sales engineer

technical engineer

senior mechanical engineer

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it support engineer

senior technical support engineer

Hamdan Bin Mohammed Smart University

<div></div><div><div><div><div><div>Category
Administrative Positions
</div><div>Type
Full time
</div></div></div><div>Description The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.
</div><div>Main roles &amp; responsibilities
<div><div><div><ul><li>Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.</li></ul>
<ul><li>Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.</li></ul>
<ul><li>Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).</li></ul>
<ul><li>Regularly maintain the hardware/software assets inventory.</li></ul>
<ul><li>Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.</li></ul>
<ul><li>Provide technical trainings whenever required.</li></ul>
<ul><li>Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.</li></ul>
<ul><li>Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.</li></ul>
<ul><li>Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.</li></ul>
<ul><li>Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.</li></ul>
<ul><li>Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.</li></ul>
<ul><li>Handle any other responsibilities assigned by the line manager.</li></ul>
</div></div></div></div><div>Required qualification &amp; skills
<div>Professional Experience
3 years of relevant experience in a similar position
Education and Academic Qualifications
<ul><li>Bachelor&rsquo;s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.</li>
<li>ITIL V3 certification</li>
<li>Any other certification will be a plus (Microsoft, Cisco, Apple etc.).</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul><li>Microsoft Windows, Mac, and general desktop support issues.</li>
<li>End-user devices like printers and scanners.</li>
<li>Audio and Video systems like projectors, mixers, etc.</li>
<li>DNS, TCP/IP, and other networking concepts.</li>
<li>Excellent customer care skills.</li>
<li>Time and project management skills.</li>
<li>Analytical and problem-solving skills.</li>
<li>Interpersonal, communication, and soft skills.</li>
<li>Ability to work under pressure and in a diverse culture.</li>
<li>Excellent communication skills in English languages; Arabic language is an advantage.</li></ul></div></div></div></div>

Senior Technical Support Engineer

Informatica

You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.

Your Role Responsibilities? Here's What You'll Do
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

What We'd Like to See
<ul>
 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

KONE

<div>
 A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
 
 
 CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer&rsquo;s building specifications.
 
 
 Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
 
 
 CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
 
 
 CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
 
 
 
 Responsibilities And Key Activities
 
 
 
 Collaboration with sales:
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
 </li>
 <li>
 Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
 </li>
 <li>
 Select the correct product platform on which to make the offering
 </li>
 <li>
 Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
 
 
 </li>
 </ul>
 Solution planning &ndash; Costing:
 
 
 <ul>
 <li>
 Responsible for correct APF solution costs
 </li>
 <li>
 Involves CSE Engineer and system to understand the cost for integrations.
 </li>
 <li>
 Involves Supply Line, installation, and project management to understand the materials
 
 
 </li>
 </ul>
 Solution planning &ndash; Specs:
 
 
 <ul>
 <li>
 Coordinates specification creation
 </li>
 <li>
 Performs initial and revised non-standard energy calculations
 </li>
 <li>
 Performs traffic analyses
 </li>
 <li>
 Accountable for technical feasibility checking
 
 
 </li>
 </ul>
 Solution planning &ndash; Availability and lead times
 
 
 <ul>
 <li>
 Coordinates solution lead times from Supply Line and local sourcing
 
 
 </li>
 </ul>
 Solution planning &ndash; Installability
 
 
 <ul>
 <li>
 Ensures that the proposed solution can be installed
 </li>
 <li>
 Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases
 
 
 </li>
 </ul>
 Solution planning &ndash; Maintainability
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills the customer&rsquo;s product lifecycle needs
 </li>
 <li>
 Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
 
 
 </li>
 </ul>
 Solution planning &ndash; Compliance
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills local codes, regulations and safety requirements
 </li>
 <li>
 Ensures alignment with environmental regulations
 </li>
 <li>
 Ensures that the planned solution complies with KONE engineering policy
 
 
 </li>
 </ul>
 Key tasks in the KONE Delivery process
 
 
 <ul>
 <li>
 Accountable for the creation of full shop L/O drawings or Installation layouts
 </li>
 <li>
 Accountable for corporate material order engineering
 </li>
 <li>
 Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
 </li>
 <li>
 Coordinates the work of all involved CSE Engineers and Specialists
 </li>
 <li>
 Proposes change order (variations and add works) sales opportunities to Project Managers
 </li>
 <li>
 Accountable for understanding the variance between the design of the site versus the reality of the site
 </li>
 <li>
 Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
 </li>
 <li>
 Performs technical submittal documentation
 </li>
 <li>
 Accountable for material sample ordering
 </li>
 <li>
 Handles SAP Milestone management accurately
 </li>
 <li>
 Identifies Request for information (RFI) whenever applicable
 </li>
 <li>
 Coordinates with Sourcing the approval related to third-party supplier ordering and samples
 </li>
 <li>
 May participate in customer meetings if technical solution-related topics are required to be discussed.
 
