service center manager

McElroy Metal

<div><div><b>About McElroy Metal</b></div>
<div></div><div>McElroy Metal is a leading manufacturer of metal roofing, metal siding and sub-structural components with 14 manufacturing facilities, 29 Service Centers and 44 Metal Mart locations across the US. We offer a family-friendly atmosphere to our employee owners who embrace a passion for excellence and a commitment to our core values. Join our team, and become an employee owner today.</div>
<div></div><div>After three generations of family ownership, <b>McElroy transitioned to an employee-owned company (ESOP) in 2023</b>. Ian McElroy, who continues to serve as the President of McElroy Metal, shared the reason for the change, &quot;The one constant trait during our 60-year history is the influence and support of employees. Throughout the country, McElroy Metal is blessed to have loyal team members, including many that have dedicated decades of service to the company. As a show of appreciation, McElroy Metal team members are now employee owners of McElroy Metal.&rdquo;</div>
<div></div><div><b>Recruitment Video</b></div>
<div></div><div>https://www.youtube.com/watch?v=Pu0kwO8cYck</div>
<div></div><div><b>Benefits</b></div>
<ul><li>Employee Stock Ownership Program</li>
<li>Comprehensive medical plan for all full-time employees and their dependents</li>
<li>Prescription card benefit</li>
<li>Dental plan for all regular full-time employees</li>
<li>Life insurance for all regular, full-time employees at no cost to the employee</li>
<li>Employee Assistance Program for all our employees and their immediate family members</li>
<li>Short-term and Long-term disability insurance for all regular, full-time employees at no cost to the employee</li>
<li>Educational Assistance Program</li>
<li>401(k) Plan, a company match and a profit-sharing plan</li>
<li>Vacation, Paid Holidays, and Paid Sick Leave for regular, full-time employees</li>
<li>Financial performance incentive programs</li>
<li>In-house and outside employee training and development opportunities</li>
</ul><div><b>Summary</b></div>
<div></div><div>We have several openings for a Service Center Manager Trainee at locations at locations in the Midwest. The Manager Trainee position performs duties, under general direction of experienced personnel, to gain knowledge and experience required for possible advancement into management positions. This position reports to the Service Center Area Manager.</div>
<div></div><div><b>Hours</b></div>
<div></div><div>7:30 am &ndash; 4:30 pm M-F</div>
<div></div><div><b>Service Center Manager Trainee Qualifications:</b></div>
<ul><li>Strong basic math skills.</li>
<li>Experience and ability to supervise office and production employees.</li>
<li>Sales/customer service experience in metal components and/or roofing products.</li>
<li>Ability to travel and work independently.</li>
<li>Experience working with administrative functions such as: inventory control, invoicing records, computer transactions, cash deposits, and material estimates.</li>
<li>Ability to handle materials and material handling equipment.</li>
</ul><div><b>Service Center Manager Trainee Responsibilities:</b></div>
<ul><li>Assists with coordinating work load with employee staffing on an on-going basis in order to efficiently utilize the workforce.</li>
<li>Travel to other Service Center locations possibly for weeks at a time.</li>
<li>Solicits current and potential customers to increase Service Center&rsquo;s sales.</li>
<li>Assists customers in selection of products and writes orders for additional items needed. Arranges for delivery to customer.</li>
<li>Enters orders into computer.</li>
<li>Invoices orders after shipment.</li>
<li>Keeps inventory control records current and places orders to replenish stock.</li>
<li>Completes daily sales summary and deposits cash receipts in bank.</li>
<li>Approves vendor invoices for payment.</li>
<li>Loads and unloads trucks.</li>
<li>Assists in creating and estimating material lists for customers.</li>
</ul><div>Visit our McElroyMetal.com employment page for more information about our company, our locations, and how to join the McElroy Metal team.</div>
<div></div><div>McElroy Metal will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if McElroy Metal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.</div>
<div></div><div>McElroy Metal is an equal opportunity employer. We provide an inclusive environment that allows each employee to be their best based upon their merit, talent and aspiration. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.</div>
<div></div><div>McElroy Metal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. Requests for an accommodation should be made with the hiring manager.</div>
<div></div><div>#CB</div></div>

