service department manager

Marriott International

<div>Additional Information 
Job Number26050020 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Amaala, Tabuk, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents&rsquo; information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Tracks all guest issues from various sources and report results.</li></ul>
<ul><li>Ensures guest requests/issues are logged.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Identifies trends in guest issues for resolution.</li></ul>
<ul><li>Schedules and supervise staff to ensure prompt, friendly, and attentive service.</li></ul>
<ul><li>Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.</li></ul>
<ul><li>Coordinates the process of receiving and resolving guest issues and requests.</li></ul> 
Supporting Management of Guest Service Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul> 
Supporting Human Resource Activities
<ul><li>Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Assists in recruitment, hiring, training, and orientation of department personnel.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.</li></ul>
<ul><li>Performs departmental administrative duties.</li></ul>
<ul><li>Addresses complaints and serves as Manager on Duty as needed.</li></ul>
<ul><li>Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

At Your Service Manager

Beckman Coulter Diagnostics

<div>
 Danaher Corporation Overview
 
 
 Danaher is a global science &amp; technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&amp;P 500 by more than 1,200% over 20 years.
 
 
 At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We&rsquo;re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you&rsquo;ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
 
 
 Beckman Coulter Overview
 
 
 Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world and produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Beckman Coulter is an operating company of Danaher Corporation.
 
 
 Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you&rsquo;ll see.
 
 
 Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
 
 
 
 Job Description
 
 
 
 Role and Responsibilities
 
 
 The role of this position is to manage the Customer Service Department activities and support the commercial Growth of Saudi market. The manager should be a good team leader, a role model, and must solve problems, make informed decisions, and manage the department wisely in order to achieve maximum results. In this role he/she will be a sales enablement responsible for the management of channel partners and direct customer orders and timely revenue recognition.
 
 
 
 Job Requirements Include
 
 
 
 <ul>
 <li>
 Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
 </li>
 <li>
 Lead, coach, and mentor Customer Service Associates, fostering a collaborative, high-performance, and development-driven environment.
 </li>
 <li>
 Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
 </li>
 <li>
 Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
 </li>
 <li>
 Collaborate closely with Commercial, Operations, Planning, Logistics, and other cross-functional teams to support business growth and continuous improvement initiatives.
 </li>
 <li>
 Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
 </li>
 <li>
 Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
 </li>
 <li>
 Ensure timely and accurate invoicing, including management of monthly billing cycles.
 </li>
 <li>
 Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
 </li>
 <li>
 Respond to customer inquiries related to pricing, product availability, delivery schedules, order status, warranties, and discontinued products.
 </li>
 <li>
 Coordinate with the Planning team to ensure timely stock availability and optimal allocation from internal warehouses.
 </li>
 <li>
 Maintain and regularly update multiple pricing lists.
 </li>
 <li>
 Conduct customer site visits to better understand operational needs and order management requirements.
 </li>
 <li>
 Work closely with Finance and relevant stakeholders to monitor credit status and ensure compliance.
 </li>
 <li>
 Ensure adherence to export control regulations and international trade compliance requirements.
 </li>
 <li>
 Ensure departmental compliance with company policies, business conduct standards, and service level agreements.
 </li>
 <li>
 Guarantee that all order and inventory transactions are processed accurately and in line with agreed service standards.
 </li>
 <li>
 Proactively identify and resolve issues impacting customer service quality, efficiency, and team productivity.
 </li>
 <li>
 Coordinate with the Logistics team to track billing, deliveries, and sales performance against targets.
 </li>
 <li>
 Undertake additional responsibilities as required by Commercial leadership and senior management.
 
