senior technical support engineer

Qualys

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.</div><div>
Responsibilities:</div><ul><li>
Promptly resolve global customer and partner service requests in a highly secured environment.<br>
Collaborate with cross-functional teams for high customer satisfaction.<br>
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.<br>
Ensure friendly and professional customer interactions throughout the service life cycle.<br>
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.<br>
Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.</li></ul><div>
Qualifications:</div><ul><li>
5+ years of technical support experience.<br>
Experience in Vulnerability Management and Web Application Security/Firewall application support.<br>
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.<br>
Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.<br>
Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).<br>
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.<br>
Outstanding troubleshooting and analytical skills.<br>
Excellent written and verbal communication skills.<br>
Bachelor of Science in Computer Science or equivalent experience.</li></ul><div>
Networking:</div><ul><li>
OSI Layer understanding.<br>
Knowledge of broadcast domain vs. collision domain.<br>
Familiarity with different records zones in DNS and how it works.<br>
Understanding of SSL Handshake and TCP/IP Handshake.<br>
Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.<br>
Differentiation between TCP and UDP, and protocols &amp; their workings.</li></ul><div>
Linux/Unix:</div><ul><li>
Understanding of the boot process and run levels.<br>
Various ways to assign an IP address to a Unix/Linux/Debian machine.<br>
Proficient in checking running processes, hidden files, and installing packages.<br>
Knowledge of sudo, permissions, file systems, and SSH banner.</li></ul><div>
Windows:</div><ul><li>
Insight into the Windows boot process and control panel basics.<br>
Understanding of UAC, registry hives, and remote registry manipulation tools.<br>
Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.<br>
Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.</li></ul><div>
Security:</div><ul><li>
Understanding of vulnerabilities, the vulnerability cycle, and exploits.<br>
Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.<br>
Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.</li></ul><div>
Preferred:</div><ul><li>
Experience with packet capture review and diagnosis.<br>
Previous API support and Regex knowledge.<br>
Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.<br>
Oracle and Microsoft SQL knowledge.<br>
CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.<br>
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).</li></ul><div></div><div>
Qualys is an Equal Opportunity Employer, please see our <div>EEO policy</div>.</div></div>

Senior Technical Support Engineer

Jack Henry & Associates

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
We are looking for a talented and motivated Client Services Engineer with strong problem-solving and customer service skills. The individual we seek will be an essential contributor to our company&rsquo;s success. You will work closely with our clients, engineers, testers, and product teams in a fun and open atmosphere helping FinTechs realize their payment strategy by deploying Jack Henry&rsquo;s products and services.</p><p>
You will have direct responsibility for ensuring Jack Henry&rsquo;s clients deploy our solutions in accordance with industry best practices and you will actively participate in pre-sales, integration, and support activities. You will work with engineering, but also with senior leadership, product, and act as a trusted advisor to Jack Henry clients for their payments needs.</p><p>
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Charlotte, NC.</p><p>
The salary range for this position is $79,000-$110,000 and will be determined based on location and experience level.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><p><b>
What you&rsquo;ll be responsible for:</b></p><div><ul><li>
Provide first line support to Jack Henry clients.</li><li>
Serve as a solutions resource to pre-sales efforts (both new clients and new product opportunities for existing clients).</li><li>
Apply best practices to client implementations.</li><li>
Assist clients in identifying opportunities within Jack Henry&rsquo;s platform to best support their needs.</li><li>
Lead client troubleshooting efforts internally by:<ul><li>
Diagnosing issues independently with internal and 3rd party tooling, and/or with assistance of additional stakeholders where necessary (engineering, product teams).</li><li>
Interface with 3rd party partners to include banks, core banking processors and vendors.</li><li>
Work to remedy issues by providing customers with proper answers/guidance.</li><li>
Assist engineering and product teams on any potential product issue requiring a bug fix, documentation update, or new feature request.</li></ul></li><li>
Be a key contributor to Jack Henry&rsquo;s integration documentation.</li><li>
Regularly communicate status and progress on specific deliverables to senior leadership.</li><li>
Provide measurable input into new products, processes, standards, or plans in support of the business.</li><li>
Contribute to the development of client-facing tools and testing utilities to help ensure a smooth integration process for our clients.</li></ul></div><p><b>
What you&rsquo;ll need to have:</b></p><div><ul><li>
Minimum 6 years of experience in a software development and/or support role.</li><li>
At least 5 years&rsquo; experience with Java and other OO languages.</li><li>
At least 4 years&rsquo; experience with MySQL.</li><li>
At least 5 years&rsquo; experience with SaaS applications hosted in a cloud environment, preferably AWS.</li><li>
Knowledge of prevalent US payment methods (specifically ACH, Wire, card payments, and RTP/FedNow) is desirable.</li></ul></div><div><ul><li>
A Bachelor&rsquo;s and/or Master&rsquo;s degree or equivalent combination of training and experience.</li><li>
Experience working with fintech companies and/or financial services companies.</li><li>
Experience with the following solutions is advantageous:</li><li>
Jira/Atlassian, Datadog, ZenDesk, SendGrid, Readme.</li></ul></div><p><b>
What would be nice for you to have:</b></p><div><ul><li>
Experience with a high volume, high throughput application.</li><li>
Superb analytical and problem-solving skills.</li><li>
Experience with financial reconciliation analysis and a strong understanding of virtual ledgering.</li><li>
Experience engaging with clients.</li><li>
Excellent technical writing and presentation skills.</li><li>
Strong leadership, interpersonal, relationship-building, and negotiation skills with a track record of developing internal and external relationships.</li><li>
Ability to juggle multiple tasks and responsibilities at the same time, prioritizing accordingly as the needs of the business evolve.</li><li>
Self-driven and motivated to build a product, a team, and a company.</li></ul></div><div></div><p><br>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo; </i>It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

