senior technical support engineer

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi, UAE</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Title: Senior Technical Support Engineer
Job Purpose: Service Delivery
Qualification: Bachelor of Computer Applications
Certification:<ul><li>
HPE Master ASE - Edge-to-Cloud Architect V1
</li><li>HPE Master ASE- Storage</li><li>
HPE ATP - Hybrid IT Solutions V2
</li><li>HPE Primera and HPE Alletra 9000 SSQ
</li><li>HPE Synergy SSQ
</li><li>HPE Apollo Air Cooled SSQ
</li><li>HPE Modular Storage Arrays SSQ
</li><li>Veeam Certified Engineer 2023
</li><li>Commvault Solution Architect
</li><li>Azure Administrator.
&zwj;</li></ul>Experience: 13 Years
Responsibilities:
Project Implementations:
Project Planning:
<ul><li>Requirements Gathering: Collaborate with clients, project managers, and other stakeholders to understand the specific technical requirements and objectives of each project. This includes assessing current infrastructure, defining technical goals, and determining the implementation methodology.
</li><li>Solution Design: Work closely with solution architects/ Pre-Sales team to design and document the technical architecture of the solution, ensuring it aligns with client requirements and best practices. This will involve creating high-level and detailed design documents.
</li></ul>Deployment and Configuration:
<ul><li>HPE Enterprise Servers, Storage &amp; Converged Infrastructure Platforms
</li><li>Set up HPE Servers, Storage &amp; HCI Infra environments
</li><li>Preparing HLD, LLD and implement them.
</li><li>HPE Synergy and Apollo Servers, HPE Alletra/Primera Storage Implementation:
</li><li>Deploying HPE Synergy Platform Integrations as per HPE best practices
</li><li>Supporting the implemented environments.
</li><li>HPE Enterprise Storage Implementation &amp; Support.
</li><li>DELL Servers/Storage Implementation &amp; Support
</li><li>Install and configure &amp; Support DELL Powe Edge Servers, Powervault, Isilon Storage environments.
</li><li>Support the implemented environments as per DELL best practices.
</li><li>Virtualization Platforms/Backup/EDR/XDR Deployment:
</li><li>Implement and Support VMware, Hyper-V Virtualization platforms.
</li><li>Implement and support Backup Environments (Veeam, Veritas solution areas)
</li><li>Implementation and Support for TRENDMICRO Vision One, DDAN, DDEI &amp; Deep Security environments.
</li></ul>System Integration:
<ul><li>Integration Testing:
</li><li>Perform testing activities for the implemented platform as per the OEM best practices.
</li><li>Physical/Data Migration:
</li><li>Migration activities &ndash; Datacenter migrations, Storage Migrations &amp; Backup data migration, restore activities as per business requirements.
</li><li>Ongoing Support and Optimization:
</li><li>Provide post-deployment support, troubleshooting, and optimization</li><li>
Conduct regular health check reviews and assessments to identify areas for improvement and enhancement.
</li></ul>Testing and Validation:
<ul><li>Functional Testing: Perform comprehensive testing to ensure that all components of the solution function as intended. This includes unit tests, system tests, and end-to-end validation.
</li><li>User Acceptance Testing (UAT): Facilitate UAT sessions with the client, ensuring that the solution meets their expectations and that any issues are addressed promptly.
</li></ul>Documentation and Training:
<ul><li>Technical Documentation: Develop and submit detailed documentation for all implemented solutions, including architecture diagrams, configuration guides, and troubleshooting manuals.
</li><li>End-User Training: Provide training sessions and materials for client teams to ensure they can effectively operate and maintain the new systems. This may include creating user manuals, conducting workshops, and offering post-deployment support.
</li></ul>Technical Support Services:
Incident Management:
<ul><li>Issue Identification: Provide support for the issues reported by Customers. Quickly identify and resolve the issue based on its impact and severity on business operations.
</li><li>Troubleshooting: Perform in-depth analysis to diagnose the root cause of technical problems. This involves reviewing system logs, running diagnostic tests, and using various monitoring tools to pinpoint issues.
</li><li>Resolution: Implement appropriate solutions to resolve technical issues promptly. This will involve applying patches, reconfiguring systems, restoring backups, or escalating to specialized teams if necessary.
</li><li>Documentation: Record all incidents, actions taken, and resolutions in the ticketing system. Ensure that incident records are detailed and up-to-date for future reference.
</li></ul>Problem Management:
<ul><li>Root Cause Analysis (RCA): Conduct thorough root cause analyses for recurring issues or major incidents. Identify underlying problems that may not be immediately apparent during initial troubleshooting.
</li><li>Permanent Solutions: Develop and implement permanent fixes to prevent the recurrence of issues. This could involve system redesign, code fixes, or process improvements.
</li></ul>Service Requests:
<ul><li>Request Fulfillment: Handle and fulfill service requests from customers. These requests may include system configurations, software installations, user management, or resource allocation.
</li></ul>Mandatory:<ul><li>
HPE Synergy, Primera, Alletra Solutions
</li><li>DELL PowerEdge, Powervault, Isilon Storage</li><li>
Trend Micro VisionOne, DDAN, DDEI &amp; Deep Security.
</li><li>VMware, Hyper-V Virtualization Platforms
</li><li>Veeam Backup &amp; Replication, Recovery Solutions.
</li><li>Windows AD/Exchange/M365 Platforms.
</li><li>Effective Communicator
</li><li>Conflict Resolver
</li><li>Adaptability
</li><li>Influence and Persuasion
</li><li>Strategic Thinking
</li><li>Presentation Skills.</li></ul></div></div>

