service delivery manager

SEI MX Digital Solutions & Business Services Ltd.

<p><b>About the Role</b></p><p><b>SEI MX Digital Solutions &amp; Business Services Ltd.</b> operates within the digital solutions and business services sector, supporting service delivery, operational coordination, and digital platform management across various industries. Similar organizations typically focus on providing structured digital tools, process optimization, and service support solutions.</p><p>We are seeking a <b>Service Delivery Manager</b> to oversee service operations, coordinate workflows, and ensure the effective delivery of business solutions. In this role, you will manage operational processes, monitor service performance, and support continuous improvement initiatives.</p><p>This position is ideal for professionals who are organized, adaptable, and experienced in managing service delivery within digital or service-oriented environments.</p><p><b>Why Join Us?</b></p><p><b>Service-Oriented Environment</b><br/>Work within a company focused on delivering digital and business solutions.</p><p><b>Leadership Opportunity</b><br/>Oversee service coordination and operational processes.</p><p><b>Operational Impact</b><br/>Contribute to service quality, efficiency, and client satisfaction.</p><p><b>Career Growth</b><br/>Opportunities to advance into senior management roles.</p><p><b>Key Responsibilities</b></p><p><b>Service Delivery Management</b></p><ul><li>Oversee daily service operations and workflows</li><li>Ensure timely and efficient delivery of services</li></ul><p><b>Process Coordination</b></p><ul><li>Develop and maintain operational procedures</li><li>Ensure alignment across teams</li></ul><p><b>Performance Monitoring</b></p><ul><li>Track service performance metrics and identify improvements</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Prepare reports and maintain accurate records</li></ul><p><b>Team Collaboration</b></p><ul><li>Coordinate with internal teams and stakeholders</li><li>Ensure effective communication across departments</li></ul><p><b>What We Are Looking For</b></p><p><b>Experience</b></p><ul><li>4&ndash;8 years of experience in service delivery, operations, or related roles</li></ul><p><b>Skills</b></p><ul><li>Strong organizational and coordination abilities</li><li>Good communication and problem-solving skills</li><li>Ability to manage multiple priorities</li></ul><p><b>Core Competencies</b></p><ul><li>Adaptability and initiative</li><li>Attention to detail</li><li>Team collaboration</li></ul><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Information Systems, or related field preferred</li></ul><p>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Service Delivery Manager

Infor

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General information
</b></h3></div></div><div><div><div><div>Country
</div><div>Egypt
</div></div><div><div>City
</div><div>Cairo
</div></div><div><div>Job ID
</div><div>48881
</div></div><div><div>Department
</div><div>Infor Consulting Services
</div></div><div><div>Experience Level
</div><div>MID_SENIOR_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div><p>As an Associate Service Delivery Manager (ASDM), you will oversee the execution and governance of lower complexity, smaller ACV Infor Managed Services agreement.</p><p>
You will serve as the primary customer liaison for managed services, handling inquiries and facilitating swift issue resolution. Collaboration with diverse IMS stakeholders&mdash;Operations, Resource Management, Financial Services, Technical and Functional Support&mdash;is crucial.</p><p><b>
Responsibilities:</b></p><ul><li>
Serve as the key interface between customers and project teams to promptly address and coordinate all contractual matters.</li><li>
Resolve complex customer inquiries by applying analytical and problem-solving skills to deliver optimal business solutions.</li><li>
Independently manage core ITIL processes such as Incident Management, Change Management, and Problem Management with minimal supervision.</li><li>
Manage account margin using standardized reporting tools paired with understanding of specific delivery needs of the account and appropriate staffing levels.</li><li>
Oversee contract administration, ensuring compliance with existing terms as well as change orders and agreement renewals.</li><li>
Monitor service delivery performance, consistently reviewing reports with key customer contacts to showcase value of services and partnership provided.</li><li><ul><li>Collaborate with customer leadership to define and execute a support plan focused on cost-effective, quality delivery that allows customer to experience the full benefits of the adopted Infor products.</li></ul></li><li>
Maintain up-to-date operational documentation, utilize reporting tools, and prepare detailed reports for customers and internal teams.</li><li><p><b>
Required Skills &amp; Qualifications:</b></p></li><li>
Experience in professional services environment, working in technical service delivery or systems process consulting.</li><li>
Excellent organizational and time management skills, with a client-oriented mindset and a proactive approach to personal growth.</li><li>
Fluent English communication skills (oral and written).</li><li>
Deep understanding of corporate business practices, contract management principles, and strong analytical capabilities.</li><li>
Ability to perform under pressure, meet deadlines, and consistently deliver quality service.</li><li><p><b>
Preferred Qualifications:</b></p></li><li>
Project Management and ITIL Foundation v4 certifications are advantageous.</li><li>
Experience in roles such as Service Operations Manager or Service Delivery Manager is a plus.</li><li>
Prior background in Account Management or Consulting Management is desirable.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Infor</b></div><div></div><div><div><div><br>
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div><br>
For more information visit www.infor.com</div></div></div><br>
<div></div>
</div></div><div><div><div><b>Our Values</b></div><div></div><div><div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div><b><br>
Fraud Awareness</b></div><div></div><div><br>
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div><b><br>
Fraud Privacy Policy</b></div><div></div><div><br>
We value your privacy at Infor.</div></div></div></div></div></div></div></div></div></div></div><div></div>

