senior technical support engineer

Hamdan Bin Mohammed Smart University

<div><div>Description:
The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.
Main Roles &amp; Responsibilities:<ul><li>
Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.</li><li>
Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.</li><li>
Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).</li><li>
Regularly maintain the hardware/software assets inventory.</li><li>
Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.</li><li>
Provide technical trainings whenever required.</li><li>
Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.</li><li>
Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies.</li><li>
Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.</li><li>
Report any information security incidents or suspicious behaviors to the line manager.</li><li>
Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.</li><li>
Handle any other responsibilities assigned by the line manager.</li></ul><div>
</div></div><div>
Qualifications<div></div> 
Required Qualification &amp; Skills: 
Professional Experience
3 years of relevant experience in a similar position
Education and Academic Qualifications<ul><li>
Bachelor&rsquo;s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.</li><li>
ITIL V3 certification</li><li>
Any other certification will be a plus (Microsoft, Cisco, Apple etc.).</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Microsoft Windows, Mac, and general desktop support issues.</li><li>
End-user devices like printers and scanners.</li><li>
Audio and Video systems like projectors, mixers, etc.</li><li>
DNS, TCP/IP, and other networking concepts.</li><li>
Excellent customer care skills.</li><li>
Time and project management skills.</li><li>
Analytical and problem-solving skills.</li><li>
Interpersonal, communication, and soft skills.</li><li>
Ability to work under pressure and in a diverse culture.</li><li>
Excellent communication skills in English languages; Arabic language is an advantage.</li></ul></div></div><div></div>

Senior Technical Support Engineer (UAE nationals ONLY)

BlackStone eIT

<div>Position Overview
BlackStone eIT is seeking a highly skilled Senior Technical Presales Engineer to join our team. The role focuses on bridging the gap between technical solutions and customer requirements, driving successful sales outcomes through expert technical guidance, solution design, and proposal support. You will collaborate closely with sales, product, and engineering teams to craft compelling, tailored solutions that meet client needs and exceed expectations.
Key Responsibilities<ul><li>
Analyze and interpret client requirements from RFPs, RFQs, and other procurement documents to develop precise and compliant technical proposals.</li><li>
Design and articulate solution architectures leveraging modern technology stacks such as .NET Core, Angular, Azure, Dynamics 365, AI/ML, and Microservices.</li><li>
Deliver technical presentations, demonstrations, and workshops to clients and stakeholders, clearly communicating solution capabilities and benefits.</li><li>
Collaborate with internal teams to develop pricing, bill of quantities, and ensure commercial viability of proposals.</li><li>
Maintain up-to-date knowledge of industry trends, technology advancements, and security standards to inform proposal strategies and solution designs.</li><li>
Develop reusable proposal assets including templates, case studies, and architecture blueprints to improve efficiency and quality of deliverables.</li></ul> 

Requirements 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum 5-7 years experience in technical presales, solution architecture, or similar roles.</li><li>
Strong understanding of enterprise IT environments, including cloud platforms (Azure), ERP/CRM systems (Dynamics 365), and software development technologies.</li><li>
Proven experience preparing technical proposals and responding to government and enterprise RFPs.</li><li>
Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical audiences.</li><li>
Proficiency with MS Office Suite, Visio or equivalent diagramming tools, and proposal management applications.</li></ul>
Attributes<ul><li>
Detail-oriented with strong organizational and analytical skills.</li><li>
Ability to work collaboratively across teams and manage multiple projects under tight deadlines.</li><li>
Innovative and proactive mindset with a continuous learning approach.</li></ul> 

