senior technical support analyst

SALLA

<div>Salla, a leading technology company, is seeking a highly skilled Senior Quality &amp; Technical Operation Analyst to join our team. As a Senior Quality &amp; Technical Operation Analyst, you will play a crucial role in ensuring the quality and reliability of our products, services, and optimizing technical operations.
Responsibilities:<ul>
<li>Develop, compile, and oversee a range of reports such as SLA reports, Operational Excellence reports, Graylog reports, and additional performance-related reports.</li>
<li>Analyze data to identify trends, issues, and areas for improvement.</li>
<li>Collaborate with different teams to understand their reporting needs and provide data-driven insights.</li>
<li>Ensure data accuracy and consistency across all reports.</li>
<li>Utilize data visualization tools to present data in an understandable and actionable manner.</li>
<li>Support the team with technical issues related to data and the E-commerce platform.</li>
<li>Maintain and improve reporting processes and tools to enhance efficiency and effectiveness.</li>
<li>Assist in the implementation of new reporting tools and systems.</li>
<li>Provide training and support to team members on report generation and data analysis.</li>
<li>Stay up-to-date with industry best practices and emerging trends in data quality assurance.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business, Data Analytics, Information Technology, or a related field.</li>
<li>3+ years of Proven experience in creating and managing reports, preferably within an E-commerce environment.</li>
<li>Strong analytical skills with the ability to interpret complex data and provide actionable insights.</li>
<li>Proficiency in data visualization tools such as Tableau, Power BI, or similar.</li>
<li>Experience with data management and reporting tools (e.g., Excel, SQL, Graylog).</li>
<li>Basic technical knowledge of E-commerce platforms and their data structures.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong attention to detail and a high level of accuracy in work.</li>
<li>Ability to work independently and as part of a team.</li></ul></div>

Senior Quality and Technical Operation Analyst

Vasitum

Hybrid (Local Only)SummaryWe are hiring a Senior System Analyst to provide hands-on technical expertise, resolve complex IT issues, and manage our Microsoft enterprise environment. This role involves supporting end-users, overseeing Office 365, Active Directory, Exchange, Windows systems, and coordinating with third-party vendors to ensure reliable IT services.Required Skills &amp; Experience:<ul><li>10+ years IT experience, 5+ years in Microsoft enterprise environments.</li><li>Strong expertise in Office 365, Active Directory (AD DS migrations), Exchange, Windows Server/Client, VPN, RDP, Teams.</li><li>Proficiency with PowerShell, Group Policy, DNS, DHCP.</li><li>Experience with Azure AD/ADFS, SAML, cloud SSO.</li><li>Microsoft certifications preferred; ITIL knowledge a plus.</li><li>Strong troubleshooting, communication, and vendor coordination skills.</li></ul>Job Type: ContractPay: $35.00 - $40.00 per hourApplication Question(s):<ul><li>Local to Georgia?</li><li>What is your work authorization?</li></ul>Work Location: In person

Senior IT Support Analyst

Farm Bureau Financial Services

<div>Do you have a passion for both technical and analytical work? Are you a collaborator looking to join a team that is driven to create positive change? Do you have prior experience working with reinsurance software and systems? If so, this Senior Reinsurance Support Analyst opportunity could be a great opportunity for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We&rsquo;re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You&rsquo;ll Do: As our Senior Reinsurance Support Analyst, you will update and maintain policy, client, and facultative reinsurance information within the Life Company&rsquo;s reinsurance administration system (TAI) to ensure that reinsurance premiums/claims are accurately administered to the Life Company&rsquo;s reinsurance partners per treaty terms. This will include processing term conversions according to treaty terms, appropriately adding facultative reinsurance per underwriting request, ensuring clients with multiple policies are appropriately grouped for retention purposes, back-filling retention as dictated per treaty terms, and processing/reconciling monthly cash flows into the general ledger.
Additionally, you will be responsible for helping to respond to all reinsurer inquiries related to reinsurance premium and claim discrepancies as well as questions when audits are performed (both internally and externally). Lastly, you will also complete several monthly, quarterly, and annual financial reporting tasks related to reinsurance.
What It Takes to Join Our Team:<ul><li>
College degree in business, computer science, actuarial science, or math preferred.</li><li>
Four years of reinsurance administration experience or equivalent work experience preferred but not required.</li><li>
Must have strong knowledge and working experience with spreadsheets and data manipulation.</li><li>
Strong math and analytical skills are essential.</li><li>
Insurance or financial industry experience required.</li><li>
TAI reinsurance system and reporting experience a plus.</li><li>
Strong oral and written communication skills required.</li><li>
Reasonably regular and predictable attendance.</li><li>
Ability to read, write and speak the English language.</li></ul>
What We Offer You: When you&rsquo;re on our team, you get more than a great paycheck. You&rsquo;ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, casual Fridays and teams who know how to have fun. You will also have access to a wellness facility with fitness classes and programs, a daycare center, a cafeteria, and a medical clinic at our Corporate Headquarters in West Des Moines.
If you're interested in joining a company that appreciates its employees and offers great benefits, we invite you to apply today. Farm Bureau....where the grass really IS greener!
Work Authorization/Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.</div>

