senior technical program manager ii

Modus Closing

<div><div>At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we&rsquo;re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.</div>
As an Enterprise Technology Technical Program Manager, you will drive high impact initiatives across Compass. Your projects will range from deep technical improvements that our platform is built on, from third party saas implementation to standardizing processes and metrics. You will look for ways to ensure execution, efficiency, and consistency; resolve dependencies, evaluate technical risk, track progress, and set accountability for your initiatives while maintaining clear and fluid communication with high-level stakeholders.

At Compass International Holdings You Will:
<ul>
<li>Lead large scale initiatives aimed at building the new products or platform for Compass.</li>
<li>Manage the full life cycle of key programs including coordination of detailed functional plans, communication with key stakeholders, and issue resolution. Create awareness of cross-functional inter-dependencies and establish prioritization for plan execution to minimize disruption on daily operations.</li>
<li>Oversee third party software management - both relationship and configuration ensuring our systems are built scalability and efficiently.</li>
<li>Champion with product, design, engineers, and operation leadership. Communicate with Executive Leadership on progress and risk.</li>
<li>Drive the strategic planning and execution of high-impact programs within our product development teams, collaborating closely with infrastructure and cross-functional groups across the company.</li>
<li>Plan, manage, and deliver multiple technical programs that may span multiple organizations and locations including working on M&amp;A initiatives.</li>
<li>Act as a key contributor to the agile practice at Compass and high-level planning, both quarterly and yearly.</li>
<li>Drive, operational and cost excellence and process improvement across the organization.</li>
<li>Create clarity and drive decision making with data and metrics through well-written executive-level and team-level narratives.</li>
<li>Build SOPs to continue to standardize and scale tech operations to drive continuous improvement.</li>
</ul>
What We Look For:
<ul>
<li>BS/MS in Computer Science or related engineering field.</li>
<li> 7+ years of Technical Program Management experience in a large high pace tech environment.</li>
<li>Strong verbal and written communication &mdash; excellent ability to influence stakeholders and leadership through data-driven reporting.</li>
<li>Proven track record of successful technical program management in high-performance teams, directing initiatives across multiple teams and managers.</li>
<li>Experience managing initiatives within large scale systems in rapid growth environments.</li>
<li>Familiarity with modern software development practices and technologies (e.g containerization, microservices architecture, continuous integration, and delivery).</li>
<li>Third party software management - both relationship and configuration</li>
<li>Self-drive and ability to create a sense of urgency in a fast-paced, entrepreneurial environment.</li>
</ul>
Compensation: The base pay range for this position is $128,500-$193,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.<div><div>

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.</div> 
<div></div>
<div>Do your best work, be your authentic self.</div>
<div>At Compass, we believe that everyone deserves to find their place in the world &mdash; a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to <div>diversity, equity, inclusion,</div> growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.</div></div></div><div></div>

Senior Technical Program Manager II

First Choice Health

<div><div>CUSTOMER CARE REPRESENTATIVE I 
 
POSITION SUMMARY: 
The Customer Care Representative 1 provides courteous, accurate, and timely responses to routine employee benefits inquiries via phone, email, and chat from members and providers. This role involves handling standard inquiries and following up as needed, with support from senior representatives for complex issues. Bilingual proficiency (Spanish) is a plus. Individuals who thrive at First Choice Health exhibit the following success skills- Caring, Transparency, Collaboration, Relentlessness, and Innovation.</div><div>
This is a remote job that requires working hour from 6AM-6PM (8 hour shift). Preference location- Washington, Oregon, Alaska.</div><div> 
RESPONSIBILITIES:</div><ul><li>Phone and Queue Management: Handle all assigned routine inquiries regarding benefits, eligibility, claims, and provider/facility locations within the network.</li><li>Customer Assistance: Answer member and provider calls about employee benefits and eligibility, claims payment and processing status.</li><li>Issue Escalation: Route challenging or complex inquiries, especially emotional or difficult calls, to Customer Care Representative II or Senior.</li><li>Documentation: Log each customer interaction and resolution in the Customer Relationship Management (CRM) system and track action items related to the interaction as needed.</li><li>Standards and Compliance: Meet key performance indicators (KPIs) for response time, accuracy, and adherence to call schedules, while ensuring compliance with confidentiality guidelines for Protected Health Information (PHI).</li><li>Support and Teamwork: Support team goals by handling calls within the queue efficiently and escalating issues appropriately.</li><li>Chat Support: Manage one or more chat sessions at a time to assist with basic customer inquiries.</li></ul><div> 

