service delivery director

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking an exceptional Executive Director - Delivery (MAS101) to spearhead the successful execution of our transformative projects. This key leadership position plays a vital role in driving our ambitious goals within the entertainment and tourism sectors, ensuring that all initiatives are delivered efficiently and effectively.
 
 
 The Executive Director - Delivery will be responsible for overseeing project development, ensuring alignment with the strategic vision of Qiddiya while maintaining the highest standards of quality and accountability. Your leadership will set the tone for our project teams, influencing a culture of collaboration and excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide strategic leadership and oversight for the entire project delivery lifecycle, ensuring alignment with Qiddiya Investment Company's vision and strategic initiatives
 </li>
 <li>
 Manage and direct the execution of all major projects, ensuring they are completed on time, within budget, and to the required quality standards
 </li>
 <li>
 Implement best practices in project management methodologies to enhance efficiency and effectiveness across the delivery teams
 </li>
 <li>
 Develop strong multidisciplinary teams across various project domains and instill a sense of ownership and accountability
 </li>
 <li>
 Interface with stakeholders, including government authorities, partners, and community representatives, to facilitate project successes and address challenges
 </li>
 <li>
 Conduct regular project reviews, risk assessments, and performance evaluations to ensure project objectives are met
 </li>
 <li>
 Champion innovation and continuous improvement processes within the delivery function
 </li>
 <li>
 Provide updates and critical insights for the Board and executive management regarding project health and strategic execution
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Project Management, Business Administration, Engineering, or a related field; a Master's degree is preferred
 </li>
 <li>
 At least 15 years of proven experience in managing project delivery, particularly in large-scale, complex development environments
 </li>
 <li>
 A successful record of delivering high-profile projects from conception through to successful completion
 </li>
 <li>
 Strong leadership capabilities with a demonstrated ability to inspire and drive high-performance teams
 </li>
 <li>
 In-depth knowledge of project management best practices, methodologies, and tools, along with risk management principles
 </li>
 <li>
 Outstanding communication and collaboration skills, with the ability to engage effectively with executive leadership and diverse stakeholders
 </li>
 <li>
 Strong analytical skills with a focus on problem-solving and decision-making
 </li>
 <li>
 Ability to thrive in a fast-paced, evolving environment and manage multiple priorities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Offering a comprehensive compensation and benefits package.
</div>

Executive Director - Delivery (MAS101)

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an exceptional Executive Director - Delivery (MAS101) to spearhead the successful execution of our transformative projects. This key leadership position plays a vital role in driving our ambitious goals within the entertainment and tourism sectors, ensuring that all initiatives are delivered efficiently and effectively.
The Executive Director - Delivery will be responsible for overseeing project development, ensuring alignment with the strategic vision of Qiddiya while maintaining the highest standards of quality and accountability. Your leadership will set the tone for our project teams, influencing a culture of collaboration and excellence. 
Key Responsibilities<ul>
<li>Provide strategic leadership and oversight for the entire project delivery lifecycle, ensuring alignment with Qiddiya Investment Company's vision and strategic initiatives.</li>
<li>Manage and direct the execution of all major projects, ensuring they are completed on time, within budget, and to the required quality standards.</li>
<li>Implement best practices in project management methodologies to enhance efficiency and effectiveness across the delivery teams.</li>
<li>Develop strong multidisciplinary teams across various project domains and instill a sense of ownership and accountability.</li>
<li>Interface with stakeholders, including government authorities, partners, and community representatives, to facilitate project successes and address challenges.</li>
<li>Conduct regular project reviews, risk assessments, and performance evaluations to ensure project objectives are met.</li>
<li>Champion innovation and continuous improvement processes within the delivery function.</li>
<li>Provide updates and critical insights for the Board and executive management regarding project health and strategic execution.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Project Management, Business Administration, Engineering, or a related field; a Master's degree is preferred.</li>
<li>At least 15 years of proven experience in managing project delivery, particularly in large-scale, complex development environments.</li>
<li>A successful record of delivering high-profile projects from conception through to successful completion.</li>
<li>Strong leadership capabilities with a demonstrated ability to inspire and drive high-performance teams.</li>
<li>In-depth knowledge of project management best practices, methodologies, and tools, along with risk management principles.</li>
<li>Outstanding communication and collaboration skills, with the ability to engage effectively with executive leadership and diverse stakeholders.</li>
<li>Strong analytical skills with a focus on problem-solving and decision-making.</li>
<li>Ability to thrive in a fast-paced, evolving environment and manage multiple priorities.</li> 
</ul> 
 
