senior technical support engineer

Synopsys

<div><div>Exton, Pennsylvania, United States
<div>Category Engineering Hire Type Employee Job ID 17828 Base Salary Range $76000-$114000 Date posted 06/21/2026</div><div><div><ul> 
</ul></div></div></div><div></div><div><div>We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate chip-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&amp;D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
You have built things, broken things, and figured out why they broke. Engineering simulation is not abstract to you. It is the tool you use to answer real questions about real systems, and you have learned that the hardest part is not running the software but framing the problem correctly in the first place. You like being the person who gets the call when something is not working, not because you know every answer, but because you know how to find it.
You are comfortable moving between a customer's orbital mechanics questions and a Python script that automates their workflow. You do not need perfect documentation to be useful. You read between the lines, ask clarifying questions, and get people unstuck. When a customer says, &quot;it is not working,&quot; you know that means ten different things, and you are patient enough to figure out which one.
You have a bias toward solving the problem in front of you, not the one you wish they had asked. At Synopsys, you will work with customers who are designing satellites, testing defense systems, and modeling complex missions.
What You'll Be Doing<ul><li>
Provide technical support to customers using Digital Mission Engineering tools including STK, ODTK, TETK, and related products, troubleshooting issues across astrodynamics, RF, optical systems, and mission analysis workflows</li><li>
Reproduce customer issues, isolate root causes, and deliver solutions using a combination of engineering knowledge, software expertise, and the internal Ansys support toolset</li><li>
Write and test code in Python, MATLAB, C++, or Java to help customers automate workflows, integrate tools, or validate results</li><li>
Document defects, verify fixes, and submit product improvement requests based on real customer feedback and recurring technical challenges</li><li>
Deliver webinars, product demonstrations, and technical training sessions to support customer onboarding and adoption</li><li>
Participate in field testing of new software releases to ensure features work in real-world customer environments before general availability</li><li>
Collaborate with Sales, Product, and Engineering teams to translate customer needs into actionable product direction</li></ul>
The Impact You Will Have<ul><li>
Enable customers to solve mission-critical engineering problems faster, whether that is optimizing satellite trajectories, modeling RF link performance, or validating complex system behaviors</li><li>
Reduce time to value for new customers by helping them integrate Ansys tools into their existing workflows and design processes</li><li>
Improve product quality by surfacing real-world use cases, edge cases, and workflow gaps that internal teams would not catch on their own</li><li>
Build long-term customer relationships that increase adoption, renewal, and expansion of Ansys solutions across aerospace, defense, and commercial space sectors</li><li>
Contribute to a knowledge base and internal best practices that make the entire support team more effective</li><li>
Influence product roadmaps by channeling consistent customer feedback into feature requests that shape future releases</li><li>
Represent the voice of the customer in cross-functional meetings, ensuring that what gets built solves the problems people have</li></ul>
What You'll Need<ul><li>
BS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or related field with 2+ years of professional experience in an engineering software environment, or MS with 0+ years</li><li>
Hands-on experience writing code in one or more of the following: Python, MATLAB, C++, Java</li><li>
Demonstrated use of Ansys software or comparable commercial CAE, CAD, EDA, or PLM tools in a professional or academic setting</li><li>
Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers at varying levels of expertise</li><li>
Organizational skills and time management that allow you to juggle multiple customer cases, prioritize effectively, and follow through without dropping threads</li><li>
Coursework or work experience in astrodynamics, orbit determination, trajectory optimization, or attitude determination and control systems is a strong plus</li><li>
Background in RF engineering, optical engineering, model-based systems engineering, or related domains is a plus</li><li>
Prior experience with STK, ODTK, or other Digital Mission Engineering tools is a plus</li></ul>
Who You Are<ul><li>
You can take a vague customer question like &quot;the results look wrong&quot; and turn it into a structured troubleshooting plan without getting frustrated</li><li>
You know when to dig deeper and when to escalate, and you are comfortable saying &quot;I do not know yet, but I will find out&quot;</li><li>
You treat customer success as your success, not just ticket closure, and you follow up even when it is not required</li><li>
You can explain a complex orbital mechanics&rsquo; concept to a new user in two sentences without oversimplifying or losing the nuance</li><li>
You are comfortable working independently but know when to pull in a colleague or escalate when a problem is outside your scope</li><li>
You can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most</li></ul>
The Team You'll Be Part Of
You will join the Digital Mission Engineering Customer Excellence team based in Exton, PA. This is an in-person role. The team supports customers across aerospace, defense, and commercial space sectors who rely on STK, ODTK, TETK, and related tools to design, test, and operate complex missions. You will work alongside engineers with deep expertise in astrodynamics, RF systems, geospatial analysis, and spacecraft operations. The team values collaboration, technical depth, and a customer-first mindset.
Rewards and Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. 
This position requires access to or use of information, which is subject to export restrictions, including the International Traffic in Arms Regulations (ITAR). All applicants for this position must be &quot;U.S. Persons&quot; within the meaning of the ITAR. &quot;U.S. Persons&quot; include U.S. Citizens, U.S. Lawful Permanent Residents (i.e., 'Green Card Holders'), Political Asylees, Refugees or other protected individuals as defined by 8 U.S.C. 1324b(a)(3).</div><div></div>
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.</div></div>