QUALIFICATIONS: 
<ul><li>High School Diploma or equivalent.</li><li>2+ years in customer service or similar role, with experience in healthcare or insurance preferred.</li></ul></div><div> 

SKILLS: 
<ul><li>Has customer service phone skills.</li><li>Strong written and verbal communication skills and an empathetic approach to customer service.</li><li>Basic understanding of employee healthcare benefits and provider networks.</li><li>Effective time management, prioritization and multitasking skills</li><li>Competency with CRM systems, Google Workspace, and Microsoft Office Suite.</li><li>Ability to work collaboratively in a team and seek guidance as needed.</li></ul> 

PHYSICAL REQUIREMENTS: 
<ul><li>Ability to see and hear within normal ranges with or without aid.</li><li>Ability to bend, and move within normal ranges.</li><li>Ability to be stationary for long periods of time.</li><li>Finger and hand dexterity.</li><li>Able to lift a minimum of 10-20 pounds.</li></ul></div><div> 
ABOUT FIRST CHOICE HEALTH:</div><div> 
First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys. 
At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy. 
 
OUR PURPOSE, VALUES &amp; CULTURE: 
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities. 
 
CARE TRANSPARENT COLLABORATE RELENTLESS INNOVATE 
 
We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging.</div><div> 
At First Choice Health, we believe that a culture that fosters belonging- one that accept employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. 
</div>
BENEFITS: 
FCH offers comprehensive benefits focused on supporting employee health, financial security, and work-life balance.<ul><li>
Health &amp; Insurance: Medical (HSA and PPO plans) and Vision coverage, Dental plan, employer-provided Life Insurance, and Short- &amp; Long-Term Disability coverage.</li><li>
Financial &amp; Retirement: Health Savings Account (HSA) with company contributions, Flexible Spending Account (FSA), 401(k) plan with an employer match, and discretionary Profit Sharing.</li><li>
Time Off &amp; Development: Paid Time Off (PTO) accrued based on tenure, Paid Holidays (including floating holidays and time for community service), and Tuition Reimbursement for continuing education.</li><li>
Support: Employee Assistance Program (EAP) for confidential professional counseling, and a Wellness program with rewards.</li></ul>
Note: Benefits are subject to change with or without notice.<div> 

PHYSICAL REQUIREMENTS: 
1. Ability to see and hear at normal levels with or without aid. 
2. Ability to sit for long periods of time. 
3. Finger and hand dexterity. 
4. Ability to bend and twist. 
Access to PHI: 
 
X Routine and limited and does not require manager approval - The duties of the 
position require routine contact with a limited set of PHI that does not require manager 
approval. Examples include claims adjudication. 
 
For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfina</div></div>

Customer Care Representative I

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
The Sr. Program Manager, Central Selection will be responsible for business line ownership , communicating requirements, and setting strategy for continuously improving tools, science and methodology used to execute a robust selection strategy across WWGS. The Sr. PM will own the strategy and framework to enable improved, more automated selection decisions, including regional/local selection. This role works closely with Category, Product, Tech, and BI Teams to build tools (i.e. Multi-metric ranking models), drive improvements, discover opportunities and present recommendations to business partners and management. This role combines strategic thinking with analytical rigor to create and implement location-specific selection frameworks that optimize both customer experience and operational efficiency. 
 