Senior Technical Support Engineer : Payments Orchestrator

Forward Networks

<div><p>Forward Networks is transforming how the world's most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry's first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.</p>
<p>
Our customers include global leaders such as Goldman Sachs, PayPal, S&amp;P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.</p>
<p>
Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. <b>Forward Networks is looking for a Senior Technical Support Engineer (Senior Customer Care Engineer).</b></p>
<p>
Do you want to create a category and help build a special company?</p>
<p>
Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.</p>
<p>
We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.</p>
<p><b>
What you'll do:</b></p>
<p>
As a Senior Technical Support Engineer - Federal (Senior Customer Care Engineer) for our Support team, you will be responsible for providing world class post-sales customer support and technical leadership to our client base.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Providing triage, prioritizing, and resolving technical issues for our top customers.</li>
<li>Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.</li>
<li>Working with Forward Engineering teams to resolve customer issues.</li>
<li>Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.</li>
<li>On-site live troubleshooting in Federal customer locations.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>7+ years of technical customer support experience.</li>
<li>Experience working in technical support assisting a variety of networking and system issues.</li>
<li><b>TS SCI clearance w/FSP poly</b></li>
</ul>
<p>Location: DC Metro</p>
<p>
Up to 20% travel within 2 hour radius of Washington DC required</p>
<p>
Ability to participate in after hours on-call rotation</p>
<p><b>
Experience:</b></p>
<ul>
<li>Strong understanding of fundamentals in Networking, Cloud or Security</li>
<li>Strong written and interpersonal communications skills</li>
<li>Excellent analytical &amp; problem-solving skills, combined with the ability to provide quick resolution to problems</li>
<li>Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)</li>
<li>Proven ability to work cross-functionally within a team-oriented environment.</li>
</ul>
<p><b>Highly Desired:</b></p>
<ul>
<li> B.S. Computer Science or equivalent educational experience.</li>
<li>Python scripting experience</li>
<li>Kubernetes experience</li>
<li>Advanced Linux experience</li>
<li>API debugging</li>
<li>Cloud networking (AWS, Azure, GCP)</li>
</ul>
<p>The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $200,000/yr to $230,000/yr. The offered compensation may also include stock.</p></div><p></p>

Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

The Second Construction Co. LTD of China Construction Third Engineering Bureau （Dubai Branch）

