service center representative

UNC Charlotte

<div><div><div>General Information
</div><p></p><div><div><div><div><b>Vacancy Open to</b></div> <div>All Candidates</div>
</div><br>
<div><div><b>Employment Type</b></div> <div>Permanent - Full-time</div>
</div><br>
<div><div><b>If time-limited, note appointment end date</b></div>
</div><br>
<div></div><div><div><b>Hours per week</b></div> <div>40</div>
</div><br>
<div><div><b>Months per year</b></div> <div>12</div>
</div><br>
<div><div><b>Position Number</b></div> <div>009570</div>
</div><br>
<div><div><b>NC Salary Grade Equivalency</b></div> <div>NC02</div>
</div><br>
<div><div><b>Classification Title</b></div> <div>Admin Support Associate - Journey</div>
</div><br>
<div><div><b>Working Title</b></div> <div>FM 311 Customer Service Center Liaison</div>
</div><br>
<div><div><b>Salary Range</b></div> <div>$33,540 - $42,779</div>
</div><br>
<div><div><b>Anticipate Hiring Range</b></div> <div>$33,540 - $39,745</div>
</div><br>
<div><div><b>FLSA Status</b></div> <div>Non Exempt</div>
</div><br>
<div><div><b>Division</b></div> <div>Business Affairs</div>
</div><br>
<div><div><b>Department</b></div> <div>Facilities Management (Adm)</div>
</div><br>
<div><div><b>Work Unit</b></div> <div>Facilities Management AVC</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div>REMOTE position 11:00 am &ndash; 8:00 pm; Tuesday &ndash; Saturday with a possibility of shift change to include Sundays and/or PRN hours as deemed necessary. The incumbent must reside within a commutable 100-mile radius of campus.</div>
</div><br>
<div><div><b>Primary Purpose of Position</b></div>
<div>This position serves as a FM 311 Customer Service Center Liaison &ndash; with responsibility for monitoring the FM 311 Customer Service Center phone lines and providing timely responses to customer inquiries via phone, email, or chat. Additionally, this position will assist with the creation and closing of work order requests.</div>
</div><br>
<div><div><b>Minimum Education/Experience</b></div>
<div><b>Required Minimum Qualifications:</b><br>
<br>
Graduation from high school, or an equivalent combination of education and experience.<br>
<br>
Note: Some state job postings state you can qualify by an &lsquo;equivalent combination of education and experience.&rsquo; If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.</div>
</div><br>
<div><div><b>Essential Job Duties</b></div>
<div><div>The Administrative Support Associate provides support to the Facilities Operations unit. Duties include, but are not limited to:</div><ul>
<li>Answer phone calls, enter accurate data, maintain spreadsheets, and perform other professional requirements in an office setting.</li>
<li>Work with all personality types to accomplish business needs.</li>
<li>Build and maintain effective, productive customer relations.</li>
<li>Interact with customers, supervisors, and others from multiple departments.</li>
<li>Develop and maintain effective working relationships with others to encourage and support communication and teamwork.</li>
<li>Communicate with management to obtain an understanding of the organization&rsquo;s mission and objectives.</li>
<li>Maintain a high level of service aptitude and program knowledge.</li>
<li>Independently make decisions using sound professional judgement, in accordance with established policies and procedures.</li>
<li>Demonstrate respectful, courteous professionalism and integrity at all times.</li>
</ul></div>
</div><br>
<div><div><b>Other Work Responsibilities</b></div>
<ul><li>Maintain accurate information logs and forms, which include work requests.</li>
<li>Resolve customer issues by adhering to established Facilities Operations policies and procedures.</li>
<li>Perform other related duties as assigned and/or delegated.</li>
</ul>
</div><br>
<div><div><b>Departmental Preferred Experience, Skills, Training/Education</b></div>
<ul><li>Administrative support experience preferred.</li>
<li>Ability to multitask and remain calm and composed in high-stress situations. Ability to foster and create an atmosphere of teamwork.</li>
<li>Effective skills in verbal, written, and interpersonal communications, and the ability to follow written and verbal instructions.Ability to effectively communicate the English language (reading, writing, interpretation, and comprehension).</li>
<li>Computer literacy is required, with knowledge and skills in Google Chrome, Microsoft Office Suite, and a willingness to learn new programs.</li>
<li>Valid driver&rsquo;s license. Administrative Support Specialist may operate assigned vehicles on and/or off campus and must possess, maintain, or obtain a valid driver&rsquo;s license upon appointment to the position. Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.</li>
</ul>
</div><br>
<div><div><b>Necessary Licenses or Certifications</b></div>
</div><br>
<div></div><div><div><b>Work Location</b></div> <div>FM - Finance and Business Operations</div>
</div><br>
<div><div><b>Posting date</b></div> <div>06/11/2026</div>
</div><br>
<div><div><b>Closing date</b></div> <div>06/18/2026</div>
</div><br>
<div><div><b>Proposed Hire Date</b></div> <div>07/01/2026</div>
</div><br>
<div><div><b>Contact Information</b></div>
</div><br>
<div></div><div><div><b>Special Notes to Applicants</b></div>
<ul><li>Please include the supervisor&rsquo;s name and contact information in the job application.</li>
<li>The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report</li>
<li>The Search Committee will not contact references without first verifying permission with the<br>
finalist.</li>
<li>Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.</li>
<li>Do not write &lsquo;see resume&rsquo; on your application when completing the job duties section.</li>
<li>UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/</li></ul></div></div></div></div></div>

