senior technical business analyst

Mastery Logistics Systems, Inc.

<div>ABOUT THE ROLE
&quot;You'll be the person who makes the hard stuff work &mdash; translating the complexity of real-world freight operations into integrations that hold up under pressure, at scale, in production.&quot; 
Mastery is the cloud-based TMS built for everyone who moves freight &mdash; shippers, carriers, private fleets, and brokerages &mdash; all operating in one platform. The systems they connect to are anything but simple: APIs, EDI feeds, third-party vendors, and event-driven data streams all have to work together reliably, every day. 
As our Senior Technical Business Systems Analyst, you'll own the technical depth of that integration work. You'll lead discovery and solution design with clients, troubleshoot complex system behavior, and bridge the space between what Engineering builds and what customers actually need. This is a hands-on role &mdash; you'll be reading logs, tracing service interactions, challenging architectural assumptions, and producing artifacts that reflect how systems behave in the real world, not just on a whiteboard.
WHAT YOU'LL OWN<h3 class="jobSectionHeader">
Integration Design &amp; Delivery</h3><ul><li>
Lead end-to-end integration solutioning across API, EDI, and event-driven architectures &mdash; from requirements through go-live and stabilization</li><li>
Design cohesive integration strategies that reconcile client systems, Mastery's platform, and third-party vendors into a single, scalable approach</li><li>
Drive proof-of-concept and validation efforts early, surfacing edge cases (race conditions, data inconsistencies, latency issues) before they reach production</li><li>
Build and maintain architectural artifacts &mdash; system diagrams, data flow maps, integration patterns &mdash; that reflect real system behavior</li></ul><h3 class="jobSectionHeader">
Client Engagement &amp; Technical Advisory</h3><ul><li>
Lead deep technical discovery with clients, synthesizing their requirements, existing architectures, and third-party constraints into a clear integration path</li><li>
Translate complex system behavior into plain-language narratives that both technical and non-technical stakeholders can act on</li><li>
Guide clients through technical decisions &mdash; trade-offs, root causes, and recommended paths &mdash; with the credibility of someone who has done the investigation themselves</li><li>
Own continuity across the implementation lifecycle, ensuring nothing falls through the gap between design, engineering, and client outcome</li></ul><h3 class="jobSectionHeader">
Cross-functional Alignment &amp; Institutional Knowledge</h3><ul><li>
Act as the connective tissue across Product, Solutions, and Implementations &mdash; keeping design intent, technical execution, and client expectations aligned</li><li>
Independently validate and challenge assumptions across Engineering, Product, and external partners to ensure solutions are sound before they're built</li><li>
Build repeatable knowledge by documenting integration patterns, failure modes, and debugging approaches so the team gets faster with every implementation</li></ul>
WHAT YOU BRING<h3 class="jobSectionHeader">
Technical Foundation</h3><ul><li>
Hands-on experience with APIs, EDI, and event-driven architecture (Kafka or similar)</li><li>
Working knowledge of JSON, REST, OAuth 2.0, GraphQL, and SQL</li><li>
Practical experience in microservices environments &mdash; you understand race conditions, latency, and data consistency challenges from having debugged them</li><li>
Proficiency with observability and debugging tools (e.g., New Relic) and cloud/container environments (e.g., Azure)</li><li>
Ability to read logs, trace service interactions, and investigate system behavior independently</li></ul><h3 class="jobSectionHeader">
