sales engineer

it support engineer

qs engineer

senior software engineer

software engineer

senior technical support engineer

<div>
 
 
 Who we're
 
 
 
 GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world&rsquo;s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita&rsquo;s, and McCain.
 
 
 
 
 
 
 Role Summary:
 
 
 
 The Senior Support Engineer is responsible for leading and managing technical support operations, ensuring the efficient functioning of IT infrastructure and applications. This role involves resolving complex technical issues, supporting critical enterprise applications such as MDM, SAP, Office 365, and warehouse management systems, and ensuring smooth IT operations across the organization. Additionally, the Senior Support Engineer will oversee the roll-out of new projects and applications, ensuring they are aligned with GMG Standard Operating Procedures (SOPs). This position also includes mentoring and guiding junior team members to improve operational efficiency, coordinating with vendors, managing procurement processes, and monitoring the performance of IT systems, including SafeQ servers, VMs, local servers, MDFs, and IDFs. The role requires strong technical expertise, leadership, and the ability to maintain IT infrastructure to support business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 IT Infrastructure Support &amp; Management:
 
 
 <ul>
 <li>
 Lead and support the installation, configuration, and maintenance of computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications according to GMG IT policies.
 </li>
 <li>
 Oversee and support the installation and configuration of various devices, including handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
 </li>
 <li>
 Ensure the proper tagging and monitoring of IT assets in the ITSM tool and maintain up-to-date records.
 </li>
 </ul>
 
 
 Technical Support &amp; Incident Management:
 
 
 <ul>
 <li>
 Act as the escalation point for complex technical issues and provide advanced troubleshooting and resolution within defined SLAs.
 </li>
 <li>
 Manage and prioritize service tickets through the ticketing system, ensuring effective communication with users and timely issue resolution.
 </li>
 <li>
 Provide training and guidance to junior support staff to foster continuous improvement and efficient operations.
 </li>
 </ul>
 
 
 Application and System Management:
 
 
 <ul>
 <li>
 Manage and support enterprise-level applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
 </li>
 <li>
 Ensure seamless operation of warehouse and logistics systems, including PTL, WAMAS, and conveyor systems.
 </li>
 <li>
 Monitor, maintain, and support SafeQ servers, VMs, local servers, MDFs, and IDFs, ensuring optimal system performance.
 </li>
 </ul>
 
 
 Project &amp; Rollout Support:
 
 
 <ul>
 <li>
 Lead the roll-out of new applications, IT projects, and system upgrades, ensuring they align with GMG Standard Operating Procedures (SOPs).
 </li>
 <li>
 Collaborate with cross-functional teams to implement solutions that meet both technical requirements and business needs.
 </li>
 </ul>
 
 
 Procurement &amp; Vendor Management:
 
 
 <ul>
 <li>
 Create purchase requests and manage procurement processes according to GMG policies.
 </li>
 <li>
 Coordinate with vendors to ensure the timely delivery of services and systems, while maintaining compliance with service-level agreements and standards.
 </li>
 </ul>
 
 
 Monitoring &amp; Maintenance:
 
 
 <ul>
 <li>
 Continuously monitor the health and performance of IT systems, ensuring they meet organizational standards.
 </li>
 <li>
 Conduct preventive maintenance and proactively address potential system issues to minimize downtime.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 5+ years of experience in a help desk or IT support role, with a strong focus on system administration and troubleshooting.
 </li>
 <li>
 Expertise in managing IT applications such as MDM, SAP, Office 365, and warehouse management systems.
 </li>
 <li>
 Experience with SafeQ servers, VMs, MDFs, and IDFs management. - Strong proficiency in configuring and troubleshooting IT hardware and software.
 </li>
 <li>
 Familiarity with ITSM tools and ticketing systems.
 </li>
 <li>
 Excellent problem-solving skills and the ability to mentor and guide junior staff.
 </li>
 </ul>
 
 
 
 
 
 What we offer?
 
 
 <ul>
 <li>
 An opportunity to become part of diverse teams with international exposure
 </li>
 <li>
 Comprehensive family medical insurance
 </li>
 <li>
 Family residency sponsorship and flight allowances
 </li>
 <li>
 Up to 30% discount in our premium retail sports brand stores
 </li>
 <li>
 Up to 20% discount in our pharmacy chain
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5><div>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology Being pioneers in aviation innovation were always at the forefront pushing boundaries Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as Senior Technical DevOps Engineer. 
 
 
</div><div>Join our DevSecOps and Automation team as a key technologist driving DevSecOps and Automation practices at both the product and program levels in this pivotal role you will be instrumental in designing implementing and optimizing our DevOps strategies to enhance efficiency scalability and reliability across our technology landscape Your expertise will help us streamline operations reduce time to market and continuously improve our processes. If you are passionate about leveraging the latest DevOps tools and methodologies to drive innovation and excellence we invite you to apply to play a crucial role in shaping the future of our technology initiatives at Emirates Group. 
 
