service consultant

Gilbarco Veeder-Root

<div>
 <p>
  <strong>
   JOB TITLE
  </strong>
  : CUSTOMER SERVICE CONSULTANT
 </p>
 <p>
  <strong>
   REPORTING TO
  </strong>
  : CUSTOMER SERVICE MANAGER
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PURPOSE OF POSITION
  </strong>
 </p>
 <p>
  The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Full understanding of international trade requirements especially within the Middle East and Africa region
  </li>
  <li>
   Assessing and processing orders with factories and customers
  </li>
  <li>
   Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
  </li>
  <li>
   Logging of all orders and tracking details of shipments in Sales Force
  </li>
  <li>
   Co-ordinating with factories on production lead times and ensure order readiness
  </li>
  <li>
   Attend calls with all factories to understand production issues and discuss ways to improve delivery times
  </li>
  <li>
   Ensuring an appropriate order flow with the compliance to organizational policies
  </li>
  <li>
   Co-ordinating with the finance department to resolve invoice and pricing issues
  </li>
  <li>
   Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
  </li>
  <li>
   Management of the communication with the sales department and customers
  </li>
  <li>
   Working with factory and customers for inspection processes to ensure smooth shipment
  </li>
  <li>
   Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
  </li>
  <li>
   File all documents on respective order folders and share the same with customers, sales, AR team when necessary
  </li>
  <li>
   Work with factory / customer on Letter of Credits and provide necessary inputs
  </li>
  <li>
   Co-ordinating with forwarders and customers on shipments deliveries
  </li>
  <li>
   Logging, monitoring and evaluation of all order issues
  </li>
  <li>
   Assistance to Sales teams in obtaining required proforma documents and related information as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   POSITION RELATIONSHIPS
  </strong>
 </p>
 <p>
  <em>
   Internal
  </em>
 </p>
 <ul>
  <li>
   Head of Departments
  </li>
  <li>
   Key Accounts Managers
  </li>
  <li>
   Regional Sales Managers
  </li>
  <li>
   Finance team
  </li>
 </ul>
 <p>
  <em>
   External
  </em>
 </p>
 <ul>
  <li>
   Factories
  </li>
  <li>
   Suppliers
  </li>
  <li>
   Customers
  </li>
  <li>
   Freight agents
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MEASURES OF PERFORMANCE
  </strong>
 </p>
 <p>
  Leading: Customer Retention, Customer Satisfaction
 </p>
 <p>
  Lagging: Revenue growth, On time response and delivery
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PERSONAL QUALIFICATIONS &amp; EXPERIENCE
  </strong>
 </p>
 <p>
  <strong>
   Experience/Knowledge
  </strong>
 </p>
 <p>
  <em>
   Required
  </em>
 </p>
 <ul>
  <li>
   5-year customer service experience
  </li>
  <li>
   Experience in Order Management
  </li>
  <li>
   Experience in Logistics and Supply Chain
  </li>
  <li>
   Experience in International Trade
  </li>
  <li>
   Knowledge of import/export carriers and customs matters.
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Preferred
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Customer service experience in a similar industry
  </li>
  <li>
   Order Management experience in a s similar industry
  </li>
  <li>
   Further studies to include Logistics and supply chain.
  </li>
  <li>
   Further knowledge to include International Trade
  </li>
  <li>
   Experience on Sales Force an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specific Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong Excel dashboard and visual presentation skills
  </li>
  <li>
   Significant attention to detail
  </li>
  <li>
   Problem solving and decision-making skills.
  </li>
  <li>
   Strong interpersonal and communication skills (Verbal &amp; Written)
  </li>
  <li>
   Strong teamwork attitude
  </li>
  <li>
   Fuel Retail industry knowledge and experience
  </li>
  <li>
   Extensive knowledge of internal MRP processes and infrastructure
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language Proficiency
  </strong>
 </p>
 <ul>
  <li>
   English / French / Arabic- Full Professional Proficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHO IS GILBARCO VEEDER-ROOT
  </strong>
 </p>
 <p>
  Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 </p>
 <p>
  <strong>
   WHO IS VONTIER
  </strong>
 </p>
 <p>
  Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 </p>
 <p>
  <strong>
   At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
  </strong>
 </p>
 <p>
  Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 </p>
 <p>
  Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 </p>
 <p>
  <strong>
   Together, let&rsquo;s enable the way the world moves!
  </strong>
 </p>
</div>


