senior technical support analyst

Braden Business Systems Inc.

<div><div><div><p>Join a Team Focused on People, Service, and Growth</p>
<p>Braden Business Systems is seeking a Senior Service Desk Analyst. A Senior Service Desk Analyst plays a key role in guiding the Service Desk team by providing hands-on coaching and mentoring. This position is ideal for an experienced IT professional who enjoys mentoring others, solving complex technical issues, and delivering an exceptional client experience in a Managed Services environment.</p>
<p>In this role, you will serve as a reliable technical resource for the team, help guide daily service desk operations, and support clients with professionalism and care. The position blends hands-on technical work , collaboration, and continuous improvement.</p>
<p>Key Responsibilities</p>
<ul><li>Act as a senior technical resource for the Service Desk team, providing guidance, mentorship, and escalation support.</li>
<li>Bring 2&ndash;4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations.</li>
<li>Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations.</li>
<li>Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation.</li>
<li>Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP.</li>
<li>Administer and support Microsoft Windows operating systems across desktop and server environments.</li>
<li>Assist with Microsoft 365 services, including Outlook, Teams, and related applications.</li>
<li>Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks.</li>
<li>Contribute to the continuous improvement of service desk processes, documentation, and team standards.</li>
<li>Communicate clearly and professionally with clients and internal team members, both verbally and in writing.</li>
<li>Participate in an on-call rotation as part of a shared team responsibility.</li>
</ul>
<p>What&rsquo;s in It for You</p>
<ul><li>An opportunity to mentor and coach and make a meaningful impact on service delivery.</li>
<li>The ability to influence client experiences and contribute to the growth of our Service Desk team.</li>
<li>Competitive compensation and a comprehensive benefits package.</li>
<li>A supportive, collaborative work environment where your skills and experience are valued.</li>
</ul>
<p>Qualifications</p>
<ul><li>Proven experience as a Senior Service Desk Analyst or in a similar role.</li>
<li>Prior experience working for a Managed Service Provider is strongly preferred.</li>
<li>Strong troubleshooting and problem-solving skills across hardware, software, and networking.</li>
<li>Experience with ticketing systems and structured service workflows.</li>
<li>Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools.</li>
<li>A service-focused mindset with a demonstrated history of strong client interactions.</li>
<li>A collaborative approach and a desire to support team and organizational success.</li>
</ul>
<p>About Braden Business Systems</p>
<p>Braden Business Systems is a locally owned Managed Service Provider dedicated to delivering dependable, proactive IT support. We partner closely with our clients to ensure their technology aligns with and supports their business goals.</p>
<p>Our culture is fast-paced, people-focused, and rooted in accountability. We invest in our employees through training, support, and clear expectations. Team members who take ownership of their work, communicate effectively, and genuinely care about clients thrive here.</p>
<p>Braden Business Systems is an Equal Opportunity Employer.</p>
<p>What We Offer</p>
<ul><li>Full-time position with consistent hours, Monday through Friday, plus an on-call rotation.</li>
<li>Competitive compensation and benefits.</li>
<li>401(k) with company match.</li>
<li>Health, dental, vision, and HSA options.</li>
<li>Paid time off and referral programs.</li>
<li>A supportive team environment that values growth, learning, and accountability.</li>
<li>Ongoing training and opportunities to expand both technical and leadership skills.</li>
</ul>
<p>Benefits:</p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p>Work Location: In person</p>
</div>
</div><div><p>Benefits:</p><br>
<p></p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li></ul><br>
<p>
</p></div><div><p>Work Location: In person</p></div></div>

