service delivery management consultant

Sopra Steria

<div><p>Service Management Consultant - DORA</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Service Management Consultant - DORA</b><br>
<b>Experience: 8 to 11 years</b><br>
<b>Location: Noida/ Chennai/ Bangalore/ Pune</b><br>
</p><p>Service Management Consultant with deep knowledge in DORA (Digital Operational Resilience Act) and compliance topics. Understanding of SuccessFactors applications would be an added advantage for this role.</p><p><b>
Role Overview:</b></p><p>
The Service Management Consultant will be responsible for ensuring robust service management practices, with a focus on operational resilience and compliance. This role involves collaborating with various teams to implement best practices, optimize service delivery, and ensure adherence to regulatory requirements, including DORA.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Service Management:</b> Lead the implementation and optimization of service management practices, ensuring efficient and effective service delivery across the organization.</li><li><b>
DORA Expertise:</b> Provide guidance and expertise on DORA requirements, ensuring operational resilience and compliance within the HR IT landscape.</li><li><b>
Compliance Assurance:</b> Ensure adherence to global/local IT regulatory requirements for the finance and insurance industry, maintaining audit-proof systems and processes.</li><li><b>
Stakeholder Engagement:</b> Collaborate with HR, IT, and business units to gather requirements, provide updates, and ensure alignment with organizational objectives.</li><li><b>
Process Improvement:</b> Identify opportunities for process improvement and implement solutions to enhance service management and operational resilience.</li><li><b>
Documentation</b>: Create and maintain documentation related to service management practices, compliance standards, and DORA requirements.</li><li><b>
Training and Support:</b> Provide training and support to teams, facilitating smooth adoption and utilization of service management practices and compliance standards.</li></ul><p><b>
Skills and Qualifications:</b></p><ul><li><b>
Service Management Expertise:</b> Proven experience in service management, with a focus on operational resilience and compliance.</li><li><b>
DORA Knowledge:</b> Deep understanding of DORA requirements and their application within the finance and insurance industry.</li><li><b>
Compliance Skills:</b> Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security.</li><li><b>
SuccessFactors Understanding:</b> Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape.</li><li><b>
Analytical Skills:</b> Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues.</li><li><b>
Communication Skills</b>: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels.</li><li><b>
Team Collaboration:</b> Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><div>
BE BTech MCA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

