service center supervisor

اورنچ مصر

<div>About the job Supervisor, IN Skill Center
<div>Purpose of the job

Act as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.

Also to work on web development projects using frontend and backend programming languages.

Duties and responsibilities 
<ul><li>
Provide technical support for all Nodes within the group in all areas, planning, development, and operation using all available resources within Orange Egypt.</li><li>
Ensure answering all Orange group inquiries in a timely manner and with required quality.</li><li>
Build and maintain network of business partners within Orange Egypt and to be able to give the required group technical support in all fields.</li><li>
Help in troubleshooting critical or unusual issues that are raised during any of the new trials.</li><li>
Develop new tools using frontend/backend programming languages based on affiliates needs.</li><li>
Update and fix tools created by the team based on affiliates needs.</li><li>
Find out new methods &amp; techniques for improving the network Quality and cost.</li><li>
Interface with different Ericsson and Orange Egypt teams (Engineering, operation, optimization, and rollout) to plan for the features trials.</li><li>
Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.</li><li>
Set default parameters and setup templates for new features activation to be used by other teams.</li><li>
Support Orange technical Skill Center in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.</li><li>
Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.</li><li>
Support Orange technical Skill Centers and Orange Affiliates in the areas of Product assurance.</li><li>
Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.</li><li>
Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.</li><li>
Responsible for Continuous Improvement of Supplier Performance.</li><li>
Monitor equipment field Performance.</li><li>
Ensure effectiveness of Improvement Actions.</li></ul>

Job specification 
Education 
B.Sc. in Telecommunication and Electronics Engineering

Experience 
Minimum 1 years of experience,

Job description 
 
Technical experience in Shell scripting (Unix/Linux) ,SQL, Java, Python. 
Experience in charging systems OCS Nodes
 
Technical experience in PHP, HTML and CSS. 
Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
 
Good knowledge of network E2E architecture and performance is preferred.

Skills and abilities

Excellent communication skills. 
Customer orientation. 
Planning and follow up skills. 
Handle conflicts. 
Very solid analytical skills.</div></div>

Supervisor, IN Skill Center

Dayton Freight

<div>Overview:
<div></div><ul><li>
Stable and growing organization</li><li>
Competitive weekly pay</li><li>
Quick advancement</li><li>
Professional, positive and people-centered work environment</li><li>
Modern facilities</li><li>
Clean, late model equipment</li><li>
Comprehensive benefits package: Health, Dental, Vision, AD&amp;D, etc.</li><li>
Paid holidays (8); paid vacation and personal days</li><li>
401(k) plan, Company Match</li></ul>
Responsibilities:
<div>
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate&rsquo;s objectives.</div><ul><li>
Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions</li><li>
Maintains excellent communication with external and internal customers</li><li>
Analyzes revenue statistics</li><li>
Identifies sales opportunities and develops customer solutions</li><li>
Keeps fully informed of competitor developments</li><li>
Recruits, qualifies, interviews, hires, trains and develops Service Center personnel</li><li>
Develops sales/marketing action plans to maximize territory revenue</li><li>
Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies</li><li>
Understands and complies with Dayton Freight&rsquo;s safety practices including DOT, EPA, ICC and OSHA rules and regulations</li><li>
Evaluates all freight claims</li><li>
Ensures that Service Center premises are protected and maintained</li><li>
Facilitates informational meetings with Service Center team members</li><li>
Effectively handles special assignments as directed</li></ul>
Qualifications:
<ul><li>Knowledge of the LTL/ Transportation Industry</li><li>
Managed Drivers and Dock Workers</li><li>
Managed a Sales staff</li><li>
Has been responsible for developing and following a budget</li><li>
Legally eligible to work in the United States</li><li>
Fluent in English</li></ul>
Benefits:
<ul><li>Stable and growing organization</li><li>
Competitive weekly pay</li><li>
Quick advancement</li><li>
Professional, positive and people-centered work environment</li><li>
Modern facilities</li><li>
Clean, late model equipment</li><li>
Comprehensive benefits package: Health, Dental, Vision, AD&amp;D, etc.</li><li>
Paid holidays (8); paid vacation and personal days</li><li>
401(k) plan, Company Match</li></ul></div><div></div>

Service Center Manager

Target

<div>
 
 
 About us:
 
 
 
 
 
 
 As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
 
 
 Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
 
 
 
 Overview about TII
 
 
 
 
 
 
 At Target, we have a timeless purpose and a proven strategy. And that hasn&rsquo;t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target&rsquo;s global team and has more than 4,000 team members supporting the company&rsquo;s global strategy and operations.
 
