service and repair supervisor

Propel Consult

<p><b>OVERVIEW</b></p><p><b>Position</b></p><p><b>Service Supervisor &ndash; Home Appliances / Home Electronics</b></p><p><b>Department</b></p><p>After-Sales Service / Technical Support</p><p><b>Reports to</b></p><p>As per the approved organizational structure</p><p><b>Location</b></p><p>Bahrain</p><p><b>Role Purpose</b></p><p>The Service Supervisor &ndash; Home Appliances / Home Electronics is responsible for overseeing after-sales service operations, ensuring efficient handling of repairs, installations, and customer service requests. The role involves managing a team of service technicians, coordinating with suppliers or service centers, and maintaining high standards of service quality and customer satisfaction.</p><p><b>KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES</b></p><p><b>General </b></p><ul><li>Supervise and coordinate the daily activities of service technicians and support staff.</li><li>Oversee repair, installation, and maintenance services for home appliances and electronics.</li><li>Ensure timely resolution of customer complaints and service requests.</li><li>Monitor service performance, turnaround times, and quality standards.</li><li>Coordinate with suppliers and manufacturers for warranty claims and spare parts management.</li><li>Maintain accurate records of service jobs, parts usage, and customer feedback.</li><li>Train and support service staff to enhance technical skills and customer handling.</li><li>Prepare periodic service performance reports for management review.</li><li>Ensure compliance with company policies, safety procedures, and service protocols.</li></ul><p><b>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCE</b></p><p><b>General</b></p><p>&middot; Diploma or Bachelor&rsquo;s degree in Electrical / Electronics / Mechanical Engineering or related field.</p><p>&middot; Minimum 3&ndash;5 years of experience in service supervision or technical support, preferably in home appliances or consumer electronics.</p><p>&middot; Strong technical knowledge of major appliance and electronics brands.</p><p>&middot; Excellent leadership, problem-solving, and communication skills.</p><p>&middot; Customer-oriented mindset with attention to quality and efficiency.</p><p><b>WORK ENVIRONMENT</b></p><p>&middot; Workshop / Field-based with regular customer interaction.</p><p>&middot; May require occasional travel for installations or site visits.</p><p>Job Type: Full-time</p><p>Pay: BD500.000 - BD800.000 per month</p>

Service Supervisor – Home Appliances / Home Electronics

Alghanim INDUSTRIES

<b>Date:</b> 14 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
<br>Job Responsibilities
<br><ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

OTIS

<div><div>Date Posted:</div>
2025-10-08<div>
Country:</div>
India<div>
Location:</div>
Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, India<div>
Field Service Supervisor</div><div></div><div><br>
Technical</div><ul><li>
Co-ordinate between Area Executives, employees and customers.</li><li>
Be present at reporting place of examiners to take feedback of previous day and plan daily schedule.</li><li>
Carry out annual equipment survey</li><li>
Plan for repair schedule as a preventive method.</li><li>
Carry out NIS before taking over new construction and modernization job.</li><li>
Estimate other than prescribed work.</li><li>
Conduct toolbox talk with employees.</li><li>
Make employees continuously aware about safe work practices.</li><li>
Fatality Preventive Audits/ Toolbox Demonstration.</li><li>
Prepare quarterly review report.</li><li>
Make &ldquo;T&rdquo; orders.</li><li>
Monitor how to reduce call-backs. More so on top ten calls received.</li><li>
Inspect or re-inspect to see progress of work. / Random Check for Quality.</li><li>
Manpower allotment day to day basis on call-backs received.</li><li>
Adherence to EH&amp;S policy and practices.</li></ul><br>
<div></div><ul><li>
Commercial</li><li>
Meet clients regularly for rapport development.</li><li>
Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.</li><li>
Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.</li><li>
Two months prior to the expiry of free service contract date inspect the elevator.</li><li>
Negotiate with clients for price fixation of contracts &amp; T-order.</li><li>
Handle effective conversions when necessary.</li><li>
Lead team to complete given task and facilitate them in case of need.</li><li>
Check the opportunity to potential T-Business.</li><li>
Make efforts for acquisition and recoveries &amp; achieving the target.</li><li>
Follow-up invoices/ payments.</li><li>
Update necessary conversion/ recovery cancellation into system.</li><li>
Review regularly, Net O / Payment.</li></ul><br>
<div></div><ul><li>
Additional Responsibilities</li><li>
Create Safety awareness and ensure our employees are working safely.</li><li>
Ensure Zero accident / incident</li><li>
Ensure Reporting of incident</li><li>
Actively participate in RQC &amp; Safety meetings and review issues and progress.</li><li>
Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.</li><li>
Conduct EH&amp;S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.</li><li>
To conduct FPA and complete corrective actions within targeted completion date.</li><li>
Participate in Incident Investigation.</li></ul><div></div><div><br>
Diploma in electrical/electronics with 7-10 years&rsquo; experience in relevant industry.</div><div></div><div><div><div><div>
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.</div></div><div></div><div><div>
Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.</div></div><div></div><div><div>
You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.</div></div><div></div><div><div>
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.</div></div><div></div><div><div>
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.</div></div><div></div><div><div>
Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click <div>here</div>.</div></div><div></div><div><div>
Become a part of the Otis team and help us #Buildwhatsnext!</div></div></div></div><div><div><div><i>
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></div></div></div></div><div></div>

