senior technical support analyst

SAP Middle East (Oman)

<p>German enterprise software leader providing ERP, analytics, business automation, and data integration platforms to Omani enterprises.</p><p>A <b>Junior SAP Support Analyst </b>provides first-level operational support for SAP systems used by an organization. You help business users resolve routine SAP issues, assist with system maintenance tasks, and ensure that SAP software performs reliably across departments.</p><p><b>Typical Responsibilities:</b></p><p>Provide first-level support: Respond to helpdesk tickets and assist users with basic SAP problems and inquiries (e.g., access issues, navigation problems).</p><p>Troubleshooting: Investigate and resolve common SAP errors or escalate complex issues to senior support / technical teams.</p><p>System monitoring: Check SAP performance and report technical incidents to improve system stability.</p><p>Data and configuration assistance: Help maintain master data, assist with basic configuration settings under supervision.</p><p>Documentation and training: Document support solutions, general procedures, and help users with simple training or FAQs.</p><p><b>Qualifications &amp; Skills:</b></p><p>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Information Systems, or related fields.</p><p>Basic understanding of ERP/SAP systems (any SAP module experience helps).</p><p>Good communication and analytical skills, comfort working with business users.</p><p>Problem-solving mindset and eagerness to learn advanced SAP support tasks.</p><p>Job Type: Full-time</p><p>Pay: From RO400.000 per month</p><p>Work Location: In person</p>