 
 
 The Target Enterprise Services (TES)
 
 organization is close to the action when it comes to communication&mdash;whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target&rsquo;s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service&mdash;from the inside out&mdash;through enterprise services our people can count on.
 
 
 TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard&reg; Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target&rsquo;s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
 
 
 
 
 
 Guest-facing contact centers that directly impact Target&rsquo;s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard&reg; Guest Services (Guest Contact, Fulfillment and Legal &amp; Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.
 
 
 
 
 
 As a
 
 Manager in Guest Services,
 
 you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat. You will be responsible for leading, motivating, and developing your team and other team members; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will be responsible for producing significant business results and driving all aspects of team performance. You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals. You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
 
 
 
 
 
 
 About you:
 
 
 <ul>
 <li>
 Bachelors Degree or more from Accredited Universities
 </li>
 <li>
 Overall experience of 8-10 years in contact center, Financial Service operations or retail services with minimum
 </li>
 <li>
 2+ years of leadership experience in guest service oriented and/or call center environment
 </li>
 <li>
 Previous experience in e-commerce or retail leadership
 </li>
 <li>
 Able to demonstrate a high level of initiative, organize your time, and are committed to delivering strong results.
 </li>
 <li>
 Strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.
 </li>
 <li>
 High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
 </li>
 <li>
 
 Openness to work in rotational shifts across 24/7, preferably working in US time zones
 
 </li>
 </ul>
 
 
</div>

Orange

<div><div>Purpose of the job
Act as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.
Also to work on web development projects using frontend and backend programming languages.
Duties and responsibilities 
<ul><li>
Provide technical support for all Nodes within the group in all areas, planning, development, and operation using all available resources within Orange Egypt.</li><li>
Ensure answering all Orange group inquiries in a timely manner and with required quality.</li><li>
Build and maintain network of business partners within Orange Egypt and to be able to give the required group technical support in all fields.</li><li>
Help in troubleshooting critical or unusual issues that are raised during any of the new trials.</li><li>
Develop new tools using frontend/backend programming languages based on affiliates needs.</li><li>
Update and fix tools created by the team based on affiliates needs.</li><li>
Find out new methods &amp; techniques for improving the network Quality and cost.</li><li>
Interface with different Ericsson and Orange Egypt teams (Engineering, operation, optimization, and rollout) to plan for the features trials.</li><li>
Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.</li><li>
Set default parameters and setup templates for new features activation to be used by other teams.</li><li>
Support Orange technical Skill Center in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.</li><li>
Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.</li><li>
Support Orange technical Skill Centers and Orange Affiliates in the areas of Product assurance.</li><li>
Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.</li><li>
Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.</li><li>
Responsible for Continuous Improvement of Supplier Performance.</li><li>
Monitor equipment field Performance.</li><li>
Ensure effectiveness of Improvement Actions.</li></ul>
Job specification 
Education 
B.Sc. in Telecommunication and Electronics Engineering
Experience 
Minimum 1 years of experience,
Job description 
 
Technical experience in Shell scripting (Unix/Linux) ,SQL, Java, Python. 
Experience in charging systems OCS Nodes
 
Technical experience in PHP, HTML and CSS. 
Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
 
Good knowledge of network E2E architecture and performance is preferred.
Skills and abilities
Excellent communication skills. 
Customer orientation. 
Planning and follow up skills. 
Handle conflicts. 
Very solid analytical skills.
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Wright County Community Action

