service delivery manager

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><b>Must Have Technical/Functional Skills</b>
</div><div><ul><li>End to end EUC / Workplace service delivery management</li>
<li>Multi country / multi site operational oversight</li>
<li>Incident, escalation, and SLA management</li>
<li>Field technician and vendor operations management</li>
<li>ITIL based service management (Incident, Problem, Change)</li>
<li>Stakeholder and customer relationship management</li>
<li>Performance monitoring, reporting, and governance</li>
<li>Continuous improvement and service optimization</li></ul><br>
</div>
<div></div><br>
<div><b>Roles &amp; Responsibilities</b>
</div><div><ul><li>Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services</li>
<li>Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities</li>
<li>Act as the single point of accountability for EUC operations within the zone</li>
<li>Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution</li>
<li>Assign and prioritize work for critical incidents, Top locations, and business impacting issues</li>
<li>Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities</li>
<li>Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication</li>
<li>Conduct operational governance, including service reviews, performance tracking, and compliance audits</li>
<li>Ensure adherence to standard EUC tools, processes, and security policies</li>
<li>Drive problem management, RCA, and preventive actions to reduce repeat incidents</li>
<li>Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization</li>
<li>Identify and implement continuous improvement and cost optimization opportunities</li>
<li>Build and maintain strong stakeholder relationships with business, IT leadership, and vendors</li>
<li>Provide regular operational reports, dashboards, and executive updates</li>
</ul></div><div><div>Salary Range-$70,000-$80,000 a year</div><br>
<div><br>
</div><div>#LI-KR3</div><div><br>
</div>
<div></div><br>
<div>TCS Employee Benefits Summary:
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
</div></div></div></div></div><div><div><div><b>Location</b></div>
<div>Los Angeles, CA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Project Manager</div>
</div><div><div><b>Job Id</b></div>
<div>417224</div>
</div><div><div><b>Desired Skills</b></div>
<div>EUC</div>
</div><div><div><b>Salary Range</b></div>
<div>$70,000-$80,000 a year</div></div></div></div><div></div>

Zone Manager

The 20

<div><p>The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure.</p>
<p>The Service Delivery Supervisor at The 20 oversees the delivery of IT services, supervising a team of technical professionals, and maintains strong client relationships in a fast-paced MSP environment. This role requires a balance of leadership, technical insight, and a commitment to quality service. The ideal candidate is proactive, detail-oriented, and focused on creating exceptional service outcomes.</p>
<p><b>This position reports to an office within the supported region, specifically located in Columbia, MO; Tulsa, OK; or Topeka, KS.</b></p>
<p><b>Responsibilities Include but Not Limited To:</b></p>
<ul><li>Oversee the end-to-end delivery of IT services, ensuring timely resolution of service tickets and adherence to SLAs.</li>
<li>Monitor ticket queues, prioritize work, and maintain accountability for resolution quality and documentation.</li>
<li>Build and maintain strong client relationships, acting as the primary point of contact for escalations and service reviews.</li>
<li>Identify opportunities for process improvements and implement enhancements to increase efficiency and client satisfaction.</li>
<li>Lead, mentor, and support a team of service desk professionals, setting clear goals and fostering professional development.</li>
<li>Track and report on key performance metrics, analyzing trends and identifying areas for operational improvement.</li>
<li>Collaborate cross-functionally with internal teams including technical, sales, and operations to ensure smooth service delivery.</li>
</ul>
<p><b>Required Skills &amp; Experience:</b></p>
<ul><li>Excellent leadership, communication, and client-facing skills.</li>
<li>Proven experience managing escalations and driving results within structured, process-driven environments.</li>
<li>Experience with service metrics and reporting tools; ITIL certification is a plus.</li>
</ul>
<p><b>Preferred Skills, Competencies &amp; Knowledge:</b></p>
<ul><li>Active Directory, Intune, Azure AD and Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)</li>
<li>Kaseya BMS/VSA or similar RMM tools</li>
<li>IT documentation platforms (e.g., IT Glue)</li>
<li>Modern OS environments, scripting, or automation tools</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Business Administration, or a related field (or equivalent experience)</li>
<li>3&ndash;5 years of experience in a service delivery or technical management role (MSP experience preferred)</li>
<li>Relevant certifications in Microsoft, networking, or service management are a plus</li>
</ul>
<p><b>Physical Demands:</b> The physical demands below describe the essential job functions needed to complete this job.</p>
<ul><li>Consistent hand and finger dexterity necessary to operate computer equipment</li>
<li>Consistently required to sit, stand, walk, talk, hear, and see</li>
<li>Routine use of hands to type</li>
<li>Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch</li>
<li>Occasional need to walk around the office</li>
<li>Consistent vision abilities required; close vision, depth perception, and ability to focus</li>
<li>May require travel dependent on company needs.</li>
<li>Occasional need to lift and/or move up to 30 pounds</li>
</ul>
<p>The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.</p></div>

