senior technical business analyst

Tenfolds Media

<p><b>Job description</b></p><p><b>Job Summary:</b> we are looking to hire an experienced Business Analyst/Technical Writer to join our team. The successful candidate will be responsible for conducting research, analyzing data, and documenting technical processes, products, and services in a clear and concise manner. They will work closely with cross-functional teams to ensure that all documentation meets the needs of the business and end-users.</p><p><b>Responsibilities:</b></p><ul><li>Conduct research and analyze data to identify trends, issues, and opportunities for improvement</li><li>Create clear, concise, and accurate technical documentation including user manuals, help guides, system specifications, and other product documentation</li><li>Work closely with cross-functional teams to understand the product and service offerings and ensure all documentation meets business and user needs</li><li>Collaborate with software development teams to ensure documentation is up-to-date with product releases and updates</li><li>Analyze business requirements and translate them into technical specifications for development teams</li><li>Create diagrams, flowcharts, and other visual aids to enhance the clarity of technical documentation</li><li>Participate in project planning, estimating, and scheduling activities</li><li>Test and validate documentation for accuracy, completeness, and usability.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in computer science</li><li>2+ years of experience in technical writing, business analysis, or a related field</li><li>Excellent written and verbal communication skills</li><li>Strong analytical and problem-solving skills</li><li>Strong attention to detail and ability to meet deadlines</li><li>Ability to work collaboratively with cross-functional teams</li><li>Experience with documentation tools such as Microsoft Word, Confluence, or SharePoint</li><li>Experience with software development methodologies such as Agile or Waterfall</li><li>Familiarity with programming languages such as Java, Python, or C++ is a plus</li></ul><p>Job Type: Full-time and onsite</p><p>Timings: 9:00 AM-5:00 PM</p><p>Location: Main Shahrah-e-Faisal, Karachi.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have a degree in Computer Sciences?</li><li>What is your expected salary?</li><li>Are you comfortable in working onsite?</li></ul><p>Experience:</p><ul><li>Technical Writer/business analyst: 2 years (Required)</li></ul><p>Work Location: In person</p>

Senior Technical Writer/Business Analyst

<div>Join our Team as a Senior Business Analyst<br>
<br>
Are you passionate about facilitating discovery efforts to elicit requirements? Do you thrive on the complexity of highly integrated composable solutions? If so, we invite you to apply for our remote Senior Business Analyst position at RDA, where you'll play a pivotal role in shaping our broadening Digital Strategy &amp; Experience practice.<br>
<br>
About RDA: We're an AI and strategy-led digital consultancy recognized as a leading provider of digital solutions that maximize MarTech investments, deliver customer value and experiences, and drive revenue.<br>
<br>
<b>Location:</b> Remote. We're seeking candidates in the Eastern or Central time zones, given we collaborate during East Coast hours.<br>
<br>
<b>Responsibilities:</b><ul><li>
Collaborate with business owners to clarify their requirements for the strategy, design, and implementation of digital solutions spanning content management, commerce, custom application development and related integrations such as DAM, CRM, CDP, PIM, etc.</li><li>
Extract business rules from code to review with business users.</li><li>
Explore the current system to decipher the intricate mapping of screens.</li><li>
Develop and communicate a product vision and strategy aligned with business goals.</li><li>
Partner with client Product Owners on product roadmap and backlog management.</li><li>
Partner with business leads and SMEs to enhance systems and support operational changes, identifying business and technical gaps.</li><li>
Document key business processes and workflows.</li><li>
Prioritize features and tasks based on business priorities and user needs.</li><li>
Prepare business requirements documents, use cases, and systems interaction diagrams, ensuring consistency in requirements and deliverables.</li><li>
Facilitate alignment between end-user requirements and system capabilities.</li><li>
Serve as the primary point of contact for the development team, clarifying business requirements, resolving issues, and making recommendations as needed.</li><li>
Review and approve functional design deliverables to ensure business requirements are met.</li><li>
Collaborate with development teams to understand the impact of architecture on business decisions.</li><li>
Create detailed test cases using development specifications and analyze results; support user acceptance testing through test planning and execution of test scenarios and scripts.</li><li>
Develop training documentation and deliver training as needed to ensure effective adoption and utilization of the solution.</li><li>
Maintain regular communication with clients, addressing opportunities and challenges in a timely manner.</li><li>
Collaborate with a top-tier team of strategists, business analysts, engineers, architects, creatives, and UX talent.</li><li>
Enjoy challenges and seek growth with a rapidly evolving team.</li></ul><br>
<b>
Qualifications</b><ul><li>
Minimum of 5 years as a Business Analyst working with stakeholders, strategists, technical PMs, developers and architects on website enhancements or custom builds in an Agile. Consulting experience and Bachelor's degree preferred.</li><li>
Experience running workshops, writing user stories to meet business requirements, mapping and analyzing data, and assisting with QA testing.</li><li>
Experience working with headless/composable CMS/DXP platforms, Sitecore preferred.</li><li>
Helpful skills include experience with other types of solutions (Custom App Dev, Customer Data Platforms, Digital Asset Management, etc.)</li><li>
U.S. Citizenship or Permanent Residency required.</li></ul><br>
We&rsquo;re seeking dedicated individuals who are eager to embrace challenges and grow with our rapidly evolving team. Apply today to meet our team virtually and discover why RDA received the Official Great Place to Work Award for a third consecutive year. No third parties please.<br>
<br>
Join us in shaping the future of digital strategy and experience. Apply now!<br>
<p>
</p><p>Gtm4LNOl6g</p></div>

