service delivery manager

Leidos

<div><p><b>Description</b>
</p><p><b><i>Join us in transforming how technology serves those who serve.</i></b></p><p>
At Leidos, we're not just delivering solutions &ndash; we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.</p><p></p><p><b><i>
Shape the future of digital defense.</i></b></p><p>
Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.</p><p></p><p><b><i>
Your opportunity to lead transformation.</i></b><br>
Leidos is seeking an experienced Cloud Operations Manager to lead cloud operations and service delivery initiatives supporting the United States Coast Guard's Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, VA. In this role, you will lead a high-performing team responsible for delivering secure, reliable, and modern IT services across AWS and Azure cloud environments that support critical Coast Guard missions. You will partner with government leadership and cross-functional technical teams to drive operational excellence, strengthen cybersecurity, modernize cloud services, and improve mission outcomes across the Coast Guard enterprise.</p><p></p><p><b><i>
Ready to engineer solutions that matter?</i></b></p><p>
The Cloud Operations Manager plays a central role in ensuring that the contract&rsquo;s IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements (SLAs). This role bridges program management, technical execution, and customer liaison, with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, modernization and people management activities.</p><p></p><p><b>
Primary Tasks</b></p><ul><li>
Lead secure, reliable, and high-performing cloud and IT operations across AWS, Azure, cybersecurity, service desk, and application support environments supporting critical U.S. Coast Guard missions.</li><li>
Deliver operational excellence by ensuring contractual requirements, SLAs, key performance indicators (KPIs), and customer expectations are consistently achieved while driving a culture of continuous improvement.</li><li>
Serve as a trusted advisor to government stakeholders, providing operational insights, executive-level performance reporting, risk assessments, and strategic recommendations that support mission success.</li><li>
Lead, mentor, and develop high-performing technical teams, ensuring the right skills, resources, and priorities remain aligned to evolving operational and mission requirements.</li><li>
Strengthen the program's cybersecurity posture by maintaining compliance with federal security frameworks and standards, including FISMA, NIST RMF, FedRAMP, DoD Impact Levels, and Zero Trust initiatives.</li><li>
Drive rapid incident response, proactive problem management, and operational governance practices - including Change and Configuration Management - that improve service reliability and minimize mission disruption.</li><li>
Partner with agency security leadership to support audit readiness, vulnerability remediation, Authority to Operate (ATO) activities, continuous monitoring, and ongoing compliance efforts.</li><li>
Advance cloud modernization initiatives by leveraging automation, cloud-native technologies, Agile delivery practices, ITIL service management, and DevSecOps methodologies to improve operational efficiency.</li><li>
Collaborate with cloud engineering teams to optimize cloud architectures, observability, performance, scalability, resiliency, and cost efficiency across mission workloads.</li><li>
Lead operational governance through performance management, resource planning, workforce development, and strategic roadmap execution to ensure long-term program success.</li><li>
Identify opportunities to enhance service delivery through innovation, automation, and operational best practices that improve customer outcomes and mission readiness.</li><li>
Represent the program across cross-functional teams, government stakeholders, and enterprise modernization initiatives, helping shape the future direction of cloud operations supporting the U.S. Coast Guard.</li></ul><p></p><p><b>
Basic Qualifications:</b></p><p></p><ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field</li><li>
5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience. 2+ years of experience supervising or leading teams or projects.</li><li>
5+ years of IT operations management experience, including 3+ years in a federal contract environment.</li><li>
Experience with ITIL-based service management, incident/problem/change/configuration processes.</li><li>
Experience with Agile based teams and workflows.</li><li>
Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).</li><li>
Demonstrated ability to manage cross-functional technical teams in high-availability environments.</li><li>
Excellent communication and stakeholder engagement skills.</li></ul><p></p><p><b>
Clearance Requirement:
</b></p><ul><li>Current and active Public Trust/ADP1/IT-I.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
PMP or equivalent project management certification.</li><li>
ITIL v4 certification.</li><li>
CISSP, CISM, or related security certification.</li><li>
Prior experience supporting DoD, DHS, or Civilian agencies.</li><li>
Certifications</li><li>
One or more of the following certs is good to have:</li><li>
CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other Cloud certifications, particularly in Azure and/or AWS.</li><li>
Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.</li></ul><p></p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
July 30, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $107,900.00 - $195,050.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p><p>
#Remote</p></div>

