service center representative

Baylor Scott & White Health

<div><p><b>JOB SUMMARY</b><br>
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The Human Resources (HR) Service Center Associate 1 serves as the first point of contact for the Shared Service Center (SSC) within an area of specialty or assignment. This position is responsible for receiving, routing, resolving and properly closing all HR inquiries by understanding the organization's processes, policies and procedures to investigate, resolve and facilitate the resolution of issues and questions.</p><p><b>
SALARY</b></p><div>
The pay range for this position is $18.10 (entry-level qualifications) - $27.15 (highly experienced) The specific rate will depend upon the successful candidate&rsquo;s specific qualifications and prior experience.<br>
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<b>ESSENTIAL FUNCTIONS OF THE ROLE</b><br>
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Serves as the first point of contact when employees and managers contact the SSC. Receives, routes, resolves and properly closes a multitude of inquiries, routing specialty questions to Tier 2 Specialists, HR Business Partners (HRBPs) or Centers of Expertise (COEs). Collaborates with appropriate SSC leadership, staff, COEs, HRBPs, HRIS or third parties to resolve complex inquiries or transactions as needed.<br>
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Assists employees and managers in navigating the HR portal, PeopleSoft or Oracle Cloud applications (i.e. Compensation, Learning, Performance Management, Recruitment Succession Planning and Talent Management). Guides employees and managers to general HR policies and procedural manual.<br>
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Provides data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes).<br>
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Fulfills employment verification requests.<br>
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Performs daily review of open case cues to ensure inquiries and requests are being resolved and closed properly and in a timely manner.<br>
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Partners with SSC Managers to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); identifies trends requiring COE policy and procedure review or consideration. Seeks opportunities to improve the quality, efficiency and effectiveness of individual and team work.<br>
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Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill, and experience. Maintains working knowledge of all HR and Payroll Operations, trends and developments within healthcare, HR and the organization. Work to enhance the capability of self.<br>
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Participates in the delivery of training for staff, SSC staff, other HR partners, SSC customers and third party vendor resources, where appropriate.<br>
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<b>KEY SUCCESS FACTORS</b><br>
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Prior call center experience a plus.<br>
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Prior CRM experience (i.e. operating a phone tree, routing calls, fielding inquiries through chat and phone) a plus.<br>
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Strong customer service skills.<br>
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Ability to use and navigate through multiple computer applications and databases to enter job data and personal data changes as well as to research and log customer inquiries (i.e. PeopleSoft, Oracle Cloud, ServiceNow).<br>
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Prior PeopleSoft, Oracle Cloud and Service Now applications experience highly desirable.<br>
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Familiarity with Microsoft O365 applications.<br>
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Excellent interpersonal, listening, verbal and written communication skills.<br>
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Ability to build strong cross functional relationships and interact effectively with all levels of staff and management.<br>
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Must be detail oriented, a self-starter and work well independently with limited direct supervision. Ability to work in a fast paced environment while maintaining accuracy and production requirements.<br>
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Ability to set and achieve goals on time.<br>
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<b>BENEFITS</b><br>
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Our competitive benefits package includes the following<br>
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level</div><p><b><br>
QUALIFICATIONS</b><br>
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- EDUCATION - H.S. Diploma/GED Equivalent<br>
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- EXPERIENCE - Less than 1 Year of Experience</p><ul><li>This is a phone position: experience at a call center preferred</li></ul></div>

HR Service Center Associate 1 (Hybrid)