Service Delivery Manager, Associate

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p><b>JOB DESCRIPTION</b></p><p>The Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.</p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul><p><b>SKILLS &amp; ABILITIES</b></p><ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul><p><b>POTENTIAL BACKGROUND</b></p><ul><li>Minimum <b>8+ years of experience</b> in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul><p><b>CERTIFICATIONS (MANDATORY/PREFERRED)</b></p><ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul><p><b>LANGUAGE REQUIREMENT</b></p><ul><li>Arabic Speaker (Mandatory)</li></ul><p><b>WORK LOCATION</b></p><ul><li>Onshore &ndash; Qatar</li></ul><p><b>SOFT SKILLS</b></p><ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul><p>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.</p><p>Job Type: Full-time</p><p>Pay: QAR18,000.00 - QAR22,000.00 per month</p><p>Work Location: In person</p>

Service Delivery Manager (Arabic Speaker)

Arab Solutions

<div>
 <strong>
  Job Role: Project Manager / SDM (Bilingual &ndash; Arabic &amp; English)
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Experience: 3 - 5
  <br/>
  <br/>
 </strong>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking a results-driven
 <strong>
  Project Manager / Service Delivery Manager (SDM)
 </strong>
 who is fluent in both
 <strong>
  Arabic and English
 </strong>
 to lead project execution and ensure high-quality service delivery. This role bridges communication between stakeholders, clients, and internal teams while ensuring projects are delivered on time, within scope, and aligned with business objectives.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 <strong>
  Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan, execute, and manage projects from initiation to closure
  </li>
  <li>
   Define scope, timelines, milestones, and deliverables
  </li>
  <li>
   Track project progress and manage risks, issues, and dependencies
  </li>
  <li>
   Ensure projects are delivered on time, within budget, and to quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Service Delivery Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee end-to-end service delivery and client satisfaction
  </li>
  <li>
   Ensure SLA/KPI adherence and continuous performance improvement
  </li>
  <li>
   Act as the primary point of contact for client communications
  </li>
  <li>
   Manage incident escalation, resolution, and reporting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder &amp; Communication Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate effectively with Arabic and English-speaking stakeholders
  </li>
  <li>
   Facilitate meetings, status updates, and executive reporting
  </li>
  <li>
   Translate business requirements between clients and technical teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with cross-functional teams (IT, operations, support)
  </li>
  <li>
   Ensure clear roles, responsibilities, and accountability
  </li>
  <li>
   Drive alignment between delivery teams and business goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process &amp; Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implement best practices in project and service management
  </li>
  <li>
   Identify opportunities for process optimization and efficiency
  </li>
  <li>
   Maintain documentation, reports, and governance standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluent in Arabic and English (spoken and written)
  </li>
  <li>
   Proven experience as a Project Manager or Service Delivery Manager
  </li>
  <li>
   Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid)
  </li>
  <li>
   Experience managing SLAs, KPIs, and client relationships
  </li>
  <li>
   Excellent communication, negotiation, and problem-solving skills
  </li>
  <li>
   Ability to manage multiple projects and priorities simultaneously
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certification such as PMP, PRINCE2, ITIL, or equivalent
  </li>
  <li>
   Experience in IT services, managed services, or enterprise environments
  </li>
  <li>
   Familiarity with project management tools (e.g., Jira, MS Project, ServiceNow)
   <br/>
   <br/>
  </li>
 </ul>
 Skills: prince2,pmp,kpis,itil,slas,jira,operations,servicenow,hybrid,ms project,waterfall,manage projects,manage risks,agile
</div>


