service agent

Park Regis Kris Kin Hotel

Guest Service Agent (Opera System) Job Location : Dubai, United Arab Emirates Requirements: Must be in UAE for face-to-face interview/trial Minimum 1 year hospitality experience Strong growth potential within the role

Guest Service Agent

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
 
 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li>
Ability to make a difference through our Corporate Social Responsibility activities. 
<li>
</li></ul>What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Fluency in English &amp; Arabic; additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Stella Di Mare Dubai Marina

Stella Di Mare Dubai Marina is seeking a Guest Service Agent to join their Front Office team and deliver a 5-star hospitality experience. The role involves providing exceptional guest service while maintaining a positive and professional attitude in a collaborative team environment. Requirements: Previous hotel front office experience (Opera knowledge is a plus) Excellent communication and guest service skills Positive attitude and strong team spirit

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Holiday Inn Express Dubai Internet City

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.Duties &amp; Responsibilities:<ul><li>Welcoming guests as they arrive and checking them into their rooms</li><li>Answering phone calls and responding to guest inquiries</li><li>Handling guest complaints and resolving issues in a timely and professional manner</li><li>Processing payments and maintaining accurate guest records</li><li>Assisting guests with luggage and other requests</li><li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li><li>Maintaining a clean and organized front desk area</li><li>Providing information about hotel amenities, local attractions, and restaurants</li><li>Upselling hotel services</li><li>Ensuring guest satisfaction throughout their stay</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,400.00 - AED1,440.00 per monthApplication Question(s):<ul><li>Are you locally available in UAE and able to join immediately?</li></ul>Experience:<ul><li>Guest Service: 1 year (Required)</li></ul>

Top Life Clinics

Customer Service Agent &ndash; Top Life ClinicsLocation: New Cairo / Dubai / Abu Dhabi Employment Type: Full-time Department: Front Office &amp; CommunicationsJob Overview:Top Life Clinics is seeking a friendly, professional, and customer-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for answering phone calls, managing WhatsApp and Instagram messages, booking appointments, and ensuring every client receives a premium service experience that reflects the clinic&rsquo;s brand values.Key Responsibilities:Communication &amp; Support<ul><li>Answer incoming phone calls promptly and professionally.</li><li>Respond to WhatsApp and Instagram messages in a timely and friendly manner.</li><li>Provide accurate information about the clinic&rsquo;s services, offers, and doctors.</li><li>Follow up with clients regarding their appointments, reminders, and inquiries.</li></ul>Customer Relations &amp; Booking<ul><li>Schedule and confirm appointments using the clinic&rsquo;s booking system.</li><li>Maintain client records accurately and confidentially.</li><li>Handle client concerns or complaints with professionalism and empathy.</li><li>Ensure every client receives a personalized and pleasant experience.</li></ul>Sales &amp; Coordination<ul><li>Inform clients about ongoing promotions and special offers (e.g., Black Friday deals).</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth operations.</li><li>Support marketing and social media engagement when needed.</li></ul>Qualifications &amp; Skills:Bachelor&rsquo;s degree (or equivalent experience). Previous experience in customer service, preferably in a clinic, spa, or hospitality environment. Excellent communication skills (Arabic &amp; English). Strong multitasking and organizational abilities. Professional appearance and friendly attitude. Proficiency in WhatsApp Business, Instagram, and phone systems.What We Offer:Competitive salary . Ongoing training and career development. Positive, supportive, and professional work environment. Opportunity to grow within Top Life Clinics&rsquo; expanding network.To Apply: Send your CV to our what's app : 01000051461Job Type: Full-timePay: From E&pound;8,000.00 per month

Customer Service Agent

Time Express Hotel

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.Job Responsibilities:<ul><li>Ensures incoming guests are given the highest possible personal service.</li><li>Maintains effective communication with all related departments to ensure smooth service delivery.</li><li>Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</li><li>Greets guests on their arrival ensuring they feel expected and welcome.</li><li>Ensures the guest receives the accommodation he/she is expecting.</li><li>Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through.</li><li>Maintains awareness of guest profile through the Opera guest history.</li><li>Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</li><li>Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</li><li>Accurately administers Front Desk Clerical systems and procedures.</li><li>Provides currency exchange services.</li><li>Balances accounts of day&rsquo;s business at end of shift.</li><li>Comply with all laid down systems and procedures.</li><li>Records all instances of refused business, with reasons of refusal.</li><li>Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</li><li>To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</li><li>Promotes the hotels outlets and special events at all times.</li><li>Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</li><li>Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Application Deadline: 30/06/2025

Search 10000+ Service agent jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 service agent jobs NEAR_ME

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Customer Service Agent

Guest Service Agent