Domain &amp; Interpersonal</h3><ul><li>
Background in transportation, supply chain, or TMS environments &mdash; you understand the domain's integration complexity, not just the technology</li><li>
5+ years in a technical BA, systems analyst, or implementation engineering role</li><li>
Track record of working directly with clients on complex, multi-system implementations</li><li>
Ability to shift fluently between strategic design and operational detail without losing either</li><li>
Strong communicator &mdash; equally clear in an engineering standup and a client executive briefing</li></ul>
HOW YOU'LL KNOW YOU'RE SUCCEEDING<ul><li>
Integrations go live on schedule, are stable in production, and don't require re-work</li><li>
Clients describe you as the person who &quot;gets it&quot; &mdash; technically credible and easy to work with</li><li>
Engineering and Product teams trust your requirements and architectural artifacts without needing to re-validate them</li><li>
The team's next implementation is faster because of documentation and patterns you created</li></ul> 
ABOUT MASTERY
Most TMS platforms are tolerated. We've proven a better way &mdash; one platform built for every facet of transportation: shippers, carriers, private fleets, and brokers, all under one roof. Built to be loved. We're still the only ones who mean that. 
Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems &mdash; one for dedicated fleet, another for brokerage, another for LTL, another for intermodal &mdash; none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control &mdash; finally in one place. 
The timing matters. Global supply chains are under pressure like never before, and the transportation industry is at the center of it. We're building the platform that helps this industry move faster, smarter, and more efficiently &mdash; tackling everything from AI-powered data ingestion to intelligent automation. 
We are a masterful mosaic of specialists, builders, and genuinely good people. Different backgrounds, different talents, one shared obsession: creating something the industry has never had. We believe in diversity of thought, deep respect for each other, and the relentless pursuit of getting it right. We're small enough that every person makes a real impact &mdash; technically and culturally &mdash; and deliberate enough that we only add people who make the whole better. 
If you're passionate about humanizing a complex industry, building for scale, and touching every corner of the global economy &mdash; welcome home. Let's build a masterpiece. 
BENEFITS &mdash; BECAUSE YOU SHOULD LOVE WHERE YOU WORK AND HOW YOU'RE TAKEN CARE OF
We don't do &quot;bare minimum&quot; here &mdash; not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.<h3 class="jobSectionHeader"> 
 Medical, Dental &amp; Vision</h3>
Comprehensive health coverage so you can focus on the work, not the what-ifs.<h3 class="jobSectionHeader">
️ Life &amp; AD&amp;D Insurance</h3>
Company-paid life insurance at 1&times; your salary, plus AD&amp;D and additional voluntary coverage options.<ul><li>️ Legal &amp; Employee Assistance</li></ul>
Legal assistance and employee support programs &mdash; for life's messier moments, big and small.<h3 class="jobSectionHeader">
 401(k) with 4% Match</h3>
We invest in the platform and in your future. Save for retirement with a competitive company match.<h3 class="jobSectionHeader">
️ Flexible PTO</h3>
Manage your life and your schedule. We trust you to do great work and take the time you need to recharge.<h3 class="jobSectionHeader">
❤️ Giving Back &mdash; St. Jude Children's Research Hospital</h3>
Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive. 
Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.</div>

