service center manager

AAA Cooper Transportation

<div><b>Job Description:</b><br>
Our Mobile, AL Service Center is immediately hiring a Service Center Manager.<br>
<ul>
<li><b>Starts at $75,000 Depending on experience</b></li>
<li>Provide leadership to all team members including drivers, supervisors, and sales executives</li>
<li>Manage and ensure facility and customer goals are met and/or exceeded Accountability for driving daily work habits to ensure operational model compliance Responsible for managing and driving a culture of excellence in the quality of products to our customers</li>
<li>Engagement in managing and growing profitable facility revenue</li>
<li>Flexibility to work any shift leading team members to ensure 100% customer satisfaction</li>
</ul><br>
Join AAA Cooper Transportation today! Our service center managers have helped us be recognized by Forbes as one of America&rsquo;s best midsize employers for 5 consecutive years. Managers are responsible for safety &amp; shipments throughout the system. Join our team and see why our service center managers make a difference.<br>
More reasons to join one of Americas best midsize employers:<br>
<ul>
<li>Paid Holidays</li>
<li>Paid Vacation</li>
<li>Employee Stock Purchase Plan</li>
<li>401k with company match</li>
<li>Uniforms</li>
<li>Health, Dental, and Vision Insurance</li>
<li>Company Health Savings Account contributions</li>
<li>Company-paid life insurance</li>
<li>Long Term Disability</li>
<li>Dependent Life Insurance</li>
<li>Accidental Death &amp; Dismemberment Insurance</li>
<li>Wellness programs</li>
<li>Safety and Performance Rewards Program</li>
<li>Tuition Reimbursement Program</li>
</ul><br>
<b>Job Requirements:</b><br>
<ul>
<li>Bachelor&rsquo;s Degree preferred</li>
<li>Transportation Management Experience</li>
<li>Strong leadership qualities</li>
<li>Desire to surround customers with excellence in service</li>
<li>High aptitude for technology</li></ul></div>

Service Center Manager

<div><b>Job Description:</b><br>
Our Memphis, TN, Service Center is immediately hiring an Assistant Service Center Manager.<br>
<ul>
<li><b>Competitive Pay</b></li>
<li>Provide leadership to all team members including drivers, supervisors, and sales executives</li>
<li>Assist SCM in managing and ensuring facility and customer goals are met and/or exceeded. Accountability for driving daily work habits to ensure operational model compliance.</li>
<li>Responsible for managing and driving a culture of excellence in the quality of products to our customers</li>
<li>Engagement in managing and growing profitable facility revenue</li>
<li>Flexibility to work any shift leading team members to ensure 100% customer satisfaction</li>
</ul><br>
Join AAA Cooper Transportation today! Our assistant service center managers have helped us be recognized by Forbes as one of America&rsquo;s best midsize employers for 5 consecutive years. Managers are responsible for safety &amp; shipments throughout the system. Join our team and see why our managers make a difference.<br>
More reasons to join one of Americas best midsize employers:<br>
<ul>
<li>Paid Holidays</li>
<li>Paid Vacation</li>
<li>Employee Stock Purchase Plan</li>
<li>401k with company match</li>
<li>Uniforms</li>
<li>Health, Dental, and Vision Insurance</li>
<li>Company Health Savings Account contributions</li>
<li>Company-paid life insurance</li>
<li>Long Term Disability</li>
<li>Dependent Life Insurance</li>
<li>Accidental Death &amp; Dismemberment Insurance</li>
<li>Wellness programs</li>
<li>Safety and Performance Rewards Program</li>
<li>Tuition Reimbursement Program</li>
</ul><br>
<b>Job Requirements:</b><br>
Requirements<br>
<ul>
<li>Bachelor&rsquo;s Degree preferred</li>
<li>Transportation Management Experience</li>
<li>Strong leadership qualities</li>
<li>Desire to surround customers with excellence in service</li>
<li>High aptitude for technology</li></ul></div>

