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service coordinator

Pape' Machinery Inc

<p></p><div><h3 class="jobSectionHeader"><b>PAPE&rsquo; MATERIAL HANDLING, INC. &ndash; CITY OF INDUSTRY, CA</b></h3><br>
<p></p>
<h4 class="jobSectionHeader"><b>
SERVICE COORDINATOR:</b></h4>
<p>
Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape&rsquo; Material Handling, the premier capital equipment dealer in the West, is looking for a Service Coordinator to join their team.</p>
<p>
At Pape&rsquo;, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance&mdash;all designed to support you and your family.</p>
<p>
Make a difference. Grow your career. Join the Pape&rsquo; Team!</p>
<p><b>
WHAT YOU&rsquo;LL DO:</b></p>
<p>
As a Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape&rsquo;. As a Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape&rsquo;. You will be responsible for managing the daily flow of work in and out of the shop service department. Key duties include assigning shop repairs, creating and following up on repair quotes, invoicing shop repairs and delivering exceptional customer service via phone and email. You will also support the Shop Lead in coordinating both customer and internal repairs.</p>
<p>
To succeed in this role, you should be detail-oriented, thrive in a fast-paced environment, and bring a positive, solution-focused attitude to the team.</p>
<p><b>
WHAT YOU NEED:</b></p>
<ul>
<li>Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.</li>
<li>Excellent communication and customer relations skills.</li>
<li>Ability to thrive in a team.</li>
<li>Experience working directly with customers and knowledge of the material handling market are preferred.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Compensation:</b><b> $20.61-29.88/hr (Depending on Experience)</b></h4><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Why work for Pape&rsquo;:</b></h4>
<ul><li><b>Competitive pay based on your skills, training, and experience level.</b></li>
<li><b>Outstanding benefits including &ndash; </b>401(k) &amp; Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.</li>
<li><b>Progressive Vacation Plans, Sick Leave &amp; Paid Holidays </b>&ndash; Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape&rsquo; vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.</li>
<li><b>Advancement</b> &ndash; Pape&rsquo; is a dynamic, growth-oriented organization with a focus on promoting from within.</li>
<li><b>Stability and reputation </b>&mdash; Pape&rsquo; is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape&rsquo; is known for their stability, honesty and integrity.</li>
<li><b>Equipment</b> &ndash; Pape&rsquo; has the largest equipment inventory in the West and an unparalleled parts inventory!</li>
<li><b>Employee impact</b> &ndash; Enjoy an open-door policy where your voice will be heard and your opinions will matter.</li>
<li><b>Training</b> &ndash; You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b><i>
The Pape&rsquo; Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.</i></b></h4><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Service Coordinator

Renewal by Anderson Metro & Midwest

<div><div><b>Service Coordinator</b></div>
<div><b>Renewal by Andersen - Carmel, IN</b></div>
<div></div><div>Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world&rsquo;s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
</div><div></div><div>As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. You will also work directly with our operations leadership team to learn and grow in your knowledge of doors and windows. We're looking for someone with a strong personality and exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers. All characteristics for this role will include, but are not limited to, the following:</div>
<div></div><div><b>Primary Responsibilities:</b></div>
<ul><li>Collaborate with our field operations team to gain information and knowledge about how each customer issue should be handled.</li></ul>
<ul><li>Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests.</li></ul>
<ul><li>Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.</li></ul>
<ul><li>Address customer concerns and work to resolve any issues they may be experiencing.</li></ul>
<ul><li>Manage and maintain voicemails, emails, escalated customers, and reviews.</li></ul>
<ul><li>Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.</li></ul>
<ul><li>Communicate with the operations team in the field on current customer issues.
</li></ul><div></div><div><b>Qualifications:</b></div>
<ul><li>Must have customer service experience and solving customer issues</li></ul>
<ul><li>Excellent verbal and written communication skills</li></ul>
<ul><li>Comfortable utilizing a CRM system and Microsoft Office</li></ul>
<div></div><div><b>Compensation and Benefits:</b></div>
<ul><li>$21/hourly</li></ul>
<ul><li>Full insurance package, including medical, dental, vision, and life insurance</li></ul>
<ul><li>401(K) with company match percentage</li></ul>
<ul><li>Student loan reimbursement program and student tuition reimbursement program</li></ul>
<ul><li>Employee perks discount program</li></ul>
<ul><li>PTO, paid holidays, and floating holidays!</li></ul>
<div></div><div><b>Schedule:</b></div>
<ul><li>Onsite at our location in Carmel, IN</li></ul>
<ul><li>Monday-Friday; 8am-5pm</li></ul>
<div></div><div><b>DISCLAIMER: </b>The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.</div></div>

