senior technical support analyst

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

STATS Perform

<div>Overview
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.
How do they use it?
<ul><li>Media outlets add a little magic to their coverage with our stats and graphics packages.
</li><li>Sportsbooks can offer better predictions and more accurate odds.
</li><li>The world's top coaches are known to use our data to make critical team decisions.
</li><li>Sports commentators can engage with fans on a deeper level, using our stories and insights.
</li></ul>Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!
Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.
Responsibilities:
A Junior Technology Support Analyst is an important entry-level role within the TOC. Juniors act as the first point of contact for technology support, assisting with routine issues, monitoring alerts, and fulfilling service requests. This role provides an opportunity to learn across a wide range of technologies while contributing to the smooth operation of our services.
Junior Analysts work closely with senior analysts, developing their knowledge and skills through hands-on experience, guided learning, and structured processes. Over time, they will progress from handling straightforward tasks to supporting more complex monitoring and incident management activities.
Specifically, the role of the Junior Technology Support Analyst involves:
<ul><li>Logging and triaging incidents reported in ServiceNow.
</li><li>Monitoring critical services and escalating observed issues.
</li><li>Providing first-line support for back-office issues.
</li><li>Fulfilling service requests according to documented processes.
</li><li>Taking ownership of initial troubleshooting steps and documenting findings for efficient escalation
</li><li>Learning to document processes and create simple knowledge base articles.
</li><li>Participating in team training sessions and developing towards technical specialization.
</li></ul>Desired Qualifications and Skills
We are looking for early-career professionals or fresh graduates who are enthusiastic, adaptable, and eager to learn. Previous professional experience is not essential, but an interest in technology and a willingness to build skills are critical.
Skills and attributes that will help you succeed:
<ul><li>A genuine interest in technology and IT support.
</li><li>Basic understanding of computer systems (Windows, Mac, or Linux).
</li><li>Familiarity with common productivity tools (e.g., Microsoft 365, Teams, SharePoint).
</li><li>Good problem-solving skills and attention to detail.
</li><li>Strong communication skills to assist internal users.
</li><li>Logical and rational approach towards anything in the role.
</li><li>Willingness to learn about monitoring tools, ticketing systems, and IT processes.
</li><li>Ability to follow documented procedures accurately.
</li></ul>What We Need from You
<ul><li>Curiosity and eagerness to learn: Juniors should be motivated to build knowledge across a wide range of technologies.
</li><li>Adaptability: Able to pick up new tools and processes quickly.
</li><li>Collaboration: Work closely with senior analysts, learning from their experience and supporting the team.
</li><li>Documentation mindset: Develop the habit of recording steps taken to solve issues and contributing to knowledge sharing.
</li><li>Commitment to growth: Take ownership of your development and prepare for progression into more advanced analyst roles.
</li></ul>Why work at Stats Perform?
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, &lsquo;No Meeting Fridays,&rsquo; and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.</div>

Junior Technology Support Analyst

Mission Health

<div><h4 class="jobSectionHeader">$10,000 relocation bonus is offered to external candidates.</h4><h4 class="jobSectionHeader">
To Qualify; You will need Cerner EHR experience.</h4><h4 class="jobSectionHeader"> 

