service center representative

DEFINITI LLC

<div>Description:

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what&rsquo;s next for their retirement plans.
PURPOSE OF POSITION
The Participant Service Center Representative (PSC Representative) provides outstanding customer service while handling incoming and outgoing phone calls, emails, and faxes for plan participants for assigned Definiti retirement plans. The PSC Representative assists with answering questions about account balances, helps to make withdrawals, transfer funds, or find additional resources.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Maintaining a positive, empathetic, and professional attitude towards participants and clients always and fellow team members</li><li>
Take participant calls and provide accurate, satisfactory answers to their queries and concerns</li><li>
De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>
Respond promptly to participants after thoroughly researching their questions</li><li>
Collaborate with other call center professionals to improve customer service</li><li>
Proficient in handling participant phone calls for assigned retirement plans (i.e., Daily RK Plans, DB Plans, DC Plans with outside recordkeepers)</li><li>
Proficient on assigned systems and websites (i.e., Relius Participant Website, Relius DB Utilities, outside recordkeeper websites)</li><li>
Determining plan eligibility</li></ul>
Requirements:

COMPETENCIES REQUIRED<ul><li>
Basic knowledge of retirement plan services and daily recordkeeping</li><li>
Ability to stay calm when customers are stressed or upset</li><li>
Experience working with customer support</li><li>
Experience working with Microsoft Office applications</li><li>
Time management focus, with attention to deadlines and timelines</li><li>
A track record of consistently meeting and/or exceeding performance expectations</li><li>
Positive attitude and dedication to our client&rsquo;s needs</li></ul> 
EDUCATION AND QUALIFICATIONS<ul><li>
High school diploma or GED required</li><li>
Associates degree preferred</li><li>
Minimum 2 years customer service experience (financial services industry a plus)</li><li>
Defined Benefit or Defined Contribution experience preferred</li><li>
Bilingual - English/Spanish a plus</li></ul>
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:<ul><li>
Ability to build rapport with others remotely while working productively with limited in-person interaction</li><li>
Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely</li><li>
Designate a quiet, and well-lit space free of as many distractions as possible</li><li>
Be online and available to work during designated business hours in local time zone</li><li>
Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus</li><li>
Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint</li></ul>
BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:<ul><li>
A virtual-first work philosophy for most jobs</li><li>
401(k) with up to 4% match</li><li>
Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn&rsquo;t accrue.</li><li>
12 paid holidays, 2 paid floating holidays, and your birthday is a holiday</li><li>
Paid Parental Leave</li><li>
A variety of medical, dental and vision plan options including Definiti subsidized premiums</li><li>
Company-paid life insurance and short-term disability insurance</li><li>
Bonus plan eligibility</li></ul></div>

Participant Service Center Representative - Inbound Call Center

Array Behavioral Care

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array&rsquo;s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.
 Schedules Available: Part-Time (Sat/Su 8am-6:30pm and Sat/Sun 6pm-4:30am)
WHAT YOU&rsquo;LL DO<ul><li>
Handle a high volume of calls, requesting assistance with accessing behavioral health services</li><li>
Prioritize cases based on shifting needs and resources</li><li>
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations</li><li>
Document all requests and encounters into a database</li><li>
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators</li><li>
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed</li><li>
Other duties as assigned</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
 1-2 years of recent customer service experience</li><li>
1-2 years previous call center experience, strongly preferred</li><li>
Excellent time management and organization skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong computer skills; ability to work with multiple systems</li><li>
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products</li><li>
Prior experience with contact center systems or customer relationship databases</li><li>
Knowledge of medical and/or psychiatric terminology strongly preferred</li><li>
Ability to sit for an extended period of time</li></ul>
POSITION LOGISTICS<ul><li>
100% remote position</li><li>
Reports to the Senior Manager, Access Center</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Part-Time Access Center Representative