<p>Job Description</p><p>Senior Technical Engineer&ndash; Fit-Out</p><p><b>Purpose</b></p><p>The Senior Technical Engineer&ndash; Fit-Out is responsible for providing technical leadership, coordinating design efforts, and ensuring the constructability of interior fit-out projects. This role involves ensuring that all drawings, specifications, materials, and details are properly coordinated, compliant with regulations, and feasible within the project's constraints.</p><p><b>Responsibilities</b></p><ul><li>Manage and coordinate shop drawings and technical submissions for fit-out works.</li><li>Review architectural, interior design, MEP, and specialist drawings for coordination and constructability.</li><li>Oversee the preparation of shop drawings, material submittals, and prototypes, ensuring timely approvals.</li><li>Propose value engineering solutions while identifying construction risks and recommending mitigations.</li><li>Optimize details for cost, time, and quality efficiency, while liaising with clients and consultants for technical approvals.</li><li>Ensure compliance with local authority and fire/life safety requirements.</li><li>Provide technical guidance to site teams, resolve RFIs and discrepancies, and prepare weekly reports and logs.</li><li>Address high-level site conflicts regarding material installation and MEP integration.</li><li>Support quality control during execution, ensure completeness of technical documentation, and assist in project handover.</li><li>Lead snagging and handover processes with extreme attention to detail.</li></ul><p>&middot; Assist with project handover and address any technical issues during the defects liability period (DLP).</p><p>&middot; Support authority inspections when technical input is necessary.</p><p><b>Skills </b></p><p>&middot; Bachelor&rsquo;s degree in Civil Engineering, Architecture, or Interior Design.</p><ul><li>Mandatory 10- 15 years of extensive background experience in a reputable role in a Fit-out / Contracting company (as a Senior Architect, Project Lead)</li></ul><p>&middot; Strong experience in the UAE working on consultant-led, fast-track projects.</p><ul><li>Proven track record of delivering luxury/high-end residential, hospitality, or commercial projects.</li></ul><p>职位类型：全职</p><p>薪资： AED20,000.00至AED25,000.00（每月 ）</p><p>Work Location: 现场办公</p>

Senior Technical Engineer

Archer Integrated Risk Management

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Support Engineer 1 &ndash; EMEA / AMER Shift
  <br/>
  <br/>
 </strong>
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 <br/>
 <br/>
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 <br/>
 <br/>
 <strong>
  Principal Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
  </li>
  <li>
   Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
  </li>
  <li>
   Understands and uses sphere of influence extending outside of the department.
  </li>
  <li>
   Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
  </li>
  <li>
   Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
  </li>
  <li>
   Validates technical information and issues early warning and disseminates information as needed.
  </li>
  <li>
   Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
  </li>
  <li>
   Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
  </li>
  <li>
   Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
  </li>
  <li>
   As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
  </li>
  <li>
   Works toward becoming subject matter expert in a particular area or areas.
  </li>
  <li>
   Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
  </li>
  <li>
   Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
  </li>
  <li>
   Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
  </li>
  <li>
   Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
  </li>
  <li>
   Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
  </li>
  <li>
   Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
  </li>
  <li>
   Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service skills
  </li>
  <li>
   Troubleshooting skills.
  </li>
  <li>
   Interpersonal skills.
  </li>
  <li>
   Presentation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good knowledge of network fundamentals, protocols and troubleshooting utilities.
  </li>
  <li>
   Knowledge of Network Security Fundamentals
  </li>
  <li>
   Familiar with basics of information security (Encryption, certificates ... etc).
  </li>
  <li>
   SQL Database Knowledge and hands-on experience
  </li>
  <li>
   IIS and Web Services knowledge
  </li>
  <li>
   Knowledge of MS Active Directory and LDAP protocol.
  </li>
  <li>
   Linux administration Knowledge is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Required
 </strong>
 : Bachelors in IT, Communications or Computer Science(Technical)
 <br/>
 <br/>
 <strong>
  Experience Required
 </strong>
 : 0 up to 2 years of relevant experience.
 <br/>
 <br/>
 Fluency in French.
 <br/>
 <br/>
 <strong>
  Physical Requirements
 </strong>
 : No
 <br/>
 <br/>
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 <br/>
 <br/>
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>


Engineer, Customer Technical Support (French Speaker)