Service Management Consultant - DORA

Deloitte

<div></div><div><div><div><div><div><div><div><div><b>Enterprise Performance</b></div><div><br>
</div><div></div><br>
<div>Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions.<br>
</div><div></div><br>
<div><b>Position Summary<br>
</b></div><div></div><br>
<div><b>Level: Consultant or equivalent<br>
</b></div><div></div><br>
<div>As an experienced Consultant at Deloitte Consulting Services, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.<br>
</div><div></div><br>
<div><b>Work you&rsquo;ll do:<br>
</b></div><div></div><br>
<div>Deloitte is seeking a Contract Lifecycle Management (CLM) Configuration &amp; Solution Architect who is responsible for designing, configuring, and governing an end-to-end CLM solution that improves contract authoring, review, approval, negotiation, execution, repository management, and post-signature obligations. This role bridges business, legal, procurement, sales, and IT to deliver scalable workflows, templates, integrations, reporting, and security aligned to enterprise standards. The Consultant should have proven experience on working on large scale Contract Lifecycle Management (CLM) implementation and support projects and should be able to independently design new solutions. Exposure to the integration of CLM with Source to Pay (S2P) Suite and / or ERP systems will be advantageous.</div><div></div><div><b><br>
The team:<br>
</b></div><div></div><br>
<div>The Enterprise Performance team leverages deep industry knowledge, strong analytical skills, and practical approaches to address clients&rsquo; toughest business challenges. Our professionals as part of the Supply Chain Network Operations (SCNO) service line within Enterprise Performance focus on helping organizations achieve sustainable competitive advantage throughout their operations, spanning product development, planning, sourcing, manufacturing, logistics, and distribution. We excel at translating strategic objectives into tangible, measurable outcomes at the operational level. By aligning high-level goals with frontline execution, we ensure our clients realize real value and improved performance across every stage of their supply chain and operations.<br>
</div><div></div><br>
<div><b>Qualifications<br>
</b></div><div></div><br>
<div><b>Must Have Skills/Project Experience/Certifications:</b></div><div></div><div><br>
<ul><li>
3-6 years in CLM and/or workflow platforms with hands-on configuration and solution design experience</li><li>
Demonstrated delivery experience implementing enterprise CLM (e.g., Icertis, SirionLabs, Ironclad, Coupa CLM, Ivalua CLM or similar).</li><li>
Strong knowledge of contracting processes: authoring, approvals, redlines, clause management, execution, repository, obligations, renewals.</li><li>
Experience designing integrations using APIs/middleware and working with IAM/SSO concepts.</li><li>
Ability to produce high-quality documentation: solution architecture, configuration specs, process flows, and release notes.</li><li>
Excellent facilitation and communication skills with both technical and non-technical stakeholders</li><li>
CLM platform certifications (vendor-specific) are preferred</li><li>
Overall Source-to-Pay (S2P) functional knowledge and experience with S2P suite technologies such as Coupa, Ivalua, etc. (preferred)</li><li>
Good Communication Skills (written and orals)</li></ul></div><div></div><div><b><br>
Education:</b></div><div><ul><li>
BE/B.Tech/M.C.A./M.Tech degree or equivalent from accredited university</li></ul></div><div><b>
Location:</b></div><div><ul><li>
Bengaluru/Hyderabad/Pune/Chennai</li></ul></div><div><b>
Shift Timings:</b></div><div><ul><li>
11 AM to 8 PM or 2 PM to 11 PM IST as per business requirements</li></ul></div><div></div><div><br>
</div></div><div></div><div><div><div><b>Our purpose</b></div><br>
<div></div>
Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.</div>
</div><div><div><div><b>Our people and culture</b></div><br>
<div></div>
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients&rsquo; most complex challenges. This makes Deloitte one of the most rewarding places to work.</div>
</div><div><div><div><b>Professional development</b></div><br>
<div></div>
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.</div>
</div><div><div><b>Benefits to help you thrive</b><br>
</div><div>
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.</div><div></div>
</div><div><div><b>Recruiting tips</b></div><br>
<div></div>
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
</div></div></div></div></div></div><div><div><div><p>Requisition code: 324839</p></div></div></div></div>

Digital Procurement (CLM) - Consultant

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>Service Asset Configuration Management Consultant ensures accurate control of IT assets and configuration items, supporting ITSM processes, compliance, risk reduction, and operational efficiency through structured governance and lifecycle management strategies.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Manage configuration management database and asset lifecycle</li>
<li>Maintain accurate configuration item records and documentation</li>
<li>Ensure compliance with ITIL and governance standards</li>
<li>Coordinate asset audits and reconciliation processes</li>
<li>Identify configuration discrepancies and implement corrective actions</li>
<li>Support change management and release management processes</li>
<li>Develop asset tracking policies and procedures</li>
<li>Generate reports for stakeholders and management.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Strong knowledge of ITIL framework principles</li>
<li>Expertise in configuration management database tools</li>
<li>Analytical skills for asset data validation</li>
<li>Experience with IT service management platforms</li>
<li>Excellent documentation and reporting capabilities</li>
<li>Strong stakeholder communication and coordination abilities.</li></ul></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 11, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>170000 - 250000 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>February 16, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>5 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Service Asset Configuration Management Consultant

