service consultant

Burberry

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Service Consultant
</b></h1></div></div></div></div><div><div><div><div>Department: CUSTOMER SERVICES
</div></div></div></div><div><div><div><div>Location:
Las Vegas, Nevada (US-NV), US
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>INTRODUCTION</b></h2>
</div><div><p>
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.</p>
<p>We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
JOB PURPOSE</b></h2>
</div><div><p>
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalized sensational experience for our global customers.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h2>
</div><div><ul><li>Delivering World Class. Luxury Customer Service:</li><li>As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need</li><li>You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty.</li><li>By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products</li><li>You will use your empathy and intuition to anticipate and understand customer&rsquo;s needs, persevering to resolve service or product related issues with specialist after-sales knowledge</li><li>You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue</li><li>You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.</li><li>You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.</li><li>Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working</li><li>Accurately record customer details using computer based and paper based systems where necessary.</li><li>You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimize loss.</li><li>Carry out any additional duties as directed by the management team.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
MEASURES OF SUCCESS</b></h2>
</div><div><ul><li>Achievement of Service levels and sensational Customer service.</li>
<li>Achievement of Productivity targets.</li>
<li>Achievement of Customer Experience target.</li>
<li>Brand awareness and product expert.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>FOOTER</b></h2>
</div><div><p>
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.</p><br>
<p></p>
<p>Posting Notes: USA || Nevada (US-NV) || Las Vegas || CUSTOMER SERVICES || NO DEPARTMENT - FIST9008 || n/a ||</p></div></div></div><br>
</div></div></div></div><p><br>
<b>Job Segment: </b>Call Center, Consultant, Consulting, Customer Service, Contract</p></div>

Customer Service Consultant

D'ATELIER

<p>We are seeking a passionate and customer-focused <b>Furnishing Consultant</b> to join our team. In this role, you will assist clients in selecting furniture, home d&eacute;cor, and interior solutions that align with their personal style, functional needs, and budget. You&rsquo;ll combine interior design knowledge with sales expertise to deliver exceptional service and drive customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and engage with customers to understand their furnishing needs, preferences, and lifestyle.</li><li>Provide expert advice on furniture, fabrics, colors, layouts, and design combinations.</li><li>Assist customers with product selection, room planning, and customization options.</li><li>Prepare and present mood boards, design plans, and quotations as needed.</li><li>Maintain knowledge of current design trends, products, and inventory.</li><li>Build and maintain strong client relationships, offering follow-up service and support.</li><li>Achieve individual and team sales targets.</li><li>Coordinate with delivery and logistics teams to ensure timely and accurate fulfillment.</li><li>Maintain showroom standards and ensure displays are visually appealing and up to date.</li><li>Lead Management and regular follow-up and update of architects to ensure pipeline business</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience in interior design, furniture sales, or related retail roles.</li><li>Strong sense of style and understanding of spatial planning.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work with clients of various tastes and preferences.</li><li>Proficiency with design software (e.g., AutoCAD, SketchUp, or room planner tools) is a plus.</li><li>High school diploma or equivalent; a degree in Interior Design or a related field is preferred.</li></ul><p><b>Key Competencies:</b></p><ul><li>Customer Service Excellence</li><li>Visual Merchandising</li><li>Sales and Upselling Techniques</li><li>Attention to Detail</li><li>Creativity and Aesthetic Judgment</li><li>Time Management and Organization</li></ul><p><b>Working Conditions:</b></p><ul><li>Work may include evenings, weekends, and holidays.</li><li>May involve standing for extended periods and lifting small to medium-size items.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have relevant experience in furnishing stores in a sales capacity?</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Required)</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 7738050101</p>

