service center supervisor

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met</li><li>
20% Drives Engagement - Supports the building and developing of an effective and high performing team through training, coaching, and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires</li><li>
15% Drives Results - Maintains statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership</li><li>
15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position typically reports to Contact Center Manager</li><li>
This position has 6+ Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
No travel required.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)</li><li>
1+ year of previous leadership experience</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
1</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div><p></p>

HR Services Contact Center - Supervisor (Remote)

Luxury Watches

<p>We are a luxury watch service center and are looking forward to expanding our team.</p><p>We are currently looking to hire the below positions;</p><p>Supervisor</p><p>Oversee the service center operations</p><p>Schedule and coordinate with the team</p><p>Create a positive environment</p><p>Presentable and well spoken</p><p>Technician:</p><p>Skilled professionals with attention to detail.</p><p>Presentable well spoken and hygienic</p><p>Training will be provided</p><p>Good communication (Tagalog will be an added advantage)</p><p>Interested candidates kindly share your CV and we shall get back to you</p><p>Job Type: Full-time</p><p>Pay: KD250.000 - KD350.000 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your visa type?</li><li>What is your current salary?</li><li>What is your salary expectation?</li></ul><p>Work Location: In person</p>

Service Technician/Supervisor

Grifols

<div></div><div><div><div><div><div><p>Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.</p></div></div><div><br>
<div></div>
</div><br>
</div></div><div><b>JOB TITLE: </b>SENIOR OPERATIONS SUPERVISOR</div><br>
<div></div>
<div><b>
Summary:</b></div>
<div>
The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.</div><br>
<div></div>
<div><b>
Primary Responsibilities:</b></div>
<ul>
<li>Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
</li><li>Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. This includes providing shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
</li><li>Creates employee schedules to accommodate donor cycles.
</li><li>Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels
</li><li>Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and correct center deficiencies.
</li><li>Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
</li><li>Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
</li><li>Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
</li><li>Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.
</li><li>Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
</li><li>Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
</li><li>Attends all required training sessions, staff meetings, etc.
</li><li>Ensures that accurate and thorough documentation of necessary records is performed.
</li><li>Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
</li><li>Submits timely and accurate reports as required by the Center Manager
</li><li>Assists in the control of center donor funds as determined by the Center Manager
</li><li>Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
</li><li>Maintains active communication with other service areas to ensure accurate documentation and quality.
</li><li>Leads by example in promoting a culture of safety, teamwork, and accountability.
</li><li>Reports all unsafe situations or conditions to area lead, supervisor or manager.
</li><li>May be trained to repair plasma center equipment.
</li><li>Assists the Center Manager in any task necessary in pursuit of company objectives.</li></ul><br>
<div>
</div><div>This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.</div><div><br>
</div><div><b>Education</b>:</div>
<div>
<ul><li>High school diploma or GED.
</li></ul><ul><li>Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
</li></ul><ul><li>CPR Certified</li></ul></div><br>
<div>
</div><div><b>Experience</b>:</div>
<div>
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.</div><br>
<div></div>
<div><b>
Equivalency</b>: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate&rsquo;s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.</div><br>
<div></div>
<div><b>
Knowledge | Skills | Abilities:</b></div>
<div>
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOP&rsquo;s and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.</div><br>
<div></div>
<div><b>
Occupational Demands Form # 73</b>:</div>
<div>
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment is required such as protective eyewear, garments, gloves, and cold gear. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch, or sit on one's heels on rare occasion. Infrequently bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity is essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.</div><br>
<div></div>
<div><b>
Compensation and Benefits:
</b></div><div>This position is eligible to participate in up to 15% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!</div><br>
<div></div>
<div>
&ldquo;We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers.&rdquo;</div><br>
<div></div>
<div>
</div><div><b>Third Party Agency and Recruiter Notice:
</b></div><div>Agencies that present a candidate MUST have an active, nonexpired <b>Grifols Agency Master Services Agreement</b> with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms, or they will be considered a Grifols candidate.</div><br>
<div></div>
<div><i>
</i></div><div><b><i>EEO</i></b><b><i>
</i></b></div><div><b>Grifols</b> <i>provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. </i>We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws, including but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.</div>
<p></p>
<p><b>Location: NORTH AMERICA : USA : AR-Russellville</b></p>
<div><b>
Center Address: </b>1105 W Main St, Russellville, AR 72801</div>
<p><b>
Contact:</b><b> </b>Alex S. Contreras, <i>Senior Talent Acquisition Partner</i> &ndash; (213) 219-5494 <b>| </b><b>acontreras@grifols.com</b></p><br>
<p>
</p><p>Learn more about Grifols</p>
<ul>
<li>Follow us on<b> Facebook:</b> https://www.facebook.com/grifolsplasma1940/
</li><li>Follow us on<b> LinkedIn:</b> https://www.linkedin.com/company/grifols/<br>
</li>
</ul><div></div><div>To find more jobs with<b> Grifols:</b> https://grifols.jobs</div></div>

