sales engineer

it support engineer

it support

senior project engineer

technical engineer

senior technical support engineer

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;.
</p><p>Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as <b>an </b><b>IT Senior Operations &amp; Support Engineer - Mainframe Operations.
</b></p><p>The <b>IT Senior Operations &amp; Support Engineer - Mainframe Operations </b>will a nalyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
</p><p>In this role, you will:
</p><ul><li>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
</li><li>Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
</li><li>Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
</li><li>Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
</li><li>Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
</li><li>Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
</li><li>Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
</li><li>Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
</li><li>Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
</li><li>Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><ul><li>Degree or Honours (12+3 or equivalent).
</li><li>2+ years of experience in Information Technology.
</li></ul><p><b>Knowledge/Skills:
</b></p><ul><li>Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
</li><li>Practitioner/Professional level certification in IBM zOS.
</li><li>Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
</li><li>Experience in monitoring consoles for any critical alerts and responding to the WTORs.
</li><li>Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
</li><li>Working experience in Observability platforms like Splunk Zabbix AppDynamics.
</li><li>Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
</li><li>Experience in the computer and communication industry as a support engineer dealing with application support.
</li><li>Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
</li><li>Experience working in Service desk - Incident Management Problem Management Infrastructure Operations domains.
</li></ul><p>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

IT Senior Operations & Support Engineer

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Customer Support Engineer

Graniti Building Materials LLC

<p><b>Granitech Building Materials Trading, LLC </b></p><p><i><b>Job Summary:</b></i></p><p>The Technical Engineer plays a key role in managing technical activities from project estimation to execution support. These includes reviewing project specifications, preparing cost estimates, conducting site visits, supporting clients and the sales team, and coordinating with internal departments to ensure project success.</p><p><i><b>Key Responsibilities:</b></i></p><p>&middot; Estimation and Tendering:</p><p>&middot; Analyze architectural drawings, BOQs, and project specifications.</p><p>&middot; Prepare accurate cost estimates for ceramic and porcelain tile supply and installation.</p><p>&middot; Request and evaluate supplier quotations for special materials or custom requirements.</p><p>&middot; Coordinate with the sales team to develop competitive bids and technical submittals.</p><p>&middot; Assist in preparing project proposals, quotations and method statements.</p><p>&middot; Technical Support and Coordination</p><p>&middot; Provide product technical data, application guidelines and installation advice.</p><p>&middot; Address technical queries from clients, consultants, and internal teams.</p><p>&middot; Coordinate with designers, contractors, and consultants on material selection and specifications.</p><p>&middot; Support procurement by verifying technical compliance of materials and samples.</p><p>&middot; Site Visits &amp; Supervision</p><p>&middot; Conduct pre-installation site visits to evaluate conditions and ensure feasibility.</p><p>&middot; Attend site meetings to represent Granitech on technical matters.</p><p>&middot; Monitor installation progress, ensure adherence to approved methods and specifications.</p><p>&middot; Resolve on-site technical issues and coordinate with installation teams or subcontractors.</p><p>&middot; Report findings, deviations, and solutions to the Project Manager.</p><p>&middot; Documentation and Reporting</p><p>&middot; Maintain accurate project documentation including site reports, drawing updates, and inspection records.</p><p>&middot; Update project tracking sheets and assist in preparing handover documentation.</p><p>&middot; Ensure all materials and methods comply with local building codes and regulations.</p><p><i><b>Qualifications:</b></i></p><p>1. Bachelor&rsquo;s degree in Civil Engineering, Architecture, or a related technical field.</p><p>2. Minimum 2-4 years of relevant experience in construction, building materials, or technical estimation.</p><p>3. Familiarity with ceramic and porcelain tile standards, installation practices, and site conditions.</p><p>4. Strong technical interpretation skills (drawings, specs, BOQs)</p><p>5. Proficiency in AutoCAD, MS Office, and project tracking tools.</p><p><b>6. Valid UAE driving license is preferred.</b></p><p><i><b>Key Skills:</b></i></p><p>&middot; Attention to detail and accuracy in estimation.</p><p>&middot; Strong communication and presentation skills</p><p>&middot; Time management and multi-tasking</p><p>&middot; Ability to work independently and in a team</p><p>&middot; Problem-solving and on-site decision making</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Tagalog (Required)</li></ul>