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.<br>
<br>
This is a hands-on technical role that requires an advanced software/systems engineering background.<br>
Coding/automation and design/architecture skills are required!<br>
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant<br>
to join our team at AWS.<br>
ProServe is a global organization of experts that help customers realize their desired business outcomes<br>
when utilizing AWS. We work together with customer teams and the AWS Partner Network (APN) to<br>
execute enterprise cloud computing initiatives. Our team provides assistance through a collection of<br>
offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also<br>
deliver focused guidance through our global specialty practices, which cover a variety of solutions,<br>
technologies, and industries.<br>
As a Delivery Consultant, you will work closely with customers to design, implement, and manage AWS<br>
solutions that meet their technical requirements and business objectives. You'll be a key player in driving<br>
customer success throughout their cloud journey, providing technical expertise and best practices across<br>
the project lifecycle. You'll collaborate closely with stakeholders to gather requirements, assess current<br>
infrastructure, and propose effective migration strategies to AWS.<br>
As an experienced technology professional, you will be responsible for:<br>
<ul><li>Designing and implementing complex, scalable, and secure AWS solutions tailored to customer</li></ul>
needs<br>
<ul><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective migration strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable</li></ul>
artifacts<br>
<br>
About the team<br>
About the team<br>
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred<br>
qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just<br>
starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from<br>
applying.<br>
Why AWS? Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud<br>
platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the<br>
most successful startups to Global 500 companies trust our robust suite of products and services to<br>
power their businesses.<br>
Inclusive Team Culture - Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity<br>
groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and<br>
learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity)<br>
conferences, inspire us to never stop embracing our uniqueness.<br>
Mentorship &amp; Career Growth - We&rsquo;re continuously raising our performance bar as we strive to become<br>
Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other careeradvancing resources here to help you develop into a better-rounded professional.<br>
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the<br>
expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we<br>
feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Engineering, or a related field</li><li>5+ years of work with software development lifecycle from conception to delivery experience</li><li>Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations</li><li>5+ years of external or internal customer facing, complex and large scale project management</li><li>Current, active US Government Security Clearance of TS/SCI with Polygraph</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience presenting technical solutions to diverse audiences in pre-sales environments</li><li>Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies</li><li>Experience in database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)</li><li>Experience in scripting for automation (e.g. Python) and advanced SQL skills.</li><li>Knowledge of security and compliance standards including HIPAA and GDPR</li><li>Experience in performance optimization and cost management for cloud environments</li><li>Experience with AWS data/file transfer solutions including AWS Application Migration Service (MGN), AWS Database Migration Service (DMS), and/or AWS DataSync</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, MD, Annapolis Junction - 153,600.00 - 207,800.00 USD annually<br>
USA, MD, Jessup - 153,600.00 - 207,800.00 USD annually</div><p></p>

Sr. Delivery Consultant, WWPS ProServe

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.<br>
<br>
This is a hands-on technical role that requires an advanced software/systems engineering background.<br>
Coding/automation and design/architecture skills are required!<br>
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant<br>
to join our team at AWS.<br>
ProServe is a global organization of experts that help customers realize their desired business outcomes<br>
when utilizing AWS. We work together with customer teams and the AWS Partner Network (APN) to<br>
execute enterprise cloud computing initiatives. Our team provides assistance through a collection of<br>
offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also<br>
deliver focused guidance through our global specialty practices, which cover a variety of solutions,<br>
technologies, and industries.<br>
As a Delivery Consultant, you will work closely with customers to design, implement, and manage AWS<br>
solutions that meet their technical requirements and business objectives. You'll be a key player in driving<br>
customer success throughout their cloud journey, providing technical expertise and best practices across<br>
the project lifecycle. You'll collaborate closely with stakeholders to gather requirements, assess current<br>
infrastructure, and propose effective migration strategies to AWS.<br>
As an experienced technology professional, you will be responsible for:<br>
<ul><li>Designing and implementing complex, scalable, and secure AWS solutions tailored to customer</li></ul>
needs<br>
<ul><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective migration strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable</li></ul>
artifacts<br>
<br>
Key job responsibilities<br>
As an experienced technology professional, you will be responsible for:
<br>
<ul><li>Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs</li><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective migration strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts</li></ul><br>
About the team<br>
Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why AWS? - Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture - Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth - We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
<br>
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Engineering, or a related field</li><li>5+ years of work with software development lifecycle from conception to delivery experience</li><li>5+ years of external or internal customer facing, complex and large scale project management experience</li><li>Experience in designing, planning and implementing applications and/or database migrations to the cloud</li><li>Current, active US Government Security Clearance of Top Secret or above</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience presenting technical solutions to diverse audiences in pre-sales environments</li><li>Experience in performance optimization and cost management for cloud environments</li><li>Experience in database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)</li><li>Knowledge of security and compliance standards including HIPAA and GDPR</li><li>Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies</li><li>Experience with automation and scripting (e.g., Terraform, Python)</li><li>Experience with AWS data/file transfer solutions including AWS Application Migration Service (MGN), AWS Database Migration Service (DMS), and/or AWS DataSync</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually<br>
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually</div><p></p>