Junior Support Analyst- SAP Middle East

Consilio LLC

<div>Overview:
<div>
The Sr. Technical Analyst, Migrations will assist the Migrations team in performing migrations-related activities that require collaboration with the migrations team, hosting, and operations on a case-by-case basis. This includes, but is not limited to, Relativity and non-Relativity migration projects, reviewing data received from the client or vendor to assess any potential issues during the migration, consulting on complex projects, manual file manipulation, and assisting in providing other departments with the data in a format that is needed to improve client deliverable in the most efficient manner possible.</div><div></div><p><br>
Tasks will range in complexity and criticality, and the ability to analyze each request received to accurately understand the end goal, manage competing deadlines, and effectively communicate with all parties involved is vital.
</p><div>They are expected to work independently with little or no oversight, but also collaboratively with others in the Migrations team and in other Consilio departments to ensure work is completed accurately and timely. They should demonstrate they can think proactively about tasks and projects to help set their teammates up for success in a 24/7/365 environment.</div><div></div><div><br>
The Sr. Technical Analyst, Migrations may have client-facing activities, in collaboration with the Migration leadership team, in order to address quickly instruction questions or delivery needs. This role will report directly to the Migration&rsquo;s Senior Director
</div>Responsibilities:
<div><b>
Essential Duties and Responsibilities:
</b></div><ul><li>Complete all actions with Consilio&rsquo;s True North Core values in mind</li><li>
Strong technical understanding and ability to action a variety of tasks required to support migration workflow</li><li>
Analyze and onboard complex requests, understand the end goal, preempt any potential challenges, and translate into actionable tasks that follow standard processes
</li><li>Perform end-to-end migrations for all products assigned to the Migration team</li><li>
Create lines of communication with other departments for migration projects.</li><li>
Review incoming data to provide ideal format needed so the migration is completed at an optimal level</li><li>
Ability to conduct quality checks of all migration stages assuring very high-quality deliverables are performed
</li><li>Perform processing and hosting activities necessary to prepare data for other departments. This includes and not limited to load file manipulation, load file generation, prepare incoming data for data mapping, and more.
</li><li>Escalate problems when appropriate and preempt any potential issues as early as possible</li><li>
Recommended solutions whenever issues are encountered</li><li>
Monitor and follow up on all tickets and not limited to their own tickets</li><li>
Update all trackers related to migration. This includes, but is not limited to, Consilio Migration tracker, project centric migration loops/spreadsheets and any other trackers that are created for both internal and external clients</li><li>
Provide Internal updates to relevant colleagues daily. This is mainly via group Teams project chat, via email and calls if needed</li><li>
Communicate with other departments as needed and in a timely and urgent manner</li><li>
Working knowledge of review database platforms, and ability to grow in expertise regarding various applications and processes used at Consilio.</li><li>
Solid understanding and application of eDiscovery workflows and best practices in the completion of repeatable standard and custom tasks.
</li><li>Onboard requirements from requesters by understanding the end goal of projects and translating those needs into actionable tasks that follow standard processes.</li></ul><div></div><div><b><br>
</b></div><div><b>Additional Responsibilities/Details:<br>
</b></div><div></div><ul><li>Consult with internal and external clients to develop workflows for large and/or complex requests.</li><li>
Provide technical training to migrations members as needed.</li><li>
Assist with documentation creation and updates on a regular basis
</li><li>Find gaps in current workflows and design and implement new procedures to improve results.</li><li>
Create reports for management as needed</li><li>
Excellent verbal and written communication skills that demonstrate accurate comprehension and ability to follow through by documentation regarding the task, any challenges encountered and their resolutions, and delivery of the completed product.</li><li>
Proactively communicate using the appropriate channels in a clear, timely, and effective way with internal clients, external customers, and internal operation teams, with the goal of providing regular updates, managing expectations, and raising potentials issues early.</li><li>
Demonstrate ownership of requests, focus on customer service, and commitment to teamwork, by detailed verbal and written handover communications for all tasks and projects that include a clear outline of what is outstanding to complete the tasks and of current requester expectations to set the next shift up for success.</li><li>
Strong sense of urgency and ability to accurately prioritize and manager competing deadlines and requirements, and to complete tasks according to established turnaround times.
</li><li>Comply with all department and company policies.</li></ul>
Qualifications:
<div><b>
Minimum Education Requirements:
</b></div><ul><li>Bachelor&rsquo;s degree (BA, BSc, BCA, LLB, BE/B.Tech)</li></ul><p><b>
Minimum Experience Requirements:
</b></p><ul><li>4-7 years of progressively responsible experience in related roles.</li></ul><div><b>
Other Requirements:
</b></div><ul><li>Experience with Relativity and Nuix preferred.</li><li>
Experience in eDiscovery / litigation support / legal industry required.</li><li>
Well-developed understanding of advanced eDiscovery practices, procedures, and processes.</li><li>
Proficiency in MS Office applications and operating systems preferred.</li><li>
Experience with software applications common to the eDiscovery process including processing and hosting tools.</li><li>
Proficient in MS Office including Excel, Word, PowerPoint, Teams, etc.</li><li>
Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).</li><li>
Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.</li><li>
Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.
</li><li>Ability to work shifts in a 24/7 coverage model.</li><li>
Experience working under tight deadlines, preferably in a fast-paced eDiscovery environment.</li><li>
Vendor certification for relevant software applications is a bonus.</li></ul><p></p><div><b><br>
Consilio&rsquo;s True North Values</b></div><ul><li>
Excellence<br>
We strive to make every client our advocate</li><li>
Passion<br>
We DO because we CARE</li><li>
Collaboration<br>
We win together through teamwork and communication</li><li>
Agility<br>
We flex, adapt and embrace change</li><li>
People<br>
We value, respect and invest in our teammates</li><li><b>
Vision</b><br>
We create clarity of purpose and a clear path forward</li></ul><p></p><p><br>
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.</p><p></p><p><br>
#LI-RF1</p><p>
#LI-Remote</p></div><div></div>

