senior support engineer

ISOutsource

<div>The Opportunity

ISOutsource is at the forefront of change as a modern technology consulting firm. We strengthen our clients with technology solutions that help them boost performance, streamline processes, and excel at serving their clients.

With ISOutsource, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes. 
We&rsquo;re looking for a Senior Product Support Engineer to play a key role in delivering and supporting the products and services we bring to our clients. This role sits at the intersection of technical execution, client support, and product operations, ensuring successful deployments, efficient troubleshooting, and continuous improvement across our service offerings. 


Our Core Values
<ul>
<li>We are client-centric.</li>
<li>We are innovative.</li>
<li>We are results driven.</li>
<li>We pursue excellence.</li>
<li>We are trustworthy.</li>
<li>We empower our team.</li></ul> 


Why ISOutsource?
<ul>
<li>Access to Management and Senior Leadership.</li>
<li>Monthly training and career-enhancing opportunities.</li>
<li>Exposure to a wide range of technologies and industries</li>
<li>Being part of a highly skilled team willing to help and share knowledge.</li>
<li>Tons of room for growth, with a long history of promotion from within.</li>
<li>A company that emphasizes work/life balance.</li></ul> 


 We Take Care of Our People
<ul>
<li>Excellent total compensation package.</li>
<li>A base salary range of $75k to $90k annualized.</li>
<li>Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.</li>
<li>401(k) &amp; Employer match.</li>
<li>Generous Paid Time Off schedule.</li>
<li>Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives).</li>
<li>Monthly team activities, including trivia nights, holiday parties, and more.</li></ul> 


Work you will do as an ISOutsource Senior Product Support Engineer:
<ul>
<li>Manage the full product deployment lifecycle, including implementation, configuration, and troubleshooting across diverse client environments</li>
<li>Support onboarding, offboarding, maintenance, and reactive service work following established processes and SLAs</li>
<li>Serve as a key point of contact for client and internal support requests via ticketing systems, phone, and email</li>
<li>Perform technical triage and diagnostics to identify and resolve issues efficiently</li>
<li>Collaborate with product vendors to research issues and implement effective solutions</li>
<li>Test new products, tools, and procedures to support onboarding, service delivery, and operational best practices</li>
<li>Create and maintain clear technical documentation for product operations and support processes</li>
<li>Provide mentorship and product-focused training to team members across varying experience levels</li>
<li>Partner cross-functionally to support product delivery, improve workflows, and enhance client outcomes</li>
<li>Act as a trusted advisor to both internal teams and clients on product capabilities and best practices</li>
<li>Track and document all work activities, ensuring accuracy and accountability</li>
<li>Perform other duties as assigned</li></ul> 


Our ideal candidate will possess the following qualities:
<ul>
<li>Proven experience supporting and maintaining Windows operating systems, network infrastructure, and virtualization platforms</li>
<li>Hands-on experience administering Microsoft 365 environments</li>
<li>Experience with enterprise backup, disaster recovery, and system performance monitoring tools</li>
<li> Strong troubleshooting and problem-solving skills across diverse technical environments</li>
<li>A client-centric mindset with a focus on delivering high-quality service</li>
<li>Excellent communication skills and the ability to work with both technical and non-technical stakeholders</li>
<li>Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment</li>
<li>A proactive, solution-oriented approach with a drive to improve processes and outcomes</li>
<li>A growth mindset and willingness to mentor and support others</li></ul> 


Highly sought-after experience and skills include:
<ul>
<li>Strong understanding of Microsoft Azure, Microsoft Intune, and Active Directory.</li>
<li>Proficiency with PowerShell and other automation or scripting tools.</li>
<li>Experience with documentation and training.</li>
<li>Experience working with MSP environments or managed services delivery models</li>
<li>Familiarity with ticketing systems and SLA-driven support environments</li>
<li>Experience working directly with product vendors or third-party providers</li>
<li>Exposure to onboarding/offboarding workflows and client lifecycle management</li></ul> 


Requirements:
<ul>
<li>Bachelor&rsquo;s degree (BA.) or equivalent from four-year college or university; or five+ years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Strong understanding of core IT technologies and troubleshooting methodologies</li>
<li>Ability to manage deployments, implementations, and client-facing technical work</li></ul> 


ISOutsource is an equal opportunity firm.

We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law. 