The ideal candidate will have strong business and product sense combined with a solid understanding of technical concepts. You can operate independently, think strategically, analyze data, influence others, and provide strong customer service support. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment, analytical talent, and exceptional communications are essential to success in this role. 
 
Key job responsibilities 
Develop and execute location-driven selection strategies using competitor benchmarking, capacity inputs, sales analysis, and market data to inform market-specific selection across WWGS grocery banners 
Drive automation and leverage AI Tools to simplify processes and improve operational efficiency 
Set strategy and communicate requirements for multi-metric ranking models that evaluate items based on mission-driven criteria, ensuring each product earns its place through demonstrable customer value 
Set strategy and communicate requirements for competitive intelligence frameworks to benchmark against regional markets while identifying opportunities for differentiation 
Create SOP and mechanisms to track, manage, and optimize regional-specific selection 
Partner with Category, Product, Tech, and BI teams to implement and enhance selection strategy tools 
Track, optimize, and report to senior leadership on selection workflow improvements and automation<h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>5+ years of program or project management experience</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li>Bachelor's degree, or 5+ years of professional or military experience in process improvement, business analysis, or program management</li><li>Advanced Excel proficiency and experience with Microsoft Access or SQL</li><li>Proven track record designing and implementing process automation solutions using AI/ML tools to drive operational efficiency</li><li>Demonstrated ability to manage complex, cross-functional projects with significant business impact</li><li>Strong analytical and problem-solving skills with ability to influence without authority</li><li>Excellent written and verbal communication skills</li><li>Retail industry experience, specifically in the space of selection strategy</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Grocery retail industry experience</li><li>SQL proficiency and experience with data visualization tools (Tableau, QuickSight) or business intelligence platforms</li><li>Background in retail, grocery, or e-commerce operations</li><li>Experience partnering with technical teams on communicating requirements for tool development and Agile methodologies</li><li>Experience with selection strategy, category management, or space planning</li><li>Track record delivering scalable solutions that drive operational efficiency across multiple teams</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually 
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually 
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually</div>

Senior Program, Manager, Central Selection, WWGS (Worldwide Grocery Stores)

