service delivery director

RATP Dev

<div>
 RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 25,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.
 <br/>
 <br/>
 We have built our expertise in the ultra-dense, constantly-modernized Paris network. Since 120 years our experts manage complex projects, improve passenger experience, participate in large-scale sport or cultural events.
 <br/>
 <br/>
 Thanks to this unrivalled know-how, we serve more than 100 cities in 17 countries and 5 continents. We provide custom-made solutions that meet their specific challenges in terms of the environment, social inclusion, growth or attractiveness.
 <br/>
 <br/>
 We build, deliver and commit for the best of public transport, every day, everywhere, for everybody &ndash; to make it the natural choice for cities and passengers.
 <br/>
 <br/>
 <strong>
  RATP Dev Mobility Cairo
 </strong>
 operates the Green Line 3 and the LRT Capital Train, essential components of Cairo&rsquo;s public transportation network. We are dedicated to providing high-quality service and ensuring customer satisfaction across these lines.
 <br/>
 <br/>
 Are you a strategic leader with a passion for public transport excellence? RATP Dev Mobility Cairo is seeking a
 <strong>
  Service Delivery Director
 </strong>
 to lead and elevate the performance of our operations and passenger services.
 <br/>
 <br/>
 <strong>
  Key Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the Service Delivery Department with a vision rooted in excellence, partnership, and sustainability.
  </li>
  <li>
   Ensure safe, reliable, and high-quality service delivery aligned with contractual KPIs.
  </li>
  <li>
   Drive operational efficiency, customer satisfaction, and continuous improvement.
  </li>
  <li>
   Collaborate with cross-functional teams to optimize cost, safety, and service standards.
  </li>
  <li>
   Champion a culture of safety, inclusivity, and performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Profil De Candidat Recherch&eacute;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years in public transport operations, including senior leadership roles.
  </li>
  <li>
   Proven experience in rail operations and customer-facing services.
  </li>
  <li>
   Strong knowledge of railway safety, operational planning, and workforce management.
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s in Transport, Engineering, Business, or related fields.
  </li>
  <li>
   Fluent in English; Arabic and French are a plus.
   <br/>
   <br/>
  </li>
 </ul>
 Why RATP Dev ? Be part of a global leader in mobility solutions, shaping the future of urban transport in Cairo. Lead impactful initiatives, work with passionate professionals, and make a difference in millions of daily journeys.
 <br/>
 <br/>
 If you're driven by operational excellence, committed to safety and customer satisfaction, and ready to lead transformative transport services in Cairo, we want to hear from you!
 <br/>
 <br/>
 RATP Dev is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
 <strong>
  Join us in making a difference through transporation excellence!
  <br/>
  <br/>
 </strong>
 <strong>
  Comp&eacute;tences
  <br/>
  <br/>
 </strong>
 customer service
</div>


Service Delivery Director (F/M)

AgFirst Farm Credit Bank

<div><p><b>Director of HR Operations &amp; Service Delivery - </b>Columbia, SC (Hybrid)
</p><p>The <b>Director of HR Operations &amp; Service Delivery </b>provides leadership for core HR Operational functions, including payroll administration, HR service delivery, and systems governance. This role ensures efficient, compliant, and scalable processes that support the employee lifecycle and organizational goals. The Director drives continuous improvement, fosters cross-functional collaboration, and champions a service-oriented approach to HR operations, enabling seamless employee experiences and data integrity across platforms.
</p><p><b>What You&rsquo;ll Do:
</b></p><ul><li>Lead HR operations and payroll delivery to ensure accurate, timely, and compliant service.
</li><li>Monitor service quality through performance metrics and stakeholder feedback.
</li><li>Ensure data integrity, governance, and security across HR systems and payroll processes.
</li><li>Collaborate with internal teams and external partners to align services with organizational needs.
</li><li>Drive process optimization by streamlining workflows and reducing manual effort.
</li><li>Lead automation and system integration initiatives for seamless data exchange.
</li><li>Design and refine scalable HR service delivery frameworks aligned with organizational goals.
</li><li>Analyze service metrics and implement continuous improvement initiatives.
</li><li>Provide leadership in team management, including hiring, onboarding, and performance development.
</li><li>Stay informed on regulatory changes and industry trends to guide compliance and strategy.
</li></ul><p><b>What You&rsquo;ll Need:
</b></p><ul><li><b>Education: </b>Bachelor&rsquo;s degree in HR, Business Administration, Information Systems, or related field; Master&rsquo;s or equivalent experience preferred.
</li><li><b>Experience: </b>10+ years in HR operations, payroll, or shared services, including 5+ years in leadership managing cross-functional teams and enterprise service delivery.
</li><li><b>Certifications: </b>CPP, SHRM-SCP, or equivalent preferred.
</li><li><b>HR Expertise: </b>Deep knowledge of HR service delivery models, payroll operations, compliance, and regulatory reporting.
</li><li><b>Technical Skills: </b>Strong understanding of HR systems architecture, data governance, and process automation; proven ability to lead system integrations and change management.
</li><li><b>Analytical &amp; Strategic: </b>Exceptional analytical skills with experience using metrics to drive performance; ability to balance strategic vision with operational detail.
</li><li><b>Communication &amp; Leadership: </b>Excellent communication and stakeholder management skills across all levels; demonstrated ability to lead and influence effectively.</li></ul></div>
<br><p></p><div><div>AgFirst Farm Credit Bank provides financing, as well as technology and other value-added services, to association partners so they can lend to rural residents and agricultural operations of all sizes. We take pride in investing in our employees, our partners and our community.
</div><div><b>Find out more </b>on AgFirst.com , and follow us on LinkedIn !</div></div>

