senior support engineer

Mondia Group

<div>Job Purpose
The Senior Support Engineer will play a key role within the Business Operations Organization at Mondia Egypt Tech Centre, contributing to the stability and performance of Mondia Group's global customer services. This role focuses on hands-on technical expertise in incident response, monitoring KPIs, and supporting the automation, classification, and dispatching of alarms and incidents. The Senior Support Engineer will work closely with the support team to ensure efficient resolution of issues, maintain high service delivery standards, and enhance system reliability for our global customers.
Roles and Responsibilities
<ul><li>Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.</li><li>Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.</li><li>Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.</li><li>Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.</li><li>Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.</li><li>Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.</li><li>Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.</li><li>Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.</li><li>Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.</li></ul>
Requirements
Technical Competencies/Skills
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving, breaking down complex information into understandable and actionable items.
Other qualifications include:
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT Engineering, or related field.</li>
<li>5+ years of experience in VAS/IT/Payments industry within integration, operation, support, or service environments.</li>
<li>Basic knowledge of service providers/operators&rsquo; business requirements.</li>
<li>Strong understanding of relational databases and proficiency with SQL.</li>
<li>Proficiency in scripting languages (e.g., Python) for developing in-house monitoring and alerting solutions.</li>
<li>Experience designing and implementing monitoring alerts using NewRelic and custom-built scripts for proactive incident detection.</li>
<li>Understanding of Web Services, including SOAP and REST APIs.</li>
<li>Experience with data visualization tools such as Tableau and Grafana for monitoring dashboards.</li>
<li>Knowledge of CI/CD pipelines.</li>
<li>Experience with cloud computing services, such as Amazon Web Services (AWS).</li>
<li>Strong problem-solving and analytical thinking skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Customer Relationship Management skills.</li>
<li>Fluent in English.</li>
<li>Familiarity with NoSQL/Data Lakes.</li>
<li>Experience with asynchronous messaging systems (e.g., Kafka)</li>
</ul>Education
BA degree in technology, computer sciences, or any related field.
Experience
+5 years of experience.
Benefits
1- You will be a part of a dynamic and international company with a flat organizational structure, where every voice is heard and your contributions truly make a difference.
2- The company will contribute up to EUR 25 per month towards staff perks
3- Benefit from our performance-based bonus scheme, in line with company policy.
4- EUR equivalent salaries paid in EGP.</div>

Senior Support Engineer

infinite Computer Solution

<div><div><div><div>Skills &amp; Requirements:
Job Type: Service Desk Engineer
Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)
Shift Timing: Rotational (24x7x365 coverage)
Prerequisite: Must be open to night shifts and weekend coverage
Range of Year Experience &ndash; 7 &ndash; 10 Years
RTO &ndash; Hybrid Model
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).
Familiarity with ITSM platforms (e.g., ServiceNow)
Strong understanding of Windows OS, basic networking, and enterprise applications.
Excellent communication skills in English (written and verbal).<ul><li>
ITIL Foundation Knowledge/certification.</li><li>
Experience with remote desktop and diagnostic tools.</li><li>
Ability to create and maintain SOPs and user guides.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Role Summary:
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.
Key Responsibilities:<ul><li>
Enable and guide end users in using self-help tools for basic software and hardware issues.</li><li>
Support incident and service request reporting.</li><li>
Assist with password reset tools and account recovery processes.</li><li>
Respond to &ldquo;how-to&rdquo; queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).</li><li>
Remote troubleshooting.</li><li>
Log, categorize, and track incidents and requests to closure.</li><li>
Handle escalated issues requiring specific application knowledge or advanced troubleshooting.</li><li>
Run diagnostics and perform remote support for complex incidents.</li><li>
Coordinate field services for part ordering and desk-side visits as per client policies.</li><li>
Ensure proper documentation and escalation to Level 2 support when necessary.</li><li>
L3 need to also support complex issues related to running the diagnostics and remotely perform advanced troubleshooting.</li><li>
Need to involved in KB process innovation for the team</li><li>
L3 needs to validate if it includes any ordering parts as per Client policies to facilitate any required desk side visits from field services technicians and do a warm transfer to the (Onshore EUS Level 2 Support).</li></ul></div> 