Sr. Technical Analyst, Migrations

McKesson

<div><div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What makes a successful Sr. Associate Implementation Analyst? Here are the top traits.</p>
<div></div><div><ul><div>Conceptual</div>
<div></div><div>Proactive</div>
<div></div><div>Problem-Solver</div>
<div></div><div>Strategic</div>
<div></div><div>Technologically Savvy</div>
<div></div><div>Visual Thinker</div>
</ul></div></div></div><div></div>
<div><h2 class="jobSectionHeader"><div><b>Culture</b></div></h2>
<div></div><div><div><div><div><div><div><div>Accomplish</div>
<p>Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.</p>
</div></div></div><div></div><div><div><div><div>Innovate</div>
<p>Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.</p>
</div></div></div><div></div><div><div><div><div>Grow</div>
<p>Join a supportive environment where you can advance your career and develop both personally and professionally.</p><br>
</div></div></div></div></div></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div></div><ul><div><h3 class="jobSectionHeader"><b>Coverage you can rely on</b></h3>
<ul><li>Medical, Dental, and Vision</li><li>
Health Spending Accounts</li><li>
Flexible Spending Accounts</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Benefits that go beyond your base pay</b></h3>
<ul><li>401(k) (U.S.)</li><li>
Pension (Canada)</li><li>
Employee Stock Purchase Plan</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Support for total well-being</b></h3>
<ul><li>Mental Health Programs</li><li>
Flexible Schedules</li><li>
Paid Time Off</li><li>
Wellness Program</li><li>
Education Reimbursement</li><li>
Volunteer Opportunities</li><li>
Flexible Work Environment</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>A culture powered by belonging</b></h3>
<div>By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare&mdash;connecting the right talent to the right roles to solve our most critical challenges.</div><br>
</div></ul></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Responsibility</b></h2>
<div><p>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.</p><p>
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.</p><p><b>
About the Role (Job Summary)</b></p><p>
Macro Helix helps hospitals and health systems improve the operational and financial performance of their pharmacy services. Our technology‑enabled solutions support clients in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state 340B regulations.</p><p>
The Senior Associate Implementation Analyst is a client‑facing role responsible for implementing and training customers on Macro Helix 340B solutions, including 340B Architect. This role partners closely with health systems, contract pharmacies, internal teams, wholesalers, and suppliers to deliver high‑quality, compliant, and sustainable implementations. The Senior Associate focuses on <b>smaller, less complex customer implementations</b>, playing a critical role in delivering timely go‑lives that generate measurable customer savings and revenue impact.</p><p><b>
What You&rsquo;ll Do (Responsibilities)</b></p><ul><li>
Lead customer implementations for assigned Macro Helix 340B products, supporting two to three concurrent product implementations per customer.</li><li>
Develop, present, and manage implementation project plans in partnership with customers and internal stakeholders.</li><li>
Analyze customer business and technical requirements and recommend appropriate system configurations.</li><li>
Configure and customize 340B software settings to align with customer workflows, regulatory requirements, and pharmacy operations.</li><li>
Serve as a subject‑matter resource on 340B program rules, implementation processes, and application functionality.</li><li>
Coordinate across internal teams, wholesalers, and suppliers to ensure successful data setup, testing, and go‑live readiness.</li><li>
Act as the primary point of contact for customer communication during implementation, proactively identifying and resolving issues.</li><li>
Provide end‑user training, respond to application questions, and develop training materials and reference guides.</li><li>
Support feasibility and profitability assessments related to implementation decisions.</li><li>
Contribute to a positive customer experience through clear communication, strong organization, and solution‑oriented problem solving.</li><li>
Participate on implementation teams for more complex customers where a senior Implementation Specialist is the lead.</li></ul><p><b>
Basic Requirements</b></p><ul><li>
Degree or equivalent and typically requires 2+ years of relevant experience.</li><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li><b>
2+ years</b> of experience in business analysis, systems implementation, project coordination, or technology‑enabled customer solutions.</li><li>
Experience gathering requirements and translating them into system configurations or technical documentation.</li><li>
Demonstrated experience supporting <b>customer‑facing implementations</b> in a technology or SaaS environment.</li><li>
Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).</li><li>
Strong communication, organizational, and problem‑solving skills.</li></ul><p><b>
Preferred Skills / Experience</b></p><ul><li>
Working knowledge of <b>340B program rules and compliance</b>.</li><li>
Experience supporting healthcare, pharmacy, or regulated environments.</li><li>
Experience with Salesforce or similar CRM platforms.</li><li>
Familiarity with project management methodologies or implementation frameworks.</li><li>
Pharmacy Technician license.</li><li>
Experience delivering software training or customer education.</li><li>
Ability to manage multiple projects simultaneously with minimal supervision.</li></ul><p><b>
Travel, In‑Office, and Physical Requirements</b></p><ul><li>
Ability to travel <b>up to 10%</b> of the time.</li><li>
Hybrid or remote work environment depending on business needs.</li><li>
Standard office work, including prolonged computer usage.</li></ul><p>
This position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/work‑from‑home model. If located in DFW area, the selected candidate may be expected to work on‑site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated according to team needs and business priorities.</p><p><i>
McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.</i></p><p><i>
Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future.</i></p><p><i>
If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position</i></p><div>
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,<div>
(opens in new window)</div></div><p><b>
Our Base Pay Range for this position</b></p>
$29.91 - $49.85<p>
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:<br>
<br>
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.</p><p><br>
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.</p><div>
McKesson job postings are posted on our career site: careers.mckesson.com<div>
(opens in new window)</div>
.</div><p><b>
McKesson is an Equal Opportunity Employer</b></p><div>
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity<div>
(opens in new window)</div>
 page.</div><div>
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com<div>
(opens in new window)</div>
 or (Canada) Accessibility@mckesson.ca<div>
(opens in new window)</div>
. Resumes or CVs submitted to this email box will not be accepted.</div><p><b>
Join us at McKesson!</b></p></div></div></div></div><div></div>

