senior technical support engineer

Ping Identity

<div><div>About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.</div>
Role Purpose Statement:
As a Senior Technical Support Engineer II, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support.

Work Schedule
<ul>
<li>There are two shift options, Thursday to Monday or Friday to Tuesday.</li>
<li>Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach &ndash; Shift starts @ 4 AM IST to 1 PM IST</li>
</ul>
Main Responsibilities:
<ul>
<li>Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.</li>
<li>Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience</li>
<li>Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests</li>
<li>Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution</li>
<li>Where assigned products are not within their core expertise, work within established product runbooks and escalate to the on-call Product SME as required</li>
<li>Managing and responding to phone support and alerts, escalating cases as needed</li>
<li>Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions</li>
<li>Reproducing customer problems internally, to enable the development and testing of a resolution</li>
<li>Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times</li>
<li>Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers</li>
<li>Actively prioritizing tasks/workload with self-discipline and good timekeeping</li>
<li>Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction</li>
<li>Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly</li>
<li>Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or equivalent work experience</li>
<li>Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone</li>
<li>Excellent troubleshooting skills</li>
<li>Demonstrable collaboration and teamwork skills</li>
<li>Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model</li>
<li>Ability to be a good listener; identifying key information in order to reproduce a customer's problem remotely</li>
<li>Strong background of working on Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration and troubleshooting</li>
<li>Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6</li>
<li>Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)</li>
<li>Experience of virtualisation in an enterprise environment</li>
<li>Cloud-based platform services - AWS, Azure, Google Cloud Platform</li>
</ul>
Preferred:
<ul>
<li>DevOps deployments - Docker, Scripting, Kubernetes</li>
<li>Networking infrastructure - Proxies, Load balancers, Firewalls</li>
<li>Installing/tuning/code analysis of Java</li>
<li>Java performance analysis - Heap maps/JMAP/GC</li>
<li>Directory - LDAP, AD</li>
<li>Databases &ndash; SQL</li>
<li>Programming languages - JavaScript, Groovy</li>
</ul><div>
Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits:
<ul>
<li>Generous PTO &amp; Holiday Schedule</li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement</li>
<li>Commuter Offset (Specific locations)</li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.</div></div>

Senior Technical Support Engineer II

Innovo Group

<div>
 Role Purpose
 
 The Infrastructure Senior BIM Engineer is responsible for overseeing the planning, design, and implementation of infrastructure projects, including roads, bridges, utilities, and other large-scale civil engineering works. This role involves managing technical aspects of projects from inception to completion, ensuring compliance with regulatory standards, and optimizing performance within project timelines and budgets. The Infrastructure Senior Engineer plays a key role in collaborating with multi-disciplinary teams, providing technical leadership, and ensuring quality and safety standards are met.
 
 Key Accountabilities
 <ul>
 <li>
 Revising the Infrastructure design drawings and specifications, start shop drawings preparation, RFI, sketches... etc., till as-built drawings in the Final stage of the project &amp; provide revised prototypes, templates to be distributed within the team members to follow.
 </li>
 <li>
 Achieve the project assigned time schedule plan with target dates &amp; goals.
 </li>
 <li>
 Prepare and submit RFIs &amp; follow up replies &amp; overdue reviewing submittals to be reported.
 </li>
 <li>
 Technical reporting/ escalation of technical opened issues in all packages assigned.
 </li>
 <li>
 Support assigned team to achieve target plans with illustration of goals &amp; achievement requirements in preparation of shop drawings &amp; any technical requirements submission.
 </li>
 <li>
 Support Coordination between all trades (Civil/MEP).
 </li>
 <li>
 Plan time frame of shop drawing issuance with "WBS" work breakdown schedule tasks and assign on subordinates.
 </li>
 <li>
 Review detailed shop drawings aligned with project structural/ MEP drawings and follow guidance/comments from direct managers to issue the final shop drawings &amp; technical directions.
 </li>
 <li>
 Ensure the amendment of consultant&rsquo;s comments on the shop drawings further rev. &amp; consider all updated data through RFIs replies or SWI received.
 </li>
 <li>
 Provide Technical induction to assigned Trainee.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in construction Civil engineering Infrastructure.
 </li>
 <li>
 A minimum of +5-4 years&rsquo; experience.
 </li>
 <li>
 Outstanding communication and interpersonal abilities.
 </li>
 <li>
 Excellent Command of English language skills.
 </li>
 <li>
 BIM knowledge is a must.
 </li>
 <li>
 PMP Certification is a plus.
 </li>
 </ul>
</div>