Assistant Service Center Manager

Olgoonik

<div><p><b>Overview:</b></p><div>
Directs and coordinates multiple service groups, facilities and associated staff in Wainwright, Alaska. Acts as focal point to Anchorage based management to ensure that all policies and procedures are implemented and carried out in accordance with company guidelines and that operational programs are conducted/facilitated. Collaborates with the Service Center Manager, working alternating work schedules in the management of the Service Center. The Service Center Manager - Alternate reports to the Wainwright Operations Manager.</div><div></div><div><b><br>
Primary Responsibilities:</b></div><ul><li>
Manages daily operating costs: Camp, shop, utilities, fuel and labor.</li><li>
Manages day-to-day operations of support centers to include local service requests, camp and facility operations, orders and tracks inventory, and direct hire staff.</li><li>
Ensures that company objectives and values are followed while conducting operations in the community.</li><li>
Performs annual inspection so Fire Control Systems and monthly inspections are completed at all Olgoonik Facilities.</li><li>
Completes safety audits, data reports, and job safety analysis as needed.</li><li>
Interfaces between clients and management to ensure objectives and expectations are clearly outlined.</li><li>
Interfaces with other Olgoonik facilities and programs to assist operational and maintenance needs.</li><li>
Schedules, tracks and reports Service Request tickets, including small vehicle maintenance, facility infrastructure maintenance, and ability to determine if a third party is required to complete service requests.</li><li>
Ensures camp facility is maintained daily, including rental spaces, bathrooms, and common areas, when available schedule housekeeping activities with housekeeping personnel (personnel are seasonal employees).</li><li>
Reviews and verifies crew time sheets and submits them to management on specified day.</li><li>
Recognizes and utilizes the experience and judgment of experienced crew members in accomplishing project goals.</li><li>
Tracks and reports hours worked, quantities produced, supplies used, additional materials needed, and schedules deliveries of supplies needed.</li><li>
Takes after-hours calls and occasionally work longer shifts to meet the operational needs as required.</li><li>
Performs other duties as assigned.</li></ul><div><b>
Supervisory Responsibilities:</b></div><ul><li>
Supervisory responsibilities associated with this position may include all staff of assigned service lines.</li></ul><div></div><div><b><br>
Education and/or Experience:</b></div><ul><li>
High school diploma or GED required.</li><li>
Experience with setting and delivering HSE objectives.</li><li>
Remote work in Alaska on sites is preferred.</li><li>
5 years supervisory experience required.</li><li>
Working knowledge of facility infrastructures, including but not limited to H.V.A.C., electrical, plumbing and general facility maintenance services.</li><li>
Working knowledge of civil and general construction equipment, with 5 years supervisory experience is preferred.</li><li>
3 years maintaining remote site camp facilities in Alaska.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
Strong leadership, organizational and communication skills.</li><li>
Written communication including photo documentation, email, daily field reports, etc.</li><li>
Ability to foster a positive work environment, embracing diversity and encouraging open communication.</li><li>
Ability to work with multiple clients to provide services offered.</li><li>
Ability to think strategically and work towards meeting short- and long-term goals.</li><li>
Proficient in Microsoft Outlook, Word and Excel.</li></ul><div></div><div><b><br>
Certificates, Licenses, Registrations:</b></div><ul><li>
Must possess a valid Class A, Alaska Driver&rsquo;s License with clean operating record in the past 5 years.</li><li>
CDL required to operate heavy equipment.</li></ul><div></div><div><b><br>
Security Clearance:</b></div><ul><li>
N/A</li></ul><div></div><div><b><br>
Physical Demands:</b></div><div>
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee must be able to stand, walk and sit for a prolonged period of time; use hands and/or fingers to handle or feel objects, tools or controls; operate office equipment; reach with hands and arms; climb stairs; balance; stoop; kneel; talk and hear. Specific vision abilities required by the job include close and distant vision. The employee must occasionally lift and or move up to 50 pounds.</div><div></div><div><b><br>
Travel</b></div><div>
Position is based in the Village of Wainwright, Alaska and travel will be provided from Anchorage, Alaska to Wainwright, Alaska and Wainwright, Alaska to Anchorage, Alaska at the start and completion of scheduled rotation.</div><div></div><div><b><br>
Work Environment:</b></div><div>
General office environment and drilling camp. Living and working in remote areas will be required. Noise, vibration, and working around moving equipment are prevalent in the workplace.</div><div></div><div><b><br>
Olgoonik is an Equal Opportunity Employer</b></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.</div></div><p></p>