Amerit Fleet Solutions

<div>Position Summary:
<div><b>
Amerit Fleet Solutions, </b><i>one of the leading fleet maintenance companies in the US</i><b>, </b>is looking to hire a skilled <b>Service Coordinator/Admin in Austin, TX! </b>The Service Coordinator position will be responsible for data entry, scheduling of repairs, customer service, contacts with clients, parts inventory management, working with safety standards as it pertains to Fleet, compliance, occasional transporting of vehicles and some garage and office cleaning.</div><div></div><div><b><br>
Compensation:</b> $18-$23 Hourly Pay, depending on experience - <i>Paid weekly, every Friday!</i></div><div><b>
Schedule:</b> Monday - Friday, 7:00am to 4:00pm</div><div></div><div><b><br>
The benefits of belonging &ndash; what&rsquo;s in it for you?</b></div><ul><li>
Competitive hourly pay &ndash; paid weekly, every Friday</li><li>
Full benefits within 30 days</li><li>
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance</li><li>
401(k) match program</li><li>
Paid vacation, holidays, and sick time</li><li>
Commitment to your safety through boot and prescription safety glasses reimbursement</li><li>
Career and learning development with an extensive training program through our Amerit University</li><li>
Employee referral program, up to $1,000 bonus</li><li>
ASE certification program with fee reimbursement and bonus</li><li>
Employee recognition platform that includes opportunities to redeem points for merchandise</li><li>
Employee Assistance Program (EAP)</li><li>
24/7 nurse triage line</li><li>
Employee discounts on cell phone service and entertainment tickets</li><li>
Employee resource groups (ERGs) that foster inclusion</li><li>
Wellness and fitness programs through our providers</li></ul><div></div><div><b><br>
What the Admin Support role looks like:</b></div><ul><li>
Keeps track of parts requests and submitted documents</li><li>
Prepares and sorts parts requests, identifies and interprets data to be entered on spreadsheet</li><li>
Contacts preparers of parts requests to resolve questions, inconsistencies, or missing data</li><li>
Confirms accuracy of data such as unit numbers, VINs, work order numbers, etc.</li><li>
Reviews and makes necessary corrections to information entered</li><li>
Assists in establishing and maintaining an effective and efficient records management system</li><li>
Generates reports and responds to inquiries regarding entered data as requested</li><li>
Maintains confidential information</li><li>
Performs general clerical duties such as typing, answering phones, etc.</li><li>
Some vehicle transporting</li><li>
Interact with clients through both email or phone as necessary</li><li>
Perform other job related duties as assigned.</li></ul><div></div><div><b><br>
What our ideal candidate looks like:</b></div><ul><li>
At least 3 years&rsquo; experience in a supportive role</li><li>
Parts, inventory and mechanical aptitude a plus</li><li>
Strong written and verbal communication skills</li><li>
Excellent customer service; customer/client driven approach</li><li>
Strong organizational and planning skills</li><li>
Knowledge of records management procedures</li></ul><div></div><div><b><br>
Working Conditions:</b></div><ul><li>
Exposure to heavy traffic areas while performing the duties of the job.</li><li>
Exposure to considerable amounts of dust, diesel fumes and noise.</li><li>
Exposure to chemicals, oils, greases or other irritants</li><li>
Access any area of the equipment or vehicle to perform necessary maintenance</li><li>
Ability to move and position heavy objects</li><li>
Ability to bend, stoop, crouch, kneel and crawl to repair vehicles</li><li>
Ability to work outside in various weather conditions.</li></ul><div></div><div><b><br>
Are you ready to advance your career as an Admin Support with Amerit Fleet Solutions? Apply Today!
</b></div><div>https://www.ameritfleetsolutions.com/careers/easy-apply</div><div></div><div><b><br>
#AdminSupport #Hiring #NowHiring #AutomotiveCareer #AdminAssistant #Austin #austintx INDCD</b></div></div><div></div>

The Waldinger Corp.

