service consultant

QUSA

Service ConsultantWe're looking for an energetic and reliable Service Consultant who can handle both front-end customer service and back-end shop coordination.Key Responsibilities:<ul><li>Manage walk-in and WhatsApp customers professionally</li><li>Communicate effectively with technicians and supervisors</li><li>Prepare accurate job quotes based on supplier prices and lead technician input</li><li>Assign jobs and follow up with workshop supervisors</li><li>Keep customers updated on job timelines and progress</li><li>Build strong relationships with both customers and the shop team</li><li>Work closely with management to ensure smooth operations</li></ul>If you're proactive, organized, and great with people &mdash; we want you on our team!Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per month

Service Consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

<div>ADP is hiring a Technical Product Consultant I. This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. 
 
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, &amp; Social Responsibility.
Position Summary:
<ul><li>Provides functional and technical support to an assigned base of National Account clients which requires advanced product knowledge and technical expertise.
</li><li>Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality.
</li><li>Leads and or assist with periodic Solution Design reviews designed to assess a client&rsquo;s usage of the system, current pain-points and inefficiencies with the system setup and configuration.
</li><li>Manages a high volume of client related issues on a day-to-day basis ranging in degree of complexity, prioritizing, diagnosing, troubleshooting, documenting and resolving reported issues within established service guidelines.
</li><li>Maintains open lines of communication with internal business partners to ensure tight coordination on issues requiring cross-functional support and collaboration.
</li><li>Monitors and updates internal systems with information regarding Client Health and actions being taken to remediate issues</li>
<li>Serves as the client advocate and is accountable for a client&rsquo;s overall satisfaction with the platform and services.</li>
</ul>RESPONSIBILITIES:
<ul><li>Proactively own and manage a book of business and maintain a high-touch customer relationships to ensure satisfaction, issue resolution and retention. Provide single point of contact for customer issues</li>
<li>Apply fundamental troubleshooting skills to issues before escalating</li>
<li>Diagnose and resolve issues related to corrupt data, application code errors, system performance, operating environment or third-party system problems</li>
<li>Occupy inbound client phone queue to assist in resolving client issues in a timely manner
</li><li>Ensure customer service level agreements (SLA)</li>
<li>Accountable for all technical/product issues and technical relationship</li>
<li>Ability to use a variety of communication channels</li>
<li>Analysis &amp; Consultation</li>
<li><ul><li>Conducts project meetings and activities per client needs.</li>
<li>Analyze existing client systems, interface requirements, business process, reporting and operational needs to determine client needs and appropriate solutions</li>
<li>Responsible for development of design documents and customized reporting documents.</li>
<li>Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects related to implementation effort</li>
<li>Collaborate with internal delivery teams (to include Implementation, technical services, project services, product and development) to ensure positive client experience.
</li></ul></li><li>Configuration / Integration</li>
<li><ul><li>Works and counsels with clients on system and service configuration efforts, product adaptation and business best practice solutions.</li>
<li>Determines best methodology and oversees the accurate and timely conversion of client's data</li>
<li>Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.</li>
</ul></li><li>Validation</li>
<li><ul><li>Builds client control information and oversees the pre- and post-implementation testing of products.</li>
<li>Oversees formal hand-off of system and operational services to other ADP departments/clients.</li>
<li>Partners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions.</li>
<li>Performs troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary.
</li></ul></li><li>Performs other related duties as assigned</li>
</ul>QUALIFICATIONS REQUIRED:
<ul><li>Bachelor's Degree or Equivalent in Education &amp; Experience Required</li>
<li>1-3 Years&rsquo; Directly Related Experience in a client service environment and owning a book of business</li>
</ul>PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
<ul><li>Project Management: Strong project management skills with demonstrated ability to multi-task and set priorities within tight timeliness and high client expectations</li>
<li>Adaptability: Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes</li>
<li>Communication: -superior written and verbal communication skills, coupled with highly developed interpersonal skills</li>
<li>Analytical: - ability to quickly identify issues, duplicate/recreate issues, sound decision making and critical thinking skills</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Talent - Client Service Consultant

