senior technical support analyst

ZS Associates

<div>:
<p><b>
ZS</b> is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by <b>bringing together data, science, technology</b> and <b>human ingenuity</b> to deliver better outcomes for all. Here you&rsquo;ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a <b>client-first mentality</b> to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.</p>
 :
<p><b>
Senior IT Solutions Analyst</b></p><p></p><p><br>
We are looking for a seasoned Senior IT Solutions Analyst with strong IT customer support experience to join our team in Pune, India. This role focuses on evaluating the effectiveness, adoption, and user experience of IT solutions provided to end-users. You will work closely with technical teams to support the rollout of modern technologies and ensure user readiness through testing and feedback. A key part of the role involves creating clear, engaging enablement and communication materials such as job aids, knowledge base articles, training content, and newsletters. This is a unique opportunity to bridge IT innovation and user experience, driving global impact through effective solution deployment.</p><p></p><p><b><br>
What you&rsquo;ll do:</b>
</p><p><b>Senior IT Solutions Analyst</b> in the <b>Enterprise</b> will&hellip;</p><ul><li>
Collaborate with cross-functional IT teams and subject matter experts to review, edit, and finalize documentation</li><li>
Learn from subject matter experts and provide testing</li><li>
Suggest improvements to technology or the deployment process to improve user experience and/or adoption</li><li>
Assist in creating communication plans and user-facing materials for IT solution rollouts or changes</li><li>
Work regularly with our IT Help Desk to curate content that enables employees to troubleshoot and resolve common technical issues</li><li>
Work with the rest of the Solutions team to review current solutions</li><li>
Perform additional duties as required from time to time</li></ul><p></p><p><b><br>
What you&rsquo;ll bring:</b></p><ul><li>
BS/BA in Information Systems, English, Computer Science, or other relevant field of study required</li><li>
3+ years of work experience in IT and MS Office suite hands-on experience</li><li>
Having a user-centric approach and ensuring solutions are user-friendly and meet their requirements</li><li>
Aptitude for identifying issues and developing effective solutions</li><li>
Outstanding organizational/time management, planning and prioritization skills</li><li>
Experience and ability in clearly explaining technical concepts to non-technical end users and stakeholders</li><li>
Excellent command over the English language (especially grammar and sentence composition skills) required</li><li>
Fluency in English</li><li>
Client-first mentality</li><li>
Intense work ethic</li><li>
Collaborative spirit and problem-solving approach</li></ul>
 :
<div><b>
How you&rsquo;ll grow:</b></div><ul><li>
Cross-functional skills development &amp; custom learning pathways</li><li>
Milestone training programs aligned to career progression opportunities</li><li>
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions</li></ul><div></div><div><b><br>
Perks &amp; Benefits:</b></div><div>
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.<br>
</div><div></div><div><b>Hybrid working model:</b></div><div>
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.</div><div></div><div><b><br>
Travel:</b></div><div>
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.</div><div></div><div><b><br>
Considering applying?</b></div><div>
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems&mdash;the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.</div><div></div><div><br>
If you&rsquo;re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.<br>
<br>
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.<br>
<br>
<b>To complete your application:</b><br>
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.<br>
<br>
NO AGENCY CALLS, PLEASE.<br>
<br>
Find Out More At:<br>
www.zs.com</div></div>

Senior IT Solutions Analyst

Advancesoft India Pvt Ltd.