 
 </li>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
 </li>
 <li>
 Minimum 5&ndash;10 years of experience in customer service, order management, supply chain, or operations.
 </li>
 <li>
 3&ndash;5 years of proven leadership or people-management experience.
 </li>
 <li>
 Strong knowledge of order-to-cash processes, supply chain operations, and export control / international trade regulations.
 </li>
 <li>
 Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
 </li>
 <li>
 Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Previous experience in Healthcare, Diagnostics, Medical Devices, or other regulated industries.
 </li>
 <li>
 Saudi National as per local regulations
 </li>
 <li>
 Demonstrated ability to apply continuous improvement methodologies (Lean, Kaizen, Six Sigma mindset).
 </li>
 <li>
 Strong analytical and numerical skills to support order processing, invoicing accuracy, forecasting, and data analysis.
 </li>
 <li>
 Excellent organizational and prioritization skills, with strong attention to detail.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment while meeting strict deadlines.
 </li>
 <li>
 Highly flexible and adaptable, able to respond effectively to changing business demands.
 </li>
 <li>
 Strong communication and stakeholder-management skills, with the ability to collaborate across functions and levels.
 </li>
 <li>
 Fluency in English required; Arabic proficiency is a strong asset.
 </li>
 <li>
 Positive, proactive, and solution-oriented mindset with a strong sense of ownership and accountability.
 
 
 </li>
 </ul>
 Additional Notes
 
 
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Customer Service Manager - Order Fulfillment

Airstream Heating & Cooling LLC

Service Dispatch Operations ManagerAirstream Services &ndash; HVAC, Plumbing &amp; ElectricalAbout Airstream ServicesAirstream Services is a growing home services company specializing in HVAC, plumbing, and electrical. Our dispatch team is the backbone of our operation &mdash; coordinating field technicians, managing customer appointments, and making sure every service call runs smoothly from start to finish.We are looking for an experienced Service Dispatch Operations Manager who thrives in a fast-paced home services environment and knows how to keep a team of skilled technicians and dispatchers moving efficiently.Position OverviewThe Service Dispatch Operations Manager oversees the day-to-day scheduling, dispatch, and call flow for our HVAC, plumbing, and electrical divisions. This leader ensures full schedule capacity, efficient routing, and excellent customer communication, while coaching the dispatch team to deliver top-tier service and strong revenue performance.Key Responsibilities<ul><li>Lead, manage, and develop a team of dispatchers, providing daily direction, coaching, and performance oversight</li><li>Manage daily scheduling and dispatching of HVAC, plumbing, and electrical technicians</li><li>Monitor technician routes and job progress throughout the day, adjusting schedules as needed</li><li>Make proactive outbound calls to customers to fill open slots and keep the technician schedule at full capacity</li><li>Identify and act on scheduling gaps throughout the day to maximize technician productivity and revenue</li><li>Communicate with customers regarding appointment windows, delays, and follow-ups</li><li>Prioritize service calls, including emergency and after-hours requests</li><li>Enter and maintain accurate job records, notes, and statuses in our field service management software</li><li>Coordinate with service managers and technicians to maximize productivity and minimize drive time</li><li>Track parts, work orders, and job completion to ensure a smooth billing handoff</li><li>Handle inbound calls and dispatch communications professionally</li><li>Participate in on-call rotation to support after-hours and emergency service coverage</li><li>Assist in onboarding and training new dispatch staff</li></ul>Qualifications<ul><li>2+ years of dispatch or scheduling experience in HVAC, plumbing, electrical, or related home services</li><li>Experience managing or supervising a dispatch team preferred</li><li>Experience with field service management or CRM software required; HouseCall Pro, ServiceTitan, Jobber, or similar strongly preferred</li><li>Strong multitasking and problem-solving skills in a fast-paced environment</li><li>Excellent communication skills with both customers and field technicians</li><li>Ability to stay calm, organized, and detail-oriented under pressure</li><li>Proficiency with computers, scheduling tools, and call handling systems</li></ul>Schedule<ul><li>Monday &ndash; Friday, standard business hours</li><li>On-call rotation required for after-hours, weekend, and emergency service coverage</li></ul>Compensation &amp; Benefits<ul><li>$60,000 &ndash; $80,000 per year, based on experience</li><li>Full-time position with consistent hours</li><li>Supportive, team-first environment</li><li>Opportunity to grow with a fast-expanding company and advance your career in home services operations</li></ul>Pay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Home Services Dispatch: 2 years (Required)</li></ul>Work Location: In person