Senior Operations Supervisor for Plasma Center

<div>
 Req176382
 <br/>
 <br/>
 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met
  </li>
  <li>
   20% Drives Engagement - Supports the building and developing of an effective and high performing team through training, coaching, and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires
  </li>
  <li>
   15% Drives Results - Maintains statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership
  </li>
  <li>
   15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This position typically reports to Contact Center Manager
  </li>
  <li>
   This position has 6+ Direct Reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No travel required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
  <li>
   Must be legally permitted to work in the United States.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of Microsoft Office Suite
  </li>
  <li>
   Working knowledge of Tableau
  </li>
  <li>
   Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  </li>
  <li>
   Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
  </li>
  <li>
   1+ year of previous leadership experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional education
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional years of experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Action Oriented
  </li>
  <li>
   Collaborates
  </li>
  <li>
   Drives Engagement
  </li>
  <li>
   Communicates Effectively
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Drives Results
  </li>
 </ul>
</div>


Dayton Freight

<div>Overview:<div></div><div><br>
As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers&rsquo; freight in an error-free manner.</div><div></div><div><b><br>
Shifts Available:</b></div><ul><li>
2:00 AM - 11:00 AM</li><li>
2:00 PM - 11:00 PM</li></ul>
Responsibilities:
<ul><li>Compile production and service records and measure conformance to standards</li><li>
Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations</li><li>
Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements</li><li>
Set up appointment freight deliveries</li><li>
Perform and or assists with billing, rating, manifesting and analysis of freight weight and size</li><li>
Maintain excellent communication with external and internal customers</li><li>
Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation</li><li>
In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel</li><li>
Ensure that Service Center premises are protected and maintained</li><li>
Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies</li><li>
Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations</li><li>
Assist with the facilitation of information meetings with Service Center team members</li><li>
Effectively handle special assignments as directed</li></ul>
Qualifications:
<ul><li>Knowledge of the LTL/ Transportation Industry</li><li>
Has managed Drivers and Dockworkers</li><li>
Knowledge of the surrounding geographical area to the Service Center</li></ul>
Physical Demands: This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material-handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits:
<ul><li>Stable and growing organization</li><li>
Competitive weekly pay</li><li>
Quick advancement</li><li>
Professional, positive and people-centered work environment</li><li>
Modern facilities</li><li>
Clean, late model equipment</li><li>
Comprehensive benefits package: Health, Dental, Vision, AD&amp;D, 401(k), etc.</li><li>
Paid holidays (8); paid vacation and personal days</li></ul><div><b>
Starting Pay</b>: $70,000 per year. This amount reflects total compensation (base + bonus).
</div><div>Pay does vary depending on relevant industry experience.</div></div><div></div>

