senior technical support engineer

Motorola Solutions

<div>
 
 Company Overview
 
 
 
 At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
 
 
 
 Department Overview
 
 
 
 The Senior Pre-Sales System Engineer role is a front-line position that partners closely with the Motorola Solutions key account Managers as well as our customers. You will be responsible for delivering customer-driven, world-class, leading-edge, end-to-end solutions that rise to the challenges that our customers face.
 
 
 The Senior Pre-Sales System Engineer is the overall owner of the solutions&rsquo; technical design, incorporating products and services from both Motorola and third-party companies.
 
 
 The team concentrates on the following mission-critical communications technologies at various levels of complexity:
 
 
 <ul>
 <li>
 Public safety grade mobile voice and data networks
 </li>
 <li>
 Advanced mobile LMR and LTE devices
 </li>
 <li>
 Integrated command and control: Dispatch Consoles, Computer Aided Dispatch (CAD)
 </li>
 <li>
 Fixed and Mobile Video
 </li>
 <li>
 Intelligence-Led Public Safety: Real-time video and data analytics
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 The primary role of the Senior Pre-Sales System Engineer is to undertake high-level engineering tasks (such as High Level Designs, Detail Designs and System Architecture design) in support of major radio system opportunities
 
 
 
 Authorities
 
 
 
 The Senior Sales/System Engineer will be responsible for issuing technical solutions and designs during the tender phase and advising various Project teams during implementation.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical advice on specialist areas of radio communications systems (P25, Tetra, DMR, HF, MCPTX).
 </li>
 <li>
 Describe system performance, features, and architecture to consultants and customers.
 </li>
 <li>
 Technical architect and system designer responsible for new opportunities.
 </li>
 <li>
 System architecture design and dimensioning for Core sites, Radio/Remote sites and TX sites. Design and dimension systems to provide customer required features and performance criteria such as redundancy, grade of service (GoS) and link/path availability.
 </li>
 <li>
 Evaluate different Motorola technologies and determine the best fit for customer needs and budget (including the selection of third-party products for use in system solutions). Work with Sales to develop overall sales strategies based on the customer&rsquo;s requirements and resources.
 </li>
 <li>
 Formally present technical product information to customers, professional organisations, and consultant groups about Motorola products.
 </li>
 <li>
 Create and review system engineering deliverables (i.e. System Design Document, System Description Document, Bill of Materials, System Architecture Diagrams, Network Diagrams, Fleetmaps, Coverage Plots, Design and Capacity Calculations, and other High Level as well as Detail Design deliverables).
 </li>
 <li>
 Interface with product groups regarding solutions or new products. Use their understanding of systems to request new products, systems, and features from System Planning.
 </li>
 <li>
 Analyse radio traffic reports to ensure continued optimal use of the network facilities.
 </li>
 <li>
 Lialising with the radio planning team to conduct Radio Coverage and Capacity studies and produce coverage maps.
 </li>
 <li>
 Complete RF studies including coverage analysis, frequency reuse and interference analysis.
 </li>
 <li>
 Support the Project team in understanding system requirements and the development of solutions.
 </li>
 <li>
 Ensure that all aspects of the system design have been completed to a level that minimises Motorola&rsquo;s risk.
 </li>
 <li>
 Ensure an understanding of commercial conditions and appropriate responses to technical conditions.
 </li>
 <li>
 Ensure that all response recommendations made on behalf of Motorola will comply with all appropriate statutory regulations.
 </li>
 <li>
 Review all technical documentation.
 </li>
 <li>
 Produce factory &amp; field acceptance test procedure documentation.
 </li>
 <li>
 Knowledge management activities to explore and acquire knowledge in order to keep the level of technical expertise.
 </li>
 <li>
 Report the current status of work regularly.
 
 
 </li>
 </ul>
 Basic Requirements
 
 
 
 The Ideal Candidate Has The Following Skills And Capabilities
 
 
 
 <ul>
 <li>
 More than 7 years of involvement with a wide range of radio communications systems and Video security, including their design, specification and implementation.
 </li>
 <li>
 Technical Sales or customer relationship management experience
 </li>
 <li>
 Bachelor's/Master's Degree in Electrical, Wireless, Computer, or Network Engineering is preferred.
 </li>
 <li>
 A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results.
 </li>
 <li>
 Strong written and oral communication skills with the ability to present complex topics to technical and non-technical audiences in English and Arabic.
 </li>
 <li>
 Ability to build strong relationships with internal and external stakeholders.
 </li>
 <li>
 Willingness to think out of the box and challenge the status quo
 </li>
 <li>
 Attention to detail and a flawless execution mindset.
 </li>
 <li>
 Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. Tetra, APCO P25, DMR, LTE, HF, MANET) is highly desirable.
 </li>
 <li>
 </li>
 <li>
 Strong general knowledge of border security and safe city solutions (including Fixed and Mobile video).
 </li>
 <li>
 Strong general knowledge of IP networking architecture, protocols and security is highly desirable.
 </li>
 <li>
 Knowledge of RF coverage predictions, traffic/capacity modelling, and related toolsets is an asset.
 
