senior technical business analyst

<div><div><h2 class="jobSectionHeader"><b>Position Description:</b></h2>
<p>CGI has a need for an experienced Business Analyst to join our team. This is an exciting full-time opportunity to work in a fast-paced, environment serving a critical government mission.<br>
This position can be located at any CGI office in the U.S, preferred location is Fairfax,VA; however, a hybrid working model is acceptable.</p>
</div><div><h2 class="jobSectionHeader"><b>Your future duties and responsibilities:</b></h2>
<p>.Review, analyze, and evaluate business processes, systems, and user needs based on the program scope.<br>
.Translate business requirements into technical specifications to ensure that business objectives are achieved.<br>
.Determine client requirements and transform them into system specifications, translating requirements into technical language for developers, and identifying opportunities for improving business processes.<br>
.Facilitate requirements workshops to gather business and functional requirements, create and review test plans and scenarios, and prepare and conduct reviews and training sessions.<br>
.Document process flows, analyze and re-engineer processes, understanding technical problems and solutions in relation to the current and future business environment.<br>
.Recommend and facilitate quality improvement efforts.<br>
.Integrate new processes with existing ones and communicate these changes to impacted Business Systems teams.<br>
.Provide technical guidance to a cross-functional, Scaled Agile (SAFe) team.<br>
.Act as a trusted advisor to clients on complex technical issues or business strategy.</p>
</div><div><h2 class="jobSectionHeader"><b>Required qualifications to be successful in this role:</b></h2>
<p>.Bachelor's degree in business, Information Technology, Science, Engineering, Mathematics or related discipline<br>
.Minimum of 5 years' experience as a Business Analyst.<br>
.Ability to conduct data and systems analysis on data pipeline applications and processes.<br>
.Experience working on an Agile development team<br>
.Experience supporting development of complex systems, with strong troubleshooting skills.<br>
.Proficiency in data analysis and data visualization to draw business-relevant conclusions.<br>
.Expertise in planning and conducting facilitative sessions for requirements gathering.<br>
.Ability to work effectively in a team environment.<br>
.Experience creating detailed reports and delivering presentations.<br>
.Excellent communication skills in a client-facing role.<br>
.Experience with Application Lifecycle Management (ALM) products such as Microsoft Azure DevOps, JIRA, Confluence, Service Desk, etc.<br>
.Strong facilitation and communication skills to gather requirements and collaborate with stakeholders<br>
.Proficiency in Microsoft Suite of tools<br>
Desired qualifications/non-essential skills required:<br>
.Industry knowledge in sectors such as Government and Aviation preferred<br>
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CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $198,400.00.<br>
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
<br>
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category<br>
<br>
401(k) Plan and Profit Participation for eligible professionals<br>
<br>
Additional benefits determined by your Service Contract Act:<br>
Paid Time Off (PTO)<br>
Paid Federal Holidays<br>
Health &amp; Welfare Benefits<br>
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#CGIFederalJob<br>
#LI-RT1<br>
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</p></div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
<ul><li>Requirement Management</li>
<li>Requirements Engineering</li>
<li>SQL</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What you can expect from us:</b></h2>
<p><b>Together, as owners, lets turn meaningful insights into action.</b><br>
<br>
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because<br>
<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.<br>
<br>
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.<br>
<br>
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
<br>
<br>
Come join our teamone of the largest IT and business consulting services firms in the world.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.<br>
<br>
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. <b>Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.</b><br>
<br>
We make it easy to translate military experience and skills! to be directed to our site that is dedicated to veterans and transitioning service members.<br>
<br>
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.<br>
<br>
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.</p></div></div>

Senior Technical Business Analyst

Advancesoft India Pvt Ltd.