CENTRIWORKS

<div><p><b>Senior Technical Support Analyst</b></p><p><b>
Location:</b> Knoxville, TN<br>
<b>Job Type:</b> Full-Time<br>
<b>Industry:</b> MIT Services</p><p><b>
About the Role</b></p><p>
Are you a seasoned IT professional ready to lead and elevate technical support operations? As a <b>Senior Technical Support Analyst</b>, you&rsquo;ll serve as a subject matter expert, resolving complex technical issues, mentoring support staff, and driving process improvements across enterprise systems. This is a high-impact role for someone who thrives in fast-paced environments and enjoys both hands-on troubleshooting and strategic collaboration.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Lead resolution of escalated technical issues involving hardware, software, and network systems</li><li>
Mentor and guide Technical Support Analysts</li><li>
Develop and maintain troubleshooting documentation and knowledge base articles</li><li>
Collaborate with cross-functional teams to implement system upgrades and patches</li><li>
Analyze recurring issues and recommend long-term solutions or process improvements</li><li>
Ensure compliance with SLAs and monitor performance metrics</li><li>
Provide on-site and remote support for enterprise systems</li><li>
Manage client expectations and deliver business-friendly updates</li><li>
Support legacy system migrations and data mapping</li><li>
Develop scripts and automation tools to streamline support tasks (e.g., RMM, PowerShell, PowerApps)</li><li>
Maintain and support enterprise software environments</li><li>
Configure switches, firewalls, and wireless networks for optimal performance</li></ul><p><b>
What You Bring</b></p><p><b>
Education &amp; Certifications</b></p><ul><li>
Associate&rsquo;s degree in Computer Science, Information Technology, or related field</li><li>
Required:</li><li>
CompTIA Network+</li><li>
MS-900 Microsoft 365 Fundamentals</li><li>
MD-102 Microsoft Endpoint Administrator + Mastering Endpoint Security <i>(must obtain within 2 years)</i></li><li>
Microsoft Teams Support + Using Teams + Configuring and Managing Teams <i>(must obtain within 2 years)</i></li><li>
Preferred:</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field</li></ul><p><b>
Experience &amp; Technical Skills</b></p><ul><li>
3&ndash;6 years in technical support or IT operations</li><li>
Proven experience in troubleshooting complex systems and mentoring staff</li><li>
Proficiency in Windows Servers/Workstations, Apple/MAC, VOIP, and enterprise applications</li><li>
Experience with scripting (RMM), database management, and network configuration</li><li>
Experience with Microsoft Intune</li><li>
Experience with enterprise RMM solutions</li><li>
Experience with virtualization technologies (VMware, Hyper-V)</li><li>
Experience with enterprise data migration</li><li>
Familiarity with IT ticketing systems, SharePoint, and remote support tools</li><li>
Ability to configure switches, firewalls, and wireless networks</li></ul><p><b>
Soft Skills</b></p><ul><li>
Strong customer-service orientation and communication skills</li><li>
Excellent problem-solving, listening, and writing abilities</li><li>
Ability to explain technical concepts to non-technical users</li></ul><p><b>
Why Join Us?</b></p><p>
We&rsquo;re a forward-thinking technology organization committed to delivering exceptional support and innovation. As a Senior Technical Support Analyst, you&rsquo;ll play a key role in shaping the future of our IT operations, mentoring others, and ensuring system reliability across the enterprise.</p><p><b>
Career Path Opportunities</b></p><ul><li><b>
Systems Engineer</b></li><li><b>
Security Analyst</b></li><li><b>
Infrastructure Architect</b></li></ul><p><b>
What Success Looks Like in This Role</b></p><p>
Success in this role means being a trusted technical leader who resolves complex issues with confidence, mentors others effectively, and drives continuous improvement. You&rsquo;ll be known for your deep technical expertise, proactive mindset, and ability to deliver high-quality service across diverse systems and teams.</p></div>

Senior Technical Support Analyst

Eaton

<div><p>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.<br>
</p><p></p><p><b>We make what matters work.<br>
</b></p><p></p><p>EATON is hiring a<br>
</p><p></p><h2 class="jobSectionHeader"><b>Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems)<br>
</b></h2><p></p><p>This is a hybrid position (3/2) based in Budapest, Hungary<br>
</p><p></p><p>This is not a call‑centre support role and not a pure software development position.<br>
</p><p><br>
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
<br>
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.<br>
</p><p><br>
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.<br>
</p><p></p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><p></p><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications and skills:<br>
</b></h2></div><p></p><div><ul><li><b>Core technical skills:
</b><ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Professional skills:
</b><ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Languages:
</b><ul><li>Fluent Business English (mandatory)
</li>French (nice to have)<br>
<li>
</li></ul></li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What we offer:<br>
</b></h2></div><p></p><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<li>
</li></ul></div></div></div><p></p><p>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</p><p>#LI-III</p></div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

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