senior technical support engineer

Mondia Group

<div><p>The Senior IT Support Engineer is responsible for delivering high-level technical support to office users, ensuring the smooth and efficient operation of IT systems. This role involves troubleshooting hardware and software issues, providing timely assistance to users, maintaining office IT infrastructure, and contributing to the continuous improvement of IT services. The Senior IT Support Engineer will also play a key role in mentoring junior team members and implementing best practices to enhance the organization's technical capabilities</p><p></p><p><br>
Following the ITIL process, the Senior IT Support Engineer reports to the Head of IT Service Delivery &amp; Governance and collaborates closely with other IT Support Engineers across various office locations</p><p></p><p><b><br>
Requirements</b></p><p><b>
Roles and Responsibilities:</b></p><ul><li>
Provide prompt and effective IT support to office users, diagnosing and resolving hardware, software, and network issues</li><li>
Respond to service requests via ticketing systems or in person, ensuring issues are addressed within agreed Operating Level Agreements (OLAs).</li><li>
Assist with setting up new workstations, including hardware and software installations, configurations, and updates</li><li>
Ensure all office IT equipment (computers, printers, etc.) is maintained and functioning correctly</li><li>
Ensure that office systems adhere to security protocols and best practices, including antivirus updates, software patches, and network security</li><li>
Managing onboarding and offboarding procedures from an IT perspective</li><li>
Maintain accurate records of IT assets, configurations, and network architecture</li><li>
Document troubleshooting procedures, resolutions, and system configurations to create a knowledge base for future issues</li><li>
Assist in IT projects such as hardware upgrades, software deployments, and system migrations</li><li>
Coordinate with external vendors and service providers to ensure the delivery of IT services and support</li></ul><p></p><p><b>
Technical Competencies/Skills:</b></p><ul><li>
Advanced knowledge of both Windows and macOS operating systems, including installation, setup, configuration, updates, and comprehensive user support</li><li>
Strong knowledge and hands-on experience with Microsoft Windows workstations and the Microsoft Office 365 suite, including administration of accounts, email, and collaboration tools</li><li>
expertise in hardware troubleshooting, network connectivity, and peripheral device support (printers, scanners, etc.)</li><li>
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, etc.) with the ability to troubleshoot and resolve network connectivity issues, both wired and wireless. Knowledge of basic network configurations (routers, switches, firewalls)</li><li>
Proficient in implementing and maintaining IT security protocols, including antivirus/anti-malware solutions, software patches, firewall configurations, and network security best practices</li><li>
Expertise in tracking and managing IT assets, including hardware inventory, software licenses, and network configurations. Ability to maintain detailed records to ensure compliance and optimal resource utilization</li><li>
Experience managing user accounts, permissions, and groups within Active Directory, Microsoft Azure AD, or other identity management platforms. Strong grasp of single sign-on (SSO), multi-factor authentication (MFA), and access controls.</li></ul><p><b>
Benefits</b></p><ul>
<li>
Opportunity to work for a dynamic international company with a flat hierarchical structure, where your voice matters and your impact is seen.</li>
<li>The company will contribute up to EUR 25 per month towards staff perks</li>
<li>A company bonus scheme applicable as per the bonus scheme rules</li>
<li>EUR equivalent salaries paid in EGP</li></ul></div>

Senior IT Support Engineer

Parisima Talent

<div>
 <p>
  <strong>
   Senior IT Support Engineer
  </strong>
 </p>
 <p>
  <strong>
   Dubai
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  Our client is a large investment company in Dubai involved in many key industries that help grow and diversify Dubai&rsquo;s economy. These include real estate, tourism, hospitality, media, technology, retail, and finance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  A Senior Information Technology Support Engineer provides advanced technical support and ensures the stability, reliability, and performance of the company&rsquo;s IT systems and infrastructure. This role often sits above the standard help-desk level and may bridge between everyday user support, infrastructure tasks, and project-based IT initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    Level 2 support
   </strong>
   for hardware, software, and network issues
  </li>
  <li>
   Manage Microsoft 365, Active Directory, and user accounts
  </li>
  <li>
   Troubleshoot desktops, laptops, printers, and basic network problems
  </li>
  <li>
   Support system upgrades, installations, and IT projects
  </li>
  <li>
   Ensure tickets are resolved within SLA
  </li>
  <li>
   Mentor junior IT support staff
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <ul>
  <li>
   4&ndash;7 years of hands-on experience in IT Support / Desktop Support / End User Computing or similar role.
  </li>
  <li>
   Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices. Support Windows/macOS, Outlook/O365, Intune/ ABM, and common enterprise applications / basic understanding of security software and Active Directory
  </li>
  <li>
   MAC / IOS exp. mandatory,
  </li>
  <li>
   With a valid driving license
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Information Technology Support Engineer