<div><p><b>Description</b>
</p><p>The Waldinger Corporation is hiring for a qualified Service Coordinator to join our Omaha team!</p><p></p><p><b><br>
Job Summary:</b><br>
Overall responsibility involves executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Manages and coordinates service requests to ensure timely and efficient service delivery.</p><p></p><div><b><br>
Responsibilities:</b><br>
<ul><li>Dispatching: Coordinates all scheduled work for assigned technicians. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.</li><li>Client Relations: Maintains good client relations and provides clear communication to all external and internal clients.</li><li>Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements.</li><li>Administrative Duties: Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Updates appropriate systems with timely notes.</li></ul></div><p></p><div><b><br>
Requirements:</b><br>
<ul><li>3-5 years of technician support or dispatching experience preferred</li><li>High School Diploma/GED</li><li>No Travel</li></ul></div><p></p><div><b><br>
We Offer:</b><br>
<ul><li>Paid holidays</li><li>Health, dental and vision insurance</li><li>Growth potential with a stable company</li><li>Paid vacation</li><li>Health club reimbursement</li><li>Wellness plan with lifestyle spending account</li><li>401k with company match and profit-sharing</li><li>Continuing education and advancement opportunities</li><li>Tuition reimbursement</li><li>Term, AD&amp;D and Dependent Life insurances</li><li>Prepaid Legal</li></ul></div><p></p><p><br>
The Waldinger Corporation is an EOE, including disability/vets.<br>
The Waldinger Corporation participates in E-Verify.</p></div>

Viridi

<div><p>We are seeking a detail-oriented and customer-focused Service Coordinator to join our team. This role is responsible for maintaining accurate records, managing communication, and ensuring exceptional customer service. The Service Coordinator will work directly with customers while collaborating with the Service Manager, Service Engineers, Technicians, and other departments to deliver efficient and professional support.</p>
<p><b>Responsibilities</b></p>
<ul><li>Handle incoming phone calls, emails, and online chats with professionalism and tact.</li>
<li>Communicate with customers regarding service needs, including remote troubleshooting, parts orders, and service call requests.</li>
<li>Develop a strong understanding of machine layouts to effectively support fleet troubleshooting remotely.</li>
<li>Process and manage Parts Orders, Repair Orders, Tickets, documentation, and customer projects.</li>
<li>Oversee Customer Returns (RMA requests), ensuring all documentation is accurate and completed during and after repairs.</li>
<li>Maintain ownership of machine traveler processes: assigning travelers to all assets, keeping records current, and filing them appropriately.</li>
<li>Ensure Service Repair Orders are completed accurately and in a timely manner.</li>
<li>Assign and verify appropriate charges for parts, labor, and shipping, ensuring detailed service notes are included.</li>
<li>Work proficiently in Odoo for service-related activities and record keeping.</li>
<li>Provide guidance, training, and leadership to Service Technicians when needed.</li>
<li>Prepare and deliver weekly, monthly, and quarterly reports on service and repair activity.</li>
<li>Participate in a rotating on-call schedule to answer customer calls and provide troubleshooting support after hours.</li>
</ul>
<p><b>Requirements</b></p>
<ul><li>High school diploma or equivalent (required).</li>
<li>Minimum 1 year of experience in customer service, sales support, or a related role.</li>
<li>Experience troubleshooting electrical and mechanical machinery (preferred).</li>
<li>Strong multitasking ability with the capacity to support multiple customers simultaneously.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient computer skills, including MS Office (Outlook, PowerPoint, Excel, Word).</li>
<li>Strong documentation and process-writing skills, with the ability to create training materials.</li>
<li>Service-oriented mindset with the ability to resolve customer issues professionally.</li>
<li>Self-directed, adaptable, and able to work independently or collaboratively across departments.</li>
<li>Positive attitude and a &ldquo;Customer First&rdquo; approach.</li>
</ul>
<p><b>Salary:</b></p>
<ul><li>$45-52K, depending on experience and qualifications</li></ul><br>
<p>
</p><p>Job Descriptions may be changed at any time to support business changes. Viridi Parente is an Equal Opportunity / Affirmative Action employer<br>
committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion,<br>
sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal,<br>
state, or local laws.</p></div>