Expedia Group

<div>Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We&rsquo;re building a more open world. Join us.
Senior Product Manager, Lodging Connectivity
Introduction to the team:
The Lodging Connectivity team connects a broad range of global hotel and vacation rental inventory to Expedia Group through partnerships with software companies and advanced API technology. We are a passionate group of product managers who are customer‑ and partner‑focused, and dedicated to leading the hospitality industry in API connectivity innovation. We work closely with connectivity providers, channel managers, and suppliers to ensure our technology is robust, scalable, and easy for our software partners to adopt.
We are looking for an experienced Senior Product Manager to lead the strategy and execution of Lodging Connectivity&rsquo;s developer and testing tools platform, with a strong emphasis on AI‑powered experiences.
This role focuses on innovating and scaling the tooling that partners and developers use to build, test, and maintain high‑quality integrations with Expedia Group spanning APIs, SDKs, sandbox and certification environments. You will deeply understand the end‑to‑end developer journey and use AI to make it faster, safer, and more intuitive for partners to integrate and iterate.
You will work across product, engineering, data science, operations, and marketing teams as well as supply partners to ensure our tools not only meet market and developer needs, but consistently exceed them&mdash;reinforcing Expedia Group&rsquo;s leadership in connected lodging supply.
In this Role, You Will:
<ul><li>Define and own the product vision and strategy for Lodging Connectivity&rsquo;s developer and testing tools (portals, SDKs, sandboxes, certification frameworks, test harnesses, observability) to accelerate high‑quality partner integrations and connectivity outcomes.</li><li>
Shape an AI‑powered developer experience, identifying where generative AI and machine learning (e.g., code assistants, test generation, anomaly detection, intelligent documentation) can significantly improve developer productivity, integration quality, and time‑to‑value.</li><li>
Craft end‑to‑end developer experiences inspired by leading API and tooling platforms (e.g., clear onboarding journeys, quickstarts, SDKs, MCP, AI skills) so developers can self‑serve, test confidently, and ship integrations with speed, quality, and trust.</li><li>
Represent the voice of the developer and connectivity partner through all stages of the product lifecycle, from discovery and design to launch and iteration</li><li>
Own product requirements and portfolio trade‑offs, translating business and partner use cases into clear, testable specifications and sequencing work across multiple engineering teams and tool surfaces.</li><li>
Drive innovative product ideation by staying ahead of trends in developer tooling, testing, and AI</li><li>
Lead backlog prioritization and execution using defensible frameworks (e.g., impact/effort, ROI, risk, developer satisfaction), writing clear user stories and acceptance criteria, and ensuring shipped tools are robust, secure, observable, and easy to adopt.</li><li>
Use data and experimentation to guide decisions, defining and monitoring KPIs/OKRs such as developer onboarding time, integration success rate, test coverage and automation levels, incident rates, partner satisfaction, and API reliability.</li><li>
Collaborate with cross‑functional stakeholders (engineering, program management, support, account management, marketing, legal, compliance, data science) to align on strategy, manage dependencies, and deliver integrated solutions for partners.</li><li>
Communicate clearly and often, tailoring messages to technical and non‑technical audiences&mdash;whether you&rsquo;re reviewing payload designs and test strategies with engineers, discussing AI risk and governance with legal, or presenting tradeoffs to senior leaders.</li></ul>
Minimum qualifications:<ul><li>
Product management experience: Typically 6+ years in product management or a closely related role, with meaningful time operating at Senior PM level or equivalent, driving strategy and execution for complex technical products.</li><li>
Developer tools and testing experience: Proven experience owning or working very closely with developer platforms and testing tools such as developer portals, SDKs, certification testing or sandbox environments.</li><li>
AI product experience: Hands‑on experience building or integrating AI/ML‑powered capabilities (e.g., LLM‑based assistants, AI‑generated documentation or tests, anomaly detection) into developer or platform products, with an understanding of both opportunities and risks.</li><li>
API and platform fluency: Comfortable collaborating deeply with engineers; able to read and reason about API designs and payloads, understand common integration patterns, and debate tradeoffs across reliability, performance, and usability.</li><li>
Customer and partner centricity: Proven ability to represent external developers and partners in product discovery, prioritization, and design&mdash;balancing their needs with platform constraints and long‑term strategy.</li><li>
Data‑driven decision making: Experience using data, experimentation, and qualitative insights to prioritize work, measure impact, and iterate on features; confident working with product analytics, A/B tests, and operational metrics for APIs and tooling.</li><li>
Execution and collaboration: Strong track record of delivering outcomes in an agile environment, managing roadmaps across multiple teams, and collaborating effectively with engineering, program management, support, and commercial teams.</li><li>
Communication and influence: Excellent written and verbal communication skills, with the ability to simplify complex technical topics, build shared understanding, and influence stakeholders at multiple levels of the organization.</li><li>
Global and inclusive mindset: Comfortable working across multiple geographies and time zones, with a track record of fostering inclusive, collaborative working relationships.</li></ul>
Preferred qualifications:<ul><li>
Domain experience: Background in hospitality, travel, marketplaces, connectivity, or other supply‑driven businesses; familiarity with lodging or vacation rental connectivity is a plus.</li><li>
Integration and partner experience: Experience translating partner use cases into technical requirements, reviewing API and event designs, and providing feedback based on missing or unclear business needs.</li><li>
AI and platform ecosystem awareness: Understanding of the broader AI and developer ecosystem (MCP, AI skills, SDKs, popular CI/CD and testing frameworks) and how to leverage it to build a modern, compelling developer platform.</li></ul>
The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual&rsquo;s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee&rsquo;s passion for travel, we offer a wellness &amp; travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia&reg;, Hotels.com&reg;, Expedia&reg; Partner Solutions, Vrbo&reg;, trivago&reg;, Orbitz&reg;, Travelocity&reg;, Hotwire&reg;, Wotif&reg;, ebookers&reg;, CheapTickets&reg;, Expedia Group&trade; Media Solutions, Expedia Local Expert&reg;, CarRentals.com&trade;, and Expedia Cruises&trade;. &copy; 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group&rsquo;s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you&rsquo;re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.</div>

Senior Product Manager

King County, WA

Health and Environmental Investigator I/II

Apple

<div>People at Apple don't just build products - they craft the kind of experience that has revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. 
 