Jing Hau

Call center representative vacancy in Medina Saudi Arabia <p>Arabic-Speaking Call Center Representative<br>We are seeking a motivated and customer-oriented individual to join our team as an Arabic-speaking Call Center Representative. This role is based in Medina, Saudi Arabia and is open to Egyptian nationals. As a Call Center Representative, you will be responsible for handling incoming calls from customers, providing them with excellent service, and resolving any issues they may have.<br><br>Requirements:<br>- Fluency in Arabic language (both written and spoken)<br>- Previous experience in a call center or customer service role<br>- Excellent communication skills<br>- Ability to multitask and work in a fast-paced environment<br>- Strong problem-solving skills<br>- Preference for candidates with accommodation already available in Medina<br><br>Responsibilities:<br>- Answering incoming calls from customers and providing them with assistance<br>- Resolving customer complaints or inquiries in a timely and professional manner<br>- Escalating complex issues to the appropriate department for resolution<br>- Maintaining accurate records of all communication with customers<br>- Ensuring high levels of customer satisfaction through excellent service delivery<br><br>We offer a competitive salary package along with accommodation for our employees. If you are fluent in Arabic and have previous experience in customer service, we would love to hear from you!</p><p>This job has no reviews yet. You can be the first!</p><p>Call center representative Jobs in Medina:</p><p>The most in-demand professions in Medina:</p><p>MEAT SLAUGHTERHOUSE WORKER PACKERS, SORTERS UKRAINE without work experience</p><p>Users also frequently search in these cities:</p><p>More professions from the category Culture - Hostess - Services sector:</p><p>Subscribe to our telegram </p><img src="https://www.jobg8.com/Tracking.aspx?vBomb1%2bz1onF9KmE034%2bSSIDpYQ6keYZu" width="0" height="0" />

Call center representative

Norton Healthcare

<div>Responsibilities:
<div>
The Pre Service representative sets the patient&rsquo;s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.</div>
Qualifications:
<div><b>
Required:</b></div><ul><li>
One year in Patient Registration, Insurance Verification, or Authorizations</li></ul><div><b>
Desired:</b></div><ul><li>
Three years Patient Access</li><li>
High School Diploma or GED</li></ul></div>

Pre-Service Representative, Days

Ace Marketing

<p>Ace Marketing</p><p>Full Job Description</p><p>The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.</p><p>Skills</p><ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li></ul><p>Shift: Evening/ Night</p><p>Job Types: Full-time, Part-time<br/>Pick &amp; Drop is available for females</p><p>Job Types: Full-time, Contract</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Call Center Agents/ CSR - 8pm to 3:30am (Females Only)

Elora Aesthetic Polyclinic

<p><b>Job Offer: Call Center Representative (Minimum of 2 years Clinic Experience Required)</b></p><p><b>Location: Dubai, United Arab Emirates, Jumeirah, Al Wasl Road</b></p><p><b>Clinic: Elora Aesthetic Polyclinic</b></p><p><b>About Us</b></p><p><b>Elora Aesthetic Polyclinic is a premium multi-disciplinary clinic located in Jumeirah, Dubai, offering advanced Aesthetic,Surgical, Dental,Physiotherapy and wellness services. We pride ourselves on delivering exceptional patient experience, luxurious atmosphere, and professional excellence.</b></p><p><b>Position Overview</b></p><p><b>We are looking for a Call Center Representative with previous experience in medical or aesthetic clinics. The ideal candidate will handle patient inquiries, appointment scheduling, follow-ups, and provide outstanding customer service that reflects the clinic&rsquo;s high standards.</b></p><p><b>Responsibilities</b></p><p>Answer incoming calls, WhatsApp messages, and online inquiries professionally and promptly</p><p>Schedule and confirm patient appointments and follow ups using clinic CRM system</p><p>Provide accurate information about services, offers, and doctors&rsquo; availability</p><p>Follow up with patients regarding their bookings, feedback, and after-care</p><p>Maintain confidentiality and professionalism at all times</p><p>Coordinate closely with the reception and marketing teams to ensure smooth communication</p><p>Responsible platforms are: Website, Email, WhatsApp, Instagram Direct message and phone calls.</p><p><b>Requirements</b></p><p>Proven experience as a Call Center Representative or Receptionist in a medical or aesthetic clinic (minimum 2 year preferred) + good standing certificate</p><p>Strong communication skills in English and Arabic</p><p>Customer-oriented attitude and ability to multitask</p><p>Familiarity with clinic software and CRM systems</p><p>Pleasant, confident phone manner and professional presentation</p><p>Job Type: Full-time</p><p>Pay: Up to AED7,000.00 per month</p><p>Experience:</p><ul><li>Clinics : 2 years (Required)</li></ul><p>Language:</p><ul><li>ARABIC (Required)</li></ul><p>License/Certification:</p><ul><li>Good Standing Certificate (Required)</li></ul>

