service delivery manager

International Turnkey Systems - ITS

<div>
 
 We are looking for a Service Delivery Manager to join our team. The ideal candidate will Own end-to-end service governance for the onsite operations service, ensuring service setup, shift coverage, SLA performance, reporting, and effective escalation management.
 
 
 
 
 
 
 Key Responsibilities (Service Governance &amp; Management)
 
 
 <ul>
 <li>
 Manage service setup, governance, reporting, and escalation management for the operations service.
 </li>
 <li>
 Ensure adequate staffing and scheduling (baseline: 5 onsite shift resources) and continuity of 24&times;7/weekend coverage as per service window.
 </li>
 <li>
 Define/maintain operational cadence: daily/weekly service status, incident trends, and improvement actions.
 </li>
 <li>
 Oversee adherence to agreed runbooks/SOPs and ensure that all actions are documented in the agreed tool/logbook.
 </li>
 <li>
 Act as the primary escalation point for operational issues; coordinate with teams/vendors per escalation matrix until closure.
 </li>
 <li>
 Track service performance against agreed SLAs/KPIs and drive corrective/preventive actions when performance risks are identified.
 </li>
 <li>
 Lead/coordinate service review meetings and maintain records, decisions, and action tracking.
 </li>
 <li>
 Support continuous improvement initiatives (process, tools, monitoring tuning, handover quality, knowledge base).
 </li>
 <li>
 Ensure smooth shift handover governance (checklists, open incidents, alarms, planned tasks) and resolve recurring handover gaps.
 </li>
 </ul>
 
 
 Required Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT/Engineering or equivalent experience.
 </li>
 <li>
 3 - 5 years of proven experience in IT service delivery / managed services operations leadership.
 </li>
 <li>
 Strong knowledge of ITIL practices (incident management, escalation, reporting, continual improvement).
 </li>
 <li>
 Ability to manage distributed stakeholders (onsite operators, remote support teams, helpdesk/NOC, vendors).
 </li>
 <li>
 Experience with service reporting and governance forums (service reviews, action tracking, escalation handling).
 </li>
 <li>
 Excellent communication, stakeholder management, and problem-solving skills.
 </li>
 <li>
 ITIL Foundation (mandatory or strongly preferred); additional ITSM/Service Management certifications are a plus.
 </li>
 </ul>
 
 
 Performance Measures
 
 
 <ul>
 <li>
 SLA/KPI achievement and trend improvement.
 </li>
 <li>
 Timeliness and quality of service reports and action follow-up closure rate.
 </li>
 <li>
 Effectiveness of escalation management and stakeholder satisfaction.
 </li>
 <li>
 Operational stability (reduced false alerts, improved incident recurrence through improvements).
 </li>
 </ul>
 
 
</div>

Service Delivery Manager

Expro

We know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization.
 
We're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. From ground-breaking use of our technologies and expertise, through to tremendous community partnerships, we take our responsibilities as a Citizen of the World seriously.
 
Our rich history is built on decades of experience, teamwork and outstanding performance… and our future is built on people like you!
 
Overall Purpose of the Job
 To ensure that all service activities are performed in a professional, efficient, safe and cost effective manner to the complete satisfaction of the customer. Key Activities and Accountabilities
 1. Dedicated operational focal point for clients within area of responsibility.
 
2. Support the recruitment of operational and support personnel and to mentor, motivate, train and develop staff to maintain an effective workforce capable of meeting its objectives, without harm to personnel or the environment.
 
3. Monitor performance measures to ensure good performance is maintained and areas for improvement are identified and acted upon.
 
4. Ensure that a high quality service is offered to own and other departments clients on all occasions.
 
5. Maintain close liaison at all times with Clients and their representatives.
 
6. Ensure best practice associated with industry technical standards is maintained at all times.
 
7. Maintain active participation in improving the quality and HSE management system and bring to the attention of senior management any HSE issues that require their attention.
 
8. Support pre and post job briefings to ensure best practice is in place, known and followed; crews are full engaged and understand their roles and responsibilities.
 
9. Identify and exploit any opportunity for business improvement.
 
10. Help formulate budgets and to ensure the necessary resources are in place to achieve the budgeted work and development program.
 
11. Chair regular meetings to discuss operational issues and share updates on latest company policies, structure, future plans, technologies and safety/quality related topics.
 
12. Support HSEQ / SCM during audits on Key Vendors.
 
13. Prioritise department workload and work in conjunction with department manager and workshop manager to ensure equipment is correctly allocated to maximise profits.
 
