senior technical specialist

JASARA PMC

JASARA Program Management Company is seeking a highly skilled and experienced Senior GRC (Governance, Risk, Compliance) Specialist to join our team. In this pivotal role, you will be responsible for developing and implementing GRC frameworks that align with our organizational objectives and industry standards. Your expertise will ensure that our projects adhere to regulatory requirements while effectively managing risks associated with governance and compliance.
<br>You will work closely with various departments to foster a culture of compliance, identifying risks, and ensuring the organization operates with transparency and accountability. Your contributions will be essential to our commitment to delivering exceptional social infrastructure projects in Saudi Arabia.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Develop, implement, and monitor GRC frameworks, policies, and procedures aligned with organizational goals and regulatory requirements.</li>
<li>Conduct thorough risk assessments and audits, identifying vulnerabilities and recommending mitigation strategies.</li>
<li>Ensure compliance with applicable laws, regulations, and industry standards, and serve as a trusted advisor on GRC matters.</li>
<li>Facilitate training and workshops to enhance GRC awareness and promote best practices throughout the organization.</li>
<li>Collaborate with cross-functional teams to integrate GRC considerations into project planning and execution.</li>
<li>Prepare and present GRC reports to senior management and stakeholders, highlighting key findings and recommendations.</li>
<li>Stay informed about emerging trends, risks, and best practices in governance, risk management, and compliance to update and improve organizational frameworks.</li>
<li>Engage with external auditors and regulatory bodies during compliance assessments and reviews.</li>
<li>Support incident investigations and corrective actions for GRC-related issues.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in business administration, finance, risk management, or a related field.</li>
<li>Minimum of 8 years of experience in governance, risk management, and compliance roles.</li>
<li>Strong knowledge of regulatory requirements and best practices in GRC.</li>
<li>Proven experience in developing and implementing effective GRC programs.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and interpersonal skills, with the ability to influence stakeholders.</li>
<li>Professional certifications in GRC or risk management (e.g., CCEP, CRISC, CISA) are preferred.</li>
<li>Experience in the construction or infrastructure sectors is an advantage.</li>
<li>Fluency in English is essential; proficiency in Arabic is a plus.</li>
</ul>


Senior GRC Specialist

Samsung by Korn Ferry

<div><b>Company Description</b><p><br>
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.</p><p>
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.</p><p>
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.</p><p>
Join us at Samsung and find your opportunity to do what you can't.</p><b><br>
Job Description</b><p><br>
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom.</p><p><br>
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment.</p><p><br>
Key Responsibilities:</p><ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<br>
<div><div>
The <b>Senior Clinical Support Specialist</b> responsibilities include directly supporting Stryker products associated with <b>Joint Replacement </b>procedures and optimizing customer service. This role within <b>Central Region, Saudi Arabia</b> will focus on supporting our customers to provide a best in class procedural solution.</div><p></p><div><p><b>
What you will do</b></p><ul><li><p>
Managing complex projects and cases end-to-end. Providing expert level solution.</p></li><li><p>
Guiding clinical innovation across teams. Anticipates challenges and proactively addresses them.</p></li><li><p>
Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.</p></li><li><p>
Attend cases and service existing and new customer base within the theatre and clinical environment</p></li><li><p>
Working closely with other team members within the defined region, and the Regional Manager, to ensure customer service levels are best in class.</p></li><li><p>
Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.</p></li><li><p>
Behaves with integrity, delivers on commitments within required timescales.</p></li><li><p>
Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.</p></li></ul><p></p><p><b>
What you need</b></p><p></p><p>
Required:</p><ul><li><p>
Minimum of 4 years&rsquo; experience</p></li><li><p>
Experience in Orthopaedics</p></li><li><p>
University degree or an extensive amount of practical knowledge gained through experience.</p></li><li><p>
English and Arabic full professional proficiency</p></li><li><p>
Critical thinking, strategic thinking</p></li><li><p>
High level communicator</p></li><li><p>
Professional, disciplined, focused and organized.</p></li></ul><p></p><p>
Preferred:</p><ul><li><p>
Experience in Joint Replacement (hips, knee)</p></li><li><p>
Certified Theatre Practitioner or ODA, professional training in a medical environment</p></li></ul></div></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Senior Clinical Support Specialist - Central Region