Benefits 
<ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Senior Technical Presales Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Join our Observability team as a Senior Technical DevOps Engineer - Observability , where you will lead the implementation and administration of state-of-the-art monitoring tools for infrastructure, applications, and platforms.
The Senior Technical DevOps Engineer - Observability will act as a key technologist in the DevOps and Automation team, drive DevOps and Automation practices at product and program level. Engineers enterprise level technology solutions for CI/CD and Cloud automation through infrastructure as code, containerisation and configure management. Ensure robust Cloud engineering and DevOps practices for solution planning, technology development, deployment, release, hyper-care and operations of technology solution. Apply Site reliability principles to ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning and act as a bridge between development and operations by applying a engineering mind-set to system administration.
In this role, you will:
<ul><li>Lead the discovery phase of Cloud adoption/ migration by partnering with the Architects and Security to strategize well defined DevOps and Cloud engineering architectures.
</li><li>Lead the automation of change management, building resiliency, monitoring, capacity planning and emergency response for set of products that you are responsible for.
</li><li>Act as a lead for service reliability, scalability and performance for a set of products as part of system enablement team for Agile release trains. Primary lead who identifies and improves the lifecycle of products/services by addressing flow of value through the continuous deployment pipelines.
</li><li>Review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.
</li><li>Collaborate with Release Engineering, Product Development and Security teams to develop change management strategies e.g. canary-style deployments, pushing out new releases without interrupting services, and rolling back features that demonstrate problems.
</li><li>Enable automation of everything possible and ensure continuous deployment pipeline is always in good health and is responsible for the technical design and high-quality coding for technology products with built in quality and production deployment ready.
</li><li>Build, maintain and operate technical environments for software development, continuous integration and continuous deployment based on cloud application design principles such as 12 factor apps.
</li><li>Embrace DevSecOps principles to advise and architect security solutions with engineering and product teams, ensuring all technologies and projects are robust and adhere to security standards.
</li><li>Be an advisor to enable the teams to drive corrective, adaptive, preventative and perfective maintenance of solutions automating environment management, service management, infrastructure management and cyber security aspects of the systems.
</li><li>Apply Site reliability principles to ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning and act as a bridge between development and operations by applying an engineering mind-set to system administration.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3 or equivalent) in Information Technology or relevant.
</li></ul><div><ul><li>5+ years of experience in DevOps, Site Reliability Engineering (SRE), or similar roles.
</li></ul>Knowledge/Skills:
<ul><li>Hands-on experience implementing and managing enterprise-class observability and self-healing solutions such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, and Automic Orchestrator.
</li><li>Strong hands-on experience in designing and implementing observability solutions across cloud-native, hybrid, on-premises, and mainframe environments (AWS, Azure, VMware, and data centres).
</li><li>Proven expertise in fully automated deployment pipelines, infrastructure automation, and Infrastructure as Code (IaC) using tools such as Terraform and Ansible.
</li><li>Strong experience in Observability as Code, including instrumentation and monitoring configuration for applications, databases, and infrastructure platforms.
</li><li>Strong scripting and automation skills using Python, Bash, PowerShell, Shell scripting, REX, and JCL, with experience integrating and consuming REST APIs.
</li><li>Experience with containerization and orchestration platforms such as OpenShift and Kubernetes.
</li><li>Familiarity with CI/CD pipelines and tools such as Jenkins and GitLab.
</li><li>Strong understanding of Application Performance Monitoring (APM), log analytics, monitoring concepts, dashboard creation, alert configuration, and metric collection.
</li><li>Strong analytical and troubleshooting skills with the ability to write and manage complex queries using PL/SQL, Splunk Processing Language (SPL), or equivalent query languages.
</li></ul><div>Other preferred skills:
<ul><li>SNMP and Network Monitoring using Zabbix.
</li><li>Strong administration experience of Linux &amp; Windows Operating System.
</li><li>Knowledge of IBM Mainframe ZOS system, System Management Facility, RACF, Observability and Monitoring.
</li><li>Configure / create dashboards and alerts on Observability tools.
</li></ul></div></div>Leadership Role: No
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Senior Technical DevOps Engineer