Hunter Dodge Chrylser Jeep Ram Fiat

Nissan of Van Nuys Looking for a full-time Service Department Business Development Center Representative (BDC) to handle our Service call center. In this role you will help increase overall service appointments for the dealership. This role also pays Bonuses and Commission Incentives.Bilinguals are strongly recommended to applyHourly pay starting at $18-$19 plus bonuses!Responsibilities<ul><li>Schedule Service Appointments</li><li>Facilitate inbound leads (phone, internet) and direct to appropriate internal staff</li><li>Contact customers (phone, email and text) to maintain and improve customer loyalty</li><li>Develop pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals</li><li>Assist in implementing customer campaigns and marketing projects</li><li>This role requires you to also assist the Service Department, with processing payments, as well as handing vehicles over to customers once their service is complete. Additional tasks maybe required as per Management.</li></ul>BILINGUAL SPEAKERS ARE STRONGLY ENCOURAGED TO APPLY!Job Type: Full-timePay: $3,100.00 - $6,000.00 per monthBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>BDC: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Nissan of Van Nuys, Service BDC, Call Center

West Gate Bank

HOURS OF WORK:Part-Time, Monday through Friday from 7:00am-12:00pm.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.Location:6003 Old Cheney Road, Lincoln, NE 68516DESCRIPTION:Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.ROLES AND RESPONSIBILITIES:<ul><li>Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.</li><li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.</li><li>Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.</li><li>Cross-sell bank products and services based on customer needs in accordance with the banks&rsquo; program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.</li><li>Update the system with messages regarding ATM/debit cards and service charges.</li><li>Perform customer requested research, including printing statement and check copies.</li><li>Input, maintain and/ or delete ATM and debit cards within system.</li><li>Monitor the invalid address report and attempt to track down customers and obtain updated information.</li><li>Document and track all call details and follow up work.</li><li>Cross train on tasks performed by the Retail Service Department.</li><li>Cross train on tasks performed by the Mortgage Banking Associates.</li><li>Review duplicate item reports and balance daily teller totals.</li><li>Perform other duties as assigned which could include on or off phone tasks.</li></ul>EDUCATION and/or EXPERIENCE:<ul><li>Previous call center or customer service experience helpful.</li><li>Previous experience with retail banking (specifically deposit functions) helpful.</li><li>General math and typing skills are necessary.</li><li>Previous experience with Jack Henry banking system helpful.</li><li>Must be comfortable with Windows-based computer programs.</li></ul>SKILLS:<ul><li>High level of accuracy and attention to detail required.</li><li>Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.</li><li>Ability to manage and complete multiple tasks quickly and accurately.</li><li>Ability to follow instructions as given and work independently.</li><li>Ability to handle confidential customer and bank information.</li><li>Ability to communicate orally and in writing in a professional manner.</li><li>High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.</li></ul>OFFICE ENVIRONMENT &amp; PHYSICAL DEMANDS:Normal office environment with little exposure to excessive noise, dirt, temperatures and the like. Typically sitting at a desk or table, intermittently standing or stooping and occasional lifting of 50 lbs. or less.The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.TO APPLY:Please fill out an application online or mail your resume to the address below.Human Resources P.O. Box 82603 Lincoln, NE 68501-2603 Phone: 402-434-3456Job Type: Part-timePay: From $18.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Lincoln, NE 68516 (Preferred)</li></ul>Ability to Relocate:<ul><li>Lincoln, NE 68516: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Part-time Solutions Center Call Representative

St. Charles Health System

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, OR
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 TITLE: Centralized Service Representative
 REPORTS TO POSITION: Ambulatory Access Director or Delegate
 DEPARTMENT: Patient Access Services
 DATE LAST REVIEWED: March 2026
 
OUR VISION: Creating America’s healthiest community, together.
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.
 
POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Responsible for accurately creating or locating patient accounts in the electronic health record system.
 
Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
 
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.
 
Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
 
Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
 
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
 
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.
 
Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.
 
Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.
 
Addresses, deescalates or appropriately routes patient complaints or concerns.
 
Accesses and maintains all department specific files, programs and recall systems.
 
Actively participates in achieving organizational and department goals.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
 
Ability to work as part of a Care Team with providers and clinical staff.
 
Supports the vision, mission, and values of the organization in all respects.
 
Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Provides and maintains a safe environment for caregivers, patients, and guests.
 
Conducts all activities with the highest standards of professionalism and confidentiality.
 