Senior Technical Support Engineer

AVEVA

<div>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life &ndash; such as energy, infrastructure, chemicals and minerals &ndash; safely, efficiently and more sustainably.
We&rsquo;re the first software business in the world to have our sustainability targets validated by the SBTi, and we&rsquo;ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We&rsquo;ve also recently been named as one of the world&rsquo;s most innovative companies.
If you&rsquo;re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.<div>
Job Title: Senior Technical Support Engineer - Simulation (EMEA)</div><div>
Location: Frankfurt, Germany (Hybrid)</div><div>
Employment Type: Full-Time
Please note: Applications must be submitted with a CV in English.</div><div> 
The job</div><div>
In this role, you have the opportunity to make a real difference for some of the world's leading process industry companies every day. You will join a talented team of engineers who are passionate about helping customers get the most out of AVEVA's Simulation software.
As a trusted technical advisor, you will work closely with customers to solve complex technical challenges, deliver training and consulting services and support strategic evaluations. Whether you are troubleshooting a critical issue, mentoring colleagues, or presenting at customer workshops, your expertise will directly influence customer success and satisfaction.
This is an exciting opportunity for an experienced engineer (Chemical/Process/ other related fields) who combines strong technical capabilities with a passion for problem solving, customer engagement, and continuous learning.</div><div> 
Key responsibilities</div><div><ul><li>
Support customers in their day-to-day use of AVEVA Simulation products, including AVEVA Process Simulation, PRO/II and Dynamic Simulation, owning cases end-to-end with clear and timely communication.</li><li>
Build trusted relationships with customers by understanding their business objectives, operational challenges and requirements, proactively identifying opportunities to increase value from AVEVA solutions.</li><li>
Lead complex troubleshooting activities, reproduce and analyze software issues, identify root causes, and collaborate with Product Management and R&amp;D teams to drive product improvements.</li><li>
Deliver customer training courses, workshops, and technical presentations both remotely and on-site across the EMEA region.</li><li>
Support software evaluations, proof-of-concept activities, and pre-sales engagements by providing technical expertise and demonstrating simulation capabilities.</li><li>
Develop and maintain technical knowledge articles, best practice guides, and customer-facing documentation to improve knowledge sharing and self-service capabilities.</li><li>
Mentor junior engineers and contribute to the ongoing development of team capabilities through coaching, knowledge transfer, and technical leadership.</li><li>
Represent AVEVA at customer meetings, user groups, conferences, seminars, and industry events.</li></ul></div><div> 
Essential requirements</div><div><ul><li>
Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.</li><li>
Minimum 4 years of experience within the process industries, including process design, operations, simulation, consulting, or technical support.</li><li>
Fluent German and English, both written and verbal.</li><li>
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues in a structured and methodical manner.</li><li>
Ability to work independently, prioritize effectively, and manage multiple activities in a dynamic environment.</li><li>
Willingness to travel regularly across Germany and the wider EMEA region.</li></ul></div><div> 
Desired skills</div><div><ul><li>
Experience using process simulation software such as AVEVA APS, PRO/II, Aspen Plus, Aspen HYSYS, UniSim, gPROMS, or similar tools.</li><li>
Familiarity with industrial sectors such as refining, petrochemicals, chemicals, energy transition, sustainability, carbon capture, hydrogen, or renewables.</li><li>
Experience delivering technical training, workshops, or customer presentations.</li><li>
Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.</li><li>
Empathy and emotional intelligence, with the ability to understand customer frustration, respond with patience, and turn difficult situations into positive experiences.</li><li>
A customer-focused team player with a positive, problem-solving mindset who always goes the extra mile.</li></ul>
What Success Looks Like<ul><li>
Consistently delivering exceptional customer experiences and achieving high customer satisfaction.</li><li>
Becoming a recognized technical expert within the Simulation portfolio.</li><li>
Building strong customer relationships that drive adoption and long-term success.</li><li>
Contributing to team growth through mentoring, knowledge sharing, and continuous improvement initiatives.</li><li>
Supporting the growth of AVEVA's Simulation business through technical excellence and customer advocacy.</li></ul></div><div> 
Commercial at AVEVA</div><div>
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.</div><div> 
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.</div><div> 
Find out more: https://www.aveva.com/en/about/careers/</div>
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. 
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. 
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</div>