Cloud Operations Manager

Xsolla

<div><div><b>ABOUT US</b></div>
<div></div>
<div>Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.</div>
<div></div>
<div>For more information, visit xsolla.com.</div><div></div><div><p><br>
We are looking for a <b>PS Delivery Manager</b> to lead and support payment solution integrations from a technical, operational, and user-experience perspective.</p>
<p>
In this role, you will work closely with development, product, UX/UI, marketing, business development teams and external payment partners to ensure that new payment solutions are not only successfully integrated, but also well-documented, easy to use, performant, and aligned with game industry best practices.</p>
<p>
You will become a key subject matter expert throughout the integration lifecycle &mdash; from analyzing technical documentation and defining the setup to improving the customer journey, supporting launches, and identifying opportunities to enhance payment performance.</p>
<p>
 <b>What you&rsquo;ll do</b></p>
<ul>
<li><b>Analyze payment solution setup and technical documentation</b> together with development teams, gaining a deep understanding of the product&rsquo;s capabilities, configuration options, parameters, technical requirements, and limitations.</li>
<li><b>Translate technical documentation into practical implementation knowledge</b>, identifying dependencies, potential integration challenges, and opportunities to optimize the setup.</li>
<li><b>Own the end-to-end integration perspective</b>, ensuring that technical capabilities are reflected in a clear and efficient user journey.</li>
<li><b>Represent the company in external communications</b> with payment providers and other partners throughout the integration process and subsequent product or payment method promotion.</li>
<li><b>Act as a subject matter expert for marketing and communications</b>, providing expertise and content input for launch announcements, product materials, PR activities, and other external communications.</li>
<li><b>Partner with Product Design and UX/UI teams</b> to review and improve the end-to-end payment user journey, identifying friction points and recommending UX best practices based on market research and industry standards.</li>
<li><b>Research and apply best practices</b> in payment UX, integration flows, configuration, and customer experience to continuously improve our solutions.</li>
<li><b>Act as an internal subject matter expert</b> for new payment launches, helping internal teams understand new payment methods, their capabilities, setup, customer journey, and operational considerations.</li>
<li><b>Analyze payment performance and customer experience</b>, identifying areas for improvement in conversion, reliability, usability, and overall payment flow.</li>
<li><b>Work directly with payment partners&rsquo; teams</b> on conversion rate (CR), UX, and performance improvements, using data and best-practice benchmarks to recommend changes to the setup.</li>
<li><b>Identify setup improvements</b> &mdash; including configuration, parameters, API components, and user-flow elements &mdash; that can improve payment performance and customer experience.</li>
<li><b>Provide structured feedback to payment providers</b> on their APIs, documentation, configuration options, and integration components, helping partners improve their products and integration experience.</li>
<li><b>Connect technical, product, UX, and commercial perspectives</b>, ensuring that integration decisions deliver value for both the business and the end customer.</li></ul><br>
<p></p>
</div>
<h3 class="jobSectionHeader"><b>Payment Systems Delivery Manager Responsibilities</b></h3><div>
<ul><li>Experience in <b>payment solutions, payment integrations, fintech, or a related technical/product environment</b>.</li>
<li>Strong ability to <b>read, understand, and analyze technical documentation</b>, APIs, integration guides, configuration parameters, and product requirements.</li>
<li>Experience working closely with <b>development and technical teams</b> and translating technical concepts into actionable business and product requirements.</li>
<li>Strong understanding of <b>UX principles and user journey optimization</b>, ideally with experience in payments or other conversion-sensitive digital products.</li>
<li>Ability to analyze payment flows and identify opportunities to improve <b>conversion rate, usability, reliability, and overall performance</b>.</li>
<li>Experience working with <b>external partners, payment providers, or technology vendors</b> and confidently representing the company in professional communications.</li>
<li>Strong stakeholder-management and communication skills, with the ability to work effectively across <b>Engineering, Product, Design, UX/UI, Marketing, and external partner teams</b>.</li>
<li>A structured, analytical mindset and the ability to identify problems, investigate their root causes, and turn findings into practical improvements.</li>
<li>Ability to research <b>market and UX best practices</b> and apply them pragmatically to real-world payment integrations.</li>
<li>Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to both technical and non-technical audiences.</li>
</ul>
</div><div><h3 class="jobSectionHeader"><b>What success looks like</b></h3>
<p>
In this role, success means that every new payment integration is not simply technically completed, but is <b>well understood, well documented, easy to navigate, optimized for conversion, and delivered with a high-quality customer experience</b>.</p>
<p>
You will help us build stronger integrations, improve payment performance, strengthen collaboration with payment providers, and continuously raise the quality of our payment journeys based on data, user needs, and the best practices in the market.</p></div><div></div><div><b><br>
Benefits:</b></div>
<div>We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we&rsquo;re not just building a business; we&rsquo;re cultivating a community that values creativity, collaboration, and the transformative power of play.</div>
<div></div>
<div><i>By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this </i><i>Xsolla Privacy Notice for Job Applicants</i><i>. Please direct any inquiries regarding your data privacy to careers@xsolla.com.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Payment Systems Delivery Manager