<p><b>Job Description &ndash; ServiceNow Technical Business Analyst (BA) - Remote</b></p><p><b>=======================================================</b></p><p><b>Location:</b> Remote<br/><b>Role Type:</b> Full-Time / Permanent</p><p><b>Exp Required</b>: 5+ Yrs<br/><b>Compensation:</b> Best to the Industry<br/><b>Notice Period:</b> Immediate</p><p><b>Timezone</b>: Singapore Timezone</p><p><b>Role Overview</b></p><p>We are looking a <b>ServiceNow Technical Business Analyst (BA)</b> to work for a government sector project . The ideal candidate will have strong technical expertise in ServiceNow (preferably CSM), proven experience in system integration projects, and the ability to bridge business requirements with technical solutions.</p><p><b>Key Responsibilities</b></p><ul><li>Gather, analyze, and document business requirements for ServiceNow implementations.</li><li>Collaborate with stakeholders, technical teams, and vendors to ensure alignment of solutions with business needs.</li><li>Support ServiceNow configuration, integration, and workflow design (Flow Designer, PSDS architecture).</li><li>Conduct gap analysis and propose technical solutions for system integration projects.</li><li>Ensure compliance with project standards, policies, and government regulations.</li><li>Provide hands-on support in ServiceNow development or administration when required.</li><li>Assist in testing, validation, and deployment of ServiceNow modules (preferably CSM).</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>5+ years of Business Analyst experience.</li><li>Minimum 3 years on <b>System Integration (SI) projects</b>.</li><li>Minimum 2 years of hands-on experience with <b>ServiceNow platform</b>, preferably <b>CSM</b>.</li><li>Strong technical understanding of ServiceNow integration capabilities, server configuration, Flow Designer, and PSDS architecture.</li><li>Hands-on experience with ServiceNow Development or Administration (CSM preferred).</li></ul><p><b>Certifications (Highly Desirable)</b></p><ul><li>ServiceNow CSM Implementation Specialist</li><li>ServiceNow CSA (Certified System Administrator)</li><li>ServiceNow Integration Hub Specialist</li><li>Business Analysis certifications such as <b>CBAP</b> or <b>CCBA</b> are advantageous</li></ul><p><b>Application Process</b></p><p>Interested candidates should send their profile to <b>ravi@advancesoftinc.com</b> along with:</p><ul><li>Current CTC:</li><li>Exp CTC:</li><li>Notice period details:</li><li>Total Relevant Exp:</li></ul><p>Job Types: Full-time, Contractual / Temporary<br/>Contract length: 24 months</p><p>Pay: ₹2,000,000.00 - ₹3,000,000.00 per year</p><p>Application Question(s):</p><ul><li>Will you work remotely on Singapore timezone?</li><li>Your Current CTC?</li><li>Your Expected CTC?</li><li>Your Notice Period?</li><li>Your Total Relevant Exp?</li></ul><p>Work Location: Remote</p>

