senior technical support analyst

Pinao Consulting, LLC

<div><p><b>JOB DESCRIPTION:</b></p><div>
Pinao Consulting is seeking a Congressional Support Analyst / Management Analyst (Senior) to serve as senior advisor on legislative affairs; lead complex responses and briefings to external stakeholders. This role will provide a variety of high-level support and analysis to the F-35 JPO community by supporting the drafting, development, and coordination and preparation of staffing papers and packages in response to Congressional Staff and Congressional inquiries; providing quick turn analysis on F-35 programmatic/financial impacts of Congressional bills; and attending Congressional hearings and briefings with the F-35 staff.</div><div></div><p><b><br>
DUTIES and RESPONSIBILITIES:</b></p><ul><li>
Lead development of executive‑level briefings and formal replies to committees and staffers.</li><li>
Provide strategic counsel to JPO leadership on legislative risks/opportunities; advise on engagement strategies.</li><li>
Coordinate multi‑office inputs; ensure technical and financial elements are consistent and defensible.</li><li>
Mentor journeyman analysts; enforce quality standards and SLAs.</li></ul><div></div><div><b><br>
REQUIRED QUALIFICATIONS:</b></div><div></div><div><br>
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below.</div><div></div><div><b><br>
Skills / Qualifications:</b></div><ul><li>
Deep knowledge of DoD policy, appropriations/authorization processes, and Hill protocol.</li><li>
Senior‑level communication and negotiation.</li><li>
Experienced in Microsoft Office Suite</li></ul><div></div><div><b><br>
Education:</b></div><ul><li>
Minimum Bachelors degree in related subject or discipline OR equivalent combination of education and work experience</li></ul><div></div><div><b><br>
Security Clearance:</b></div><ul><li>
Must be a U.S. Citizen and hold a Secret Clearance</li></ul><div></div><div><b><br>
Work Experience:</b></div><ul><li>
Minimum 10 years performing duties described in the description above; at least 5 years of experience working on or with Capitol Hill, in a legislative affairs or policy role within a federal agency, or in a government relations role, with a mix of government and defense or private sector experience.</li></ul><div></div><div><b><br>
ADDITIONAL INFORMATION:</b></div><div></div><div><b><br>
Job Type: </b>Full-time</div><div></div><div><b><br>
Location: </b>Arlington, VA OR Wright Patterson Air Force Base, OH</div><div></div><div><b><br>
Salary: </b>$115,000 &ndash; 120,000</div><div></div><div><br>
EEO Employer/Vet/Disabled</div><div>
Pinao is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.</div></div>

CONGRESSIONAL SUPPORT ANALYST/MANAGEMENT ANALYST (Senior) (Contingent)

Johnson Controls

<div><p><b>ServiceMax Support Technical Analyst</b></p><p></p><p>
Johnson Controls is searching for a <b>ServiceMax Support Technical Analyst</b> to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment.</p><p></p><p><b>
What you will do</b></p><ul><li>
Follow ServiceMax best practices and enforce data quality policies.</li><li>
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.</li><li>
Work with data provided from and to ERP systems and ETL tools like MuleSoft.</li><li>
Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.</li><li>
Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.</li><li>
Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.</li><li>
Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).</li><li>
Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.</li><li>
Work closely with delivery team and administrators to identify and implement system enhancements and improvements.</li></ul><p><b>
How you will do it</b></p><ul><li>
Work with architects and project managers to eliminate recurring tickets.</li><li>
Validate the performance of Salesforce solutions through rigorous testing and debugging.</li><li>
Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.</li><li>
Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.</li><li>
Facilitate technical delivery with Managed Services.</li><li>
Collaborates with Solution Architects.</li></ul><p></p><p><b>
Required:</b></p><ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or other related field.</li><li>
Min 4 years of implementation experience with Salesforce.</li><li>
Min 2 years of experience with ServiceMax application.</li><li>
Min 3 years in Agile and DevOps development.</li><li>
Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.</li><li>
Good knowledge of Data Loader tool.</li><li>
Experience on mobile application ServiceMax FSA/Go.</li><li>
Excellent communication skills in English.</li></ul><p></p><p><b>
Preferred:</b></p><ul><li>
Master's degree in computer science, Information Systems, or other related field.</li><li>
Direct experience or experience with integrating with ERPs.</li><li>
Knowledge of Databases &ndash; Oracle, SQL Server.</li><li>
Using technologies as MuleSoft, Oracle Integration Cloud.</li><li>
Experience with TrueContext application.</li><li>
Experience working in Field Service domain.</li><li>
ServiceMax administration certifications</li></ul><p></p><p><b>
Who we are</b></p><p>
At Johnson Controls, we&rsquo;re shaping the future to create a world that&rsquo;s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.</p></div>