Sr. Associate Implementation Analyst

Handshake

<div><h1 class="jobSectionHeader"><b>About Handshake</b></h1><p>
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.</p><p>
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We&rsquo;ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.</p><p><b>
Why join Handshake now:</b></p><ul><li><p>
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel</p></li><li><p>
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world&rsquo;s top educational institutions</p></li><li><p>
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders</p></li><li><p>
Build a massive, fast-growing business with billions in revenue</p></li></ul><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
We&rsquo;re looking for a <b>Senior IT Support Analyst</b> who thrives in fast-paced, high-growth environments. This role is more than ticket resolution &mdash; you&rsquo;ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.</p><p>
You&rsquo;ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.</p><p>
If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.</p><p></p><h3 class="jobSectionHeader"><b>
Own the Employee IT Experience</b></h3><ul><li><p>
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools</p></li><li><p>
Serve as an escalation point for complex or high-impact issues</p></li><li><p>
Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset</p></li><li><p>
Support remote and hybrid employees across time zones</p></li></ul><h3 class="jobSectionHeader"><b>
Build &amp; Scale Systems</b></h3><ul><li><p>
Improve onboarding/offboarding workflows and automate where possible</p></li><li><p>
Manage identity and access (Okta/Google Workspace/Full Stack)</p></li><li><p>
Administer endpoint management (Iru, Jumpcloud. etc.)</p></li><li><p>
Optimize SaaS management and license provisioning</p></li><li><p>
Identify repetitive issues and implement scalable solutions</p></li></ul><h3 class="jobSectionHeader"><b>
Drive Process &amp; Security Improvements</b></h3><ul><li><p>
Create and maintain documentation and internal knowledge bases</p></li><li><p>
Partner with Security on device compliance, access controls, and audits</p></li><li><p>
Help implement new tools and systems as the company grows</p></li><li><p>
Participate in incident response when needed</p></li></ul><h3 class="jobSectionHeader"><b>
Be a Cross-Functional Partner</b></h3><ul><li><p>
Work closely with People Ops, Finance, Security, and Engineering</p></li><li><p>
Help evaluate and roll out new productivity tools</p></li><li><p>
Provide technical guidance during company growth initiatives (new offices, M&amp;A, rapid hiring, etc.)</p></li></ul><h1 class="jobSectionHeader"><b>
You Have</b></h1><ul><li><p>
5+ years of IT support experience, ideally in a startup or high-growth environment</p></li><li><p>
Experience supporting both macOS and Windows (macOS-heavy preferred)</p></li><li><p>
Hands-on experience with:</p><ul><li><p>
Google Workspace</p></li><li><p>
Slack</p></li><li><p>
Okta or other IAM platforms</p></li><li><p>
Endpoint management tools (Jamf, Intune, Kandji, etc.)<br>
ITSM systems (Jira, Linear, ServiceNow, etc.)</p></li></ul></li></ul><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li><p>
Strong troubleshooting skills across hardware, SaaS, networking basics, and identity</p></li><li><p>
Experience with SaaS administration and lifecycle management</p></li><li><p>
Basic scripting or automation skills (PowerShell, Bash, or similar) preferred</p></li><li><p>
Comfortable working in cloud-first environments</p></li></ul><h3 class="jobSectionHeader"><b>
Mindset</b></h3><ul><li><p>
Builder mentality &mdash; you improve things instead of working around them</p></li><li><p>
Highly organized and documentation-driven</p></li><li><p>
Bias toward action and ownership</p></li><li><p>
Comfortable with ambiguity and rapid change</p></li><li><p>
Strong communicator who can translate technical concepts to non-technical audiences</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
We Offer</b></h1><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.<br>
The below benefits are for full-time US employees.</p><p>
<b>Ownership:</b> Equity in a fast-growing company<br>
<b>Financial Wellness:</b> 401(k) match, competitive compensation, financial coaching<br>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching<br>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, $500 wellness stipend<br>
<b>Growth:</b> $2,000 learning stipend, ongoing development<br>
<b>Remote &amp; Office:</b> Internet, commuting, and free lunch/gym in our SF office<br>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days<br>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p>
Explore our mission, values, and comprehensive US benefits at <b>joinhandshake.com/careers</b>.</p><p>
Compensation Range: $116K - $145K</p></div>