</div><div>Qualifications
<div>Graduation</div>
</div><div>Range of Year Experience-Min Year
<div>5</div>
</div><div>Range of Year Experience-Max Year
<div>7</div></div></div></div><div></div>

Cloud Software Group

<div>About Spotfire
Spotfire&reg; is a visual data science platform that makes smart people smarter. It combines market-leading visual analytics, data science, and data wrangling to allow experts to analyze data at-rest, in-motion, and at-scale&mdash;solving problems that require human creativity and modern computing.
Enjoy a point-and-click user experience where engineers, scientists, and other experts can rapidly build sophisticated, interactive visual data science applications and deploy those to thousands of end-users&mdash;enhancing business-critical operations and daily decision-making. That&rsquo;s working smarter, with Spotfire.
Since Spotfire's start in 1991, the amount of data and the importance of self-service analytics has grown by leaps and bounds, but the goal of Spotfire has remained the same: to give users the ability to ask and answer questions about their data at the speed of thought.
Visit https://www.spotfire.com/about to learn more about Spotfire.
Job Description
This role will be primarily focused on server related cases of Spotfire which includes application installation and configuration, authentication (such as Kerberos, NTLM, LDAP, and OpenID, among others), deployment and troubleshooting on cloud platforms (such as AWS, Azure, and GCP), HTTPS/SSL certificates, network traffic analysis, and integration with other enterprise applications and devices (such as databases). Practical experience in deploying, managing, and scaling containerized applications using Docker and Kubernetes. 
Primary Responsibilities:<ul>
<li>
Provide phone / web consultation to troubleshoot, debug, and solve customer problems of high complexity, especially related to Server and Authentication issues</li>
<li>
Assists peers in the team as a mentor and a subject matter expert providing guidance, coaching and training in server related areas.</li>
<li>
Responsible for making moderate to significant improvements in support processes, systems or products.</li>
<li>
Work closely with feature teams / product engineering and provide feedback on product features as deemed necessary.</li>
<li>
Responsible for managing major/complex projects in addition to the support role that impacts the overall product experience for customers.</li>
<li>
Provide guidance and assistance to partners and customers with implementation and use of Spotfire and Data Virtualization products.</li>
<li>
Understand the problems reported by customers and reproduce locally in the Support lab</li>
<li>
Accurately and completely document problems, solutions, and defects in the Support call tracking system (Support portal)</li>
<li>
Investigate and provide workarounds as applicable.</li>
<li>
Collaborate with other departments, such as Product Engineering and Field Tech Team as required</li>
<li>
Participate in side-projects aiming at improving usability, supportability and quality of the Spotfire products</li>
<li>
Learn and expand your knowledge of Spotfire and its associated products (mainly Data Virtualization).</li>
<li>
Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos.</li>
<li>
One of the key responsibilities is to also be available on-call rotation to address customer issues off business hours.</li>
<li>
Hands-on experience with building, optimizing, and managing Docker containers.</li>
<li>
Understanding of Docker networking, volumes, and multi-container applications with Docker Compose.</li>
<li>
Familiarity with Docker Registry, image repositories, and best practices for versioning.</li>
<li>
Practical knowledge of Helm for managing Kubernetes applications.</li>
<li>
Continually learn and expand your knowledge of TIBCO Spotfire and its associated products</li>
<li>
Take escalations from other team members in the team and help resolve the problem</li>
<li>
Participate in side-projects aiming at improving usability, supportability, and quality of the Spotfire as a product.</li>
</ul>
Day-to-Day Operational Responsibilities<ul>
<li>
Analyze and Troubleshoot reported issues/errors.</li>
<li>
Manage/monitor high severity issues and escalations within your team to ensure focus remains on the highest priority issues and keep management informed of any potential problems.</li>
<li>
Own and manage high severity issues from a technical standpoint without assistance</li>
<li>
Collaborate with other departments, such as Product Engineering and Professional Services as required</li>
<li>
Provide written and verbal consultations to debug customer issues of high-level complexity within the product platform.</li>
<li>
Be Additional Owner on cases and learn from other Senior Support Engineers&rsquo; HIGH and CRITICAL cases &amp; conference calls.</li>
<li>
Engage in technical and tactical discussions with Senior &amp; Principal Support Engineers about how to approach technical problems.</li>
<li>
Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems.</li>
<li>
Contribute to, and challenge, management initiatives.</li>
<li>
Help identify ways to make measurable improvements to our KPIs.</li>
<li><div>
Actively contribute knowledge objects: 
<ul><li>Actively contribute to the User Community Forums</li><li>Actively contribute to the Knowledge Base</li><li>Help develop Knowledge Transfer Sessions</li></ul></div></li>
<li>
Identify ways to improve our internal metrics (e.g. solve problems for managers that haven't been solved yet, or create more elegant and accurate dashboards for existing solutions)</li>
<li>
Identify gaps in your own skills as well as the Team&rsquo;s skills and work towards filling in those gaps by actively seeking training in those skill areas or helping my manager to encourage others to seek training in those areas.</li>
</ul><h2 class="jobSectionHeader">
Education</h2><ul><li>
BE/ME/BTech/MTech in Computer Science, IT, or related disciplines from a reputed institute</li></ul>
Must have<ul>
<li>
Experience: 5+ years in technical support, customer support, or Escalation Engineering roles.</li>
<li>
Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues, specifically involving any or all of the below aspects:</li>
<li><ul>
<li>Configuration</li>
<li>
Authentication</li>
<li>
Application administration</li>
<li>
Logging</li>
<li>
Networking</li>
<li>
Monitoring</li>
</ul></li>
<li>Superior verbal and writing skills and demonstrated ability to articulate complex concepts</li>
<li>
Exceptionally high attention to detail and demonstrated ability to deliver extremely high-quality knowledge to our customers.</li>
<li>
Demonstrated ability to manage a demanding workload.</li>
</ul>
Good to Have<ul>
<li>
Authentication (SSO, LDAP, AD, Kerberos, OpenID, X509,etc&hellip;)</li>
<li>
Academic knowledge or hands on experience with at least one major OO programming language (Java, C, C++, C# .NET, etc&hellip;)</li>
<li>
Academic knowledge or hands on experience with:
<ul>
<li>RDBMS (Oracle, SQL Server, PostgreSQL)</li>
<li>
Unix/Linux</li>
<li>
Apache Tomcat</li>
<li>
Python</li>
<li>
JavaScript</li>
<li>
HTML/CSS</li>
</ul>
</li><li>Experience with usage and administration of cloud platforms such as AWS, Azure, and GCP</li>
<li>
Familiarity with related technologies such as Docker and Kubernetes.</li>
<li>
Demonstrated ability to handle demanding and difficult customers and their expectations.</li>
<li>
Intrinsic understanding of the Global Support Mission and Vision to deliver the highest level of Technical Support and Customer Satisfaction.</li>
<li>
Demonstrated ability to facilitate Zoom and/or conference calls</li>
<li>
Demonstrated skill at mentoring other support staff.</li>
</ul>
About Us:
Cloud Software Group is one of the world&rsquo;s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done &mdash; from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.</div>

