service delivery manager

Dallah Holding Media

<h2>Account Manager, Experience &amp; Technology</h2>&nbsp;Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience &amp; Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.&nbsp;<h3>💼 About the Role</h3>&nbsp;The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.Key Responsibilities (Main focus areas):Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.Commercial Performance (Profit &amp; Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.Reports &amp; Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.Key Challenges:Managing multiple client accounts simultaneously under tight deadlines.Aligning internal team efforts with client expectations, especially under changing circumstances.&nbsp;<h3>🎓 Requirements &amp; Skills</h3>&nbsp;&nbsp;<h4>Minimum Qualifications:</h4>&nbsp;Degree: Bachelor's degree in Marketing, Business, Communications, or a related field.Experience: 3-5 years of experience in account management within a creative agency.Ability to manage multiple projects and client relationships simultaneously.&nbsp;<h4>Key Skills &amp; Qualifications:</h4>&nbsp;<figure class="table"><table><thead><tr><th>Individual Contributor Skills</th><th>Management/Strategic Skills</th></tr></thead><tbody><tr><td>Strong Communication: Clear and effective with clients and teams.</td><td>Strategic Thinking: Develop long-term plans aligned with client and agency goals.</td></tr><tr><td>Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.</td><td>Project Management: Oversee multiple projects, ensuring timelines and budgets are met.</td></tr><tr><td>Resilience: Perform under pressure and manage multiple projects.</td><td>Client Relationship: Build strong partnerships and manage expectations.</td></tr><tr><td>Detail-Oriented: Stay organized with a focus on quality.</td><td>Business Development: Identify growth opportunities through upselling and cross-selling.</td></tr><tr><td>Negotiation: Skilled in handling quotes and resolving conflicts.</td><td>&nbsp;</td></tr></tbody></table></figure>&nbsp;<h3>🌍 Working Conditions</h3>&nbsp;This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.

Account Manager

Dubai DET

Job Objective:&nbsp;The Assistant Manager Proximity Markets is responsible for supporting the delivery of social media activities for GCC/MENA proximity markets by coordinating campaign execution, content delivery, community engagement oversight, reporting, social listening and day-to-day agency/vendor follow-up.&nbsp;The role ensures consistent Consumer Advocacy messaging and helps improve channel performance against agreed KPIs.&nbsp;Core Functional Responsibilities &amp; Subject Matter Expertise<ul><li>Support proximity markets social media strategy by preparing inputs, gathering market/channel insights, and coordinating execution requirements (timelines, deliverables, approvals).</li><li>Assist in the rollout of proximity-market campaigns by coordinating launch checklists and ensuring required assets and platform setups are in place.</li><li>Collaborate with marketing teams by coordinating content briefs and requests, consolidating feedback, and ensuring timely delivery of culturally relevant content for GCC/MENA audiences.</li><li>Support content distribution by scheduling and publishing posts, ensuring format compliance metadata/tagging accuracy, and adherence to brand and platform guidelines.</li><li>Continuously monitor proximity market trends by tracking platform trends, competitor activity, and campaign performance signals, and summarizing findings for stakeholders.</li><li>Support optimization efforts by flagging performance gaps, suggesting test ideas (format/timing/creative variations), and implementing approved adjustments.</li><li>Support influencer and partner activations by coordinating outreach logistics, deliverables, posting schedules, approvals, and reporting in line with agreed plans.</li><li>Maintain tracking records for influencer/partner activities, including deliverables, timelines, and performance outcomes.</li><li>Work closely with Consumer Advocacy by applying approved messaging guidelines across proximity market social channels and ensuring tone-of-voice consistency.</li><li>Support issue handling by monitoring audience feedback and escalating sensitive cases (complaints, misinformation, reputational risks) through agreed protocols.</li><li>Support financial oversight by maintaining spend trackers, validating invoices against deliverables, and coordinating with agencies to capture planned vs. actual spend.</li><li>Flag budget risks early by monitoring burn rate and sharing updates with relevant stakeholders for action.</li><li>Prepare regular performance reports by compiling platform and campaign analytics, ensuring data accuracy, and summarizing trends against KPIs.</li><li>Support insight generation by highlighting key learnings and observations to inform recommendations and optimization discussions.</li><li>Stay updated on platform updates and regional digital trends by monitoring new tools/features relevant to proximity markets and sharing practical implications for execution.</li><li>Maintain platform hygiene by ensuring channel setup, content specifications, and publishing practices follow current best practices.</li><li>Support channel performance review by maintaining performance dashboards and tracking improvements across reach, engagement, sentiment, and community health metrics.</li><li>Assist with optimization initiatives by coordinating content tests, documenting results, and maintaining a log of learnings.</li><li>Support community engagement oversight by monitoring daily community activity, ensuring responses meet service expectations, and coordinating replies based on approved playbooks.</li><li>Track and report community KPIs (response time, sentiment, volume, recurring themes) and escalate issues when needed.</li><li>Utilize social listening tools by monitoring key themes, sentiment, and emerging conversations relevant to Dubai tourism in GCC/MENA.</li><li>Identify proactive engagement opportunities by flagging trends, questions, and advocacy moments and proposing responses/activations.</li><li>Collaborate with agencies by coordinating deliverables and timelines, consolidating feedback, and ensuring outputs align with campaign goals and messaging.</li><li>Support spend alignment by tracking creative/analytical deliverables against the approved plan and documenting changes for visibility.</li><li>Support vendor selection activities by coordinating documentation and inputs, as required.</li><li>Track vendor performance by monitoring SLA indicators, deliverable quality, and turnaround time, escalating recurring issues through agreed channels.</li><li>Foster effective relationships by acting as a coordination point for updates, follow-ups, and approvals across internal teams, agencies, and external stakeholders.</li><li>Ensure smooth execution by maintaining action logs, meeting notes, and status updates for proximity markets social activities.</li></ul>&nbsp;Qualifications &amp; Experience:<ul><li>Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.</li><li>Minimum of 5 years of experience in social media operations, community management, digital marketing, or agency coordination (GCC/MENA exposure preferred)</li><li>Language: Arabic and English</li></ul>

