senior technical support engineer

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification:
</b></p><ul><li>Microsoft Certifications:</li><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)</li></ul><p><b>
Experience: </b>8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p></p><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><div></div><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p></p><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><div></div><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer Microsoft 365 Office</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides <b>Tier</b>‑<b>3 escalation support</b>, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a <b>technical SME (Subject Matter Expert)</b> and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification: </b>Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))</p><p><b>
Experience: </b>8 &ndash; 10 Years</p><p><b>
Reponsibilities:
</b></p><p><b>Advanced Office 365 &amp; Exchange Administration</b>
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize <b>hybrid Exchange environments</b> (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including <b>Hybrid Configuration Wizard (HCW), OAuth, connectors, federation</b>, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p><b>L3 Escalations &amp; Complex Issue Resolution</b>
</p><p>Handle top‑tier escalations across:
</p><ul><li><b>Exchange On</b>‑<b>Prem</b> mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p><b>Monitoring, Optimization &amp; Problem Management</b>
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p><b>Security, Governance &amp; Compliance Leadership</b>
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p><b>Migrations, Upgrades &amp; Enterprise Projects</b>
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p><b>Technical Leadership &amp; Documentation</b>
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul><p><b>
Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer: Microsoft 365

Computer World S.P.C.

<p><b>Senior IT Engineer </b></p><p>We are seeking a skilled and experienced <b>Senior IT Engineer</b> to join our team in Bahrain. The ideal candidate will have strong technical expertise in systems, networks, and end-user support, along with a proactive approach to troubleshooting and IT operations.</p><p><b>Location:</b> Bahrain<br/><b>Experience Required:</b> 7&ndash;9 Years</p><p><b>Key Responsibilities</b></p><ul><li>Install, maintain, analyze, and troubleshoot computers, laptops, notebooks, and peripheral equipment</li><li>Provide onsite, remote, and phone-based IT support across workgroup and server environments</li><li>Install, configure, upgrade, and troubleshoot Windows OS (Windows 7, 8, 10, 11)</li><li>Deploy and manage antivirus and endpoint security solutions</li><li>Manage hardware/software installation and maintenance in production environments</li><li>Administer and maintain Windows Servers (2003 &amp; 2008) and monitor system performance</li><li>Manage Active Directory, user access, and data security policies</li><li>Support and coordinate with internal teams, helpdesk, clients, and off-site branches</li><li>Maintain and support core services: AD, DNS, DHCP, FTP, WDS, IIS, print and file servers</li><li>Perform system upgrades, diagnostics, and LAN/network troubleshooting</li><li>Execute daily and weekly backups and ensure data integrity</li><li>Install and troubleshoot Microsoft Office and other business applications</li><li>Manage printers, network printers, and wireless devices</li><li>Configure and troubleshoot routers/modems (ADSL/DSL)</li><li>Handle LAN cabling and network infrastructure troubleshooting</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7&ndash;9 years of hands-on experience in IT support and infrastructure</li><li>Strong knowledge of Windows OS, Windows Server environments, and networking concepts</li><li>Experience with Active Directory and enterprise IT systems</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and coordination abilities</li></ul><p>Pay: From BD500.000 per month</p><p>Application Question(s):</p><ul><li>What is your nationality?</li><li>Are you currently residing in Bahrain?</li><li>How many years of relevant experience do you have?</li></ul><p>Work Location: In person</p>