Metal Building Components Service Center Manager Trainee

MASS TRANSPORTATION AUTHORITY

<div><p>Position: YOUR RIDE SERVICE CENTER MANAGER <b>(NIGHTS AND WEEKENDS REQUIRED)</b></p><br>
<p></p>
<p>
CLASSIFICATION: SUPERVISORY</p><br>
<p></p>
<p>
Scope of Responsibilities:</p><br>
<p></p>
<p>
The Service Center Manager coordinates the provision of curb-to-curb transportation service in a local service area and coordinates service with other service areas; Responsible for all aspects of local operations, including but not limited to: quality, safety, timeliness of service, vehicle and facility cleanliness, customer satisfaction and customer relations, marketing and community relations, budgeting and cost control, employee supervision and administration of the MTA&rsquo;s labor agreement, team member motivation and development, and administration of MTA operating procedures.</p><br>
<p></p>
<p>
Supervision by: Chief OF PARATRANSIT OPERATIONS</p><br>
<p></p>
<p>
Principal Responsibilities:</p>
<ul>
<li>Identify and implement procedures that produce consistent, quality, customer-oriented service by all Service Center team members</li>
<li>Identify and implement procedures that continually communicate and reinforce the importance of excellent customer service and safety</li>
<li>Develop and implement, together with Service Center team members, local procedures to enhance service delivery</li>
<li>Insure that all activities of the Service Center, especially the delivery of service, are performed in a safe manner</li>
<li>Have a strong working knowledge of all MTA policies and procedures and counsel team members on proper adherence to them</li>
<li>Optimize the utilization of team members, vehicles and facilities to provide efficient, effective service</li>
<li>Prepare annual Service Center budget and insure that proper cost controls are maintained</li>
<li>Coordinate team performance evaluations and utilize data to allow team to develop improvement plans</li>
<li>Working in conjunction with the Customer Service Department, develop and implement customer service and community relations programs</li>
<li>Work in conjunction with the Human Resources Department to formulate training programs and assist in team member training as appropriate</li>
<li>Encourage team members to participate in processes and committees (Total Quality Commitment, Quality of Work Life, Four R&rsquo;s) that address their work-related concerns. Team members should also be encouraged to become involved in Community activities that enhance the presence of MTA</li>
<li>Work within authorized budget constraints</li>
<li>Perform other duties as assigned</li></ul><br>
<p></p>
<p>
Education Prerequisite:</p><br>
<p></p>
<ul>
<li>Bachelor&rsquo;s degree, preferably in Business, Public Administration, Transportation Management or a related field and at least three (3) years of supervisory experience</li>
</ul>
<p>OR</p>
<ul>
<li>Associate&rsquo;s degree and five (5) years of supervisory experience</li>
</ul>
<p>OR</p>
<ul>
<li>An equivalent combination of education and experience</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Minimum Acceptable Job Performance Standards</b></h4>
<ul><li>Maintain consistent and effective communications, both written and oral, to insure effective management relationships.</li>
<li>Maintain a professional attitude and establish good rapport and working relationships with subordinates, supervisors, other MTA employees, passengers and the public.</li>
<li>Meet reasonable employee expectations regarding their personal and job-related needs.</li>
<li>Communicate, adhere to and reinforce all applicable MTA policies and procedures to insure effective and efficient work flow.</li>
<li>Use sound judgment and employee relations principles when instructing, directing and evaluating employee issues on behalf of the MTA.</li>
<li>Provide timely and reasonable response to issues raised by the employee, management and/or the general public.</li>
<li>Maintain accurate records and files related to all Service Center activities and tasks.</li>
<li>Plan, organize, communicate and coordinate the work of others.</li>
<li>Analyze and assess operations from the standpoint of management controls, systems and procedures.</li>
<li>Identify opportunities to enhance and improve service delivery, operational efficiency and organizational capacity.</li></ul><br>
<p></p>
<p>
PHYSICAL DEMANDS:</p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
<p>
Typical of an office environment</p><br>
<p></p>
<p>
WORK ENVIRONMENT:</p>
<p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
<p>
Typical of an office environment</p><br>
<p></p>
<p>
SALARY</p>
<p>
$50,247-58,814</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
APPLICATION SUBMITTAL</b></h4>
<p>
Applications will be accepted until the position is filled. Applications are available at www.mtaflint.org. Submit resumes and application to jobs@mtaflint.org. MTA is an equal opportunity employer!</p></div><p></p>

