service and repair supervisor

Hermès

<div>The Team:
The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
All other duties as assigned by the supervisor. 
About the Role:
<ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable 
<li>
</li></ul>Supervisory Responsibility:
<ul><li>No 
</li></ul>Budget Responsibility:
No 
<ul><li>
</li></ul>Decision Making Responsibility:
<ul><li>YES - Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances. 
</li></ul>About You:
<ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience. 
 
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more! 
<li>
</li></ul>Company Overview
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

After Sales Service Supervisor, Maison Madison

Cleo Rapid by UAE

Job Title: After Sales Service SupervisorDepartment: After Sales / Customer Support Location: Korangi, Karachi Job Type: Full-Time Start Date: Immediate Experience Required: 5+ Years (Telecom or Mobile Accessories Industry Preferred)Job Summary:The After Sales Service Supervisor is responsible for managing the end-to-end after-sales service operations, ensuring efficient handling of customer complaints, warranty claims, repairs, and product returns. The role focuses on maintaining high customer satisfaction, supervising service staff, and ensuring timely resolution of technical issues related to mobile devices and accessories.Key Responsibilities:1. Service Operations Management<ul><li>Supervise daily after sales service activities including repairs, replacements, and warranty claims</li><li>Ensure proper intake, tagging, and tracking of all service cases</li><li>Monitor turnaround time (TAT) for repairs and ensure timely delivery to customers</li></ul>2. Team Supervision<ul><li>Manage service technicians and service center staff</li><li>Assign tasks and monitor performance of the service team</li><li>Provide training and technical guidance to improve service quality</li></ul>3. Customer Handling<ul><li>Handle escalated customer complaints and ensure proper resolution</li><li>Maintain professional communication with customers regarding service status</li><li>Ensure high level of customer satisfaction and retention</li></ul>4. Process &amp; Quality Control<ul><li>Ensure adherence to company policies and warranty guidelines</li><li>Implement and maintain standard operating procedures (SOPs) for service center</li><li>Conduct quality checks on repaired products before delivery</li></ul>5. Reporting &amp; Coordination<ul><li>Prepare daily/weekly/monthly service reports</li><li>Coordinate with procurement, warehouse, and product teams for spare parts availability</li><li>Provide feedback to management regarding recurring product issues</li></ul>6. Inventory &amp; Spare Parts Management<ul><li>Monitor spare parts usage and maintain proper stock levels</li><li>Ensure accurate recording of defective and repaired items</li><li>Coordinate with suppliers/vendors for replacement parts if required</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred in Business, Engineering, or related field)</li><li>3&ndash;5 years of experience in after sales service (mobile/tech industry preferred)</li><li>Strong technical understanding of mobile devices and accessories</li><li>Leadership and team management skills</li><li>Good communication and customer skills</li><li>Problem-solving and analytical mindset</li></ul>Key Performance Indicators (KPIs):<ul><li>Service turnaround time (TAT)</li><li>Customer satisfaction rate</li><li>First-time repair success rate</li><li>Complaint resolution time</li><li>Team productivity and efficiency</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth and learning opportunities</li><li>Collaborative and creative work environment</li></ul>How to ApplyInterested candidates are requested to share their CVs in PDF format at hr@hellofaster.com with a proper subject line mentioning the position title.Job Type: Full-timeWork Location: In person

After Sales Service Supervisor

vijay kumar

Job Title: Revenue / Recovery SupervisorJob Location: LarkanaSalary &amp; Benefits: 42K + 8K Commute Allowance + Medical InsuranceEducational Qualifications: Minimum Bachelor&rsquo;s in Business Administration or equivalent.Relevant Experience: Minimum 1 year, preferably with a Wireline/Cellular service provider.Skills &amp; Competencies&middot; Strong communication and interpersonal skills&middot; MS Office proficiency&middot; Good decision-making, multitasking, and organizational skills&middot; Ability to work under pressure and meet deadlines&middot; Strong planning, prioritization, and negotiation skillsKey Responsibilities<ul><li>Monitor billing accuracy and resolve discrepancies</li><li>Ensure timely bill generation and dispatch</li><li>Handle billing complaints within defined TATs</li><li>Support revenue recovery and follow up with non-paying customers</li><li>Process billing adjustments and ensure audit compliance</li><li>Monitor high-usage, overseas, and exception cases</li><li>Perform pre-sale verification via CRM/COPS</li><li>Clear rejected, stuck, and restored orders</li><li>Verify adjustments by Contact Centre and JS teams</li><li>Issue W.H. tax statements and send payment reminders</li></ul>Job Types: Contract, Fresher Contract length: 12 monthsPay: Up to Rs48,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li> Wireline/Cellular service provider: 1 year (Required)</li></ul>Location:<ul><li>Larkana (Required)</li></ul>Work Location: In person