Senior IT Engineer

Archer Integrated Risk Management

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Support Engineer 1 &ndash; EMEA / AMER Shift
  <br/>
  <br/>
 </strong>
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 <br/>
 <br/>
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 <br/>
 <br/>
 <strong>
  Principal Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
  </li>
  <li>
   Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
  </li>
  <li>
   Understands and uses sphere of influence extending outside of the department.
  </li>
  <li>
   Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
  </li>
  <li>
   Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
  </li>
  <li>
   Validates technical information and issues early warning and disseminates information as needed.
  </li>
  <li>
   Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
  </li>
  <li>
   Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
  </li>
  <li>
   Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
  </li>
  <li>
   As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
  </li>
  <li>
   Works toward becoming subject matter expert in a particular area or areas.
  </li>
  <li>
   Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
  </li>
  <li>
   Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
  </li>
  <li>
   Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
  </li>
  <li>
   Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
  </li>
  <li>
   Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
  </li>
  <li>
   Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
  </li>
  <li>
   Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service skills
  </li>
  <li>
   Troubleshooting skills.
  </li>
  <li>
   Interpersonal skills.
  </li>
  <li>
   Presentation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good knowledge of network fundamentals, protocols and troubleshooting utilities.
  </li>
  <li>
   Knowledge of Network Security Fundamentals
  </li>
  <li>
   Familiar with basics of information security (Encryption, certificates ... etc).
  </li>
  <li>
   SQL Database Knowledge and hands-on experience
  </li>
  <li>
   IIS and Web Services knowledge
  </li>
  <li>
   Knowledge of MS Active Directory and LDAP protocol.
  </li>
  <li>
   Linux administration Knowledge is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Required
 </strong>
 : Bachelors in IT, Communications or Computer Science(Technical)
 <br/>
 <br/>
 <strong>
  Experience Required
 </strong>
 : 0 up to 2 years of relevant experience.
 <br/>
 <br/>
 Fluency in French.
 <br/>
 <br/>
 <strong>
  Physical Requirements
 </strong>
 : No
 <br/>
 <br/>
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 <br/>
 <br/>
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>


Engineer, Customer Technical Support (French Speaker)

Eaton

<div><p>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.<br>
</p><p></p><p><b>We make what matters work.<br>
</b></p><p></p><p>EATON is hiring a<br>
</p><p></p><h2 class="jobSectionHeader"><b>Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems)<br>
</b></h2><p></p><p>This is a hybrid position (3/2) based in Budapest, Hungary<br>
</p><p></p><p>This is not a call‑centre support role and not a pure software development position.<br>
</p><p><br>
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
<br>
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.<br>
</p><p><br>
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.<br>
</p><p></p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><p></p><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications and skills:<br>
</b></h2></div><p></p><div><ul><li><b>Core technical skills:
</b><ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Professional skills:
</b><ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Languages:
</b><ul><li>Fluent Business English (mandatory)
</li>French (nice to have)<br>
<li>
</li></ul></li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What we offer:<br>
</b></h2></div><p></p><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<li>
</li></ul></div></div></div><p></p><p>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</p><p>#LI-III</p></div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Baptist Health South Florida

<p></p><div><p>Baptist Health is the region&rsquo;s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we&rsquo;ve been named one of Fortune&rsquo;s 100 Best Companies to Work For, and in the 2024-2025 U.S. News &amp; World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.</p><p>
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients&rsquo; shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact &ndash; because when it comes to caring for people, we&rsquo;re all in.</p><h2 class="jobSectionHeader"><b>
Description:</b></h2><br>
Assist with research and help identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue. Properly escalate unresolved issues to senior team members. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Assist with documenting technical knowledge in the form of notes and manuals. Estimated pay range for this position is $23.21 - $30.17 / hour depending on experience.<h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><br>
Degrees:
<ul><li>Bachelors.</li></ul>
Additional Qualifications:
<ul><li>Bachelors Degree in Information Technology, Computer Science, or relevant field.</li><li>
Minimum of 1 year proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.</li><li>
1-5 years experience preferred.</li><li>
Hands on experience with Windows/Mac OS environments.</li><li>
Knowledge of computer systems, mobile devices, and other tech products.</li><li>
Ability to diagnose and troubleshoot basic technical issues.</li><li>
Familiarity with remote desktop applications and help desk software.</li><li>
Excellent problem solving and communication skills.</li><li>
Ability to provide step-by-step technical help, both written and verbal.</li></ul>
Minimum Required Experience: 1 Year<p><br>
EOE, including disability/vets</p></div>