Senior Technical Support Engineer - Simulation, EMEA

Equasys IT Solutions

About EquasysEquasys is a leading Managed Service Provider (MSP) based in Birchwood, Warrington. We provide comprehensive IT support, infrastructure management, cybersecurity, cloud solutions, networking, datacentre hosting, VoIP systems, and IT consultancy services to organisations throughout the Northwest.Our clients span a wide range of industries, from legal and professional services to manufacturing, engineering, and digital businesses. Alongside our fully managed clients, we also act as an outsourced 3rd line support and consultancy partner for organisations with internal IT teams.At Equasys, technical excellence is at the heart of everything we do. We invest heavily in our team, encourage innovation, and provide genuine opportunities for career development. Our engineers are trusted to take ownership, solve problems, and help shape the future of our services.The OpportunityWe are looking for an experienced Senior IT Support Specialist / Solutions Engineer to join our growing technical team.This is a senior technical position combining project delivery with advanced support and consultancy. The role is ideally suited to an experienced MSP engineer looking to take ownership of projects, work directly with clients, and become a key technical resource within a highly skilled team.The role is split approximately:<ul><li>60% Project Delivery</li><li>40% 3rd Line Support &amp; Technical Escalations</li></ul>You will be responsible for delivering infrastructure, cloud, cybersecurity, networking, and modern workplace projects from initial planning through to implementation and handover. Alongside project work, you will act as a senior escalation point for complex technical issues and provide expert guidance to both clients and colleagues.Key ResponsibilitiesProject Delivery (60%)You will take ownership of projects from initial scoping and design through to implementation and handover, including:<ul><li>Microsoft 365 migrations and tenant deployments</li><li>Microsoft Intune deployments and device management projects</li><li>Windows Server migrations and upgrades</li><li>Active Directory and Entra ID projects</li><li>Virtualisation deployments using VMware and Hyper-V</li><li>Firewall replacements and network refresh projects</li><li>Cybersecurity solution deployments</li><li>Backup and disaster recovery implementations</li><li>VoIP and Unified Communications deployments</li><li>Technical documentation and project handovers</li><li>Supporting the development of new services and technical standards</li></ul>3rd Line Support &amp; Escalations (40%)<ul><li>Act as the senior escalation point for complex technical incidents</li><li>Perform advanced troubleshooting across cloud, infrastructure, networking, and security platforms</li><li>Support clients with in-house IT teams requiring specialist expertise</li><li>Perform root cause analysis and implement permanent resolutions</li><li>Review and maintain technical documentation</li><li>Assist with mentoring and knowledge sharing across the service desk team</li><li>Ensure excellent communication and customer service throughout the support lifecycle</li></ul>Essential Experience<ul><li>Minimum 5 years' experience within an MSP environment</li><li>Minimum 3 years' experience in a 3rd Line Support, Infrastructure Engineering, or Technical Projects role</li><li>Proven experience delivering IT infrastructure and cloud projects</li><li>Strong customer-facing and communication skills</li><li>Full UK driving licence and access to a vehicle</li></ul>What We Offer<ul><li>&pound;40,000 - &pound;45,000 salary</li><li>Up to 25 days holiday plus bank holidays</li><li>Pension scheme</li><li>Paid training and certification support</li><li>Exposure to modern technologies and varied projects</li><li>Career progression opportunities</li><li>Mileage and travel expenses paid</li><li>Free parking</li><li>Supportive and highly skilled team environment</li></ul>This role is office-based in Birchwood with regular travel to client sites across the Northwest.No agencies please.Pay: &pound;40,000.00-&pound;45,000.00 per yearBenefits:<ul><li>Bereavement leave</li><li>Company events</li><li>Company pension</li><li>Free parking</li><li>On-site parking</li><li>Sick pay</li></ul>Work Location: In person

