service center representative

Banner Health

<div>Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Administrative Services
Estimated Pay Range:
$20.01 - $30.01 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0<div><div><div><div><div><div><div><div><div>
As a Senior Service Center Representative for Banner Plans &amp; Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution.
As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between, 6am-9pm, (No guaranteed hours but expectation is 40 hours each week) Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided when this is necessary.) Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. MUST RESIDE IN THE STATE OF AZ. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:<ul><li>
Competitive wages</li><li>
Paid orientation</li><li>
Flexible Schedules (select positions)</li><li>
Fewer Shifts Cancelled</li><li>
Weekly pay</li><li>
403(b) Pre-tax retirement</li><li>
Resources for living (Employee Assistance Program)</li><li>
MyWell-Being (Wellness program)</li><li>
Discount Entertainment tickets</li><li>
Restaurant/Shopping discounts</li></ul>
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.</div></div></div></div></div></div></div></div></div>
POSITION SUMMARY 
This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions. 
 
CORE FUNCTIONS 
1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 
 
2. Provides training and informational/reference resources for the service center. 
 
3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 
 
4. Provides direction and leadership in daily work and workflow of a service center team. 
 
5. Works on special projects as assigned. 
 
7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. 
 
Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company&rsquo;s customer information systems, as well as developing and maintaining a fundamental knowledge of the organization&rsquo;s benefit plans. 
 
PREFERRED QUALIFICATIONS 
Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior Service Center Representative

DEFINITI LLC

<div>Description:

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what&rsquo;s next for their retirement plans.
PURPOSE OF POSITION
The Participant Service Center Representative (PSC Representative) provides outstanding customer service while handling incoming and outgoing phone calls, emails, and faxes for plan participants for assigned Definiti retirement plans. The PSC Representative assists with answering questions about account balances, helps to make withdrawals, transfer funds, or find additional resources.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Maintaining a positive, empathetic, and professional attitude towards participants and clients always and fellow team members</li><li>
Take participant calls and provide accurate, satisfactory answers to their queries and concerns</li><li>
De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>
Respond promptly to participants after thoroughly researching their questions</li><li>
Collaborate with other call center professionals to improve customer service</li><li>
Proficient in handling participant phone calls for assigned retirement plans (i.e., Daily RK Plans, DB Plans, DC Plans with outside recordkeepers)</li><li>
Proficient on assigned systems and websites (i.e., Relius Participant Website, Relius DB Utilities, outside recordkeeper websites)</li><li>
Determining plan eligibility</li></ul>
Requirements:

COMPETENCIES REQUIRED<ul><li>
Basic knowledge of retirement plan services and daily recordkeeping</li><li>
Ability to stay calm when customers are stressed or upset</li><li>
Experience working with customer support</li><li>
Experience working with Microsoft Office applications</li><li>
Time management focus, with attention to deadlines and timelines</li><li>
A track record of consistently meeting and/or exceeding performance expectations</li><li>
Positive attitude and dedication to our client&rsquo;s needs</li></ul> 
EDUCATION AND QUALIFICATIONS<ul><li>
High school diploma or GED required</li><li>
Associates degree preferred</li><li>
Minimum 2 years customer service experience (financial services industry a plus)</li><li>
Defined Benefit or Defined Contribution experience preferred</li><li>
Bilingual - English/Spanish a plus</li></ul>
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:<ul><li>
Ability to build rapport with others remotely while working productively with limited in-person interaction</li><li>
Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely</li><li>
Designate a quiet, and well-lit space free of as many distractions as possible</li><li>
Be online and available to work during designated business hours in local time zone</li><li>
Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus</li><li>
Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint</li></ul>
BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:<ul><li>
A virtual-first work philosophy for most jobs</li><li>
401(k) with up to 4% match</li><li>
Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn&rsquo;t accrue.</li><li>
12 paid holidays, 2 paid floating holidays, and your birthday is a holiday</li><li>
Paid Parental Leave</li><li>
A variety of medical, dental and vision plan options including Definiti subsidized premiums</li><li>
Company-paid life insurance and short-term disability insurance</li><li>
Bonus plan eligibility</li></ul></div>

Participant Service Center Representative - Inbound Call Center

Office1

<div>
 
 At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!
 
 
 
 
 What is Office1?
 
 
 
 As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technological needs which has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.
 
 
 
 Come help us shape the future!
 
