senior technical support engineer

TALENTMATE

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  Job Purpose
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 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
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  IT Senior Operations &amp; Support Engineer - Middleware support.
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 As an
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  IT Senior Operations &amp; Support Engineer - Middleware support
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 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
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  In This Role, You Will
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   Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
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   Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
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   Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
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   Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
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   Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
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   Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
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   Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
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   Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
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   Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
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   Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
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 Qualification
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  To be considered for this role, you will must meet the below requirements:
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   Degree or honours (12+3 or equivalent).
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   2+ years of experience in Information Technology.
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   Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
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   Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
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   Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
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  </li>
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 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
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 Salary &amp; benefits
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 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
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 Job Details
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 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
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 Sector: Other
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 What We Offer
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  About The Company
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 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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 Report
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 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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IT Senior Operations And Support Engineer - Middleware Support

MasOrange

<div></div><div><div><div><div>Available in 2 locations<p>Available in 2 locations See allSee all</p></div><p></p><div><h2 class="jobSectionHeader"><b>
Senior L3 Security Support Engineer</b></h2></div><div><div>
Available in 2 locations</div><div><div><div>
HELIOPOLIS,EGYPT</div><div>
CAIRO,EGYPT</div></div></div></div></div></div><div></div><div><div>
Category: Cybersecurity</div></div><div><div>
586273</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Business</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Jul 01, 2026, 12:00AM</p><p>
Contract duration :
</p>Orange Business is here!<div></div>
About us<p>
Join us at Orange Business!<br>
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>
About the role<p></p><ul><li>
Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.</li><li>
Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.</li><li>
Resolve service incidents by troubleshooting &amp; solving reported faults.</li><li>
Perform service changes by assessing risk and implementing reported change requests.</li><li>
Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.</li><li>
Monitor &amp; validate alarms coming from intrusion sensors and identify real and false alarms.</li><li>
Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.</li><li>
Escalate technically major security events &amp; incidents to security senior engineers to empower it with better technical skills and more investigation.</li><li>
Perform routine actions to help manage and optimize IPS security policies.</li><li>
Perform solution releases by authorizing &amp; validating changes, upgrades, updates, patches and migrations as well as implementing it.</li><li>
Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, &amp; release processes.</li><li>
Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.</li><li>
Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.</li><li>
Perform Technical &amp; management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.</li><li>
Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.</li></ul><p></p>
About you<p></p><div>
Educational Qualifications:</div><ul><li>
B.Sc. degree in Computer Science, communications or electronics engineering</li><li>
Certification at any of the following domains:</li><li>
CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.</li><li>
CCNA security certified.</li><li>
CISSP is a plus</li></ul><div>
Professional Requirements:</div><ul><li>
At least 3 years of professional experience</li><li>
At least 2 years of IT/Network security technical experience</li><li>
Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,</li><li>
and defense techniques.</li></ul><div>
Very good understanding of network security technologies:</div><ul><li>
Firewalls: CheckPoint &amp; Fortinet and Palo Alto mainly other technologies are also acceptable</li><li>
Load Balancers: F5 BIGIP mainly</li><li>
Intrusion Detection &amp; Prevention and EDR/XDR.</li><li>
Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, &hellip; etc.</li><li>
Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.</li><li>
Excellent understanding of IT &amp; networking (routing, switching) &amp; network security concepts &amp; technologies.</li><li>
Analytical Troubleshooting experience &ndash; Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.</li><li>
Excellent interpersonal and customer facing skills.</li><li>
Strong problem solving, analytical thinking and troubleshooting skills.</li><li>
Excellent phone manner and business communication skills.</li><li>
Good understanding of ITIL incident &amp; change management processes.</li><li>
Fluent English (reading and writing)</li><li>
French Language is a plus.</li></ul><br>
<p></p>
What we offer<p></p><ul><li><b>Global Opportunities:</b> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.</li><li><b>Flexible Work Environment:</b> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).</li><li><b>Professional Development:</b> training programs and upskilling/re-skilling opportunities.</li><li><b>Career Growth:</b> Internal growth and mobility opportunities within Orange.</li><li><b>Caring and Daring Culture:</b> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.</li><li><b>Reward Programs:</b> Employee Referral Program, Change Maker Awards.</li></ul><p></p>
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<div><b>
At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Senior L3 Security Support Engineer