Technical Customer Service Coordinator

Johnson Controls

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><p><b>
Be part of the future!</b></p><p></p><p>
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people &ndash; you bring your talent, and we&rsquo;ll give you the space and opportunities to grow and succeed. We are committed to make a difference.</p><p></p><p><b>
What we offer:</b></p><ul><li><p>
Competitive Starting Pay</p></li><li><p>
Paid Training</p></li><li><p>
Tuition reimbursement</p></li><li><p>
Global Advancement Opportunities</p></li><li><p>
Company Vehicle (as applicable)</p></li><li><p>
Referral Bonuses</p></li><li><p>
Comprehensive Benefits</p><ul><li><p>
Medical/Dental/Vision insurance</p></li><li><p>
Health Savings Account (HSA)</p></li><li><p>
Life Insurance</p></li><li><p>
401(k) savings plan with company match</p></li><li><p>
Short-Term and Long-Term Disability</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Wellness Program</p></li><li><p>
And More!</p></li></ul></li></ul><p></p><p><b>
What you will do</b></p><p></p><p>
Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.</p><p></p><p>
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer&rsquo;s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.</p><p></p><p><b>
How you will do it</b></p><ul><li><p>
Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.</p></li><li><p>
Communicates the action plan and services to be provided directly to the customer.</p></li><li><p>
Ensures work has been performed to the customer&rsquo;s expectations and performs follow-up with the customer, as needed.</p></li><li><p>
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.</p></li><li><p>
Upon completion, reconciles all service requests daily.</p></li><li><p>
Coordinates labor scheduling to align technician to the appropriate customer and service need.</p></li><li><p>
Ensures Technicians are provided daily schedules.</p></li><li><p>
Maintains consistent communication with assigned Technicians.</p></li><li><p>
Follows up on activities to ensure completion in an established timeframe.</p></li><li><p>
Assists with creation of L&amp;M quotations.</p></li><li><p>
Develops and maintains viable long-term relationships with customers and subcontractors.</p></li><li><p>
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.</p></li><li><p>
Researches and follows up on questions identified during monthly business review.</p></li><li><p>
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.</p></li><li><p>
Business review support</p></li><li><p>
Billing support</p></li><li><p>
Customer retention support</p></li><li><p>
Facilitates administration of warranty claims.</p></li><li><p>
May guide and prioritize the activities of the Customer Service Agent Assistants.</p></li><li><p>
Periodically performs duties of the Customer Service Agent Assistant as overflow demands.</p></li><li><p>
Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department</p></li><li><p>
Other duties and administrative activities as assigned.</p></li></ul><p></p><p><b>
What we look for</b></p><p><b>
Required</b></p><ul><li><p>
Associates degree preferred, high school diploma or equivalent required</p></li><li><p>
Preferred minimum of 2-4 years of service industry experiences managing service operations and/or service scheduling.</p></li><li><p>
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.</p></li><li><p>
Must have strong interpersonal skills to effectively communicate with both internal and external clients.</p></li><li><p>
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.</p></li><li><p>
Able to prioritize work activities based upon financial impact to desired business goals.</p></li><li><p>
Experience and/or basic project accounting or costing principals is desired.</p></li><li><p>
Able to influence diverse teams to accomplish tasks/goals.</p></li></ul><p></p><p>
HIRING HOURLY RANGE: $18.27 - 22.60 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us</p><p></p><p>
#LI - AD2</p></div></div></div></div></div></div></div></div></div></div>

Fire Service Coordinator

Total Quality Logistics (TQL)

<div><p><b>About the role:</b></p><p>
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Mexico, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.</p><p></p><p><b><br>
What&rsquo;s in it for you:</b></p><ul><li>
Compensation starting at $16.50/hour + year-end bonus and merit increases</li><li>
Comprehensive benefits package</li><li>
Health, dental and vision coverage</li><li>
401(k) with company match</li><li>
Perks including employee discounts, financial wellness planning, tuition reimbursement and more</li><li><b>
Certified Great Place to Work </b>with 800+ lifetime workplace award wins</li></ul><p><br>
</p><p><b>What you&rsquo;ll be doing:</b></p><ul><li>
Become the subject matter expert on all administrative tasks related to your aligned account(s)</li><li>
Document and manage all tasks in our internal systems</li><li>
Schedule appointments and help coordinate shipments from pickup to delivery</li><li>
Help resolve shipping issues with a high level of professionalism</li><li>
Provide excellent customer service to internal and external stakeholders</li><li>
Support with billing and payment processing as needed</li></ul><p><br>
</p><p><b>What you need:</b></p><ul><li>
1+ year customer service experience preferred</li><li>
Fluent in English and Spanish</li><li>
Hall of fame work ethic with a history of excellent attendance</li><li>
Strong verbal communication skills &ndash; face to face and over the phone</li><li>
Proficient in Microsoft Office, including Word, Excel and Outlook</li><li>
Ability to take ownership of responsibilities and see tasks through completion</li></ul><p></p><p><b><br>
Where you'll be: </b>200 Regency Executive Park Drive, Charlotte, North Carolina 28217</p><p></p><p><i><br>
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.</i></p></div>

Bilingual Customer Service Coordinator

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Service Coordinator

Service Coordinator

Service Coordinator

Service Coordinator

Technical Customer Service Coordinator

Fire Service Coordinator

Bilingual Customer Service Coordinator