Benefits 
Offering a comprehensive compensation and benefits package.</div>

<div>Qiddiya Investment Company is seeking a dynamic and experienced Executive Director - Delivery (DEL 1) to play a strategic role in driving the successful implementation of our groundbreaking projects. This leadership position is essential for ensuring that our initiatives in the entertainment, leisure, and tourism sectors are executed with precision and align with our company's vision.
As the Executive Director - Delivery, you will oversee all phases of project execution, employing innovative strategies to optimize performance and deliver exceptional results. Your expertise will guide teams through challenges, fostering a culture of excellence and collaboration. 
Key Responsibilities<ul>
<li>Lead the project delivery function, ensuring timely and high-quality execution of projects consistent with Qiddiya's strategic goals.</li>
<li>Develop and implement comprehensive project plans that include engagement with key stakeholders and alignment with organizational priorities.</li>
<li>Direct the performance of multi-disciplinary teams, promoting a culture of accountability and high standards of project management.</li>
<li>Conduct regular assessments of project progress and implement corrective actions as needed to manage risks and resolve issues.</li>
<li>Engage with stakeholders across the organization and externally to maintain strong partnerships and facilitate collaboration.</li>
<li>Ensure compliance with health, safety, and environmental regulations and maintain quality standards throughout project lifecycles.</li>
<li>Provide oversight and mentorship to project managers and teams, enhancing their skills and ensuring professional growth.</li>
<li>Prepare and present project updates and strategic insights to executive management, driving informed decision-making.</li> 
</ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Project Management, Engineering, Construction Management, or a related field; Master&rsquo;s degree is highly desirable.</li><li>
20+ years of progressive experience in managing large-scale project delivery within fast-paced environments.</li><li>
Proven experience in leading teams to deliver complex projects on time and within budget.</li><li>
Strong leadership and motivational skills, with a focus on team development and performance improvement.</li><li>
Thorough knowledge of project management principles, methodologies, and tools.</li><li>
Excellent verbal and written communication skills, with the ability to influence and engage a wide range of stakeholders.</li><li>
Strong analytical and problem-solving skills, with a demonstrated ability to navigate challenges effectively.</li><li>
Willingness to adapt to changing priorities in a rapidly evolving environment.</li></ul> 

Benefits 
Offering a comprehensive compensation and benefits package.</div>

Executive Director - Delivery (DEL 1)

Quest Diagnostics

<div>The Director of Demand Management is responsible for leading and maturing the enterprise demand management capability. The Director will establish scalable, data-driven demand processes, optimize demand generation and intake strategies, and lead a team of demand managers to ensure alignment between business priorities, capacity, and delivery outcomes. Partnership with executive leadership, portfolio management, finance, and delivery teams will be essential to translate strategic objectives into actionable prioritized demand. 
This position will be based in Secaucus, NJ (hybrid).
Pay Range: $175,000,000 - $200,000/year + 20% Annual Incentive Plan 
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 
<ul><li>
Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li><li>
Best-in-class well-being programs</li><li>
Annual, no-cost health assessment program Blueprint for Wellness&reg;</li><li>
healthyMINDS mental health program</li><li>
Vacation and Health/Flex Time</li><li>
6 Holidays plus 1 &quot;MyDay&quot; off</li><li>
FinFit financial coaching and services</li><li>
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li><li>
Employee stock purchase plan</li><li>
Life and disability insurance, plus buy-up option</li><li>
Flexible Spending Accounts</li><li>
Annual incentive plans</li><li>
Matching gifts program</li><li>
Education assistance through MyQuest for Education</li><li>
Career advancement opportunities</li><li>
&hellip;and so much more! 
</li></ul><div>
<div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div><ul><li>Own the end-to-end demand generation strategy, from planning through execution and optimization</li><li>
Develop data-driven demand forecasts and pipeline targets in partnership with Technology and Finance</li><li>
Develop and executing the strategic roadmap to implement continuous improvement and mature the demand management function</li><li>
Develop, embed and continuously improve demand management practices capabilities within the organization</li><li>
Analyze funnel performance and customer journey metrics to identify growth opportunities in the demand management process</li><li>
Optimize processes, scoring models, and handoff to execution</li><li>
Collaborate with Product, BRMs, Finance, Technology, Security, Architecture, and PMO</li><li>
Manage to the technology budget, trade-off options, and portfolio roadmap</li><li>
Manage a team of demand managers (2-3 direct reports in the US and India)</li><li>
Present insights and updates to senior leadership</li><li>
Act as a subject matter expert providing coaching, training and guidance to all demand managers 
</li></ul><ul><li>
A Bachelor&rsquo;s degree in Business Administration or a related field is required. An advanced degree is preferred</li><li>
A minimum of 10 years of experience in demand generation, growth marketing, or revenue operations</li><li>
A proven track record of driving pipeline and revenue impact</li><li>
Strong analytical skills, with experience using CRM and tools</li><li>
Experience collaborating cross-functionally with Technology, Finance, and Product teams</li><li>
Excellent communication and stakeholder management skills</li><li>
Ability to operate strategically while executing tactically</li><li>
Understanding of portfolio management and financial governance concepts</li><li>
The ability to travel up to 25%</li></ul></div>

