service department manager

Elite Group Holding

<div>
 <p>
  The Service Manager is responsible for overseeing the entire service department of the dealership. They manage a team of technicians, service advisors, and support staff, ensuring efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance. The Service Manager is also responsible for maintaining a safe working environment, ensuring compliance with industry standards, and meeting or exceeding service department goals.
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  Duties and Responsibilities:
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  1. Team Management:
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  &bull; Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
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  &bull; Assign tasks and projects to team members, considering their skills and expertise.
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  &bull; Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
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  &bull; Conduct regular performance evaluations and provide constructive feedback to team members.
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  &bull; Foster teamwork and maintain a positive work environment within the service department.
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  2. Customer Service:
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  &bull; Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
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  &bull; Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
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  &bull; Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
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  &bull; Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
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  3. Operational Efficiency:
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  &bull; Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
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  &bull; Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
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  &bull; Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
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  &bull; Implement and improve processes to enhance overall service department efficiency.
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  4. Quality Control:
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  &bull; Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
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  &bull; Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
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  &bull; Address and resolve any issues related to the quality of repairs and services promptly.
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  5. Financial Management:
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  &bull; Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
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  &bull; Prepare and manage budgets, forecasts, and financial reports for the service department.
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  &bull; Implement strategies to increase service department revenue, such as upselling additional services and service packages.
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  6. Safety and Compliance:
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  &bull; Enforce safety protocols and guidelines to create a secure working environment for the team.
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  &bull; Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
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  &bull; Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
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  7. Administrative Tasks:
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  &bull; Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
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  &bull; Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
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  &bull; Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
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  8. Continuous Improvement:
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  &bull; Identify opportunities for process improvements and cost efficiencies within the service department.
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  &bull; Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
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  &bull; Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
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Service Manager

Alfardan Group

<div><p>Job Description</p><br>
<p></p><div><div><br>
Summary:<br>
The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.<br>
<br>
Job Responsibility:<br>
<ul><li>Develop and implement service policies and procedures to ensure efficient operations</li><li>Manage and motivate a team of service technicians to meet performance goals</li><li>Monitor service orders and ensure timely completion of service requests</li><li>Conduct quality control checks on completed work to maintain high standards
</li><li>Handle customer inquiries and resolve any escalated concerns or complaints</li><li>Collaborate with other departments to improve overall customer experience
</li><li>Prepare and manage department budgets and expenses
</li><li>Stay up-to-date on industry trends and developments to improve service offerings</li></ul><br>
Candidate Requirements:<br>
<ul><li>Proven experience in a similar role, in the automotive industry</li><li>Strong leadership and communication skills
</li><li>Excellent problem-solving abilities
</li><li>Ability to work under pressure and handle multiple priorities
</li><li>Knowledge of service management software and tools
</li><li>Bachelor's degree in Business Administration or a related field (preferred)</li></ul></div></div><p></p>
<p>Skills</p><br>
<p></p><div><div><br>
Strong leadership and managerial skills<br>
<ul><li>Excellent customer service and communication skills</li><li>Ability to analyze and solve problems efficiently</li><li>Knowledge of industry trends and best practices</li><li>Experience in budget management and resource allocation</li><li>Ability to collaborate with different teams and departments</li><li>Proficiency in using relevant software and tools</li><li>Strong decision-making and organizational skills</li></ul></div></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Retail &amp; Wholesale</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Management</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Management</div>
</div><div><div>Years of Experience</div>
<div>Min: 5</div>
</div><div><div>Nationality</div>
<div>United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen</div></div></div></div>

Service Manager - Jaguar Land Rover

Fernandez Holding

<p>Description</p><p>United Ag &amp; Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag &amp; Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag &amp; Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation.</p><p>Purpose:</p><p>Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.</p><p>Responsibilities:</p><ul><li>Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work</li><li>Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met</li><li>Works with Service Manager to identify and execute continuous process improvements</li><li>Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction</li><li>Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge</li><li>Reviews work orders for completeness and accuracy prior to customer billing</li><li>Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit</li><li>Ensures all departmental tools, equipment, and vehicles are in good working order</li><li>Actively coaches, develops and helps employees grow their capabilities</li><li>Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set</li><li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service</li><li>Ensure that company&rsquo;s reputation and image in the community is consistent with company Core Values</li></ul><p>Benefits include:</p><ul><li>Competitive Salary plus bonus</li><li>401K Match</li><li>Health Benefits</li><li>Paid Holidays and Paid Time Off</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Parts Sales Representative (MT)