Gilbarco Veeder-Root

<div>
 <p>
  <strong>
   JOB TITLE
  </strong>
  : CUSTOMER SERVICE CONSULTANT
 </p>
 <p>
  <strong>
   REPORTING TO
  </strong>
  : CUSTOMER SERVICE MANAGER
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PURPOSE OF POSITION
  </strong>
 </p>
 <p>
  The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Full understanding of international trade requirements especially within the Middle East and Africa region
  </li>
  <li>
   Assessing and processing orders with factories and customers
  </li>
  <li>
   Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
  </li>
  <li>
   Logging of all orders and tracking details of shipments in Sales Force
  </li>
  <li>
   Co-ordinating with factories on production lead times and ensure order readiness
  </li>
  <li>
   Attend calls with all factories to understand production issues and discuss ways to improve delivery times
  </li>
  <li>
   Ensuring an appropriate order flow with the compliance to organizational policies
  </li>
  <li>
   Co-ordinating with the finance department to resolve invoice and pricing issues
  </li>
  <li>
   Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
  </li>
  <li>
   Management of the communication with the sales department and customers
  </li>
  <li>
   Working with factory and customers for inspection processes to ensure smooth shipment
  </li>
  <li>
   Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
  </li>
  <li>
   File all documents on respective order folders and share the same with customers, sales, AR team when necessary
  </li>
  <li>
   Work with factory / customer on Letter of Credits and provide necessary inputs
  </li>
  <li>
   Co-ordinating with forwarders and customers on shipments deliveries
  </li>
  <li>
   Logging, monitoring and evaluation of all order issues
  </li>
  <li>
   Assistance to Sales teams in obtaining required proforma documents and related information as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   POSITION RELATIONSHIPS
  </strong>
 </p>
 <p>
  <em>
   Internal
  </em>
 </p>
 <ul>
  <li>
   Head of Departments
  </li>
  <li>
   Key Accounts Managers
  </li>
  <li>
   Regional Sales Managers
  </li>
  <li>
   Finance team
  </li>
 </ul>
 <p>
  <em>
   External
  </em>
 </p>
 <ul>
  <li>
   Factories
  </li>
  <li>
   Suppliers
  </li>
  <li>
   Customers
  </li>
  <li>
   Freight agents
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MEASURES OF PERFORMANCE
  </strong>
 </p>
 <p>
  Leading: Customer Retention, Customer Satisfaction
 </p>
 <p>
  Lagging: Revenue growth, On time response and delivery
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PERSONAL QUALIFICATIONS &amp; EXPERIENCE
  </strong>
 </p>
 <p>
  <strong>
   Experience/Knowledge
  </strong>
 </p>
 <p>
  <em>
   Required
  </em>
 </p>
 <ul>
  <li>
   5-year customer service experience
  </li>
  <li>
   Experience in Order Management
  </li>
  <li>
   Experience in Logistics and Supply Chain
  </li>
  <li>
   Experience in International Trade
  </li>
  <li>
   Knowledge of import/export carriers and customs matters.
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Preferred
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Customer service experience in a similar industry
  </li>
  <li>
   Order Management experience in a s similar industry
  </li>
  <li>
   Further studies to include Logistics and supply chain.
  </li>
  <li>
   Further knowledge to include International Trade
  </li>
  <li>
   Experience on Sales Force an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specific Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong Excel dashboard and visual presentation skills
  </li>
  <li>
   Significant attention to detail
  </li>
  <li>
   Problem solving and decision-making skills.
  </li>
  <li>
   Strong interpersonal and communication skills (Verbal &amp; Written)
  </li>
  <li>
   Strong teamwork attitude
  </li>
  <li>
   Fuel Retail industry knowledge and experience
  </li>
  <li>
   Extensive knowledge of internal MRP processes and infrastructure
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language Proficiency
  </strong>
 </p>
 <ul>
  <li>
   English / French / Arabic- Full Professional Proficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHO IS GILBARCO VEEDER-ROOT
  </strong>
 </p>
 <p>
  Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 </p>
 <p>
  <strong>
   WHO IS VONTIER
  </strong>
 </p>
 <p>
  Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 </p>
 <p>
  <strong>
   At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
  </strong>
 </p>
 <p>
  Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 </p>
 <p>
  Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 </p>
 <p>
  <strong>
   Together, let&rsquo;s enable the way the world moves!
  </strong>
 </p>
</div>