Service Dispatch Manager

Kendall Auto Group

Description: Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Audi, BMW, and Porsche of Bend is hiring for a Service Receptionist to join our service team. Our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. Some of the benefits of working with Kendall are: <ul><li>Competitive pay starting at $18.00/hour</li><li>Competitive Paid Time Off</li><li>Career path development opportunities</li><li>Discounts on parts, service and vehicle purchases for you and your immediate family</li><li>Medical, Dental and Vision insurance</li><li>Paid Life insurance</li><li>401(k) plan w/ Fidelity</li><li>Accident and Illness supplemental plans</li></ul>Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule service recall appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour. You will also be responsible for checking in and out service rentals and completing necessary rental paperwork. Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us &ndash; our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. Requirements: We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience. This is an entry level position and requires full-time availability.

Service Department Receptionist

Alzayani Investments

Job Overview Euro Motors is seeking an experienced and dedicated Aftersales Manager Service &amp; Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service. Responsibilities * Lead and manage the daily operations of the service and parts departments to achieve business objectives. * Develop and implement strategies to maximise departmental profitability and revenue streams. * Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary. * Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus. * Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency. * Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets. * Ensure all operations comply with brand standards, company policies, and health and safety regulations. * Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders. * Prepare and present regular performance reports to senior management. Qualifications * Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry. * Strong leadership and team management skills with the ability to motivate and develop staff. * Exceptional customer service and interpersonal communication skills. * Demonstrable commercial acumen with experience in budgeting, financial control, and P&amp;L responsibility. * In-depth technical knowledge of vehicle service, repair, and parts management. * Excellent organisational and problem-solving abilities. * Proficiency in using Dealer Management Systems (DMS) and other relevant software. * A strategic thinker with the ability to drive business growth and operational efficiency.

Aftersales Manager Service & Parts

Greer's Market

<div>ACE Clerk
The #1 Priority of any Greer&rsquo;s employee is customer service and executing the following items consistently will be the foundation to accomplishing that. ACE Clerks daily responsibilities will be directed by the assistant department manager and the department manager. Those tasks include but are not limited to stocking shelves, unloading trucks, conditioning department, mixing paint, cutting keys, taking out trash, keeping department clean and supporting the department in any way to accomplish its goals. Potential career path from ACE Clerk is ACE Assistant Manager &gt; ACE Manager &gt; Grocery Manager &gt; Assistant Manager &gt; Store Manager. 
 
Brand: Greer's Market
 
Address: 710 MC MEANS AVENUE Bay Minette, AL - 36507
 
Property Description: 14 - Greers Cashsaver
 
Property Number: 14</div>

ACE Clerk

Goodyear

<div>Let's Connect APPLY TODAY To Schedule Your On Site Interview!

Text &quot;Goodyear&quot; to 66866 to connect with a recruiter! 

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but will not be limited to:
<ul><li>Drive and reach sales goals through guest interactions including tire and service sales
</li><li>Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
</li><li>Effectively manage the service department as needed
</li><li>Contribute to training and development of service department associates
</li><li>Articulate all warranties, promotions, and advertisements
</li><li>Utilize tools provided to make recommendations to guests based on manufacturing guidelines
</li><li>Maintain a clean and safe work and guest area
</li><li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
</li></ul>Basic Qualifications:
<ul><li>Minimum 1 year of previous Automotive Service department experience
</li><li>Valid driver's license
</li><li>Must be at least 18 years of age
</li><li>No relocation is being offered for this position
</li><li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
</li></ul>Preferred Qualifications:
<ul><li>Previous management experience
</li><li>Previous automotive service sales experience
</li></ul>Position Criteria:
<ul><li>Strong work ethic; independently motivated to produce results with limited influence from others
</li><li>Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
</li><li>Ability to review, analyze, and interpret information, identify problems, and make decisions
</li><li>Ability to read, understand, and follow procedures and guidelines
</li><li>Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
</li><li>Ability to follow established safety policies and procedures</li>
</ul>
Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork</div>

Assistant Service Manager - Glen Allen, VA

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