Director of HR Operations & Service Delivery

Confidential Careers

<div>
 <p>
  Role Purpose
 </p>
 <p>
  Lead the end-to-end delivery of assigned real estate / construction projects from post-concept through design, procurement, construction, testing, commissioning and handover. The role ensures projects are executed in line with approved development plans, budgets, quality, safety, and time targets, while effectively managing consultants, contractors and internal stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  2. Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  A. Project Planning &amp; Delivery
 </p>
 <ul>
  <li>
   Execute the project delivery and execution plan, drawing on information from the Development team and other functions, ensuring alignment with overall development strategies and timelines.
  </li>
  <li>
   Ensure all necessary building permits and statutory approvals are obtained at each stage of the project.
  </li>
  <li>
   Identify, escalate and coordinate mitigation plans for project risks and issues, raising critical matters to the Senior Project Director as needed.
  </li>
  <li>
   Implement and ensure compliance with policies and procedures related to project execution, particularly Quality Assurance (QA) and Quality Control (QC).
  </li>
  <li>
   Collect project data and prepare comprehensive project reports (e.g. cost, physical progress, design progress, authorities&rsquo; matters, contractor performance, quality, safety) to update relevant stakeholders and the nominated Development project lead across all phases.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  B. Design, Constructability &amp; Value Engineering
 </p>
 <ul>
  <li>
   Provide input during design to ensure constructability, buildability and efficient sequencing of works for each product.
  </li>
  <li>
   Lead and facilitate value engineering workshops, identifying opportunities for cost optimization and design efficiencies without compromising quality or functionality.
  </li>
  <li>
   Manage all design-related variations in collaboration with the nominated Development project lead to ensure alignment with overall design intent and master plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  C. Procurement, Commercial &amp; Contracts Management
 </p>
 <ul>
  <li>
   Coordinate closely with Commercial &amp; Contracts and Project Control functions on drafting tenders, assessing proposals, and participating in contractor/consultant selection.
  </li>
  <li>
   Ensure effective coordination with Commercial &amp; Contracts for managing contract variations and claims, planning how to handle them without adversely impacting time, cost or quality targets.
  </li>
  <li>
   Collaborate with Contracts to prepare final product cost reconciliation reports for submission to the Senior Project Director, Country GMs and the Development project lead, ensuring transparency over the financial status of the project.
  </li>
  <li>
   Review and follow up on contractors&rsquo; payment certificates to ensure payments reflect actual, approved work delivered on site and in line with contractual terms.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  D. Construction Execution, Handover &amp; Close-Out
 </p>
 <ul>
  <li>
   Manage mobilization and handover activities at the beginning of the construction phase as part of the project execution stage, ensuring adherence to the planned program.
  </li>
  <li>
   Manage and coordinate services provided by Project Management (or similar) consultants, when appointed, to ensure delivery against agreed scope, time, cost and quality objectives.
  </li>
  <li>
   When no external consultant is appointed, directly manage and coordinate contractors to meet project objectives and contractual obligations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  E. Compliance, Quality &amp; QHSE
 </p>
 <ul>
  <li>
   Ensure that all projects comply with applicable codes, regulations, legal requirements and company-specific standards.
  </li>
  <li>
   Establish, implement and monitor effective Quality Assurance and Quality Control standards at project level.
  </li>
  <li>
   Ensure effective QHSE (Quality, Health, Safety &amp; Environment) standards and procedures are in place and rigorously implemented to safeguard all workers on site and minimize environmental risks.
  </li>
  <li>
   Manage the performance of contractors and consultants throughout the project, evaluating their performance against defined criteria and responsibilities outlined in the RACI matrix.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  G. People Management &amp; Stakeholder Engagement
 </p>
 <ul>
  <li>
   Monitor the performance, development and succession of all direct reports and project team members, providing guidance, coaching and feedback.
  </li>
  <li>
   Foster effective communication and collaboration with Development, Project Control, Commercial &amp; Contracts, Legal, Finance and Country teams to ensure aligned project delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications, Experience &amp; Skills
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Civil Engineering, Construction Management, or a related engineering discipline.
  </li>
  <li>
   Project management certification preferred (e.g. PMP, PMI, PRINCE2 or equivalent).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Experience:
  </strong>
 </p>
 <ul>
  <li>
   20&ndash;25 years of experience in an engineering / project management role for a developer, contractor in a project-driven environment.
  </li>
  <li>
   Minimum 8 years of experience in a management / leadership role handling large-scale construction projects.
  </li>
 </ul>
 <p>
 </p>
</div>