The Analytics Platforms &amp; Experiences (APX) team is at the forefront of revolutionising Data Engineering. We drive significant increases in efficiency and productivity through a flawless ecosystem of frameworks and products that unlock observability, knowledge and enable data quality-driven orchestration at scale. APX is part of the broader Apple Services Engineering division that powers App Store, Apple TV+, Apple Music, Apple Podcasts, Apple Books, Fitness+, the iTunes Store and more. 
 
The APX Bedrock team is the foundational platform layer within APX, responsible for building the systems and services that underpin data engineering excellence across the organization. We are seeking a Senior Software Data Engineer who brings deep technical expertise and the strategic thinking to shape the future of our data engineering platform. In this role, you will influence the broader technical vision, drive platform-wide architectural decisions, and establish patterns that raise the engineering bar across the organization. You will bridge hands-on engineering excellence with forward-looking platform thinking, working alongside architects and cross-functional teams to transform how data engineers work at Apple. 
 
Description 
 
As a Senior Software Data Engineer on the APX Bedrock team, you will be a highly impactful technical contributor who combines deep engineering craftsmanship with platform-wide thinking. You will own critical platform components end-to-end while actively shaping the technical direction of the team and influencing the broader organization. 
 
<ul><li>Lead design and implementation of core platform services supporting data application authoring, metadata management, dataset lifecycle tracking, and orchestration at scale</li></ul> 
<ul><li>Architect and build high-performance Java-based backend services and APIs that form the backbone of the data engineering platform</li></ul> 
<ul><li>Own data modeling and database design decisions, establishing best practices for schema design, indexing strategies, and query optimization across relational and non-relational data stores</li></ul> 
<ul><li>Design and operate scalable data processing pipelines using Apache Spark, Apache Flink, and modern orchestration frameworks</li></ul> 
<ul><li>Proactively identify architectural gaps and drive initiatives that improve platform scalability, reliability, and developer experience</li></ul> 
<ul><li>Define engineering standards and patterns adopted across the broader team and organization</li></ul> 
<ul><li>Evaluate emerging technologies and contribute to strategic decisions that shape the platform roadmap</li></ul> 
<ul><li>Mentor engineers across experience levels and drive a culture of technical excellence</li></ul> 
<ul><li>Leverage AI-powered development tools and help define how AI-augmented workflows are adopted and scaled within the team</li></ul> 

Preferred Qualifications 
 
Experience with non-relational or NoSQL databases and strong intuition for applying the right data storage paradigms 
 
Proficiency in Scala, Go, or Python as complementary programming languages 
 
Deep experience with container orchestration tools such as Kubernetes and cloud-native infrastructure patterns 
 
Hands-on experience with AI-powered development tools (e.g., Claude Code, Copilot) and building AI-augmented engineering workflows 
 
Experience architecting data quality monitoring, metadata management, or dataset lifecycle management systems at scale 
 
Strong background in streaming, real-time data processing, and event-driven architectures 
 
Track record of mentoring senior engineers and driving technical excellence across teams 
 
Strong communication skills with the ability to present complex technical strategies to senior leadership 
 
Minimum Qualifications 
 
Bachelor's or Master's Degree in Computer Science, Engineering, or equivalent professional experience 
 
8+ years of software engineering experience with significant focus on data platform or large-scale distributed systems 
 
Expert-level Java programming with a strong track record of architecting and delivering complex, production-grade backend services 
 
Deep experience with relational databases including advanced data modeling, schema design, and query optimization at scale 
 
Expert-level experience with Apache Spark and Apache Flink, and distributed data technologies including Hadoop, HDFS, and Kafka 
 
Extensive experience designing and operating workflow orchestration systems such as Apache Airflow at enterprise scale 
 
Proven ability to drive end-to-end technical ownership of complex platform initiatives and influence technical direction beyond immediate team scope 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . 
 