<div><h2 class="jobSectionHeader"><b>United Arab Emirates, Dubai</b></h2>
<h2 class="jobSectionHeader"><b>Operations Support/Management</b></h2><div><div> </div></div><p></p><div><div><ul><li>Direct Performance Live Engineers in safe, reliable, and efficient product and service delivery.</li>
<li>Drive internal and external customer satisfaction and service quality.</li>
<li>Liaise with the supported GU BL PSD Managers for job life cycle support and technical and incident management.</li>
<li>Ensure systematic usage of standard work and risk management.</li>
<li>Provide visibility regarding crew and associated function&rsquo;s SQ performance and improvement opportunities.</li>
</ul><ul><li>Verify projected resource plan (workforce, assets) according to RO growth.</li>
<li>Collaborate with Performance Live Center Manager to manage loading of PLE as per center risk assessment &amp; efficiency targets.</li>
<li>Ensure PLC hardware and software compliant with IT standards.</li>
<li>Assign jobs to PL engineers based on loading and job complexity.</li>
<li>Ensure customer data management plan implemented.</li>
<li>Validate job specific RACI based on service model.</li>
<li>Conduct pre-and post-job briefs for every job. Discuss and communicate risks and controls to field personnel.</li>
<li>Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery.</li>
<li>Participate in incident investigation, validation of results and reviews.</li>
<li>Manage service delivery process to exceed customer expectations.</li>
<li>Manage quality control of all field deliverables. Approve final job deliverables.</li>
</ul><p></p><p>Experiance Professional</p>
<p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.</p>
<p></p><div><div> </div></div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>International Opportunities</b></h3>
<div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Insurance</b></h3>
<div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Learning Opportunities</b></h3>
<div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><div><div><h3 class="jobSectionHeader"><b>Diverse and Inclusive</b></h3>
<div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><br>
<br>
<p>SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div>

Performance Live Center Planner

Transguard Group

<div><p>We are currently recruiting for a <b>Regional Manager &ndash; Facilities Management </b>to join our Total Facilities Management Team in Dubai.
</p><p><b>Scope
</b></p><p>The Regional Manager &ndash; Total Facilities Management is responsible for leading the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region. The role ensures all services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement. Through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions, the Regional Manager safeguards contract profitability, enhances service quality, and supports long‑term business growth.
</p><p><b>Responsibilities
</b></p><p><b>Financial
</b></p><ul><li>Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
</li><li>Achieve and exceed contract profitability targets by monitoring P&amp;L performance, identifying variances, and implementing corrective actions.
</li><li>Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
</li><li>Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard &amp; Soft services.
</li><li>Identify and implement cost‑saving initiatives that maintain or enhance service quality.
</li><li>Review and submit commercial and technical proposals for renewals, variations, and ad‑hoc works.
</li><li>Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
</li><li>Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.
</li></ul><p><b>Process
</b></p><ul><li>Oversee the execution of Hard &amp; Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
</li><li>Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
</li><li>Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
</li><li>Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
</li><li>Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
</li><li>Continuously update and improve SOPs for both Hard &amp; Soft services in line with industry best practices.
</li><li>Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
</li><li>Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
</li><li>Mentor Operations Managers in addition to identifying gaps and create back-up as operationally required
</li></ul><p><b>Customer
</b></p><ul><li>Build and maintain strong, trust‑based relationships with clients through regular engagement, performance reviews, and strategic discussions.
</li><li>Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
</li><li>Ensure all services delivered&mdash;Hard and Soft&mdash;meet or exceed SLA/KPI requirements, addressing any deviations promptly.
</li><li>Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
</li><li>Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client‑driven changes.
</li><li>Oversee staff mobilization, including onboarding, site induction, and role‑specific training.
</li><li>Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
</li><li>Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.
</li></ul><p><b>Innovation
</b></p><ul><li>Lead initial project planning, including logistics, sourcing, recruiting, and equipment/machinery requirements related to soft services and hard services.
</li><li>Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.
</li><li>Introduce and integrate modern technologies such as IoT sensors, smart cleaning solutions, BMS enhancements, and automation tools to improve operational efficiency.
</li><li>Develop and present value‑added service roadmaps to clients, highlighting innovation, sustainability, and continuous improvement initiatives.
</li><li>Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
</li><li>Promote and implement sustainable FM practices aligned with UAE sustainability goals, client ESG objectives, and international FM standards.
</li></ul><p><b>Selection Criteria
</b></p><ul><li>Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
</li><li>Minimum experience of 8-10 years or above in management and service delivery of structured contracts (Where standard SLA/KPI applicable) including 5 years as a Manager handling multiple contracts.
</li><li>Technical knowledge of FM standards and processes.
</li><li>Certification preferred such as CFM, BICS, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA etc.
</li><li>Strong knowledge of commercials and contractual P&amp;L.
</li><li>UAE driving license is mandatory.
</li><li>Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
</li><li>Ability to interpret design and built drawings of MEP, structural and Architectural.
</li><li>Strong analytical and interpersonal skills.
</li><li>Management and delivery of multiple FM contracts including soft and hard services FM contracts.
</li><li>Experience of handling various types of facilities such as residential, commercial, master communities, retails, banking, shopping malls, universities, royal palaces, schools etc.
</li><li>Strong communication and interpersonal skills.</li></ul></div>

