senior technical support engineer

SUBSEA 7

<div><div><div><p>We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy.</p>
<p>At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage.</p>
<p>In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development.</p>
<p>Start your journey with us today.</p>
</div></div><div><div><div><div><p><b>Title: </b>Senior Pipelay Support Engineer
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE
</div></div></div></div><div><div><div><div><b>Job Closing Date: </b>05 Sep 2025
</div></div></div></div><div></div><div><div><div><div><div><div><div><div>Reporting to the Engineering Manager or Lead Engineer, the <b>Senior Pipelay Support Engineer</b> provides engineering and technical expertise to the project team, supporting more senior engineers or managers.</div>
<div>
The requirement is to produce detailed Installation Engineering Procedure or Document to deliver transportation and installation scopes, while also managing aspects of product design and Vendor documentation including interface with Vendor and SCM. Plan, detail and review technical documentation relating to Offshore pipeline installation.</div>
<div>
Work may include supporting studies, tenders as well as live projects. Senior Engineers may be technical specialists within a specific discipline and support the knowledge management and technology initiatives relating to the discipline. Work may be carried out onshore or offshore, depending upon the discipline in question.</div>
<div>
All personnel are expected to contribute to creating a positive HSEQ culture within Subsea 7 and ensure familiarity with and adherence to local HSEQ codes and practices.</div></div></div><div><div><div><b>
What will you be doing?</b></div>
</div><div><ul><li>Interface with project team, pipeline group, engineering teams and SCM</li>
<li>Support the pipeline package manager with technical inputs and preparations required for offshore pipeline installation.</li>
<li>Co-ordinate with Pipeline group for issuance of installation deliverables, issue technical queries and MOCs related to the scope.</li>
<li>Responsible for managing pipeline loadout offshore</li>
<li>Responsible for review and managing fabrication of installation aids</li>
<li>Plan, detail, develop/review technical documentation like DMA anchor initiation, anchor pile or bowstring initiation, loadout of line pipes.</li>
<li>Support mobilization and de-mobilization of pipelay vessels and associated spread vessels, interfacing with operations and Pipeline group</li>
<li>Support all structural modifications required onboard pipelay vessel/barges</li>
<li>Co-ordinate and interface with Vessel owners on behalf of pipeline group</li>
<li>Undertake and check others&rsquo; analysis, design and engineering activities associated with loadouts and pipeline initiation</li>
<ul><li>Ensure design and detailing in accordance with acknowledged industry Codes, Standards and Design Guides (e.g. DNVGL-ST-N001); Client Specifications and Scopes of Work, and Subsea 7 internal standard (BMS)</li></ul>
<li>Be aware of the Overall project / Tender planning and responsible of the planning of his / her Scope of Work.</li>
<li>Conduct constructability sessions including all relevant stakeholders.</li>
<li>Follow-up progress and compliance of the supplier in close interface with SCM function</li>
<li>Follow-up on detail engineering activities, fabrications, and testing</li>
<li>Senior member of Installation engineering team within projects, tenders and/ or within a discipline. May direct small teams related to his/her scope.</li>
<li>Under limited supervision, independently evaluates, organizes and prioritizes work.</li>
<li>Involved in the conceptual and detailed Offshore Installation Engineering studies,</li>
<li>Ensure risk assessments are carried out for all planned work including all relevant parties and authorities (internally and externally)</li>
<li>Support on work permits required for execution of work are identified and adequate coverage is in place during the execution phase.</li>
<li>Ensure full traceability of the technical development of the assigned scope throughout the life of the project,</li>
<li>Support Engineering Manager for external and internal interfaces (external: Clients, Subcontractors; Internal: other Disciplines, i.e. Operation, Analysis, Designer, HSE, SCM),</li>