Hoilman Enterprises

<p><b>Senior IT Technician / MSP Field Services Lead</b></p><p>Computer Pros is looking for a skilled, dependable Senior IT Technician / MSP Field Services Lead to help support our residential and business customers across East Tennessee and Southwest Virginia.</p><p>This is not a basic bench-tech position. We need someone who can take ownership of real-world IT problems, work directly with customers, handle onsite service calls, support small business networks, and help manage projects from start to finish.</p><p><b>About Computer Pros</b></p><p>Computer Pros has been helping local customers with computer and technology needs since 1996. We support residential customers, small businesses, and managed IT clients with practical, honest, local technology service.</p><p><b>What This Role Handles</b></p><ul><li>Onsite computer repair and troubleshooting</li><li>Business IT support and managed services</li><li>Networking setup and troubleshooting</li><li>Routers, switches, Wi-Fi, cabling, and basic infrastructure</li><li>Microsoft 365 and email support</li><li>Workstation setup and replacement</li><li>Printer, scanner, and peripheral troubleshooting</li><li>Security camera and low-voltage support when needed</li><li>Customer communication and follow-up</li><li>Project coordination for installs, upgrades, and service work</li><li>Documentation of customer systems, passwords, notes, and service history</li></ul><p><b>What We Need</b></p><ul><li>Strong troubleshooting skills</li><li>Experience with small business networks</li><li>Comfortable working onsite with customers</li><li>Ability to explain technical issues in plain language</li><li>Dependable, organized, and professional</li><li>Able to manage several jobs or tickets at once</li><li>Willing to document work clearly</li><li>Valid driver&rsquo;s license</li><li>Good customer service attitude</li><li>Sales experience is a plus</li></ul><p><b>Helpful Experience</b></p><ul><li>MSP experience</li><li>Microsoft 365 administration</li><li>Google Workspace support</li><li>Firewall/router configuration</li><li>Switches, VLANs, Wi-Fi systems, and cabling</li><li>Backup systems</li><li>Antivirus/security tools</li><li>Remote support tools</li><li>Security cameras/NVRs</li><li>Low-voltage or cable termination experience</li></ul><p><b>What We Are Looking For Personally</b></p><p>We are looking for someone who can be trusted with customer relationships, business systems, and technical decisions. This person needs to be a problem solver, not someone who waits to be told every step.</p><p>Computer Pros is a local business, and our reputation matters. We need someone who treats customers well, communicates clearly, and takes pride in getting the job done right.</p><p>Pay: $40,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Senior IT Technician / MSP Field Services Lead

Florida Cancer Specialists & Research Institute

<div><p><b>Date Posted:
</b></p>2026-07-10
<p><b>Country:
</b></p>United States of America
<p><b>Location:
</b></p>Daytona Cancer Center
<p></p><h1 class="jobSectionHeader"><b>WHY JOIN FCS
</b></h1><p>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
</p><p></p><p><i>Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
</i></p><p></p><h1 class="jobSectionHeader"><b>A LITTLE BIT ABOUT FCS
</b></h1><p>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
</p><p></p><p>Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
</p><p></p><p>Come join us today!
</p><p></p><h1 class="jobSectionHeader"><b>RESPONSIBILITIES
</b></h1><ul><li><p>The IT Technical Support Engineer position is one that provides rotational support for our clinics with &ldquo;Hands On&rdquo; technical support and training.
</p></li><li><p>This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.
</p></li><li><p>Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.
</p></li><li><p>This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.
</p></li><li><p>This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction)
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>QUALIFICATIONS
</b></h1><ul><li><p><b>Education </b>: Bachelor&rsquo;s degree in computer science preferred
</p></li><li><p><b>Previous Experience </b>: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
</p></li><li><p><b>Certifications/Licenses </b>: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).
</p></li><li><p>Valid state Driver&rsquo;s License for travel to satellite offices and offsite meetings.
</p></li><li><p>Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>SCREENINGS &ndash; Background, drug, and nicotine screens
</b></h1><p>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
</p><p></p><h1 class="jobSectionHeader"><b>EEOC
</b></h1><p>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
</p><p></p><p>FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</p></div><p></p>