KONE

<div><div><div><h1 class="jobSectionHeader">Service Sales Account Manager - Global Elevator Company
</h1>Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world&rsquo;s cities better places to live by providing innovative solutions that help make people&rsquo;s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. 
</div><div>Are you ready to make your next career move to join our team and manage your own local portfolio as a S ales Consultant &ndash; Account Manager for KON E Austin, TX? 
</div><div><ul><li>Have you built and developed professional customer relations through excellent customer service?
</li></ul></div></div><div><div><ul><li>Do es learning and selling innovative t echnological solutions excite you ?
</li><li>Do you have the ambition to continuously learn and use technological tools such as our CRM ?
</li><li>Are you familiar with or interested in learning a solution selling methodology , such as Sandler ?
</li><li>Do you have the spirit to collaborate across the organization with internal stakeholders? 
</li></ul></div><div> 
If you answered a resounding YES to these questions, then we have an amazing opportunity for you! 
</div></div><div>As our S ales Consultant - Account Manager , you will proactively build and maintain relationships with our customers a s your number one goal! You will identify complex technology solutions utilizing our industry-leading support system to ensure their sustainable growth. 
</div><div>Y ou w ill bring 2 + years of relevant sales expertise to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your bachelor&rsquo;s degree or 4 + years of relevant working experience. 
</div><div>We have the courage to hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because we believe diversity drives innovation :
</div><div><div>&bull; We value your authentic self
</div><div>&bull; Diversity, equity and inclusion is embedded in our strategy and values
</div><div>&bull; Collaborative, creative and supportive work environment
</div><div>&bull; Passionate about safety, quality and innovation
</div><div>&bull; We care about the communities where we live and work
Just some of our many benefits include:
&bull; Competitive salary
&bull; Flexible work schedule
&bull; Opportunities to learn and grow
&bull; Matching 401K
&bull; Comprehensive health and wellness plans for the entire family
&bull; Paid holidays and paid time off
The hiring range for this role is $86,700 &ndash; $119,200. The compensation package offered will depend on the candidate&rsquo;s ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.
Come share your passion and energy to make a positive impact at KONE for our customers and your career !
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
</div></div>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Service Sales Consultant - Account Manager

Capgemini

<div>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
<div><div><div><h2 class="jobSectionHeader">Your Role
</h2></div><div><ul><li>Develop and configure custom applications and modules within the ServiceNow platform.
</li><li>Implement workflows, business rules, UI policies, client scripts, and REST/SOAP integrations.
</li><li>Customize forms, fields, and tables to meet evolving business requirements.
</li><li>Collaborate with cross-functional teams to translate functional needs into technical solutions.
</li><li>Maintain and enhance core modules like Incident, Problem, Change, CMDB, and Knowledge Management.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Your Profile
</h2></div><div><ul><li>6+ years of hands-on experience in IT
</li><li>Strong understanding of ServiceNow architecture, scripting (JavaScript), and UI/UX customization.
</li><li>Proficient in ServiceNow Studio, Flow Designer, and IntegrationHub.
</li><li>Familiarity with ITIL processes and frameworks.
</li><li>ServiceNow Certified Application Developer or System Administrator certification is a plus.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">What you'll love about working here
</h2></div><div><ul><li>You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
</li><li>You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
</li><li>At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
</li></ul></div></div></div>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</div>

Sr. Service Now Consultant

TSL (Pvt.) Ltd

-TSL (Pvt) Ltd. is hiring &lsquo;Customer Service/Travel Consultant&rsquo; for a GDS distribution company. Candidates with prior experience of travel agencies using ticketing software like Galileo, Worldspan, saber, Amadeus are encouraged to apply.-1-2 years of experience is required for the position.-Minimum Education: Graduate-Ideal candidate must possess excellent communication skills. Market competitive salary will be offered. Ideal Candidate must have his own conveyance. Interested candidates may send in their resume as below:jobs@travelport.com.pkLocation: KarachiGender: MaleJob Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Service Executive/Travel Consultant

Progress Documents Clearing Services L.L.C

Progress Documents Clearing Services LLC is seeking a results-driven and customer-oriented Sales Consultant to become part of our expanding team. In this rewarding position, you'll leverage your expertise to guide clients through their migration journey, develop valuable professional relationships, and contribute to our continued business growth.Key Responsibilities:<ul><li>Provide personalized migration consulting services tailored to clients&rsquo; unique needs.</li><li>Meet and exceed individual and team sales targets.</li><li>Foster long-term client relationships through outstanding communication and service.</li><li>Respond to client inquiries professionally, offering accurate guidance on visa and migration processes.</li><li>Work closely with internal teams to ensure a smooth and positive client experience.</li></ul>Requirements:<ul><li>Fluent in English (required).</li><li>Proficiency in Malayalam, or Tamil (highly preferred).</li><li>Prior experience in sales, consulting, or the migration industry is a plus.</li><li>Strong customer service, communication, and relationship-building skills.</li><li>Proven ability to meet sales targets with a client-focused approach.</li><li>Excellent organizational and time-management abilities.</li><li>Self-driven, results-oriented, and committed to delivering top-tier service.</li></ul>Benefits:<ul><li>Competitive base salary.</li><li>Weekly and monthly commissions (performance-based).</li><li>A supportive and professional work environment.</li><li>Career advancement and professional development opportunities</li></ul>Job Types: Full-time, Permanent, Fresher

Sales Consultant

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