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a dynamic and innovative Senior Director - Technical Services (Theme Park) to lead the technical operations of our theme park facilities. This pivotal role focuses on ensuring that the technical services necessary for the design, construction, and operation of world-class theme park attractions are executed seamlessly in line with Qiddiya's vision.
 <br/>
 <br/>
 As the Senior Director of Technical Services, you will be responsible for managing all aspects of technical services, including engineering, maintenance, safety, and operational readiness. Your leadership will not only contribute to the successful rollout of theme park attractions but also ensure ongoing excellence in operations, sustainability, and guest experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leadership and Management in all aspects of Technical Services Department management
  </li>
  <li>
   Strong team leadership and motivation of a large multicultural team
  </li>
  <li>
   Staff recruitment, training, and performance management
  </li>
  <li>
   Strategic thinking, planning and execution of long term strategies
  </li>
  <li>
   Conflict resolution and decision-making skills
  </li>
  <li>
   Passion for delivering world class entertainment experiences
  </li>
  <li>
   Ability to create partnerships and maintain excellent relationships with stakeholders
  </li>
  <li>
   Operational Expertise in all aspects of Technical Services
  </li>
  <li>
   Pre-Opening of a world class park, including project management skills, pre-opening inspections, testing and commissioning and equipment handovers
  </li>
  <li>
   Management of daily Technical Services operations including Attractions, Mechanical, Electrical, Plumbing, Carpentry, Facilities, Animatronics, Engineering and Preventative Maintenance
  </li>
  <li>
   Strong knowledge and implementation of health and safety regulations, especially related to ride safety maintenance and facilities
  </li>
  <li>
   Development &amp; implementation of Standard Operating Procedures (SOP's), including auditing systems
  </li>
  <li>
   Working with International IP Attractions preferred
  </li>
  <li>
   Service Excellence &amp; Quality standards
  </li>
  <li>
   Exceptional communication and interpersonal skills
  </li>
  <li>
   Deep understanding of service delivery, including different types of maintenance to prevent and minimize downtime, manage assets, create reports and analytics, manage inventory and work order management
  </li>
  <li>
   Experience with global quality standards programs (ISO, CQI, etc)
  </li>
  <li>
   Financial Acumen
  </li>
  <li>
   Budget preparation and cost control expertise
  </li>
  <li>
   Financial data analysis for strategic decision-making
  </li>
  <li>
   Long term financial planning and achieving EBITDA / Revenue targets, including OPEX and CAPEX plans
  </li>
  <li>
   Sales &amp; Marketing
  </li>
  <li>
   Support ideas and campaigns to expand target markets, drive visitation, and improve brand awareness
  </li>
  <li>
   Collaborate with others to innovate and adapt to trends and improve guest journeys
  </li>
  <li>
   Maintain brand standards and IP requirements
  </li>
  <li>
   Technical Proficiency
  </li>
  <li>
   Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  </li>