14. Monitor and audit operational, engineering and workshop activities to ensure best practices are followed and support where required. May be required to travel offshore.
 
15. To work in accordance with processes and procedures provided – Sale quote to final sales invoice procedure, Crew Selection procedure, Service delivery procedure, Third party rentals procedure etc. Job Knowledge and Qualifications
 1. Previous experience typically gained through 10+ years’ experience and technical knowledge of relevant equipment and services.
 
2. Proficient in Microsoft office (Excel, PowerPoint and Word)
 
3. Previous Management/Supervisory experience.
 
4. Satisfactory results or pre-employment screenings (ie background check, drug/alcohol test).
 
At Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success.
 
Expro is an Equal Opportunity Employer. Employment decisions relating to qualified candidates are made fairly and consistently. Diversity and inclusiveness is important to our current and future success by providing varied experiences, ideas and insights to inform decisions, identify new approaches and solve business challenges.
 
The only way to apply for a job at Expro is on our website. For more information around safe recruitment and how we recruit please visit our website at https://www.expro.com/careers/how-we-recruit/safe-recruitment

Acuative Middle East

<div>
 
 
 Job Title: Service Delivery Manager (Cybersecurity)
 
 
 
 
 Role Overview
 
 
 
 Manage the delivery of cybersecurity services, ensuring SLA compliance, customer satisfaction, and smooth coordination between customers and technical teams.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure services are delivered as per SLAs and KPIs
 </li>
 <li>
 Act as main customer point of contact
 </li>
 <li>
 Manage incidents, escalations, and service performance
 </li>
 <li>
 Conduct service review meetings and reporting
 </li>
 <li>
 Coordinate with SOC and security teams
 </li>
 <li>
 Drive continuous service improvement
 </li>
 </ul>
 
 
 Requirements
 
 
 
 🎓
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Cybersecurity, IT, or related field
 </li>
 </ul>
 
 🏆
 
 Certifications
 
 
 <ul>
 <li>
 
 Service Delivery / ITSM certification (required):
 
 ITIL / SIAM / ISO 20000
 </li>
 <li>
 
 Security certification (preferred):
 
 CISSP, CISM, CCNP Security
 </li>
 </ul>
 
 🧠
 
 Experience
 
 
 <ul>
 <li>
 
 10+ years
 
 in service delivery / IT operations
 </li>
 <li>
 Experience in
 
 cybersecurity environments (SOC / MSSP)
 
 </li>
 <li>
 Strong experience with SLAs, escalations, and reporting
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 ITSM and SLA/KPI management
 </li>
 <li>
 Understanding of cybersecurity (SOC, EDR/XDR, threats)
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 </ul>
 
 
 Nice to Have
 
 
 <ul>
 <li>
 PMP / Prince2
 </li>
 <li>
 Experience in managed services
 </li>
 </ul>
 
 
</div>

Senior Service Delivery Manager

Apple

Apple Information Security is seeking an experienced security engineering manager to lead the Vulnerability Response team across the United States and EMEIA regions. Apple's external perimeter spans thousands of services relied upon by billions of users worldwide, and this team is responsible for continuously identifying, analyzing, and remediating vulnerabilities across that surface. You will combine hands-on technical leadership with people management, overseeing programs that include subcomponents of Apple's bug bounty program, proactive vulnerability discovery, WAF rule development, emerging threat response, and custom security 
 
tooling. 
 
You will play a critical role in protecting Apple's services and customers by ensuring timely and thorough response to security risks, fostering engineering excellence, and driving strategic initiatives that strengthen Apple's overall security posture. This role is both strategic and operational, requiring deep technical expertise, strong leadership, and the ability to manage a geographically distributed team operating in a continuous response environment. 
 
Description 
 
As a manager on the Vulnerability Response team, you will lead the day-to-day operations of security engineers across the US and EMEIA regions, as well as oversee resources providing around-the-clock support. You will set team priorities, drive execution across multiple concurrent programs, and ensure operational continuity for a function that requires uninterrupted coverage. This includes direct participation in on-call escalation rotations, hands-on technical contributions such as penetration testing, variant analysis, security tool development, and strategic planning to evolve the team's capabilities over time. 
 