Operations Supervisor

Quest Diagnostics

<div><p><b>Phlebotomist Group Lead - Twinsburg, OH, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends</b></p>
<p><b>
Pay range: Minimum of $24.46+ per hour</b></p>
<p>
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</p><br>
<p></p>
<p><b>
Benefits information:</b><br>
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</p>
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul>
<p>Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high-volume setting.</p><div>
<div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply.<br>
<br>
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br>
<br>
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div><br>
</div></div><ul><li>Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.</li>
<li>Administer oral solutions according to established training.</li>
<li>Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.</li>
<li>Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
</li><li>Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.</li>
<li>Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.</li>
<li>Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.</li>
<li>Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
</li><li>Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.</li>
<li>Assist with compilation and submission of monthly statistics and data.
</li><li>Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.</li>
<li>Complete training courses and keep up-to-date with the latest phlebotomy techniques.</li>
<li>Travel to Territory Manager meeting if held off-site or off normal shift.</li>
<li>Participate on special projects and teams.</li>
<li>Stay up-to-date on company communications and assist with the distribution of technical information to the work group.</li>
<li>Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).</li>
<li>With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.</li>
<li>Assist with periodic inventory counts.
</li><li>Assist with the preparation of schedules for the assigned workgroup or PSCs.</li>
<li>Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.</li>
<li>Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.</li>
<li>Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.</li>
<li>Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance.
</li><li>Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the supervisor.</li>
<li>Provide effective onboarding services to new clients.
</li><li>Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
</li><li>Must be able to step in for a PSR III and lead one or more PSR on site.
</li><li>Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.</li>
<li>Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.</li>
<li>Provide input on the performance evaluations of the PSRs.
</li></ul><p><b>Required Work Experience:</b></p>
<ul>
<li>Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.</li>
<li>Keyboard/data entry experience.</li>
<li>Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.</li>
<li>Must have reliable transportation, valid driver license, and clean driving record, if applicable.</li>
<li>Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.</li>
</ul>
<p><b>Preferred Work Experience:
</b></p><ul><li>Medical training: medical assistant or paramedic training preferred.</li>
<li>Minimum 5 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
</li><li>Customer service in a retail or service environment preferred</li>
</ul>
<p><b>Physical and Mental Requirements:
</b></p><ul><li>Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.</li>
<li>Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.</li>
<li>Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.</li>
<li>Position requires travel.
</li><li>Extensive use of phone and PC.
</li><li>Fine dexterity with hands/steadiness.
</li><li>Talking.
</li><li>Walking.
</li><li>Balancing.
</li><li>Bending/kneeling.
</li><li>Pushing/pulling.
</li><li>Reaching/twisting.
</li></ul><p><b>Knowledge:
</b></p><ul><li>Committed to all Quest Diagnostics Policies &amp; Procedures including Company dress code, Employee Health &amp; Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.</li>
<li><b>The position requires the ability to effectively communicate in English.</b></li>
</ul>
<p><b>Skills:
</b></p><ul><li>Ability to provide quality, error-free work in a fast-paced environment.</li>
<li>Ability to work independently with minimal on-site supervision.</li>
<li>Excellent phlebotomy skills to include pediatric and geriatric</li>
<li>Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.</li>
<li>Capable of handling multiple priorities in a high-volume setting.</li>
<li>Must be able to make decisions based on established procedures and exercise good judgment</li></ul><br>
<p></p>
<p><b>
Education</b></p>
<ul>
<li>High School Diploma or Equivalent (Required)</li>
</ul>
<p><b>Languages</b></p>
<ul>
<li>English (Required)</li>
</ul>
<p><b>Licenses and Certifications</b></p>
<ul>
<li>Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)</li>
</ul>
<p><b>Work Requirements</b></p>
<ul>
<li>Travel Required</li></ul></div>