Senior Technical Business Analyst

LN Technologies

We are hiring Senior Business Analyst for our Night Shift. Job Description:<ul><li>Management: Lead the end-to-end RFP process, including analyzing RFP requirements, RFP coordinating cross-functional teams, and ensuring timely submission of high-quality proposals. Collaborate with sales, technical, and subject matter experts to gather information, develop proposal content, and address client needs.</li><li>Requirements Gathering and Analysis: Conduct interviews and workshops with stakeholders to understand business needs, document requirements, and define scope. Analyze and translate requirements into functional specifications and user stories, ensuring alignment with project objectives.</li><li>Process Improvement: Identify opportunities to improve existing business processes, workflows, and systems. Work closely with stakeholders to streamline processes, increase efficiency, and optimize resource allocation.</li><li>Data Analysis: Analyze and interpret complex data sets to identify trends, patterns, and insights. Present findings in a clear and concise manner to support data-driven decision-making and strategic planning.</li><li>Stakeholder Management: Collaborate with stakeholders at all levels, including business users, project managers, developers, and executives. Facilitate effective communication, manage expectations, and ensure alignment between business needs and technical solutions.</li><li>Documentation and Reporting: Prepare comprehensive documentation, including business requirements, process flows, use cases, and functional specifications. Generate reports and deliver presentations to communicate project status, key metrics, and recommendations to management and stakeholders.</li><li>Quality Assurance: Assist in defining test scenarios and acceptance criteria. Collaborate with the testing team to ensure the delivered solution meets the defined requirements and quality standards.</li></ul>Requirements:<ul><li>Experience: Minimum of 4-5 years of experience as a Business Analyst, with a focus on managing RFPs. Experience in the software or technology industry is preferred.</li><li>RFP Expertise: In-depth knowledge and understanding of RFP processes, including requirements analysis, proposal development, and vendor evaluation. Familiarity with various RFP software tools and platforms is a plus.</li><li>Business Analysis Skills: Strong analytical and problem-solving abilities. Proficiency in gathering and documenting requirements, process modeling, and creating functional specifications. Knowledge of Agile methodologies is desirable.</li><li>Communication Skills: Excellent verbal and written communication skills. Ability to effectively collaborate with stakeholders, facilitate meetings, and present complex information in a clear and concise manner.</li><li>Data Analysis: Solid understanding of data analysis techniques and tools. Proficiency in Excel or other data analysis software. Experience with data visualization tools is a plus.</li><li>Stakeholder Management: Proven ability to build and maintain relationships with stakeholders at various levels. Strong negotiation and conflict resolution skills.</li><li>Attention to Detail: Strong attention to detail and ability to ensure accuracy in documentation and deliverables.</li></ul>Education: <ul><li>Bachelor's degree in Business Administration, Computer Science, or a related field. Relevant certifications such as Certified Business Analyst Professional (CBAP) or Project Management Professional (PMP) are a plus.</li><li>Join our dynamic team and contribute to our organization's success by leveraging your business analysis skills and RFP expertise. Apply today and be part of a collaborative environment where your contributions are valued and recognized</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience you have as a Business Analyst?</li><li>Please share your current gross salary.</li><li>Please share your expected salary.</li><li>How soon you can join us?</li><li>Can you describe your experience leading the end-to-end RFP process in a software or technology organization?</li><li>Please share an example where you identified and implemented a process improvement that increased efficiency or optimized resources.</li><li>What experience do you have with data analysis, and how have you used insights to support business or strategic decisions?</li><li>What types of BA documentation and reports have you prepared, and how do you ensure accuracy and completeness?</li><li>How have you supported quality assurance activities, such as defining test scenarios, acceptance criteria, or UAT? If yes, please share. </li><li>Have you worked on requirement gathering of the Mobile App?</li><li>Are you comfortable working the night shift onsite role?</li></ul>Work Location: In person

Sr.Business Analyst (Night Shift)

Aqovia

<div>
 
 Technical Analyst (EdTech / LMS)
 
 
 
 
 Location:
 
 Remote (Focus on Pakistan digital transformation initiatives)
 
 
 
 Company:
 
 Aqovia
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 Why Join Aqovia?
 
 
 
 
 We don&rsquo;t just build software; we engineer impact. Aqovia is an international technology firm and strategic incubator creating real-world value through AI, data, and bespoke software solutions. By joining us, you&rsquo;ll work within a dynamic ecosystem that spans EdTech, FinTech, and Healthcare, ensuring the work you do today shapes the industries of tomorrow.
 
 
 
 
 The Role
 
 
 
 
 We are seeking a
 
 Technical Business Analyst
 
 with specialised expertise in
 
 EdTech and LMS ecosystems
 
 to join our software engineering division.
 
 
 In this role, you will act as the critical bridge between academic workflows and technical implementation. You will support high-velocity development squads building expansive educational platforms and pivotal digital transformation initiatives in Pakistan, converting complex business needs into precise technical documentation and actionable user stories.
 
 
 
 
 What You Will Do
 
 
 
 
 <ul>
 <li>
 Requirements &amp; Architecture: Elicit requirements and write precise user stories (with acceptance criteria and Gherkin scenarios) in Jira/Confluence.
 </li>
 <li>
 API Design: Architect RESTful web APIs within an API-first framework, defining web service contracts using JSON Schema and OpenAPI/Swagger.
 </li>
 <li>
 System Integration: Design integrations between Moodle, bespoke PHP/Laravel environments, and third-party systems (SIS, financial gateways).
 </li>
 <li>
 Data &amp; Process Modeling: Model relational data structures and map complex system flows using BPMN and UML methodologies.
 </li>
 <li>
 Validation &amp; Testing: Validate APIs using Postman and collaborate with QA and Product Owners to facilitate acceptance testing.
 