Regional Manager-Facilities Management

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

<p>Job Description &ndash; Branch Manager</p><p><b>Company:</b> Gujrat Group of Restaurants<br/><b>Department:</b> Restaurant Operations<br/><b>Location:</b> Abu Dhabi, UAE<br/><b>Job Type:</b> Full-Time<br/><b>Experience:</b> 6&ndash;8 Years</p><p>About Us</p><p>Established in <b>2014</b>, Gujrat Group of Restaurants brings authentic Pakistani flavors to the UAE through its family of brands, including <b>Royal Gujrat, Gujrat Restaurant, and Naan House</b>. With <b>7 branches across Abu Dhabi</b>, the group offers fine dining and casual dining experiences built around quality ingredients, consistent taste, and traditional hospitality.</p><p>Job Summary</p><p>We are looking for an experienced and hands-on <b>Branch Manager</b> to take full ownership of the daily operations, sales performance, and guest experience of one of our restaurant branches.</p><p>The Branch Manager will be responsible for driving revenue, managing branch operations, maintaining service and food quality standards, leading the branch team, and ensuring a smooth and efficient customer experience across dine-in, takeaway, and delivery channels.</p><p>Key ResponsibilitiesBranch Operations &amp; Sales</p><ul><li>Take full ownership of daily branch sales and revenue performance.</li><li>Work actively toward achieving and exceeding monthly sales targets.</li><li>Manage complete day-to-day branch operations, including dine-in, takeaway, and delivery.</li><li>Monitor sales, peak hours, order volumes, and operational performance.</li><li>Adjust staffing and operational activities based on business requirements.</li></ul><p>Guest Experience &amp; Service</p><ul><li>Ensure consistent food quality, service, cleanliness, and hospitality standards.</li><li>Handle customer complaints and escalations professionally and promptly.</li><li>Maintain a strong presence on the restaurant floor, particularly during peak hours.</li><li>Ensure the branch consistently delivers the service standards of Gujrat Group.</li></ul><p>Team &amp; Staff Management</p><ul><li>Lead and supervise the branch team during daily operations.</li><li>Ensure employees follow grooming, punctuality, attendance, and workplace conduct standards.</li><li>Coordinate with the kitchen and service teams to ensure smooth operations.</li><li>Escalate employee performance, attendance, and conduct concerns to HR.</li><li>Support effective staffing and shift planning.</li></ul><p>Delivery &amp; POS Operations</p><ul><li>Monitor delivery platforms such as <b>Talabat, Careem, Noon Food</b>, and other applicable platforms.</li><li>Ensure orders are processed accurately and fulfilled on time.</li><li>Monitor delivery-related issues and coordinate with the relevant teams for resolution.</li><li>Ensure proper use of POS and billing systems.</li></ul><p>Cash &amp; Financial Controls</p><ul><li>Monitor daily cash handling and billing accuracy.</li><li>Ensure proper end-of-day cash reconciliation.</li><li>Identify and report discrepancies promptly.</li><li>Monitor branch sales reports and operational performance.</li></ul><p>Inventory &amp; Cost Control</p><ul><li>Maintain appropriate stock levels for daily operations.</li><li>Coordinate with suppliers and relevant departments regarding stock requirements.</li><li>Monitor inventory usage and minimize food and material wastage.</li><li>Identify operational areas where costs can be controlled without affecting quality.</li></ul><p>Performance &amp; Reporting</p><ul><li>Monitor daily branch KPIs, sales, order volumes, and operational performance.