 
</div>As a Senior Technical DevOps Engineer in the DevOps and Automation team, you&rsquo;ll drive DevOps and Automation practices at product and program level. Engineers enterprise level technology solutions for CI/CD and Cloud automation through infrastructure as code, containerisation and configure management. Ensure robust Cloud engineering and DevOps practices for solution planning, technology development, deployment, release, hyper-care and operations of technology solution. Apply Site reliability principles to ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning and act as a bridge between development and operations by applying a engineering mind-set to system administration. 
In this role you will:
<div><ul><li>Lead the discovery phase of Cloud adoption/ migration by partnering with the Architects and Security to strategize well defined DevOps and Cloud engineering architectures.
</li><li>Lead the automation of change management, building resiliency, monitoring, capacity planning and emergency response for set of products that you are responsible for.
</li><li>Act as a lead for service reliability, scalability and performance for a set of products as part of system enablement team for Agile release trains. Primary lead who identifies and improves the lifecycle of products/services by addressing flow of value through the continuous deployment pipelines.
</li><li>Review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.
</li><li>Collaborate with Release Engineering, Product Development and Security teams to develop change management strategies e.g. canary-style deployments, pushing out new releases without interrupting services, and rolling back features that demonstrate problems.
</li><li>Enable automation of everything possible and ensure continuous deployment pipeline is always in good health and is responsible for the technical design and high-quality coding for technology products with built in quality and production deployment ready.
</li><li>Build, maintain and operate technical environments for software development, continuous integration and continuous deployment based on cloud application design principles such as 12 factor apps.
</li><li>Embrace DevSecOps principles to advise and architect security solutions with engineering and product teams, ensuring all technologies and projects are robust and adhere to security standards. Be an advisor to enable the teams to drive corrective, adaptive, preventative and perfective maintenance of solutions automating environment management, service management, infrastructure management and cyber security aspects of the systems.
</li><li>Apply Site reliability principles to ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning and act as a bridge between development and operations by applying an engineering mind-set to system administration.
</li></ul></div><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role you must meet the below requirements:
<div><ul><li>Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer, Engineering or Software Engineering.
</li><li>5+ years of hands-on knowledge of build automation and continuous integration/delivery ecosystem: Git, Groovy, Maven/Gradle, Docker, Nexus, Artifactory, Selenium, Jenkins, Docker, OpenShift.
</li><li>Experienced in Container Orchestration technologies development/Management/Troubleshooting (Kubernetes/OpenShift, HELM, ECR)
</li><li>Extensive Experience in architecture and supporting best practices in Hybrid cloud environment or Amazon AWS/Azure Cloud.
</li><li>Experience working with automation and CI/CD implementation for micro services architecture.
</li><li>Exceptional knowledge in systems monitoring, alerting and analytics (AppDynamics, Logstash, Splunk, etc.)
</li><li>Experience with infrastructure configuration and automations processes and tools: Terraform, Puppet, Ansible.
</li><li>Experience in deploying and troubleshooting highly available, secure and reliable services with automatic failover using containers and container-orchestration tools like Kubernetes/OpenShift.
</li><li>Expertise and experience in developing, operating and troubleshooting Kubernetes clusters at scale.
</li>Expertise and experience in developing, operating and troubleshooting cloud-managed container management platform at scale. 
<li>
</li></ul></div> 
Leadership Role: No
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Senior Technical DevOps Engineer

Dicetek LLC

<div>
 
 Position Overview
 
 
 
 We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in
 
 ITIL, MCSE, CCNA
 
 , and
 
 Office 365
 
 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
 </li>
 <li>
 Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
 </li>
 <li>
 Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
 </li>
 <li>
 Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
 </li>
 <li>
 Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
 </li>
 <li>
 Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
 </li>
 <li>
 Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.
 </li>
 <li>
 Comply with the company's Global IT policies, procedures, and standards in all daily activities.
 </li>
 <li>
 Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
 </li>
 <li>
 Assist in managing and maintaining servers, storage systems, and network equipment as required.
 </li>
 <li>
 Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
 </li>
 <li>
 Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
 </li>
 <li>
 Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
 </li>
 <li>
 Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
 </li>
 <li>
 Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
 </li>
 <li>
 Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
 
 
 </li>
 </ul>
 
 Required Certifications
 
 
 
 <ul>
 <li>
 ITIL
 </li>
 <li>
 MCSE
 </li>
 <li>
 CCNA
 </li>
 <li>
 Office 365 certification (preferred)
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Good knowledge of networking, telecommunication systems, and Microsoft technologies
 </li>
 <li>
 Familiarity with ITSM processes
 </li>
 <li>
 Proactive, self-motivated, and keen to stay updated with modern technologies
 </li>
 </ul>
</div>

L2 - Technical Support Engineer

Eaton

<div>
 Join Our Team at Eaton: Empowering Tomorrow, Today!
 