Project Manager / SDM (Bilingual – Arabic & English)

<div><p>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.</p><p></p><p>
We are seeking individuals with both broad and deep managed security services (MSS) experience and skills to join our team and help continue driving RSM&rsquo;s MSS offering to clients in a variety of industries and geographic locations. Successful candidates will have solid working knowledge of managed services, an understanding of client service delivery, experience with leading security vendor products and solutions, and cloud technology as well as experience leveraging this knowledge to benefit organizations.</p><p></p><p>
The MSS Service Delivery Leads (SDLs) drive our service delivery activities across a client portfolio. Selected candidates will manage multiple clients and coordinate service delivery activities with a geographically disbursed team of technical MSS professionals, ensuring quality customer service delivery from internal team members to a designated client base. These individuals are responsible for supporting the overall MSS vision and strategy, including the focus on developing and expanding the portfolio of products and services that are available to clients.</p><p></p><p>
As a leader within the MSS practice, the SDL is also responsible for developing strong working relationships with clients built on understanding their businesses and challenges. Successful candidates work to identify, pursue and help close opportunities with both existing and new clients as well as provide subject matter knowledge support to pursuit teams. Working in a mutually respectful team environment that helps our professionals perform at their best and integrate their career with their personal life. SDL candidates typically have over 4 years of experience and exhibit character traits in the following areas:</p><p></p><ul><li>
Executing on the short and long-term vision for the MSS practice</li><li>
Training and mentoring managed security team members</li><li>
Bridge communications with the sales teams, partners/principals and directors of different groups and service lines to incorporate managed security services in large and complex client environments and daily operations</li><li>
Provide consolidated reporting for managed security services to mid-level client staff members, including security and information technology (IT) managers and directors</li><li>
Periodically present on the state of operations and future direction of the managed security services to the client sponsors</li><li>
Coordinating client and MSS analyst teams, along with resource allocation and pipeline of work and client deliverables and development of internal collateral</li><li>
Speaking confidently to clients regarding leading practices in security operations, incident response, vulnerability management and automation</li><li>
Work with the various RSM teams to launch offerings, drive cross-selling and upselling across offerings and promote business as it relates to the managed security services (MSS) practice</li><li>
In conjunction with business developers and account managers, bid on, propose and close practice related deals, as well as introduce other service lines into your accounts</li><li>
Work with the RSM recruiting team to attract the resources required to achieve MSS practice goals</li></ul><p></p><p>
Required Qualifications:</p><ul><li>
4+ years of supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects</li><li>
Proven success onboarding and supporting simple to complex enterprise managed security/IT solutions for a variety of organizations. Guiding and mentoring clients through the entire process</li><li>
Strong interpersonal skills and client relationship management experience</li><li>
Demonstrated personal accountability and successful ownership of a client portfolio</li><li>
Budgeting and workforce forecasting experience</li><li>
Knowledge of market trends as well as experience promoting product and solution offerings</li><li>
Experience assisting with client sales opportunities in managed security</li><li>
Experience serving complex architectures and environments (cloud, on-prem or hybrid)</li></ul><p></p><p>
Experience with and/or working knowledge of the following platforms is preferred:</p><ul><li>
Previous experience working in a managed service organization</li><li>
Productivity suites such as ServiceNow, Microsoft 365, etc.</li><li>
Leading security incident and event management (SIEM) technologies such as elasticsearch, Logstash, and Kibana (ELK), Splunk, Sentinel, etc.</li><li>
Common cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)</li><li>
Well known endpoint detection and response technologies such as SentinelOne, Carbon Black, CrowdStrike, Defender, etc.</li></ul><p></p><p>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.</p><p></p><p>
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.</p><p></p><p>
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.</p><p></p><p>
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.</p><p></p><p>
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.</p><p></p><p>
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.</p><p></p>
Compensation Range: $95,400 - $192,000<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Managed Security Services - Service Delivery Lead (CMMC)