FM 311 Customer Service Center Liaison

Seacoast Bank

<div><p><b>This is a TEMPORARY position.</b></p>
<p><b>
*Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*</b></p>
<p>
About the Organization:</p>
<p>
Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. &ldquo;We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.&rdquo; -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance.</p>
<p>
About the Position:</p>
<p><b>
Are you a people person with a passion for helping others?</b></p>
<p>
Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team as a Temporary Customer Contact Center Representative. As a Temporary Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support.</p>
<p><b>
What you'll do as a Temporary Customer Contact Center Representative:</b></p>
<ul>
<li>Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions.</li>
<li>Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience.</li>
<li>Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals.</li>
<li>Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance.</li>
</ul>
<p>For more information on becoming a Customer Contact Center Representative, please see the attached job description.</p>
<p>
Temporary Customer Contact Center Representative Requirements:</p>
<p><b>
Minimum</b>:</p>
<ul>
<li>High school diploma or equivalent required, one year in a customer service/retail environment.</li>
<li>Must be able to attend work regularly and on time and perform position requirements with little supervision.
</li><li>Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior.</li>
<li>Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours.</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending</li></ul><br>
<p></p>
<p><b><i>
Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.</i></b></p>
<p><b><i>
Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.</i></b></p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Temporary Customer Contact Center Representative - The Villages

Scherzinger

<div><p><b>Customer Service Representative &ndash; Scherzinger Pest Control</b></p>
<p><b>
Pay:</b> <i>$17.10/hr + Sales Commission</i><br>
<b>Job Type:</b> Full-Time</p>
<p><b>
Hiring Now!</b> We&rsquo;re looking for a customer-focused, upbeat representative to handle inbound calls, schedule pest control services, and help customers choose the right treatment plan. If you enjoy helping people and earning extra through commissions, this role is for you!</p>
<p><b>
Responsibilities:</b></p>
<ul><li>
Answer calls/emails and schedule service appointments</li><li>
Provide service and pricing information</li><li>
Process payments &amp; update customer accounts</li><li>
Earn commission on service plan sales</li></ul>
<p><b>
Qualifications:</b></p>
<ul><li>
Strong communication &amp; customer service skills</li><li>
Comfortable multitasking in a fast-paced environment</li><li>
Prior call center or service experience is a plus</li></ul>
<p><b>
Benefits:</b></p>
<ul><li>
$17.10/hr starting pay</li><li>
Sales commission opportunities</li><li>
PTO &amp; benefits</li></ul>
<p><b>
Apply today to join an established &amp; growing, customer-friendly pest control team!</b></p></div>

