senior support engineer

<div>The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we&rsquo;re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we&rsquo;ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we&rsquo;ve:<ul><li>
Cultivated a community of more than 650,000 active developers and builders</li><li>
Earned 145k+ GitHub stars, making us one of the world&rsquo;s Top 40 most popular projects</li><li>
Been ranked as one of Europe&rsquo;s most promising privately held SaaS startups (4th in Sifted&rsquo;s 2025 B2B SaaS Rising 100)</li><li>
Raised $240m to date, from Sequoia&rsquo;s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation</li></ul> 
That&rsquo;s the company we&rsquo;ve built. Now we&rsquo;d love to see what you can build. If you&rsquo;re applying, try n8n out - whether you&rsquo;re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.
We&rsquo;re in a defining moment of an incredible journey. Come and build with us.
We are hiring Support Engineers at both IC2 and IC3 levels. The level will be determined based on experience and interview performance.
As a Support Engineer at n8n, you will help ensure that all of our users, from enterprise customers to community members, have a best-in-class support experience. You&rsquo;ll troubleshoot complex technical issues, collaborate with engineering, and help scale the support function through documentation, tooling, and knowledge sharing.
You will develop deep expertise in the low-code and AI automation landscape while helping shape how we deliver world-class technical support.<h1 class="jobSectionHeader">
What you&rsquo;ll do</h1><ul><li>
Provide technical support to users via tickets, chat, and community forums</li><li>
Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance</li><li>
Investigate and reproduce complex technical issues across the n8n ecosystem</li><li>
Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues</li><li>
Create and maintain documentation, FAQs, and knowledge base articles</li><li>
Identify recurring issues and propose improvements to product reliability and user experience</li><li>
Contribute to the community by answering questions and sharing best practices</li><li>
Document troubleshooting workflows and build internal playbooks</li><li>
Help improve support tooling and resolution efficiency</li></ul><h2 class="jobSectionHeader">
Core requirements (IC2 &amp; IC3)</h2><ul><li>
Strong troubleshooting and problem-solving skills</li><li>
Experience debugging APIs, integrations, webhooks, and authentication flows</li><li>
Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) 
Experience working with JavaScript, Node.js, or similar technologies</li><li>
Experience with Docker or containerized environments</li><li>
Strong written and verbal communication skills</li><li>
Passion for helping users and improving product usability</li></ul><h1 class="jobSectionHeader">
Senior Support Engineer</h1>
You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems.
Typical profile:<ul><li>
5+ years in technical support, customer-facing engineering, or similar roles</li><li>
Strong experience troubleshooting complex production environments</li><li>
Deep understanding of workflow automation, APIs, and integrations</li><li>
Strong knowledge of Node.js environments and containerized deployments</li><li>
Experience collaborating closely with engineering on complex technical issues</li><li>
Ability to identify systemic issues and drive improvements in product reliability and support processes</li></ul><h1 class="jobSectionHeader">
Support Engineer</h1>
You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership.
Typical profile:<ul><li>
3+ years in technical support, solutions engineering, or similar roles</li><li>
Experience debugging workflow automation systems and integrations</li><li>
Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals</li><li>
Ability to investigate complex issues and collaborate with engineering for resolution</li><li>
Experience documenting troubleshooting steps and improving support knowledge bases</li></ul>
Nice to have:<ul><li>
Experience with workflow automation tools (Zapier, Make, Airflow)</li><li>
Observability tools such as Grafana, Datadog, or Prometheus</li></ul>
Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
<h2 class="jobSectionHeader">Benefits
</h2><ul><li>Competitive compensation &ndash; We offer fair and attractive pay.</li><li>
Ownership &ndash; Our core value is to &ldquo;empower others,&rdquo; and we mean it&mdash;you&rsquo;ll get a slice of n8n with equity.</li><li>
Work/life balance &ndash; We work hard but ensure you have time to recharge:<ul><li>
Europe: 30 days of vacation, plus public holidays wherever you are.</li><li>
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.</li></ul></li><li>
Health &amp; wellness &ndash;<ul><li>
Europe: We provide benefits according to local country norms.*</li><li>
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families&mdash;plus a no-cost premium HDHP option with a pre-seeded HSA&mdash;along with dental and vision coverage.</li></ul></li><li>
Future planning &ndash;<ul><li>
Europe: We provide pension contributions according to local country norms.*</li><li>
US: 401(k) retirement plan with a 4% employer match.</li></ul></li><li>
Financial security &ndash;<ul><li>
Europe: We provide benefits according to local country norms.*</li><li>
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.</li></ul></li><li>
Career growth &ndash; We hire rising stars who grow with us! You&rsquo;ll get &euro;1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.</li><li>
A passionate team &ndash; We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!</li><li>
Remote-first &ndash; Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid&mdash;please check the job description.</li><li>
Giving back &ndash; We're big fans of open source, and you'll get $100 per month to support projects you care about.</li><li>
AI enablement &ndash; We believe in working smarter&mdash;everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.</li><li>
Transparency &ndash; We all know what everyone&rsquo;s working on, how the company is doing&mdash;the whole shebang.</li><li>
An ambitious but kind culture &ndash; People love working here&mdash;our eNPS for 2024 is 94!</li><li>Country-specific details are provided in your contract.</li></ul>
Compensation Range: $93K - $133K</div>