<li>Working with Analytical, detail engineering and/or Structure Team in designing installation aids and other equipment required for use offshore/onshore to support installation activities.</li>
<li>Provides support to Offshore Installation Engineering Team during project operation,</li>
<li>Participate actively in mentoring graduates,</li>
<li>Participate actively in the Installation Project Engineering Discipline/department know-how consolidation,</li>
<li>Proposes safe and innovative solutions allowing cost &amp; risks reduction.</li>
<li>Understand Supply Chain Management processes, key SCM commodity strategies, and project risk assessment/ mitigation processes.</li>
<li>Operate within standardized engineering policies, processes and systems of the Business Management System (BMS),</li>
<li>Ensure that specifications and scopes of work within the assigned Project scope have been reviewed and agreed by the relevant centers of competence and that all quality issues are captured in the relevant Quality Control Plan.</li>
</ul></div></div><div><div><div><b>What experience would we like you to have?</b></div>
</div><div><ul><li>Ability to work independently within installation engineering projects.</li>
<li>Having good communication skills, oral, written and electronic.</li>
<li>Ability to prioritize own and others&rsquo; workload, manage time and change control accordingly.</li>
<li>Ability to participate in the interfaces within a project structure, including other disciplines, drawing office, document control, project management, client and suppliers.</li>
<li>Demonstrable ability to work within time/budget constraints.</li>
<li>Commitment to Continuing Professional Development.</li>
<li>Ability to guide and Mentor graduates and junior engineers.</li>
<li>Offshore Experience in Rigid pipeline installation</li>
<li>Offshore Experience in different pipeline initiation activities (DMA, Bowstring, Anchored</li>
<li>pile initiations etc.)</li>
<li>Experience in mobilization of anchored lay barges (preferred)</li>
<li>Experience in Shallow water pipelay and shore pulls</li>
<li>Experience on ARAMCO or Qatar projects</li>
<li>Preferably have installation analyses knowledge</li>
</ul>
<div><b>Profile Must Have:</b></div>
<ul>
<li>Good verbal and written English,</li>
<li>Bachelor&rsquo;s degree or master&rsquo;s in relevant engineering discipline,</li>
<li>More than 8 years of overall working experience in oil and gas industry.</li>
<li>Minimum 3 years of experience in similar offshore pipelay projects</li>
<li>Able to travel to either onshore or offshore sites when required</li>
<li>Able to work extended hours occasionally to meet job / project requirement</li></ul><br>
<div></div>
<div>
#LI-CR1</div></div></div></div>
</div></div></div></div><div><div><p><b>An environment where you can thrive</b><br>
We recognise that having a diverse team makes us a better, smarter team. Diversity is something we value and regard it as key to our success.</p>
<p>We encourage new ways of thinking and celebrate our wide range of skills that help us continually challenge the status quo and inspire innovation. An inclusive and diverse environment fosters creativity, improves decision-making and introduces new ways of thinking.</p>
<p>Our people are at the heart of what we do at Subsea7 and we are committed to creating an environment where everyone can thrive. Fair employment practices, fair treatment for all individuals and equal opportunity on the basis of merit are the foundation of how we work and develop together.</p>
<p><b>What happens next?</b><br>
If you would like to apply for this role, simply click the Apply button found on this page.</p>
<p>You may be prompted to set up a profile with us. It&rsquo;s quick and easy to do. Or, if you have already created a profile with us, simply log in and submit your application.</p>
<p>Here are 3 top tips to help you submit a successful application:</p>
<ul><li>Make sure your CV is up-to-date and highlights the transferable skills and experience you can bring to this role.</li><li>We would encourage you to include a cover letter as part of your application. It&rsquo;s your chance to tell us why you would be a brilliant addition to our team.</li><li>Take your time with your application and check there are no errors before final submission</li></ul>
<br>
Once you have submitted your application, we will be in touch as soon as possible with next steps.<br>
To find out more about Subsea7 visit our website here</div></div></div><p></p>

