service delivery specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><p></p><div><div><div><div><div><div><div><div><div><p>
Key responsibilities/essential functions include:</p><ul><li><p>
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues</p></li><li><p>
Driving operational excellence on the service delivery processes under responsibility</p></li><li><p>
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.</p></li><li><p>
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations</p></li><li><p>
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction</p></li><li><p>
Driving data analysis and business case development for key projects</p></li><li><p>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</p></li><li><p>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</p></li></ul></div></div></div></div></div></div></div></div></div><p><b>
Required Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
Experience or familiarity with process management and/or continuous improvement</p></li><li><p>
Strong analytical and quantitative skills</p></li><li><p>
Experience on statistical and/or data management tools</p></li><li><p>
Proven ability to meet deadlines in a fast-paced changing environment</p></li><li><p>
Excellent planning, prioritization and organizational skills</p></li><li><p>
Excellent interpersonal and verbal &amp; written communication skills</p></li><li><p>
Demonstrated collaboration, negotiation and conflict resolution skills</p></li><li><p>
Analytical, problem solving &amp; root-cause analysis skills</p></li></ul><p><b>
Desired Characteristics</b></p><p></p><ul><li><p>
Process Management</p></li><li><p>
Customer Service</p></li><li><p>
Communication skills</p></li><li><p>
Negotiation skills</p></li><li><p>
Planning skills</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Delivery Specialist

DigitalTolk

<div><p><b>About DigitalTolk</b></p><p>
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet!</p><p><br>
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.</p><p>
Job Description:</p><ul>
<li>
Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.<br>
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul><p><b>
Qualifications &amp; Experience:</b></p><ul>
<li>
Fluency in Swedish and English (written and spoken) is required.<br>
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul><b>
Technical &amp; Soft Skills:</b><br>
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both Swedish and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul><br>
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to Swedish-speaking customers.</li></ul></div><p></p>

Remote- Customer Service Delivery Specialist (Swedish Speaker)

<div><p><b>About DigitalTolk</b></p><p>
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet!</p><p><br>
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.</p><p>
Job Description:</p><ul>
<li>
Provide high-quality customer support to German-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.<br>
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul><p><b>
Qualifications &amp; Experience:</b></p><ul>
<li>
Fluency in German and English (written and spoken) is required.<br>
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul><b>
Technical &amp; Soft Skills:</b><br>
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both German and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul>
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to German-speaking customers.</li></ul></div>

Remote- Customer Service Delivery Specialist (German & English Speaker)

<p>The CPL Field Specialist is responsible for maintaining safe, efficient, and reliable PSD to customers.</p><p>The CPL Field Specialist identifies opportunities to improve service delivery, implements standard work, and manages risk during service delivery.</p><p>Ensure job deliverables are accurate and delivered on time.</p><p>Responsible for service delivery execution.</p><p>Participate in job risk analysis and continual improvement programs.</p><p>Develop customer contacts to promote company products and services.</p><p>Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.</p><p>Participate in Service Quality Meetings with customers and improve performance using action plans.</p><p>Participate in HSE and Quality initiatives.</p><p>Wear PPE and observe HSE policies.</p><p>Maintain the required safety training.</p>

CPL Field Specialist

Aga Khan University

<div><div>Specialist, Service Delivery (Messaging) - (2500032D)</div><div><div><br>
</div><p><b>Specialist, Messaging (Service Delivery)
</b></p><p><b>Entity: </b>Aga Khan University</p>
<p><b>Location: </b>Karachi</p>
<p><b>Introduction to the Aga Khan University:
</b></p><p>The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.</p>
<p><b>Job Role / Responsibilities:</b></p>
<p>Reporting to the Manager, Information Technology, you are expected to be a highly motivated and energetic individual to support our enterprise Microsoft Exchange email solution. You should possess migration and integration skills to determine coexistence and maintenance strategies and solutions between on-premise systems and the cloud. The skills to support such complex hybrid scenarios will be essential for this evolving role. You will work closely with multiple client/customers, vendors, partners, technical account managers; will provide the necessary support to ensure the infrastructure is performing optimally; establish standard policies, prepares support documentation, and provides training to team members. You will respond to service request and request fulfilment on a regular basis while managing project concurrently.</p>
<p>Specifically, you will be responsible to;</p>
<ul><li>administering IT Messaging Systems - Effectively manage the performance and troubleshoot any issue that may arise in the existing IT Messaging Systems</li>
<li>design &amp; Implementing new Innovations - Identifying gaps in the existing IT operations environment and developing innovative solutions to enhance the system and presenting new ideas and solution to management to enhance the standard of IT services to the hospital and its user</li>
<li>communication and knowledge sharing amongst IT Staff</li>
<li>ensure self and team growth through Training</li></ul></div><div></div><div><br>
<div></div><p><b>Eligibility Criteria / Requirements:</b></p>
<ul><li>Bachelor&rsquo;s Degree in Computer Science/Engineering</li>
<li>MCSA, MCSE Messaging will be preferred</li>
<li>minimum 5 years relevant experience in the field of IT infrastructure and Systems</li>
<li>participated in a large-scale migration from MS Exchange 2010 to MS Exchange 2013 &amp; Office 365
</li><li>have strong hands-on experience on Microsoft windows, Failover Clusters, Active Directory, MS exchange 2010 &amp; 2013, Office 365, CentOS &amp; Red Hat Linux
</li><li>technical, Managerial, analytical, interpersonal and organization skills required</li>
<li>ability to communicate in an understandable, polite, and friendly manner, both written and verbal</li>
<li>ability to work well with others, as well as independently</li>
<li>strong organizational skills and ability to multi-task in a business environment</li>
<li>ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect</li>
<li>ability to professionally deal with difficult people or situations</li>
<li>ability to pick up technical concepts quickly and can learn new skills and knowledge</li>
<li>experience working within large and complex technical environments.
</li>
</ul></div><div></div><div>Primary Location: Pakistan</div><div>
Other Locations: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 28/10/2025, 12:14:02 AM</div><div>
Closing Date: 11/11/2025, 12:59:00 PM</div></div>