Senior Support Engineer | Remote | North America

Oracle

<div>Senior Support Engineer I&ndash; Oracle Exadata Cloud Services
Shift: US Hours &ndash; 9 A.M to 6 PM PST, w/ flexibility to cover nights/weekends as required
 
Eligibility: Due to client requirements, candidates must be U.S. Citizens
About the Role
As a Senior Support Engineer 1 in Oracle&rsquo;s Support organization, you&rsquo;ll be at the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools. Your role will be to participate in the development and application of automated tools, diagnostics, and instrumentation to identify and resolve issues faster. This includes scripting of tools to parse logfiles to narrow down the source of problems, and match to known issues. It also involves training large language models (LLMs) to quickly and interactively resolve customer issues through interpretation of customer questions and issues, and mining Oracle&rsquo;s documentation, knowledge base and other trusted information sources to identify answers and solutions. Strong Collaboration with partner teams in our Development and Operations teams is also required.
This must be done in the context of working directly with customers to solve their issues. Acting as both a trusted advisor and technical expert, you&rsquo;ll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you&rsquo;ll be called upon to troubleshoot, innovate, and guide customers through critical issues&mdash;helping them achieve success on some of Oracle&rsquo;s most powerful technologies. When known solutions are identified, you will be tasked to ensure these known issues can be matched to future customer problems through the use of AI training and other scripting and automation tools. When new solutions are found, you will be expected to participate in a post-mortem to document these solutions in a way that will facilitate rediscovery via AI and Automation.
What You&rsquo;ll Do
<ul><li>Balance proactive problem avoidance, automation and knowledge creation with reactive troubleshooting to ensure the highest levels of customer satisfaction .
</li><li>Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice.
</li><li>Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration.
</li><li>Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability.
</li><li>Partner with internal teams, mentoring colleagues, and contributing to Oracle&rsquo;s growing knowledge base to drive innovation and continuous improvement.
</li><li>Document solutions, identify and implement automation opportunities and train AI Models to find solutions faster
</li></ul>What You Bring
<ul><li>Passion and knowledge to prevent issues and reduce issue resolution times through documentation, automation and AI model training.
</li><li>7+ years with Oracle Core products or 8+ years with Applications products.
</li><li>Hands-on experience with Exadata implementations and large-scale database management systems, including setup, configuration and patching of systems.
<ul><li>Familiarity with OEDA deployment tools,
</li><li>Expert-level, hands-on leadership of Exadata implementations and large database management systems.
</li><li>Deep experience operating large-scale Oracle database environments (multi-terabyte/petabyte), including performance engineering, automation, observability, backup/recovery, and zero-downtime upgrades.
</li></ul></li><li>Hands-on experience with Oracle Cloud Infrastructure and other hyperscalers in the cloud,
<ul><li>This should include Cloud Tooling and agent knowledge,
</li><li>Understanding of the Cloud architecture and roles/responsibilities for co-managed services.
</li><li>Familiarity with various migration strategies for moving to the cloud &ndash; i.e ZDM (Zero Downtime Migration), Oracle GoldenGate, DataGuard, or IMPDP
</li></ul></li><li>Expert level knowledge of ASM and RAC architectures , clustering technologies, and Oracle database features
<ul><li>In-Depth knowledge of Clustering Technologies (Oracle Clusterware/Grid Infrastructure)
</li><li>Experience with end-to-end Database Performance tuning, patching and maintenance and backup and recovery strategies
</li></ul></li><li>Proficiency in Unix, Linux, and/or Windows operating systems.
</li><li>Programming and troubleshooting skills in C, C++, Java, Python, Apex etc. (additional scripting/automation experience is a plus).
</li><li>Hardware debugging and Oracle diagnostic tool expertise, including tools such as Autonomous Health Framework and DBaasDiag.
</li><li>Ability to think proactively, and apply new processes as they become available, or to come up with new processes where appropriate.
</li><li>Ability to conduct post-mortems on new problems and use evidence from new problems to create rediscovery methods to speed up and automate future problem resolution.
</li><li>A Bachelor&rsquo;s degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience).</li></ul></div>