Senior IT Support Specialist / Solutions Engineer

GSSTech Group

<div>We are seeking a highly skilled Senior Payments Engineer (Cards &amp; Cards Acquiring) to join a leading enterprise banking technology team in Dubai. Operating within the Software Engineering Chapter, this role is dedicated to the end-to-end delivery, orchestration, and production support of our critical Business Platforms &amp; Payments infrastructure.
As a Senior Payments Engineer, you will own the technical delivery of strategic Cards Platform projects, major enhancements, and Business-As-Usual (BAU) demands. This role requires a strong engineering background in credit/debit card processing systems, merchant/acquiring solutions, and high-performance payment switch integrations, working seamlessly within fast-paced Agile squads. 
Requirements 
 
Key Responsibilities1. Product Engineering &amp; Lifecycle Management<ul><li>
Drive end-to-end technical delivery for card platforms, managing complex requirement analysis, systems design, and seamless third-party vendor integrations.</li><li>
Lead technical execution across card lifecycle initiatives, including enhancements to payment processing, clearing, settlement, and chargeback workflows.</li><li>
Collaborate actively within cross-functional Agile squads to translate business requirements into highly secure, stable, and scalable payment solutions.</li></ul>
2. Cards Acquiring &amp; Payment Systems Integration<ul><li>
Design and maintain robust components supporting the Cards Acquiring ecosystem, merchant processing frameworks, and payment gateways.</li><li>
Oversee system integrations with global card schemes (e.g., Visa, Mastercard) and regional payment networks, ensuring strict compliance with financial standards.</li><li>
Support continuous improvement initiatives to enhance transaction success rates, lower latency, and modernize merchant onboarding platforms.</li></ul>
3. Testing, Release &amp; Production Stability<ul><li>
Provide advanced technical oversight during system integration testing (SIT) and user acceptance testing (UAT), quickly resolving critical engineering defects.</li><li>
Coordinate complex code release management activities, ensuring zero-downtime deployments across highly regulated payment platform environments.</li><li>
Act as a Tier-3 escalation point for production support, driving rapid incident management, root-cause analysis (RCA), and continuous platform stability.</li></ul>
Technical Specifications &amp; SkillsCore Cards &amp; Payments Expertise (Essential)<ul><li>
Cards Domain: Comprehensive technical knowledge of Cards Issuing or Cards Acquiring platform engineering.</li><li>
Acquiring Systems: Solid hands-on experience with merchant processing, POS/mPOS terminals, e-commerce payment gateways, and clearing/settlement protocols.</li><li>
Financial Protocols: Deep understanding of messaging standards and payment switch protocols (e.g., ISO 8583, AS2805, or EMV compliance frameworks).</li><li>
Core Engineering: Strong database skills (SQL/Oracle) and experience with backend application frameworks used to build high-throughput, low-latency transaction processing services.</li></ul>
Engineering &amp; Framework Practices<ul><li>
Strong experience working inside Agile/Scrum software delivery environments.</li><li>
Familiarity with enterprise ticketing and defect tracking systems (e.g., Jira, ServiceNow).</li><li>
Understanding of security and compliance frameworks mandatory in payment card industries (e.g., PCI-DSS).</li></ul>
Qualifications &amp; Experience<ul><li>
Education: Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or a strictly equivalent technical discipline.</li><li>
Experience: Proven track record in a Senior Software or Product Engineering role explicitly focused on Cards and Payments systems within a Bank, Fintech, or Payment Service Provider (PSP).</li><li>
Soft Skills: Exceptional analytical and debugging capabilities, a proactive problem-solving mindset, and the interpersonal skills necessary to coordinate effortlessly between business units and core engineering teams.</li></ul></div>