Service Center Manager - Alternate

Arwani Trading

<p><b>Service Manager &ndash; Industrial Equipment (UAE)</b></p><p>We are looking for an experienced <b>Service Manager</b> to lead our service center operations across the UAE. The ideal candidate is a hands-on leader with strong technical expertise and the ability to manage a multicultural team while ensuring high service quality.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee diagnostics, repair, and maintenance of air compressors, generators, welding machines, car lifts, and related equipment.</li><li>Handle escalated customer issues and communicate clearly on timelines and costs.</li><li>Supervise onsite installations of car lifts, air compressors, and paint booths.</li><li>Manage spare parts availability and coordinate with procurement.</li><li>Maintain service records, monthly KPIs, and warranty claim reports.</li><li>Identify training needs and ensure compliance with UAE safety standards.</li><li>Suggest workflow or process improvements to enhance service efficiency.</li></ul><p><b>Requirements</b></p><ul><li>BE in Electrical or Mechanical Engineering (preferred).</li><li>5&ndash;10 years&rsquo; experience managing a service center in the UAE.</li><li>Strong technical and leadership skills.</li><li>Multilingual (English &amp; Arabic preferred).</li><li>Valid UAE Driving License.</li></ul><p>Job Type: Full-time</p><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Service Manager

Nissan Motor Corporation

<div>
 Job Title Section Manager - Regional Customer Contact Center
 <br/>
 <br/>
 Department Customer Excellence - (CQ)
 <br/>
 <br/>
 Function Section Manager RCCC
 <br/>
 <br/>
 Legal Entity NMEF
 <br/>
 <br/>
 Location Dubai, UAE
 <br/>
 <br/>
 Level EVP - 7
 <br/>
 <br/>
 Direct Manager DGM - Customer Quality
 <br/>
 <br/>
 Manager's Manager DGM - Customer Quality
 <br/>
 <br/>
 Functional Reporting GM - Customer Excellence
 <br/>
 <br/>
 <strong>
  Mission &amp; Main Objectives
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers
  </li>
  <li>
   Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;
  </li>
  <li>
   Track, escalate and manage Connected Car Services (CCS) complaints and issues
  </li>
  <li>
   Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions
  </li>
  <li>
   Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases
  </li>
  <li>
   Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI
  </li>
  <li>
   Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries
  </li>
  <li>
   Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Main tasks and responsibilities
 </strong>
 (Scope : tasks related to both NISSAN and INFINITI)
 <br/>
 <br/>
 <ul>
  <li>
   Design and manage the complaints management and escalation process internally and across the NSCs
  </li>
  <li>
   Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;
  </li>
  <li>
   Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries
  </li>
  <li>
   Prepare management reports relative to call center performance and operational improvements
  </li>
  <li>
   Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.
  </li>
  <li>
   Lead the call center agents for cross-functional support from various departments involved in the problem resolution process
  </li>
  <li>
   Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation
  </li>
  <li>
   Monitor QVOC tool for hot alerts and pending cases
  </li>
  <li>
   Keep track and update RCCC knowledge files for reference
  </li>
  <li>
   Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS
  </li>
  <li>
   Attend Regional calls to identify best ideas to enhance RCCC operational performance
  </li>
  <li>
   Implement new technology tools, processes, or workflows to enhance efficiency and customer experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Country Specifics
  <br/>
  <br/>
 </strong>
 NISSAN : NMEF markets
 <br/>
 <br/>
 INFINITI : I-ME Markets
 <br/>
 <br/>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Case resolution
  </li>
  <li>
   Case closure
  </li>
  <li>
   Hot alert closure
  </li>
  <li>
   Case closure satisfaction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background &amp; Skills Required
  <br/>
  <br/>
 </strong>
 <strong>
  Background &amp; Experience (years)
  <br/>
  <br/>
 </strong>
 S
 <strong>
  pecific technical skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Automotive, Call Center Operations or CRM background;
  </li>
  <li>
   Arabic speaker;
  </li>
  <li>
   Leadership experience in previous role and advantage
  </li>
  <li>
   Competency in various software applications (Salesforce, excel, ppt)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioural Competencies Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Emphathetical and Customer service oriented
  </li>
  <li>
   Able to work with multiple cross functional team
  </li>
  <li>
   Team Management
  </li>
  <li>
   Results driven
   <br/>
   <br/>
  </li>
 </ul>
 Dubai United Arab Emirates
</div>