Final candidates will be required to submit a complete background check.</div>

Senior Product Support Engineer

Qualys

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.</div><div>
Responsibilities:</div><ul><li>
Promptly resolve global customer and partner service requests in a highly secured environment. 
Collaborate with cross-functional teams for high customer satisfaction. 
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform. 
Ensure friendly and professional customer interactions throughout the service life cycle. 
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams. 
Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.</li></ul><div>
Qualifications:</div><ul><li>
5+ years of technical support experience. 
Experience in Vulnerability Management and Web Application Security/Firewall application support. 
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. 
Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment. 
Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH). 
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners. 
Outstanding troubleshooting and analytical skills. 
Excellent written and verbal communication skills. 
Bachelor of Science in Computer Science or equivalent experience.</li></ul><div>
Networking:</div><ul><li>
OSI Layer understanding. 
Knowledge of broadcast domain vs. collision domain. 
Familiarity with different records zones in DNS and how it works. 
Understanding of SSL Handshake and TCP/IP Handshake. 
Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing. 
Differentiation between TCP and UDP, and protocols &amp; their workings.</li></ul><div>
Linux/Unix:</div><ul><li>
Understanding of the boot process and run levels. 
Various ways to assign an IP address to a Unix/Linux/Debian machine. 
Proficient in checking running processes, hidden files, and installing packages. 
Knowledge of sudo, permissions, file systems, and SSH banner.</li></ul><div>
Windows:</div><ul><li>
Insight into the Windows boot process and control panel basics. 
Understanding of UAC, registry hives, and remote registry manipulation tools. 
Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies. 
Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.</li></ul><div>
Security:</div><ul><li>
Understanding of vulnerabilities, the vulnerability cycle, and exploits. 
Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts. 
Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.</li></ul><div>
Preferred:</div><ul><li>
Experience with packet capture review and diagnosis. 
Previous API support and Regex knowledge. 
Knowledge of major web server software, UNIX/Windows web services, and diverse platforms. 
Oracle and Microsoft SQL knowledge. 
CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable. 
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).</li></ul><div></div><div>
Qualys is an Equal Opportunity Employer, please see our <div>EEO policy</div>.</div></div>

Senior Technical Support Engineer

Lenob & Company

We are looking for an ONSITE IT &amp; Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area &amp; you may support them as per your availability (weekdays, weekends).Tasks will be L1 &amp; L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation &amp; replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.Base Skill Set:✅ Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms✅ Professionally trained &amp; certified in IT Infrastructure Library &amp; Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities✅ Basic understanding of DHCP, DNS, IP addressing, fixing wireless LAN, Ethernet desktop configuration issues, and subnetting.✅ Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devicesJob Type: Contract Contract length: 12 monthsPay: 667.11TRY - 1,111.86TRY per hourWork Location: In person

senior Network support Engineer

Jack Henry & Associates

<div>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.
We are looking for a talented and motivated Client Services Engineer with strong problem-solving and customer service skills. The individual we seek will be an essential contributor to our company&rsquo;s success. You will work closely with our clients, engineers, testers, and product teams in a fun and open atmosphere helping FinTechs realize their payment strategy by deploying Jack Henry&rsquo;s products and services.
You will have direct responsibility for ensuring Jack Henry&rsquo;s clients deploy our solutions in accordance with industry best practices and you will actively participate in pre-sales, integration, and support activities. You will work with engineering, but also with senior leadership, product, and act as a trusted advisor to Jack Henry clients for their payments needs.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Charlotte, NC.
The salary range for this position is $79,000-$110,000 and will be determined based on location and experience level.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you&rsquo;ll be responsible for:<div><ul><li>
Provide first line support to Jack Henry clients.</li><li>
Serve as a solutions resource to pre-sales efforts (both new clients and new product opportunities for existing clients).</li><li>
Apply best practices to client implementations.</li><li>
Assist clients in identifying opportunities within Jack Henry&rsquo;s platform to best support their needs.</li><li>
Lead client troubleshooting efforts internally by:<ul><li>
Diagnosing issues independently with internal and 3rd party tooling, and/or with assistance of additional stakeholders where necessary (engineering, product teams).</li><li>
Interface with 3rd party partners to include banks, core banking processors and vendors.</li><li>
Work to remedy issues by providing customers with proper answers/guidance.</li><li>
Assist engineering and product teams on any potential product issue requiring a bug fix, documentation update, or new feature request.</li></ul></li><li>
Be a key contributor to Jack Henry&rsquo;s integration documentation.</li><li>
Regularly communicate status and progress on specific deliverables to senior leadership.</li><li>
Provide measurable input into new products, processes, standards, or plans in support of the business.</li><li>
Contribute to the development of client-facing tools and testing utilities to help ensure a smooth integration process for our clients.</li></ul></div>
What you&rsquo;ll need to have:<div><ul><li>
Minimum 6 years of experience in a software development and/or support role.</li><li>
At least 5 years&rsquo; experience with Java and other OO languages.</li><li>
At least 4 years&rsquo; experience with MySQL.</li><li>
At least 5 years&rsquo; experience with SaaS applications hosted in a cloud environment, preferably AWS.</li><li>
Knowledge of prevalent US payment methods (specifically ACH, Wire, card payments, and RTP/FedNow) is desirable.</li></ul></div><div><ul><li>
A Bachelor&rsquo;s and/or Master&rsquo;s degree or equivalent combination of training and experience.</li><li>
Experience working with fintech companies and/or financial services companies.</li><li>
Experience with the following solutions is advantageous:</li><li>
Jira/Atlassian, Datadog, ZenDesk, SendGrid, Readme.</li></ul></div>
What would be nice for you to have:<div><ul><li>
Experience with a high volume, high throughput application.</li><li>
Superb analytical and problem-solving skills.</li><li>
Experience with financial reconciliation analysis and a strong understanding of virtual ledgering.</li><li>
Experience engaging with clients.</li><li>
Excellent technical writing and presentation skills.</li><li>
Strong leadership, interpersonal, relationship-building, and negotiation skills with a track record of developing internal and external relationships.</li><li>
Ability to juggle multiple tasks and responsibilities at the same time, prioritizing accordingly as the needs of the business evolve.</li><li>
Self-driven and motivated to build a product, a team, and a company.</li></ul></div><div></div> 
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: &ldquo;Do the right thing, do whatever it takes, and have fun.&rdquo; It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.</div>