Customer Service Consultant

LPL Financial

<div><div><p><b>What if you could </b>build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. <b>What if you could</b> have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what&rsquo;s possible with LPL Financial.</p><div></div><div>
Job Overview:</div><p>
The Sr. Service Delivery Consultant (SDC) will be responsible for and instrumental in developing a relationship with assigned offices in order to address challenges proactively and drive efficiencies on all their operational office level functions vs. account level functions. The SDC will serve as an advocate for the office and work with internal LPL business partners to improve the ease of conducting business. As improved efficiencies are discovered, the SDC will proactively consult with assigned offices on strategies to achieve operational efficiencies and improve client satisfaction. The SDC will also work closely with the Service360 Manager/AVP, Relationship Manager, and various departments throughout LPL.</p><div></div><div>
Responsibilities:</div><ul><li>
Proactively consult on Service and Operational issues experienced by assigned offices.</li><li>
Analyze and identify operational trends (NIGO&rsquo;s, technology adoption, etc.) within the assigned office and resolve issues.</li><li>
Serve as an advocate for assigned offices and navigate offices through the intricate details of LPL policies/procedures.</li><li>
Conduct weekly calls with offices to address advisor concerns before items become issues/escalations and educate offices on upcoming firm initiatives.</li><li>
Develop and deliver customized reporting to help determine where efficiencies can be gained or future issues can be eliminated.</li><li>
Proactively communicate sensitive information such as FINRA rulings, policy changes, or fee adjustments.</li><li>
Conduct annual onsite visits to improve the relationship and deliver customized training based on office need.</li><li>
Designated point of contact for complex escalations or sensitive/unique events.</li><li>
Demonstrate flexibility and adaptability when supporting multiple workflows and manual processes including BAU standard operating procedures.</li></ul><div></div><div>
What are we looking for?</div><p>
We&rsquo;re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates <b>pursue greatness</b>, <b>act with integrity</b>, and are <b>driven to help our clients succeed</b>. We value those who embrace creativity, continuous improvement, and contribute to a culture where we <b>win together</b> and <b>create and share joy</b> in our work.</p><div></div><div>
Requirements:</div><ul><li>
3+ years of experience in financial services and/or client-facing role</li><li>
Bachelor's degree or relevant experience</li><li>
Experience with hosting webinars or presenting to large audiences</li><li>
Experience with MS Office suite, with a particular proficiency with Excel and PowerPoint.</li><li>
SIE and Series 7 required or must be obtained within 90 days of employment</li></ul><div></div><div>
Core Competencies:</div><ul><li>
An entrepreneurial drive and a do-what-it-takes attitude, grounded in tangible results to improve the advisor experience.</li><li>
Self-starter with a demonstrated ability to multi-task and prioritize workload in a fast-paced, changing environment.</li><li>
Able to handle competing priorities in a fast-paced, high-profile, and rapidly evolving environment.</li><li>
Superior analytical skills with an ability to identify relevant data and ability to evaluate business opportunities within the context of a larger organization.</li><li>
Excellent organizational time management and organizational skills with keen attention to details.</li><li>
The ability to work in a cross-functional team and drive outcomes without having direct authority.</li><li>
Ability to translate high level business directives into operational procedures.</li><li>
Expert communication skills, both written and oral, with ability to present materials in advisor facing meetings and to the organization.</li></ul><div></div><p><b><br>
Pay Range:
</b></p>$66,525-$110,875/year<div><br>
</div>
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play &ndash; such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!<div></div><p><b><br>
Company Overview:</b></p><p>
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.</p><p></p><p>
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.</p><p></p><p>
For further information about LPL, please visit www.lpl.com.</p><p></p><p><b>
Join LPL Financial: Where Your Potential Meets Opportunity</b></p><p>
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation&rsquo;s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.</p><p></p><p><b>
Why LPL?</b></p><ul><li><p><b>
Innovative Environment:</b> We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!</p></li><li><p><b>
Limitless Career Potential:</b> Your career at LPL has no limits, only amazing potential. Learn more about our careers here!</p></li><li><p><b>
Unified Mission:</b> We are one team on one mission&mdash;taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!</p></li><li><p><b>
Impactful Work:</b> Our size is just right for you to make a real impact. !</p></li><li><p><b>
Commitment to Equality:</b> We support workplace equality and embrace diverse perspectives and backgrounds. !</p></li><li><p><b>
Community Focus:</b> We care for our communities and encourage our employees to do the same. !</p></li><li><p><b>
Benefits and Total Rewards:</b> Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. !</p></li></ul><p></p><p>
Join the LPL team and help us make a difference by turning life&rsquo;s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.</p><p></p><p><b>
Information on Interviews:</b></p><p>
LPL will only communicate with a job applicant directly from an <b>@lplfinancial.com</b> email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant&rsquo;s bank or credit card. Should you have any questions regarding the application process, please contact LPL&rsquo;s Human Resources Solutions Center at (855) 575-6947.</p><p></p><p>
EAC1.22.25</p></div></div><p></p>