Service Delivery Supervisor

IPRS Group

<div><p><b>IPRS Aeromed </b>is a leading independent supplier of scalable clinical and medical solutions, trusted by government, NHS, and private partners to provide rapid, high-quality care in complex environments. From paramedic-led medical repatriations to clinical support in secure settings, our skilled, experienced, and diverse clinical professionals work around the clock to respond where and when it matters most.</p><p></p><p><br>
We're in an exciting period of growth, expanding our team and service, so if you're motivated by a fast-moving and dynamic environment, have a desire for continuous improvement and are passionate about making a real difference, we would love you to join our team where care and compassion guide every decision.</p><p></p><p><br>
You'll join a company built on four core values <b>Innovation, Diversity, Integrity, and Kindness</b> and a culture where people are genuinely at the heart of everything we do.</p><p></p><p><br>
Are you a Nurse or Paramedic (3+ years qualified) looking for a new challenge away from a frontline role?:</p><p></p><p><br>
We are recruiting a <b>Clinical Coordinator</b> to join our Clinical team based at our office in Gatwick, to provide support and clinical expertise, enabling the smooth running and service delivery of one of our key contracts.</p><p></p><p><br>
We are seeking a confident, self-motivated communicator who thrives in a collaborative environment. You will work closely with our Operations team, as well as a range of internal and external stakeholders, building strong working relationships to support smooth and effective processes.</p><p></p><p><br>
With a keen eye for detail, you will review and record information, ensuring high levels of accuracy and compliance at all times.</p><p></p><p><b><br>
Hours of work are Monday to Friday 8am to 5pm. In addition, you will participate in an on-call rota (1 week in 4), providing support for urgent out-of-hours enquiries.</b></p><p><b>
Salary &pound;42,000 per annum</b></p><p><b>
Office Based with opportunity to work 1 day a week remotely after successful probationary period</b></p><p><b>
Permanent position</b></p><p></p><p><br>
Reporting to the Clinical Service Delivery Manager, as a <b>Clinical Coordinato</b>r your duties will include:</p><br>
<p></p><ul><li>
Managing the medical inbox by triaging, reviewing and coordinating all medical queries to assess an individuals' suitability to fly and and investigating any concerns raised.</li><li>
Recommending suitable clinical interventions or support requirements needed, feeding back to our client with results of any clinical investigations and escalating to the Clinical Service Delivery Manager where appropriate.</li><li>
Accurately documenting case notes within the relevant digital platform, to allow for suitable clinical guidance and intervention.</li><li>
Providing clinical input on IPRS Aeromed overseas operations.</li><li>
Playing an active role in MDT discussions supporting with complex cases, manifest screening, and case referrals.</li><li>
Participating as required in the investigation of incidents, complaints, or accidents.</li><li>
Supporting the Clinical Service Delivery Manager and Clinical Liaison Manager deputising in their absence.</li><li>
Providing clinical leadership, support, and guidance to the clinical team.</li><li>
Working with the management team to contribute to the continuous development and delivery of service within the guidelines and standards of the Care Quality Commission (CQC).</li><li>