Section Manager - Regional Customer Contact Center

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center<br>
<br>
Department Customer Excellence - (CQ)<br>
<br>
Function Section Manager RCCC<br>
<br>
Legal Entity NMEF<br>
<br>
Location Dubai, UAE<br>
<br>
Level EVP - 7<br>
<br>
Direct Manager DGM - Customer Quality<br>
<br>
Manager's Manager DGM - Customer Quality<br>
<br>
Functional Reporting GM - Customer Excellence<br>
<br>
<b>Mission &amp; Main Objectives</b><br>
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul><br>
<b>
Main tasks and responsibilities </b>(Scope : tasks related to both NISSAN and INFINITI)<br>
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul><br>
<b>
Country Specifics
</b><br>
<br>
NISSAN : NMEF markets<br>
<br>
INFINITI : I-ME Markets<br>
<br>
<b>KPIs</b><br>
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul><br>
<b>
BACKGROUND &amp; SKILLS REQUIRED</b><br>
<br>
<b>Background &amp; Experience (years)</b><br>
<br>
S<b>pecific technical skills</b><br>
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul><br>
<b>
Behavioural Competencies Required
</b><br>
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul><br>
Dubai United Arab Emirates</div>

Jiffy Lube

<p></p><div><p>Atlantic Coast Enterprises in West Springfield, MA. is seeking to hire a full-time Automotive Repair Multi-Unit Manager to be our frontline team captain by managing multiple Jiffy Lube vehicle service centers/automotive repair stores. Are you passionate about cars and the automotive industry? Are you ready to advance your career with a rapidly growing company where you can have fun, WOW customers, and break new records? If so, read on! We offer our Automotive Repair Multi-Unit Managers competitive pay and several bonus platforms with potential to earn up to $140,000 per year. Our benefits include paid vacation after 1 year of employment, comprehensive health care coverage, dental and vision insurance, basic life insurance, short-term and long-term disability, savings and retirement 401(k) program, bereavement leave, performance and longevity bonus platforms, and employee oil changes and discounts. If you're serious about a future in leadership, apply for this management position today! ABOUT ATLANTIC COAST ENTERPRISES Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest, most professional surroundings possible. Each day we strive to achieve our mission to create customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and moving constantly on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits, and a supportive, collaborative environment. We encourage each and every employee to share their ideas with us. A DAY IN THE LIFE OF AN AUTOMOTIVE REPAIR MULTI-UNIT MANAGER As an Automotive Repair Multi-Unit Manager, your leadership skills are put to the test as you manage teams of over 75+ people. But, you are up for the challenge! You supervise the daily operations for multiple retail automotive repair stores/vehicle service centers. You translate executive and operational processes into tangible responsibilities and tasks at the store level. Motivated to succeed, you build a winning team by recruiting, training, and directing employees so that we can provide exceptional customer service. Each day, you are ready to &quot;roll up your sleeves&quot; and get to work to ensure the success of our vehicle service centers/auto stores. QUALIFICATIONS 3+ years of extraordinary management experience Valid state driver's license with a clean driving record and access to reliable transportation At least 3 references that verify your history of commitment, motivation, leadership, and solid 50+ hour work ethic Have you built an established reputation as a top performer? Do you have unwavering integrity? Are you a strong leader who can motivate others? Do you know how to effectively manage your time and delegate tasks? Are you a customer service rockstar? If so, you may be perfect for this auto store/vehicle service center management position! ARE YOU READY TO JOIN OUR MANAGEMENT TEAM? If you want a rewarding job where you have the opportunity to change your life and the lives of those around you, apply today! Just fill out our initial 3-minute, mobile-friendly application. Location: 01089</p></div>

Automotive Repair Multi-Unit Manager

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