Specialist, Service Delivery (Messaging)

Udacity

<div><div><p><b>About Us</b></p>
<p>
Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through <b><i>radical</i></b> talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.</p></div><p><br>
We're hiring a <b>Partner Operations Specialist</b> to lead critical workstreams within large-scale learning programs. This hybrid role blends hands-on partner delivery coordination with strategic oversight. You'll ensure that key services, especially those supported by third-party vendors, are delivered on time, at scale, and with quality.</p>
<p>
If you excel at turning operational challenges into streamlined systems and want to shape how thousands of learners experience high-quality programs, you'll love this role.</p>
<p>
You'll work across internal teams and external partners to make delivery operations smooth, scalable, and learner-centric.</p>
<h4 class="jobSectionHeader"><b>
Key Responsibilities</b></h4>
<p><b>
Delivery Operations for Special Workstreams</b></p>
<ul>
<li>Manage execution of select workstreams within complex learning programs (e.g., in-person sessions, practical workshops, hackathons).</li>
<li>Coordinate across vendor partners, facilitators, and internal teams to ensure service offerings are staffed, delivered, and monitored effectively.</li>
<li>Manage contractor teams to resolve delivery issues and escalations in real time.</li>
</ul>
<p><b>Partner &amp; Vendor Management</b></p>
<ul>
<li>Lead sourcing process of new partners to meet complex delivery requirements, including managing any RFP processes.</li>
<li>Negotiate vendor contracts and ensure compliance with SLAs.</li>
<li>Serve as the operational point-of-contact for delivery vendors and facilitation partners.</li>
<li>Oversee partner onboarding, alignment, and ongoing performance across service areas.</li>
<li>Track vendor KPIs (e.g., attendance, staffing coverage, session readiness), run reviews, and drive continuous improvement.</li>
</ul>
<p><b>Systems Building &amp; Process Improvement</b></p>
<ul>
<li>Identify bottlenecks or manual workflows in partner-enabled delivery and lead process improvement initiatives.</li>
<li>Collaborate with internal teams to automate tracking, reporting, or escalations where possible.</li>
<li>Document best practices and build playbooks to enable repeatable delivery in new regions or programs.</li>
<li>Advocate for and collaborate on development of partner tools designed to improve delivery outcomes.</li>
</ul>
<p><b>Cross-Functional &amp; Special Projects</b></p>
<ul>
<li>Contribute to new delivery model pilots, regional expansions, or internal capability-building projects.</li>
<li>Provide operational input into RFP responses, client conversations, or vendor contracting processes.</li>
</ul><h4 class="jobSectionHeader"><b>You Might Be a Fit If You&hellip;</b></h4>
<ul><li>Have <b>5&ndash;8 years</b> of experience in program operations, service delivery, or vendor coordination&mdash;especially in education, government partnerships, or workforce development.</li>
<li>Possess excellent written and verbal communication skills, strong numerical and analytical aptitude, and proven negotiating skills.</li>
<li>Are an exceptional cross-functional operator, with a track record of executing reliably under complexity.</li>
<li>Have worked with vendors, subcontractors, or field teams to manage service delivery at scale.</li>
<li>Are hands-on with software tools and enjoy building order from ambiguity.</li>
<li>Understand the nuance of operating across geographies, languages, and local constraints.</li>
<li>Are energized by improving systems, not just maintaining them.</li>
<li>Have experience in Egypt or MENA, or working with government-sponsored education initiatives.</li>
<li>Are fluent in English and Arabic</li>
</ul><h4 class="jobSectionHeader"><b>Nice to Have</b></h4>
<ul><li>Experience building training, onboarding, or performance frameworks for delivery vendors.</li>
<li>Familiarity with contract SLAs and vendor compliance</li>
</ul>
<p><b>Benefits:</b></p>
<p>
Experience a rewarding work environment with Udacity's perks and benefits!</p>
<ul>
<li>At Udacity, we offer you the flexibility of working from home.</li>
<li>Flexible working hours</li>
<li>Paid time off</li>
<li>Comprehensive medical insurance coverage for you and your dependents</li>
<li>Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )</li>
<li>Quarterly wellness day off</li>
<li>Personalized career development</li>
<li>Unlimited access to Udacity Nanodegrees</li>
</ul><div><p>
Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.</p>
<p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p>
<p>
 Accenture Equal Opportunity Statement</p>
<p>
Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.</p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.</p><br>
<p></p>
<div><b>
Udacity's Values</b></div>
<div></div>
<div><b>Obsess over Outcomes </b>- <b>Take the Lead - Embrace Curiosity - Celebrate the Assist</b></div>
<div></div>
<div>Udacity's Terms of Use and Privacy Policy</div></div></div><p></p>

Partner Operations Specialist

Schlumberger

<p>Ensure job deliverables are accurate and delivered on time.</p>
<ul>
 <li>Responsible for service delivery execution.</li>
 <li>Participate in job risk analysis and continual improvement programs.</li>
 <li>Develop customer contacts to promote company products and services.</li>
 <li>Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.</li>
 <li>Participate in Service Quality Meetings with customers and improve performance using action plans.</li>
 <li>Participate in HSE and Quality initiatives.</li>
 <li>Wear PPE and observe HSE policies.</li>
 <li>Maintain the required safety training.</li>
</ul>

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