You will partner closely with teams across Apple to ensure coordinated and effective vulnerability response. You will represent the team in cross-functional forums, advocate for security improvements with engineering leadership, and contribute to the development of policies, processes, and tooling that scale the team's impact. You will also maintain the professional standards and reputation through oversight of researcher engagement, 
 
vulnerability adjudication, and program communications.&quot;,&quot;responsibilities&quot;:&quot;Team Leadership: Lead, mentor, and grow a geographically distributed team of security engineers across the US and EMEIA regions. Set goals, support professional development, and oversee resources providing around-the-clock Tier 1 support. 
 
Vulnerability Response Operations: Own the team's continuous vulnerability response function, including on-call escalation, emerging threat and zero-day assessment, and coordination of rapid remediation efforts across Apple's external perimeter. 
 
Vulnerability Discovery and Remediation: Drive proactive security assessment programs, including penetration testing, variant analysis, and large-scale scanning initiatives, to identify and remediate vulnerabilities before they are discovered or exploited by external parties. 
 
Security Program Management: Manage the lifecycle of external researcher engagement, report validation, risk assessment, and remediation coordination. 
 
Security Tooling and Automation: Guide the development and maintenance of custom security tools and automation that support vulnerability detection, analysis, and remediation tracking at scale, including the application of emerging technologies to increase operational efficiency. 
 
Cross-Functional Collaboration: Serve as a trusted security advisor to engineering, product, and leadership teams, partnering across security and infrastructure organizations to align vulnerability response priorities with broader security objectives and drive adoption of security improvements. 
 
Preferred Qualifications 
 
Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent professional experience. 
 
Experience with cloud-native architectures, WAF technologies, and DNS security disciplines, with the ability to assess security implications across modern deployment and infrastructure environments. 
 
Background in applying AI and machine learning techniques to security operations, including automated analysis, classification, or remediation workflows. 
 
Relevant industry certifications such as CISSP, OSCP, OSCE, GPEN, or equivalent are helpful but not required. 
 
Minimum Qualifications 
 
8+ years of experience in information security, with demonstrated expertise in vulnerability management, web application penetration testing, and incident response for large-scale internet-facing services, including 3+ years of people management experience leading and developing teams of security engineers. 
 
Strong technical proficiency in web application security, including hands-on experience identifying and remediating common vulnerability classes, and software development skills in one or more of Python, Go, or Bash. 
 
Experience managing or contributing to a vulnerability disclosure or bug bounty program, including researcher engagement, vulnerability validation, and coordinated disclosure processes. 
 
Experience with vulnerability scanning tools and methodologies at enterprise scale, including both commercial and open-source solutions. 
 
Demonstrated ability to manage geographically distributed teams across multiple time zones, with willingness to participate in on-call rotations, including weekends, as part of a tiered escalation model. 
 
Excellent written and verbal communication skills, with the ability to articulate complex security issues and risk to both technical and non-technical audiences. 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . 
 
Pay &amp; Benefits 
 
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $208,400 and $313,500, and your base pay will depend on your skills, qualifications, experience, and location. 
 
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. 
 
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Service Delivery Manager - Apple Information Security

Zones

<div>Description 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Program Manager of Global Service Partners is a strategic role responsible for overseeing partner management and governance across the organization&rsquo;s global service delivery network. This position acts as the primary point of contact and &ldquo;quarterback&rdquo; for all service delivery partner engagements, ensuring alignment with the organization&rsquo;s strategic objectives and operational excellence. The role requires collaboration with senior leaders at partner organizations, internal stakeholders, and cross-functional teams to drive performance, innovation, and continuous improvement. 
What you&rsquo;ll do as the Program Manager: 
Employees employed in the role of Program Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
1. Partner Relationship Management<ul><li>
Develop and nurture strong, collaborative relationships with senior leaders at service delivery partner organizations.</li><li>
Serve as the primary liaison and point of escalation for all partner-related issues, ensuring prompt resolution and maintaining trust.</li><li>
Establish regular communication cadences, including strategic reviews, performance updates, and business planning sessions with partners.</li></ul> 
2. Governance and Compliance<ul><li>
Define and implement robust governance frameworks for partner engagements, ensuring adherence to contractual agreements, service-level agreements (SLAs), and compliance standards.</li><li>
Monitor partner performance against defined KPIs and SLAs, providing actionable insights and driving accountability.</li><li>
Ensure alignment of partner activities with the organization&rsquo;s goals, values, and policies.</li></ul> 
3. Strategic Alignment and Collaboration<ul><li>
Act as a strategic advisor to senior leadership, providing insights on partner capabilities, risks, and opportunities.</li><li>
Collaborate with internal teams, including Service Delivery, IT, Procurement, and Finance, to ensure seamless integration and execution of partner-delivered services.</li><li>
Facilitate joint business planning and innovation initiatives with partners to identify new growth opportunities and enhance service offerings.</li></ul> 
4. Operational Excellence<ul><li>
Lead the development and execution of strategies to optimize partner performance and ensure high-quality service delivery.</li><li>
Identify and implement best practices, process improvements, and tools to enhance partner management effectiveness.</li><li>
Oversee issue resolution, risk management, and contingency planning to minimize disruptions and ensure continuity.</li></ul> 
5. Reporting and Analytics<ul><li>
Establish and maintain dashboards and reporting mechanisms to provide visibility into partner performance, trends, and areas for improvement.</li><li>
Present regular updates to executive leadership on the status of partner relationships and key initiatives.</li></ul> 
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field; MBA or equivalent preferred.</li><li>
5+ years of experience in partner management, service delivery, or a similar Program Management role within a global organization.</li><li>
Proven track record of managing complex, global partner relationships and driving results in a matrixed environment.</li><li>
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build trust with senior stakeholders.</li><li>
Strong analytical and problem-solving skills, with experience in performance management and governance frameworks.</li></ul> 
Competencies:<ul><li>
Strategic Thinking: Ability to align partner strategies with organizational objectives.</li><li>
Leadership: Demonstrated ability to lead cross-functional teams and inspire high performance.</li><li>
Relationship Management: Skilled in building and maintaining strong, collaborative relationships.</li><li>
Results Orientation: Proven ability to deliver measurable outcomes in complex environments.</li><li>
Cultural Sensitivity: Experience working in diverse, global settings with an understanding of cultural nuances.</li></ul> 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)</div>