Servicemax Support Tech Analyst

Public Health Institute

<div></div><div><div><h1 class="jobSectionHeader"><b>Lead Technical Support Analyst</b></h1>
<div><p><b>Posting Number:</b> #2098</p>
<p><b>Position Title:</b> Lead Technical Support Analyst</p>
<p><b>Closing Date:</b> Until Filled</p>
<p><b>Location:</b> Remote, USA</p></div><br>
<p></p>
<p>The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.</p>
<p>
PHI was distinguished as one of the top 50 &ldquo;Best Non-Profit Organizations to Work For&rdquo; by the Non-Profit Times in a national search.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Position Summary</b></h3>
<p>
C/NET Solutions CNExT Cancer Registry software is used by Cancer Registrars for meeting mandated cancer reporting as well as analysis of the cancer population at their medical center. Together with our Cancer Alert System, efficiency in identifying and reporting of cancer is realized. We meet HIPAA and security regulations and allow remote access. All C/NET Solutions software can be run in mixed technology environments where the highest standards in database security or remote access are required.</p>
<p>
The Lead Technical Support Analyst serves as the lead for the support team. This position provides a full range of C/NET software training and support to customers. Testing of software, customer training, writing documentation, and various types of non-routine communications with customers and staff are required. The Lead Technical Support Analyst must show proven analytical and problem-solving abilities as well as the ability to develop specifications work with multiple layers of network and application infrastructure and advanced knowledge of SQL. This position supports C/NET Solutions and our customers by providing training to new support staff and leading projects that require a high degree of technical knowledge and the use of helpdesk systems. The Lead Technical Support Analyst reports directly to the Information Technology Manager.</p>
<p>
This is a remote, regular full-time position with a work schedule of 40 hours per week. The incumbent must be able to work during core business hours, 6am to 3pm, for the Pacific Time zone; and work more than 8 hours a day, 40 hours a week, and on weekends as needed. Occasional travel may be required. Candidates in the United States (all Time Zones) are welcome to apply.</p>
<p>
Full salary range for this position: $86,029 to $127,149 per year. The typical hiring range for this position is from $86,029 (minimum) to $106,589 (midpoint), based on 100% FTE. The starting salary is determined using a variety of factors, such as the candidate&rsquo;s knowledge, skills, and experience, as well as internal equity consideration and budget availability.</p>
<p>
Employment Type: Full Time</p>
<h3 class="jobSectionHeader"><b>
Essential Duties &amp; Responsibilities</b></h3>
<p><b>
Software Support Users of CNExT and Cancer Alert System (CAS) software &ndash; 65%</b></p>
<ul>
<li>Leads high level customer and company projects by acting as Project Lead.</li>
<li>Leads direct communication with customers regarding customer needs or training.</li>
<li>Leads ticket distributions to Support Team.</li>
<li>Leads weekly ticket review calls.</li>
<li>Provides advice and support for ticket questions.</li>
<li>Acts as back up to Support Team Manager.</li>
<li>Provides regular support to ensure customer satisfaction in the use of CNExT and CAS software.</li>
<li>Conducts needs analysis to determine appropriate solution requirements for new or existing clients.</li>
<li>Consults with decision makers and customer&rsquo;s IT staff on implementation strategies and timelines.</li>
<li>Performs Project Lead duties, coordinating resources and tracking project deliverables when working on complex projects with enterprise customers.</li>
<li>Proactively contacts clients during the implementation process to assess their satisfaction and/or training needs.</li>
<li>Configures and installs software implemented via Citrix and Virtualization platforms.</li>
<li>Assists with troubleshooting of network and database connections as well as any PC and/or client issues related to CNExT and CAS software.</li>
<li>Understands Active Directory and user access/permissions in relation to network resources.</li>
<li>Logs all calls and assigns job numbers for called-in problems in CNET&rsquo;s trouble ticketing application.</li>
<li>Identifies software bugs and submits software modification (FixNotes) requests to the Programming department.</li>
<li>Documents resolutions for all reported support requests. Analyzing trends to prevent any future problems.</li>
<li>Escalates software problems raised by users.</li>
<li>Provides CNExT and CAS software training to users and staff.</li>
<li>Understands SQL server&rsquo;s and troubleshoot issues related to/impacting CNExT and CAS.</li>
<li>Applies various diagnostic utilities (Ex: Eureka Log, SQL Profiler, Edit Writer) to aid with troubleshooting ambiguous problems.</li>
</ul>
<p><b>Software Testing Support Functions &ndash; 20%</b></p>