Senior Support Engineer 1 - Oracle Exadata Cloud Services

McDermott

<div>Job Overview:
The Senior Construction Support Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Construction Support (Eng) -related problems and will work independently with minimal guidance. The Senior Construction Support Engineer may be responsible for leading functional teams or projects and is regarded as a specialist in Construction Support (Eng). As such, they must have in-depth expertise in Construction Support (Eng) as well as broad knowledge of the Construction Support (Eng) discipline within the Engineering function.</div>
 <div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
 <div>Key Tasks and Responsibilities:
<ul><li>Perform conceptual, FEED, Studies, and detailed analyses and design as per design basis, project specifications, design codes, and standards
</li><li>Direct Engineering team as a Project Coordinator on small projects
</li><li>Apply knowledge and skills to a wide range of standard and nonstandard situations
</li><li>Prepare clear and accurate detailed design calculations and analyses including design reports and procedures
</li><li>Manage own time to meet agreed deadlines and budgets and develop plans for short-term work activities in own area
</li><li>Clearly communicate and explain complex issues and work to establish understanding
</li><li>Be fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues
</li><li>Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders
</li><li>Interface with all disciplines to develop clash-free designs
</li><li>Interface with other departments to obtain input for discipline designs and drawings
</li><li>Maintain close cooperation with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
</li><li>Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager
</li><li>Assist in the preparation of estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates
</li><li>Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
</li><li>Prepare Discipline engineering design basis, philosophies, and technical specifications, as required
</li><li>Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
</li><li>Attend project review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
</li><li>Provide technical direction and review of Designers producing products related to Construction/Installation Support Engineering
</li><li>Prepare and review design reports and procedures
</li><li>Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
</li><li>When assigned, assist procurement personnel in producing Discipline equipment, materials, and services; ensuring that work produced complies with customer objectives and procedures Procurement assistance includes preparing and reviewing requisitions, evaluating technical quotations and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer
</li><li>Check engineering performed by others within the Discipline
</li><li>Perform design verification through single-discipline check/inter-discipline check (IDC)
</li><li>Provide technical support to all fabrication queries, including identifying defect/rectification requirements
</li><li>Keep the Lead engineer apprised of all activities and concerns, technical, budgetary, and manpower related
</li><li>Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
</li><li>Participate in internal, Customer, and third-party technical audits on engineering deliverables and vendor documents
</li><li>Assist Lead engineer with responses to Customers and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
</li><li>Capture lessons learned and enter into MDR&rsquo;s Lessons Learned system
</li><li>Act as a resource for colleagues with less experience
</li><li>Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
</li><li>Be aware of costs related to own work and of the discipline
</li><li>In FabCSE, perform/review designs, analyses, evaluations, calculations, and procedures such as:
<ul><li>Erection sequences for jackets, topsides, and other structures
</li><li>Loadout procedures and guidance during the operations
</li><li>Construction lift analyses and procedures for activities such as floatover, stackings roll-ups, etc.
</li><li>Weighing procedures
</li><li>Design and detailing of miscellaneous fabrication yard items
</li><li>Crane arrangements and rigging arrangements
</li><li>Trailer arrangements/operations, including drawings and procedures
</li></ul></li><li>Assist the Lead Engineer in coordinating critical operations pre-activity meetings and attend yard critical operations
</li><li>Additional skills (preferred, not mandatory) - perform/review Pipeline Installation Engineering designs, analyses, evaluations, calculations, and procedures for transportation and installation:
<ul><li>Submarine pipelines
</li><li>Risers
</li><li>Spools
</li><li>PLETS and manifolds
</li><li>Cables
 </li></ul></li></ul>Reports to:
 