Site/Technical Engineer

VAM SYSTEMS

<div><b>Job Description</b><p><b><br>
VAM Systems </b>is currently looking for <b>L2 Technical Support Engineer</b> for our<b> UAE </b>operations with the following skillsets &amp; terms and conditions:</p><p></p><p><b><br>
Required Certifications</b></p><br>
<p></p><ul><li>
ITIL</li><li>
MCSE</li><li>
CCNA</li><li>
Office 365 certification (preferred)</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><br>
<p></p><ul><li>
Strong troubleshooting and analytical skills</li><li>
Excellent communication and customer service abilities</li><li>
Good knowledge of networking, telecommunication systems, and Microsoft technologies</li><li>
Familiarity with ITSM processes</li><li>
Proactive, self-motivated, and keen to stay updated with modern technologies</li></ul><p></p><p><br>
Joining time frame: (Immediate - 30 days)</p></div><p></p>

L2 Technical Support Engineer - ITIL- MCSE

Tealium

<div><div><i>When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.</i></div><div></div><div>
WHO WE ARE</div><div></div><div>
Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium&rsquo;s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.</div><div></div><div>
More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.</div><div></div><div>
Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.</div><div></div><div>
With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:</div><ul><li><div>
A Leader in the 2025 Gartner&reg; Magic Quadrant&trade; for Customer Data Platforms</div></li><li><div>
2025 TrustRadius Award Winner: Buyer&rsquo;s Choice</div></li><li><div>
2024 Invoca Partner Collaboration Award</div></li><li><div>
2024 G2 Leader in Tag Management &amp; Enterprise Data Governance</div></li><li><div>
Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)</div></li><li><div>
Named on Destination CRM&rsquo;s 2024 Top 100 Technologies List for Sales</div></li><li><div>
Named on the 2024 Best and Brightest in the Nation list</div></li><li><div>
BuiltIn&rsquo;s 2024 Best Place to Work</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR</div><div></div><div>
We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketing ecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.</div><div></div><div>
As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client&rsquo;s specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.</div><div></div><div>
Ultimately, our Support Engineers ensure customers adopt Tealium&rsquo;s solutions effectively and maximize the platform's potential to achieve their business goals.</div><div><br>
YOUR DAY TO DAY</div><ul><li><div>
Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.</div></li><li><div>
Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.</div></li><li><div>
Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.</div></li><li><div>
Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.</div></li><li><div>
Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepancies, and general front-end code languages, ensuring seamless implementation and performance.</div></li><li><div>
Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess</div></li><li><div>
Contribute to our knowledge base to support both internal and external content</div></li></ul><div></div><div>
WHAT YOU BRING TO TEALIUM</div><ul><li><div>
3-5 years of experience in client-facing and technical skills</div></li><li><div>
Experience with reading, writing, and debugging JavaScript or other similar programming languages</div></li><li><div>
Proficient in web technologies, including web development principles and frameworks.</div></li><li><div>
Hands-on experience with APIs for integrating vendor platforms and expertise with tools such as Browser Developer Tools and Proxy tools for debugging and analysis.</div></li><li><div>
Strong familiarity with business intelligence (BI) tools, databases, and SQL languages</div></li><li><div>
Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tools.</div></li><li><div>
Demonstrated ability to efficiently search, interpret, and apply technical documentation to solve problems and implement solutions.</div></li><li><div>
You have a strong understanding of, or a keen desire to learn about, mobile app development and debugging techniques.</div></li><li><div>
Exceptional written and verbal communication skills, with the ability to communicate clearly, concisely, and effectively.</div></li><li><div>
Deeply passionate about troubleshooting and resolving issues, demonstrating meticulous attention to detail.</div></li><li><div>
Familiarity with Tealium products or a solid understanding of the AdTech ecosystem is a plus</div></li></ul><div></div><div>
WAGE TRANSPARENCY</div><div></div><div>
In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We&rsquo;re committed to providing clear and consistent compensation information to all applicants, regardless of location.</div><div></div><div>
This full-time position offers a base salary range of AED 246,758 to AED 308,447 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.</div><div></div><div>
#LI-PA1</div><div>
#LI-Remote</div><div>
WHY YOU WANT TO WORK HERE</div><div></div><div>
At Tealium, we don&rsquo;t just offer the ordinary, we provide the extraordinary:</div><ul><li>
Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium</li><li>
Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries</li><li>
Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually</li><li>
Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment</li><li>
Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants</li><li>
Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays</li><li>
Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness</li><li>
Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs</li><li>
Health and Related Benefits Programs, offering market competitive benefits programs</li></ul><div></div><div>
Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.</div><div></div><div>
The highly relevant and differentiated positioning of Tealium&rsquo;s solutions makes this a unique and rewarding career opportunity.</div><div></div><ul><li>Offerings vary by level and location.</li></ul></div>

