service advisor

DEIRA CENTRAL MOTOR MAINTENANCE LLC

Job Summary:We're looking for a highly motivated and customer-focused Service Advisor to join our Automobile Service Centre team. As a Service Advisor, you will be the primary point of contact for customers, responsible for understanding their vehicle needs, providing expert advice, and ensuring seamless service delivery.Key Responsibilities:<ul><li>Customer Service: Greet customers, listen to their concerns, and provide excellent service throughout the service process.</li><li>Vehicle Assessment: Inspect vehicles, identify required repairs, and estimate costs.</li><li>Service Planning: Create work orders, schedule appointments, and coordinate with technicians.</li><li>Communication: Clearly explain service options, costs, and timelines to customers.</li><li>Issue Resolution: Address customer complaints and concerns in a professional manner.</li><li>Record Keeping: Maintain accurate records of customer interactions, vehicle inspections, and service history.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Basic knowledge of automotive systems and services</li><li>Ability to work in a fast-paced environment</li><li>Excellent problem-solving and time management skills</li><li>Proficiency in CRM software and MS Office</li></ul>Preferred Qualifications:<ul><li>Automotive industry experience</li><li>Certification in automotive service advising or related field</li><li>Strong analytical and negotiation skills</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and dynamic work environment</li></ul>If you're passionate about delivering exceptional customer experiences and have a knack for automotive services, we'd love to hear from you! Apply now with your resume and a brief introduction.Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>advisor: 1 year (Preferred)</li></ul>

Service Advisor

Alghanim INDUSTRIES

Date: 17 Aug 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.
 Job Responsibilities
 
Receiving Customer: -
 
<ul>
<li>Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate</li>
</ul>
2. Preparing Repair Order and Assign job: -
 
<ul>
<li>Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders</li>
</ul>
3. Customer Contact: -
 
<ul>
<li>Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record</li>
</ul>
4. Information, Delivery & Follow Up: -
 
<ul>
<li>Inform the customer when vehicle is ready. As much as possible the job details and costs should be informed on the phone, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why. Activity asks the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied. with 72 hours of delivery, call the customer to ensure satisfaction, log the call in Kerridge CRM</li>
</ul>
5. Customer Relations: -
 
<ul>
<li>Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base</li>
</ul>
6. Come Back jobs: -
 
<ul>
<li>All come back jobs should be immediately escalated to Service Supervisor / Service Manager. specific stamp should be applied on the repair order and flag raised using Kerridge, any come back job should not be delivered unless the repair order is signed by Service Manager</li>
</ul>
Candidate Requirements
 <ul>
<li>University graduate or diploma in automobile engineering</li>
<li>Relevant working experience of 5 years in the automotive service industry</li>
<li>Good interpersonal and communication skills in English, Arabic is an advantage</li>
<li>Knowledge of Microsoft office application</li>
</ul>
Education

RED FOX AUTO CARE LLC

Job Title: Service AdvisorJob Description: We are seeking a knowledgeable and customer-focused Service Advisor to join our multi-brand car garage team. The Service Advisor will act as the main point of contact for customers, providing expert advice and ensuring a seamless service experience. The ideal candidate will have excellent communication skills, a solid understanding of automotive services, and a passion for delivering top-notch customer service.Key Responsibilities:<ul><li>Greet customers and assess their vehicle service needs.</li><li>Provide detailed explanations of services and repairs required.</li><li>Prepare accurate cost estimates and timelines for repairs.</li><li>Coordinate with the workshop to ensure timely and efficient service.</li><li>Keep customers informed about the status of their vehicle and any changes to estimated costs or repair timelines.</li><li>Handle customer inquiries and resolve any issues or complaints.</li><li>Maintain comprehensive service records and documentation.</li></ul>Qualifications:<ul><li>Diploma/BE or equivalent.</li><li>Proven experience as a Service Advisor or Bodyshop advisor role.</li><li>Strong understanding of automotive services and repair processes.</li><li>Excellent communication and interpersonal skills.</li><li>Arabic language proficiency is a must</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Proficiency with automotive software systems is a plus.</li><li>A valid UAE driver&rsquo;s license will be an advantage.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED7,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Automotive Service Advisor

Toretto Auto Services

We are looking for a customer-focused and detail-oriented Service Advisor to join our team. The Service Advisor will be the main link between customers and the workshop, ensuring that all service and repair needs are handled smoothly, professionally, and efficiently.Key Responsibilities:<ul><li>Welcome customers and understand their vehicle concerns.</li><li>Open job cards and record service requirements accurately.</li><li>Explain recommended services, repairs, and associated costs.</li><li>Coordinate with technicians to ensure timely and quality service.</li><li>Provide regular updates to customers on their vehicle status.</li><li>Ensure on-time vehicle delivery with complete documentation.</li><li>Handle billing, payment, and resolve customer concerns professionally.</li></ul>Requirements:<ul><li>Previous experience as a Service Advisor in the automotive industry (preferred).</li><li>Strong communication and customer service skills.</li><li>Basic technical knowledge of vehicles.</li><li>Ability to multitask and work under pressure.</li><li>Computer literacy (MS Office, service management software).</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Carmel group wll