Sr. Business Analyst

Renk

<div><p>The Senior IT Business Analyst will play a pivotal role in providing exceptional customer support, solving complex trouble ticketing and service requests, adhering to change management processes, collaborating with cross-functional teams, creating comprehensive detailed documentation, conducting training sessions, and be a Subject Matter Expert (SME) in enterprise systems such as ERP, QMS, MES, WMS, and HRIS. With a focus on delivering high-quality solutions and ensuring a positive user experience.</p>
<p><b>Essential Functions</b></p>
<ul><li>Solve ticketing and service requests individually, ensuring timely resolution and adherence to established service level agreements (SLAs). Assists other BAs in completing their tickets when applicable.</li>
<li>Follows and ensures change management processes, including assessing impacts, coordinating approvals, and facilitating smooth transitions.</li>
<li>Collaborate with cross-functional teams to gather requirements, analyze business processes, and identify opportunities for improvements.</li>
<li>Provide exceptional customer support.</li>
<li>Ensures comprehensive documentation of business requirements, system configurations, and process workflows.</li>
<li>Provides training sessions to end-users on new systems, features, and processes to ensure successful adoption and utilization.</li>
<li>Supports and upgrades enterprise systems such as ERP (Enterprise Resource Planning), QMS (Quality Management System), MES (Manufacturing Execution System), WMS (Warehouse Management System), and HRIS (Human Resources Information System).</li>
<li>Analyze and document business processes, workflows, and system interactions to identify areas for optimization and enhancement.</li>
<li>Facilitate communication and collaboration between business stakeholders and technical teams to ensure alignment of objectives and priorities.</li>
<li>Providing insights and recommendations based on data analysis, trends, and industry best practices to support informed decision-making.</li></ul></div>