ATGC Transport and General Contracting L.L.C

<div>
 <p>
  <strong>
   Role Objective
  </strong>
 </p>
 <p>
  The Senior Technical Engineer will be responsible for bridging the gap between design and execution. You will ensure that all technical submittals, drawings, and site operations align with contract documents while maintaining seamless coordination between consultants, subcontractors, and internal engineering teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Technical Review &amp; Quality Control
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Design Analysis:
   </strong>
   Perform a deep-dive review of
   <strong>
    IFC (Issued for Construction) drawings
   </strong>
   and contract documents to ensure technical feasibility.
  </li>
  <li>
   <strong>
    Conflict Resolution:
   </strong>
   Identify discrepancies or contradictions within contract documents and prepare formal
   <strong>
    RFIs (Request for Information)
   </strong>
   to seek clarification.
  </li>
  <li>
   <strong>
    Drawing Approval:
   </strong>
   Review and approve all types of
   <strong>
    coordinated shop drawings
   </strong>
   across various disciplines to ensure they are ready for site execution.
  </li>
 </ul>
 <p>
  <strong>
   2. Planning &amp; Progress Tracking
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Submittal Management:
   </strong>
   Prepare and maintain
   <strong>
    E1 (Shop Drawings) and E2 (Materials)
   </strong>
   logs and schedules.
  </li>
  <li>
   <strong>
    Baseline Alignment:
   </strong>
   Ensure all technical submittals are synchronized with the project&rsquo;s baseline program to avoid delays.
  </li>
  <li>
   <strong>
    Subcontractor Management:
   </strong>
   Monitor and follow up on submission dates with subcontractors to ensure timely delivery of technical data.
  </li>
 </ul>
 <p>
  <strong>
   3. Coordination &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Cross-Disciplinary Integration:
   </strong>
   Lead the coordination between
   <strong>
    Civil and MEP
   </strong>
   technical teams to ensure zero clashes during installation.
  </li>
  <li>
   <strong>
    Stakeholder Liaison:
   </strong>
   Conduct daily follow-ups with the
   <strong>
    Consultant
   </strong>
   and internal technical teams to keep the project moving.
  </li>
  <li>
   <strong>
    Reporting:
   </strong>
   Provide the Technical Manager with daily updates on activities, progress, and potential bottlenecks.
  </li>
 </ul>
 <p>
  <strong>
   4. On-Site Technical Support
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Problem Solving:
   </strong>
   Act as the primary point of contact for resolving complex site issues and technical hurdles as they arise.
  </li>
  <li>
   <strong>
    Discipline Coordination:
   </strong>
   Ensure smooth handovers and interface management between all engineering disciplines on-site.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s Degree in Civil.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Minimum 7&ndash;10 years of experience in technical engineering roles within the construction industry.
  </li>
  <li>
   <strong>
    Software Proficiency:
   </strong>
   Expert knowledge of AutoCAD, Revit (BIM), and Microsoft Office/Project.
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
   Strong analytical thinking, leadership presence, and the ability to negotiate with consultants and subcontractors.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Technical Engineer

Xynomics

<p>We are looking for motivated and technically skilled professionals to join our Service Engineering Team in the General Diagnostics Department. If you are passionate about field service and working with advanced diagnostic equipment, we encourage you to apply.</p><p><b>CANDIDATE REQUIREMENTS</b></p><ul><li>BS/ BSc / BTech in Biomedical, Electronics, or Electrical Engineering.</li><li>Minimum 1-2 years of experience in the diagnostic division or a related technical role (for Service Engineer). &amp; 4+ Years for Sr. Service Engineer</li><li>Strong learning ability with adaptability to new technologies.</li><li>Customer-focused mindset with the ability to achieve and exceed satisfaction objectives.</li><li>Good communication and interpersonal skills.</li><li>Willingness to travel for field assignments</li></ul><p><b>KEY RESPONSIBILITIES </b></p><ul><li>Installation, maintenance of diagnostic equipment at customer sites.</li><li>Troubleshooting technical faults and ensuring timely resolution.</li><li>Performing preventive maintenance and calibration as per standards.</li><li>Providing technical support and user training to customers.</li><li>Preparing service reports and documenting parts usage accurately.</li><li>Coordinating with internal teams.</li><li>Maintaining strong customer relationships through professional service delivery.</li><li>Adhering to safety and quality procedures.</li></ul><p>Please apply before 15th Feb to careers@hospicaresystems.com</p><p>Please mention position in the Subject for Service Engineer or Sr. Service Engineer</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