<p><b>Job Description &ndash; ServiceNow Technical Business Analyst (BA) - Remote</b></p><p><b>=======================================================</b></p><p><b>Location:</b> Remote<br/><b>Role Type:</b> Full-Time / Permanent</p><p><b>Exp Required</b>: 5+ Yrs<br/><b>Compensation:</b> Best to the Industry<br/><b>Notice Period:</b> Immediate</p><p><b>Timezone</b>: Singapore Timezone</p><p><b>Role Overview</b></p><p>We are looking a <b>ServiceNow Technical Business Analyst (BA)</b> to work for a government sector project . The ideal candidate will have strong technical expertise in ServiceNow (preferably CSM), proven experience in system integration projects, and the ability to bridge business requirements with technical solutions.</p><p><b>Key Responsibilities</b></p><ul><li>Gather, analyze, and document business requirements for ServiceNow implementations.</li><li>Collaborate with stakeholders, technical teams, and vendors to ensure alignment of solutions with business needs.</li><li>Support ServiceNow configuration, integration, and workflow design (Flow Designer, PSDS architecture).</li><li>Conduct gap analysis and propose technical solutions for system integration projects.</li><li>Ensure compliance with project standards, policies, and government regulations.</li><li>Provide hands-on support in ServiceNow development or administration when required.</li><li>Assist in testing, validation, and deployment of ServiceNow modules (preferably CSM).</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>5+ years of Business Analyst experience.</li><li>Minimum 3 years on <b>System Integration (SI) projects</b>.</li><li>Minimum 2 years of hands-on experience with <b>ServiceNow platform</b>, preferably <b>CSM</b>.</li><li>Strong technical understanding of ServiceNow integration capabilities, server configuration, Flow Designer, and PSDS architecture.</li><li>Hands-on experience with ServiceNow Development or Administration (CSM preferred).</li></ul><p><b>Certifications (Highly Desirable)</b></p><ul><li>ServiceNow CSM Implementation Specialist</li><li>ServiceNow CSA (Certified System Administrator)</li><li>ServiceNow Integration Hub Specialist</li><li>Business Analysis certifications such as <b>CBAP</b> or <b>CCBA</b> are advantageous</li></ul><p><b>Application Process</b></p><p>Interested candidates should send their profile to <b>ravi@advancesoftinc.com</b> along with:</p><ul><li>Current CTC:</li><li>Exp CTC:</li><li>Notice period details:</li><li>Total Relevant Exp:</li></ul><p>Job Types: Full-time, Contractual / Temporary<br/>Contract length: 24 months</p><p>Pay: ₹2,000,000.00 - ₹3,000,000.00 per year</p><p>Application Question(s):</p><ul><li>Will you work remotely on Singapore timezone?</li><li>Your Current CTC?</li><li>Your Expected CTC?</li><li>Your Notice Period?</li><li>Your Total Relevant Exp?</li></ul><p>Work Location: Remote</p>