Sr IT Business Analyst

Improvix Technologies

<div><p><b>Senior ServiceNow Business Analyst</b></p><p>
Improvix is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.</p><p></p><p><br>
Key Requirements</p><p>
Requirements Gathering &amp; Management</p><ul><li>
Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.</li><li>
Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.</li><li>
Conduct gap analysis to identify the delta between current legacy processes and ServiceNow &quot;Out of the Box&quot; (OOTB) functionality.</li><li>
Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.</li></ul><p>
Quality Assurance &amp; Mentorship</p><ul><li>
Backlog Gatekeeper: Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's &quot;Definition of Ready&quot; before it is approved for sprint planning.</li><li>
Mentorship: Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.</li><li>
Peer Review: Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.</li></ul><p>
Solution Design &amp; Process Mapping</p><ul><li>
Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.</li><li>
Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.</li><li>
Collaborate with System Architects to ensure functional designs are technically feasible.</li></ul><p>
Federal Compliance &amp; Governance</p><ul><li>
Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.</li></ul><p>
Testing, Training, &amp; Adoption</p><ul><li>
Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.</li><li>
Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.</li></ul><p></p><p><br>
Qualifications</p><p>
Required Education &amp; Experience</p><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or a related field.</li><li>
Experience:</li></ul><ul><li>
5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.</li><li>
Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).</li><li>
Experience working in an Agile/Scrum environment.</li></ul><p>
Technical Skills</p><ul><li>
Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).</li><li>
Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.</li><li>
Proficiency in Visio, LucidChart, or similar tools for process mapping.</li></ul><p>
Clearance &amp; Citizenship</p><ul><li>
Citizenship: Must be a U.S. Citizen.</li><li>
Clearance: Ability to obtain and maintain a Secret Level security clearance.</li></ul><p>
Certifications</p><ul><li>
ServiceNow Certified System Administrator (CSA) - REQUIRED</li><li>
ITIL v4 Foundation (or higher).</li><li>
Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).</li></ul><div><p><b>
Why </b><b>Improvix</b></p><p>
At Improvix Technologies, we don&rsquo;t just deliver IT solutions &mdash; we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.</p><p>
We believe great technology starts with great people. That&rsquo;s why we invest in our employees&rsquo; growth, well-being, and long-term success.</p><p>
Our benefits include:</p><ul><li>
Competitive compensation and performance-based incentives</li><li>
401(k) with company match</li><li>
Threeweeks of paid annual leavethat increases with tenure</li><li>
Comprehensive medical, dental, and vision insurance</li><li>
Life insurance and disability coverage</li><li>
Transit and commuting benefits</li><li>
Professional development and paid training opportunities</li></ul><p>
At Improvix, you&rsquo;ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.</p><p></p><p><b>
Equal Opportunity Employer</b></p><p>
Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.</p><p>
Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.</p><p></p><p><b>
Security Clearance / Citizenship Requirements</b></p><p>
Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.</p></div><p></p><p><b>
Pay Transparency Statement</b></p><p>
In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.</p></div>

Senior ServiceNow Business Analyst

Index Analytics LLC

<div><div><div>Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.</div></div><p>
</p><div><div>As a Senior Salesforce Business Analyst at Index, you will work closely with business stakeholders and technical teams to gather, analyze, and translate business needs into clear and actionable requirements. Leveraging your deep understanding of Salesforce architecture, features, and capabilities, you will serve as a bridge between end users and development teams, ensuring alignment with strategic goals and user expectations. This role also requires strong Agile experience as you'll collaborate within and across Scrum teams to support backlog refinement, user story development, and iterative delivery. We're seeking a proactive, detail-oriented professional who can lead discovery efforts, define solutions, and help teams stay focused on delivering value.</div></div><div><div><b>
Responsibilities</b></div></div><p>
</p><ul><li><div>Identify, analyze, and validate client business needs and Salesforce application requirements by facilitating requirements‑gathering sessions, defining product vision, and documenting business, functional, and system requirements, process flows, and system changes.</div></li><li><div>
Serve as a primary liaison between business stakeholders, technical teams, and project managers, ensuring alignment on expectations, deliverables, priorities, risks, and upstream/downstream dependencies through clear, consistent communication.</div></li><li><div>
Translate requirements into executable delivery artifacts by writing and prioritizing user stories, features, epics, and program backlogs, and clearly communicating requirements to developers, testers, and stakeholders.</div></li><li><div>
Support end‑to‑end solution delivery and quality assurance, including UAT and post‑deployment testing, demonstration of product functionality to stakeholders, and validation that implemented solutions meet defined business requirements.</div></li><li><div>
Drive program execution, transparency, and continuous improvement by tracking and communicating project metrics, progress, risks, impediments, and dependencies, and applying feedback and performance metrics to identify improvement opportunities.</div></li><li><div>
Enable adoption and change management through effective change practices, creation of Salesforce training materials and user guides, and ongoing stakeholder engagement.</div></li><li><div>
Ensure Salesforce solutions align with governance, compliance, and strategic direction, evaluating and recommending new Salesforce tools or integrations as appropriate.</div></li></ul><ul><li><div>
U.S. citizen or otherwise authorized to work in the United States and able to demonstrate physical residency in the U.S. for at least three (3) of the past five (5) years. Must be eligible to obtain a U.S. Public Trust security clearance.</div></li><li><div>
Bachelor&rsquo;s degree in business, Computer Science, or a related field with eight (8) or more years of experience as a Business Analyst, Product Owner, IT Project Manager, or in a similar role, including six (6) or more years of Salesforce experience.</div></li><li><div>
Salesforce certification preferred, specifically Salesforce Business Analyst or Salesforce Administrator.</div></li><li><div>
Proficiency in Agile software development methodologies (Scrum and Kanban required), with Agile certification required; SAFe or Product Owner/Product Manager (POPM) certification preferred.</div></li><li><div>
Exceptional analytical, facilitation, and communication skills, with the ability to translate business needs into clear technical requirements, resolve conflicts, and drive alignment across stakeholders.</div></li><li><div>
Proven ability to decompose complex requirements into actionable work items, partnering closely with engineering and analytics teams to discuss technical concepts, evaluate tradeoffs, remove roadblocks, and assess new ideas.</div></li><li><div>
Experience leveraging collaboration and delivery tools such as JIRA and Confluence to manage requirements, document decisions, and support cross‑functional execution.</div></li></ul><p>
</p><p></p><p><b>Attention Candidates</b></p><p>
</p><p>We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com.</p><p>
</p><p><b><i>If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.</i></b></p><p>
</p><p><b>The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.</b></p><p>
</p><p>Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