Phlebotomist Group Lead

PeaceHealth

<p></p><div><div><div><p>Job ID: 128841<br>
Location: Vancouver, WA<br>
Work Type: Full Time<br>
Shift: Day<br>
Shift Length: 8 Hours<br>
FTE: 1.00<br>
Benefit Eligibility: Full-time benefits</p></div></div><p></p><div><br>
<p><b>Description</b>
</p><p><b><i>PeaceHealth is seeking a Supervisor HR Service Delivery for a Full Time, 1.00 FTE, Day position in Vancouver, WA&hellip;</i></b></p>
<p>Supervises the HR Service Center team, overseeing daily operations, escalations and caregiver experience with a focus on service, efficiency and accuracy. Leads, mentors and motivates the team to deliver excellence in customer service, communication, critical thinking, and problem solving. Monitors overall service delivery, quality and performance indicators, leveraging data and analysis to drive continuous improvement and optimize resource stewardship. Ensures operational performance, quality, positive service environment and compliance with regulatory requirements.</p>
<p><b>ESSENTIAL FUNCTIONS</b></p>
<p></p><ul><li>Leads and oversees daily operations of the HR Service Center including Tier 1 HR service center case management and centralized HR transaction processing/support, ensuring timely, accurate, and high-quality service delivery with established SLAs.</li><li>
Supports the development and/or enhancement of Service Level Agreements (SLAs), performance metrics, and quality controls for the HR Service Center to drive improvement and service recovery.</li><li>
Coordinates and proactively partners with operational customers and HR teams to meet workforce needs and challenges; optimizes alignment of services provided and develops recommendations and action plans for improvement.</li><li>
Develops and/or leads training to equip caregivers with current, relevant information, enabling self-service and effective HR support. Serves as subject matter expert for HR Service Center processes and support. Evaluate team competency and implement performance improvement plans while providing meaningful, constructive feedback.</li><li>
Collaborates with leadership to develop and enhance policies, procedures, and service delivery practices. Supports the creation and communication of knowledge base content, job aids, and FAQs for both caregivers and HR Service Center staff.</li><li>
Analyzes HR service center performance trends and case resolution data to identify areas for improvement and implement solutions that improve first call resolution and overall service effectiveness.</li><li>
Performs other duties as assigned.</li></ul>
<p></p><p><b>QUALIFICATIONS</b></p>
<p><b>EDUCATION</b></p>
<p></p><ul><li>Bachelor's Degree required or a combination of education and professional experience that provides the incumbent with the requisite knowledge, skills and ability to successfully perform the job.</li></ul>
<p><b>EXPERIENCE</b></p>
<p></p><ul><li>Minimum of 3 years required: Human resources experience, which includes previous experience as an HR Consultant or HR partner.</li><li>
Minimum of 2 years preferred: Progressively responsible leadership or lead experience.</li></ul>
<p></p><p><b>REQUIRED SKILLS</b></p>
<p></p><ul><li>Strong working knowledge of HR programs, policies, and administrative processes.
</li><li>Demonstrated leadership abilities to motivate and direct team members; strong interpersonal, collaboration, and conflict resolution skills.
</li><li>Strong customer service skills.
</li><li>Strong verbal and written communication skills.
</li><li>Ability to exercise solid judgment in analyzing, appraising, evaluating, and solving problems of a difficult procedural, organizational, administrative, or technical nature.
</li><li>Ability to effectively prioritize and execute tasks in a fast-paced environment.</li><li>
Team-oriented and skilled in working within a collaborative environment.</li></ul>
<p></p><p>The salary range for this job opening at PeaceHealth is <b>$87,484 &ndash; $131,248.</b> The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, seniority, etc.</p>
<p>PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.</p>
<p><b>See how PeaceHealth is committed to </b><b>Inclusivity, Respect for Diversity and Cultural Humility</b><b>.</b></p>
<p>For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.</p>
<p><b>WORKING CONDITIONS</b></p>
<p><b>Lifting</b></p>
<p></p><ul><li>Consistently operates computer and other office equipment.</li><li>
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Sedentary work.</li></ul>
<p></p><p><b>Environmental Conditions</b></p>
<p></p><ul><li>Predominantly operates in an office environment.</li></ul>
<p><b>Mental/Visual</b></p>
<p></p><ul><li>Ability to communicate and exchange accurate information.</li><li>
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.</li></ul></div></div><p></p>

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