Senior Pipelay Support Engineer

Shispare

<p>We are seeking an experienced and proactive Senior Application Support Engineer to join our team. This role is responsible for providing advanced technical support for business-critical applications, ensuring their smooth operation, performance and reliability. The ideal candidate should have a strong background in software troubleshooting, system integration and customer-focused service delivery.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide Level 2/3 technical support for enterprise applications</li><li>Monitor application performance and proactively identify issues.</li><li>Investigate, troubleshoot, and resolve complex application problems, coordinating with development, infrastructure, and QA teams as needed.</li><li>Work closely with business users to understand issues and deliver timely solutions.</li><li>Perform root cause analysis and contribute to permanent problem resolution.</li><li>Maintain documentation for application processes, known issues, resolutions, and SOPs.</li><li>Participate in application deployment, upgrades, and patching activities.</li><li>Coordinate with vendors for third-party application support and service escalations.</li><li>Ensure application SLAs and availability targets are met.</li><li>Support incident, change, and problem management processes.</li><li>Create and maintain knowledge base articles and user guides.</li><li>Provide on-call support during off-hours, as required.</li></ul><p><b>Qualifications and Skills:</b></p><p><b>Education:</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li></ul><p><b>Experience:</b></p><ul><li>4&ndash;7 years in application support or a similar role, with increasing levels of responsibility.</li></ul><p><b>Technical Skills:</b></p><ul><li>Strong knowledge of SQL and relational databases (Oracle, SQL Server, MySQL, Postgres).</li><li>Experience with application servers</li><li>Familiarity with scripting languages (Shell, PowerShell, Python, Angular, React etc.).</li><li>Basic understanding of APIs, system integration, and network protocols.</li><li>Knowledge of monitoring/logging tools (e.g., Splunk, New Relic, Grafana).</li></ul><p><b>Soft Skills:</b></p><ul><li>Excellent problem-solving and analytical abilities.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Detail-oriented with a commitment to quality and continuous improvement.</li><li>Experience supporting cloud-based applications (AWS, Azure, google cloud).</li><li>Exposure to DevOps tools (CI/CD, Jenkins, Git, bitbucket).</li><li>Experience in Agile/Scrum environments.</li></ul><p><b>Timings:</b></p><ul><li>USA based client timings</li><li>Availability on weekends/ public holidays / on call or office</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Application Support Engineer

Desert Face Trading LLC

<div><div>Urgently required for an reputed automobile spare parts trading company dealing in European Trucks &amp; Trailer Parts based in Jebel Ali Dubai UAE male I.T Support Engineer . He should have good experience of minimum of 5 years in the I.T Department in a large MNC company . He should have sound knowledge of SAP / Java Script Boot / MySQL / Python / DevOps / Linux / Digital Marketing / Networking . His responsibilities as follows :<br>
<br>
<b>Support Engineer Responsibilities:</b></div><ul><li>
Providing customers with IT support via desktop solutions, chat functions, emails, and calls.</li><li>
Assisting customers with account setup and application installations.</li><li>
Ensuring optimal application functionality by configuring networks.</li><li>
Troubleshooting IT issues by asking customers targeted questions.</li><li>
Providing customers with step-by-step guidance to resolve technical problems.</li><li>
Following up on technical queries and providing prompt feedback.</li><li>
Prioritizing customer queries and escalating serious technical issues to IT developers.</li><li>
Documenting error reports and monitoring performance metrics.</li><li>
Relaying application functionality feedback from customers to IT developers.</li><li>
Compiling IT instruction manuals and useful IT support resources.</li></ul><div><br>
<b>
Support Engineer Requirements:</b></div><ul><li>
A bachelor's degree in computer science, information technology, or similar.</li><li>
5 years of experience as a support engineer.</li><li>
In-depth knowledge of Windows, Linux, and Mac OS environments.</li><li>
Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.</li><li>
Advanced knowledge of IT software, hardware, and network setup.</li><li>
Exceptional ability to prioritize and diagnose IT problems.</li><li>
Extensive experience in resolving customer IT queries.</li><li>
Proficiency in documenting processes and monitoring performance metrics.</li><li>
Ability to relay important application feedback to IT developers.</li><li>
Exceptional written and verbal communication skills.</li></ul><div><br>
Excellent Salary and Career Growth -Immediate Joining</div></div>