Job Summary:The purpose of the Head Start Teacher is to plan and implement daily Head Start center-based activities for enrolled families and children. This position must also assist the Site Supervisor with the supervision of Head Start center- based staff and operations.Education and Experience&middot; Bachelor's or Associate degree in Early Childhood Education, Family Development, Social Work, or other human services related field or have a Child Development Associate Credential (CDA) or are working toward obtaining a Child Development Associate Credential.&middot; Classroom or Head Start experience as an Early Childhood Educator.&middot; Must meet State Licensing requirements for First Aid training, CPR training, Child Passenger Safety training, physical examination and Applicant Background Studies.&middot; Experience and ability to work with Spanish speaking parents and children.&middot; Experience within a Head Start classroom is preferred.Required Skills and Abilities&middot; Ability to relate to and work cooperatively with staff and parent committees.&middot; Ability to relate to and work comfortably with parents and children of low-income families, children with special needs and their parents and parents and children of diverse backgrounds.&middot; Must be able to attend occasional night or Saturday meetings, trainings, outreach or committees as required.&middot; Knowledge of and ability to work with inter-agency preschool education, human services, and related providers.&middot; Must have access to transportation for regular, local business and travel.&middot; Must be able to utilize and operate computers in daily operations.&middot; Must be able to act as bus monitor&middot; Abilities in Spanish, desired.Job Functions and Responsibilities:SUPERVISORY RESPONSIBILITIES&middot; Monitor and supervise the overall environment of the center, including center aide and volunteer interactions with each other, enrolled children and their families, and collaborating service providers/during the appropriate shift.&middot; Assist the Center Supervisor in the planning and implementation of the education component.&middot; Communicate with Program Manager and appropriate coordinators/specialist regarding maintenance, improvements and issues when necessary for the center to meet Head Start performance standards and state licensing requirements.&middot; Attend other job related meetings and functions, as requested.&middot; Participate in center staff meetings to discuss center operations, share program information and facilitate cooperative, professional communication between staff.&middot; Develop center aide and volunteer potential by delegating tasks appropriate with their interest and qualifications.&middot; Assist with the ongoing observations/and yearly evaluations/of center aide.&middot; Model professional attitudes and behaviors toward the program, staff, and enrolled children&middot; Assume Center Supervisor duties and responsibilities in absence of Center Supervisor.&middot; Must be able to utilize and operate computers in daily operations.CENTER RESPONSIBILITIES&middot; Ensure that center site is maintained in accordance with program standards and projects a positive image of Wright County Community Action and Head Start.&middot; Plan, implement and monitor, with parent and staff assistance, developmentally appropriate learning activities in keeping with the program's philosophy for enrolled children.&middot; Conduct ongoing health, nutrition, and developmental observations/assessments of enrolledchildren, using established curriculum tools, in accordance with Head Start Performance Standards and Federally mandated outcomes.&middot; Implementation with site staff under the direction of the nutrition specialist, WCCA Head Start's nutrition standards including grocery acquisition, food service, sanitation, record keeping and occasional meal planning.&middot; Maintain accurate and complete children files and other documentation necessary to program operation.&middot; Conduct home visits and conferences with families of enrolled children in compliance with the center options guidelines.&middot; Integrate individual service areas into classroom curriculum to ensure a comprehensive program.&middot; Responsible for on-going parent contacts and follow-up on service plan requirements, for 17 - 20 enrolled families and children.&middot; Develop and maintain cooperative, friendly and professional relationships with enrolled children and their families, Head Start staff, and service providers collaborating with the local program.&middot; Schedule and attend quarterly mediator meetings; attend staffing of enrolled children, staff meeting and in- services, and other assigned professional functions.&middot; Coordinate, with site staff and assigned Team Leader, implementation of program's parent involvement activities, including volunteer orientation, monthly parent meetings, and promotion of special events.&middot; Arrange field trips and related transportation in accordance with program policies and procedures.&middot; Responsible to distribute work-time between child interaction hours, documentation of activities and parent contact time.&middot; Act as a bus monitor on assigned routes.&middot; Perform all other duties as assigned.Statement of Understanding:The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list or responsibilities, duties, and skills required. Furthermore, they do not establish a contract of employment and are subject to change at the discretion of Wright County Community Action.Job Type: Part-timePay: $23.47 - $25.29 per hourBenefits:<ul><li>Flexible schedule</li><li>Professional development assistance</li></ul>Work Location: In person

Head Start Substitute Teacher

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

Continuity Global Solutions

<div><h3 class="jobSectionHeader">Emergency Operations Center (EOC) Supervisor</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Emergency Operations Center (EOC) Supervisor is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the Contracting Officer&rsquo;s Representative (COR).
This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and maintain accountability of all Emergency Operations Center Technicians.
</li><li>Comply with all instructions and guidance provided by the COR.
</li><li>Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer&rsquo;s Log) documenting all significant occurrences during each 24-hour shift.
</li><li>Assist U.S. Government personnel with receiving, reacting to, and reporting Commander&rsquo;s Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
</li><li>Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
</li><li>Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
</li><li>Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
</li><li>Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
</li><li>Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
</li><li>Ensure accountability and proper maintenance of all assigned communications and operational equipment.
</li><li>Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
</li></ul>Requirements<ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
</li><li>Military experience may be waiverable in special circumstances with COR approval.
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
</li><li>Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments.</li></ul></div>

Emergency Operations Center (EOC) Supervisor

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