service delivery consultant

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Application deadline: Mar 21, 2026<br>
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This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.<br>
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The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.<br>
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The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.<br>
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Key job responsibilities<br>
As an experienced technology professional, you will be responsible for:
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<ul><li>Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs</li><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective migration strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts</li></ul><br>
About the team<br>
About AWS
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS? Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Inclusive Team Culture Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
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Mentorship &amp; Career Growth We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of cloud architecture and solution implementation experience</li><li>Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience</li><li>3+ years of software development experience</li><li>Current, active US Government Security Clearance of TS/SCI with Polygraph</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience communicating technical concepts to diverse audiences in pre-sales environments</li><li>Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience</li><li>Experience in performance optimization and cost management for cloud environments</li><li>AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)</li><li>Experience with automation and scripting (e.g., Terraform, Python)</li><li>Knowledge of security and compliance standards (e.g., HIPAA, GDPR)</li><li>Experience with AWS data/file transfer solutions including AWS Application Migration Service (MGN), AWS Database Migration Service (DMS), and/or AWS DataSync</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CO, Denver - 131,300.00 - 177,600.00 USD annually<br>
USA, MO, St. Louis - 131,300.00 - 177,600.00 USD annually<br>
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually</div><p></p>

Delivery Consultant - App Mod, WWPS ProServe

Accenture

<div>AS <b>SAP Order Fulfillment Consultant</b> at Accenture, you will be responsible for analyzing organizational processes and systems to design and implement effective business solutions. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will act as a subject matter expert, lead teams effectively, and collaborate with multiple teams to contribute to key decisions. Advanced proficiency in SAP for Retail is essential, with recommended expertise in Business Process Design and Data Analysis. Candidates should have a minimum of 8 years of relevant experience.<br>
<b>Key Responsibilities:</b><br>
<ul><li>Analyze organizational processes and systems to design and implement effective business solutions.</li><li>Assess the business model and its integration with technology, identifying customer requirements and defining future state solutions.</li><li>Act as a subject matter expert, providing guidance and solutions to problems across various teams.</li><li>Facilitate workshops to gather requirements and ensure alignment among stakeholders.</li><li>Develop detailed documentation that outlines business processes and system specifications.</li><li>Utilize data analysis techniques to identify trends and insights that inform business decisions.</li><li>Collaborate with technical teams to ensure solutions meet business needs and requirements.</li><li>Foster a collaborative team environment that encourages innovative problem-solving and effective decision-making.</li><li>Continuously seek opportunities for process improvement and innovation within the organization.</li><li>Provide training and support to team members to enhance their skills and knowledge in business process design and SAP for Retail.</li></ul></div>
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<div><ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.</li><li>Minimum of 8 years of experience in order fulfillment, supply chain, or related roles.</li><li>Advanced proficiency in SAP for Retail.</li><li>Strong understanding of business process design and data analysis techniques.</li><li>Proven experience in analyzing business models and integrating them with technology solutions.</li><li>Excellent problem-solving skills with the ability to work independently and provide innovative solutions.</li><li>Strong collaboration and communication skills to engage with cross-functional teams and stakeholders.</li><li>Experience in facilitating workshops and gathering requirements from stakeholders.</li><li>Ability to develop detailed documentation outlining business processes and system specifications.</li></ul><p></p><div><b>
Preferred Qualifications:</b><br>
<ul><li>Master&rsquo;s degree in a related field.</li><li>Certifications in SAP or related areas.</li><li>Experience with process improvement methodologies (e.g., Six Sigma, Lean).</li><li>Familiarity with SAP implementation methodologies and tools.</li><li>Proven ability to identify opportunities for innovation and process improvement in business processes.</li></ul></div></div>