Senior Salesforce Business Analyst

Lantern

<div><div><h3 class="jobSectionHeader"><b>About Lantern</b></h3>
<p>
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.</p>
<p><b>
About You:</b></p>
<ul>
<li>You use <b>LOGIC </b>in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small &amp; big wins.</li>
<li><b>INCLUSION </b>is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives &amp; you cherish the differences in each individual that you interact with.</li>
<li>You have the <b>GRIT</b>, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.</li>
<li>You care deeply for your customers are driven to keep <b>HUMANITY </b>in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.</li>
<li>Integrity guides you in life. Focusing on the <b>TRUTH </b>vs. giving people the answers they want to hear.</li>
<li>You thrive in a Team Environment. Collaboration is key in innovation and creating change.</li>
</ul>
<p>These pillars of <b>LIGHT </b>are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this <b>LIGHT</b>, individuals can find their way to the best care, resources, and support they need to get back to life.</p><br>
<p></p>
<p>
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.</p>
<p>
Please apply to our role &amp; someone from our Talent Acquisition Team will reach out to help you navigate our interview process.</p></div><p></p><div><br>
<h3 class="jobSectionHeader"><b>
Technical Business Analyst &ndash; Healthcare Data Reporting</b></h3>
<p>
The Technical Business Analyst &ndash; Healthcare Data &amp; Reporting will serve as a critical liaison between our technical/reporting teams several client-facing departments, including Client Success, Implementation, Consultant Relations, and Partnerships. This role ensures that complex healthcare data is accurately translated into actionable insights and high quality deliverables for our clients and other external partners. The ideal candidate excels at bridging business needs with technical capabilities, driving clarity, efficiency, and continuous improvement across the reporting lifecycle.</p>
<p><b>
Location: </b>Hybrid - Dallas, Texas highly preferred. Hybrid schedule is expected to be in office 3x a week at minimum.</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Responsibilities:
 </b></h4><p>Business &amp; Stakeholder Engagement</p>
<ul>
<li>Act as the primary conduit between outbound reporting team and client-facing groups.</li>
<li>Facilitate requirement gathering conversations, translate business needs into clear technical specifications, and ensure mutual understanding across teams.</li>
<li>Work with stakeholders to refine requirements for intake requests into the outbound client reporting team.</li>
<li>Communicate complex healthcare data concepts in a clear, accessible manner for non technical audiences.</li></ul><br>
<p></p>
<p>
Reporting Workflow &amp; Operational Management</p>
<ul>
<li>Manage intake workflows for the client reporting team, ensuring prioritization, clarity, and timely delivery of requests.</li>
<li>Partner closely with the Healthcare Data Reporting Senior Manager to design, implement, and continuously improve operational efficiency initiatives across the team.</li>
<li>Define, implement, and monitor KPIs and success metrics for the development and reporting teams.</li></ul><br>
<p></p>
<p><b>
Healthcare Data Analysis</b></p>
<ul>
<li>Analyze and interpret healthcare data related to accumulators, claims, eligibility, and benefit structures.</li>
<li>Understand end to end data flows&mdash;from internal systems and ETL processes through to final external client reports.</li>
<li>Identify data quality issues, validate report outputs, and support troubleshooting efforts.</li></ul><br>
<p></p>
<p><b>
Technical &amp; Analytical Deliverables</b></p>
<ul>
<li>Write SQL queries to validate data, troubleshoot, or perform exploratory analysis.</li>
<li>Collaborate with developers, data engineers, and BI analysts to support the creation of dashboards, visualizations, and client ready reports.</li>
<li>Assist with development, testing, training, and documentation of Power BI dashboards and Databricks data processes.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Requirements:</b></h4>
<ul><li>Strong understanding of healthcare data, including claim files, accumulators, healthcare plan structures, and standard industry datasets.</li>
<li>Demonstrated ability to translate business requirements into technical specifications.</li>
<li>Excellent written and verbal communication skills, with the ability to engage both technical and non technical stakeholders.</li>
<li>Proven analytical and problem solving abilities with strong attention to detail.</li>
<li>Ability to manage competing priorities, coordinate workflows, and drive timely outcomes.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Strong Candidates Will Have:
</b></h4><ul><li>Experience in a healthcare payer, TPA, pharmacy benefits, or healthcare analytics environment.</li>
<li>Prior involvement in operational process improvement or KPI development.</li>
<li>Familiarity with ETL concepts, data pipelines, or similar data engineering processes.</li>
<li>Background supporting custom reporting teams or client-facing analytics programs.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Benefits:</b></h4>
<div><ul><li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Short &amp; Long Term Disability</li>
<li>Life Insurance</li>
<li>401k with company match</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li></ul></div><br>
<p>
</p></div><p></p><div><p>Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</p></div></div>