Sr. Delivery Consultant, WWPS Professional Services

AT&T

<div><p>AT&amp;T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers&rsquo; mission.</p><p></p><p>
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.</p><p></p><p><b>
AT&amp;T has an opening for a Service Delivery Manager</b> to manage a multi-billion dollar program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services &ndash; desktop, telephony, network (LAN/CAN), PCS, security - to a large Intelligence Community client with thousands of users over a large geographic footprint</p><p></p><p><b>
Description of Job Duties/Responsibilities:</b></p><ul><li>
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
</li><li>Run the organization that delivers IT services.</li><li>
Allocate and adjust resources and responsibilities across the team to ensure a seamless end-user experience.</li><li>
Ensure SLAs are met or exceeded.</li><li>
Collaborate and/or direct the collaboration with engineering teams on monitoring and measuring the performance of the current IT Service Delivery platform and processes, on troubleshooting and root cause analyses of operational issues, on ways to improve performance, on the deployment of changes to the current platform, and on the evolution of the next-generation platform and processes.</li><li>
Collaborate and/or direct the collaboration with peer Service Provider organizations.</li></ul><p></p><p>
This position requires a mature understanding of IT Service and Delivery Management principles and a proven track record of applying practical project management techniques. This position owns and is accountable for all Service Delivery processes to include Incident, Change, Request, and Escalation processes, and subsequent workflow. This position is responsible for a successful execution and evolution of those processes to deliver business results and to develop team members.</p><p></p><p>
This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy.</p><p><br>
</p><p><b>Required Clearance: </b>TS/SCI with polygraph. (#ts/sci) (#polygraph)</p><p></p><p><b>
Required Qualifications:</b></p><p>
Bachelor&rsquo;s Degree or equivalent years of experience required; Experience with and/or working familiarity with the USG procurement processes; Ten or more years of experience supporting the US Intelligence Community
</p><ul><li>A minimum of 10 years&rsquo; experience in infrastructure and operations support</li><li>
A minimum of 5 years&rsquo; experience in a customer-facing role</li><li>
A minimum of 5 years&rsquo; leadership experience at general management level (supervisory experience)</li><li>
Strong verbal and written communications skills</li></ul><p>
The ability and willingness to effectively communicate with all levels of AT&amp;T and Customer management up to and including Executive Leadership Teams.</p><p>
Familiarity with ServiceNow, the ITIL Framework, Service Level Agreements (SLAs); prior experience in hiring and making staffing decisions.</p><p></p><p><b>
Desired Qualifications: </b>Experience in customer service, help desk, or network operations center environment.</p><p></p><p><b>
Ready to join our team? Apply today!</b></p><p></p><p>
Our Service Delivery Manager (PM IV) (Government) earns between $108,000 - $223,100 yearly. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.</p><p>
Joining our team comes with amazing perks and benefits:</p><ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Tuition reimbursement program</li><li>
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.</li><li>
Paid Parental Leave</li><li>
Paid Caregiver Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected &middot; Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul><p></p><p><b>
Weekly Hours:</b></p>
40<p></p><p><b>
Time Type:</b></p>
Regular<p></p><p><b>
Location:</b></p>
Columbia, Maryland<p></p><p>
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</p></div>

Service Delivery Manager (PM IV) (Government)