Zones

<div><p><b>Description</b><br>
</p><br>
Company Overview:<br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM<br>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.<br>
Position Overview:<br>
The Program Manager of Global Service Partners is a strategic role responsible for overseeing partner management and governance across the organization&rsquo;s global service delivery network. This position acts as the primary point of contact and &ldquo;quarterback&rdquo; for all service delivery partner engagements, ensuring alignment with the organization&rsquo;s strategic objectives and operational excellence. The role requires collaboration with senior leaders at partner organizations, internal stakeholders, and cross-functional teams to drive performance, innovation, and continuous improvement.<br>
What you&rsquo;ll do as the Program Manager:<br>
Employees employed in the role of Program Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.<br>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
1. Partner Relationship Management<ul><li>
Develop and nurture strong, collaborative relationships with senior leaders at service delivery partner organizations.</li><li>
Serve as the primary liaison and point of escalation for all partner-related issues, ensuring prompt resolution and maintaining trust.</li><li>
Establish regular communication cadences, including strategic reviews, performance updates, and business planning sessions with partners.</li></ul><br>
2. Governance and Compliance<ul><li>
Define and implement robust governance frameworks for partner engagements, ensuring adherence to contractual agreements, service-level agreements (SLAs), and compliance standards.</li><li>
Monitor partner performance against defined KPIs and SLAs, providing actionable insights and driving accountability.</li><li>
Ensure alignment of partner activities with the organization&rsquo;s goals, values, and policies.</li></ul><br>
3. Strategic Alignment and Collaboration<ul><li>
Act as a strategic advisor to senior leadership, providing insights on partner capabilities, risks, and opportunities.</li><li>
Collaborate with internal teams, including Service Delivery, IT, Procurement, and Finance, to ensure seamless integration and execution of partner-delivered services.</li><li>
Facilitate joint business planning and innovation initiatives with partners to identify new growth opportunities and enhance service offerings.</li></ul><br>
4. Operational Excellence<ul><li>
Lead the development and execution of strategies to optimize partner performance and ensure high-quality service delivery.</li><li>
Identify and implement best practices, process improvements, and tools to enhance partner management effectiveness.</li><li>
Oversee issue resolution, risk management, and contingency planning to minimize disruptions and ensure continuity.</li></ul><br>
5. Reporting and Analytics<ul><li>
Establish and maintain dashboards and reporting mechanisms to provide visibility into partner performance, trends, and areas for improvement.</li><li>
Present regular updates to executive leadership on the status of partner relationships and key initiatives.</li></ul><br>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field; MBA or equivalent preferred.</li><li>
5+ years of experience in partner management, service delivery, or a similar Program Management role within a global organization.</li><li>
Proven track record of managing complex, global partner relationships and driving results in a matrixed environment.</li><li>
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build trust with senior stakeholders.</li><li>
Strong analytical and problem-solving skills, with experience in performance management and governance frameworks.</li></ul><br>
Competencies:<ul><li>
Strategic Thinking: Ability to align partner strategies with organizational objectives.</li><li>
Leadership: Demonstrated ability to lead cross-functional teams and inspire high performance.</li><li>
Relationship Management: Skilled in building and maintaining strong, collaborative relationships.</li><li>
Results Orientation: Proven ability to deliver measurable outcomes in complex environments.</li><li>
Cultural Sensitivity: Experience working in diverse, global settings with an understanding of cultural nuances.</li></ul><br>
Zones offers a comprehensive Benefits package<br>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.<br>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.<br>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.<br>
Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)</div>