Program Manager

Northern Trust Corp.

<div>About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world&rsquo;s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.
We are seeking an experienced Service Delivery Leader to lead the operational excellence of our Modern Delivery Platform. This department is the backbone of our enterprise software delivery capability, owning thousand of DevOps CI/CD and Infrastructure-as-Code pipelines (Azure) in GitHub, and a portfolio of over 250 enterprise developer tools, UI &amp; backend development accelerators and software products that power thousands of engineers across the organization.
In this role you will be accountable for the end-to-end service delivery lifecycle across a sophisticated, multi-layered SDLC ecosystem. Our environment spans AI-driven agent orchestration, cloud-native infrastructure on Microsoft Azure, enterprise DevSecOps toolchains (GitHub, SonarQube, CxOne, WIZ), automated testing frameworks, and data governance integration through Collibra. You will ensure that every platform service meets or exceeds its SLAs, drive continuous improvement, and act as the primary interface between software platform engineering and our internal business stakeholders.
The ideal candidate brings a strong blend of ITIL-grounded service management discipline and genuine technical fluency in modern cloud-native, DevSecOps, and AI-augmented delivery environments.<div>
Responsibilities</div><ul><li>
Service Delivery &amp; SLA Management: Own and manage service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) across all platform engineering services, ensuring consistent delivery quality and stakeholder satisfaction.</li><li>
SDLC Ecosystem Oversight: Oversee the seamless operation of our full SDLC toolchain including Azure DevOps (backlog/sprint management), GitHub (repositories, Actions workflows, Package Registry, Copilot), SonarQube (code quality), CxOne SAST and SCA (code security and dependency analysis), WIZ (cloud security posture management), and ServiceNow (change and release management).</li><li>
Infrastructure &amp; Cloud Services: Ensure the reliability and governance of Azure infrastructure as code pipelines, collaborating with infrastructure teams managing Terraform-based IaC pipelines across the enterprise.</li><li>
DevSecOps Integration: Drive the integration and operational health of security scanning (CxOne SAST/SCA), cloud security (WIZ), and code quality (SonarQube) services into CI/CD pipelines, ensuring security is embedded throughout the delivery lifecycle.</li><li>
Test Automation Services: Manage the delivery of automated testing services including Playwright for UI test automation, Python-based test automation, and framework support for JUnit, Jest, Pytest, and NUnit, working with Azure Test Plans for test management.</li><li>
Data Governance Integration: Champion the integration with Collibra for data classification, ensuring platform services adhere to data governance policies and that metadata flows seamlessly between engineering tools and the enterprise data catalog.</li><li>
Collaboration &amp; Knowledge Management: Ensure effective utilization of collaboration platforms including Microsoft Teams (messaging, meetings, transcript management), Confluence (architecture patterns, frameworks, cookbooks), Miro (planning and architecture diagrams), and SharePoint (business, functional, and non-functional requirements documentation).</li><li>
Incident &amp; Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release management governance.</li><li>
Stakeholder Engagement: Serve as the primary point of contact for internal stakeholders, providing regular service reviews, capacity planning insights, and roadmap alignment across business units.</li><li>
Continuous Improvement: Identify and drive service improvement initiatives using data-driven insights, automation opportunities, and industry best practices to enhance platform reliability, developer experience, and operational efficiency.</li><li>
Vendor &amp; License Management: Oversee vendor software license planning and budgeting, optimizing costs while ensuring compliance and continuity.</li><li>
Audit and Controls: Be the face of the group for technology risk and controls, internal and externals audits, control testing. Organize the resources to support</li></ul><div>