SAP Order fulfillment Consultant

CMA CGM

ID: 576565
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<b>Location:</b><br>
Karachi, PK
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Service Delivery Professional Pakistan
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Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
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Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
<br>Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
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Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
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<b>Position Summary:</b><br>
The Front Desk Documentation Officer serves as the first point of contact for customers in the Service Delivery Department. This role is responsible for managing and verifying shipping documentation, processing Delivery Orders (DO), ensuring compliance with company policies, and maintaining accurate records. The officer plays a key role in ensuring efficient and accurate service delivery to customers while safeguarding the company’s operational integrity.
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<b>Key Responsibilities:</b><br>
<b>Customer Interaction & Documentation Handling:</b><br>
Serve as the initial point of contact for customers requesting Delivery Orders (DO).
<br>Handle all incoming documentation related to cargo delivery, ensuring accuracy and completeness.
<br>Cross-check the authenticity of submitted documents before processing.
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<b>Verification & Release of Delivery Orders:</b><br>
Conduct final checks on release authorities, Bills of Lading (B/L), and other required documents according to the department’s checklist.
<br>Verify document alignment with company policies and shipping requirements prior to releasing the Delivery Order.
<br>Revalidate Delivery Order expiry dates as needed, subject to confirmation of payment.
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<b>Invoice & Payment Management:</b><br>
Prepare and issue customer invoices in coordination with the finance team.
<br>Ensure prompt collection of payments prior to DO release.
<br>Check for and follow up on any DDSM (Delivery Documentation System Module) outstanding items.
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<b>Record Keeping & Filing:</b><br>
Maintain organized records of all received and processed documents including release authorizations, Bills of Lading, Letters of Indemnity, and related shipping documents.
<br>Ensure timely filing and retrieval of records for audit and compliance purposes.
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<b>Qualifications and Requirements:</b><br>
Diploma or Bachelor’s degree in Business Administration, Shipping Management, Logistics, or a related field.
<br>Minimum 1–3 years of experience in shipping documentation, logistics, or customer service (preferably within a shipping line or freight forwarding environment).
<br>Strong attention to detail and ability to handle documentation accurately.
<br>Good communication and interpersonal skills to manage customer interactions effectively.
<br>Proficient in Microsoft Office and familiar with shipping documentation systems.
<br>Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
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<b>Core Competencies:</b><br>
Customer Service Orientation
<br>Documentation Accuracy and Compliance
<br>Time Management and Organizational Skills
<br>Integrity and Confidentiality
<br>Team Collaboration
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Come along on CMA CGM’s adventure !