Senior Technical Support Engineer

CITIC Middle East Contracting L.L.C

Senior Technical Engineer &ndash; Dubai (Site-Based | High-Rise Project)We are seeking a highly experienced Senior Technical Engineer to join our team for a project in Dubai.Key Responsibilities:<ul><li>Lead technical coordination between design, site, and subcontractors</li><li>Review and manage shop drawings, method statements, and material submittals</li><li>Resolve complex technical and constructability issues on site</li><li>Ensure compliance with IFC drawings, specifications, and authority requirements</li><li>Support construction sequencing and interface management across trades</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Civil Engineering</li><li>12 + years&rsquo; experience in building construction (high-rise mandatory)</li><li>Strong expertise in drawings review, technical coordination, and site execution</li><li>UAE experience is highly preferred</li><li>Excellent problem-solving and communication skills</li><li>Located in UAE only</li></ul>Job Type: Full-timePay: From AED10.00 per monthWork Location: In person

Senior Technical Engineer

The Second Construction Co. LTD of China Construction Third Engineering Bureau （Dubai Branch）

Job DescriptionSenior Technical Engineer&ndash; Fit-Out (High Rise) - Immediate Joiner PreferredCore Technical Experience with Building / Construction sector / Luxurious Project / Hotel Project / High Rise BuildingPurposeThe Senior Technical Engineer&ndash; Fit-Out is responsible for providing technical leadership, coordinating design efforts, and ensuring the constructability of interior fit-out projects. This role involves ensuring that all drawings, specifications, materials, and details are properly coordinated, compliant with regulations, and feasible within the project's constraints.Responsibilities<ul><li>Manage and coordinate shop drawings and technical submissions for fit-out works.</li><li>Review architectural, interior design, MEP, and specialist drawings for coordination and constructability.</li><li>Oversee the preparation of shop drawings, material submittals, and prototypes, ensuring timely approvals.</li><li>Propose value engineering solutions while identifying construction risks and recommending mitigations.</li><li>Optimize details for cost, time, and quality efficiency, while liaising with clients and consultants for technical approvals.</li><li>Ensure compliance with local authority and fire/life safety requirements.</li><li>Provide technical guidance to site teams, resolve RFIs and discrepancies, and prepare weekly reports and logs.</li><li>Address high-level site conflicts regarding material installation and MEP integration.</li><li>Support quality control during execution, ensure completeness of technical documentation, and assist in project handover.</li><li>Lead snagging and handover processes with extreme attention to detail.</li></ul>&middot; Assist with project handover and address any technical issues during the defects liability period (DLP).&middot; Support authority inspections when technical input is necessary.Skills &middot; Bachelor&rsquo;s degree in Civil Engineering, Architecture, or Interior Design.<ul><li>Mandatory 10 - 15 years of extensive background experience in a reputable role in a Fit-out / Contracting company (as a Senior Architect, Project Lead)</li></ul>&middot; Strong experience in the UAE working on consultant-led, fast-track projects.<ul><li>Proven track record of delivering luxury/high-end residential, hospitality, or commercial projects.</li></ul>Qualified civil or Architectural Engineers with Building Technical Experience and has work with a Main Contractor. I N D I A N S Immediate Joiners are preferredE M A I Lrecruitment AT cscec32 DOT ae Pay: AED25,000.00 - AED30,000.00 per monthWork Location: In person