IT Technical Support Engineer

Element Solutions Inc

<div><p><b>Challenge Yourself and Impact the Future!</b></p><br>
<p></p><p>MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.</p><br>
<p></p><ul><li><b>Wafer Level Packaging</b> - Revolutionizing wafer fabrication processes for enhanced efficiency and performance</li>
<li><b>Circuitry Solutions</b> - Tailored solutions to meet the dynamic demands of modern circuitry</li>
<li><b>Electronics Assembly Solutions </b>- Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability</li>
<li><b>Advanced Materials and Joining </b>- Engineering polymer and metal joining solutions for optimally performing circuits</li>
<li><b>Film &amp; Smart Surface Solutions </b>- Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability</li>
<li><b>Micromax </b>&ndash; Elevating electronics through high-performing, specialized inks and pastes</li></ul><br>
<p></p><p>Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.</p><br>
<p></p><p>We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Who are we looking for?</b></h2>
</div><div><div><div>Provide routine technical service and troubles shooting for business requirement in East China</div>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>What will you be doing?</b></h2>
</div><div><div><div><ul><li>To provide routine onsite technical service to our customers.</li></ul>
<ul><li>To solve product application problems for our customers.</li></ul>
<ul><li>To monitor our customers production line performance.</li></ul>
<ul><li>To provide technical support on new line set up and new process operation manual for our customers.</li></ul>
<ul><li>To provide product training for our customers.</li></ul>
<ul><li>To provide sample building support for new opportunities according to business requirement.</li></ul>
<ul><li>To monitor our chemicals consumption for GRC margin improvement.</li></ul>
<ul><li>To provide necessary logistic support for business requirements.</li></ul>
<ul><li>To collect the relevant information of customers, industry, competition.</li></ul>
<ul><li>To finish any other tasked assigned by the supervisor for business requirement.</li></ul>
<ul><li>Experience in PCB and electronic plating is preferred.</li></ul><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Who are You?</b></h2>
</div><div><p>1. Bachelor's degree (B. A.) from four-year college or university.</p>
<p>2. Four to ten years of related experience in PCB industry.</p>
<p>We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.</p><br>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What competencies will you need?</b></h2>
</div><div><p>To be successful in this role, you will need to have below skills:</p>
<p>1. High trouble shooting capability with professional industry knowledge &amp; application experience.</p>
<p>2. Proficient in Chinese, English and Mandarin.</p>
<p>3. Proficiency in Excel, Word and PowerPoint.</p>
<p>4. Rich industry product knowledge.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>We are Offering...</b></h2>
</div><div><p>As part of the MAES Team, you will have ...</p>
<ul><li>Opportunities for career growth, competitvie compensation (competivite base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Hoilidays, and so on).</li>
<li>Innovated work enviornment where you will be part of a dynamic and collaborative team.</li>
<li>Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.</li>
</ul></div></div></div><p><b>Equal Opportunity Employer</b></p><br>
<p></p><p>All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.</p></div>

