service department manager

Gargash Group

<div>
 
 
 JOB OVERVIEW:
 
 
 
 The Service manager is responsible for planning, controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. This job is responsible for supervising a team of skilled technicians and service advisors, ensuring efficient operations, and maintaining high-quality service standards
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Manage and support a team of workshop supervisors, service advisors, technicians, and support staff.
 </li>
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 Provide guidance and performance evaluations to enhance the team's productivity and efficiency.
 </li>
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 Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
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 Ensure excellent customer service experience by addressing and resolving customer concerns promptly and professionally.
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 Oversee the scheduling of service appointments and communicate with customers about service status and recommendations.
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 Monitor customer feedback and take necessary actions to improve service quality and customer satisfaction.
 </li>
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 Plan and organise daily service operations to maximise efficiency and minimise turnaround time.
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 Manage work orders, service requests, and parts inventory to maintain smooth service workflow.
 </li>
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 Collaborate with the parts department to ensure timely availability of required parts and accessories.
 </li>
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 Monitor and ensure the quality of work performed by the service team meets or exceeds dealership and manufacturer standards.
 </li>
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 Implement and enforce safety procedures to maintain a safe working environment. &bull; Set and achieve service department goals in alignment with dealership objectives.
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 Analyse service department performance metrics, identify areas for improvement, and implement action plans accordingly.
 </li>
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 Monitor and control expenses while maximising revenue and profitability.
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 Ensure compliance with all safety, environmental, and legal regulations related to service operations.
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 Stay updated with industry trends, technical advancements, and best practices.
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business.
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 </ul>
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 5-7 years working experience in a similar role with at least 4 years of experience managing a team.
 </li>
 <li>
 Proven experience as a Service Manager in an automotive dealership.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Academic/Professional Training.
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 Vocational School or above.
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 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES:
 
 
 <ul>
 <li>
 Strong leadership skills with the ability to motivate and manage a diverse team.
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 Excellent communication and customer service skills.
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 Thorough understanding of automotive systems and repair processes.
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 Knowledge of dealership management systems and software.
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 Ability to multitask and prioritize in a fast-paced environment.
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 Problem-solving and decision-making capabilities.
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 Familiarity with automotive industry regulations and compliance standards
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 </ul>
</div>

Service Manager

Zephyr

<div><div>Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out&mdash;by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose&mdash;bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.</div><h4 class="jobSectionHeader">
Role is based in Gypsum, CO - Relocation/Sign-On Bonus Offered with Experience!!!</h4>
<h4 class="jobSectionHeader">About the Role</h4>

PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands-on leader who brings both field experience and business acumen &mdash; someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.

You'll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an &quot;owner's mindset,&quot; holding full accountability for the team's results and always striving to elevate performance across all trades.
<h3 class="jobSectionHeader">
What You'll Do Here</h3>
<ul>
<li>Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.
</li>
<li>Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
</li>
<li>Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.
</li>
<li>Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring &quot;Right Tech, Right Call&quot; efficiency.
</li>
<li>Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
</li>
<li>Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.
</li>
</ul><h3 class="jobSectionHeader">We'd Love to Hear From You if You Have</h3>
<ul>
<li>5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
</li>
<li>2+ years of experience managing technicians or field teams
</li>
<li>Proven experience analyzing and managing KPIs and department performance metrics
</li>
<li>Prior field experience as a technician or installer
</li>
<li>Strong leadership, coaching, and communication skills
</li>
<li>Excellent problem-solving and organizational abilities
</li>
<li>A valid driver's license
</li>
</ul><div>Benefits and Perks
<ul>
<li>Competitive Pay: Significant base salary and bonus opportunity</li>
<li>Benefits: We offer top-notch benefits!</li>
<li><ul><li>Various medical, dental &amp; vision plans, including 100% employer covered options for you and your family</li>
<li>401(k) match up to 3.5%</li>
<li>100% Company paid long &amp; short-term disability and life insurance</li>
<li>Cell phone reimbursement and work-from-home stipend</li>
<li>Flexible spending accounts for health and dependent care</li>
</ul></li><li>Training and Career Growth: We are scaling quickly and would support this person's career growth and development</li>
<li>Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy</li>
</ul>
Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.</div></div>

Service Manager, HVAC & Plumbing (Relocation Offered!!)

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Service Manager

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Service Manager, HVAC & Plumbing (Relocation Offered!!)

Service Manager, HVAC & Plumbing (Relocation Offered!!)