</li><li>Participate in weekly Restaurant Development meetings.</li><li>Present branch performance, operational challenges, and ground-level observations.</li><li>Implement agreed actions and recommendations from performance meetings.</li><li>Track improvements and ensure timely execution of operational initiatives.</li></ul><p>Compliance &amp; Standards</p><ul><li>Ensure compliance with food safety, hygiene, cleanliness, and operational standards.</li><li>Ensure all employees follow company policies and procedures.</li><li>Maintain high standards of restaurant presentation and customer service.</li></ul><p>RequirementsEducation</p><ul><li>Bachelor's degree in Business Administration, Hospitality Management, Hotel Management, or a related field is preferred.</li></ul><p>Experience</p><ul><li><b>6&ndash;8 years of experience in restaurant operations.</b></li><li>Minimum <b>3&ndash;5 years of experience in a managerial, supervisory, or shift-lead position</b> within the restaurant or F&amp;B industry.</li><li>Proven experience handling sales performance and day-to-day restaurant operations.</li></ul><p>Required Skills</p><ul><li>Restaurant Operations Management</li><li>Sales &amp; Revenue Management</li><li>Team Leadership</li><li>Customer Service</li><li>Floor Management</li><li>Cash &amp; Billing Management</li><li>Inventory &amp; Wastage Control</li><li>Delivery Platform Management</li><li>POS Systems</li><li>Sales Reporting &amp; KPI Monitoring</li><li>Problem-Solving</li><li>Strong Communication &amp; Interpersonal Skills</li><li>Ability to work under pressure</li><li>Strong leadership and decision-making abilities</li></ul><p>Language Requirements</p><ul><li>Strong communication skills in <b>English and Urdu/Hindi</b>.</li><li>Ability to communicate confidently with customers, employees, and management.</li></ul><p>Preferred Qualifications</p><ul><li>Previous experience managing a Pakistani or South Asian cuisine restaurant.</li><li>Experience with <b>Talabat, Careem, Noon Food</b>, or similar delivery platforms.</li><li>Experience with restaurant POS systems and sales dashboards.</li><li>Ability to understand and act on daily sales reports.</li><li>Experience working in a multi-branch restaurant environment.</li></ul><p>Working Requirements</p><ul><li>Willingness to work flexible shifts.</li><li>Availability during evenings, weekends, and public holidays.</li><li>Ability to work effectively in a fast-paced restaurant environment.</li><li>Proactive approach to operational challenges and business improvement.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Achievement of branch sales and revenue targets.</li><li>Improvement in branch sales performance.</li><li>Customer satisfaction and complaint resolution.</li><li>Food quality and service standards.</li><li>Delivery order accuracy and fulfillment.</li><li>Cash and billing accuracy.</li><li>Inventory control and reduction of wastage.</li><li>Staff attendance, grooming, and operational discipline.</li><li>Timely implementation of actions from weekly performance reviews.</li><li>Overall branch operational efficiency.</li></ul><p>What We Offer</p><ul><li>Competitive salary based on experience.</li><li>Full ownership and accountability of a restaurant branch.</li><li>Opportunity to grow within an established and expanding restaurant group.</li><li>Exposure to structured performance reviews and data-driven restaurant management.</li><li>Supportive leadership and opportunities for career development.</li></ul><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Work Location: In person</p>

Branch Manager ( Restaurant operations )