<ul>
<li>Participates in software testing to ensure quality performance of the software program.</li>
<li>Provides appropriate documentation of any bugs or problems to Programming Team.</li>
<li>Tests or assigns testing of off-cycle edit metafile testing and files needed to resolve software &lsquo;bugs&rsquo;.</li>
<li>Makes software releases available to customers and sends announcements of the release.</li>
</ul>
<p><b>Technical Duties &ndash; 10%</b></p>
<ul>
<li>Provides end-user support to resolves technical issues.</li>
<li>Conducts research into a wide range of technical issues as required.</li>
<li>Assesses needs of current users and/or potential users of CNExT software and any related products.</li>
<li>Writes SQL queries as needed.</li>
</ul>
<p><b>Other Duties &ndash; 5%</b></p>
<ul>
<li>Participates in continuing education classes for the purpose of self-education as it relates to job duties.</li>
<li>Writes e-newsletter articles for customers.</li>
<li>Provides content for the customer and public websites.</li>
<li>Trains less experienced technicians and provides information to other technicians.</li>
<li>Conducts training courses, user meetings, and attends special conferences on behalf of C/NET Solutions.</li>
<li>Provides appropriate documentation regarding any potential customers as appropriate.</li>
<li>Provides new ideas and suggestions to improve company-wide systems and productivity.</li>
<li>Performs other related duties consistent with the scope and intent of the position.</li>
<li>Participates in cross-training with Special Projects team.</li>
<li>Access to Protected Health Information. This job requires access to Protected Health Information. Employees are responsible for reading, acknowledging and complying with all C/NET Solutions and Public Health Institute polices pertaining to confidentiality and the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Perform other duties as assigned.</li>
</ul><h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree plus 3 years or high school diploma plus 7 years of related experience.</li>
</ul><h3 class="jobSectionHeader"><b>Other Required Qualifications</b></h3>
<h5 class="jobSectionHeader"><b>Job-related knowledge:</b></h5>
<ul><li>Advanced PC, server, and network troubleshooting</li>
<li>Knowledge of Active Directory permissions and group</li>
<li>Knowledge of SQL and Access databases (understands language differences) and the use of SQL Management Studio.</li>
<li>Ability to work with and troubleshoot and repair relational</li>
<li>Extensive knowledge of CNExT products including registry, data entry, audit, SQL, multi-hospital, and CAS software products.</li>
<li>Knowledge of national/state cancer registry practices and procedures preferred, but not</li>
<li>Knowledge of server applications, data interchange and messaging, and system</li>
<li>Understands backup practices and aids customers in restoring SQL and Microsoft Access</li>
<li>Knowledge of HIPAA protected health information guidelines and</li>
<li>Knowledge of Health Informatics, Health Information Management or Cancer</li>
<li>Must be familiar with Citrix, VMware, AppV, and other virtualization</li>
<li>Ability to learn and utilize supporting programs like EditWriter, FixNotes, Helpdesk, and many others.</li>
<li>Working knowledge of Microsoft Outlook, Word, Excel, Access and</li>
</ul><h5 class="jobSectionHeader"><b>Job-related skills, including language, mathematical and reasoning (analytical) skills:</b></h5>
<ul><li>Good customer service and communications</li>
<li>Excellent organizational/project management</li>
<li>Good mathematical and analytical</li>
<li>Ability to assess, troubleshoot and resolve complex software problems and make recommendations for procedures to correct problems, often under stressful and time sensitive deadlines.</li>
<li>Strong time management skills with the ability to prioritize</li>
</ul><h5 class="jobSectionHeader"><b>Other:</b></h5>
<ul><li>Willingness to learn information technology and Cancer Registry as it applies to this</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Oncology Data Specialist (ODS) certification strongly preferred.</li></ul><br>
<p></p>
<p><b>
FAIR LABOR STANDARDS ACT (FLSA) STATUS</b></p>
<p>
This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.</p>
<p><b>
EEO Statement</b></p>
<p>
The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.</p>
<p><i>
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: </i><i>http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</i></p>
<p><b><i>
ADA Statement:</i></b></p>
<p><i>
The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.</i></p>
<p><b>
#LI-REMOTE</b></p>
<p>
To apply for any position, you must create an account on the Public Health Institute&rsquo;s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.</p>
<p>
We&rsquo;re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.</p>
<p>
Additional information about PHI&rsquo;s benefits and compensation offerings can be found <b>here</b>.</p></div></div>