Senior Service Desk Analyst

Xcel Energy

<div><p>Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you&rsquo;re looking for.</p><p></p><p><b>
Sr Technical Functional Analyst, Transformation (CIS) - Products &amp; Services</b></p><p><b>
Position Summary</b></p><p></p><p>
The Sr Technical Functional Analyst, Transformation provides foundational business process and system understanding to support solution design and delivery within large-scale transformation programs. This role works under the guidance of Technical-Functional Consultants, Senior Consultants, or Principals to translate defined business requirements into functional documentation, configuration inputs, and testing assets.</p><p><br>
The Sr Technical Functional Analyst partners with business SMEs, solution consultants, developers, data teams, and testing teams to support accurate, traceable, and high-quality functional deliverables. While not responsible for end-to-end functional strategy or cross-domain integration decisions, this role plays a critical execution role in maintaining functional quality, validating requirements, supporting testing activities, and contributing to day-to-day issue resolution throughout the program lifecycle.</p><p><br>
This role contributes to workshops, analyzes current-state versus future-state processes, documents functional specifications, and supports readiness activities within assigned functional domains. Through participation in program delivery, the role gains exposure to upstream solution design activities and downstream technical implementation processes, supporting long-term capability development within the transformation organization.</p><p><b><br>
Essential Responsibilities</b></p><ul><li><p>
Support the translation of business needs into system-enabled solutions by documenting functional requirements, current-state processes, and defined enhancement needs under the direction of senior consultants.</p></li><li><p>
Assist with requirements and design workshops by capturing inputs, documenting process flows, and preparing functional materials such as use cases, user stories, and acceptance criteria.</p></li><li><p>
Analyze assigned business processes and contribute to mapping them to system capabilities, identifying gaps, and documenting preliminary solution recommendations.</p></li><li><p>
Prepare functional documentation including process flows, functional specifications, field mappings, configuration inputs, test scripts, and defect records.</p></li><li><p>
Partner with Techno-Functional Consultants, developers, data teams, and business SMEs to validate functional assumptions and ensure traceability across requirements, design, build, and testing.</p></li><li><p>
Execute functional testing activities (unit, integration, UAT support), document results, and escalate defects or variances requiring higher-level review.</p></li><li><p>
Support configuration and solution build activities by reviewing outputs, validating expected behavior, and flagging inconsistencies or risks.</p></li><li><p>
Maintain functional logs, decision trackers, and documentation repositories to support quality, consistency, and program compliance.</p></li><li><p>
Collaborate with solution and engineering teams to gain exposure to adjacent disciplines while maintaining primary accountability within the techno-functional execution role.</p></li></ul><p><br>
<br>
<b>Minimum Requirements</b></p><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, Business, or a related field; or equivalent practical experience.</p></li><li><p>
3+ years of experience supporting enterprise systems, business process analysis, or transformation initiatives (internships, co-ops, or project-based experience may apply).</p></li><li><p>
Experience preparing or supporting functional documentation such as requirements, process flows, test cases, or configuration inputs.</p></li><li><p>
Strong analytical, communication, and documentation skills with the ability to work collaboratively with business SMEs, developers, and cross-functional team members.</p></li><li><p>
Ability to manage multiple tasks, maintain organized artifacts, and deliver high-quality outputs within project timelines.</p></li><li><p>
Willingness to learn enterprise systems, transformation delivery practices, and functional solution design concepts in a complex program environment.</p></li><li><p><b>
Work Model: </b>Hybrid - in office Tuesday through Thursday.</p><p>
Some travel required; on average, 1 week in CO and 1 week in MN every month.</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Demonstrated experience with functional and technical side of SAP IS-U software implementation projects.</p></li><li><p>
Functional knowledge with Utilities Customer Products and Services (i.e. Renewables, Electric Vehicle Programs).</p></li></ul><p></p><p>
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you&rsquo;re ready to be a part of something big, we invite you to join our team.</p><p></p><p>
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p></p><p>
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.</p><p></p>
Non-Bargaining<p></p>
The anticipated starting base pay for this position is: $84,900.00 to $120,567.00 per year<p></p>
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave<p></p><p>
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.</p><p></p><p>
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.</p><p></p>
Deadline to Apply: 03/25/26<p></p><p>
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)</p><p></p><p>
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.</p><p></p><p><b><br>
ACCESSIBILITY STATEMENT</b></p><p>
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</p></div>