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: N/A
 Preferred: N/A
 
EXPERIENCE: 
Required: Minimum one (1) year of paid customer service work experience.
 Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
 Must adapt quickly to frequent process changes and improvements.
 Is reliable, engaged, and provides feedback to inform process improvement.
 Attends all department, team, and company meetings as required.
 Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
 Requires strong communication, customer service, interpersonal skills and telephone etiquette.
 Ability to prioritize workflow according to pre-set instructions.
 Strong teamwork and collaborative skills.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 Ability to multi-task and work independently.
 Attention to detail.
 Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
Monday-Friday
 
Shift Start End Time: 
8am-5pm

Centralized Service Representative

Peoples Security Bank & Trust

<div>
 
 Description
 
 
 
 
 
 This is a hybrid position with one day per week in the office. Training will be conducted on-site during the initial 90-day probationary period. Candidates must reside within a commutable distance of Emrick, PA.
 
 
 
 
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Offer customer service support. Whether by phone, email, live chat or other customer interaction, Client Service Center representatives are front-line employees who help resolve customers? questions and concerns, they are responsible for helping customers find what they?re looking for and addressing complaints with a particular emphasis on delivering an excellent customer experience.
 </li>
 <li>
 Build sustainable relationships and trust with customers and team members through open and interactive communication. Identify and assess customers? needs. Generate sales leads to achieve satisfaction and an excellent customer experience.
 </li>
 <li>
 Assists with various tasks and services in the daily operations functions to obtain a high degree of accuracy in daily processes. Assumes responsibilities for various projects and other related duties as assigned or directed. Assists in developing effective and efficient processes to maximize resources.
 </li>
 <li>
 Participates in ongoing training and education of all rules, regulations and guidance pertaining to the bank?s Client Services Center requirements. Participate in continuing education opportunities such as webinars, seminars, etc., to increase customer service and bank knowledge.
 </li>
 <li>
 Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements. Assists in the development of written policies and procedures to ensure consistency in processes, assists with maintenance and compliance of DR/Cope procedures. Responsible for complying with the Client Services Center and any other related bank Remote and Hybrid Schedules and policies if a remote work environment is an option.
 </li>
 <li>
 Responsible for responding to inquiries or requests for information; reporting pertinent information to the immediate supervisor; coordinating work within the department, as well as with other departments; providing periodic reports; ensuring the department?s compliance with operating policies, regulations and procedures and outside regulatory requirements; communicating with appropriate management and staff. Assists in coordinating and implementing procedure changes/updates to meet Operations and Retail needs.
 
 
 </li>
 </ul>
 
 Support And Service
 
 
 
 <ul>
 <li>
 Provides telephone, chat and email support for customers and branch staff as needed. Achieve satisfaction, build sustainable relationships and trust with customers and team members through open and interactive communication. Provide direct service to the customer as appropriate.
 </li>
 <li>
 Utilizes full range of Bank products and services to effectively maximize the Bank?s relationship with customers; maintains current knowledge of new products, identify product needs of customers to build relationships.
 </li>
 <li>
 Strives to achieve excellent customer service, team work and participates in creating a positive and supportive work environment and company culture.
 
 
 </li>
 </ul>
 
 Essential Duties
 
 
 
 Performs various duties to support the Deposit Operations Department functions as follows:
 
 
 <ul>
 <li>
 Support and Service
 </li>
 <li>
 Manage large amounts of inbound and outbound calls, email and live chats in a timely manner. Identify customer?s needs, clarify information, research every issue and provide solutions and appropriate follow-up.
 </li>
 <li>
 Direct telephone calls to the proper individuals or department in the Bank where the need can be satisfied and strive for a low transfer rate.
 </li>
 <li>
 Provide direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describe and sells products and services of the Bank, etc.
 </li>
 <li>
 Utilize full range of Bank products and services to effectively maximize the Bank?s relationship with customers; inform caller of products; refer customers to appropriate sales staff; maintains current knowledge of new products, identify product needs of customer to build relationships.
 </li>
 <li>
 Ongoing education and training to improve knowledge and performance of bank products and customer service.
 </li>
 <li>
 Monitor and reviews:
 </li>
 <li>
 Maintain awareness of various Bank functions in order to provide assistance to customers in areas of Bank products and services, Online Services, Loans, Debit Card, and ATM support.
 </li>
 <li>
 Risk Mitigation:
 </li>
 <li>
 Responsible for completing all bank and department assigned and required policy reviews, compliance tests and other trainings.
 </li>
 <li>
 Stay educated in awareness of elder abuse, Identify theft and any other suspicious or fraud activity.
 </li>
 <li>
 Report suspected Elder abuse and/or suspicious activity to bank Security Officer.
 </li>
 <li>
 Understand and comply with the Incidence response procedures.
 </li>
 <li>
 Audit: Assists with audit/Exam document request preparation and inquiries.
 