Director, Projects Delivery

Confidential Company

<br/><p>Profit Center responsibility for ES Maintenance and Cost Center responsibility for ES Projects and Logistic/Warehouse including functional responsibility for all team members. Plans, develops, and improves the performance of all operational activities. Ensures the highest quality standards in the execution of the work process. Provides leadership to enhance the performance of individual team members and the teams itself by leading by example, guiding and training team members towards the achievement of maximum efficiency to enhance profitability whilst not compromising quality. Strengthens the client relationship to make sure that existing maintenance contracts will be extended at expiry and FMC will be converted into AMC at expiry of FMC period. Contributes to new business by supporting the Director in the acquisition of new clients. Provides all support activities to other departments.</p><br/><p><strong>KEY RESULTS AREAS (RESPONSIBILITIES):</strong></p><br/><ul><li> Ensures all purchase orders/contracts are assigned to respective ES and are recorded/listed in the system and provides full assistance in procurement, logistics, documentation and other operational support as per the contractual agreement with client.</li><li> Ensures that the correct information on each project/maintenance site is provided in a timely manner, plans and communicates with the internal/external stakeholders at all stages of the process.</li><li> Ensures that all works are completed to client satisfaction by monitoring daily works of each team.</li><li> Handles client complaints to total satisfaction.</li><li> Initiates/Assists in the development and implementation of business strategy, budgeting and business forecasts, proposals and presentations as needed by Maintenance or Projects.</li><li> Monitors and steers Profit Center/cost Center and Provides recommendations for the improvement of performance, profits and quality.</li><li> Attend regular meetings with customers.</li><li> Responsible for the evaluation of the performance of all ES Maintenance, ES Projects and Logistic/Warehouse team members.</li><li> Conducts interviews, tests, and suggests new hires to Director based on criteria agreed upon by the management bearing in mind a balanced mix of nationalities.</li><li> Provides timely and unprompted feedback to management regarding team performance, Profit Center updates and variances and submits regular reports on weekly/monthly basis.</li><li> Maintains accurate records of pricings, proposals, and activity reports (Work Schedules/Cases).</li><li>Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated to the teams and implemented and monitored.</li><li>Ensures that all teams meet or exceed performance and quality standards for project/maintenance delivery.</li><li> Sets examples in areas of personal character, commitment, organizational and commercial skills, and work habits.</li></ul><br/>