Sr Technical Functional Analyst, Transformation (CIS) - Products & Services

Boeing

<p></p><div><p>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.</p><p>
The Boeing Company is currently seeking a <b>Data Governance Technical Analyst (Mid-Level or Senior)</b> to join the team in <b>Seattle, WA; Mesa, AZ; </b>or<b> Plano, TX</b>.</p><p></p><p>
Join our team as a Data Governance Technical Analyst, where you will be instrumental in shaping our data strategy and ensuring compliance within the Data Governance team! In this exciting role, you will design and implement robust data architectures that drive innovation and support our organizational mission.</p><p></p><p>
Your expertise will be vital in navigating complex regulatory requirements while optimizing data management practices to enhance efficiency and effectiveness. If you&rsquo;re passionate about leveraging data to create impactful solutions in a compliant environment, we want you to be part of our team and help us unlock the full potential of our data!</p><p></p><p><b>
Position Responsibilities:</b></p><p></p><ul><li><p>
Implement Data Governance tools such as Master Data Management (MDM), Data Quality, etc.</p></li><li><p>
Analyze and compare industry Data Governance products from functionality, compliance and security standpoint</p></li><li><p>
Lead activities to define requirements, design and verify robust architecture, data and information management systems and components</p></li><li><p>
Lead the identification of design constraints and ensure architecture conforms to data security requirements</p></li><li><p>
Lead the development and configuration management of Data Governance tools</p></li><li><p>
Evaluate products to assess suitability for integration into delivery system environments</p></li><li><p>
Draft data and information management products and service standards</p></li><li><p>
Assess impact of architectural decisions to product lifecycle</p></li><li><p>
Develop architecture and data/information management standards and strategies</p></li></ul><p></p><p><b>
Basic Qualifications (Required Skills/Experience):</b></p><p></p><ul><li><p>
3+ years of experience using a variety of techniques and tools to analyze the data stored in databases, data warehouses and/or data marts</p></li><li><p>
3+ years of experience in deploying and managing distributed systems in cloud platforms (Ex. Azure, AWS, GCP)</p></li></ul><p></p><p><b>
Preferred Qualifications (Desired Skills/Experience):</b></p><p></p><ul><li><p>
5 or more years' related work experience or an equivalent combination of education and experience</p></li><li><p>
Bachelor&rsquo;s degree or higher</p></li><li><p>
5+ years of experience with International Traffic in Arms Regulations (ITAR)</p></li><li><p>
Experience communicating with all levels of leadership</p></li><li><p>
Experience working in a global team</p></li><li><p>
Experience with ITAR compliance</p></li></ul><p></p><p><b>
Conflict of Interest:
</b></p><p>Successful candidates for this job must satisfy the Company&rsquo;s Conflict of Interest (COI) assessment process.</p><p></p><p><b>
Drug Free Workplace:</b></p><p>
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.</p><p></p><p><b>
Pay &amp; Benefits:</b></p><p>
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
</p><p></p><p>The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.</p><p></p><p>
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</p><p></p><p>
Pay is based upon candidate experience and qualifications, as well as market and business considerations.</p><p></p><p>
Summary pay range for Mid-Level: $96,050 &ndash; $139,150</p><p>
Summary pay range for Senior: $119,850 &ndash; $173,650</p><p><br>
Applications for this position will be accepted until <b>Mar. 27, 2026</b></p><p><b><br>
Export Control Requirements:
</b></p><p>This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.</p><p><b>
Export Control Details:
</b></p><p>US based job, US Person required</p><p><b>
Relocation
</b></p><p>Relocation assistance is not a negotiable benefit for this position.</p><p><b>
Visa Sponsorship
</b></p><p>Employer will not sponsor applicants for employment visa status.</p><p><b>
Shift
</b></p><p>This position is for 1st shift</p><p><b><br>
Equal Opportunity Employer:</b></p><p>
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</p></div>

Data Governance Technical Analyst (Mid-Level or Senior)