 
 
 We are looking for an experienced Call Center Representative to join our Customer Service Concierge's team who will provide top quality customer service when supporting our customers in an effective, efficient manner, and in accordance with the company policy and service standards.
 
 
 
 What You'll Be Doing (Note: This is an onsite position Mon-Fri, 8am-5pm - no remote work or hybrid schedule available)
 
 
 
 <ul>
 <li>
 Taking incoming calls for all service-related questions with internal and external customers.
 </li>
 <li>
 Initiating service requests, dispatching technicians, and answering general contract questions.
 </li>
 <li>
 Identifying, researching, and resolving customer issues within available systems.
 </li>
 <li>
 Following-up on customer service calls and inquires that are not immediately resolved.
 </li>
 <li>
 Taking supply calls and inputting supply orders; assisting sales team with questions.
 </li>
 <li>
 Generating monthly statements and providing administrative support.
 </li>
 <li>
 Making outbound A/R calls for collections and preparing invoices for mail distribution.
 
 
 </li>
 </ul>
 
 Desired Skills, Experience, And Education
 
 
 
 <ul>
 <li>
 High school or equivalent with ability to learn and implement new knowledge quickly.
 </li>
 <li>
 Prior customer service call center experience in relatable field.
 </li>
 <li>
 Understanding of office administration and bookkeeping procedures.
 </li>
 <li>
 Proficient in Microsoft Office suite (i.e., Word, Excel, Outlook, etc.).
 </li>
 <li>
 Experience in maintaining confidentiality of all sensitive matters and information.
 </li>
 <li>
 Ability to deliver results within assigned timelines and demonstrate a sound work ethic.
 </li>
 <li>
 Outstanding organizational, time management, and attention to detail skills.
 </li>
 <li>
 Ability to multi-task, take initiative, establish priorities, and take ownership of work.
 </li>
 <li>
 Excellent interpersonal, oral, and written communication skills.
 </li>
 <li>
 Strong analytical and problem-solving skills; possess cultural awareness and sensitivity.
 </li>
 <li>
 Positive, can-do attitude with the ability to build positive working relationships with a wide variety of individuals and management.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As part of Office1, you'll receive world class benefits, including:
 
 
 Medical, dental, and vision (with a generous contribution)
 
 
 Vacation Time and Paid Personal Time Off
 
 
 Supplemental Benefits (STD/LTD, Life, Accident, Critical Illness)
 
 
 401K Matching
 
 
 
 Diversity
 
 
 
 Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Customer Service Call Center Representative

Hunter Dodge Chrylser Jeep Ram Fiat

Nissan of Van Nuys Looking for a full-time Service Department Business Development Center Representative (BDC) to handle our Service call center. In this role you will help increase overall service appointments for the dealership. This role also pays Bonuses and Commission Incentives.Bilinguals are strongly recommended to applyHourly pay starting at $18-$19 plus bonuses!Responsibilities<ul><li>Schedule Service Appointments</li><li>Facilitate inbound leads (phone, internet) and direct to appropriate internal staff</li><li>Contact customers (phone, email and text) to maintain and improve customer loyalty</li><li>Develop pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals</li><li>Assist in implementing customer campaigns and marketing projects</li><li>This role requires you to also assist the Service Department, with processing payments, as well as handing vehicles over to customers once their service is complete. Additional tasks maybe required as per Management.</li></ul>BILINGUAL SPEAKERS ARE STRONGLY ENCOURAGED TO APPLY!Job Type: Full-timePay: $3,100.00 - $6,000.00 per monthBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>BDC: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Nissan of Van Nuys, Service BDC, Call Center

Array Behavioral Care

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array&rsquo;s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.
 Schedules Available: Part-Time (Sat/Su 8am-6:30pm and Sat/Sun 6pm-4:30am)
WHAT YOU&rsquo;LL DO<ul><li>
Handle a high volume of calls, requesting assistance with accessing behavioral health services</li><li>
Prioritize cases based on shifting needs and resources</li><li>
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations</li><li>
Document all requests and encounters into a database</li><li>
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators</li><li>
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed</li><li>
Other duties as assigned</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
 1-2 years of recent customer service experience</li><li>
1-2 years previous call center experience, strongly preferred</li><li>
Excellent time management and organization skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong computer skills; ability to work with multiple systems</li><li>
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products</li><li>
Prior experience with contact center systems or customer relationship databases</li><li>
Knowledge of medical and/or psychiatric terminology strongly preferred</li><li>
Ability to sit for an extended period of time</li></ul>
POSITION LOGISTICS<ul><li>
100% remote position</li><li>
Reports to the Senior Manager, Access Center</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Part-Time Access Center Representative