 
 </li>
 </ul>
 Travel Requirements
 
 
 Over 50%
 
 
 Relocation Provided
 
 
 None
 
 
 Position Type
 
 
 Experienced
 
 
 Referral Payment Plan
 
 
 Yes
 
 
 
 Company
 
 
 
 Motorola Solutions Egypt
 
 
 
 
 EEO Statement
 
 
 
 
 Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
 
 
 We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
</div>

Senior Pre-Sales System Engineer - MEA

Microsoft

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
 
 
 In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 </li>
 <li>
 Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 </li>
 <li>
 You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 </li>
 <li>
 Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
 </li>
 <li>
 OR equivalent experience
 </li>
 <li>
 Demonstrated ability to troubleshoot complex technical issues involving multiple components, using tools such as event logs and performance traces.
 </li>
 <li>
 Experience working in customer-facing roles with a focus on issue resolution, transparency, and customer satisfaction.
 </li>
 <li>
 Familiarity with Microsoft platforms and products, including Windows client technologies and support tooling.
 </li>
 <li>
 Exposure to product feedback loops, including identifying defects and contributing to product or process improvement initiatives.
 </li>
 <li>
 Ability to work effectively in a global support environment, including participation in triage meetings and collaboration with engineering and serviceability teams.
 
 
 </li>
 </ul>
 
 Hands-on Experience With Enterprise Windows Technologies, Including
 
 
 
 <ul>
 <li>
 Microsoft APP-V
 </li>
 <li>
 Remote Desktop Services (RDS)
 </li>
 <li>
 Azure Virtual Desktop (AVD)
 </li>
 <li>
 Windows 365 / Cloud PC
 </li>
 <li>
 Server Manager
 </li>
 <li>
 PowerShell scripting and automation
 
 
 </li>
 </ul>
 
 Language Qualification
 
 
 
 English Language: confident in reading, writing and speaking OR
 
 
 Fluent in German, French, Italian and confident in reading, writing and speaking English.
 
 
 Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineer - Windows User Experience

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
 
 
 In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 </li>
 <li>
 Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 </li>
 <li>
 You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 </li>
 <li>
 Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft operating systems and in some or all of the below areas
 </li>
 <li>
 Troubleshooting no boot issues
 </li>
 <li>
 Troubleshooting performance issues using Performance Monitor and other tools
 </li>
 <li>
 Troubleshooting hangs, crashes and unexpected restarts in Windows
 </li>
 <li>
 Windows Shell configuration and management
 </li>
 <li>
 Event Logs and Auditing
 
 
 </li>
 </ul>
 
 Experience in one or more of these areas strongly preferred:
 
 
 
 <ul>
 <li>
 Memory leak and resource depletion
 </li>
 <li>
 OS Internal concepts, performance, event logs and registry
 </li>
 <li>
 Knowledge of Basic debugging skills and Windows Internals is a plus
 </li>
 <li>
 Slow boot and logon
 
 
 </li>
 </ul>
 
 Good working knowledge in 2 or more of the below technologies:
 
 
 
 <ul>
 <li>
 Procmon, ETL traces review
 </li>
 <li>
 Debugging (crashes)
 </li>
 <li>
 Linux and WSL knowledge
 </li>
 <li>
 Performance, Resource Monitor
 </li>
 <li>
 Networking (TCP, IP)
 </li>
 <li>
 Windows Shell configuration and management
 
 
 </li>
 </ul>
 
 Language Qualification
 
 
 
 <ul>
 <li>
 English language: fluent in reading, writing and speaking.
 </li>
 <li>
 French, German, Italian or Spanish is a plus
 
 
 </li>
 </ul>
 Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineer - Windows Networking

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Senior Application Support and Cloud Operations Engineer
 
 
 
 
 Mission:
 
 
 
 The Managed Application Cloud Expertise (MAC) team is part of the Digital Technology Organization . MAC team handle the &ldquo;middle tier&rdquo; role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
 
 
 
 Key tasks and responsibilities:
 
 
 
 Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
 
 
 Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
 
 
 
 Technical responsibilities:
 
 
 
 <ul>
 <li>
 Ensure applications&rsquo; availability to meet the SLA target
 </li>
 <li>
 Handle, diagnose and route in real-time incoming trouble tickets
 </li>
 <li>
 Provide system administration for the applications implemented on Windows servers.
 </li>
 <li>
 Execute changes and task orders on windows server
 </li>
 <li>
 Responsible for 2nd level technical support and escalation
 </li>
 <li>
 Communicate planned/unplanned outages to end users
 </li>
 <li>
 Participate in the UAT testing for any bugs/new application features
 </li>
 <li>
 Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
 </li>
 <li>
 Fully understanding the functionality of applications to help them define their QoS matrixes
 </li>
 <li>
 Providing L2 support for the cloud infrastructure
 </li>
 <li>
 Providing L2 application support to cloud-based applications
 
 
 </li>
 </ul>
 
 Functional responsibilities:
 
 
 
 <ul>
 <li>
 Managing and handling known issues related to the application support or to the infrastructure support
 </li>
 <li>
 Collaborating within the team
 </li>
 <li>
 Coordinate with development teams for application updates, patches, and new feature deployments, ensuring minimal disruption.
 </li>
 <li>
 Contribute to automation initiatives
 </li>
 <li>
 Maintain documentation related to application configurations, infrastructure, and troubleshooting procedures.
 </li>
 <li>
 Engage in continuous learning
 </li>
 <li>
 Participate in on-call rotation and ensure timely response to critical incidents outside regular working hours.
 </li>
 <li>
 Contribute to service improvement initiatives
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Functional Skills:
 
 
 
 <ul>
 <li>
 Troubleshooting skills
 </li>
 <li>
 Strong ability to work in a team
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Time management
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:
 
 
 <ul>
 <li>
 Operating system administration &amp; scripting (Windows, Linux)
 </li>
 <li>
 Database administration (Oracle, SQL Server, Postgres)
 </li>
 <li>
 Web Services (SOAP, REST)
 </li>
 <li>
 Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
 </li>
 <li>
 Big Data platforms, pervious work on Hadoop or mongo DB
 </li>
 <li>
 Microsoft Azure Fundamentals
 </li>
 <li>
 Microsoft Azure Administrator
 </li>
 <li>
 VMware Cloud Fundamentals
 </li>
 <li>
 Continuous delivery tools (Kubernetes, Ansible)
 </li>
 <li>
 Security protocols (ethical hacking is a plus)
 </li>
 <li>
 Good experience in working in agile and DevOps
 </li>
 <li>
 Good understanding of network protocols (CCNA is a plus)
 </li>
 <li>
 ITIL foundation knowledge (certificate is a plus)
 
 
 </li>
 </ul>
 
 Educational background:
 
 
 
 <ul>
 <li>
 B.Sc. in computer science or equivalent
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Fluent in French is a plus
 </li>
 <li>
 Minimum 3 years of experience within IT
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Senior Application Support and Cloud Ops Engineer

talabat

<div>
 
 A Little Bit About Talabat
 
 
 
 talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day.
 
 
 We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries
 
 .
 
 
 
 
 Job Description
 
 
 
 
 Role summary
 
 
 
 We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering, strong project management capabilities, and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems, excellent problem-solving abilities (Crisis Management), and a commitment to delivering "Gold Standard" solutions while actively mentoring junior engineers.
 
 
 
 The Following Experience Is Relevant To Us
 
 
 
 Strategic Leadership &amp; Mentorship
 
 
 <ul>
 <li>
 Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning, ensuring the team moves forward without deadlock.
 </li>
 <li>
 Project Management: Lead infrastructure projects (Site Launches, Hub expansions) from conception to completion, ensuring adherence to timelines, budgets, and resource coordination.
 </li>
 <li>
 Collaboration: Collaborate with cross-functional teams (Expansion, Operations, Logistics) to assess infrastructure needs and develop scalable, frugal solutions that support business growth across MENA.
 </li>
 <li>
 Talent Acquisition: Participate in the interview process for new engineers, raising the technical bar for the team.
 </li>
 <li>
 Tribe Alignment: Translate business goals into technical execution, explicitly driving the Tribe&rsquo;s KPIs (e.g., Speed to Launch, Uptime, SLA) to completion.
 
