service center manager

ARS/Rescue Rooter

<div><div>Compensation: $120,000&ndash;$150,000 + Bonus Opportunity 
Full-Time | Year-Round | Company Vehicle Provided</div><div></div><div> 
American Residential Services (ARS) is the nation&rsquo;s largest provider of residential HVAC, Plumbing, and Electrical services, employing over 7,000 professionals nationwide. With over 45 years of experience, we offer stability, career advancement, and industry-leading support.</div><div></div><div> 
Check out what we offer:</div><ul><li>
Company-provided take-home vehicle, fuel card, and maintenance</li><li><div>
Medical insurance available after 31 days (low-cost plans available)</div></li><li><div>
Dental and vision insurance</div></li><li><div>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</div></li><li>
401(k) with company match</li><li>
Paid time off and paid holidays</li><li>
Company-paid life insurance</li><li>
Ongoing HVAC training and clear career advancement paths</li><li>
Strong leadership support</li><li>
Opportunity to give back to your community through partnership with St. Jude Children&rsquo;s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!</li><li>
Learn more by visiting www.myarsrewards.com/</li></ul><div></div><div> 
The Assistant General Manager plans and manages designated service and support operations within a service center location. Assists the General Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives and provide quality services to customers and contractors.</div> 
<ul><li>
Manages and develops designated service center operations staff, which includes hiring, terminating and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations.
</li><li>Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures. Enters and maintains operational statistics to include call tracking, daily sales, technician tracking, vehicle maintenance, etc.
</li><li>Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for provision of quality installations and services.</li><li>
Performs or manages service functions to ensure quality work, competitive pricing and establishment of appropriate production goals.
</li><li>Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance and reporting.
</li><li>May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims and proper housekeeping.
</li><li>Implements operational plans to achieve profit and growth goals. Monitors departmental expenditures.
</li><li>Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
</li><li>Resolves customer issues and complaints to ensure customer satisfaction.
</li><li>Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the service center.</li><li>
Assists in the establishment, maintenance and monitoring of internal controls and policies and procedures for operational areas.
</li><li>Reviews and promotes the maintenance of a safe, accident free and healthy work environment. Oversees safety reporting.
</li><li>May assist in establishing pricing structures and labor rates.
</li><li>Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise and priority of need.</li></ul><div> 
Skills we're seeking:</div> 
<div></div><ul><li>
A High School diploma or general education degree (GED) is required with 4-6 years of experience in service operations management in the primary business of the service center.
</li><li>Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A Bachelor&rsquo;s degree in business administration is preferred.
</li><li>A working knowledge of plumbing, electricity and air flow are required. Trade licensure is desired.
</li><li>A valid driver&rsquo;s license is required.
</li><li>Must possess a working knowledge of local codes and general industry standards.
</li><li>Strong supervisory, communications, computer and mathematical skills are required.</li></ul><div>
How to Apply 
If you are interested in joining our team, please apply today! Applications for this position are accepted on an ongoing basis</div> 
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.</div>

HVAC Assistant General Manager

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

Residences At Vantage Point

<div>Health Services Dining Manager
STATUS: Exempt, salaried, full-time, 30 hours or more per week
REPORTS TO: Dining Services Director
GENERAL SUMMARY:
The Health Services Dining Manager is responsible for overseeing Health Center food service activities and providing the level of supervision necessary to ensure the courteous and efficient service of quality and nutritious foods. All job duties are to be performed in accordance with established standards as described in the Quality Assurance Manual for the department.
Primary Job Duties:
1. Assists in the planning, scheduling, supervising and approving timecards of Health Center dietary employees.
2. Will serve as the mentor for training for new and current Dining Room employees.
3. Assist in maintaining a high level of customer service for our residents and their guests.
4. Assists in developing all menus for Health Center residents, assessing preferences and nutritional needs.
5. Assists in assuring staff education is provided to dietary personnel in accordance with the staff education plan plus provides on-the-job training for Health Center dietary personnel.
6. Assists in developing work assignments for all dietary personnel, assigning specific jobs and spot-checking work to ensure standards are met.
7. Assists Diet Aides on the floor when needed and receives an over-all consensus on resident feed-back and satisfaction.
8. Transport hot and cold foods, as well as , all required non-food items to and from the health center.
9. Assists Chef with ordering of food items, and specialty items specifically items pertaining to special diets.
10. Initiates and supervises the completion of hands-on intakes as assigned.
11. Maintains individual diet information by transcribing information from the dietitian&rsquo;s weekly notes to menus and nourishment list when indicated.
12. Maintains pertinent and appropriate records, reports, schedules and studies as required by local, state and federal regulations and as otherwise requested. 
$60k - $65k</div>