Senior ServiceNow Technical Business Analyst

Deeplight AI

<div>
 DeepLight AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.
 <br/>
 <br/>
 The Senior Technical AI Business Analyst acts as the critical bridge between business objectives and technical AI execution. This role is responsible for driving the successful delivery of AI-powered solutions by translating complex business needs into actionable technical requirements and system specifications. You will ensure that every AI initiative is aligned with ethical, regulatory, and performance standards while supporting the end-to-end lifecycle&mdash;from initial elicitation and feasibility testing with Data Scientists to User Acceptance Testing (UAT) and change management. Your goal is to ensure AI tools are not only technically sound but also practically integrated into banking workflows to drive measurable business value.
 <br/>
 <br/>
 Your responsibilities as the Senior Technical AI Business Analyst include:
 <br/>
 <br/>
 <ul>
  <li>
   Facilitation of workshops and interviews to gather and document business requirements, translating them into clear AI specifications for data inputs and model outputs
  </li>
  <li>
   Partnering with Data Scientists and ML Engineers to validate the feasibility of AI use cases and ensure alignment with strategic business goals
  </li>
  <li>
   Defining AI-specific test strategies, including model validation, bias detection, and performance benchmarking to ensure accuracy and fairness
  </li>
  <li>
   Developing tailored training materials and user manuals to help staff understand AI confidence scores, outputs, and system limitations
  </li>
  <li>
   Identifying high-impact opportunities for AI-driven automation and predictive analytics within existing banking processes
  </li>
  <li>
   Acting as an "analytics translator," communicating complex requirements between business units and IT while ensuring traceability throughout the project lifecycle
  </li>
  <li>
   Supporting, Coaching and Mentoring more junior members of the team, when required
  </li>
  <li>
   Additional responsibilities on occasion, on management request
   <br/>
   <br/>
  </li>
 </ul>
 As an AI consultancy, our greatest asset is the expertise of our people.
 <br/>
 <br/>
 While technical mastery is the foundation of what we do, the ability to bridge the gap between complex data science and actionable business value is what defines your success with Deeplight.
 <br/>
 <br/>
 We're looking for individuals who are not only world-class in their fields of specialism, but also compelling communicators and persuasive advocates for their own skills.
 <br/>
 <br/>
 You will be the face of our firm, tasked with building trust, articulating the "why" behind your technical decisions, and effectively "selling" your vision to high-level stakeholders.
 <br/>
 <br/>
 If you thrive on the challenge of presenting cutting-edge solutions as much as you do on building them, you will fit right in.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 What we need you to have:
 <br/>
 <br/>
 <ul>
  <li>
   A Bachelor's Degree in Computing, Engineering, Commerce, or Business Administration
  </li>
  <li>
   A minimum of 5 years of experience in professional business analysis
  </li>
  <li>
   A proven track record of supporting AI/ML project lifecycles, specifically in requirement documentation and UAT support
  </li>
  <li>
   Experience navigating regulatory compliance and data governance within a financial services environment
  </li>
  <li>
   Proven ability to convert vague business needs into precise technical metrics and performance benchmarks for AI systems
  </li>
  <li>
   Experience in model validation techniques and a strong understanding of how to detect anomalies or bias in AI behavior
  </li>
  <li>
   Expertise in maintaining detailed audit trails, versioning, and decision logic documentation for AI models
  </li>
  <li>
   Deep understanding of data privacy regulations, ethical AI principles, and internal governance frameworks
  </li>
  <li>
   Skilled in analyzing complex workflows to find automation "hotspots" suitable for AI intervention
  </li>
  <li>
   Strong experience in stakeholder management and excellent presentation and communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 What we'd like you to have:
 <br/>
 <br/>
 <ul>
  <li>
   Proven ability to explain "black box" AI concepts to non-technical users in a way that builds trust and promotes responsible usage
  </li>
  <li>
   Familiarity with improving business analysis processes to support rapid, iterative AI development cycles
  </li>
  <li>
   Ability to uncover "hidden" business needs that stakeholders may not yet realize can be solved by AI
  </li>
  <li>
   A proactive mindset regarding the monitoring of AI model behavior for ethical concerns or performance drift
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits &amp; Growth Opportunities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Visa Sponsorship for the successful individual.
  </li>
  <li>
   Comprehensive health insurance for the successful individual.
  </li>
  <li>
   Professional development and certification support
  </li>
  <li>
   Opportunity to work on cutting-edge AI projects
  </li>
  <li>
   Career advancement opportunities in a rapidly growing AI company
   <br/>
   <br/>
  </li>
 </ul>
 This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.
 <br/>
 <br/>
 At DeepLight AI, we recognise that diversity drives innovation. We are committed to fostering an inclusive environment where individuals with different thinking styles can thrive and contribute their unique strengths to our specialised AI and data solutions.
 <br/>
 <br/>
 Our goal is to ensure our application and interview process is accessible, predictable, and fair for all candidates.
 <br/>
 <br/>
 If you require any specific adjustments to the application process, or if you require any reasonable adjustments should you be successful in being processed to the interview stage, please do let us know. This information will be kept strictly confidential and will not impact hiring decisions.
</div>