ListEngage

<div><p>We&rsquo;ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.</p><div>
We accomplish incredible digital transformation for our customers with incredible people. We&rsquo;ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.</div><p></p><div><b><br>
About the Role:</b></div><p></p><div><br>
The Salesforce Services Consultant is passionate about Salesforce technology and how it is leveling up organizations in terms of data management, AI, and customer experience. This senior role will work with organizations to understand the services support they need to make their Salesforce roadmap a reality.</div><div></div><div><br>
A successful Salesforce Services Consultant brings a unique combination of executive-level presence and technical expertise that ensures ListEngage services, backed by Salesforce technology, delivers value to our clients. The Salesforce Services Consultant is an integral liaison between our Sales and Services Delivery teams. The role requires an expert-level knowledge of the Salesforce Clouds (Sales/Service Cloud, Data Cloud, Agentforce, Marketing Cloud) as well as an understanding of the technology landscape that Salesforce is part of: data warehouses, data lakehouses, ecommerce platforms, analytics platforms, BI tools, etc.</div><p></p><div><br>
The Salesforce Services Consultant must be technical, innovative, and business savvy. This senior role is responsible for supporting the sales process with expert guidance on the best technical solution for clients, based on stated requirements, technology roadmap, budget considerations, and the existing technology stack.</div><p></p><div><br>
Working with the Sales team, the Salesforce Services Consultant will document their recommendations, present them to clients, and assist with winning client business. Downstream, the Salesforce Services Consultant will work with the Services Delivery team to ensure that the solution vision is understood and executed.</div><p></p><div><b><br>
Duties &amp; Responsibilities:</b></div><p></p><ul><li><div><br>
Lead technical discovery sessions with clients</div></li><li><div>
Evangelize Salesforce technology, powered by ListEngage services</div></li><li><div>
Create compelling demos and proposals</div></li><li><div>
Collaborate with internal teams (Sales, Delivery, Operations, Marketing), and Salesforce partner teams, serving as a technical Subject Matter Expert, driving alignment on a technology roadmap that optimizes clients&rsquo; businesses</div></li><li><div>
Spearhead client discovery sessions and workshops; understand the business and technical goals and speak to the art of the possible using Salesforce solutions and ListEngage services</div></li><li><div>
Create proposed architecture solutions, and present them to clients, speaking to the technology as well as dependencies and what it looks like to build (timelines, phases, milestones, and deliverables)</div></li><li><div>
Create detailed scoping documents</div></li><li><div>
Write SOW language, internal documentation, and RFP responses</div></li><li><div>
Create and deliver compelling Salesforce software demos</div></li><li><div>
Build vertical-specific (Retail, Financial Services, Healthcare &amp; Life Sciences) points of view on the optimizing Salesforce solutions for their unique challenges</div></li><li><div>
Support the Strategic Consultants with client presentations such as Quarterly Business Reviews</div></li><li><div>
Stay up-to-date on the latest in digital technology, data management, and Salesforce features and capabilities</div></li></ul><p></p><div><b><br>
Education &amp; Experience Requirements:</b></div><p></p><ul><li><div><br>
Experience in solutioning for Data, Analytics, AI, and CRM</div></li><li><div>
Deep knowledge of Salesforce technology</div></li><li><div>
Experience in understanding complex data architectures and methods for optimizing them</div></li><li><div>
Data or platform migration experience</div></li><li><div>
Three+ years of experience with Salesforce cloud applications in a senior role</div></li></ul><p></p><div><i><br>
Preferred:</i></div><p></p><ul><li><div><br>
Salesforce certifications/accreditation(s), which may include:</div><ul><li><div>
Data Cloud Certification</div></li><li><div>
AI Certification</div></li><li><div>
Sales Cloud Administrator/Consultant</div></li><li><div>
Service Cloud Administrator/Consultant</div></li><li><div>
Integration/Data/B2C Solution/B2B Solution/Technical Architect</div></li><li><div>
Marketing Cloud Email Specialist/Administrator/Consultant/Developer</div></li><li><div>
Marketing Cloud Account Engagement Specialist/Consultant</div></li><li><div>
Loyalty Management Accredited Professional</div></li><li><div>
Experience Cloud Consultant</div></li><li><div>
Personalization (Interaction Studio) Accreditation</div></li><li><div>
Intelligence (Datorama) Accreditation</div></li></ul></li><li><div>
Prior agency experience</div></li></ul><p></p><div><b><br>
Knowledge, Skills and Abilities:</b></div><p></p><ul><li><div><br>
Excellent presentation, analytical, consultative, and communication skills</div></li><li><div>
Positive, customer-centric attitude</div></li><li><div>
Experience in sales and negotiation</div></li><li><div>
Ability to lead and also thrive in a team environment</div></li><li><div>
Experience with data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, PowerBI), and AI tools and concepts</div></li><li><div>
Familiarity with data integration methods and tools such as: API, SFTP and Mulesoft, Boomi, Informatica, Skyvia, Dataloader.io</div></li><li><div>
Familiarity with marketing technologies such as: ESPs, CRMs, CDPs, data lakehouses and warehouses, BI platforms, analytics platforms, inbox placement tools, ecommerce platforms, social listening/publishing tools, etc.</div></li><li><div>
Undergraduate degree</div></li><li><div>
Ability to work in the United States</div></li></ul><p></p><p><b><br>
What We Offer:</b></p><ul><li><p>
Competitive salary and performance-based incentives</p></li><li><div>
Comprehensive benefits package, including health, dental, and vision insurance</div></li><li><div>
Opportunities for professional development and career growth</div></li><li><p>
A collaborative and inclusive work environment</p></li></ul><p></p><p><b><br>
Why You Should Join Us:</b></p><ul><li><div>
100% CEO approval on Glassdoor</div></li><li><div>
Small but mighty team of ~150 Engagers</div></li><li><div><i>
Values that drive us: </i>Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It</div></li><li><p>
100% remote work arrangements</p></li></ul><p></p><p><b><br>
If you&rsquo;re interested, so are we! Send your resume our way, and we&rsquo;ll contact you for a phone interview if you meet qualifications</b></p><p>
We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.</p></div>