  <li>
   Familiarity with relevant software programs (CMMS, BMS, Asset Management software)
  </li>
  <li>
   Communication &amp; Organizational skills
  </li>
  <li>
   Great communication and interpersonal skills, including the ability to support and develop others in a multicultural environment
  </li>
  <li>
   Strong organizational skills, adaptability and ability to perform under pressure
  </li>
  <li>
   Safety consciousness, including excellent crisis management and problem-solving abilities for operational challenges
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   - Bachelor's Degree preferably in any of the following fields: Engineering, technical, Mechanical, or other relevant technical field.- Preferred Master's Degree - Fields: MBA, Strategic Management, or a related field for enhanced leadership and strategic skills
   <br/>
   <br/>
  </li>
 </ul>
 Proven experience of at least 10 years in leading the opening and operations of an international theme park in at least 2 countries (preferably at least 1 regionally to KSA), with an annual attendance of at least 1 million visitors. Including day-to-day management of Technical Services Department including; Attractions, Mechanical, Electrical, Plumbing, Carpentry, Facilities, Animatronics, Engineering and Preventative Maintenance.
 <br/>
 <br/>
 <ul>
  <li>
   At least 10 years of proven success in leadership and ability to manage large 100+, diverse (multi-cultural) teams effectively, and having created and maintained a culture of operational excellence and safety
  </li>
  <li>
   Proven operational knowledge and expertise and experience in developing and leading all Technical Services processes &amp; procedures, including Attractions, Mechanical, Electrical, Plumbing, Carpentry, Facilities, Animatronics, Engineering and Preventative Maintenance, based on industry standards
  </li>
  <li>
   Proven success in strategic planning and execution to drive equipment availability, prevent and minimize downtime and operational financial results, (cost savings, EBITDA growth) showcasing advanced financial management skills, including budgeting, forecasting, and cost control
  </li>
  <li>
   Proven success in developing, leading and implementing safety programs and systems. A deep familiarity with technical procedures, safety rules and regulations, including relevant industry standards;ISO, ASTM, EN. Proven ability to effectively lead preparation and management of risks and crises
  </li>
  <li>
   Experience developing, leading and implementing performance management systems with measurable results and using KPI's to measure and optimize operational performance
  </li>
  <li>
   Showcased ability to innovate, be creative and adapt to industry and business trends and changes, to enhance the Technical Services Department competitive edge. Experience in implementing technology-driven solutions and data analytics to improve operations and service delivery is a plus
  </li>
  <li>
   Demonstrated track record of delivering exceptional service delivery, including designing and implementing programs to prevent and minimize downtime, manage assets, create reports and analytics, manage inventory and work order management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Comprehensive Package &amp; Benefits
</div>