Call Center Representative

Hickory Recovery Network

<div></div><div><div><div>Call Center Representative &ndash; Hickory Recovery Network</div><div>
Department: Admissions</div><div>
Direct Report To: Director of Admissions</div><div>
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required</div><div></div><div><br>
About the Role:</div><ul><li>
The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical &amp; Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.</li><li>
Casual work attire and shift differentials are available for some positions.</li></ul><div></div><div><br>
Why Hickory Recovery?</div><div>
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on</div><ul><li>
Delivering personalized, top tier care that fosters healing and improves wellbeing</li><li>
Ensuring every individual has access to the best possible support and treatment</li></ul><div>
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It&rsquo;s Hickory&rsquo;s primary goal to offer expert treatment for all we serve.</div><div></div><div><br>
What We Offer:</div><ul><li>
401k</li><li>
Dental insurance</li><li>
Flexible schedule</li><li>
Health insurance</li></ul></div><div><ul><li>
PTO</li><li>
Vision insurance</li><li>
Career development</li><li>
Mental health days</li><li>
Holiday pay</li></ul><div></div><div><br>
Job Qualifications:</div><ul><li>
High School diploma or equivalency required.</li><li>
An ability to learn quickly, multi-task, and utilize effective communication skills.</li><li>
Positive demeanor and clear understanding of professional boundaries with clients.</li><li>
Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.</li><li>
Dependability and punctuality are essential to this role.</li></ul><div></div><div><br>
Key Responsibilities:</div><ul><li>
Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.</li><li>
Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.</li><li>
Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.</li><li>
Minimum 1 year of employment as Call Center Representative I</li><li>
Not currently on any type of performance monitoring</li><li>
Maintains strict confidentiality of client information and records without exception.</li></ul></div><div><ul><li>
Clarity surrounding cultural sensitivity and professional boundaries.</li><li>
Attends all staff meetings and trainings as directed by supervisor.</li><li>
Review of incoming documentation to determine appropriate Level of Care</li><li>
Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.</li><li>
Quality Review and coaching of Call Center Rep I performance</li><li>
May assist in monitoring and distribution of incoming referrals.</li><li>
May assist in development, testing, and implementation of new processes and procedures as directed by Manager.</li><li>
Assist with arranging transportation of clients through use of State-funded services and company driver.</li><li>
Additional duties as assigned by Director of Admissions.</li></ul><div></div><div><br>
Compensation: Starting at $17.50</div><div></div><div><br>
For more information: www.hickorytreatmentcenters.com</div></div></div><p></p>

Fahad Tutors Academy

<p><b>Job Title: Customer Service Representative</b></p><p><i>We are actively seeking a Customer Support Representative to join our team at our North Nazimabad office. The ideal candidate must possess excellent communication skills, with a preference for proficiency in spoken English. Candidates with command over Excel and prior call center experience will be given priority.</i></p><p><b>Responsibilities:</b></p><ul><li>Answer customer calls promptly and provide accurate, satisfactory responses to inquiries and concerns</li><li>Cater to customer demands according to their specifications</li><li>Skillfully de-escalate situations involving dissatisfied customers, offering patient assistance and support</li></ul><p><b>Qualifications:</b></p><ul><li>Intermediate/Graduate level of education</li><li>Proficiency in spoken English (Preferred)</li><li>Strong verbal communication skills</li><li>Excellent active listening abilities</li><li>Possess a patient and empathetic attitude</li><li>Commissions &amp; Bonuses</li></ul><p><i>Attractive Bonuses &amp; Commissions</i></p><p><i>Attendance Allowance</i></p><p>Location: North Nazimabad</p><p>Experience: 0 to Max 2 Years</p><p>Education: Intermediate / BA / BCOM</p><p>If you have a passion for customer service, strong communication skills, and meet the qualifications outlined above, we encourage you to apply.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Sale Representative

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10000 service center representative jobs NEAR_ME

HR Service Center Associate 1 (Hybrid)

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