Assistant Manager, Social Media Platforms - Proximity Markets

Confidential

Job Title: Business Development Executive Experience: 1–3 Years&nbsp;Requirements:&nbsp;<ul><li>Proven experience in lead generation and client acquisition (minimum 1 year)</li><li>Work experience in marketing agencies is required</li><li>Strong communication, negotiation, and presentation skills</li><li>Understanding of IT services such as Web Development, App Development, and Game Development</li><li>Ability to work independently as well as in a team</li><li>Goal-driven and passionate about sales &nbsp;</li></ul>Key Responsibilities:&nbsp;<ul><li>Identify potential clients through various channels (emails, calls, LinkedIn, etc.)</li><li>Pitch company services and convert leads into business opportunities</li><li>Coordinate with internal teams to ensure smooth service delivery and client satisfaction</li><li>Prepare proposals, follow up regularly, and close deals successfully</li><li>Monitor market trends and competitor activities to identify new opportunities</li></ul>

Business Development Executive

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Muhimma Digital Platform

Muhimma Digital Platform is seeking a commercially driven Account Manager to grow and manage client relationships across the UAE and wider GCC region. This role combines new business development with account growth, requiring someone who can engage senior stakeholders, articulate value, and close opportunities across Market Research, Data Analytics, and SaaS solutions.&nbsp;Responsibilities<ol><li>Develop and maintain strong relationships with existing and prospective clients, with &nbsp;a deep understanding of their business objectives and challenges.</li><li>Own the end-to-end sales cycle, including lead generation, qualification, proposal, negotiation, and deal closure.</li><li>Position Muhimma’s offerings—Market Research, Data Analytics, and SaaS Platform—by clearly demonstrating business value, insights, and ROI.</li><li>Use HubSpot CRM to track client interactions, manage the sales cycle, and forecast revenue.</li><li>Collaborate closely with marketing, research, product, and delivery teams to design tailored solutions and ensure client satisfaction.</li><li>Negotiate commercial terms and close deals aligned with both client objectives and company revenue targets.</li><li>Stay informed on market trends, competitor activity, and customer feedback to identify growth opportunities and contribute to service enhancement initiatives.</li></ol>&nbsp;Requirements<ol><li>Proven experience in sales, and account management, preferably in B2B environments such as market research, analytics, consulting, or SaaS.</li><li>Strong understanding of the UAE and GCC business landscape, with experience engaging mid to senior-level stakeholders.</li><li>Excellent communication, presentation, and negotiation skills in English; Arabic is an plus.</li><li>Comfortable managing a structured sales process and working with CRM tools.</li><li>Self-motivated, target-driven, and capable of working independently in a hybrid setup.</li></ol>&nbsp;Visa Status<ul><li>This role does not include company-sponsored residency (Iqama).</li><li>Candidates must currently be based in the UAE with a valid visa.</li></ul>&nbsp;&nbsp;

