service agent

Hilton

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.<br>
</p><br>
<br>
<b>What will I be doing?</b><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul><b>
What are we looking for?</b><br>
<p>Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent

Grupo EULEN

<div><p><b>JOB OVERVIEW</b></p>
<p>
The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.</p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:</b></p>
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
<p> <b>EXPERIENCE</b></p>
<ul>
<li>Must have customer service experience</li>
</ul>
<p><b>SKILL and/or ABILITIES</b></p>
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul><br>
<p></p>
<p><b>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p>
<p>
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.</p><br>
<p></p>
<p><b>
EEOC</b></p>
<p>
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</p></div>

Passenger Service Agent

Stonebridge Companies

<div><h1 class="jobSectionHeader"><b>City, State:</b></h1>
Saddle Brook, New Jersey<p></p><div><p><b><br>
Title:</b><b> </b>Guest Service Agent</p></div><div><p><b>
Location:</b><b> </b><b><i>Saddlebrook NJ</i></b></p></div><div><p><b>
FLSA:</b><b> </b><i>Exempt/Non-Exempt</i></p></div><div><p><b>
Status:</b><b> </b><b><i>Fulltime</i></b></p></div><div><p><b>
Reports to:</b><b> Assistant General Manager</b></p></div><div><p><br>
</p></div><div><p><b>Pay Range:</b><b> </b><b><i>$19.00 per hour</i></b></p></div><p></p><div><div><p><b>
Job Summary: </b>The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</p></div><p></p><div><p><b><br>
Essential Functions</b><b> and Duties</b><b>:</b></p></div><div><ul><li><p>
Greet, register, and assign rooms to guests upon their arrival.</p></li></ul></div><div><ul><li><p>
Verify guest credit and establish payment methods for accommodation.</p></li></ul></div><div><ul><li><p>
Keep accurate records of room availability and guest accounts using property management systems.</p></li></ul></div><div><ul><li><p>
Compute bills, collect payments, and make change for guests.</p></li></ul></div><div><ul><li><p>
Perform basic bookkeeping tasks, such as balancing cash accounts.</p></li></ul></div><div><ul><li><p>
Issue room keys and provide necessary instructions to bell attendants.</p></li></ul></div></div><div><div><ul><li><p>
Review accounts and charges with guests during the check-out process.</p></li></ul></div><div><ul><li><p>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</p></li></ul></div><div><ul><li><p>
Transmit and receive guest messages using telephones or switchboards.</p></li></ul></div><div><ul><li><p>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</p></li></ul></div><div><ul><li><p>
Make and confirm reservations for guests.</p></li></ul></div><div><ul><li><p>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</p></li></ul></div><div><p><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></p></div><p></p><div><p><b>
Required Experience, Education, and Skills:</b></p></div><div><ul><li><p>
Previous experience in a hotel front desk or guest service role preferred.</p></li></ul></div><div><ul><li><p>
Strong customer service and communication skills to interact effectively with guests and staff.</p></li></ul></div><div><ul><li><p>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</p></li></ul></div><div><ul><li><p>
Ability to handle cash transactions and perform basic bookkeeping tasks.</p></li></ul></div><div><ul><li><p>
Excellent problem-solving abilities to resolve guest issues efficiently.</p></li></ul></div><div><ul><li><p>
Strong organizational skills with attention to detail in managing guest reservations and records.</p></li></ul></div><div><ul><li><p>
Ability to work independently and follow established hotel policies and procedures.</p></li></ul></div><p></p><div><p><b>
Work Environment</b><b>:</b></p></div><div><ul><li><p>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</p></li></ul></div><div><ul><li><p>
Requires standing and walking for long periods throughout the shift.</p></li></ul></div><div><ul><li><p>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</p></li></ul></div></div><div><div><ul><li><p>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</p></li></ul></div><div><ul><li><p>
Frequent use of a computer and telephone, interacting with guests and team members.</p></li></ul></div><p></p><div><p><b>
Other Duties:</b></p></div><div><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></div></div><p></p><p>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</p><p></p><p>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</p><p></p><p>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</p>
2026-05-09<p></p><p>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</p></div>

