senior technical support engineer

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><div>
<div><b>
About the Role:</b><br>
Technical Support Engineers (Enterprise Tech Support) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support for all Motive Products. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the DSE/Technical Lead/Engineering.</div>
<div></div>
<div><b>What You&rsquo;ll Do:</b></div>
<ul><li>Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.</li>
<li>Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.</li>
<li>Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps, and customer environments.</li>
<li>Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.</li>
<li>Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.</li>
<li>Partner with Customer Success Managers (CSMs) and Enterprise Account Managers (EAMs) to ensure customer satisfaction and retention.</li>
<li>Monitor trends, proactively flag emerging issues, and suggest product or process improvements.</li>
<li>Participate in on-call rotations or special projects as needed to support enterprise uptime and availability.</li>
</ul><div><b>What We&rsquo;re Looking For:</b></div>
<ul><li>2- 3+ years in a technical support, systems engineering, or similar role, preferably supporting SaaS or IoT products.</li>
<li>Strong troubleshooting skills in one or more of the following areas: Networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices.</li>
<li>Experience working with enterprise customers and managing escalations with professionalism and urgency.</li>
<li>Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.</li>
<li>Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.</li>
<li>Ability to thrive in a fast-paced, collaborative environment with shifting priorities.</li>
<li>Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations</li>
</ul>
</div><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Senior Technical Support Engineer

Rysun labs

<p><b>Job Description:</b></p><p>Please find below JD for <b>Senior IT Support Engineer</b></p><p><b>Visit us on:</b> www.rysun.com</p><p><b>Job Title:</b> Senior IT Support Engineer/Team Lead</p><p><b>Location:</b> Ahmedabad</p><p><b>About the Role:</b></p><p><b>Job Overview:</b></p><p>We are looking for an experienced IT Support Engineer with strong technical expertise, troubleshooting skills, and hands-on experience in managing IT operations. The ideal candidate will support internal users, maintain IT infrastructure, resolve technical issues, and ensure seamless functioning of systems, networks, and applications.</p><p><b>Key Responsibilities:</b></p><p>IT Support &amp; Troubleshooting&middot;<br/>Provide Level 1 &amp; Level 2 technical support for hardware, software, and network issues.&middot;<br/>Install, configure, and maintain desktops, laptops, printers, and other peripherals.&middot;<br/>Troubleshoot OS-related issues (Windows/Mac), user account problems, and system performance issues.&middot;<br/>Manage tickets and resolve issues within SLA timelines.User &amp; Access Management&middot;<br/>Manage Active Directory (AD), user accounts, group policies, and permissions.&middot;<br/>Handle onboarding/offboarding processes (email setup, system allocation, access permissions).&middot;<br/>Configure and manage Office 365 / M365 accounts.Network &amp; System Administration&middot;<br/>Basic understanding of LAN/WAN, routers, switches, Wi-Fi access points.&middot;<br/>Monitor network connectivity and escalate issues to the network team when required.&middot;<br/>Perform system updates, patches, and antivirus deployment.IT Infrastructure Management&middot;<br/>Maintain IT asset inventory (laptops, desktops, licenses, accessories).&middot;<br/>Coordinate with vendors for hardware procurement and repair.&middot;<br/>Ensure backup operations and data recovery procedures are followed.Security &amp; Compliance&middot;<br/>Ensure endpoint security, antivirus updates, and vulnerability checks.&middot;<br/>Support MFA, SSO, and basic cybersecurity practices.&middot;<br/>Follow IT policies, documentation, and compliance standards.Support Tools &amp; Documentation&middot;<br/>Work with tools like Jira, ServiceNow, Freshdesk, etc.&middot;<br/>Maintain detailed documentation of issues, processes, and resolutions.</p><p>.</p><p>Job Type: Full-time</p><p>Pay: &#8377;250,000.00 - &#8377;580,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Senior IT Support Engineer

Navin Group

<p><b>Job Description :-</b></p><p>To provide technical support, maintenance, and repair services for Volvo Construction Equipment (VCE) machines in the field, ensuring maximum customer uptime and satisfaction, while developing deep technical knowledge of VCE products.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Experience:</b> Minimum 2 yr experience as a Service Engineer, preferably in the construction equipment or heavy machinery sector.</li><li><b>Technical Support:</b> Assist senior engineers in diagnosing, troubleshooting, and repairing faults in VCE machinery (excavators, loaders, etc.).</li><li><b>Field Service:</b> Perform routine maintenance, scheduled servicing, and preventive maintenance on customer sites.</li><li><b>Customer Interaction:</b> Learn to provide professional, courteous service, explain technical issues, and offer solutions to customers.</li><li><b>Documentation:</b> Accurately complete service reports, warranty claims, and log work details.</li><li><b>Education:</b> Diploma or Degree in Mechanical preferred</li><li><b>Skills:</b> Strong mechanical aptitude, problem-solving, eagerness to learn.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;15,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Sr. Service Engineer