Senior Technical AI Business Analyst

Deeplight

<p></p><div><p>DeepLight AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.</p><p>
The Senior Technical AI Business Analyst acts as the critical bridge between business objectives and technical AI execution. This role is responsible for driving the successful delivery of AI-powered solutions by translating complex business needs into actionable technical requirements and system specifications. You will ensure that every AI initiative is aligned with ethical, regulatory, and performance standards while supporting the end-to-end lifecycle&mdash;from initial elicitation and feasibility testing with Data Scientists to User Acceptance Testing (UAT) and change management. Your goal is to ensure AI tools are not only technically sound but also practically integrated into banking workflows to drive measurable business value.</p><p></p><p>
Your responsibilities as the Senior Technical AI Business Analyst include:</p><p></p><ul><li>
Facilitation of workshops and interviews to gather and document business requirements, translating them into clear AI specifications for data inputs and model outputs.</li><li>
Partnering with Data Scientists and ML Engineers to validate the feasibility of AI use cases and ensure alignment with strategic business goals.</li><li>
Defining AI-specific test strategies, including model validation, bias detection, and performance benchmarking to ensure accuracy and fairness.</li><li>
Developing tailored training materials and user manuals to help staff understand AI confidence scores, outputs, and system limitations.</li><li>
Identifying high-impact opportunities for AI-driven automation and predictive analytics within existing banking processes.</li><li>
Acting as an &quot;analytics translator,&quot; communicating complex requirements between business units and IT while ensuring traceability throughout the project lifecycle.</li><li>
Supporting, Coaching and Mentoring more junior members of the team, when required</li><li>
Additional responsibilities on occasion, on management request</li></ul><p><br>
As an AI consultancy, our greatest asset is the expertise of our people.<br>
</p><p><br>
While technical mastery is the foundation of what we do, the ability to bridge the gap between complex data science and actionable business value is what defines your success with Deeplight.<br>
</p><p><br>
We're looking for individuals who are not only world-class in their fields of specialism, but also compelling communicators and persuasive advocates for their own skills.<br>
</p><p><br>
You will be the face of our firm, tasked with building trust, articulating the &quot;why&quot; behind your technical decisions, and effectively &quot;selling&quot; your vision to high-level stakeholders.<br>
</p><p><br>
If you thrive on the challenge of presenting cutting-edge solutions as much as you do on building them, you will fit right in.</p><b><br>
Requirements</b><p><br>
What we need you to have:</p><p></p><ul><li>
A Bachelor&rsquo;s Degree in Computing, Engineering, Commerce, or Business Administration.</li><li>
A minimum of 5 years of experience in professional business analysis.</li><li>
A proven track record of supporting AI/ML project lifecycles, specifically in requirement documentation and UAT support.</li><li>
Experience navigating regulatory compliance and data governance within a financial services environment.</li><li>
Proven ability to convert vague business needs into precise technical metrics and performance benchmarks for AI systems.</li><li>
Experience in model validation techniques and a strong understanding of how to detect anomalies or bias in AI behavior.</li><li>
Expertise in maintaining detailed audit trails, versioning, and decision logic documentation for AI models.</li><li>
Deep understanding of data privacy regulations, ethical AI principles, and internal governance frameworks.</li><li>
Skilled in analyzing complex workflows to find automation &quot;hotspots&quot; suitable for AI intervention.</li><li>
Strong experience in stakeholder management and excellent presentation and communication skills.
</li></ul><p></p><p>What we'd like you to have:</p><ul><li>
Proven ability to explain &quot;black box&quot; AI concepts to non-technical users in a way that builds trust and promotes responsible usage.</li><li>
Familiarity with improving business analysis processes to support rapid, iterative AI development cycles.</li><li>
Ability to uncover &quot;hidden&quot; business needs that stakeholders may not yet realize can be solved by AI.</li><li>
A proactive mindset regarding the monitoring of AI model behavior for ethical concerns or performance drift.</li></ul><br>
<b>
Benefits</b><p><b><br>
Benefits &amp; Growth Opportunities:</b></p><ul><li>
Competitive salary.</li><li>
Visa Sponsorship for the successful individual.
</li><li>Comprehensive health insurance for the successful individual.
</li><li>Professional development and certification support.</li><li>
Opportunity to work on cutting-edge AI projects.</li><li>
Career advancement opportunities in a rapidly growing AI company.</li></ul><p></p><p>
This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.</p><p>
At DeepLight AI, we recognise that diversity drives innovation. We are committed to fostering an inclusive environment where individuals with different thinking styles can thrive and contribute their unique strengths to our specialised AI and data solutions.</p><p>
Our goal is to ensure our application and interview process is accessible, predictable, and fair for all candidates.</p><p>
If you require any specific adjustments to the application process, or if you require any reasonable adjustments should you be successful in being processed to the interview stage, please do let us know. This information will be kept strictly confidential and will not impact hiring decisions.</p></div><p></p>