Field Supervisor- Service

Ajax Systems

<div>
 The international technology company Ajax Systems opens a full-cycle production facility in T&uuml;rkiye.
 <br/>
 <br/>
 Ajax Systems is the largest developer and manufacturer of security systems in Europe. The back office, R&amp;D department, and two full-cycle production facilities are located in Ukraine. The company has branch offices worldwide: UAE (Dubai), Italy, Spain, Germany, Poland, Canada, and many other regions. Ajax team has more than 2,200 employees, including 500 developers and 1,200 production workers. Attracting local expertise in each key market enables us to scale the product globally and grow fast.
 <br/>
 <br/>
 <strong>
  Location : Istanbul/Tuzla, DESBAS
  <br/>
  <br/>
 </strong>
 <strong>
  Reponsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-quality production and repair of products with high efficiency within the planned deadlines
  </li>
  <li>
   Ensuring the smooth operation of the department
  </li>
  <li>
   Exercising operational control over the department's production processes
  </li>
  <li>
   Monitoring the implementation of the department's plans in accordance with standards and established quality criteria
  </li>
  <li>
   Development of department management personnel
  </li>
  <li>
   Ensuring technically correct operation of equipment
  </li>
  <li>
   Implementing measures to optimize and automate department processes in order to achieve maximum operational efficiency
  </li>
  <li>
   Monitoring production and labor discipline
  </li>
  <li>
   Actively participating in the continuous improvement of production processes and product quality
  </li>
  <li>
   Implementation of Lean tools in the department
  </li>
  <li>
   Ensuring cleanliness and order in the department's production facilities
  </li>
  <li>
   Cooperation with departments related to production in order to coordinate work and achieve set goals
  </li>
  <li>
   Development and implementation of measures to achieve set KPIs
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required; Associate's or Bachelor's degree in Electronics, Engineering, or a related field is a plus
  </li>
  <li>
   Minimum of 3-5 years of hands-on experience in repairing consumer electronics
  </li>
  <li>
   Minimum of 1-2 years of experience in a supervisory or team lead role
  </li>
  <li>
   Expert-level knowledge of electronic device diagnostics, troubleshooting, and repair, including micro-soldering
  </li>
  <li>
   Strong leadership, communication, and interpersonal skills
  </li>
  <li>
   Excellent organizational and time-management abilities
  </li>
  <li>
   Proficiency with repair management software and Microsoft Office Suite
  </li>
  <li>
   A customer-centric mindset with a commitment to delivering high-quality service
  </li>
  <li>
   Ability to work effectively under pressure in a fast-paced environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Device Repair Department Supervisor

<div><div>The international technology company Ajax Systems opens a full-cycle production facility in T&uuml;rkiye.</div><div>
Ajax Systems is the largest developer and manufacturer of security systems in Europe. The back office, R&amp;D department, and two full-cycle production facilities are located in Ukraine. The company has branch offices worldwide: UAE (Dubai), Italy, Spain, Germany, Poland, Canada, and many other regions. Ajax team has more than 2,200 employees, including 500 developers and 1,200 production workers. Attracting local expertise in each key market enables us to scale the product globally and grow fast.</div><div></div><div><b><br>
Location : Istanbul/Tuzla, DESBAS</b></div>
<h3 class="jobSectionHeader"><b>Reponsibilities</b></h3><ul><li>
High-quality production and repair of products with high efficiency within the planned deadlines</li><li>
Ensuring the smooth operation of the department</li><li>
Exercising operational control over the department's production processes</li><li>
Monitoring the implementation of the department's plans in accordance with standards and established quality criteria</li><li>
Development of department management personnel</li><li>
Ensuring technically correct operation of equipment</li><li>
Implementing measures to optimize and automate department processes in order to achieve maximum operational efficiency</li><li>
Monitoring production and labor discipline</li><li>
Actively participating in the continuous improvement of production processes and product quality</li><li>
Implementation of Lean tools in the department</li><li>
Ensuring cleanliness and order in the department's production facilities</li><li>
Cooperation with departments related to production in order to coordinate work and achieve set goals</li><li>
Development and implementation of measures to achieve set KPIs</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High school diploma or equivalent required; Associate's or Bachelor's degree in Electronics, Engineering, or a related field is a plus.</li><li>
Minimum of <b>3-5 years of hands-on experience</b> in repairing consumer electronics</li><li>
Minimum of <b>1-2 years of experience in a supervisory or team lead role</b></li></ul><ul><li>
Expert-level knowledge of electronic device diagnostics, troubleshooting, and repair, including micro-soldering.</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Excellent organizational and time-management abilities.</li><li>
Proficiency with repair management software and Microsoft Office Suite.</li><li>
A customer-centric mindset with a commitment to delivering high-quality service.</li><li>
Ability to work effectively under pressure in a fast-paced environment.</li></ul><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

GCC Olayan

<div>
 Role Purpose
 <br/>
 <br/>
 To Manage Workshop Operations as team Lead in technical aspect.
 <br/>
 <br/>
 Job Accountabilities &amp; Activities
 <br/>
 <br/>
 <ul>
  <li>
   Manage Auto master / SAP from customer repair quotation to invoice while equipment delivery.
  </li>
  <li>
   Based on the technician skill set, to be allotted work to complete the job with in promised time.
  </li>
  <li>
   air compressor &amp; decision making to repair or replace parts based on failure.
  </li>
  <li>
   Work planning, Update works status &amp; Parts arrangement. Responsible for warranty decision as per supplier guidelines.
  </li>
  <li>
   air compressor testing post repair with quality checks
  </li>
  <li>
   Provide requirement / specs for the workshop consumable &amp; tools with checking capability
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Certifications
 <br/>
 <br/>
 Diploma/ Degree In Automobile/ Mechanical Engineering.
 <br/>
 <br/>
 <strong>
  Required Years Of Experience
  <br/>
  <br/>
 </strong>
 Minimum of 4 to 6 years of relevant experience in air compressor maintenance.
</div>


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