 
 </li>
 </ul>
 
 
 What We Are Looking For
 
 
 
 
 
 
 Essential Criteria:
 
 
 
 
 <ul>
 <li>
 Technical Analysis: Solid commercial experience as a Technical Analyst delivering software solutions for Agile teams.
 </li>
 <li>
 API &amp; Web Standards: Expert knowledge of REST APIs, HTTP protocols, authentication, and hands-on experience with Postman.
 </li>
 <li>
 Databases: Strong SQL skills for complex data mapping and validating system integrity.
 </li>
 <li>
 Agile Frameworks: Deep understanding of Scrum/Kanban, backlog refinement, and resolving requirement ambiguity.
 </li>
 <li>
 Documentation: Proven ability to create clear system flows (BPMN/UML) and translate technical concepts for non-technical stakeholders.
 
 
 </li>
 </ul>
 
 
 Highly Valued (Domain Specific):
 
 
 
 
 <ul>
 <li>
 Deep understanding of Moodle's database schema and Web Services APIs.
 </li>
 <li>
 Familiarity with PHP and Laravel paradigms (MVC, Eloquent, routing).
 </li>
 <li>
 Knowledge of EdTech interoperability standards (LTI, SCORM, xAPI).
 </li>
 <li>
 Experience integrating tools like online proctoring or local payment gateways relevant to the Pakistani market.
 
 
 </li>
 </ul>
 
 
 Our Commitment to Diversity
 
 
 
 
 At Aqovia, we believe engineering excellence is driven by diverse viewpoints. We welcome candidates from all backgrounds&mdash;regardless of ethnicity, gender, or disability&mdash;and are committed to creating an inclusive environment where everyone can excel.
 
 
 
 Ready to shape the future of EdTech? Apply today.
 
</div>

Technical Business Analyst - LMS/EdTech

Talcott Financial Group

Overview: 
The Senior IT COLI/BOLI Business Analyst will support our corporate owned or bank owned life insurance segment. The ideal candidate will partner with Software Engineers leading the IT application development efforts and serve as a key thought partner for system enhancement rollouts. Additionally, the Sr. Business Analyst will serve as a liaison between the business customer and the technical resources. Their focus will be on ensuring solution design achieves the COLI business objectives. The ideal candidate will work in a hybrid in-office arrangement out of our office location in Hartford, CT. Remote work arrangements will also be considered.
 
Responsibilities: 
<ul>
<li>Owns and oversees all aspects of requirement documentation including writing, reviewing, analyzing, and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards</li>
<li>Research, reviews, and analyzes the effectiveness and efficiency of existing requirements gathering processes and develops strategies for enhancing these processes</li>
<li>Responsible for documenting and driving the overall test strategy including review and signoff</li>
<li>Continuously drive improvements in analysts’ processes, tools, and techniques incorporating industry best practices</li>
<li>Enforces adherence to the Talcott software development lifecycle and security policies</li>
<li>Acts as mentor to coach and develop junior talent</li>
<li>Write business requirements for enhancements to existing applications</li>
<li>Perform system testing following an enhancement rollout</li>
<li>Offer pro-active issue resolution and creative solutions to navigate administrative challenges and system roadblocks</li>
</ul>
Qualifications: 
<ul>
<li>Minimum of 5 years of life insurance experience which will include at least 3 years of technical expertise</li>
<li>Candidates will COLI/BOLI experience is highly preferred</li>
<li>Bachelor’s Degree or relevant work experience (preferred degree majors include IT, engineering, mathematics and/or statistical analysis)</li>
<li>Strong working knowledge of the MS Office tools, experience with SQL or Java is a plus!</li>
<li>Experience with software testing tools (i.e. Beyond Compare) is a plus!</li>
<li>Ability to work independently and/or collaborate with cross-functional team members outside</li>
<li>Demonstrated business savvy with a strategic focus for problem solving</li>
<li>Effective communicator with outstanding interpersonal and organizational skills</li>
<li>Ability to establish and maintain productive business relationships across the organization</li>
<li>A self-starter with strong organizational and project management skills</li>
<li>Ability to handle a high volume of matters while balancing competing demands</li>
<li>Willingness to take initiative, lead projects and drive projects to through to completion</li>
<li>NOTE-This position may require 10% travel and a rotational “on-call after-hours work schedule” 1x monthly for the week in support production items.</li>
</ul>