Your Ride Service Center Manager (NIGHTS AND WEEKENDS REQUIRED)

Menasha Corporation

<div><div><i>Menasha Corporation Employees, please log-in to your Workday account to apply for positions.</i></div><div>
ABOUT US (AND OUR EXCITING FUTURE)</div><div></div><div><div><div>
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.</div><div>
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you&rsquo;re going to want to be here.</div><div>
Join us and become part of the power behind possible.</div></div></div><div></div><div>
About The Opportunity</div>
ORBIS is looking for a Warehouse Manager who will lead all daily activities at our service center, including receiving, processing, quality, inventory, and outbound coordination of materials. You will ensure that customer orders are processed accurately, safely, and on time, while driving operational excellence, employee development, and strong customer relationships.<br>
If you enjoy leading teams, improving processes, and ensuring a safe and efficient operation, this is the role for you!<div><div>
What You&rsquo;ll Do</div><ul><li>
Lead and enforce ORBIS safety programs throughout the service center.</li><li>
Build and maintain a professional relationship with the local customer.</li><li>
Review daily production metrics and key KPIs (labor expenses, equipment repairs, cost/sort, sorts/hour).</li><li>
Demonstrate ORBIS values and provide strong leadership to all employees.</li><li>
Drive continuous improvement to increase efficiency and reduce waste.</li><li>
Achieve financial and budget goals for the service center.</li><li>
Maintain accurate inventory management processes.</li><li>
Investigate and resolve quality issues or customer complaints.</li><li>
Conduct self-audits focused on safety and production performance.</li><li>
Procure and maintain facility and operational equipment (forklifts, washers, etc.).</li><li>
Interview, hire, and onboard new service center employees.</li><li>
Ensure all employees meet job expectations and performance standards.</li><li>
Train, motivate, and develop staff to support future growth and succession.</li><li>
Apply ORBIS policies and handle disciplinary actions when needed.</li><li>
Facilitate invoice payments and vendor setup with Finance.</li><li>
Perform other duties as assigned by the Manager.</li></ul><div></div><div>
What You Bring &ndash; Experience, Skills &amp; Education</div><div></div><div>
Required</div><ul><li>
Minimum 4 years of supervisory experience.</li><li>
Experience using a Warehouse Management System (WMS) for data entry.</li><li>
Experience in training and employee development.</li><li>
Strong experience leading production processes, budgets, and business operations.</li><li>
Strong multitasking, problem-solving, and proactive thinking skills.</li></ul><div></div><div>
Preferred</div><ul><li>
Experience in a manufacturing, warehouse, or service center environment.</li><li>
Knowledge of continuous improvement tools (5S, Lean, Kaizen, etc.).</li><li>
Strong customer communication skills.</li></ul><div></div><div>
Key Skills for Success</div><ul><li>
Leadership &amp; team development</li><li>
Safety-first mindset</li><li>
Operational excellence</li><li>
Problem solving</li><li>
Customer partnership</li><li>
Organization &amp; time management</li></ul><div></div><div>
Travel Requirements</div><ul><li>
Minimal travel expected (as needed for meetings, training, or support).</li></ul><div></div><div>
Why ORBIS?</div><div>
ORBIS is a company focused on innovation and continuous improvement. You&rsquo;ll have the chance to lead and grow a strong team while working in a stable organization with long-term customer partnerships. We also offer great benefits and clear opportunities for career growth.</div></div><div></div><div>
#ORBIS</div><div></div><div>
Two companies, one vision.</div><div>
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.</div><div></div><div>
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.</div><div><br>
Our ORBIS business believes there is a better way to optimize today&rsquo;s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.</div><div><br>
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.</div><div></div><div>
Come build an exciting, rewarding career with us, where you&rsquo;ll have opportunities to grow.</div><div><br>
The possibilities are endless. The power is yours!</div><div><br>
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.</div></div>