 
 Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a
 
 new sustainable campus in Dubai,
 
 which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
 
 
 
 About Eaton
 
 
 
 Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
 
 
 The
 
 LV Technical Support Engineer
 
 will provide remote technical assistance and product support to customers, distributors and panel builders for Low Voltage Switchgear solutions and Circuit Protection devices in the Middle East. The role involvesensuring customers receive accurate and timely technical solutions.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide remote technical support for LV switchgear systems, MCCs, control panels and circuit protection devices ( MCBs, MCCBs, ACBs, contactors, relays etc ).
 </li>
 <li>
 Collaborate with application engineering and product management teams to escalate complex issues and ensure timely resolution.
 </li>
 <li>
 Provide technical guidance on product selection, configuration and compatibility.
 </li>
 <li>
 Assist in pre-sales technical clarification and after - sales support when required.
 </li>
 <li>
 Stay updated on industry standards ( IEC ), company product updates and new technologies.
 </li>
 <li>
 Ensure adherence to safety standards and company quality standards during all technical interactions.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in Electrical or Electronics Engineering
 </li>
 <li>
 5 to 7 years of experience in LV, Electrical Distribution or Industrial Control
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 In depth knowledge of LV Switchgear systems and Circuit Protection components
 </li>
 <li>
 Experience with Salesforce is a must
 </li>
 <li>
 Excellent communication and customer service skills, strong analytical and problem solving abilities.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
 </li>
 <li>
 Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability
 </li>
 <li>
 Annual mentoring program, Eaton University, a reward, and recognition system
 </li>
 <li>
 Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
 </li>
 <li>
 Detailed induction support and well-structured onboarding.
 
 
 
 </li>
 </ul>
 
 Living And Working In Dubai
 
 
 
 Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
 
 
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 
 
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
 
 
</div>

LV Technical Support Engineer - Middle East

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Carrier

<div>Role: Senior Consultant Support Engineer 
Location: DUBAI -UAE 
Full/Part-time: Full time<h2 class="jobSectionHeader">
Build a career with confidence</h2>
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.<h2 class="jobSectionHeader">
About the role</h2>
We are seeking a Senior Consultant Support Engineer to provide technical expertise and drive Carrier product specification through strong engagement with MEP consultants and design offices. This role involves influencing project designs, providing technical support, and ensuring Carrier solutions are included in consultant specifications and tender documents.
The Consultant Support Engineer will collaborate closely with Sales and Application Engineering teams to align technical and commercial priorities, support ongoing design-stage projects, and build strong relationships with key consultant stakeholders.<h2 class="jobSectionHeader">
Key Responsibilities</h2>
As a Consultant Support Engineer, you&rsquo;ll be responsible for:<h3 class="jobSectionHeader">
Consultant Engagement</h3><ul><li>
Develop and maintain strong relationships with MEP consultants and design offices.</li><li>
Promote Carrier&rsquo;s product portfolio through technical presentations, design support, and compliance documentation.</li><li>
Ensure Carrier systems are specified in consultant designs and project tender documents.</li></ul><h3 class="jobSectionHeader">
Technical Support</h3><ul><li>
Review HVAC designs and specifications to identify opportunities for Carrier solutions.</li><li>
Provide technical training, design assistance, and after-specification support to consultant partners.</li><li>
Coordinate closely with Sales and Application Engineering teams to ensure technical and commercial alignment.</li></ul><h3 class="jobSectionHeader">
Project Tracking &amp; Market Knowledge</h3><ul><li>
Track ongoing projects from the design stage to tender submission to ensure successful follow-through.</li><li>
Stay up to date on industry standards, competitor offerings, and market trends to support proactive engagement.</li></ul><h2 class="jobSectionHeader">
Role Purpose</h2>
To provide technical expertise and support to consultants, ensuring Carrier products are specified in projects and aligned with customer and project requirements. The role drives product preference, strengthens relationships with key consultants, and ensures compliance with standards and specifications to maximize business opportunities.<h2 class="jobSectionHeader">
Requirements</h2>
We are looking for people who have:<ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering or a related discipline.</li><li>
2&ndash;5 years of experience in HVAC design, application, or consultant liaison roles.</li><li>
Strong technical knowledge of HVAC systems (chillers, AHUs, FCUs, VRF, DX, etc.).</li><li>
Excellent communication and presentation skills in English (Arabic is an advantage).</li><li>
Proficiency in AutoCAD, Revit, and HVAC design software (e.g., HAP).</li><li>
Ability to manage multiple consultant accounts and drive technical influence effectively.</li></ul>
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice</div>

Senior Consultant Coverage Engineer

Explore 5868+ Senior technical support engineer in Dubai this December. Find roles across top companies and apply now to boost your career.

5868 senior technical support engineer jobs IN Dubai

Senior Support Engineer

Senior Technical DevOps Engineer

L2 - Technical Support Engineer

L2 - Technical Support Engineer

LV Technical Support Engineer - Middle East

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Senior Consultant Coverage Engineer