Senior ServiceNow Technical Business Analyst

Herbalife

<div>Overview:
<div><b>
THE ROLE:</b></div><div>
As a Senior Analyst in the Business Systems Support team, you will play a crucial role in supporting the design of business processes to optimize and develop technology solutions on the business side. You will work closely with end users and technical teams to resolve system-related issues. You will assist in implementing enhancements to Oracle modules, the ServiceNow catalog services, and other business-related applications within the scope of the Business Systems Support team.</div><p></p><div><b>
HOW YOU WOULD CONTRIBUTE:</b></div><ul><li><div>
Provide hands-on support and troubleshoot daily system issues.</div></li><li><div>
Contribute to identifying and resolving core problems reported by the business.</div></li><li><div>
Gather business requirements and define the scope of changes with business users.</div></li><li><div>
Provide input on process improvements, technical solutions, and innovations.</div></li><li><div>
Assist in technology projects by addressing testing issues in collaboration with the technology team.</div></li><li><div>
Conduct functional testing and support user testing for system enhancements as needed.</div></li><li><div>
Assist in preparing functional documentation.</div></li><li><div>
Support the training program and the development of the global training hub.</div></li><li><div>
Collaborate with business users, developers, and the management team.</div></li><li><div>
Support other tasks and projects as requested by the line manager.</div></li></ul><p></p><div><b>
WHAT&rsquo;S SPECIAL ABOUT THE TEAM:</b></div><div>
The GBS Business Systems Support team, part of the GBS Service Management Team, is at the forefront of driving operational excellence for the systems used by the GBS organization. As the primary point of contact for GBS centers, Finance, and HR, we provide essential support for strategic systems and technology projects.</div><div>
Joining this dynamic team means you will have the opportunity to shape process and system solutions, influence strategy, and collaborate across functions to create a meaningful impact on our organization's journey toward excellence.</div><p></p><div><b>
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:</b></div><div><b>
Experience Required</b></div><ul><li><div>
Over 3 years of experience in collecting and validating business requirements.</div></li><li><div>
Over 1 year of experience maintaining Oracle Finance Applications and ServiceNow.</div></li><li><div>
Experience conducting application testing.</div></li><li><div>
Experience with reporting tools (Oracle BI, Microsoft Power BI).</div></li><li><div>
Experience working on global projects.</div></li><li><div>
Proven experience as a Subject Matter Expert (SME) or individual contributor.</div></li></ul><div><b>
Essential Technical Skills/Knowledge</b></div><ul><li><div>
Strong technical knowledge of Oracle Finance modules (Receivables, Payables, Intercompany, Fixed Assets, Cash Management, and General Ledger) in EBS/Cloud.</div></li><li><div>
Experience with SQL.</div></li><li><div>
Basic technical knowledge of ServiceNow architecture and integrations.</div></li><li><div>
Knowledge of IT Service Management tools.</div></li><li><div>
Proficiency in using shared work tools.</div></li><li><div>
Good understanding of financial processes (P2P, O2C, R2R).</div></li><li><div>
Knowledge of Oracle reporting tools.</div></li><li><div>
Understanding of the project lifecycle and the roles of project participants.</div></li><li><div>
System troubleshooting: Ability to provide hands-on support and troubleshoot system issues reported globally.</div></li><li><div>
Documentation: Ability to prepare functional documentation and system guides for end users, collecting business requirements on the how and why.</div></li></ul><div><b>
Power Skills</b></div><ul><li><div>
Ability to work independently with minimal supervision.</div></li><li><div>
Ability to set priorities based on business requirements and manager&rsquo;s guidelines.</div></li><li><div>
Aptitude for delivering training to end users across a wide audience.</div></li><li><div>
Proficiency in English, both verbal and written.</div></li><li><div>
Collaboration: Ability to collaborate with cross-functional teams.</div></li><li><div>
Problem-solving: Strong problem-solving skills, leading the identification and resolution of technical issues, and taking ownership and responsibility for outstanding system issues and queries.</div></li></ul><div><b>
Additional Skills and Qualifications (Nice to Have)</b></div><ul><li><div>
Experience with SharePoint Online, PowerApps, Power Automate, or Power BI.</div></li><li><div>
Experience with the implementation of Oracle Fusion or ServiceNow.</div></li></ul><p></p><div><b>
Education</b></div><ul><li><div>
A bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.</div></li></ul></div>

Sr. Analyst, Business Systems Support

<div><p><b>Position Type :
</b></p>Full time<p><b>
Type Of Hire :
</b></p>Experienced (relevant combo of work and education)<p><b>
Education Desired :
</b></p>Bachelor of Commerce/Business<p></p><p><b>
Job Description</b></p><p>
Addresses technical inquiries, resolves issues, and contributes to the success of our products to build positive relationships with customers, understand their unique needs, and contribute to overall customer satisfaction. Collaborates with the senior support team to address more complex technical challenges. Works closely with the support team to share knowledge, address challenges, and contribute to a collaborative team environment.</p><p></p><p><b>
What You Will Be Doing</b></p><ul><li><p>
Respond to client support tickets via email and Teams, providing timely and professional technical assistance.</p></li><li><p>
Troubleshoot regulatory reporting issues involving trading data, order flow processing, and system configurations.</p></li><li><p>
Analyze financial trading data</p></li><li><p>
Configure systems and data mappings for bank and financial‑institution clients.</p></li><li><p>
Collaborate with senior support analysts on complex regulatory challenges and escalations.</p></li><li><p>
Document recurring issues, product behaviors, and recommended solutions to support continuous improvement.</p></li><li><p>
Interpret product specifications and ensure client configurations comply with regulatory requirements.</p></li><li><p>
Support business‑to‑business service needs for compliance departments at partner institutions.</p></li><li><p>
Perform other related duties as assigned.</p></li></ul><p></p><p><b>
What You Bring</b></p><ul><li><p>
Strong working knowledge of financial markets, stock trading workflows, and order/route/trade data.</p></li><li><p>
Advanced Excel skills, including extracting, analyzing, and compiling large datasets.</p></li><li><p>
Ability to analyze technical issues, interpret data, and communicate solutions clearly.</p></li><li><p>
Strong written and verbal communication skills when working with clients and internal teams.</p></li><li><p>
Ability to work independently with general supervision and manage multiple tasks at once.</p></li><li><p>
Problem‑solving mindset with strong attention to detail.</p></li><li><p>
Ability to interpret product specifications and align solutions to compliance requirements.</p></li><li><p>
SQL proficiency (required)</p></li><li><p>
Strong Excel/data analysis skills</p></li><li><p>
Regulatory/financial trading background</p></li></ul><p></p><p><b>
What We Offer You</b></p><ul><li><p>
Competitive compensation and benefits package.</p></li><li><p>
Professional development opportunities in regulatory, technical, and financial domains.</p></li><li><p>
Collaborative and supportive team environment with opportunities to learn from senior experts.</p></li><li><p>
Exposure to critical financial‑compliance systems and high‑impact client operations.</p></li></ul><p></p><p><b><br>
Privacy Statement</b></p><p></p><p>
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><p></p><p><b>
EEOC Statement</b></p><p></p><p>
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here</p><p><br>
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</p><p></p><p><b>
Sourcing Model</b></p><p></p><p>
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><p></p><p>
#pridepass</p></div>