Senior Payments Engineer - Cards Acquiring

Kazzoo Ltd

Senior IT SupportEngineer&pound;35,000 &ndash; &pound;40,000 + Annual Performance Based Bonus + Training &amp; Career Progression Location: On-site / Support DeskAbout the RoleWe&rsquo;re looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you&rsquo;ll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.You&rsquo;ll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.*Due to the nature of this role, remote or hybrid working will not be considered*What You&rsquo;ll Be Doing<ul><li>Acting as a technical escalation point for complex support issues</li><li>Delivering advanced remote and on-site support across client environments</li><li>Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)</li><li>Supporting and optimising Microsoft 365, Azure, and hybrid environments</li><li>Designing and implementing secure, scalable IT solutions</li><li>Proactively monitoring systems and identifying improvements</li><li>Mentoring junior engineers and supporting team development</li><li>Building strong client relationships and providing expert guidance</li><li>Perform network troubleshooting and configuration.</li><li>Install, configure, and maintain hardware, software, and IT systems.</li><li>Perform regular system updates, patching, and security updates.</li><li>Assist with user account setup, permissions, and access control management.</li><li>Ensure compliance with data security, backup, and disaster recovery policies.</li><li>Monitor and manage client IT infrastructure using our support management software</li><li>Conduct scheduled maintenance and routine system health checks.</li><li>Maintain accurate system documentation and support records.</li><li>Keep the Support management software updated with current client system information and support activities.</li><li>Implement cybersecurity best practices to protect client environments.</li><li>Assist with security audits and vulnerability assessments.</li><li>Ensure all systems comply with company IT policies and procedures.</li><li>Communicate effectively with clients to resolve issues and ensure satisfaction.</li><li>Provide training and guidance to clients on IT systems and software.</li><li>Assist with IT asset management, including hardware inventory tracking and procurement.</li><li>Maintain accurate records of equipment, licenses, and infrastructure components.</li></ul>What We&rsquo;re Looking ForEssential:<ul><li>Strong experience in a Level 3 / Senior IT support or infrastructure role</li><li>Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)</li><li>Hands-on experience with Microsoft 365, Azure, and Active Directory</li><li>Proven ability to troubleshoot complex issues</li><li>Excellent communication and customer-facing skills</li></ul>Desirable:<ul><li>Experience in an MSP or multi-client environment</li><li>Knowledge of cybersecurity best practices</li><li>Relevant certifications (Microsoft, CompTIA, Cisco)</li></ul>Why Join Us?<ul><li>Annual bonus based on company and individual performance</li><li>Regular team days and social events</li><li>Use of a company pool vehicle for client site visits</li><li>Work on high-impact projects, not just support tickets</li><li>Be part of a growing company where you can make a real impact</li><li>Exposure to modern cloud and hybrid environments</li><li>Opportunities to influence technical decisions</li><li>Ongoing training and certification support</li><li>Clear progression into senior, lead, or specialist roles</li><li>Supportive, collaborative team culture</li></ul>The Right FitYou&rsquo;re an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You&rsquo;re confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.Job Type: PermanentPay: &pound;35,000.00-&pound;40,000.00 per yearBenefits:<ul><li>Company events</li><li>Company pension</li><li>Free parking</li><li>On-site parking</li><li>Referral programme</li></ul>Experience:<ul><li>IT support: 5 years (preferred)</li></ul>Licence/Certification:<ul><li>Driving Licence (preferred)</li></ul>Work Location: In person