Senior IT COLI/BOLI Business Analyst

Kdc Llc

<div>Position Summary: The Senior Legal Operations Analyst supports the evolution of legal operations through data-driven insights and technology innovation. This role partners across Legal, IT, and business teams to enhance processes, improve efficiency, and enable scalable, modern solutions. By bridging business needs with technical capabilities, the analyst helps drive strategic initiatives that strengthen operational performance and advance the firm&rsquo;s digital transformation
Key Responsibilities:<ul><li>
Lead and support legal technology transformation initiatives across the firm</li><li>
Analyze current-state legal processes and identify short-, medium- and long-term initiatives to transform Legal Operations</li><li>
Partner with Legal, IT, Operations and Data Governance teams to design and implement future-state digital solutions</li><li>
Translate legal requirements into clear functional and technical specifications</li><li>
Work closely with leadership to build Digital transformation strategy and develop roadmap</li><li>
Drive automation of legal workflows using low-code, RPA, and AI-enabled solutions</li><li>
Support implementation and optimization of legal tech platforms</li><li>
Support data governance, records retention, and information lifecycle management requirements within legal systems</li><li>
Support development of KPIs and dashboards to measure legal operational efficiency, spend management, and technology adoption</li><li>
Facilitate stakeholder workshops, requirements sessions, and change management activities with legal teams</li><li>
Coordinate testing, validation, and deployment of inhouse and vendor legal technology solutions</li><li>
Support development of executive-level materials, roadmaps, and status reports for legal leadership</li><li>
Identify risks, dependencies, and mitigation strategies related to legal technology transformation initiatives</li><li>
Mentor junior analysts and provide subject-matter guidance on legal tech best practices</li></ul>
Qualifications:
Preferred Skills<ul><li>
Experience in legal or IT operations, legal technology platforms</li><li>
Experience with analyzing sourcing, leading and implementing legal technologies - AI and Automation solutions</li><li>
Experience in leading the implementation of vendor AI and automation solutions</li><li>
Experience in Process reengineering and operating model transformation</li><li>
Experience in data governance, records management, and information lifecycle management</li><li>
Experience in using RegEx in SQL, Python, or other data processing tools</li><li>
Experience in process mapping and process re-engineering within legal environments</li><li>
Experience in automation tools including RPA and low-code platforms</li><li>
Experience with AI/ML use cases in legal technology (document review, contract analysis, etc)</li><li>
Strong SQL or data querying skills</li><li>
Experience applying natural language processing and generative AI tools, such as Copilot, Claude, and OpenAI, to optimize work processes</li><li>
Experience with Project and work management tools (JIRA, Azure DevOps)</li><li>
Experience in Change management and stakeholder engagement</li><li>
Experience with Microsoft Power Platform and M365 ecosystem experience</li><li>
Experience in data analytics and visualization tools (Power BI, Tableau)</li></ul>
Minimum Requirements<ul><li>
Bachelor&rsquo;s degree in information systems, Computer Science, Mathematics, Legal Studies, or related field</li><li>
5+ years of experience in digital transformation, business analysis, or legal technology environments</li><li>
Hands-on experience performing data analysis using Excel, SQL, Python, or other data processing tools</li><li>
Experience working in Agile, hybrid, or structured project delivery environments</li><li>
Strong analytical, problem-solving, and documentation skills</li><li>
Hands-on experience supporting legal or compliance-related systems and workflows</li><li>
Experience working with cross-functional teams including Legal, IT, and Compliance</li><li>
Excellent written and verbal communication skills</li></ul>
Physical Requirements:<ul><li>
Office environment with normal business hours necessary to satisfactorily perform job functions.
</li><li>Stationary Position &ndash; Must be able to remain in a stationary position up to 50% of the time.</li><li>
Move or Traverse &ndash; This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.</li><li>
Dexterity &ndash; constantly operates a computer and other office machinery such as a copy machine/printer.</li><li>
Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.</li><li>
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.</li><li>
Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).</li></ul>
Benefits and Perks:<ul><li>
Medical, dental, vision</li><li>
Company paid Life and AD&amp;D Insurance</li><li>
Company Paid STD (with no waiting period)</li><li>
Option to purchase additional LTD, Life, and AD&amp;D Insurance</li><li>
Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage</li><li>
401(k) with company contributions</li><li>
Paid Time Off</li><li>
10 Company Holidays</li><li>
Tuition Reimbursement</li></ul></div>

Sr. Legal Operations Analyst- Data and Technology Transformation

LightFeather

<div>
 LightFeather is seeking a
 
 Technical ServiceNow Business Analyst
 
 to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.
 