Analyst II , Product Technical Support

Puget Sound Energy

<div><p>Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.</p><p></p><p><br>
PSE's Engineering Operations team is looking for qualified candidates to fill an open <b>Senior Business Support Analyst</b> position!</p><p><br>
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Standards, Quality, and Field Engineering teams. Responsible for technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. Support in the review and assessment of invoices for contracted engineering work or procured tools or equipment.</p><p></p><p><br>
Will support multiple departments in driving forward project management activities, data gathering and presentation support, process development and support, and other larger corporate initiatives. Will also support various Technical Communications activities support, including helping updating of websites, online forms, and various standards including the MatCat.</p><p></p><p><br>
Upholds the safety compliance standards inherent in PSE&rsquo;s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.</p><p>
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Uses advanced analytics and/or statistical methods to study and analyze available data and processes to determine trends, root causes, metrics, and leading and lagging indicators.<ul><li>
Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.</li><li>
Develops metrics and ongoing analysis for team support and improvement.</li><li>
Assesses current practices and develops new modeling approaches, tools, and process
<br>
improvement techniques.</li></ul></li><li>
Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.</li><li>
Builds strong relationships with internal and external stakeholders and constituents.</li><li>
Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.</li><li>
Develops and applies process improvement methodologies to business processes and procedures.</li><li>
Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><br>
LEADERSHIP SUPPORT</p><ul><li>
Web site (new main pages/changes of note).</li><li>
Metrics, KPI, and dashboard support (PowerBI)</li><li>
Organization of team resources, such as Teams sites, OpenText, or physical storage resource areas</li><li>
Backup/co-owner for department inboxes</li><li>
Co-approver of IAM requests</li></ul><p></p><p><br>
ENGINEERING TEAMS SUPPORT:</p><ul><li>
IT and Operations Technology (OT) support</li><li>
Assistance in coordinating Field Engineer data analysis, quality checking, and archiving</li><li>
Analysis and data entry support involving new commodities and SAP</li><li>
Assistance with authoring reports, such as WORD articles, RCAs, whitepapers, or other reports</li></ul><p>
Project management assistance.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2></div><div><ul><li>
Associate&rsquo;s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience.</li><li>
Experience working with relational database sytems (querying, analysis, reporting).</li><li>
Solid written, interpersonal, and group communication skills.</li><li>
Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos.</li><li>
Excellent problem solving skills.</li><li>
Project management skills.</li><li>
Ability to understand and explain technical concepts.</li><li>
Excellent writing, communication and customer service skills.</li><li>
Strong time management and organizational skills.</li><li>
Experience in providing guidance and direction to lower staff.</li><li>
Ability to take initiative and work both independently and as part of a team to accomplish objectives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Desired Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in related field.</li><li>
Experience leading projects or smaller teams.</li><li>
7 years utility-related experience.</li><li>
Related business-specific experience may include:<ul><li>
Advanced relational database experience (MS Access, SQL, Oracle).</li><li>
Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics).</li><li>
Experience in Adobe Acrobat Pro.</li><li>
Experience in CAD systems, such as AutoCAD or Microstation</li><li>
Programming language (Visual Basic, SQL, VB.NET, HTML).</li><li>
Knowledge of rate-making process.</li><li>
Familiarity with SAP, BI, PACE.</li></ul></li><li>
Process documentation and improvement experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div></div></div><div></div><p>
At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.</p><p></p><p><br>
The pay range for this position is $82,000.00 - $136,300.00, and this position is eligible for annual goals based incentive bonuses.</p><p></p><p><br>
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page<i> - </i><i>Why Work For Us (pse.com)</i><i>.</i></p><p></p><p><br>
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.</p><p></p><p><br>
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.</p><p></p><p><br>
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.</p></div>