Senior I.T Support Engineer

InnovationTeam

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system.
 <br/>
 <br/>
 As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues.
 <br/>
 <br/>
 <ul>
  <li>
   Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution
  </li>
  <li>
   Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements
  </li>
  <li>
   Perform advanced configurations and updates to ensure optimal performance of the system
  </li>
  <li>
   Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions
  </li>
  <li>
   Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues
  </li>
  <li>
   Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms
  </li>
  <li>
   Proficient in system administration, troubleshooting software applications, and working with APIs and databases
  </li>
  <li>
   Strong analytical skills for diagnosing and resolving complex technical issues
  </li>
  <li>
   Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends
  </li>
  <li>
   Experienced in analyzing system logs and configurations files with XML and JSON formats
  </li>
  <li>
   Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries
  </li>
  <li>
   Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js
  </li>
  <li>
   Excellent written and verbal communication skills to interact effectively with business, operations, and developers
  </li>
  <li>
   Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable
  </li>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or related field
  </li>
 </ul>
</div>


Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Customer Support Engineer

Dalil Info Tech

<p><b>Job Title: Senior IT Support Engineer</b></p><p><b>Location:</b> Abu Dhabi, UAE<br/><b>Job Type:</b> Full-time</p><p><b>About the Role:</b></p><p>We are seeking a highly skilled and experienced <b>Senior IT Support Engineer</b> to join our growing IT team. This role is essential in maintaining seamless IT operations, ensuring the health and security of our Microsoft 365 environment, providing advanced end-user support, and driving best practices across our IT systems and services.</p><p><b>Experience</b></p><p>Minimum 5+ years of hands-on experience in IT support, system administration, and user management.</p><p><b>Key Requirements</b></p><p><b>Microsoft 365 &amp; Azure</b></p><p>Full administration and management of all Microsoft 365 services and features (Exchange Online, SharePoint, OneDrive, Teams, Power Platform, Security &amp; Compliance Center).</p><p>Strong knowledge of Azure Entra ID (Identity &amp; Access Management).</p><p>Server deployment and management in hybrid and cloud environments.</p><p>Endpoint management with Microsoft Intune (device enrollment, compliance, configuration profiles, autopilot).</p><p>Security management with Microsoft Defender for Endpoint, DLP, EDR, and Conditional Access policies.</p><p><b>Windows &amp; System Administration</b></p><p>Installation, configuration, patching, and troubleshooting of Windows 10/11 and Windows Server (2019/2022).</p><p>Active Directory, DNS, DHCP, Group Policies (GPO).</p><p>File server and print server management.</p><p>Managing virtualization environments (basic VMware/Hyper-V).</p><p>User account lifecycle management (creation, permissioning, deactivation).</p><p>Regular system monitoring, log analysis, and performance tuning.</p><p>Ensuring system security, backups, and patch compliance.</p><p>Maintaining IT asset inventory and license compliance.</p><p><b>End-User &amp; Desktop Support</b></p><p>Providing Level 2/3 support for laptops, desktops, printers, scanners, and mobile devices.</p><p>Remote and on-site troubleshooting for hardware and software issues.</p><p>Software installation, upgrades, and license management.</p><p><b>Networking &amp; Security</b></p><p>Solid understanding of LAN/WAN, TCP/IP, VPN, firewalls, routers, and switches.</p><p>Hands-on experience with Wi-Fi networks, endpoint security, and secure remote access.</p><p><b>Backup &amp; Recovery</b></p><p>User data backup and restore (OneDrive, SharePoint, Veeam, or similar tools).</p><p>Familiarity with disaster recovery support and server failover procedures.</p><p><b>Monitoring &amp; IT Operations</b></p><p>Experience with ITSM/Ticketing systems (ServiceNow, ManageEngine, or equivalent).</p><p>Proficiency with ManageEngine Endpoint Central for endpoint lifecycle management (patching, software deployment, asset management, remote troubleshooting).</p><p>Monitoring and reporting using tools like SCCM, Intune, or Endpoint Manager.</p><p>Proactive issue detection, patching, and compliance reporting.</p><p><b>Soft Skills &amp; Leadership</b></p><p>Strong troubleshooting and problem-solving skills.</p><p>Excellent communication and customer service orientation.</p><p>Ability to document procedures and create user guides.</p><p>Arabic language skills (Preferred): Candidate should ideally be bilingual (Arabic &amp; English) to support end-users effectively.</p><p><b>Education</b></p><p>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</p><p>This role is critical to ensuring smooth daily IT operations, maintaining Microsoft 365 &amp; endpoint security, supporting business continuity, and providing end-user support in both English and Arabic.</p><p><b>To Apply:</b><br/>Please submit your CV and a brief cover letter highlighting your relevant experience to recruitment@dalil.tech</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Primary (Preferred)</li></ul>

