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service advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
 <li>
 Greet customers courteously and inquire about their vehicle issues.
 </li>
 <li>
 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
 </li>
 <li>
 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
 </li>
 <li>
 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
 <ul>
 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
 <li>
 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
 </li>
 <li>
 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
 <ul>
 <li>
 Schedule appointments for vehicle repairs and maintenance services.
 </li>
 <li>
 Coordinate with the service department to ensure timely allocation of resources and completion of services.
 </li>
 <li>
 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
 <ul>
 <li>
 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
 </li>
 <li>
 Provide quotes to customers and obtain their approval before initiating repairs.
 </li>
 <li>
 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
 </li>
 <li>
 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
 </li>
 <li>
 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
 <ul>
 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
 </li>
 <li>
 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
 <li>
 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
 <li>
 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
 <ul>
 <li>
 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
 </li>
 <li>
 Promote service packages, maintenance plans, and dealership promotions to customers.
 </li>
 <li>
 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

LIBERTY CAR CARE

KEY RESPONSIBILITIES<ul><li>Serve as the primary point of contact between customers and the workshop, ensuring smooth communication and a professional Liberty Car Care experience.</li><li>Greet customers warmly, identify their service needs, and assess opportunities for value-added services.</li><li>Record customer concerns, vehicle symptoms, and service instructions accurately in the system.</li><li>Prepare repair orders, provide clear cost estimates, and issue final invoices with full transparency.</li><li>Coordinate with technicians to ensure timely completion of jobs and accuracy of service execution.</li><li>Provide continuous job status updates, additional recommendations, and delivery timelines to customers.</li><li>Conduct detailed vehicle walk-around inspections during check-in and vehicle delivery.</li><li>Recommend preventive maintenance, tyres, batteries, alignment, AC service, and other workshop offerings.</li><li>Support active upselling of value-added services in a customer-focused and ethical manner.</li><li>Handle customer concerns, warranty claims, service issues, and follow-ups with professionalism.</li><li>Maintain complete service records, daily sales reports, and customer communication logs.</li><li>Ensure compliance with Liberty Car Care SOPs, operational standards, and safety procedures.</li><li>Work closely with technicians, receptionists, and management to achieve daily sales and service KPIs.</li><li>Deliver consistent, exceptional customer experience aligned with Liberty Car Care service values.</li><li>Represent Liberty Car Care&rsquo;s brand image with professionalism, courtesy, and integrity.</li></ul>DESIRED CANDIDATE PROFILE<ul><li>Sales-driven, confident, and customer-oriented personality with strong persuasion skills.</li><li>Empathetic, diplomatic, and able to resolve customer concerns smoothly.</li><li>Proactive, dependable, and focused on achieving daily service and sales targets.</li><li>Strong communicator who collaborates effectively with workshop teams and management.</li><li>Skilled in upselling services while maintaining honesty, transparency, and customer trust.</li><li>Presentable, courteous, and committed to upholding Liberty Car Care&rsquo;s brand standards.</li><li>Experience in Tyre Plus, Bosch Car Service, or any Multibrand Auto Workshop is highly preferred.</li></ul>QUALIFICATIONS<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive, Mechanical, Business, or equivalent (preferred but not mandatory).</li><li>Minimum 2&ndash;3 years of experience as a Service Advisor / Service Sales Advisor in a workshop environment.</li><li>Strong technical understanding of vehicle systems, service processes, and maintenance requirements.</li><li>Excellent communication skills; able to simplify technical issues for customers.</li><li>Proven ability to manage multiple repair orders and achieve sales &amp; performance KPIs.</li><li>Highly organized, detail-oriented, and able to perform efficiently in a fast-paced workshop.</li><li>UAE Driving License preferred.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-time

Automotive Service Advisor

Royal Swiss Auto Services

Job PurposeTo act as the main point of contact between customers and the service department. Responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, providing accurate estimates, ensuring timely repair completion, and delivering an excellent customer experience.Key Responsibilities<ul><li>Greet customers and receive vehicles for service or repair.</li><li>Understand customer concerns and accurately record all required details in the job card.</li><li>Provide service/repair recommendations and obtain customer approval for the required works.</li><li>Prepare and explain cost estimates, including parts and labor charges.</li><li>Coordinate with workshop technicians to ensure smooth workflow and timely completion of jobs.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct final quality checks with the workshop team before vehicle delivery.</li><li>Inform customers about any additional findings and obtain approval before proceeding.</li><li>Prepare and present invoices to customers and explain billing details.</li><li>Handle customer complaints professionally and ensure issues are resolved promptly.</li><li>Maintain customer records and follow up on pending jobs or future maintenance reminders.</li><li>Promote services, maintenance packages, or special offers to customers where applicable.</li><li>Ensure compliance with company SOPs and safety protocols.</li></ul>RequirementsEducation &amp; Experience:<ul><li>Diploma or bachelor&rsquo;s degree (Automotive/Mechanical preferred).</li><li>Minimum 2&ndash;3 years&rsquo; experience as a Service Advisor in the automotive industry.</li></ul>Skills:<ul><li>Strong customer service and communication skills.</li><li>Good technical knowledge of automotive systems.</li><li>Ability to prepare accurate estimates and manage job cards.</li><li>Proficiency in computer systems and dealer management software.</li><li>Strong problem-solving and multitasking abilities.</li><li>Fluency in English; Arabic/Hindi/Urdu is an advantage.</li></ul>Job Type: Full-time

Service Advisor - Automotive

Concentrix

<div><div><div>Operations
</div><div><div><div>Location</div>
<div>Abu Dhabi, United Arab Emirates
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader">
Description</h2><h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><ul><li> 
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><ul><li> 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><ul><li> 
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><ul><li> 
Maintain basic knowledge of client products and/or services</li></ul><ul><li> 
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><ul><li> 
Participate in activities designed to improve customer satisfaction and business performance</li></ul><ul><li> 
Offer additional products and/or services</li></ul><ul><li> 
Track, document and retrieve information in call tracking database</li></ul><ul><li> 
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><h2 class="jobSectionHeader"> 
Candidate Profile</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><ul><li> 
Courteous with strong customer service orientation</li></ul><ul><li> 
Strong computer navigation skills and PC Knowledge</li></ul><ul><li> 
Ability to effectively communicate, both written and verbally</li></ul><ul><li> 
Dependable with strong attention to detail</li></ul><ul><li> 
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><ul><li> 
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><ul><li> 
Ability to work as a team member, as well as independently</li></ul><ul><li> 
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><ul><li> 
Ability to rotate shifts, as needed</li></ul><ul><li> 
Based on location and/or program, additional experience/skills may be required</li></ul><ul><li> 
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role</h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2><div>RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 
PHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 
INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader">
Disclaimer
</h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div></div></div>

Customer Service Advisor - Arabic Speaker - Abudhabi

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

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886 service advisor jobs IN Arabic Written And Spoken Jobs In Institutional And Governmental Communication Jobs In Abu Dhabi

Service Advisor

Service Advisor

Service Advisor

Automotive Service Advisor

Service Advisor - Automotive

Customer Service Advisor - Arabic Speaker - Abudhabi

Customer Service Advisor - Arabic Speaker - Abudhabi