Senior IT Support Engineer

Form it solutions

Overview We are seeking a highly skilled Senior Support Engineer to join our dynamic IT support team. The ideal candidate will provide expert-level support and manage complex infrastructure and escalations. Be a focal point for the team providing guidance and upskilling where possible. When not actively tackling escalations and helpdesk team support, project work and pre-sales tasks will be a key part of the role. An independent, self-driven, and a problem-solving attitude is a must. Tried and tested investigation and solutions architect skills desirable.This role offers an excellent opportunity to utilise your comprehensive knowledge of computer networking, operating systems, and hardware in a fast-paced environment, ensuring seamless IT operations and exceptional customer service.Duties&middot; Good soft skills and customer-facing skills&middot; Resolve high-level incidents and VIP user issues.&middot; Be able to design, implement and maintain infrastructure solutions&middot; Own, manage and deliver projects&middot; Manage and maintain servers and cloud platforms&middot; Troubleshoot/provide client support to a wide range of applications and services &ndash; utilizing manufacturer support and independent investigative skills.&middot; Lead escalations&middot; Mentor junior staff&middot; Presales discussions with account managers, providing information and strategic guidance.&middot; Act as escalation point for 1st line support tickets, providing guidance or ownership of tickets as needed.&middot; Diagnose and resolve a wide range of hardware, software, and network issues&middot; Manage user accounts (Active Directory, MS365)&middot; Support endpoint devices&middot; Assist with system upgrades and patching&middot; Liaise with vendors&middot; -Customer on site visit nationwide for meetings and technical works&middot; -Will involve out of hours work and projects occasionally.Technical Skills&middot; Windows Server (Linux desirable)&middot; Azure (AWS Desirable)&middot; VMware / Hyper-V&middot; Strong familiarity with Networking in business environments&middot; Microsoft 365 architecture and systems&middot; PowerShell and CMD scripting&middot; Microsoft Technical Certifications Desirable&middot; Modern Windows Desktop and Server OS&middot; Active Directory / Entra AD / Azure&middot; Microsoft 365 including SharePoint, Teams and related services.&middot; Networking fundamentals, rudimentary Switch and firewall management.&middot; Intune / Autopilot and Power Platform Familiarity Desirable.&middot; Microsoft PXE boot / imaging workflow familiarity desirablePay: &pound;28,000.00-&pound;35,000.00 per yearBenefits:<ul><li>Casual dress</li><li>Free parking</li><li>On-site gym</li><li>On-site parking</li></ul>Work Location: In person

Senior Support Engineer

Databricks

<div>P-1448
<h2 class="jobSectionHeader">About the Role</h2>
<h3 class="jobSectionHeader">Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.</h3>
<h3 class="jobSectionHeader">The Impact You Will Have</h3>
<ul><li>Manage large strategic accounts to provide a high-touch support experience.
</li><li>Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.
</li><li>Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).
</li><li>Project manage all open support cases to expedite support ticket closure.
</li><li>Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
</li><li>Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
</li><li>Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues.
</li><li>Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems.
</li><li>Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities.
</li><li>Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders.
</li><li>Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools.
</li></ul><h3 class="jobSectionHeader">What We Look For</h3>
<ul><li>Minimum 3 years of dedicated experience in Data Engineering, building, deploying, and maintaining large-scale data pipelines.
</li><li>Minimum 3 years&rsquo; experience designing, developing, testing, and sustaining Python/Java/Scala-based applications required.
</li><li>Deep, architectural knowledge of Apache Spark internals (including Drivers, Executors, Core Memory Management, DAGs, Catalyst Optimizer, and Tungsten execution engine).
</li><li>Proven track record of troubleshooting complex Spark and big data issues, such as data skew, out-of-memory (OOM) errors, serialization issues, and slow-running broadcast joins.
</li><li>Highly effective with project managing multiple tasks and work streams, driving them to conclusion.
</li><li>Demonstrated analytical and problem-solving skills, particularly those that apply to a &ldquo;Distributed Big Data Computing&rdquo; environment.
</li><li>Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
</li><li>Preference for customer-facing experience as a Support Engineer, Technical Account Manager, DSE, or in related production support areas</li>
</ul><div>About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide &mdash; including Comcast, Cond&eacute; Nast, Grammarly, and over 50% of the Fortune 500 &mdash; rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark&trade;, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
 
 
Benefits
 
 
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. 
 
 
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</div></div>

Sr. Designated Support Engineer, Apache Spark™

Search 10000+ Senior technical support engineer jobs near you this July. New roles added regularly across leading industries. Apply today.