Providing on-call support for urgent out of hours enquiries on an on-call rotation of 1 week in 4.</li></ul><p></p><p><b><br>
What You'll Need:</b></p><p></p><p><b><br>
Qualifications, Experience and Knowledge:</b></p><br>
<p></p><ul><li>
Adult Nursing BSc or equivalent NMC recognised qualification OR Paramedic BSc or equivalent HCPC recognised qualification (E)</li><li>
Relevant registration with the Nursing and Midwifery Council (NMC) OR Health and Care Professions Council (HCPC) - with no investigations/suspensions current or pending (E)</li><li>
Can demonstrate Continuous Professional Development (E)</li><li>
Minimum 3 years post qualification experience as a paramedic or nurse (E)</li><li>
Policy and procedure development experience (D)</li><li>
Evidence of experience within a clinical triage setting (D)</li><li>
Evidence of consolidating post qualification practice (E)</li><li>
Clinical audit or quality improvement experience (D)</li><li>
Urgent / emergency care experience (E)</li><li>
Point of clinical escalation experience (E)</li><li>
Remote/ telephone triage experience (D)</li><li>
Technically literate with experience working with Microsoft 365 (E)</li><li>
Fluent English language skills (spoken and written) (E)</li><li>
Full driving licence and own transport (E)</li><li>
Smart, professional appearance and conduct (E)</li></ul><p></p><p><b><br>
Skills and Abilities:</b></p><ul><li>
Ability to work actively within a team, but to work without supervision whenever necessary.</li><li>
Self-motivating with the ability to prioritise workload.</li><li>
Clear and concise communication skills at all levels.</li><li>
Attention to detail and the ability to record information accurately</li><li>
Ability to identify and manage signs and symptoms of a deteriorating patient.</li><li>
Ability to influence a clinical situation remotely</li><li>
Ability to make appropriate and informed decisions quickly.</li><li>
Ability to remain calm and professional in a busy working environment.</li><li>
Good IT Skills.</li><li>
Curiosity and Critical problem-solving ability.</li></ul><p></p><p><b><br>
Benefits and Rewards:</b></p><p></p><p><b><br>
Hours of work: Monday to Friday 8am to 5pm. In addition, you will participate in an on-call rota (1 week in 4), providing support for urgent out-of-hours enquiries.</b></p><p><b>
Salary: &pound;42,000 per annum</b></p><p><b>
Office Based with opportunity to work 1 day a week remotely after successful probationary period</b></p><p><b>
Permanent position</b></p><p></p><p><br>
Colleagues are essential to IPRS Aeromed, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:</p><br>
<p></p><ul><li>
Professional Development Opportunities to support your CPD and career progression</li><li>
Membership of the Company Pension Scheme</li><li>
Life Assurance</li><li>
Westfield Health Cash Plan</li><li>
25 Days Annual Leave + opportunity to purchase additional annual leave</li><li>
Free Parking and High-Street Discounts</li><li>
Employee Assistance Programme including free confidential counselling</li><li>
Free Annual Flu Vaccination</li><li>
Recruit a Friend Bonus Scheme - up to &pound;1,500</li><li>
Environmental Initiatives</li><li>
Free Eye Tests every 2 years</li><li>
Moving Day Leave</li></ul><p></p><p><b><i><br>
IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees.</i></b></p><p></p><p><b><i><br>
We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace.</i></b></p><p></p><p><b><i><br>
As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.</i></b></p></div>