Director, Demand Management

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
 
 
In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
<div>Roles and Responsibilities:
</div><div></div><div>Finance MS Delivery Oversight
</div><ul><li>Oversees operational execution and delivery of Managed Services in line with business objectives.
</li><li>Oversees the delivery team day-to-day, including providing oversight for key client deliverables / outputs, and provides recommendations for service improvement.
</li><li>Assumes overall accountability for the oversight and successful execution of all engagements within the Managed Services portfolio.
</li><li>Holds overall accountability for SLA / OLA compliance across engagements and implements corrective actions to address any deviations, and continuously improves service delivery.
</li></ul><div></div><div>Quality, Delivery Excellence &amp; Continuous Improvement for Finance MS
</div><ul><li>Oversees quality reviews and audits to ensure that delivery complies with established standards and client expectations and leads quality improvement initiatives based on feedback and observations.
</li><li>Working with the business to design, develop, and implement comprehensive service delivery policies, standards, and processes that align with business objectives and industry best practices.
</li><li>Ensures that all function related activities are in line with established policies, procedures, and compliance standards.
</li><li>Stays updated on industry trends and emerging technologies to maintain best practices.
</li></ul><div></div><div>Governance &amp; Reporting
</div><ul><li>Implement and maintain robust governance frameworks, delivery playbooks, and escalation paths.
</li><li>Manage delivery performance dashboards, quality trackers, and resource health reports.
</li><li>Coordinate with PMO and workstream leads to ensure visibility on progress, risks, and dependencies.
</li></ul><div></div><div>Operational Excellence
</div><ul><li>Drive continuous improvement initiatives across delivery practices and service operations.
</li><li>Support audits, compliance checks, and adherence to internal and client-specific standards (e.g., ISO, ITIL, cloud governance).
</li><li>Monitor service health and coordinate root cause analysis and corrective actions.
</li></ul><div></div><div>Preferred skills
</div><ul><li><div>Strong financial acumen and understanding of the financial processes (e.g. O2C, R2R, FPA).
</div></li><li>Strong understanding of accounting principles, financial statements, and reporting standards (e.g., GAAP, IFRS, IPSAS).
</li><li>Ability to oversee teams analyzing financial data, identify discrepancies, and provide actionable insights
</li><li>Proficiency in accounting software and financial systems (e.g., SAP, Oracle), as well as advanced Excel skills
</li></ul><div></div><div>Expected Competencies:
</div><ul><li>Strong leadership and people management skills.
</li><li>Excellent client relationship management abilities.
</li><li>Proven ability to drive process improvements, organizational excellence and manage change.
</li><li>Excellent communication and interpersonal skills.
</li><li>Ability to work under pressure and manage multiple priorities.
</li><li>Ability to interact effectively in a regional team
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Professional Courage {+ 28 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Service Delivery Manager - Manager

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Service Delivery Manager (SDM) is responsible for ensuring high-quality IT managed services delivery to clients while maintaining SLAs, improving operational efficiency, and driving customer satisfaction. This role involves managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships to ensure the smooth execution of IT managed services, including cloud, network, security, and application support.
1. Service Delivery Management &amp; Operations:<ul><li>
Oversee end-to-end IT managed services delivery, ensuring compliance with SLAs and KPIs.</li><li>
Lead service teams in managing incidents, requests, problem resolution, and change management.</li><li>
Continuously optimize IT operations by implementing ITIL best practices and automation.</li><li>
Maintain high availability of critical IT infrastructure, applications, and cloud environments.</li><li>
Ensure proactive monitoring, reporting, and service reviews to minimize downtime.</li></ul>
2. Client &amp; Stakeholder Management:<ul><li>
Act as the primary point of contact for clients, ensuring expectations are met or exceeded.</li><li>
Conduct regular client meetings, QBRs (Quarterly Business Reviews), and service improvement discussions.</li><li>
Address escalations, resolve service-related issues, and manage crisis situations effectively.</li><li>
Work closely with internal teams (network, security, cloud, DevOps) to deliver seamless service.</li></ul>
3. ITIL &amp; Service Management Excellence:<ul><li>
Implement and enforce ITIL best practices for service delivery, incident, problem, and change management.</li><li>
Develop and maintain service catalogs, SLAs, and operational procedures.</li><li>
Drive service improvement initiatives using ITSM platforms like ServiceNow, BMC Remedy, or Manage Engine</li></ul>
4. Financial &amp; Performance Management:<ul><li>
Manage service budgets, cost optimization, and resource allocation.</li><li>
Drive service revenue growth and profitability by identifying upsell opportunities.</li><li>
Track key performance indicators (KPIs) and service efficiency metrics.</li></ul>
5. People &amp; Vendor Management:<ul><li>
Lead and mentor a team of service desk engineers, technical support staff, and service managers.</li><li>
Conduct performance reviews, training programs, and succession planning.</li><li>
Manage third-party vendors and service providers to ensure contractual adherence.</li></ul>
6. Security, Compliance &amp; Risk Management:<ul><li>
Ensure IT services comply with industry regulations (ISO 27001, GDPR, NIST).</li><li>
Enforce security best practices, incident response, and data protection policies.</li><li>
Mitigate risks by conducting regular service audits and assessments.</li></ul> 