Senior Technical Engineer

Abdulla Al Arif Investment

<ul><li>Design, develop, implement, and test technical solutions based on Consultant&rsquo;s requirements</li><li>Prepare the shop drawings and materials submittal and follow up with the Consultant for approval</li><li>Check technical matters related to the properties of materials, quality of the work and the technical methodologies of work</li><li>Follow up with the Procurement team to arrange the materials or samples for submission</li><li>Revie Subcontractor works and point out any technical deviation</li><li>Issue production order for manufacturing</li></ul>Qualifications:<ul><li>Minimum 8 years&rsquo; experience in similar field</li><li>Bachelor&rsquo;s Degree in Engineering Civil, Architect</li></ul>Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Senior Technical Engineer: 8 years (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Mondia Group

<div>Job Purpose
The Senior Support Engineer will play a key role within the Business Operations Organization at Mondia Egypt Tech Centre, contributing to the stability and performance of Mondia Group's global customer services. This role focuses on hands-on technical expertise in incident response, monitoring KPIs, and supporting the automation, classification, and dispatching of alarms and incidents. The Senior Support Engineer will work closely with the support team to ensure efficient resolution of issues, maintain high service delivery standards, and enhance system reliability for our global customers.
Roles and Responsibilities
<ul><li>Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.</li><li>Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.</li><li>Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.</li><li>Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.</li><li>Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.</li><li>Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.</li><li>Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.</li><li>Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.</li><li>Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.</li></ul>
Requirements
Technical Competencies/Skills
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving, breaking down complex information into understandable and actionable items.
Other qualifications include:
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT Engineering, or related field.</li>
<li>5+ years of experience in VAS/IT/Payments industry within integration, operation, support, or service environments.</li>
<li>Basic knowledge of service providers/operators&rsquo; business requirements.</li>
<li>Strong understanding of relational databases and proficiency with SQL.</li>
<li>Proficiency in scripting languages (e.g., Python) for developing in-house monitoring and alerting solutions.</li>
<li>Experience designing and implementing monitoring alerts using NewRelic and custom-built scripts for proactive incident detection.</li>
<li>Understanding of Web Services, including SOAP and REST APIs.</li>
<li>Experience with data visualization tools such as Tableau and Grafana for monitoring dashboards.</li>
<li>Knowledge of CI/CD pipelines.</li>
<li>Experience with cloud computing services, such as Amazon Web Services (AWS).</li>
<li>Strong problem-solving and analytical thinking skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Customer Relationship Management skills.</li>
<li>Fluent in English.</li>
<li>Familiarity with NoSQL/Data Lakes.</li>
<li>Experience with asynchronous messaging systems (e.g., Kafka)</li>
</ul>Education
BA degree in technology, computer sciences, or any related field.
Experience
+5 years of experience.
Benefits
1- You will be a part of a dynamic and international company with a flat organizational structure, where every voice is heard and your contributions truly make a difference.
2- The company will contribute up to EUR 25 per month towards staff perks
3- Benefit from our performance-based bonus scheme, in line with company policy.
4- EUR equivalent salaries paid in EGP.</div>

