service agent

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
  </li>
  <li>
   Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
  </li>
  <li>
   Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
  </li>
  <li>
   Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
  </li>
  <li>
   Upsell room categories and promote hotel services to maximize revenue.
  </li>
  <li>
   Manage incoming calls, messages, and guest requests in a timely and courteous manner.
  </li>
  <li>
   Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
  </li>
  <li>
   Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
  </li>
  <li>
   Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
  </li>
  <li>
   Follow up with guests on special requests, complaints, and service recovery actions.
  </li>
  <li>
   Process guest payments, room charges, deposits, and refunds accurately.
  </li>
  <li>
   Maintain proper documentation, reports, and shift handover notes.
  </li>
  <li>
   Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
  </li>
  <li>
   Adhere to hotel security, safety, and confidentiality protocols.
  </li>
  <li>
   Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
  </li>
  <li>
   Follow brand standards and service guidelines at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
  </li>
  <li>
   Strong communication and interpersonal skills with a guest-first attitude.
  </li>
  <li>
   Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
  </li>
  <li>
   Good computer skills; proficiency in Microsoft Office applications.
  </li>
  <li>
   Fluency in English; Arabic or other languages are an advantage.
  </li>
  <li>
   Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
  </li>
  <li>
   Professional appearance, grooming, and positive attitude.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   High school diploma or equivalent; hospitality-related qualifications are preferred.
  </li>
  <li>
   Willingness to work shifts, weekends, and public holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 <br/>
 <br/>
 <strong>
  Why work for Accor?
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo!
 <strong>
  #BELIMITLESS
 </strong>
</div>


Guest Service Agent

Mövenpick

<div><b>Company Description</b><p><br>
Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.</p><b><br>
Job Description</b><p><br>
We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.</p><ul><li>
Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li><li>
Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li><li>
Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li><li>
Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li><li>
Upsell room categories and promote hotel services to maximize revenue.</li><li>
Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li><li>
Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li><li>
Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li><li>
Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li><li>
Follow up with guests on special requests, complaints, and service recovery actions.</li><li>
Process guest payments, room charges, deposits, and refunds accurately.</li><li>
Maintain proper documentation, reports, and shift handover notes.</li><li>
Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li><li>
Adhere to hotel security, safety, and confidentiality protocols.</li><li>
Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li><li>
Follow brand standards and service guidelines at all times.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>
Strong communication and interpersonal skills with a guest-first attitude.</li><li>
Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>
Good computer skills; proficiency in Microsoft Office applications.</li><li>
Fluency in English; Arabic or other languages are an advantage.</li><li>
Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>
Professional appearance, grooming, and positive attitude.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>
Willingness to work shifts, weekends, and public holidays.</li></ul><br>
<b>
Additional Information</b><p><br>
Additional Information</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>
<br>
<b>Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p><br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS</b></p></div>

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong focus on customer service
  </li>
  <li>
   Prior experience in hotel front office operations is preferred
  </li>
  <li>
   Excellent communication skills; fluency in English is required
  </li>
  <li>
   Be able to work shifts, weekends and public holidays
  </li>
  <li>
   Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Remote location
</div>


Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Ted Turner Reserves

<div><div><div>Employer: Turner Enterprises Management, LLC</div><div>
Position: Guest Service Agent</div><div>
Location: Sierra Grande &ndash; Truth or Consequences, NM</div><div>
Type: Full Time / Hourly / Non-Exempt / Benefits-Eligible</div><div>
Housing: No</div><div></div><div><br>
Sierra Grande, a Ted Turner Retreat, is currently seeking an enthusiastic and dedicated Guest Service Agent to join our dynamic front desk team. This pivotal role combines exceptional guest service skills with critical night auditing responsibilities. You will be the welcoming face of our retreat during day, evening and overnight hours, ensuring every guest experiences the ultimate in comfort and satisfaction while also handling essential accounting and administrative duties.</div><div></div><div><b><br>
ABOUT THE POSITION</b></div><p>
As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.<br>
 You will also be responsible for:</p><ul><li>
Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours and coordinating departure schedules.</li><li>
Performing credit card verifications, processing folio adjustments and collecting payments.</li><li>
Assisting with guest inquiries, requests and reservations, both in person and over the phone.</li><li>
Ensuring guests&rsquo; expectations are met by anticipating guests&rsquo; needs and coordinating with other departments to fulfill guest requests.</li><li>
Scheduling guest wake-up calls as needed.</li><li>
Preparing and verifying the accuracy of the daily status sheet.</li><li>
Scheduling and verifying in-house guest activities, reservations, spa appointments, meal reservations, and activity tours/excursions.</li><li>
Answering phones, handling guest feedback and resolving complaints promptly and professionally.</li><li>
Performing room inspections and placing guest welcome notes and itineraries in rooms.</li><li>
Handling retail sales as necessary.</li><li>
Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.</li><li>
Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.</li><li>
Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and restrooms including the cleaning and sanitation of sinks, toilets, and tubs as well as sweep and mop floors and empty waste baskets.</li><li>
Assisting with spa laundry duties which include collecting, sorting, washing, drying and restocking linens, towels, and robes, ensuring guests always have clean and fresh supplies.</li><li>
Assisting with the preparation of hot mineral soaks for guests as needed.</li><li>
Providing coverage in the absence of Night Auditor.</li><li>
All other duties as assigned.</li></ul><p>
What this isn&rsquo;t:</p><div><ul><li>
A management or supervisory position</li></ul></div><div></div><div><b><br>
YOUR QUALIFICATIONS</b></div><div>
Essential:</div><ul><li>
High school diploma or general education degree (GED).</li><li>
Excellent communication skills, both verbal and written.</li><li>
Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
You&rsquo;ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.</li></ul><div>
Preferred:</div><ul><li>
Education in hospitality or related field.</li><li>
Experience working in a luxury hospitality setting.</li><li>
Proficiency in computer systems and hotel management software.</li></ul><div><b>
YOUR QUALITIES</b></div><ul><li>
You&rsquo;re alert, friendly and eager to assist guests politely and promptly.</li><li>
You demonstrate care and compassion for team members, putting the needs of the team before your own.</li><li>
You&rsquo;re self-directed, energetic, and motivated with multi-tasking capabilities.</li><li>
You&rsquo;re creative, adaptive and willing to work with existing core retreat philosophy and style.</li><li>
You demonstrate clean work habits and attention to detail.</li><li>
You conduct yourself in a professional manner in and out of the work setting.</li></ul><div><b>
EMPLOYEE BENEFITS &amp; PERKS</b></div><div>
The Company offers full time employees an elite benefits package, including medical dental and vision insurance, basic life insurance, short term disability, 401(k) plan with matching contributions, paid time off and paid holidays.</div><div><b><br>
PHYSICAL REQUIREMENTS &amp; WORK ENVIRONMENT</b></div><p>
On a regular basis, you can expect to:</p><ul><li>
Stand; walk; move hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.</li><li>
Lift and/or move up to 50 pounds or more.</li><li>
Perform physical labor for extended periods of time.</li><li>
Be on your feet for extended periods of time.</li></ul><p>
On an occasional basis, you can be expected to sit.<br>
<br>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.<br>
<br>
 You will regularly be required to work long hours in an office/reception area and at a computer. You may occasionally be exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions. The noise level in the work environment is usually low to moderate.</p><div><i>
The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodation inquiries must be made to the Company&rsquo;s Human Resources Department for consideration.</i></div><div></div><div><br>
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.</div><div></div><div><br>
For more information, visit https://tedturnerreserves.com/careers.</div></div></div>