Senior IT Support Engineer

Xenon7

<div><p><b>About us:</b><br>
At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today&rsquo;s most complex challenges.</p><p><b>
About the Client:</b><br>
Join one of Egypt&rsquo;s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, they serve a diverse and dynamic clientele. As part of their ongoing digital and infrastructure transformation journey, the bank is scaling its core banking support teams to ensure 24/7 system reliability, performance, and innovation.</p><p><b>
Role Overview:</b><br>
We&rsquo;re hiring a <b>Senior T24 Application Support Engineer</b> with 5+ years of hands-on experience supporting the Temenos T24 core banking system in live environments. The ideal candidate has strong expertise across AA, FT, LD, and other key modules, with proficiency in both functional troubleshooting and technical analysis (COB, Enquiries, OFS, jBASE). You will be responsible for resolving critical incidents, supporting daily operations, and ensuring system stability across all environments.</p><p>
This is a <b>hybrid role (1&ndash;3 days onsite/week)</b> based in <b>New Cairo</b>, with <b>USD-based compensation</b> and a <b>1-year contract</b> through <b>Xenon7</b>.</p><p></p><h3 class="jobSectionHeader"><b>
&#9989; Responsibilities</b></h3><ul>
<li>Provide Level 2/3 production support for Temenos T24 and related integrations.
</li><li>Monitor COB (Close of Business), batch operations, and system health checks.
</li><li>Analyze and troubleshoot functional and technical issues in T24 modules (AA, FT, LD, MM, etc.).
</li><li>Collaborate with business teams to understand user issues and provide resolution or escalation.
</li><li>Investigate and debug jBASE/InfoBasic code, OFS messages, and performance logs.
</li><li>Log and manage incidents in ITSM systems (ServiceNow, Remedy, etc.).
</li><li>Coordinate with Temenos and third-party vendors for patching, hotfixes, and issue resolution.
</li><li>Participate in DR drills, COB testing, patch deployments, and environment refreshes.
</li><li>Analyze recurring issues, identify root causes, and implement preventive measures.
</li><li>Maintain documentation for incident resolutions and support procedures.</li>
</ul><p><b>Requirements</b></p><ul>
<li>5+ years of T24 application support experience in production environments.
</li><li>Strong knowledge of T24 core modules: FT, AC, AA, LD, MM, ST, Customer.
</li><li>Experience with jBASE, InfoBasic, COB routines, Versions, Enquiries, OFS, and TAFJ platforms.
</li><li>Familiarity with browser-based T24 versions and integration APIs (IRIS, MQ, SOAP).
</li><li>Competency with UNIX/Linux environments and shell scripting.
</li><li>Understanding of ITIL principles, incident &amp; change management.
</li><li>Strong analytical and debugging skills with the ability to perform under pressure.
</li><li>Excellent verbal and written communication skills.
</li><li>Willingness to be on-call during COB/EOD operations and emergencies.
</li><li>Background in banking operations (retail, corporate, or Islamic banking) is a plus.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Contract through Xenon7 for a leading bank in Egypt
</li><li>Competitive Salary</li>
<li>Hybrid working model from New Cairo offices
</li><li>Long-term project with potential for renewal
</li><li>Fast-paced, stable, and innovation-driven environment</li></ul></div>

Senior T24 Application Support Engineer

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