Service Director

Johnson Controls

<div><p><b>Position: Regional Director Project Delivery</b></p><p><b>
Reporting: Director, Project Delivery Operations, APAC</b></p><p><b>
Locations: Bangalore</b></p><p></p><p><b>
What you will do</b></p><p>
Lead and oversee the operations related to HVAC/IR, Security, Building Management Systems (BMS), and Fire Safety across the region, ensuring flawless project execution, operational excellence, and achieving financial performance targets. Drive initiatives to enhance customer satisfaction, foster team development, and implement continuous improvement strategies aligned with the company&rsquo;s overarching business goals.</p><p><b>
How You Will Do it:</b></p><ul><li><p><b>
Strategic Leadership:</b> Define, implement, and continuously refine programs that enhance system installation processes, focusing on maximizing efficiency, ensuring high-quality standards, and elevating customer satisfaction across Controls, Fire, and Security domains</p></li><li><p><b>
Operational Excellence:</b> Develop and execute comprehensive implementation plans, fostering alignment and collaboration across field operations, project management, engineering, and other critical functions to ensure the seamless execution of projects</p></li><li><p><b>
Risk &amp; Issue Management:</b> Proactively identify, evaluate, and mitigate risks associated with project delivery, effectively resolve operational challenges, and escalate critical issues to executive leadership as needed to maintain project integrity.</p></li><li><p><b>
Process Improvement</b>: Lead initiatives to standardize installation practices, streamline workflows, and incorporate best-in-class methodologies in field operations to enhance overall efficiency and effectiveness.</p></li><li><p><b>
Technology Enablement</b>: Champion the adoption of cutting-edge tools and digital solutions to improve installation efficiency, enabling field teams to deliver innovative systems that meet or exceed client expectations.</p></li><li><p><b>
Cross-Functional Collaboration</b>: Forge strong partnerships with field leadership, commercial teams, and other functional groups to ensure strategic alignment with business priorities, enhance communication, and achieve project objectives collectively.</p></li><li><p><b>
Executive Engagement</b>: Regularly present strategic initiatives, innovative solutions, and performance metrics to senior leadership, ensuring accountability among stakeholders for delivering measurable outcomes and driving a culture of excellence and continuous improvement.</p></li></ul><p></p><p><b>
What we look for</b></p><ul><li><p>
Education: Bachelor&rsquo;s degree in engineering (Electrical, Mechanical, Industrial, Civil, or related fields) is required; a Master&rsquo;s degree is preferred.</p></li><li><p>
Experience: Over 20 years of extensive experience in the construction and building technologies industries managing Project Portfolio P&amp;L , with a minimum of 10 years in leadership roles focusing on HVAC/IR, Security, BMS, or Fire Safety operations.</p></li><li><p>
Certifications: PMP (Project Management Professional) or an equivalent certification is highly preferred</p></li><li><p>
Skills: Advanced proficiency in project management software such as Microsoft Project and Primavera, coupled with strong capabilities in Excel, Word, and PowerPoint, enabling effective project tracking and reporting.</p></li><li><p>
Attributes: A strategic thinker with a strong ability to communicate effectively across various levels of the organization, results-driven, and prepared to travel extensively to support project needs and client engagements.</p></li></ul><p><b>
What We Offer:</b></p><p>
Johnson Controls provides an environment where innovation thrives, and employees are empowered to succeed. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us in our commitment to creating a safer, more secure world.</p></div>