Senior Technical Support Engineer : Payments Orchestrator

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Fusion Global Solutions LLC

Senior Call Center Engineer (Lead/Senior Specialist)Remote12+ MonthsThe Senior Engineer is an authority on Unified Communications (UC) and Contact Center as a Service (CCaaS)platforms. They focus on architecture, high-level troubleshooting, and strategy.Key Responsibilities<ul><li>System Architecture: Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.</li><li>Tier III Support: Lead the resolution of complex outages or systemic bugs that Junior engineers cannot resolve.</li><li>Vendor Management: Interface with providers (like Cisco, Avaya, or Genesys) and manage service level agreements (SLAs).</li><li>AI &amp; Automation: Implement &quot;Virtual Investigators&quot; or AI voice-based assessments to speed up intake for 311 reports (e.g., potholes, signal outages).</li><li>Security &amp; Compliance: Ensure call recordings and user data comply with DC government privacy regulations.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or related field.</li><li>Experience: Usually 5&ndash;8+ years in telephony or contact center engineering.</li><li>Certifications: CCNP (Collaboration), Azure Solutions Architect, or specific CCaaS platform certifications.</li></ul>Pay: $25.00 - $40.26 per hourWork Location: Remote

Senior Call Center Engineer (Lead/Senior Specialist)

Forward Networks

<div>Forward Networks is transforming how the world's most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry's first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.

Our customers include global leaders such as Goldman Sachs, PayPal, S&amp;P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.

Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. Forward Networks is looking for a Senior Technical Support Engineer (Senior Customer Care Engineer).

Do you want to create a category and help build a special company?

Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.

We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you'll do:

As a Senior Technical Support Engineer - Federal (Senior Customer Care Engineer) for our Support team, you will be responsible for providing world class post-sales customer support and technical leadership to our client base.

Responsibilities:
<ul>
<li>Providing triage, prioritizing, and resolving technical issues for our top customers.</li>
<li>Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.</li>
<li>Working with Forward Engineering teams to resolve customer issues.</li>
<li>Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.</li>
<li>On-site live troubleshooting in Federal customer locations.</li>
</ul>
Requirements:
<ul>
<li>7+ years of technical customer support experience.</li>
<li>Experience working in technical support assisting a variety of networking and system issues.</li>
<li>TS SCI clearance w/FSP poly</li>
</ul>
Location: DC Metro

Up to 20% travel within 2 hour radius of Washington DC required

Ability to participate in after hours on-call rotation

Experience:
<ul>
<li>Strong understanding of fundamentals in Networking, Cloud or Security</li>
<li>Strong written and interpersonal communications skills</li>
<li>Excellent analytical &amp; problem-solving skills, combined with the ability to provide quick resolution to problems</li>
<li>Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)</li>
<li>Proven ability to work cross-functionally within a team-oriented environment.</li>
</ul>
Highly Desired:
<ul>
<li> B.S. Computer Science or equivalent educational experience.</li>
<li>Python scripting experience</li>
<li>Kubernetes experience</li>
<li>Advanced Linux experience</li>
<li>API debugging</li>
<li>Cloud networking (AWS, Azure, GCP)</li>
</ul>
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $200,000/yr to $230,000/yr. The offered compensation may also include stock.</div>

Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

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