<div><p><b>Workforce Identity and Access Management (WIAM) Manager
</b></p><p><b>Wilmington, DE
</b></p><p><b>Monday &ndash; Friday 8:00 &ndash; 5:00 EDT + On-Call
</b></p><p><b>Remote
</b></p><p>As a <b>Workforce Identity and Access Management (WIAM) Manager </b>within Enterprise Technology (ET), you will lead a global cybersecurity team responsible for WIAM governance, products, service delivery, audit readiness, risk reduction, user experience, and alignment with cyber security, technology, and business priorities.
 </p><p><b>Some of the things you&rsquo;ll be doing&hellip;
</b></p><ul><li>Lead, coach, and develop a global IAM cyber security team.
</li><li>Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
</li><li>Mature IAM platforms and processes.
</li><li>Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
</li><li>Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
</li><li>Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
</li><li>Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
</li><li>Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
</li><li>Establish and report on OKRs and KPIs.
</li>Manage vendor relationships, budgets, costs, and delivery outcomes.<br>
<li>
</li></ul><p></p><p><b>What technical skills, experience and qualifications do you need?
</b></p><ul><li>8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
</li><li>Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
</li><li>Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
</li><li>Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
</li><li>Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
</li><li>Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
</li><li>Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
</li>CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.<br>
<li>
</li></ul><div></div><div>#CSC #CSCCareers #LI-HL1</div></div>

Workforce Identity and Access Management (WIAM) Manager

AgeWell Services

<p>More than a job, make a difference!<br/></p><p>The Logistics Coordinator supports the daily coordination of meal delivery operations, routing, transportation activities, and communication between intake staff, drivers, kitchen operations, and community meal programs. This position helps ensure meals are delivered safely, accurately, and efficiently while providing operational support to drivers and assisting with day-to-day logistics functions.<br/></p><p>Duties &amp; Responsibilities:<br/></p><ul><li>Coordinate daily meal delivery routes and transportation activities to ensure timely and accurate meal distribution.</li><li>Serve as a primary point of contact for drivers throughout the day, providing support, route updates, and problem resolution as needed.</li><li>Communicate participant meal changes, holds, cancellations, special instructions, and delivery updates to drivers and operational staff.</li><li>Monitor route completion and assist with route adjustments, scheduling changes, and coverage needs to maintain service continuity.</li><li>Collaborate with Intake, Production, and Community Meal manager and staff to ensure smooth coordination of meal distribution operations.</li><li>Prepare and maintain route sheets, delivery meal tickets, mileage logs, and transportation documentation.</li><li>Assist with loading, unloading, and organizing meal transportation equipment and supplies when needed.</li><li>Support special meal distributions, emergency meal delivery efforts, and community nutrition events.</li><li>Assist with driver training, onboarding, and operational communication as directed by the Logistics Manager.</li><li>Support continuous improvement efforts related to route efficiency, customer service, and delivery operations.</li><li>Maintain confidentiality and professionalism while interacting with participants, caregivers, staff, volunteers, and community partners.</li></ul><p>Required Qualifications or Knowledge, Skills and Abilities<br/></p><p>Preferred Qualifications<br/></p><ul><li>Experience in logistics, dispatching, transportation coordination, routing, or delivery operations.</li><li>Experience working in senior nutrition services, healthcare, human services, nonprofit, or community-based programs.</li><li>Familiarity with routing software, scheduling systems, or transportation management systems.</li></ul><p>Work Environment/Culture:<br/>The Logistics Coordinator works in a fast-paced, mission-driven environment supporting nutrition services for older adults and community members. This position requires frequent interaction with drivers, participants, kitchen staff, intake staff, volunteers, and community partners.<br/>The employee must be able to sit, stand, walk, bend, twist, reach, and lift up to 40 pounds on a regular basis. The position may require loading and unloading supplies, meal carriers, coolers, and transportation equipment.<br/>This position may require driving agency vehicles or a personal vehicle and traveling between program locations as needed. Employees who use their personal vehicle for authorized agency business will be reimbursed for mileage in accordance with agency policy. The employee must be able to work indoors and outdoors in varying weather conditions, including heat, cold, rain, snow, and other environmental conditions encountered during transportation and meal delivery operations.<br/>Success in this role requires flexibility, teamwork, professionalism, reliability, and a commitment to providing exceptional service to program participants.<br/></p><p>Equal Opportunity Employer<br/>We are an equal opportunity employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, marital status, height, weight, veteran status, or any other status protected by applicable law. Employment is contingent upon successful completion of a background check.<br/></p><p>Job Type: Full-time<br/></p><p>Work Location: In person<br/></p>

Logistics Coordinator

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