Service Advisor &ndash; Automotive SectionA reputed heavy and light vehicle sales company in Oman is looking for an experienced Service Advisor to join our team. The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality.Responsibilities:<ul><li>Greet customers and understand their service needs</li><li>Open job cards, explain repair estimates, and follow up on progress</li><li>Coordinate with technicians for timely service completion</li><li>Ensure customer satisfaction and handle complaints professionally</li></ul>Requirements:<ul><li>Previous experience as a Service Advisor in the automotive industry</li><li>Strong communication and customer service skills</li><li>Knowledge of vehicle maintenance and repair (heavy &amp; light vehicles preferred)</li><li>Valid driving license preferred</li></ul>How to Apply Send your CV to jobsalkhor@gmail.com / qatarjobs309@gmail.comContact: +974 31191187 / +974 70907890Job Type: Full-time

Smart Motor Auto Repair Center

Job Summary:The Service Advisor is the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves a combination of customer service, technical knowledge, and administrative skills. The Service Advisor is responsible for greeting customers, accurately diagnosing vehicle issues, providing estimates for repairs, and ensuring a smooth and efficient service experience. A key requirement for this position is proven experience in handling insurance and warranty claims, as the Service Advisor will be responsible for processing and managing these claims from start to finish.Responsibilities:<ul><li>Customer Service: Greet customers warmly and professionally. Listen to their concerns regarding their vehicle's performance. Clearly explain the diagnostic process, repair options, and associated costs. Provide regular updates on the status of their vehicle.</li><li>Vehicle Diagnosis: Collaborate with technicians to accurately identify and understand the customer's vehicle issues. Translate complex technical information into understandable terms for the customer.</li></ul>Insurance and Warranty Claims:<ul><li>Process Claims: Accurately complete and submit all necessary paperwork for insurance and warranty claims.</li><li>Liaise with Adjusters: Communicate effectively with insurance adjusters and warranty providers to ensure claims are approved in a timely manner.</li><li>Documentation: Maintain meticulous records of all claim-related documents, including repair orders, estimates, and communication logs.</li><li>Customer Guidance: Advise customers on the insurance and warranty claim process, helping them understand their coverage and any out-of-pocket costs.</li><li>Administrative Tasks: Schedule appointments, answer phone calls, manage the service bay workflow, and maintain a clean and organized work area.</li></ul>Qualifications:<ul><li>Minimum of 4+ years of experience as a Service Advisor in an automotive or dealership environment.</li><li>Demonstrable experience and a strong track record of successfully handling and processing automotive insurance and warranty claims.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation.</li><li>Solid understanding of automotive systems and repair procedures.</li><li>Exceptional organizational skills and attention to detail.</li></ul>To Apply:Please submit your cv/ resume detailing your experience with insurance and warranty claims to hr@smartmotor.ae or 0589107620Job Type: Full-timePay: From AED4,000.00 per month

Auto Service Advisor

Al Tayer Group

<div>
 
 
 
 Job Purpose
 
 
 
 &bull; To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs
 
 
 
 Essential Roles and Responsibilities
 
 
 
 Functional Roles and Responsibilities
 
 &bull; Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
 
 &bull; Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
 
 &bull; Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 &bull; Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
 
 &bull; Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
 
 &bull; Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company&rsquo;s genuine interest in sorting out his problem so as retain customer&rsquo;s confidence.
 
 &bull; Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 &bull; Up sell new accessories, service packages, additional service and participate actively in service campaign.
 
 &bull; Upgrade product knowledge through web based training and class room training.
 
 &bull; Establish cordial relation with customers and workshop staff.
 
 &bull; Follow up on Work In Progress (WIP) targeting closer in 30 days.
 
 &bull; Follow-up with customers on long pending vehicles for taking delivery.
 
 
 
 Job Requirements
 
 
 
 Education/Certification and Continued Education
 
 &bull; Vocational qualification in automotive trade or
 
 &bull; Diploma in Automobile Engineering or graduate
 
 
 Years of Experience
 
 &bull; 2 -5 years experience in automotive trade
 
 
</div>

Search 10000+ Service advisor jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 service advisor jobs NEAR_ME

Service Advisor

Service Advisor

Automotive Service Advisor

Automotive Service Advisor

Automotive Service Advisor

Auto Service Advisor

Service Advisor