Functional: Discipline Lead Engineer
 
Liaise With: All Engineering disciplines, Fabrication Group, Safety Dept, Document Control, Procurement Group, Project
 
Management Team, Subcontractors and Vendors, and Customers.
 
Supervises: Engineers</div>
 <div>Essential Qualifications and Education:
<ul><li>Bachelor&rsquo;s degree in Naval Architecture, Civil / Structural / Mechanical Engineering (Master&rsquo;s degree preferred)
</li><li>8-15 years of experience in oil and gas with a major contractor or consultant predominantly performing construction and installation design
</li><li>Strong working knowledge of many design techniques and analysis methods, and detailed knowledge of the content and application of standards codes and guidelines as applicable for onshore and offshore construction
</li>Preferably Registered Professional Engineer or member of a professional engineering society 
<li>
</li></ul>#LI-AL2</div>

Senior Construction Support Engineer

Clean Air Task Force

<div>Position: Senior Technical Support Engineer
Reports to: IT Manager
Location: Remote, U.S.
Type: Full-time, exempt
ABOUT CATF
Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero-emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington D.C., and Brussels, with staff working virtually around the world.
ROLE
We are seeking an experienced Senior Technical Support Engineer to serve as a trusted escalation point for staff technology issues and to take ownership of complex support and Microsoft 365&ndash;related work. In this role, you will independently triage, investigate, and resolve issues affecting end users, while making thoughtful, production-impacting changes across our IT environment.
This position works directly with staff and leadership to deliver high-quality, timely support for users with limited availability, while also contributing to ongoing improvements in systems, processes, and documentation. The ideal candidate is comfortable balancing day-to-day support responsibilities with deeper technical problem-solving and project-based work. This role is well-suited for someone who enjoys owning problems end-to-end and improving how IT services are delivered over time.
Key Functions and Responsibilities:
<ul><li>Providing rapid, high-quality support for end users using remote assistance tools, serving as an escalation point for complex or time-sensitive issues.</li><li>
Independently triaging, investigating, and resolving technical issues while documenting findings, actions taken, and outcomes in the ticketing system.</li><li>
Creating and maintaining internal and user-facing documentation to improve support efficiency, consistency, and self-service.</li><li>
Training staff on supported platforms and systems, with a focus on effective and secure use of Microsoft 365 tools.</li><li>
Contributing to project-related work across Microsoft 365 \</li><li>
and other cloud environments, including implementation, testing, and process improvements.</li><li>
Supporting staff onboarding, software installation, and endpoint-related tasks, and determining when issues require repair, replacement, or escalation to vendors.</li><li>
Other duties as assigned.</li></ul>
Skills/Qualifications:
Education/Background
<ul><li>5-10 years of advanced-level, tier 2/3 IT support experience in an M365, Windows, &amp; Mac environment.</li><li>
Associate or bachelor's degree in computer science, information technology, or related field.</li><li>
Current and verifiable technical certifications such as Microsoft 365 Certified Endpoint Administrator Associate, Administrator Expert, or Security Operations Analyst Associate, CompTia A+, Security+, or similar.
</li></ul>Skills
<ul><li>Excellent interpersonal and communication skills, with the ability to work effectively with highly functional users and leadership</li><li>
Expert troubleshooting skills, including root cause analysis, research, testing, and resolution of complex technical issues</li><li>