Clinical Coordinator

Entergy

<div><p><b>Job Title: </b>Manager, IT Service Delivery (AI/ML Platform Services)</p>
<p><b>Work Place Flexibility:</b> Hybrid</p>
<p><b>Legal Entity:</b> Entergy Services, LLC</p>
 <div><p><b>***The referred location for position is New Orleans, The Woodlands, Texas will be considered***</b></p><br>
</div><p></p><div><p><b>Job Summary/Purpose</b></p>
</div><div><p>The Manager, AI/ML Platform Services is a key technical leadership role within the IT Platform organization, providing support to the AI organization and other internal users of the AI/ML platform. This position is responsible for leading a team of platform engineers and software engineers who maintain, operate, and enhance the enterprise AI/ML platform infrastructure and own the production environment for products running on the platform. The manager ensures the platform is reliable, predictable, cost effective and secure while supporting the AI products built by the AI organization.</p>
</div><div><p>Operating within a traditional IT support model, the manager will establish and maintain effective handoff processes with the AI organization, ensuring seamless transition of AI products from development to operational support. The manager will collaborate with AI product teams to understand platform requirements and ensure the infrastructure meets the needs of AI solutions deployed across the enterprise.</p>
</div><div><p>The primary responsibility of the Manager, AI/ML Platform Team is to lead and develop a team of engineers focused on platform operations, maintenance, and continuous improvement. The manager will ensure service level agreements are met, incidents are resolved efficiently, and the platform remains stable and secure. This role requires strong technical expertise in cloud infrastructure and AI/ML platforms combined with excellent operational and people management skills.</p><br>
</div><p></p><div><p><b>Job Duties/Responsibilities</b></p>
</div><div></div><div><div><div><div><div><div><div><div><p>1.</p><br>
</div></div></div><div><div><div><p>Platform Operations and Maintenance: Oversee the day-to-day operations of the AI/ML platform, ensuring high availability, reliability, and performance of all platform services. Monitor platform health, manage capacity planning, and ensure systems meet established service level agreements. Coordinate scheduled maintenance windows and platform updates with minimal disruption to AI product operations.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>2.</p><br>
</div></div></div><div><div><div><p>Support and Incident Management: Establish and manage incident response processes for platform-related issues. Define escalation paths and ensure timely resolution of support tickets. Maintain on-call rotations and ensure 24/7 coverage for critical platform issues. Track and report on support metrics including response times, resolution rates, and customer satisfaction.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>3.</p><br>
</div></div></div><div><div><div><p>Team Leadership and Development: Lead, mentor, and develop a team of platform and software engineers. Foster a culture of operational excellence, continuous learning, and customer service. Conduct regular performance reviews, identify training needs, and support career development for team members. Build a collaborative team environment that values quality and responsiveness.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>4.</p><br>
</div></div></div><div><div><div><p>AI Organization Partnership: Serve as the primary point of contact between the IT Platform organization and the AI organization for platform-related matters. Participate in AI product planning discussions to understand upcoming platform requirements. Establish and maintain effective handoff processes for transitioning AI products from development to operational support.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>5.</p><br>
</div></div></div><div><div><div><p>Cloud Cost Management: Monitor and optimize cloud infrastructure costs associated with the AI/ML platform. Implement cost controls and resource optimization strategies. Provide regular reporting on cloud spend and identify opportunities for cost reduction while maintaining platform performance and reliability.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>6.</p><br>
</div></div></div><div><div><div><p>Security and Compliance: Ensure the AI/ML platform meets security requirements and compliance standards. Collaborate with IT security, internal audit, and cyber security teams to maintain security controls. Support security audits and implement remediation actions as needed. Ensure platform configurations align with enterprise security policies.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>7.</p><br>
