service center representative

YMCA of Honolulu

<div>PAY RANGE: 
$20 per hour 
 
POSITION SUMMARY:
The Service Center Representative handles inbound and outbound customer service inquiries as well as sales transactions, support collections (AR), and customer registrations. All while maintaining positive client relationships through proactive outreach. 
ESSENTIAL FUNCTIONS/JOB DUTIES:<ul><li>
Handles inbound and outbound calls, emails, or chat interactions with professionalism and empathy.</li><li>
Addresses customer inquiries, complaints, and support issues in a timely and accurate manner.</li><li>
Documents customer interactions in CRM systems and escalates complex issues when necessary.</li><li>
Guides customers through product/service offerings and supports their purchasing journey.</li><li>
Upsells or cross-sells relevant products or services during interactions when appropriate.</li><li>
Accurately processes orders and transactions in the system, ensuring compliance with internal policies.</li><li>
Makes outbound calls to follow up on outstanding invoices or overdue accounts.</li><li>
Negotiates payment arrangements within established guidelines.</li><li>
Maintains accurate records of collection efforts and coordinates with finance teams as needed.</li><li>
Contacts leads generated from marketing campaigns, referrals, or web inquiries.</li><li>
Qualifies leads based on criteria such as interest, budget, and purchasing timeline.</li><li>
Schedules follow-ups and pass warm leads to the appropriate sales team members.</li><li>
Conducts periodic relationship-building calls with existing clients to ensure satisfaction.</li><li>
Identifies opportunities to enhance service delivery or offer additional solutions.</li><li>
Gathers client feedback and relay insights to relevant departments for improvement</li><li>
Assists customers in completing registration processes over the phone.</li><li>
Troubleshoots registration issues and provides step-by-step guidance.</li><li>
Verifies and updates customer data to ensure completeness and accuracy.</li></ul> 

QUALIFICATIONS: 
 
Skills/Knowledge:<ul><li>
Proven experience in a call center, customer service, or sales support role is a plus.</li><li>
Strong verbal and written communication skills.</li><li>
Proficient in using CRM platforms and call center software.</li><li>
Ability to multitask, prioritize, and manage time effectively.</li><li>
Basic knowledge of sales and collections practices is a plus.</li><li>
Able to relate effectively to diverse groups of people from all social and economic segments of the community.</li></ul>
Education/Training:<ul><li>
High school diploma or equivalent; college degree preferred.</li></ul><h3 class="jobSectionHeader">
WHY THE Y?:</h3><ul><li>
Free Y membership with employment</li><li>
Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*</li><li>
Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.</li></ul> 
Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.<ul><li> 
See job opportunities page for full details</li></ul>
Pa8djvOOeC</div>

Service Center Representative

DEFINITI LLC

<div>Description:

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what&rsquo;s next for their retirement plans.
PURPOSE OF POSITION
The Participant Service Center Representative (PSC Representative) provides outstanding customer service while handling incoming and outgoing phone calls, emails, and faxes for plan participants for assigned Definiti retirement plans. The PSC Representative assists with answering questions about account balances, helps to make withdrawals, transfer funds, or find additional resources.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Maintaining a positive, empathetic, and professional attitude towards participants and clients always and fellow team members</li><li>
Take participant calls and provide accurate, satisfactory answers to their queries and concerns</li><li>
De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>
Respond promptly to participants after thoroughly researching their questions</li><li>
Collaborate with other call center professionals to improve customer service</li><li>
Proficient in handling participant phone calls for assigned retirement plans (i.e., Daily RK Plans, DB Plans, DC Plans with outside recordkeepers)</li><li>
Proficient on assigned systems and websites (i.e., Relius Participant Website, Relius DB Utilities, outside recordkeeper websites)</li><li>
Determining plan eligibility</li></ul>
Requirements:

COMPETENCIES REQUIRED<ul><li>
Basic knowledge of retirement plan services and daily recordkeeping</li><li>
Ability to stay calm when customers are stressed or upset</li><li>
Experience working with customer support</li><li>
Experience working with Microsoft Office applications</li><li>
Time management focus, with attention to deadlines and timelines</li><li>
A track record of consistently meeting and/or exceeding performance expectations</li><li>
Positive attitude and dedication to our client&rsquo;s needs</li></ul> 
EDUCATION AND QUALIFICATIONS<ul><li>
High school diploma or GED required</li><li>
Associates degree preferred</li><li>
Minimum 2 years customer service experience (financial services industry a plus)</li><li>
Defined Benefit or Defined Contribution experience preferred</li><li>
Bilingual - English/Spanish a plus</li></ul>
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:<ul><li>
Ability to build rapport with others remotely while working productively with limited in-person interaction</li><li>
Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely</li><li>
Designate a quiet, and well-lit space free of as many distractions as possible</li><li>
Be online and available to work during designated business hours in local time zone</li><li>
Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus</li><li>
Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint</li></ul>
BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:<ul><li>
A virtual-first work philosophy for most jobs</li><li>
401(k) with up to 4% match</li><li>
Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn&rsquo;t accrue.</li><li>
12 paid holidays, 2 paid floating holidays, and your birthday is a holiday</li><li>
Paid Parental Leave</li><li>
A variety of medical, dental and vision plan options including Definiti subsidized premiums</li><li>
Company-paid life insurance and short-term disability insurance</li><li>
Bonus plan eligibility</li></ul></div>

Participant Service Center Representative - Inbound Call Center

Gilkey Window Company, Inc.

Company Overview Join a company with a reputation for excellence. Gilkey Window Company is looking for a friendly, organized, and motivated Customer Service Representative to join our team. This role is responsible for communicating with customers, scheduling appointments, and supporting our sales and service teams to ensure every homeowner receives an exceptional experience.Responsibilities<ul><li>Answer inbound calls from homeowners.</li><li>Schedule in-home appointments for sales and service teams</li><li>Follow up with customers regarding appointments and service requests</li><li>Enter and update customers information in company systems</li><li>Provide friendly and professional communication with every customer</li><li>Assist the sales team with scheduling and coordination</li></ul>Qualifications<ul><li>Strong phone and communication skills</li><li>Positive, friendly attitude</li><li>Organized and detail-oriented</li><li>Basic computer skills</li><li>Customer service or call center experience preferred but not required</li></ul>Pay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service / Call Center Representative

Makai Consulting, LLC

<div>Now Hiring &ndash; Townsend Dental (Full-Time)
Position: Phone Center Representative 
Location: Hinesville, GA (Liberty County) 
Company: Townsend Dental Dental 
767 Veterans Pkwy #102 Hinesville, GA 31313 
https://townsendfamilydentalcenter.com/ 
Join Our Team!
Townsend Family Dental is looking for a motivated and skilled Front Desk/Call Center Representative to support our dental team in providing exceptional patient care. This full-time position is perfect for someone who is passionate about dentistry, enjoys working in a fast-paced environment, and is eager to grow in the dental field. 

Join Our Team! 