West Gate Bank

HOURS OF WORK:Part-Time, Monday through Friday from 7:00am-12:00pm.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.Location:6003 Old Cheney Road, Lincoln, NE 68516DESCRIPTION:Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.ROLES AND RESPONSIBILITIES:<ul><li>Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.</li><li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.</li><li>Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.</li><li>Cross-sell bank products and services based on customer needs in accordance with the banks&rsquo; program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.</li><li>Update the system with messages regarding ATM/debit cards and service charges.</li><li>Perform customer requested research, including printing statement and check copies.</li><li>Input, maintain and/ or delete ATM and debit cards within system.</li><li>Monitor the invalid address report and attempt to track down customers and obtain updated information.</li><li>Document and track all call details and follow up work.</li><li>Cross train on tasks performed by the Retail Service Department.</li><li>Cross train on tasks performed by the Mortgage Banking Associates.</li><li>Review duplicate item reports and balance daily teller totals.</li><li>Perform other duties as assigned which could include on or off phone tasks.</li></ul>EDUCATION and/or EXPERIENCE:<ul><li>Previous call center or customer service experience helpful.</li><li>Previous experience with retail banking (specifically deposit functions) helpful.</li><li>General math and typing skills are necessary.</li><li>Previous experience with Jack Henry banking system helpful.</li><li>Must be comfortable with Windows-based computer programs.</li></ul>SKILLS:<ul><li>High level of accuracy and attention to detail required.</li><li>Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.</li><li>Ability to manage and complete multiple tasks quickly and accurately.</li><li>Ability to follow instructions as given and work independently.</li><li>Ability to handle confidential customer and bank information.</li><li>Ability to communicate orally and in writing in a professional manner.</li><li>High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.</li></ul>OFFICE ENVIRONMENT &amp; PHYSICAL DEMANDS:Normal office environment with little exposure to excessive noise, dirt, temperatures and the like. Typically sitting at a desk or table, intermittently standing or stooping and occasional lifting of 50 lbs. or less.The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.TO APPLY:Please fill out an application online or mail your resume to the address below.Human Resources P.O. Box 82603 Lincoln, NE 68501-2603 Phone: 402-434-3456Job Type: Part-timePay: From $18.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Lincoln, NE 68516 (Preferred)</li></ul>Ability to Relocate:<ul><li>Lincoln, NE 68516: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Part-time Solutions Center Call Representative

St. Charles Health System

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, OR
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 TITLE: Centralized Service Representative
 REPORTS TO POSITION: Ambulatory Access Director or Delegate
 DEPARTMENT: Patient Access Services
 DATE LAST REVIEWED: March 2026
 
OUR VISION: Creating America’s healthiest community, together.
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.
 
POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Responsible for accurately creating or locating patient accounts in the electronic health record system.
 
Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
 
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.
 
Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
 
Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
 
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
 
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.
 
Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.
 
Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.
 
Addresses, deescalates or appropriately routes patient complaints or concerns.
 
Accesses and maintains all department specific files, programs and recall systems.
 
Actively participates in achieving organizational and department goals.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
 
Ability to work as part of a Care Team with providers and clinical staff.
 
Supports the vision, mission, and values of the organization in all respects.
 
Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Provides and maintains a safe environment for caregivers, patients, and guests.
 
Conducts all activities with the highest standards of professionalism and confidentiality.
 
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: N/A
 Preferred: N/A
 
EXPERIENCE: 
Required: Minimum one (1) year of paid customer service work experience.
 Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
 Must adapt quickly to frequent process changes and improvements.
 Is reliable, engaged, and provides feedback to inform process improvement.
 Attends all department, team, and company meetings as required.
 Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
 Requires strong communication, customer service, interpersonal skills and telephone etiquette.
 Ability to prioritize workflow according to pre-set instructions.
 Strong teamwork and collaborative skills.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 Ability to multi-task and work independently.
 Attention to detail.
 Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
Monday-Friday
 
Shift Start End Time: 
8am-5pm

Centralized Service Representative

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