Technical Support Engineer (Remote - Dubai)

flydubai

<div>MAIN OBJECTIVE OF ROLE: To design, develop and support robust and cost-effective Customer Relationship Management (CRM) and Customer Engagement solutions, encompassing technical design, configuration, deployment, cost estimations, and the development and approval of business cases. KEY RESPONSIBILITIES:
<ul><li>Leads the technical design and development for customizing CRM platforms such as Salesforce, Microsoft Dynamics and HubSpot, as well as tailoring branding and communications solutions such as Campaign Manager and notification engines.</li><li>
Translates functional and non-functional requirements from CRM, Customer Data, Customer Engagement and Experience systems to technical specifications and coordinates with solution architects to design robust, scalable, and high-quality solutions in accordance with IT standards.</li><li>
Formulates and executes strategies for integrating data between CRM systems and other business applications, ensuring the integrity and accuracy of the data.</li><li>
Ensures optimal usage of system licenses with clearly defined security controls including user access control.</li><li>
Oversees and mentors software engineering teams to ensure the application of appropriate architectural patterns, while also generating, reviewing, and approving technical designs in alignment with these patterns.</li><li>
Develops and maintains comprehensive technical documentation for design, deployment, configuration, customization, and integration of all customer experience related solutions.</li><li>
Leads the discovery phase for medium to large projects involving Customer Data, CRM, and Customer Engagement systems, aiming to formulate high-level designs, initiate proof-of-concepts, and execute prototypes to validate conceptual ideas.</li><li>
Advocates for the automation and lean principles in software development, conducts timely root cause analyses and incident 'lessons learned' sessions, contributing to the definition and refinement of software and data engineering playbooks for the benefit of relevant stakeholders.</li><li>
Investigates, debugs, and resolves complex issues, encompassing corner cases and rare conditions, while actively fostering driving built-in quality within software engineering teams in collaboration with end-to-end quality assurance.</li><li>
Develops and practices an accelerator framework with the aim to improve the quality of technology solutions and productivity of software engineers. .</li><li>
Provides coaching and mentoring to software development team members, emphasizing the adoption of best practices in software engineering, ensuring code quality, and implementing suitable algorithms as needed.</li><li>
Measures and monitors software engineering metrics that enable agility, scalability, data quality and reliability of technology solutions across the enterprise.</li><li>
Provides critical input into the technical debt remediation strategy and execution with support from.</li><li>
environment management, service management, infrastructure management and cyber security.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Information Technology, Computer Science, or related field 5+ years of experience in designing, implementing, and supporting CRM systems Process Airline Experience and working in multi culture environment is preferred</li><li>
Fluent in English</li><li>
Years with qualifications: 8 - 10 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Technical Engineer - IT (CRM & Customer Engagement)

Horizontrading

Head of Technical Support / Head of Technical Customer Service <p>We are a Fintech, Global leader in financial technology</p> Overview <ul><li><b>70+ clients in 25 countries</b></li><li><b>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</b></li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li><b>Worldwide leader for electronic market making tech</b></li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul><p>We are currently looking for a <b>Head of Technical Support / Head of Technical Customer Service</b> in Bangkok to ensure customer success into deploying Horizon Software's solutions.</p> The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li><u>Within the focus of Client support</u><ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li><u>Within the focus of implementation of new projects</u><ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul><p>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok</p><p>Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.</p>

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

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