We are looking for a Front Office Assistant to join our team of professionals at Myers Family Dental! In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring smooth office operations. If you have a warm and friendly personality, thrive in a fast-paced environment, and enjoy helping others, this is the perfect opportunity for you!
Key Responsibilities:
Patient Experience &amp; Front Desk Operations
<ul><li>Greet and check in patients with a welcoming and professional attitude.
</li><li>Ensure patient paperwork is completed accurately and efficiently.
</li><li>Handle patient inquiries in-person, over the phone, and via email.
</li><li>Maintain a positive and friendly atmosphere to enhance the patient experience.
</li></ul>Scheduling &amp; Coordination
<ul><li>Manage patient appointments and scheduling to maximize efficiency.
</li><li>Coordinate consultations and follow-ups with the dental team.
</li><li>Confirm appointments and communicate scheduling changes when necessary.
</li></ul>Administrative Support &amp; Office Management
<ul><li>Process insurance verifications and patient billing inquiries.
</li><li>Order and manage general office supplies to maintain a well-stocked front desk.
</li><li>Assist with maintaining patient records and compliance with HIPAA regulations.
</li><li>Support the team with other administrative duties as needed.
</li></ul>Call Center Representative Qualifications
<ul><li>Communication &amp; Interpersonal Skills: Clear, professional speaking and active listening with the ability to remain calm and empathetic in all customer interactions.
</li><li>Customer Service &amp; Problem Solving: Strong ability to handle inquiries, resolve issues efficiently, and provide helpful, solution-focused support.
</li><li>Technical &amp; Multitasking Abilities: Proficient with computers and call center systems, with the ability to navigate multiple tools and manage tasks simultaneously.
</li></ul>Required Skills &amp; Qualifications:
Experience: Proven work experience as a Front Office Representative in a dental practice (oral surgery experience preferred). 
Technical Skills: Strong ability to learn and adapt to dental management software. 
Insurance Knowledge: Understanding of dental insurance policies and billing processes. 
Communication: Excellent verbal and written communication skills. 
Professionalism: Professional attitude and appearance with strong customer service skills. 
Problem-Solving: Ability to be resourceful and proactive when challenges arise. 
Organization: Strong multitasking and time-management abilities to prioritize tasks effectively. 
Patient-Focused: A dedication to delivering outstanding patient care and service.
Why Join Us?
A supportive and team-oriented work environment 
Opportunity to work in a fast-growing, well-respected dental office 
Full-time position with occasional overtime opportunities
At Townsend Family Dental, we believe &ldquo;From the moment you walk in, everyone makes you feel like you are a part of a family.&rdquo;
Interested? Apply today and become a valued part of our growing team and/or email Marcus@makaihrc.com</div>

Phone Center Representative

Michigan First Credit Union

<div>Location : Address: 27000 Evergreen Location : City: Lathrup Village Location : Postal Code: 48076 Responsibilities:
<div>
Member Service Center Representative &ndash; 365 Live Call Center</div><div></div><div> 
Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week.</div><div></div><div> 
Available Shifts:</div><ul><li>
8am-5pm</li><li>
9am-6pm</li><li>
10am-7pm</li><li>
12p-9pm</li></ul><div>
Pay: This position has a starting pay of $18.00+/hour, based on experience.</div><div></div><div> 
Summary:</div><div></div><div> 
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we&rsquo;ve got the perfect position for you in our Call Center.</div><div> 
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you&rsquo;ll be challenged to deliver five-star service while building relationships with our members. We&rsquo;re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they&rsquo;ll be able to hang up the phone feeling confident and satisfied.</div><div></div><div> 
What You&rsquo;ll Do:</div><ul><li><div>
Deliver stellar service to credit union members. No slackers here!</div></li><li><div>
Serve as a face (well, voice!) for our brand. Happy, confident, positive &ndash; that&rsquo;s who we are.</div></li><li><div>
Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You&rsquo;ll need to be able to pinpoint a member&rsquo;s issue and talk them through the solution &ndash; whether it&rsquo;s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!</div></li><li><div>
Follow through. If you can deliver on promises and make sure all details are covered, you&rsquo;ll LOVE it here at Michigan First!</div></li></ul>
Qualifications:
<div>
What We Are Looking For:</div><ul><li>
Outgoing, personable candidates. You must truly love people to work here.</li><li>
Team members to work one of three shifts &ndash; we have opportunities around the clock!</li><li>
Previous retail/customer service experience.</li><li>
Call Center and/or financial institution experience is a plus.</li><li>
Strong computer skills. You&rsquo;ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!</li><li>
Education. You&rsquo;ll have to be able to learn our processes, products, and services quickly and thoroughly. That&rsquo;s what we&rsquo;re here for, after all! You&rsquo;ll need a high school diploma/GED. An Associate&rsquo;s degree in business or a related field is a plus!</li></ul>
Who We Are:
<div>
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we&rsquo;re still growing! We offer financial solutions for every life stage and seek to positively transform our members&rsquo; lives through personalized service that meets their unique needs.</div><div></div><div> 
Simply put, Michigan First Credit Union&rsquo;s sole mission is to provide the highest quality member experience. Working here, you&rsquo;ll get to participate in a strong culture, centered around service, professionalism, and growth.</div><div></div><div> 
Michigan First highlights:</div><ul><li>
500+ team members</li><li>
32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit</li><li>
Industry leader in community support and charitable giving through the Michigan First Foundation</li><li>
Member Services Call Center operates 24/7/365</li><li>
Over $1.5 Billion in assets</li></ul><div></div><div> 
Awards Michigan First Credit Union has been the proud recipient of:</div><ul><li>
2025 Best &amp; Brightest in the Nation</li><li>
2025 Best &amp; Brightest in Metro Detroit</li><li>
2025 Best &amp; Brightest in West Michigan</li><li>
2025 Best Credit Unions to Work For</li><li>
2025 Crain&rsquo;s Cool Places to Work in southeast Michigan</li><li>
2025 Detroit Free Press Top Workplaces</li><li>
2025 Financial Services Top Workplaces</li><li>
2025 Fall Culture Excellence Top Workplaces</li><li>
2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level</li><li>
2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)</li></ul><div> 
Benefits and perks of joining our award-winning team include:</div><ul><li>
Very competitive pay</li><li>
Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance</li><li>
401(k) - 100% match up to 5% deferral</li><li>
Tuition reimbursement for both Undergraduate and Graduate degree program</li><li>
Access to a complimentary concierge service that assists with nearly any item on your to-do list</li><li>
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms</li><li>
Wellness initiatives and events throughout the year to help team members stay healthy</li><li>
Loan discounts for certain secured and unsecured loans and mortgages</li><li>
Opportunities for pay increases, incentives and profit-sharing, based on performance</li><li>
Onsite subsidized top notch Cafe 26 for team members' use</li><li>
Onsite bowling center</li></ul><div></div><div> 
Michigan First Credit Union is an Equal Opportunity Employer.</div></div>