 
 </li>
 </ul>
 Advanced Technical Execution
 
 
 <ul>
 <li>
 Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design, implement, and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation, Zero-Trust Architecture, LAN/WAN, SD-WAN, CCTV&hellip; etc.) to meet business requirements, defining the configuration standards that the rest of the team follows with the support of L3 teams.
 </li>
 <li>
 Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g., bandwidth saturation, firewall policy conflicts), implementing preventive measures and automation scripts to ensure optimal performance.
 </li>
 <li>
 Emerging Tech: Stay abreast of industry trends (e.g., AI in CCTV, Zero-Touch Provisioning), recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.
 </li>
 <li>
 Crisis Management: Act as the primary technical escalation point for complex outages, utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.
 </li>
 <li>
 RFCs &amp; Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes, ensuring all designs are documented and reviewed before implementation.
 </li>
 <li>
 Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Core Networking: Extensive experience designing, implementing, and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP, BGP/OSPF, VLANs, and Subnetting.
 </li>
 <li>
 Security &amp; Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW, FortiManager, FortiAnalyzer) and SD-WAN architecture.
 </li>
 <li>
 Monitoring: Proficiency in installing and configuring monitoring tools (e.g., Prometheus &amp; Grafana) for network monitoring and performance analysis.
 </li>
 <li>
 Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations, AI analytics, and structured cabling standards for warehouses.
 </li>
 <li>
 Containarization &amp; Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.
 </li>
 <li>
 Automation: Familiarity with scripting (Python, Bash) and automation tools to drive operational efficiency.
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Communication: Excellent communication skills, with the ability to convey complex technical concepts (risks, trade-offs) to non-technical stakeholders (Ops Managers, City Managers).
 </li>
 <li>
 Mentorship: Proven leadership skills, with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.
 </li>
 <li>
 Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.
 </li>
 <li>
 Time Management: Effective prioritization skills, with the ability to manage multiple site launches simultaneously while shielding the team from burnout.
 
 
 </li>
 </ul>
 Business Skills
 
 
 <ul>
 <li>
 Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics), with the ability to align infrastructure initiatives with strategic goals (e.g., "Speed to Launch").
 </li>
 <li>
 Frugality &amp; Budgeting: Proven track record of delivering projects on time and within budget, applying a frugal mindset to optimize costs without sacrificing quality.
 </li>
 <li>
 Risk Management: Ability to assess and mitigate risks (e.g., single points of failure in warehouse connectivity), making data-driven decisions to ensure project success.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s Degree in Information Technology, Computer Science, or Engineering.
 </li>
 <li>
 Experience: 6+ years of experience in Network Engineering or IT Infrastructure, with at least 2 years in a technical leadership or mentoring capacity.
 </li>
 <li>
 Certifications: Professional-level certifications (Fortinet NSE 7, CCNP Enterprise) are highly desirable.
 </li>
 <li>
 Technical Skills: Strong grasp of Automation, Virtualization, and Cloud concepts (AWS/Azure) beyond standard troubleshooting.
 </li>
 <li>
 ITIL: ITIL Strategist or Leader (V4)
 </li>
 </ul>
</div>

Senior Engineer - IT Operations

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

KMT for Industrial Services

<div>
 
 🔥 We&rsquo;re Hiring: Senior Sales Engineer &ndash; Oil &amp; Gas 🔥
 
 
 
 
 
 KMT for Industrial Services, the trusted agent of Rockwell Automation solutions and products in Egypt, is seeking a talented Senior Sales Engineer to join our team.
 
 
 We deliver cutting-edge automation solutions and services that empower factories and industrial sectors &mdash; with a special focus on the oil &amp; gas industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities in the oil &amp; gas sector.
 </li>
 <li>
 Promote and sell Rockwell Automation products and solutions.
 </li>
 <li>
 Build strong relationships with clients, ensuring technical and commercial support.
 </li>
 <li>
 Achieve sales targets and contribute to business growth.
 </li>
 <li>
 Work closely with engineering and project teams to deliver tailored solutions.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Power or Mechatronics Engineering.
 </li>
 <li>
 5+ years of sales experience in oil &amp; gas, industrial automation, or related fields.
 </li>
 <li>
 Strong technical knowledge in automation solutions.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 </ul>
 
 
 
 
 📍 Location: Maadi, Cairo, Egypt
 
 
 At KMT, you&rsquo;ll be part of a team driving Egypt&rsquo;s industrial future with Rockwell Automation technology.
 
 
 
 
 
 👉 Apply now by sending your CV via LinkedIn Or via email hr@kmt4is-eg.com with subject line: Senior Sales Engineer &ndash; Oil &amp; Gas.
 
 
 
 
</div>

Senior Sales Engineer (Oil & Gas)

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