Union Properties

D365 ERP Senior Technical Consultant Location: Dubai, United Arab Emirates Employment Type: Full-Time Job Overview Union Properties is seeking a highly skilled and experienced D365 ERP Senior Technical Consultant to join our dynamic technology team in Dubai. This is a full-time position where the successful candidate will play a pivotal role in the technical design, development, implementation, and ongoing support of our Microsoft Dynamics 365 Finance and Operations (F&amp;O) platform. You will be responsible for leading technical workstreams, customising the ERP system to meet our unique business requirements, and ensuring the platform is robust, scalable, and optimised for performance across our diverse portfolio of companies. This role requires a deep technical understanding of the D365 F&amp;O ecosystem and the ability to translate complex business needs into effective technical solutions. Responsibilities * Lead the technical design, development, and implementation of customisations, extensions, and integrations for the D365 F&amp;O platform. * Create comprehensive technical design documentation based on functional requirements. * Design and implement integrations between D365 F&amp;O and other business-critical systems. * Manage data migration activities, including data mapping, transformation, and loading. * Perform system performance analysis, tuning, and optimisation to ensure system efficiency. * Provide expert-level technical support and troubleshoot complex issues, acting as a final point of escalation. * Collaborate closely with functional consultants, project managers, and business stakeholders to ensure technical solutions align with business objectives. Qualifications * A Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven and extensive experience as a Technical Consultant or Developer with Microsoft Dynamics 365 Finance and Operations (or AX 2012). * Solid understanding of the D365 F&amp;O architecture, data structures, and core application modules. * Experience working on full-cycle D365 F&amp;O implementation projects. * Excellent analytical and problem-solving skills, with a meticulous attention to detail. * Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences. * Microsoft certifications in D365 F&amp;O development are highly desirable. * Experience with the Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a significant advantage.

D365 ERP Senior Technical Consultant

Nutanix

<div>Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a self-starter with strong networking and virtualization skills with a deep understanding of Service Providers and their unique needs? Do you excel at building strong relationships with customers who are also your partners? Consider joining our EMEA team at Nutanix as a Service Provider Systems Engineer, where you&rsquo;ll collaborate with service providers to grow their businesses and build a strong partner ecosystem.
About the Team
The Service Provider team at Nutanix is focused on delivering comprehensive solutions tailored to service providers across the Europe, Middle East, and Africa (EMEA) region. This dynamic team thrives on collaboration, innovation, and creativity, fostering a culture where experienced professionals operate independently while also supporting one another. The mission of the MSP team is to enhance the delivery of Nutanix's cutting-edge technologies in the managed services landscape, ensuring that partners receive the support and resources needed to succeed in a competitive market.
You will report to the Manager for Service Provider SE&rsquo;s in the Europe, Middle East, Africa region, who champions a supportive leadership style aimed at removing barriers for team members and empowering them to execute their roles effectively. The travel requirements for this role are expected to be around 40% initially, with the potential to increase to 50% or even 60% as the region becomes busier. This translates to approximately 1 to 3 days of travel per week, although much work can effectively be accomplished via virtual meetings, minimizing the need for constant travel.
Your Role<ul><li>
Provide technical Presales support to Service Provider sellers, addressing inquiries and facilitating solutions.</li><li>
Conduct proposal development and sizing based on Service Provider data to drive business initiatives.</li><li>
Organize and manage proof of concepts (POCs) and demonstrations for partners.</li><li>
Collaborate with specialists and internal teams to develop comprehensive technical strategies.</li><li>
Develop and maintain strong relationships with Service Providers to support their business objectives and drive mutual success.</li><li>
Build and maintain strong relationships within partner networks to foster community engagement.</li><li>
Achieve set performance metrics and contribute to over-quota results in managed services offerings.</li><li>
Support team growth by identifying the need for additional resources based on workload and performance.</li><li>
Foster a culture of innovation and continuous learning by experimenting with new technologies and processes.</li><li>
Work with the Nutanix Regional SE Manager to drive field pre-and post-sales alignment and engagement with partners.</li><li>
Invest time and effort to learn new technologies quickly to help our partners adapt their solutions and integrate your knowledge into their efforts</li><li>
Subject matter expertise in one or more relevant technology disciplines to establish credibility with technical leader.</li></ul> 
What You Will Bring<ul><li>
Minimum of 5 years of presales experience in the Service Provider space and 10 years of customer-facing and/or technical experience.</li><li>
Strong networking and virtualization skills.</li><li>
Experience with public cloud technologies, specifically AWS and Azure.</li><li>
Knowledge of storage technologies and multi-tenancy architectures.</li><li>
Solid understanding of VMware Cloud Director and/or Cloud Foundation (VCF)</li><li>
Familiarity with automation, scripting, and application blueprinting technologies (e.g., Ansible, Terraform).</li><li>
Understanding of cloud-native technologies and security practices.</li><li>
Confident public speaking and exceptional relationship-building skills.</li><li>
Ability to work independently and translate goals into actionable plans.</li><li>
Fluent English and Arabic speaker.</li></ul> 
Work Arrangement
On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.</div>