Health Services Dining Manager

BAB AL TEB MEDICAL CENTRE AND PHARMACY

Administration Manager &ndash; BAB AL TEB MEDICAL CENTRE LLCMussafah, Abu DhabiJob LocationAbu DhabiJob TypeFull-TimeJob SummaryWe are seeking an experienced and highly organized Administration Manager to oversee the day-to-day administrative and operational activities of our medical center in Abu Dhabi. The ideal candidate should have strong healthcare administration experience, leadership skills, and knowledge of Department of Health (DOH) regulations and healthcare operational standards.Key Responsibilities<ul><li>Manage daily administrative and operational activities of the medical center</li><li>Supervise front office, reception, insurance coordination, and administrative staff</li><li>Ensure compliance with DOH regulations, policies, and licensing requirements</li><li>Coordinate with insurance companies, suppliers, and external service providers</li><li>Monitor staff attendance, scheduling, and operational performance</li><li>Support HR activities including recruitment coordination, onboarding, and staff documentation</li><li>Maintain facility documentation, contracts, and regulatory records</li><li>Handle patient complaints and ensure high-quality customer service</li><li>Coordinate audits, inspections, and accreditation-related activities</li><li>Ensure smooth communication between management and departments</li><li>Prepare operational reports and support management decision-making</li></ul>Requirements<ul><li>Bachelor&rsquo;s Degree in Healthcare Administration, Business Administration, or related field</li><li>Minimum 2&ndash;5 years of experience in healthcare/medical center administration in UAE</li><li>Knowledge of DOH regulations and healthcare operations in Abu Dhabi</li><li>Strong leadership, communication, and organizational skills</li><li>Experience with healthcare systems, insurance processes, and medical center operations</li><li>Proficiency in Microsoft Office and reporting systems</li><li>Ability to work under pressure and manage multiple responsibilities</li></ul>Preferred Qualifications<ul><li>Experience in medical centers or healthcare facilities in Abu Dhabis</li><li>arbic language skills will be an advantage</li></ul>Benefits<ul><li>Competitive salary package</li><li>Annual leave and air ticket as per UAE Labour Law</li><li>Health insurance</li><li>Professional working environment</li><li>Career growth opportunities</li></ul>Work Location: In person

Administrative Manager

Digital Penguin

About the RoleWe are looking for an experienced and results-driven Floor Manager to oversee daily operations, support team performance, and ensure the highest standards of customer service. The successful candidate will be responsible for managing advisors, monitoring productivity, providing coaching, and maintaining a positive and professional working environment.Key Responsibilities<ul><li>Supervise and support a team of Customer Service Representatives (CSRs).</li><li>Conduct daily performance assessments and provide constructive feedback to team members.</li><li>Monitor CRM activity throughout the day to ensure agents are actively engaged and adhering to productivity standards.</li><li>Track agent statuses and investigate extended periods of inactivity or time spent on pause outside of authorized breaks.</li><li>Monitor attendance, punctuality, and adherence to schedules.</li><li>Provide coaching, mentoring, and ongoing performance improvement support.</li><li>Conduct call monitoring and quality assurance reviews to ensure service and compliance standards are maintained.</li><li>Deliver induction and training sessions for new joiners, ensuring they understand company processes, systems, compliance requirements, and performance expectations.</li><li>Assist with training, and development of new and old team members.</li><li>Ensure individual and team KPIs are achieved.</li><li>Generate daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and implement corrective action plans where necessary.</li><li>Ensure compliance with company policies, procedures, and operational guidelines.</li><li>Foster a positive, professional, and high-performance work environment.</li><li>Recommend and implement process improvements to enhance team efficiency and productivity.</li></ul>Requirements<ul><li>Previous experience in a Floor Manager, Team Leader, Supervisor, or similar leadership role.</li><li>Strong understanding of call center operations and performance management.</li><li>Experience using CRM systems and workforce monitoring tools.</li><li>Excellent leadership, communication, and coaching skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office and reporting tools.</li></ul>Preferred Qualifications<ul><li>Experience in customer service, lead generation, claims management, or contact center environments.</li><li>Proven ability to lead teams and achieve performance targets.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Floor Manager (BPO)