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
<br><br>
Essential Duties and Responsibilities-Passenger Service Agent
<br><br>
Electronic check-in of passengers for international travel
<br><br>
Verification of documents for international and domestic flights
<br><br>
Assign passenger seats.
<br><br>
Ensure correct boarding passes are provided to each passenger for the assigned flight.
<br><br>
Verify ticket and seat reservations.
<br><br>
Match manifest to on-board count
<br><br>
Announce arrivals and departures as necessary.
<br><br>
Provide information to passengers/customers as requested.
<br><br>
Connect/disconnect Jetway/stairs as necessary.
<br><br>
Assist with baggage tagging and baggage claim reports.
<br><br>
Maintain current knowledge of all flight times during designated shift.
<br><br>
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
<br><br>
Performing other duties as assigned
<br><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
<br><br>
Possess a high school diploma or GED equivalent.
<br><br>
Excellent communication and interpersonal skills
<br><br>
Possess basic computer literacy.
<br><br>
Ability to stand, bend, stoop, and walk for extended periods of time.
<br><br>
Push, pull, lift, and load up to 70 pounds.
<br><br>
Exceptional customer service skills
<br><br>
Work Environment
<br><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Physical Demands
<br><br>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
<br><br>
<b>shift hours:</b> 3:00pm-7:45pm
<br>hourly rate $16.00
<br><br>
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Grant Aviation

<div><p><b>Grant Aviation</b> is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.</p><p>
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.</p><p>
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.</p><p><b><br>
POSITION: Customer Service Agent</b></p><p><b><br>
Are you interested in:</b></p><ul><li>
Booking reservations for passengers' baggage, and cargo.</li><li>
Resolving customer service issues.</li><li>
Processing payments in varying forms.</li><li>
Processing various reports and perform data input.</li><li>
Interacting with customers in person, by email and/or over the phone.</li><li>
Performing additional duties as assigned.</li></ul><p><b><br>
Preferably you:</b></p><ul><li>
Have a High School Diploma or equivalent (required)</li><li>
Have one (1) year of customer service experience</li><li>
Are able to lift approximately 20 pounds</li><li>
Live on the road system near our location</li></ul><p><b><br>
Your Perks:</b></p><ul><li>
Medical, dental, and vision.</li><li>
Company-paid life insurance and AD&amp;D.</li><li>
PTO and paid holidays.</li><li>
Flight benefits.</li><li>
401(k) program.
</li><li>Employee assistance program.
</li><li>HSA for qualified plans.</li><li>
Voluntary life insurance and AD&amp;D.</li><li>
Voluntary short- and long-term disability.</li><li>
Voluntary accident, critical illness, and hospital indemnity.</li></ul><p></p><p><b><br>
Grant Aviation</b> is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: humanresources@flygrant.com.</p><p>
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!</p></div><p></p>

Customer Service Agent

Cornerstone Bank

<div><div><div><div><div><div><div><b>The Customer Service Agent position offers personal and professional growth opportunities. Successful candidates will learn various insurance products and help existing clients meet their insurance needs.</b><br>
<div><br>
<br>
JOB DUTIES<p><br>
Conduct annual reviews with existing clients and offer additional products as needed. Process applications, changes and related forms. Prepare and present quotes. Accept and document customer payments. Maintain client files and record all transactions. Report claims and track resolutions. Prepare and oversee individual client&rsquo;s insurance portfolios.</p><p></p><p><br>
QUALIFICATIONS</p><p>
Equivalent to a high school education minimum. One &ndash; two years post-secondary education in business or insurance experience preferred. Must hold a valid driver&rsquo;s license. Must obtain insurance license and maintain continuing education hours meeting the State Insurance Department requirements if license is not currently held. Working knowledge of personal computers and the suite of Microsoft Office products. Must be accurate and detail oriented. Ability to interact effectively with customers, management and co-workers. Ability to work in a team atmosphere and independently. Will provide unmatched customer service and exhibit the core values of Cornerstone Bank.</p><p></p><p><br>
WE OFFER:</p><ul><li>
Vacation and Paid Time off Days</li><li>
Paid Holidays</li><li>
Retirement plan contribution</li><li>
Life Insurance and Long Term Disability Insurance</li><li>
Health, Dental &amp; Vision Insurance</li><li>
Career growth potential</li><li>
Bonus programs</li><li>
Family atmosphere</li></ul><p></p><p><br>
Cornerstone Bank is an Equal Opportunity Employer/Veterans/Disabled.</p></div></div></div></div></div></div></div></div>

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