Strong analytical, diagnostic, and problem-solving skills with a high level of attention to detail</li><li>
Demonstrated ability to independently manage a support ticket queue, including timely responses, thorough investigation, documentation, follow-through, and resolution without escalation unless necessary</li><li>
Strong understanding of Microsoft 365 administration and how tenant-level changes impact users, security, and organizational workflows</li><li>
Ability to design and support secure collaboration with external partners using Microsoft 365, including sharing controls, permissions, and best-practice tool selection</li><li>
Expert knowledge of Windows and macOS hardware and operating systems</li><li>
Ability to troubleshoot and support virtual and physical meetings</li><li>
Experience using ticketing systems for issue tracking and documentation</li><li>
Ability to research unfamiliar issues, learn new SaaS platforms, and apply solutions methodically while minimizing risk</li><li>
Ability to assess, investigate, and determine whether messages are spam, phishing, or malicious, using technical indicators, user context, and security best practices.</li></ul>
Experience
<ul><li>This role requires hands-on experience independently administering a Microsoft 365 tenant, including making production changes that impact users across Exchange, Teams, SharePoint, identity, and device management.</li><li>
Experience designing or improving Microsoft 365 operational practices, such as onboarding/offboarding workflows, permission models, documentation standards, or support processes.</li><li>
Hands-on experience administering Microsoft 365, including user onboarding and offboarding, license assignment, group management, role-based access, and day-to-day administration across Microsoft 365 Admin Center and related portals</li><li>
Experience administering and troubleshooting Exchange Online, including mail flow diagnostics (mail traces, transport rules), shared mailboxes, calendaring issues, permissions, and mail routing concepts</li><li>
Experience with Microsoft Teams, including standard, private, and shared channels; chat v.s. channel use cases; external collaboration; and troubleshooting Teams-related issues</li><li>
Strong SharePoint Online experience, including permissions models, external sharing, site vs OneDrive use cases, storage management, and building and maintaining SharePoint pages and sites</li><li>
Experience working with Entra ID (Azure AD), including identity, access, and group management concepts</li><li>
Expert-level experience supporting end users on Windows 11, macOS (MacBooks), iOS, and Android devices</li><li>
Experience working with MDM platforms such as Intune and JAMF for device management and troubleshooting</li><li>
Experience with remediation of cybersecurity-related issues affecting end users and endpoints</li><li>
Solid understanding of IP networking, wireless communication, and printer configuration and troubleshooting</li><li>
Experience investigating suspected spam and phishing emails, including analyzing message headers, reviewing mail flow, validating sender authenticity, and determining appropriate remediation or user guidance.</li></ul>
Other
<ul><li>Experience with CrowdStrike Falcon MDR</li><li>
High level of autonomy</li><li>
High level of attention to detail</li><li>
Consistent follow-through and a commitment to high-quality work</li><li>
Ability to learn and administer new SaaS</li><li>
Passion for CATF's mission</li></ul>
COMPENSATION AND LOCATION:
This is a full-time, remote position, with location flexible within the United States. CATF offers an excellent benefits package (details available on our careers page (https://www.catf.us/careers/)) and an annual salary range of $85,000 - $105,000, depending on experience.
CATF provides equal employment opportunities.</div>

Senior Technical Support Engineer

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.
 