Freyssinet Saudi Arabia

The Deputy Project Manager supports the Project Manager in the day-to-day management and delivery of the Scope of Works on a major road infrastructure project (includes major bridge works). The role focuses on safe execution, effective site coordination, progress monitoring and reporting, and interface management with key stakeholders (Client, Supervision Consultant, Designer, authorities, utilities, and other contractors). The Deputy Project Manager contributes to achieving the project’s time, cost, quality, and HSE objectives, while developing project leadership capabilities under the guidance of the Project Manager.&nbsp;&nbsp;<figure class="table"><table><tbody><tr><td>Tasks and Duties</td></tr><tr><td><ul><li>Support the Project Manager in planning, coordinating, and controlling the execution of the bridges works (foundations, substructure, superstructure, deck works, bearings, expansion joints, parapets/barriers, approaches, and tie-ins).</li><li>Coordinate daily site activities and resources, ensuring work fronts are ready and constraints are removed (drawings, approvals, materials, access, permits, traffic management).</li><li>Lead weekly look-ahead planning and support short-term sequencing to protect key milestones and productivity targets.</li><li>Track progress and productivity, and prepare weekly/monthly reports, dashboards, and narrative updates for internal and external reporting.</li><li>Coordinate with engineering and procurement teams to ensure timely approvals and delivery of long-lead items and critical materials.</li><li>Promote and enforce HSE requirements; support risk assessments, method statement reviews, and planning for high-risk activities (lifting operations, working at height, traffic interface, night works, formwork/falsework).</li><li>Support QA/QC implementation by ensuring ITPs, inspections, testing, and documentation are completed; assist in resolving NCRs and closing punch lists.</li><li>Support subcontractor management: coordination, performance monitoring, progress follow-up, and compliance with project requirements.</li><li>Manage interfaces with roads/earthworks, utilities diversions, temporary works, and authorities to ensure continuity of works and minimize disruption.</li><li>Participate in meetings with the Client/Consultant/Designer and ensure action items are followed up and closed.</li><li>Support the Project Manager and commercial team with change control inputs (site records, quantities, progress data, event tracking) to enable evaluation of variations or delays.</li><li>Guide and support engineers and site staff through structured communication, disciplined reporting, and on-the-job coaching.</li></ul>&nbsp;&nbsp;&nbsp;Saudi National Only<ul><li>Minimum 10 years of experience, mainly in civil/infrastructure projects.</li><li>Practical exposure to bridges/structures works is strongly preferred (bridge substructure/superstructure or similar heavy civil structures).</li><li>Experience leading site teams/work fronts (e.g., Senior Site Engineer, Section Engineer, Construction Engineer, Site Manager, Package Engineer).</li></ul>&nbsp;Education:<ul><li>Bachelor’s degree in Civil Engineering</li><li>Master degree in relevant field is a plus</li><li>PMP is a plus</li></ul>&nbsp;Skills &amp; Competencies:<ul><li>Strong coordination and problem-solving skills, with the ability to manage multiple work fronts and interfaces.</li><li>Good understanding of construction sequencing, method statements, and short-term planning principles (look-ahead planning).</li><li>Working knowledge of QA/QC processes (ITPs, inspections, testing, NCR follow-up) and document control discipline.</li><li>Strong HSE mindset and ability to escalate and stop unsafe work when required.</li><li>Effective communication skills with stakeholders (client/consultant/designer/subcontractors) and strong team leadership behaviors.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); reporting capability is required.</li><li>English (written and spoken) is required; Arabic is required/preferred for stakeholder coordination.</li></ul>Primatvera P6 exposure is a plus&nbsp;&nbsp;</td></tr></tbody></table></figure>

Deputy Project Manager

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Senior Underwriter/ Data Analyst ( Bahrain Based)

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44 service delivery manager jobs NEAR_ME

Account Manager

Assistant Manager, Social Media Platforms - Proximity Markets

Business Development Executive

Service Sales Manager

Account Manager

Deputy Project Manager

Senior Underwriter/ Data Analyst ( Bahrain Based)