<div><p>Description</p><p><b>
*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed.</b></p><p></p><p>
ICF&rsquo;s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers.</p><p>
Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client&rsquo;s business.</p><p></p><p><b>
The Team:</b></p><p>
The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&amp;M) activities and Development and Modernization (DM&amp;E) efforts.</p><p></p><p><b>
Job Responsibilities</b></p><p>
We are seeking a Senior<b> Low Code Application Business Analysts </b>to assist our customer&rsquo;s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs.</p><p></p><p>
The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework.</p><p></p><p>
This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.</p><p></p><p>
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.</p><p></p><p><b>
Minimum Job Requirements:</b></p><ul><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform</p></li><li><p>
5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)</p></li><li><p>
2+ years of experience with Low Code Application Platform</p></li><li><p>
5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback</p></li><li><p>
US Citizenship required due to federal contract requirements</p></li><li><p>
Must be able to obtain Public Trust clearance.</p></li></ul><p></p><p><b>
Desired Skills:</b></p><ul><li><p>
US Citizenship required due to federal contract requirements</p></li><li><p>
Must be able to obtain Public Trust clearance</p></li><li><p>
Expertise in documentation, requirements gathering, and elicitation technique</p></li><li><p>
Proven ability to work independently without supervision in fast-paced environments</p></li><li><p>
Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews)</p></li><li><p>
Experience leading client/user sessions and capturing requirements and feedback</p></li><li><p>
Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts</p></li><li><p>
Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests)</p></li><li><p>
Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics</p></li><li><p>
Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD)</p></li><li><p>
ServiceNow certification (highly recommended); CSA preferred</p></li><li><p>
Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices</p></li><li><p>
Experience using project and requirements management tools (e.g., JIRA)</p></li><li><p>
Strong analytical skills with ability to review and interpret existing system documentation and map business processes</p></li><li><p>
Ability to maintain project plans, resource schedules, and forecast activities</p></li><li><p>
Experience working in ambiguous environments with shifting priorities and deadline</p></li><li><p>
Ability to provide technical support and troubleshoot issues effectively</p></li><li><p>
Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce)</p></li><li><p>
Excellent oral and written communication skills</p></li></ul><ul><li><p>
Low-code development experience</p></li><li><p>
System administrator experience</p></li><li><p>
Scrum Master certification</p></li></ul><p></p><p>
#DMX24</p><p>
#Indeed</p><p>
#LI-CC1</p><p>
#Clearance</p><p>
#yru22</p><p></p><p><b>
Working at ICF</b></p>
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<p></p><div><p>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.</p><p></p><p>
We will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><br>
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p></div><p></p><div><p>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</p></div><p></p><div><b><br>
Candidate AI Usage Policy</b></div><div><div><p>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</p></div><p></p><div><p>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</p></div></div><p></p><p><b><br>
Pay Range</b> - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
</p><p></p><p>The pay range for this position based on full-time employment is:</p>
$81,499.00 - $138,549.00<p></p>
Nationwide Remote Office (US99)</div>

Senior ServiceNow Business Analyst Public Trust (Remote) TT

Governor's Office of Information Technology

<div><div><div><h2 class="jobSectionHeader"><b>Department Information</b></h2></div>
<div><p><b>Together, we innovate for a stronger Colorado</b></p><div><br>
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.</div><br>
Watch this video to learn more about how we're Serving People. Serving Colorado.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Description of Job</b></h2></div><br>
<p></p><div><br>
<b>OIT ONLY RECRUITMENT</b><b>:</b> This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Contractors currently engaged at OIT do not qualify as employees.<div></div><div><b><br>
IMPORTANT NOTE:</b> Please review your application to ensure completion. For the most equitable applicant experience, OIT&rsquo;s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT&rsquo;s hiring team.</div><br>
Are you a seasoned IT professional looking for a challenging and impactful role? OIT is seeking a <b>Desktop Senior Technical Analyst</b> to fill a crucial role in delivering top-notch information technology services to support the State of Colorado.<br>
<br>
The IT Desktop Senior Technical Analyst is a key contributor, responsible for providing Tier II and III desktop support to a diverse user base, including state employees, contractors, interns, vendors, and some county users. As the technical work lead and Subject Matter Expert (SME), you will be at the forefront of identifying, evaluating, implementing, and managing support requests beyond the Service Desk level.<div><b><br>
Some of your important daily responsibilities will include:</b></div><ul><li><div><br>
Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).</div></li><li><div>
Deploy new or rebuilt computers based on OIT and agency security and operational policies</div></li><li><div>
Enterprise Configuration Management Tool platform installations</div></li><li><div>
USB based installations</div></li><li><div>
InTunes-based imaging installations</div></li><li><div>
Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.</div></li><li><div>
Provide resolution, assistance, and limited training to standard supported applications:</div></li><li><div>
Productivity Software</div></li><li><div>
Internet Browser applications</div></li><li><div>
Antivirus-Security programs</div></li><li><div>
Proprietary applications and systems</div></li><li><div>
Receive and/or log service incidents into the ticketing system.</div></li><li><div>
Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:</div></li><li><div>
Network troubleshooting</div></li><li><div>
File Server Management</div></li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications, Substitutions, Conditions of Employment &amp; Appeal Rights</b></h2></div><br>
<div><p><br>
<b>OIT ONLY RECRUITMENT:</b> This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees.<br>
<br>
A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.<br>
<br>
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:</p><div><b><br>
Minimum Qualifications:</b></div><p><br>
Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.</p><div></div><div><b><br>
Substitutions:</b></div><ul><li><div><br>
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.</div></li><li><div>
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.</div></li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li><div><br>
Experience in deploying and supporting Microsoft Windows Desktop Operating systems</div><ul><li><div>
Windows 7 (32/64 Bit)</div></li><li><div>
Windows 10 (32/64 Bit)</div></li><li><div>
Android OS (best effort)</div></li><li><div>
Apple iOS (best effort)</div></li></ul></li><li><div>
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.</div></li><li><div>
SCCM experience.</div></li></ul><b><br>
Conditions of Employment:</b><p><br>
OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.</p><p>
A pre-employment background check will be conducted as part of the selection process.</p><p>
Positions supporting some agencies, such as the Department of Corrections and the Department of Public Safety, will also require a pre-employment drug test.</p><p>
This position may require travel within the specified geographic area and to locations across the state as needed.</p><p>
This position may require on-call duties as needed by the position.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div><br>
<p></p><div><br>
<br>
<div>If this posting indicates &ldquo;remote from anywhere in CO&rdquo; in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.</div><br>
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.<div><br>
We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.</div><br>
Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.<div><br>
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.</div><div><br>
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.</div><div></div><div><br>
This posting may be used to fill multiple vacancies based upon business need.</div><div><br>
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.</div></div></div></div><p></p>