Service Delivery Professional Pakistan

NTT DATA

<div><p><b>Make an impact at NTT Global Data Centers
</b></p><p>Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
</p><p></p><p><b>Your role at a glance
</b></p>The Service Delivery Specialist is an advanced contributor responsible for driving operational efficiency and standardization through system, organization, and process integration across global construction initiatives. Acting as liaison between key GDC departments (HR, IT, Finance, etc.) and GID, this role aligns enterprise systems, data, and workflows to optimize resource efficiency and performance outcomes.
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This role will deploy best practices and digital tools to enhance performance, collaborates cross-functionally to align with strategic goals and establishes governance frameworks for continuous improvement. The role ensures compliance with service level agreements (SLAs), tracks key performance indicators (KPIs), and demands the ability to distill complex information into clear, concise, communications for diverse audiences.
<p></p><p><b>What we are looking for
</b></p><p>KEY responsibilities
</p><ul><li>Drive operational efficiency and standardization across global construction.
</li><li>Identify and implement scalable process improvements.
</li><li>Streamline workflows and eliminate inefficiencies.
</li><li>Deploy best practices and digital tools to enhance departmental performance.
</li><li>Collaborate cross-functionally to create visibility and align with strategic goals.
</li><li>Establish governance frameworks for continuous improvement.
</li><li>Support document review and management and control changes to standard operating procedures.
</li><li>Facilitate service delivery audits and assist in the implementation of audit recommendations.
</li><li>Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement.
</li><li>Ensure compliance with regulatory requirements, industry standards, and internal policies.
</li><li>Set up governance structures to enable delivery of business outcomes.
</li><li>Understand and support business continuity recovery strategies and plans.
</li><li>Deliver effective training to support adoption of systems, tools, and best practices.
</li></ul><p></p><p>KNOWLEDGE &amp; ATTRIBUTES
</p><ul><li>Fluent in SharePoint, Power BI, MS Office Suite (especially PowerPoint), Microsoft Copilot, and ChatGPT. Visio and/or process mapping skills are desired.
</li><li>Proven ability to integrate systems, processes, and workflows across business units.
</li><li>Ability to condense complex information into clear, concise, professional communications.
</li><li>Excellent verbal and written communication skills with executive presentation capability.
</li><li>Impeccable attention to detail and consistent delivery of high-quality work.
</li><li>Strong project management skills with ability to manage multiple initiatives in a fast-paced environment.
</li><li>Organized, analytical, and structured with strong critical thinking and problem-solving skills to address complex challenges.
</li></ul><p>Works well in a team environment and independently, ability influence without authority.
</p><ul><li>Experienced in developing and delivering effective training and knowledge transfer.
</li></ul><p>Proven ability to contribute to performance strategies that drive operational excellence and business outcomes. Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting. Commitment to continuous learning and staying updated with industry trends and best practices.
</p><p>ACADEMIC QUALIFICATIONS &amp; CERTIFICATIONS
</p><ul><li>Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field.
</li></ul><p>REQUIRED EXPERIENCE
</p><ul><li>5+ years of similar role experience within a global services organization, preferably in construction, mission critical, data center, semi-conductor, IT or similar
</li><li>Desirable certifications include ITIL (Information Technology Infrastructure Library) and Six Sigma, and PMP (Project Management Professional).
</li></ul><p>PHYSICAL REQUIREMENTS
</p><ul><li>Primarily sitting with some walking, standing, and bending.
</li><li>Able to hear and speak into a telephone.
</li><li>Close visual work on a computer terminal.
</li><li>Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments
</li></ul><p>Work conditions &amp; other requirements
</p><p></p><ul><li>This position is remote supporting the globe with an occasional need to travel for team offsites. Extensive daily laptop usage with a reliable internet connection.
</li></ul><ul><li>Remote-based position with extensive daily use of digital collaboration tools
</li></ul><p></p><p><b>Compensation Pay Range
</b></p><p>This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
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NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $104,900 - $194,700.
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All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
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Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
</p><p></p><p><b>Who we are
</b></p><p>As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business &ndash; large and small &ndash; has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
</p><p></p><p>NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p></div>

Service Delivery Specialist, GID

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>#LI-Hybrid<br>
Location: Cairo, Egypt<br>
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Relocation Support: This role is based in Cairo, Egypt. Novartis is unable to offer relocation support: please only apply if accessible.<br>
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At Novartis, every detail matters when it comes to supporting our people&mdash;and this role sits right at the heart of that mission. As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic, fast‑paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li>
Deliver first‑level time service support to associates, ensuring timely and accurate resolution of queries.</li><li>
Monitor and resolve service requests through ticketing, chatbot, and telephony channels in line with service levels.</li><li>
Ensure compliance with local labour laws, Novartis policies, and global time governance standards.</li><li>
Maintain accurate employee time data with clear documentation of all data change requests.</li><li>
Deliver scheduled time service reports with high quality, accuracy, and timeliness.</li><li>
Collaborate with second‑level support teams to escalate and resolve complex cases effectively.</li><li>
Support testing and continuous improvement initiatives to enhance service delivery.</li></ul><h3 class="jobSectionHeader"><b>
Essential Requirements</b></h3><ul><li>
Experience working in a customer‑focused service delivery or shared services environment.</li><li>
Ability to manage employee queries accurately using case management, ticketing, or support tools.</li><li>
Strong attention to detail with the ability to document data changes clearly and compliantly.</li><li>
Comfort working in fast‑paced, high‑volume support environments while meeting service level expectations.</li><li>
Fluent English communication skills, both written and spoken.</li><li>
Collaborative mindset with strong communication skills and a proactive approach to problem solving.</li></ul></div></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>People &amp; Organization
</div></div><div>Business Unit
<div>Human Resources
</div></div><div>Location
<div>Egypt
</div></div><div>Site
<div>New Cairo
</div></div><div>Company / Legal Entity
<div>EG02 (FCRS = EG002) Novartis Pharma S.A.E
</div></div><div>Functional Area
<div>Human Resources
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><div><div><div><div>VIDEO</div>
</div>
</div></div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