<p>Description</p><p>United Ag &amp; Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag &amp; Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag &amp; Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation.</p><p>Purpose:</p><p>Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.</p><p>Responsibilities:</p><ul><li>Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work</li><li>Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met</li><li>Works with Service Manager to identify and execute continuous process improvements</li><li>Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction</li><li>Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge</li><li>Reviews work orders for completeness and accuracy prior to customer billing</li><li>Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit</li><li>Ensures all departmental tools, equipment, and vehicles are in good working order</li><li>Actively coaches, develops and helps employees grow their capabilities</li><li>Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set</li><li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service</li><li>Ensure that company&rsquo;s reputation and image in the community is consistent with company Core Values</li></ul><p>Benefits include:</p><ul><li>Competitive Salary plus bonus</li><li>401K Match</li><li>Health Benefits</li><li>Paid Holidays and Paid Time Off</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Swickard Auto Group

<div><p>The <b>Service Manager </b>is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.</p><p><b>
Responsibilities:</b></p><p><i>
Customer Service:</i></p><ul><li>
Greet customers promptly and professionally.</li><li>
Ensure customer satisfaction through timely and quality service.</li><li>
Handle customer complaints and resolve issues effectively.</li></ul><p><i>
Team Management:</i></p><ul><li>
Hire, train, and supervise service technicians.</li><li>
Develop and maintain a positive work environment.</li><li>
Evaluate employee performance and provide feedback.</li></ul><p><i>
Operations Management:</i></p><ul><li>
Schedule and prioritize service appointments.</li><li>
Manage inventory of parts and supplies.</li><li>
Monitor and control labor costs.</li><li>
Ensure compliance with safety regulations and industry standards.</li></ul><p><i>
Financial Management:</i></p><ul><li>
Prepare and analyze service department reports.</li><li>
Develop and implement strategies to increase profitability.</li><li>
Monitor and control expenses.</li></ul><p><i>
Quality Control:</i></p><ul><li>
Inspect completed work to ensure quality standards are met.</li><li>
Identify and address any quality issues.</li></ul><p><i>
Other duties as assigned</i></p><p><b>
Qualifications:</b></p><ul><li>
Demonstrates a high &ldquo;HQ&rdquo; (Hospitality Quotient) consisting of kindness &amp; optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.</li><li><b>
Experience:</b> Minimum 5 years of experience in automotive service management.</li><li><b>
Certifications</b>: Valid driver's license.</li><li><b>
Technical Knowledge</b>: knowledge and experience with Reynolds &amp; Reynolds DMS preferred.</li><li>
Strong leadership and management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in automotive repair and maintenance procedures.</li><li>
Strong organizational and time management skills.</li><li>
Ability to work under pressure and meet deadlines.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand, walk, and sit for extended periods of time.</li><li>
Ability to lift and carry heavy objects up to 50 pounds.</li><li>
Ability to work in a noisy and sometimes dirty environment.</li><li>
Ability to use hand tools and equipment.</li></ul><p><b>
Benefits of Working at Swickard:</b></p><ul><li><b>
Career Path</b> &ndash; Swickard isn&rsquo;t just a J-O-B. You&rsquo;ll learn and grow into different roles and be able to take on new leadership responsibilities.</li><li>
Ongoing training and support</li><li>
Opportunities for continued personal and professional growth.</li><li>
We are an Equal Opportunity Employer and value diversity and inclusion at our company.</li></ul><p><b>
Competitive benefits package:</b></p><ul><li><b>
Insurance</b>: medical, dental, vision, life and pet insurance</li><li>
Optional disability coverage</li><li>
401k plan</li><li>
Paid Holidays</li><li>
PTO</li></ul><p><b>
About Us:</b></p><ul><li>
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.</li><li>
We&rsquo;re a hospitality company that happens to sell cars, parts, and service.</li><li>
We are a team. Everyone plays a role in our success.</li><li><b>
Culture: </b>We want to be our customers&rsquo; favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!</li><li><b>
Highline Brands:</b> Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.</li><li>
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.</li></ul><p>
Most people have a stressful experience buying or servicing their car. It shouldn&rsquo;t be that way. We&rsquo;re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn&rsquo;t just what we do, it&rsquo;s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?</p></div>