Salesforce Services Consultant

Erada Fitness-Al Khor

<p><b>Position Summary:</b></p><p>Nabina is looking for a passionate Sales Consultant to join our sales team. The sales consultant&rsquo;s responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales consultant you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales consultant should be able to build rapport with customers and close sales.</p><p><b>Roles, Responsibilities &amp; Accountabilities</b></p><ul><li>Develop and implement sales strategies specific to the F&amp;B industry.</li><li>Research and identify new prospects within the F&amp;B sector, including restaurants, hotels, caterers, and retailers.</li><li>Initiate contact with potential and existing clients through calls, emails, and in-person meetings.</li><li>Handle customer inquiries, concerns, and complaints, ensuring a positive experience.</li><li>Prepare and present product proposals, quotes, and contracts tailored to customer needs.</li><li>Manage the sales cycle from initial contact through to closing deals, using designated sales software.</li><li>Maintain an updated CRM database with detailed records of leads, opportunities, and customer interactions.</li><li>Meet and exceed daily, weekly, and monthly sales targets.</li><li>Collaborate with the marketing and product teams to align sales efforts with promotional campaigns and product offerings.</li><li>Participate in sales team meetings to discuss strategies, progress, and best practices.</li></ul><p><b>Skills:</b></p><ul><li>In-depth knowledge of the Food &amp; Beverage industry and market trends.</li><li>Excellent customer service and sales skills, with a focus on relationship-building.</li><li>Strong verbal and written communication skills.</li><li>Professional presentation and negotiation skills.</li><li>Proficiency in Microsoft Office, CRM systems, and sales software.</li><li>Ability to work independently and as part of a team to achieve common sales goals.</li><li>Strong organizational and time-management skills.</li></ul><p><b>Education:</b></p><p>&middot; Associate or bachelor&rsquo;s degree in a related field.</p><p>&middot; High school diploma/GED.</p><p>&middot; 4+ years of sales experience.</p><p>Job Type: Full-time</p><p>Pay: From QAR6,000.00 per month</p><p>Experience:</p><ul><li>F&amp;B: 4 years (Required)</li></ul>