MH Markets

Senior IT Engineer <ul><li>Manage and support IT infrastructure (servers, networks, storage, cloud)</li><li>Administer Windows/Linux servers and Active Directory</li><li>Configure and maintain LAN/WAN, firewalls, VPNs, and network devices</li><li>Provide basic IT support, including onboarding and offboarding of users</li><li>Set up user accounts, email, access permissions, and IT assets for new employees</li><li>Disable accounts, revoke access, and manage IT asset recovery during offboarding</li><li>Monitor system performance and ensure high availability of IT services</li><li>Troubleshoot and resolve L2/L3 technical issues</li><li>Manage backups, disaster recovery, and system security</li><li>Support and maintain cloud platforms (Azure / AWS)</li><li>Participate in infrastructure upgrades, migrations, and IT projects</li><li>Ensure compliance with IT security policies and standards</li><li>Provide technical support and guidance to junior staff</li><li>Maintain IT documentation and system records</li></ul>Requirements:<ul><li>5+ years experience in IT infrastructure/support roles</li><li>Strong knowledge of networking, servers, and virtualization</li><li>Experience in user support, onboarding/offboarding processes</li><li>Certifications preferred: CCNA, Microsoft Azure, AWS Cloud</li><li>Cloud and scripting knowledge is a plus</li></ul>Pay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Are you comfortable accepting 6k-8k AED salary?</li></ul>Work Location: In person

Senior IT Engineer

EmpireOne Travel Inc.

ABOUT THE ROLEWe are looking for a senior-level support engineer with deep expertise in Microsoft Teams, Office 365, and VoIP telephony. You will serve as the escalation point for complex communications and network issues, own problems through to resolution, and onboard and administer Teams-based call center platforms for our customers. This is a hands-on technical role &mdash; not a coordinator or manager position.WHAT YOU WILL DO<ul><li>Administer and support Microsoft Teams and Office 365 environments</li></ul><ul><li>Onboard, configure, and administer Microsoft Teams-based call center platforms on behalf of customers</li></ul><ul><li>Troubleshoot VoIP issues including SBC configuration, Direct Routing, and SIP trunk diagnostics</li></ul><ul><li>Serve as senior/escalation tier for call center communications issues</li></ul><ul><li>Diagnose and resolve network-layer issues: TCP/IP, DNS, routing, and connectivity</li></ul><ul><li>Identify and resolve firewall-related issues including rule analysis, port conflicts, SIP ALG, and VoIP traffic behavior</li></ul><ul><li>Handle occasional internal IT support tasks (~10% of role) including Office 365 user provisioning, licensing, group policies, SharePoint, Exchange Online, and general staff IT issues</li></ul><ul><li>Document issues, resolutions, and configurations clearly and thoroughly</li></ul><ul><li>Respond to critical outage calls outside business hours on the rare occasion when all-hands support is required</li></ul>REQUIRED SKILLS &amp; EXPERIENCEMicrosoft Stack<ul><li>Microsoft Teams Administration &mdash; configuration, policies, calling plans, Direct Routing</li></ul><ul><li>Office 365 Administration &mdash; user management, licensing, security, compliance</li></ul>VoIP &amp; Telephony<ul><li>SIP protocol knowledge &mdash; call flows, SIP traces, troubleshooting SIP signaling issues</li></ul><ul><li>SBC (Session Border Controller) configuration and troubleshooting</li></ul><ul><li>Direct Routing and SIP trunk setup and diagnostics</li></ul><ul><li>Call center platform troubleshooting at a senior/escalation level</li></ul>Networking<ul><li>TCP/IP and DNS &mdash; solid working knowledge, not just conceptual</li></ul><ul><li>Network troubleshooting: packet analysis, routing, connectivity</li></ul><ul><li>Firewall knowledge: rule review, port management, SIP ALG behavior, VoIP traffic flows</li></ul>Communication<ul><li>C2 English &mdash; written and spoken fluency required for client-facing and internal communication</li></ul>Job Type: Full-timePay: $70,000.00 - $90,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>&bull;	Microsoft Teams Administration : 2 years (Required)</li><li>Office 365 Administration: 2 years (Required)</li><li>VoIP &amp; Telephony: 2 years (Required)</li><li>Networking: 2 years (Required)</li></ul>Work Location: Remote