 
 </li>
 </ul>
 
 Are you the one?
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Engineering or another relevant field, or several years&rsquo; experience in elevator business field operations
 </li>
 <li>
 Minimum 5 years of relevant engineering experience in elevator business field operations
 </li>
 <li>
 Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
 </li>
 <li>
 Understanding of new construction and building modernization processes in the industry and at KONE.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Solution Engineer - Major Projects

Muller's Solutions

<div>M&uuml;ller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process &amp; ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, M&uuml;ller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.
In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.
Key Responsibilities:<ul>
<li>Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.</li>
<li>Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.</li>
<li>Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.</li>
<li>Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.</li>
<li>Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.</li>
<li>Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, or a related field.</li>
<li>3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.</li>
<li>Strong understanding of workflow design, process mapping, and optimization techniques.</li>
<li>Proficient in analyzing business requirements and translating them into technical specifications.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li>
<li>Proven problem-solving skills and a proactive approach to identifying and resolving issues.</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
<li>Certifications in ITIL or other ITSM methodologies are a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Botpress

<div>
 
 
 Help bring AI agents to companies worldwide.&nbsp;
 
 
 
 Over the next decade, autonomous agents will redefine how we work.
 
 
 Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.&nbsp;
 
 
 Our product works today and at scale, across industries, regions, and limitless use cases.
 
 
 As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.&nbsp;
 
 
 The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.
 
 
 If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.
 
 
 Key Highlights:
 
 <ul>
 <li>
 Over 1 million AI agents and chatbots deployed
 </li>
 <li>
 700,000+ platform users
 </li>
 <li>
 Trusted by 35% of Fortune 500 companies
 </li>
 <li>
 7 years of expertise in AI solutions
 
 </li>
 </ul>
 
 
 About the role
 
 
 
 As a Technical Support Engineering Lead, you'll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You'll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.
 
 
 This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You'll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of Technical Support Engineers
 </li>
 <li>
 Set team goals, track performance, and provide coaching for continuous growth
 </li>
 <li>
 Oversee support operations, ensuring timely, high-quality responses to customer issues
 </li>
 <li>
 Investigate and troubleshoot complex technical problems escalated from the team
 </li>
 <li>
 Establish and refine triage, escalation, and incident management processes
 </li>
 <li>
 Collaborate with Engineering and Product to surface recurring issues and drive product improvements
 </li>
 <li>
 Own and improve internal knowledge bases and external documentation practices
 </li>
 <li>
 Analyze support trends, metrics, and user feedback to reduce friction and improve experience
 </li>
 <li>
 Represent the support function in cross-functional discussions and planning
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a technical support or engineering leadership role.
 </li>
 </ul>
 <ul>
 <li>
 Strong technical troubleshooting skills and familiarity with modern web technologies.
 </li>
 <li>
 Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
 </li>
 <li>
 Experience working with APIs, logs, and cloud-based tools.
 </li>
 <li>
 Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
 </li>
 <li>
 Exceptional communication skills with the ability to coach and guide others.
 </li>
 <li>
 Calm and structured problem-solving approach in high-pressure scenarios.
 </li>
 <li>
 Experience managing or scaling support operations in a SaaS or AI/ML environment.
 </li>
 <li>
 Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
 </li>
 <li>
 Curious, resourceful, and eager to create an excellent customer experience
 </li>
 </ul>
 
 
 
 About Botpress
 
 
 
 Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.&nbsp;
 
 
 Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.
 
 
 We operate mainly in-office, with a culture that values both technical rigor and shared ambition.
 
 
 You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
 
 
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 Work at the forefront of AI-powered automation in a fast-growing start-up.
 </li>
 <li>
 Grow in a dynamic and stimulating environment.
 </li>
 <li>
 Competitive salary and flexible benefits to support your well-being.
 
 
 
 </li>
 </ul>
</div>

Technical Support Engineering Lead

Imtiaz Real Estate Investment & Development LLC

Review of IFC Drawings<ul><li>Conduct detailed technical reviews of issued-for-construction (IFC) drawings across all disciplines (Architectural, Structural, MEP, ID).</li><li>Highlight any design discrepancies, execution risks, or missing details before site release.</li></ul>Coordination with Design Team<ul><li>Maintain regular coordination with the in-house design department to resolve design-related issues.</li><li>Ensure timely closure of comments and technical responses from the design team.</li></ul>Coordination with Site Team<ul><li>Act as the technical link between the site team and design/consultant teams.</li><li>Attend site inspections and ensure that construction is proceeding as per approved IFC drawings and project specifications.</li></ul>Design Monitoring at Site<ul><li>Monitor the implementation of design details during execution, ensuring alignment with project standards.</li><li>Identify and report any deviations or design mismatches observed on-site.</li></ul>Interior Design (ID) Coordination<ul><li>Collaborate with the Interior Design team to ensure integration of architectural and ID elements on-site.</li><li>Support ID execution by resolving design clarifications, joinery detailing, and material coordination.</li></ul>Execution Issues Log &amp; Summary<ul><li>Maintain and update a live summary of all pending execution issues related to design and interior design.</li><li>Propose solutions, escalate critical delays, and ensure accountability from all parties.</li></ul>Consultant &amp; Contractor Coordination<ul><li>Coordinate with the project’s consultants (Architectural, Structural, MEP) to close technical queries and pending submittals.</li><li>Follow up with contractors to ensure technical compliance, proper implementation of design details, and closure of RFIs</li></ul>

Senior Technical Engineer

Microsoft

Building strong working relationships with people working within the data center and at corporate.Ensuring SAW devices are in a healthy state, meeting Security s compliance standard.Receiving confidential information to perform BIOS setting changes.Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.Providing guidance to users for common SAW repair issues and escalating issues experienced by users.Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.

Senior Datacenter IT Support Technician

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Senior Technical Support Engineer

Senior Technical Support Engineer

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BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Technical Support Engineering Lead

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