 
 
 Location:
 
 Fully Remote (EST hours)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Clearance Requirement:
 
 U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
 </li>
 <li>
 Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
 </li>
 <li>
 Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
 </li>
 <li>
 Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
 </li>
 <li>
 Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
 </li>
 <li>
 Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
 </li>
 <li>
 Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
 </li>
 <li>
 Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
 </li>
 <li>
 Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
 </li>
 <li>
 Collaborate with System Architects to ensure functional designs are technically feasible.
 </li>
 <li>
 Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
 </li>
 <li>
 Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
 </li>
 <li>
 Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.
 
 
 </li>
 </ul>
 
 Required Qualifications and Skills:
 
 
 
 <ul>
 <li>
 U.S. Citizenship
 </li>
 <li>
 Ability to obtain and maintain a Secret Level security clearance.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or a related field.
 </li>
 <li>
 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
 </li>
 <li>
 Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
 </li>
 <li>
 Experience working in an Agile/Scrum environment.
 </li>
 <li>
 Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
 </li>
 <li>
 Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
 </li>
 <li>
 Proficiency in Visio, LucidChart, or similar tools for process mapping.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) - REQUIRED
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 ITIL v4 Foundation (or higher).
 </li>
 <li>
 Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).
 
 
 </li>
 </ul>
 
 Why Join LightFeather?
 
 
 
 At LightFeather, you're not just taking a job&mdash;you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
 
 
 LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
</div>

Technical Business Analyst - ServiceNow

Next Generation Inc. (NGI)

<div>Position Overview

Next Generation, Inc. is seeking experienced Technology Business Management (TBM) Expense Transparency Consultants to support enterprise-wide IT financial transparency initiatives across multiple technology service towers, including Product Management, Infrastructure &amp; Operations, Cybersecurity, and other IT functions.

This is a Business Analyst position and not a Technical Business Analyst role. The ideal candidate will possess a strong background in IT financial management, cost transparency, budgeting, financial reporting, and stakeholder engagement. The consultant will play a key role in improving visibility into technology spending, strengthening financial accountability, and aligning IT investments with business value.