Customer Service Representative

UAB Medicine

<div><div><div><div><p>Work Schedule: Full Time, Monday - Friday, 8am - 5pm<br>
Work Location: Access Call Center, Remote<br>
<br>
The Access Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Access Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the Access Center Associate position within one year of starting position.<br>
<br>
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
</p>
</div><div><div><b>Position Requirements:</b><br>
EDUCATION AND EXPERIENCE:<br>
Required: High School diploma or equivalent.
<br>
Preferred: Customer service or related experience.<br>
This position is 100% remote, and the ideal candidate must provide:<br>
<br>
<ul><li>High speed internet access</li><li>Dedicated, secure and safe workspace.</li><li>Noise-free environment to take patient calls.</li></ul><br>
TRAITS &amp; SKILLS:
<br>
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one&rsquo;s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
</div>
</div></div><p>UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.</p></div></div>

Access Center Representative - Access Call Center

D Luxe Car Care

<p>D Luxe Car Care is currently hiring a <b>Call Center Representative</b> to join our growing team in Dubai.</p><p>We are looking for a confident and customer-focused individual who can handle customer inquiries and provide excellent service in both Arabic and English.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming and outgoing customer calls professionally</li><li>Provide accurate information about services and packages</li><li>Assist customers with bookings and inquiries</li><li>Maintain high levels of customer satisfaction</li><li>Coordinate with internal teams when needed</li><li>Record and update customer information in the system</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in Arabic and English (spoken &amp; written)</li><li>Previous experience in call center or customer service is a plus</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and professional behavior</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary</li><li>Growth opportunities within the company</li><li>Professional and supportive work environment</li><li>Training provided</li></ul><p>الراتب المدفوع: AED٢٬٠٠٠٫٠٠&nbsp;لكل ساعة</p><p>موقع العمل: بشكل شخصي</p>

Call Center Representative (Arabic & English Speaker)

Innovations Community Mental Health Center

<p></p><div><p>Business Development &amp; Marketing Representative</p><p>
Innovations Community Mental Health Center &ndash; Dallas, TX<br>
Field-Based Role | Flexible Structure | Competitive Compensation</p><p>
Are you experienced in obtaining psychiatric and behavioral health referrals and building high-impact community partnerships?</p><p>
Innovations Community Mental Health Center is a full-service outpatient behavioral health provider serving children through geriatric populations across Texas via telehealth and throughout the DFW Metroplex in person. Our mission is to deliver compassionate, person-centered psychiatric and therapeutic care that supports healing, recovery, and long-term stability.</p><p>
We are seeking a motivated, relationship-driven Business Development &amp; Marketing Representative with direct experience generating psychiatric and behavioral health referrals. This is a primarily field-based role focused on building strategic referral networks and increasing census across our programs.</p><p>
This opportunity may be structured as W2 or contract-based compensation, depending on experience and performance alignment.</p><p>
What You&rsquo;ll Do</p><p>
Build, nurture, and expand psychiatric referral partnerships with:</p><ul><li>
Primary care physicians and specialty practices</li><li>
Hospitals and emergency departments</li><li>
Inpatient psychiatric units and discharge planners</li><li>
PHP/IOP programs</li><li>
Schools and school counselors</li><li>
Social service agencies</li><li>
Criminal justice entities</li><li>
Managed care organizations</li><li>
Employers and EAP programs</li></ul><p>
Actively obtain and manage behavioral health referrals through in-person outreach, structured presentations, and strategic networking.</p><p>
Represent Innovations at community events, healthcare meetings, and professional forums.</p><p>
Educate referral sources on levels of care, intake criteria, payer acceptance, turnaround times, and clinical capabilities.</p><p>
Collaborate with intake and clinical leadership to ensure smooth onboarding and timely admissions.</p><p>
Track referral trends, conversion rates, and outreach metrics to support growth initiatives.</p><p>
Required Qualifications</p><ul><li>
Proven experience obtaining psychiatric or behavioral health referrals</li><li>
Prior experience in outpatient behavioral health, hospital behavioral health, PHP/IOP, discharge planning, or similar setting</li><li>
Established referral relationships within the mental health ecosystem strongly preferred</li><li>
Understanding of Medicaid, Medicare, and managed care referral processes</li><li>
Strong interpersonal, presentation, and relationship-building skills</li><li>
Self-motivated and results-oriented</li></ul><p>
Must have reliable transportation for consistent community outreach.</p><p>
Why Join Innovations?</p><p>
Innovations Community Mental Health Center is committed to expanding access to high-quality behavioral health services. You will work alongside psychiatrists, psychiatric nurse practitioners, therapists, QMHPs, and case managers dedicated to evidence-based care and measurable outcomes.</p><p>
We are expanding intentionally and seeking individuals who understand the importance of strong psychiatric referral pipelines.</p><p>
Our Motto: Healing starts with Innovation.</p></div>