Senior Business Support Analyst

Clinton Health Access Initiative

<div>Overview:
<div>
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.</div><div></div><div><br>
CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.</div><div><br>
</div><div>At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries.</div><div></div><div><br>
WJCF is an Indian not-for-profit entity, registered under Section 8 of the Indian Companies Act 2013, and has an affiliation agreement with the Clinton Health Access Initiative (CHAI). Our mission is to save lives and improve health outcomes in the country by enabling the government and private sector to strengthen and sustain quality health systems. WJCF has partnered with the Ministry of Health &amp; Family Welfare and state health departments since 2007, providing technical and operational support across key health priorities, including infectious diseases (COVID-19, hepatitis, HIV, TB, vector-borne diseases), non-communicable diseases (cervical cancer, diabetes, sickle cell disease), maternal and child health (anaemia, immunisation, diarrhoea, pneumonia), sexual and reproductive health, health insurance and digital health (AB PM-JAY, ABDM), oxygen and hypoxemia management, safe drinking water, and climate and health.</div><div></div><div><br>
Learn more about our exciting work: http://www.clintonhealthaccess.org</div><div></div><div><b><br>
Programme Overview:
</b></div><div>Vector Borne Diseases (VBDs) such as malaria, visceral leishmaniasis (VL, also called kala-azar), lymphatic filariasis (LF), dengue, chikungunya, and Japanese encephalitis remain major public health concerns in India.</div><div><br>
</div><div>India has achieved remarkable reductions in VBD cases and deaths over recent decades. Malaria cases have reduced from 75 million at the time of India&rsquo;s independence to ~200,00 in 2023-24, while deaths have reduced from 800,000 to 83 during the same period. For LF, though active transmission and infection rates have declined, the chronic manifestations remain significant. India reported about ~600,00 lymphoedema cases and ~125,000 hydrocele cases caused by filarial worms in 2023. For VL, cases have reduced to ~500 in 2023. The Government of India has committed to the elimination of several VBDs within defined timelines- for example, eliminating malaria by 2030 and lymphatic filariasis and kala-azar ahead of global targets.</div><div></div><div><br>
Despite these gains, these illnesses continue to contribute substantially to disease burden, morbidity, mortality and disability, particularly among populations living in rural, remote, or otherwise underserved areas. Climate change, urbanization, migration, environmental factors, and gaps in vector control and surveillance continue to challenge disease elimination efforts.</div><div></div><div><br>
The National Center for Vector Borne Diseases Control (NCVBDC) is the nodal agency under the National Vector Borne Disease Control Programme (NVBDCP) responsible for orchestrating the government&rsquo;s response to VBDs. Its roles include policy formulation, standard setting, strategic planning (including disease elimination timelines), surveillance strengthening, capacity building, coordinating multi-sectoral and inter-governmental efforts, and deploying innovations in vector control, diagnostics, and community engagement.</div><div><br>
</div><div><b>Project Background:</b>
</div><div>WJCF is privileged to support NVBDCP's bold vision of accelerated elimination of VL and LF through an embedded technical support unit (TSU) since 2020. This TSU provides support to the NCVBDC including, inter alia:</div><ul><li>
Strengthened technical and managerial support to NVBDCP management</li><li>
Enhanced disease intelligence and analytics for improved programmatic decisions-making</li><li>
Adoption of dynamic innovations across disease portfolios, and, effective and sustained investments in the space of NTDs/VBDs</li><li>
Steering partnerships and multi-sector response</li></ul><p><b>
Position Summary:</b></p><div>
WJCF is seeking a highly motivated individual with outstanding credentials and demonstrated analytical abilities to work within NCVBDC. The Analyst would deliver critical and on-demand program insights by leveraging multiple data sources and field insights. They will also support data collation, analysis and visualization and identification of innovative approaches/technologies to support the elimination goals. The Analyst will report to the Lead for the VBD TSU.</div>
Responsibilities:
<ul><li>Consolidate and clean data from multiple sources and conduct multi-dimensional analysis for offering purposive insights to officials at NCVBDC.</li><li>
Develop and socialize pre-defined and custom-defined reports and dashboards for NCVBDC, state, and sub-state functionaries to utilize for routine program planning, decision-making, monitoring and management.</li><li>
Develop technical briefs and fact sheets to communicate key findings and suggestions across a matrixed government organization.</li><li>
Support the documentation of program progress through reports, presentations, and templates for effective internal use and dissemination of reports at the state and national levels.</li><li>
Undertake periodic visits to States/UTs and districts to identify challenges and address gaps.</li><li>
Undertake other responsibilities as needed.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in public health, statistics, economics, life sciences or other related fields with minimum 2 years of professional experience; or master&rsquo;s degree with minimum 1 year of professional experience.</li><li>
Professional experience in a dynamic and innovative work environment, inter alia, life science research, impact evaluation, development consulting, public sector advisory.</li><li>
Previous experience with M&amp;E, Data analytics and dashboard development for funded projects.</li><li>
High levels of proficiency in Microsoft Word, Excel, and PowerPoint.</li><li>
Ability to work independently in high-pressure and unstructured settings, to work closely within and across other teams and to adapt to new environments and challenges.</li><li>
Excellent written and oral communication skills in English, problem-solving and strong organizational abilities and detail-oriented approach.</li><li>
Willingness to travel frequently (~20-30% time).</li></ul><p><b>
Last Date to Apply:</b> 22nd March, 2026</p></div>