</div></div></div><div><div><div><p>Documentation and Knowledge Management: Maintain comprehensive documentation for platform configurations, operational procedures, and troubleshooting guides. Ensure knowledge transfer processes are in place for onboarding new team members and supporting AI organization users. Create and maintain runbooks for common operational tasks and incident response.</p><br>
</div></div></div></div><br>
<div><div><div><div><p>8.</p><br>
</div></div></div><div><div><div><p>Continuous Improvement: Identify and implement improvements to platform stability, performance, and operational efficiency. Automate routine operational tasks where possible. Stay current with platform technologies and recommend upgrades or enhancements that improve supportability and reliability.</p><br>
</div></div></div></div><br>
</div></div></div></div><p></p><div><p><b>Minimum Requirements</b></p><br>
</div><p></p><div><p><b>Minimum </b><b>education</b><b> required of the position</b></p>
</div><div><p>Bachelor's Degree in Computer Science, Information Systems, or related technical field. Master's degree preferred.</p><br>
</div><p></p><div><p><b>Minimum </b><b>experience</b><b> required of the position</b></p>
</div><div><p>7+ years of experience in IT infrastructure, cloud platforms, or platform engineering.</p>
</div><div><p>3+ years of experience leading and mentoring technical teams.</p>
</div><div><p>Experience with cloud-based AI/ML platforms and infrastructure strongly preferred.</p>
</div><div><p>Utility industry experience is a plus.</p><br>
</div><p></p><div><p><b>Minimum </b><b>knowledge, skills and abilities</b><b> required of the position</b></p>
</div><div><p>General Capabilities</p><br>
</div><p></p><div><p>Excellent written and verbal communication skills.</p>
</div><div><p>Strong customer service orientation and stakeholder management skills.</p>
</div><div><p>Ability to manage multiple priorities in a fast-paced environment.</p>
</div><div><p>Strong analytical and problem-solving skills.</p>
</div><div><p>Mentoring and coaching capabilities with focus on team development.</p>
</div><div><p>Experience managing operational budgets and vendor relationships.</p></div><br>
<p></p><div><p>Skills and Abilities</p><br>
</div><p></p><div><p>Functional Knowledge</p>
</div><div><p>Understanding of IT service management frameworks (ITIL or similar).</p>
</div><div><p>Experience operating in a shared services or support model.</p>
</div><div><p>Ability to translate technical concepts for non-technical stakeholders.</p></div><br>
<p></p><div><p>Leadership</p>
</div><div><p>Demonstrated ability to lead and develop high-performing technical teams.</p>
</div><div><p>Experience establishing operational processes and standards.</p>
</div><div><p>Willingness to be hands-on when needed while developing team capabilities.</p></div><br>
<p></p><div><p>Problem Solving</p>
</div><div><p>Strong troubleshooting skills for complex technical issues.</p>
</div><div><p>Ability to perform root cause analysis and implement preventive measures.</p>
</div><div><p>Experience managing incidents and driving timely resolution.</p></div><br>
<p></p><div><p>Interpersonal Skills</p>
</div><div><p>Strong collaboration skills with ability to work effectively across organizational boundaries.</p>
</div><div><p>Customer-focused mindset with commitment to service excellence.</p>
</div><div><p>Ability to build and maintain productive working relationships with AI organization partners.</p>
</div><div><p><b>Any </b><b>certificates, licenses, etc</b><b>. required for the position</b></p>
</div><div><p>None</p>
</div><p><b>Primary Location:</b> Louisiana-New Orleans Louisiana : New Orleans || Texas : Woodlands
<br>
<b>Job Function</b>: Corporate
<br>
<b>FLSA Status</b>: Mgmt
<br>
<b>Relocation Option:</b>
<br>
<b>Union description/code</b>:
<br>
<b>Number of Openings</b>: 1
<br>
<b>Req ID:</b> 123615
<br>
<b>Travel Percentage</b>:Up to 25%</p>
<p>An Equal Opportunity Employer, Minority/Female/Disability/Vets.</p>
<p><b>EEO Statement: </b>The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
<br>
<br>
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.</p>
<p><b>Accessibility: </b>Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.</p>
<p><b>Additional Responsibilities:</b> As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.</p>
<p><b>Know Your Rights: Workplace Discrimination is Illegal</b></p>
<p>The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.</p>
<p><b>WORKING CONDITIONS:
</b><br>
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.</p>
<p><b>Please note: </b>Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.</p></div><p></p>