Aptech

We&rsquo;re Hiring &ndash; Marketing ManagerJoin Aptech Metro Star Gate CenterAre you a creative, result-oriented, and passionate marketing professional looking to make a real impact in the education industry? Aptech Metro Star Gate Center is looking for an experienced Marketing Manager to lead our marketing initiatives, drive student enrollments, strengthen brand visibility, and create innovative campaigns that deliver measurable results.Position: Marketing ManagerLocation: Aptech Metro Star Gate Center, KarachiKey Responsibilities<ul><li>Develop and execute comprehensive marketing strategies to increase admissions and brand awareness.</li><li>Plan and manage digital marketing campaigns across social media, Google Ads, email marketing, and other online platforms.</li><li>Organize seminars, workshops, career counseling sessions, roadshows, and promotional events.</li><li>Build and maintain relationships with schools, colleges, universities, and corporate partners.</li><li>Manage social media presence and content marketing initiatives.</li><li>Analyze campaign performance and prepare regular marketing reports.</li><li>Lead and supervise marketing team members and external vendors.</li><li>Conduct market research and competitor analysis to identify growth opportunities.</li><li>Manage marketing budgets and ensure optimal ROI on marketing activities.</li><li>Coordinate with admissions and academic departments to achieve enrollment targets.</li></ul>Requirements✅ Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field.✅ 3&ndash;5 years of experience in marketing, preferably in the education or service industry.✅ Strong knowledge of:<ul><li>Digital Marketing</li><li>Social Media Marketing</li><li>SEO &amp; SEM</li><li>Event Management</li><li>Brand Management</li><li>Marketing Analytics</li></ul>✅ Excellent communication, presentation, and leadership skills.✅ Ability to work independently and achieve ambitious targets.What We Offer✔ Competitive Salary Package✔ Performance-Based Incentives✔ Professional Growth Opportunities✔ Friendly &amp; Dynamic Work Environment✔ Training &amp; Development OpportunitiesJob Type: Full-timeWork Location: In person

Marketing Manager

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<h2 class="jobSectionHeader">
What We Do</h2>
The Customer Service Operations Manager is a hands-on leadership role responsible for identifying problems and trends, determining root causes, and executing solutions. The desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. Additionally, the Customer Service Operations Manager will utilize call center data to continually improve operations and the customer experience. ServiceMac is looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.
What You&rsquo;ll Do<ul><li>
Provide leadership to customer service representatives and develop growth opportunities within the Call Center</li><li>
Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and performance management.</li><li>
Implement and monitor key controls and manage appropriate operational risks.</li><li>
Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center</li><li>
Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables</li><li>
Excellent verbal and written communications skills</li><li>
Reviewing various Call Center reports to identify coaching and performance opportunities.</li><li>
Ability to work hard and long when conducting research and awaiting results</li><li>
Able to react to change productively and handle other essential tasks as assigned</li><li>
Establish and maintain relationships with the company&rsquo;s vendors and operational support departments.</li><li>
Other duties, responsibilities, and job functions as assigned</li></ul>
What you&rsquo;ll Bring<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
High school diploma or GED</li><li>
Previous mortgage servicing experience is preferred</li><li>
VOS experience is preferred</li><li>
3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking or fintech</li><li>
3 years of supervisory experience (preferably in a call center)</li><li>
Knowledge of mortgage lending/servicing industry</li><li>
Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong results.</li><li>
Must have comprehensive understanding of call center metrics and technologies.</li><li>
Must have compelling communication and influencing skills to win the support of senior management and influence strategic decisions.</li><li>
Ability to maintain composure in a fast-paced environment</li><li>
Analytical with the ability to detect problems in workflow</li><li>
Ability to multitask on various items while meeting strict timelines and deadlines</li></ul>
Primary Hours
Working hours are Tuesday-Friday 11 am &ndash; 8:00 p-m &amp; Saturday, 9 am ET &ndash; 3 pm ET.<h2 class="jobSectionHeader">
What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Customer Service Front Line Supervisor-ServiceMac

Search 10000+ Service center manager jobs near you this June. New roles added regularly across leading industries. Apply today.