<div><div><div><div>Job Summary: 
The Service Desk and Clinical Support Specialist will be the first point of contact for all IT-related issues, including hardware, software, network, and clinical application support. This individual will deliver prompt, high-quality support to both administrative and clinical users, ensuring smooth operations across hospital systems and healthcare applications. 
Key Responsibilities: 
&#65039; Service Desk Support: 
<ul><li>
Serve as the first line of support for all IT issues via phone, email, ticketing system, or in person.</li><li>
Troubleshoot and resolve issues related to desktops, laptops, printers, Microsoft Office 365, Windows OS, and general hardware.</li><li>
Escalate unresolved problems to higher-level support teams as necessary.</li><li>
Document all incidents and service requests accurately in the ITSM/ticketing system.</li><li>
Manage user accounts and access in Active Directory, email systems, and EHR platforms.</li></ul>
Clinical Application Support: 
<ul><li>
Provide frontline support for clinical applications such as EHR/EMR (e.g., Epic, Cerner, Meditech), PACS, RIS, and LIS.</li><li>
Troubleshoot issues related to clinical workflows, medical devices integration, and application performance.</li><li>
Work closely with clinicians to understand their technology challenges and deliver timely solutions.</li><li>
Support and train end-users (doctors, nurses, admin staff) on clinical systems and software best practices.</li></ul>
Operations &amp; Onsite Support: 
<ul><li>
Perform routine checks, patching, and maintenance for clinical workstations and devices.</li><li>
Provide support during Go-Lives, upgrades, and maintenance windows for clinical systems.</li><li>
Coordinate with biomedical teams for the integration and support of medical equipment (e.g., vital sign monitors, lab devices).</li></ul>
Reporting &amp; Documentation: 
<ul><li>
Maintain accurate documentation of technical procedures and clinical workflows.</li><li>
Generate regular reports on service desk performance, ticket trends, and application issues.</li></ul> 
Key Skills and Qualifications: 
<ul><li>
Bachelor&rsquo;s degree in Information Technology, Healthcare Informatics, or related field.</li><li>
2&ndash;4 years of experience in IT support, preferably in a healthcare or hospital setting.</li><li>
Strong knowledge of Windows OS, Active Directory, Office 365, and networking basics.</li><li>
Familiarity with clinical systems like Epic, Cerner, Meditech, or other EHRs.</li><li>
Understanding of HIPAA regulations and healthcare data security.</li><li>
Excellent communication and interpersonal skills; ability to support non-technical users.</li><li>
A+, ITIL, or HDI certification is a plus.</li></ul> 
Preferred Attributes: 
<ul><li>
Customer-first mindset with strong problem-solving abilities.</li><li>
Able to prioritize in a fast-paced clinical environment.</li></ul>
Team player with a collaborative attitude.</div>
</div><div>Qualifications
<div>Any degree with IT</div>
</div><div>Range of Year Experience-Min Year
<div>5</div>
</div><div>Range of Year Experience-Max Year
<div>8</div></div></div></div><div></div>