Senior Systems Engineer - Service Providers, MEA

China Civil Engineering Construction Corporation

Career Opportunities &ndash; Dubai RTA Infrastructure ProjectChina Civil Engineering Construction Corporation (CCECC) is expanding its project team in Dubai and is hiring experienced professionals for a high-profile Roads &amp; Transport Authority (RTA) infrastructure project.The project includes major roadworks, bridges, underpasses, flyovers, and multi-utility networks.Project Management / Construction<ul><li>Project Manager (1)</li><li>Construction Manager &ndash; Utilities (1)</li><li>Construction Manager &ndash; Structures (1)</li><li>Construction Manager &ndash; Roads (1)</li><li>Project Engineer &ndash; Utilities (2)</li><li>Project Engineer &ndash; Structures (2)</li><li>Project Engineer &ndash; Roads (2)</li><li>Site Engineer &ndash; Utilities (4)</li><li>Site Engineer &ndash; Structures (4)</li><li>Site Engineer &ndash; Roads (4)</li></ul>Engineering / Technical<ul><li>Senior Technical Engineer (2)</li><li>Technical Engineer (3)</li><li>Design Coordinator (1)</li></ul>Planning<ul><li>Senior Planning Engineer (1)</li><li>Planning Engineer (2)</li></ul>Commercial &amp; Contracts<ul><li>Contracts Manager (1)</li><li>Assistant Contracts Manager (1)</li><li>Quantity Surveyor (3)</li><li>Senior Quantity Surveyor (2)</li></ul>Utilities &amp; NOC<ul><li>Senior Utility Engineer (2)</li><li>Utility Engineer (4)</li><li>NOC Coordinator (2)</li><li>Stakeholder Coordinator (2)</li></ul>QA/QC &amp; Material<ul><li>Senior QA/QC Engineer (1)</li><li>QA/QC Engineer (2)</li><li>QA/QC Inspector (4)</li><li>Material Engineer (1)</li><li>Lab Technician (4)</li></ul>HSE &amp; Traffic Management<ul><li>HSE Manager (1)</li><li>Senior HSE Engineer (2)</li><li>HSE Officer (3)</li><li>Traffic Management Engineer (TTM) (1)</li><li>Traffic Management Supervisor (1)</li></ul>Survey<ul><li>Chief Surveyor (2)</li><li>Land Surveyor (3)</li></ul>Drafting / BIM<ul><li>Senior Draughtsman (2)</li><li>Draughtsman &ndash; Roads (3)</li><li>Draughtsman &ndash; Utilities &amp; NOC (3)</li><li>Draughtsman &ndash; Structures (2)</li><li>Draughtsman &ndash; TTM (2)</li><li>BIM Modeler / BIM Coordinator (2)</li></ul>Plant / Logistics / Support<ul><li>Machinery Coordinator (2)</li><li>Storekeeper (2)</li><li>Document Controller (2)</li><li>Lifting Appointed Supervisor (3)</li></ul>Application DetailsEmail: libin.kurian@cceccdubai.com Subject Line: Mention the position applied forOnly relevant profiles with Dubai RTA project experience will be considered.CANDIDATES WITHOUT UAE EXPERIENCE SHOULD NOT APPLYSalary &amp; Benefits<ul><li>Competitive salary package (based on experience and role)</li><li>Accommodation provided by company</li><li>Transportation provided by company</li><li>Medical insurance as per UAE labor law</li><li>Annual leave as per company policy</li><li>Overtime and additional benefits as per company policy</li><li>Opportunity to work on high-profile Dubai RTA infrastructure projects</li><li>Career growth within a leading international construction company</li></ul>China Civil Engineering Construction Corp , Level 3, Office No. 354, European Business Centre, Dubai Investment Park 1, Dubai, United Arab EmiratesPay: AED25,000.00 - AED45,000.00 per monthApplication Question(s):<ul><li>What is your Notice Period ?</li><li>Do you have Dubai RTA experience ?</li><li>What is your Current Location ?</li><li>What is your Current salary + Benefits if any ?</li><li>Please share your contact number.</li></ul>Work Location: In person

