service delivery analyst

Accenture

Skill required: Talent Acquisition - HR Delivery Strategy 
Designation: HR Service Delivery Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Candidates with End to End Recruitment experience - Domestic/International Market A set of processes to design, develop and implement an HR Delivery Strategy to support the end to end employee experience across lifecycle. 
What are we looking for? &bull;Microsoft Excel &bull;Microsoft PowerPoint &bull;Problem-solving skills &bull;Commitment to quality &bull;Ability to establish strong client relationship &bull;Ability to meet deadlines &bull;Collaboration and interpersonal skills
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

HR Service Delivery Analyst

Skill required: Employee Services - Employee and Labor Relations 
Designation: HR Service Delivery Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? &quot;The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data. &quot; 
What are we looking for? Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA) Provide updates on E&amp;C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads Manage the internal transfer, training failure and redeployment documentation for each employee case. Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved Perform any other activity as required and assigned by HRPA. Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action. Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required
 
Roles and Responsibilities: Serve as a trusted and neutral point of contact for employees, ensuring continuous presence to employees to reach out to as first point of contact for any support required Provide required steer to employees on various HR processes and help them reach out to correct POCs/ channels to resolve issues. For non-sensitive employee grievances, gather first-level details along with documentation from agents and their team leads to help share with ER+HRPA for next actions. People Champion will not handle employee grievance for supervisors and above. Sensitivity of a case to be decided by the HRPA at CL8 or above. Integrate new joiners and make them aware of HR policies and processes. Help delivery leads drive the buddy program effectively.
 
Any Graduation

HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee and Labor Relations 
Designation: HR Service Delivery Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? &quot;The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data. &quot; 
What are we looking for? &bull; Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. &bull; Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. &bull; Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA) &bull; Provide updates on E&amp;C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads &bull; Manage the internal transfer, training failure and redeployment documentation for each employee case. &bull; Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved &bull; Perform any other activity as required and assigned by HRPA. &bull; Shifts :3.00 PM to 1.00 AM &bull; Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action. &bull; Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. &bull; Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required
 
Roles and Responsibilities: &bull; Serve as a trusted and neutral point of contact for employees, ensuring continuous presence to employees to reach out to as first point of contact for any support required &bull; Provide required steer to employees on various HR processes and help them reach out to correct POCs/ channels to resolve issues. &bull; For non-sensitive employee grievances, gather first-level details along with documentation from agents and their team leads to help share with ER+HRPA for next actions. People Champion will not handle employee grievance for supervisors and above. Sensitivity of a case to be decided by the HRPA at CL8 or above. &bull; Integrate new joiners and make them aware of HR policies and processes. Help delivery leads drive the buddy program effectively.
 
Any Graduation

Skill required: Employee Services - Employee and Labor Relations 
Designation: HR Service Delivery Senior Analyst 
Qualifications:Any Graduation
 
Years of Experience:5 to 8 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? &quot;The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data. &quot; Shifts : &bull; 12 noon to 10 PM for Mumbai and BLR positions and 3.00 PM to 1.00 AM for Hyderabad position. 
What are we looking for? &bull; Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data. &bull; Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics. &bull; Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA) &bull; Provide updates on E&amp;C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads &bull; Manage the internal transfer, training failure and redeployment documentation for each employee case. &bull; Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved &bull; Perform any other activity as required and assigned by HRPA. &bull; Shifts :12 noon to 10 PM &bull; Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action. &bull; Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc. &bull; Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of increasingly complex problems &bull; Your day to day interactions are with peers within Accenture &bull; You are likely to have some interaction with clients and/or Accenture management &bull; You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments &bull; Decisions that are made by you impact your own work and may impact the work of others &bull; In this role you would be an individual contributor and/or oversee a small work effort and/or team &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

<div>Job Title - Environmental Operations &amp; Sustainability Sr. Analyst (CL10) &ndash; Corporate Functions
Management Level : CL10
Location: Bangalore
Must have skills: &bull;<ul><li>
Degree in Environmental Engineering, Health &amp; Safety or similar.</li><li>
Environmental measurement, management, and compliance</li><li>
ISO14001 &amp; 45001 Environmental Management System</li><li>
Vendor and contract support</li><li>
Stakeholder Management</li></ul>
Good to have skills: Workplace Experience
Experience: Minimum 2 year(s) of experience is required<ul><li>
Educational Qualification: Degree in Environmental Engineering, Health &amp; Safety or similar.</li></ul>
Job Summary:
 
Support Accenture's environmental programs in the moderate to large size/complexity area of responsibility, including required certifications and related standards. Support the environmental processes in line with Accenture's environmental commitments, with an aim to reduce the environmental impact and enhance Accenture's contribution to a sustainable future; this includes processes and programs that promote the efficient utilization of energy, water, travel, and waste.
Roles &amp; Responsibilities: 
<ul><li>Provide environmental advice to stakeholders.</li></ul><ul><li>
Support the Environmental Management System and ensure alignment with the organization&rsquo;s global strategy, compliance with ISO 140001 and 45001 and other relevant regulatory frameworks.</li><li>
Ensure proactive development, processes and policies surrounding the Environmental functions.</li><li>
Support the delivery of all key project performance indicators (reporting) across Environmental disciplines (energy, Co2 emissions, water, waste).</li><li>
Provide clear communication to operations and projects on environmental initiatives, strategies and issue resolution.</li><li>
Work with the Corporate Citizenship team on environment eco-volunteering and environmental sustainability initiatives.</li><li>
Support the internal audit and operational assurance activities for ISO 14001 and 45001.</li><li>
Coordinate official responses to requests for information.</li><li>
Work with vendors/partners to deliver environmental outcomes. 
 