PureHealth

<div>
 <p>
  <strong>
   We Are Hiring: Lead Business Analyst &amp; Senior Business Analyst
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai, UAE
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Pure Health is the regions largest integrated healthcare platform, using data and AI to drive better outcomes. PureCS is our technology and consulting arm, delivering enterprise Data and AI platforms at scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are hiring
  <strong>
   Lead Business Analyst
  </strong>
  and
  <strong>
   Senior Business Analyst
  </strong>
  to support our Enterprise Data and AI platform. These roles translate business needs into structured data, analytics, and AI requirements aligned with enterprise data architecture and medallion principles.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Lead Business Analyst:
   </strong>
   Owns analysis strategy, stakeholder engagement, and team leadership
  </li>
  <li>
   <strong>
    Senior Business Analyst:
   </strong>
   Works hands on with stakeholders and engineers to define and validate datasets
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Translate business objectives into data and analytics requirements
  </li>
  <li>
   Engage with senior stakeholders and delivery teams
  </li>
  <li>
   Define KPIs, metrics, and acceptance criteria
  </li>
  <li>
   Ensure alignment with enterprise data models and medallion architecture
  </li>
  <li>
   Support UAT, validation, and business sign off
  </li>
  <li>
   Validate datasets using SQL (hands on for Senior, oversight for Lead)
  </li>
  <li>
   Mentor analysts and set standards (Lead role)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Strong experience in enterprise data or analytics environments
  </li>
  <li>
   Solid understanding of data warehouse concepts and medallion architecture
  </li>
  <li>
   Strong SQL and data validation capability
  </li>
  <li>
   <strong>
    Lead BA:
   </strong>
   10+ years experience with people leadership
  </li>
  <li>
   <strong>
    Senior BA:
   </strong>
   6&ndash;9 years experience with hands on delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Work on large scale Data and AI platforms in healthcare
  </li>
  <li>
   Partner with senior business and technical leaders
  </li>
  <li>
   Drive real impact through high quality data products
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Diversity &amp; Inclusion
  </strong>
 </p>
 <p>
  Pure Health and PureCS are equal opportunity employers and value diversity in all forms.
 </p>
</div>