Warehouse Manager

Administer Justice

<div><p><b>Your Role: </b>The Support Center Manager oversees the daily operations of Administer Justice&rsquo;s support communications and six‑day‑a‑week hotline. You manage support staff and our call‑center vendor while also responding directly to client and volunteer inquiries, handling scheduling needs, and maintaining records.</p><p></p><p><br>
Our network of church‑based, volunteer‑run Gospel Justice Centers depends on well‑prepared volunteers and efficiently scheduled clients. You and your team ensure questions are answered, issues resolved, and centers equipped with the information and resources they need.</p><p></p><p><br>
Together, we help make every Gospel Justice Center a place where lives are transformed in the name of Christ.</p><br>
<p></p>
<p><b>
Location:</b> Remote Eligible. Hybrid in Elgin, IL preferred.</p>
<p><b>
Schedule:</b> 28 Hours per week &ndash; 4 weekdays and Saturdays</p><br>
<p></p>
<p><b>
What you&rsquo;ll do:</b></p>
<ul>
<li>Oversee and actively participate in the daily operation of our National Support Center handling client and volunteer support inquiries.</li>
<li>Ensure consistent bilingual phone and email coverage from 9:00 a.m.&ndash;5:00 p.m. Monday&ndash;Friday, and 7:30 a.m.&ndash;3:00 p.m. on Saturdays.</li>
<li>Use strong customer‑service and problem‑solving skills to personally handle support tickets, including those that require management‑level attention.</li>
<li>Serve as the primary point of contact for our answering‑service vendor partner and supervise up to 3 staff.</li>
<li>Help maintain and improve Standard Operating Procedures (SOPs) to promote consistency, clarity, and efficiency across all support processes.</li>
<li>Identify needs, issues, and opportunities for improvement as they arise, collaborating with the broader AJ team to develop solutions.</li>
<li>Work confidently across multiple systems, including our phone platform, scheduling system, and case‑management system.</li></ul><br>
<p></p>
<p><b>
The impact you&rsquo;ll have:
</b></p><ul><li>Seeing clients quickly and efficiently get connected to the help of a lawyer and the hope of God&rsquo;s love. We aim to promptly answer calls and schedule clients for an appointment within a short window of time because we know that just knowing an appointment is coming reduces our client&rsquo;s stress.</li>
<li>Seeing our volunteers empowered and encouraged to serve at their centers through resources, acknowledgement, and support.</li></ul><br>
<p></p>
<p><b>
Success in this role is measured by</b>:</p>
<ul>
<li>Call answer rate/speed during operational hours;</li>
<li>Time to resolution of tickets;</li>
<li>Customer Satisfaction (CSAT) scores after NSC interactions;</li>
<li>Client satisfaction scores after sessions and volunteer satisfaction scores.</li></ul><br>
<p></p>
<p><b>
Skills and qualifications:
</b></p><ul><li>In a growing, energetic relationship with Jesus &amp; aligned with Administer Justice&rsquo;s Statement of Faith.</li>
<li>Fluent English written/verbal proficiency required. Advanced Spanish written/verbal proficiency preferred.</li>
<li>2+ years customer care experience. Volunteer coordination experience a plus.</li>
<li>Highly computer proficient, able to quickly learn new systems and use them efficiently and train others. Experience with Zendesk, Vonage, or Acuity, a plus.</li>
<li>A multi-tasker who is organized administratively and thinks in process-oriented ways.</li>
<li>Exceptional personal communication skills with an ability to lead and train others.</li></ul><br>
<p></p>
<p><b>
Schedule and Compensation:</b></p><br>
<p>
This position is part-time, 28 hours per week - 4 weekdays and Saturdays - and is remote eligible.<br>
Compensation range is $23-$24 per hour depending on experience. Benefits are pursuant to employee handbook and include Paid Time Off and SIMPLE IRA employer match of 3%.</p></div>