Program Manager

Mezzan Holding Company

<p><b>Job Summary:</b></p><p>The Operations Manager is responsible for the end-to-end execution and delivery of multi-service contracts across multiple locations. The role ensures operational excellence, financial performance, contractual compliance, and high-quality service delivery across integrated services including facilities management, catering, housekeeping, maintenance, landscaping, laundry, and related support functions.</p><p>The role translates contractual requirements into actionable operational plans and ensures delivery within approved budgets, service levels, and regulatory frameworks while driving continuous improvement and client satisfaction.</p><p><b>Key Responsibilities: </b></p><p><b>Contract Mobilization &amp; Delivery</b></p><ul><li>Support tendering through operational costing, manpower planning, and feasibility validation</li><li>Develop and execute mobilization and transition plans aligned with contractual scope and timelines</li><li>Ensure site readiness including workforce deployment, permits, compliance, and infrastructure setup</li><li>Stabilize operations during project initiation and transition phases</li></ul><p><b>Operational Management</b></p><ul><li>Oversee end-to-end service delivery across all contracted services</li><li>Implement operational frameworks, KPIs, and reporting systems</li><li>Ensure achievement of service standards, SLAs, and contractual obligations</li><li>Drive corrective actions to address operational gaps and inefficiencies</li></ul><p><b>Financial Performance</b></p><ul><li>Monitor budgets, cost structures, payroll, and operational expenditures</li><li>Ensure achievement of revenue targets and margin performance</li><li>Identify and implement cost control and optimization measures</li><li>Review and validate financial and operational reports</li></ul><p><b>Compliance &amp; Quality</b></p><ul><li>Ensure compliance with statutory, regulatory, local authority, and company requirements</li><li>Implement QHSE and food safety management systems</li><li>Maintain business continuity planning and risk mitigation controls</li><li>Ensure audit readiness and regulatory adherence</li></ul><p><b>Client Relationship Management</b></p><ul><li>Act as primary operational contact for client representatives</li><li>Conduct regular service reviews and performance discussions</li><li>Resolve operational issues and escalate contractual matters as required</li></ul><p><b>Leadership &amp; People Management</b></p><ul><li>Lead, coach, and develop Location Managers and site teams</li><li>Drive performance management, KPIs, and workforce accountability</li><li>Ensure alignment with HR policies, labor regulations, and governance standards</li><li>Foster a culture of safety, ethics, and continuous improvement</li></ul><p><b>Demobilization</b></p><ul><li>Plan and execute structured contract closure and transition processes</li><li>Ensure asset protection and workforce transition coordination</li></ul><p>Education &amp; Experience:</p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or a related field (<b>required</b>)</li><li>Master&rsquo;s Degree or equivalent (<b>preferred / advantage</b>)</li><li>Exception: Candidates without the minimum academic qualification may be considered based on strong relevant experience, demonstrated capability, and consistent performance, subject to management approval</li><li>8&ndash;12 years of progressive experience in multi-site, operational, or contract-based environments</li><li>Preferably in catering, food services, or similar compliance-driven industries</li><li>At least 4&ndash;5 years in a managerial role with responsibility for:</li><li>Contract performance</li><li>Client relationship management</li><li>Operational delivery</li><li>Financial outcomes</li></ul><p>Application Question(s):</p><ul><li>Have you managed a contract end-to-end covering mobilization, steady-state operations, and demobilization?</li><li>What is your level of experience in managing budgets and margin performance across multi-site operations?</li><li>Have you implemented or enforced HACCP / Food Safety and statutory compliance systems across multiple operational sites?</li><li>How often have you directly managed client relationships and handled escalations at operational level?</li><li>Have you directly led, coached, and managed performance of multiple Location Managers or Supervisors across sites?</li></ul><p>Work Location: In person</p>

Operations Manager

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