Manager, IT Service Delivery (AI/ML Platform Services)

Capgemini

<p></p><div><div><div><div><p><b>About Capgemini</b></p><br>
<div></div><div>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.</div><br>
<div></div><p><b>Role Description:</b></p>
<p>We're looking for a passionate and experienced <b>SDM &ndash; Complaints Manager (German Speaker)</b> to join our vibrant team! As the <b>SDM &ndash; Complaints Manager</b>, you will be responsible for delivering high-quality customer service, managing client relationships, and overseeing complaint handling processes while driving service improvement and business growth in an outsourcing and IT service delivery environment.</p>
<p></p><div><b>Responsibilities</b>
<br>
<ul><li>Deliver customer services to develop, maintain, and strengthen client relationships
</li><li>Manage and resolve customer complaints, ensuring timely and effective resolution
</li><li>Act as the primary point of contact for German-speaking clients and stakeholders
</li><li>Analyze client concerns and requirements to enhance service delivery and satisfaction
</li><li>Monitor and measure performance against SLAs and contractual agreements
</li><li>Identify opportunities to grow the business and expand services with clients
</li><li>Ensure compliance with contractual terms and manage service delivery effectively
</li><li>Oversee financial performance and ensure efficient cost and revenue management
</li></ul></div><p></p><div><b>Experience &amp; Qualification</b>
<br>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, IT, or a related field (preferred).
</li><li>Minimum 7&ndash;11 years of experience in service delivery, customer service, or client relationship management.
</li><li>Proven leadership experience in IT service delivery, complaints management, or infrastructure environments.
</li><li>In-depth understanding of ITIL V3 Foundation, service delivery frameworks, and project management methodologies.
</li><li>Excellent communication, interpersonal, and problem-solving skills.
</li><li>Fluency in written and spoken German (native) and business-fluent English.
</li><li>Strong analytical, engagement, and financial management skills.
</li><li>Proficiency in various tools and disciplines, including engagement management, sales techniques, and service delivery tools.
</li></ul></div><div>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</div></div></div></div></div>

SDM - Complaints Manager (German Speaking)

abiteccorporation

<p><strong>Job Overview</strong><br /><br />ABIT CORP is a leading provider of comprehensive IT solutions, specialising in website design, graphic design, software development, and digital marketing services. We deliver customer-centric, results-oriented, and cost-effective solutions to SMEs and large enterprises. As a professional and trusted organisation, we believe in the power of collaboration and synergy to achieve outstanding results for our clients.<br /><br />We are seeking a highly organised and experienced <strong>Operations Manager</strong> to join our team in <strong>Washington, D.C., United States</strong>. This is a <strong>Full-Time</strong> position where you will be responsible for streamlining our operational processes, enhancing productivity, and driving the efficiency of our service delivery. The successful candidate will play a pivotal role in managing our resources and ensuring the successful execution of projects, contributing directly to the company's growth and success.<br /><br /><strong>Salary:</strong> USD $250 - $1,000 per day, commensurate with experience.<br /><br /><strong>Responsibilities</strong><br /><br />• Develop and implement strategic operational plans to improve efficiency, quality, and profitability across the organisation.<br />• Oversee the daily operations of project delivery teams, including software development, web design, and digital marketing.<br />• Manage resource allocation, project pipelines, and team workloads to ensure the timely and successful delivery of client projects.<br />• Monitor and analyse key performance indicators (KPIs), preparing and presenting performance reports to senior management.<br />• Proactively identify operational bottlenecks and implement effective solutions to improve workflows.<br />• Foster a culture of continuous improvement, introducing best practices for project management and service delivery.<br />• Collaborate closely with other departments, including sales and finance, to ensure seamless business processes and client satisfaction.<br />• Manage relationships with third-party vendors and partners to ensure they meet our quality and service standards.<br /><br /><strong>Qualifications</strong><br /><br />• Proven experience as an Operations Manager or in a similar leadership role, preferably within an IT services, software, or digital agency environment.<br />• Strong understanding of project management principles and methodologies.<br />• Excellent leadership, communication, and interpersonal skills, with the ability to manage and motivate diverse teams.<br />• Demonstrable experience in data analysis and performance metrics management.<br />• A solid commercial awareness with experience in budget management and financial forecasting.<br />• A comprehensive understanding of the services offered, including web development, SEO, and digital marketing.<br />• A Bachelor's degree in Business Administration, Operations Management, or a related field is highly desirable.<br />• Exceptional problem-solving and decision-making abilities.<br /><br /><strong>Benefits</strong><br /><br />• A competitive salary and benefits package.<br />• Significant opportunities for professional development and career progression within a growing company.<br />• The chance to work in a dynamic, innovative, and collaborative team environment.<br />• A key role in shaping the operational success of a leading IT services provider.</p>