Senior & Lead Business Analyst

HR Ways

<p><b>Client company introduction:</b><br/>It is a leading ﻿﻿Elegant Digital Solutions, Human-Centered Design Powered by Strategy, Creativity, and Code.﻿</p><p><b>Overview</b></p><p>We are seeking a Senior Technical Business Analyst to play a critical role in leading requirements discovery, translating business needs into precise technical artefacts, and driving sprint execution across complex web-based projects.</p><p>This is a senior, client-facing role.</p><p>Exceptional spoken and written English is non-negotiable, as the role requires confidently leading workshops, facilitating discussions with senior client stakeholders, and driving clarity across multidisciplinary teams.</p><p><b>1. Requirements Discovery &amp; Stakeholder Leadership (Core)</b></p><ul><li>Lead and facilitate requirements discovery workshops with client stakeholders</li><li>Confidently engage senior business and technical stakeholders to:</li><li>Elicit complex business needs</li><li>Challenge assumptions</li><li>Drive alignment and decision-making</li><li>Act as the primary translation layer between:</li><li>Business stakeholders</li><li>Designers</li><li>Engineers</li><li>Own end-to-end requirements management across projects</li></ul><p><b>2. Technical Documentation &amp; Analysis (Core)</b></p><ul><li>Produce high-quality, developer-ready documentation, including:</li><li>Business Requirements Specifications (BRS / BRD)</li><li>Functional and Technical Specifications</li><li>User stories and acceptance criteria</li><li>API contracts and interface definitions</li><li>Data structures and content models</li><li>Ensure requirements are:</li><li>Clear</li><li>Testable</li><li>Unambiguous</li><li>Fit for agile delivery</li><li>Maintain traceability between requirements, implementation, and testing</li></ul><p><b>3. Agile Delivery &amp; Sprint Execution</b></p><ul><li>Own and run agile ceremonies, including:</li><li>Backlog grooming / refinement</li><li>Sprint planning</li><li>Daily stand-ups</li><li>Sprint reviews</li><li>Ensure backlogs are prioritised, groomed, and developer-ready</li><li>Partner closely with engineers to:</li><li>Clarify scope</li><li>Resolve ambiguity</li><li>Reduce rework</li><li>Identify delivery risks early and escalate where appropriate</li></ul><p><b>4. Systems, Data &amp; Integration Thinking</b></p><ul><li>Work confidently with technical teams on:</li><li>API-driven architectures</li><li>System integrations</li><li>Data modelling and structures</li><li>Understand and document:</li><li>Data flows</li><li>System interfaces</li><li>Edge cases and error handling</li><li>Support design decisions through structured analysis and clear documentation</li></ul><p><b>5. Testing &amp; Quality Assurance Support</b></p><ul><li>Define clear, testable acceptance criteria</li><li>Support and lead User Acceptance Testing (UAT):</li><li>Test planning</li><li>Validation against requirements</li><li>Defect triage and resolution</li><li>﻿Ensure delivered solutions meet agreed business and technical outcomes</li></ul><p><b>Required ﻿Experience &amp; Skills </b></p><ul><li>5+ years experience as a Senior Technical Business Analyst in:</li><li>Digital agencies</li><li>Consultancies</li><li>Software delivery environments</li><li>Exceptional spoken and written English</li><li>Able to confidently lead workshops and meetings</li><li>Comfortable challenging stakeholders and driving decisions</li><li>Strong experience delivering custom web-based applications</li><li>Demonstrated ability to produce:</li><li>Detailed technical documentation</li><li>Clear user stories and acceptance criteria</li><li>API and data specifications</li><li>Strong understanding of:</li><li>Agile / Scrum methodologies</li><li>SDLC</li><li>Hands-on experience with tools such as:</li><li>Jira / Confluence (or similar)</li><li>Figma (for low-fidelity flows and wireframes)</li><li>Comfortable working remotely with distributed teams across time zones</li></ul><p><b>Nice to Have</b></p><ul><li>Experience with:</li><li>Headless CMS platforms (Storyblok, Contentful, Payload)</li><li>API-first architectures</li><li>eCommerce or marketplace platforms</li><li>Technical background in:</li><li>Computer Science</li><li>Software Engineering</li><li>Information Systems</li><li>Experience mentoring or guiding junior BAs</li></ul><p><b>What Success Looks Like</b></p><ul><li>Client stakeholders feel heard, understood, and confident</li><li>Engineering teams receive clear, complete, developer-ready requirements</li><li>Sprint delivery is predictable and calm</li><li>Rework due to unclear requirements is minimized</li></ul><p><b>Experience :</b></p><p>5+ years</p><p><b>Work Days:</b></p><p>(Monday to Friday)</p><p><b>Work Mode:</b></p><p>Remote</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Technical Business Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><b>Must Have Technical/Functional Skills</b></div><br>
<div><br>
</div><div>Senior Business Analyst with a senior level of knowledge of Amazon Connect and preferably previous experience with telecom infrastructure</div><br>
<div><br>
</div><div><b>Roles &amp; Responsibilities</b></div><br>
<div><br>
</div><ul><li>Lead requirements gathering, process analysis, and documentation for contact center and telephony projects, with a focus on Amazon Connect.
</li></ul><ul><li>Translate business needs into actionable technical requirements and user stories for development teams.
</li></ul><ul><li>Collaborate with stakeholders to identify opportunities for workflow automation and improved customer engagement.
</li></ul><ul><li>Evaluate and recommend enhancements to telephony infrastructure, ensuring scalability, reliability, and security.
</li></ul><ul><li>Serve as a subject matter expert on Amazon Connect, including IVR, routing, reporting, and integration with CRM systems.
</li></ul><ul><li>Work closely with vendors and third-party partners to ensure robust and compliant telephony solutions.
</li></ul><ul><li>Develop and maintain process maps, business cases, and project documentation.
</li></ul><div>&middot; Support user acceptance testing (UAT), training, and change management efforts. &middot; Monitor performance metrics and analyze data to inform continuous improvement initiatives.</div><br>
<div><br>
</div><div><b>TCS Employee Benefits Summary:</b>
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</div><br>
<div><br>
</div><div>Salary Range: $120,000 - $130,000 a year
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Owings Mills, MD</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Business Analyst</div>
</div><div><div><b>Job Id</b></div>
<div>399170</div>
</div><div><div><b>Desired Skills</b></div>
<div>Business analyst</div>
</div><div><div><b>Salary Range</b></div>
<div>$120,000-$130,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Sr Business Analyst _ Amazon Connect

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