Sr. Reinsurance Support Analyst

Mission Health

<div><h5 class="jobSectionHeader">To Qualify; You will need Cerner EHR experience.</h5><h4 class="jobSectionHeader">
Introduction</h4>
Do you have the career opportunities as a Senior EHR Support Analyst -Cerner you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Senior EHR Support Analyst -Cerner where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader"> 
Job Summary and Qualifications</h5>
The Senior EHR Support Analyst supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.
The Senior EHR Support Analyst facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.
GENERAL RESPONSIBILITIES
<ul><li>Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
</li><li>Leads and facilitates multiple facility core clinical systems team on clinical IT activities
</li><li>Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests
</li><li>received from the division Service Desk or other division or facility service resources; provides status on user issues
</li><li>Works with enterprise and division subject matter experts and services resources and the enterprise Service
</li><li>Desk in managing resolution of clinical application incidents and requests
</li><li>Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
</li><li>Provides on-call assistance as needed.
</li><li>Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
</li><li>Facilitates and manages maintenance of multiple facilities specific dictionaries
</li><li>Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
</li><li>Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
</li><li>Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
</li><li>Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
</li><li>May develop clinical application reports as needed
</li><li>Performs quality audits and tracks metrics related to clinical application use
</li><li>Participates in meetings as a member of facility clinical leadership for supported facilities
</li><li>Promotes system security and patient confidentiality and helps ensure compliance
</li><li>Coordinates the execution and use of tools for audits
</li><li>Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
</li><li>Adheres to Code of Conduct and Mission &amp; Value Statement
</li><li>Participate in special projects as needed and performs other duties as assigned
</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES:
Required:
<ul><li>Understanding of clinical operations and application support processes and workflow
</li><li>Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
</li><li>Demonstrated ability to establish and build strong relationships across a broad range of personality types
</li><li>Demonstrated ability to communicate effectively with clinical and information technology personnel verbally
</li><li>and in writing
</li><li>Demonstrated customer orientation
</li><li>Excellent leadership and teaching abilities
</li><li>Demonstrated advanced computer skills
</li><li>Understanding of reporting tools functionality and capabilities
</li><li>Must be able to drive to assigned sites to complete work
</li></ul>Preferred:
<ul><li>Proficiency in various programming and clinical application reporting tools
</li><li>Customer service orientation and/or training
</li></ul>EDUCATION &amp; EXPERIENCE:
<ul><li>Bachelor's degree preferred
</li></ul><ul><li>Three to five years&rsquo; experience in clinical application support or related clinical work experience</li></ul>
Cerner Experience Required
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior EHR Support Analyst -Cerner opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Senior EHR Support Analyst - Cerner

IQVIA

<div><div>Job Title: MDM IT Production Support Analyst 
Job Overview: The Production Support Analyst is responsible for providing technical support for production systems and ensuring the quality of software applications. This role involves troubleshooting and resolving production issues, implementing configuration changes, and conducting quality assurance testing to ensure proper operation and freedom from defects. 
Essential Functions: 
<ul><li>Serve as the primary point-of-contact and first line of technical support for customers and internal business partners; answer questions, troubleshoot and resolve production issues, and help implement configuration changes</li><li>Create relevant work instructions and SOPs in line with IQVIA standards</li><li>Write test plans and detailed test scripts supporting test cases derived from an analysis of functional requirements and programming specifications</li><li>Thoroughly test software to ensure proper operation and freedom from defects prior to implementation</li><li>Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations</li><li>Perform workflow analysis and recommend quality improvements</li><li>Follow software quality standards for life cycle, documentation, development methods, testing, and maintenance</li><li>Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments</li><li>Train end users to enhance their understanding of production applications including support during User Acceptance test phases</li><li>Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance</li></ul>
Qualifications: 
<ul><li>Bachelor's Degree in Computer Science, a related field, or equivalent experience</li><li>Two or more years of related experience in quality assurance and testing</li><li>Excellent verbal and written communication skills, with proven technical writing abilities</li><li>Strong analytical skills, problem-solving ability, and logical thinking capabilities</li><li>Excellent interpersonal skills, working in collaboration with onshore and offshore teams</li><li>Proven ability to work independently and productively</li><li>Adaptive for change and implementing new technologies and processes</li><li>Proactive with a zeal to learn and have an inquisitive attitude</li></ul></div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div>

MDM IT Sr Production Support Analyst

Oliver Wyman

<div>
 
 
 Oliver Wyman is now looking to hire an experienced professional as an IT Support Senior Analyst based in our Duabi office!
 