 
 </li>
 </ul>
 
 Ancillary Duties
 
 
 
 <ul>
 <li>
 Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.
 
 
 Peoples Security Bank and Trust Company is an Equal Opportunity Employer
 
 
 #PM26
 
 
 
 Requirements
 
 
 
 
 Basic Qualifications:
 
 
 
 
 Education/Training:
 
 A High school diploma or equivalent required; specialized bank operations training/education preferred.
 
 
 
 Skill(s):
 
 Must demonstrate excellent customer service, interpersonal relations and communicative skills; good mathematical skills; time management skills; moderate problem solving and analytical skills; project management skills; moderate PC skills; moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint.
 
 
 
 Experience:
 
 A minimum of one (1) year of related experience normally required.
 
 
 PI84370b316514-25448-39617928
</div>

Bilingual Client Services Center Representative

Macy's

Please go to MacysJobs.com today to apply and see all detail.Are you ready to bring your amazing self to work?At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.Job SummaryThe At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.What we can offer you<ul><li>An inclusive, challenging, and refreshingly fun work environment</li><li>Competitive pay and benefits rooted in principles of equity</li><li>Performance incentives and annual merit review</li><li>Merchandise discounts</li><li>Health and Wellness Benefits across medical, dental, vision, and additional insurance</li><li>Retirement Savings Plan with 401k match opportunity</li><li>Employee Assistance Program (mental health counseling and legal/financial advice)</li><li>Resources for continuous learning, career growth, and leadership development</li><li>Paid Time Off</li><li>Fully-Funded education benefits - may include 100% of tuition, books, and fees</li><li>Colleague Resource Groups (CRGs) and give-back/volunteer opportunities</li></ul>What you will do<ul><li>Greet &amp; connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience</li><li>Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.</li><li>Offer options and solutions to customers to complete the sale</li><li>Wrap-Up the moment to close out the customer&rsquo;s shopping journey, celebrating their purchases and sharing in their excitement</li><li>Assist customers in all aspects of the total store experience, including customers using devices to shop and compare</li><li>Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free</li><li>Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer</li><li>Demonstrate knowledge of store products and services to drive sales and minimize returns</li><li>Sell gift cards and work to resolve customers&rsquo; Macy&rsquo;s card issues, as needed.</li><li>Follow store&rsquo;s audit policies and procedures</li><li>Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures</li></ul>Skills You Will Need<ul><li>Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.</li><li>Communication: Comfortable communicating with customers virtually, via phone, and in person.</li><li>Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.</li><li>Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.</li><li>Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy&rsquo;s educational resources.</li><li>Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.</li><li>Collaboration: Partnership with the total team to drive sales and deliver the customer experience</li></ul>Who you are<ul><li>Focused on upholding Macy&rsquo;s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate</li><li>Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.</li><li>Enjoy meeting people, learning about them, and sharing information.</li><li>Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.</li><li>You can handle electronic devices with no problem.</li><li>Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.</li><li>No Education or Experience Required.</li></ul>Essential Physical Requirements<ul><li>Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.</li><li>Frequent use of computers and handheld electronic equipment.</li><li>Reaching, including above eye level, crouching, kneeling, stooping and color vision.</li><li>This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.</li><li>Lifting and moving items weighing up to 30 lbs.</li></ul>About Macy'sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.Bring your creativity, energy and ideas to the Macy's team &ndash; Apply Today! Job Type: Part-timePay: $17.13 - $20.35 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

At Your Service Center Associate PT

Search 10000+ Service center representative jobs near you this June. New roles added regularly across leading industries. Apply today.