Senior Support Engineer

Schneider Electric

<div>Job Description:
<div>
Job Title: Level 4 Product Support Engineer</div><div>
Location: Bangalore, India 
Department: Digital Buildings 
Position Type: Full-Time / Contract 
Travel Required: No</div><div></div><div> 
Position Overview:</div><div>
We are seeking a highly skilled Level 4 Product Support Engineer (Advanced Support &amp; System Analysis) to support the expanding scope of our Senior L4 Expert initiatives. This role is centered on advanced troubleshooting, system-level diagnostics, and cross-functional collaboration to ensure the stability and performance of complex building automation solutions. The ideal candidate will be a proactive problem solver with strong technical insight and a passion for resolving challenging issues. The candidate will serve as a liaison between the R&amp;D team and the product support teams, partners, and country front office colleagues, ensuring effective communication and coordination on field issues.</div><div></div><div> 
Key Responsibilities:</div><div>
Advanced Troubleshooting &amp; Root Cause Analysis</div><ul><li>
Investigate and resolve complex system-level issues across hardware, firmware, cloud, and mobile platforms.</li><li>
Support escalated cases from Level 3 and field teams, ensuring timely and effective resolution.</li><li>
Collaborate with Senior L4 Experts to identify recurring issues and contribute to long-term solutions.</li></ul><div>
System-Level Analysis &amp; Integration Support</div><ul><li>
Perform deep analysis of integrated building automation systems, including TRC scalability and RF behavior.</li><li>
Support integration efforts with platforms such as EcoStruxure Building Operation (EBO) and hotel-specific configurations.</li><li>
Assist in validating end-to-end workflows and ensuring seamless interoperability across subsystems.</li></ul><div>
Collaboration &amp; Knowledge Sharing</div><ul><li>
Work closely with R&amp;D, QA, and product teams to relay field insights and influence design decisions.</li><li>
Document findings, troubleshooting steps, and resolution paths for internal knowledge bases.</li><li>
Mentor junior engineers and contribute to team-wide technical growth.</li></ul><div>
Support for Senior L4 Initiatives</div><ul><li>
Assist in executing strategic initiatives led by Senior L4 Expert.</li><li>
Provide technical input for product improvements, integration strategies, and customer experience enhancements.</li><li>
Participate in cross-functional reviews and contribute to continuous improvement efforts.</li></ul>
Qualifications:
<div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s degree in electrical engineering, Computer Engineering, Electronics, Instrumentation engineering or related field.</li><li>
10+ years of experience in system-level troubleshooting, technical support, or integration.</li><li>
Strong analytical skills and experience with diagnosing complex system behaviors.</li><li>
Familiarity with building automation systems, TRC, RF technologies, and EBO integration.</li><li>
Proficiency in Python or similar scripting languages for automation and analysis.</li><li>
Excellent communication skills in English.</li></ul><div></div><div> 
Preferred Skills:</div><ul><li>
Experience with HVAC systems and building controls.</li><li>
Familiarity with tools such as Jira, Grafana, and Jenkins.</li><li>
Hands-on experience with lab equipment (oscilloscopes, multimeters, analyzers).</li><li>
Knowledge of agile methodologies and collaborative workflows.</li></ul><div></div><div> 
Performance Objectives:</div><ul><li>
Deliver timely and effective support for escalated system issues.</li><li>
Contribute to the scalability and reliability of integrated solutions.</li><li>
Support Senior L4 initiatives with high-quality technical execution.</li><li>
Share knowledge and improve team troubleshooting capabilities.</li></ul> 
<div></div>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Level 4 Product Support Senior Engineer

HRPSP - Your Strategic HR Partner

Job description:Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy individual to join our team as an Online Technical Support Engineer in Lahore.Position: Online Technical Support Engineer Location: Wafaqi Colony, Lahore Job Type: Full-time Salary:<ul><li>37K + Up to 15K incentives</li></ul>Requirements:&#10004; Education: Minimum Bachelor&rsquo;s degree (Required) &#10004; Experience: Fresh candidates or minimum 4 months of relevant experience &#10004; Preferred: At least 1 year of experience in Online Technical SupportJob Responsibilities:Complaint Analysis &ndash; Identifying and resolving technical issues efficiently Deep Dive into Key Parameters of Flash Fiber &ndash; Ensuring optimal network performanceWhy Join Us?Competitive salary package Growth opportunities in a reputed telecom company A dynamic and supportive work environmentLocation: Lahore (Candidates must be based in Lahore)Apply Now! If you meet the criteria and are ready to take on this exciting opportunity, send your CV today!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

Steadfast Trading and Contracting

Job Title: Senior ITS Engineer / Senior Traffic EngineerLocation: Doha, QatarWe are hiring a Senior ITS / Traffic Engineer with solid experience in advanced traffic management systems and ITS design.Requirements:Degree in Civil/Transportation EngineeringProven experience in ITS &amp; traffic engineeringStrong background in ITS design and implementationSend your CV to hrsurumy@gmail.comWhatsApp / Contact: +974 50873338Job Type: Full-timePay: QAR13,000.00 - QAR15,000.00 per month

Senior ITS Engineer

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