Professional &amp; Technical Skills:
 
</li><li>Degree in Environmental Engineering, Health &amp; Safety or similar.</li><li>
Environmental measurement, management, and compliance</li><li>
ISO14001 &amp; 45001 Environmental Management System</li></ul> 
Additional Information:
<ul><li>Work closely with the Africa Workplace Leadership and external partners/consultants.</li><li>
Reporting to: Africa Workplace Operations Lead (dotted to Growth Markets Environment Lead)</li><li>
Stakeholders: Africa CS&amp;S Lead, Africa Workplace Lead and other corporate/CS&amp;S functions</li></ul>
About Our Company | Accenture</div>
 
<div>Experience: Minimum 2 year(s) of experience is required<ul><li>
Educational Qualification: Degree in Environmental Engineering, Health &amp; Safety or similar.</li></ul></div>

Workplace Service Delivery Sr. Analyst

JPMorganChase

<div>JOB DESCRIPTION 
<div>
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. 
 
As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies. 
 
Job responsibilities</div><div>
<ul><li>Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.</li>
<li>Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.</li>
<li>Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.</li>
</ul></div><div>Required qualifications, capabilities, and skills</div><div>
<ul><li>Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.</li>
<li>Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.</li>
<li>Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.</li>
</ul></div><div>Preferred qualifications, capabilities, and skills</div><div>
<ul><li>Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.</li>
<li>Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.</li>
<li>Developing ability to apply cultural intelligence and data &amp; tech literacy for effective engagement with diverse clients and innovative solutions.</li>
<li>Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.</li>
</ul></div>ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service Analyst

TransUnion

<div>TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Team&rsquo;s Focus:
 
Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management,
 
and depersonalized analytical data requests.
 
This position is accountable for delivery of transactional, batch and self-serve solutions for internal &amp; external customers within the service
 
level agreements. This is done through processing and loading of requests as per client requirements, thereby ensuring that good quality
 
outputs and reports are produced and delivered to clients.
What You'll Bring:
Key Tasks &amp; Accountabilities:
<ul><li>Deliver service excellence for Batch order fulfilment
</li><li>Perform pre-validations and engage with Customer engagement and Sales teams to understand the requirements and to address major anomalies that would impact quality.
</li><li>Produce good quality output within specified turnaround times to facilitate better credit decision-making by clients. Ensure any data related concerns are addressed before delivering to the customers.
</li><li>Validate batch fulfilment system setup and output- data extraction, cleansing &amp; validation (using Ab-Initio on UNIX platform), based on requirements from the customer.
</li><li>Review and process work requests using internally developed tools to ensure all requirements are met.
</li><li>Ensure that good quality input data is processed to achieve a high match rate.
</li><li>Demonstrate good understanding of the business, domain and products.
</li><li>Identify where to improve efficiency and / or quality of processes.
</li><li>Adhere to documented processes and contribute to documentation reviews.
</li><li>Ensure queries and complaints are dealt with in a timely manner.
</li><li>Adherence to KPI metrics/ goals
</li></ul>What you will bring?
 
Essential
<ul><li>0-2 years of Experience in Bachelor&rsquo;s degree in engineering, operations research, or other equivalent field with a track record
</li><li>of academic excellence.
</li><li>A passion for service excellence.
</li><li>Strong attention to detail.
</li><li>Effective interpersonal and communication style with the ability to interact at multiple levels within and outside the organization.
</li><li>Ability to work independently and also effectively within a team environment.
</li><li>Ability to plan and organise workload with guidance.
</li><li>Ability to problem solve efficiently and effectively.
</li><li>Ability to multitask in a fast-paced environment.
</li><li>Good time management skills
</li><li>High level of familiarity with Microsoft Office tools.
</li><li>Willingness to work in US timings.
</li></ul>Desirable
<ul><li>Familiarity with credit bureau offerings
</li><li>Experience with programming and data manipulation languages (Ab Initio, Unix, SQL)
</li><li>Basic knowledge of Autosys or other scheduling tools
</li></ul>Impact You'll Make:
Primary Location: Chennai
 
Organization: Global Operations - Global Delivery (Fulfilment)
 
Schedule / Shift: Regular / Standard
 
Job Type: Full-time (US Shift)
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Analyst, Implementation Analysis</div>

Analyst, Global Delivery

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