Introduction</h4>
Do you have the career opportunities as a Senior EHR Support Analyst -Cerner you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Senior EHR Support Analyst -Cerner where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader"> 
Job Summary and Qualifications</h5>
The Senior EHR Support Analyst supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.
The Senior EHR Support Analyst facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.
GENERAL RESPONSIBILITIES
<ul><li>Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
</li><li>Leads and facilitates multiple facility core clinical systems team on clinical IT activities
</li><li>Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests
</li><li>received from the division Service Desk or other division or facility service resources; provides status on user issues
</li><li>Works with enterprise and division subject matter experts and services resources and the enterprise Service
</li><li>Desk in managing resolution of clinical application incidents and requests
</li><li>Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
</li><li>Provides on-call assistance as needed.
</li><li>Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
</li><li>Facilitates and manages maintenance of multiple facilities specific dictionaries
</li><li>Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
</li><li>Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
</li><li>Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
</li><li>Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
</li><li>May develop clinical application reports as needed
</li><li>Performs quality audits and tracks metrics related to clinical application use
</li><li>Participates in meetings as a member of facility clinical leadership for supported facilities
</li><li>Promotes system security and patient confidentiality and helps ensure compliance
</li><li>Coordinates the execution and use of tools for audits
</li><li>Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
</li><li>Adheres to Code of Conduct and Mission &amp; Value Statement
</li><li>Participate in special projects as needed and performs other duties as assigned
</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES:
Required:
<ul><li>Understanding of clinical operations and application support processes and workflow
</li><li>Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
</li><li>Demonstrated ability to establish and build strong relationships across a broad range of personality types
</li><li>Demonstrated ability to communicate effectively with clinical and information technology personnel verbally
</li><li>and in writing
</li><li>Demonstrated customer orientation
</li><li>Excellent leadership and teaching abilities
</li><li>Demonstrated advanced computer skills
</li><li>Understanding of reporting tools functionality and capabilities
</li><li>Must be able to drive to assigned sites to complete work
</li></ul>Preferred:
<ul><li>Proficiency in various programming and clinical application reporting tools
</li><li>Customer service orientation and/or training
</li></ul>EDUCATION &amp; EXPERIENCE:
<ul><li>Bachelor's degree preferred
</li></ul><ul><li>Three to five years&rsquo; experience in clinical application support or related clinical work experience</li></ul>
Cerner Experience Required
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior EHR Support Analyst -Cerner opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Senior EHR Support Analyst - Cerner

DTS Solution

Role and Responsibilities 
 
 <div>
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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution HawkEye CSOC cyber command center. </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution. </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack. </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation. </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research. </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture. </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt. </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations. </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems. </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats. </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources. </li>
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 Understanding and implementing the SOC processes and procedures. </li>
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 Follow standard operating procedures for detecting, classifying, and reporting. </li>
 <li>
 
 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff. </li>
 <li>
 
 Communicate effectively with customers, team-mates, and management. </li>
 <li>
 
 Provide input on tuning and optimization of security systems. </li>
 <li>
 
 Follow ITIL practices regarding incident, problem and change management. </li>
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 Document and maintain customer build documents, security procedures and processes. </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures. </li>
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 Reviews the latest alerts to determine relevancy and urgency. </li>
 <li>
 
 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review. </li>
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 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.) </li>
 </ul>
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</div>
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 Qualifications </div>
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 <div>
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 <li>
 
 3+ years of experience of network/security architecture or operations experience </li>
 <li>
 
 Experience working on specific SOC/SIEM platforms </li>
 <li>
 
 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm </li>
 <li>
 
 Experience in SOAR technologies Demisto, Cybersponse, FortiSOAR, Swimlane </li>
 <li>
 
 Excellent experience in MDR or EDR </li>
 <li>
 
 Experience in using security tools commercial and open source </li>
 <li>
 
 Experience in defensive technologies NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files. </li>
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 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology </li>
 </ul>
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</div>
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 <div>
 Certifications </div>
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 GIAC Certified Intrusion Analyst (GCIA) </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC </li>
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 GIAC Certified Incident Handler (GCIH) issued by GIAC </li>
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 Certified Ethical Hacker (CEH) issued by EC-Council </li>
 <li> </li></ul></div></div><div><div><div><div><div><div><div> </div>
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SOC Analyst - Tier 1

Etisalat

<div><div>Cloud and ICT Support Senior Analyst.Customer and Partner Management - (250002JV)</div><div>
Description<div></div> 
Job Purpose
Cloud Support function is under ICT Support Services, Cloud Support is responsible to support all customers hosted at Etisalat public cloud environment over VMware technology. Cloud support is responsible to provide a stable healthy environment to all Etisalat public cloud customer, Including reachability and performance of customer VMs. Cloud Support is responsible at managing the upgrades needed to be applied at Etisalat public cloud environment