Support Center Manager

Jiffy Lube

<div><p><b>Job Title:</b></p>
Assistant General Manager<p><b><br>
Location:</b></p>
2605 Fish Hatchery Rd. Madison, WI 53713<p><br>
<b>
Compensation:</b></p>
$16.77 - $19.27<p><b><br>
Worker Type:</b></p>
Employee<p><b><br>
Time Type:</b></p>
Full time<p><b><br>
Job Description:</b></p><p><b><br>
Embark on a rewarding career journey with us today as an Assistant General Manager!</b>
</p><p></p><p><b>FULL-SERVICE REWARDS:</b></p><ul><li>
401K plan w/ company match</li><li>
Biweekly Bonus Incentives</li><li>
Career advancement opportunities</li><li>
DailyPay</li><li>
Do not need to pay for tools</li><li>
Employee Discount</li><li>
Employee Referral Bonuses</li><li>
Fleet Referral Bonuses</li><li>
Medical/dental/vision insurance benefits</li><li>
PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.</li><li>
PTO after 180 days</li><li>
Spot bonuses through our internal rewards program</li><li>
Uniforms paid for and laundered</li></ul><p></p><p><b>
GEAR UP FOR YOUR ROLE:</b><br>
Step into the dynamic role of <b>Assistant General Manager (AGM)</b> and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.</p><p></p><p><b>
HOW YOU WILL DRIVE SUCCESS:</b></p><ul><li>
Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.</li><li>
Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.</li><li>
Ensure our quality control measures and processes are followed consistently</li><li>
Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives</li><li>
Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.</li><li>
Provide clear and detailed direction to the team consistently</li><li>
Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)</li><li>
Provide guidance and mentoring to the automotive technicians and CSA's</li><li>
Perform opening and closing duties when the General Manager (GM) is off</li><li>
Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need</li><li>
Leads daily team huddles and store meetings. Setting the direction for achieving the business goals</li><li>
Manages inventory and product order that meets the business need</li><li>
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests</li><li>
Assist guests with their questions and needs. In-person, electronically, or via the telephone</li></ul><p></p><p><b>
UNDER THE HOOD &ndash; WHAT YOU&rsquo;LL NEED:</b></p><ul><li>
One to three years of retail management experience; Professional automotive experience is not required.</li><li>
Must have exceptional oral and written communication skills</li><li>
Is a proven leader that possesses the ability to inspire and motivate diverse groups of people</li><li>
Has sound business sense and a comprehensive understanding of the retail industry</li><li>
Can analyze, comprehend, and recommend financial objectives that help increase sales and service results</li><li>
Demonstrate a positive, helpful attitude as well as professional conduct and appearance always</li><li>
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment</li><li>
Has a &quot;Guest First&quot; mindset</li><li>
You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Must be able to stand on your feet on hard surfaces like concrete or metal</li><li>
Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes</li><li>
Must be able to lift and move work-related items up to 50 pounds</li><li>
Perform all other duties as assigned or needed.</li><li>
Must be at least 18 years of age</li></ul><p></p><p><b>
Equal Employment Opportunity</b><br>
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.</p></div><p></p>