Desktop Technical Senior Analyst (Hybrid Workplace) OIT Only

MedReview Inc.

<div>
 <p>
  <strong>
   Position Summary:&nbsp;
   <br/>
  </strong>
  The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
  <strong>
   This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Responsibilities:&nbsp;
   <br/>
  </strong>
  This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Resolve help desk tickets including software and end user hardware issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for ticket triage, assignment and follow up.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in team meetings.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasionally participate in server rack installations and cable patching.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Installation and administration of local and network printers.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshooting user account issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ensure timely computer and account setup of new users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enforcing company policies and procedures related to identity and access management.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Involved in troubleshooting and resolving IAM issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Process and policy monitoring.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Good organizational skills and attention to detail.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to work individually and as part of a team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasional evening/weekend work.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Microsoft Office&nbsp;365&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Remote Desktop support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Azure/Intune administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Active Directory&nbsp;administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Printer/peripheral troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer imaging processes&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    World class&nbsp;customer service and troubleshooting skills&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer moves/device setup&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    New user&nbsp;onboarding&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory/hardware lifecycle management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    At least&nbsp;10+ years supporting a windows environment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred&nbsp;Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Powershell or similar scripting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Soft&nbsp;phone setup and administration&nbsp;
   </p>
  </li>
 </ul>
</div>


Senior IT Support Analyst

Copley Hospital

<div>Overview:
<div>
Copley Hospital, located in Morrisville/Stowe VT, is in search of a Technical Support Analyst to join our IT team! The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization-wide IT issues. The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner.</div><div></div><div><br>
This is a Full-Time position (PT available).</div><div></div><div><br>
Copley Hospital has a variety of shifts available across <b>Full-Time, Part-Time, and Per Diem</b> needs with day and evening shift availability. Please consider applying to discuss how your availability may align.</div><div></div><div><b><br>
Compensation:</b> $25-30/hour.</div><div></div><div><b><br>
The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.</b></div>
Responsibilities:
<ul><li>Assists users with requests submitted through the IT ticketing system.</li><li>
Fields incoming help requests from end-users via telephone and e-mail in a courteous and helpful manner.</li><li>
Determine nature and scope of the customer's issue, provide appropriate response and escalation of issue to the right IT staff to complete.</li><li>
Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.</li><li>
Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.</li><li>
Performs new hire orientation password set-up and basic computer navigation training to new users.</li><li>
Evaluates unresolved issues and monitors follow-up to ensure timely resolution.</li><li>
Records, and tracks the help desk request problem-solving process through to final resolution.</li><li>
Identifies and learns about software and hardware used and supported by the organization.</li><li>
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Test fixes to ensure problem has been adequately resolved.</li><li>
Performs post-resolution follow-up to requests.</li><li>
Performs other duties or special projects as required or as assigned.</li></ul><br>
<p></p>
Qualifications:
<div><b>
Education Required:</b></div><ul><li>
Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.</li></ul><div></div><div><b><br>
Skills Required:</b></div><ul><li>
Ability to present ideas in user-friendly language.</li><li>
Documents details surrounding incident in IT ticket tracking system.</li><li>
Communicates with employees in a professional friendly and courteous manner.</li><li>
Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.</li><li>
Possesses the ability to complete multiple simultaneous projects in a timely manner.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Exceptional customer care skills including telephone, verbal and written skills.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Ability to communicate effectively on the phone as a help desk call center coordinator.</li><li>
Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.</li></ul></div>

IT Technical Support Analyst

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