SERVICE ENGINEER & Sr. SERVICE ENGINEER

Sabre Systems

<div>Responsibilities:
<p>
Sabre Systems is currently recruiting for a Senior Systems Engineer to support the Direct and Time Sensitive Strike Program (PMA-242) at Patuxent River Naval Air Station in Lexington Park, MD. This Program Office is responsible for the acquisition, development, and sustainment of direct and time-sensitive strike weapons. This billet&rsquo;s primary focus is to support PMA-242&rsquo;s Foreign Military Sales (FMS) cases to current and future countries. Most FMS cases involve the Advanced Anti-Radiation Guided Missile &ndash; Extended Range (AARGM-ER) and the Advanced Precision Kill Weapons System (APKWS).
</p><p>The selected candidate will be responsible for not limited to:</p><ul><li>
Performs tasks with little or no guidance or leads the execution of complex tasks.
</li><li>Has demonstrated knowledge in the area of engineering expertise.
</li><li>Engineering support for the development of the Advanced Anti-Radiation Guided Missile &ndash; Extended Range (AARGM-ER)</li><li>
Engineering support for the Advanced Precision Kill Weapons System (APKWS).</li><li>
Applies engineering principles to investigate, analyze, plan and design, develop, implement, test, or evaluate military weapons systems.</li><li>
Reviews and prepares engineering and technical analyses, reports, change proposals, and other technical documentation.
</li><li>Applies systems engineering methods and tools in the development of advanced complex systems and performs functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management.
</li><li>Analyzes, designs, develops, implements, tests, or evaluates software, components, or systems related to engineering or functional requirements of military weapons systems, associated support systems.</li><li>
Performs programmatic or technical leadership roles in an organization identifying, formulating, designing, and/or testing practical solutions to engineering problems.</li><li>
Guides the engineering development of modern complex systems.</li></ul>
Qualifications:
<p><b>
Requirements:</b></p><ul><li>
Must have a have a master&rsquo;s degree in a technical or scientific field from an accredited college or university or a bachelor&rsquo;s degree in a technical or scientific field from an accredited college or university and an additional four (4) years of recent and relevant experience.
</li><li>Must have minimum of minimum of ten (10) years recent and relevant experience in an engineering position, three (3) years of which must be directly related to DoD systems.
</li><li>Prior Foreign Military Sales (FMS) experience is highly desired.</li><li>
Prior weapons experience is desired.</li><li>
Demonstrated experience in the area of engineering expertise is required.
</li><li>Must have an active DoD Secret Clearance or higher</li><li>
Must be a US Citizen</li><li>
On-Site position at PMA-242 Program Office</li></ul><div><i>
#LI-CS3</i></div><br>
<div></div>
Overview:
<div>
Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.</div><div><br>
</div><div>With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.</div><div></div><div><b><br>
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.</b></div><div></div><div><b><br>
EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor</b></div><div></div><div><b><br>
Beware of employment scams</b>&mdash;Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn&rsquo;t end in <b>@sabresystems.com</b>; always apply directly at https://careers.sabresystems.com/.</div></div>

Senior Systems Engineer (FMS Support)