Revenue / Recovery Supervisor

Greystar

<div>ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. 
JOB DESCRIPTION SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company&rsquo;s standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION<ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.</li><li>Oversees and completes the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a &ldquo;punch&rdquo; list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.</li><li>Develops standards for the cleanliness and overall appearance of the community&rsquo;s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.</li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.</li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.</li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.</li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.</li><li>Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.</li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.</li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.</li></ul><div>
BASIC KNOWLEDGE &amp; QUALIFICATIONS: 
<ul><li>High school diploma, GED, or related experience and training.</li><li>Experience in property management maintenance, other building maintenance, or related trade.</li><li>Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.</li><li>Ability to apply principles of logical thinking to define and correct problems.</li><li>Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.</li><li>Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.</li><li>Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager&rsquo;s use. Property management system experience preferred.</li><li>Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.</li></ul>
SPECIALIZED SKILLS: 
<ul><li>Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.</li><li>Incumbents must have all certifications as required by State and Local jurisdictions.</li><li>Incumbents must have a valid driver&rsquo;s license to operate a golf cart on the property, if applicable.</li></ul>
TRAVEL / PHYSICAL DEMANDS: 
<ul><li>Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.</li><li>Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).</li><li>Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.</li><li>Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.</li><li>Incumbents must be able to work a flexible work schedule, which includes taking &ldquo;call&rdquo; during evenings, weekends, and holidays.</li></ul></div> 
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.<ul><li>
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.</li><li>
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.</li></ul>
Robust Benefits Offered*:<ul><li>
Competitive Medical, Dental, Vision, and Disability &amp; Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>
401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>
Employee Assistance Program.</li><li>
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.</li><li>
Charitable giving program and benefits.</li></ul><ul><li>Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.</li></ul>
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.</div>

Service Supervisor - Cantera

Al-Futtaim

<div>Job Requisition ID: 178070
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

To lead and manage service operations for Consumer Electronics and Air Conditioning products by ensuring timely service delivery, high quality standards, effective team performance, and compliance with company processes related to service, spare parts, stock, finance, reporting, and the achievement of revenue and collection targets as assigned from time to time. 


What you will do:-

Description of Accountability: 


Service Operations
<ul>
<li>Achievement of revenue and collection target related to assigned portfolio and profit centre</li>
<li>Ensure timely allocation and effective distribution of service calls among team members to maximize productivity and meet service level agreements (SLAs).</li>
<li>Coordinate closely with customers, technicians, resellers, dealers, and internal teams to attend and resolve complaints within the prescribed turnaround time.</li>
<li>Monitor job progress and proactively update customers and relevant stakeholders on status and expected closure.</li>
<li>Ensure proper job closure and timely billing in SAP immediately upon completion of service calls.</li>
<li>Maintain clear and professional communication through SAP, emails, and internal coordination.</li></ul> 


Quality &amp; Performance Management
<ul>
<li>Ensure all service jobs are completed with the highest quality standards, aiming for zero repeat complaints.</li>
<li>Identify, raise and discuss epidemic or recurring failures with Principles and Line Managers and support root cause analysis.</li>
<li>Monitor individual technician performance and motivate team members to improve efficiency, skill levels, and accountability.</li>
<li>Guide team members to take on higher responsibilities through coaching, mentoring, and on-the-job support.</li>
<li>Recommend and coordinate technical and soft-skill training programs based on performance gaps.</li>
<li>Obtain periodic feedback from customers/end users regarding work carried out and ensure corrective actions are implemented where required.</li></ul> 


Spare Parts Management
<ul>
<li>Raise spare parts requests promptly and ensure timely issuance to technicians to avoid service delays.</li>
<li>Track pending parts and regularly review status with the Parts team for follow-up and availability.</li>
<li>Ensure defective parts are returned to the store within three (3) days of repair completion.</li>
<li>Maintain weekly review of pending and returned parts with the team.</li>
<li>Escalate spare parts pending beyond seven (7) days to superiors for intervention.</li></ul> 


Reporting &amp; Documentation
<ul>
<li>Review all pending service calls on a regular basis and take corrective action where required.</li>
<li>Prepare and submit weekly service and performance reports to the Line Manager.</li>
<li>Conduct weekly performance discussions with team members, share feedback and provide support to improve individual and overall team performance.</li>
<li>Ensure accuracy and completeness of job cards, claim data, call reports and supporting documentation.</li></ul> 


Technical Report (TR) &amp; Warranty Management
<ul>
<li>Ensure timely submission of TR-recommended job cards within seven (7) days from job completion.</li>
<li>Forward documents for scrap processing on a monthly basis .</li>
<li>Regularly clear open orders, STOs and pending warranty-related transactions in SAP.</li>
<li>Coordinate closely with warranty claims and technical teams to avoid delays or rejections.</li></ul> 