Atlassian

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We are giving priority to candidates who can work Pacific time zone hours (9 am- 6 pm). You will be fully remote so if you have the flexibility to work these hours, we encourage you to apply!
About the role 
We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers as a technical support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.
You will report to the DevTools Manager on the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.
Responsibilities:

What You'll Do<ul><li>
Solve complex customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li><li>
Evaluate active tickets, manage workloads, projects, and monitoring queue health</li><li>
Advocate for our customers and influence product direction through customer feedback</li><li>
Experience being Subject Matter Expert in multiple Atlassian products</li><li>
Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)</li><li>
Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps</li><li>
Be the customer champion by being the voice of the customer</li><li>
Be the example that continues to guide until the cause is established with clear plans to resolve the customer issues.</li><li>
Assist your global teammates in driving long-running tickets in your areas of expertise to resolution</li><li>
Challenge others to provide and dig into context and rise to tough occasions</li></ul>
Qualifications:

Your background<ul><li>
5+ years in technical support role with Java/J2EE application troubleshooting</li><li>
You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.</li><li>
Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)</li><li>
Experience with Version Control Systems such as git, Mercurial, and SVN</li><li>
Experience with continuous integration and delivery</li><li>
Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).</li><li>
Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP</li><li>
Scripting languages (Bash/sh)</li><li>
Networking (protocols, proxies, firewalls, authentication, and authorization)</li><li>
JVM analysis using thread dumps, heap dumps, and garbage collector logs</li><li>
Cloud platforms (AWS, Azure)</li><li>
Containerization (Docker, Kubernetes)</li><li>
Experience in escalation handling</li><li>
Experience working with enterprise customers</li></ul>
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $111,600 - $133,920
Zone B: $100,800 - $120,960
Zone C: $92,700 - $111,240
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Senior Support Engineer, DevTools Bitbucket