Coca-Cola HBC

<div>
 <p>
  <strong>
   Department:
  </strong>
  Data &amp; Automation, Digital &amp; Technology Platform Services.
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Cairo, Egypt.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a highly skilled
  <strong>
   SAP MDG Consultant
  </strong>
  with
  <strong>
   significant technical skills in SAP MDG and data governance acumen
  </strong>
  to join our team in Coca-Cola Hellenic Digital &amp; Technology Platform Services (DTPS) and be part of the Data Management team. You will have the opportunity to contribute to the design, development and implementation of our Enterprise Data Governance strategy, delivering data governance solutions within the Company System Landscape in collaboration with business and IT teams. Candidate in this role should have hands-on knowledge in SAP MDG and/ or MDG Specific ABAP technologies with focus on MDG Material and Finance master data objects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOUR KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  &bull; Collaborate with CCH Product Managers and Architects across different IT (DTPS) and other cross-functional teams to gather requirements, define technical specifications, and provide architectural guidance for MDG projects and solutions.
 </p>
 <p>
  &bull; The person in this position will be experienced in managing and completing successful projects as a team member and demonstrates business process knowledge in data migration, governance, developments and testing. This person will be a key contributor to the projects at different phases including discovery, solution generation, design, implementation and the detailing of the overall process.
 </p>
 <p>
  &bull; Ability to understand business requirements and convert into clearly documented technical requirements to build solutions, following the agreed guidelines, standards and rules;
 </p>
 <p>
  &bull; Configure and customize SAP MDG to meet business requirements related to master data management.
 </p>
 <p>
  &bull; Develop and maintain documentation for data solutions, including data models, data flows, and technical specifications.
 </p>
 <p>
  &bull; Ability to work across multiple teams to troubleshoot and resolve issues. Including ability to research and apply OSS notes if required.
 </p>
 <p>
  &bull; Stay up to date with the latest data governance tools, and best practices, and provide recommendations for their adoption.
 </p>
 <p>
  &bull; Lead and guide SAP MDG/ABAP developers and data engineers (internal or from vendors), providing guidance and support in Master Data Governance principles and techniques, ensuring development as per CCH standards and guidelines.
 </p>
 <p>
  &bull; Collaborate with DevOps teams to implement continuous integration and delivery pipelines for Master Data Governance solutions to ensure data accuracy, consistency, and completeness across the company system landscape.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ARE THESE YOUR SECRET INGREDIENTS?
  </strong>
 </p>
 <p>
  &bull; Deep hands-on experience to apply configuration of SAP Master Data objects in SAP MDG &amp; S/4, configuration of rule-based workflows in SAP MDG, Governance models and BRF+; configuration of mass maintenance solutions in SAP MDG.
 </p>
 <p>
  &bull; Ability to follow-up and support SAP Development work and system integrations with other SAP and non-SAP systems.
 </p>
 <p>
  &bull; Write BPD, FDD,TSD&rsquo;s for the implemented solutions.
 </p>
 <p>
  &bull; Functional Consultant experience within SAP S/4, MDG, Fiori, ABAP, Workflow, BRF+, SOA services, BADI&rsquo;s, mass maintenance solutions.
 </p>
 <p>
  &bull; Experience in MDG Consolidation process. Experience with data validation services via MDQ is advantage.
 </p>
 <p>
  &bull; Experience working with functional areas like SAP CRM, SD, PTP from the master data standpoint.
 </p>
 <p>
  &bull; Experience in Defining Replication model (inbound/outbound) &amp; BADI usage for SOA services and SOA manger Configurations.
 </p>
 <p>
  &bull; Configure and Extend MDG workflows to automate data validation, derivations, approvals, and Change management processes
 </p>
 <p>
  &bull; Experience / Knowledge in Cutover activities / E2E integration testing.
 </p>
 <p>
  &bull; Experience in Configuration, debugging, and testing of the MDG application and understand how to troubleshoot data discrepancies.
 </p>
 <p>
  &bull; Strong understanding of SAP modules and integration with other systems.
 </p>
 <p>
  &bull; Experience with SAP MD object tables, data migrations and data quality validations.
 </p>
 <p>
  &bull; Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
 </p>
 <p>
  &bull; 5+ years of experience with key SAP S/4 master data objects, master data and data quality management.
 </p>
 <p>
  &bull; Understanding of Agile methodology and SAFe Agile is appreciated.
 </p>
 <p>
  &bull; Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, stakeholders and vendors.
 </p>
 <p>
  &bull; Excellent problem-solving skills and ability to present analytics findings to various business teams.
 </p>
 <p>
  &bull; SAP MDG certification, such as "SAP Certified Associate - SAP Master Data Governance", is a plus.
 </p>
 <p>
  &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT YOUR NEW TEAM:
  </strong>
 </p>
 <p>
  We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 </p>
 <p>
  We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 </p>
 <p>
  We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 </p>
 <p>
  And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
  </strong>
 </p>
 <p>
  At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 </p>
</div>


SAP MDG Consultant

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