Sunpowergen

<div><div><b>Job Summary:</b></div><div>
We are seeking a technically proficient <b>Customer Support Engineer</b> to provide <b>Expediting Support</b> to our Sales team, with a focus on <b>pneumatics systems and applications</b>. The role is responsible for managing technical queries from customers, handling expediting requests, and ensuring the <b>on-time delivery (OTD)</b> of both sold products and in-house manufactured items. The ideal candidate is detail-oriented, technically strong, and capable of translating customer requirements into timely deliverables.</div><div></div><div><b>
Role Focus:</b></div><div>
Expediting customer deliverables and provide technical support for existing customers. Responsible for Customer Satisfactions by providing on time support to customer requirements. To provide post order execution support to Sales team in achieving customer deliverables.</div><div></div><div><b>
Key Responsibilities:</b></div><div></div><ul><li><ul><li>
Act as the primary point of contact for customer technical queries related to pneumatics systems and applications.</li><li>
Provide expediting support to ensure all customer orders and in-house manufactured products are delivered on time.</li><li>
Coordinate closely with internal teams, including Sales Support, Procurement, Operations, Warehouse, and Logistics, to achieve OTD targets.</li><li>
Monitor order progress, proactively identify potential delays, and implement corrective actions to meet delivery commitments.</li><li>
Maintain clear and timely communication with customers regarding order status, technical updates, and delivery schedules.</li><li>
Translate customer requirements and specifications into actionable deliverables for internal teams.</li><li>
Assist the Sales team in resolving technical and execution issues to improve customer satisfaction.</li><li>
Document all processes, updates, and communication for internal tracking and reporting.</li><li>
Prepare and maintain technical documents and product scheduling / planning.
</li></ul></li></ul><div></div><div><b>Qualifications &amp; Skills:</b></div><ul><li><ul><li>
Bachelor&rsquo;s degree in Mechanical/Instrumentation Engineering related field.</li><li>
Strong technical understanding of pneumatics and mechanical systems and applications.</li><li>
Proven experience in customer support, expediting, or order coordination in an industrial or manufacturing environment.</li><li>
Excellent organizational, planning, and time-management skills.</li><li>
Detail-oriented, with the ability to handle multiple tasks and deadlines simultaneously.</li><li>
Strong interpersonal and communication skills, both written and verbal.</li><li>
Proficient in MS Office, ERP/CRM systems.</li><li>
Problem-solving mindset with proactive approach to delay mitigation.</li></ul></li></ul></div>

Customer Support Engineer – Expediting (Specialized Engineering Solutions)

Sun Power-Gen (Engineering)

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a technically proficient
 <strong>
  Customer Support Engineer
 </strong>
 to provide
 <strong>
  Expediting Support
 </strong>
 to our Sales team, with a focus on
 <strong>
  pneumatics systems and applications
 </strong>
 . The role is responsible for managing technical queries from customers, handling expediting requests, and ensuring the
 <strong>
  on-time delivery (OTD)
 </strong>
 of both sold products and in-house manufactured items. The ideal candidate is detail-oriented, technically strong, and capable of translating customer requirements into timely deliverables.
 <br/>
 <br/>
 <strong>
  Role Focus
  <br/>
  <br/>
 </strong>
 Expediting customer deliverables and provide technical support for existing customers. Responsible for Customer Satisfactions by providing on time support to customer requirements. To provide post order execution support to Sales team in achieving customer deliverables.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Act as the primary point of contact for customer technical queries related to pneumatics systems and applications.
   </li>
   <li>
    Provide expediting support to ensure all customer orders and in-house manufactured products are delivered on time.
   </li>
   <li>
    Coordinate closely with internal teams, including Sales Support, Procurement, Operations, Warehouse, and Logistics, to achieve OTD targets.
   </li>
   <li>
    Monitor order progress, proactively identify potential delays, and implement corrective actions to meet delivery commitments.
   </li>
   <li>
    Maintain clear and timely communication with customers regarding order status, technical updates, and delivery schedules.
   </li>
   <li>
    Translate customer requirements and specifications into actionable deliverables for internal teams.
   </li>
   <li>
    Assist the Sales team in resolving technical and execution issues to improve customer satisfaction.
   </li>
   <li>
    Document all processes, updates, and communication for internal tracking and reporting.
   </li>
   <li>
    Prepare and maintain technical documents and product scheduling / planning.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Bachelor&rsquo;s degree in Mechanical/Instrumentation Engineering related field.
   </li>
   <li>
    Strong technical understanding of pneumatics and mechanical systems and applications.
   </li>
   <li>
    Proven experience in customer support, expediting, or order coordination in an industrial or manufacturing environment.
   </li>
   <li>
    Excellent organizational, planning, and time-management skills.
   </li>
   <li>
    Detail-oriented, with the ability to handle multiple tasks and deadlines simultaneously.
   </li>
   <li>
    Strong interpersonal and communication skills, both written and verbal.
   </li>
   <li>
    Proficient in MS Office, ERP/CRM systems.
   </li>
   <li>
    Problem-solving mindset with proactive approach to delay mitigation.
   </li>
  </ul>
 </ul>
</div>


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