Member Service Representative

Array Behavioral Care

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array&rsquo;s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.
 Schedules Available: Part-Time (Sat/Su 8am-6:30pm and Sat/Sun 6pm-4:30am)
WHAT YOU&rsquo;LL DO<ul><li>
Handle a high volume of calls, requesting assistance with accessing behavioral health services</li><li>
Prioritize cases based on shifting needs and resources</li><li>
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations</li><li>
Document all requests and encounters into a database</li><li>
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators</li><li>
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed</li><li>
Other duties as assigned</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
 1-2 years of recent customer service experience</li><li>
1-2 years previous call center experience, strongly preferred</li><li>
Excellent time management and organization skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong computer skills; ability to work with multiple systems</li><li>
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products</li><li>
Prior experience with contact center systems or customer relationship databases</li><li>
Knowledge of medical and/or psychiatric terminology strongly preferred</li><li>
Ability to sit for an extended period of time</li></ul>
POSITION LOGISTICS<ul><li>
100% remote position</li><li>
Reports to the Senior Manager, Access Center</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Part-Time Access Center Representative

Hunter Dodge Chrylser Jeep Ram Fiat

Nissan of Van Nuys Looking for a full-time Service Department Business Development Center Representative (BDC) to handle our Service call center. In this role you will help increase overall service appointments for the dealership. This role also pays Bonuses and Commission Incentives.Bilinguals are strongly recommended to applyHourly pay starting at $18-$19 plus bonuses!Responsibilities<ul><li>Schedule Service Appointments</li><li>Facilitate inbound leads (phone, internet) and direct to appropriate internal staff</li><li>Contact customers (phone, email and text) to maintain and improve customer loyalty</li><li>Develop pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals</li><li>Assist in implementing customer campaigns and marketing projects</li><li>This role requires you to also assist the Service Department, with processing payments, as well as handing vehicles over to customers once their service is complete. Additional tasks maybe required as per Management.</li></ul>BILINGUAL SPEAKERS ARE STRONGLY ENCOURAGED TO APPLY!Job Type: Full-timePay: $3,100.00 - $6,000.00 per monthBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>BDC: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Nissan of Van Nuys, Service BDC, Call Center

Search 10000+ Service center representative jobs near you this March. New roles added regularly across leading industries. Apply today.