<div>
 <p>
  <strong>
   Who we're
  </strong>
 </p>
 <p>
  GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world&rsquo;s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita&rsquo;s, and McCain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary:
  </strong>
 </p>
 <p>
  The Senior Support Engineer is responsible for leading and managing technical support operations, ensuring the efficient functioning of IT infrastructure and applications. This role involves resolving complex technical issues, supporting critical enterprise applications such as MDM, SAP, Office 365, and warehouse management systems, and ensuring smooth IT operations across the organization. Additionally, the Senior Support Engineer will oversee the roll-out of new projects and applications, ensuring they are aligned with GMG Standard Operating Procedures (SOPs). This position also includes mentoring and guiding junior team members to improve operational efficiency, coordinating with vendors, managing procurement processes, and monitoring the performance of IT systems, including SafeQ servers, VMs, local servers, MDFs, and IDFs. The role requires strong technical expertise, leadership, and the ability to maintain IT infrastructure to support business objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   IT Infrastructure Support &amp; Management:
  </strong>
 </p>
 <ul>
  <li>
   Lead and support the installation, configuration, and maintenance of computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications according to GMG IT policies.
  </li>
  <li>
   Oversee and support the installation and configuration of various devices, including handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
  </li>
  <li>
   Ensure the proper tagging and monitoring of IT assets in the ITSM tool and maintain up-to-date records.
  </li>
 </ul>
 <p>
  <strong>
   Technical Support &amp; Incident Management:
  </strong>
 </p>
 <ul>
  <li>
   Act as the escalation point for complex technical issues and provide advanced troubleshooting and resolution within defined SLAs.
  </li>
  <li>
   Manage and prioritize service tickets through the ticketing system, ensuring effective communication with users and timely issue resolution.
  </li>
  <li>
   Provide training and guidance to junior support staff to foster continuous improvement and efficient operations.
  </li>
 </ul>
 <p>
  <strong>
   Application and System Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage and support enterprise-level applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
  </li>
  <li>
   Ensure seamless operation of warehouse and logistics systems, including PTL, WAMAS, and conveyor systems.
  </li>
  <li>
   Monitor, maintain, and support SafeQ servers, VMs, local servers, MDFs, and IDFs, ensuring optimal system performance.
  </li>
 </ul>
 <p>
  <strong>
   Project &amp; Rollout Support:
  </strong>
 </p>
 <ul>
  <li>
   Lead the roll-out of new applications, IT projects, and system upgrades, ensuring they align with GMG Standard Operating Procedures (SOPs).
  </li>
  <li>
   Collaborate with cross-functional teams to implement solutions that meet both technical requirements and business needs.
  </li>
 </ul>
 <p>
  <strong>
   Procurement &amp; Vendor Management:
  </strong>
 </p>
 <ul>
  <li>
   Create purchase requests and manage procurement processes according to GMG policies.
  </li>
  <li>
   Coordinate with vendors to ensure the timely delivery of services and systems, while maintaining compliance with service-level agreements and standards.
  </li>
 </ul>
 <p>
  <strong>
   Monitoring &amp; Maintenance:
  </strong>
 </p>
 <ul>
  <li>
   Continuously monitor the health and performance of IT systems, ensuring they meet organizational standards.
  </li>
  <li>
   Conduct preventive maintenance and proactively address potential system issues to minimize downtime.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   5+ years of experience in a help desk or IT support role, with a strong focus on system administration and troubleshooting.
  </li>
  <li>
   Expertise in managing IT applications such as MDM, SAP, Office 365, and warehouse management systems.
  </li>
  <li>
   Experience with SafeQ servers, VMs, MDFs, and IDFs management. - Strong proficiency in configuring and troubleshooting IT hardware and software.
  </li>
  <li>
   Familiarity with ITSM tools and ticketing systems.
  </li>
  <li>
   Excellent problem-solving skills and the ability to mentor and guide junior staff.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer?
  </strong>
 </p>
 <ul>
  <li>
   An opportunity to become part of diverse teams with international exposure
  </li>
  <li>
   Comprehensive family medical insurance
  </li>
  <li>
   Family residency sponsorship and flight allowances
  </li>
  <li>
   Up to 30% discount in our premium retail sports brand stores
  </li>
  <li>
   Up to 20% discount in our pharmacy chain
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Support Engineer