CHINA CIVIL ENGINEERING CONSTRUCTION CORP DUBAI - (RTA Project)

Mazari Technical Works LLC

Hiring &ndash; Senior Electrical EngineerLocation: Dubai, United Arab EmiratesProject Type: High-Rise BuildingsWe are looking for an experienced and highly motivated Senior Electrical Engineer to join our team for ongoing high-rise building projects in Dubai. The ideal candidate should have strong expertise in electrical systems execution, site coordination, testing &amp; commissioning, and project management within high-rise construction projects in the GCC region.Available PositionSenior Electrical EngineerRequirements✅ Bachelor&rsquo;s Degree in Electrical Engineering✅ Minimum 8 years of GCC experience in high-rise building projects is mandatory✅ Strong knowledge of electrical systems, including:* Power distribution systems* Lighting &amp; emergency lighting systems* Low current / ELV systems (CCTV, Access Control, Data, Fire Alarm, SMATV, BMS, etc.)* Transformers, MDBs, SMDBs, DBs, cable containment systems* Testing &amp; commissioning activities✅ Ability to review and interpret electrical drawings, shop drawings, and specifications✅ Experience in site supervision, execution, inspections, and authority approvals✅ Strong coordination skills with MEP, civil, architectural teams, subcontractors, and consultants✅ Knowledge of GCC/UAE regulations and authority standards✅ Good leadership, communication, and problem-solving skills✅ GCC experience in high-rise building construction is mandatory✅ Immediate / short notice joiners preferredJob Responsibilities* Supervise and manage all electrical site activities for high-rise building projects* Coordinate with consultants, subcontractors, and other trades to ensure smooth project execution* Ensure electrical works are executed as per approved drawings, specifications, and project schedules* Monitor installation quality, safety standards, and compliance requirements* Conduct inspections, testing, and commissioning activities* Review material submittals, method statements, and technical documents* Prepare progress reports, work schedules, and site updates* Support project management in achieving project milestones and timely completion* Resolve technical issues and provide engineering support on-siteSalary &amp; Benefits* Salary as per UAE market standards* Opportunity to work on prestigious high-rise projects* Career growth and professional development opportunitiesJoiningImmediate / Short Notice PreferredHow to ApplyInterested candidates can apply through indeed job portalApplication Question(s):<ul><li>How many years of UAE experience you have as Senior Electrical Engineer in UAE?</li><li>What is your visa status?</li><li>What is your expected salary?</li><li>Do you have a valid UAE driving license?</li></ul>Application Question(s):<ul><li>Application Question(s):</li><li>How many years of UAE experience you have as Electrical Engineer?</li><li>What is your visa status?</li><li>What is your expected salary?</li><li>Do you have a valid UAE driving license?</li></ul>Work Location: In person

SENIOR ELECTRICAL ENGINEER (High Rise Buildings)

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