Sr Service Delivery Consultant

Flying Squirrel Holidays

<p>Verbal and written communication in English is a must.</p><p>Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.</p><p><b>Key Responsibilities:</b></p><p><b>1. Customer Interaction &amp; Support</b> - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.</p><p><b>2. Booking &amp; Reservation Management </b>- Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company&rsquo;s system.</p><p><b>3. Issue Resolution</b> - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.</p><p><b>4. Sales &amp; Upselling</b> - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.</p><p><b>5. Documentation &amp; Reporting</b> - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.</p><p><b>6. Collaboration &amp; Coordination</b> - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.</p><p><b>Qualifications &amp; Skills:</b> -</p><p>1. Bachelor&rsquo;s degree in <b>Travel &amp; Tourism, Hospitality Management</b>, or related field (preferred).</p><p>2. Prior experience in <b>customer service, preferably in the tourism or travel industry</b>.</p><p>3. Excellent <b>communication skills in English </b>and interpersonal skills.</p><p>4. Strong <b>problem-solving abilities</b> and attention to detail.</p><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;30,000.00 per month</p><p>Application Question(s):</p><ul><li>How much would you rate yourself in English communication from 1 - 10?</li><li>What is your Current CTC?</li><li>What is your Expected CTC?</li><li>What is your Notice Period?</li></ul><p>Work Location: In person</p>

Customer Service (Holiday Consultant)