 
 
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 
 As an IT Support member at Multibank Group, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical assistance to employees. You will be responsible for resolving hardware and software issues, maintaining IT infrastructure, and supporting users with various IT-related tasks.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the 1st and 2nd line of technical support, assisting local and global end-users with hardware, software and network-related issues.
 </li>
 <li>
 Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment.
 </li>
 <li>
 Set up and configure new IT equipment for employees and assist with user onboarding and offboarding.
 </li>
 <li>
 Capable of managing Office 365 user accounts, including creating or disabling users, configuring distribution lists, shared mailboxes, and security groups if necessary.
 </li>
 <li>
 Handle daily IT support tickets through JIRA ITSM, ensuring timely, accurate, and professional resolutions.
 </li>
 <li>
 Troubleshoot basic network problems, including TCP/IP configuration, DNS/DHCP issues, connectivity failures, VLAN access, and Wi-Fi problems.
 </li>
 <li>
 Support Entra ID and Intune tasks, including user enrollments and access adjustments.
 </li>
 <li>
 Participate in IT projects, including device enrollments, system upgrades, and network enhancements.
 </li>
 <li>
 Maintain and update IT inventory in collaboration with the Admin department.
 </li>
 <li>
 Prepare purchase request forms for all technical equipment and software acquisitions.
 </li>
 <li>
 Provide guidance to users on IT best practices, tools, and security awareness.
 </li>
 <li>
 Collaborate with the IT team to implement, follow, and improve IT policies and procedures.
 </li>
 <li>
 
 Participate in scheduled on-call rotations for a few weeks per year to support after-hours incidents and critical issues.
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in information technology, Computer Science or related field
 </li>
 <li>
 5+ years in Support Engineering within a corporate environment.
 </li>
 <li>
 Proven experience in technical support roles, covering both L1 and L2 support responsibilities.
 </li>
 <li>
 Understanding networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and basic switching concepts.
 </li>
 <li>
 Strong knowledge of Microsoft Windows, Mac OS, Office 365, Active Directory/Entra ID, and basic networking principles.
 </li>
 <li>
 Experience using IT ticketing systems and familiarity with ITIL workflows.
 </li>
 <li>
 Awareness of cybersecurity best practices and secure user management.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to support users at all levels.
 </li>
 <li>
 Strong problem-solving skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.
 </li>
 <li>
 Ability to work both independently and as part of a team, providing reliable and high-quality support.
 </li>
 </ul>
 
 
 
 
 
 Additional Skills (Preferred):
 
 
 
 
 
 <ul>
 <li>
 Ability to follow structured workflows and SLAs within ITSM environments.
 </li>
 <li>
 Experience with ITIL practices and incident management
 </li>
 <li>
 Experience utilizing Jira or other ITSM ticketing systems
 </li>
 <li>
 Experience using remote access tools
 </li>
 <li>
 Understanding of patch management
 </li>
 <li>
 Familiarity with backup/restore tools
 </li>
 <li>
 Knowledge of API integrations, SSO, automation workflows, and SaaS management
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 
 &bull; Work with one of the world&rsquo;s leading financial derivatives institutions.
 
 
 
 
 &bull; Competitive salary plus performance-based incentives.
 
 
 
 
 &bull; Access to a dynamic, international, and fast-growing environment.
 
 
 
 
 &bull; Strong opportunities for career progression within a global financial group.
 
 
 
 
 &bull; Be part of a business committed to innovation, excellence, and long-term growth.
 
 
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance
 
 
</div>

Senior IT Support Engineer

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Lenob & Company

We are looking for an ONSITE IT &amp; Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area &amp; you may support them as per your availability (weekdays, weekends).Tasks will be L1 &amp; L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation &amp; replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.Base Skill Set:✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms✅ Professionally trained &amp; certified in IT Infrastructure Library &amp; Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities✅ Basic understanding of DHCP, DNS, IP addressing, fixing wireless LAN, Ethernet desktop configuration issues, and subnetting.✅ Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devicesJob Type: Contract Contract length: 12 monthsPay: 667.11TRY - 1,111.86TRY per hourWork Location: In person

senior Network support Engineer

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