GBH International Group

<p>We are looking for an experienced <b>Senior Technical Engineer</b> to lead technical coordination, manage engineering documentation, and support design and site execution for major construction projects. The ideal candidate will have strong technical knowledge, leadership skills, and the ability to ensure compliance with project specifications, codes, authority regulations, and best engineering practices.</p><p><b>Key ResponsibilitiesTechnical Coordination</b></p><ul><li>Lead technical coordination between design, site, and project management teams.</li><li>Review, finalize, and approve shop drawings, coordination drawings, and as-built drawings.</li><li>Analyze IFC drawings, specifications, and tender documents to identify discrepancies and propose solutions.</li><li>Provide technical guidance to project engineers, draftsmen, and site teams.</li></ul><p><b>Documentation &amp; Submittals</b></p><ul><li>Prepare, review, and manage technical submittals, method statements, ITPs, pre-qualifications, and compliance documents.</li><li>Oversee MTOs, BOQs, material approvals, and technical sections of procurement packages.</li><li>Maintain updated logs for drawings, submittals, RFIs, NCRs, and consultant correspondence.</li></ul><p><b>Site Support</b></p><ul><li>Provide technical direction to site engineers and supervisors to resolve construction issues.</li><li>Attend site meetings and coordinate with consultants, clients, subcontractors, and authorities.</li><li>Monitor site work to ensure compliance with approved drawings and specifications.</li><li>Support QA/QC activities, inspections, and compliance checks.</li></ul><p><b>Design &amp; Problem Solving</b></p><ul><li>Review design proposals, value engineering options, and technical solutions for constructability.</li><li>Provide sketches, details, and clarifications when required.</li><li>Assess and propose solutions for clashes, discrepancies, and technical issues.</li></ul><p><b>Qualifications &amp; Skills Required</b></p><ul><li>Bachelor&rsquo;s Degree in Civil, Mechanical, Electrical, or related Engineering discipline.</li><li>7&ndash;15 years of technical engineering experience in construction or MEP/civil contracting.</li><li>Strong knowledge of technical standards, codes, and authority requirements (DM, DDA, DEWA, DCD, RTA, etc.).</li><li>Proficiency in AutoCAD, MS Office, and engineering software (Revit/ BIM is a strong advantage).</li><li>Strong analytical, communication, and coordination skills.</li><li>Ability to lead a team and manage multiple tasks under pressure.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED8,000.00 - AED10,000.00 per month</p>

Sr. Technical Engineer

TGCC MIDDLE EAST

<p>We are looking for an experienced <b>Senior Planning &amp; Technical Engineer</b> to join our team in Riyadh. The ideal candidate will play a key role in project planning, technical coordination, and ensuring timely, high-quality execution of all project activities.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop, maintain, and update detailed project schedules using Primavera (P6).</li><li>Monitor progress, identify delays or risks, and recommend corrective and recovery actions.</li><li>Prepare baseline schedules, recovery schedules, and Extension of Time (EoT) analyses.</li><li>Coordinate with project managers, engineering teams, procurement, and site teams to ensure accurate and updated schedule inputs.</li><li>Review technical drawings, specifications, and project documents to ensure compliance with project requirements.</li><li>Provide technical support to site teams and ensure alignment with planned sequences and methodologies.</li><li>Prepare periodic progress reports, dashboards, and presentations for management and client meetings.</li><li>Participate in technical and planning meetings and support decision-making with accurate planning insights.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Civil Engineering or a related field.</li><li><b>Minimum 10 years of total experience, including at least 5 years in Saudi Arabia.</b></li><li>Strong expertise in Primavera P6 and project planning methodologies.</li><li>Solid understanding of technical drawings, construction sequences, and engineering standards.</li><li>Excellent analytical, organizational, and reporting skills.</li><li>Strong communication and coordination abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul><p><b>Location:</b> Riyadh, Saudi Arabia<br/><b>Job Type:</b> Full-Time</p><p>Job Type: Full-time</p>

Senior Planning & Technical Engineer

Capgemini

<div><div><div><p>Abu Dhabi</p><div>
Open Banking, Senior Technical Architect, 10+ of Exp (Onsite) - C2</div><p>
</p></div></div><div></div><div><div><div><div><div><div><div><div><div>Job Description</div></div><div><p>
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.<br>
1. Applies scientific methods to analyse and solve software engineering problems.<br>
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.<br>
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.<br>
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.<br>
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.</p>
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.</div></div></div></div></div><div><div><div>
<div><div>Ref. code</div><div>
378478-en_GB</div></div><div><div>
Posted on</div><div>
22 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Abu Dhabi</div></div><div><div>
Business unit</div><div>
FS</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Software Engineering</div></div></div></div></div></div></div></div></div><p></p>

Open Banking, Senior Technical Architect, 10+ of Exp (Onsite) - C2

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