Vashist Consultancy

<p>We are looking for a detail-oriented service head to manage our service department and handle customer service interactions, reports, and repairs. The service head's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service Head maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.</p><p>To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.</p><p><b>Service Head Responsibilities:</b></p><ul><li>Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.</li><li>Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.</li><li>Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.</li><li>Setting up and maintaining a service desk and evaluating its efficiency.</li><li>Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.</li><li>Monitoring department issues and client complaints to create methods to lessen recurring issues.</li><li>Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.</li><li>Maintaining strong relationships with manufacturers, dealers, and sales representatives.</li><li>Helping to train new employees in company procedures.</li><li>Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.</li></ul><p><b>Service Head Requirements:</b></p><ul><li>A bachelor's degree in business, administration, or related field.</li><li>Previous sales and management experience may be advantageous.</li><li>Strong industry knowledge.</li><li>Excellent leadership, communication, sales, and customer service skills.</li><li>Computer literacy and good organizational skills.</li><li>Strong creative thinking and problem-solving skills.</li><li>The ability to work under pressure and handle stress.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;110,000.00 - &#8377;130,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Experience:</p><ul><li>total work: 5 years (Preferred)</li></ul><p>Work Location: In person</p>

Front Office Manager (service)

Willborn

<div><p>At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership.</p><p>
As our <b>Service Operations Manager</b>, you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders.</p><p>
This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing.</p><p>
</p><p><b>What You'll Do</b></p><p>
You'll own the results of our service department-ensuring it runs like a high-performance machine.</p><p><b>
Fix It Right - First Trip, Every Time</b></p><ul><li>
Coach and audit technicians to ensure accurate diagnoses and lasting repairs.</li><li>
Track service trends and eliminate recurring issues.</li><li>
Manage warranty processes and regulatory documentation with precision.</li><li>
Follow up with customers to make sure every call ends in satisfaction.</li></ul><p><b>
Fix It Fast - Keep the Fleet and Crews Moving</b></p><ul><li>
Ensure the right people, parts, and tools are ready before the work begins.</li><li>
Oversee dispatch and scheduling to maximize productivity.</li><li>
Remove bottlenecks, delays, and wasted steps in real time.</li><li>
Implement smarter systems to speed up communication and results.</li></ul><p><b>
Fix It Profitably - Grow and Scale the Business</b></p><ul><li>
Meet or exceed revenue and margin goals.</li><li>
Use data and KPIs to make informed decisions, not guesses.</li><li>
Minimize non-billable time and maximize customer retention.</li><li>
Strengthen customer relationships through proactive communication.</li></ul><p><b>
Lead People - Build, Train, and Grow the Best Team</b></p><ul><li>
Recruit and develop top-tier service technicians.</li><li>
Set clear expectations and hold the team accountable.</li><li>
Build succession plans and leadership pipelines.</li><li>
Foster a culture of safety, teamwork, and high performance.</li></ul><p>
</p><p><b>What You'll Need</b></p><ul><li>
Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work.</li><li>
Strong leadership and organizational skills-you're steady, assertive, and solutions-oriented.</li><li>
A passion for process improvement and accountability.</li><li>
Must be 30 years or older with a valid driver's license and clean driving record.</li><li>
Ability to pass a background check and drug screening.</li><li>
Proven track record of developing and leading effective teams.</li><li>
Strong business acumen.</li><li>
Must have a high school diploma.</li><li>
Must be able to pass pre-employment drugbackground check.</li></ul><p>
</p><p><b>What You'll Get</b></p><ul><li><b>
Competitive Salary</b> based on experience and results.</li><li><b>
Medical, Dental, and Vision Insurance</b> with multiple plan options.</li><li><b>
Company-Paid Life Insurance</b> ($25,000).</li><li><b>
Company-Paid Long-Term Disability Coverage.</b></li><li><b>
Optional FSA, HSA (if eligible), Short-Term Disability, Critical Care, Supplemental Life, and even Pet Coverage.</b></li><li><b>
Two Weeks of Paid Time Off (PTO)</b> per year, accruing and increasing with tenure.</li><li><b>
Eight Paid Holidays</b> per year.</li><li><b>
Cell Phone Reimbursement.</b></li><li><b>
Steel-Toed Boot Allowance.</b></li><li><b>
401(k) Retirement Plan</b> with company match.</li><li>
Paid training, continuing education, and career growth opportunities.</li></ul><p>
</p><p><b>Why You'll Love It Here</b></p><p>
You'll join a team that takes pride in their craft, supports one another, and believes in doing what's right...every time. You'll lead people who fix problems others can't, and your leadership will shape how customers experience our brand for years to come.</p><p>
</p><p>This isn't a job. It's a chance to lead a department that fuels progress, one service call at a time.</p><p><b>
Ready to lead something that matters?</b> Apply now and help us build the future of Willborn's service operations.</p><p>
https://willbornco.isolvedhire.com/jobs/</p></div>

Service Operations Manager

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