senior technical support engineer

HRPSP - Your Strategic HR Partner

Now Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy professional to join our growing team as an Online Technical Support Engineer based in Wafaqi Colony, Lahore.Position: Online Technical Support EngineerLocation: Wafaqi Colony, LahoreJob Type: Full-timeRequirements:✔ Minimum Bachelor&rsquo;s degree (Required) ✔ Fresh graduates or candidates with at least 4 months of relevant experience are encouraged to apply ✔ Preferred: Minimum 1 year of experience in Online Technical Support ✔ Expert in Flash Fiber network ✔ Preference will be given to candidates having experience with competitor networksKey Responsibilities:Analyze and resolve customer complaints efficiently Conduct deep analysis of Flash Fiber key parameters to ensure top-quality network performance Collaborate with internal teams to maintain high service standardsSalary &amp; Benefits:Monthly Salary: Rs. 37,000 + Incentives up to Rs. 15,000 Medical Insurance coverage Excellent career growth opportunities in a reputed telecom organization Dynamic and supportive work environmentNote: Only candidates based in Lahore are eligible to apply.Apply Now! If you meet the above criteria and are ready to take on this exciting challenge, send your CV today and become a part of our professional team!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

Byonyks Pvt Ltd

Job Title: Engineer &ndash; Technical Documentation &amp; IP Support Company: Byonyks Pvt. Ltd. Location: Lahore Experience: 2-5 Years Job Type: Full-timeAbout Us: Byonyks Pvt. Ltd. is a medical devices company developing innovative healthcare solutions. As we expand our products locally and internationally, we are looking for an engineering professional with strong technical understanding and excellent English communication skills to support technical documentation, engineering coordination, and IP-related work.Key Responsibilities<ul><li>Study and understand basic Intellectual Property (IP) concepts, patent requirements, and documentation standards relevant to engineering products.</li><li>Support patent and IP documentation preparation by translating engineering designs and technical concepts into clear written content.</li><li>Work closely with the Engineering team to understand technical designs, drawings, and system concepts.</li><li>Assist in engineering implementation and documentation tasks after discussions with relevant engineering stakeholders.</li><li>Prepare, review, and update technical documents for patents, Product/Process Approvals (PPAs), and internal records.</li><li>Organize and review pre-existing engineering documentation to support patent filings and IP records.</li><li>Coordinate with internal teams to collect technical inputs, explanations, and clarifications for documentation purposes.</li><li>Maintain structured, accurate, and up-to-date technical and IP-related documentation repositories.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Engineering (Electrical, Mechanical, Mechatronics, or related disciplines).</li><li>2-5 Years of experience</li><li>candidates with Strong English reading, writing, and comprehension skills are encouraged to apply.</li><li>Ability to understand engineering designs, technical drawings, and system-level concepts.</li><li>Interest in patents, IP documentation, and structured technical writing.</li><li>Good coordination and communication skills.</li><li>Detail-oriented and comfortable working in a documentation-heavy, structured environment.</li></ul>Preferred <ul><li>Basic understanding of patent filing processes or IP documentation.</li><li>Familiarity with engineering documentation standards, reports, or design descriptions.</li><li>Experience or strong interest in technical or content writing.</li></ul>Why Join Us?<ul><li>Work on life-saving healthcare technologies</li><li>Gain hands-on exposure to engineering documentation and patent-related work</li><li>Learn how technical designs are converted into formal documentation</li><li>Work in a supportive, safe, and professional environment with growth opportunities</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Engineer – Technical Documentation & IP Support

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
Job Description:
The L2 Technical Support &ndash; Software Engineer plays a critical role in ensuring the stability, performance, and reliability of our ride-hailing platform. This position focuses on diagnosing and resolving complex technical issues escalated from L1 support, collaborating closely with Engineering, DevOps, and Product teams, and proactively improving system workflows and performance.
This role is ideal for individuals who enjoy deep troubleshooting, root-cause analysis, and making meaningful operational improvements in a fast-paced, production-critical environment.
Duties &amp; Responsibilities<ul>
<li>
Investigate, debug, and resolve complex technical issues escalated from L1 support teams.</li>
<li>Perform in-depth troubleshooting to identify root causes and ensure long-term fixes.</li>
<li>Collaborate with Engineering, DevOps, and Product teams to resolve production issues efficiently.</li>
<li>Ensure system stability, reliability, and performance across applications and services.</li>
<li>Create detailed Root Cause Analysis (RCA) reports for incidents and outages.</li>
<li>Run internal technical and process audits to identify risks, gaps, and improvement areas.</li>
<li>Proactively identify bottlenecks, inefficiencies, and recurring issues in workflows and systems.</li>
<li>Recommend and implement process, tooling, and system improvements to enhance reliability.</li>
<li>Maintain clear documentation of incidents, fixes, and preventive actions.</li>
</ul>
Requirements<ul>
<li>
BS/MS degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).</li>
<li>3+ years of experience in software engineering, L2/L3 technical support, or similar roles.</li>
<li>Strong proficiency in one or more programming languages (e.g., Python, Java, C#).</li>
<li>Proven experience in debugging, performance tuning, and production issue troubleshooting.</li>
<li>Solid understanding of databases (SQL and NoSQL) and RESTful APIs.</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, or GCP).</li>
<li>Practical knowledge of containerization tools such as Docker (Kubernetes is a plus).</li>
<li>Strong knowledge of monitoring, logging, and alerting tools, such as ELK Stack, Prometheus, Grafana, New Relic, or similar platforms.</li>
<li>Hands-on experience supporting or conducting compliance activities, including ISO 27001, SOC 2, GDPR, PDPL, and PCI-DSS, such as evidence collection, control validation, and audit support.</li>
<li>Excellent analytical, problem-solving, and root-cause analysis skills.</li>
<li>Strong communication skills with the ability to collaborate effectively across cross-functional teams.</li>
</ul>
Benefits
What we offer:<ul>
<li>
Market Competitive Salary 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li>
<li>Learn &amp; Grow 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li>
<li>International Exposure 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li>
<li>Health Insurance 
Full health coverage so you can focus on your goals with peace of mind.</li>
<li>OPD Coverage 
Outpatient visits? We&rsquo;ve got that covered for you.</li>
<li>End of Service Benefit 
Loyalty pays off, long-term service comes with financial rewards.</li>
<li>Dollar Adjustment Allowance 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li>
<li>Internet Allowance 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li>
<li>Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li>
<li>Learning &amp; Development Allowance 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 