Senior Director-Technical Services (Theme Park) - ENT5289

Red Sea Global

<div>
 <p>
  <strong>
   Empowering Progress Through Integrated Supply Chain &amp; Logistics Solutions
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Red Sea Coastal Trading Company
  </strong>
  is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Operating at the heart of Saudi Arabia&rsquo;s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global&rsquo;s commitment to sustainability, operational excellence, and local value creation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Efficiency in Motion. Excellence in Delivery.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The SAP Technical Specialist in Sales &amp; Distribution (SD) is responsible for supporting, optimizing, and implementing SAP SD module functionalities to enhance supply chain and logistics operations. This role will ensure that SAP solutions in the SD module align with business requirements, are fully optimized for efficiency, and support the seamless operation of supply chain and logistics processes. The position requires collaboration with various stakeholders to drive continuous improvements, support key project implementations, and ensure best practices in Sales &amp; Distribution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SAP SD Configuration and Optimization
  </strong>
 </p>
 <ul>
  <li>
   Configure SAP SD modules to support procurement, inventory management, sales &amp; distribution planning, and logistics, aligning with business needs.
  </li>
  <li>
   Develop and optimize SD workflows, ensuring effective integration with other SAP modules (e.g., MM, WM, PP, EWM) and third-party systems for streamlined processes.
  </li>
 </ul>
 <p>
  <strong>
   Project Management and Implementation
  </strong>
 </p>
 <ul>
  <li>
   Lead the end-to-end technical implementation of SAP SD projects, including system setup, configuration, customization, testing, and go-live phases.
  </li>
  <li>
   Design and implement system enhancements and upgrades to improve functionality and align with evolving business requirements.
  </li>
 </ul>
 <p>
  <strong>
   Technical Support and Troubleshooting
  </strong>
 </p>
 <ul>
  <li>
   Provide advanced technical support for SAP SD issues, performing troubleshooting and collaborating with cross-functional IT teams to address challenges.
  </li>
  <li>
   Conduct root-cause analysis to identify issues, implement corrective actions, and ensure system performance and stability within the SAP SD environment.
  </li>
 </ul>
 <p>
  <strong>
   Business Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Supply Chain, Procurement, and Logistics teams to document, analyze, and streamline sales &amp; distribution processes.
  </li>
  <li>
   Identify and implement best practices within the SAP SD module to enhance supply chain efficiency and support continuous improvement.
  </li>
 </ul>
 <p>
  <strong>
   Stakeholder and Vendor Management
  </strong>
 </p>
 <ul>
  <li>
   Engage with internal stakeholders to understand SAP SD requirements, address concerns, and propose solutions that align with business objectives.
  </li>
  <li>
   Coordinate with SAP vendors and third-party consultants for module implementations, upgrades, and ongoing technical support..
  </li>
 </ul>
 <p>
  <strong>
   Training and Documentation
  </strong>
 </p>
 <ul>
  <li>
   Develop comprehensive training materials and deliver end-user training on SAP SD functionalities to ensure effective knowledge transfer and system use.
  </li>
  <li>
   Create and maintain technical documentation, including configuration guides, troubleshooting manuals, and process flow diagrams for SAP SD.
  </li>
 </ul>
 <p>
  <strong>
   Strategic Systems Planning
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute strategic plans for SAP SD and related systems, aligning with broader business objectives and incorporating industry best practices.
  </li>
  <li>
   Contribute to roadmap planning to support future growth and scalability in SAP SD and supply chain processes.
  </li>
 </ul>
 <p>
  <strong>
   Solution Delivery and Business Analysis
  </strong>
 </p>
 <ul>
  <li>
   Conduct business analysis to identify opportunities for system enhancements and process improvements within SAP SD.
  </li>
  <li>
   Design and implement innovative solutions to address sales &amp; distribution and logistics challenges, leveraging SAP and other relevant technologies.
  </li>
 </ul>
 <p>
  <strong>
   User Support and Compliance
  </strong>
 </p>
 <ul>
  <li>
   Provide expert user support, addressing SD system issues, conducting training, and promoting effective utilization of applications.
  </li>
  <li>
   Ensure compliance with internal policies and industry regulations, maintaining data security and integrity within SAP SD processes.
  </li>
 </ul>
 <p>
  <strong>
   Budget Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee budget allocations for IT expenses, managing hardware and software purchases related to SAP SD and ensuring cost-effective upgrades.
  </li>
 </ul>
 <p>
  <strong>
   System Maintenance and Security
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement maintenance procedures, security protocols, and backup systems to protect the integrity of the SAP SD module.
  </li>
  <li>
   Ensure compliance with software licensing requirements and provide ongoing user training, support, and feedback on security best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, software engineering, management sciences, supply chain management or business, Master&rsquo;s degree is a plus.
  </li>
  <li>
   Minimum of 5 years of experience working in SAP SD, with proven technical expertise in SAP configurations, implementations, and customizations, preferably within the supply chain or logistics sector.
  </li>
  <li>
   SAP SD Certification is highly preferred.
  </li>
  <li>
   Proven track record in project management and leading SAP SD-related initiatives.
  </li>
  <li>
   Experience with SAP S/4HANA and integration with other SAP modules (e.g., MM, WM, PP) is highly desirable.
  </li>
 </ul>
</div>