Qualifications 
Education:<ul><li>
Minimum: Bachelor&rsquo;s degree in Computer Science or a related field.</li><li>
Desired: Certifications such as ITIL v4, PMP, or PRINCE2.</li></ul>
Experience:<ul><li>
Minimum of 5+ years of experience in service delivery or related roles.</li></ul>
Skills &amp; Abilities:<ul><li>
Strong understanding of the ITIL framework (certification is a plus).</li><li>
Proven experience managing service contracts and SLAs.</li><li>
Excellent communication, client-facing, and stakeholder management skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.</li></ul> 

Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Service Delivery Manager - Emirati Talent

Starlink Qatar

<div>
 
 The
 
 Service Delivery &amp; QA Lead
 
 ensures services and products are delivered reliably, on time, and at the required quality standards. The role leads service governance, quality assurance, performance monitoring, and continuous improvement while acting as the link between business, technology, operations, and vendors.
 
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Own service delivery framework, SLAs, and KPIs
 </li>
 <li>
 Monitor performance, incidents, and escalations
 </li>
 <li>
 Lead service reviews and stakeholder reporting
 </li>
 <li>
 Manage vendors and ensure contractual compliance
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance
 
 
 <ul>
 <li>
 Define QA strategy, standards, and testing governance
 </li>
 <li>
 Implement quality gates across delivery lifecycle
 </li>
 <li>
 Oversee testing (functional, UAT, regression, automation)
 </li>
 <li>
 Drive root cause analysis and corrective actions
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Improvement
 
 
 <ul>
 <li>
 Track KPIs (SLA compliance, incidents, availability, CSAT)
 </li>
 <li>
 Produce dashboards and executive reports
 </li>
 <li>
 Lead continuous improvement and process optimization
 </li>
 <li>
 Support audit, risk, and compliance activities
 </li>
 </ul>
 
 
 
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead and develop Service Delivery and QA teams
 </li>
 <li>
 Foster a culture of accountability, quality, and excellence
 </li>
 </ul>
 
 
 
 
 
 SKILLS &amp; ABILITIES
 
 
 
 
 
 <ul>
 <li>
 Service Delivery &amp; ITSM expertise
 </li>
 <li>
 QA and testing governance
 </li>
 <li>
 KPI and performance management
 </li>
 <li>
 Vendor and stakeholder management
 </li>
 <li>
 Risk and process improvement
 </li>
 <li>
 Strong communication, leadership, and problem-solving skills
 </li>
 </ul>
 
 
 
 
 
 POTENTIAL BACKGROUND
 
 
 
 
 
 
 
 Years of Experience
 
 
 <ul>
 <li>
 8&ndash;12+ years total experience
 </li>
 <li>
 4&ndash;6+ years in leadership roles
 </li>
 </ul>
 
 
 
 
 
 Certifications (Highly Desirable)
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional
 </li>
 <li>
 PMP / PRINCE2
 </li>
 <li>
 Lean Six Sigma (Green/Black Belt)
 </li>
 <li>
 Agile / Scrum (CSM, SAFe)
 </li>
 <li>
 ISO 9001 / Quality Management
 </li>
 </ul>
 
 
 
 
 
 PREFERRED TOOLS /SOFT SKILLS
 
 
 
 
 
 
 
 Service Management &amp; ITSM:
 
 ServiceNow, Jira Service Management, BMC Remedy, Freshservice
 
 
 
 
 
 
 QA &amp; Testing Tools:
 
 Selenium / Cypress / Playwright, TestRail / Zephyr / Xray, Postman / SoapUI, JMeter / LoadRunner
 
 
 
 
 
 
 Project &amp; Delivery Tools:
 
 Jira / Confluence, Azure DevOps, MS Project, Asana / Monday.com
 
 
 
 
 
 
 Reporting &amp; Analytics:
 
 Power BI, Tableau, Excel Advanced Analytics
 
 
 
 
 
 
 Collaboration &amp; Documentation:
 
 SharePoint, Confluence, Notion, Microsoft Teams / Slack
 
 
 
</div>

Service Delivery & Quality Assurance lead

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10000 service delivery director jobs Near Me

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Service Delivery Manager - Emirati Talent

Service Delivery & Quality Assurance lead