This position requires an individual who can effectively bridge Finance, IT, and business operations while managing complex financial datasets, cost allocation methodologies, and reporting frameworks.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Technology Business Management (TBM) &amp; Expense Transparency</h3>
<ul><li>Lead and support Technology Business Management (TBM) Expense Transparency initiatives across all IT service towers.</li><li>
Ensure consistency in financial reporting, allocation methodologies, cost modeling practices, and transparency frameworks.</li><li>
Develop, maintain, and continuously enhance TBM financial models and reporting structures.</li><li>
Support service tower mapping, cost allocation models, and run-versus-innovate classifications.</li><li>
Analyze and interpret IT spending patterns, cost drivers, and financial trends.</li></ul>
<h3 class="jobSectionHeader">Financial Planning, Reporting &amp; Analysis</h3>
<ul><li>Maintain and support reporting utilized to communicate IT financial performance and spending insights to leadership and stakeholders.</li><li>
Validate, update, and enhance allocation methodologies and cost transparency frameworks.</li><li>
Perform financial analysis to identify trends, opportunities for optimization, and potential cost efficiencies.</li><li>
Ensure accuracy, consistency, and defensibility of financial reporting outputs.</li><li>
Refine data sources, mapping logic, allocation rules, and financial assumptions to improve reporting quality.</li></ul>
<h3 class="jobSectionHeader">Stakeholder Collaboration</h3>
<ul><li>Partner closely with IT Service Owners, Finance teams, Procurement groups, and business stakeholders.</li><li>
Validate financial inputs and improve alignment between IT costs, services, and business outcomes.</li><li>
Facilitate discussions regarding cost structures, expense drivers, and budgeting strategies.</li><li>
Translate complex financial and operational data into meaningful business insights for non-financial audiences.</li></ul>
<h3 class="jobSectionHeader">Process Improvement &amp; Governance</h3>
<ul><li>Support continuous improvement initiatives related to IT financial management and TBM practices.</li><li>
Assist in establishing standardized reporting processes and governance frameworks.</li><li>
Promote financial accountability and transparency across IT organizations.</li><li>
Ensure compliance with established financial management and reporting standards.</li></ul>
<h2 class="jobSectionHeader">Required Qualifications</h2>
<ul><li>Demonstrated experience in:<ul><li>
Technology Business Management (TBM)</li><li>
IT Financial Management (ITFM)</li><li>
Cost Transparency Programs</li><li>
Financial Planning &amp; Analysis (FP&amp;A)</li><li>
IT Budgeting and Cost Management</li></ul></li><li>
Strong understanding of:<ul><li>
Budgeting and Forecasting</li><li>
Cost Allocation Methodologies</li><li>
Procurement Processes</li><li>
Contract Management</li><li>
Financial Reporting and Analysis</li></ul></li><li>
Advanced Microsoft Excel expertise, including:<ul><li>
Complex Formulas</li><li>
Financial Modeling</li><li>
Pivot Tables</li><li>
Scenario Analysis</li><li>
Data Manipulation and Reporting Automation</li></ul></li><li>
Proven ability to work effectively with Finance, IT, and business stakeholders.</li><li>
Strong analytical, problem-solving, and organizational skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to present complex financial information to non-financial audiences.</li></ul>
<h2 class="jobSectionHeader">Preferred Qualifications</h2>
<h3 class="jobSectionHeader">TBM &amp; Financial Transparency</h3>
<ul><li>Experience supporting TBM frameworks and cost transparency initiatives.</li><li>
Knowledge of cost allocation methodologies and IT cost modeling best practices.</li><li>
Experience creating and maintaining financial transparency reporting and dashboards.</li></ul>
<h3 class="jobSectionHeader">Reporting &amp; Analytics</h3>
<ul><li>Experience utilizing:<ul><li>
Power BI</li><li>
Financial Dashboards</li><li>
Data Visualization Tools</li><li>
Executive Reporting Frameworks</li></ul></li><li>
Ability to analyze large and complex financial datasets.</li></ul>
<h3 class="jobSectionHeader">Enterprise Systems</h3>
<ul><li>Hands-on experience with:<ul><li>
ServiceNow IT Financial Management (ITFM)</li><li>
ServiceNow CMDB</li><li>
ServiceNow Asset and Request Management</li><li>
ServiceNow Service Taxonomy Frameworks</li></ul></li><li>
Experience with PeopleSoft Financials or comparable ERP platforms such as SAP, Oracle Financials, or Workday Financial Management.</li></ul>
<h2 class="jobSectionHeader">Ideal Candidate Profile</h2>

The successful candidate will be:
<ul><li>
A highly analytical and detail-oriented Business Analyst with a passion for financial transparency and operational excellence.</li><li>
Skilled at identifying financial trends, cost drivers, and opportunities for process improvement.</li><li>
Comfortable working independently while managing multiple priorities and deadlines.</li><li>
An effective communicator capable of collaborating with both technical and non-technical stakeholders.</li><li>
Experienced in navigating large, complex financial datasets and evolving TBM frameworks.</li><li>
Adaptable and capable of thriving within fast-paced, enterprise-level environments.</li></ul>
<h2 class="jobSectionHeader">Preferred Industry Experience</h2>

Candidates with experience supporting the following environments are highly preferred:
<ul><li>
Public Sector Organizations</li><li>
Transportation Agencies</li><li>
Large Enterprise IT Organizations</li><li>
Technology Business Management (TBM) Programs</li><li>
IT Financial Management (ITFM) Initiatives</li><li>
Infrastructure &amp; Operations Organizations</li><li>
Cybersecurity Organizations</li></ul>
<h3 class="jobSectionHeader">Additional Preference</h3>
<ul><li>Prior experience supporting large public-sector organizations is highly desirable.</li></ul>
Benefits:
Competitive hourly rate range from $75.00 to $100.00 an hour</div>

Business Analyst - Technology Business Management (TBM) Expense Transparency Consultant

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