Stock Management
<ul>
<li>Conduct periodic stock counts to ensure accuracy and system alignment.</li>
<li>Ensure proper stock upkeep, segregation and control in line with company policies.</li>
<li>Identify and process slow-moving, second sale and scrap stock for timely clearance.</li>
<li>Maintain accurate stock records in SAP and address discrepancies immediately.</li></ul> 


Finance &amp; Commercial Coordination
<ul>
<li>Ensure credit approvals are obtained for all non-cash jobs prior to service execution.</li>
<li>Ensure timely preparation and submission of service estimates.</li>
<li>Follow up on payments and collections from out-of-warranty customers.</li>
<li>Escalate overdue payments to Management .</li>
<li>Coordinate with Finance team using SAP reports and email communication to ensure financial compliance.</li>
<li>Ensure timely preparation of Debit Notes (DN) for principal claims and follow up with principals for settlement.</li></ul> 


Required Skills to be successful: 

<ul>
<li>Strong service operations and team management skills</li>
<li>Customer-focused approach with quality orientation</li>
<li>Good working knowledge of SAP and service management systems</li>
<li>Effective communication and coordination skills</li>
<li>Problem-solving and analytical ability</li>
<li>Ability to manage multiple priorities and meet deadlines</li></ul> 


What equips you for the role: 

<ul>
<li>Diploma / Bachelor&rsquo;s degree in Electronics, Electrical or related field</li>
<li>7&ndash;10 years of experience in after-sales service operations</li>
<li>Minimum 2&ndash;3 years in a supervisory or team leadership role</li>
<li>Experience in Consumer Electronics and/ Air Conditioning service operations.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</div>

Sr. Service/ Tech Supervisor - Consumer Electronics

Alshaali Moto

JD:The Motorcycle Technician is responsible for diagnosing, repairing, and maintaining CFMOTO motorcycles to ensure optimal performance, safety, and customer satisfaction. The role requires technical expertise in mechanical and electrical systems and adherence to CFMOTO service standards.Key Responsibilities:Diagnostics &amp; Repair:<ul><li>Diagnose mechanical and electrical issues in motorcycles using diagnostic tools and technical manuals.</li><li>Perform repairs or replacements on engines, brakes, suspension, electrical systems, and other motorcycle components.</li><li>Conduct routine maintenance including oil changes, chain adjustments, tire replacements, and safety checks.</li><li>Perform road tests to verify repairs and ensure motorcycle performance and safety.</li></ul>Workshop Coordination:<ul><li>Follow job card instructions and service orders provided by the Workshop Supervisor.</li><li>Communicate repair status and additional findings to service advisors.</li><li>Collaborate with other technicians and support staff to ensure smooth workflow.</li></ul>Quality &amp; Compliance:<ul><li>Ensure all repairs and maintenance adhere to CFMOTO technical standards and safety regulations.</li><li>Use workshop tools and equipment safely, following proper procedures.</li><li>Report recurring issues, defective parts, or additional repair needs to the Workshop Supervisor.</li></ul>Documentation &amp; Reporting:<ul><li>Accurately record work completed, parts used, and hours spent on each job.</li><li>Maintain organized workshop records and service documentation.</li><li>Assist in post-service inspections and quality checks.</li></ul>Customer Service:<ul><li>Provide professional and courteous interactions with customers when required.</li><li>Support service advisors in explaining technical issues and preventive maintenance advice to customers.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or technical certification in Motorcycle or Automotive Mechanics.</li><li>2&ndash;5 years of experience as a motorcycle technician, preferably in a dealership or OEM service center.</li><li>Strong technical knowledge of motorcycle mechanical and electrical systems.</li><li>Proficiency with diagnostic tools and repair equipment.</li><li>Problem-solving ability and attention to detail.</li><li>Basic computer literacy for service reporting and record-keeping.</li></ul>الراتب المدفوع: ﷼١٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: عمل هجين يتم عن بُعد في الرياض

Motorcycle Technician

Facility Management

<div>Job Purpose
To perform the assigned role within the PBB AS package covering Passenger Boarding Bridges and Apron Services, stand readiness, bridge availability, control room coordination and apron operational safety, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.
Key Responsibilities
Deliver the PBB AS package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.
Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.
Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.
Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.
Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.
Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.
Protect PBB/apron service availability, stand readiness, safe docking interfaces, control room response and equipment restoration.
Coordinate with ramp operations, airlines/ground handlers, AOCC and OEM/maintenance teams during outages and planned works.
Qualifications, Experience and Courses
Engineer with at least 4 years' experience in installation/maintenance of passenger boarding bridges and apron services; experience managing teams.
Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.
Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.
Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.
Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.
Airport-Specific Competencies
Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.
Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.
Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.
Key Deliverables / KPIs
SLA/KPI compliance
Zero uncontrolled safety/security breach
Quality of evidence and reporting
Timely escalation and corrective action closure
PBB availability
Fault response/restoration
Stand readiness</div>

PBB and Apron Services Maintenance Lead

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