Senior Specialist - Systems and Technology

DXC Technology

<ul><div><b>Job ID:</b> 51569154</div>
<div><b>Location:</b> Riyadh, Saudi Arabia</div>
<div><b>Category:</b> Software Engineering</div>
<div><b>Employment Type:</b> Full time</div></ul>
<br><div><p><b>Job Description:</b></p>
<div><div>Job Description</div>
</div><div><div><div><div><div><div><div><div><div><div><b>Essential Job Functions:</b><br>
<ul><li>Assist in managing a team responsible for package software application development.</li><li>Support project execution and resource allocation.</li><li>Collaborate with senior management on departmental objectives.</li><li>Contribute to the timely delivery of software solutions.</li><li>Provide technical assistance to team members.</li><li>Participate in code reviews and maintain coding standards.</li><li>Coordinate communication within the team and with other departments.</li><li>Help identify and resolve project challenges.</li></ul></div>
<div><b>Basic Qualifications:</b><br>
<ul><li>Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience</li><li>Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of relevant work experience in software engineering</li><li>Proficiency in 1 or more software languages and development methodologies</li><li>Demonstrated ability to work effectively within a team</li><li>Technical knowledge in package applications</li><li>Strong communication and leadership skills</li></ul></div>
<div><b>Other Qualifications:</b><br>
<ul><li>Advanced degree in a relevant field a plus</li><li>Relevant cloud certifications (e.g., PMP, CTO, or MBA) or advanced training a plus</li></ul></div>
</div></div></div></div></div></div></div></div></div><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p>
<div><b>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</b><div></div><b><i>
.</i></b></div></div>

RR-0312052 - ServiceNow Senior Technical Consultant_KSA

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 We are seeking a Senior Workplace Associate to deliver high-quality technical support and oversee service management across Chalhoub&rsquo;s warehouse technology systems. This position is key to providing reliable, secure, and efficient technology services throughout our warehouse operations.
 <br/>
 <br/>
 The Senior Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub&rsquo;s service standards.
 <br/>
 <br/>
 <ul>
  <li>
   Provide white-glove, end-to-end IT support for all logistics users, ensuring seamless technology experiences and rapid issue resolution with exceptional customer service.
  </li>
  <li>
   Act as the single point of contact and escalation for incidents and service requests, resolving issues quickly and discreetly.
  </li>
  <li>
   Participate in a 24x7 on-call rotation, providing immediate response and resolution for critical issues impacting logistics operations.
  </li>
  <li>
   Managing all the assets of the warehouses and updating their details in OneReach.
  </li>
  <li>
   Build strong relationships with logistics users to develop trust, anticipate needs, and proactively enhance the support experience.
  </li>
  <li>
   Troubleshoot complex issues across enterprise tools including Windows/macOS/IOS/ Andriod devices, MDM (Intune, SotiMobile), collaboration platforms (Zoom, MS Teams, Google Meet), productivity suites (Microsoft 365, Google Workspace) and Diligent.
  </li>
  <li>
   Maintain and support secure access across devices using SSO, MFA, VPNs, and enterprise mobility platforms.
  </li>
  <li>
   Collaborate with the ITSM team to define and uphold ITIL-aligned processes, SLAs, and XLAs (Experience Level Agreements) for executive support.
  </li>
  <li>
   Maintain service performance dashboards, incident logs, and problem records using tools such as Freshservice and Asana.
  </li>
  <li>
   Take full ownership of end-to-end issue resolution, proactively escalating recurring or high-impact problems to the appropriate ITSD, Systems, Networking, or Security teams, while providing clear impact assessments and actionable recommendations.
  </li>
  <li>
   Handle sensitive data and communications with absolute confidentiality and professionalism.
  </li>
  <li>
   Contribute to continuous improvement, ensuring the latest technologies and best practices are adopted to enhance the end user experience.
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  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
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 </strong>
 <ul>
  <li>
   3-4 years of experience in IT support roles, with at least 3 years providing hands-on, high-quality support services to end users
  </li>
  <li>
   Proven experience supporting end users and senior stakeholders with discretion and professionalism.
  </li>
  <li>
   Deep hands-on experience across enterprise technologies
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  </li>
 </ul>
 <strong>
  We Invite All Applicants to Apply
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 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
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 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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Senior Associate - Workplace Tech (Riyadh)

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