Time Service Delivery Expert

United Nations

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Nepal&rsquo;s context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. Development of the national-level 2) Ongoing coordination: Regular coordination with the international consultants on progress against timeline and agreed division of responsibilities, ensuring alignment with the agreed analytical framework and reporting template, and incorporating technical guidance and review comments provided by the International Consultant. 3) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework 4) Data collection and stakeholder consultations: Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 5) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 6) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, sustainability and readiness for emerging technologies), and lead the drafting of the Draft Nepal Digital Readiness Assessment Report under the technical guidance and quality assurance of the International Consultant. 7) Validation and finalization: Revise the Draft Nepal Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Documentation of regular meetings with international consultant outlining agreements and coordination. &bull; Desk review summary and baseline inputs on Nepal&rsquo;s digital governance and institutional landscape, developed with guidance and inputs from the international consultant. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Nepal&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Nepal, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for the LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Nepal, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Nepal&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity / Digital Readiness Assessment of government ministries and public institutions in Nepal. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives and the Digital Nepal Framework (DNF) including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for the LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Nepal, and in collaboration with the International Consultant, who will provide guidance and oversight to the work at the national level, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Nepal&rsquo;s context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to Nepal&rsquo;s context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Nepal, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Nepal, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>&bull; Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required &bull; A minimum of five (5) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required &bull; Experience engaging with government ministries and public institutions at the national level is required &bull; Strong understanding of the country's digital governance landscape, including relevant national policies, institutional and national frameworks is required &bull; Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required &bull; Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required &bull; Proven analytical, research and report-writing skills is required &bull; Experience working with governments and/or international organizations is highly desirable &bull; Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Nepali is required.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Nepal. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN NEPAL

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Timor-Leste's context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. 2) Ongoing coordination: Regular coordination with the international consultants on progress against timeline and agreed division of responsibilities, ensuring alignment with the agreed analytical framework and reporting template, and incorporating technical guidance and review comments provided by the International Consultant. 3) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework. 4) Data collection and stakeholder consultations :Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 5) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 6) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, and sustainability), and contribute country-level analysis and preliminary recommendations 7) Validation and finalization: Revise the Draft Timor-Leste Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Development of the national-level Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Documentation of regular meetings with international consultant outlining agreements and coordination. &bull; Desk review summary and baseline inputs on Timor-Leste&rsquo;s digital governance and institutional landscape, developed with guidance and inputs from the international consultant. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Timor-Leste&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Timor-Leste, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for the LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Timor-Leste, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Timor-Leste&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity / Digital Readiness Assessment of government ministries and public institutions in Timor-Leste. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives and Timor-Leste's Digital 2032 strategy including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Timor-Leste, and in collaboration with the International Consultant, who will provide guidance and oversight to the work at the national level, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Timor-Leste's context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to Timor-Leste&rsquo;s context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with your input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Timor-Leste, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit, in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Timor-Leste, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required A minimum of five (5) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required Proven analytical, research and report-writing skills is required Experience engaging with government ministries and public institutions at the national level is required Strong understanding of the country&rsquo;s digital governance landscape, including relevant national policies, institutional and national frameworks is required Experience working with governments and/or international organizations is highly desirable Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Tetum and Portuguese is required.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Timor-Leste. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN TIMOR-LESTE

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