All for One Group SE

<p></p><div><div><div><div><div><ul><div><div><b>M&ouml;glichkeiten</b></div>
<div>
IT Service &amp; Support<br>
 Managed IT Services
</div>
</div><div><div><b>Ort</b></div>
<div>
Istanbul
</div>
</div><div><div><b>Karriere-Level</b></div>
<div>
Professionals
</div></div></ul></div><div></div><div>
</div></div></div><div><div><div>Das macht deinen Job spannend</div>
</div><div><div><div><div><ul><li>Du bist die zentrale Anlaufstelle f&uuml;r unsere Kunden und hast immer ein offenes Ohr f&uuml;r ihre Anfragen</li>
<li>Als Schnittstelle zwischen Servicedesk und internen 2nd- oder 3rd-Level-Support-Teams sorgst du f&uuml;r reibungslose Abl&auml;ufe</li>
<li>Proaktiv &uuml;berwachst und sicherst du den laufenden Betrieb der Infrastrukturen - du beh&auml;ltst den &Uuml;berblick</li>
<li>Eingehende Vorg&auml;nge wie Incidents, Probleme, Service Requests und Changes priorisierst und koordinierst du</li>
</ul></div></div></div></div></div><div><div><div>Das erwartet dich</div>
</div><div><div><div><div><ul><li>Ein professionelles Umfeld bei einem Top-Arbeitgeber der IT-Branche</li>
<li>Ein spannendes Aufgabengebiet in einem dynamischen und abwechslungsreichen Umfeld</li>
<li>Viele Freir&auml;ume in der t&auml;glichen Arbeitsgestaltung (Home-Office, Vertrauensarbeitszeit)</li>
<li>Organisierter Wissensaustausch und -aufbau mit erfahrenen Kollegen</li>
<li>20 Tage Urlaub, kostenlose Getr&auml;nke und Obst und viele weitere gro&szlig;artige Benefits</li>
</ul></div></div></div></div></div><div><div><div>Das zeichnet dich aus</div>
</div><div><div><div><div><ul><li>Berufserfahrung im Help Desk</li>
<li>Service- und kundenorientiertes Denken und Handeln sowie eine gute Kommunikationsf&auml;higkeit</li>
<li>Sehr gute Deutsch- und Englischkenntnisse mindestens auf einem B1-Niveau (Kommunikation allt&auml;glicher Themen in Wort und Schrift)</li>
<li>Bereitschaft auch in 24/7-Schichten (vom Homeoffice) zu arbeiten</li>
<li>Proaktive Team-Kommunikation und Probleml&ouml;sungsf&auml;higkeiten</li>
<li>Die F&auml;higkeit, sowohl positives als auch konstruktives Feedback zu geben und anzunehmen</li>
<li>Leben nach Werten</li>
<li>Gute Vors&auml;tze f&uuml;r gemeinsamen Erfolg</li>
<li>Internationale Denkweise und Fokus auf Diversit&auml;t &amp; Inklusion</li>
</ul></div></div></div></div></div><div><div><div>Darauf kannst du dich freuen</div>
</div>
<div><div><div><div><div><div>Wertvoller Freiraum</div>
<div>
<div><div>Wir erm&ouml;glichen dir bis zu zwei Tage Mobile-Office pro Woche, situationsbedingt auch mehr. Vertrauensarbeitszeit bietet zus&auml;tzliche Flexibilit&auml;t. Unser Ziel: Raum schaffen. F&uuml;r deine Pers&ouml;nlichkeit, deinen Rhythmus und deine Ideen.
</div></div></div></div></div><div><div><div>20 Tage bezahlter Urlaub</div>
<div>
<div><div>Wir bieten dir 20 Tage bezahlten Urlaub. Sofort nach Arbeitsbeginn. Und wenn du dich langfristig f&uuml;r uns entscheidest, sind weitere zus&auml;tzliche Urlaubstage drin.</div></div>
</div>
</div></div><div><div><div>Gl&auml;nzende Perspektiven</div>
<div>
<div><div>Gestalte Karriere nach deinen W&uuml;nschen. Profitiere von unserer digitalen Lernplattform &quot;One Academy&quot;, individuellen Laufbahnmodellen, und systematischen Wissensaustausch &amp; -aufbau mit erfahrenen Kollegen.
</div></div></div></div></div><div><div><div>Mobilit&auml;t
</div><div><div><div>In Istanbuls Stra&szlig;en von A nach B zu kommen kann anstrengend sein. Wir stellen dir die Istanbul Card kostenlos zur Verf&uuml;gung, damit du entspannter unterwegs bist.</div></div>
</div>
</div></div><div><div><div>Absicherung &amp; Gesundheit</div>
<div>
<div><div>Deine Absicherung und Gesundheit sind uns wichtig. Eine betriebliche Altersvorsorge geh&ouml;rt zur Grundausstattung. Neben der privaten Krankenversicherung ist on top eine Zusatzversicherung f&uuml;r die Zahnbehandlung vorhanden. Auch Coachings f&uuml;r Stresspr&auml;vention &amp; Konfliktbew&auml;ltigung werden angeboten.</div></div>
</div>
</div></div><div><div><div>We Are One</div>
<div>
<div><div>Zusammenhalt, Vertrauen &amp; Wertsch&auml;tzung &ndash; die Basis f&uuml;r deinen und unseren Erfolg und f&uuml;r ein respektvolles Miteinander auf Augenh&ouml;he. Dieser besondere Spirit ist ab dem ersten Tag erlebbar durch unser bereichs&uuml;bergreifendes Group-Starter Training.
</div></div></div></div></div></div></div></div></div><div><div><div>&Uuml;ber All for One Steeb</div>
</div>
<div><div><p>One world for making it all happen<br>
Mit 2.800 Expertinnen und Experten ist All for One der f&uuml;hrende IT-, Consulting- und Service-Provider f&uuml;r SAP, Microsoft und IBM. Warum uns mehr als 4.000 Kundinnen und Kunden vertrauen? Weil wir den Mittelstand verstehen. Weil wir Branchenwissen, Technologie und Services nahtlos verbinden. Und weil wir Transformation nicht nur begleiten, sondern Unternehmen wirklich voranbringen.</p><div>
Gemeinsam gestalten wir eine Welt, in der Technologie zu greifbarem Erfolg wird &ndash; One world for making it all happen.
</div></div></div><div><div><div><div><div>01
<div></div>
</div><div><div>4.000 KUNDEN</div>
<p>
Aus Deutschland, &Ouml;sterreich, Schweiz und Polen
</p></div></div><div><div>02
<div></div>
</div><div><div>2.800 KOLLEGINNEN &amp; KOLLEGEN</div>
<p>
Weltweit
</p></div></div><div><div>03
<div></div>
</div><div><div>30 STANDORTE</div>
<p>
Auch in deiner N&auml;he
</p></div></div><div><div>04
<div></div>
</div><div><div>AUSGEZEICHNET</div>
<p>
SAP Platinum Partner und Gewinner des SAP Digital Supply Chain-Appreciation Award 2024 I Diamant-Initiative Partner mit 6 Awards 2024 I kununu Top Company 2024 I brandeins - Beste IT Dienstleister 2024 I
</p></div></div></div></div></div></div><div></div><div><div><div><div>
</div></div></div></div><div><div><div>Deine Ansprechpartnerin f&uuml;r Fragen</div>
</div><div></div><div><div><div><div><div><div><div>Arzu Kilic</div>
<div>Expert Talent Acquisition</div></div></div></div></div></div></div></div></div></div><p></p>