IIQAF

<div><p><b>Location:</b> Dubai, United Arab Emirates<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 6,500 &ndash; AED 7,500 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is hiring a proactive and professional <b>Customer Service Agent</b> to support our construction operations in Dubai. The ideal candidate will manage <b>client communication, service coordination, complaint resolution, project updates, and administrative support</b> while ensuring exceptional customer satisfaction across construction projects.</p>
<p>This role is ideal for candidates searching for <b>Customer Service jobs in Dubai</b>, <b>Customer Service Agent UAE</b>, <b>Construction Customer Support Dubai</b>, <b>Client Service Executive UAE</b>, or <b>Customer Care Representative Construction industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Handle <b>customer inquiries, service requests, and project-related communications</b></li><li>
Coordinate with <b>project managers, site supervisors, and technical teams</b></li><li>
Provide accurate <b>project updates and service information</b> to clients</li><li>
Resolve <b>customer complaints and service issues</b> efficiently</li><li>
Maintain <b>CRM systems and customer service documentation</b></li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of <b>client satisfaction and relationship management</b></li><li>
Prepare <b>reports on customer feedback and service performance</b></li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Customer Service Agent, Customer Support Executive, or Client Service Representative</b></li><li>
Experience in <b>construction, engineering, or project-based industries (preferred)</b></li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of <b>CRM software and Microsoft Office</b></li><li>
Ability to manage multiple inquiries in a <b>fast-paced environment</b></li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree or diploma in <b>Business Administration or related field</b></li><li>
Experience handling <b>B2B or project-based client support</b></li><li>
Familiarity with <b>construction terminology and project workflows</b></li></ul></div>

Customer Service Agent

DS Marketing Agency

<p><b>Customer Service Agent</b></p><p><b>Company:</b> Digi Sparo<br/><b>Job Type:</b> Full-Time<br/><b>Salary:</b> Rs. 40,000 per month<br/><b>Shift:</b> Evening / Night Shift</p><p><b>Job Overview</b></p><p>Digi Sparo is seeking a dedicated and professional Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring a positive customer experience. This role requires strong communication skills and the ability to resolve issues efficiently.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound customer calls professionally.</li><li>Respond to customer inquiries via phone, email, or messaging platforms.</li><li>Provide accurate information about company services.</li><li>Resolve customer concerns in a timely and effective manner.</li><li>Maintain records of customer interactions in the system.</li><li>Follow company policies and service standards.</li><li>Meet performance and quality targets.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong verbal and written communication skills.</li><li>Basic computer knowledge.</li><li>Ability to work evening or night shifts.</li><li>Previous customer service experience is a plus (Fresh candidates may apply).</li><li>Professional attitude and problem-solving skills.</li></ul><p><b>Skills</b></p><ul><li>Active listening</li><li>Conflict resolution</li><li>Time management</li><li>Attention to detail</li><li>Team collaboration</li></ul><p><b>What We Offer</b></p><ul><li>Fixed monthly salary of Rs. 40,000</li><li>Supportive and professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives (if applicable)</li></ul><p><b>Digi Sparo is an equal opportunity employer. All qualified applicants will receive consideration based on skills, experience, and job-related qualifications.</b></p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

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