Associate Support Engineer, Technology and Digital

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><b>:</b></p></div><div><p>
Founded in 2009, Premier Construction Software is a global provider of AI-powered construction ERP solutions. Premier helps construction teams manage complex financials, automate workflows, and gain real-time visibility into project performance through intelligent, data-driven tools.<br>
<br>
With offices across North America, Australia/New Zealand, and the UAE, Premier supports customers operating in multiple regions and time zones. Premier is a subsidiary of Constellation Software Inc., a global leader in vertical market software.</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are hiring Senior Software Developer (Support) to expand our technical support capacity as the platform scales. This is a senior, hands-on role focused on complex troubleshooting, data integrity, API-based integrations, and close collaboration with Product, Development, and QA teams. The role requires strong SQL expertise, sound judgment, and deep ERP domain knowledge.</p></div><div><p><b>
Reporting &amp; Collaboration</b><b>:</b></p></div><div><p>
This role reports directly to the Tech Support Lead. In addition, the Senior Technical Support Engineer works closely with the Executive Product Director on customer-support-related initiatives, escalations, and systemic product improvements informed by support trends. The successful hire will work from the Contour Software Lahore office as part of the resource-center team that is an extension of the division-based R&amp;D department.</p></div><div><p><b>
Coverage &amp; Time Zone Alignment</b><b>:</b></p></div><div><p>
AU Time Zone &ndash; Primary support for Australia with overlap into North America</p></div><div><p><b>
Key Responsibilities</b><b>:</b></p></div><div><ul><li><p>
Own and resolve complex, data-centric and integration-related technical issues</p></li></ul></div><div><ul><li><p>
Investigate discrepancies across UI, reports, APIs, workflows, and database layers</p></li></ul></div><div><ul><li><p>
Safely perform approved data corrections with strong audit and data-integrity awareness</p></li></ul></div><div><ul><li><p>
Troubleshoot API-related issues including payload validation, data mapping, and system interactions</p></li></ul></div><div><ul><li><p>
Determine when issues require product or engineering escalation versus data or configuration fixes</p></li></ul></div><div><ul><li><p>
Collaborate closely with Product, Development, QA, and Support leadership</p></li></ul></div><div><ul><li><p>
Provide clear written and verbal communication on root cause, impact, and resolution</p></li></ul></div><div><p><b>
Business &amp; Domain Knowledge</b><b>:</b></p></div><div><ul><li><p>
ERP systems with construction or project-based accounting</p></li></ul></div><div><ul><li><p>
General Ledger, fiscal periods, AP/AR workflows, and financial controls</p></li></ul></div><div><ul><li><p>
Job Costing, Subcontracts, Change Orders, Billing, and Forecasting</p></li></ul></div></div><div><div><ul><li><p>
Reporting accuracy, cross-module data consistency, and downstream financial impact</p></li></ul></div><div><p><b>
Technical Skills (Must-Have)</b><b>:</b></p></div><div><ul><li><p>
Expert-level Microsoft SQL Server (advanced troubleshooting, scripting, execution)</p></li></ul></div><div><ul><li><p>
Strong understanding of audit-safe data handling in production environments</p></li></ul></div><div><ul><li><p>
C# / ASP.NET (ability to read and understand backend service logic)</p></li></ul></div><div><ul><li><p>
REST API fundamentals (request/response analysis, payloads, status codes, integrations)</p></li></ul></div><div><ul><li><p>
Angular (working knowledge for UI and API interaction analysis)</p></li></ul></div><div><p><b>
Soft Skills &amp; Senior Expectations</b><b>:</b></p></div><div><ul><li><p>
Excellent verbal and written communication skills</p></li></ul></div><div><ul><li><p>
Strong analytical thinking and sound independent judgment</p></li></ul></div><div><ul><li><p>
High ownership, accountability, and attention to detail</p></li></ul></div><div><ul><li><p>
Ability to operate effectively across time zones and cross-functional teams</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Senior Software Developer (Support)

Search 10000+ Senior technical support engineer jobs near you this May. New roles added regularly across leading industries. Apply today.