Service Desk Consultant (human)

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

<div>
 <p>
  <strong>
   <u>
    ITSM Developer:
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Skill &ndash; ITSM Developer
  </strong>
 </p>
 <p>
  <strong>
   Location &ndash; Qatar
  </strong>
 </p>
 <p>
  <strong>
   Exp Range &ndash; 8+ yrs
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
  </li>
  <li>
   Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
  </li>
  <li>
   Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
  </li>
  <li>
   Continuously refine and improve service mapping processes to increase data accuracy and completeness.
  </li>
  <li>
   Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
  </li>
  <li>
   Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
  </li>
  <li>
   Provide support during incident and problem investigations by leveraging service maps for impact analysis.
  </li>
  <li>
   Develop and maintain documentation for service mapping processes, workflows, and best practices.
  </li>
  <li>
   Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
  </li>
  <li>
   Stay updated with ITSM and service mapping trends, tools, and best practices.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Required Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
  </li>
  <li>
   Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
  </li>
  <li>
   Strong understanding of CMDB structure, CI classes, and relationships.
  </li>
  <li>
   Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
  </li>
  <li>
   Experience troubleshooting discovery probes, patterns, and integrations.
  </li>
  <li>
   Ability to analyze complex service dependencies and present clear visual service maps.
  </li>
  <li>
   Strong problem-solving skills with attention to detail.
  </li>
  <li>
   Excellent communication and collaboration skills.
  </li>
 </ul>
</div>