Report To Position Name
Cloud Support function is under ICT Support Services, Cloud Support is responsible to support all customers hosted at Etisalat public cloud environment over VMware technology. Cloud support is responsible to provide a stable healthy environment to all Etisalat public cloud customer, Including reachability and performance of customer VMs. Cloud Support is responsible at managing the upgrades needed to be applied at Etisalat public cloud environment<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
N/A 
QUALIFICATIONS_DESIRABLE
N/A 
EXPERIENCE_ESSENTIAL
N/A 
EXPERIENCE_DESIRABLE
N/A 
CERTIFICATIONS_ESSENTIAL
N/A<div> 
</div></div><div>
Job: Senior Analyst</div><div>
Organization: Etisalat-Misr</div><div>
 Non-Management</div><div>
Job Posting: 05/Nov/2025, 7:47:16 AM</div></div>

Cloud and ICT Support Senior Analyst.Customer and Partner Management

KoçDigital

<div>
 
 
 Who we are
 
 
 
 As
 
 Ko&ccedil;Digital
 
 , we combine strength of
 
 Ko&ccedil; Holding
 
 to partner with our clients on their most complex digital challenges. Leveraging our Advanced Analytics and Internet of Things (IoT) solutions, we unlock tangible and lasting impact for its clients. Through Ko&ccedil;Digital Academy, our world class comprehensive training center on Advanced Analytics &amp; IoT, we enable our partners and customers.
 
 
 
 
 
 Here at Ko&ccedil;Digital, you&rsquo;ll have the chance to work with clients in every industry area. Ko&ccedil;Digital is a constellation of teams focused on driving practical results for clients by applying leading edge analytics approaches.
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 
 We are seeking a Technical Business Analyst who will play a key role in the development and deployment of AI-Infused Manufacturing Platform named Platform360.
 
 
 You will work closely with product owners, manufacturing experts and software development teams to analyze, design, and deliver scalable, data-driven solutions for digital manufacturing operations that will drive our company&rsquo;s growth in the future.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Analyze and document end-to-end manufacturing processes in alignment with Platform360 standards.
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 Translate business needs from production environments into clear, actionable user stories and functional specifications.
 </li>
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 Collaborate with software development teams to design data models and database schemas supporting MES functionality.
 </li>
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 Write and validate SQL queries to verify data integrity, support troubleshooting, and confirm the accuracy of system reports.
 </li>
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 Support developers by clarifying requirements and ensuring alignment between business expectations and technical implementation.
 </li>
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 Work with product owners to define and prioritize features, epics, and user stories within Agile frameworks (Scrum/Kanban).
 </li>
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 Participate in system testing and validation to ensure high-quality software delivery aligned with production process needs.
 </li>
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 Prepare and maintain detailed documentation of business processes, decisions, and solution designs.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Engineering, Computer Science or a related field.
 </li>
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 Minimum 5+ years of experience as a Technical or Business Analyst in manufacturing or industrial software environments.
 </li>
 <li>
 Strong understanding of manufacturing processes, shop floor operations, and MES/ERP systems.
 </li>
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 Experience in database design, SQL querying and analyzing data flows across integrated systems.
 </li>
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 Ability to interpret complex process data and translate it into actionable insights and requirements.
 </li>
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 Proficiency in Agile methodologies (Scrum/Kanban) and user story writing.
 </li>
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 Excellent communication, documentation, and stakeholder management skills.
 </li>
 <li>
 Fluency in English; Turkish proficiency is an asset.
 </li>
 </ul>
 
 
 What we offer
 
 
 <ul>
 <li>
 Academy Plus: technical and soft skills trainings.
 </li>
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 Career development through internal rotations across Ko&ccedil; Group companies.
 </li>
 <li>
 Private health insurance
 </li>
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 Flexible benefits.
 </li>
 <li>
 Agile, cross-functional team environment.
 </li>
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 Access to on-campus and digital sports, wellness, and mindfulness programs.
 </li>
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 Remote-friendly, hybrid working options.
 </li>
 <li>
 Mobile phone/internet
 </li>
 </ul>
 
 
 
</div>

Senior Technical Analyst

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Support / Technical Support Analyst-Remote

Search 10000+ Senior technical support analyst jobs near you this November. New roles added regularly across leading industries. Apply today.