Senior Technical Service Engineer

Arcade Food Theatre

<div><p>Everyone's building AI agents, but almost nobody gets them to production.</p><p></p><p>
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.</p><p></p><p>
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.</p><p></p><p><b>
The Revolution Needs You</b></p><p>
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.</p><p></p><p><b>
Why This Is The Opportunity of a Lifetime</b></p><ul><li><p><b>
Traction: </b>Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</p></li><li><p><b>
Founder-Market Fit: </b>Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</p></li><li><p><b>
Dream Team: </b>We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</p></li><li><p><b>
Perfect Timing</b>: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</p></li><li><p><b>
Massive Market :</b> We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</p></li><li><p><b>
Backed By The Best</b>: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</p></li></ul><p></p><p><b>
The Challenge</b></p><p>
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.</p><p></p><p>
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p><b>
Build the support function from scratch</b>: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</p></li><li><p>
Own <b>L2 support</b>: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</p></li><li><p><b>
Grow and lead the team</b>. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</p></li><li><p><b>
Automate aggressively</b> so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</p></li><li><p><b>
Partner with FDE</b>: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</p></li><li><p><b>
Close the loop with Product and Engineering</b>: turn recurring tickets and friction into prioritization signal and product fixes.</p></li></ul><p></p><p><b>
Required Skills</b></p><ul><li><p>
You've <b>built or led a support team</b> for a technical, B2B product.</p></li><li><p><b>
Strong technical fluency in infrastructure and auth</b> - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</p></li><li><p>
A <b>player-coach</b> mindset: energized by doing hands-on support with customers <i>and</i> building the process behind it.</p></li><li><p>
Track record designing <b>SLAs, ticket routing, and escalation</b> in a way that balances customer empathy with business reality.</p></li><li><p>
Background in <b>developer, infrastructure, or auth products</b>, and the MCP/AI-agents ecosystem.</p></li><li><p><b>
AI-pilled</b>: you reach for AI and automation to move fast and keep the customer experience quick.</p></li></ul><p><b>
Bonus Points</b></p><ul><li><p>
Experience supporting <b>self-hosted enterprise</b> customers.</p></li><li><p>
Hands-on with modern support tooling like <b>Pylon</b>.</p></li><li><p>
Experience with <b>cloud marketplace deployments</b> (AWS/Azure).</p></li><li><p><b>
San Francisco based</b> (or open to relocating).</p></li></ul><p></p><p><b>
Join The Movement</b></p><p>
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.</p><p>
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!</p><p>
Compensation Range: $205K - $250K</p></div>