Lead Technical Support Analyst

KoçDigital

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  As
  <strong>
   Ko&ccedil;Digital
  </strong>
  , we combine strength of
  <strong>
   Ko&ccedil; Holding
  </strong>
  to partner with our clients on their most complex digital challenges. Leveraging our Advanced Analytics and Internet of Things (IoT) solutions, we unlock tangible and lasting impact for its clients. Through Ko&ccedil;Digital Academy, our world class comprehensive training center on Advanced Analytics &amp; IoT, we enable our partners and customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  Here at Ko&ccedil;Digital, you&rsquo;ll have the chance to work with clients in every industry area. Ko&ccedil;Digital is a constellation of teams focused on driving practical results for clients by applying leading edge analytics approaches
 </p>
 <p>
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  We are seeking a Technical Business Analyst who will play a key role in the development and deployment of AI-Infused Manufacturing Platform named Platform3
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 <p>
  60.You will work closely with product owners, manufacturing experts and software development teams to analyze, design, and deliver scalable, data-driven solutions for digital manufacturing operations that will drive our company&rsquo;s growth in the futu
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   tiesAnalyze and document end-to-end manufacturing processes in alignment with Platform360 standa
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   rds.Translate business needs from production environments into clear, actionable user stories and functional specificati
  </li>
  <li>
   ons.Collaborate with software development teams to design data models and database schemas supporting MES functional
  </li>
  <li>
   ity.Write and validate SQL queries to verify data integrity, support troubleshooting, and confirm the accuracy of system repo
  </li>
  <li>
   rts.Support developers by clarifying requirements and ensuring alignment between business expectations and technical implementat
  </li>
  <li>
   ion.Work with product owners to define and prioritize features, epics, and user stories within Agile frameworks (Scrum/Kanb
  </li>
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   an).Participate in system testing and validation to ensure high-quality software delivery aligned with production process ne
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   eds.Prepare and maintain detailed documentation of business processes, decisions, and solution desi
  </li>
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   YouBachelor&rsquo;s degree in Engineering, Computer Science or a related fi
  </li>
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   eld.Minimum 5+ years of experience as a Technical or Business Analyst in manufacturing or industrial software environme
  </li>
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   nts.Strong understanding of manufacturing processes, shop floor operations, and MES/ERP syst
  </li>
  <li>
   ems.Experience in database design, SQL querying and analyzing data flows across integrated syst
  </li>
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   ems.Ability to interpret complex process data and translate it into actionable insights and requireme
  </li>
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   nts.Proficiency in Agile methodologies (Scrum/Kanban) and user story writ
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  </li>
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  </li>
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   set.What we of
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   fer Academy Plus: technical and soft skills traini
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   ngs.Career development through internal rotations across Ko&ccedil; Group compan
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   ent.Access to on-campus and digital sports, wellness, and mindfulness progr
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 rnet
</div>