Senior IT Support Analyst

<div></div><div><p><b>Date: </b>May 7, 2026
</p><p><b>Location:</b> Springfield, VA, Virginia, United States
</p><p><b>Company: </b>HII's Mission Technologies division
</p><div><p>Requisition Number: 28134</p>
<p>
Required Travel: 0 - 10%</p>
<p>
Employment Type: Full Time/Salaried/Exempt</p>
<p>
Anticipated Salary Range: $90,418.00 - $170,000.00</p>
<p>
Security Clearance: TS/SCI
</p><p>Level of Experience: Mid</p><br>
<p></p>
<p>
This opportunity resides with <b>Warfare Systems (WS)</b>, a business group within HII&rsquo;s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.</p>
<p>
HII works within our nation&rsquo;s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.</p><br>
<p></p>
<p><b>
Leadership Mindset at HII &ndash; Mission Technologies</b></p>
<p>
Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:</p><br>
<ul>
<li><b>Know &amp; Grow Your People</b> &ndash; Commit to learning and supporting team success.</li>
<li><b>Build Relationships</b> &ndash; Communicate openly, collaborate well, and build trust.</li>
<li><b>Take Ownership</b> &ndash; Deliver on commitments and take pride in your work.</li>
<li><b>Customer First</b> &ndash; Focus on the mission and those we serve.</li>
<li><b>Shape the Future</b> &ndash; Bring ideas, curiosity, and continuous improvement.</li>
<li><b>Act with Urgency</b> &ndash; Take initiative and follow through with purpose.</li><br>
</ul>
<p>These capabilities guide how all employees contribute to our shared success across Mission Technologies.</p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Description</b></h2>
</div><div><p>
HII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.</p>
<p>
If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!</p><br>
<p></p>
<p>
Level 3 salary range: 90,418-167,918</p>
<p>
Level 4 salary range: 113-587- 210,948</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Job Responsibilities</b></h2>
</div><div><ul><li>Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)</li>
<li>Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions</li>
<li>Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams</li>
<li>Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability</li>
<li>Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)</li>
<li>Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2>
</div><div><p><b>
Level 3 : </b>6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.</p>
<p><b>
Level 4: </b>10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.</p><br>
<p></p>
<p><b>
Required experience: </b>5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations.
</p><p>Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria.<br>
Experience working on/with Agile/Scrum delivery teams</p><br>
<p></p>
<p><b>
Security + Certification to be obtained within 3 monhts of hire.</b></p><br>
<p></p>
<p><b>
TS/SCI clearance required at time of hire with ability to obtain Poly.</b></p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Preferred Requirements</b></h2>
</div><div><p><b>
Desired certifications or training: </b>ServiceNow Certified Implementation Specialist &ndash; ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master. ServiceNow Certified System Administrator (CSA)</p>
<p><b>
Desired experience: </b>Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.</p></div></div></div><p><br>
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.<br>
<br>
<b>Meet HII&rsquo;s Mission Technologies Division</b><br>
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you.<br>
<br>
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
<br>
<br>
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.<br>
<br>
<b>Why HII</b><br>
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.<br>
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Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.<br>
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<b>Together we are working to ensure a future where everyone can be free and thrive.</b><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.<br>
<br>
<b>Do You Need Assistance?</b><br>
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to <b>buildyourcareer@hii-co.com</b> and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call <b>1-844-849-8463</b> for assistance. Press #3 for HII Mission Technologies.</p></div></div><p></p>