Sales Consultant

Deloitte

<div><div><div><b>Location
</b></div><p>Riyadh
</p></div><div><div><p><b>Consultant/Senior Consultant | ETP | ServiceNow
</b></p><p><b>About Deloitte</b>: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><p><b>
Our Purpose</b></p><p>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><p>
Our shared values guide the way we behave to make a positive, enduring impact:</p><p>
During your tenure as a Consultant/Senior Consultant, you will demonstrate and develop your capabilities in the following areas</p><ul><li>
Create forms, workflows and prototypes</li><li>
Design, code and test technical solutions</li><li>
Identify system deficiencies and recommend solutions</li><li>
Assist in enforcement of development deadlines and schedules</li><li>
Understand the necessity of and contribute to development standards</li><li>
Prioritize multiple tasks effectively</li><li>
Develop applications to fulfill modern data capture</li><li>
Utilize ServiceNow as well as best practices for software development methodologies outlined by Deloitte, to ensure that work is compliant, efficient, and effective</li><li>
Develop custom ServiceNow applications using modern web technologies</li><li>
Integrate ServiceNow application(s) with third party systems/applications via APIs</li><li>
Team members are responsible for requirements analysis, system design, and playing a vital role throughout the entire development lifecycle</li><li>
Members of the development team must also possess the aptitude to search for answers when they aren&rsquo;t easily accessible</li></ul><p></p><p><b>
Leadership Capabilities:
</b></p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul><p><b>Qualifications:</b></p><ul><li>
Bachelor's Degree</li><li>
3-5 years of experience as technical consultant/architect/developer</li><li>
Understanding of MySQL databases</li><li>
Hands-on design, development and deployment experience with the Service-Now Platform</li><li>
Working knowledge in ServiceNow Configuration Management, ServiceNow System Administration, ServiceNow Implementation</li><li>
ServiceNow experience of at least 2 years</li><li>
Understanding of enterprise IT architecture and ITSM</li><li>
Experience in implementing, configuring and customizing ServiceNow platform</li><li>
Experience with web services integration, specifically SOAP and REST</li><li>
Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, Ul Policy, Ul Actions, Business Rule etc</li><li>
Experience with Application UI and Workflow configuration</li><li>
Preferred: ServiceNow Implementation certification</li></ul></div></div></div>

ServiceNow Consultant/Senior Consultant | ETP | Riyadh

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division</div><div>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.</div><div></div><div>
Division Profile: https://www.discorp.com/</div><div></div><div>
The Position</div><div>
We are seeking Customer Services Consultant (L1), with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.</div><div></div><div>
Job Responsibilities</div><div>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</div><ul><li>Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</li><li>Create tickets in our ticketing system following process.</li><li>Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</li><li>Monitor incidents, prioritize and respond as appropriate.</li><li>Trouble shoot tickets for level 1 support.</li><li>Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.</li><li>Constantly gather product knowledge to enhance support experience and share with team.</li><li>Ensure ongoing customer satisfaction through timely response and resolution.</li><li>Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</li><li>Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</li></ul><div></div><div><div>
Required Qualification &amp; Skills</div><ul><li>Bachelor's degree or diploma in IT or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Experience of managing inbound calls (North American region).</li><li>Strong technical investigation and follow-up skills.</li><li>Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</li><li>Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</li><li>Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.</li></ul><div></div><div>
Work Timings:</div><div>
Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L1)

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