service associate

Winn-Dixie

<div>Overview:
<div><i>
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a </i><i>great place to work</i><i>, we empower everyone to be their full, authentic selves. Read our </i><i>Belonging, Inclusion and Diversity Statement here</i><i>.</i></div><div></div><div><i><br>
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.</i></div><div></div><div><b><br>
Job Title: Customer Service Associate
</b><br>
<b>Location: Retail Grocery Location</b></div><div><div><div><b>
Position Overview</b></div></div><br>
<div><div>
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
</div></div><br>
<div><div><b>Primary Responsibilities &amp; Accountabilities</b></div></div><br>
<div><ul><li>
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.</li><li>
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.</li><li>
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.</li><li>
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.</li><li>
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.</li><li>
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.</li><li>
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.</li><li>
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.</li><li>
Maintain confidentiality of information.</li><li>
Put up discarded or returned merchandise.</li><li>
Perform cashier associate duties, as necessary.</li><li>
Perform pricing duties, as necessary.</li><li>
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.</li><li>
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.</li><li>
Perform other job-related duties as assigned.</li></ul></div><br>
<div><div><b>
Qualifications</b></div></div><br>
<div><div>
Minimum<ul><li>
Must be 18 years of age.</li><li>
High school diploma or equivalency.</li><li>
Ability to read, write and speak English proficiently.</li><li>
Ability to understand and follow English instructions.</li><li>
Authorization to work in the United States or the ability to obtain the same.</li><li>
Successful completion of pre-employment drug testing and background check.</li></ul></div></div><br>
<div><div>
Preferred<ul><li>
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.</li><li>
Possess a proficient working knowledge of office, front end systems and equipment.</li><li>
Possess proficient computer skills.</li><li>
Possess demonstrated skills in the ability to perform and deliver customer service expectations.</li><li>
Demonstrate good organizational skills.</li><li>
High standard of integrity and reliability.</li></ul></div></div><br>
<div><div><b>
Required Behaviors</b></div></div><br>
<div><ul><li><b><i>
Lives the Values</i></b> by embracing the essence of the company demonstrating a commitment to the company&rsquo;s goal and values.</li><li>
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.</li><li><b><i>
Business-driven</i></b> showing passion for the business, delivering results consistently.</li><li><b><i>
Customer-orientated</i></b> by passionately demonstrating that the customer comes first&hellip; always by putting the customer&rsquo;s needs above all else.</li><li><b><i>
People Passion</i></b> through consistently treating others with respect and dignity.</li></ul></div><br>
<div><div><b>
Knowledge, Skills, Abilities</b></div></div><br>
<div><ul><li>
Compliance with all company policies and procedures.</li><li>
Must complete service training within sixty (60) days of position start date.</li></ul></div></div><br>
<div></div>
Job Tag:
<div>
#WD</div></div>

Customer Service Associate

Royal Farms

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.</div><div><br>
</div><div>The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Engagement</b></div><ul><li><div><ul><li>
Ensure every customer receives outstanding service by creating a friendly environment&mdash;greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.</li><li>
Respond promptly to customer inquiries about merchandise and assist with product selection.</li><li>
Communicate with store leadership about customer requests, vendor issues, and product damages.</li></ul></div></li></ul><p><b>
Point of Sale &amp; Transactions</b></p><ul><li><div><ul><li>
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.</li><li>
Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.</li><li>
Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.</li><li>
Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.</li><li>
Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.</li></ul></div></li></ul><p><b>
Food &amp; Beverage Service</b></p><ul><li><div><ul><li>
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.</li><li>
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.</li><li>
Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.</li></ul></div></li></ul><p><b>
Merchandising &amp; Stocking</b></p><ul><li><div><ul><li>
Restock products and supplies to maintain a fully stocked store.</li><li>
Check expiration codes, face and inspect items, pull and discard expired products per company procedures.</li></ul></div></li></ul><p><b>
Store Cleanliness &amp; Safety</b></p><ul><li><div><ul><li>
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Immediately report unsafe conditions to store leadership.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 16 years old.</li><li>
Must have strong communication and customer service skills.</li><li>
Must demonstrate the ability to work both independently and as part of a team.</li><li>
Must be able to multitask effectively in a fast-paced environment.</li><li>
Must be able to learn and follow all Royal Farms safety processes and procedures.</li></ul></div></li></ul><p><b>
Preferred</b></p><ul><li><div><ul><li>
Prior experience in food service and/or customer service.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Customer Focus</b> - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.</li><li><b>
Operational Consistency</b> - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.</li><li><b>
Team Dependability</b> - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.</li><li>
Must be comfortable working around hot equipment and cleaning products.</li><li>
Ability to be punctual and arrive to work on time.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.</li><li>
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.</li></ul>
Pay Range: USD $15.00 - USD $18.00 /Hr.</div>

<div>Overview:<div></div><div><b><br>
Job Purpose</b></div><div></div><div><br>
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.</div><div><br>
</div><div>The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div></div><div><b><br>
Customer Service &amp; Engagement</b></div><ul><li><div><ul><li>
Ensure every customer receives outstanding service by creating a friendly environment&mdash;greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.</li><li>
Respond promptly to customer inquiries about merchandise and assist with product selection.</li><li>
Communicate with store leadership about customer requests, vendor issues, and product damages.</li></ul></div></li></ul><p><b>
Point of Sale &amp; Transactions</b></p><ul><li><div><ul><li>
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.</li><li>
Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.</li><li>
Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.</li><li>
Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.</li><li>
Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.</li></ul></div></li></ul><p><b>
Food &amp; Beverage Service</b></p><ul><li><div><ul><li>
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.</li><li>
Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.</li><li>
Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.</li></ul></div></li></ul><p><b>
Merchandising &amp; Stocking</b></p><ul><li><div><ul><li>
Restock products and supplies to maintain a fully stocked store.</li><li>
Check expiration codes, face and inspect items, pull and discard expired products per company procedures.</li></ul></div></li></ul><p><b>
Store Cleanliness &amp; Safety</b></p><ul><li><div><ul><li>
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).</li><li>
Maintain a clean and organized work area to ensure safe working conditions.</li><li>
Immediately report unsafe conditions to store leadership.</li></ul></div></li></ul><div></div><div><b><br>
Additional Responsibilities</b></div><ul><li>
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.</li><li>
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.</li><li>
Performs other projects/duties as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><div></div><div><b><br>
Required</b></div><ul><li><div><ul><li>
Must be at least 16 years old.</li><li>
Must have strong communication and customer service skills.</li><li>
Must demonstrate the ability to work both independently and as part of a team.</li><li>
Must be able to multitask effectively in a fast-paced environment.</li><li>
Must be able to learn and follow all Royal Farms safety processes and procedures.</li></ul></div></li></ul><p><b>
Preferred</b></p><ul><li><div><ul><li>
Prior experience in food service and/or customer service.</li></ul></div></li></ul><div></div><div><b><br>
Success Factors</b></div><ul><li><b>
Customer Focus</b> - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.</li><li><b>
Operational Consistency</b> - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.</li><li><b>
Team Dependability</b> - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.</li></ul><div></div><div><b><br>
Work Requirements</b></div><ul><li>
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.</li><li>
Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.</li><li>
Must be comfortable working around hot equipment and cleaning products.</li><li>
Ability to be punctual and arrive to work on time.</li><li>
Must wear slip-resistant shoes while on duty.</li><li>
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.</li><li>
Ability to adhere to assigned schedules and arrive to work on time as required by business needs.</li></ul>
Pay Range: USD $13.50 - USD $18.00 /Hr.</div>

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