Regional Director, Project Delivery - South

<div></div><div><div>Reporting into the VP Customer Delivery, the Region Service Delivery role will develop and lead a best-in-class regional service delivery organization. The Region Service Delivery Lead is a senior executive role accountable for the strategic orchestration of all service delivery activities across the Middle East region. This leader sets the vision and direction for regional delivery, ensuring alignment with business objectives and customer expectations. While the role is primarily focused on executive leadership, the Lead must be able to engage directly with operational teams and customers when critical issues or opportunities arise.</div><div></div><div>
The Regional Lead acts as a force multiplier for Customer Delivery Executives (CDEs), empowering them to deliver exceptional results while providing strategic guidance, removing obstacles, and ensuring the highest standards of performance and customer satisfaction.</div><div></div><div>
Suitable candidate must be fluent in English and Arabic.</div><div></div><div>
Key Responsibilities</div><ul><li>
Executive Leadership &amp; Strategy<ul><li>
Define and drive the regional service delivery strategy, ensuring alignment with corporate goals and market opportunities.</li><li>
Serve as the executive sponsor for major accounts and transformation programs, building trusted relationships with senior customer stakeholders.</li><li>
Foster a culture of accountability, innovation, and continuous improvement across all delivery teams.</li></ul></li><li>
Empowering Delivery Teams<ul><li>
Support and coach CDEs, enabling them to excel in day-to-day delivery and customer engagement.</li><li>
Step in to provide hands-on leadership during critical escalations, complex negotiations, or high-impact transformation initiatives.</li><li>
Ensure that delivery teams have the resources, direction, and executive backing needed to succeed.</li></ul></li><li>
Sales Support &amp; Account Growth<ul><li>
Partner with Sales to identify and secure new business, leveraging deep market insights and executive relationships.</li><li>
Oversee account farming strategies, ensuring existing accounts are nurtured and expanded through proactive engagement and value delivery.</li></ul></li><li>
Operational Excellence &amp; Transformation<ul><li>
Oversee the delivery of both BAU services and large-scale BSS transformation programs, ensuring operational rigor and agility.</li><li>
Champion the adoption of best practices, advanced methodologies, and innovative tools to drive efficiency and quality.</li></ul></li><li>
P&amp;L Ownership<ul><li>
Own the regional P&amp;L, setting and achieving ambitious revenue and margin targets.</li><li>
Make data-driven decisions to optimize financial performance and resource allocation.</li></ul></li></ul><div></div><div>
Qualifications &amp; Experience</div><ul><li>
15+ years of progressive leadership experience in service delivery within the telecommunications (OSS/BSS) sector.</li><li>
Demonstrated success in executive roles with direct P&amp;L accountability.</li><li>
Proven ability to lead through influence, empower high-performing teams, and engage at all organizational levels.</li><li>
Track record of supporting sales, driving account growth, and delivering complex transformation programs.</li><li>
Fluent in English and Arabic essential; additional languages are a plus.</li></ul><div></div><div>
Location(s):</div>
Saudi Arabia RemoteUnited Arab Emirates Remote<div></div><div>
Accommodation:</div><div>
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.</div><div></div><div>
Our Guiding Principles:</div><div>
Impact: Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.</div><div></div><div>
Integrity: Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.</div><div></div><div>
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.</div><div></div><div>
Our Story:</div><div>
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.</div><div></div><div>
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <div>Learn more about CSG Inclusion &amp; Impact here.</div></div></div>

Region Service Delivery Leader - Middle East

Delivery Hero

<div><b>Company Description</b><p><br>
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><b><br>
Responsibilities:</b><br>
<br>
<b>Primary</b></p><ul><li>
Collaborate with process stakeholders to ensure effective and efficient process operations.</li><li>
Own and manage the service delivery and performance with defined SLAs/KPIs.</li><li>
Ensuring the process complies with any regulations and internal controls/risk management measures</li><li>
Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).</li><li>
Direct experience within a multi-national environment with a complex regional/country environment.</li><li>
Process-oriented with an understanding of both financial and operational controls.</li><li>
Strong analytical skills and who can foresee upstream and downstream impacts.</li><li>
Strong leadership and communication skills</li><li>
Excellent problem-solving and analytical abilities.</li><li>
Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required</li><li>
Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people</li><li>
Comfortable working in a fast-paced environment with tight deadlines.</li></ul><p><b>
Others</b></p><ul><li>
Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures)</li><li>
Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes</li><li>
Assess change requests, prepare decision making and foster implementation</li><li>
Actively help to solve systemic or complex issues and problems in an effective manner</li><li>
Support internal and external audits</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Professional certifications such as CPA, CA, ACCA, etc.</li><li>
Worked in a Finance Shared Service Centre</li><li>
Strong leadership skills</li><li>
Strong communicator with the ability to influence, persuade and drive action.</li><li>
Demonstrable experience leading and managing teams</li><li>
Process-oriented with an understanding of both financial and operational controls</li><li>
Familiar with key systems; Ariba, SAP and Concur</li><li>
Strong analytical skills and can foresee upstream and downstream impacts</li><li>
Proficient with Google Suite and/or Microsoft applications for analysis and reporting</li><li>
Comfortable working in a fast-paced environment with tight deadlines</li><li>
A creative mindset and a willingness to question assumptions and conventional wisdom.</li></ul></div>

Lead, AP Service Delivery

Search 10000+ Service delivery director jobs near you this November. New roles added regularly across leading industries. Apply today.