Assistant General Manager

TALENTMATE

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 <ul>
  <li>
   Organize the development and enhancement of the groups accounting policies, systems, and procedures, ensuring compliance with relevant laws, regulations, and accounting standards.
  </li>
  <li>
   Oversee the implementation of accounting policies, conduct timely analysis and resolution of issues arising during execution to ensure the accuracy and compliance of accounting information.
  </li>
  <li>
   Work closely with other departments to ensure the effective communication and implementation of accounting policies across the company.
  </li>
  <li>
   Understand the accounting processes of various Business Groups (BGs) and modules, establish a quality monitoring system, and conduct daily quality monitoring for the accounting shared service center.
  </li>
  <li>
   Consolidate accounting operation data, develop operational metrics, and create data visualizations/dashboards.
  </li>
  <li>
   Collaborate with teams within the center to promote process standardization, productization, and streamline accounting operation tools (e.g., policy library, SOPs, process lists).
  </li>
  <li>
   Act as a Project Manager to drive process improvement, risk management, or user experience enhancement projects within the center.
  </li>
  <li>
   Undertake other tasks assigned by the head of the center.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree or higher in Finance, Accounting, or a related field, holding a CPA (Certified Public Accountant) certificate.
  </li>
  <li>
   Experience in a financial shared service center or BPO operations, with an understanding of shared service management systems.
  </li>
  <li>
   Familiarity with the operational models of diversified enterprises and substantial accounting experience.
  </li>
  <li>
   Excellent project management experience, with the ability to coordinate resources from various teams to achieve goals.
  </li>
  <li>
   Strong communication and teamwork skills, capable of cross-departmental coordination and problem-solving.
  </li>
  <li>
   Quick learning ability, strong capability in managing multiple tasks, and proficient written and verbal summarization skills.
  </li>
  <li>
   Integrity, optimism, proactiveness, strong sense of responsibility, and the ability to work under significant pressure.
  </li>
  <li>
   Good professional ethics and conduct, with the ability to maintain strict confidentiality of company secrets and financial information.
   <br/>
   <br/>
  </li>
 </ul>
 【
 <strong>
  About JD.com】
  <br/>
  <br/>
 </strong>
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the companys mission is to make lives better through technology, striving to be the most trusted company in the world.
 <br/>
 <br/>
 <strong>
  【Our Global Business】
  <br/>
  <br/>
 </strong>
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.coms operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
 <br/>
 <br/>
 Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
 <br/>
 <br/>
 Job Details
 <br/>
 <br/>
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://corporate.jd.com/ Job Function: Finance Company Industry/
 <br/>
 <br/>
 Sector: Software Development
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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 <br/>
 Report
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Accountant