Pay &amp; Benefits 
 
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location. 
 
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. 
 
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.</div>

Senior Software Data Engineer

GBC Food Services

<div>
 
 
 Job Overview
 
 
 
 The Field QA Manager provides hands-on, field-based leadership for food safety and quality assurance across GBC Food Services&rsquo; prepared food programs. This role serves as the primary quality resource for the field organization, partnering directly with National Training Specialists, Regional Managers, and Franchisees to build food safety competency, drive program compliance, and cultivate a culture of quality excellence throughout the franchise network.
 
 
 Operating across multiple prepared food business programs and geographically dispersed locations, the Field QA Manager designs and delivers targeted training, conducts field assessments and audits, and supports corrective action execution at the unit level. The role bridges corporate QA standards and field-level execution, ensuring that all prepared food programs&mdash;including HACCP, Safety Culture, Steritech, and regulatory compliance&mdash;are consistently upheld across the entire system.
 
 
 ________________________________________
 
 
 
 Supervisory Responsibilities
 
 
 <ul>
 <li>
 Provides functional QA guidance and accountability to National Training Specialists in the delivery and execution of food safety training programs.
 </li>
 <li>
 Partners with Regional Managers to identify compliance gaps, establish corrective action plans, and monitor food safety performance at the market level.
 </li>
 <li>
 Serves as the primary QA support resource for Franchisees, offering coaching, training, and technical guidance to drive food safety standards at the unit level.
 </li>
 <li>
 Participates in the recruitment, training, and onboarding of new field-facing QA and training personnel as needed.
 </li>
 <li>
 Provides mentorship and performance evaluation feedback to field team members on QA execution and program adherence.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, implement, and maintain comprehensive food safety and quality assurance programs for all prepared food business programs aligned with regulatory and customer requirements.
 </li>
 <li>
 Serve as HACCP Coordinator for prepared food programs and lead preventive controls initiatives across the franchise system.
 </li>
 <li>
 Design, deliver, and continuously improve food safety training programs for National Training Specialists, Regional Managers, and Franchisees to reinforce food safety excellence throughout the network.
 </li>
 <li>
 Conduct on-site field visits to assess food safety practices, provide real-time coaching, and ensure adherence to brand and regulatory standards.
 </li>
 <li>
 Support Franchisee onboarding by establishing food safety baselines, training on required programs, and validating compliance readiness prior to opening.
 </li>
 <li>
 Oversee internal audits, regulatory inspections, and third-party certification audits (e.g., FDA, USDA, Steritech, SafetyCulture, Health Permitting) across all prepared food programs.
 </li>
 <li>
 Manage crisis response plans and ensure timely resolution of non-compliance issues at the market and unit level.
 </li>
 <li>
 Allocate resources when required to ensure on-time new store openings and permit renewals for prepared food program locations.
 </li>
 <li>
 Oversee supplier scorecard and ensure ongoing compliance with supplier quality standards relevant to prepared food programs.
 </li>
 <li>
 Review and provide feedback on labeling, specifications, SOPs, and written food safety programs to ensure field-ready accuracy and compliance.
 </li>
 <li>
 Drive continuous improvement through root cause analysis and corrective action planning.
 </li>
 <li>
 Provide regular reporting on statuses of:
 </li>
 <li>
 New and Modified SOPs (Standard Operating Procedures)
 </li>
 <li>
 Permit Renewal Status
 </li>
 <li>
 New Store Opening Status
 </li>
 <li>
 SafetyCulture Reporting
 </li>
 <li>
 Steritech Performance Reporting
 </li>
 <li>
 Training Completion and Certification Status across the field network
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Competencies
 