Senior Microsoft Communications Support Engineer

BlackStone eIT

<div>Position Overview
BlackStone eIT is seeking a highly skilled Senior Technical Presales Engineer to join our team. The role focuses on bridging the gap between technical solutions and customer requirements, driving successful sales outcomes through expert technical guidance, solution design, and proposal support. You will collaborate closely with sales, product, and engineering teams to craft compelling, tailored solutions that meet client needs and exceed expectations.
Key Responsibilities<ul><li>
Analyze and interpret client requirements from RFPs, RFQs, and other procurement documents to develop precise and compliant technical proposals.</li><li>
Design and articulate solution architectures leveraging modern technology stacks such as .NET Core, Angular, Azure, Dynamics 365, AI/ML, and Microservices.</li><li>
Deliver technical presentations, demonstrations, and workshops to clients and stakeholders, clearly communicating solution capabilities and benefits.</li><li>
Collaborate with internal teams to develop pricing, bill of quantities, and ensure commercial viability of proposals.</li><li>
Maintain up-to-date knowledge of industry trends, technology advancements, and security standards to inform proposal strategies and solution designs.</li><li>
Develop reusable proposal assets including templates, case studies, and architecture blueprints to improve efficiency and quality of deliverables.</li></ul> 

Requirements 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum 5-7 years experience in technical presales, solution architecture, or similar roles.</li><li>
Strong understanding of enterprise IT environments, including cloud platforms (Azure), ERP/CRM systems (Dynamics 365), and software development technologies.</li><li>
Proven experience preparing technical proposals and responding to government and enterprise RFPs.</li><li>
Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical audiences.</li><li>
Proficiency with MS Office Suite, Visio or equivalent diagramming tools, and proposal management applications.</li></ul>
Attributes<ul><li>
Detail-oriented with strong organizational and analytical skills.</li><li>
Ability to work collaboratively across teams and manage multiple projects under tight deadlines.</li><li>
Innovative and proactive mindset with a continuous learning approach.</li></ul> 

Benefits 
<ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Senior Technical Presales Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi, UAE</div></div><div><div>
Permanent</div></div></div></div>
<div>
Job Tiitle: Associate Technical Support Engineer
Job Purpose: L1 Support
Qualification: Bachelor in Technology, B.E/B. Tech or Equivalent
Certification: CompTIA A+ or CompTIA N+ or any certificate from Microsoft
Experience: 2 -3 Year
Responsibilities:
<ul><li>Monitoring and Surveillance:
</li><li>Utilize multiple monitoring tools to continuously observe network performance and system health.
</li><li>Identify and analyze alerts to detect potential issues or anomalies in real-time.
</li><li>Incident Management:
</li><li>Use IT Service Management (ITSM) systems to log incidents and service requests accurately.
</li><li>Prioritize incidents based on severity and impact, ensuring timely resolution.
</li><li>Communication and Coordination:
</li><li>Alert relevant teams and stakeholders promptly about critical incidents or outages.
</li><li>Collaborate with cross-functional teams to facilitate efficient incident resolution.
</li><li>Documentation and Reporting:
</li><li>Maintain detailed records of incidents, actions taken, and resolutions achieved.
</li><li>Generate regular reports on network performance and incident trends for management review.
</li><li>Escalation Procedures:
</li><li>Follow established escalation protocols for unresolved or high-priority incidents.
</li><li>Ensure that escalated issues are communicated clearly and effectively to senior engineers or management.
</li><li>Continuous Improvement:
</li><li>Participate in post-incident reviews to identify root causes and preventive measures.
</li><li>Suggest improvements to monitoring processes and tools based on observed trends and feedback.
</li><li>Compliance and Security:
</li><li>Adhere to governmental policies and regulations regarding network operations and data security.
</li><li>Ensure that all actions comply with established security protocols and guidelines.
</li></ul>Mandatory:<ul><li>
Comprehensive knowledge of computer systems and experience with Windows, Windows servers, troubleshooting procedures.
</li><li>Basic networking experience.
</li><li>Proven experience in ticketing systems.</li></ul></div></div>

Associate Technical Support Engineer

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