perform HAR file analysis</li><li><b>
Authentication:</b> Good understanding of authentication protocols (e.g., SAML, LDAP, RADIUS).</li><li>
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)</li><li>
Proficiency in Prisma Access and GlobalProtect is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
The Team</b></p><p>
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn&rsquo;t stop once they sign &ndash; it evolves. As threats and technology change, we stay in step to accomplish our mission.</p><p>
You&rsquo;ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised &ndash; in fact, you&rsquo;ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.</p><div></div><p><b>
Our Commitment</b><br>
<br>
We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.</p><p>
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.</p><p>
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p><p>
All your information will be kept confidential according to EEO guidelines.</p></div>

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