 
 <ul>
 <li>
 In-depth knowledge of USDA, FDA, FSIS, and local health regulations as applied to prepared food and franchise operations.
 </li>
 <li>
 HACCP, Steritech, SafetyCulture, and NSF program auditing and management across multi-unit environments.
 </li>
 <li>
 Strong understanding of food safety risk assessment and mitigation strategies in prepared food contexts.
 </li>
 <li>
 Exceptional training design and facilitation skills with the ability to translate complex regulatory requirements into practical field application.
 </li>
 <li>
 Skilled at influencing without direct authority&mdash;able to drive accountability and behavior change across Franchisees, Regional Managers, and Training Specialists.
 </li>
 <li>
 Ability to communicate complex regulatory requirements clearly across diverse field audiences.
 </li>
 <li>
 Cross-functional collaboration with Corporate QA, Operations, Compliance, Legal, R&amp;D, and Executive Leadership.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Required Skills/Abilities
 
 
 <ul>
 <li>
 Align field-level QA and food safety objectives with the organization&rsquo;s strategic roadmap and franchise growth initiatives.
 </li>
 <li>
 Drive continuous improvement projects that enhance food safety culture and operational consistency across all prepared food program locations.
 </li>
 <li>
 Monitor regulatory trends and proactively adjust training content and field programs to maintain compliance and competitive advantage.
 </li>
 <li>
 Establish measurable KPIs for field food safety performance that align with overall business and QA objectives.
 </li>
 <li>
 Lead cross-functional planning sessions to ensure QA initiatives and training programs are embedded in company-wide field operations goals.
 </li>
 <li>
 Support Regional Managers, National Training Specialists, and Franchisees in achieving compliance milestones through targeted coaching, guidance, and resource allocation.
 </li>
 <li>
 Ability to communicate professionally and effectively across all forms of media (written, verbal, digital), adapting style to diverse field audiences.
 </li>
 <li>
 Skilled in preparing clear and concise reports and presentations suitable for both field stakeholders and executive leadership.
 </li>
 <li>
 Root cause analysis and corrective action implementation at the unit and market level.
 </li>
 <li>
 Data-driven approach to continuous improvement and field performance measurement.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in food science, Biology, Chemistry, Hospitality Management, or a related field (required).
 </li>
 <li>
 Minimum of 3&ndash;6 years of experience in quality assurance or food safety roles, with at least 2 years in a senior or managerial capacity with increasing levels of responsibility.
 </li>
 <li>
 Experience working within franchise systems or multi-unit food service operations strongly preferred.
 </li>
 <li>
 HACCP Certification (Processors, RTE, Retail), Seafood (Required).
 </li>
 <li>
 ServSafe Food Protection Manager Certification (Required).
 </li>
 <li>
 Experience in adult learning, training facilitation, or instructional design a plus.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Physical Requirements
 
 
 <ul>
 <li>
 Prolonged periods working across office and field environments, including extended travel days by ground and air transit.
 </li>
 <li>
 Ability to access and navigate franchise locations, host sites, distribution facilities, and cold storage areas.
 </li>
 <li>
 Occasionally required to lift up to 25 pounds.
 </li>
 <li>
 This is a road warrior position requiring extensive national travel in excess of 80% of working time, conducted by both ground and air transit with varying notice. Candidates must have the ability and willingness to travel domestically and internationally on short notice and for varying durations.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Primarily field-based with continuous travel to Franchisee locations, Regional Manager markets, distribution centers, and host sites across all prepared food program arms of business. This role involves sustained national travel (80%+) by ground and air with varying advance notice.
 </li>
 <li>
 Exposure to various food preparation, warehouse, and cold storage environments.
 </li>
 <li>
 Frequent interaction with geographically dispersed teams via virtual platforms, phone, and in-person visits.
 </li>
 </ul>
 
 ________________________________________
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
 ________________________________________
 
 
 
 Equal Opportunity Statement
 
 
 
 GBC Food Services, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
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Field QA Manager

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