Insight Credit Union

<div><p><b>Insight Credit Union is looking for a passionate trusted financial advisor who is qualified to lead a team in a virtual member service environment.</b></p><p>
The<b> Virtual Services Assistant Manager</b> is responsible for overseeing and leading a team of Virtual Services Representatives, ensuring exceptional service is delivered across all communication channels, including phone, video, chat, SMS, and email. This role requires a dynamic, proactive leader with strong interpersonal, technical, and managerial skills. This position will be responsible for maintaining a high standard of member satisfaction, driving team performance, fostering a positive team culture, and identifying opportunities to continuously improve service delivery. Must exhibit commitment to creating an environment that promotes a best-in-class approach while ensuring the team's success through coaching, performance management, workforce management and strategic oversight.</p><p><b><br>
This position is located at:</b></p><b>
270 Winding Hollow Blvd,</b><b>Winter Springs, FL 32708</b><p><b><br>
Compensation &amp; Benefits:</b></p><p>
The position will provide a competitive salary of<b> $61,275 annually.</b> All our of current open positions are Full Time which include a comprehensive benefits package offering:</p><ul><li><b><br>
Medical, Dental, Vision</b></li><li><b>
Free and Voluntary Life and Disability Insurance</b></li><li><b>
401k with match up and 100% vested</b></li><li><b>
Paid Time Off</b></li><li><b>
Birthdays Off</b></li><li><b>
Tuition Reimbursement</b></li></ul><p><b><br>
Schedule &amp; Training:</b></p><p>
Shift includes<b> 40 hours per week</b> between <b>Monday - Friday (8am - 6pm) and Saturday (9am - 12pm). </b>Hours will be based on the needs of the department.<br>
</p><br>
<p><b>Dress Code Expectations: </b>Must comply with member facing Dress Code policy and present a professional appearance. Insight logo wear required.</p><p><b><br>
Responsibilities &amp; Qualifications:</b></p><ul><li>
Hires, trains, schedules, and monitors the work of member experience personnel. Ensures optimal coverage and efficient resource allocation across all channels. Ensures adherence to service level, minimizing wait times while maintaining cost-efficiency. Oversees intraday operations and make real-time adjustments to schedules and staffing in response to unexpected volume changes or agent availability. Generates and interprets workforce-related reports (e.g., occupancy, adherence) to identify trends, performance gaps, and opportunities for improvement. Uses WFM software and tools (e.g., Verint etc.) to manage forecasts, schedules, and real-time monitoring. Continuously evaluate system performance and recommend process or tool enhancements to improve efficiency.</li><li>
Monitors Lead and motivate a team of Virtual Services Representatives to consistently meet or exceed performance goals and service standards. Provides coaching, guidance, and performance feedback to ensure team members are achieving their targets while maintaining best-in-class service. Conducts regular one-on-one meetings with team members to discuss performance,<br>
provide development feedback, and identify growth opportunities. Reviews and analyzes member feedback, complaints, and escalations to identify root causes and implement corrective actions. Regularly conduct quality assurance audits to ensure service delivery aligns with organizational standards, policies, and member expectations. Provides a point of escalation for complex or high priority member issues, ensuring timely resolution and follow-up. Fosters a positive team culture based on mutual respect, accountability, and collaboration. Oversees the training and development of team members, ensuring they have the knowledge and resources to succeed in<br>
their roles.</li><li>
Takes member inquiries via any channel as needed, and assist members with account related questions and answers about products, services and consumer loans; research/resolves problems within their authority. Assists with opening accounts, loan applications, and assisting members electronically when needed. Takes on other tasks or projects to support employees, other managers, and credit union operations. Works with Virtual Services Representatives to focus on exceptional delivery of the end-to end member experience.</li><li>
Monitors and analyzes key performance indicators (KPIs), including call response times, issue resolution, member satisfaction scores, and team productivity. Provides regular reports and updates to leadership on team performance, member feedback, and opportunities for improvement. Uses data to make informed decisions and recommendations to drive operational improvements, enhancements to workflow, and technology processes. Refers problems that are beyond their authority to the next level supervisor with their recommendations. Conducts appropriate research and seeks to resolve problems within their authority. Performs quality control on all necessary documents and processes relating to the overall member experience, account and loan processes, and funding. Acts as backup to the Senior Virtual Services Manager in their absence.</li><li>
Performs other job-related duties as assigned.</li></ul><p><b>
Experience:</b> Three years to five years of similar or related experience. Minimum two years of supervisory experience. Experience in using multiple communication tools, contact center software, and CRM systems.</p><p><b>
Education:</b> A high school education or GED.</p><p><b>
Interpersonal Skills:</b> Work iWork involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.</p><p><b>
Other Skills:</b></p><ul><li>
Excellent customer service skills</li><li>
Strong ability to motivate, guide, and manage a team to achieve high performance and<br>
service excellence.</li><li>
Ability to interact with all levels of management, employees, peers, and members</li><li>
Strong verbal and written skills</li><li>
Knowledge of basic mathematics</li><li>
Ability to prioritize and organize job tasks.</li><li>
Ability to perform multiple tasks simultaneously while under strict time deadlines without sacrificing quality of output.
</li><li>Ability to carry out detailed written and oral instructions.</li></ul><p><b>
Physical Requirements: </b>While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary.</p><p><b>
Work Environment:</b> This job operates in a professional office environment. This role routinely uses standard office equipment and employees service visitors and members via omni channel resources including video, internet, phone, chat, and mail services.</p><p><b>
Insight Credit Union is an Equal Opportunity Employer, including Disability/Veterans</b></p></div>

Virtual Services Assistant Manager - Winter Springs Operations Center

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