Company Culture 
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

L2 Technical Support - Software Engineer

MULTINET PAKISTAN PVT LTD

To Troubleshoot and resolve customer problems on Multinet products and solutions.	Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.	Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.	Must have the ability to manage customer expectations, prioritize work while multitasking.	Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.	Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.	Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).	To document and log all customer contacts/ queries into the support database.	Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).	Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.	Call handling: log and qualify issues, priorities severity, identify and communicate action plan.	Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue	Solution: communicate the solution to the client and Multinet team and agree on an action plan.	Complain ticket assign to different departments.Requirements:	Technical Degree B.E/B.S in Telecom/Electronics/Computer Science	Ability to work under pressure in a fast pace work environment.	Ability to solve issues and maintain positive relationships with clients and teams.	Ability to effectively manage time, establishes priorities and handles multiple tasks.	Ability to get along with others, be punctual, and follow instructions.	Ability to follow company policies and procedures.Job Types: Full-time, FresherPay: From Rs55,000.00 per monthWork Location: In person

Domino's

Position: Senior Officer - IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 3&ndash;4 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relevant: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sr. Officer - IT Support

10xengineers

Senior Algorithm Engineer IoT Medical DevicesLevel: Senior (5+ years of industry experience) Location: Onsite, Lahore Job Type: Full-time, PermanentAbout the roleOur biomedical engineering team is looking for a Senior Algorithm Engineer. This is a key hands-on role in developing core algorithms for signal processing, modeling, estimation, and data-driven analysis. You will work closely with the engineering leadership, collaborating with embedded/firmware, and clinical teams to translate real-world signals into robust and reliable system behaviors.This is a hands-on, deeply technical position involving end-to-end algorithm development.What You&rsquo;ll Do<ul><li>Design, develop, and optimize algorithms for digital signal processing, mathematical modeling, estimation, and system identification.</li><li>Analyze complex sensor data and extract meaningful insights to support system performance and product features.</li><li>Develop prototypes, simulations, and validation experiments using MATLAB and Python.</li><li>Contribute to algorithmic requirements, specifications, and documentation for a regulated medical device environment.</li><li>Collaborate cross-functionally with firmware, hardware, clinical, and product teams to ensure algorithm performance in real-world scenarios.</li><li>Investigate scientific literature, evaluate state-of-the-art methods, and apply mathematical techniques to solve engineering problems.</li><li>Support verification and validation activities relevant to FDA pathways, ensuring algorithm reliability and traceability.</li><li>Lead junior Algorithm Engineers while remaining hands-on in development, implementation, and experimentation.</li></ul>What We&rsquo;re Looking ForEducational Background<ul><li>Candidates must have completed at least an MS degree in Electrical/Computer Engineering or a related discipline.</li><li>A thesis in the domain of signal processing is preferred but not required.</li></ul>Skills and Experience<ul><li>Candidates must have 5+ years of relevant experience with at least two years of demonstrated experience in signal processing, mathematical modeling, estimation, or system identification.</li><li>Candidates must have strong mathematical and computational foundations.</li><li>Candidates must be comfortable with programming in Matlab and Python.</li><li>Prior experience with machine learning, pattern recognition, and data science is preferred, but not required.</li></ul>Who Should ApplyThis role is ideal for someone who enjoys hands-on deep technical work, thrives in an R&amp;D environment, and wants to contribute to a product with real-world impact. Candidates with more than 5 years of professional experience will be considered senior. Candidates with primarily academic experience are welcome to apply as well.Job Type: Full-timeWork Location: In person

Senior Algorithm Engineer

Explore 1543+ Senior technical support engineer in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1543 senior technical support engineer jobs IN Lahore Pakistan

Online Technical Support Engineer

Java Technical Support Engineer - Remote Work

Engineer – Technical Documentation & IP Support

L2 Technical Support - Software Engineer

Online Technical Support Engineer

Sr. Officer - IT Support

Senior Algorithm Engineer