Senior Technical Analyst

Syneos Health

<div><p><b>Description</b>
</p>Sr Tech Business Analyst<p></p><p>
Syneos Health&reg; is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.</p><p>
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life&reg;.</p><p></p><p>
Discover what our 29,000 employees, across 110 countries already know.</p><p></p><p><b>
WORK HERE MATTERS EVERYWHERE</b></p><p></p><p>
Why Syneos Health</p><ul><li>
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.</li><li>
We are committed to our Total Self culture &ndash; where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.</li><li>
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives &ndash; we&rsquo;re able to create a place where everyone feels like they belong.</li></ul><p></p><p><b>
Job Responsibilities</b></p><p></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><p><br>
The Senior Tech Business Analyst is responsible for leading the analysis of complex business problems and guiding the design and implementation of advanced business solutions. This role collaborates with stakeholders, business partners, and vendors to implement and support solutions to optimize performance, drive savings, and enhance the company&rsquo;s competitive edge.</p><p></p><h1 class="jobSectionHeader"><b>
Core Responsibilities</b></h1><div><ul><li><br>
Identifies and documents emerging business requirements; Questions business partner and knowledge worker preferences to identify unique value drivers</li><li>Capture business requirements, functional and nonfunctional requirements. Create and maintain technical documentation, including specifications, user guides and reports</li><li>Prioritize competing business demands, elicit high-level business requirements, and assess the risks of various solution options to different options.</li><li>Communicate between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered by information technology and serves as a &ldquo;translator&rdquo; between those groups.</li><li>Manages requirements to meet performance expectations</li><li>Facilitate communication between technical teams and non-technical business stakeholders to ensure alignment and clarity.</li><li>Present ideas in a concise, focused manner. Surface potential impacts of the solution on all stakeholders. Articulates the role of technology in terms easily understood by business constituencies.</li><li>Mentor and coach junior team members</li></ul></div><p></p><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><p></p><p>
Education Requirements<br>
Min/Preferred Education Level Description<br>
Minimum 4 Year / Bachelors<br>
Degree<br>
Bachelor&rsquo;s degree in computer science engineering or relevant degree.</p><h1 class="jobSectionHeader"><b><br>
Additional Qualifications</b></h1><div><ul><li><br>
Bachelor&rsquo;s degree in Life Sciences, Communications or related field.</li><li>Self-starter, proactive, strong-business acumen, excellent follow-through.</li><li>Primary Business Analyst on several medium to large complexity projects. (preferred)</li><li>Demonstrated ability to define business requirements and measure / communicate proposed</li></ul>
project benefits (preferred)<br>
<ul><li>Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies.</li><li>Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria. (preferred)</li><li>Demonstrated ability to engage both developers and business partners to achieve target outcomes</li><li>Excellent written and verbal communications; Solid written and oral presentation skills</li><li>Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed</li><li>Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved; Ability to drive change</li><li>Analytic Ability: ability to work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies</li><li>Exhibits high levels of engagement with stakeholders at all levels and understanding high depths of business context</li><li>Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.)</li></ul></div><p></p><p><b>
Get to know Syneos Health</b></p><p></p><p>
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.</p><p></p><p>
No matter what your role is, you&rsquo;ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.</p><p><br>
http://www.syneoshealth.com</p><p></p><p><b>
Additional Information</b></p><p></p><p>
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.</p></div>