Head of Support Engineering

Bauer Foundation

<div><div><div><div>Senior Project Engineer</div>
FL</div></div><div><div><h3 class="jobSectionHeader"><b>
Description</b></h3></div></div><div><div><div><div>
Bauer Foundation Corp. (BFC) is a Florida corporation and the U.S. subsidiary of the world-wide operating Bauer Group based in Schrobenhausen, Germany. The Bauer Group is a world- renowned foundation contractor, designer, and builder of the world&rsquo;s finest foundation equipment.</div><div></div><div><br>
BFC, as part of the Bauer construction division, is a leader in the execution of complex excavation pits, ground improvement, deep foundations, and vertical seals, utilizing the most up to date equipment and installation techniques. Bauer Foundation Corp. provides all types of foundation solutions and services for industrial, commercial, residential, and governmental construction projects. Bauer Foundation Corp. promotes Bauer services and technology throughout the entire United States.</div><div></div><div><br>
BFC is looking for dynamic individuals with experience as a Sr. Project Engineer for our Major Projects: CFA &amp; Drilled Shafts, in the special foundation industry. If you have a passion for progress, we want to hear from you!</div><div></div><div><br>
Sr. Project Engineer</div><div>
Reports to: Project Manager</div><div>
Position: Full time</div><div>
Schedule: up to 6 days per week, 12 hours per day</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Requirements</b></h3></div></div><div><div><div><div><b>
 Job Summary:</b></div><div>
The Senior Project Engineer is responsible for supporting and leading the technical execution of engineering and construction projects by planning, organizing, coordinating, and controlling key project elements from pre-bid support through project completion. This position provides senior-level technical guidance, reviews project documentation and engineering deliverables, supports project controls and cost tracking, evaluates site and ground conditions, and helps ensure work is completed safely, accurately, on schedule, and within budget. The Senior Project Engineer also mentors Project Engineers, Field Engineers, interns, and other project support personnel, while serving as a technical resource to Project Managers, QC Managers, field leadership, and operations teams.</div><div></div><div><b><br>
Supervisory Responsibilities:</b></div><ul><li>May provide technical direction, guidance, and mentoring to Project Engineers, Field Engineers, interns, and project support staff.</li><li>Reviews work prepared by Project Engineers or other assigned project personnel for accuracy, completeness, documentation quality, and alignment with project requirements.</li><li>May coordinate or oversee assigned engineering tasks and project documentation workflows; direct supervisory responsibility may vary by project assignment.</li></ul><div></div><div><b><br>
Duties/Responsibilities:</b></div><ul><li>Lead or support technical project execution, including planning, organizing, coordinating, and controlling engineering-related activities.</li><li>Support identification, review, and evaluation of prospective projects, including proposal specifications, drawings, scope requirements, and technical risks.</li><li>Participate in pre-bid meetings, bid strategy discussions, proposal reviews, and client or internal presentation meetings as required.</li><li>Prepare and/or review take-offs, estimates, proposals, engineering calculations, schedules, construction plans, and technical project documentation.</li><li>Coordinate with the Work Winning Manager, Chief Engineer, Project Managers, QC Managers, and field leadership in preparing designs, bids, plans, and project execution strategies.</li><li>Review and evaluate geotechnical reports, soil boring logs, ground conditions, design parameters, means and methods, and potential project constraints or risks.</li><li>Manage preparation of project plans, construction details, submittals, RFIs, change documentation, and other technical deliverables throughout the project lifecycle.</li><li>Track project progress against schedule, budget, scope, and technical requirements; identify deviations and support corrective action plans.</li><li>Prepare, review, and maintain daily activity reports, weekly cost analyses, production tracking, quantity tracking, and final project reports.</li><li>Travel to construction sites to verify conditions, confirm work is being performed properly and in accordance with design intent, and support resolution of field issues.</li><li>Provide technical direction and support to field teams to help ensure work is completed safely, efficiently, and in accordance with project plans and specifications.</li><li>Identify and anticipate technical, operational, or cost-related issues and recommend practical resolutions.</li><li>Coordinate with clients, engineers, subcontractors, suppliers, vendors, and internal stakeholders to support timely communication and issue resolution.</li><li>Support project closeout, lessons learned, and documentation of historical data for use on future projects.</li><li>Mentor junior project staff by providing coaching, technical guidance, feedback, and development support.</li><li>Follow up and follow through on assigned projects and tasks through completion.</li><li>Adhere to company safety requirements, project-specific safety plans, and safe work practices at all times.</li><li>Other duties as assigned.</li></ul><div></div><div><b><br>
Required Skills/Abilities:</b></div><ul><li>Experience in deep foundations or heavy civil works is strongly preferred.</li><li>Demonstrated experience supporting or leading technical project execution on active construction projects.</li><li>Experience reviewing project documentation, engineering deliverables, cost tracking, schedules, production reports, and field reports.</li><li>Experience mentoring, training, or providing technical guidance to Project Engineers, Field Engineers, interns, or junior project personnel preferred.</li><li>Strong ability to read, understand, interpret, and organize construction plans, specifications, geotechnical reports, soil boring logs, schedules, and project documents.</li><li>Strong technical judgment and ability to evaluate ground conditions, design parameters, constructability issues, scope gaps, cost impacts, and project risks.</li></ul><div></div><div><b><br>
Education and Experience:</b></div><ul><li>Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or a related field preferred.</li><li>Minimum of five (5) years of related experience in geotechnical, deep foundations, heavy civil, structural, or construction projects preferred.</li></ul><div></div><div><b><br>
Physical Requirements:</b></div><ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Ability to visit active construction sites and navigate uneven terrain.</li><li>Must be able to lift up to 15 pounds at times.</li></ul><div></div><div><b><br>
Compensation and benefits:</b></div><div>
Competitive salary; commensurate with experience.</div><div>
Benefit packages available &ndash; health insurance, life insurance, short-term disability, 401(k) plan with employer match, paid holidays and vacation, paid parental leave, and tuition assistance.</div><div></div><div><br>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor an employment Visa at this time.</div><div></div><div><i><br>
BAUER Foundation Corp. is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</i></div></div></div></div></div>

Senior Project Engineer

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