M&E Analyst - VBD Technical Support Unit

Epsilon

<div><b>Overview</b><br>
<b>About Business Unit:</b><br>
SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
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Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.
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Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
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<b>Responsibilities</b><br>
<ul><li>
Ability to analyze, troubleshoot and resolve customer issues.
</li><li>Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
</li><li>Good abilities to build relationships and strong Customer focus
</li><li>Serves as customer contact for technical and service related problems
</li><li>Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
</li><li>Ability to deal with stressful situations with colleagues and customers
</li><li>Must have the ability to communicate effectively in English language both verbal and written
</li><li>Documenting troubleshooting and problem resolution steps, by determining best course of action.
</li><li>Should be able to understand development code for debugging purposes when needed.
</li><li>Ability to learn and adapt to new technologies based on organization needs
</li><li>Ensure all tickets meet the targets for resolution, escalation, documentation &amp; completion.
</li><li>Train and mentor team members and perform other duties as assigned.
</li><li>Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
</li><li>Create and report product improvement ideas including functional enhancements and supportability improvements.
</li></ul><br>
<b>Qualifications</b><br>
<ul><li>
Bachelor's Degree in computer or engineering related field (or related field experience).
</li><li>Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.
</li><li>Support Application running on Java/.net, with the ability to understand the code.
</li><li>RHEL operating system (certification preferred)
</li><li>A good AWS, Networking and Communication protocol knowledge
</li><li>Experience in Oracle DB and writing simple to medium complex sql queries
</li><li>Shell/Perl Scripting experience with a good knowledge of API, Webhooks &amp; HTML.
</li><li>Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
</li><li>Should be a self - driven individual and be able to independently handle the assignments.
</li><li>Development background in Java or .net would be a plus.
</li><li>Willingness to work in a 24/7 shifts.
</li></ul><br>
<b>Additional Information</b><br>
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.<br>
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Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.<br>
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Our pillars aren't just words. They're how we show up every day.<br>
<ul><li><b>
People centricity: </b>We focus on employee well-being in an environment where colleagues truly care about each other.</li><li><b>
Collaboration:</b> We work together, support one another, and collectively achieve goals.</li><li><b>
Growth:</b> There are endless opportunities for growth through learning, development and career advancement.</li><li><b>
Innovation: </b>We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li><b>
Flexibility:</b> We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul><br>
Our values guide us to create value for our clients, our people and consumers.<br>
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul><br>
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.<br>
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<b>Epsilon is an Equal Opportunity Employer.</b>
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Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.</div>

Senior Product Support Analyst

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