Sr Tech Business Analyst

<div>
 <p>
  <strong>
   LHH Recruitment Solutions has a
   <em>
    <u>
     Technical Support Senior Engineer
    </u>
   </em>
   opening for our optoelectronics client in the Moorestown-Lenola, NJ area!
  </strong>
  This direct hire role allows you to utilize your training and experience in the optoelectronics market and lead the way for process and procedural operational improvements. You will be a critical component in training customers and internal organizational staff on preventative maintenance, troubleshooting and servicing procedures. You will also be responsible for travelling to client sites to oversee and complete installations, upgrades and maintenance.
  <strong>
   THIS IS A HIGH TRAVEL ROLE UP TO 50% IN THE UNITED STATES, POTENTIALLY OVERSEAS IN THE FUTURE.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Salary range: $120-135k annually.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    RESPONSIBILITIES:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop in-depth knowledge of product portfolio and technologies.
  </li>
  <li>
   Deliver training to customers and internal team members, prioritizing service engineers.
  </li>
  <li>
   Provide technical support via onsite visits, phone, email, and web-based service applications.
  </li>
  <li>
   Troubleshoot and repair tools both at company facilities and in the field.
  </li>
  <li>
   Establish and maintain parts rebuild and preventive maintenance programs.
  </li>
  <li>
   Act as an internal technical resource and first responder for service calls.
  </li>
  <li>
   Manage and maintain a Technical Support Schedule to ensure timely service delivery.
  </li>
  <li>
   Collaborate with service contractors on technical and service documentation.
  </li>
  <li>
   Travel to customer sites for installations, upgrades, preventive maintenance, and on-demand service.
  </li>
  <li>
   Participate in system acceptance testing and customer training during installations.
  </li>
  <li>
   Assist engineering teams with design, documentation, and BOM creation as needed.
  </li>
  <li>
   Coordinate directly with customers to plan service and travel schedules.
  </li>
  <li>
   Support new start-up system and training at headquarters.
  </li>
  <li>
   Strong technical background in vacuum systems or related equipment.
  </li>
  <li>
   Excellent troubleshooting and problem-solving skills.
  </li>
  <li>
   Ability to train and communicate effectively with customers and internal teams.
  </li>
  <li>
   Willingness to travel extensively for customer support.
  </li>
  <li>
   Experience with documentation, scheduling, and coordination of technical services.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    REQUIREMENTS:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Mechanical Engineering or applicable field of study/expertise.
  </li>
  <li>
   7+ years of demonstrated experience in mechanical equipment and/or system design, including mechanical detail and assembly drawings, GD&amp;T, and BOM generation and maintenance.
  </li>
  <li>
   Experience in SolidWorks and SolidWorks Simulation.
  </li>
  <li>
   Experience with AutoCAD LT.
  </li>
  <li>
   Experience with ERP systems - Epicor highly preferred.
  </li>
  <li>
   Knowledge of manufacturing methods, materials selection, and fabrication techniques.
  </li>
  <li>
   Ability to interpret and utilize detailed engineering drawings, specifications, and documentation.
  </li>
  <li>
   Hands-on experience with project management and coordination of design-to-production workflows.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Health insurance, vision insurance, dental insurance and life insurance are offered with this full-time direct hire role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Equal Opportunity Employer/Veterans/Disabled
 </p>
 <p>
  To read our Candidate Privacy Information Statement, which explains how we will use your information, please
 </p>
 <p>
  navigate to https://www.lhh.com/us/en/candidate-privacy
 </p>
 <p>
  The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state,
 </p>
 <p>
  and local laws and/or security clearance requirements, including, as applicable:
 </p>
 <p>
  &bull; The California Fair Chance Act
 </p>
 <p>
  &bull; Los Angeles City Fair Chance Ordinance
 </p>
 <p>
  &bull; Los Angeles County Fair Chance Ordinance for Employers
 </p>
 <p>
  &bull; San Francisco Fair Chance Ordinance
 </p>
</div>


Technical Support Senior Engineer

Ameriprise Financial

<div><ul><li>Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team.
</li><li>Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation.
</li><li>Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools.</li></ul><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Participate in SCRUM meetings and support of the Agile process</p></li><li><p>
Perform regression and user acceptance testing</p></li><li><p>
Analyze and interpret data to identify areas of improvement</p></li><li><p>
Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.</p></li><li><p>
Develop detailed business requirements and user stories</p></li><li><p>
Tracking end user feedback on the system</p></li><li><p>
Track and evaluate usage reporting</p></li><li><p>
Documentation review and updates</p></li><li><p>
Troubleshooting with end-users, internal tech partners and vendors</p></li></ul><p><b><br>
Required Qualifications</b></p><ul><li><p>
4-8 years' experience as Business Systems Analyst</p></li><li><p>
Ability to effectively summarize data, present insights and reporting</p></li><li><p>
Experience working on Agile delivery</p></li><li><p>
Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus)</p></li><li><p>
Experience in creating and maintaining backlog</p></li><li><p>
Experience working with stakeholders across many functions.</p></li><li><p>
Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.</p></li><li><p>
Exceptional written and verbal communication skills.</p></li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li><p>
Experience working in the financial services industry or other similar, highly regulated environment.</p></li><li><p>
Experience working with the following tools: JIRA, Morningstar Advisor Workstation</p></li><li><p>
Experience with AdTrax submissions</p></li></ul><p></p><p><b><br>
About Our Company</b><br>
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm&rsquo;s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You&rsquo;ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.</p><p></p><p>
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.</p><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Timings</b></p></div></div></div></div></div></div></div>
(4:45p-1:15a)<p></p><div><div><div><div><div><div><div><p><b>
India Business Unit</b></p></div></div></div></div></div></div></div>
AWMPO AWMP&amp;S President's Office<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Technology</div>

Senior Systems Analyst-Technology

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