ServiceNow Technical Business Analyst

Leidos

<div><p><b>Description</b>
</p><p>This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced <b>Senior Service Desk Analyst (Tier 1) </b>to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations.</p><p>
In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement&mdash;helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success.</p><p>
This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.</p><p></p><p><b>
Primary </b><b>Responsibilities:</b></p><ul><li><p>
Serve as the first line of technical support for users, performing initial triage and resolving routine issues.</p></li><li><p>
Provide <b>technical support</b> for user issues including account access, system functionality, and platform services.</p></li><li><p>
Resolve <b>Tier 1 and Tier 2 service desk tickets</b>, including troubleshooting and issue diagnosis.</p></li><li><p>
Support intake, categorization, routing, and tracking of service desk requests across WDP environments.</p></li><li><p>
Troubleshoot issues related to user access, system performance, and platform tools.</p></li><li><p>
Coordinate escalation of complex issues to Tier 3 support and engineering teams.</p></li><li><p>
Ensure compliance with <b>SLAs, KPPs, and service desk performance metrics</b>.</p></li><li><p>
Support onboarding, account management, and access provisioning activities.</p></li><li><p>
Contribute to development and maintenance of <b>knowledge base content, SOPs, and FAQs</b>.</p></li><li><p>
Monitor service desk trends and identify opportunities for process improvement.</p></li><li><p>
Support automation and optimization of service desk workflows where applicable.</p></li><li><p>
Collaborate with engineering, data, and platform teams to support issue resolution and system improvements.</p></li><li><p>
Provide reporting on service desk activity, incidents, and performance metrics.</p></li><li><p>
Support automation of service desk processes, including use of AI-enabled tools and workflow automation.</p></li><li><p>
Provide reporting and analysis on service desk performance, incidents, and user trends.</p></li><li><p>
Support onboarding, access management, and troubleshooting for users across multiple security environments.</p></li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li><p>
Active <b>Secret Clearance.</b></p></li><li><p>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, or related technical discipline and <b>8 + years </b>of relevant experience <b>OR</b> Master&rsquo;s degree in a related field and <b>6 + years </b>of relevant experience.</p></li><li><p><b>
At least one of the following foundational qualification pathways consistent with DoD 8140 requirements:</b></p><ul><li><p>
Current DoD 8570/8140 baseline certification appropriate for Intermediate Technical Support Specialist roles (e.g., <b>Security+, CySA+, or equivalent</b>),</p></li><li><p>
Offerings listed in the DoD 8140 Training Repository,</p></li><li><p>
Demonstrated equivalent training and experience qualifying under DoD 8140 foundational qualification alternatives.</p></li></ul></li><li><p>
Experience providing technical support in enterprise environments.</p></li><li><p>
Experience supporting Tier 1 and Tier 2 service desk operations.</p></li><li><p>
Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar).</p></li><li><p>
Experience troubleshooting user access, system, and application issues.</p></li><li><p>
Strong problem-solving and communication skills.</p></li><li><p>
Familiarity with IT service management (ITSM) principles and practices.</p></li><li><p>
Excellent problem-solving and troubleshooting skills.</p></li><li><p>
Ability to work in a fast-paced, dynamic environment.</p></li><li><p>
Knowledge of DoD security policies and procedures.</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Active <b>TS/SCI Clearance.</b></p></li><li><p>
Experience supporting service desk operations across NIPRNet, SIPRNet, and JWICS environments.</p></li><li><p>
Experience supporting enterprise data, analytics, or AI platforms.</p></li><li><p>
Experience implementing service desk process improvements or automation.</p></li><li><p>
ITIL certification or equivalent service management certification.</p></li><li><p>
Experience with knowledge management systems and user support documentation.</p></li><li><p>
Experience operating within SAFe or Agile environments.</p></li><li><p>
Familiarity with cloud-based environments and security enclaves (IL2, IL5, IL6, JWICS).</p></li><li><p>
Experience implementing <b>service desk automation, AI chatbots, or workflow optimization</b>.</p></li><li><p>
Knowledge of data analytics and artificial intelligence applications in a user support context.</p></li></ul><p></p><p><b>
Clearance Required:</b></p><ul><li><p>
Must possess an active Secret clearance at time of consideration.</p></li></ul><p></p><p>
#ADVANA</p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
May 8, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $82,550.00 - $149,225.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Senior Service Desk Analyst (Tier 1) - WDP