Programmers Force

About Us: Programmers Force is a leading SaaS-based Fintech and RegTech product company, delivering innovative solutions such as Shufti Pro and AML Watcher to clients worldwide. Our mission is to provide cutting-edge compliance, KYC, and fraud prevention solutions that empower global businesses.We are seeking a Senior Product Support Engineer to join our growing team. This role is crucial for ensuring seamless product adoption, troubleshooting complex issues, and delivering a world-class customer experience. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a passion for supporting enterprise SaaS products.Key Responsibilities:<ul><li>Act as the primary escalation point for advanced product support cases from clients and internal teams.</li><li>Provide technical assistance and guidance on SaaS-based Fintech products (KYC, AML, and Compliance tools).</li><li>Troubleshoot complex product, API, and integration issues, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with product, engineering, and QA teams to identify, reproduce, and resolve product-related issues.</li><li>Mentor and guide junior support engineers in handling customer cases effectively.</li><li>Document solutions, create technical knowledge base articles, and contribute to process improvements.</li><li>Ensure SLAs are met and maintain high CSAT/NPS scores by delivering excellent customer support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;6 years of experience in Product Support / Technical Support Engineering, preferably in SaaS or Fintech products.</li><li>Strong knowledge of APIs, web technologies (REST, JSON, Postman, cURL), and system integrations.</li><li>Experience working with Linux/Windows servers, databases (MySQL, MongoDB, or PostgreSQL).</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.</li><li>Excellent troubleshooting, analytical, and communication skills.</li><li>Strong customer-oriented mindset with the ability to manage enterprise-level clients.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs250,000.00 per monthWork Location: In person

Senior Product Support Engineer

Creative Networks

About UsCreative Networks is an established and long-standing MSP.Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.Job DescriptionWe are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK. You will be working on the Service Desk.The role will suit someone who has been in 2nd Line Support for several years and is looking to take the next step. The ideal candidate will have a strong Desktop Support background and be keen to grow with us.Key Skills &amp; ExperienceThe successful candidate must be able to demonstrate the following key skills and experience:<ul><li>Excellent communication skills, both verbal and written.</li><li>Operates well unsupervised.</li><li>Takes ownership willingly.</li><li>Able to remain calm under pressure.</li><li>Manages customers&rsquo; expectations effectively.</li><li>Can explain highly complex technical issues in &ldquo;layman's&rdquo; terms.</li><li>Proficient fault finder and problem solver.</li><li>Flexible and adaptable to changing environments.</li><li>Is logical in approach.</li><li>Takes a long-term view.</li><li>Is helpful, fair and demonstrates a &ldquo;give and take&rdquo; attitude.</li><li>Demonstrate strong technical and personal leadership to colleagues.</li><li>Strong customer service focus &amp; strives to deliver service excellence.</li><li>Solid experience of 1st Line Support aspiring towards 2nd Line</li><li>Have experience in Router and Switch Installs.</li><li>Understanding of Networking principles.</li><li>Understanding of VOIP Telephony.</li><li>Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.</li></ul>Main Duties and Responsibilities<ul><li>Provide 2nd /3rd Line IT Support.</li><li>Support clients onsite.</li><li>Monitor Network &amp; Server Infrastructure.</li><li>Taking phone calls on the Service Desk, handling Service portal tickets and emails.</li><li>Respond to system failures in a timely manner.</li><li>Create and maintain procedures for new and existing processes.</li><li>Troubleshooting customer technical faults and driving fault resolution</li><li>Provide Project Management &amp; Support.</li><li>To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.</li><li>Identify trends in Service Desk calls and where appropriate perform root cause analysis.</li><li>Client service management and relationship building.</li></ul>In return we offerThis is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.<ul><li>Attractive salary &amp; benefits packages&ndash; we offer an attractive salary package.</li><li>Training and development</li></ul>Apply here https://app.willotalent.com/invite/Sylxl4/Job Type: Full-timePay: Rs75,000.00 - Rs180,000.00 per monthExperience:<ul><li>working in an MSP: 1 year (Required)</li><li>IT support: 2 years (Required)</li></ul>Language:<ul><li>Clear Fluent Western English Accent (Required)</li></ul>Work Location: In person

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