Skills &mdash; Mandatory</div><ul><li>
Service Management Expertise: Proven track record (7+ years) in IT Service Delivery Management, with ITIL v4 Foundation certification (or higher). Demonstrable experience managing SLAs, OLAs, and KPIs in large-scale enterprise environments.</li><li>
Cloud &amp; Infrastructure Knowledge: Strong working knowledge of Microsoft Azure (compute, networking, PaaS, identity/Entra ID). Familiarity with Infrastructure-as-Code concepts, specifically Terraform, and how IaC pipelines operate at scale.</li><li>
DevOps &amp; CI/CD Fluency: Solid understanding of CI/CD principles and toolchains, particularly GitHub (repositories, Actions, Packages) and Azure DevOps. Ability to engage meaningfully with engineering teams on pipeline performance, reliability, and optimization.</li><li>
DevSecOps Awareness: Understanding of shift-left security practices, including SAST (CxOne), SCA/dependency analysis, cloud security posture management (WIZ), and code quality tooling (SonarQube).</li><li>
ServiceNow Proficiency: Experience leveraging ServiceNow for change management, release management, incident management, and CMDB operations in enterprise settings.</li><li>
Stakeholder Management: Exceptional communication and stakeholder management skills with demonstrated ability to interface effectively with senior leadership, engineering teams, security, and risk/compliance functions.</li><li>
Incident &amp; Problem Management: Strong experience leading major incident management, conducting blameless post-mortems, and driving root cause analysis to resolution.</li><li>
Vendor Management: Experience managing vendor relationships, contract negotiations, and software licensing at enterprise scale (250+ tools/products).</li><li>
Regulated Industry Experience: Background working in financial services, banking, or similarly regulated industries with an understanding of compliance frameworks and audit requirements.</li><li>
Data-Driven Decision Making: Ability to define, track, and report on operational metrics and KPIs, using data to drive continuous improvement and executive-level reporting.</li></ul><div>
Skills &mdash; Nice to Have</div><ul><li>
AI/ML Platform Familiarity: Exposure to AI agent orchestration frameworks such as LangChain, LangGraph, and LangSmith, or experience managing the delivery of AI/ML platform services in enterprise settings.</li><li>
MCP Server &amp; Agentic Architecture: Awareness of Model Context Protocol (MCP) servers and agentic AI architectures, particularly in Azure-hosted environments.</li><li>
Collibra &amp; Data Governance: Experience with Collibra or equivalent data governance/catalog platforms and understanding of data classification workflows and metadata integration.</li><li>
Test Automation Ecosystem: Familiarity with Playwright, Pytest, JUnit, Jest, NUnit, and how automated testing integrates into CI/CD pipelines and Azure Test Plans.</li><li>
Agile &amp; SAFe Practices: Certification or experience with Agile (Scrum/Kanban) or SAFe frameworks, particularly in the context of platform/infrastructure teams.</li><li>
GitHub Copilot &amp; AI-Assisted Development: Understanding of AI-assisted coding tools like GitHub Copilot, their adoption challenges, and governance considerations.</li><li>
FinOps: Experience with Azure cost management, FinOps principles, and optimizing cloud spend across large enterprise environments.</li><li>
Collaboration Tooling: Deep familiarity with Confluence, Miro, SharePoint, and Microsoft Teams as integrated knowledge management and collaboration ecosystems.</li><li>
ITSM Automation: Experience automating ServiceNow workflows, integrating ITSM processes with CI/CD pipelines, or building self-service portals for developer experience improvement.</li></ul>
Salary Range:
$164,600 - 288,000 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life &amp; accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We&rsquo;d love to learn more about how your interests and experience could be a fit with one of the world&rsquo;s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation 
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. 
 
We hope you&rsquo;re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.</div>

Sr. Principal, DevOps

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

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