Technical Business Analyst – Healthcare Data Reporting

WesBanco Bank, Inc.

<div><p><b>SUMMARY:</b></p>
<p>
Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.
</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
Consults with key stakeholders to determine business objectives and success factors.</p>
<p>
Collaborates with business area to collect, analyze and evaluate information related to business systems.</p>
<p>
Documents business requirements, functional requirements, and design specifications.</p>
<p>
Coordinates with the application analyst counterpart to document technical requirements.</p>
<p>
Analyzes and manages new and existing system utilization by the end user.</p>
<p>
Assists in the development of training materials to ensure proper usage and highest optimization of the applications.</p>
<p>
Serves as an expert in business system solutions in alignment with assigned business area.</p>
<p>
Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.</p>
<p>
Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.</p>
<p>
Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes.</p>
<p>
Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.</p>
<p>
Fosters strong relationships with supporting vendors, IT teams, and supported business area.</p>
<p>
Opens and tracks support tickets and feature requests.</p>
<p>
Responsible for the work effort within assigned applications during acquisitions.</p>
<p>
Tests new functionality and documents test plans in correlation with the business area.</p>
<p>
Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.</p>
<p>
Maintains a strong understanding of risks and controls of the business area and applications supported.
</p><p>Collaborates with project management on new initiatives within assigned area of responsibility.</p>
<p>
Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.</p>
<p><b>
</b></p><p><b>OTHER REQUIREMENTS:
</b></p><p>Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations.
</p><p>Professional demeanor in appearance, interpersonal relations, work ethic and attitude.</p>
<p>
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.</p>
<p>
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.</p>
<p>
Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints.</p>
<p>
Strong organizational and prioritization skills.</p>
<p>
Team player with a positive outlook.</p>
<p>
Excellent analytical, problem-solving and decision-making skills.
</p><p>Demonstrated proficiency in basic computer applications such as Microsoft Office.
</p><p>Ability to learn other banking systems.</p>
<p>
Ability to effectively use technological resources for meetings, coaching and training.</p>
<p>
</p>Requirements:
<p>Bachelor's Degree in technology or another related field, or equivalent combination of education and experience required.</p>
<p>
Minimum five years experience in banking, technology, or another related field required.</p>
<p>
Strong knowledge of customer and user system experiences required.</p>
<p>
Advanced technical skills are not required; but knowledge of system components and user experience is highly required.</p>
<p>
Experience supporting digital banking, electronic banking, commercial online banking including mobile apps required.</p>
<p>
Experience with deposit and/or loan operations required.</p>
<p>
Experience with ACH payments, including knowledge of National Automated Clearing House Association (NACHA) file layout and rules required.</p>
<p>
Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results.
</p><p>Experience in creating business requirements, test plans, project plans and other technology project related documentation desired.</p></div>

Sr. Business Analyst Officer

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