Operations Manager

Dobson Fiber

<div><p><b>Summary:</b></p><p>
The <b>Service Delivery Specialist II</b> is responsible for coordinating and executing the end-to-end delivery of telecommunications services for business and enterprise customers. This mid-level role requires a strong understanding of provisioning processes, project coordination, and customer communication. The ideal candidate will have experience managing multiple service implementations simultaneously, ensuring that all technical, logistical, and customer-facing elements are executed on time and within scope.</p><p><b>
Key Responsibilities:</b></p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li>
Manage the end-to-end lifecycle of service delivery orders, from order intake through successful service activation and handoff.</li><li>
Act as a primary liaison between internal teams (engineering, construction, network operations, field services) and external stakeholders (vendors, customers, partners).</li><li>
Ensure accurate and timely updates to internal systems (CRM, OSS, ticketing tools), maintaining a complete record of all activities, milestones, and communications.</li><li>
Order and track complex circuits through to completion, including the submission and<b> </b>management of Access Service Requests (ASRs) with local exchange carriers (LECs) and other third-party providers.</li><li>
Monitor and manage assigned projects to meet service level agreements (SLAs), customer deadlines, and internal performance metrics.</li><li>
Identify potential roadblocks or risks to service delivery; proactively communicate status updates, initiate escalations, and drive resolution to ensure on-time delivery.</li><li>
Participate in service readiness reviews, change control processes, and quality assurance initiatives.</li><li>
Provide mentorship or guidance to junior delivery staff as needed and support knowledge transfer across the team.</li><li>
Contribute to process development, documentation, and continuous improvement efforts aimed at enhancing delivery efficiency, quality, and customer satisfaction.</li><li>
Perform back duties as needed by Service Delivery Manager including running weekly Service Deliver Meeting and representing Service Deliver in inter-departmental events and providing escalation point for trouble calls.</li><li>
Other duties as assigned.</li></ul><p><b>
Qualifications:</b></p><p><b>
Required:</b></p><ul><li>
3&ndash;5 years of experience in telecommunications service delivery, provisioning, or related operations role.</li><li>
Strong understanding of telecom technologies (fiber, Ethernet, IP/MPLS, voice, wireless).</li><li>
Experience coordinating with cross-functional technical and business teams.</li><li>
Proficiency in service management tools (e.g., ServiceNow).</li><li>
Strong organizational and time-management skills; ability to manage multiple projects simultaneously.</li><li>
Excellent verbal and written communication skills.</li><li>
High attention to detail and a customer-first mindset.</li></ul><p><b>
Preferred:</b></p><ul><li>
Knowledge of fiber build processes and network construction workflows.</li><li>
Familiarity with network diagrams, circuit design schematics, and physical path diversity concepts.</li><li>
Project coordination or PMP certification is a plus.</li></ul></div>

Service Delivery Specialist II

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