AMS Staffing Inc.

<div>
 <p>
  Please connect with me on LinkedIn as well @Grant Price
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  <strong>
   Job Title: IT Support Analyst
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   Location: Houston-77056
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  <strong>
   Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
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  <strong>
   Work Environment:
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  Hybrid (4 days in office/1 remote)
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  <strong>
   Term: Permanent
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  <strong>
   Bachelor&rsquo;s degree required: No
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  <strong>
   Referral Fee:
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   AMS will pay $500 should the person you refer gets hired
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  <strong>
   JOB DESCRIPTION
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  <strong>
   Job Summary: IT Support Analyst &ndash; Houston, TX
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 <p>
  Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
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  <strong>
   Key Responsibilities:
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   Provide Tier 1 help desk support via ticketing system
  </li>
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   Troubleshoot software, hardware, and networking issues for both onsite and remote users
  </li>
  <li>
   Assist with user onboarding and offboarding
  </li>
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   Maintain IT inventory and manage equipment check-in/out
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   Support anti-virus software, patch management, and network troubleshooting
  </li>
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   Help maintain the help desk portal and document internal how-tos
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   Set up and support conference room tech and user phone/headset systems
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 </p>
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  <strong>
   Required Skills:
  </strong>
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   Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  </li>
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   Basic networking knowledge (TCP/IP, DHCP, DNS)
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   Understanding of Group Policies, file and print services, and event log analysis
  </li>
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   Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
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   Strong organizational, communication, and customer service skills
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  <strong>
   Physical Requirements:
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   Must be able to lift up to 30 pounds
  </li>
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 </p>
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 </p>
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  <strong>
   Education:
  </strong>
 </p>
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  <li>
   Minimum high school diploma or equivalent
  </li>
 </ul>
</div>


IT Support Analyst- 3578759

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