 
 
 
 
 
 
 
 Job Overview
 
 
 
 
 
 
 
 Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.
 
 
 
 
 
 Deliver support in accordance with agreed KPIs and SLAs.
 
 
 
 
 
 The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.
 
 
 
 
 
 There may be occasional support required during weekends and out of hours during crisis/emergency situations.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 
 
 
 
 
 Reactive Technical Support
 
 
 <ul>
 <li>
 Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)
 </li>
 <li>
 Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.
 </li>
 <li>
 Respond to and resolves incidents and requests and escalates with appropriate level of urgency.
 </li>
 <li>
 Proactively communicates and follows up with colleagues on all incidents and requests
 </li>
 <li>
 Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.
 </li>
 <li>
 Log all issues with appropriate documentation as determined by standard operating procedures
 </li>
 <li>
 Escalate requests in a timely manner with warm hand-offs to other technical resolver groups
 </li>
 <li>
 Route incidents to appropriate support teams as per described troubleshooting steps.
 </li>
 <li>
 Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
 </li>
 <li>
 Use MMC Tech incident management system to record and track all support work.
 </li>
 </ul>
 
 
 
 
 
 Proactive Technical Support
 
 
 <ul>
 <li>
 Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems
 </li>
 <li>
 Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.
 </li>
 <li>
 Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.
 </li>
 <li>
 Assist with projects as and when assigned.
 </li>
 </ul>
 <li>
 </li>
 
 
 Administrative Tasks and Training
 
 
 
 
 
 <ul>
 <li>
 Will require weekend / after-hours work for occasional emergencies
 </li>
 <li>
 Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
 </li>
 <li>
 Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Two years of related work experience in a technical support role.
 </li>
 <li>
 Background of working as a technical troubleshooter.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge and Skills
 
 
 
 <ul>
 <li>
 Very strong knowledge of industry desktop operating systems and software.
 </li>
 <li>
 Excellent organizational and prioritization skills.
 </li>
 <li>
 Through troubleshooting and analysis skills.
 </li>
 <li>
 Superior customer service skills.
 </li>
 <li>
 Ability to communicate effectively, both verbally and written.
 </li>
 <li>
 Ability to work independently and with minimal supervision and under pressure.
 </li>
 <li>
 Ability to adapt to a changing environment with a wide degree of creativity and latitude.
 </li>
 <li>
 Fluent in English to business level.
 </li>
 </ul>
 
 
 
 
 
 
 Other Requirements
 
 
 
 <ul>
 <li>
 Relevant Industry certifications.
 </li>
 <li>
 ITSM understanding.
 </li>
 <li>
 Ability to work with local and remote teams over different time zones.
 </li>
 <li>
 Travel may be required depending on location.
 </li>
 <li>
 Occasional evening and weekend work may be required.
 </li>
 </ul>
 
 
 
 
 
 
 Internal Contacts
 
 
 
 
 
 
 <ul>
 <li>
 MMC business colleagues &ndash; supporting colleagues who contact Colleague Tech Support Services.
 </li>
 <li>
 Supervisors &amp; Managers
 </li>
 <li>
 Colleagues and peers within other Technology teams on day-to-day support issues.
 </li>
 <li>
 Business IT support groups on day-to-day support issues (as required).
 </li>
 </ul>
 
 
 
 
 
 
 External Contacts
 
 
 
 <ul>
 <li>
 Third party resolver teams (Dell, HP, Lenovo, BT, Vodafone, AT&amp;T etc.) &ndash; day-to-day working relationship for service delivery and support.
 </li>
 </ul>
 
 
</div>

IT Support Senior Analyst - Dubai

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. 
 
Responsibilities:<ul><li>
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services</li><li>
Drive Root Cause Analysis (RCA) post restoration of service</li><li>
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks</li><li>
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary</li><li>
Provide technical/strategic direction and act as advisor/coach to lower level analysts</li><li>
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices</li><li>
Responsible for overall operating system applications</li><li>
Contribute to technical direction and strategic decisions</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement</li><li>
Ability to communicate technical concepts to non-technical audience</li><li>
Ability to work with virtual and in-person teams, and work under pressure or to a deadline</li><li>
Experience in a Financial Services or large complex and/or global environment preferred</li><li>
Effective written and verbal communication skills</li><li>
Effective analytic/diagnostic skills</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Technology
-
Job Family:
Infrastructure
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Infrastructure Senior Tech Analyst

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