Senior Information Technology Service Management Consultant

<div>
 <p>
  <strong>
   Line of Service
   <br/>
  </strong>
  Advisory
  <br/>
  <br/>
  <p>
   <strong>
    Industry/Sector
    <br/>
   </strong>
   Technology
   <br/>
   <br/>
   <p>
    <strong>
     Specialism
     <br/>
    </strong>
    Advisory - Other
    <br/>
    <br/>
    <p>
     <strong>
      Management Level
      <br/>
     </strong>
     Senior Associate
     <br/>
     <br/>
     <p>
      <strong>
       Job Description &amp; Summary
       <br/>
       <br/>
      </strong>
      <strong>
       Role Requirements
       <br/>
      </strong>
      <ul>
       <li>
        <strong>
         Customer Focus:
        </strong>
        Help clients improve how they reach, serve, and retain their customers through better experiences and smart strategies.
       </li>
       <li>
        <strong>
         Consulting Work:
        </strong>
        Support top companies in implementing and integrating SAP CX tools for Sales or Service. Work with global clients across various industries to support their digital transformation.
       </li>
       <li>
        Holistic Consulting - Your field of activity in the area of "Customer Transformation &ndash; SAP CX" includes advising leading companies on the implementation and integration of SAP CX in the areas of Sales or Service. We are working with clients from all industries across the globe, enabling digital transformations of individual business units to entire business models.
       </li>
       <li>
        <strong>
         Your Role:
        </strong>
        <ul>
         <li>
          As a
          <strong>
           Senior Consultant
          </strong>
          , you&rsquo;ll gather customer requirements, design and improve processes, configure SAP systems, and suggest system enhancements. You may also lead a team of experts.
         </li>
        </ul>
       </li>
       <li>
        <strong>
         Stay Updated:
        </strong>
        Keep up with the latest SAP CX technologies, including AI and automation, to help clients stay competitive.
       </li>
       <li>
        <strong>
         Growth Opportunities:
        </strong>
        Get excellent training, coaching, and hands-on experience through diverse and challenging tasks.
        <br/>
        <br/>
       </li>
      </ul>
      <strong>
       What We&rsquo;re Looking For:
       <br/>
      </strong>
      <ul>
       <li>
        A degree in business informatics, IT, or a related field.
       </li>
       <li>
        <strong>
         Consultant level:
        </strong>
        Experience in SAP CX Sales, Service, SAP S4HANA Service or CRM, especially in improving business processes in sales or service.
       </li>
       <li>
        <strong>
         Senior Consultant level:
        </strong>
        From 4-7 years of SAP CX Sales, Service, SAP S/4HANA Service or SAP CRM.
       </li>
       <li>
        &nbsp;Experience and strong skills in process improvement in the same areas.
       </li>
       <li>
        <strong>
         Technical Expertise (depending on your profile):
        </strong>
        <ul>
         <li>
          Deep knowledge of SAP CX Sales , Service, SAP S/4HANA Service or SAP CRM.
         </li>
         <li>
          Experience with system configuration and functions like Service Requests, Contracts, Orders, Confirmations, and Maintenance.
         </li>
         <li>
          Integration with Finance, Sales (e.g. returns, billing), and Logistics is a plus.
          <br/>
          <br/>
         </li>
        </ul>
       </li>
      </ul>
      <strong>
       Skills Needed:
       <br/>
      </strong>
      <ul>
       <li>
        Experience of SAP CX Sales , Service, SAP S/4HANA Service or SAP CRM.
       </li>
       <li>
        Quick to understand complex problems and find practical solutions.
       </li>
       <li>
        Great at building trust with clients and colleagues.
       </li>
       <li>
        Strong problem-solving and analytical skills
       </li>
       <li>
        Ability to manage tasks independently and as part of a team
       </li>
       <li>
        Excellent communication and presentation skills
       </li>
       <li>
        Fluent in English (German is a plus) and confident in leading presentations and workshops.
       </li>
      </ul>
      <p>
       <strong>
        Required Skills
        <br/>
        <br/>
       </strong>
       <p>
        <strong>
         Optional Skills
         <br/>
        </strong>
        Accepting Feedback, Active Listening, Analytical Thinking, Ariba Module, Ariba Supplier Network, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, SAP Ariba, SAP Ariba Contracts, SAP Procurement, SAP Vendor Management, Self-Awareness, Source to Pay (S2P) Transformation, Spend Analysis, Supplier Relationship Management (SRM), Teamwork, Well Being
        <br/>
        <br/>
        <p>
         <strong>
          <span>
           Desired Languages
          </span>
         </strong>
         <em>
          <span>
           (If blank, desired languages not specified)
           <br/>
           <br/>
          </span>
         </em>
         <p>
          <strong>
           Travel Requirements
           <br/>
          </strong>
          Not Specified
          <br/>
          <br/>
          <p>
           <strong>
            Available for Work Visa Sponsorship?
            <br/>
           </strong>
           Yes
           <br/>
           <br/>
           <p>
            <strong>
             Government Clearance Required?
             <br/>
            </strong>
            No
            <br/>
            <br/>
            <p>
             <strong>
              Job Posting End Date
              <br/>
              <br/>
              <br/>
              <br/>
             </strong>
            </p>
           </p>
          </p>
         </p>
        </p>
       </p>
      </p>
     </p>
    </p>
   </p>
  </p>
 </p>
</div>


ETIC, SAP CX Consultant - Senior Associate

Decillion Digital Pvt Ltd

<p><b>Experience:</b> 4&ndash;10 years<br/><b>Location:</b> Pune / Mumbai / Bengaluru / Remote (India)</p><p><b>About the Role:</b><br/>Deliver end-to-end Salesforce implementations across Sales Cloud, Service Cloud, and Marketing Cloud.</p><p><b>Responsibilities:</b></p><ul><li>Gather requirements and translate them into functional/technical solutions.</li><li>Configure objects, flows, automation, and dashboards.</li><li>Develop Apex classes, triggers, LWCs, and APIs.</li><li>Build SFMC journeys, email templates, and automations.</li><li>Ensure data governance, security, and CRM adoption.</li></ul><p><b>Skills:</b> Salesforce Sales/Service/Marketing Cloud, Apex, LWC, Flows, APIs, AMPscript, SQL, CTI/Omni-Channel.<br/><b>Certifications (Preferred):</b> ADM-201, Sales/Service Cloud Consultant, SFMC Consultant.</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Salesforce Consultant (Sales, Service & Marketing Cloud)

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