Business Development Specialist & Marketing Liaison

Advanced Urology

<div><p><b>Job Title &ndash; Position Description: </b>Patient Representative I/Call Center Scheduling Coordinator</p><p><b>
Reports to: </b>Team Lead</p><p><b>
 </b><b>MISSION</b></p><p>
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.</p><p><b>
OUTCOMES</b></p><ul><li>
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.</li><li>
Using excellent customer service skills, communicates in an effective and professional manner across all modalities.</li><li>
Ensure optimal customer service by utilizing provided feedback to enhance patient experience<i>.</i></li><li>
Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.</li><li>
Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.</li></ul><p><b>
COMPETENCIES</b></p><p><b>
Job Related Competencies:</b></p><ul><li><b>
Action Oriented:</b><b> </b>Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li><b>
Demonstrates Self Awareness:</b><b> </b>Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.</li><li><b>
Resourcefulness:</b> Securing and deploying resources effectively and efficiently.</li><li><b>
Tech Savvy:</b><b> </b>Anticipating and adopting innovation in business building digital and technology applications.</li></ul><p><b>
Cultural Competencies:</b></p><p>
Advanced Values:</p><ul><li><b>
People</b><ul><li><b>
Collaborates:</b><b> </b>Building partnerships and working collaboratively with others to meet shared objectives</li></ul></li><li><b>
Heart</b><ul><li><b>
Patient Focus:</b><b> </b>Building strong patient relationships and delivering patient centric solutions</li></ul></li><li><b>
Service</b><ul><li><b>
Instills Trust:</b><b> </b>Gaining the confidence and trust of others through honesty, integrity, and authenticity</li></ul></li><li><b>
Excellence</b><ul><li><b>
Cultivates Innovation:</b><b> </b>Creating new and better ways for the organization to be successful</li></ul></li></ul><p>
Behaviors:</p><ul><li><b>
Being Resilient:</b><ul><li>
Rebounding from setback and adversity when facing difficult situations</li></ul></li><li><b>
Self-Development:</b><ul><li>
Actively seeking new ways to grow and be challenged using both formal and informal development challenges</li></ul></li><li><b>
Optimizes Work Processes:</b><ul><li>
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul></li><li><b>
Professional Communication:</b><ul><li>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone</li></ul></li></ul><p></p><p><b><br>
QUALIFICATIONS</b></p><p><b>
Basic Qualifications:</b></p><p>
Education:</p><ul><li>
High School Diploma or GED</li></ul><p>
Previous, Job Relevant Work Experience: Level 1</p><ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul><p>
Previous, Job Relevant Work Experience: Level 2</p><ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
2-3 years of call center experience</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul><p><b>
Preferred Qualifications:</b></p><p>
Previous, Job Relevant Work Experience:</p><ul><li>
3+ years of customer experience</li><li>
Working experience in call center setting</li><li>
Working experience in healthcare setting</li><li>
Working knowledge of healthcare insurance benefits</li><li>
Fluent in Spanish</li></ul></div>

Patient Representative I/Call Center Scheduling Coordinator

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